Waffle House Corporate Office

Waffle House Corporate Office Address

Waffle House Inc.
5986 Financial Dr
Norcross, GA 30071

Contact Waffle House

Phone Number: (770) 729-5700
Fax Number: (770) 729-5999
Website: http://www.wafflehouse.com
Email: Email Waffle House


CEO: Walt Ehmer
CFO: Bob Moore
COO: Dave Rickell

Waffle House History

Waffle House was founded in 1955 by Joe Rogers, Sr., and Tom Forkner.  The first restaurant was located in Avondale Estates, Georgia.

In 1957, a second restaurant is opened.

During the 1960s, the company opens 44 more restaurants and begins to franchise.

By the end of the 1970s, there are over 400 locations.

The 1000th location is opened in 1997.

By 2005, there are 1460 locations in 25 states.

In 2006, the company finally begins to accept credit cards after being cash only.

In 2008, the Waffle House Museum opens at the site of the first restaurant.

In 2012, CEO Joe Rogers, Jr, is accused of an inappropriate sexual relationship with his housekeeper.  He is replaced as CEO by Walt Ehmer.

Today, Waffle House operates over 1700 restaurants in 25 US states.


{ 53 comments… read them below or add one }

pamela ulmer July 21, 2014 at 2:51 am

I was told this is how it goes as far as disciplinary… 1st offense write-up 2nd offense- 1 week suspension 3rd offense-termination. How I go from write up and didn’t even give me a copy of the write-up but anyway how I go from write-up to termination all in the same day


pamela ulmer July 21, 2014 at 2:42 am

I use to work at waffle house #759 in Laurel,Ms . I was fired today as the unit manager lied and said a no call no show which I did call she just didn’t make the effort to talk. My truck broke down on me July 17th 2014 I called my job Friday to speak with the unit manager Melissa to let her know I was going to be late because I had to walk she asked me why and I told her she said I will come get you cause it’s going to rain and she came she also brought me home now with the smart ass words her district manager Vicki had to say I am very well aware that it’s not her job to make sure I get to work so anyway I called waffle house Saturday July 19th 2014 at 1:05 p.m. to speak to Melissa I heard the waitress say pam wants to speak with you I then heard Melissa say tell her something but I couldn’t hear the rest causes of other voices coming in so I’m still holding the phone waiting on Melissa to get on for maybe 5 more minutes from the time I called next thing I know someone hung up the phone I’m thinking she was coming since she already knew why I was calling in the first place she never came so after a while I left walking it started to rain I turned around and went back Melissa told Vicki that she called me which was a lie Melissa never called me back but if I was able to drive my truck and was running late yes she would be quick to call me then. I truly believed that was done to get me fired. Michael Pritchard has come to work late even had more no call no show than anybody I know smokes weed outside on the back and with Melissa as well there are rumors that they are sleeping together best western is where it’s at. I’m sick of all the favoritism shown at the waffle house #759. I haven’t met a unit manager since Johnny Ratcliff who is head strong and can’t hold down their own position because they’re to busy trying to be everybody friend you don’t work to make friends when you start doing more for others out the ordinary that creates a problem either treat people the same or find another job. What need to be done is a drug test on everyone including the unit manager she does not need to be working with those herpes outbreaks around her mouth talking about Mississippi climate a lie I been here 35 years and my mouth have never broken out with blisters or open sores tell you a lot about where she put her mouth that’s nasty and the health department needs to be contacted as well as OSHA. Why is she holding a employee bonus check from him. Why is Michael Pritchard getting all the cook hours and can’t cook without burning up food I mean every time he cooks and she wonder why the food cost is high. Tell me how a waitress can leave work a whole week come back and get paid for the week she was off and for the week before hum. Tell me just because certain employees won’t be your snitch or do your dirty work for you knowing you gone lie and say you didn’t say it or if you do something and they call the hotline on you why is they hours or days shortened. Tell me why a black person can come in do an application and don’t get called but a white person is hired a week later. Two weeks ago I was coming in at 2pm and another waitress was getting ready to get off tell me why as soon as she saw me she went to clock out and starting walking out the door dirty dishes on the table floor dirty fills not done trash overflowing and Melissa was right there and didn’t say nothing I had to tell het to come back and finish her side work. Now if that was me walking out the door like that I would’ve been wrote up or fired. I never bothered anyone I always came in done my work and tend to my customers yes I talked laughed with employee and customers who doesn’t this has been ongoing for too long if anything she needs to be firing those that don’t come to work calling out every other day sometimes don’t call at all I was a no call no show but I called at 1:05 p.m. Saturday July 19,2014 she told her district manager she called me she lied Melissa never called my phone I tried to talk to Vicki to explain that rude ass woman didn’t want hear nothing I had to say told me I never called and I did I never talked to Melissa no I didn’t cause Melissa never made the effort to come to the phone or call me like she does when I’m late Vicki told me I was suppose to get fired what do I want her to do and laughing while talking to me she was so rude and very unprofessional but God don’t like ugly and that waffle house and everybody in it going to continue to go down until somebody start standing on their feet and speak up and that’s what I’m doing now. I got a no call no show even when I called and other people can call out or don’t show at all come late and they still have a job now tell me I’m wrong


Michael freeman July 20, 2014 at 12:26 am

Yes my name is Michael Fletcher. I am from Portland Maine. I visited the Waffle House today on highway 9 in boiling springs sc. I have never eat in a Waffle House before. I was in town seeing family and have been on the road for 2 days. The place was packed but I could smell the food cooking. I thought twice about going in but I did any way. I entered the store and was greeted as soon as I walked in. Then my server come over a little blonde headed lady think by the name Jessica. She come over right away and got my order. I thought as busy as they were that the food and service wouldn’t be that great. I was wrong it was a great experience. I got my food and was eating then I had a young man come over and talk to me. Didn’t catch his name but he was a taller young white fella. He said he seen my army hat and come over to thank me for my service. Come to find out he was a veteran his self. Not only did he warm my heart but the Waffle House warmed my heart just knowing that they hire veterans. I just want to say thank you to Waffle House him and my server and I will be back to see Jessica my server and I hope the young man is there when I return thank you all again


kathleen jett July 17, 2014 at 2:46 am

I don’t even know where to start…

From a pill head assistant manager that thinks she’s managwr
to a horribly abusive cokehead 25yr old manager that acts like a child and is disorganied
To the cooks that smoke weed on the clock wit the customers that come in
to the old lady half awake probably Odin on her Xanax overload…
to the other Mexican cook that smoke weed on the clock and who knows what ELSE..if u r new and Ger one order wrong he acts like he didn’t hear the order so by the time u finally get to asking him where the he’ll ur tables food is he still acts like he can’t hear u or he said it’s ur fault and u never called it…OMG

So much more….STORE #351 WALNUT ST CARY NC
I think the assistant manager smokes crack with her daughter before work and they r always late and look strung out….her daughter insisted to the mother I was drinking in my car for two hours with a black guy on the clock on my second day…..which (come on) I didn’t…
Yet her mom the assistant manager refuses to review the tapes so I can prove I didn’t;her names Rhonda…. Justin the manager comes in at nigh nigh try cause our receipt paper ran out I tried to make him aware with my orders getting made problem with the Copland he tells me to chill out and speak louder yet I had to scream pull 5 Bacon 4 times before the Mexican cook would when put his gloves on…..Justin also comes in everyday and tells u everything u do wrong and talks nonstop about needing to see improvement and why don’t I have my hat on when it’s his job as MANAGER to get me one… OMG I could go on forever but I. Won’t I’ll just leave with I’ve been trained in exceptions customer service which wh has no idea what that is…..this nice couple come in I get there order and drinks have to call it 3 times b4 the cook would budge he Forgot HER WAFFLE WHICH SHE ALWAYS GETS AT THE SAME TIME AS HER DIDN’T CAUSE ISLAND SHE LIKE S EVENTING ALL HOT AT ONCE……MOST Ppl dO..but yeah I went out side where the cook and both managers were and told him in front of them that he forgot her waffle so now she wants her whole meal cooked over and the response I get from Justin is go and take the rest the night off… WTF!!?. where the hell did that come from?? So I just at that point said screw it and quit…. I Kathleen Deanna Jerry will not work at a place where I am disrespected nor a place that doesn’t beloved is customer service and Justin,Rhonda,Lizzy if u read this I hope some thing clicks in talks heads so the Cary location dpesnt go down the drain….for all u hoping to apply ,DONT
and if u do apply or go to eat expect rudeness ,cold food ,overcharge ,discusting store/bathrooms, bugs and racism… as far as for me…waffle house is just a thing of the past I’d corporate doesn’t swoop in soon and replace all these noncaring. Workers/managrs
If I don’t get a call from some one soon image go to the labor board soon so place call me
919- 455- XXXX


vickie gainey July 7, 2014 at 2:36 am

I have a 6min video of my family’s experience at the Lumberton NC location. Food safety and handling issues. Very poor!


dakota July 1, 2014 at 4:23 am

i got banned from waffle house cuz i broke of with a waitress there i don’t think that’s right i get banned from it who agrees with me


dakota July 1, 2014 at 4:24 am

*broke up*


dakota July 1, 2014 at 4:27 am

i think corporate should remove my banned name because i don’t think it’s a real professional business when you get banned for breaking up with a employee from waffle house if there was a fight at waffle house i would understand but i don’t think it’s right


Farrah Barnes June 7, 2014 at 5:34 pm

I would like to speak to someone from corporate. I live in bowling green, ohio 43402 and last night around 2 am I had the police called on me when I suddenly felt really sick and canceled my order of food. I couldn’t eat and I could barely keep head up, I asked my waitresses to cancel my order and she brought her manager out who was very rude and the only thing he was worried about was his money for the food. I didn’t touch the food, breath over it, look at it or anything. He refused to cancel my order and insisted that I paid for something that I did not touch, see or want. It was the worst and most embarrassing moment. I’ve never experienced such an event. I felt harassed by both the manger and police who weren’t caring about a thing. I would have been taken to jail for not being able to eat and canceling my order. Does that make any sense? I’m highly upset with waffle and I would like for someone to contact me IMMEDIATELY. I am a loyal customer of waffle house, it’s a small college town and I’m highly upset. (419) 378 XXXX


