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Starbucks Corporate Office

Starbucks Corporate Office Address

Starbucks Corporation
2401 Utah Ave S
Seattle, WA 98134

Contact Starbucks

Phone Number: (206) 447-1575
Fax Number: (206) 682-7570
Website: http://www.Starbucks.com
Email: Email Starbucks

Executives

CEO: Howard D. Schultz
CFO: Troy Alstead
COO: Arthur I. Rubinfeld

Starbucks History

The first Starbucks coffee shop was opened in Seattle, WA in 1971 by Jerry Baldwin, Gordon Bowker and Zev Siegl.

In 1988, current CEO Howard Schultz bought the small chain and expanded it quickly.

By 1992, there were 165 locations.  The company went public the same year.

In 1996, the first non-US store was opened in Tokyo.  A UK location was opened in 1998.

In 2003, Starbucks acquired Seattle’s Best Coffee, which brought the total number of locations to over 6400.

There are currently nearly 20,000 locations in 61 countries worldwide.  Starbucks is the largest coffeehouse in the world.

 

{ 128 comments… read them below or add one }

Dorina Wiendl August 22, 2014 at 3:10 am

I will never buy Starbucks coffee again. The way they treat their workers is awful, my daughter worked for them for 2 years and then was denied unemployment compensation because of lies told to the unemployment agency. We are appealing the decision. Don’t apply for a job with Starbucks if you have a disability because they will advertise it to the world and it’s supposed to be private/confidential. Along with that they sent W2s out that had errors in them. Just try and get a corrected one. Good luck with that. Their HR and local management do not support the workers and exploit them.

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dee August 11, 2014 at 6:20 pm

I filed a complaint and was BANNED from Starbucks—OMG—-I am doing everything I can think of to make sure they are legally held accountable for this embarrassment –I guess Corporate is not interested in stores that overcharge and how certain employee’s pet dogs from the drive thru and let them eat whip over the counter, then handle food to the customer—DISGUSTING —This is a HUGE sanitary and Customer Service issue with this one certain store–its in Roseville Calif, on Riverside and Cirby…

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Mary Hamilton August 11, 2014 at 3:15 pm

I have been researching and have found out starbucks is supporting muslims and palestinians against Israel! I will let as many Christians know as I can! Will see your sales decline!

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Pati Sexauer August 8, 2014 at 1:34 am

I will never purchase starbucks products again. I am appalled at your promotion of the sodomite agenda for pro-sodomite unions. You think you are hip. You have moved yourself in the wrong direction with your stupid PR campaign. Good bye and good riddance.

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Pami July 27, 2014 at 4:28 am

My Book just got Published and I would like to be able to sell it in all of Starbucks coffee shops. Name of book, Counting Smiley Faces by Pami L. Wahl you can order it from the publishing company bookstore section Trafford.com and also its on Amazon.com
Hope to see it in all Starbucks soon. Need others to ask them to carry it Also.

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Dana Michelle Scruggs July 17, 2014 at 5:11 pm

Several weeks ago, you said you were going to send me a gift card. It never came, and the music is still too loud here!

Dana M. Scruggs
XXX Avian Drive, #X
Vallejo, CA 94591

scruggsdaXXXX@yahoo.com

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carol ortiz July 17, 2014 at 1:52 am

I love starbucks so much, coffee is amazing and the people are great!! Starbucks coffee has actually inspired me to open my own coffee shop! I wish one day i can actually own a starbucks and manage it myself, i love coffee and it would be amazing if someday i get to own my very own! I always come out happy from starbucks. Thank you so much for such great coffee!!

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sandy July 12, 2014 at 3:21 pm

Hello, I worked on the RT 7 (main st) store in Norwalk, Conn. I was hired as a shift. When I got my first check the hourly rate was wrong. Del said he fixed it. After 6 checks it still was not right. I asked Del when will it be corrected? Del’s response was” Is it that important ?? Its only like $200.00″. I was floored by his answer. Del from day one.( April 2014) Del was not nice. I was training to be a Shift supervisor. I came from 29 years of food experience. Most of my training was done by Barista’s or other Shifts. Not by Del. When I asked Del a question he would answer ” I AM NOT TELLING YOU AGAIN”. He never told me at all. Some things I had to ask him. One day Del wanted me to train on the computer. ( lap top) he took it home. Del did whatever he could do not to let me succeed. The last day I was their 7/11/14. A Barista named Andreea. I was on store support said ” You need 2 garbage bags in there”.” I said there is , one bag fell in.” I was making coffee. Andreea said again. ” You need to do that now!!” Then Del said. “DO YOUR JOB”.Everyone heard it. Customers and Employees This was my everyday experience from day one. Del is not management material. Managers need to act professional. Not pick there favorites,back stab or make make remarks like the above in front of customers and employees and not at all. Thank you Sandy Incerto

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MOE July 10, 2014 at 3:56 pm

Today is July 10, 2014, at approximately 5 till 8:00am. I entered the Starbucks located at 3450 Wilshire Blvd, Los Angeles, CA 90010. I went in to get my usually medium coffee. I was waited on by a barista by the name of “Cassie” or that is the name that was embroidered on her apron. Well as I paid and was leaving the count after ordering and paying. I notice a banana smashed on the floor. So I notified Cassie, twice. She said I heard you. As I went to put creamer in my coffee I passed Sandy (another Barista). I told her I don’t know who dropped the banana. I heard Cassie say loudly, “I know if I went into someone’s office and I seen a smashed banana on the floor, I would pick it up and not just someone else to pick it up.) She has a very bad attitude. I was running late and that is her job to pick up spills. I feel this remark was uncalled for and very unprofessional. She ruined my day. I would like this letter put in her personal file and would like her fired or written up at least. I love Starbuck’s but people like this are Not a very positive image for your company. I do not want her to know my name due I frequently visit this Starbucks on a daily basis. I do not trust her with the handling of my food or drinks.

Thank you for your time,

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Christa napitupulu July 8, 2014 at 2:46 pm

I was previously terminated from Starbuck’s on 6/23/2014. After giving 6 1/2 dedicated years of my life I feel like I was not given the chance to correct a wrong I had made. I have had an impeccable track record with Starbucks until Lynn Goldstein had become my DM. She never liked me from the beginning and once she became my DM my job felt like it was on the line.When i got sick i would present her with a doctor’s note and use a sick day for it but she always made me take someone else’ s shift so I would never reallyhave a sick day. She did me wrong in so many ways!!!! Lynn does not display any dignity and respect which should be upheld by all partners.And no matter how hard I worked it was never good enough. I feel like she did everything in her power to find a way to terminate me.
I was given a store a year and half ago where I have turned it around in ways customers and partners were amazed. There is this one partner that I worked with at my previous store who was transferred because partners didn’t want to work with him. He was on his final write up and never let go twice. Many managers had put any overtime made whether it be 10
minutes or 2 on his next check so no one would get in trouble for overtime. I did not know this was wrong. Lynn would rip us a new one if anyone went into over time! Joshua (partner) had put in his 2 weeks notice after several altercations with partners including myself. He was very disrespectful and demeaning towards me and everyone else. He was a very depressed person. I spoke to my DM several times on this
matter and nothing was done. After putting in his 2 weeks notice after a sit down with a partner didn’t go his way he acted like nothing happened. Without approval he punched in early and punched out late milking the clock when work was done. Forgetting to punch in and out. I had a witness at time of conversation about this and he said he knew he shouldn’t have gone into overtime and to put his 30 min on his next check. This has been done by

many managers. Since he irrationally put in his 2 weeks he turns around and stabs me in the back and tells my DM I refuse to pay him overtime. This is not true. Josh was out to get everyone. After quitting he gives a 5 page typed letter to our DM about me. She investigates and gets statements from partners. All had nothing but good things to say about me but horrible things to say about josh. I apologized for my mess up but didn’t think it was wrong because the partner asked me to do this for him. Without a warning or a “Don’t do it again”. I am let go from a job that was my career! I worked so hard to get to where I was and starbucks was my future. I feel like I was wrongfully terminated and singled out by my DM. I think I was treated unfairly and would like to see something done about it! Managers like me don’t come along that often and I was giving you and Starbucks everything I had in me and in 2 minutes it was taken away. Lynn Goldsien said she would grant me my 3 weeks vacation which now is being taken from me. I didn’t paid my last paycheck on time.And now I am being denied unemployment for what they call “gross missconduct”.
DETERMINATION: The claimant was discharged by Starbuck’s Corporation on 6/25/2014 for a violation of company policy regarding the reporting of employee work hours. The claimants conduct was either deliberate and willful disregard of the standards of behavior which the employer has a right to expect or a series of repeated violations of employment rules proving a wanton disregard of his/her obligations to the employer. THIS IS FALSE! The partner, with a witness present asked me to fix his punches to reflect 40 hours and to put the extra 30 minutes on the following week. Our manager before did this for him and the one before that. Then he stabs me in the back stating I REFUSED to pay him???? This guy has done nothing but ruin partner morale, lie, act out in front of customers and display no respect for Starbuck’s or the mission statement that he should uphold! Now I’m fired for this???? After all of the time I have given for this company this is how I’m treated?! After over 6 years??!
I don’t deserve this after the many years I have given the company! All of this is wrong! I would like to hear back from you to see what can be done in this matter. I will fight for my dignity and my job!

Sincerely,
Christa Napitupulu
Previous Store Manager
Old Silo #9835
21014 Zion Rd
Gaithersburg, MD 20882
443-538-4213
OL

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Sondra July 12, 2014 at 2:28 pm

I went though hell with my manager in a Conn store . The same thing.

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Jennifer King July 23, 2014 at 11:19 pm

I too am going thru something very similar. I drive 40 to get to work right now and had found out there was a position open at the store closer to my house, (warner robins, Ga) I was told there was no space at this time andthat she(the mgr) would never accept my transfer due to a incident that happened with a previous mgr bc there are still baristas there from that time. I am a 7 year partner have been a shift supervisor for the last 5 and also have been thru pannels and interviews for an ASM position. Why is what happened in the past being held over my head everything was supposed to be discarded after the incident was resolved. The current mgr does not know me nor do I know her obviously partners are bad mouthing me thus keeping me from growing in the company. To be a mgr and make your decisions on based on other partner is not right. I am a very hard worker always have been. Starbucks as a company needs to take a closer look into what is really going on, there are so many bad things happening to such good hard working determined people. I have already taken steps to contact an attorney for discrimination and deficit of my character.

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Jlocale July 8, 2014 at 7:50 am

On June 30th I wrote the district manage and regional manager for Starbucks for the Charlotte region to register a complaint.

I have yet to have a courtesy reply or acknowledgement from either one regarding this.

I visit Starbucks 7 days a week…maybe that is too much to get any kind of customer service. Pretty poor for Starbucks.

J.

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Kathie Cashman July 7, 2014 at 2:21 pm

I have been drinking Starbucks Tazo iced tea for over 20 years–spent mega bucks at your stores–recommended your iced tea to everybody–and now cannot get the drink I love at Starbucks. Tazo tea has a very distinctive robust flavor that no competitor can equal. Why did you change to Teavana without giving customers a choice? Teavana tea is weak–does not have any flavor–and is watered down when ice is added. I finally realized this weekend that I have to buy Tazo and make it at home. I miss going to Starbucks and seeing the friendly employees, and I am so disappointed that you made this change without seeking any customer input. I hope you’ll reconsider and offer customers a choice so that I can return to Starbucks and get the drink I love. Thank you.

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Alex June 30, 2014 at 3:45 pm

Hello,

Unfortunately, I’m posting a complaint as I am disappointed with the level of customer service at you location on 695 Coleman Ave San Jose, CA 95110. My wife, daughter and I took a nice drive to this specific Starbucks as it offers the convenience of having a drive thru. Ordered 3 drinks, Tall Americano, Kids box of chocolate milk, and a Tall Caramel Frap, asked for extra caramel on top, bottom, and sides. Received the Americano and box of milk as requested, no problem, but as for the frap, any other location knows how to make this drink with a generous amount of caramel, which you could clearly see sticking to the sides of the cup whenever requested. I was handed a drink which what I thought was not enough Caramel. When I asked the clerk that I had asked for extra caramel and that I wanted my drink the way I requested it, I was given an (are you kidding me) face and she took the cup out of my hand in an unsatisfied manner. I did not think much of that, but then I was handed a cup which had 2 solid inches of caramel in the very bottom of the cup, topped with a layer of water(creamy clear liquid), then a layer of the same frap contents from the first cup. I held the drink and told the clerk that this was not acceptable. She sighed and took the drink back, At which point I asked for the money back for the Frap. She then (very bothered) asked for someone else’s help(I think it was a manager) to give me my funds back. Well, i thought the first clerk was rude, this second lady gave me an ever uglier look and never attempted to recover the level of customer service that was already at a disappointing level. I was given my funds back and she just stood there waiting for me to leave as if she had a line of cars waiting. I looked back and there was no one in line. Again, I must say this is disappointing as I have been a long time customer of many different Starbucks locations ad never had such an unpleasant experience. Fortunately, my daughter was in the car with me or I would not have handled it the way I did. I am still waiting for an apology.

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george albertella ph.d. June 20, 2014 at 10:41 am

I am surprised your company is not selling a famous drink from Spain and all over : CHOCOLATE CON CHURROS (chocolete w/churros() I will be a hit, mainly among Latinos and kids!!!!!

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sandy July 2, 2014 at 5:09 pm

Churros are disgusting!!

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Sondra July 2, 2014 at 6:07 pm

Churros are disgusting!! Not any kids i know. Churros are full of sugar and have 200 grams of fat!! I know Starbucks has cream, sugar, caramel, mocha and some food that not that great. Churros no!!!

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Margaret Yu June 7, 2014 at 3:54 am

hi, i bought 4 cups from your seattle 1st shop this afternoon. when i come back to vancouver ’s hotel, i found one of the cups is not perfect, that is a gift to my friend. i will return to hong kong this sunday. of course, i cannot come to seattle to change it, what would i do, i have a starbuck at my hotel ~ sheraton vancouver airport hotel, can i change there? please kindly email to me, it’s easier for me to check, thank you!!!

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Rita H May 30, 2014 at 4:18 pm

I am tired of having to ask the order takers to please not touch the rim of our coffee cups as the write the order down. they get nasty and when these same people make up our drinks after handling the dirty money THEY DO NOT WASH THEIR HANDS>

I enjoy Starbucks but do not like that they do not wash their hands. it becomes tiresome to have to ask PLEASE wash your hands before handling my drink after you have just handled money. Starbucks please train your servers about cleanliness. Tired of the rolling of the eyes and curt whispers to their fellow workers. Thanks so much

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Alex July 9, 2014 at 8:35 pm

They’re not going to stop whatever they’re doing just to wash their hands in between each customer. OBVIOUSLY you have never worked in a restaurant or you would know that much worse things are touching your food (I’ve watched servers stick their fingers in sauces to see if they were hot enough, managers will feel your steak to make sure it’s cooked correctly, etc). So my advice to you, Rita, is that you get the f**k over it if you don’t like it, go through a Dunkin drive through and pretend that the same thing isn’t happening there as well.

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John Smith May 29, 2014 at 3:07 am

I find it odd that so many people on here complain about Starbucks and yet this isn’t a Starbucks website. Like anyone at corporate Starbucks actually looks to this site because it’s wonderful source of complaints. Truth of the matter is, no one really cares that you had a “bad” experience at a coffee shop. Seriously, no one does except you and you really are the only one. Just trying to find something random to complain about because it wasn’t perfect and now you want something free in return. Well let me let you all in on a little secret and it’s a Big Secret! Don’t buy $5 cups of coffee! Seriously, do you not realize what you spend for Coffee. It’s Coffee…. You don’t need it. You can’t survive off of it, yet you all complain like animals starving in a cage and the food is just out of reach. It’s called an addiction and yes Starbucks, just like all the other fast food establishments puts addictive chemicals on coffee beans and in their fake food. Have you ever wondered how Starbucks gets you to keep coming back for more and more and more? Why you randomly crave it? Remember, it’s just coffee and yet you are addicted to it. Oh not just coffee but Starbucks coffee because for some reason all the other coffees from all the other places just taste “weird”. Yeah probably none of you have ever thought that and will read this with all that lustful hate in your heart and turn a blind eye and go off and spend another $5+ for another Cup Of Coffee.
This is for the rest of you morons that expect 5 Star Service from Starbucks. Forget it. It’s not going to happen, it never will happen and I will tell you why. Starbucks starting pay is about on average $0.25 more than Minimum Wage. If you worked at a job and got paid $7.45 an hour, and imagine someone like you walking in and being a complete @ss hole to you, OH! And Remember! You only make $7.45 and hour! Would you give a sh*t about that person complaining? Probably not… and they don’t give a sh*t about you or your problems. Come down off your high horse because you are Not that important and you are Not that busy and you are NOT in that big of a rush. I’ll tell you what, if you think you are all of those, then don’t go to Starbucks. Go Super Size your bullsh*t attitude and crummy personality somewhere else. Hey, the truth hurts but what can you do? Money can fix and solve a lot of things. If you break your arm, get sick, even laser hair removal. But there is one thing money can’t fix no matter how much money you throw at it. You can’t fix stupid. No matter How MUCH $$$ you have, you can’t fix stupid. Hey, hey now… don’t be mad and upset, look on the bright side, at least you’re not alone!

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Dave Purdy June 15, 2014 at 4:45 pm

Do you feel better now John? If that’s even your name! For your information, this website is reviewed by Starbucks personnel and upper management.
They do read the comments and yes they may laugh at some of the stories but rest assured this forum acts as a conduit to understanding store issues and areas requiring attention and improvement.
Have a nice day and thank you for coming to Starbucks!

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AnonymousGirl August 8, 2014 at 12:49 am

John, you sound bitter and jealous that you can’t afford a $5 espresso beverage. Really, have you not noticed it’s a consumer-oriented world and people spend their money on all kinds of things? Stop worry about anyone’s wallet other than your own. You also sound like you think no one making a low income has pride in their work. And if you owned a biz, you’d be fine with customers getting crappy service – did you forget that what people say about your biz when they walk out of the store’s front door IS important?

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dee August 11, 2014 at 6:30 pm

Dude–go on some meds!!!!!

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gary painterrt May 9, 2014 at 1:09 pm

for some reason, starbucks at dalton ga bypass neither has posted or would discuss secure connecions or access to wifi. sercvice otherwise quite good.

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lynnette April 25, 2014 at 12:18 pm

Can anyone explain to me with any trace of logic, why;
1. Starbucks does not put soy milk in a pitcher on the condiments counter?
2. Since Starbucks does not put soy milk in a pitcher on the condiments counter, and I have to ask for it EVERY day, why can’t I pour my own soy milk into my own tea?
3. According to the super smart, friendly (yes, sarcasm) baristas, if I pour it myself I will
contaminate the soy milk. How does this occur?
4. So according to the logic of Starbucks; people who consume dairy are more responsible and cleaner.
So you might be able to see my confusion. Obviously there is no actual logic in what the baristas say. It just makes them seem ignorant and rude to customers. Probably not a good thing to sustain your business in the long run.

And as long as I’m on the subject of non-dairy, almond milk is another alternative the whole country seems to have figured out. The whole country, with the exception of Starbucks corporate that is. This may seem like an incredibly snarky message (and it is) but this is after DAILY frustration, rudeness, and general ignorance.

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Joan April 30, 2014 at 3:39 pm

1. Soy costs more than milk. 60 cents more. So they have to charge every time someone orders soy.

2. It is a health code issue. They don’t know where your hands have been or what you have been doing. If you touch it or any thing from starbucks (cups, lids or the milk containers i.e the soy you love so much) it has to be thrown away and replaced with new product.

3. Please see number 2.

4. No idea what you are trying to say here.

They aren’t ignorant or rude to customers, they are just doing what their bosses tell them to do. Only following orders. They are only repeating what they hear from corporate. You are right it is a snarky message, you try working there.

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Sondra July 2, 2014 at 6:19 pm

The employees have had food safety training. I love going their. They have soy milk. By the way you wrote your comment. It seems to me you are not self sufficient. The only one thats frustrated , rude, and ignorant is you.I have been working in retail / food for a while. Where I have seen some of the RUDEST , DUMBEST people now more than ever. Look in the mirror!!!

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dee August 11, 2014 at 6:34 pm

People like you give “Good Customer Service” a BAD name–YOU ARE IT!!!

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Bobbi April 18, 2014 at 1:02 pm

There are so many negatives on here! I just have to say that I love our Starbucks! I live in Hillsboro, Oregon and at all locations that I have been to in our area the employees have been more than pleasant. All employees make a huge effort to call me by name. I absolutely love our Starbucks! Hopefully you see this comment in the midst of all the negative people.

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Dave Purdy May 25, 2014 at 11:15 am

Hey Bobbi
It’s nice to see a positive comment recognizing good service and employees that remember their respective customers! Your right with regard to this website/forum, it generally as a rule of thumb will have postings concentrating on store issues and problems.However it is important to always keep in mind that the service industry is a challenging one and is never perfect when dealing with people.
Like yourself i am always politely greeted at the store that i attend and i have never had an issue and they go out of their way to inform me about products and services.

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Cheryl Ruiz April 14, 2014 at 3:16 pm

TEAVANNA IS DISCUSTINGLY GROSS AND i WILL NOT DRINK IT! I don’t understand why Starbucks is all of a sudden making all of these changes but I can tell you that I will NOT be back the new green tea is awful and make me physically sick at my stomach and since I will not be purchasing my tea there anymore I will save 200.00 a month because I won’t eat the oatmeal for breakfast every day and I will no longer purchase coffee everyday either. I don’t know who make this change but they must not have any taste buds or is it that the nasty tevanna is cheaper for the company. I can tell you one thing I am not the only one who feels this way and sometimes changing to a cheaper product costs you big time in the long run. If you come to your senses and start sellint the Tazo again let me know and I will return as a customer but as of now my gold card is usless!!!

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Heidi Lane Montunnas April 10, 2014 at 11:10 am

Please tell me why a sweet squirrel is bring cruelly treated and trapped on roof by Starbucks corporate. They need to put a cover over the entry point instead of trapping and killing innocent animals. It isn’t like you don’t have the money to fix it! Call the location that is harming them too!
(614) 899-9339
533 S State St
Westerville, OH 43081

I want a phone call immediately to know this squirrel has been released and not killed and the problem is fixed humanely and the entry pint has been fixed. I don’t want to ever see this type of cruelty again. I have contacted PETA and I will contact the news too!!!! Set an example. Be the change you want yo see in the world.

Thank you, Heidi Lane Montunnas
614 507-XXXX

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renee guicho April 7, 2014 at 6:01 pm

open a starbucks in uvalde texas there is no good coffee there even though the town has less than 20,000 population it has nearly 1,000,000. visitors a year due to Garner State Park , Hunting and a booming oil and gas industry. 80,000 cars drive through this town a day according to texas dot and residence have no where to go to be social and entertain

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michael April 6, 2014 at 12:38 pm

I was wondering if you knew that George Lucas WAS a customer of starbucks in San Rafael California, 4th and A streets, I was too but haven’t been in that store for 2 years now, Lucas left for the same reason I did amongst many others, the homeless have taken over that store, im certain its suffered nominally since this takeover, the last time I was in
there, someone had spit..yes spit on the floor inside the store, Lucas was an everyday
customer at this location but no more, they smoke right outside the front door without any
employees telling them to abide by the sign RIGHT IN FRONT OF THEM.
they try to solicit money ( like i’d give a copper penny to a well abled young person ) im 55
just thought I would inform you what going on at this location, police out front shaking them down from time to time

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Doug B. June 24, 2014 at 5:55 pm

I’m sure if George Lucas had wanted to, he could have got some action by complaining to his wife, Mellody Hobson, who is on the Board of Directors of Starbucks. My two cents: I agree with “John Smith” , nobody from Starbucks (or any other company) reads comments on this website. Why would they – it’s an informational site (and not a good one at that) and not an official site for any company.

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ruth ebert April 5, 2014 at 2:19 pm

I am writing to discuss a problem I am having with the website and customer
service phone. After logging in, I try to view my card’s rewards to see the expiration of rewards and it will not open the page. It says I have free rewards, so today I told the barista I had a free drink reward on my card, but when I got my drink it charged my card. I am pretty disgusted with this frequent user loyalty program. I tried to call the customer service 18007827282 number twice today and it put me on hold both times and no one answered in 20 minutes each call. If I don’t get this resolved by MOnday, April 7, I will be quitting Starbucks. There are too many other good places in Boise to get coffee, i.e. Dutch Bros., Dawsons and they are cheaper.

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Linda Girardot April 4, 2014 at 11:40 am

ATTN CEO Howard D. Schultz:

I just read in the Chicago Tribune that Starbucks is “bringing back old favorites,” referring to the pumpkin, banana, and lemon breads. I’m sure I know why. The introduction of the whole “La Boulange” theme just does not translate here in the good old Midwest. If you polled 100 customers at the four Starbucks within 1.5 miles of my house, I’m guessing only about 2/100 (if that) would be able to tell you that the roots of this French theme are located in San Francisco, CA.
Folks in Chicago are not interested in eating tiny stale overpriced French themed pastries. Personally, I LOVE good baked goods, but that love does not extend to the “old favorites.” They weren’t that great either. I grew up in the city and was always fortunate enough to have a wonderful “old school” European bakery near my house. I visit Starbucks at least 5-7x/week, as do most of my friends. I NEVER purchase the pastries because they are all unappealing. I would buy a pastry with EVERY visit if they were tasty. Every tooth in my head is a sweet tooth.
Right now I am thinking of the incredible petit fours (wish I had a picture of them) that are made at a local bakery. I always order them for my family holiday parties. I forgot to get them once, and there was an uproar from both young and old alike. These are the types of pastries that need to be offered at the local Starbucks stores…visually appealing and bursting with flavor! Also, a great donut goes a long way as well. I bike ride with a large group on the weekends and we always stop for coffee. No one EVER buys a pastry. We always lament how we would enjoy a good donut, scone, etc., and frequently find ourselves discussing our favorites, none of which are sold at Starbucks.
I find it interesting that Starbucks is branching into the arena of alcoholic beverages. First and foremost, you should be walking over the competition in the breakfast department before turning to an entirely new area of business. Great businesses are built on the premise of doing one thing and doing it well. For as long as I have been visiting your stores (20+ yrs.), you have yet to even come close to that in the pastry department. Come to Chicago so you can test what sells.

Sincerely,

Linda Girardot

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ANONYM March 22, 2014 at 11:26 am

HI,
Iam customer at starbucks at STATE &WILLIAMS> CARSON CITY,NEVADA Its very disquisting,way like the shift manager treat one employee there!The gal,she is stranger,but US cityzen,and she is smarter than others.And shift manager,some MEGAN or I dont know her name she is totally rud,to not only to her,but to customers too!Its the shame!!!!How can be she a shift manager !!I wonder!I was for one coffe other day,and she did not have a customers,and she let me wait about 2 hours,because,she was important by other managers? Or what?Then,one guy came to her and ask her for some key,to do some job,because its was broke,and she was rud: She say,I dont know where are the KEYS? He say right! And he was pretty mad!I cant understood,how can a shift manager be so horrible rud,and she was thinking she is important more than others!I think,I will wrote that to HOWARD SCHULTZ also,that what kind of personal work there!!!!ITS A SHAME!!!! I think,she should find other job-but maybe this B****,is not capable for any,except of that what she doing!!!

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J.R. March 22, 2014 at 9:35 am

So you are going to start selling beer and wine. If I wanted a bar atmosphere, I would go to a damn bar. Also an increase of $.60 on a Grande Chi, That’s one hell of an increase. This is pure greed. You know it and your once loyal customer know it. You will find a big decrease in your sales. So between the ridiculous increase, and the decision to turn Starbucks into a bar, my trips to your establishment will be stopped. People want beer and wine, there are plenty of bars for this type of service. You have just ruined your company for me.

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Michael McGibboney March 15, 2014 at 2:28 pm

I went to a Starbucks Store # 10088 in McKinney, TX 75071 located on Virginia Parkway, between Stoneridge & Ridge Drives. I drove up to order a Venti Caramel Macchiato with two extra shots. Drove around the corner and I was the 4th car in line. It went pretty quickly, when got to the window & the window barista looked lost and confused. I try to give him my iPhone to scan purchase. I say in my truck waiting, just about 3-4 minutes went by, still no Venti Macchiato….. Mmmmm, I wondered! Then I tried to get the Window Reps attention for about 3 minutes more, ignoring me. yahoo! He finally looked backed at me again for the 4th time and I asked him “is there a problem”? He replied “there was a mix up in the drinks, he forgot you order and made the 2 orders after you first”! Was I pissed off! I tried to stay calm for a few minutes more waiting patiently. Then I notice all the other orders popping up on the counter in the window. I asked again “where’s my coffee drink”?
The window guy said it will be a few minutes more, he’s making it now. By that time I’m furious! I ask for the store Mgr. He said he’s not in! I then tell him that u should be refunded and my drink is free! He said we don’t do that anymore here! I said really now!!! Customer’s Satisfaction is no longer an issue. I see, I said. I gave him my phone waiting to refund me my money and without hesitation he grabbed my phone and credited my GOLD MEMBERSHIP ACCOUNT. I normally spend $50 to $100 per month at this store alone. Finally , the supervisor come and gives me a store managers business card and a free coffee coupon. I told the supervisor, I don’t want a coupon for free regular cup of coffee, I want the one I ordered. By that time my coffee still didn’t come and total time waiting was over 13 minutes. The supervisor told the barista to cancel the order. Right before I drove off my cup came up and it look very dirty, it seemed the barista over flowed the cup several times. I said is that my coffee and the window guy said yes but, you cancelled your order and you don’t get unless you repurchase it again. Really, I’ve never waited over 15 minutes for a Venti coffee beverage. I even asked the supervisor and she said I can’t give it Yi you for free and tossed it in the rubbish basket.
I was very pissed off! That was the best Birthday present to myself in years, to get screwed over a Venti Caramel Macchiato in the last 10 years. I normally order anywhere from 2–5 shots extra in all my Venti drinks from Starbucks.
I was so mad, I burnt rubber out if the driveway and street.
I hope I have better luck and I really hope Starbucks Corporate Office does something with Store # 10088 in McKinney, TX. The staff needs to be retrained in Customer Service a Satisfaction or left the idiots resign.

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Paul March 12, 2014 at 8:03 pm

Just need to vent. I sent my wife an eGift card through Starbucks Rewards. I received an e-mail confirmation of a $30 eGift. Much to my surprise, I was charged twice, $30 and $30, on same date and time. Mind you my wife only received one eGift. I contacted Customer Service, was told so sorry, you have to contact eGiftCustomer Service. I called, they were busy. I choose link to email them, received a reply saying please call. I called and was asked by automation to leave a message. I did. Left my phone nmber, name, etc. No response. More emails to Starbucks Customer Service and eGift Customer Service. E-Mail responses were most system generated with who to contact next. Never did get my money back. I feel that they got exactly what they wanted, to bury me in correspondence until I gave up. It is $30, I will survive, but the fact that they could continue to respond withut actually helping me bugs me.

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Joss March 28, 2014 at 9:23 pm

Just dispute it with your credit card company

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Ruth Galonska March 8, 2014 at 6:59 pm

I must say I am extremely disappointed with the customer service at Starbucks. It seems Starbucks would rather lose customers than resolve a complaint. After several phone calls and a letter to the corporate office, my concern was completely dismissed. I guess if you are an international company, you really don’t care about the customers who got you to that position. So very, very disappointed in Starbucks. I won’t patronize you anymore.

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Dave Purdy March 10, 2014 at 10:17 pm

It is amazing Ruth all the complaints that i see on this Starbucks corporate website and yet no resolutions in sight or attempt made my senior staff to step in and demonstrate the companies concern and willingness to cooperate with the customer ! Your experience is no different than all the others that i read about that are unresolved and i share your frustration and disappointment with this chain!
I strongly believe that the chain is so large and the investors have become so rich, that quite simply they just don’t care anymore! It’s really that simple, you don’t have to over analyze this.
So the best we can do is what we are doing by spreading the word and letting others know about the treatment by staff towards customers, store issues, unprofessional behavior, etc.
For your information (and everybody else) Howard Schultz lives in West Vancouver’s exclusive real estate known as the British Properties. This area is gated with it’s own Police Force and high end security. All of these properties range from 5 million to 50 million dollar homes, so this is where the money has gone towards not only does he live in the most expensive area in British Columbia, he pays top dollar for security!

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Mary Padgett February 28, 2014 at 4:47 pm

I would like to bring something to your attention, there is a posting on the internet about some military men in the middle east that sent your company a letter that stated how much they loved your coffee and wanted to see if your company would send them some,YOUR RACHET A** COMPANY SENT A REPLY”GLAD YOU LIKE OUR COFFEE, BUT WE DON’T SUPPORT THE WAR OR ANYONE IN IT” I guess you and your family does not need the protection that our military affords you. I will personally see that this post is sent over rhe internet until everyone has a chance to see it. I hope that enough people will respond to it by not buying your products.

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Joy marie March 8, 2014 at 1:48 am

Mary in case you are not aware lots of folks do not support the war that was and still is a sham. How is the current war protecting anything but oil for the obscene oil companies. Go ahead and call out Starbucks and you may be surprised how many of us feel the same.

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Dave Purdy February 23, 2014 at 4:46 pm

Hmm that’s interesting my recent narrative that was well written about the internal structure of Starbucks and how the organization is run was removed!
What are you afraid of Mr. Schultz? Your such an asshole!
That’s okay because there are other forums that i can post my message on in order to inform and educate the general public at large and the multitude of unsatisfied customers you clearly have around the globe!
I have the money and the time to spread what i believe is going at Starbucks and the way in which you run this company.

Have a nice day dear!

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trish rose February 25, 2014 at 10:36 am

Couldn’t. have said it better. i went to starbucks only twice. first time got burned from the coffee an no one offered to help. today went to another one an was verbally trashed cuz i didn’t have a small bill to pay with. then i cslled customer service to makr complaint and was refushed a manager by a black woman who talked indifgerently to me bevause i am white. then she could not spell the strreet i was talking bout so i asked her for supervisor an she hung up on me. Starbucks u keep your oh so wonderful employees.. I’m sure with these kind of people your store business will fail for sure

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Dave Purdy February 25, 2014 at 5:28 pm

After reading your follow up on my complaint i can clearly see that so many other great customers like yourself are not being listened to or are not being treated professionally which after all is what Starbucks is supposed to be all known for!
I always believed over the years that when you go into Starbucks, it’s a whole new experience on an elite level of treatment as a result their wonderful coffee from around the world, hand crafted signature drinks, pastries, specialty teas and so on.
My concern is my observation of so many issues at the store level and problems that are occurring via customers like yourself make me wonder what is going on?
Not only am i dis-appointed in what i am reading, i am stunned by the fact that corrective measures are not being taken by upper management/head office.
Lastly your right Trish Rose, it will the rise and fall of an empire in the years to come!

Thanks!

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G March 10, 2014 at 3:17 pm

@ Trish Rose

Funny she couldn’t spell the street.. you can’t seem to spell any of your words or logically connect sentences.. lol

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Dave Purdy May 28, 2014 at 1:54 pm

Why don’t you just f*** off! What do you think of that? Any more of your stupid f***ing responses?

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Brooke February 26, 2014 at 10:23 am

You’re*

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Bernadette Aguilar February 21, 2014 at 9:12 am

Please check what is going on at starubcks store #6710. This store has had stellar service under Kim the manager (who I hear is out for a while). I would think whoever is covering or taken her place would listen to the employees to find out how as a team they were successful. Example: Cindy is one of the top Associates, experienced, FAST, and happy every day. For the last month or so every time I go through the drive through if there are 3 or more cars deep I miss my coffee stop. Why, from my experience (I go in at 5:30 am every morning) I could see 5-7 cars deep and never wait more than 5 minutes. Recently I have been stuck in the drive through with two cars ahead me and waited 10 min. One time I saw 2 junior staff at the window and kindly asked what is going on as people were trapped, you cannot back out of a drive through, and the wait was unbearable. The associate told me there are only two of us and Junior at that. Please leave Cindy at the window she is fast, fast and always smiling. You could put the garbage cans back out and then I might not see Cindy picking up garbage when she is as valuable as I and many others see her. Whatever Kim did while she was at this store, how she scheduled and place folks (I never saw a new person (slow I understand when learning with another new associate). If I don’t tell you who will, the customers when they stop using this starbucks. Put back what was working!

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Diana February 21, 2014 at 2:07 am

My husband and I have been costumers in Starbucks Puerto Rico since 2007. Everyday 2 ventti lattes for each one. This past January starbucks PR decided they were not going to put sugar or splendas in your drink. They give you the sugar and you have to put it in the coffee while your driving. i dont know if in the US they do it. But are you serious? Imagine yourself driving your car and at same time managing the coffee. So we decided to boicot Starbucks. In 6 days we have saved aprox $ 110.00 including tips

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dona February 13, 2014 at 7:00 pm

HATE THE NEW PASTRIES!! HOW COULD YOU TAKE AWAY THE APPLE FRITTERS! BEEN A DEVOTED CUSTOMER FOR 20 YEARS NO APPLE FRITTERS NO MORE STARBUCKS

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George Wankmueller February 13, 2014 at 6:03 pm

As a disable veteran I will not be shopping at any of your stores. My brothers/sisters in arms gave you the freedom to open your business by laying down thier life. Yes, this is America where YOU can DENY service, but I can choose where to take my buisness, and a business that wants to treat disable veterens like shit will not get my business.

Signed,
SSG, Disable Veteren

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Hadassah February 4, 2014 at 4:25 pm

The Starbucks located at 4424 Freeport Blvd near Sutterville in Sacramento, Ca 95822 is usually where I frequent. Today, however after about a 2 week hiatus I was met with a bad experience. I had already purchased a Spinach croissant square, but wanted to purchase a butter croissant last minute. I returned back to the line while a shift lead named Michael was about to begin his shift walking to the back of the store. There were no customers behind me so I walked over to pick up some napkins at the condiment bar and returned to find him in the position of the line where I was. I got behind him but he did not acknowledge that I as a customer was there first as he very well seen me standing there upon his arrival. He was so focused on getting his FREE partner beverage while I was a paying customer. I purchased the other croissant and left. Perturbed in Sacramento.

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Patience virtue February 10, 2014 at 7:16 pm

Impatient. He is a partner and deserves to get his free drink before his shift starts as quickly as possibly . Why you would take time out of your day to risk a young man losing his job over your stupid complaint is beyond me. Half of the problem with America is represented in your statement. Grow up.

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anna kershner January 30, 2014 at 11:14 pm

On or about the 30th of January, Thursday evening, I entered the Kenmore Sq Starbucks on Commonwealth Ave., as I have done many times on daily basis. This particular evening however, I was in for a rude shock. I was never treated as poorly as on this night. Apparently there has been a management change, as I was informed by “Kate”, and my order was refused on this persons assumption that I am persona non gratis at this establishment. This, of course, is completely ridiculous. I was waiting for the manager with whom I’m used to dealing, Audrey, to come out and prepare my coffee, however, I was told to leave without my order being filled and told never to return. This is completely unacceptable as this is my neighborhood coffee shop. She even threatened me with police action if I didn’t obey!

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Joey in Austin January 28, 2014 at 12:11 am

Howard,
I’m a longtime starbucks customer, but Einstein bagels has the best Xmas blend coffee I ever had! Your blend is just a dark roast.
You fooled me once Howie.
Joey

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Jillian Parker January 24, 2014 at 5:04 am

THERE WAS A BIG ROACH IN MY COFFEE!!! What my brother expressed to us lastnight ! As he finished off his coffee to feel something still in there and saw a big roach, still alive, in the cup!! How disgusting!!! That was from the CELEBRATION, FL location! And he took the kid off! I’d hate to see how many people that’s happened to who didn’t even look in the cup after the drink! Today we’ll be going by the store! There better be some serious damage control ! Otherwise it might go viral online! How gross is that?!
Roach in starbucks coffee
Cockroach in starbucks coffee

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Cindy January 20, 2014 at 9:18 pm

I have been a Starbucks fan for over 15 years but when my daughter went to work for the location on Joyce street in Fayetteville Arkansas that all changed. She was the only college graduate working there as a supervisor and worked her butt off. She was treated with disrespect, ignored when wanted to build a career with the company and eventually “separated” from the company by her district and store manager who handled it so cowardly it made me sick. She went through the appropriate channels with Starbucks Corporate who in turned ignored her and behaved so unprofessionally. Don’t be fooled, Starbucks doesn’t give a dam about you or their employees and I can’t believe support this kind of behavior from a store manager whose name is Heath Kelly. He discriminates against his employees based on their color and their religious practices and from what I’ve heard from another employee at this location, retaliation is acceptable. There is a bigger story behind all of this which has been brought to Starbucks attention but it was swept under the rug because THEY DON’T CARE! I know they don’t care that I won’t ever purchase coffee there again, but at least its out there what kind of company they really are. They don’t care about the facts, they will lie and do what it takes to protect their own interests no matter what.

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Denise bara January 17, 2014 at 4:02 pm

My son gave me a gift card for Christmas I couldn’t wait to go& get some chocolate covered expression beans only to find out they don’t sell them.I coffee shop I couldn’t believe it .they had chocolate covered almonds & other candy but no coffee beans.I find that just ridiculous

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Chandra shekar January 16, 2014 at 7:23 am

Is there a specific person who decides where to open up stores in BANGALORE ? I have a location I want to pitch to the manager. Please email with details. Thanks

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David Israelyan January 15, 2014 at 7:46 pm

Need to contact a regional manager (SF Bay Area )
Starbucks is experimenting with a lunch idea at 5 SF locations.
Have an idea for a big success!
Please contact me at (415) 987-XXXX
Thanks
David

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