Tractor Supply Corporate Office

Tractor Supply Corporate Office Address

Tractor Supply Company
200 Powell Place
Brentwood, TN 37027

Contact Tractor Supply

Phone Number: (615) 440-4000
Fax Number: (615) 484-4854
Email: Email Tractor Supply


CEO: James F. Wright
CFO: Anthony F. Crudele
COO: Gregory A. Sandfort

Tractor Supply History

Tractor Supply Company ,or TSC for short, began in 1938 as a mail order tractor parts business founded by Charles E. Schmidt, Sr.  In 1939, the first retail store opened in Minot, North Dakota.

In 1958, the company went public and growth accelerated.

In 1966, the company opens a stores in Ontario, Canada.

In 1969, the company is purchased by National Industries.  Then they are acquired by Fuqua Industries in 1978.

In 1982, a leveraged buyout (LBO) is led by upper management of the company.

In 1987, all Canadian stores are sold to Murray Cummins.

Today, TSC has over 1000 stores in 38 US states.  The Tractor Supply corporate office is located in Brentwood, Tennessee.

{ 40 comments… read them below or add one }

J.E. Smith March 28, 2014 at 12:23 pm

Love your store. I am the Mayor of Bay Springs, Jasper County, Mississippi. I would very much like for Tractor Supply to consider building a store our town. I know we are a small town but we are the hub of trade for all the surrounding areas. We have a trade area of at least 20,000 people. My email is, my cell phone number is 601-670-XXXX.
Mayor J.E. Smith
Bay Springs, MS


Catherine Jarmel March 24, 2014 at 9:28 pm

You may be a big supply company but you need to do something about your charm managers How dare anyone coming to a store and turnaround talk about their checks that they’re getting from you guys and then put their employees down..
According to the bylaws You have Company policies that are suppuosed to be followed!?!I own a company myself and that I don’t use my.People…Your team leads and your Managers and don’t follow your policy How dare you sit there and make people work for nothin


Alex March 13, 2014 at 11:45 am

The manager at the the Toledo store is the rudest, egotistic, self-center prick I have ever met and worked for.. The sooner you learn this the better off your company will be. He is a dreamer who thinks every thing should work his warped way, He fired most of his staff and thinks hiring new people to fit his strange self-centered direction will work. I can honestly say he is the reason i left!


Mr. Franklin Loeffler March 11, 2014 at 9:04 pm

We are regular customers at your Flanders, NJ Store. My family and I purchase for our business and personal needs.
As I’m sure you are aware we have had a significant amount of snow which has become quite a nuisance to us all. On Tuesday the 18th of February my Ford van was involved in an accident with one of your carts. The cart was in a snow bank which was concealed by the height of the snow it was against. Unfortunately while turning into your parking lot section I heard a loud bang noise. Upon existing my vehicle I noticed one of your flatbed carts rolling down the through your parking lot. Upon inspection of my vehicle I found fresh damage to my passenger side door. I entered the store and spoke with the manager Karl. He was less than enthusiastic in helping me. We both went outside to view the damage, during which Karl took pictures. He also retrieved the cart to see if the damaged area lined up with the cart, it did. I was somewhat aggravated when Karl push the cart against my vehicle with no concern for more damage. I ask him to stop and not to touch the damaged area. Karl had no concern for my requests and rubbed the area anyway. He was somewhat belligerent when I voiced my disapproval. This did not end well to say the least. Karl stated he would report the accident and Tractor Supply would contact me. After Three weeks I have yet to hear from anyone with regard to this matter other than Brian whom was very pleasant to deal with. This contact was initiated by myself upon a queried visit to the store. While I am disappointed with Tractor Supply’s Manager Karl, I would hope the Company will do the right thing and expedite this matter to a resolve. I’m optimistic Tractor Supply prefers a loyal repeat customer over its liability of $303.88. I look forward to your reply inclusive of contact information to resolve this matter


Richard Buckner March 10, 2014 at 7:03 pm

I went to Tractor Supply in Dallas, Ga for the Black Friday sale. I got there and was second in line for my items. I asked if I could pick the items up later as they were heavy and bulky, and I would need to get a friend and his trailer. I was told that would be fine as the store only issued enough tags for items in stock, as this had been a previous issue. I paid for my items and the manager took the tags to place new “boxed items” as “SOLD” I returned well within the agreed time frame with my receipts. After the sales associate looked for my items for thirty minutes, she came out to tell me they had been sold. We found one marked with my name that was the floor display and it was torn. They had no other solution for me other than to take the one on display. After a call to the manager(at home by now), and no real solution, I was told to wait on one as backorder. This did not fly with me AT ALL! I am a patient man, but wanted some kind of result. The store messed up, but could not make a justification of a better item for a good deal. I did end up getting a deal on a lesser item that was in fact a slightly damaged item. That part of this mess made me mad, but I dealt with it and was ready to go on.
The second part to my issues is the fact that I was supposed to get 18 months same as cash offer going on, as the total was over $1300.00. Come to find out after the first month, I was charged interest. So, I called the number on the account bill only to find out I was not included on the 18 plan. The credit company said they could not help me and I would have to go to the store to correct. So, I did just that. At this point the 18 month offer was not in effect and I could not get 18 months, but only 6. Well, I am okay with that as I would ay it in a couple of months anyway. The only setback is the assistant store manager had to completely credit my old sale and re-ring up my purchase. Not a big deal, right? WRONG! This brings me to the next saga of this nightmare story.
Two weeks ago, on a Sunday, no doubt, I get a call from the credit issuing company. They commence to tell me I am late on my payment and a $25 late charge is being added to my account on top of the interest charged originally, plus additional interest accrued. My gasket officially blew. I ended the call from the not so understandable, English(if you will) speaking person and was transferred to a manager.” He(Keith) told me he understands the issue and what has happened. He tells me he will credit all the additional fees, etc and I am good until the next bill was due, which will be March 21. That was the first call. Since, I have had another call saying I need to take care of the minimum before it goes against my credit and additional fees. I have to go through the entire process again, with a better speaking English manager(Tammy). After the entire process, again, and the telling me the fees are removed, and that I would be removed from the auto calling process they have, I feel better that the matter has been resolved. Nope, wait a minute, tonight here we go again. I totally lost it. I am flat being harassed. I was told I need to take care of accrued $63.00 and would I pay it with a debit or credit card, etc. I flat told them the entire amount due will be paid when the bill Is due(3/21/14). My next process is with the BBB as this is ridiculously horrible customer treatment and flat out harassment. I AM DONE! When the payment goes through(already set through direct bank) I will be calling them and cancelling this flipping card. The shame is TSC is a really great store, they just need better customer service and understanding. And when you screw up, fix it! Unfortunately, I do not feel my business is appreciated with TSC and my actions will reflect. Good Day.


Debbie March 9, 2014 at 1:18 pm

RE: Tow Behind Spreader Sales Ad –2118079
Store# 786
Date of Transaction: 03.09.14 Time: 10:37AM – Register: 2
Ticket # 175239
Cashier: 00332628
My husband saw this item in sales ad during week and called local (Talladega, Alabama ) store #786 to make sure item was there… After all we learned a long time ago that ‘MODELS may vary by store” we should always call!!! In fact, online availability says “CALL STORE”… He did. He was advised item available……Since I was going to shop the Walmart store next door to Tractor Supply in Talladega, Alabama on Saturday, March 8, 2014 – my husband goes in Tractor Supply to purchase the item- but then realized we were in my SUV and no ‘trailer’ to haul the item on – and there is NO way he’s going to load or even attempt to load such an item in my SUV– He tells sales lady he will be back to pick it up tomorrow (Sunday March 9) –Ok, now this is what ticks me off at Tractor Supply…… He returns today, (again same sales lady) –Sunday, March 9, 2014 and is advised they do not have that particular item (did not get that particular one) – So no problem he thought – after all the sales ad says ‘Model May Vary By Store’.. Yeah, well ‘Tractor Supply’ forgot to include the disclaimer ‘PRICE MAY VARY BY STORE TOO”… That’s just wrong. They had (never got them in) NO TOW BEHIND SPREADER FOR THE SALE PRICE OF $149.00 — what he was sold was a “tow behind” that cost $199.99 PLUS TAX $20.00 for a GRAND TOTAL of 219.99. (#2118150) . Now, we have shopped at Tractor Supply for years. So has my dad, brother, other family members, friends and so forth. I think this was just tacky never to have mentioned item not available at the sale price. But you can get another model at a much higher cost…Not just tacky – it’s just plain wrong to conduct business and treat customers (especially dedicated long time customers this way. I’d be ashamed.


josh March 8, 2014 at 10:31 am

I used to work at store 768 in Benton Arkansas I loved mu job and the people there but a mu ASM single me out the home time there being rude and harassing behavior when my store manger got there it was brought to he by A team lead and other people that she was doing this to me then I told her this too and she did nothing and know one fills comfortable working with her at all they all fill they may get fired plus me never geting trained on my job did not help no came and trained me or sent me some were when you are a recceing manger that don’t do you no good at all and I wish some one wood at least wood look in to this because it’s your company is based upon GURA and I was fired but I am not mad she mad me so feel so Uncomfortable to work around and no one else really did you do got a good there I think some one should look in to that they she treats her employees I promise if they were not scared to get fired they wood say something


josh March 8, 2014 at 10:33 am

Sorry for the miss spell not good a texting I think some should know though


Henry Webb March 6, 2014 at 12:05 pm

I’m writing this as a very concerned and frustrated shopper and friend of the local tractor supply family. I shop the Dothan Alabama store and in the past two years, I have seen a complete turn over in every position within the store. Understanding in retail that this is a common occurrence do to transfers, unhappy employees, folks that just can’t cut the work force requirements and so on. I truly believe this store has a completely different problem. Because I am a regular customer I regularly chat with the employees past and present some tell me some of what’s going on. Out of respect no names have ever been discussed but positions have. In a two year period as I stated from the manager position to the lowest employee, everyone has quit! From what I gather this is because for what the demand of work to the pay earned and the way employees are treated from the higher ups, Tractor Supply (Dothan) is considered the worse place to work in this area. In a recent severe weather situation employees were directed to come to work despite state and county road closures because of icy roads and the county declared it was to dangerous to travel the roads yet Tractor Supply made it mandatory for it’s employees to come to work and one individual was involved in an accident of which she was severely injured and out of work for a long period of time. Again, at whatever cost to make management look good almost resulted in the death of this individual! My information has been supplied by several folks, most no longer work at the store but keep in touch with what was and will continue to be close friends. I know it sounds like an employee doesn’t feel he or she was treated fair but let me assure you I don’t work there never did or never will. Some of my personal experiences are costumer service is next to none. I ask an employee one day why it was so hard to get help and was told they were assigned to clean because some upper management was coming for a visit and they really are so undermanned that the customer isn’t the priority. Other times I’ve been in the store where a cashier and one other employee is working trying to take care of several customers at once, very frustrating. Even the simple phone call being put on hold for long periods of time because only one or two employees working and talking to a very inexperienced worker can make you take you business elsewhere. Many times I have gone to Mariana Florida just to get better assistance.
Recently I spoke to a friend who had stopped by the store (in Dothan) and saw every person working that day very busy cleaning and what appeared to be doing busy work. They were told that they were preparing for a visit from someone big. Come to find out some of the folks had put in a 10 to 14 hour day preparing for this visit. Not sure why the store would be in such bad shape that would require every employee to be there to get the store ready for a visit from higher ups, what about ready for the customers?
I am friends with several of the employees who quit. This is not only at this store but throughout the district that this specific person is in charge of. One manager quit and took a much less paying job just to get away from this environment, an assistant manager quit after working many years for the company that was told they were not good enough to be manager but was in charge of and ran the store for many months after the manager quit, again because of the poor work environment. It sounds like the real problem is the district supervisor. Depending on her mood or if she just came from some pep talk meeting life at the store for all employees could be pure hell. I hate to see folks so unhappy, disappointed and frustrated about the way they are treated at work so someone in a higher position can look good at the expense of the employees under them. I really believe this should be looked into and find out the history of some very good employees walking away from a job that possible could have been their big dream. Just found out that the receiver just turned in her two week notice for reasons I guess she only knows. She was such an inspiration to the store. Another great lose!
I have read that Tractor Supply in other areas is a great outfit to work for but I guess it just depend if you have someone in charge that will do anything at any cost to look good!
Sir, I know this is probably something that will be discarded as just another unhappy person but I really feel that a lot of talented, rising stars, and just plan loyal employees have been lost at the expense of some power hungry person whose only concern are those of his/her career and how far he/she can get as fast as he/she can and just really doesn’t care about how many folks he/she walks all over and ruins there opportunity to achieve a piece of satisfaction knowing they worked for a company that not only cared about them and their future which I think Tractor Supply truly does. I served 26 years in the Navy and have seen many good and bad times. Seeing such poor management at your Store level should be a disgrace to the entire company. Reading these inputs tells me that more of these need to be posted at a local level so people who shop there know that the money they spend there lines pockets of money hungry people that really don’t care about the customer or their employees. Hope this one hits home and for the future of that next rising star, a place worth working and making a career.


Gayle March 5, 2014 at 1:51 pm

I shop @ two TSC stores. One in Hebron, OH is great. The one in Pickerington, OH not so great. The one in Pickerington is on my way from work.
I have stopped for 3 weeks @ the Pickerington store to buy bedding for the horse stalls and is being told they don’t have any and get from supplier. Funny though how last week after the manager told me that – he said wait they had a skid out in the yard they were going to use for the chicks and ducks and would sell me 3 bags of that.
I went to the Hebron store last week and they had plenty of shavings. I asked if they were having difficulty getting from the supplier and they said no. Not sure how one store can get and the other can’t. The manager I had @ the Pickerington store last night was just not so nice about it.
It seems that this time of year when sawdust is hard to get, TSC would stay completely stocked on shavings.


Lisa February 17, 2014 at 11:43 am

Anyone in need of Bifocal Safety Glasses????? Request them from your local TSC, they need more request, so they can carry them…


Nick February 9, 2014 at 3:21 pm

TSC just opened a store in Brevard NC. I’ve always wanted a TSC here but now that it’s here I don’t think I’ll go back. Before Christmas I ordered 2 gun safes. Waited patiently until mid January to get them. When TSC loaded the first one into my Ford Expedition not only did they load it face down, meaning the controls and locking hub were toward the floor, but they toer off half of the pallet it was loaded on and screwed to. Unloading without the pallet attached was 5 times more difficult than loading with it intact. That is why they put them there. There is no place to get a hold on these big heavy things without one. We actually had to pull it out with a lawn tractor to get enough out of the truck to get a grip on. When we got it out the place where the locking hub was pressed into the floor left an indentation and messed up the carpet with a king of friction burn. When we got it unloaded there was some paint missing on the top.

The unloading was such a fiasco that I decided I didn’t want the second safe. I called to cancel the second safe and get my money refunded. I also mentioned the loading job and that the safe was missing some paint. The person I spoke with told me that they would give me a %10 discount because of the paint. For some reason, for my own protection, they couldn’t give a refund over the phone, somebody had to come in with a receipt and the credit card. I guess they are protecting me for some crook trying to put money back on my card. So, my son takes in the card and receipt and was told that the manager had to do it and he wasn’t in. The next day I went in. The store looked deserted. There were no employees visible anywhere as I stood at the service desk. There was a cashier coming in from the parking lot with a mouth full of candy and I had him call somebody. Keith shows up from in back and I told him why I was there. He said he told my son, yesterday, that the manager had to be there to do it.I told him I couldn’t believe that a manager had to be there. I also told him that somebody had told me they gave me a 10% discount on the safe I had but no discount ever showed up anywhere. Was that just a lie to put me off?? Anyway I repeated that they had over $700.00 of my money, I was told I had to come to the store to get it done and now, even though I’d been there TWICE, nobody could give me a refund. Keith barks back “I’m not going to stand here and get yelled at! I told you that you would have to come back tomorrow when the manager is here.” First, I wasn’t yelling. I was pretty perturbed that there was nobody there that had the authority to give me an IN PERSON refund after coming in, as instructed, twice.

So my experience with TSC, who has had over $700.00 of my money for nearly a month, who told me they gave me a 10% discount for damage to the safe but didn’t give me a refund at all, who could not give a refund over the phone because I had to bring the receipt, who couldn’t give me a refund IN PERSON after making 2 trips, who have been anything but helpful, who have damaged my vehicle and made unloading the safe much harder by being careless and who have told me “they aren’t gonna stand here and get yelled at” (when I wasn’t yelling), has been anything but pleasant and productive. It seems nobody there knows anything about customer service. These people want customers to come to their store and spend money yet they act this way. This is a small town and word travels fast. If they want anybody beyond their own relatives to shop there they need a good house cleaning and to be restaffed with trained people. It just seems like nobody there gives a hoot about doing their jobs.


Brian chandler February 6, 2014 at 7:36 am

The tractor supply in Hattiesburg,Mississippi has a problem with some of their employee’s being very rude and unhelpful. After talking to some other people, I find that this is an issue that is not uncommon at the store. After addressing my issue with the manager,she acted as if I must be crazy. She said she would address the issue but I really do not think she did.


joseph February 3, 2014 at 1:29 pm

Tractor Supply is suffering from an obvious cultural problem. It has to change at the top first. I’ll bet you their senior leaders are arrogant and dismissive of their own emplyees, and it radiates out from there. Amazon customer service can teach TSC how to talk to people.

When the national customer service is snotty, can you imagine the customer service at the retail level?


chelsey January 18, 2014 at 4:22 am

Listen, I’ve read all your comments and most of them I understand and agree with but like someone said before me, you need to understand that we are a retail association and are often short staffed. That does not constitute rudeness or an inability to do their job. That is a single store unit that needs some series management improvements. Let me assure u that some of us take things seriously and although we are human and make mistake, we are professionals in my location and are very lenient with returns, complaints, etc. I agree that when u are at work, u need to accommodate multiple situations, that is OUR JOB. I don’t know all of these situations but often times people come in with less of a complain an
more of a harassing name calling an individual that has nothing to do with the problem
at hand. Yes, these people should not be disrespectful to you, but please consider the way u talk with them. Everyone’s different and sometimes (actually a lot), these people are trying to
follow the rules and don’t do well with disrespectful people. I apologize for all the complaints and I can’t speak for everyone else in the stores around the country but I’m in Maine. Here we go out of our way to accommodate our customers. If course there are those who are very rude to us and attack us without reason. Bottom line, please just respect us as people and we should respect you. Attitude only hurts the situation. Thank you and again I apologize for the disgraceful employees around the country


Kevin and Liz Moore January 7, 2014 at 11:07 am

Not happy with Tractor Supply Co. We are still waiting for a part to our spreader. It has been over three months. We wanted to get the spreader up and running before the winter weather hit. Well, it has hit and hit hard! Still no spreader! We rely on the spreader to help keep our roads navigable through the use of speading sand. Our business relies on clients having accessibility to the property! Shame on you Tractor Supply! Horrible customer service!!


LOU NCALDERONE December 30, 2013 at 6:35 pm



John McBryde December 13, 2013 at 6:37 pm

I have been a huge fan of Tractor Supply now for many years and have spent a small fortune on products ranging from work boots and pants, dog food, deer hunting paraphernalia, lawn and gardening equipment, and many many other things. The customer service at the Knightdale, NC store has always been great. I stop by there every chance I get even if I don’t “need” anything.

I was in need of a gun safe and saw that Tractor Supply had the one I wanted on sale for the Holidays. So I purchased it without hesitation because of the customer service I received at my local store, I thought I would get the same with the online department. Boy was I wrong! My gun safe was delivered today and had serious damage to the front of the safe. There was a huge dent on the top front and also some scratches on the door. Of course while the freight carrier delivery guy was still there, I attempted to contact customer service but after waiting on the phone for 30 minutes (while the delivery guy is standing there), I finally just told him to load it back up and take it back.

After he left, I called TS back and left a message for them to call me back. That was at 4:30 pm. I haven’t heard anything out of Customer service, and its 6:30. I called again and have now been on hold for 35 minutes and 46 seconds and counting. It seems that you would have more customer service representatives to assist customers with wait times this long. Especially after researching the company and finding out that TS is a $2 billion a year earner… Very disappointed in customer service and am having second thoughts about taking my business here in the future… and I haven’t even began the process to get a new safe yet… and my current phone call is sitting at 40 minutes and 26 seconds….


Local customer November 20, 2013 at 1:35 pm

Im a customer of your Grand River ave store in Lansing, Michigan and there are currently dog training classes being taught there on monday evenings and several people of that organization have been taking merchandise without paying. If you check your inventory for dog food and dog supplies you will find that they do not pay for the stuff they take. The organization is Grand Ledge dog training or Great lakes assistance dogs.


Rosalie Pelletier November 14, 2013 at 6:21 am

To James R Wright
I am a customer of your Tractor Supply in Taunton Mass 02780. I love your products but the service of your employers in Management are ruining your business. I spent 1000.00 dollars on a two stage snowblower when I got it home I hired someone to attach it to my ride on only there were parts missing. I went back to the store to get the part however they did not have it. Here is where the problem comes in ,they claim they tried to get the part for me, I waited for a return call that I never received ,I left my manual and the right side part with the management ,asked them not to loose then however they can not find them. I took it upon myself to get the part and I managed to get it in one day the are mailing it too me , but now I will have the left side but not the right side since your management has lost it. I am paying to install and I am doing the work your staff is being paid to do. I believe these people do not care about your business. I am not sure I will ever do business at your store again because of management and I delt with a few of them . They should be fired and you should rehire people who care about their jobs and your bottom line there are lots of BETER qualified choices since this is an employers market with so many people out of work. I love your products. Thank you.

Rosalie Pelletier
X Dartmouth street
Taunton Mass 02780
Cell phone 508-967-XXXX


Debra Melville November 12, 2013 at 6:20 pm

Bought 1 bag of 60 lb mortar mix (4737667), sign said $2.00. Also got 6 bags of concrete mix 60lb quikrete (4737633), sign said $1.50. These where sitting outside, where on clearance. When at check out it rang up different price, informed the clerk
this was not right price. She called someone to check price, the person did not go outside to look at price but told her it was 2.35 for mortar and 2.99 for quikrete.
I ask for someone to go outside and check price but husband just said pay
for it. So we did. I’m upset that they would not go look for the price. I understood that the store was real busy, but I think they should either put the price in the register
right or they should go look as was asked. Bought 1 bag of 60 lb mortar mix
(4737667) was charged $2.35. Also 6 bags of concrete mix 60lb quikrete (4737633) was charged $2.99 per bag. So instead of the $11.00 plus tax, we paid 20.71 including tax.


Bob Henson November 12, 2013 at 11:57 am

We need a Tractor Supply in Pearland, Texas!! If you feel the same, I might have what you need. I happen to have a great location for a store here. Pearland is booming!! Love your stores. Bob


Brenda Jacks November 10, 2013 at 11:42 am

Dear Sirs:
I read all the complaints about service and etc. I have never had anything but polite courteous people help me at TS and they always look forward for me to bring my dog TJay in and when I don’t they ask about him. There service is impeccable and they go up and beyond to help me with what ever I need.
My problem has nothing to do with the personnel or your products. I find them the best ever and we spend quite a lot with you.

I have gone out to eat at a new restaurant in Crowley, La as usual our next stop was Tractor Supply, we love browsing and we had items to pick up. Unfortunately I got sick, I went to the ladies bathroom, I was throwing up and had upset stomach. All of a sudden I was left in a pitch black bathroom. I did not know if someone had come in and cut off the lights and I was about to be attacked, I am 67, scared me. I got up enough courage to find my way out and to the bathroom entrance. Needless to say I went to the front counter. They said corporate has the bathrooms on a timer for the lights. I feel after my experience that is not a good policy. I had to go outside and throw up. The whole thing was frighting, in my mind it was someone waiting for me to attack me. Please rethink this policy. Too many things bad things happening in this world and this could have been one in my opinion as I did not know about the store policy, there are no signs posted either. Thank you for your consideration in this matter. I hope you change this so the ladies lights remain on in the bathrooms.

Brenda Jacks


chris November 9, 2013 at 9:44 am

yes my dad bought a pair of boots that was the wrong size i tried them on to see if they would fit but dident i tried to return them and they told i have wore them my dad just bought them 4 hours from me tryen to return them so i have no boots and my dad is out 169 dollars idk what to do now and they was very rude and disrespectful it happend in nicholasville ky 40356


s beckman November 8, 2013 at 8:25 am

I noticed there is a employee who works for tsc in fbg, tx very nice, but has always been told wouldnt get full time, if this is family friendly then whats the problem


Nancy November 6, 2013 at 1:06 pm

Is anyone out there who participated in the DuMORChampions Club having difficulty trying to receive their gift card from Tractor Supply?
I keep getting the run around, and the operators I speak with (Christina) say they will call me back, and I don’t get a return call???
Why run a promotion if your NOT going to honor your agreement?


Jesse October 17, 2013 at 9:00 am

Hi Samantha,

TS does have an store return policy where you can return the item you purchased for a full refund up to 30 days, after that the manufacture’s warranty kicks in and you contact them directly. I am a PT TS employee (3 years now). I’m not defending the poor treatment many here have spoken of, and no, I’m not from any of the stores mentioned above. I have a regular FT job, but love working at TS. I love the puppies that come in, our customers, and my co-workers. That said, I can tell you that we are always short handed and work like dogs. Usually we have 3 people covering the store. If one is on the register and the other is filling shelves with feed, doing load outs for customers, etc., then that leaves one to help every single person in the store. A customer interested in a pellet stove will pull that 3rd person off the floor for an hour. The cashier has to answer the phone which usually entails looking up items, checking for availability, holding items (and all this while not leaving the register), in addition to directing everyone who walks thru the door, and ringing up mile long lines of customers who ALL have items without prices, items that come up the wrong price, items they can’t fine and on and on it goes. I have never had any complaints from customers and I sincerely love helping them, but sometimes it is so overwhelming/demanding and you don’t know which end is up. To top it off, we’re paid close to minimum wage. Corporate TS demands excellence but gives nothing in return. Even the DM’s constantly critisize store personal. Praise and appreciation does NOT happen. Our DM has never even introduced himself to me. But, you get what you pay for and TS is sorely lacking in the management dept.


Mia Cox October 10, 2013 at 9:44 pm

A TSC employee left my husband a nasty phone message on October 9th, we were able to pick them up the 10th and my husband talked to the manager who defended his employee’s nasty message. Basically he was cold and said he didn’t believe my husband’s “story” about his mother’s death. Wow what a way to treat customers. We will never go back!


Mia Cox October 10, 2013 at 9:36 pm

My husband and I have spent almost $2,000 at the TSC store in Greencastle, IN this year. We purchased pellets for our Pellet Stove in September and were required by TSC to have the picked up by October 1st. We did the best we could to pick them up on time, but our friends truck was in the shop and we do not have a truck big enough to haul 4- ton of pellets. To top it off, my husbands mother passed away and her showing and funeral were the last week of September. A TSC employee called my husband on


Frank Srednicki October 9, 2013 at 1:19 pm

Today I went to the store in Vass, NC. I intended to buy a new trailer. I went inside to inquire about the purchase and was told to go to the “customer service” desk. There was another person being helped ahead of me, so I sat on a stack of feed in front of the desk. After sitting for at least 10 minutes, another person came up to the desk. The “customer service” person started interacting with him. I said excuse me, but I had been waiting for awhile, and she smiled, ignored me completely, and helped the third person. If this is customer service, maybe that definition should be changed in entirety. I asked for the manager and was told she was off today. I tried to call the “customer service” line and listened to bad elevator music for way too long.

This is completely inappropriate behavior for any one working in any store.

I not only will not be buying a trailer there (well over $1000, I will never darken the door of another Tractor Supply store again.

Frank Srednicki


Myrna Brown October 3, 2013 at 1:08 pm

I was at the Dothan alabama store and had to get horse feed.A young man named Cody [james] I asked for his last name to be able to give this review. He was the most professional, hardworking young man. he said” I’ll put it in your vehicle” so he goes up front,while I pay. in the meantime 2 ladies snatched him over to the stall mat’s,so Bless his heart he’s just a wrestling those stall mats and loading them, all the while he was smiling and professional.I laughed to myself ,because it was sooo darn cute,and sweet ,how hard he worked, with such a Excellent attitude, I just had to send praise about this kid. Im old enough to be his mother.I’d be proud to have a son like that, and the store is Blessed to have him there. thankyou. KUDO’S to cody, Great JOB Young man.


Tom Walton September 12, 2013 at 1:09 pm

The manager at your Dalton Ga. store….Al, I think. the rudest person I have ever had to deal with in my life. I will never do business with Tractor Supply again!


James Acord August 20, 2013 at 7:33 pm

I called today to inquire about a part for a mower purchased from your company. I work hard and try to buy locally and support our community. I often shop in your Follansbee, WV location and have purchased all my equipment there. However, it is always difficult to receive assistance in timely manner. Often there is no attendant up front and if you need assistance you must hunt for an associate. I’m really disappointed that we cannot do business together!! I have spent thousands on the products you provide and used to recommend you to friends and neighbors. I also have a small farm in Tennessee where I will let friends and neighbors aware of your unprofessionalism.I never use a computer often, but this promted my attention and would welcome a response via e-mail. Disappointed and X-Patron Jim


Cheryl Z August 13, 2013 at 2:29 pm

this is the message I sent to Behrens….
My name is Cheryl Zornes and I had just left a message with your Mary Jo at 507-454-4664 in regards to this Behrens utility pan 3 gal. capacity that I had purchased from the Maysville, Ky Tractor Supply store on Saturaday Aug. 10th,2013. I took said pan out and rinsed it out and filled it with fresh water for my pets to drink out of while they were outside with us, and within 30 to 45 minutes after drinking out of this pan they all THREE started to have violent seizures and had to be rushed to the emergency vet’s in Wilder, Ky. Of the three my little Cairn Terrier is better and was able to come home the next day after IV and monitoring him through the night, but, my husky mix and his daughter are still hospitalized and may not make it through this. I believe that my Male (Bandit) is now blind due to the seizures and high temps from the seizures and can only hold his head up, still unable to get up and walk or stand, and my Girl (Snoopette) is about the same as Bandit, but, I believe she can see. They both can hold their heads up to look around but are no where near healthy….After several people walking my property finding nothing and a couple of days to re-step everything that could have been the problem, Your pan was the only common thing that all three babies had been in contact with outside. And with in 30 to 45 minutes of drinking out of it were violently ill. Now, Dr. Biddle has send off blood work from both ill pets to see what might have been the problem and we hope to get test back on 8-15 or 8-16 as to what it might have been the toxin that they have come into contact with. I do not use anything toxic close to any of my animals. I am not blaming your product at this time but I would like you to pull it from all the shelves until test results come back to make sure this does not happen to anyone else’s beloved pets. These dogs are my family and are better behaved than most peoples kids. We are already into the vet bills for well over $2,000 and may still have to have them put down due to the extent of the toxin coating these said pans.
Please feel free to contact me about this matter.
Thank You

Cheryl and Ernest Zornes cell 606-217-XXXX
Foster, Ky 41043


Sheryl Rogers July 17, 2013 at 2:02 pm

My husband purchased a cub cadet lawn mower on 3 14 2013. We bought it at maimia, okla didnt have it 2 hrs and it broke down. Called tsc spoke with management and was informed it was are problem. Now after paying 2500 dollarsit going to cost another 200 to get it fixed. We did buy all are feed and fencing supplies there and clothes never again will we step foot in one of your stores. We also found out after speaking to cub cadet tsc sold us a used mower. That bad business


Lee Ruhl July 11, 2013 at 11:49 pm

To Whom It May Concern, On Tueday July 9, 2013 at approx. 10 am; my plans were to shop at the Jackson ,Ca. store, as I was finishing up fencing 15 acres of my 40 acres located in Mokelumne Hill ,Ca. I found 5 stock gates in the outside yard, and proceeded to purchase these gates; when I was told by the cashier; “Those gates are sold; 3 of them”, I asked; “whyi weren’t there sold signs on these gates?”. The cashier was rude, and could care less about me purchasing the gates, and did not offer to help me at all. First of all, you all lost a sale that day of approx $1,500.00 , as my plan was to purchase more than the stock gates. I have 30 more acres to fence ; however, Lowe’s in Jackson was more than willing to assist me ;and gave me 10% off my purchase for that day. I am sure that you all do not want this kind of image for the new Jackson store. ??

Lee Ruhl
home phone; 209 286-1187
cell phone 209 304-1401


Chris Joy June 13, 2013 at 9:24 am

New Port Richey, Florida on Rt.54


Chris Joy June 13, 2013 at 9:23 am

I went to the tractor store on monday 6/9/13 to purchase a 10′x10′ $69.99 canopy that was on sale, the manager named “Jim” informed me that they were out of stock and wouldn’t be getting anymore in, but I could buy the floor model at the same price.
I asked for a discount because it was missing the box, ect. Jim declined any type of incentive to purchase it, feeling a take it or leave it attitude, I left the store with no intention of returning!
Wednesday morning I called again to see if it was still available (floor model) to purchase for a friend who works in the hot sun all day at his home repairing auto’s without shade. The clerk who answered the phone named “Marilyn” told me the item was still available for sale and could hold it for me. I go in an hour later and they are packing it up for me, wrong! Jim informed me they were holding it for another customer and they wouldn’t sell it to me, and ” you should have bought it, the other day!” with the same cold and haha attitude he had shown me before. I think this guy needs to learn a few skills in customer service and how he is working as a manager to make sales, not piss of the customers with his demeaning and non-caring attitude. So my friend and neighbor are not going back for good this time. Ha Ha Jim!


krista May 17, 2013 at 1:16 pm

Today 5-17-2013 me and my family was in tractor supply store located in muskogee Oklahoma approx 12:00. We never complain about anything, but the service was awful! There were employees (two ladies) were loudly arguing, we stood at the register a long time before anyone would wait on us, and once this not so friendly lady got to the registers, she refused to out our tax id number un because “it would take too long”. We will never do business there again. Your prompt attention on this matter is needed. Thank you!


Samantha Watts May 14, 2013 at 5:41 pm

I purchased an air compressor at Tractor Supply in Louisa, Ky. Store number is 1337. I purchased it on Febuary 9, 2013. I have used it a total of three times on the third time. The air compressor wouldnt work. I took the air compressor back to try to exchange it. I didn’t ask for my money back I only asked for an exchange. I was told you can’t exchange we have a 30 day in store policy and I was like there is nothing on my receipt about a 30 in store policy and I was told oh, its on our counters. So now im stuck with a $400 dollar air compressor that doesn’t work and has hardly been used.


Leave a Comment

Want to make sure Tractor Supply sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: