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PetSmart Corporate Office

PetSmart Corporate Office Address

PetSmart, Inc.
19601 N 27th Ave
Phoenix, AZ 85027

Contact PetSmart

Phone Number: 623-580-6100
Fax Number: 623-395-6517
Website: http://www.petsmart.com
Email: Email PetSmart

Executives

CEO: David K. Lenhardt
CFO: Carrie W. Teffner
COO: Joseph O’Leary

PetSmart History

PetSmart was founded in 1987 by Jim and Janice Dougherty as PetFood Warehouse.  The first two stores were in Phoenix, Arizona.

In 1989, the company name was changed to PetSmart.

In 1992, the 50th store was opened.

In 1993, the company went public.

In 1994, the 100th store is opened.  Stores also begin to offer pet training classes.

In 1996, the chain expands to Canada.

In 1998, the 500th store is opened.

In 2002, the first PetsHotel is opened in Phoenix.  By 2008, there are 100 PetsHotels.

In 2004, the PetPerks loyalty program is launched.

In 2007, the 1000th location is opened.

Today, there are nearly 1300 PetSmart and 200 PetsHotel locations in the US, Canada and Puerto Rico.

{ 84 comments… read them below or add one }

Alyssa July 23, 2014 at 6:06 am

I was.completely.disatisfied with my fish.buying.experience again at this petsmart store number 1550 in arlington tx. The lady over the fish department was a hassal,was pushy,and was straight up rude. She caused me to walk.out with nothing because.she wanted me.to.buy what.she wanted me to buy for my 50 gallon tank that has no fish in.it. she acted like she knew everything and wouldnt just give me.the one damn.tiger barb i wanted. She upset me so much i bought.nothing,and when.i.complained.to.who.i.was.told wad the manager who was smoking.outside when i walked up. He just.laughed it.off and offered no help. Wont be going back again. I refuse to be belittled and treated like crap.over simply buying a fish.

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Sarah July 20, 2014 at 12:39 am

I personally don’t like Petsmart. A company that supposedly strives to find homes for animals in shelters is a complete failure when your own employees are “breeders”. Some of them push selling their dogs on company time while the managers look the other way.

http://thewhippetarchives.net/details.php?id=31833

http://bluwaterkennels.com/collie/html/contact.htm

http://www.petsmartcharities.org/what-we-do

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unleashed July 12, 2014 at 9:25 pm

I worked at store 1683 and seen in the salon the management and how rude she is.The salon manager would take dogs in without rabies.and also belittles the salon team she also is a racist to people she don’t like. and uses gule on dogs in are salon when they get cut.she has told some of the girls in the salon she would never get firerd because the corporate dont care about what we say. there was girl in are salon use drugs and because one of them was a girl she socializing with out side of work they never tested her.shes the favorite and alwas get weekend and holidays off.the same girl has the manager pass code to all computer and is not a manager. this has been brought to corporate attention and nothing has been done.

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Nadine July 3, 2014 at 11:15 pm

I just became aware of a situation that happened at PetSmart on rt. 130, in Hamilton Township, NJ. During night hours someone broke into the door where the foster cats are held. They then unlocked the cages of several cats and ABUSED them! One with broken jaw, another claws removed and so on. This was reported to Tim the Manager and he DID NOTHING ABOUT IT! He refused to talk with his night employees or call police. THIS IS ANIMAL ABUSE in a pet store!!! He needs to be FIRED! I have told many this story and asked that they boycott Petsmart!

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Shelly Gilbert July 2, 2014 at 4:35 pm

I am also a very unsatisfied customer. I took my great dane to have her nails cut and decided to have her nails painted. I waited out side if the glass area so that she wouldn’t see me while observing other dogs being groomed I thought to my self they way they treat the animals I would never leave her there. One my dog was done the lady waved me over and said she was done and didn’t say anything else so we left since I payed before services were completed like I was told.i have a great dane and put her in my mustang and when we got home I looked at My seats and noticed that her nail polish was wet.i called the store and have been fighting with them for about a month was told to go get my seats cleaned and they would reimburse me I completed my part now they want to say my seats were dirty and not in good shape so they want to give a a gift certificate for their store.i think not if I have to drive further for better service I would rather do that. All I asked was for reimbursement of my car to be cleaned to get the nail polish off.

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allison stanley July 1, 2014 at 11:30 pm

I worked for petsmart largo fl. store for almost 5 years and loved my job and took care of every customer never called in sick but was fired for false accusations of stealing i still to this day cant believe i was fired for no reason i loved my job and the people i worked with. i will never get over it and it hurts so bad to think that they would think i would do such a thing. One day they will relize what they have done to an honest hard working person as i am . i was always brought up to think that if you work hard that you will be rewarded. but petsmart has turned a loving person into a person who doesnt belive in anything anymore. i worked so hard for them and moved up in the company to find out the corporate of care means nothing to them.

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Dorothy Price June 30, 2014 at 9:49 pm

I had a very unplesant experience at Petsmart in Bullhead City AZ. The old woman at the cash register was so rude. First off When I asked for information on the pet perks card she spoke to me like I was a child. She spoke in a very condescending manner and was going over the top pretending to be nice. I was never offered assistence I had to hunt down an employee. It took me a long time to find the dog food I needed then when I went over to another dog food isle I could hear the woman from the cash register talking to another worker saying “these customers are a pain in my ass” and refering to me as an “old bat” that waisted her time asking about pet perks. I left my items rite there and exited the store. I will never go back to petsmart agian. By the way If she is that miserable maybe she should get a job elsewhere….and take acting lessons.

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Kay June 28, 2014 at 9:57 pm

I went to ask some information about pet hotel at petsmart Superior location, colorado. The cashier does not know what it is and asks me to go to Banfield counter and ask somebody there. I go there and ask a lady at the counter. She does not know and asks me to go back to the same cashier and ask him. WTF of your employees. The cashier is trying to providing me your cat adoption instead of clarifying my question. And the lady at Banfield is very rude. I am so disappointed with their service.

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simon sam gutierrez June 25, 2014 at 10:45 am

My dog loves PetSmart. Does PS have a ‘register’ for
gifts like when dogs have events coming up, like birthdays and such? If not, it would be a nice thing to get going…that the dog doesnt get the same gifts. When my dog goes to PS he thinks he is at Disney World he loves your stores. Thank You.

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Katie Barrio June 21, 2014 at 10:31 pm

Ever since Eric, manager at the store 1007 started has been so disrespectful… He has called me names and was talking crap behind my back. Then when I finally left I hear that he said “Now that we have got rid of the trash we can get this store looking good” (referring to a team mate and myself) One day I closed with him and he spent the whole time in his office while I did my job plus his. He is always on his personal phone texting while he was out on the floor. I would like to state, I left because of him. I just could not work with someone so disrespectful.

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Kristi Sarch June 23, 2014 at 11:32 am

Petsmart does not care about the employees moving on was the best thing you could do.

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Jenny S June 20, 2014 at 6:30 pm

I have purchased three male guinea pigs from two different PetSmart stores, one in Syracuse, NY and two in New Hartford, NY. All three have had to be seen by a vet almost immediately after purchase due to upper respiratory infections. The one I got from Syracuse grew a small tumor under his chin a few days after bringing him home, and we took him back to have him looked at by their vet. They do offer a 14 day guarantee which is very nice. He was taken in, fixed up by the vet, we were kept updated and he was given back to us good as new. A week ago I went into the New Hartford store and saw a smaller guinea pig that would be a great cage made for my smaller guinea pig. I inquired about him but when I saw him I noticed he was breathing heavily. I told the clerk I was still interested in buying him, but was worried because of everything I had gone through in the past. The clerk took my information down on an adoption sheet and took him into the back for isolation. I was informed that we would get a phone call when he looked better and was up for adoption again.

Six days went by, and I called back every day, never once getting a phone call from them. All I kept hearing was “He is still in isolation” or “His heart rate is still up.” or “I don’t know anything about this, call back later and ask someone else.” And then my favorite line “When something comes up with him we will be sure to let you know.”

Six days in isolation is not good for any animal! Why wasn’t he taken to the vet? So finally I called on the sixth day of waiting, today actually, and I am told “It is against company policy to inform anyone about an animal in isolation. He was put back on the sales floor and may have been sold this morning. But feel free to come in and see if he is still here or pick out another one…” YEAH RIGHT! How dare they give me the run around for 6 whole days! I don’t know if that guinea pig ever even saw a vet! He probably didn’t, and I feel like the entire thing was just out of spite. If it was truly against policy, why didn’t I hear that before all of this? Why did the same woman who said “We will be sure to let you know.” come back to say “It is against policy to inform you.”

I am just astonished. They could have at least offered for me to buy him, and then do the same thing the Syracuse store did, take him to the vet, and then give him back to me. I am a good pet parent, and I feel as though I should have just bought him while he looked ill and treated him myself with my own vet! There was absolutely no excuse. I will be sure to tell everyone I know not to buy any small animals from PetSmart. And I will definitely NOT be giving this PetSmart any more of my money! How unprofessional and rude.

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Allison June 19, 2014 at 2:49 pm

When shopping a Petsmart today, I observed 17 dogs crammed into the “exercise area.”
The dogs were of all ages and sizes (toy dogs in with large dogs). There was only 1 person in the area with the dogs during this exercise period. This Petsmart is located on Bay Area Blvd. in Webster, TX.

This does not seem to be a very safe situation for the dogs. Some dogs were trying to hide against the walls/in corners. I have seen this same situation when I have gone to this store on previous occasions.

My wish is not to get someone in trouble, but for someone to receive better training on the management of exercise times and safety measurements for the dogs under their care during their exercise period.

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Stephanie June 18, 2014 at 5:49 pm

I just moved here from Wilmington NC, I found the local Petsmart took my dog for a bath and Nails. Was told she didn’t like the blow dryer was not all the way dry and that she snipped getting her nails done. I was informed they couldn’t muzzle her so they only did half her nails. I was so upset I just left. I paid full price for half the job and now still need her nails cut. I chose to not go somewhere else because I have been going there for the last 4 years. Yet I doubt I return. I was not told sorry or offered a discount. Now, I come home and my house smells like wet dog. I was very disappointed with the situation.

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cpenrose June 17, 2014 at 10:59 am

Took my little Lola to the groomer at Petsmart at 5:30 called at 6:30 just to check on her they said she was with the groomer…I went back to pick her up at 8:05 they said that she was next. I said “you kept my dog in a cage since 5:30 wtf…They said she was already bathed but I didn’t want them to bring her out because I knew she wouldn’t stay…they said she would be done at 9:00 I went to get her and told the girl she didn’t look clean, and I picked her up and smelled her and guess what “THEY DID NOT GIVE HER A BATH”. I asked for the store manager but he went home, and when I went to pick her up there was some one at the door with a key, the place was closed, my little Lola was the last dog there. I told the groomer manager smell her she doesn’t even smell like shampoo, she said they used tangerine, and I said you must’ve lost your sense of smell because there’s no way she got a bath, and her haircut was on a 7 blade when i SPECIFICALLY ASKED FOR A 5 blade. Of course, I didn’t pay for this. Lola walked in the house and drank a whole bowl of water, she was probably dying of thirst after being in there for 4 hours. You know that i WILL BE CALLING THERE, OR GOING THERE FIRST THING TOMORROW TO SEE THE MANAGER. DO NOT BRING YOUR DOG THERE, THEY ARE ABSOLUTEY HORRIBLE!!!!!!!!!!!!!!!!!!!!!!
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Howard June 13, 2014 at 8:20 pm

Boy am I UNHAPPY!!!

I made the mistake of purchasing a 50W Heater for my 10 gallon tank (0073725702168) and it malfunctioned.

Much to my horror my entire tank was cooked to death!!! I treasure my fish and had raised most from babies. Now they are all gone. I called the store manager and she said that I would have to contact corporate to replace my loss.

I lost 10 fish– and they were all healthy prior to adding your coffee maker.

Please propose a fair and reasonable settlement. At a minimum I would expect to be able to select 10 community live bearing fish and replace the defective heater.

I have multiple tanks and separate the babies and breading pairs. Unfortunately, this was the tank where I kept my favorite adults. Most were very fancy exotic guppies.

If you choose to use the excuse that the problem is the manufacturer of the heater– then you can seek damages from them. I bought the heater from you, so you should handle the issues.

Thank you,

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Howard June 16, 2014 at 10:08 am

so here was my response:

?????

Dear Howard,

You are most sincerely welcome! We appreciate your taking time out of your day to thank us. We enjoy providing all your pet needs!

Should you have any additional questions now or in the future, please feel free to contact us by email or by calling PetSmart Customer Care at 1-888-839-9638. We will be happy to assist you.

Sincerely,

Randall
PetSmart Customer Care
Phone: 1-888-839-9638

— Original Message —
From: Howard
Received: 6/14/14 9:29:12 PM CDT
To: PetSmart Customer Care
Subject: Re: Customer Service Contact Us Form Submission

thank you

From: PetSmart Customer Care
Sent: Friday, June 13, 2014 9:47 PM
To: dXXXX@comcast.net
Subject: RE: Customer Service Contact Us Form Submission <>

Dear Howard,

Thank you for your e-mail and for bringing this to our attention. I have taken the liberty of entering a customer complaint on your behalf. Your complaint will be addressed by a member of our Management Team within 3-5 business days, and you can expect a reply at that time.

We sincerely apologize for any inconvenience or frustration this may have caused you, and we appreciate the opportunity you have given us to set the matter right.

Sincerely,

Randall
PetSmart Customer Care
Phone: 1-888-839-9638

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jean June 12, 2014 at 4:50 am

I shop at petsmart in culver city and it is so hot in the store then outside. I have seen customer leave the shopping cart in the store because of the store is hot. We have told the manager so many times and she said that they told corporation and nothing has happen. I feel bad that the employees have to work in the heat in the store. I feel sorry for the cats that have to stay in the store with the heat .

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N. Clinton June 8, 2014 at 7:17 pm

Well,
I just called petsmart in Lancaster CA,
On valley Central way…
They picked up the phone, but no one answered.
It sounded like they tried to hang up, but didn’t
Do a very good job, I heard a woman moaning
And banging, and a mans voice moaning.
I hung up… These are the kind of people that
Work there ( SMH )… I guess someone’s getting
A raise! But not for doing their job!!!

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Rebecca Lee June 6, 2014 at 1:10 am

I need to know the process of how to file a formal complaint against a “rescue” effort you have running at one of your store locations.

My daughter had a violent allergic attack the night I brought home one of their cats and nobody is helping me with the refund. I have a cat cooped up in a bathroom. I was promised a refund by the lady who runs it but she is running from my calls now. PETSMART Lakewood, WA said there is “nothing” they can do.

I refuse to accept this as an answer and will climb the chain of command. There MUST be a proccess. I am completely livid by this as a long term PETSMART customer.this is a childs medical issue.

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Kristi Sarch June 2, 2014 at 9:35 pm

I worked for petsmart store 1946 Richmond Tx. for just under 5 yrs. On May 23rd I was terminated for reasons I still do not understand. I am sure it was mostly retaliation for speaking the truth about our store manager. Called HR for help but that was another Joke. I was told I could allways reapply. Do not understand how I could be terminated but can be rehired . A couple of months ago I was employee of the month. My request cust are very upset many of them have found ways to contact me. I will let them all know how petsmart treats employees. I did not deserve this from this co. Retaliation and age discrimination seem to be ok at petsmart. On the day I was fired They called me to come in early to cover for another groomer that was sick. I was told they called me becouse they new they could count on me. TO BAD I COULD NOT COUNT ON THEM

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unhappy cust June 3, 2014 at 8:33 pm

I was in that store today, and what has happened there is a shame I used to drive to that store instead of going to sugarland location which is much closer to my home. Employees seem very unhappy which makes cust very unhappy. I used to go to robin to have my dog groomed after she moved I met and felt comfortable with Kristi S. only to find out when I stopped in to make an appointment with her That she was fired. No one would tell me where she went to then I found her post. I will never go in that store again seems they have a hard time retaining good groomers. I will wait until she is some where else. She is worth waiting for.

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Kristi Sarch June 4, 2014 at 4:51 pm

Thank You I miss all of my cust and the pets I took care of. I will be back grooming soon

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Kristi Sarch June 19, 2014 at 5:56 pm

Well I can see know one from petsmart cares about the employees or the customers two more groomers left because of the store manager and the district manager of store 1946 in Richmond, Tx. That store used to be one of the best in the district now it is the worst!!!!

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Former PetSmart Pet Care Specialist June 6, 2014 at 3:03 pm

I got terminated after under a year of working in the Petshotel because my commands were not in exact accordance to the level of intensity or form of what I was being taught. I was not even a dog trainer, but a doggy daycamp counselor. I was subjected to numerous critical encounters by the women who ran the camp and hired me, that often left me holding back tears almost every time I left that office. One day I was told that I was doing great and to keep it up, the next day I was writing a form for being lectured. I followed everything asked of me, came in when they were short of hand and enjoyed what I did. I never encountered a real panic attack than what I encountered working at that location. I will never understand it, if I got rehired, I would work there again just with new and different people. Traumatic experience that did not have to be had.

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Kristi Sarch June 23, 2014 at 11:27 am

Move on that is how petsmart treats employees. I got fired because the new store manager did not like me. She and the dist manager of store 1946 in Richmond Tx treat employees terrible and get away with it. There is many places to work in the pet industry with out being treated the way petsmart treats there employees.

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Kristi Sarch June 14, 2014 at 8:55 am

Here we go again!! In the past week store 1946 Richmond Tx has lost two more groomers including the salon manager. How long is it going to take for this co. to take a look at the management team at that store and see the true problem.

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Shirley Washington June 2, 2014 at 6:24 pm

ATTN; To whom it may concern:

First of all, I am an unhappy customer. I have taken my 8lbs toy poodle at the petsmart hotel since 2006. On, last weekend. Memorial weekend I had made reservations for my dog three weeks before. When, I went to drop him off on last Saturday May 24, 2014 – May 26. That didn’t happen at all. Two very unprofessional staffs members. The 1st one name Nancy said she tried to put the name tag on my dog and he snap at her. I was there and the stores has cameras and he didn’t. Spoke to the manager which very, very unprofessional and very young. She is going to give me a place down the street that boreds aggressive dogs. Number ! my dog, has never been aggressive. If he has been aggrestive why has he been going to there since 2006. My entire plans had to change cancelled my flight because could not find anyone to bored him. And he is unable to go to another petsmart. I am very upset, and I will never purchase anything at Petsmart again. ANd that’s is not Right to put that in the system, where my pet can’t go to another one. I just call to the get the names and the manager only gave me her first name. which is Ameris. Petsmart is located 6204 West Park Plano, Tx.

Ms Washington

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