_ap_ufes{"success":true,"siteUrl":"www.corporateofficehq.com","urls":{"Home":"http://www.corporateofficehq.com","Category":"http://www.corporateofficehq.com/category/aerospace/","Archive":"http://www.corporateofficehq.com/2014/10/","Post":"http://www.corporateofficehq.com/agilent-technologies-corporate-office/","Page":"http://www.corporateofficehq.com/privacy-policy/","Acf":"http://www.corporateofficehq.com/?acf=acf_address"}}_ap_ufee

PetSmart Corporate Office

PetSmart Corporate Office Address

PetSmart, Inc.
19601 N 27th Ave
Phoenix, AZ 85027

Contact PetSmart

Phone Number: 623-580-6100
Fax Number: 623-395-6517
Website: http://www.petsmart.com
Email: Email PetSmart

Executives

CEO: David K. Lenhardt
CFO: Carrie W. Teffner
COO: Joseph O’Leary

PetSmart History

PetSmart was founded in 1987 by Jim and Janice Dougherty as PetFood Warehouse.  The first two stores were in Phoenix, Arizona.

In 1989, the company name was changed to PetSmart.

In 1992, the 50th store was opened.

In 1993, the company went public.

In 1994, the 100th store is opened.  Stores also begin to offer pet training classes.

In 1996, the chain expands to Canada.

In 1998, the 500th store is opened.

In 2002, the first PetsHotel is opened in Phoenix.  By 2008, there are 100 PetsHotels.

In 2004, the PetPerks loyalty program is launched.

In 2007, the 1000th location is opened.

Today, there are nearly 1300 PetSmart and 200 PetsHotel locations in the US, Canada and Puerto Rico.

{ 102 comments… read them below or add one }

ROSE BALLARD October 21, 2014 at 7:01 am

YOUR STORE TEAM KILLED ALL OF MY BLOOD PARROT FISH . ALL 10 OF THEM .THEY SOLD ME BAD FISH AND BAD PRIME.NOW WHAT ARE U GOING TO DO REPLACE THEM? THEY WHERE PALM SIZE AND THE SIZE OF YOUR HAND I AM VERY,VERY UPSET WITH THIS STORE YOUR.WHITE OAK IN HENRICO VA DO SOMETHING SO THEY DO NOT KILL AGAIN .THESE IS BAD VERY BAD I NEED MY FISH BACK.I AM SAD I COULD NOT SLEEP LAST NIGHT FOR FEARING THE WORST FOR MY FISH I CAN NOT BELEAVE THIS HAS HAPPEND WHAT NOW?

Reply

Laurence Langen October 6, 2014 at 12:35 am

Hi, I had an unbelievably unpleasant experience with my nearest PetSmart. Store #1576, 7050 Arroyo Crossing Parkway, Las Vegas, Nevada 89113. Grooming Department, Employee Name: DAVID.
This is the review I left on their Facebook page.
———————————————————————–

DO NOT TAKE YOUR DOG TO THE GROOMING DEPARTMENT OF THIS LOCATION. Upon walking in seeing small and large dogs alike being manhandled by the careless and incompetent staff, I hesitantly let one of these butchers give my dog a normal grooming. Three hours later upon pick up, my dog had an irritation in her right eye and could not so much as to open it. I was then told by this nitwit, DAVID, that I had brought my dog in this condition knowing full well that I did no such thing. My family and I took my dog to the vet soon thereafter to diagnose the problem. We were promptly told that she had SHAMPOO IN HER EYE. So according to this pet grooming blockhead I had taken my dog to the grooming salon with shampoo in her eye and thought it was totally fine. The vet gave my dog some eye drops and said she could recover by tomorrow, but if not there could be serious problems.

Reply

Donna Nix September 17, 2014 at 11:49 am

Re: Grooming Complaint for service July 28th2014

I entered your Petsmart Houston-at Hwy 6 (281-855-9985) location on September 1, 2014 around 9:50 am to get Sofie Nix (Maltesspoodle) nails trimmed and was informed by Alshun that we could not be serviced because of an incident back on July 28th 2014.

I called and made and appointment with one of the groomers about 3 days before I arrived to the store on Monday, July 28th, 2014. She told me the latest appointment on Monday’s was 4:00 pm and I explained to her that I worked out in the Texas Medical Center (approx. hour and 15mins away) and I could probably be there at the latest was 4:20. So she said since Sofie was a small puppy that she would put her at 4:30 because it wouldn’t take that long.

I arrived at 4:25 with Sofie and the groomer Ashley, who was very unhelpful just stated you are late and I must reschedule. I tried to explain to her that the appointment was 4:30 and she didn’t want to hear it. At no point did she try to modify Sofie services so she could get at least her nails trimmed or anything. At that point, I was very unhappy and asked to speak with the Manager, Robert Biba. Mr. Biba came in and I explained that I was not late and he said the groomer did not put 4:30pm on schedule she had 4:00pm. I said ok. So I asked could Sofie at least get a bath and he said yes. I was there originally for bath and cut but couldn’t get all done. I had to leave and go to home to get Rabies shot paper and then I return and they still took her. I thought that was nice. However, I was very disappointed with Ashley because she never tried to provide any services so I told her I didn’t want her to wait on me again. When you go to a salon, the purpose of having several groomers is if you not please with one you may choose another. Therefore I left Sofie to be bathe and when I returned I was informed the fee was waived. Then I told the groomer I still need to make another appointment for her to get cut. I scheduled her for August 2nd and she said not to worry about the fee. I never asked for anything free because I know nothing in life is free. If it is free, something maybe wrong. My puppy is only 5 months and I have been buying food, toys, crates and paying for grooming for the last 4 months and had never had a problem until now.

This is my first time owning an animal and I thought I would patronize your store since it is 5 minutes away from my home and to be told when I went into the grooming salon that my account was inactive because of me being rude and because they had provided 2 free services that I didn’t ask for was very embarrassing and humiliating. If I had known prior to this visit, I would have stopped buying other items from your store. I was never rude, upset yes; I wanted my services that I had taken off work early to do and had scheduled. No one ever stated that I shouldn’t return to the grooming salon and when I was told that by Alshun on Monday, September 1st I explained to him that the free service was offered, I guess by Mr. Biba because of the huge misunderstanding. I told him I have money and I never ASKED for anything from them and I could pay for the past service today because I work every day and can afford to pay for services that are provided anytime and anywhere. He stated he couldn’t take the money for past services and I needed to speak with Robert Biba. Mr. Biba nor the grooming notified by phone, text or email of this decision.

The problem I have with all of this is the grooming salon never took the responsibility that the lady told me to come at 4:30pm. That is really really sad and very unfortunate. I would like to pay for the services that were provided since you want to banned me from the salon.

Reply

Johnson September 6, 2014 at 12:40 am

Kristie- the same at store 308 in Lake Mary Fl- except a very smart cookie had not only brought in secret shoppers but has video survelience of animals being intentionally harmed.
The proverbial is going to hit the corporate fan.
Unfortunately PetSmart has a corporation with sociopaths in Corporate positions and that is reflected all the way down to their store managers.
Just wait till the investors see how bad “the problem is with management” – quoting Jana Fund.

Reply

Randy Day August 27, 2014 at 7:20 pm

I need to have L P Director Cecil Rogers contact me reference a security issue.
My name is Randy and I can be reached at 1618223xxxx or 1618980xxxx. I would appreciate this being kept confidential.

Reply

Marlene Riccardo August 19, 2014 at 1:36 pm

I hope to God people think twice before having their dog groomed at the Petsmart in Fairless Hills, Pa. I saw a dog being abused today and went to the manager, Kyle, and he would NOT even investigate my concerns. Someone has to be a voice for these animals who can’t speak for themselves. My heart aches for the animal I saw being groomed or rather being abused.

Reply

Janet waters August 15, 2014 at 1:41 am

I thought maybe you would like to see my original complaint!

Good Afternoon,

My name is Janet waters, I live in the area of the Pet smart on Woodruff Road in Greenville SC. My husband and I have been customers of Pet smart and have been having our pet Ali groomed at the Woodruff Rd. Store since she was a small puppy and she is 3 1/2 years old.

We had a groomer when we first started and she was not satisfactory a multitude of things were not done properly. We asked to change groomers to Melissa she was great and we used her until she left. Then we got Stephanie she was great also until she left lots of turn over in that store. We then got Jennifer I really think she was our first groomer that we didn’t like. She was the only one left that had done Ali so we decided to give her a try.

She has groomed Ali 3 times. The first time was a bad, so I sent instructions in with her the second grooming she looked better but we were not 100% satisfied. We specifically ask to have ears plucked and annal glans cleansed. On the third groom 4 weeks later 7/30/14, when we picked her up we noticed she was shaking. When we got her home we noticed she kept scooting on her behind so on the next day we took her to our Vets tech and she properly cleansed Ali’s annal glands.

That night we found on her female private parts it was red and inflamed she was very uncomfortable. The next morning which was 8/1/14 we took her in to be checked by one of our Vets Dr. Melanie Keller with Cedar Lake Animal Hospital. These are very good Vets we have used them for at least 20 years and we trust them and what they tell us. Ali had a very bad razor burn on her private parts which we had to buy medicine for. Then her ears were checked and it was discovered she had an ear infection. Our vets opinion on this is improper plucking makes hair mat in her ears and she gets ear infections. Our Vet bill was $58.15 on 8/1 and the following Monday 8/4 when we picked up meds it was another $38.09.

After the Vet visit on 8/1/14 I called the store Manager Brian. He was okay on the phone but said he would have to talk with my Vet and the Groomer and get back to me this past Monday. Today is Wednesday and he has not called as promised and as of 8/4/14 had not called my Vet because I checked with the vets office. We are very upset over not only what happened to Ail but the lack of concern from your store Manage Brian. When I talked with Brian I was very calm talked to him pleasantly and trusted he would get back to me. We live in Simpsonville and drive 20 miles each way to Pet Smart because we assumed we would get not only good care there but great care. We buy our foods, treats and pet supplies from your store. We also support Pet Smart charities

I feel Pet Smart should share some of the responsibility for the Vets bills and the three bad grooming’s we got with Jennifer. These grooming’s were 45.00 each. We are retires and do not have money to spend on Vet bills that we feel that was cause from improper grooming. We will not use the groomer again, and I told Brian that already.

We would appreciate your attention to this matter. I would like for this to be shared with the district manager.

Best regards,

Janet Waters

Reply

Janet waters August 18, 2014 at 2:35 pm

I would appreciate a response I have been dealing with this since August 1st. No one has taken the time to respond. Today is 8/18.

Thanks

Reply

Janet waters August 15, 2014 at 1:04 am

I had a complaint that I started with the chain of comand the manage of the greenville sc store. When I got no response from him I have emailed customer service twice. You have my complaints and I would appreciate a response.

Reply

Merlin House August 13, 2014 at 7:53 pm

To whom it may concern,

My name is Merlin House from Coppell Texas. Before we get started this email isn’t a complaint or concern it’s a “praise”. I’m writing it in hopes to get someone’s attention within the Pet Smart corporate office and in doing so, let them know about the rare gym working within the Pet Smart Hotel in Lewisville TX.

I’ve been a customer with Pet Smart in Lewisville for several years now and have seen employees come and go, but there is one that you guys need to know about. I believe her name is Becky Aldridge and she is a total delight to work with. Now I know there could be others who are able to remember certain dogs’ names and know them by sight, but that’s not where the story ends with Becky. It’s in her delivery and interaction with the customers of Pet Smart. She takes the time to make you feel the way you would want to feel when leaving your loved ones behind while traveling. Her attention to detail and genuine affection for our dogs is something that anyone would pick up on or notice immediately after meeting her. Again, I know there could be others within your organization who are similar but it would be difficult to duplicate what we as customers see and listen too when it comes to Becky.

I hope this email makes it to someone’s desk who will reach out just to say, at the very least, good job Becky because she deserves it. Thanks for having her on board and we look forward to seeing her again soon.

Great hire and God Bless,

Reply

Dan August 7, 2014 at 2:45 am

I wrote this complaint email regarding discrimination by a manager on July 26, 2014. I received a generic answer where I would receive an answer within 5 days….

So far, it is Aug 6, and I have not seen an email from them…

Does this company cares really about customers?
——————————————————————————————————
Gentleman;
I visit your store at 2534 south road, Poughkeepsie NY 12601 (store #2301), at least once a week, and at times twice, to buy supplies for my cat. I enjoy my shopping at Pet smart, and would not want you to change anything about the way you treat me as a customer. Every so often I get a coupon where I have to fill in your customer s survey, and have always given you the highest rating, that is how much I like this store.
For the past year I have also been walking barefoot to relieve my lower back pain, and sciatic nerve problem, and have been in above store barefoot quite a lot, with no one ever saying a word to me about it. I have checked before doing so last year to make sure there is no law, or any regulation regarding walking barefoot in public stores, and have confirmation from New York state board of health, and from Duchess county health department.
Today July 26, 2014 I was in the store, and a lady I have never seen before, who said she was the Manager, asked me not to walk barefoot in the store, saying it is liability, asking her what is the liability about me walking barefoot in a pet store? What can possibly be a liability for the store if I step on dog poo? She just answered – it is liability, and I should no longer walk barefoot in the store. More surprising to me was the fact that when I said I would go somewhere else to buy pet supplies, she just said ok. She did not seem to care about losing a customer, and was just bent on making sure I do not walk barefoot in her store.
My question to you is, how does Pet Smart Corporation see this? Do you see it as liability? And for what reason is it liability? Am I endangering any animals walking around, by walking barefoot? Or are the animals endangering me, which I don’t see how. Wearing flip-flops, which is what I would do if I was thrown out, would not make any difference, as my foot is still exposed, and if I step on wet spot where a dog did his thing, I would probably slip and fall, and it would be the store liability, but with bare feet that won’t happen.
The way I see it, and hope I am right, is that your manager has something against walking barefoot, and was not interested in any explanations or reasons, as Long as I do not enter the store barefoot again.
I hope you can answer me, and let me know why is it liability on your side, I do not consider my walking this way liability to anyone.
Sincerely

Reply

Alice Sigmund August 3, 2014 at 12:09 am

hello my name is Alice Sigmund I am from Tampa Florida and I bought a case of dog food@
Pet Smart on Lumsden where I have been buying my food since the store open As I am retired and traveling so I wanted enough to make it through 4 month my dog got sick twice I open a can and then another and finally I look at the bottom of the can and they were two years out 2013 this is PetSmart brand I have been buying them forever simply nourish I’m glad that it wasn’t anything more serious I’m very disappointed

Reply

Mrs. Jimenez July 27, 2014 at 4:57 pm

My experience with PetsHotel, Petsmart grooming & day care has been horrible and terrifying. The Banfield Hospital is much better and seems to be genuine in treatment and care, but it is pricey and they do not have plans for disabled pet owners.

It began on 7/25/14. I wanted Princess Rose to discover her world and to play with other dogs in day care. I felt that leaving her overnight would also begin the process of separation after having a traumatic birth experience. I thought I was leaving her in good hands and was mortified to learn that Princess Rose did not eat and no attempt to encourage her was made after telling them that she was to eat this food under doctors orders. It appears the plate of food was placed for her to eat and then discarded. She was starving from 6:00 pm (7/25) to 10:00 am (7/26) of the next day. It also was evident that no water was given to her. After I had picked her up, I immediately gave her water and she gulped down two bowls and a half. P. Rose does not drink excessive water unless she is extremely thirsty. My conclusion was that she was severely neglected. I could understand if she was a problematic dog, and even so, no dog under any circumstance should be mistreated and /or neglected, but she is loveable, gentle, and docile. She is not confrontational and would much rather avoid confrontation. She is more the submissive type and very fearful. Besides her being neglected and starving for a whole day, I contacted the hotel around 10ish am. I spoke to Antonio. I made sure to add services for group play and treat time. In retrospect, I was told by the groomer Amy that they were booked, but that she would and could make an exception for Princess Rose and have her brought early morning to be groomed by 1:00pm. The grooming involved the Top Dog, trimming shampoo and conditioning, bath, nail file, hairs from her ears removed, it was the all-inclusive package. The package was for 60.00 or so. I decided to pick up P. Rose earlier than 6:00pm on 7/26 and alerted the staff worker Mr. Antonio that I would be arriving early around 3:00 – 4:00pm. The staff was very low energy, ill-mannered, had poor communication skills, unprepared and unfamiliar with the dog’s needs. I specifically told Antonio to retrieve Pure Essentials canned food for Princess Rose and he appeared to be oblivious about the request, which can only mean that he did not do as asked so that she could eat. After much delegating, he lied and stated, “Oh yeah, she did eat.” Somehow I think he was just covering his a**. What made matters worst was that I was charged for services not rendered. Mrs. Gaby was very snobbish and began to voice all the services received. When I arrived home my dog looked like she was sprayed down with soap and water and left to self dry. I know this because when I bathe her I leave her air dry especially in 90 degree weather. Her coast is very curly when not brushed or combed. Her nails were not filed down as expected and Mrs. Gaby was insisting that these services were done. Mr. Antonio, Mrs. Gaby, Mrs. Melissa will be held responsible for this brutality and cruelty against my pet. P. Rose suffered a traumatic experience during birth where her pack was divided and she developed an acute anxiety problem, which I have been working really hard to help her overcome. Now, the poor thing follows me every where and refuses to stay behind. She is developing, yet another fear: fear of people. This is horrid. I paid 116.00 for my pet to have a night of hellish torture and cruelty.

The staff at these areas discussed are not prepared to deal with dogs or any animal. They have no real enthusiasm and view this as an easy job of which they may get paid very well. Mr. Antonio seemed to have sensory issues and a too clean to get dirty attitude. The staff’s debacle was very unpleasant. Mrs. Katherine and the male worker and to be the only two who had shown genuine care for my pet when doing intake. The groomer is dispicable.

I was so angered that I left the receipt at the store. I called on 7/27 to request that the receipt be sent to me via fax. This describes all supposed services rendered. Mrs. Francesca stated that they may not be able to provide the receipt and that the one I left behind may have been canned. There is no record or receipt that may be retrievable. I am finding this place to be in need of serious inspection for violations of unfair business practices and transactions, animal cruelty and negligence, etc.

Legal representation is welcomed.

Reply

Paul July 26, 2014 at 4:17 pm

On 7/12/14 I went to the PETSMART store in Bourbonnais IL to buy cat food and a few fish. After waiting over 10 min for someone to help me. I was greeted by the store manager Emily. She ask “HOW MAY I HELP YOU.” I told her I would like 6 feeder gold fish but PLEASE pick out good ones because they are going to be pet’s. She rudely how big the aquarium was and I tole her a 20 gal. She became very snobbish and told me I’m over stocking the fish tank, I said REALLY? Then she rudely said they were not under warranty anyway. I told her keep the dang fish! I did shop here very often but NEVER again.

Reply

Karl G. July 25, 2014 at 7:58 pm

I was in the Orange Park, FL store #2283 on 07/24/14 to buy a tray for my large dog crate. The shelf clearly said $33.99. When I went to pay for it they wanted to charge me $39.99. I explained the item was $33.99 on the shelf! There reply was “Nope your paying $39.99 thats what it rings up for. I ended up buying it because I needed it. I then went to Petco in Fleming Island to find the same thing for half the price of $19.99. I ended up returning the first one and explianed to them they that they are ripping people off. The management at your store was very unprofessional.

Reply

Alyssa July 23, 2014 at 6:06 am

I was.completely.disatisfied with my fish.buying.experience again at this petsmart store number 1550 in arlington tx. The lady over the fish department was a hassal,was pushy,and was straight up rude. She caused me to walk.out with nothing because.she wanted me.to.buy what.she wanted me to buy for my 50 gallon tank that has no fish in.it. she acted like she knew everything and wouldnt just give me.the one damn.tiger barb i wanted. She upset me so much i bought.nothing,and when.i.complained.to.who.i.was.told wad the manager who was smoking.outside when i walked up. He just.laughed it.off and offered no help. Wont be going back again. I refuse to be belittled and treated like crap.over simply buying a fish.

Reply

Sarah July 20, 2014 at 12:39 am

I personally don’t like Petsmart. A company that supposedly strives to find homes for animals in shelters is a complete failure when your own employees are “breeders”. Some of them push selling their dogs on company time while the managers look the other way.

http://thewhippetarchives.net/details.php?id=31833

http://bluwaterkennels.com/collie/html/contact.htm

http://www.petsmartcharities.org/what-we-do

Reply

unleashed July 12, 2014 at 9:25 pm

I worked at store 1683 and seen in the salon the management and how rude she is.The salon manager would take dogs in without rabies.and also belittles the salon team she also is a racist to people she don’t like. and uses gule on dogs in are salon when they get cut.she has told some of the girls in the salon she would never get firerd because the corporate dont care about what we say. there was girl in are salon use drugs and because one of them was a girl she socializing with out side of work they never tested her.shes the favorite and alwas get weekend and holidays off.the same girl has the manager pass code to all computer and is not a manager. this has been brought to corporate attention and nothing has been done.

Reply

Nadine July 3, 2014 at 11:15 pm

I just became aware of a situation that happened at PetSmart on rt. 130, in Hamilton Township, NJ. During night hours someone broke into the door where the foster cats are held. They then unlocked the cages of several cats and ABUSED them! One with broken jaw, another claws removed and so on. This was reported to Tim the Manager and he DID NOTHING ABOUT IT! He refused to talk with his night employees or call police. THIS IS ANIMAL ABUSE in a pet store!!! He needs to be FIRED! I have told many this story and asked that they boycott Petsmart!

Reply

Shelly Gilbert July 2, 2014 at 4:35 pm

I am also a very unsatisfied customer. I took my great dane to have her nails cut and decided to have her nails painted. I waited out side if the glass area so that she wouldn’t see me while observing other dogs being groomed I thought to my self they way they treat the animals I would never leave her there. One my dog was done the lady waved me over and said she was done and didn’t say anything else so we left since I payed before services were completed like I was told.i have a great dane and put her in my mustang and when we got home I looked at My seats and noticed that her nail polish was wet.i called the store and have been fighting with them for about a month was told to go get my seats cleaned and they would reimburse me I completed my part now they want to say my seats were dirty and not in good shape so they want to give a a gift certificate for their store.i think not if I have to drive further for better service I would rather do that. All I asked was for reimbursement of my car to be cleaned to get the nail polish off.

Reply

allison stanley July 1, 2014 at 11:30 pm

I worked for petsmart largo fl. store for almost 5 years and loved my job and took care of every customer never called in sick but was fired for false accusations of stealing i still to this day cant believe i was fired for no reason i loved my job and the people i worked with. i will never get over it and it hurts so bad to think that they would think i would do such a thing. One day they will relize what they have done to an honest hard working person as i am . i was always brought up to think that if you work hard that you will be rewarded. but petsmart has turned a loving person into a person who doesnt belive in anything anymore. i worked so hard for them and moved up in the company to find out the corporate of care means nothing to them.

Reply

Dorothy Price June 30, 2014 at 9:49 pm

I had a very unplesant experience at Petsmart in Bullhead City AZ. The old woman at the cash register was so rude. First off When I asked for information on the pet perks card she spoke to me like I was a child. She spoke in a very condescending manner and was going over the top pretending to be nice. I was never offered assistence I had to hunt down an employee. It took me a long time to find the dog food I needed then when I went over to another dog food isle I could hear the woman from the cash register talking to another worker saying “these customers are a pain in my ass” and refering to me as an “old bat” that waisted her time asking about pet perks. I left my items rite there and exited the store. I will never go back to petsmart agian. By the way If she is that miserable maybe she should get a job elsewhere….and take acting lessons.

Reply

Kay June 28, 2014 at 9:57 pm

I went to ask some information about pet hotel at petsmart Superior location, colorado. The cashier does not know what it is and asks me to go to Banfield counter and ask somebody there. I go there and ask a lady at the counter. She does not know and asks me to go back to the same cashier and ask him. WTF of your employees. The cashier is trying to providing me your cat adoption instead of clarifying my question. And the lady at Banfield is very rude. I am so disappointed with their service.

Reply

simon sam gutierrez June 25, 2014 at 10:45 am

My dog loves PetSmart. Does PS have a ‘register’ for
gifts like when dogs have events coming up, like birthdays and such? If not, it would be a nice thing to get going…that the dog doesnt get the same gifts. When my dog goes to PS he thinks he is at Disney World he loves your stores. Thank You.

Reply

Katie Barrio June 21, 2014 at 10:31 pm

Ever since Eric, manager at the store 1007 started has been so disrespectful… He has called me names and was talking crap behind my back. Then when I finally left I hear that he said “Now that we have got rid of the trash we can get this store looking good” (referring to a team mate and myself) One day I closed with him and he spent the whole time in his office while I did my job plus his. He is always on his personal phone texting while he was out on the floor. I would like to state, I left because of him. I just could not work with someone so disrespectful.

Reply

Kristi Sarch June 23, 2014 at 11:32 am

Petsmart does not care about the employees moving on was the best thing you could do.

Reply

Jenny S June 20, 2014 at 6:30 pm

I have purchased three male guinea pigs from two different PetSmart stores, one in Syracuse, NY and two in New Hartford, NY. All three have had to be seen by a vet almost immediately after purchase due to upper respiratory infections. The one I got from Syracuse grew a small tumor under his chin a few days after bringing him home, and we took him back to have him looked at by their vet. They do offer a 14 day guarantee which is very nice. He was taken in, fixed up by the vet, we were kept updated and he was given back to us good as new. A week ago I went into the New Hartford store and saw a smaller guinea pig that would be a great cage made for my smaller guinea pig. I inquired about him but when I saw him I noticed he was breathing heavily. I told the clerk I was still interested in buying him, but was worried because of everything I had gone through in the past. The clerk took my information down on an adoption sheet and took him into the back for isolation. I was informed that we would get a phone call when he looked better and was up for adoption again.

Six days went by, and I called back every day, never once getting a phone call from them. All I kept hearing was “He is still in isolation” or “His heart rate is still up.” or “I don’t know anything about this, call back later and ask someone else.” And then my favorite line “When something comes up with him we will be sure to let you know.”

Six days in isolation is not good for any animal! Why wasn’t he taken to the vet? So finally I called on the sixth day of waiting, today actually, and I am told “It is against company policy to inform anyone about an animal in isolation. He was put back on the sales floor and may have been sold this morning. But feel free to come in and see if he is still here or pick out another one…” YEAH RIGHT! How dare they give me the run around for 6 whole days! I don’t know if that guinea pig ever even saw a vet! He probably didn’t, and I feel like the entire thing was just out of spite. If it was truly against policy, why didn’t I hear that before all of this? Why did the same woman who said “We will be sure to let you know.” come back to say “It is against policy to inform you.”

I am just astonished. They could have at least offered for me to buy him, and then do the same thing the Syracuse store did, take him to the vet, and then give him back to me. I am a good pet parent, and I feel as though I should have just bought him while he looked ill and treated him myself with my own vet! There was absolutely no excuse. I will be sure to tell everyone I know not to buy any small animals from PetSmart. And I will definitely NOT be giving this PetSmart any more of my money! How unprofessional and rude.

Reply

Allison June 19, 2014 at 2:49 pm

When shopping a Petsmart today, I observed 17 dogs crammed into the “exercise area.”
The dogs were of all ages and sizes (toy dogs in with large dogs). There was only 1 person in the area with the dogs during this exercise period. This Petsmart is located on Bay Area Blvd. in Webster, TX.

This does not seem to be a very safe situation for the dogs. Some dogs were trying to hide against the walls/in corners. I have seen this same situation when I have gone to this store on previous occasions.

My wish is not to get someone in trouble, but for someone to receive better training on the management of exercise times and safety measurements for the dogs under their care during their exercise period.

Reply

Stephanie June 18, 2014 at 5:49 pm

I just moved here from Wilmington NC, I found the local Petsmart took my dog for a bath and Nails. Was told she didn’t like the blow dryer was not all the way dry and that she snipped getting her nails done. I was informed they couldn’t muzzle her so they only did half her nails. I was so upset I just left. I paid full price for half the job and now still need her nails cut. I chose to not go somewhere else because I have been going there for the last 4 years. Yet I doubt I return. I was not told sorry or offered a discount. Now, I come home and my house smells like wet dog. I was very disappointed with the situation.

Reply

cpenrose June 17, 2014 at 10:59 am

Took my little Lola to the groomer at Petsmart at 5:30 called at 6:30 just to check on her they said she was with the groomer…I went back to pick her up at 8:05 they said that she was next. I said “you kept my dog in a cage since 5:30 wtf…They said she was already bathed but I didn’t want them to bring her out because I knew she wouldn’t stay…they said she would be done at 9:00 I went to get her and told the girl she didn’t look clean, and I picked her up and smelled her and guess what “THEY DID NOT GIVE HER A BATH”. I asked for the store manager but he went home, and when I went to pick her up there was some one at the door with a key, the place was closed, my little Lola was the last dog there. I told the groomer manager smell her she doesn’t even smell like shampoo, she said they used tangerine, and I said you must’ve lost your sense of smell because there’s no way she got a bath, and her haircut was on a 7 blade when i SPECIFICALLY ASKED FOR A 5 blade. Of course, I didn’t pay for this. Lola walked in the house and drank a whole bowl of water, she was probably dying of thirst after being in there for 4 hours. You know that i WILL BE CALLING THERE, OR GOING THERE FIRST THING TOMORROW TO SEE THE MANAGER. DO NOT BRING YOUR DOG THERE, THEY ARE ABSOLUTEY HORRIBLE!!!!!!!!!!!!!!!!!!!!!!
LikeLike · · Share

Reply

Howard June 13, 2014 at 8:20 pm

Boy am I UNHAPPY!!!

I made the mistake of purchasing a 50W Heater for my 10 gallon tank (0073725702168) and it malfunctioned.

Much to my horror my entire tank was cooked to death!!! I treasure my fish and had raised most from babies. Now they are all gone. I called the store manager and she said that I would have to contact corporate to replace my loss.

I lost 10 fish– and they were all healthy prior to adding your coffee maker.

Please propose a fair and reasonable settlement. At a minimum I would expect to be able to select 10 community live bearing fish and replace the defective heater.

I have multiple tanks and separate the babies and breading pairs. Unfortunately, this was the tank where I kept my favorite adults. Most were very fancy exotic guppies.

If you choose to use the excuse that the problem is the manufacturer of the heater– then you can seek damages from them. I bought the heater from you, so you should handle the issues.

Thank you,

Reply

Howard June 16, 2014 at 10:08 am

so here was my response:

?????

Dear Howard,

You are most sincerely welcome! We appreciate your taking time out of your day to thank us. We enjoy providing all your pet needs!

Should you have any additional questions now or in the future, please feel free to contact us by email or by calling PetSmart Customer Care at 1-888-839-9638. We will be happy to assist you.

Sincerely,

Randall
PetSmart Customer Care
Phone: 1-888-839-9638

— Original Message —
From: Howard
Received: 6/14/14 9:29:12 PM CDT
To: PetSmart Customer Care
Subject: Re: Customer Service Contact Us Form Submission

thank you

From: PetSmart Customer Care
Sent: Friday, June 13, 2014 9:47 PM
To: dXXXX@comcast.net
Subject: RE: Customer Service Contact Us Form Submission <>

Dear Howard,

Thank you for your e-mail and for bringing this to our attention. I have taken the liberty of entering a customer complaint on your behalf. Your complaint will be addressed by a member of our Management Team within 3-5 business days, and you can expect a reply at that time.

We sincerely apologize for any inconvenience or frustration this may have caused you, and we appreciate the opportunity you have given us to set the matter right.

Sincerely,

Randall
PetSmart Customer Care
Phone: 1-888-839-9638

Reply

jean June 12, 2014 at 4:50 am

I shop at petsmart in culver city and it is so hot in the store then outside. I have seen customer leave the shopping cart in the store because of the store is hot. We have told the manager so many times and she said that they told corporation and nothing has happen. I feel bad that the employees have to work in the heat in the store. I feel sorry for the cats that have to stay in the store with the heat .

Reply

N. Clinton June 8, 2014 at 7:17 pm

Well,
I just called petsmart in Lancaster CA,
On valley Central way…
They picked up the phone, but no one answered.
It sounded like they tried to hang up, but didn’t
Do a very good job, I heard a woman moaning
And banging, and a mans voice moaning.
I hung up… These are the kind of people that
Work there ( SMH )… I guess someone’s getting
A raise! But not for doing their job!!!

Reply

Rebecca Lee June 6, 2014 at 1:10 am

I need to know the process of how to file a formal complaint against a “rescue” effort you have running at one of your store locations.

My daughter had a violent allergic attack the night I brought home one of their cats and nobody is helping me with the refund. I have a cat cooped up in a bathroom. I was promised a refund by the lady who runs it but she is running from my calls now. PETSMART Lakewood, WA said there is “nothing” they can do.

I refuse to accept this as an answer and will climb the chain of command. There MUST be a proccess. I am completely livid by this as a long term PETSMART customer.this is a childs medical issue.

Reply

Kristi Sarch June 2, 2014 at 9:35 pm

I worked for petsmart store 1946 Richmond Tx. for just under 5 yrs. On May 23rd I was terminated for reasons I still do not understand. I am sure it was mostly retaliation for speaking the truth about our store manager. Called HR for help but that was another Joke. I was told I could allways reapply. Do not understand how I could be terminated but can be rehired . A couple of months ago I was employee of the month. My request cust are very upset many of them have found ways to contact me. I will let them all know how petsmart treats employees. I did not deserve this from this co. Retaliation and age discrimination seem to be ok at petsmart. On the day I was fired They called me to come in early to cover for another groomer that was sick. I was told they called me becouse they new they could count on me. TO BAD I COULD NOT COUNT ON THEM

Reply

unhappy cust June 3, 2014 at 8:33 pm

I was in that store today, and what has happened there is a shame I used to drive to that store instead of going to sugarland location which is much closer to my home. Employees seem very unhappy which makes cust very unhappy. I used to go to robin to have my dog groomed after she moved I met and felt comfortable with Kristi S. only to find out when I stopped in to make an appointment with her That she was fired. No one would tell me where she went to then I found her post. I will never go in that store again seems they have a hard time retaining good groomers. I will wait until she is some where else. She is worth waiting for.

Reply

Kristi Sarch June 4, 2014 at 4:51 pm

Thank You I miss all of my cust and the pets I took care of. I will be back grooming soon

Reply

Kristi Sarch June 19, 2014 at 5:56 pm

Well I can see know one from petsmart cares about the employees or the customers two more groomers left because of the store manager and the district manager of store 1946 in Richmond, Tx. That store used to be one of the best in the district now it is the worst!!!!

Reply

Former PetSmart Pet Care Specialist June 6, 2014 at 3:03 pm

I got terminated after under a year of working in the Petshotel because my commands were not in exact accordance to the level of intensity or form of what I was being taught. I was not even a dog trainer, but a doggy daycamp counselor. I was subjected to numerous critical encounters by the women who ran the camp and hired me, that often left me holding back tears almost every time I left that office. One day I was told that I was doing great and to keep it up, the next day I was writing a form for being lectured. I followed everything asked of me, came in when they were short of hand and enjoyed what I did. I never encountered a real panic attack than what I encountered working at that location. I will never understand it, if I got rehired, I would work there again just with new and different people. Traumatic experience that did not have to be had.

Reply

Kristi Sarch June 23, 2014 at 11:27 am

Move on that is how petsmart treats employees. I got fired because the new store manager did not like me. She and the dist manager of store 1946 in Richmond Tx treat employees terrible and get away with it. There is many places to work in the pet industry with out being treated the way petsmart treats there employees.

Reply

Kristi Sarch June 14, 2014 at 8:55 am

Here we go again!! In the past week store 1946 Richmond Tx has lost two more groomers including the salon manager. How long is it going to take for this co. to take a look at the management team at that store and see the true problem.

Reply

kristi sarch October 12, 2014 at 5:21 pm

I guess I can not re-apply !! I tried to go back to petsmart because I really miss my job. I thought I could be rehired because the store manager that fired me has also been fired. The DM that was involved in getting rid of me no longer works for the co. either not sure why he is just gone. The new DM refuses to look into my work history with the co. or over turn what has happened. I was an excellent employee was employee of the the month just the month before I was let go. I did nothing to be fired over the then store manager had a problem with the groom shop and made an example out of a few of us. I am hoping some one from corporate will look into this and let me have my job back.

Reply

kristi sarch October 13, 2014 at 8:10 pm

I would like an answer not one of my messages since last May has had a response from any one at corporate I believe I deserve that much!!!! I am going to have to start sharing all of this on social media to let people know how it really is, I want my job back because of my passion for the pets in my care and my true concern and compassion for the pet parent. I had many request cust that have left because I was forced out. Please look into this and let me know why I was fired and why I can not have my job back. Petsmart did have to pay me unemployment because it was found thier was no reason for termination.
The new store manager wants be back the salon manager wants me back and so do the pet parents!!!

Reply

kristi sarch October 13, 2014 at 8:11 pm

Is it so hard for Petsmart to admit they were wrong in this one

Reply

Shirley Washington June 2, 2014 at 6:24 pm

ATTN; To whom it may concern:

First of all, I am an unhappy customer. I have taken my 8lbs toy poodle at the petsmart hotel since 2006. On, last weekend. Memorial weekend I had made reservations for my dog three weeks before. When, I went to drop him off on last Saturday May 24, 2014 – May 26. That didn’t happen at all. Two very unprofessional staffs members. The 1st one name Nancy said she tried to put the name tag on my dog and he snap at her. I was there and the stores has cameras and he didn’t. Spoke to the manager which very, very unprofessional and very young. She is going to give me a place down the street that boreds aggressive dogs. Number ! my dog, has never been aggressive. If he has been aggrestive why has he been going to there since 2006. My entire plans had to change cancelled my flight because could not find anyone to bored him. And he is unable to go to another petsmart. I am very upset, and I will never purchase anything at Petsmart again. ANd that’s is not Right to put that in the system, where my pet can’t go to another one. I just call to the get the names and the manager only gave me her first name. which is Ameris. Petsmart is located 6204 West Park Plano, Tx.

Ms Washington

Reply

Leave a Comment

Want to make sure PetSmart sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: