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Pizza Hut Corporate Office

Pizza Hut Corporate Office Address

Yum! Brands, Inc.
1441 Gardiner Ln
Louisville, KY 40213

Contact Pizza Hut

Phone Number: (502) 874-8300
Fax Number: (502) 874-8323
Website: http://www.pizzahut.com
Email: Email Pizza Hut

Executives

CEO: David C. Novak
CFO: Patrick Grismer
COO: Emil Brolick

Pizza Hut History

Pizza Hut was founded by brothers Dan and Frank Carney in 1958 in Wichita, Kansas.  The brothers borrowed $600 from their mother and opened a small restaurant in downtown Wichita.

In 1959, the first franchise opened in Topeka.

The business grew quickly in the 60s through aggressive marketing.  By 1966, there were 145 franchise locations.

In 1972, Pizza Hut went public and rapid growth continued.  The company merged with Pepsi in 1977 and became a division of the soft drink company.

In 1986, the 5000th franchise was opened.

In 1994, growth finally began to slow.  In 1997, Pepsi packaged all their restaurant holdings which included Pizza Hut, KFC and Taco Bell and spun them off as Yum! Brands.

There are currently over 11,000 Pizza Hut locations operating under Yum! Brands worldwide.  The Pizza Hut corporate office is located in Louisville, Kentucky.

{ 150 comments… read them below or add one }

Darrell July 30, 2014 at 4:21 pm

I never do this but when I ordered some wings the other day what was in the box was pitiful. These were like pidgin wings. I have never seen wings so tiny so I took some pictures. Maybe yall need to stick with pizza course you do that right. Wings not so much. Very disappointed

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Justin July 30, 2014 at 2:05 pm

Lake Charles Louisiana- Ryan street location. Cocky manager- can’t get pizza out in time twice- will do nothing to fix the issue! Manager wanted to argue with customer instead of fix and address problem! Will never in a million years go back!

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Bridgette Moses July 26, 2014 at 11:10 pm

The Pizza Hut store on La Cienega and 18th, in Los Angeles, are completely unethical and rob you of cash. The general manager allowed his driver to pocket over 74.00 cash, which was my change.

The store forgot to deliver my pizza the previous night by 11:30pm and when I inquired about the missing delivery, they said the driver “called” me repeatedly, last night. Thankfully, my phone tracks all calls and there weren’t any calls past the initial one.
I ordered pizza the next morning at 10:00am.
The delivery driver never brought me back my change (nor called me per my repeated request) and put the blame on “my child-a lady-a woman, named Miriam” that was not even there nor existed.
I called the general manager and he said they gave it back to whoever. I asked can I get the district manager name? He advised they didn’t have any. Then he hung up.
I’m warning you. These people are crooked and very low.

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JD July 25, 2014 at 7:39 pm

**PIZZA HUT @ Comic-Con – NOT KId-Friendly!!**

They yelled at a child and made him cry when he reached for his own slice.
I caught up to the frustrated family and gave them my slice.
I then stood in the Mega-Line again in the burning sun.
“One slice per customer Ma’am you need to leave and not come back through”
“But the other slice was for a child”
“The child needs to be with you in the line”
“But you yelled at the child”
“Move along Ma’am” — Grabbing the plate out of my hand and handing it to the next person in line!

!!!WOW!!! — No Pizza Hut ever again!!!!

**PIZZA HUT @ Comic-Con – NOT KId or Family -Friendly!!**

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karen j July 25, 2014 at 5:22 am

I have ordered cheesy bites pizza twice now and looks nothing like commercial. …just small pockets of dough…..no cheese….rip off and false advertising. Hacks me off every time the commercial comes on.

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Ray Klein July 23, 2014 at 1:47 am

Placed order online, order made with wrong crust. Restaurant manager stated that website gets orders wrong constantly, but since they are a franchise, its not their fault. Heres a clue about customer service, if the customer isnt happy….then they wont be back.

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Michele mclemore July 21, 2014 at 1:29 am

I visited the Pizza Hut in Sylmar, California today. It was the worst Pizza Hut experience I’ve ever had. The host did not greet us, was unfriendly. Our server got our order wrong and proceeded to tell me that’s what I had ordered. I told her I hadn’t ordered it again and she said she’d talk to her manager who never came out or apologized for the error but gave me voucher that’s useless because it’s in store credit that I can’t use because I live over two thousand miles away. They didn’t care, just looked at me like oh well, not their problem. She brought me the wrong drink and again told that’s what I ordered, but after I complained again she brought the wrong drink. Then at checkout we were overcharged for more drinks than we ordered We were credited for that. The crew and management needs more training in hospitality, politeness and honesty. I will never visit this Pizza Hut again, even when I am back in town

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Ashley July 20, 2014 at 12:27 am

Me and my husband ordered wings for pick up, we get them home and they were so tiny and they were not very good we also ordered waffle Fries they were so over done the whole meal was just horrible. ..I decided to call to see about getting a possible credit and I was hung up on 3 times and the forth call finally I was able to speak to a manager and he was so rude to me and said we ordered during “peak” hours and he has a business to worry about and that there was nothing he could do so I asked for the corporate information he told me he can’t he is to busy and that I can look it up myself and right before he hung up on me he quickly says I was gonna give you a credit what a joke for anyone that reads this the pizza hut I’m referring to is in white oak , pa 15131, I have never had a bad experience with any pizza hut before this but this was the last straw apparently the customer is not number one in their book

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melody July 18, 2014 at 3:59 pm

I have always have a good time of eating at Pizza Hut at Grove City PA. If there has been a problem they have taken care of it . I however am not a rabbit and am mad that you are going to take the salad bar away. As I am a vegetarian I enjoyed eating the rest of what was on the salad bar. you are making the list of what I can eat smaller soon it will not be worth spending my time or money there. thanks for nothing.

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k. parsons July 17, 2014 at 12:57 pm

Was delivered raw chicken yeterday. Jacksonville, FL. Picture available.

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fallon vauters July 16, 2014 at 11:18 pm

I m sick of this I ordered pizza hut 2 times this is the second damn time I have been called for them to say the driver is out they are closing I can’t eat my pizza I ordered at 1023 and they closed at 11!!!! I’m sick of this!!!!!

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patty mayden burchard July 16, 2014 at 11:11 pm

My daughter works at pizza hut in morrilton. She is new, still learning and training. She came home crying at how she was treated by the manager named Kim. Kim yelled at her for not having every single strand of hair in her hat after my daughter had been working several hour she then oceeded to make my daughter go to the bathroom and fix her hair. He hair was put up and off the shoulders and face. She then said ally should be wearing a belt after she was the one who told my daughter what type a slacks to buy and wear. My daughter complied with her instructions but Kim threatened to write her up. Now I know some things about management. This job is turning out to be a feasco. Kim brings her children Into work and let’s them work. Neither which are old enough to work. Second none of the other employees were told to wear a belt even though at least five team members were not wearing belts. All this manager does is text ignores customers and spends her time trying to get people into trouble, she is unprofessional . also she had employees from other stores come in and belittle the crew. They were rude and making the team uncomfortably embarrassed. Now I know she maybe trying to get people fired, she is a cancer to your corporation. This is my daughters first job , she has said how much she enjoys working for pizza hut, but if this woman is not put in check and taught professionalism then I will pull my daughter out of that job and persue legal action. This women is not even the manager to this store. I feard that you may lose a team and a location with this women present. Customers are complaining and so are your employees and there is NEVER a need to bully employees! Especially from other employees from other stores. Several employees said they were rude. That’s ridiculous . I want my daughter to have a good work experience and have a positive work environment. Its sad that your training managers don’t know how to train.

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remaining anonymous July 14, 2014 at 2:28 pm

I am remaining anonymous until I contact the CEO’s in letter form. I am currently a employee of Pizza Hut in a suburban market outside of NY, the store I work in is a franchise. I am sorry to have to inform the corporate offices of how poorly I am as well as the rest of our employees are treated. I was hired under the assumption that I would be a waitress my job responsibilities include cleaning toilets/cleaning everything, answering an over whelming amount of phone calls all which must be done in under 4 rings, serving upwards of 5-10 tables including parties of 10 persons or more, frying food, cutting and boxing food, serving walk ins and carry outs, and maintaining my cashier, handling customer complaints, making boxes, organizing the front of the house, and dispatching drivers all at the same time alone. We have one cook the head manager and 1 driver daytime we are told by our district manager we have to save on hours of labor which compromises the quality of our customer service which is not our fault, this is what they always say we must cut down on labor which means we do the job of many people for the same pay and if we don’t do our multitude of responsibilities quickly and happily we told we must improve ourselves. I only work two days a week I beg for more hours which they seemingly cannot provide me I have a baby to support. When I spoke to the manager he said he did not have hours for anyone, however, when I checked the scheduled he had given one waitress 25hrs and she had only been employed in our store for 2 months. Ironically, she calls out for half her shifts and I am left to come in on short notice. I have told the manager that this is not fair, he has done nothing about it. I have been called a slow worker when I find it hard to keep up with doing over ten things at once, and even stupid if I do not know something I was never trained to do. I was never trained properly which makes my job harder. I have had to work under enormous pressure when I only work my two days a week which does not really allow me to feed my family properly. I feel so upset that I am going to not stop pursuing this among the many other issues Pizza Hut has. Stop blaming the employees who work above and beyond anything I’ve ever seen at a minimum wage job and start owning up to having a lack of fairness, leadership, balance, staff, and hours for your stores. Franchisers being absent and cheap are giving you a bad name not your employees. Your brand will continue to have these many pages of complaints I see now from customers and employees at this high rate if things do not change now!. We were told we had the poorest rating at our store in the entire city well it looks like the same type of complaints are actually national. I do not feel things will change perhaps I have lost my faith in your brand, it’s really sad because most of these bad things could be easily fixed if you had enough properly trained staff to handle the work loads and if you spent the money to pay your staff for the sake of having return customers its a basic business principal. I have gone home and cried because of this job many times and enough is enough.

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Jeri l July 13, 2014 at 11:04 pm

I order two at 4701 13th ave s fargo order two pizza one supreme pizza and one pepperoni extra cheese I order at 844 it saying be 1030 came at 930. Mine burned and cold not right. Supreme pizza soggy and cold. Don’t cut the pizza right. I call back to twice they can only try again make right or credit. I just want my money. I will never order can from pizza hut please the are ruined as hell

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Linda Shields July 13, 2014 at 9:17 pm

Was wondering if there was a way to locate a commercial that was filmed between 1977-1980 in Moline, IL. I was an assistant manager there and myself and another employee were in a commercial.

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thalia davis July 7, 2014 at 12:27 am

We ordered @ 6:42 p.m. july 6th at the 18810 meridian ave south puyallup washington 98338 pizza hut. We were told that it would be an hour and a half till delivery. We called at 7:55p.m. to ask where it was we got the call center and was told to push # 2 to inquire it’s whereabouts it said to cancel , inquire about the order, or change order.We then tried again to find out where it was we asked the call center to connect us to the store. We got a person and he told us that we were lied to about the timing then he connected us to the 253-847-4878 again a recording about checking or canceling an order. So we called again got the store they told us new driver was out with our pizza but when we asked how long ago we were told an hour so we told them we didn’t want a cold pizza. So they recalled the driver and then sent out pizza we finally got it at 9:20 p.m. Very unhappy waiting almost 3 hrs. Please respond to this e-mail asap. Thank you for your prompt attention.

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karan kozlow June 30, 2014 at 11:51 pm

I went to a Pizza Hut on June 26 in Owego, NY. I ordered the salad bar, an ice tea, and three breadsticks. The bill came to $12.00, plus I gave a $2.00 tip! Seriously? $14.00 for a plate of salad, three breadsticks, and an ice tea? The ice tea itself cost $2.50!!! I will not be patronizing Pizza Hut any more.

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dave June 16, 2014 at 11:13 am

Your new commercial is ARROGANT and OFFENSIVE, , When the guy says trust me I am a celebrity, You are saying that celebrities are better than the people who actually keep you in business,I for one will stop buying any of your products.

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Mamadou Diallo June 14, 2014 at 9:22 am

I was a delivery driver for pizza hut at13318 new Hampshire ave silver spring MD till yesterday.
I decided to take my 2 daughters on my time off to go and eat.
we arrived and ordered the food and sat down to eat.
I saw the area Manager walking in and looking at me with hate.
he then came out to the dine in with a questioner and said he wanted to ask me few questions on an ongoing issue.
I reminded him that I was off the clock and had to watch my kids.
he immediately yelled at me and started threatening me.
I told him that he didn’t have the right to force me to talk to him while off the clock and eating as a customer.
He then called the police on me.
I waited to talk the police officer who listened and told me leave and to filed a civil law suit to protect my right.
I reminded the area manager Nishar that we were not in Pakistan where you can use your authority to abuse people.
I will legally fight this case to make sure that other employees will not be victims to his dictatorship.

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Angel June 9, 2014 at 4:18 am

Im upset with the fact that works numbers are posted for all other workers to see. You never know who your working with, I just think for safety purposes that my number and fellow co-workers shouldshould be with management, not for every tom, dick and harry that wants to write it down and harass me. Its getting old and annoying.

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Kuldeep Gadhvi June 6, 2014 at 7:20 am

Things are no different for Pizza Hut anywhere in world, Pizza hut will sink in front of Dominos.

Me and my wife went to dine-in at one Pizza hut in Surat city, India. Recently they have advertised on large scale about ‘Birizza’ a rice dish which appears very tempting in hangout images all over. We placed orders for one veg Birizza and one chicken Birizza.. Upon getting our plates me and my wife burst out in laughter looking at the quantity served..!! It was simply a laughable portion. Rice was not more than 5-7 small spoonfuls. My wife called the manager who honestly acknowledged that 80% customers have this same complaint but authorities aren’t resolving it. My wife showed him 2-3 peanut size chicken pieces in one full meal plate, and the poor guy had no answers except to look down in shame.
we left the table immd without even tasting a spoonful of Birizza.

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Elicia Lenius May 31, 2014 at 10:05 am

My husband and I have had many unenjoyable experiences with the Pizza Hut in Pierre SD. I contacted Pizza Hut on my last bad experience and was told credit would be applied on our account. We avoided Pizza Hut for many months but decided to use our credit and see if it had gotten any better. When I called they said our account did not exist. We have used the same phone number for 5 years and we were just gone! I explained about our prior bad ezperience and the credit to be told “they dont remeber that” and that “They had no idea who we were.” WOW! So no I am a liar and my accout was lost. I emailed corporate and was tild someone from our area would contact us in 3 days. NO SUCH CONTACT WAS MADE! Our complaint was igonred. Pizza Hut in Pierre SD does not care that we work in places with HUNDREDS of people whom are now hearing this story. We have heard several other bad experience stories in response about the Pierre SD Pizza Hut. Dominos is now recieving our business. Pizza Hut in Pierre SD is giving an image of not caring about their Customers, or Customer Service.

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Liz S. May 30, 2014 at 1:19 pm

My husband and I always went to Pizza Hut in years past (several – 20 or more) and always enjoyed sitting down to a pizza and a pitcher of pepsi, etc. As time went on, and delivery became popular, we were a faithful customer of having pizzas delivered or picked up at least once a week. Always good, always consistent. Quality superb. Well, the past year or so, what has happened to this company? We had a store that we frequently ordered from and it was fine for a while, then all of a sudden, when you would go to pick up your pizza, it was utter CHAOS! Nobody could find the order, nobody appeared to know what the heck was going on and it was a madhouse. People standing around waiting for orders and not getting anything! We vowed to never go back to the Leeds, AL location and didn’t. So, we decided we would try another store near us last night in Trussville on Valley Rd. I ordered online and it stated my order would be ready in 19 mins. I arrived at the drive thru in 25 mins. and had to wait behind two other cars for over 30 mins. The lady in front of me was irate and screaming out her window and said she had been there for about 45 mins. Finally they had the car that was sitting at the window move to a parking spot. Then, the lady in front of me’s order was wrong so they had to make her another one. When I finally got to the window, no one could find my order. It took about 10 mins. for someone to even acknowledge that I was at the window and then a guy asked my name and went to look for my order and never came back to tell me anything! He then picked up two delivery orders, walked out and got in a car and LEFT! Finally, another employee came over and I told her my name and she said they did not have my order. I guess the old Pizza Hut is gone forever. It’s such a shame this company has stooped this low and I really don’t expect them to be around very much longer. I really don’t care for Little Caesar’s, Papa John’s etc. but it doesn’t appear I have a choice any longer. So sad…….

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Steve Elrod May 24, 2014 at 11:17 pm

Hello, 6 months ago I ask Pizza Hut Why can’t Pizza Hut in New Mexico have BBQ Pizza like they do in Arkansas?, Simple BBQ PORK Pizza they’ve sold for year..
And Now this new BBQ Pizza isn’t anything like that. Why can’t your BBQ PIZZA be like the Pizza Hut BBQ Pizza in Arkansas? You guys get someone who has never even tasted BBQ to come up with a bunch other crap to add to a BBQ Pizza and it taste like what you put on it, Crap…Fire your research department and call me I’ll show you what BBQ PIZZA is suppose to taste like for free, and after you sell millions of them you can thank me then. Just don’t sell anymore of those things you guys have come up with..I don’t know what you’d call it, but it’s not BBQ PIZZA!!!!

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Dianne May 22, 2014 at 8:17 pm

On May 22, 2014 at 6:38 p.m. I tried to order three pizzas. The number I called was 601-898-5559, this was a pick up order in Madison,Ms. The man was rude and I had to keep repeating the order over and over and that was just on one pizza. All I wanted was one stuffed crust supreme hand tossed, one thin crust pepperoni , and one stuffed crust hand tossed pepperoni. Now how hard is that. The man was so rude that he hung up on me. If these people can not take a phone order it is a big problem. I ended up having to go to Pizza Hut and order and wait. This is unacceptable in any business. I spend money at Pizza Hut once a week, but it looks like it is time to start looking for another Pizza Co.

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jerry Mitchell May 22, 2014 at 12:01 am

I have always been a big supporter and customer of Pizza hut….until tonight. Pizza Hut has always delievered my pizzas atleast once a week but tonight when I ordered… a guy named Jeff , from the east stone drive store in Kingsport,tn..told me They didn’t deliever to my address. After a few HEATED WORDS…we hung up and the next thing I see is 3 COP cars in my drive way telling that I had threaten to burn down their store. I am a 25 year retired Army 1st Sergeant…..Mr Jeff had better had that on Tape because I intent to see my attorney first thing in the morning. I don’t appreciate being embarrassed by my neighbors with 3 cops cars in my drive way with guns drawn like im a harden criminal, all because of some young punk trying to impress his girlfriend. All I wanted was a Pizza hut pizza…Respectfully, Jerry Mitchell, 423-292-XXXX. e-m mail; jlm11XXXX@gmail.com

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Matthew Macik May 21, 2014 at 6:05 pm

To Whom It May Concern

I am a big fan of your product line and your creative approach to making and selling pizza. I have an idea for a new product line for Pizza Hut, which is in line with your progressive trend, uses existing equipment and set up of existing facilities, and has the potential to open up a huge new market for Pizza Hut. I want to know how I can be compensated if I share my idea with you and you decide to open a whole new dimension to your franchises. I am certain this idea, if implemented thoughtfully, could be worth millions of dollars annually to Pizza Hut and its franchise owners, putting your company on the leading edge in yet another aspect of what you do so well. I would like an opportunity to speak with you about how we might proceed in a mutually beneficial way.
The product line I wish to propose to you dovetails completely with what you are doing with your chain and will expand the productivity of your franchises immensely. This product is not being sold by you, or any other pizza chain, or any other fast food chain. I’ve never seen it in any pizza shop or any restaurant in the hundreds (probably thousands) of cities or towns that I have ever lived in or visited, or passed through. I think that you are the perfect fit for this product. I hope that you, or a representative will contact me to at least hear what I have to say. This product could revolutionize your industry to serve an expanded and totally untapped market. Once this idea hits it will spread throughout your competition. Wouldn’t you like to be the first… to capture a new market with all your existing structures. No investments needed. No risk. Compensate me strictly on a contingency basis.

If marketed skillfully and handled properly, this product will easily outperform ANY of the supplemental products that Pizza Hut has ever added to its menu, by far. Without a doubt. I promise you that if and when you hear about it, you will wonder why you never thought of it before. Thank you for your time.

Matthew Macik
(808) 268- XXXX

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slayers May 21, 2014 at 1:51 am

Thanks for giving us bad news to the plants in the area were you make your $$ ripping off your drivers . guess have to go to your Domino’s business an tip them driver’s have keeping up

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kandra May 20, 2014 at 4:32 pm

My son Shawn McFarland worked for pizza hut wing street here in battle creek, he is a teen, still in school,road 7 mile one way on a bike, then ride back home again at dark, this was his first job and he loved it, my car was not running, so he got to work any way he could, a lot of times when he had to be at work at 4 or 5 pm, he would get a ride with people and get to work 4 or 5 hrs ahead of time, he always called in to let them know what was going on. now he worked all weekend the 16 & 17th of May, he went in Sunday to find out when he worked this week and his manager fired him..he has been there over a year. I don’t think she is very nice, I of one of the other boys that has been let go 2 or 3 times and they lets him come back to work…wing street Capital ave Battle creek ,MI ……Thank you an upset parent

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Josh Swapp May 19, 2014 at 3:41 pm

I ordered a pizza and bread sticks 20 min before store close through the Internet because they refused to answer the phone the employee had the nerve to call me after not answeringand told me they were cclosed I said your hours of operation are till midnight I was told that he had a party to go to and he was closing early I never got my pizza the store is in Rosemount, MN 55018 15090 claret st. Order number was A030239x81T2352

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Deborah Pucci May 16, 2014 at 10:05 pm

Help! I order from the Pizza Hut on La Sierra in Riverside, CA. We have been ordering for years. Now, every week when I order it won’t take my password and I have to reset it each week. Something is wrong with your system and I would like to see it fixed. It is very frustrating to reset the password each week!

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Kevin May 16, 2014 at 8:03 pm

Hi. I tried to send an email to Pizza Hut corp. Office but the link here don’t work. I live in Nevada and was raised in St.Louis so you already know where this is going. Yep I want some St.Louis style pizza. Back in the late 80′s I was a manager at a dine in Pizza Hut in St.Peters MO. And was excited when Pizza Hut came out with the st.louis style pizza . A place called Imos pizza had cornered the market there with it. I remember the St.Louis style was a smash hit there and would love to see Pizza Hut offer that again . Not just in Mo. But here in Nevada as well . Pahrump Nv. Particularly . Pahrump is a small town and we recently just got our first Pizza Hut and I think the yummy proves cheese St.Louis style pizza would floor the people of the west . You cannot buy proven cheese west of Kansas . No joke ! Please, please, please bring back the St.Louis style pizza and have it out here where it would be appreciated not just in St.Louis where there is an Imos pizza or a st.louis style pizza joint on every corner. I love Pizza Hut but think a blast from the past would be a great money making idea.
1- BIGFOOT PIZZA
2- STEAK LOVERS PIZZA
3- ST.LOUIS STYLE PIZZA
JUST TO NAME A FEW.
C’mon what are your marketing guys doing ? Sleeping ?
Bring back the old generation of pizzas for a new generation of pizza eaters .
There I just saved you loads of money in research to see what people want :)
Thanks . Kevin

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Ciera May 16, 2014 at 6:01 pm

Me and my family ordered two large pizza (veggie and the chicken bacon) pizza from the Pizza Hut on Richards Road in Antioch, TN. It took almost two hours for the pizza to arrive. Once we opened the box the veggie pizza was TERRIBLE. There was only burnt mushrooms on it. After being on hold for twenty minutes we spoke to the manager Brian stated that he could get a correct pizza back out to us in another hour. So we waited two hours to get the wrong pizza and have to wait another hour to get the correct one we paid for? UNACCEPTABLE. Then he proceeds to get rude and states we can call Corporate since his resolution is not making us happy. REALLY? This is how Pizza Hut treats their paying customers. I spend my money and get the wrong food and horrible customer service. NEVER AGAIN!!!! By the way, this is the second time getting a veggie pizza wrong for me. Last time I had to literally tell the worker to just copy the picture that was hanging up.

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Donald W Moore II May 15, 2014 at 7:45 pm

I called Pizza Hut in alliance Ohio on the way home from work I ask them if there was any specials on a Thursday night and he said hold on let me check after a short pause it came back to me and said yes we have a5 item large pizza crust of your choice for $11 I said okay I’ll take one with sausage mushrooms pepperoni onion and green peppers when I got home I open the box and was astonished at the lack of toppings it looks like the tomato sauce was spray painted on there was just a little bit of cheese on a couple pieces mushrooms overwhelm the whole pepperoni pizza and there was very little or next to nothing of sausage I wish I could say I wouldn’t be back however I am a huge fan of Pizza Hut and I will look at the pizza before I leave the next time thank you so much Donnie in Ohio

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Debbie T May 15, 2014 at 1:18 am

Placed an order on Thursday, May 8, 2014 with your store in Lawrenceburg, TN. for the new chicken, bacon & tomato parm. cheese pizza for picked up. It was ready on time, but when we got it home it was nasty looking with alfredo sauce on it that was running, hardly any tomatoes, chicken or bacon. We were NOT told it came with alfredo sauce cause neither one of us like it. I called the store to complain and the lady said oh well, we will be sure to let other customers know. She did not offer a refund or anything free to satisfy us as a customer. We are a small town, but have other pizza places to order from. This is the only problem we have had with this store since doing business with for some tme.

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Adriana Avalos May 14, 2014 at 5:33 pm

I am so upset! i don’t understand why Pizza Hut would have workers that steal and do turn in that wallets that customers forget at the table. The CSR that cleaned out table claims she did not see it but i know she did and the managers are not doing anything about. I will never go back and will make sure my facebook friends know not to go!!

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Jeff Ward May 12, 2014 at 7:25 pm

I think it is ridiculous that you cannot go to your website and peruse it without constantly being harangued about starting your order. The other day I received an email about free breadsticks for my birthday. Great, thank you. So I go to the website and want to see what I may pair it with either today or for sometime during the month. Unfortunately, I cannot, because I constantly am blocked from viewing anything except the “start your order” pop-up window. After several times of trying to outsmart it, I leave the website in frustration and delete my free breadsticks email. Today I received an email promoting Blake Shelton’s new BBQ pizzas. Since the promo did not provide enough info about said product, I once again go to the website to try and find out more. Yet once again I am hassled by the same pop-up window and I cannot find out anything about anything on your menu. Once again I left in frustration. Only this time, I decided to order something else from one of your competitors because I can browse their website uninhibited. Sure, I know you will respond by saying, “we need your address in order to present you with local offerings, etc.” If your competitor didn’t need it to allow me to see what they had, then neither do you. Nor do you need my business.
Signed,
YumFanNoMore

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Cherri.Kendrick May 14, 2014 at 4:58 pm

I order pizza from the morrow location and the first pizza had no cheese on it so they resent it out and got my order wrong the manager then told me he cant keep sendinot have thatlg pizzas out when clearly I ordered medium he spoke to me as if he did me a favor for sending out a lg I just wanted what I ordered and the toppings I wanted is that to much to ask then he had a attitude and left me on hold for 15 minutes after it was their fault about my order being wrong i Never had this problem.but I will.not order from here again my delivery driver was the best but the manager needs to practice customer service skills because he does npt

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veronica May 12, 2014 at 2:13 am

Hey!
I PLACE An ORDER AN HR AGO AT 9:30 AND YOU GUYS DON’T CLOSE TILL 11 NOW IM VERY UPSET CAUSE I WAITED FOR MY ORDER TO COME AND I PLACE MY ORDER ONLINE IT SAID IT WOULDN’T COME TILL 10:38 AND I CALLED IN AND ASK WHATS TAKING SO LONG THEN THEY TOLD ME TO CALL AN OTHER PIZZA HUT AND THERES ALREADY CLOSED! WTF IS THAT S*** ABOUT!!

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Ryan Blum May 10, 2014 at 4:38 pm

Pizza Hut in my town is completely lacking any leadership or qualified workers. I ordered some food, and it never showed up after 1 1/2 hours. After calling, I was told it had already left. I later found out that was a lie. The worker straight up lied to me. PIZZA HUT SUCKS!!!!!

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Kevin Burnett May 7, 2014 at 1:44 pm

Online menu doesn’t have a sandwich part so I have to call it in if a order a sandwich but I would like to order online thank you

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travis May 13, 2014 at 7:42 pm

I ordered a pizza over the phone or tried to. I had to repeat my address 5 times to the representative n said there may be a chance that I’m too far to be delivered too. I was told no. After that I asked if there was any promotions or can you tell me a few prices. That took forever. I ordered and it wasn’t 10 minutes later I was contacted and told that I could not be delivered to wtf!!! Iv now spent almost 25 minutes trying to order a pizza that I can’t be delivered too. Really need better training n customer service that’s all I’m saying

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