Pizza Hut Corporate Office

Pizza Hut Corporate Office Address

Yum! Brands, Inc.
1441 Gardiner Ln
Louisville, KY 40213

Contact Pizza Hut

Phone Number: (502) 874-8300
Fax Number: (502) 874-8323
Website: http://www.pizzahut.com
Email: Email Pizza Hut

Executives

CEO: David C. Novak
CFO: Patrick Grismer
COO: Emil Brolick

Pizza Hut History

Pizza Hut was founded by brothers Dan and Frank Carney in 1958 in Wichita, Kansas.  The brothers borrowed $600 from their mother and opened a small restaurant in downtown Wichita.

In 1959, the first franchise opened in Topeka.

The business grew quickly in the 60s through aggressive marketing.  By 1966, there were 145 franchise locations.

In 1972, Pizza Hut went public and rapid growth continued.  The company merged with Pepsi in 1977 and became a division of the soft drink company.

In 1986, the 5000th franchise was opened.

In 1994, growth finally began to slow.  In 1997, Pepsi packaged all their restaurant holdings which included Pizza Hut, KFC and Taco Bell and spun them off as Yum! Brands.

There are currently over 11,000 Pizza Hut locations operating under Yum! Brands worldwide.  The Pizza Hut corporate office is located in Louisville, Kentucky.

{ 86 comments… read them below or add one }

Angry customer April 15, 2014 at 4:39 pm

Employee parked beside my car, got out of his car and hit my car with his door very hard which made a dent and he continued to walk into the restaurant even after seeing me inside of my car at the time of the incident. I went inside and asked to speak with a manage and was told there’s nothing they will do about it. I am very livid. Further action will be taken.

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Angry customer April 15, 2014 at 4:40 pm

Pizza Hut #013414 is the location.

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charles K April 13, 2014 at 8:19 pm

April 13, around 3:00PM I had seen a Pazza Hut in Fremont CA on Fremont Blvd(cross street Washington blvd) employee kick out a customer and his child(about 6 years girl) in front of me. I overheard some of the conversation, and it seemed that the argument was about coupons. The employee, a tall Indian man, overreacted and bring a gun and kill me?” when the customer had not said anything threatening. Be careful if you decide to bring your kids here.

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P Johnson April 11, 2014 at 7:49 pm

Good Day,

I am sooooooa disappointed ! I went into PizzaHut store# 024897, located in Huntington Beach, CA. According to the receipt I was issued, my arrival time was @ 1909 and my pickup time was @ 1924 ! That’s the first lie !! Next, after over a half hour wait, I received a simple order of 8 hot wings. Initially, I was told it would be fifteen (15) min. I left the store approx 34 min after I arrived. Upon receipt of my order ( after multiple inquiries on order status), I asked to have cheese for my order, as well as additional sauce. I received neither !! I was told they were out of cheese !! In my shock, I ask “what?” this is a pizza restaurant and it is 1930 in the evening! “How come you don’t have cheese?” No explanation ! I never did receive any reason for not providing additional hot sauce for the wings (8) !! Upon arrival home (5 min away) I called the store ( #024897) and spoke with someone named Jose Mendoza, who claimed to be the manager. He only offered my a discount on a future order!! I informed Mr. Mendoza that I was not interested in any discount, but, to please provide me with the number for his corporate office. this # 310-710-9719 goes nowhere !! Hence, I am here writing this review !! Additionally, the two largest wings in the order were also “RAW” !!! Shameful service and worse quality !! Sorry PizzaHut, You lost a customer! I think Mr Mendoza needs to be re-trained in the art of customer service! How sad for you all !!!