Edgar June 7, 2014 at 2:53 am

Waffle House #1485
Wow in my years of going to waffle house this has never happen until tonight, which ruin the end of the night for me. The server or manager who ever it was harassed me and my friend because we didn’t leave tip. She went all the way to our car and started screaming us, blaming us that it was a slow day. It’s not our fault, and the other server was smoking outside saying we won’t serve their asses no more, dont worry waffle house we wont ever go to a waffle house again. That woman was so rude and I hope you call her out for chasing the customers outside. If the service is not great I am not obligated to leave tip. This is just bad management, and something should be done before she drives all your customers away. Very rude never going to a waffle house again.
Waffle House #1485


nick June 1, 2014 at 11:44 pm

Hey im curious why the change in not allowing law abiding citizens conceal their weapons with permits. Just sit and think for a second you have media stating that weapons are no longer allowed. You have the small percentage of criminals say hey I wont have any opposition if I go in there and point a gun at everyones face. A criminal will go where they think it would be easier to get away not to mention you will lose the business from those who conceal. The first thing they will say is my pistol isnt allowed so why should I support them. I would rather take my family places that theres a possibility of them being protected vs those who say no weapons allowed. Criminals and robbers are just that theres no care for what they do if they are felons and have a gun what makes you think they will abide by your new policy


Ginger May 27, 2014 at 2:47 pm

Instead of placing my complaint as a former employee of store #2044 Merrill Rd. Jacksonville Fl. I will instead post the text I sent to the District Manager Selma Charles, that has already had customers as well as employee’s file complaints on her to the way she belittles and humiliates her employee’s in front of the customers as well as coworkers. I have worked for waffle house on and off since 1989 trust me I know “the waffle hoouse way” I know my job and she has been with waffle house for 2 years and does not know half of what a district manager should know. The following IS what I sent to her regarding the day I quit. No response back needed…. I just have to let u know that I am still bewildered by the way you treated me and talked to me on Monday and Tuesday. I literally worked myself into the hospital trying to do my best and work my butt off for you. I worked
worked any day or time you asked, I did any job you asked of me with no questions. And in return you cut my hours to 14 per week knowing I was homeless and living on a hotel. But I thought you should know that on Tuesday when I left I went straight to the hospital with a temp of 103.3 and massive kidney/bladder infection with 7 kidney stones trying to pass and have been in the hospital since yet still showed up to work for you that morning only to be humiliated and belittled in front of customers as well as my co workers for absolutely no reason. You just assumed I had said something when all I was doing was calling my husband to tell him I was off on Wednesday and needed to go to ER. And o do have the medical records to prove this. Although I say I don’t need a response I would love to know what I did to deserve to be treated on such a manner and be told o didn’t deserve hours when I know for a fact I did my job correctly as well as the work of several others. : Lastly that proves to me that hard work and dedication means nothing to you, maybe had I had my head up ur butt kissing tail instead of working hard you would have appreciated me a little more.

I can assure you that those complaints fall on deaf ears. She wasn’t even woman enough to give am explanation……. Please understand she was on a tirade because the coolers were nasty and please keep in mind she did have a legitimate complaint but not toward any server her complaint should have been with her Grill ops….the servers do not even look in those coolers, but I did get on my hands and knees and cleaned all the coolers while sick and didn’t get so much as a thank you. Instead was told I was useless and didn’t deserve hours because I debated her on the cleanliness of one cooler that was on the previous day spotless. I have no control of what happens when I’m not there.

Please someone needs to do something about her before she runs this brand new store into the ground by making ALL of the good employees quit.
Carl Black please call me. There is much more that need to he said.


eileen May 25, 2014 at 12:50 pm

my daughter works at waffle house in diamondhead,ms…unit 1040 and shift manager,David, is a jerk and cut her hours because she took off for her highschool graduation..he sent her home early one day because he doesnt like her voice..if this is the kind of people you hire i feel sorry for the people having to work under him!


Beverly May 17, 2014 at 7:53 pm

Went into lake Wylie,sc 29710 location and have never seen such a nasty place. Food all over floor, trash cans over flowing. Just nasty! Hate to see it shut down by health inspectors. But if they showed up, they would. Awful.


m May 14, 2014 at 11:06 pm

Mr.Blake Parker+( other bosses) is A very disrespectful boss ,he needs to br fired or he will be reported soon for mentally abusing their workers , whatever he is doing is A mental abuse ,disrespect,some kind of racism or something and even animal don’t get treated this way … I want to see improvements someone need to do something about that or I will do that and report that maltreatment where it should be reported!!!!!!!


a May 13, 2014 at 8:14 pm

Lawrenceville Georgia is the worst ,bosses are treating menagers like garbage,something will be done soon .


a May 13, 2014 at 8:12 pm

Managers work 24/7. No time to sleep ,eat ,family etc. ,all they get maltreatment from bosses ,disrespect,paying for every missing dollar even if it’s not our fault and no one do anything about that it will need to be reported to department of Labor or other I will be doing so if no improvement from my boss.


guess??? May 13, 2014 at 8:05 pm

I would like to warn you that if the boses don’t start treating their managers with respect and don’t stop abusing them ,using them and taking their anger on them or even worst “racism” I will report some of the stores or the company to the Department of Labor for it ,Racism and non human treatment.


twist36 May 12, 2014 at 5:04 pm

I eat at the Waffle House in Diamondhead,Ms..The unit manager there named David at unit 1040 is very mean and rude 2 the employees..the way he speaks to them is very offensive and I doubt I’ll eat there anymore.


concerned server May 11, 2014 at 11:50 pm

I work at unit #794 from what I hear, before our current Manager took over the store, the store was short a lot of money(like $4,000) and now the owner of the Store Al Crear is making him pay them back and he can not quit until he pays them back or AL will press charges on him even though these shortages were there before he took the store over…Can he do that??? And he also made him pay back some fake $100 bills that came through it’s almost like this man is working for free…I’ve worked for Al for years n I know that he has scammed a lot of his employee’s…this is a franchise store by the way


tony p May 11, 2014 at 11:45 pm

I took my family of 16 to eat today for Mothers day,and upon entering the establishment I was greeted by an older woman(did not get her name) and informed that she would have to call “Cris”due to her not wanting to handle so many people.I could not believe that she would have the audacity to speak so forward as she did.I just told my family we should leave.we walked out and went to eat elsewhere.I have never eaten at a Waffle house,and will not ever eat at one again.The service was really out of there.You should have a talk with you alls employes,about serving professional,and not to be rude like they were.this location was in Galveston Tx.off of 61st.


Megan Jones May 4, 2014 at 4:52 am

I worked at #1051 in murfreesboro, tn. I was fired due to a rumor that I was giving free food away and only charging them for a drink. Karrie is honestly the worst manger I have EVER had. If she doesn’t like you, you don’t get hours. If you’re not on first shift, she thinks you’re crap. She makes us pay our drawer shortages. She charges us to take our EMT Togo, but she will randomly come between shifts and take home food without paying. I always charge my customers for their meal, ALL OF IT. Karrie wouldn’t listen to my side of the story at all. She called me a liar to my face. She demands respect but doesn’t respect her servers. She has recently barred me from her store(which my roommates work at) for no reason at all. She writes up her employees for stupid rumors or stupid reasons. She recently wrote up one of my roommates for sitting up at work for two hours before her shift because our other roomat e goes in at nine and to save gas, she sits there until eleven. I have paid AT LEAST $200 in drawer shortages. Karrie also yells at her employees and talks to them like they are dumb and don’t deserve respect. Karrie is ridiculous and needs to be fired! Many of my old regulars REFUSE to go to Waffle House because of her.


ryan morris April 30, 2014 at 8:32 am

i was working at store 1081 chris m is a joke for a manager. i was being sexually harrassed by a female employee and just because he likes to let them rub on him doesnt mean everyone. he drinks on the job allows employees to smoke weed there, people was asking me to buy my pain management pills, jasmine fights customers calls them white b***hes but gets angry if they repsond with the n word and tries to beat them up, they all sleep with eachother in the parking lot and it has to be on the camera but he still does nothing, he hiresmainly black people i was one of three white people there. my wife got threthreatened by jasmine and she ran out and jumped on our car pounding on windows trying to break out the windows. yo yo harrasses the customers for tips saying she needs 250 for rent and they need to tip her and if they dont then she yells at them and tells them they shouldnt go out to eat if they cant tip the waitress. yet she barely serves them and leaves tables dirty. the employees always argue in front of customers or rub all over each other. this place is a joke and i had to walk out. chris the manager told everyone that i had to go the mental institution. which is against privacy act. this place should get all new employees and management.


Roger May 17, 2014 at 11:34 am

You should file a harassment law suit against the manager and the corporation.Thees acts are in violation of state and federal labor laws.


carol baker April 24, 2014 at 10:40 pm

Im sitting in the Ponchatoula waffle house and Im very discusted at my server’s appearence. Her uniform is filthy and she is going from serving to cooking to taking money at the register. Time for staff neeting!


Upset Customer April 18, 2014 at 12:27 pm

I went to Waffle House in Montgomery ,Al the one off of Myteline exit beside Liberty Gas Station about 2:40-3:00 am and couldn’t place a order because 1 of the staffs was asleep on the table , the other was asleep in the restroom and the cook was outside sitting in the car watching me sit inside . I sat there saying excuse me for about 5 or 10 mins before getting help. I need someone to contact me ASAP about the treatment that I received not to say I was on lunch break and got wrote up for returning back to work late. Contact me ASAP !!!!!!!!!


corey April 14, 2014 at 10:36 pm

I tried to place a to go order over the phone at the hwy 34 Newnan location on a Monday evening. The cook that answered the phone stated that he didn’t have time and I would need to come in to order. I’m a Sales manager for Toyota and I would never tell my customers that I did not have time for them. You need to take off the website that you can order online.


jean April 13, 2014 at 7:04 am

I wouldnt recommend anyone to visit the waffle house in manning sc there is a girl that has been working there a while now. She has been rude. In the past and nothing was done about it and she alwsys has a nasty addtue.but sents she works with family members. Nothing has been done bout it. Just like a problem acured this morning with her nasty addtue and her slander customers names. And calling the lady a bitch on the phone. I really think cc something should be done about this rain girl. I dont see why they keep people like that there. Like I said this is not the first time this has happen when will something be done bout workers like that.


chris April 9, 2014 at 11:03 pm

I don’t know where these complaints are coming from. I have eaten at dozens of waffle houses all over Florida, Georgia, North and South Carolina. all in all the service and food has always been good to great!


annoynomous April 9, 2014 at 5:00 pm

I work at the waffle house every morning I’m woke up by people texting me asking if I want to to buy drugs I go to the waffle house to work not buy drugs and this is coming from people I work with….. nothing is getting done about it. I ask and ask and ask to b transferred the manager tells me she will think about it and doesn’t never get back with me. I feel like I’m being used for others satisfaction. Either something’s gotta give out I’m quitting. Then today a co-worker was suppose to show up and pulled a no call no show so I tell a unit manner she comes back at me with… you’ll b fine. What kind of crap is that. This is getting to b a bit stressful guess nothing’s going to get done unless I go through corporate.


kristen April 9, 2014 at 4:18 pm

I visited the waffle house on exit 5 in North Augusta, SC last night around 12.there was only one cook and one waitress and they were fairly busy.Myself and three others set at a table for 10-12 mins. and still had not even been asked what we would like to drink.Although the waitress was very nice and informed us that she was the only one and there will be a wait.After waiting the 10-12 mins we decided to go elsewhere.which made the restaurant lose money and the waitress lose money seeing as she works off tips.As we were leaving,we asked the waitress where was her boss and she said she wasn’t able to get either one to answer the phone.This is ridiculous customer service and unfair to the employee.This location is right off the interstate and it just so happens to be the week of the master and a big concert was held that night and they only had two employees working.Is that smart??


kristen April 10, 2014 at 2:50 pm



Joseph Hamilton March 31, 2014 at 10:08 pm

Waffle House #1081

I will never eat at another Waffle House again as long as it is being managed by a lady name Sandra. This manager spreads rumors about anybody to her employees and even talks trash about her employees to other employees. I would like to just have my breakfast without hearing her disrespect others. That is some manager that they have at this location. As long as she is managing any Waffle House I will no longer spend my money at any of the locations in my area. I will spread the word and let everybody know what type of company the Waffle House is becoming. As long as they ha e managers like this they need to stop selling food and become a TV show. I hope that somebody gets her out of the Waffle House and make it a place to come enjoy your food without seeing a drama show at the same time.


Dan March 29, 2014 at 2:14 pm

I have a friend who works at waffle house, she told me someone just quit, I was working two jobs already in retail and looking for a change so I went on down to the waffle house and talked to one of the managers I told her about my other two jobs and told her I am looking to change my Friday Saturday Sunday job but not for a night shift job, she was all nice and sweet and saying that will be fine honey I will put you on first or second shift but occasionally we might need you to do a night shift, i said ok I dont mind occasional anything, so I handed my notice in at my Friday thru Sunday job and started waffle house training the following week. All through the week they talked about putting me on first or second shift, untill the day after I finished my training, then the other manager calls me and said we are going to start you off on third shift, I said what ? We already talked about this I told them I wasnt looking for a night shift job and they said thats fine ? She said well its just part of the job everyone wants first or second shift so we have to give you third shift because you are new. Then she said in a mean tone of voice, if you dont want to work the shifts, you can go back to your other job.
What kind of BS is that ? You dont hire people on the pretext of 1st and 2nd shift then spring nightshift on them after they quit their other job like some of of sneak thief. This is my life and my famiy we are talking about I have 3 children between 2 and 8, my husband already works 12hr nights at the weekend, we made it work by me working those days and him those weekend nights. This is a warning to you all if you apply for a job at Waffle House, be aware their managers are sneaky decietful and unprofessional and they will blatently lie to you until you have quit your other job. Well I can tell you all, they put me on their schedule for next weekend Friday Saturday and Sunday 3rd shift.
So… they can whistle for their third shift because guess who will be at home with their kids all next weekend and not answering the phone. Waffle House just wasted an entire week training me because if they had been honest from the start I would have told them a week ago, thanks, but no thanks because I can’t work 3rd shift. They think they can force me into a corner because I already quit my other job, well I got news for you Waffle House, I am already looking for another job. I have customer service awards, cerificates, tie pins, letters of appreciation from store managers, I was associate of the quarter at one of my retail jobs in January, I was salesperson of the quarter last december at my other job (My credit card applications are 300% higher than any of the other associates) I can take my pick of these corporate sales associate jobs, when i show them my credentials they cant wait to hire me. Waffle House, You can kiss my a**. SUCKERS


Jesus Reyes March 23, 2014 at 6:57 am

I visited the Waffle House Number 29 at Roswell road today at 6am.First thing i noticed was all the employees hanging outside on the back of the restaurant smoking canabis ( trust me you could smell it from 50 feet away) then while waiting to make the order one of the waitresses came from outside and started to argue with the cook using profanity very loudly,also the restaurant was very dirty,there were dishes all over the place,the floor had not been clened and most of the staff seemed to be high.Food was mediocre,the famous grits were so watered down that you could drink em.Please have the local manager correct this problem.


Fed Up Server March 23, 2014 at 3:20 am

I worked at #1051 in murfreesboro, tn. I was fired due to a rumor that I was giving free food away and only charging them for a drink. Karrie is honestly the worst manger I have EVER had. If she doesn’t like you, you don’t get hours. If you’re not on first shift, she thinks you’re crap. She makes us pay our drawer shortages. She charges us to take our EMT Togo, but she will randomly come between shifts and take home food without paying. I always charge my customers for their meal, ALL OF IT. Karrie wouldn’t listen to my side of the story at all. She called me a liar to my face. She demands respect but doesn’t respect her servers. She has recently barred me from her store(which my roommates work at) for no reason at all. She writes up her employees for stupid rumors or stupid reasons. She recently wrote up one of my roommates for sitting up at work for two hours before her shift because our other roomat e goes in at nine and to save gas, she sits there until eleven. I have paid AT LEAST $200 in drawer shortages. Karrie also yells at her employees and talks to them like they are dumb and don’t deserve respect. Karrie is ridiculous and needs to be fired! Many of my old regulars REFUSE to go to Waffle House because of her.


Markiese Dandridge March 21, 2014 at 3:48 am

I worked at the waffle house store 724 n our division manager is very disrespectful n unprofessional she fired me cus of dicremination by association. .I got fired with no warning no write up jus taken off the schedule period. ..she thinks ima thug cus I wear hats n ima very dwn to earth person


Kimberly T. March 17, 2014 at 6:46 pm

I went to the #696 location in Ocala, Fl, just passing through from a vacation trip, and stepped in my favorite spot to order a cup of their oh-so-awesome grits. Needless to say it was very busy, abd was just a struggle to even place an order. After taking my order abd my money I watched her check on three other tables before grabbing a cup of her own beverage and head out the door. I asked the greeter did I still have to wait for everyone else’s food to get cooked before someone would scoop my already cooked and ready grits into a cup? The greeter asked, “is that ALL u got?”. After asking another server to fix it for me, she quickly said “I have nothing to do with anyone else’s tickets”! So much for customer service! Thank god for the greeter who went and found my original server Tiffany, we learned that she misplaced my ticket and never called in my order (which was something she could hav easily done in less than a minute! Called and complained to the customer service line and hope for better experiences to rhose willing to take horrible service at this same location.


Martha Fulwood March 17, 2014 at 2:07 pm

I will never go back to the Waffle House on the corner of Pio Nono Ave. and Rocky Creek Road in Macon Georgia and I do not recommend it to anyone again. We went on 3/15/14 and it was horrible. First we were ignored for the first 5 minutes or so, then some man In a pristine “Waffle house” shirt and several waitresses wandered out of the back. The initial waitress seemed to be disgusted that we were there to bother her. She called some other woman over to deal with us. When we ordered coffee we were served tea in a coffee cup. When we complained, we were served 1/2 cup each very thick, burned coffee that no one could drink. Upon placing our order, we were served horrible food. I ordered the “All American” with eggs over medium and sausage, the eggs were over easy and the sausage was raw. My husband ordered the “Bacon cheeseburger” thing and got a cheeseburger, no bacon. My son ordered the “philly cheese steak” thing and the meat was raw. My son ordered a waffle and one came with my order and both had burned black waste all over the waffles. We were charged $26 dollars and something for this terrible food. We paid it but you will never get another nickle from us.
You are probably wondering why we didn’t just leave. I wanted to do just that but my son and husband believed the initial mess was just an honest mistake so we should stay. It wasn’t and I will never be put through that again. AND, do you really want this on Facebook? I think Waffle House needs to rethink employees and management.


