Starbucks Corporate Office

Starbucks Corporate Office Address

Starbucks Corporation
2401 Utah Ave S
Seattle, WA 98134

Contact Starbucks

Phone Number: (206) 447-1575
Fax Number: (206) 682-7570
Website: http://www.Starbucks.com
Email: Email Starbucks

Executives

CEO: Howard D. Schultz
CFO: Troy Alstead
COO: Arthur I. Rubinfeld

Starbucks History

The first Starbucks coffee shop was opened in Seattle, WA in 1971 by Jerry Baldwin, Gordon Bowker and Zev Siegl.

In 1988, current CEO Howard Schultz bought the small chain and expanded it quickly.

By 1992, there were 165 locations.  The company went public the same year.

In 1996, the first non-US store was opened in Tokyo.  A UK location was opened in 1998.

In 2003, Starbucks acquired Seattle’s Best Coffee, which brought the total number of locations to over 6400.

There are currently nearly 20,000 locations in 61 countries worldwide.  Starbucks is the largest coffeehouse in the world.

 

{ 94 comments… read them below or add one }

Cheryl Ruiz April 14, 2014 at 3:16 pm

TEAVANNA IS DISCUSTINGLY GROSS AND i WILL NOT DRINK IT! I don’t understand why Starbucks is all of a sudden making all of these changes but I can tell you that I will NOT be back the new green tea is awful and make me physically sick at my stomach and since I will not be purchasing my tea there anymore I will save 200.00 a month because I won’t eat the oatmeal for breakfast every day and I will no longer purchase coffee everyday either. I don’t know who make this change but they must not have any taste buds or is it that the nasty tevanna is cheaper for the company. I can tell you one thing I am not the only one who feels this way and sometimes changing to a cheaper product costs you big time in the long run. If you come to your senses and start sellint the Tazo again let me know and I will return as a customer but as of now my gold card is usless!!!

Reply

Heidi Lane Montunnas April 10, 2014 at 11:10 am

Please tell me why a sweet squirrel is bring cruelly treated and trapped on roof by Starbucks corporate. They need to put a cover over the entry point instead of trapping and killing innocent animals. It isn’t like you don’t have the money to fix it! Call the location that is harming them too!
(614) 899-9339
533 S State St
Westerville, OH 43081

I want a phone call immediately to know this squirrel has been released and not killed and the problem is fixed humanely and the entry pint has been fixed. I don’t want to ever see this type of cruelty again. I have contacted PETA and I will contact the news too!!!! Set an example. Be the change you want yo see in the world.

Thank you, Heidi Lane Montunnas
614 507-XXXX

Reply

renee guicho April 7, 2014 at 6:01 pm

open a starbucks in uvalde texas there is no good coffee there even though the town has less than 20,000 population it has nearly 1,000,000. visitors a year due to Garner State Park , Hunting and a booming oil and gas industry. 80,000 cars drive through this town a day according to texas dot and residence have no where to go to be social and entertain

Reply

michael April 6, 2014 at 12:38 pm

I was wondering if you knew that George Lucas WAS a customer of starbucks in San Rafael California, 4th and A streets, I was too but haven’t been in that store for 2 years now, Lucas left for the same reason I did amongst many others, the homeless have taken over that store, im certain its suffered nominally since this takeover, the last time I was in
there, someone had spit..yes spit on the floor inside the store, Lucas was an everyday
customer at this location but no more, they smoke right outside the front door without any
employees telling them to abide by the sign RIGHT IN FRONT OF THEM.
they try to solicit money ( like i’d give a copper penny to a well abled young person ) im 55
just thought I would inform you what going on at this location, police out front shaking them down from time to time

Reply

ruth ebert April 5, 2014 at 2:19 pm

I am writing to discuss a problem I am having with the website and customer
service phone. After logging in, I try to view my card’s rewards to see the expiration of rewards and it will not open the page. It says I have free rewards, so today I told the barista I had a free drink reward on my card, but when I got my drink it charged my card. I am pretty disgusted with this frequent user loyalty program. I tried to call the customer service 18007827282 number twice today and it put me on hold both times and no one answered in 20 minutes each call. If I don’t get this resolved by MOnday, April 7, I will be quitting Starbucks. There are too many other good places in Boise to get coffee, i.e. Dutch Bros., Dawsons and they are cheaper.

Reply

Linda Girardot April 4, 2014 at 11:40 am

ATTN CEO Howard D. Schultz:

I just read in the Chicago Tribune that Starbucks is “bringing back old favorites,” referring to the pumpkin, banana, and lemon breads. I’m sure I know why. The introduction of the whole “La Boulange” theme just does not translate here in the good old Midwest. If you polled 100 customers at the four Starbucks within 1.5 miles of my house, I’m guessing only about 2/100 (if that) would be able to tell you that the roots of this French theme are located in San Francisco, CA.
Folks in Chicago are not interested in eating tiny stale overpriced French themed pastries. Personally, I LOVE good baked goods, but that love does not extend to the “old favorites.” They weren’t that great either. I grew up in the city and was always fortunate enough to have a wonderful “old school” European bakery near my house. I visit Starbucks at least 5-7x/week, as do most of my friends. I NEVER purchase the pastries because they are all unappealing. I would buy a pastry with EVERY visit if they were tasty. Every tooth in my head is a sweet tooth.
Right now I am thinking of the incredible petit fours (wish I had a picture of them) that are made at a local bakery. I always order them for my family holiday parties. I forgot to get them once, and there was an uproar from both young and old alike. These are the types of pastries that need to be offered at the local Starbucks stores…visually appealing and bursting with flavor! Also, a great donut goes a long way as well. I bike ride with a large group on the weekends and we always stop for coffee. No one EVER buys a pastry. We always lament how we would enjoy a good donut, scone, etc., and frequently find ourselves discussing our favorites, none of which are sold at Starbucks.
I find it interesting that Starbucks is branching into the arena of alcoholic beverages. First and foremost, you should be walking over the competition in the breakfast department before turning to an entirely new area of business. Great businesses are built on the premise of doing one thing and doing it well. For as long as I have been visiting your stores (20+ yrs.), you have yet to even come close to that in the pastry department. Come to Chicago so you can test what sells.

Sincerely,

Linda Girardot

Reply

ANONYM March 22, 2014 at 11:26 am

HI,
Iam customer at starbucks at STATE &WILLIAMS> CARSON CITY,NEVADA Its very disquisting,way like the shift manager treat one employee there!The gal,she is stranger,but US cityzen,and she is smarter than others.And shift manager,some MEGAN or I dont know her name she is totally rud,to not only to her,but to customers too!Its the shame!!!!How can be she a shift manager !!I wonder!I was for one coffe other day,and she did not have a customers,and she let me wait about 2 hours,because,she was important by other managers? Or what?Then,one guy came to her and ask her for some key,to do some job,because its was broke,and she was rud: She say,I dont know where are the KEYS? He say right! And he was pretty mad!I cant understood,how can a shift manager be so horrible rud,and she was thinking she is important more than others!I think,I will wrote that to HOWARD SCHULTZ also,that what kind of personal work there!!!!ITS A SHAME!!!! I think,she should find other job-but maybe this B****,is not capable for any,except of that what she doing!!!

Reply

J.R. March 22, 2014 at 9:35 am

So you are going to start selling beer and wine. If I wanted a bar atmosphere, I would go to a damn bar. Also an increase of $.60 on a Grande Chi, That’s one hell of an increase. This is pure greed. You know it and your once loyal customer know it. You will find a big decrease in your sales. So between the ridiculous increase, and the decision to turn Starbucks into a bar, my trips to your establishment will be stopped. People want beer and wine, there are plenty of bars for this type of service. You have just ruined your company for me.

Reply

Michael McGibboney March 15, 2014 at 2:28 pm

I went to a Starbucks Store # 10088 in McKinney, TX 75071 located on Virginia Parkway, between Stoneridge & Ridge Drives. I drove up to order a Venti Caramel Macchiato with two extra shots. Drove around the corner and I was the 4th car in line. It went pretty quickly, when got to the window & the window barista looked lost and confused. I try to give him my iPhone to scan purchase. I say in my truck waiting, just about 3-4 minutes went by, still no Venti Macchiato….. Mmmmm, I wondered! Then I tried to get the Window Reps attention for about 3 minutes more, ignoring me. yahoo! He finally looked backed at me again for the 4th time and I asked him “is there a problem”? He replied “there was a mix up in the drinks, he forgot you order and made the 2 orders after you first”! Was I pissed off! I tried to stay calm for a few minutes more waiting patiently. Then I notice all the other orders popping up on the counter in the window. I asked again “where’s my coffee drink”?
The window guy said it will be a few minutes more, he’s making it now. By that time I’m furious! I ask for the store Mgr. He said he’s not in! I then tell him that u should be refunded and my drink is free! He said we don’t do that anymore here! I said really now!!! Customer’s Satisfaction is no longer an issue. I see, I said. I gave him my phone waiting to refund me my money and without hesitation he grabbed my phone and credited my GOLD MEMBERSHIP ACCOUNT. I normally spend $50 to $100 per month at this store alone. Finally , the supervisor come and gives me a store managers business card and a free coffee coupon. I told the supervisor, I don’t want a coupon for free regular cup of coffee, I want the one I ordered. By that time my coffee still didn’t come and total time waiting was over 13 minutes. The supervisor told the barista to cancel the order. Right before I drove off my cup came up and it look very dirty, it seemed the barista over flowed the cup several times. I said is that my coffee and the window guy said yes but, you cancelled your order and you don’t get unless you repurchase it again. Really, I’ve never waited over 15 minutes for a Venti coffee beverage. I even asked the supervisor and she said I can’t give it Yi you for free and tossed it in the rubbish basket.
I was very pissed off! That was the best Birthday present to myself in years, to get screwed over a Venti Caramel Macchiato in the last 10 years. I normally order anywhere from 2–5 shots extra in all my Venti drinks from Starbucks.
I was so mad, I burnt rubber out if the driveway and street.
I hope I have better luck and I really hope Starbucks Corporate Office does something with Store # 10088 in McKinney, TX. The staff needs to be retrained in Customer Service a Satisfaction or left the idiots resign.

Reply

Paul March 12, 2014 at 8:03 pm

Just need to vent. I sent my wife an eGift card through Starbucks Rewards. I received an e-mail confirmation of a $30 eGift. Much to my surprise, I was charged twice, $30 and $30, on same date and time. Mind you my wife only received one eGift. I contacted Customer Service, was told so sorry, you have to contact eGiftCustomer Service. I called, they were busy. I choose link to email them, received a reply saying please call. I called and was asked by automation to leave a message. I did. Left my phone nmber, name, etc. No response. More emails to Starbucks Customer Service and eGift Customer Service. E-Mail responses were most system generated with who to contact next. Never did get my money back. I feel that they got exactly what they wanted, to bury me in correspondence until I gave up. It is $30, I will survive, but the fact that they could continue to respond withut actually helping me bugs me.

Reply

Joss March 28, 2014 at 9:23 pm

Just dispute it with your credit card company

Reply

Ruth Galonska March 8, 2014 at 6:59 pm

I must say I am extremely disappointed with the customer service at Starbucks. It seems Starbucks would rather lose customers than resolve a complaint. After several phone calls and a letter to the corporate office, my concern was completely dismissed. I guess if you are an international company, you really don’t care about the customers who got you to that position. So very, very disappointed in Starbucks. I won’t patronize you anymore.

Reply

Dave Purdy March 10, 2014 at 10:17 pm

It is amazing Ruth all the complaints that i see on this Starbucks corporate website and yet no resolutions in sight or attempt made my senior staff to step in and demonstrate the companies concern and willingness to cooperate with the customer ! Your experience is no different than all the others that i read about that are unresolved and i share your frustration and disappointment with this chain!
I strongly believe that the chain is so large and the investors have become so rich, that quite simply they just don’t care anymore! It’s really that simple, you don’t have to over analyze this.
So the best we can do is what we are doing by spreading the word and letting others know about the treatment by staff towards customers, store issues, unprofessional behavior, etc.
For your information (and everybody else) Howard Schultz lives in West Vancouver’s exclusive real estate known as the British Properties. This area is gated with it’s own Police Force and high end security. All of these properties range from 5 million to 50 million dollar homes, so this is where the money has gone towards not only does he live in the most expensive area in British Columbia, he pays top dollar for security!

Reply

Mary Padgett February 28, 2014 at 4:47 pm

I would like to bring something to your attention, there is a posting on the internet about some military men in the middle east that sent your company a letter that stated how much they loved your coffee and wanted to see if your company would send them some,YOUR RACHET A** COMPANY SENT A REPLY”GLAD YOU LIKE OUR COFFEE, BUT WE DON’T SUPPORT THE WAR OR ANYONE IN IT” I guess you and your family does not need the protection that our military affords you. I will personally see that this post is sent over rhe internet until everyone has a chance to see it. I hope that enough people will respond to it by not buying your products.

Reply

Joy marie March 8, 2014 at 1:48 am

Mary in case you are not aware lots of folks do not support the war that was and still is a sham. How is the current war protecting anything but oil for the obscene oil companies. Go ahead and call out Starbucks and you may be surprised how many of us feel the same.

Reply

Dave Purdy February 23, 2014 at 4:46 pm

Hmm that’s interesting my recent narrative that was well written about the internal structure of Starbucks and how the organization is run was removed!
What are you afraid of Mr. Schultz? Your such an asshole!
That’s okay because there are other forums that i can post my message on in order to inform and educate the general public at large and the multitude of unsatisfied customers you clearly have around the globe!
I have the money and the time to spread what i believe is going at Starbucks and the way in which you run this company.

Have a nice day dear!

Reply

trish rose February 25, 2014 at 10:36 am

Couldn’t. have said it better. i went to starbucks only twice. first time got burned from the coffee an no one offered to help. today went to another one an was verbally trashed cuz i didn’t have a small bill to pay with. then i cslled customer service to makr complaint and was refushed a manager by a black woman who talked indifgerently to me bevause i am white. then she could not spell the strreet i was talking bout so i asked her for supervisor an she hung up on me. Starbucks u keep your oh so wonderful employees.. I’m sure with these kind of people your store business will fail for sure

Reply

Dave Purdy February 25, 2014 at 5:28 pm

After reading your follow up on my complaint i can clearly see that so many other great customers like yourself are not being listened to or are not being treated professionally which after all is what Starbucks is supposed to be all known for!
I always believed over the years that when you go into Starbucks, it’s a whole new experience on an elite level of treatment as a result their wonderful coffee from around the world, hand crafted signature drinks, pastries, specialty teas and so on.
My concern is my observation of so many issues at the store level and problems that are occurring via customers like yourself make me wonder what is going on?
Not only am i dis-appointed in what i am reading, i am stunned by the fact that corrective measures are not being taken by upper management/head office.
Lastly your right Trish Rose, it will the rise and fall of an empire in the years to come!

Thanks!

Reply

G March 10, 2014 at 3:17 pm

@ Trish Rose

Funny she couldn’t spell the street.. you can’t seem to spell any of your words or logically connect sentences.. lol

Reply

Brooke February 26, 2014 at 10:23 am

You’re*

Reply

Bernadette Aguilar February 21, 2014 at 9:12 am

Please check what is going on at starubcks store #6710. This store has had stellar service under Kim the manager (who I hear is out for a while). I would think whoever is covering or taken her place would listen to the employees to find out how as a team they were successful. Example: Cindy is one of the top Associates, experienced, FAST, and happy every day. For the last month or so every time I go through the drive through if there are 3 or more cars deep I miss my coffee stop. Why, from my experience (I go in at 5:30 am every morning) I could see 5-7 cars deep and never wait more than 5 minutes. Recently I have been stuck in the drive through with two cars ahead me and waited 10 min. One time I saw 2 junior staff at the window and kindly asked what is going on as people were trapped, you cannot back out of a drive through, and the wait was unbearable. The associate told me there are only two of us and Junior at that. Please leave Cindy at the window she is fast, fast and always smiling. You could put the garbage cans back out and then I might not see Cindy picking up garbage when she is as valuable as I and many others see her. Whatever Kim did while she was at this store, how she scheduled and place folks (I never saw a new person (slow I understand when learning with another new associate). If I don’t tell you who will, the customers when they stop using this starbucks. Put back what was working!

Reply

Diana February 21, 2014 at 2:07 am

My husband and I have been costumers in Starbucks Puerto Rico since 2007. Everyday 2 ventti lattes for each one. This past January starbucks PR decided they were not going to put sugar or splendas in your drink. They give you the sugar and you have to put it in the coffee while your driving. i dont know if in the US they do it. But are you serious? Imagine yourself driving your car and at same time managing the coffee. So we decided to boicot Starbucks. In 6 days we have saved aprox $ 110.00 including tips

Reply

dona February 13, 2014 at 7:00 pm

HATE THE NEW PASTRIES!! HOW COULD YOU TAKE AWAY THE APPLE FRITTERS! BEEN A DEVOTED CUSTOMER FOR 20 YEARS NO APPLE FRITTERS NO MORE STARBUCKS

Reply

George Wankmueller February 13, 2014 at 6:03 pm

As a disable veteran I will not be shopping at any of your stores. My brothers/sisters in arms gave you the freedom to open your business by laying down thier life. Yes, this is America where YOU can DENY service, but I can choose where to take my buisness, and a business that wants to treat disable veterens like shit will not get my business.

Signed,
SSG, Disable Veteren

Reply

Hadassah February 4, 2014 at 4:25 pm

The Starbucks located at 4424 Freeport Blvd near Sutterville in Sacramento, Ca 95822 is usually where I frequent. Today, however after about a 2 week hiatus I was met with a bad experience. I had already purchased a Spinach croissant square, but wanted to purchase a butter croissant last minute. I returned back to the line while a shift lead named Michael was about to begin his shift walking to the back of the store. There were no customers behind me so I walked over to pick up some napkins at the condiment bar and returned to find him in the position of the line where I was. I got behind him but he did not acknowledge that I as a customer was there first as he very well seen me standing there upon his arrival. He was so focused on getting his FREE partner beverage while I was a paying customer. I purchased the other croissant and left. Perturbed in Sacramento.

Reply

Patience virtue February 10, 2014 at 7:16 pm

Impatient. He is a partner and deserves to get his free drink before his shift starts as quickly as possibly . Why you would take time out of your day to risk a young man losing his job over your stupid complaint is beyond me. Half of the problem with America is represented in your statement. Grow up.

Reply

anna kershner January 30, 2014 at 11:14 pm

On or about the 30th of January, Thursday evening, I entered the Kenmore Sq Starbucks on Commonwealth Ave., as I have done many times on daily basis. This particular evening however, I was in for a rude shock. I was never treated as poorly as on this night. Apparently there has been a management change, as I was informed by “Kate”, and my order was refused on this persons assumption that I am persona non gratis at this establishment. This, of course, is completely ridiculous. I was waiting for the manager with whom I’m used to dealing, Audrey, to come out and prepare my coffee, however, I was told to leave without my order being filled and told never to return. This is completely unacceptable as this is my neighborhood coffee shop. She even threatened me with police action if I didn’t obey!

Reply

Joey in Austin January 28, 2014 at 12:11 am

Howard,
I’m a longtime starbucks customer, but Einstein bagels has the best Xmas blend coffee I ever had! Your blend is just a dark roast.
You fooled me once Howie.
Joey

Reply

Jillian Parker January 24, 2014 at 5:04 am

THERE WAS A BIG ROACH IN MY COFFEE!!! What my brother expressed to us lastnight ! As he finished off his coffee to feel something still in there and saw a big roach, still alive, in the cup!! How disgusting!!! That was from the CELEBRATION, FL location! And he took the kid off! I’d hate to see how many people that’s happened to who didn’t even look in the cup after the drink! Today we’ll be going by the store! There better be some serious damage control ! Otherwise it might go viral online! How gross is that?!
Roach in starbucks coffee
Cockroach in starbucks coffee

Reply

Cindy January 20, 2014 at 9:18 pm

I have been a Starbucks fan for over 15 years but when my daughter went to work for the location on Joyce street in Fayetteville Arkansas that all changed. She was the only college graduate working there as a supervisor and worked her butt off. She was treated with disrespect, ignored when wanted to build a career with the company and eventually “separated” from the company by her district and store manager who handled it so cowardly it made me sick. She went through the appropriate channels with Starbucks Corporate who in turned ignored her and behaved so unprofessionally. Don’t be fooled, Starbucks doesn’t give a dam about you or their employees and I can’t believe support this kind of behavior from a store manager whose name is Heath Kelly. He discriminates against his employees based on their color and their religious practices and from what I’ve heard from another employee at this location, retaliation is acceptable. There is a bigger story behind all of this which has been brought to Starbucks attention but it was swept under the rug because THEY DON’T CARE! I know they don’t care that I won’t ever purchase coffee there again, but at least its out there what kind of company they really are. They don’t care about the facts, they will lie and do what it takes to protect their own interests no matter what.

Reply

Denise bara January 17, 2014 at 4:02 pm

My son gave me a gift card for Christmas I couldn’t wait to go& get some chocolate covered expression beans only to find out they don’t sell them.I coffee shop I couldn’t believe it .they had chocolate covered almonds & other candy but no coffee beans.I find that just ridiculous

Reply

Chandra shekar January 16, 2014 at 7:23 am

Is there a specific person who decides where to open up stores in BANGALORE ? I have a location I want to pitch to the manager. Please email with details. Thanks

Reply

David Israelyan January 15, 2014 at 7:46 pm

Need to contact a regional manager (SF Bay Area )
Starbucks is experimenting with a lunch idea at 5 SF locations.
Have an idea for a big success!
Please contact me at (415) 987-XXXX
Thanks
David

Reply

Leave a Comment

Want to make sure Starbucks sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: