Pizza Hut Corporate Office

Pizza Hut Corporate Office Address

Yum! Brands, Inc.
1441 Gardiner Ln
Louisville, KY 40213

Contact Pizza Hut

Phone Number: (502) 874-8300
Fax Number: (502) 874-8323
Website: http://www.pizzahut.com
Email: Email Pizza Hut


CEO: David C. Novak
CFO: Patrick Grismer
COO: Emil Brolick

Pizza Hut History

Pizza Hut was founded by brothers Dan and Frank Carney in 1958 in Wichita, Kansas.  The brothers borrowed $600 from their mother and opened a small restaurant in downtown Wichita.

In 1959, the first franchise opened in Topeka.

The business grew quickly in the 60s through aggressive marketing.  By 1966, there were 145 franchise locations.

In 1972, Pizza Hut went public and rapid growth continued.  The company merged with Pepsi in 1977 and became a division of the soft drink company.

In 1986, the 5000th franchise was opened.

In 1994, growth finally began to slow.  In 1997, Pepsi packaged all their restaurant holdings which included Pizza Hut, KFC and Taco Bell and spun them off as Yum! Brands.

There are currently over 11,000 Pizza Hut locations operating under Yum! Brands worldwide.  The Pizza Hut corporate office is located in Louisville, Kentucky.

{ 207 comments… read them below or add one }

LaTasha September 24, 2014 at 11:36 pm

I live in Alabama and I called the pizza hut in center point three times and the girl hung up on me all three times. you could hear them playing in the back ground. I’m very up set because I was trying to help a young lady that had not eaten in three days. I thought that pizza hut was a good company but after this I don’t wont to have anything to do with them again. I’m done with the company, Because if you don’t wont to deliver pizza’s then do away with the service. The fourth time I called someone from another location took my order. I hope you do something about the customer service because you will be loosing a lot of call in orders.


Mr. Lynn Paul Johnson September 23, 2014 at 4:10 pm

I just viewed a video from Change.Org put on their site by Mercy For Animals, in it are clips of horrific abuse of calves & cows by employees of leprino foods. Pizza-huts, Papa John’s & Dominos main supplier of cheese…The Following is the Link…


These Companies don’t have to think about My Business until they force leprino foods to take punitive action against the employees in the Video & take Corrective action to insure that this Never happens again….
Mr. Lynn Paul Johnson..


Claudia DiCosola September 29, 2014 at 6:40 pm

I got on the website to leave basically the same comment Mr. Johnson. There will not be a Pizza Hut item allowed in my home until this is taken care of. Period. And I do share with family and friends.


Carla September 22, 2014 at 8:51 pm

The Pizza Hut in walterboro SC is the absolute worst! 3 times in a row they have completely ruined my order… The first two times I ordered my pizza was never delivered and when I drove to the store they tried to give me a cold pizza that had been sitting on the counter for TWO HOURS! this happened TWICE & today they messed up one of my pizzas and said it was my fault and forgot to give me my drink that I paid for… The store is filthy and the staff is completely incompetent I honestly don’t know how this store gets return business. And what’s the worst part is I have talked to the manager 3 times and nothing has changed. Won’t be eating there ever again.


Debra Frey September 22, 2014 at 7:24 pm

We ordered one supreme stuffed crust and one veggie lover pizza at 1323 Lakeview Drive, Parkersburg, WV 26104. The total bill was over $31.00. The pizzas were picked up at the site. Let me just say that I could have bought frozen pizza with more toppings. The veggie lovers wasn’t hot when got it home. The sauce was puddled. These pizzas were an embarrassment to the long standing good name of Pizza Hut. We work hard for the money we have and I sincerely feel this was a waste of my money.
Disappointed in Parkersburg, WV


Rebecca Hynum September 22, 2014 at 6:51 pm

Pizza Hut is one of the biggest customers of Leprino Foods, one of the largest dairy suppliers in this country which produces the cheese which is used to top the Pizza Hut pizzas around the world, along with Papa John’s, Domino’s and others. I just watched a horrific video on change.org about Leprino Foods’ practices detailing the worst abuse to animals I have ever viewed. Please do your best to help stop these inhumane practices by contacting these companies and telling them this has got to stop. As for myself, I will never eat another pizza unless I personally make the cheese to put on top of my own homemade pizza.


Kathy Williams September 23, 2014 at 1:29 pm

Sorry, Rebecca…

But unless you make the conscious decision to start switching to a live (unprocessed) plant-based (vegan) diet, animal exploitation and cruelty will continue to contribute to your choice of foods. After all, it’s the farming industry as a whole who abuse cows (and chickens and goats and ducks and and and…) every minute of every day and every night. Females are kept constantly pregnant to produce milk, subsequently have their calves removed at birth for future milk production (if they’re female), veal or beef production (if they’re male) and then they are slaughtered after they start to ‘dry up’ (i.e. used up) – typically after 5 years. Coupling the fact that their average, normal lifespan would be 20 years, with the systematic suffering they are forced to endure in order to make particular people filthy rich, perhaps their shortened lives are a blessing.

After recently researching animal laboratory testing, and now this latest exposure into the farming industry, I myself had to face the fact that simply being a vegetarian for 2 decades wasn’t good enough. I expect this to be a difficult and long process. However, as the saying goes: every journey begins with a single step. Aside from the health benefits, I know I’ll sleep better knowing that I’ll no longer be personally contributing to another sentient being’s pain.


gregory September 21, 2014 at 6:24 am

i will not be back to the pizza hut that is located on lebanon pike in nashville,tn
the mngr is rude an obnoxious to his customers, the buffett bar never has any good pizza on it, , an if it does the pizza always looks dried up an is nto fresh an when you get ready to pay for your bill the manager acts like ti is a crime or something to wait on you, or if your bill is 5.00, he says your bill is five thousands dollars…i will not be back poor customer service, the only one that gives good customer service is the waiter that works the dining room, an bus boy is gay an always tries to hit on me, when i go in, sorry but thats not how i roll.


J. Chappell September 20, 2014 at 10:20 pm

Ordered supreme 9/20/14. Done crust. Terrible. I could not even eat the crust it was like leather. The absolute worse pizza I’ve ever had. I was at the 23rd and Rockwell location in okc. I will be ordering from Dominos from now on.


Michelle September 20, 2014 at 10:12 pm

I will not buy Pizza Hut, Papa Johns or Dominos pizza until you stop buying from Leprino Foods dairy supplier.

This is why:

A new Mercy For Animals undercover investigation reveals appalling animal abuse at a Leprino Foods dairy supplier. Leprino Foods is the world’s largest mozzarella cheese producer and a supplier to virtually all of the major pizza chains in the country, including Pizza Hut, Papa John’s, and Domino’s.

The shocking hidden-camera video footage shows:

- Workers viciously kicking and punching cows, and stabbing them with screwdrivers, causing bloody wounds and injuries



Kathy Williams September 20, 2014 at 6:33 pm

In spite of ever dwindling toppings and subtle size shrinkage, I remained a loyal, consistent patron for nearly three decades… until now.

The fact that Denver-based Leprino Foods – who supplies the mozzarella cheese to Pizza Hut (among other major pizza chains) – is no longer accepting shipments from the specific dairy farm in New Mexico recently exposed in an undercover investigative video of horrifying animal abuse ISN’T GOOD ENOUGH!

Until Leprino implements every single animal protective measure – including camera surveillance – as recommended by the video’s producer Mercy for Animals on ALL OF THEIR FARMS, I won’t be financially contributing to Pizza Hut’s, albeit inadvertent, cruelty.


Candace September 20, 2014 at 1:14 am

I placed an order online at 10pm for the location on West Rd and Hwy 6 in Houston, Texas. I called at 11:30 to check on my order and was put on hold for ten minutes. When the manager gets on the phone , as he laughs, he says, ummmm, that order was never made and we close in ten minutes and we’re not making any more orders. Really??? What kind of customer service is that? I will definitely be calling corporate first thing Monday morning because this is absurd. He had not one bit of concern for their mistake….his attitude was pretty much like saying “oh well”. And to top it off, he didn’t even apologize for their mistake! Just awful!!!


Petra Chasteen September 18, 2014 at 9:50 pm

After many years we finally had pizza hut tonight . Wow, very disappointing. We wanted to try the bacon and cheese stuffed crust . Very little filling , for a meat lovers pizza hardly any toppings and the crust itself was paper thin. The second pizza was a parmesan crust 5 cheese with sausage and mushrooms. The pizza was undercooked. So for spending over S35.00 we hardly got any food, greasy and undercooked. Not going back which is very sad since I used to be a manager for Pizza Hut many many years ago and our products were great ! Apparently customer satisfaction is no longer a main concern !


Randy P September 17, 2014 at 8:11 pm

I have cancelled my order twice now with Pizza Hut.
I stopped on my way home for a walk in order at a Pizza Hut to order 2 thin and crispy wit peperroni and extra chesse on August 31,2014 and then I called in on my way home on Sept 12, 2014 to order the same order.
But because I am walking in or calling in to place my order instead of using my smart phone or my computor I am being charged extra by more than $6 per order. Both times I had cash in hand.
I have been buying pizza from Pizza hut for more that 30 years.

I will no longer be buying pizza in the future from Pizza Hut. I refuse to be charged more for ordering in the store or over the phone with cash in my hand on my way home.

I also refuse to let Pizza hut track my information and sell it to other people by using my smart phone or my computor.
You have lost a loyal customer.

Randy P


breezy helton September 16, 2014 at 6:53 pm

Saturday I arrived at pizza hut on fm 1488 store number 027534 around 4pm. My family and sat ourselves waited patiently to be spoken to or helped. After waiting about 30 Min. I walked up to the counter hoping to find an explanation about why I haven’t been helped I waited about 10 more min. Then became frustrated and left. I called the store to complain but was then again put on hold for 10 min. I then arrived at the store again about 15 min. Later to demand a manager after waiting an additionally 10 more min a young manager approached me, I told him how upset I was and wanted the corporates number , after he told me he didnt have corporates number. With my family being hungry I asked him if my family came back into the store would we be helped? He told me he couldn’t promise anything. Livid I left. I then contacted the store again to be told I still couldn’t be granted the corporates number. Also being asked by Dillon what I would like from all this a free pizza? I can assure you I have never in my life felt so disrespected by a person in business I refuse to ever return to this place which I have gone too for years now, and never once .experienced such bad customer service. I hope to once return when the people in there agree to learn the meaning of customer service.


karla trebbe September 15, 2014 at 9:50 pm

The girl answering the phones is rude monotone and overall unfriendly. I realize that she is the managers girlfriend so I feel as though it’s pointless to even lodge a complaint. However I must as I work in retail and want to know if my staff is ever less then superior with their customer service. When I ordered last, I asked for delivery. It was thirty minutes before I finally called only to find out that one of us had made a mistake. The manager delivered my cold pizza and now when I call in I feel as though she is intentionnakg snotty when she asks dine in carry out or delivery. Tonight my family ordered a stuff crust, pizza rollers, a personal pan, and wings. I asked about specials and she told me no without hesitation when she probably could have talked me into a special plus the items I still wanted. Last week a hunts brothers pizza opened in the new gas station. Next time I will call them.


Christina Cosby September 14, 2014 at 9:29 pm

I ordered the new bacon and cheese stuffed crust pizza today from the Pioneer Parkway Pizza Hut in Peoria, IL. The commercial shows the cheese overflowing out of the crust and lots of bacon. This was DEFINITELY NOT THE CASE. I used to work for pizza hut when they first introduced the stuffed crust pizza… apparently they are cutting corners these days. I stopped going to pizza hut about 5 years ago because I was tired of being disappointed… This latest experience is just another nail in the coffin. Pizza Hut won’t get my business ever again. Not only was the food on TV obviously false advertisement but they don’t do anything to try to make it right!


rolando September 14, 2014 at 3:35 pm

Deborah loop location in Rio Rancho, NM. The manager does not know what she is doing. Told me that order would be ready at certain time. I went and pick it up and it was not ready. She told me to wait for another 20 min which I refuse to do and cancel my order. Manager did not even try to make it up for her mistake and that is why I canceled my order.


Bill Raabe September 14, 2014 at 1:22 pm

Yesterday I had the unfortunate experience of dining at your Cairo Georgia location. The store was almost empty(which should have been our first clue to leave). The parking lot had trash and garbage all over! When seated by your hostess, we were asked to sit at a table that had food remnants on the seat, we reseated ourselves at another table, the table top was sticky and the server seemed to have as much personality as a slug (a slug may have been a faster choice as a server). Our order took a long time to come to our table, was not what we had ordered and was warm, not hot, as one would expect. Employees were texting on their phones, lounging in the booths and one even left to pick up food from a Hardee’s to eat in the dining area of your location. I will tell you that I do not want anything from you as far as coupons, refunds, free marketing materials or anything else. What I will say is, you have 2 locations within this area (Camilla GA being the second) and I have noticed the trend is the same at each location. Luckily for me, there are other choices for pizza in this area, one such pizza restaurant is a 70 mile round trip, and I would gladly take that trip to have a pizza and service that I expect. Do a bit of location inspection periodically, you may save yourselves some much needed business and prevent someone suing you for stumbling over trash in the parking lot.

Bill Raabe


LongTime Customer September 14, 2014 at 11:08 am

Problem not with store, but with call center. CSR said I could get the fried mozzarella cheese sticks, but store gave me cheese bread sticks. Store says “we don’t have fried sticks”. Why call center said I could get them at the store??? Why do I want more bread with my two pizzas??? This is clearly a bait-n-switch issue – $5 cheese bread sticks instead of $4 fried sticks, with no indication until I’m there paying for my order. Then, called to speak to manager of call center, they kept transferring me to store. This is just wrong – call center needs to tell guest that fried stick not available at particular location!!!!


crystal September 13, 2014 at 8:33 pm

I placed a order to the Kermit Tx pizza hut today at 5:55pm n they said thirty minutes….I went at 6:30 pm to get my order and waited in line and watched them as they were working on orders and I paid….than after ten minutes the girl says we had to recook urs cause we burned it…so I wait another 25 minutes for the other person from kitchen to get my order off the shelf and hand it to me….not only cold but the hand tossed dough was bad and it was soggy in the middle….this is about the 5th time this has happened…..johnny has been the manager there for years and I even worked there…this place is discusting n needs a new manager…..I’m even looking for a job right now…..this Lil town needs a good pizza hut….


Kathy Wise September 10, 2014 at 6:49 pm

I have never been so disappointed in pizza hut in Springfield ga, in all my life ,not only was our order wrong , I ordered 4 pizzas and when I got there they had only 2 ready so needless to say the 2 that was ready was cold ,and then the meat lovers was only 2 meats on there and barely had cheese on it , and the other one was wrong ,just hope they get there act together, they need to learn better customer service ..


NNewell September 8, 2014 at 2:33 pm

I will NEVER eat at Pizza Hut, store #316234, in Magee, MS. They have the rudest floor waitress I HAVE EVER SEEN, and she apparently likes to serve her Caucasian customers before her African American ones who were seated first. I had to go to the counter and get silverware while she served white customers who had been seated after me. When she finally brought my drink, after she brought the white customers theirs, she preceded to tell two other white customers in the restaurant that she was tired of waiting on people with attitudes. I left the food on the table, went to the counter and asked for a manager, to which I was told there was no one there, which I do not believe, and complained. I still had to pay for food that I didn’t even eat. I will NEVER eat at this “restaurant” again. This incident happened on 9/8/14.


Kathy September 5, 2014 at 9:00 pm

I will never visit your Crescent City, CA store again. When we moved up here we had the most fun time, and beautiful salad bar, as well as pizza bar for choices. Yesterday was so tacky, and all of the employees kept saying sorry, sorry. There was 3 items on the salad bar. If I had known they didn’t have the rest in the building I would have not ordered salad. Our Pizza Hut sucks. I could have made that salad at home, except my dressing would not have been watery.


Rita Petersen September 5, 2014 at 4:02 am

Sorry, it was on Sept. 4th around 4pm that I was there!


Rita Petersen September 5, 2014 at 3:57 am

I was at the Pizza Hut on J.F.K. Road in Dubuque, Iowa today around 4pm, and I’ve have never had such terrible service in all my life. A guy brought me my menu and drink right away, but that was it. There were four people standing behind the counter and not one of them paid any attention to me. They were standing there talking and finally I said, “Could someone come an take my order”? I was the only person in the restaurant! Well, some guy came and took my order. I ordered a personal pan pizza and one trip to the salad bar. Well, the salad bar looked terrible. There was hardly any lettuce in the bowl and it was wilted. What mostly was in the bowl was those little carrot sticks and purple cabbage barely any lettuce. This is not the first time that this has happened because it’s happened to me before. They’re supposed to have that salad bar all day, but somebody isn’t doing their job! I’ve worked at a Pizza Hut before and I know what has to be done. You have to keep flipping those salads to keep it fresh looking. I’ve complained before, but nothing has been done about it. Also, my glass was empty, but no one came over to ask if I wanted a refill or if everything was okay. I think something should be done about this. The servers act like they don’t care! PLEASE TAKE THIS PROBLEM INTO CONSIDERATION!!! THANK YOU!!!


Ashley Bird September 4, 2014 at 5:04 pm

So I worked for the pizza hut on chestnut street in Washington PA. Before they closed down to move to a new location I was told if I worked hard and all they needed me too and even worked hours off the clock I could be promoted to shift manager, so I did. Then after we moved to the new location I was put aside because the new place had delivery and I did not have a license but if I continued to keep working hard and when they needed me too that there would be ways around this so they could promote me. So as time went on I was still gave the run around about being promoted and as I was trying to raise three children I was able to pick up extra hours at the murtland ave location in Washington, PA to equal myself 40 hours a week. So I work both locations for 6 months at 6 days a week losing precious time with my children but doing everything and more they asked of me just to be steered into more lies of being promoted. I even made deliveries when we were short staffed with them knowing I had no license. So come close to my year anniversary of being with pizza hut, I was starting to receive problems. With the area manager ( which was constantly being switched.) With the general managers, and one employee. I was being harassed, my hours were being messed with and then I found out that murtland ave was changing my tips so that they did not have to put up the difference that we were not making. That was just wrong! There were says I would walk out with less then $20 in tips during a six hour shift and then to find out they were not compasating me what I deserved, by this time I became a little frustrate and I then put it on social media for all to see how these pizza huts were treating their employees. So after this the area manager had a meeting with me and then suspending me for this actions , which was fine! So on the day I was suppose to start back I quit! I’m done with the over working and being under paid. I’m done with the harassment and the rudeness that come from them all. So I just recently found out that those pizza huts are now claiming that they terminated me and the reason being is for smoking crack on the job! Well I now see that these pizza huts will have a lawsuit on their hands. I’ve never worked with such unprofessional, childish and unmatured people in my entire life! And to discriminate somebody with such false accusations makes me so sick to my stomach! Pizza hut inc should really review the people who handle their name! Something will be done about this!


r. jack September 2, 2014 at 10:16 pm

RE: 6321 Richmond Hwy: Order a medium pizza, at 6:15p; it arrived at 7:45p. Not only was the pizza cold; it was both was old and dry. I immediately called the Manager, who identified himself as “Omar” (refused to give his last name). He assured me that he would send a new pizza, in fact, he would make it himself. Needless to say the pizza never was never delivered.
I called a second time and was assured that it had been sent. After the third call, Omar’s story became the driver attempted to deliver the pizza, and no one answered the door. Impossible! I waited for the deliveryman another 2 hrs. HE LIED! It never happened.
I asked to speak to his supervisor, and was told he was the supervisor, and there was no one above him. Ask for the name of the District or Regional Manager, he refused to provide the info.


KSL September 2, 2014 at 3:48 pm

This is the worst, filthiest restaurant I have ever eaten in. Every chair and door is sticky. During what should be a lunch rush we are 4 of the 5 patrons in the restaurant. The food was stale from sitting under the lamps the breadsticks were crunchy, the glass doors were filthy. The bathroom doors and the chairs and tables were all sticky. No one was cleaning. Someone took our order while other employees sat in a booth doing paperwork or something. It was lunchtime and we had the special. 4 of us had. The choice of chewy pasta, pizza that you could tell by looking was sitting there a long time. This was in Clayton NM and while every meal we had on our trip was a success, this was an epic fail. They had no trouble charging us. Someone needs to shut that place down. No wonder no locals were there they must already know.


Theresa Maness August 31, 2014 at 5:05 pm

Ian from Hernando ms area every time I order pizza it’s not what I ordered or they never put enough cheese I have told them that before just letting you know that’s not good for business


Keith Nichols August 27, 2014 at 9:57 pm

I ordered a pizza at 8280 Sunset Strip Sunrise Fl i ordered a stuff crust and wings when the order got here there was barley any cheese in the crust and it was hard like it wasnt even fresh it was crunchy i calles to talk to the manager he told me to call the next day amd ask for the gm as for the wings i place the order online and when i placed it i called there And told the young lady i wanted em well done she said no problem when my order got to me the wings werent close to well done this is ridiculous is there anybody i can talk to or get in touch with ?


Billy Sanders August 27, 2014 at 2:07 pm

You have a pizza hut delivery at 8979 highway 64 Arlington tn.which is 3.43 miles from my address *** clarke landing drive 38016 Cordova tn. There is a papa John’s 9160 highway 64 Arlington tn. Which is 3’52 miles from my address. My Family prefers to eat pizza hut pizza but if I want to get one I have to go and get it myself are I could just eat papa John’s pizza? Please correct this problem for my FAMILY.


Karen Wratchford August 27, 2014 at 6:36 am

I would like to know why my daughter is made yo lie on her tips ? If she only made 26 then why do they make her put 45???? My goodness they only make 2$ something any ways.????


Karen Wratchford August 27, 2014 at 8:39 pm

Any answer ??? They r messing with her wonder if irs would like a call or better business bureau. Would like a call


angry as hell mom August 21, 2014 at 12:33 am

This is the third time I have complained. Morilton, Arkansas pizza hut. My 17 year old works for your store, she is told to stay passed fedrel work regulations for students. She yelled then cursed at my child. This manager does this to all her students workers. The msnager yelled at my daughter about not being a waitress which is what she hired her for. My daughter goes to work at 11 am the managers daughters are given the lunch shift and no one else is allowed to work tables only the managers daughter are allowed. Then the manager yells at my child because the company had to compensate my daughters pay. How can you earn tips if you don’t get to work tables? I read were its against pizza hut policy to have family work together especially the managers she showing faver to her own children! Also she allows her workers to clock in high and I have witnessed the employees smoking marijuana . this is so ridiculous no businesses should be run like this. If I don’t hear from your company I am calling the EEOC, health department and anyone else I have to to make sure that your company abides by the laws. I am appalled that this manager has been allowed to be employeed by your company. You have lost so much revenue because of the poorly ran store. Also to add that the store is filthy. The managers call people in to work a shift and they don’t let them clock in for hours. My daughter set for four hours because the manager would not allow her to clock in but then tells her not to be late. My daughter will not be subjected to this treatment and I will not tolerate this in my community I will make sure that your company name will be ruint in our town. I will do what it takes to get those doors closed if something doesn’t change.


Skyler Cisneros August 24, 2014 at 11:22 pm

Mam I agree with you 150 percent…. I just had a terrible experience with a Pizza Hut restaurant just now. A better standard NEEDS to be set in there hiring and on going employment process! Just some rude people that need to brush up on there phone manners to there customers. I hope they resolved the issues you and your daughter have. That’s just ridiculous!


ticked off mom too September 1, 2014 at 8:43 am

My daughter works at a Pizza hut and her manager lies to her talks badly about her co workers. She actually confronted her on it. She has had tips stolen and was lied to saying there is cameras in the store so she will find out. Then my daughter asked to see them and was denied. After she was told by another manager there was no cameras in the store. But the first manger continued to lie about it. The managers have threatened to fire her 3 times already because of petty things. Plus they don’t like it when she tells them they should not be talking about everyone behind there backs. They say it is our job she says then you should go in the back so everyone doesn’t hear. She is getting tired of it. She is losing respect for her managers.


Doug August 18, 2014 at 6:46 pm

I just had a horrible experience at the Melbourne, fl (Wickham/Lake Washington) pizza hut. There was hair in both my boneless wings AND my pizza. When i asked for it to be replaced, the manager AND driver were rude and treated me like i was a scammer. I will not be spending my money with this over priced corporation anymore. Biggest waste of $30!


Shirley E. August 18, 2014 at 3:21 pm

on August 18,2014 about 1254 pm had lunch at pizza hut(# 009995) E.hwy54 Durham NC
What a terrible sight while eating and see DEAD FLIES AND COCKROACHES in the window ceil… I would think managers would encourage their employees to clean more thoughly.


Theodore Smith August 15, 2014 at 2:59 am

Apple Valley MN took a 1 hour 20 minutes to get a simple order delivery


Cheryl August 15, 2014 at 2:40 am

Worst experience with Pizza Hut I have ever had. I ordered online, got confirmation and the clock for delivery started ticking down from 28 minutes. I waited 45 minutes and called the delivery location – they first stated they had no order for my phone or address, then someone came on and said it was already out for delivery. (I am less than 5 minutes from their location) I waited 10 more minutes and called back, and was told again that they didn’t have an order for me. I told her about the previous call and she said she would call the delivery person – the delivery was going to be another 5 minutes.
When the two large pizzas and two orders of waffle fries arrived they were lukewarm. Obviously that meant they were gross and the fries were soaked in dirty grease and over-cooked.
I spent over $26 and felt like I totally wasted money which could have bought my family a decent meal. We had a lot leftover, which never happens.


Nathan Ragsdale August 14, 2014 at 7:30 pm

Yes I have put in an official complaint already now that the problem has not been taken care of there is going to be a picket of your Fairfield Tx store by all of the local churches in the area. We do not condone the actions that your manager in this store is involved in with a know prostitute in this town. She has been seen multiple times in that store and he has taken her back to his office multiple times. Multiple people in this town has witnessed this happening. We are a very church going town and this action will not be taken lightly. You have lost all of the churches business around this town. We are going to make national news with this if the problem is not taken care of.


Jennifer Eggleston August 13, 2014 at 3:24 pm

After reading the article yesterday about Pizza Hut’s stock decline I asked myself why I stopped going to Pizza Hut, so I went there for lunch and ordered breadsticks… I quickly remembered why I stopped patronizing their establishment. I arrived at lunch time and went to the take-out window I guess being acknowledged with a friendly hello is way too much to ask but I ordered my breadsticks, paid the reasonable cost and proceeded to wait, and wait, and wait, and wait. The person who originally took my order had long since disappeared the others behind the counter simply ignored me and did everything they could not to make eye contact. After waiting 20 minutes I approached the counter and one of the waitresses who had been one of those who had not acknowledged me asked if I had been helped (are you kidding me??); I explained that I was waiting for my order she said .. Oh, I guess it’s been sitting here. Wow!! Maybe this is why Pizza Hut is “growing stale”.

Ticket# 00034 / Store No. 025457 (8/12/14)


Patrick G August 13, 2014 at 1:35 am

I went to #027680 on 5905 s archer chicago to order some wings and on the counter display its stated that 12 wings and frys and other number of wings and frys for differant prices. I order 12 and received my order there was no frys, I asked the manger Andrea who was also my server why I did not receive frys she stated that they did not have frys and I ask why was the price the same? She stated she did not know and could not remove the sign or correct the sign. I ask her could I speak to some one and she stated she could give me the store number and I would just talk to her. I do not understand this type of rudeness and poor customer service. I ask could I receive my money back and she stated no but I could receive store credit why would I want that after she was so rude could i really trust her to make my food? i hope someone will contact me about this matter.


Brent Watson August 12, 2014 at 6:40 pm

I always order from pizza hut i just had the worst experience as a customer of any where else ive ever been. I was accused of lying about my total when they delivered it and had a conformation to show my order called the manager and was told idc what you do i have f***** pizzas to make pay what you want we usually order once a week but will more than likely be taking our business to somone else and have tried to get ahold of someone in customer service but cant


b ramirez August 11, 2014 at 5:17 am

I just had the worst experience ever with pizza hut the driver that delivered my pizza was smoking weed at the time of delivery and the pizza looked like they had done flips with it I called and the manager in charge witch was Eric Nillo #0117113 was very rude I asked to get a discount due to how my pizza looked at the time of delivery and what he said is that I just wanted them to get me a free pizza .


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