Rich March 16, 2014 at 12:23 pm

I will never goto a waffle house again after last night 3/16/14 230am in austinburg, ohio it was my first time there since it open a few years ago so I wanted to stop and get sum waffles food was okay it was the staff what made me mad after everyone started leaving there was only a cpl of us left in there the 2 females working started spraying water and splashing water at each other and one of them come walking passed our table calling the other a wh*** so I said sumthing about it all that im a truck driver if I wanted to see crap like this I would go eat at a truck stop. Hell truck stop staff has more class then the 2 that were working for the waffle house then the one started calling me a drunk and everything they kicked me out I never got to finish my waffles or even bring them home. I tryed calling yhe manger or person in charge on my way home tye girl that answered told me no manger I said the person that told me to leave she said I cant believe you are calling me and harassing me like this …


Elain March 9, 2014 at 7:52 pm

As of last year I stopped eating at the Waffle House in perdido key the one close to flora bama ! I own a business here on the key and at least twice aweek me and several of my coworkers would eat a late breackfast there ! Last time we were there the cook was rude our grits we cold enough that the cheese wouldn’t melt because we sent them back the cook came over to our table and he’s exact words I can’t do anything to please you locals! The floors were extremely nasty and talk on the beach is that all the employes are on drugs, I do drug test my employes and assumed that you require that also! The only reason I’m sending this email is because I’ve very disappointed that I cant bring myself to eat there anymore and it’s 5 minutes from my home and business !

Thank you for your time!


anonymous February 17, 2014 at 2:28 am

I have been involved with the Bay St. Louis, MS unit fit quite some time. last year, the unit manager, Stanford Dahl, has had so many sexual harassment and other kinds of complaints from a mass number of employees. especially the younger females. the youngest I saw him harassing was 16. I have personally been sexually harassed by him and because I told him to stop numerous times, he cut my hours. of course he claimed I was a bad employee. last year, WH Corporate finally claimed to have done a formal investigation but, surprise, he’s still the unit manager. just a suggestion, corporate should really consider removing this man from your staff. I know from many sources and victims that are outraged by this are about to go to the media with this information. basically, they are going to tell all of these media outlets that you have let a man that has continually sexually harassed, verbally abused, and openly punished women who tell him no, continue to work at your store with no consequences. one girl was asked by corporate to be relocated to another store after she had enough courage to call the corporate hot line. she was basically sent to a WH 25 miles away because she “caused problems.” I hope that you can make an example out of him before the media and lawyers with lawsuits come along.


Diane February 7, 2014 at 10:43 am

On Thursday, February 6, 2014, @ approximately 05:45 p.m., my sister and I decided to visit the local Waffle House in Dublin, Virginia. We do not frequent there due to things that we have noticed in the past, but we decided to go get a waffle anyway. Our waitress was pleasant enough, she took our drink order, and on her way to the fountain, she started rubbing her hand through her hair, and I noticed that she had on her outer coat, working in it. She brought our drinks, took our food order and announced order to cook. Meanwhile the cook was talking on her personal cell phone (germs galore), cooking peoples food, taking her gloves off and on, and handling the food. “Our waitress was at the counter taking money from the customers checking out. The cook went in the back with cell phone (still talking), “our waitress went over to the cook stove without washing hands, or putting on gloves, picked up the cheese with her hands (we order potatoes as well), and put the cheese on our potatoes. Now how germy and nasty is that?! I was taken aback. Handling money is germy and nasty enough, but to handle peoples food, and wonder why there is so much sickness…Well there you go. Needless to say, we did not eat the potatoes at all. We did not even say a word to the waitress. I think that she new. Unlike her, – we cared about her well being, and left her a tip. She did not think one thing about our safety by handling our food in her street coat, playing in her hair, or handling money. I had not been in that waffle house for two years, it doesn’t look like I will be going back there or any of my family members for a while. Also, I wonder why they won’t ever update the bathrooms there. Go figure.


Richard Ray January 30, 2014 at 8:08 am

Milton Fl.store is kept freezing cold all the time
Check the cameras customers leave because of cold all the time they can’t take their coats and hats off to eat because the cooks want the ac on all night long.Pease check this.Your business is suppposed to be customer oriented but this ac is extreme.


Waitress at waffle house January 9, 2014 at 3:04 pm

I currently work at waffle house store #859 in bowling green Kentucky the owner alright the manager doesn’t know how to talk to her employees. She pick favoritism she only gives curtain workers hours. I currently work with two girls who has to live in a hotel and she cut their hours saying she has no where to put them but then hire new people. We have multiple complaints from customers i serve about the way she talk to us. she take a girl on and off first and third shift knowing that she goes to college. i do not know what else to do nothing being done. She works on first shift and when other shift come in their job is not complete. this just got to stop


Tammy Stufflebeam/Royce November 30, 2013 at 4:50 pm

Conny manager of mlk blvd Fayetteville Ar.
Was very rude to me i had my food on the table
She told to put my food in a to go box and leave i
Was not yet ready to leave the point is she was rude
Ive worked at two locations both Destin Florida and
Gainesville Florida i was taught never to be rude costumers
And another thing when i go in for just coffee they tell me its a two
Cup policy now so if you want four cups you gotta
Pay for to thats not waffle house policy or hospitality
You might wanta check into it



Tee January 15, 2014 at 2:52 pm

It is an two cup policy ONLY if your DRINK only! You pay for the 3rd cup


josie carter November 30, 2013 at 10:25 am

We went to wafflehouse 11 30 2013 store 0370 in longview tx time 8:15 am the food was not good I have pictues my order was grilled bacon egg with cheese The egg was fry vert
Very hard and the bacon was not done and no cheese. I ask to have bacon to be cook which was good but they gave me eggs ti eat . I ask the waitress to bring me the eggs when the bacon is ready however the eggs back very hars it was like they were the same eggs place back on the grill. I have this meal all the time . I live in douglasvilla ga please call me 7706345747SK THE COOK TO REDI M


Diana Smith July 24, 2014 at 3:34 pm

To whom this may concern,
I have experienced the worst customer service given by a Ms. Dana, the manager of the Waffle house in Buckhead Atlanta, Ga and have been told by a regular sitting next to me that she have a very unprofessional rude attitude towards the customers and the working staff. As a manager myself I could tell by the way she yelled constantly as she cooked and the expression of the workers that she is not a good team leader. I dont understand would allowsuch Iindividual to represent the Waffle House with such negative approach towards all employees and customers. The worst part about it is the regular customers excuse Ms.Danas rude behavior to visiting customers. Shame on whom ever allows this woman to continue to bully the staff and continue to be rude to customers.


Bill Roark November 18, 2013 at 6:54 am

I eat at the same waffle house 510 N. State of Franklin Road Johnson City Tennessee, every morning between 05:30 and 0600. Today I came in and the server looked at me: no greeting or acknowledgement and walked past me to the back to clock out to leave.
I was prepared to wait 5 minutes for service. The store was empty minus one other customer drinking coffee. One of the regular day shift employees came in and gave me coffee and took my order. This type of behavior is unacceptable. I have frequented this restaurant for 3 years every morning. I may not come back. IHOP is just down the road. Regards. Bill Roark


Sylvia DeLeon November 5, 2013 at 11:58 am

My husband and I arrived at #1628 location ,and was greeted b Morgan, server. We placed our order at 5:30am. At 6:00am my husband stood up to get attention, and get our coffee. Our server was busy co-cooking with the cook. There about six customers at this time. At 6:10am we got burnt waffles, which I rejected. We had ordered the all star meal.
Finally Morgan brought new waffles. We ate our waffles, then later when everyone else was served, even those after our arrival, came our all star meal cold. We looked at Morgan and I said oh bettter late than never. At 6:30am we finally left store. Gave Morgan our credit card and she said you need to pay at register, I will take it this time. By now I was very unhappy. We left and Morgan said have a good day. No response from us. Morgan stated thanks I will. After we left you could see Morgan talking to customers about us. We have been regulars at this location in Benbrook, Tx for over three years. It makes it hard to come back with servers and service like Morgan’s. She had a bad attitude an wants to run the service and cooking line at same time. She never brougt us our coffee or water . Our food burnt or cold.,….. What a waste….


Yulanda October 4, 2013 at 11:48 am

On 10/4/13 my family and I visit your location in Arkadelphia Arkansas store 330 and we were called all kind of racial comments from the employees Carmen and Jen over us asking for hot syrup we were called n***** this and n***** that and on top of that the employees started calling my family and I b****es and h**s all because they got mad because we ask for some hot syrup. I had my kids with me and the way they carried out in front of my kids Im sure they didnt care I can tell that these employees are comfortable with what they do and say at this location because they were so comfortable with their actions. We asked for the manager Hidei i think is her name it took her so long to come out and when she did come out she tell us to get out of her store because noone will talk to her employees like that after I was disrespected so many times I than called her fat and lazy but never did we disrespect these employees the way that they did my family and I. They than called the police on us and I politely waited outside until the police came on the site. what they called the police for I don’t know because it was unnecessary I guess they thought we were going to just run away but no we didnt. This experience was so bad that even some of the racial customers got involved calling us racial comments and saying they was calling the police because we were not wanted here. I will tell everyone I know not to come to this location ever because of how we were treated and I am working on getting the media involve about how my family and I was treated because noone should be treated this way when they come spend their money. This entire team and management should be terminated for their actions because you don’t go as far as these employees went over some syrup. And if this is how you guys do business I can assure you I won’t ever visit any location.


Jackie Fulbright September 25, 2013 at 9:54 pm

We visited the Lancaster,Pa on Lincoln Hwy.this morning and were very disappointed with the food ,service and lack of cleanliness .
I ordered my breakfast after our server finally decided to grace us with his presence, he didn’t act like he wanted to be there at all and when my breakfast arrived it was wrong , I guess it was because he wasn’t writing our order as we told him what we would like to have.
After it was fixed it was good as always but my husband was almost finished before I got started.
After I finished I went to the restroom, as I opened the door one of the female servers was in the ladies room , I said I’m sorry the door wasn’t locked and she said to me don’t worry I’m just drying the salt shakers with the hand dryer !!!!! OMG are you kidding me ?
I’m sure the health inspectors would have the big one too !
On to check out, our ticket said $ 14 .00 and some change , but our waiter re-added the check and said that’s $15.00 I asked what happened to what the check said and he said oh,I re-added and it’s 15 , so I figured just pay it and get out of there.
We travel year round rv’ing and are big fans and loyal customers of Waffle House , but trust me we will not be returning to that restaurant ever and will think twice before visiting others.


Leave a Comment

Want to make sure Waffle House sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: