Waffle House Corporate Office

Waffle House Corporate Office Address

Waffle House Inc.
5986 Financial Dr
Norcross, GA 30071

Contact Waffle House

Phone Number: (770) 729-5700
Fax Number: (770) 729-5999
Website: http://www.wafflehouse.com
Email: Email Waffle House

Executives

CEO: Walt Ehmer
CFO: Bob Moore
COO: Dave Rickell

Waffle House History

Waffle House was founded in 1955 by Joe Rogers, Sr., and Tom Forkner.  The first restaurant was located in Avondale Estates, Georgia.

In 1957, a second restaurant is opened.

During the 1960s, the company opens 44 more restaurants and begins to franchise.

By the end of the 1970s, there are over 400 locations.

The 1000th location is opened in 1997.

By 2005, there are 1460 locations in 25 states.

In 2006, the company finally begins to accept credit cards after being cash only.

In 2008, the Waffle House Museum opens at the site of the first restaurant.

In 2012, CEO Joe Rogers, Jr, is accused of an inappropriate sexual relationship with his housekeeper.  He is replaced as CEO by Walt Ehmer.

Today, Waffle House operates over 1700 restaurants in 25 US states.

 

{ 26 comments… read them below or add one }

corey April 14, 2014 at 10:36 pm

I tried to place a to go order over the phone at the hwy 34 Newnan location on a Monday evening. The cook that answered the phone stated that he didn’t have time and I would need to come in to order. I’m a Sales manager for Toyota and I would never tell my customers that I did not have time for them. You need to take off the website that you can order online.

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jean April 13, 2014 at 7:04 am

I wouldnt recommend anyone to visit the waffle house in manning sc there is a girl that has been working there a while now. She has been rude. In the past and nothing was done about it and she alwsys has a nasty addtue.but sents she works with family members. Nothing has been done bout it. Just like a problem acured this morning with her nasty addtue and her slander customers names. And calling the lady a bitch on the phone. I really think cc something should be done about this rain girl. I dont see why they keep people like that there. Like I said this is not the first time this has happen when will something be done bout workers like that.

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chris April 9, 2014 at 11:03 pm

I don’t know where these complaints are coming from. I have eaten at dozens of waffle houses all over Florida, Georgia, North and South Carolina. all in all the service and food has always been good to great!

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annoynomous April 9, 2014 at 5:00 pm

I work at the waffle house every morning I’m woke up by people texting me asking if I want to to buy drugs I go to the waffle house to work not buy drugs and this is coming from people I work with….. nothing is getting done about it. I ask and ask and ask to b transferred the manager tells me she will think about it and doesn’t never get back with me. I feel like I’m being used for others satisfaction. Either something’s gotta give out I’m quitting. Then today a co-worker was suppose to show up and pulled a no call no show so I tell a unit manner she comes back at me with… you’ll b fine. What kind of crap is that. This is getting to b a bit stressful guess nothing’s going to get done unless I go through corporate.

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kristen April 9, 2014 at 4:18 pm

I visited the waffle house on exit 5 in North Augusta, SC last night around 12.there was only one cook and one waitress and they were fairly busy.Myself and three others set at a table for 10-12 mins. and still had not even been asked what we would like to drink.Although the waitress was very nice and informed us that she was the only one and there will be a wait.After waiting the 10-12 mins we decided to go elsewhere.which made the restaurant lose money and the waitress lose money seeing as she works off tips.As we were leaving,we asked the waitress where was her boss and she said she wasn’t able to get either one to answer the phone.This is ridiculous customer service and unfair to the employee.This location is right off the interstate and it just so happens to be the week of the master and a big concert was held that night and they only had two employees working.Is that smart??

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kristen April 10, 2014 at 2:50 pm

Exit1

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Joseph Hamilton March 31, 2014 at 10:08 pm

Waffle House #1081

I will never eat at another Waffle House again as long as it is being managed by a lady name Sandra. This manager spreads rumors about anybody to her employees and even talks trash about her employees to other employees. I would like to just have my breakfast without hearing her disrespect others. That is some manager that they have at this location. As long as she is managing any Waffle House I will no longer spend my money at any of the locations in my area. I will spread the word and let everybody know what type of company the Waffle House is becoming. As long as they ha e managers like this they need to stop selling food and become a TV show. I hope that somebody gets her out of the Waffle House and make it a place to come enjoy your food without seeing a drama show at the same time.

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Dan March 29, 2014 at 2:14 pm

I have a friend who works at waffle house, she told me someone just quit, I was working two jobs already in retail and looking for a change so I went on down to the waffle house and talked to one of the managers I told her about my other two jobs and told her I am looking to change my Friday Saturday Sunday job but not for a night shift job, she was all nice and sweet and saying that will be fine honey I will put you on first or second shift but occasionally we might need you to do a night shift, i said ok I dont mind occasional anything, so I handed my notice in at my Friday thru Sunday job and started waffle house training the following week. All through the week they talked about putting me on first or second shift, untill the day after I finished my training, then the other manager calls me and said we are going to start you off on third shift, I said what ? We already talked about this I told them I wasnt looking for a night shift job and they said thats fine ? She said well its just part of the job everyone wants first or second shift so we have to give you third shift because you are new. Then she said in a mean tone of voice, if you dont want to work the shifts, you can go back to your other job.
What kind of BS is that ? You dont hire people on the pretext of 1st and 2nd shift then spring nightshift on them after they quit their other job like some of of sneak thief. This is my life and my famiy we are talking about I have 3 children between 2 and 8, my husband already works 12hr nights at the weekend, we made it work by me working those days and him those weekend nights. This is a warning to you all if you apply for a job at Waffle House, be aware their managers are sneaky decietful and unprofessional and they will blatently lie to you until you have quit your other job. Well I can tell you all, they put me on their schedule for next weekend Friday Saturday and Sunday 3rd shift.
So… they can whistle for their third shift because guess who will be at home with their kids all next weekend and not answering the phone. Waffle House just wasted an entire week training me because if they had been honest from the start I would have told them a week ago, thanks, but no thanks because I can’t work 3rd shift. They think they can force me into a corner because I already quit my other job, well I got news for you Waffle House, I am already looking for another job. I have customer service awards, cerificates, tie pins, letters of appreciation from store managers, I was associate of the quarter at one of my retail jobs in January, I was salesperson of the quarter last december at my other job (My credit card applications are 300% higher than any of the other associates) I can take my pick of these corporate sales associate jobs, when i show them my credentials they cant wait to hire me. Waffle House, You can kiss my a**. SUCKERS

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Jesus Reyes March 23, 2014 at 6:57 am

I visited the Waffle House Number 29 at Roswell road today at 6am.First thing i noticed was all the employees hanging outside on the back of the restaurant smoking canabis ( trust me you could smell it from 50 feet away) then while waiting to make the order one of the waitresses came from outside and started to argue with the cook using profanity very loudly,also the restaurant was very dirty,there were dishes all over the place,the floor had not been clened and most of the staff seemed to be high.Food was mediocre,the famous grits were so watered down that you could drink em.Please have the local manager correct this problem.

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Fed Up Server March 23, 2014 at 3:20 am

I worked at #1051 in murfreesboro, tn. I was fired due to a rumor that I was giving free food away and only charging them for a drink. Karrie is honestly the worst manger I have EVER had. If she doesn’t like you, you don’t get hours. If you’re not on first shift, she thinks you’re crap. She makes us pay our drawer shortages. She charges us to take our EMT Togo, but she will randomly come between shifts and take home food without paying. I always charge my customers for their meal, ALL OF IT. Karrie wouldn’t listen to my side of the story at all. She called me a liar to my face. She demands respect but doesn’t respect her servers. She has recently barred me from her store(which my roommates work at) for no reason at all. She writes up her employees for stupid rumors or stupid reasons. She recently wrote up one of my roommates for sitting up at work for two hours before her shift because our other roomat e goes in at nine and to save gas, she sits there until eleven. I have paid AT LEAST $200 in drawer shortages. Karrie also yells at her employees and talks to them like they are dumb and don’t deserve respect. Karrie is ridiculous and needs to be fired! Many of my old regulars REFUSE to go to Waffle House because of her.

