Publix Corporate Office

Publix Corporate Office Address

Publix Super Markets, Inc.
3300 Publix Corporate Pkwy
Lakeland, FL 33811

Contact Publix

Phone Number: (863) 688-1188
Fax Number: (863) 284-3302
Website: http://www.publix.com
Email: Email Publix

Executives

CEO: William E. Crenshaw
CFO: David P. Phillips
COO: Randall T. Jones, Sr.

Publix History

Publix Super Markets were founded in 1930 by George Jenkins in Winter Haven, Florida.

In 1935, a second location was opened.  In 1940, Jenkins mortgaged an orange grove to get the capital required to open Florida’s first supermarket.

In 1951, after rapid growth, a warehouse was opened in Lakeland.  The Publix corporate office was also moved to Lakeland, where it still resides today.

By 1962, there were 85 stores.  By 1969, there were 150 locations.

George stepped down as CEO in the 1980s and his son, Howard M. Jenkins, became the new CEO.

In 1991, the first non-Florida store was opened in Savannah, Georgia.  In 1993, the company expanded to South Carolina.  Expansion continued to Alabama in 1996.

George Jenkins passed away in 1996.

In 2009, Publix opened its 1000th store.  The company currently operates nearly 1100 stores in the Southeastern US.

{ 37 comments… read them below or add one }

Zalene April 1, 2014 at 3:25 pm

Publix in Gainesville Florida 1302 N. Main Street. Called the corporate office to talk about the front in Manager in this store regarding her customer service. I have just received a phone call from the front end managers’ mother. She called my job asking to speak with my husband wanting to know what the problem. If you called to make a complaint about one of the employees in this store you all of a sudden get calls from random people who makes threats. The store manager Ron Umpleby should not give out information like this.

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karri April 1, 2014 at 12:10 pm

Store 385. vero beach south vero square. The Store Manager Mr. BridgeMan is a very Rude , guy with no Personality , HE doesnt take the time too listen to his customers complaints ive been shopping here for several years and never seen such bad service the customer service isnt what it use to be , he needs to be DEMOTED back down to an ASSISTANT because its quit obvious he doesnt care about the store just his PAYCHECK….

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Tonya March 25, 2014 at 6:52 pm

Recently, Publix cashiers in Plantation Florida (University Drive and Peters Road, Broward Blvd. and 70th Avenue) have not provided good customer service. My thoughts are that they are inexperienced and left to their own devices. Listening is a key skill which every Publix staff member should utilize especially in the business of satisfying customers so that they would want to return to the place of business. The first cashier could not understand a simple request to not add an additional item to the first transaction since I needed to have it as a separate transaction. The second cashier was asked to wait for one minute before beginning to cash but thought it was a joke. I wonder if the President of this company shops at any of the Publix stores since customer service is poor and they are walking out the door unsatisfied.

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Alfred Schepis March 3, 2014 at 5:26 pm

I recently changed insurance companies and decided to transfer my prescriptions from Walgreens to Publix. Do yourself a favor and don’t make the same mistake I did. The high dosage of a medication I take required an authorization from my doctor. Publix faxed my doctor a form with the phone number for my insurance company. Four times. The problem was that the number they faxed him for my insurance company was incorrect. At no point did they ever decide to contact me or escalate. Meantime, I ran out of a vital medication. When I went into the pharmacy they offered me four or five pills to “tide me over” . When I contacted my Ins co. the gave me the correct number which I provided to my doctor. The insurance company also advised me that Publix could have given my a 90 day supply without approval. I’ve spoken to John, the supervisor but my problem remains unresolved. When I try to discuss it with the staff at Publix they get this glazed look in their eyes and shrug their shoulders. Do yourself a favor and don’t make the same mistake I made. Publix cares little about your health.

Al Schepis

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Ann Ballard March 3, 2014 at 2:04 pm

I have just returned from the Publix store in the Seven Hills Shopping Center at the corner of Mariner and County Line Road somewhat upset. I went to buy tickets to the Strawberry Festival only to learn that we are unable to purchase them in Hernando County even though the advertisements do not state such a disclaimer. I was told by the staff that they will probably sell them next year – that really helps me now. If you are not going to sell tickets in each county, please make it more clear so that me and others do not waste our time and gas.

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gabe massaro February 22, 2014 at 4:02 pm

I RECENTLY RETURNED HOME FFROM VISITING MY DAUGHTER IN Orlando. WHILE THERE I FREQUENTLY SHOPPED AT THE LOCAL PUBLIX. THE STAFF WAS EXTREMELY FRIENDLY AND HELPFUL. UPON RETURNING HOME TO NEW PORT RICHEY I WENT TO THE LOCAL PUBLIX ( RIVER CROSSING AND LITTLE ROAD). WHEN I COULD NOT FIND AN ITEM THE CHECK OUT PERSON TRIED TO HELP AND WALKED OVER TO THE DESK AREA.. AFTER SOME TIME I WENT TO THE MANAGERS DESK AREA AND ALSO WAITED TO BE ASSISTED. ONE PERSON WALKED AWAY AFTER SHE HELPED ANOTHER CUSTOMER, JUST IGNORING ME. FINALLY I CALLED TO A NEARBY PERSON FOR HELP. THAT PERSON CAME OVER AND QUESTIONED ME IF I CHECKED THE SHELF ETC. ETC. ALL UNNEEDED AND UNFRIENDLY. THIS MANAGERIAL STAFF NEEDS SOME INHOUSE TRAINING…….

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Frederick January 15, 2014 at 5:10 pm

My wife and I have been customers of the Publix on Havendale Bvld, Auburndale FL for eighteen years and have always found the staff there to be Pleasant. and Helpful. and we are very happy.
From time you do stop selling some of the products that we like and have to go to Wynn Dixie.
We appreciate that you have decisions to make on products and you have the knowledge of the sales of products and you will change some from time to time.
You make the best bread in the business. We buy the five grain Italian which is excellent. However we have to put up continuously with misshapen loaves probably because they are sliced whilst too warm or the cutters are not sharp enough. Which is a shame, Especially as you are you are currently advertising how good your bread is. Please get this sorted.
Otherwise we are very happy with the Publix experience.
Frederick

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Nikki January 15, 2014 at 2:10 am

All of the people on here are crybabies! I come from central America, where we live in huts and dirt floors. I would love to have it this good for my family that still leave in Panama`. I do what I can to help my family. I came on here to find out about selling things and began to read the complaints of you all! It makes me sick! Be grateful you have a freaking store to buy food, you selfish, greedy, stuck up, money hungry, rich b*****, crybaby, always looking for a hand out psychic vampires!! No wonder you have homeless people. You guys suck the energy and life out of each other, because it is never enough. It is always ” I want, I want, I want, ” attitude. In the end of all this, give me more attitude, people lose their jobs and homes. If you would stop the nonsense lawsuits America’s economy would improve. If you feel you are being harassed, stop dressing yourself and teens like w****s. Men catcall all the time. If you are not dressing like a sl** and you still are getting catcalled, then stand up for yourself and kindly tell the man, you do not like it and then complain to manager if they work for Publix. If you feel a store is racist, start your own store and hire who want. Stop the complaining, unless it is serious and harms you or others. Start humbling yourselves people!! Wake-up and know the world does not revolve around you. BTW, I have produced a product that I hope to see in stores one day. I decided I wanted better for myself and did something about it!! This country offers the resources to make a change! Stop whining and do something to improve the things you don’t like!

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Nikki January 15, 2014 at 2:12 am

second sentence I found an error not leave in Panama` but live. My bad.

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andrew January 8, 2014 at 12:35 pm

Aberdeen square in boynton beach fl dropping the ball. Yesterday half hour lines. Today they wanted me to wait 20 minutes to cut chicken in half. No time for this. In the old days the employees were so much better. Turning in winn dixie.

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Seth Burch January 7, 2014 at 4:02 pm

Dear Publix,

Whats going on with your brand of whole chocolate milk? It used to be my absolute favorite but in the last two months ive had switch to Tru Moo. Something about your brand lately tastes spoiled or something weird. Its just not the same as i remember. Im even lactose intolerant but would risk ill effects for just a taste of the rich creamy chocolatey publix chocolate milk.

Sincerely,

Seth Burch

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Rev. George Brooks December 27, 2013 at 10:11 am

This is to inform the Publix headquarters that on just being made aware of Dwayne Wade of the Miami Heat’s association with your company, we are now informing him, as well as LeBron James and other players, of the racist hiring practices of Publix, which does not hire blacks as cashiers in some of your stores. With one being here in Murfreesboro, TN., in which we have been complaining about, located at 1731 S. Rutherford Blvd. And our newsletters and calls to Mr. Wade and others, will be made public for all to be informed about Publix racist hiring practices, here and elsewhere. — Rev. George Brooks

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Nikki January 15, 2014 at 1:31 am

Rev. I do not believe this. With the diversity in GA and Publix operating 100% all Black American, I find this a bit odd or highly not likely. There has to be something more to this story. Who is getting paid, when you get what you want? Rev you ought to know better anyway, Christians are not supposed to sue and by this comment, you are setting one up.

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Tamika Barber December 22, 2013 at 8:40 pm

I LOVE my Publix! Sanel T. and Andrew M. at store #1329 s. Missouri Ave, Clearwater, Fl really made my day when the store didn’t carry the breading I was looking for. He offered another brand free and was ordering the brand I wanted.

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Annie Bacon December 3, 2013 at 12:48 pm

Last Wednesday,waiting for a manager to assist me in finding a Hot Roll mix, at the service desk a white customer was trying let the mother (black) know that she observed her teenage daughter pulling things of the shelfs onto the floor. When she observed the girl opening a product and pouring it on the flour, she approached and asked her if she had paid for that product. The black teenager laughed at her and started to leave when the women said we need to find your mother and go to the service desk. What I saw was th black women telling the white women that she had no business treating her daughter in that manner. The whole time the teenager is just laughing at women. I really felt bad for her. Because she thought that she was doing the right thing to tell customer service. When Management came, a black man, the wihite was tired for having the black women in her face. When I foung the customer, I told her that she was ritght to report the teenage delequent. To my surprise, when I went back to the customer service, the black manager was boxing up their groceries and laughing and carrying on like they were best friends. He walked out with the delequent and her mother with their groceries acting like nothing had happened. I cannot return to a store that caters to people that can not abide by any civil law. I think sometimes that peple are afraid to say anything. I was raised differently. If it were my teenage daughter, she would be on her way to child lock up. The mom is this case knew her daughter would get away with it. Good luck with all the delequent teenagers that will ruin your stote. This store is on Perry Parkway in Perry, Georgia.

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Michael Bagenstos November 20, 2013 at 10:36 am

I have been a customer of Publix for many years. I have been going through a divorce for over 7 years. I have not said anything until now about the treatment of the woman I am with now by employees of Publix at Sandalfoot and hwy 441 in West Boca Raton. But it has come to the point where I have to. I have met with managers of the sandalfoot Publix about this issue many times but to no avail. My hope to be ex wife has been an employee of Publix for several years. I have had several friends and neighbors complain to me that this cashier, Linda B. always speaks of her divorce and how her husband is a child molester , wife beater, an alcoholic, drug addict and I left her and took all the money when , in fact I have taken GREAT care of my children and her to the toon of $3000 a month for two children. I have not drank alcohol for many years, don’t do drugs and certainly don’t mess with children. We have been through two social studies and in both I was to be awarded total custody of my children. I have had D.C.F. , Sheriff’s dept. and several other entities such as the court system investigate her and I and the children and all found that the better place for the children is to be with their father. I have had TOTAL custody of my children for the last 2 and a half years do to the results of all professionals involved. Now it has come to this cashier attacking our friends and the woman that I love and am with and involving Publix managers that have no idea that the truth is so diff. than what is being said by their employee but no one in the Sandalfoot Publix wants to listen. Just Friday the woman I am with went to the Sandalfoot Publix and took a neighbor due to her car not operating properly and was confronted by Linda the cashier out in the parking lot. The sheriff was called and these two ladies, that are my neighbor and the woman I am with and love that did nothing. A manager named Ginithe M. approached the ladies stated that you need to leave and then proceeded to tell the woman I am with that she called their employee a bitch, when the manager did not hear a thing and would not have heard it because it didn’t happen. I have been slandered for the past 71/2 years by this cashier using Publix as her perfect avenue to spread her propaganda and Publix letting it happen the whole time . This is not about me, I have heard it all and have learned to live with people asking me to explain the behavior of her, it is about all the nice people that has had to put up with this issue while attempting to just shop at their local Publix supermarket. It is so unprofessional to condone this behavior in a business setting and If I had a supermarket I think that I would want to take care of the concern.
Thank you.

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elaine November 17, 2013 at 11:52 pm

I am extremely upset that you changed your corn muffins to the larger ones. They are awful and don’t taste the same, plus they are too big. I bought a pkg. of frozen corn muffins every Sunday so I would have one each morning at work, now I can’t buy them. One of your workers said you changed because Kroger had big muffins which is ridiculous, Kroger’s pastries, breads and muffins are horrible, why would you change when you sell out of them all the time. Why break it if it’s not broken. Publix is the best grocery store PLEASE go back to your regular muffins and don’t copy another grocery store that is below your standards.

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GEORGE November 15, 2013 at 8:34 pm

THE STORE MANAGER @ 8725 ROSWELL RD HIS NAME IS MATT HE IS AWFUL AND SO IS THE PRODUCE THERE.

This guy seems to have huge issues with in his self! Ive been comming to this store for 4 years now and i also use the pharmecy quite regular as this is my main reason for even being in a publix at ALL. A little bit about me, im 6’4 black male im 56 and retired . Now with all that being said this young man doesnt even know that i may just be someone of importance to our community. why does he feel the need to follow me all over the store as i wait for my perscription to be filled? Why does he feel the need to stand behind me as i make purchases? Why does he feel the need to speak to me in a nasty tone? I mean this is every visit i make there and he’s there, this is what happens even with my wife this has happen. This guy doesnt know what type of day anyone has had or what type of mood someone is in. This type of racial profiling is a constant and regular bases in this particular store. One day he will do this to the wrong person and thier not going to take to kindley to it. IF IT DOESNT STOP IM GOING TO ASK THE MEDIA TO DO A UNDERCOVER STORY ON THIS STORE AND MATT. The next time i go in i will have a cam and recorder in place.

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Sharon October 10, 2013 at 9:36 pm

Hello,

I am disliking the new ribbed caps on Publix-brand 2 liter sodas and water bottles. The caps are too snug or stiff to twist off — but, mainly, the caps’ new ribbed design are too rough. I am home employed, so I open bottles easily a dozen times per day. The caps make my fingers sore and even created calluses. I actually keep a latex glove handy to help grip the too-firm and rough cap without hurting my fingers. Needing a “tool” to open a bottle is just ridiculous and shouldn’t be necessary.

I do prefer Publix soda over Diet Coke or Pepsi, especially because they contain Equal and not aspartame. My daughter was helping me carrying 10-12 bottles of soda into the house, and I heard her grumble, “You must have this stuff running through your veins!”

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Robert Callahan September 12, 2013 at 4:52 pm

I appreciate the fact that Publix is quality conscious when hiring employees. I use one certain Publix located at Bayside Lakes in Palm Bay, FL. There are a few others that I pass in my travels, and for the most part their good reputation is most deserved. However
I shop at the Bayside Lakes Publix because it is extremely well managed, clean, comfortable to shop at and the employees have a “family” attitude toward you. An example is the Pharmacy. They go out of their way to show you they really value your business, and care about your physical health. Even though they are always busy, they still take the time to make sure you are completely taken care of. The service is second to none. The prices and availability are consistent and fair. When you need a pharmacy, you won’t find a more professional, better managed or better staffed pharmacy than the one at Publix at Bayside Lakes in Palm Bay, FL

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M. Cush September 6, 2013 at 10:12 pm

In January of this year I took some items back to be returned to the
Treasure Coast Publix, the manager there, ‘Greg’ an obvious racist,
refused to take the items. After a long bout of explaining he finally took
the items, but added some racial comments in at the last minute.
When I called the corporate office to complain, he began spreading
insults about me to the store employee because of the corporate
complaint. It has gotten so bad that one of his subordinates, a Lori, has
followed me around in the community and has even made threats.
The Miracle Mile Publix is a very unusual store experience to say
the least.

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GEORGE November 15, 2013 at 8:37 pm

I totely understand your point as im going through the same thing @ store number 0514 @ 8725 roswell rd in sandy springs with the store manager there MATT.

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Lou September 4, 2013 at 12:08 pm

This morning for the first time as a senior citizen, I decided to take advantage of the senior discount that Publix was offering, so all week long I carefully made up a list of grocery items that I needed and waited until Wednesday in order to take advantage of the 15% discount. When I went into Publix, I stopped by one of the cashiers upfront to confirm that Publix does indeed offer the senior discount and he said “yes every day”, so I proceeded to go up and down the aisles shopping carefully, picking out what I needed. I only had about 10 items or so and I decided to be checked out with the same cashier that gave me the information initially. So I asked him, “do I need to show you any identification”? “How does this senior discount exactly work”? He said it was built into the price, and laughed a little. LOL!! I continued to question him and he finally said he thought I was kidding when I asked him for the discount and that Publix does not have a senior discount for the state of Florida. However, he’s heard that in other states Publix does have that policy in place. To my surprise, I was shocked but kept a very cool and cordial rapport with the cashier. I finally joked with the cashier and said to him that probably the reason Publix doesn’t extend the policy in the state of Florida is because a good amount of people in the state are senior citizens and they could probably lose money as a result. LOL!!! I’ve worked for Publix in the past while I was starting my business for a few years and I can tell you first hand that almost on a daily basis, I watched grocery carts filled with foods brought back to the docking and trash area to be thrown out with the trash and not even donated to the poor and the hungry. My guess, is that it had a mild expiration date, which incidentally becomes expired from just sitting in ones refrigerator or maybe it’s to keep the prices high and constant or maybe because of the liability they don’t want to donate it? I don’t know. A waste of good food in my opinion, especially when there are so many homeless people going hungry and half of them are Veterans. Is Publix over producing foods? Should Publix change their policy especially in hard economic times?
It’s not often that I complain or go into a rant about things but I just needed to get this off of my chest and express myself. I may go as far as sending a cordial email, lodging my complaint and concerns with Publix corporate headquarters in Lakeland Florida but my guess is that the complaint won’t go anywhere and they probably won’t do anything about it.
As my wise old Cuban father would say, “Keep your mouth shut and you’re a** wide open”. Make sure to put a little Vaseline. LOL!!!

Thank you,
Lou

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Matt September 2, 2013 at 2:52 pm

I think it is deplorable that you make your employee’s work at the stores on labor day while the corporate offices get the day off. I like how the people who actually “labor” have to work their typical 10 hour shift while those who sit in office chairs for only 8 hours are the ones who get the day off. This company was founded on ideals that the workers and customers are equally important. Be good to your employee’s Publix! Give them ALL the day off to be with their families!
Thank you for your time.
Matt H.

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Sharon Carr August 3, 2013 at 3:57 pm

In your weekly circular, you constantly advertise, and I quote, ” Glazed, Chocolate Iced, or Assorted Glazed and Chocolate Iced Made Fresh Throughout the Day, From the Publix Bakery, 10 oz. pkg. 2.99″.

I don’t have a clue how much each donut weighs, but the ad says “Assorted”. So I chose my assortment, and they told me that what I chose did not qualify. That only the round donuts with holes in the middle were on sale for 2.99.

That is not how I read your ad. Assorted means exactly that—an assortment of glazed and chocolate donuts. Here where I live, if it’s glazed or chocolate covered in the bakery, it’s a donut. Granted, it is only a .70 cent difference, but over time, that adds up. I am on disability, so every penny counts. Not only that, I am tired of feeling that I’ve been cheated every time I want to buy donuts on sale.

You either need to change your ad, or change your policy. I just don’t read the ad the same way that you do. It’s not like the produce isle, where you pick it out and weigh it. I don’t know how much the dang donuts weigh, and there is no weight on the sticker on the donuts that I purchased to tell me how much they weigh. No sticker on the donuts on the shelf already boxed either. So you tell me how that policy is fair. I am just tired of it.

Sharon Carr

311 E. 2nd Street

Apt. XXX

Tifton, GA 31794

229-388-XXXX

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Sarah Shaw July 15, 2013 at 5:32 pm

I am so upset!! Publix ( who I love to death ) has stopped carrying Cafe Geneva dressings.These dressings have no sugar and are very low in fat and calories AND taste the best of any dressings. A wonderful produce young man said I was the tenth person to complain already that morning. Hoping I will see Cafe Geneva again soon ! Sarah Shaw

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Grace Rodriguez July 11, 2013 at 6:26 pm

My Name is Grace C. Rodriguez I live in PSN Fl. 33015 / I have a Huge Complaint to place on the Store of : Gardens Square 8601 NW 186th St Hialeah, FL 33015-2553
Main: (305) 829-0423 Manager: Orlando Diaz.

I’ve called To Complain Several times about the people standing Outside the door of Publix Harassing woman that go by, saying things that are HORRIBLE!!! Today, they did this to my 15yr old daughter and me & then they proceeded to follow us to the Car. I contacted the manager and he said he saw no one, and that he couldn’t call the Police. Why is this OK. This is TOTAL SEXUAL HARRASMENT ( & Even To a MINOR ) why can’t anything be done to Resolve this Issue???

I want someone to contact me A.S.A.P!!!!
Grace C. Rodriguez
Cell: 305.525.5525
Email: FloridaHomeschoolHelp@Yahoo.com

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Nikki January 15, 2014 at 1:44 am

how were you dressed

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Brandy February 12, 2014 at 11:24 am

To Nikki, what do you mean, how were you dressed? What difference does it make? No one had the right to degrade someone else, or follow them to their car. That could have easily and quickly turned into a very bad situation. This was a child and her mother. The police should have been called. This manager should be sent through some training, or demoted.

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Stacy Sizemore June 24, 2013 at 9:33 pm

Is it publix police for your mangers or as managers to threaten minors? I am So horrified right now. John Harvey meat manger of publix in Belleview Florida 34420. Told his ex wife that my 15 year old daughter was in the sore and that he followed her around and she was stealing from the store. If this was true why would you not bust her I would like the tapes pulled from that day Thur June 20th 2013 arount 5:45 to 6:15 to prov that she did not do this. He as a publix Representative has no right to tell people outside that store that my daughter stole something when she never did and if she did he still would have no right to say things about a minor child to someone and then on top of that he threatened her by telling another minor child to tell her every time she comes into the store he will be watching and following her around. The people he said this to is his ex wife and step daughter who is my daughters best friend and now her mother will not let her daughter hang out with my daughter when she did nothing wrong I should sue him for slander the tapes need to be pulled to prove him wrong if he was right the cops would have been called this is an outrage and totally wrong to do to a child.

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Jerry Mein June 4, 2013 at 2:24 am

Build one in Modesto california

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Nick Magrone May 30, 2013 at 4:52 pm

Magrone Properties .

I am a principle of Magrone Properties and I understand Pubix has moved into the Liquor sales market. Presently I have several Florida Liquor Licenses for sale.

I would like the opportunity to discuss the potential aquisiition of these licenses with your departement representative. Included in this offering are: Lake ,Lee, Collier and Piniellas counties.. I am available by cell phone at 386-405-2825 or via this email address.

Cordially,
Nick Magrone

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dorothy May 10, 2013 at 9:41 pm

i don’t know why publix not on the news,you let your managers treat the employee like dirt,i can’t see why publix is still in bussiness you f***ing suck. they all need to get together and file a harrassment suit. thanks ass holes.

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Kristen May 8, 2013 at 12:15 pm

Just letting you know, that Publix in Lake City florida are sexist, racist, and do not care about their employees to save the world. My husband had gotten hurt there, at Publix, and a pallet fell on his ankle. He went to “Publix” doctor, and they told him that his ankle was fractured. [that he has to be on crutches] So, the doctor told him that he would be able to report back to work in a week. It still hurts him, but he is willing to work, to support our family. They then hire another person in his spot, and then dont give him any hours for the following week that he is supposed to report back to work. We have checked into workmans comp, and they said by law, they have to pay him for the time that he has missed after 7 days. Well, today makes the 8th day, and they schedule him for 3 HOURS, ON CRUTCHES. He works in produce, and that is going to be hard. They did say that he would be demo-ing, but publix never demos fruit. you would figure they would find something else to do for him. But, Im calling coperate!

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Kiersten April 24, 2013 at 10:04 pm

I am an employee and customer at Publix. I am writing with the suggestion that the credit card machines at check out also ask the question “Would you like your receipt?” at the end of an order. I know that as a customer I never want my receipt and as an employee I throw away many unwanted receipts every day. Asking this question would save a lot of paper and money for you guys. And it would be a good way to “go green”!

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Bessa Anderson April 22, 2013 at 12:33 am

Last week I was really disappointed. I purchased a chicken it was on sale for $5.99( a good deal) I did not look @ this chicken until Sunday(no I do not eat chicken on Sunday only) I am not 100% mobile therefore someone has to do most of my shopping. I was shocked and disappointed. The chicken was burned badly–being a borderline diabetic and hungry—I ate a leg of the chicken. @ 1st I was not going to report the burned chicken. After giving considerable thought and being on a fixed income. I called the store spoke to TRACY, she apologize she told me to bring chicken back and they would give me a new chicken plus a refund. I told TRACY I would not send a letter to Corp Office—after her kindness, how could I not let you know how kind her words made me feel. Tracy told me she would speak to the people in the Deli. The story does not end with TRACY- Because I do not drive anymore—My son took chicken back Sunday–He returned(4/21/13) with a new chicken and my cash his words to me were–Mom the lady ANGELINA ( sp check her name) was so kind when she gave him the refund. He asked me call and give her a Thanks. I called she was delightful and a pleasure. Although I was angry in the beginning your staff made me feel 100% better. Thanks to you and your wonderful staff.
Regards,
B. Anderson
Atlanta, GA

CC: To Greg Anderson ( my son )

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dorothy January 26, 2013 at 9:48 pm

why your co. don’t do right by all your employee,customer get a pack on the back,worker get kick in the ass. if a manager of the store don’t like you don’t any hours. i don’t there and don’t i ever will,but if you have employee want to work treat them better instead of giving a big bonus trying to keep worker down. thanks

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