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Joanie Zapata April 8, 2014 at 3:12 pm

I worked for Pizza Hut in Brady Texas as employee who was training for management was very upset by the RGM asking me to do manager duties and telling me to do these duties while she was going to train a new employee she was rude and shouting at me for trying to help the new employee be trained telling me I wasn’t taking care of tables out front when on the schedule it clearly stated I was management but wanted me to serve I didn’t mind doing my job but if the Manager can’t do their own job don’t shout and take it out on the employees that try and do their job I walked away from the argument after asking her to lower her voice and she didn’t now I’m without a job for walking out of an argument I don’t think this is right I have another shift manager that can back me up too. So who is really in the wrong here is my question I’d like to speak to the owner of the Brady store not only for the mismanagement but the constant tardiness of “managers” lack of management skills at this store it’s a disgrace

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amy lee acosta April 5, 2014 at 9:12 pm

THIS IS F***ING BULLS*** I WILL NEVER EAT AT PIZZA HUT EVER AGAIN FIST OFF THE LITTLE GIRL THAT TOOK MY ORDER WAS F***IN HATE FULL……THEN THE PIZZA LOOKES LIKE A PILE OF GUNK THE CRUST WAS SO GREASY IT WAS UN EATABLE……… F*** PIZZA HUT….WILL BUY MY PZZA FROM DOMINOES OR LITTLLE CEASARS FROM NOW ON…..

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Rhonda April 4, 2014 at 7:48 pm

I really dont see how the Pizza Hut in Russellville Ky. Stays open. We receive couoons in the mail and whwn we call to order, they are out of that product!!! We really like Pizza Hut.pizza but the service is terrible. We can never get what we want because they
are.always out and act like its not a big deal!!! Please dont send out coupons corporate if you are not going to sell the product or have it in atock

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W Rady April 3, 2014 at 9:11 pm

Pizza Hut has gone way down hill. The Blaine Minnesota store is by far the worst ever. The only thing consistent about this store is the fact that they never get orders correct. After not ordering from them, tonight I decided to give them another shot. And once again, they screwed up my order. You would think, that, at least the management in the store would do something about this problem – Not!! The management, blames the customer. Very poor customer service. Never again!!!! Papa Johns by far the best.

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Charlie April 4, 2014 at 7:32 pm

I have the same situation in London, Ky. They mess up the orders consistently and then blame the customer. Management and employees are rude. This location should have been shut down years ago.

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lidovi April 1, 2014 at 11:31 pm

This evening, my father ordered a pizza and wings for pick up……..in orDer to avoid the long wait. The wings were raw……pink. I call in to complain………they put me on hold………..i ask to speak to the manager and they put me on hold. I call back and they put me on hold………..AGAIN. Once i speak to the supposed “manager”- ericka so she claims……she says……well for next visit………..you can have 8 wings for free. NEXT TIME?? FOR FREE??? 8 OF THEM?? 1- I just payed for them………..so I dont want them for next time………and these are not for free…….these should be replaced cause I already payed for them……..and 8 of them??? I payed for 16. So she offers to give me 16 but to go pick them up. Why should i have to drive when i already went to pick up an order that they messed UP??? so she offers to have them delivered for whenever they get a chance. ok i say…thank you but i need your employee number. No!!! that is confidential she says………confidential????? I then tell her…..” you do know you only work for a restaurant right????” I ask………” so are you afraid to tell me cause of fear that i will report you?” she is like you are acussing me so I have a right to give you bad service. WTH???? acussing you of what?????? you are nothing i say…..just forget it and have a nice evening…………she goes on saying……….o yes m’m I always do……..im like well thank you “adios nakita” “adios nakita” ( naca or nakita is an insulting misdemeanor for tacky people without education) and she goes on and on trying to scream over my voice. TRASH TRASH TRASH TRASH. not only did i get bad food cause of raw chicken………i got bad service -more bad service- and once again more bad service………and stil they got away with it. Does anyone in corporate really care????? or is it like too bad so sad you fell for it now live with it? this is pizza hut located on mines road in laredo texas TRASH TRASH TRASH

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Sherri Bailey April 1, 2014 at 10:13 pm

Every since Pizza Hut went to a call center, the orders are a disaster! It’s either the wrong order or delivery time is way off (1 hr at least). It seems as though the desire to please the customer is far removed from the individual store; because after all; it’s just a call center and with each phone call… New person who still doesn’t really care if you are getting what you need. Last week I ordered pizza for my family and waited 2 hours and upon my call to determine ETA; I was told I did not have an order placed with them. I had also given credit card information over the phone. Frustrated, I cancelled the order and called my other local pizza place; after obtaining the pizza, during eating, there was a knock at the door and it was PIZZA HUT, trying to deliver my 3 hour ago order that I had cancelled. Yes, after checking my bank account online, I had been charge for the order and to receive credit, was PAINFUL.
I have also been called 30 min after an order was placed and told they were out of something but when I tried to call them back; couldn’t get through to one person who could help process my order and correct the problem w/o demanding manager to contact the actual Pizza Hut where the order was to be completed. All issues delayed my order by an additional hour! Very disappointed in the order process. Seems to me there should be a quality study to determine the problems associated with the call center mistakes before many loyal customers avoid using Pizza Hut all together.

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Sherry Matthews March 30, 2014 at 9:45 pm

I have had several problems with your Pizza Hut in kimball Tn but I have never complaint, I just quit going into this one for several years. Well my husband decides while we are in that area a lot that he had a taste for a pizza so against my better judgement I decided to give it another try. When we placed our order the waitress entered it wrong so we go the whole ordered that was not what we ordered so we waited on another pizza for the correct one, without no time we received our new pizza after we had to sit with no refills waiting on it, once we get it we decide to just get it to go because of the length of time we sat there. Once we got home to eat it we looked at it and it was completely raw. The meat was cold and you couldn’t even pick it up because of the dough being under cooked. I am very disappointed once again. $27 dollars for a raw pizza is rediculous. I have nothing good to say about the kimball Tn Pizza Hut. But would like to also recommend anyone and everyone to make a trip to the Pizza Hut in Scottsboro Alabama I have no complaints with them, service is great and the orders are correct with the pizza being cooked to perfection. Thank you

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Stephanie March 30, 2014 at 4:48 pm

I have been a Pizza Hut customer for, well, my whole life. I reside in the city of Royce City, Texas with my husband and our beautiful daughter.
Since we purchased our first home last year, I have ordered from this location several times.
I am very sad to say that EACH and EVERY time I have ordered from there, my order is wrong. One of these times I even had somebody else’s order. As I always have, I politely called and explained that this happens every time, an apology was given, and this last time I awaited for my breadsticks. My daughter patiently waited for the breadsticks as I explained they were bringing them.
The driver came back and dropped off a bag (which, yes I should check, I should always check: I should not have faith, I should just check before the driver takes off, but I mean, come on, AGAIN?! No way not another mistake).
I returned to my kitchen, opened the bag, and it is YET another order of cheesy bread (my daughter does not like the cheese bread, she likes the breadsticks).
My husband came home, said “cheesy bread is better anyway”, blew it off, and opened the pizza.
Now, coming from a ”non-chalant” type-of-a-guy, he seemed to have his OWN form of opinion regarding this matter. He replied, ”but i would call them and complain that we didn’t ask our order to be thrown around the room and stepped on a couple of times!” The pizza looked terrible, barley any cheese or topping at all.
I am never one to complain but not one time have I been satisfied and think THIS is an outrage, and so here I am: They leave me no choice. I take my business elsewhere FOREVER, and complain all over social media, or I write you people in Corporate to make this right.
 

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Tony Perea March 30, 2014 at 1:04 am

Went into the Pizza Hut on 120th in Broomfield, Co My Mother and i always go to that particular one because your staff has always been very nice to us. Today we went into the resturant. I was at the table preparing to sit, but waiting for my 74 year old Mother. When on of your staff, approched me and accdidntaly droped two plastic glasses that where ment for us. No big deal. She set one of them on the counter then brought the other to the table and set it on the table. I gave it to her and asked her to bring us two new cups that had not bounced off of the floor. She became sarcastic, and confrontational returned to the table with two paper cups then said so what you want is two paper cup. Then I replied is this going to be an issue. She leaves then sends the Assistant supervisor over. She approches me very unprofessional and sarcasticaly said “What” as to threaten me. She told me that I had to leave, and made a big sceen infront of other people very imbarrasing. She did not want to hear my side of the situation, she glared at me as if she was going to attac me or something. The other lady also appareently told the Supervisor that i called her Stupid. Although what she did and what she started was pretty stupid. I did not call her such. I am college educated 54 years of age with my 74 year old Mother with me i am not confrontational . I am however Portuguess and Hebrew. I get alot of pregiduce reaction from people. Maybe that was it. Your staff are prejidice people. is that the type of staff you want to represent your organization. I told the Suppervisor that we will never go there agains. I belong to an organization and in the summer we watch baseball games and order pizza alot of people aprox. 100 and i order them from Pizza Hut. Guess what thanks to the way that i was treated and the way your run your business I do NOT think that i will be ordering Pizza from your organization any more. so that would be feeding 100 people times 25 pizzas. three moths of summer you can do the math. That makes for alot of money that is not going into your organization. See i can be nasty also. Ka! Ching!.

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Gina March 26, 2014 at 11:27 pm

I ordered my pizza for my son’s birthday on March 26th 2014 @8:08pm on the ticket it says deliver by 8:53pm I called several times to ask how long it would take he said like in 5 minutes it should be there mind u I ordered At 8:08pm iy was now 9:59pm I called the manager he was really rude I asked if it was free after that long he said no it was gonna be 15 more minutes and the store is only 1.5 miles away so can you please tell me why do they say oh our driver is late so who’s to blame I’m VERY disappointed I never had to complain … store NO.027066 in San Antonio, Texas

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Mildress & Clifton Goss March 21, 2014 at 9:42 pm

The server was rude. He forgot to put in our appetizer and blamed the kitchen. We said we would wait. When the wings came out, they sat on the counter while he checked people out. By then, we were done so my husband said lets just check out and go. He went up and asked for a box and the check. Ryan (the server) told him to wait till he checked everyone out. My husband waited. My husband said he could have gotten a good tip and Ryan said money isn’t everything. My husband asked to speak to the Manager. While we were talking to the manager, Ryan (server) started arguing with the manager and Ryan said he didn’t care if we ever come back. The manager told him to be quiet. The manager took care of our dinner and gave us a box. Ryan continued to argue with the manager and he kept telling him to be quiet. The manager was cool. I want to say also, the place looks shabby, dirty and the salad bar looked like it was out since lunch.

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Kevin March 19, 2014 at 11:56 pm

First complaint I can’t email Pizza Hut through the link they have. Keeps saying I’ve be 404′d. Anyhow, I order my kids pizza n pasta through their online ordering system. I missed the call to confirm but called back within 5 minutes of their message and went through the order and confirmed the order, phone number and address. After 45 minutes, nothing. I called and the same guy said yes it was confirmed and didn’t know what happened so get got the manager. Manager said it had been cancelled and said sorry for the mistake but offered to redo the order and give me 15% off. Really? 15% for screwing up my kids dinner ? Needless to say my kids did not eat Pizza Hut tonight. Stay away from…

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carl March 19, 2014 at 8:14 pm

I walk in order a Pizzone and all was good, I then waited the 10 mins they had said I would wait…still ok. while I was waiting the guy that took my order went into the back of store…the phone rings…the woman making the pizzas walks right over and answers the phone…but get this…she doesnt wash or wipe her hands off!! HEALTH VIOLATION…I mean how often does she do that during her shift…then goes back to makin more pizzas…YIKES…HOW MANY GERMS ARE TRANSFERED THAT WAY!! I couldnt believe it…made me want to walk eight out and leave my order right there… SAD…NO HEALTH TRAINING THERE…DOES SHE EVEN HAVE A FOOD HANDLERS CARD…DO YOU EVEN KNOW!?

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Richard March 19, 2014 at 7:42 pm

I’m just order one of those $10 pizzas and it was just plain nasty sorry .

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Jeff Hawkins March 17, 2014 at 10:41 pm

I ordered a pizza from Batesville, MS. I ordered a pepperoni, onion, and extra cheese stuff crust pizza. When the pizza arrived it wasn’t done, so I called the store for them to remake me another one. When my second pizza arrived the driver said I owed 4.99 for the remake. I called the store and spoke to the manager in charge and she told me I had to pay the convenience and delivery charge for the new pizza, and I couldn’t charge it to my card that I had to pay cash. I told her I shouldn’t have to pay for their mistake. So she told the driver to bring back both pizzas. I then asked for my money back and she refused. I will never order from Pizza Hut again if this is how they treat their customers

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John March 14, 2014 at 5:39 pm

I ordered my pizza at 3:14 on line it said my pizza would be delivered by 4:14 at 5:12 my pizza still hadn’t mad it I called the store and they said that the delivery driver said he came and tried to call but my phone wasn’t working. But I’m standing outside talking to the store on the phone that he lied and said wasn’t working and had been out there for the last 40 minutes . He never came and after 2 hours of waiting they ask if I want them to send the pizza back out ha very funny. What I would like is to be treated with good customer service by competent people who understand customer satisfaction without lies.

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Jacqui March 12, 2014 at 10:49 pm

I ordered my pizza online and I waited an hour for it..it never came so I called and they said that the order never came in and that the manager would call to tell me where my pizza is I mean really? Did they really give my pizza to someone else my house is literally 5 min away sorry Pizza Hut but I’m never going to anything here you lost me

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clarinda March 10, 2014 at 9:40 pm

New store and can’t get you order right sign up online order is never what the email says you guys have just lost a loyal customer.

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Jose Cortes March 10, 2014 at 7:41 am

The Pizza Hut in old Brooklyn Ohio is extremely unprofessional. The crew doesn’t take orders correctly I wait half hour to get a wrong pizza. If like to speak to the area manager or higher up like human resources. It would be ashame if I stop conducting business with you because your Bidulph location in old Brooklyn are incompetent and play around to much with people’s orders if they’d a payed attention we wouldn’t have a problem.

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Justin March 9, 2014 at 9:17 pm

The Pizza Hut in Madison Florida is absoutlety crap. The service sucks, they never have what you want. Not to mention the waiter is the most uneducated person ive ever met. I guess they were all outta people thay can talk during all the interviews . And once we finally get our pizza its effin mushy… worst ever!

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luke March 9, 2014 at 3:28 pm

Boise id, 9050 ustick rd //pizza was cold, late, and missing a topping, tried to call for manager and never recieved a call back :( sorry pizza hut but you just lost a good customer and my close network of , freinds, family and some fellow small business owners, horrible experience, thank you for reading this, if you all ever do.

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Steven Huth March 6, 2014 at 9:53 pm

I went on line at pizzahut.com and ordered 2 pizza’s. I was told that they would be delivered by 7:29. At 7:45 I hadn’t received my pizza’s. I called the store unit# 004630. I had the displeasure of speaking to person named Keith. He had an attitude that I had the never to call. He said the driver had left more than 15 mins ago. I am located less than 10 mins from the store, per google gps. As of 8 I called back and asked to speak to a manager, after getting Keith and his attitude again, he then said he was the manager. When I asked about my order I was told that the time I was given is not a really time just a “estimated time”. I asked him again if he was the manager, not believing a manager would treat a customer the way I was treated. He finally admitted he was acting manager, when I let him know i wanted a manager to call me back in the morning I was told “then call back when he is in.” He then hung up the phone on me. I will say this is the last time I will ever order from Pizza Hut. The pizza’s I got were cold, I was treated rudely and I was hung up on. I can not believe a company such as Pizza Hut would employee a person such as I had the displeasure of dealing with. Besides writing this complaint I will just spend my money a Papa Johns. They don’t seem to have such rude people working for them

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E.M. March 4, 2014 at 10:02 pm

Store #014417 in Ft Collins Co has the WORST management! The mgr (Steve)
fired 2 single mothers because they could not get back to town due to weather,
Road closures and multiple accidents for one shift that started at noon and one at five.
He was notified he day before, we were blamed for the act of God persay.
Instead if him saying, I understand get home safe, we got it covered – he was rude,
Out of line and unprofessional. They employees werent driving – safety is first. Im sorry
I took them with me and inconvienced this “mgr” … my life, and theirs was not going to be
Put at risk and his BULLY type tactics were not going to change that. The wrong P.H. Job was ended.
I will let everyone know what happened and to not buy from this location any longer due to poor mgmt
At all levels.

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Trisa Smalls March 1, 2014 at 7:20 pm

visited the pizza hut in North Charleston South Carolina on rivers Avenue. I believe that the cash you stole my card I went to speak to the manager because I didn’t get a card back who was the left then happy to assist me he felt like it was a burden I believe pizza hut need to employ better characteristic people and make sure that they do Sleed and background checks on employees. I will be contacting a lawyer to assist me what my complaint andmy suspicions of theftbof my card.

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Eric Perez February 27, 2014 at 11:53 am

Pizza Hut I have a major concern that will affect your stores in el Centro California and Calexico California . Let me explain recently in our area we lost 1,300 jobs to a beef plant here that affects revenues to your store now the government wants to close a immigration facility in this area witch means another 1,000 plus jobs that impacts your stores even more and your stores have been a vital part of our county of imperial and you may check but I know the revenues are very good , but if all these jobs are being lost how will people spend money when money is tight so people will only buy so little to just get by . My name is Eric Perez treasure of a local union with over 1,000 members and families who will be affected . We have contacted our congress men Juan Vargas who is in Washington DC fighting to saves jobs , revenues,and business in our area. My e-mail is perez_XXXX@yahoo.com number(760)482-XXXX for more info but as a loyal customer and a valued customer I think you should be aware and concerned about these changes to your stores. We need to work together to do everything we can to save jobs save money that maybe not come in that will even close your doors if revenues go down now even more jobs will be lost , thank you for your time and taking the time to read this.

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Heather Donahoo February 25, 2014 at 8:21 pm

I placed an order online for Pizza Hut in Odessa, TX. It gave the delivery time of 2hrs later. Of course you don’t know the delivery time until it is too late to cancel your online order. I called to cancel my order and was put on hold by the store for over 15 minutes. I hung up and called back and before she ever even asked me to hold, she hung up on me. I was finally able to call back and say no I will not hold because I was just on hold for 15 minutes, but I was put on hold anyway. Finally someone answered and I was able to cancel my order. Two hours to wait for a pizza is absolutely unacceptable. I won’t be doing any more business with Pizza Hut in Odessa, TX.

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Gianni ponce February 23, 2014 at 11:55 pm

This is absolutely ridiculous! I ordered a pizza n wings exactly two hours ago!! I called at the one hour mark and they said “they were busy, and only had one driver” then again they dot hire anyone! This place has ALWAYS given me a problem and i speak of the location in miami on biscayne and 89th street! Horrible staff! Horrible service!! Just unbelievable!!!

Btw im STILL waiting for my order!!

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sandra vidrine February 23, 2014 at 11:04 pm

Ordered supreme pizza from Ville Platte La they told me there was a wait of 30 min

Well it took 1 hour. And the price they told me as 20.75 . Well they charge 26dollars and some change. What’s the deal. If they collect more than the amount quoted. I’d think someone is pocketed some money. Won’t be going back. Think somebody needs to check on this location.

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