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Markiese Dandridge March 21, 2014 at 3:48 am

I worked at the waffle house store 724 n our division manager is very disrespectful n unprofessional she fired me cus of dicremination by association. .I got fired with no warning no write up jus taken off the schedule period. ..she thinks ima thug cus I wear hats n ima very dwn to earth person

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Kimberly T. March 17, 2014 at 6:46 pm

I went to the #696 location in Ocala, Fl, just passing through from a vacation trip, and stepped in my favorite spot to order a cup of their oh-so-awesome grits. Needless to say it was very busy, abd was just a struggle to even place an order. After taking my order abd my money I watched her check on three other tables before grabbing a cup of her own beverage and head out the door. I asked the greeter did I still have to wait for everyone else’s food to get cooked before someone would scoop my already cooked and ready grits into a cup? The greeter asked, “is that ALL u got?”. After asking another server to fix it for me, she quickly said “I have nothing to do with anyone else’s tickets”! So much for customer service! Thank god for the greeter who went and found my original server Tiffany, we learned that she misplaced my ticket and never called in my order (which was something she could hav easily done in less than a minute! Called and complained to the customer service line and hope for better experiences to rhose willing to take horrible service at this same location.

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Martha Fulwood March 17, 2014 at 2:07 pm

I will never go back to the Waffle House on the corner of Pio Nono Ave. and Rocky Creek Road in Macon Georgia and I do not recommend it to anyone again. We went on 3/15/14 and it was horrible. First we were ignored for the first 5 minutes or so, then some man In a pristine “Waffle house” shirt and several waitresses wandered out of the back. The initial waitress seemed to be disgusted that we were there to bother her. She called some other woman over to deal with us. When we ordered coffee we were served tea in a coffee cup. When we complained, we were served 1/2 cup each very thick, burned coffee that no one could drink. Upon placing our order, we were served horrible food. I ordered the “All American” with eggs over medium and sausage, the eggs were over easy and the sausage was raw. My husband ordered the “Bacon cheeseburger” thing and got a cheeseburger, no bacon. My son ordered the “philly cheese steak” thing and the meat was raw. My son ordered a waffle and one came with my order and both had burned black waste all over the waffles. We were charged $26 dollars and something for this terrible food. We paid it but you will never get another nickle from us.
You are probably wondering why we didn’t just leave. I wanted to do just that but my son and husband believed the initial mess was just an honest mistake so we should stay. It wasn’t and I will never be put through that again. AND, do you really want this on Facebook? I think Waffle House needs to rethink employees and management.

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Rich March 16, 2014 at 12:23 pm

I will never goto a waffle house again after last night 3/16/14 230am in austinburg, ohio it was my first time there since it open a few years ago so I wanted to stop and get sum waffles food was okay it was the staff what made me mad after everyone started leaving there was only a cpl of us left in there the 2 females working started spraying water and splashing water at each other and one of them come walking passed our table calling the other a wh*** so I said sumthing about it all that im a truck driver if I wanted to see crap like this I would go eat at a truck stop. Hell truck stop staff has more class then the 2 that were working for the waffle house then the one started calling me a drunk and everything they kicked me out I never got to finish my waffles or even bring them home. I tryed calling yhe manger or person in charge on my way home tye girl that answered told me no manger I said the person that told me to leave she said I cant believe you are calling me and harassing me like this …

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Elain March 9, 2014 at 7:52 pm

As of last year I stopped eating at the Waffle House in perdido key the one close to flora bama ! I own a business here on the key and at least twice aweek me and several of my coworkers would eat a late breackfast there ! Last time we were there the cook was rude our grits we cold enough that the cheese wouldn’t melt because we sent them back the cook came over to our table and he’s exact words I can’t do anything to please you locals! The floors were extremely nasty and talk on the beach is that all the employes are on drugs, I do drug test my employes and assumed that you require that also! The only reason I’m sending this email is because I’ve very disappointed that I cant bring myself to eat there anymore and it’s 5 minutes from my home and business !

Thank you for your time!

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anonymous February 17, 2014 at 2:28 am

I have been involved with the Bay St. Louis, MS unit fit quite some time. last year, the unit manager, Stanford Dahl, has had so many sexual harassment and other kinds of complaints from a mass number of employees. especially the younger females. the youngest I saw him harassing was 16. I have personally been sexually harassed by him and because I told him to stop numerous times, he cut my hours. of course he claimed I was a bad employee. last year, WH Corporate finally claimed to have done a formal investigation but, surprise, he’s still the unit manager. just a suggestion, corporate should really consider removing this man from your staff. I know from many sources and victims that are outraged by this are about to go to the media with this information. basically, they are going to tell all of these media outlets that you have let a man that has continually sexually harassed, verbally abused, and openly punished women who tell him no, continue to work at your store with no consequences. one girl was asked by corporate to be relocated to another store after she had enough courage to call the corporate hot line. she was basically sent to a WH 25 miles away because she “caused problems.” I hope that you can make an example out of him before the media and lawyers with lawsuits come along.

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Diane February 7, 2014 at 10:43 am

On Thursday, February 6, 2014, @ approximately 05:45 p.m., my sister and I decided to visit the local Waffle House in Dublin, Virginia. We do not frequent there due to things that we have noticed in the past, but we decided to go get a waffle anyway. Our waitress was pleasant enough, she took our drink order, and on her way to the fountain, she started rubbing her hand through her hair, and I noticed that she had on her outer coat, working in it. She brought our drinks, took our food order and announced order to cook. Meanwhile the cook was talking on her personal cell phone (germs galore), cooking peoples food, taking her gloves off and on, and handling the food. “Our waitress was at the counter taking money from the customers checking out. The cook went in the back with cell phone (still talking), “our waitress went over to the cook stove without washing hands, or putting on gloves, picked up the cheese with her hands (we order potatoes as well), and put the cheese on our potatoes. Now how germy and nasty is that?! I was taken aback. Handling money is germy and nasty enough, but to handle peoples food, and wonder why there is so much sickness…Well there you go. Needless to say, we did not eat the potatoes at all. We did not even say a word to the waitress. I think that she new. Unlike her, – we cared about her well being, and left her a tip. She did not think one thing about our safety by handling our food in her street coat, playing in her hair, or handling money. I had not been in that waffle house for two years, it doesn’t look like I will be going back there or any of my family members for a while. Also, I wonder why they won’t ever update the bathrooms there. Go figure.

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Richard Ray January 30, 2014 at 8:08 am

Milton Fl.store is kept freezing cold all the time
Check the cameras customers leave because of cold all the time they can’t take their coats and hats off to eat because the cooks want the ac on all night long.Pease check this.Your business is suppposed to be customer oriented but this ac is extreme.

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Waitress at waffle house January 9, 2014 at 3:04 pm

I currently work at waffle house store #859 in bowling green Kentucky the owner alright the manager doesn’t know how to talk to her employees. She pick favoritism she only gives curtain workers hours. I currently work with two girls who has to live in a hotel and she cut their hours saying she has no where to put them but then hire new people. We have multiple complaints from customers i serve about the way she talk to us. she take a girl on and off first and third shift knowing that she goes to college. i do not know what else to do nothing being done. She works on first shift and when other shift come in their job is not complete. this just got to stop

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Tammy Stufflebeam/Royce November 30, 2013 at 4:50 pm

Conny manager of mlk blvd Fayetteville Ar.
Was very rude to me i had my food on the table
She told to put my food in a to go box and leave i
Was not yet ready to leave the point is she was rude
Ive worked at two locations both Destin Florida and
Gainesville Florida i was taught never to be rude costumers
And another thing when i go in for just coffee they tell me its a two
Cup policy now so if you want four cups you gotta
Pay for to thats not waffle house policy or hospitality
You might wanta check into it

SIGNED TAMMY STUFFLEBEAM/ROYCE

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Tee January 15, 2014 at 2:52 pm

It is an two cup policy ONLY if your DRINK only! You pay for the 3rd cup

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josie carter November 30, 2013 at 10:25 am

We went to wafflehouse 11 30 2013 store 0370 in longview tx time 8:15 am the food was not good I have pictues my order was grilled bacon egg with cheese The egg was fry vert
Very hard and the bacon was not done and no cheese. I ask to have bacon to be cook which was good but they gave me eggs ti eat . I ask the waitress to bring me the eggs when the bacon is ready however the eggs back very hars it was like they were the same eggs place back on the grill. I have this meal all the time . I live in douglasvilla ga please call me 7706345747SK THE COOK TO REDI M

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Bill Roark November 18, 2013 at 6:54 am

I eat at the same waffle house 510 N. State of Franklin Road Johnson City Tennessee, every morning between 05:30 and 0600. Today I came in and the server looked at me: no greeting or acknowledgement and walked past me to the back to clock out to leave.
I was prepared to wait 5 minutes for service. The store was empty minus one other customer drinking coffee. One of the regular day shift employees came in and gave me coffee and took my order. This type of behavior is unacceptable. I have frequented this restaurant for 3 years every morning. I may not come back. IHOP is just down the road. Regards. Bill Roark

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Sylvia DeLeon November 5, 2013 at 11:58 am

My husband and I arrived at #1628 location ,and was greeted b Morgan, server. We placed our order at 5:30am. At 6:00am my husband stood up to get attention, and get our coffee. Our server was busy co-cooking with the cook. There about six customers at this time. At 6:10am we got burnt waffles, which I rejected. We had ordered the all star meal.
Finally Morgan brought new waffles. We ate our waffles, then later when everyone else was served, even those after our arrival, came our all star meal cold. We looked at Morgan and I said oh bettter late than never. At 6:30am we finally left store. Gave Morgan our credit card and she said you need to pay at register, I will take it this time. By now I was very unhappy. We left and Morgan said have a good day. No response from us. Morgan stated thanks I will. After we left you could see Morgan talking to customers about us. We have been regulars at this location in Benbrook, Tx for over three years. It makes it hard to come back with servers and service like Morgan’s. She had a bad attitude an wants to run the service and cooking line at same time. She never brougt us our coffee or water . Our food burnt or cold.,….. What a waste….

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Yulanda October 4, 2013 at 11:48 am

On 10/4/13 my family and I visit your location in Arkadelphia Arkansas store 330 and we were called all kind of racial comments from the employees Carmen and Jen over us asking for hot syrup we were called n***** this and n***** that and on top of that the employees started calling my family and I b****es and h**s all because they got mad because we ask for some hot syrup. I had my kids with me and the way they carried out in front of my kids Im sure they didnt care I can tell that these employees are comfortable with what they do and say at this location because they were so comfortable with their actions. We asked for the manager Hidei i think is her name it took her so long to come out and when she did come out she tell us to get out of her store because noone will talk to her employees like that after I was disrespected so many times I than called her fat and lazy but never did we disrespect these employees the way that they did my family and I. They than called the police on us and I politely waited outside until the police came on the site. what they called the police for I don’t know because it was unnecessary I guess they thought we were going to just run away but no we didnt. This experience was so bad that even some of the racial customers got involved calling us racial comments and saying they was calling the police because we were not wanted here. I will tell everyone I know not to come to this location ever because of how we were treated and I am working on getting the media involve about how my family and I was treated because noone should be treated this way when they come spend their money. This entire team and management should be terminated for their actions because you don’t go as far as these employees went over some syrup. And if this is how you guys do business I can assure you I won’t ever visit any location.

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Jackie Fulbright September 25, 2013 at 9:54 pm

We visited the Lancaster,Pa on Lincoln Hwy.this morning and were very disappointed with the food ,service and lack of cleanliness .
I ordered my breakfast after our server finally decided to grace us with his presence, he didn’t act like he wanted to be there at all and when my breakfast arrived it was wrong , I guess it was because he wasn’t writing our order as we told him what we would like to have.
After it was fixed it was good as always but my husband was almost finished before I got started.
After I finished I went to the restroom, as I opened the door one of the female servers was in the ladies room , I said I’m sorry the door wasn’t locked and she said to me don’t worry I’m just drying the salt shakers with the hand dryer !!!!! OMG are you kidding me ?
I’m sure the health inspectors would have the big one too !
On to check out, our ticket said $ 14 .00 and some change , but our waiter re-added the check and said that’s $15.00 I asked what happened to what the check said and he said oh,I re-added and it’s 15 , so I figured just pay it and get out of there.
We travel year round rv’ing and are big fans and loyal customers of Waffle House , but trust me we will not be returning to that restaurant ever and will think twice before visiting others.

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