Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's

Executives

CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950′s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 90 comments… read them below or add one }

mark coviello April 17, 2014 at 11:25 pm

told washer was in stock,, then store could not find washer,, delt with customer service.. another employee when above and beyond his duty and found the washer.. serched the store and called me ,while i was still in store dealing with customer service and store manager( that took about 15 min,, to get to me) by that time your store employee had already taken care of the problem and i was very happy with this employee,,(not the store or the first employee that tried to help me first,, sorry but i am not happy with this store,(chester ny) but am very happy with your 1 eployee in this store that made all things and this purchese happen,,thanks to this 1 employee of yours..my wife and i wasted 1 1/2 hours in this store on a puchese that should have taken 1/2 hour..i went into this store knowing the washer i wanted and told the floor person and from them on it went down hill, till the other employee made it happen,, a lowes gift card would be nice to make my wife and i feel better about this store,, but im not expecting it,, not to mention we do shop in this store about 1 to 2 times a week,, you make the call,, and let me remind you ,, you are not the only store in town,, but the one i like to go to… thenks for your time and letting me vent,, mark coviello 8 vetri rd ,, goshen ny 10924.

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Joseph Lewis April 16, 2014 at 6:31 pm

After dealing with the management at your Brodie store in Austin, Texas, I do not believe Lowe’s values its loyal, long-standing customers. We have shopped at Lowe’s for years and spent tens of thousands of dollars at Lowes. I never thought I would say this, but after this last experience with this store, we will be taking our business to Home Depot.

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Kristin Underwood April 16, 2014 at 4:11 pm

I was a part time head cashier at Lowes 607 and was told I was getting cut to 10hrs a week and I couldnt do that so I had applied for FT head cashier and they hired somebody that was new the store over me and they wanted to get rid of as many part timers as they could so I did them a favor and left, I did not give a 2 weeks notice but I talked to almost every one of my managers in the office before I left and I tried to get rehired and someone put me on the do not rehire list. I do not know what I did to make them feel like I was a horrible employee. They was all telling me take care of yourself first like they were all for me leaving because they understand I cant make it on 10 hrs a week but now they put me on the do not rehire list. I feel that Lowes 607 picks their favorites and if they do not like someone they will put you on that list just to do it. I feel like they treated me like shit and I came to work on time everyday and did what I was asked and then they going to treat me like this. Corporate needs to handle their stores better because they treat their employess like trash. And the person I believe did this was the HR that has no clue what she is doing and picks her favorites! She is a very hateful woman and does not need to be in that spot. EVERYBODY at 607 when I worked there refused to talk to her because she was sooo rude. HR personnal are supposed to be there to talk to if you need something right? Well not her!! She is so miserable in her job and she shows it to the employees! Lowes 607 does employees dirty!!

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Kathy April 11, 2014 at 12:47 pm

We need a tax exempt form – we need to purchase items for a tax exempt project – please forward forms we need to fill out

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Patricia April 9, 2014 at 9:01 am

I have a business and want to get my products on your shelves. If you could please tell me where and what I need to do. Please and thank you.

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MMcAuley April 6, 2014 at 11:05 am

We ordered bricks for our garden online and were told that they would call us for delivery.
No one called, so I called the store and was told the delivery would come on Saturday. By noon, no one had arrived. We had worked diligently to lay down the foundation for our retainer wall and needed the bricks before it rained on Sunday. I called back and spoke to the Manager at the LOWES Buford GA, who told me that they were not able to deliver he bricks because his driver had gone home. He said he would waive the delivery fee and deliver the bricks on Sunday at 9 am. At 10 am, I called the store again, and was put on hold three times, by a very rude receptionist. I spoke to store manager, FINALLY, who said they had to send the driver to Athens and they would call me back with a delivery time. They have still not called me. I will never shop at LOWES again. My business will go to HOME Depot.

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Mrs. Irving April 2, 2014 at 11:19 am

I was shopping in Lowes garden shop yesterday around 11:oo a.m, I heard an employee talk to another employee like she was trash in front of customers beside me. The womens name was Patty I believe, the other women was I believe Beth,. If Patty talked to me like she talked to the other employee in front of customers the way she did I would have kicked her teeth down her throat. What kind of people to you have running these stores. I am going to call home office and report this rude, uneducated pile of garbage you call an employee. I will no longer be buying anything from Lowes. I have bought a $2,500 refrigerator,$500.00 dishwasher, new toilets, garden products up the wazoo, new carpet, and numerous other merchandise. I will no longer shop at the Murphy , N.C. store ever again. This employee Patty in your garden shop is a real piece of trash. I will make sure my family and friends will no longer shop at this store either.. SHAME ON YOUR EMPLOYEE FOR LACK OF MANNERS. THANK YOU MRS. IRVING.

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Hunter camp April 2, 2014 at 8:30 am

We purchased a fridgidare gallery series refrig.with upper and lower ice maker.2years later the bottom ice maker quit.We purchased extended contract and reported the problem.First it took three weeks for contractor showed,another four weeks to get the part,service tech.was two hours late showing up,replaced ice maker and found that was not the problem.He said he would have to order a water control valve.Never had a clue how long it would take and no response from contractor.I am a retired Master electrician with 40 years experience and business in HVAC,electrical commercial,residential work and have never treated a customer so unprofessionaly.I am done with lowes and there extended warranty and would advise that they do a little investigation on their service contractors.

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rene carr March 25, 2014 at 6:23 pm

I purchased over $7k in products, services and extended warranty last year from the Lowes store in Morene Valley,CA. I purchased a Whirlpool French door refrigerator and since I purchased the refrigerator I have had 7 service calls. In fact with a week’s time I had three to where the service provider replaced the switch, circuit board and now the compressor is out! The service provider deemed the refrigerator not repairable. I have been without refrigerator for three weeks and Lowes Extended Warranty Department will not replace the refrigerator! As a customer that has been through the extended warranty, I am extremely upset on how they have treated me. It is apparent this model is a lemon! Me an my family have been inconvenienced and we lost food! I hope Lowes realizes they lost a customer to Home Depot and Sears and all my family members and friends! I will tell everyone that Lowes Extended Service Plan is broken! I hope I get a call from someone who cares and can help

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Judie Letourneau March 25, 2014 at 8:13 am

I purchased a $800 Husqvarna snowblower the end of November 2013. Due to the fact that there was no snow we never started the snowblower until 3 weeks later. Unfortunately it was defective and had to be replaced. Immediately, Lowe’s in Ware, Massachusetts came to my home, validated that it was defective and replaced it within 5 hours. In March after 4 major snowstorms, the snowblower’s auger release was sticking, screws had popped out of it. Again, Lowe’s came to our rescue, picking it up and sending back to the company for service and delivering it back. Excellent customer service. So happy that Lowe’s is in our town. I really appreciate your excellent service. A Loyal Customer

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Wendy Hamilton March 23, 2014 at 5:19 pm

Just wanted to give a shout out to Mgr Tony Kronback on the Lowes Niagara Falls Blvd store in Amherst, NY. After many, many unsuccessful attempts to get a 36 inch Allen and Roth Norbury vanity for our bathroom that was not cracked!! – we finally got a perfect one white-gloved delivered at 5PM on Sunday, 3/23. Tony was true to his word and got us what we wanted. We’ve been exceptionally pleased with the customer service we’ve gotten from Lowes throughout our renovation projects the past year and a half. Cindy Buettner at the Transit Rd store in Clarence designed our gorgeous kitchen and she was a dream to work with also. Thanks Lowes!! We’ll be back. :)

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jewel arnquist March 20, 2014 at 2:37 pm

Today, Lee in W.S.P. Lowes hardware should be noticed for the best in customer service. She was very informed about the product I was purchasing and added information I had not considered. She was pleasant and I could understand her. Thank you Lee. I’ll be back. Jewel

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Otis Broach March 7, 2014 at 3:25 pm

I have been a customer of lowes for many years, in the past 10 years I purchased from 10 to 20,000 dollars of items from lowes. I just don’t understand why you have a garden shop and don’t open the gate to check out shoppers. In the last two week at the store in Opelika Alabama I have made purchases at the garden shop. One purchase was 10 bags of mulch (really needed 25 bags) since I had to push my cart thru the store to be checked out I only got 10 bags. I took the bags home went to Home Depot to get the rest of my load (was cheaper at HD). Went back to Lowes 3 nor 4 days to purchase some more items from the garden shop. Again the gate was closed and I had to check out up front. Today 3/7/14 I went to Lowes again to get potting soil and other items. As usually the garden shop gate was closed. The word I got was they were short of cashiers. So I had to drag my order up front again. I Notice 3 or 4 people behind the service desk, two registers up front was open and Lumber register was open. A number of lowes employee’s were near the registers just standing around. I think one of the girls on the register was closing or going to lunch and a manager was trying to hurry her up. Now during the Weekend I made purchases at the garden shop and the gate was open. Note the closer of the gate could not have been because it was cold. I wore a short sleeve shirt today. Plus there were 6 other customers in the garden shop the same time I was. I like shopping at Lowes but if these problems can’t be corrected I will take my business to Home Depot.

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carl lambert sr. March 3, 2014 at 4:22 pm

ON THE EVENING OF FEB. 27 2014 I PICKED UP A BATH VANITY FOR A CUSTOMER FROM THE WILMINGTON DELAWARE STORE. I KNEW I SHOULD HAVE RIPPED THE SHIPPING CRATE OFF AND DID AN INSPECTION OF THE CABINET BUT THE ASSOCIATE THAT HELPED ME WAS SO VERY CAREFUL NOT TO DO ANY DAMAGE IN HANDLING THE OBJECT AND THE PACKAGING WAS NOT EVEN DENTED SO I FIGURED WHAT CAN GO WRONG. AT THE JOB SITE I OPENED UP THE BOX SIDE AND TO MY SURPRISE THE WHOLE SIDE OF THE CABINET WAS BUSTED AND CHIPPED. NOW I HADN’T EVEN TAKEN IT OFF OF THE TRUCK AT THIS POINT. SO I CALLED THE STORE AND GOT SOMEONE IN THE CABINET DEPARTMENT WHO ASSURED ME THEY HAD ONE MORE IN STOCK SO I SAID I’LL BE THERE IN 15 MINUTES AND WOULD THEY PLEASE TO GET IT OFF OF THE TOP SHELF AND OPEN IT UP TO SEE IF IT WAS DAMAGED ALSO, IT TOOK ME AN HOUR TO GET TO THE STORE AND I FIGURED I WOULD WALK IN TO SEE THE CABINET ON THE FLOOR AND ALREADY FOR ME TO EXCHANGE FOR THE BAD ONE. GUESS WHAT ALL 5 MEN THERE WERE STANDING AROUND DOING NOTHING AND THE BOX WAS STILL ON THE TOP SHELF.. I SAID I WAS THERE TO PICK UP THE BATH VANITY AND IT TOOK THEM SO LONG TO GET THIS DOWN I LOST ABOUT AN HOUR OF MY WORKING PAY FOR THE DAY. THIS MAY SOUND PETTY BUT WHEN I TOLD THE ASSOCIATE THE CUSTOMER WAS UPSET ABOUT THE DAMAGED CABINET HE SAID {what do they expect when it has traveled 3 thousand miles to get here from China} NOW I ALMOST BLEW UP IN HIS FACE FOR THAT STUPID REMARK HE MADE BUT I HELD MY ANGER BACK AND FIGURED I WOULD DEAL WITH THIS AT A LATER DATE. NOW HERE IT IS HE PROBABLE SHOULD BE TOLD BY HIS SUPERIOR THE PROPER WAY TO TALK TO CUSTOMERS. I MYSELF WOULD FIRE HIM….BUT ITS NOT UP TO ME. I WOULD GLADLY POINT HIM OUT TO HIS SUPERIOR IF THEY WOULD CONTACT ME VIA E-MAIL TO SET UP A DATE AND TIME FOR ME TO COME INTO THE STORE. BUT BY WHAT I HAVE READ HERE ON THIS PAGE I WON’T HOLD MY BREATH… I KNOW THOUGH WHY SO MANY OF LOWE’S CUSTOMERS ARE SO UP SET WITH THERE SERVICE IT COMES BACK TO THEIR ASSOCIATES ATTITUDE TOWARDS THE CUSTOMERS. THERE IS NONEEEEEEEEEEEEEEEE..

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Loretta Charron February 28, 2014 at 6:24 pm

I am definitely shopping at Home Depot going forward.

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tom neddo February 22, 2014 at 9:35 am

every year your store in watertown new york run’s out of wood pellets at the end of january. WINTER in northern new york DOSEN’T END IN JANUARY. i spend alot of money at this store every year. i don’t feel that they support customer’s very well. i have had to go to home depot to get pellets. they seem to know when cold weater ends up here. please address this problem.

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joel February 21, 2014 at 3:00 pm

Lowes says the honor an respect veteran for there work but the don’t hire them well thanks for the respect Lowes all I want is a job

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Kelly February 10, 2014 at 12:06 pm

I recently went to the lowe’s on brodie, Austin Texas and they had someone outside in 30 degree weather. I am sorry but this isnt right. not even Home depo does that. I will take my business else where and shop at Home depo.

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Pamela February 5, 2014 at 1:52 pm

We experienced a very unfortunate situation yesterday at our home with Michael’s Plumbing Services in Canton, GA, a double oven installation that the installer said WE measured incorrectly for and it did not fit. We never measured for this, Michael’s Plumbing Services and this very installer did the measurements, submitted them to Lowe’s, all we did was pay for it. The installer became defensive, combative, rude,said he had not been PAID to do the work, said they were PLUMBERS, don’t have the tools, have another installation etc – he was perfectly happy to leave my kitchen, diningroom askew and my new uncrated double oven sitting in my livingroom and LEAVE. My husband and I both taking time off work for NOTHING.

Lowe’s was contacted, they immediately rescheduled a new installer they have used for 14 years and we are waiting on them to handle what Michael’s Plumbing Service (?) could not do even after my engineer husband showed him the exact solution.

Katrinia Rief-Derrico listed as CEO of Michael’s Plumbing Services phoned my home at 9:00 a.m. this morning to continue the argument, rudeness and state SHE sent the measurements to Lowe’s and WE ordered an oven that was too big. Then she hung up in my face. I called back to see if we got disconnected or she hung up and she said, “I HUNG UP”. This organization lacks any hint of professionalism, integrity or competence. WE DID NOT DO THE MEASUREMENTS that’s why Lowe’s had Michael’s Plumbing Service come out an measure! The good news is Lowe’s won’t be using them EVER AGAIN and neither will we – read this and see other similar experiences.

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Metro Atlanta, Athens and NE Georgia BBB > Business Directory > Plumbers > Michael’s Plumbing Service > Complaints
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CONSUMER COMPLAINTS

THIS BUSINESS IS NOT BBB ACCREDITED

Michael’s Plumbing Service
Phone: (770) 704-1915
Fax: (770) 234-5897

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Customer Complaints Summary
1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1
Billing / Collection Issues 0
Problems with Product / Service 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 1
Definitions | BBB Complaint Process | File a Complaint

Complaint Breakdown by Resolution
Complaint Resolution Log (1)BBB Closure Definitions
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1 complaint)
09/27/2013 Advertising / Sales Issues | Read Complaint Details
X
Additional Notes
Complaint Category: Bait & switch advertisement

Complaint: Company is a Contract Plumber for ******* Installed Services In Woodstock Georgia. There is an advertised price of $220 to install sinks displayed in the store on ***** lane. Plumbing Contractor came to house to “measure” for the sink then wanted to charge $550 for the same work quoted at $220 in the store.

Initial Business Response
Contact Name and Title: ******* ******** Gen Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***********@aol.com
This complaint should be removed from our file. This is a ******* customer not a customer of Michael’s Plumbing Service. ******* advertises Lowe’s pricing – not ours. ******* determines end pricing which may or may not reflect our actual cost. (We have contractors rates with ******* that have nothing to do with direct cost to customers). ******* has many subcontractors and this customer was actually assigned 4-5 different installers including Michael’s Plumbing Service. The other installers refused to accommodate this customer due to difficulty of job and attitude of customer. Due to issues involving customer existing plumbing and customer’s inability to understand the scope of work involved we refused this job from Lowe’s – No work was completed by our company no monies collected. Even customers complaint states this was a ******* job and not a Michael’s Plumbing Job. Please remove from our BBB profile/file.

Please call me at your earliest convenience – my cell is XXX-XXX-XXXX

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
***** position is that the agreement is between the Contractor and the ***** Customer. This Contractor originally agreed to perform the work then reneged. In my opinion this Contractor agreed to perform work at an advertised price posted in the store, then adds additional charges under the guise of “out of scope” which is negotiating in bad faith. The Contractor has similar bait and switch complaints available to view on the internet. Please contact ******* at ******* Store at Woodstock Georgia location XXX-XXX-XXXX He will verify the Contractor Michael’s Plumbing actions. Several other Contractors HAVE since agreed to perform the work. This can be verified by ******* again at XXX-XXX-XXXX

Complaint Resolution: BBB determined the company made a reasonable

- See more at: http://www.bbb.org/atlanta/business-reviews/plumbers/michaels-plumbing-service-in-canton-ga-27367075/complaints#breakdown

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Rod Lane February 3, 2014 at 8:53 am

I am writing to express my satisfaction with the level of service I have received from one of your retail store managers. Mr. Juan Cintintron, from store #1676 located in Howell, NJ took control of an issue I was having with the installation of a new entry door purchased from his store. He calmly sorted through the issues, involved all of the proper people, and most importantly, maintained communication with me, keeping me apprised of his progress. Mr. Cintintron did an excellent job, and helped to resolve the issues, resulting in the proper installation of the door. mr. cintintron should be commended by Lowes for his excellent customer service skills.

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Jason Burney January 25, 2014 at 10:00 am

I Jason Burney in Fort Worth texas.I would like to let pepole know that lowes has very poor management skills .Ive had to call corporate several times concerning my contractor job.They inconvenienced me and my wife.They told me they were going to do something for our inconvenience.But Wat a surprise no body calls back from corporate office.They act like it has nothing to do with them.They say it is up to the store.Needless to say I will not not recommend anyone to have any contract work done through lowes.Cause when it comes to time management and customer skills .They suck.Me and my wife plan to never deal with lowes again.Cause obviously the dont value there customers

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Lee & Karen Beiermann January 24, 2014 at 11:49 am

Project # 400597360 On 1/18/2014 I purchased two Champion4 toilets at store #1602. I also paid to have to toilets installed and the previous ones taken. I was pleased that they arrived on 1/21/2014 to install them. The gentleman who installed the toilet said he would have to return later the day to seal it. It was a day of bad weather and later that day he called me and said he would prefer to not come that day because of the weather, I agreed. That evening I noticed there was water on the floor and then discovered that the tank was loose on the front and the back. I also noticed that the base rocked front and back when you sat down. I then looked closer at the other toilet and the base also rocked. They returned the following day,1/22/2014, but it was not the same men who originally installed the toilets. He was unable to completely fix the problems. He told us not to use the toilet in our Master bedroom bathroom until they were able to figure out what was wrong. He also told me that they had had several problems with the Champion toilets. He said the Kohler toilet would have been a better choice. I was then told they would return the following day 1/23/2014 to work on the problems again between 1-3 PM, but they never showed up. We called directly to the store to speak to the install sales to complain and also told them we had decided to have them remove the Champion toilets and install some Kohler toilets we were going purchase. We were told by that person that we would have to pay the installation charge amount again since we were going with a different brand. I was extremely upset. I should not have to pay $238.40 AGAIN to have other toilets installed because the first ones were BOTH BAD. We also scheduled a time for them to return to work/install the new toilets and return the bad ones to Lowe’s on 1/24/2014. They were to arrive between 8 – 10 AM. No one showed up and after calling the installer about this we were told because we had talked to different people and Lowe’s had called them to tell them that we were going to purchase different toilets the appointment on the 24th was cancelled without us being told. My husband used vacation time to be here to make sure the different toilets did not have problems. It is now scheduled to take place on 1/25/2014 in the morning. I am EXTREMELY upset. This is the first time I experienced something like this from Lowe’s. I am seriously considering not doing business with Lowe’s the the future. You can resolves this for me by the replacement toilets being installed for no additional charge. I will return the Champion toilets myself and what it refunded to my Lowe’s account. The Contractors License Number is 2701036XXXX. American Freight & Home Improvement 571-312-XXXX.

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Madison Indiana Lowes January 24, 2014 at 11:11 am

Thanks Lowes of Madison, Indiana for taking 5 days to install a water heater in a unfinished bsmt. while my family of seven go without hot water. Love the lack of customer service in this area. It’s a wonder how Jimmy Johnson makes it around the race track without getting confused with lack of communication and knowledge within this company. 1/24/2014

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Gary heinzmann January 21, 2014 at 10:16 pm

PO #306908002 was sold as to be in store 1-20-14 ordered 12-26-14 now the people at the store have decided the door will be here for awhile with no date in sight, after I have been in the store the last 4 days and getting nowhere fast I need answers not an attitude, they think now that the door had a 38 day ship time but of course nobody said anything to me, or I would have ordered a different door. I am installing the door 650 miles from Parker Co so needed everything here, I have time off starting Saturday for helping my disabled mother with a rebuild bathroom, I was told by store managers they would look for a door close to what I am looking for and of course nothing happened, no call no nothing. You guys have nothing down good! I am looking for someone to give me some support to get a door close to what I ordered. Lowes made all the mistakes and I got no information on ship date ever, I had to go in and dig for what was going on. I am waiting for someone to care about customer support and help me out. I will give Lowes credit you are past hard to get some help from. I need answers not nothing, the attitude from the assistant manager is a disgrace to any company, I am hoping for some action. If you can’t help just tell me and I will move on. Gary

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james b. smith January 21, 2014 at 4:33 am

me and my wife candy wanted siding on our house we were told by the sales person Gary preston that all the parts would be there before the job was even started not only were all the parts not on lthe jobsite but if I had not called the locatal power company there would have been a big fine involved as well we payed good money for the parts and to get our house sided just to get painted parts and not new ones the same color as the siding not to say about the lost time at work where things are wrong just wondering if lowes treats all their loual comustors this way i sure can stop spending my money at lowes

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Traci R January 20, 2014 at 12:29 pm

I will never shop at Lowes again. I made a purchase that was later cancelled, but the charges were still showing as a pending transaction at my bank. My bank expld that they needed an authorization code to delete the transaction and have the funds put back in my acct. Without the authorization code I would have to wait 3-4 business days for the transaction to expire on its own. I spoke with many people from the Naperville location where the purchased was made, and then was transferred to the online dep. To my surprise no one knew what an authorization code was. I expld over and over its the code that’s given to authorize the transaction . No one was willing to find out how to get this info, nor do I think they care. I had no success, and now must wait3-5 days for the transaction to expire.

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Stephen Brooks January 16, 2014 at 8:44 pm

To whom it may concern but as I can see there is no concern. I was in The Madison Heights, Virginia store this afternoon. I shop this store everyday for the mutli million dollar company that is family owned and still able to make decisions without corporate being in the way. I had loaded my basket after a hour and half shopping for a list of things we needed to finish a million dollar church. I was lacking thirty 2x4s to finish my shopping. A loader named Willie walked by and ask if I needed any help. I responsed “No you the kid that told me last week that that was not your job”. So no I don’t need your help. As I proceeded to get some straight ones from the back I had stepped up onto a hack of boards to get to the back ones that was straight. Well everyone that goes into Lowes on a regular bases knows they put the cull lumber back up onto the pile and wait on the customer that doesn’t look or know any better. Well by then Willie had went to the front of the store where he usually stands with his hands in his pockets. Well then his load manager and him starting walking to me . John Wright the so called manager said to me ” Sir I am going to ask you to get down from there. I jump down thinking I was going to get some real help but instead I got disrespected. John Wright told me that I didn’t know what a straight board was and then he took one down laid it on the floor and showed me that this is how you check by Flipping it several times. Then said ” I will not be taking down another hack for you to pick through it to find only thirty boards. Well to make this shorter because I am tired of wasting my time . I told him I didn’t want nothing including the two baskets of stuff that he could restock it for me. His mouth never shut up and tomorrow I will be speaking to the store manager. I spend $500.00 a day on the average and over half a million a year with Lowes and to get told after twenty-five years of being a builder that I didn’t know what a straight board is just priceless… I thank you John and Willie for showing me that times are changing its not about the customer anymore its about anybody can get a job at Lowes and I do mean anybody…..

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Eric The Red January 26, 2014 at 12:28 pm

Wow. I wouldn’t have gotten down a new bunk either. Unless what was left truly was cull, which I doubt. The number of people that I see dropping good lumber on the floor when I shop is amazing. People like Steve here don’t seem to comprehend that 2x4s and other lumber come from TREES. They are apt to twist and curl whether you like it or not, unless you buy kiln dried lumber. Take it from me, you won’t buy kiln dried lumber because it will cost too much for your million dollar church…

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Sandy January 16, 2014 at 10:08 am

I will never buy another product from Lowe’s! First we bought a washing Machine that has given us nothing but trouble. Trying to get customer service was impossible and we never had a solution to the original problem. The machine continues to work, but sometimes you have to switch it to a different cycle to get it to work.
In October 2011 we bought a water heater from them. I should have known sooner or later we would have trouble with it. It took forever to get someone in the store to help us and then he acted like we were bothering him. Also was not thrilled with the people who delivered it. Well the water heater stopped working last night and is leaking. Tried calling Lowe’s to get some help and I was given multiple numbers, but no one was able to help me. Finally called the number on the side of the heater, which is an outside service, but somehow had all my info about the water heater I purchased. They are coming out this afternoon and he said the heater was still under warranty. Unfortunately , giving them one more chance I just bought a dryer from them and I am hoping there will be nothing wrong it. The only reason I went there in the first place, is because they are close. I will now travel out of town and hope to find better service and better products.

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Dan Mieldazis January 17, 2014 at 12:42 pm

It’s not Lowe’s fault that the products you purchased are having issues. It’s not Lowes responsibility to service the products unless you bought an extended service policy. Whether you purchased those products at Lowes, Home Depot or Best Buys you would have had the same issues. You don’t make any sense by blaming Lowes for your products issues.

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Andre M. Parker January 4, 2014 at 6:03 am

My wife and I brought the top of the line General Electric washer and dryer from lowes store on 8411 South Holland Road, Chicago Illinois. After receiving and installation of the washing machine and dryer from lowes delivery crew my wife tried to wash a few clothes . The machine vibrated and knocked very violently. We called back to the store and they sent the delivery persons back to level the washing machine. After trying to wash a few clothes again with the same results We called a GE certified repair man. He examined the machine and said the inner basket was warped and needed replacing. The repairman stated that the whole machine had to be taken apart to change the parts. We called lowes store and told them exactly what the repairman told us. We spoke to several managers at the store asking for a replacement for the washer. We wanted what we paid for a brand new washer in new working condition and not a repaired lemon that they sold us. Their response was that they didn’t want to take the loss for replacing the machine. They asked me to call GE to see if I could convince them to pay for it. Their next approach was to play cat and mouse with GE customer complaint division. GE did not want to replace the washing machine but only to repair it. After this approach they tried to say its been over 30 days. Within those 30 days we tried to get satisfactory results any delays came from their side during the holidays. I could have went to a used appliance store and got the same results but the difference is that I would not had to pay several thousand dollars to purchase them. Lowes would rather the consumer take the loss for a faulty machine rather then humble themselves and stand by the product they sell.

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Dan Mieldazis January 17, 2014 at 12:46 pm

How about the manufacturer standing by the product they produced. It wasn’t Lowes fault the the washing machine was poorly manufactured. You want Lowes to take responsibility for something they didn’t do. Good ole’ GE. How about holding them to task. They produced a faulty piece of equipment!

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Joe Swiger December 27, 2013 at 7:45 pm

Today, 12/27/13, in Front Royal Virginia, I needed help with a complicated matter involving air cleaner filters that I thought could only be resolved if I could find the very helpful department manager who assisted me yesterday. So receipt in hand I tried to find the young woman and failed due to the her work schedule. But on the way out, resigned to my fate with head hanging in defeat when just inside the exit, I met the assistant store manager, (ASM) GARY SAXE. What a stroke of luck!. And what a professional! He was pleasant, kind, and resolved the matter instantly. No third degree, no scowl and snort. I am a lucky man and Lowe’s is lucky to have Gary Saxe. People like him need to be treasured. And rewarded! Good on you too, Lowe’s, for encouraging such treatment of your customers.

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