WalMart Corporate Office

WalMart Corporate Office Address

Wal-Mart Stores Inc.
702 SW 8th St
Bentonville, AR 72716

Contact WalMart

Phone Number: (479) 273-4000
Fax Number: (479) 277-1830
Website: http://www.walmart.com
Email: Email WalMart


CEO: Michael Terry Duke
CFO: Charles M. Holley Jr.
COO: C. Douglas McMillon

WalMart History

Wal-Mart Stores Inc., usually just called WalMart, was founded by Sam Walton in 1962.  Walton opened a WalMart Discount City store in Rogers, Arkansas.

By 1967, the chain had 24 locations across Arkansas.  In 1968, stores were opened in Missouri and Oklahoma.

In 1970, the Walmart corporate office and distribution center was opened in Bentonville, AR.  The company also went public the same year.

There were 1200 Walmart stores by the companies 25th anniversary in 1987.

In 1988, Sam Walton stepped down as CEO and was replaced by David Glass.  In 2000, H. Lee Scott took over as President and CEO.

By 2005, there were 6200 stores worldwide.

Walmart currently operates nearly 9000 stores under 55 different names in 15 countries and is the largest retailer in the world.



{ 366 comments… read them below or add one }

ernie c metzner September 15, 2014 at 10:49 pm

Ernie Charles metzner who works in Bentonville AR home office, making minimum wage but for some reason he’s able to cheat walmart by calling in and actually excused for being in jail June 19th through 25th. Hmm, either his boss likes men too or walmart must think it’s ok to get in a car knowing you’re drink and risk killing innocent victims. I somehow don’t think the right people know this because other wise I can’t imagine the Waltons would pay him for jail yo me and this isn’t ernie ‘ s 1st or his last DWI.
bentonville county jail can verify some of his past arrests and one being a restraining order for hitting a woman and a abusing her . I can’t believe walmart would trust this ernie with personal information.
he can’t even get a bank account.
ernie rips people off and has them stalked for sick pleasure with other dude friends of his. Rebecca among one of the 200 plenty of fish dudes he dares are all sick and harass innocent people all through the night even after cops tell him to stop.
ernie Charles metzner is dangerous and has no problem making up lies to get innocent people who help him and his son only to call cops as that’s the only fun he has I’m life besides drinking.
he lies and will lie about you to.
Steer clear if this liar , cheater , thief, home wrecker and lose for sure.
broke is what he is and be careful, he’s loaded with deseases


Paul Alexander September 15, 2014 at 2:01 pm

ToCEO: Michael Terry Duke, CFO: Charles M. Holley Jr., COO: C. Douglas McMillon

I called today, Sept. 15, 2014, to let you know that I created the first “Smile Face”, copyright in 1971 as “smiles ‘n frowns”.
I did not know until a month or so ago that the copyright lasted 75 years. Upon finding that out I decided to put it up for sale.
Your company used this in the past and it was sad to see that you did not prevail in the law suit. Would you please let me know if there is any interest before I put it on the market.
Thank you for your time.


Paul Alexander, email: ***@hotmail.com, Tel. # 954 609-****


D. Frank September 15, 2014 at 11:19 am

How can we get a Walmart Neighborhood store in our area? We have 4 Walmarts N,S, E & West of us and each one is 30 minutes away which is an Hour round trip! Our community desperately needs a grocery store for meat, fruits and vegetables. We have 2 high schools in the area. We had 2 thriving grocery stores. Once closed due to his senior age, the other, the land lord of the plaza went bankrupt and now the plaza is for sale….great place for a Neighborhood store. I have all contact information. Every parent and senior citizen is desperately waiting for a grocery store and clothing store to come into our area. HELP we need something. Contact me! (I have tried to call but cannot find the correct phone number)


Diane September 15, 2014 at 3:45 am

I live in Ottawa, ONTARIO, Canada. I have called once to complain about 2 incidents and nothing ever happened about the lenghty call, explaining all the details. The first time I let it go the second I had to tell you and was promissed that the managers would return my call within 48 hours, that was 3 months ago now this one..I am going straight to Head Quarters and hoping this does not go unoticed because I am so fed-up, will never shop at WAL-MART anymore if this is not addressed. This is completely unprofessional and appauling. Now here is what happened.
The other night, this CSM had me in tears the other night. We were at Wal-Mart at the Baseline location here in Ottawa. This location the same one that is awesome at PM Canada wide but the odd time there is this one CSM or whatever his title is -his name is Mo, that always questions our coupons and refuses them. The other evening I had been trading and members of our couponing group for the Caesar Softies coupons for our little fur-angel and our dog friendly neighborhood, lots of cookies are expected..

So we are at Wal-Mart and I this part of our order, the first part was a Price Match to Pet smart for 1.99 for the treats and then to please end the transaction after the treats and to total because as I read on the coupon that the taxes were included. . So we would either pay or not pay the taxes.

So the cashier was uncertain, the above her person was uncertain so she called the above guy Mo was his name. He read that the coupon and says: ” No I will not accept this: It says for redemption that we (DH and I ) had to mail in the coupon and then they will reimburse 2.00 value of coupon plus taxincluding the tax. Uhg???what? I politely said ugh…no . I said that is a coupon, and that is where the store needs to send itto be reimbursed. He said no I am not taking these ..there was a young lady behind us and she said she coupons and she read it and she said what we assumed (the tax was included) but this went a whole other way.. this CSM was saying something completely un-founded.

So after making our purchases I went back to him and I said that is not correct, he said you two are always problem customers and you hold up my lines, if you are shopping here you better call before ahead of time so that I know you are coming……I said what? have you ever used a coupon, read one ? tonight is pre-school starting and you have 4 cashes open, maybe more cashiers should have been scheduled, he shrugged-me off, and I said our money is just as good as anyone’s else’s and you are reimbursed for the coupons and we shop here all the time and you are the only one that has issues with our coupons, and people in line we constantly are advising them we have coupons, and apologize all the time so they are not waiting when they could be in line being served at another cash. We left the store and I was so upset about being called a problem customer and have not gotten over it. Everyone I have shared this experience with cannot believe the unprofessional conduct of this CSM and the accusations towards myself and my husband.

We are problem customers???, every cashier tells us we are the most polite, the most organized couponers and if everyone could do the same even without coupons they would happy. I still cannot believe what just happened here, haven’t gone back since and that was the only one in our end of town I could count on. As we were leaving I asked for his name and he proudly said Mo and I said well Mo, Head office will be hearing about this he said “Bring-it-on,I’ll be here”.

This Walmart is awesome, all the cachiers and staff are doing their jobs, I understand that and often questions are asked, I make mistakes too sometimes and even catch a mistake before the cashier does and say oh sorry, this is wrong,and own them if I do but to be treated this way when nothing about this whole incident makes any sence on CSMs’ behalf??? How does he treat people that do deserve it. I have worked with the public for years and in no circumstance is this any way to speak to a customer. Never, ever, even if the customer is wrong. So many people do nothing about it, I have called twice to the help line and no one has called us back, no attention at all.

The day CSM Franklin is awesome, he is professional and compassionate and realizes the importance of a loyal Walmart customer and treats everyone fairly, with respect and attention and always friendly, outgoing and helpful. We have never seen him in a bad light, while waiting in line we watch him with clients and always a professional , all CSMs should follow his example and remember that customers are why they have a job. If I were a problem customer I would be the first to admit it, but because we use coupons that makes us problem customers. Even with our coupons our average order is between 150.00- 250.00 a few times a week. We have paid full retail for all of our adult lives and we are in our fifties and have started couponing for a year now and as you know this is rather new here and thank God that Walmart is here and is progressive in it’s thinking and thinking of their clients and their families but the Service here is nothing like the States service, we go to Ogdensburg, NY often (an hour away) and the atmosphere is completely different and you realize that the client is why Walmart exists, not here. I look forward to see if anyone responds to us, I imagine I will be refered to the Canadian site and if that is the case, do not bother answering. Also a quick mention, some stores accross Canada Price match local and some country wide…so always a gamble when you get to the cash..that is like FORD saying we sell cars but some include the engine but some don’t, you will find out after you negotiate and ready to sign on the dotted line if it has an engine or not? I have so much to say about this…I wish the owner of Walmart would contact me and I will tell the whole story. I/we love Walmart and now I am afraid to step into a store, I was really traumatized by this, was upset, stayed in bed for about 4 days and just was not a good time to be insulted by a 6’6″ man towering over you that has the power to alter your groceries, time, money, expectations, time price-matching, printing, getting coupons read, reading the limitations, sizes, flavours, etc.. all to be told no and to an interpretation that does not even make sense. even if he had said, not sure but I will say no for taxes and check with our cashier tomorow, if shesays yes we will refund you,but to say refund the 2.00 plus tax I need to pay full price then mail to company for reimbursement, has he even read a couponbefore? Isn’t being in charge a qualification to understand these things, terms on coupons?? Unbelievable. We were unable to purchase these dog treats which we had allot of coupons for. So upset.


Robin September 14, 2014 at 12:37 am

CEO: Michael Terry Duke
CEO: Charles M. Holley
CEO: Douglas McMillon
I believe that the store manger of the store has something to do with making keys to my Truck and home. When I went in to put tires on my, the manage shows up back in the tire center. The police shows up the day before when I was there, and the day I had the tires put on the police was there. I am in a fighting with the county about a environmental problem. 4 people are sick, and I’m one of them. 2 people are dead. The county want to set me up, to shut me up. They can put something in my truck with my truck key, and call the police on me. The man was wrote up for hazardous waste, in 2010, but they let him keep running a A.C. business from his home in a residential area. I am amazed what Mississippi will do, to save there butts. No matter how much they try to cover this up, people is still going to get sick and die. My keys should be safe! Thanks, Robin


Pamela & Jeremy Johnson September 11, 2014 at 9:54 pm

I tried to return a 30inch un opened grill to my local Wal-Mart at 6101 Saratoga Blvd, Corpus Christi, TX 78412. But was greeted with unfriendly and rude customer service reperesenitives, and was not allowed to return it because I didn’t have my sales receipt. We had bought the grill 2 months at a different location and during that time we had re located and lost our receipt. The CSR told us because the item was over 50$ they could not return the item without a receipt. The CSR then went on to say the only way we could get store credit( which is all we wanted anyways) is if we knew exactly what day, what time, and what register we bought the grill at. That is ridiculous! Seems this is Wal-Mart’s way out of not having to pay the customer. I then asked to speak to a manager. The CSR’s seemed hesitant to call them and then went on to say that the manager is just going to say exactly what they had just told me.
Finally after waiting awhile, one of the CSR’s tell us that the manager called and said that they couldn’t do anything without a receipt or date, time, register number. That was not what we were asking for , we had asked to PHYSICALY speak to the manger. Seems like the CSR’s were trying to just brush us off. This is a horrible example of customer service. It was definitely not about the customer at this particular Wal-Mart. After speaking to the manager who wasn’t nearly as rude as her CSR’s, she did end up telling us the same thing.
What I don’t understand is that Wal-Mart’s no receipt return policy states nothing at all that I was told by the Wal-Mart employees today. And was also told that it is up to the store in which policies that want to impose. Well if you have such policies in place such as” no returns what so ever over 50$ without receipt, exact date and time or register number”, you need to post some kind of signage stating such policy. Which there is not. This is deceptive business practice. Or maybe all Wal-Mart’s need to follow the same return policy stated on their website and on signs in the stores behind the return counter.
This is what’s stated on Wal-Mart’s website. According to this I should of been able to return the un opened grill I will never use.


7. What’s Wal-Mart’s No Receipt Returns Policy?
For all Walmart.com orders, you can print an Easy Returns Receipt here. You can take your Easy Returns Receipt to the store with you when you return your item, or you can return your Walmart.com purchase by mail.
If you can’t print your Easy Returns Receipt, you can return your purchase to a Wal-Mart store. Wal-Mart’s No Receipt policy applies to items returned in a store only. When you return an item without a receipt, you have the option of receiving a cash refund (for purchases under $25), a Gift Card for the amount of the purchase (for purchases over $25) or making an even exchange for the product. We also follow any manufacturer’s warranties.
You can make up to three No Receipt returns within a 45 day period. All purchases must still be within the 90 day return policy. See here for exceptions to the 90 day return policy.

Again all that we wanted was store credit. But instead we were pretty much treated like suspected criminals. Because this unstated policy that all Wal-Mart’s supposedly have is to help combat petty theft. That’s what we were told any way. We will definitely not be shopping from Wal-Mart until this situation is corrected. I did everything correct according to the store policy that is written in black and white. But I guess the un written policy that they impose is what stands. Thanks Wal-Mart for your great customer service and treating us like we stole 103LB grill and are trying to return and make some money off it.


tracey gonzales September 11, 2014 at 12:16 am

Every time I go to Walmart I say I’m NEVER going again. I would rather pay more to shop at Fred Meyer that to go to Walmart where they have about 23 checkouts and ALWAYS only 4 or 5 open. Of course I went there tonight and again only 4 checkouts open and I got a woman, I won’t call her a lady because a lady doesn’t act the way she did, she stopped in the middle of a very large order to put MORE bags on EACH spot when there was plenty to get through his order and mine.and the lady behind me, then to top it off, the checker had.to open every bag in the front. When I asked her if she could do that as she.went she told me RUDELY “WELL YOU SEE, THE.LINE.DOESNT STOP” really?!?!?! Is the what a.customer who had been waiting in line for 15 minutes wanted to hear?? No, it isn’t so I got her name and checkout # , which by the way was Angela at check out #7, and made a memo on my phone of exactly what happened and what was said. This was at Walmart on 7th Avenue in Longview wa.98632. If you want customers to shop there I think it would be a good idea to hire people who are not rude to customers. I see it too much at Walmart and.from what I’ve read on the comments , it happens quite a lot I think I’ll be shopping at Fred Meyer. I’ve never had a rude worker there and like I said, it happens too often.


Sabrina Gerard September 10, 2014 at 1:21 pm

I am one very unhappy person with Walmart. I am an avid coupon shopper and every time I go to walmart in Princeton, Madisonville, and Paducah Kentucky, I always, always have problems with my coupons. I have made a vow to never shop there again and encourage all my friends not to either. If Walmart cannot stand behind their policies, why should I stand behind them and buy their products. I would rather go to CVS, Dollar General, Family Dollar and my local grocery stores in Marion, KY and pay a little more for them to take my coupons and get better service. Walmart headquarters probably doesn’t even read these posts and probably doesn’t care. If they did they would make it right. If they ever make it right with me I may shop there again but for now I refuse to shop at Walmart and buy any of its “GREAT VALUE” PRODUCTS, BECAUSE WHAT IS SO GREAT ABOUT WALMART!!!!!!!!


Karen September 9, 2014 at 7:23 pm

Yes we are doing a food drive for a Indian reservation and my local Walmart told me to go to walmart.com and we could find out if we could help from you. Well I emailed someone asking them from Walmart.com and they replied quickly telling me to go to foundation walmart.combut I don’t see where I can ask for help. It shows me how you have helped. I called the corporate number and it sends me to the same recording. If can please tell me what I need to do. Thank you.


Darrell Gammill September 5, 2014 at 12:25 pm

Your White House, TN Walmart Pharmacy is EXTREMELY RUDE, they have not only been to me but my sister in law as well who stopped by to pick up one of my meds for me. The pharmacists, Chris, is EXTREMELY rude. Called 800 Walmart and the persons answering the phone are nice and polite and they said that the person over pharmacy is getting message but apparently ignoring them. Been since August 28, 2014 and today Is September 5, 2014 and was told that would get a call within 3 days. Ha! Welcome to Walmart huh? Is there NOONE that wants to actually do the job they are suppose to do to get the paycheck?


Mrs. Elsfelder September 4, 2014 at 4:35 pm

CEO: Michael Terry Duke
CFO: Charles M. Holley Jr.
COO: C. Douglas McMillon
I am complaining to you for the first time. I was in the Walmart store on S.E. Johnson Creek, Portland,OR. It’s about your unprofessional people that work for you. I feel that you NEED to TRAIN your store associates a lot better! I was in the store today and heard SARHA & another employee “teasing” (for lack of a better word), and making fun of a customer! To the point of making this older women cry! I can NOT believe that when I talked to a manager about it; I was told “Was she funny?” These people and how they conduct them selves at work; (in your store,) reflects on your whole company. You should know this. I am making sure that our news person(Ch.12 News) hears of this travesty! And the fact that nothing was done to stop your WORKERS when it was brought to their attention. I hope that you wouldn’t want your mother treated in this faction…. Thank you for your time……


Candi September 3, 2014 at 3:21 pm

I own a nonprofit organization. I have been to several wal-marts to see about setting up outside to receive donations and hand out important information on domestic abuse. I am very disappointed for the excuse I was given. The first store said we aren’t doing anything store number# 1216. So, then I’m not giving up. I went to the Walmart on marsh store # 2996. They said that only certain organizations can do that is Carter a Blood Care, Salvation Army who is also a nonprofit serving the community like my nonprofit, also I’ve seen the Girl Scouts out there. Please explain to me if I have all the documentation that is needed why can’t my organization help the community on stopping abuse. You have seen in the news that this something serious. I’m sure that you know someone that have been abused as a child or adult. This is unacceptable. I want to set up outside of your Wal-marts to raise awareness on domestic abuse. Please respond.


Disgusted Shopper In Taylorsville, KY September 3, 2014 at 12:57 pm

My wife and I went to your Shelbyville (Store #0497) this morning and we were appalled at the condition of the store. We tried to purchase an item in the Garden Dept, but were unable to even find it because pallets were in every aisle, making it impossible to see where the item was. It almost looked like a truck had been unloaded there, and there apparently was nobody who cared. Then we went to the food section, and it was nearly as bad, pallets full of items setting all over. This store already has narrow aisles because
of the way merchandise is displayed, and today it was almost impossible to move around in the store. Obviously this store needs some management!!!!


concerned in Fairfield Ca September 3, 2014 at 6:56 am

I witnessed an assistant manager named Francis reprimand an employee for drinking a beverage and before I finished my shopping I saw her with the same drink drinking it on the floor. When approached and asked what was the difference she explained she was an assistant manger. So I guess that means she is allowed to break the rules she enforces. I feel bad for anyone who has to work in that hostile environment.


Anne Nielsen August 31, 2014 at 8:58 pm

This afternoon I shopped in Store #1491, Indianola, IA. I specifically looked for rice cakes, but when I reached the Snack Cakes, Popcorn, etc. aisle, I found that the store was out of the Lightly Salted Rice Cakes. While I was disappointed to find that the store was out of the item I was shopping for, I was more disappointed to see that the shelves were generally very poorly stocked in many items and the shelves were absolutely a mess! I understand that many customers are not particularly concerned about whether or not they put things back on shelves or displays neatly, but it appeared that no employee had bothered to even neaten the items that were still on the shelves! From now on, even though I will have to drive farther to reach Wal Mart stores in Des Moines, I will not return to this particular store.
Thank you,


bil August 28, 2014 at 12:07 pm

I’ve filed many complaints to your company in the past. I thought I’d try one last time. My complaint is about your stores have rotten ,spoiled,and out dated foods remaining on the shelves. And no one removing it for weeks . This should stop if you truely care about your customers? I honestly believe that your company does not have any concerns about your customers at all. In the past I’ve sent you complaints and either no response or sent an application for employment. As if my concerns are a joke to you. I have many pictures of rotten foods in your stores. The managers seem not to care or the employees. So maybe the health department would like to have them also? Since your company doesn’t seem to concerned about it. Thank you for your time. Maybe someone there might actually read this and do something about it? I doubt it.


Leslie August 27, 2014 at 10:19 pm

COO Mr. McMillon recently said ‘We always do the right thing.’. I am putting this before you now Sir. Sept.2012 I sustained a very serious neck injury that Claims Management has repeatedly acknowledged. A Manager instructed me to follow him to the oil change bay and under my car to address an oil leak caused by a technician during an oil change a couple of weeks prior. He didnt give me any safety goggles,and he didnt put any on. I asked to speak to his Supervisor and he went up the steps and I started to follow him. I was focused on the steps because I didn’t want to trip and fall and I slammed the top of my head into the steel grates that cover the stairwell because he hadn’t removed enough of them. He whirls around and shouts at me ‘I removed three grates for you!!!’ ,and then he stormed off. My adrenaline was flowing I was so upset and shook up and I didn’t realize how badly I was injured but my neck stiffened up and I immediately got a headache. All of This was caught on the security cameras and has been viewed by store and claims management employees. I went and got x rays less than 24 hours after because I didn’t sleep at all that night from the pain. I spoke to a supervisor at claims management who instructed me to seek treatment, keep track of my medical bills, and at the end of treatment they would settle with me. I contacted my Ins. Company and they said they would pay for any treatment related to the injury. It was 3rd party and you were responsible. Claims management was informed of this. I was going to be scheduled any day for a major abdominal surgery and with a lengthy recovery and no insurance to seek treatment I was stuck with no help. 6 weeks after my surgery that was done In Dec.2012 I started looking for help got what turned out to be a useless attorney and began Chiropractic care which Claims Management was well aware of. Up until June 2014 I was still under his care when Claims Management says they are not settling with me with so the useless Attorney drops me because he isn’t going to get a quick check and the statute of limitations is running out so there isn’t time for another attorney to prepare a case apparently. I have experienced pain from moderate to severe everyday and will be facing a the least one surgery. I thankfully had an MRI done before this injury so there is a clear record of my neck before. A couple comressed nerves slightly to the right. NO damage or problems on the left. A new MRI 2 weeks ago. I have 8 areas of compressed nerves and every disc has bone spurs building up and the foraminal opening are closing up as well. The left side of my cervical vertabrae is the worst Damage. Before the injury 90% of my pain was right sided. Immediately after the injury barely noticed any right sided pain but the left side was and has been unbearable. Daily headaches,nerve pain that shoots down my arms,wraps around my face,ear aches and ear pain. Jaw pain. Unbelieveable stiffness and more,all continuing to worsen. Im Stuck on ice packs,heating pads,medications,stretching, everyday.I have told them this from the very beginning. Now claims management says they aren’t paying for my chiropractic bills,they aren’t helping me with any treatment,no concern at all and they have taken advantage of me not having Insurance and a major surgery to deal with as ‘a gap in treatment’!!!! They offered me what amounts to a couple of car payments to settle what is a permanent injury which tortures me everyday! Do you really ‘Always Do the right thing? Will you do the right thing? One of the Supervisors at claims management even said,you are an adult you didn’t have to follow him. Well all I was doing was following the managers instructions to deal with the car leak. He said “well if he asked you to do something illegal,would you do that too?” Seriously Sir,is this how you want your Customers treated? Is it ok for your employees to disregard store policies,endanger and seriously injure a customer and then mock them like a smart alecy 12 yr old punk? If you seriously want to turn around this company and the horrible reputation it has.,.we always do the right thing…. has to be more than words. You are welcome to see my Mri reports for yourself. The proof is there in black and white. This will be my future……constant pain,stiffness,headaches,side effects from medications,loss of bladder and bowel control and Claims management who has admitted liability for the injury repeatedly doesn’t want to give fair and just compensation that I unquestionably deserve. If there is honesty
Integrity,respect,objectivity,doing the right thing, I would sure love to see it in practice and this store might recover to what it once was and the vision Sam had for its future. Claims management knows my case,I’m sure you can address this if you really mean what you say.
Thank you.


Star August 26, 2014 at 3:23 pm

To whom it may concern:
I was recently visited your Wal-Mart Super center #714 in West Helena, AR and one of your front end managers was outside smoking in a Black Truck with other two woman. As we passed the vehicle we smelled a very strong odor of marijuana . I proceeded inside to do some shopping and asked one of the cashiers who was that person that was recently outside and she pointed out and advised she’s a Manager(Beatrice Moore). This is very unprofessional and unpleasing to hear and see. How do you not drug test your employees and let them smoke illegal drugs on their lunch breaks and on Wal-Mart property. We was going to call the police however, she returned inside before we could. Not only is it against the law, we have children and elderly that shop in our small community and should not have to deal with behavior from an Wal-Mart employee. Please Rectify this matter and I’ll be forwarding this email to District managers, and etc.


Ami August 26, 2014 at 1:33 am

Last month I was banned from “every Walmart in the US”. Why? Because a ” friend” that I was shopping with that day decided to shoplift 44$ worth of merchandise that I was unaware of. They have no video..just a ‘secret shopper’ that seen her put items in her purse. When the ‘secret man’ ran up to us as we were leaving…I had no idea what was going on. They took us to a room where we were told to give up all stolen items…she gave back everything she took. While waiting for police I was talked to terribly by the so called Walmart security..when officers arrived..it only got worse. I was told that I had to let them search my purse. I asked if I was seen shoplifting and they said no just your friend. So I refused to hand over my purse. After being asked where else have I been shoplifting today..the officer demanded me to let him search my purse..I replied excuse me? and the officer said ” do I need. to speak more slowly to you?” by this time I just handed over my purse where he didn’t even search it but just glanced inside. He searched my friends purse…dumped everything out went thru every bottle and piece of paper she had..we were then told to walk with the officer to his car where I was told that I would’ve never been cited for shoplifting had I cooperated. I know my rights and I know I can refuse my purse to be searched. So because I have knowledge of this…I was cited for shoplifting & banned from every Walmart in the United States. I’m in the nursing field and being falsely accused of something that they know I did not do..could really ruin someone’s life. I apologize for my friends actions but I have no control of what others do. I plan to pick my friends more wisely & watch who I shop with. Walmart is out of line for banning me for life and telling me if I even step on the grass I will go to jail for criminal trespassing!!!


shawdabrown August 25, 2014 at 8:03 am

well I work at store 1557 and I was fired bec I had got put off bye a doc and they said that was no reason to call off and they let me go Terri zsm she is mean talks about us worker and she been wanted me out the door and she was laughing when she had faired me and she just not right at all I have 3 kids to feed and she really a bad person and I think thays wrong of her to do that there was a lot of worker there at 1557 that did alot of stuff there and still there I need help geting my job back iam a hard woker and iam good at what I do and the comster love me so any one please help me


Anissa Flores August 23, 2014 at 8:52 pm

Hello CEO Michael terry duke,
My name is Anissa Flores I would like for you to please send me direct contact information to you or your office.. This is urgent.


Texas August 23, 2014 at 1:07 am

What does it take to get someone to see the big problem !!! I am sending this email out to everyone and anyone that might be able to get someone to help us… we need speed bumps in front of the stores…lets see how many people say they have the same problem at there store…


You have a voice that many will listen too… please help us… every day we walk into Wal Mart… the stop signs they have put up do not help… go to any Wal Mart and watch….the cars and trucks just blow thru them… Last week we lost a very dear friend and a Wal Mart employee…Sept. 11, 2014, it was a hit and run collision in front of Wal Mart in Hudson Oaks Monday night.

If you go to Home Depo the have speed bumps.. Ashley furniture… speed bumps.. Costco…speed bumps… look around most company’s out there have speed bumps… how hard is it for Wal Mart not to put speed bumps in to keep us safe… they want our money, they want us to shop there?? keep us safe….PUT IN SPEED BUMPS

Please see if you can do something about this… pass this on to someone that can help us… here is the story


Its sad to see someone had to die to make a big box company understand they need to keep there customers safe trying to get into the door…

look around at all the people you work with… ask them… do the cars stop at the stop signs they put up…?

I will be sending this letter out to many people in order to make someone see that there is a problem and it needs to get fixed…

Thank you for your time


Sarah Skae-Clark August 22, 2014 at 11:42 am

What does it take to have someone follow-up on a complaint, legal action???

CEO: Michael Terry Duke
CFO: Charles M. Holley Jr.
COO: C. Douglas McMillon
Someone respond. I am the customer and you should be supplying the service…What has happened to customer service?


Rose Young August 24, 2014 at 6:10 pm

just sit down and write a letter. their address is right here on this page.


Debbie August 21, 2014 at 5:24 pm

Am trying to file a complaint against a walmart manager. Called cust compalint svc and they will only connect me to that manager. Called the corporate office four times trying to speak with someone “up the ladder” and they refuse to help me and keep transferring me to the cust svc complaint line where the hold time is close to 50 min each time. There is no possible place to file a complaint against a walmart manager that had inappropriate behaviour. Should I post this on social media to get Walmart’s attention? I was run over by a car in their parking lot and the manager refused to help me.


gee August 20, 2014 at 2:50 pm

I have applied at Walmart a couple times now. The first time I applied they sent me a paper saying I wasn’t being hired because it was something I left off my back ground check. This was a supervisor position and I really needed the job. Now I applied again and they didn’t hire be because they say of the convictions. The conviction was back in 87. I worked at Kmart for 6 yrs before and the only reason I left was a better job.. But what does Walmart look for its not like something was on my back ground since then. I just don’t understand why so I want an answer, I also know a lot of my friend that work their that has and had a job with recent situations on their background. Its okay to shop and spend my money their but not to work their for something that happened in 87..sheesh..


Rose Young August 24, 2014 at 6:14 pm

Dear Sheesh, i think your parents should have mentioned to you a long time ago that any “black marks” against your name will follow you for the rest of your life. As for Wal mart themselves, they can hire whoever they want to hire and they do not have to hire who they do not want. Simple?


daniel August 20, 2014 at 1:38 pm

Just a follow up to see if Corp looked into why Ernie Charles Metzner in your assistant administrator Department at your home office in Bentonville Arkansas had a good excuse for calling in during company time when he was really jailed from June 19th of 2014 to June 25th.
What kind of employer fires single mom’s for being tardy when Ernie has been arrested and even on house arrest and now calls in on business days because he’s in jail a week but still remains employed.


mike August 18, 2014 at 2:02 am

Who do I go to with proof of some one high up doi g some thing they should not do?


john evrley August 17, 2014 at 10:37 pm

I used my WalMart debit card at a gas station.they took $80. Off my card for $20. Worth of gas.overdraft my account by $20. Now can’t get anyone to give my money back.very upset with WalMart.how can someone take your money off your card without my permission.at the time that’s all the money I had.dont know what to do.but I would like my money.


Rose Young August 24, 2014 at 6:21 pm

the bank does that automatically, whether it is Sears, or Taco Bell or Toys R Us it doesn’t matter. The bank will always get their money before anyone else. Stop and read the tiny print on your gas card application. It will say you give them permission to take the money from your bank account.


China Sinclair August 17, 2014 at 6:13 pm

I currently work at Walmart Store #1872. I started in connection center and electronics. I am a dedicated worker and I take pride in my job. I am the only female in these departments and I get paid less than the males, even the new hire males. I have had numerous, numerous positive comments from employees and customers on my hard work, customer service, attitude and only 2 negative comments since I started almost a year ago. My supervisor picks favorites and only responds to the negative. One employee purposely hides merchandise and tells managers it was my responsibility to watch it (when it was not) to get me in trouble because I shot down his advances and he is also a police officer. I have asked many times for a transfer to other departments and have been told flat out no, with no reason why. Point is now they are looking for any reason to fire me and I know there is a lot of discrimination going on at this store and looks like Walmart stores all over the country, from many of the comments I’ve read here. Something needs to be done about these issues before things get worse. Walmart sucks you in by saying this is a great, friendly place to work, come join our team and you will be treated equal. Obviously this is not the case. Don’t believe the lies. It is the worst place to work.


Tim burmanJr August 16, 2014 at 11:14 pm

i was recently wrongfully terminated from walmart2609 on 8,/7/14. For absolutely no reason, they reason was that i ghost pick but also accuse 3 other associates of the exact same thing days prior to me getting fired and no disciplinary actions was taken. I’ve dedicated 7 yrs of my life doing what right for this company in it take 2months for a New store mgr and a asst mgr who only been n there a month to throw my career down the drain. I take my job very seriously due to my child support situation, and wouldnt do anything to jeopardize it. Currently unemployed for no reason. Any1 in the los Angeles area know who hiring please contact me@cashmeoutXXXX@gmail


Rose Young August 24, 2014 at 6:24 pm

whats ghost pick?


Phil Halstead August 14, 2014 at 2:24 am

Over the past 9mo-1yr, and now…On a regular basis any more I am leaving Walmart extremely angry and frustrated.
Lately I find myself going early morning when PUBLIX first opens, into their store and spending the extra money when I do my $300-$500 grocery visits, just so I don’t have to deal with the aggravation and BS. I’m in Federal Law Enforcement and I do many 16hr shifts, so when I shop, I always like to do my bulk &/or large ticket item shopping between 12:30-4am so I don’t have to deal with the crowds.
I usually shop in the Inverness FL Walmart. Well now, Walmart is either getting lazy or stingy on their not paying to have enough employees to have atleast 1 employee at a normal register now. They will stick one employee at the self-serve check-out registers and have everyone check themselves out. Folks….not only do you not have enough room on that little table for $300-$500 in groceries, it slows the process down many many times over. any icecream or frozen stuff I have is that &/or melted by the time I get done shopping, wait in line with everyone else at that hour thats pissed off because its backing everyone up…even at that hour, but then takes for ever for me to ring up & bag all my own huge amounts of groceries, then way too many of those items need friggin approval. then I have to drive home 45min.
And after 16hr days…I DONT WANT TO BAG MY OWN ITEMS!!!!!
Ive talked to store managers many times…they only come up with excuses.
I’m over it.
all my groceries will be done at PUBLIX from NOW ON. I’ll spend the little bit extra and go out of my way when they first open up, to not deal with the hastle at Walmart.
I’M DONE!!!!!


Tara August 13, 2014 at 7:39 pm

I placed an order on walmart.com on 8/12/14 and paid for rush delivery for a camera for my husband and according to the website it was to be delivered 8/13/14. I received a computer generated email that it didn’t ship and there was no estimation on when I would receive it. I called customer service to find out why it didn’t ship and when I should receive it. They first told me that they didn’t know why it didn’t ship but they would refund the shipping cost and have it shipped out right away and I should receive it on 8/14/14 before I was disconnected. So I called back and obviously didn’t speak to the same person and was then told that I would NOT receive it 8/14/14. So I asked to speak to a supervisor and he told me that I shouldn’t expect to see it any sooner than 3 days from today 8/13/14 and that all orders take at least 3 days to place, fullfill, and ship regardless of whether you pay for rush shipping or not. I told them that I didn’t understand why they weren’t standing by the date that I was originally given and was told that there was nothing they could do about it. So I asked for the corporate phone number and to no surprise they don’t have the number (or so they say). I went back onto the website to see what it said if I was to reorder today and if I order today it says it will be here on Friday 8/15/14. If it takes 3 days to place, fullfill, and ship an order why do you say that it will be delivered within a day or so? Very unhappy! I will never order anything from Walmart ever again. Poor customer service!


Unhappy Associate August 13, 2014 at 2:12 am

I think that Walmart has a lot of issues when it comes to the different stores in the United States. In store #1461, front end cashiers deal with favoritism from the ZSM named Lisa. Lisa will treat the associates she likes the best (i.e. homosexuals, males, and old friends) with favoritism while the rest must struggle to get the few things that they ask for. I am not against any of the groups she plays favorites with but I believe this is a different form of discrimination. I have put in for different positions (I am currently a cashier) and have been denied every time. I have been an employee for over a year now and they have let people who have only worked at the store for a month or so into several of the positions I have applied for. I have been told that the positions are available and told later that they never were. This store is known for lies and for cliques. If I wanted to be back in high school, I would be working at one. Sam Walton would be appalled at what many of the stores are like. I think that his mission has been forgotten. We are here to help people save money and live better. That includes associates. When I watch the videos about how to speak to people and the “micro-messaging” that goes on in the workplace, I realize that these videos are simply formalities. Corporate does not care what the individual stores do. If it’s not a Walmart in Bentonville, Arkansas then it’s not important. My last complaint is this: I have an illness that needs constant monitoring and doctor visits and I get sick often. However, I do not qualify for Walmart health insurance and I cannot afford to get my own. As many of my fellow associates have already said, what does it show about this company when they won’t even take care of their associates? We are people too, we are not doormats. I wish Sam Walton was still here, perhaps we would be cared for.


vickie August 7, 2014 at 10:49 pm

i’m currently employed at walmart i just hit hard times in june 2014 a garnishment took my paycheck now i’m well aware that this is not no ones fault but mine but how can you as a number one company in the world not help your associate live better. For the month of july we got paid three times and not once did i receive a paycheck because of the ganishment so i applied for the associate critical need plan because i cannot pay my rent or none of my utilities lights gas water but i was turned down.I brought in every peice of paper that the manager told me to bring in but i was told that i did not quailfy for the acn plan.the store that i work at nothing stays secret so i know an associate who applied and receive the money 1500.00 who had no where near the problems that i have and just recently got out of the hospital stroke brought on by stress what is the account for if not for my situation. what only the selected few are givin.


Rose Young August 24, 2014 at 6:34 pm

it seems as if you are expecting Wal mart to pay you your paycheck which it does, then it automatically goes to your garnishment. Period. Ok they have fulfilled their obligation. They paid you. You then expect Wal mart to give you extra money that is not yours so you can pay your bills? Get rea.l I suggest you take a night course in Business . A business wouldn’t be in business very long if they paid out free money to all the people who had garnishments. Its not wal marts fault you have garnishments.


Cassandra August 6, 2014 at 4:35 am

I worked for Walmart back in 2012 and was fired in 2013. I am now listed as not rehire able. I was fired for all the wrong reasons. The manager even stated I was lucky to make it past Christmas. She had something against me personally and looked for every small reason 2 write me up and later fire me. Im trying to find out how I can b given another chance to be employed by Walmart. I was told to go talk to the manager but she has now relocated and ive just been given the run around. I need answers. People do there jobs and just because the manager didnt like me I shouldn’t have been treated so unfairly. Thanks.


Rose Young August 24, 2014 at 7:02 pm

Your personal work record will be at the store it doesnt matter where the former manager went. go there, but first make an appointment, don’t take anyone with you like kids, sisters etc. Just go alone as you would do when looking for a job & dress appropriately , then when your appointment time arrives you can discuss your issues with the manager after having done the right things the right way..


jackie Hernandez August 6, 2014 at 1:59 am

I am sueing wal mart !! You guys have ripped me off so many time over charging me and mostly double charging for item’s that are the same bardcode number twice and items that are not in my bags as I’m walking out of the store I go in and dont get helped out I call your costumers service and I never get answered by nobody this is outrageous I want my money back ! How could you guys do such a thing to loyal people ! I am done with this kind of disrespectful ripoff from you guys !!


Rose Young August 24, 2014 at 7:03 pm

just bring the items back with the receipt. see how easy that was?


Gee August 5, 2014 at 7:58 pm

I haven’t received my package yet & I ordered it last month. It’s nothing being done about it please help me!


Rachael August 13, 2014 at 7:06 pm

I am experiencing the same problem at the moment


Johnson August 5, 2014 at 7:42 pm

I went to the Greenville,Tx Walmart and one of the security(secret shoppers) followed me from the time I entered the store until I went to check out. Then there was two store managers waiting near the checkout in lawn and garden and one was at the register and the other was at the door. One of the managers name was Debbie whom was not so polite when I asked her a question.Once the two managers saw me open up my purse to pay for my things they then walked away. I am very unsure of why this happened but it was uncalled for. I am probably one of their biggest customers and this happened so they have lost a customer. I don’t steal and would never even try to, as I work hard everyday for my money. This has even upset my children and I don’t appreciate it at all. I don’t recommend this store to anyone not even a pet. This will be reported and I will be calling the news stations or whomever else I need to call, because this is ridiculous and needs to be addressed.


Gee August 5, 2014 at 7:20 pm

I haven’t received my package yet & it’s nothing being done about it


Allison Kelly August 4, 2014 at 3:59 pm

Your Reading,MA store is disgusting. Shelves with everything thrown together, not organized and DIRTY! I was looking for furnace filters advertised in this weeks flyer-none to be found. After walking the store for 26 minutes to try to find an associate, they told me they were in the Paint dpt . I went looking. I found 2 filters in the automotive section under a window screen! I went to CS desk and asked for the manager (Carlos)he told me “we don’t carry furnace filters”. I told him yes you do and then I described the dirtyness of the store, not enough associates and warned him that the Rudd all over the floor were a safety hazard ! He said sorry and this all has been a problem. Then he walked away.
This is not the walmart I know and I will never shop there again.
You need to address this store ASAP


Rose Young August 24, 2014 at 6:41 pm

why is it you did not show him the advertisement in the flyer? Also what is a Rudd? The only Rudd i know is a sardine.


Marcela August 3, 2014 at 9:31 pm

Hi! I live in Billings, Montana, I go to shop at walmart on king ave. west. The store is starting to look like a second hand store or flea market. The restrooms are unsanitary. The cashiers are slow! They got more unnecessary items! Then what I need to buy! Service is slow when I need to get material or paint! Workers are working getting in the way while im shopping! workers! are busy talking instead of working!


Kenneth Ellington July 31, 2014 at 5:43 pm

I purchased a unlimited nationwide talk. text . data for 45.00 on friday July 25 and have not recieved my card. I called several times and they told me to go to wallmart e delivery group and told me to send myself a gift with my order no. but I have not had any success and I called by and Heather told me her manager would send me the card to my email address but not see it neither. My phone is now not working and I need my card they have billed my credit card on July 25 and I have not recieved anything. I would like my order please. my order no is 2677040-106790 Help Me


Sam July 31, 2014 at 4:11 pm

Why do you make it so hard for us to contact your company????? Your company is loosing business this year. Let me tell you one reason why. I am from the mid west and have shopped your store since it has opened. I do not buy what I use to at your store due to the rearrangement of the stores. It is toooooo confusing, toooooo small of isles to get through, and we do have to travel. It is worth the travel if I could find they things I want in your store. You have also limited your name brand products. There are certain products we all like and use and will not change just to save a buck. Put the stores back to the old fashion set up so we can find what we are shopping for…….


David Armstrong July 30, 2014 at 9:22 pm

I have just experienced a very negative outcome with walmart online shopping. I purchased a trailer hitch for my Ford Ranger, Walmart sent me a hitch for a Jeep Cherokee. I contacted customer service, they sent a replacement. I received the shipment on 29 July. Upon examination I discovered yet another hitch for a Jeep Cherokee. Clearly not for a Ford Ranger trailer hitch. Once again I contacted customer service, as I write my problem is working through your system. I am however, very upset. Your company policy requires the item be returned in proper container. In both cases the boxes were badly damaged. The delivery personnel apologized for the bad condition of the boxes, Neither of the shipping containers are fit for return shipping, one held together with packing tape, the other arriving with gaping holes ripped in the sides.
I am told that walmart policy does not allow the re-imbursment of the $47.83 (50% of the cost of the trailer hitch) it cost me to package this blunder and return it to Walmart. I have been a customer for decades, and frankly, am stunned that I should be out any amount to rectify walmart’s blunder. Customer service says basically I am stuck with the cost. So be it. I am on the other hand free to choose what stores I do business with. I am afraid walmart has lost a long time customer


Mario islas July 29, 2014 at 2:13 am

I applied at new walmart Supercenter in Indio,ca and they said I’m not rehired I want to know why because asst mgr Jose at la Quinta back aug 2007 and he said I’m rehired at any walmart

Here my cellphone pls call me 760-899-XXXX


Alicia Bryan July 28, 2014 at 10:43 pm

CEO. Michael Terry Duke,

My name is Alicia Bryan. I would like to know if it’s possible for you to please send me a direct contact information for you, or your office to my above email address. My main reason for wanting to contact you is Walmart franchise. I’ll appreciate your respond. Thanks


Virginia Jones July 28, 2014 at 9:11 pm

Sounds like a typical Walmart to me. So many class-less personnel.
I just tried to file a complaint about the Hueytown, AL store. I got to the end and I
was going to be charged $25. HA Target’s my store!!!!!


Justin July 28, 2014 at 12:15 pm

I sat down with my asst manager@store 3137 to discuss safty issues at which point he really flipped out and lost his cool yelling and acting a fool with me . I wish I had a non hostile work infironment where I could discuss safety without fear of retaliation


maria olortegui August 29, 2014 at 10:02 pm

Walmart sucit. Is just a waist of time explaining what happen to me just wanted to exchange some stupid pants I bought, coulnt yalk to a manager who would help mr just three stuped chola like supposedly store managers n that the real manager was coming back next week, yea right ,,, what a great customer service Iwish a real manager will give me a ccall before Igget a lawyer


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