Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's


CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950′s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 164 comments… read them below or add one }

F.Price September 9, 2014 at 9:51 pm

I did a full remodel of my kitchen and decided to use Lowe’s in miami lakes fl for the cabinetry spent well over 12, 000 that was back in May, now in the month of September kitchen still isnt finish. Couldn’t complete the crown molding because they ship the wrong color for the risers , they didn’t order enough of the light railing so had to wait three weeks for that come in. One 18 inch base cabinet that I added took another 6 weeks then after sitting in there store for two weeks no one notify me that it had arrived .when the installer came to install it , it was damage so it too had to be return. So now it’s going to take another 6 weeks.The risers came in last Friday and yes the were damage with scratches and dents in them so now that too has to be reorder which is another three weeks. I have spoken with so many different managers it’s not fun. This has been my first large purchase with Lowe’s and my last. This experience has been awful all I want is to enjoy my kitchen that hasn’t happen as of yet. Maybe by Thankgiving I will be able to enjoy my kitchen.
Very disappointing:(


RON AND SHERRY L MEEKS September 11, 2014 at 8:27 pm

IT IS shocking to find this site and realize that we are NOT ALONE in our NIGHTMARE…
I think people should notify their State Attorney General, who is there to help Consumers against BIG companies and BAD business practices. as they are doing in the Lowe’s Installed Sales Department.
They really need to “clean house’ in this Dept, and start over. The use low-rate inexperienced contractors, not qualified for the job. Their prices are double what others charge. After shooping Lowes 35 years, we are just devasted and shocked this division is SO horrible.
EVERYONE Start to WRITE the Attorney General of your state as there are Laws against BAD Business Practices, against Breaches of Contract, and get Lawyers that work on Contingencyi bases–has to be for LARGE complaints—not just bad customer service.
There should be a LOT of Class Action lawsuits against Lowes for Breaches of Contract…..which is what is is if you spend a LOT of money in their Installed Sales Division…..David against Golith
Robert.a.Niblock is one of THE high paid CEOs in NC and this is supposed to be a FAITH BASED outfit?



F.Price September 9, 2014 at 9:45 pm

I did a full remodel of my kitchen and decided to use Lowe’s for the cabinetry spent well over 12, 000 that was back in May, now in the month of September kitchen still isnt finish. Couldn’t complete the crown molding because they ship the wrong color for the risers , they didn’t order enough of the light railing so had to wait three weeks for that come in. One 18 inch base cabinet that I added took another 6 weeks then after sitting in there store for two weeks no one notify me that it had arrived .when the installer came to install it , it was damage so it too had to be return . The risers came in last Friday and yes the were damage with scratches and dents in them so now that too has to be reorder which is another three weeks. I have spoken with so many different managers it’s not fun. This has been my first large purchase with Lowe’s and my last. This experience has been awful all I want is to enjoy my kitchen that hasn’t happen as of yet. Maybe by Thankgiving I will be able to entertain.
Very disappointing:(


Tish Riddick September 8, 2014 at 8:43 pm

I called to get a repair scheduled on my Samsung refrigator on July 28, I have called back three time since and gotten the same response we will have someone contact you. On Aug 28 I receive a call that says I will be at your house within 30 min to complete the repair. That would have been great, but I was out of town. Haven’t heard from anyone since. I have never had this kind of service with any other company. I will never purchase another appliance from Lowes again, but from all these emails I’ve read I guessing this company doesn’t care about there customers one bit. Every three days I have to dip standing water out of the bottom of my refrigator that I paid over $2400 for. NEVER AGAIN!!!!


Sue September 7, 2014 at 4:47 pm

My husband and I are building a home so we visit and buy a lot of supplies from Lowes. I called Lowes in Derby Kansas, store #2504 and requested to purchase a roll of wire for $258. I wanted to pay for this on my credit card and my husband pick it up since he worked three miles away. We live 50 miles outside Wichita, but he works there so it would be helpful if I called in the order and paid for it on my credit card and he pick it up on his lunch. The first time I called and spoke with the electrical department the call was dropped prior to my giving my payment information. I called back and was put on hold (forgotten). The third call I asked to speak with a Manager and after explaining to him about my two prior calls he too put me on hold. When he returned he informed me I could not make a purchase using my credit card for wire, I explained this wire was a roll for 1000 feet a complete roll on the shelf. He said he could not sell me the wire over the phone. I called the East Kellogg, Wichita store and was told there would not be a problem with my request. My husband had to drive 8 miles out of his way to their store but they were very nice and sold me the wire using my credit card.

Last week I was inside the Derby Kansas Lowes store # 2504 when I witnessed a store employee I thought to be a manager being extremely rude to a customer. They were up at the front of the store by the service desk. I’m not sure if the employee was Sharon or Vanessa, she had short blond spiked hair. She was yelling at this customer without any regard for the other customers in the store. I was shocked at her behavior and hope corporate will take the time to address and deal with her performance.

Both these situations I have commented on need to be addressed by the corporate office. Employees like these need to have training in Customer Relations for the betterment of the company or not be in a management position.

Now, I would like to recognized some great employees at this same store. Bobby in plumbing is very polite and knowledgeable. He has gone out of his way to help both myself and my husband whenever we cross his path in the store no matter the location. Ron and Corbin are also excellent employees who work in the building department, they took extra time to look in the back of the store and on the delivery truck to see if our needed building supplies were available.

Employees like these are the reason I have continued to shop at this Lowes.

Thank you!


Rick September 4, 2014 at 10:25 am

I have had an issue that I have been dealing with since 4th of July.
I ordered a storm door from Lowes to be installed by them as well. Door came in on time and installation was a few days later.
4 days after installation a part broke (later to be found due to poor installation). I went to the store and told them of the problem and they said they would order me a new part.
After 3 weeks with no reply, I went back in only to find out the part was never ordered. So the assistant manager Jesus Castro ordered one in to be delivered to my home. Again weeks later I called and emailed asking where my part was.
Well the part was delivered to the store and they had it for the last two weeks yet they were telling me it would be delivered to my home. With no apologies they finally told me they had it so I picked it up last night. I went to install it and I found out that due to poor installation of the door to begin with, I cannot install it.
Now lest see how long it takes for them to get some one out to fix the problem.
Lowes… customer service is more than two words, I have yet to see it at your Union City store… all I have seen is stalling and rudeness from your management there.
PLEASE HELP !!!!!!!!!


Rick September 4, 2014 at 10:30 am

Hey Lowes… feel free to call me @ 510.552.****. Maybe this can expedite the situation, although I feel I am the only one who wants this solved soon.


Dwight Robertson September 2, 2014 at 11:39 pm

I live in Bakersfield, CA. and our church has just finished a ” Early Response Team” trailer. We are now trying to equipment it with tools. Does Lowes have any programs to help. The training and program is with UMCOR . We would appreciate any ideas or suggestions. Thanks. Dwight Robertson


kathleen perkins September 2, 2014 at 5:54 pm

officially in Lowe’s “hell”
after spending $5k on windows and doors, and ready to spend another $10k, I ordered Cali Bamboo from Lowes for kitchen floor. Flooring “experts” raved about it. Installer shows up and tells me now way, it is 5/8 inch think which will raise the floor enough that the appliances are then trapped and if a malfunction, floor needs to be ripped up. Lowe’s promises a workaround, and same thing happens second time. You would think an established company would be able to scope out a 300 sf floor. This has been going on since June 18. Have lost work days and deposits for other remodel projects scheduled after the kitchen floor was to be installed. Bamboo needs to adjust to a home’s humidity so my living room as a deposited with bamboo for 6 weeks. Nothing in writing, no single point of contact, no problem solving methodology . Some nice folks at the store trying their best; seriously poor systems. And I was excited do the whole house at Lowes. Instead of wasting money on marketing efforts to get us in the store, they need to provide customer service 101 training.


Pat August 30, 2014 at 3:34 pm

After reading all of the above e-mails, I realize I certainly am not the only one extremely disappointed with Lowe’s customer service. Have been dealing with an issue for a few months now — still waiting for a resolution on a project that cost about $2000.00 Hope that Mr. Niblock will rectify the attitude and policies of Lowe’s and put customers, who pay out there hard earned money, ahead of this poor quality customer service. To the credit of one assistant manager, who also seems to be getting the run around, I appreciate his continued work on trying to help me resolve my issue.


Mason August 28, 2014 at 11:57 pm

Quakertown PA store needs to invest in a better Management Training Program, as it appears the current classes (or at least the “graduates”) are failing miserably. They may learn security, scheduling and inventory….but they are severely lacking in Customer Relations skills. The first lesson should be, “if we lose customers, we’ll lose the store”!! I’ve noticed a difference in the way the employees on the floor interact with the customers, and today I discovered the reason……they are following the [low] standard set by the store. managers


joan ell August 26, 2014 at 2:03 pm

They need a better system
I have a escrow acc at Lowes 5% dis and $20.00 delivery fee. sounds great.

When i try to use it , the process is about 45 min. for 1 purchase.
I was asked for my phone number 7 times
my address 3 times
2 times managers had to be called to override.
then asked all the same questions again.
Lowes should provide a card with phone number on it if the sales people cant rememeber it or write it down…. they ask over and over again..
I would like Lowes thoughts on this…
some time it takes 2 people to look at the screen and figure it out….
This is a issue each time I use the account.


andy glatstein August 20, 2014 at 9:01 pm

Here is a transcript from my conversation with Synchrony about my Lowes credit card.
They are holding cleared funds from your accoun tholders, so that they can earn a few days interest on the money, while your account holders cannot use their available credit. They are ripping you off. Please get a new credit card company. It is one of the few things that Home Depot beats you at, hands down, and is costing you lots of business you do not know about. It’s a classic scam.

8:13:30 PM : Customerandrew glatstein: Initial Question/Comment: why do i only have $191 in credit available, when my account balance is a credit balance of $6062.62, and I have a $10,000. credit line. My available credit should be $16, 062.62, not $191.

8:13:36 PM : SystemSystem: Welcome to Lowe’s Credit Services Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily.

8:13:41 PM : SystemSystem: Rochelle has joined this session!

8:13:41 PM : SystemSystem: Connected with Rochelle. Your Reference Number for this chat is 1641392.

8:13:57 PM : AgentRochelle: Hello Andrew. Thank you for contacting us today.

8:14:14 PM : Customerandrew glatstein: can you answer my question, or refer it to someone who can.

8:14:20 PM : AgentRochelle: I’d be more than happy to check that information and I’m sorry for the inconvenience. May I kindly take 3 minutes to view the account?

8:15:17 PM : Customerandrew glatstein: yes. just get me some credit please.

8:16:11 PM : AgentRochelle: Thank you for your time and patience. We’ll get this taken care of.

8:17:54 PM : Customerandrew glatstein: i doubt you will. this happens every couple of weeks. i think i have it figured out. Synchrony holds my payment to Lowes and earns interest on it, and doesnt credit the money to lowes so that i can buy more materials. clever banking, but sounds like a scam to me. is that why GE spun you off.

8:21:11 PM : Customerandrew glatstein: That’s why you do not post balances on your online account ledger. That would make your banking scam more obvious. It only shows up when someone like me is prepaying their account.

8:23:24 PM : AgentRochelle: Thank you for your patience and I am sorry for the inconvenience it has caused you. Our record shows that we have received a payment of $14998.00 on 08/12 and 08/13. The payment was placed on hold. Usually, the payment hold takes 7 up to 21 business days. Once payment is released, it will be added to the available credit. I tried to check, if I’m able to remove the hold but it does not allow me.

8:24:19 PM : AgentRochelle: To further address your concern, it is recommended that you kindly call our Customer Service line at 1-800-444-1408 and request for a Support Team regarding the removal of the payment hold. I apologize again for the inconvenience.

8:25:02 PM : Customerandrew glatstein: It was an electronic transfer from Bank America to you. It does not take 7 days. You hold it for 7 days to earn interest on it before you release it to Lowes. It’s a banking interest scam.

8:25:57 PM : AgentRochelle: The systematic hold on your payment could be for one of the following reasons:

Large number of payments made within specific time period.
Previous Returned checks (NSF’s).
Payments on new account.
Out of pattern Payments.
Amount of Payments (high payments are generally held to ensure they clear).

8:28:47 PM : Customerandrew glatstein: The funds cleared my account on the 12th and 13th. The transfer began on the 11th. I simply want my cleared payments to be applied to my account. I am contacting Lowes and the appropriate banking regulators about this. This is simply holding funds to earn interest. Again, it is a scam. Those funds cleared electronically. That’s why GE spun you off, because you guys are not legitimate business people. Lowes should know. Banking regulators should know.

8:30:34 PM : Customerandrew glatstein: I make frequent payments because i am doing a big job and need materials. You will not increase my credit. Lowes will know. I hope they find another credit card company and you lose a big account. I will do my best. You will be in on the ground floor.

8:30:53 PM : AgentRochelle: I understand that your bank might have debited the payment from your account already. However, your bank has not cleared the payment for us yet. We are still waiting for that to happen. I’m sorry for any inconvenience. Rest assured that it will be available to your account once the hold has been removed. You may fax a proof of copy that the payment cleared your bank to help with the review and shorten the hold on your payment at 1-866-248-8040.

8:36:11 PM : Customerandrew glatstein: No, I think that is banker bs. My bank cleared those funds on the 12th and 13th. This is pretty cool to be on the ground floor of a scam like this. I really dont care if Synchrony is exposed, but I just need my funds properly applied so that I can buy materials at Lowes. I’m sure that Lowes wants that also. I am curious how they will react to my story. And the regulators. I’ll bet you a dollar that Synchrony is earning interest on funds that have cleared to them, but have not been applied to my account yet. Really, it’s a scam. I just cant believe that you guys are so stupid that you would not think it would be exposed, at least to your customer Lowes.

8:38:02 PM : Customerandrew glatstein: I already did that stupid fax thing. That’s what you make people do, while you are holding their money and earning interest on it. I wonder if that is even legal. The funds have been cleared, but have not been credited. Where is the money? Being held by Syncrony and earning interest for them. Simple but dumb.

8:42:08 PM : AgentRochelle: I understand that you are upset with the payment hold placed on the account. Your payment has been received and posted to your account. While the payment is reflected in your balance and interest charge calculations, it does not increase your available credit at this time. Our other option to have that payment hold to be removed is to fax a proof of payment that it has been cleared or contact our Customer Service line at 1-800-444-1408 and request for a Support Team to review the account for a possible payment hold removal.

8:44:13 PM : Customerandrew glatstein: yes i will do that, or bring cash to lowes, but again, i am exposing this to Lowes and Banking Regulators because it is a classic money-holding scam. I will be fun to see how it plays out. Thanks for your explanation, and remember, you were in on the ground floor. goodnight.

8:46:13 PM : AgentRochelle: I really appreciate your time and patience. Thank you for being a valued Lowe’s customer. You too have a good night.

8:48:05 PM : Customerandrew glatstein: Hey, you are not Lowes, you are Synchrony. You are costing Lowes business by holding their money from them while you earn interest on it. You are disservicing Lowes. Tell your supervisor. Lowes will find out tomorrow, so you can start cooking your books tonight. It should be a long night.

8:50:09 PM : Customerandrew glatstein: ps. sorry. I will bet that the funds are credited to my account tonight…

8:50:48 PM : AgentRochelle: I’ll go ahead and submit a feedback to them. Thank you for your time and patience.

8:51:29 PM : Customerandrew glatstein: but i am blowing the whistle on this anyway. good luck with your new company. really dumb–not you, the company.


susan August 18, 2014 at 4:48 pm

Visited Lowe’s in Wetumpka, AL with my young daughter last Wednesday. I had two pull carts full of lanscaping plants, shrubs, trees, flowers, etc. When cashing out the cashier in the garden center told me the trees that were marked 50 percent off were not actually on sale. She said only the ones marked with red tags. I went back and read the sign on the table (which is where I got every single tree). The sign said “50 percent off all flowering and fruit trees”. I explained the sign as well as the fact that I got every tree from that table. She told me I was wrong.
So…. I went back to Lowe’s in Wetumpka, AL today- we have a new house I am trying to landscape. While in the garden center there was an older man filling pull carts with large crepe mertyl and other trees. He was telling another woman there about the clearance sign. The woman went over and started loading up as well. They both headed to the cashier inside the store. When the trees rung up at the incorrect price the man threw a fit arguing with the cashier then ran back and grabbed the sign off the table. The manager was called and they gave both customers the discount!
I called the manager Megan when I left and explained that just last week…. I was not given the discount. She said I should have brought it to their attention…. I did. She said I should have called a manager…. NO…. THE CASHIER SHOULD HAVE CALLED THE MANAGER.
I am not going to stand at the counter acting like trash asking to speak with a manager.
She said if it ever happens again… call a manager. I said… really…I think that’s the cashiers job. She told me to have a nice day.
I will NEVER go back. Home depot, Russell’s,Tractor Supply, Marvins and the local markets will get my business from now on.
Goodbye Lowe’s (never thought this day would come) and Goodbye Megan


joan rataski August 16, 2014 at 12:05 am

I purchased a storm door. It took over an hour. Paid to have it installed. Installer came up after several calls and did not have necessary things to do it. The door is in my garage. I have called several times and talked to managers, etc and the door is still sitting in my garage. I keep getting calls asking if I am happy with my installation. One such call put me on hold for thirty minutes. My purchase was over a month ago. This does sound like any kind of service. Shall I wait to see how long this goes on. Maybe installed by freezing weather.


Tom August 15, 2014 at 12:30 am

Was surprised when I was unable to get my military discount at our store on Hanes Blvd in Winston-Salem. Had used my DD-214 until March 2014 when I was told I could get a drivers license with the word VETERAN across the front under the picture, The lady (who was the manager of the check out area) said it would be so much easier by doing this. Well,I got my appt. at the DMV, paid my $10 and received my new license in 7days. Have used the license since March with no problem UNTIL today, August 14th. I was told that they not only do not accept the license BUT they never did.
Spoke with the Asst. Store Mgr. and he said there was some confusion at the corporate level as to what type of ID they were going to accept going forward.
Someone needs to let the left hand know what the right hand is doing!


John August 18, 2014 at 3:42 pm

I have experienced exactly the same run around from my local Lowe’s in Tampa. However, I spent $35 getting the veterans drivers license! The manager I spoke with today, changed his story from an earlier version. Here in Tampa they will accept an ID that is issued to veterans who are being treated at the local VA hospital. In other words, if you are sick, perhaps have PTSD, you can receive the discount. If you are a healthy vet, you get no discount.
I’ve spent many thousands of dollars at Lowe’s over the years and today was the last time I’ll shop there.


Joan Paulsen August 14, 2014 at 7:44 pm

I purchased a new Samsung dishwasher and refrigerator for my father’s condo from Lowe’s in Orland Park, IL and was told there was a rebate on cost of installation of the dishwasher. I went with their installer since it would be reimbursed by Lowe’s. Well, my father being 97 years old and legally blind did not know that the rebate that had come in his mail (even though I asked them to send it to my address) was in the form of a VISA debit card. When he asked me about it last week, I looked at it and saw it was the rebate for the installation, however it expired 3/14. I called Lowe’s rebate customer service and explained the situation and was curtly told “too bad, it would not be re-issued” by the representative and her supervisor! I asked, “What if it had been lost in the mail, would it be replaced? , to which she replied, “well, sorry, that wasn’t the case”. Again, just another example of corporate America ripping off senior citizens! Shame on you Lowe’s!!!


rose August 12, 2014 at 10:31 pm

I have bought 3 exterior hurricane doors at the boca raton location. What a nightmare!!!! they have lost the order 3 times, yes 3 times and are as rude and unhelpful and blaming me for their mistakes. They wanted me to redo the order for a 3 time until the manager, Cory, stepped in and realized the order had to be in the system.
They do have nice doors but go buy them down the block at Home Depot. First you may actually get them and second Lowe’s doors are absolutely not worth the hassle


eric smith August 11, 2014 at 8:54 pm

my wife works for you Lynnwood Washington store, and was assaulted by a shoplifter who was trespassed from the store. however, this lady keeps coming back into the store and nothing is done about it. security is called, and refuses to deal with her or pick up there phone when called. the management refuses to do anything such as call the police. whats it gonna take for Lowe’s as a company to better protect there workers? a death? I had hoped that Lowe’s was a better company than that, but sadly you are proving to me and others that you are not.


Kyle Smith August 1, 2014 at 10:15 pm

This is unbelievable. First, your incompetent employee nearly paralyzed me by having a load of 4′ x 8′ pieces of lumber fall onto me because the forklift operator had them angled too steeply, next, after we come to a paltry settlement for which I supplied 25 pages of medical and damage documents, ALL with my address on it, you send the check in a letter to the WRONG address, no tracking #, not even priority mail. In trying to talk to someone in the Corporate office, all I got was phone trees. I agree with all the numerous complaints, your company is not up to professional standards. I hope you get raked over the coals over the discrimination lawsuit in Florida.


greg hartman July 31, 2014 at 2:59 pm

Continuing to have issues with reimbursement from Lowes out of Waynesboro, VA. We had new flooring installed (tile and Pergo) and most of it was installed poorly with chips and scrapes on it. It needs to be completely redone and we want a refund. They also placed toilets in our tubs, scratching the tubs which now need to be re-glazed. The marble transition strip they installed was cracked through when they cut it to place it under the door jam and they installed it knowing it was cracked all the way through. Many more issues; however, no response from anyone even though Lowes’s acted like they would remedy the situation.


Lauren Stadigh July 29, 2014 at 11:28 pm

This is the worst company at handling flooring. I have spent thousands of dollars at this store in Leander Texas. We have purchased law care, gardening, lighting, washer, dryers, custom kitchen and bathroom etc.

We did a purchase of a wood floor for one of our $800,000.00 home. Lowes hired a contractor to do the work. The company not only mismanaged the project but the vendor raised our floor and made it uneven. To make matters, they where supposed to fix the problem under lowes direction. This work has not been done. So we ripped it out and are writing every consumer group possible. We are now forced to hire a new company and repay for the flooring. I will never use this store again. I can not get any help or support from the company. We have gone thru all of the hoops of the their change of command but still no resolution with the company. We are canceling our Lowes credit card as well with a 10,000.00 limit which we used. I am sure the stock holder are not aware of the mismanagement that is occurring. I have sold my stock today, I will never purchase it again. CEO, CFO and more importantly…..COO where are you? Why are customers not able to communicate with you or the corporation. Bad Biz. It reminds me of Walmart. ugh!


Lisa Krenz July 24, 2014 at 2:35 pm

We own a construction company and have made numerous purchases with Lowe’s. We have had some bad experiences but this time I wanted to post a good experience. We were very please with the help of three employees from the Rockledge FL Lowe’s who went above and beyond to help us. There is no place that I can see to post “good reports” so I’m posting here. The three men, Bill Konecny, Neil Lavine, and Jonathan Koch, all helped us to make sure our product was was delivered safely and professionally. These three men should be commended for their help. Very few times are
the praise reports passed on but I felt this one should be!


Mike Hamill July 22, 2014 at 1:23 am

What kind of operation are running we are trying to get back into our house in Rockaway Point, New York
My Wife and I made arrangements to have cabinets that your company representative in competently measured and my wife made arrangements to be picked up by your Danbury, CT Store and we were told that they would make pick up on all items measured incorrectly it was 6 items and pick up was scheduled for hours 3 pm to 5 pm at 119 Reid Avenue, Rockaway Point, New York 11697 we were told the pick up was reschedule to 8 pm and then My Wife Joanne Hamill called your store at Danbury, CT and we were shocked to find out the pick up was canceled and we are very upset that we waited all day and you incompetent Corporation never even bothered to tell us 3 pm today and left waiting for 5 hours at 119 Reid Avenue, Rockaway Point, New York 11697 thanks for the insulting disregarding actions
I require an immediate apologies A S A P FOR your company’s in competence.

Very Insulted. Mike Hamill !! hamillXXXX@yahoo.com


Tracy July 19, 2014 at 9:27 pm

Not only are the employees who work at the 2171 Forest Ave location rude, they are a bunch of Bozos. They are totally lacking in customer service skills. God forbid you should ask anyone for assistance. I’m just venting right now, but I will file a formal complaint with consumer affairs first thing a Monday morning! !


robert July 11, 2014 at 8:12 am

I’m posting this to all my Facebook pages like westerns slope home remodeling. The grand junction lowe’s cabinet department either don’t know how to order the right cabinets or the installer likes to hack the cabinets up to fit pre-ordered appliances. If the cabinets have to be hacked return them all and buy from someone more experienced. I would say DO NOT BUY FROM LOWE’S THERE A BUNCH OF HACKS


Jennifer Meadows July 9, 2014 at 3:51 pm

It seems to me every time I deal with Lowes it is a problem. This time I am dealing with the EXTENDED PROTECTION PLAN. you would think if you purchased this all you would need to do when there is a problem is call the 888# they provide, then have someone come see if it can be repaired or needs replaced and then taken care of. NO that’s not what happens out of six major appliances that were purchased on one ticket the one that breaks is the one they tell me I returned to the store. So I tell the lady I am speaking with how did I return it when the dryer is in my garage. BROKE!!! So she has me read the Model# and Serial# off to her. And yes its a match!!! So tell me how did I return it???? So now they tell me It will take up to fifteen days to do paperwork. And they will send someone to come look at it. He comes the next day he determines I need a new dryer it cant be fixed. Once again still takes fifteen days to do paperwork, So I am without a dryer until they find the paperwork they are looking for. Because they still say I had already returned the dryer that is in my garage. Once again disappointed with dealing with Lowes!!


Lance madrid July 8, 2014 at 5:38 pm

Mangers at your candalaria. And Juan tabo. We horrible I waited 20 min for someone to come help me after the store manager call for help 5 time when help did come I told him how long I’ve been waiting and all he said was ok like he did not care or cared for trying to help me for the items I needed so them the blond haired store manger that had been calling him the hole time asked if he could help me why didn’t he just help me the hole time I had my 5 year old little boy with me watching how angry I was getting I yelled at both men they said the was no one left in gardening my question is why it’s the middle of the day on a Tuesday needless to say I was very disappointed in your store manager’s and the lack of customers service I’m not sure if I will be returning back but someone needs to do something about that management in that store if that is what your customers have to go through for help I don’t feel that they need to be there as a business owner I was shocked !!!!!!!!!!


Charlemeine Glenn July 7, 2014 at 1:19 pm

I love Lowes, but no one is trained. Nobody in the store knows anything….


richard July 5, 2014 at 7:49 pm

purchased a 5150.00 zero turn lawm mower from league city texas store on 6-20-14. I was told it would be shipped to the store on 7-6-14. was then told by e-mail it would be shipped on 7-7-14. went to store on 7-3-14 to check on shipping status and was told it would be shipped after 7-14-14 . asked store manager when it would be shipped and was told they didn’t know. very poor service from lowes customer service was very bad.i am waiting for a refund check from my credit card company so I can purchase a lawn mover elsewhere. will never buy anything from lowes again. will tell everyone I know and see about the crappy service I got at lowes


East Coast Water Systems July 3, 2014 at 7:49 am

I am a small business in Charleston SC that has sold tanks, pumps and water heaters to a few of the Lowes stores when they needed them for their customers. One store in particular is in Spring Texas that called and purchased a system from me in March of this year. With Lowes being as large as they are you wouldn’t think you would need to do a credit check but evidently I should have. We shipped everything to them per their purchase order. These items totalled over $20,000.00. For them that is no money at all. For a 10 employee company like myself that affects payroll and could cause us to lay employees off. I have contacted the store and they wanted conformation of delivery which we provided for them. We can show that they received them yet since then they will not returned my calls. I have a friend that is an attorney and they ignore him as well. If Lowes cared about anyone but themselves they would pay their bills. It looks to me like they build themselves off of small companies. I want everyone to know that anything you buy from them could have come from a small company like myself that they are not paying. I would never sell another item to them without payment up front. Thanks for the sleepless nights Lowes.


K Heishman July 1, 2014 at 4:53 pm

June 19th my wife & I visited Lowes in Ocala, FL to purchase a refrigerator. The one my wife selected showed only two in stock at that store. The salesman could only find the floor model which had numerous scratches, so he indicated one would be ordered and would be delivered in 5 to 7 days. We decided to open a Lowe’s account for the purchase and the refrigerator, the ice maker water hose and a 5 year warranty were all charged. As of one week later (June 26th) we had heard nothing from the store. I called three times on a Saturday afternoon before someone would answer the phone. I was told by customer service there were none of the model we purchased in the store and none shown as inbound to the store. I asked to speak to the store manager (name unknown) who stated he could only wait until Monday when their system updated and then they might be able to contact their distribution center in Washington D.C. to determine the status or our ordered refrigerator. He handed me off to the head of the appliance section where I asked if there were similar models on stock in their store ( we needed a refrigerator soon). She checked and said there were none and supposedly there were none of the unit we purchased in any of the surrounding stores. Frustrated at being put off by those responsible for customer relations at the store level, I contacted Customer Service at the Corporate Office on Saturday evening (kudos for being open at that time). I related the details of our story to the lady there who seemed upset at the treatment and the fact that no one had contacted us to at least let us know of the “problem.” She promised to have the company Director of Marketing call me on Monday afternoon (June 30th) to discuss the problem. We waited. Monday morning 9AM EDT I contacted the store’s customer service department to check on the order. I was again told none had come in but one was scheduled for delivery to their store for us on Thursday July 3rd and it was scheduled for delivery to our home on July 4th. Did anyone bother to ask if we had plans or would even be home that date? NO! My wife then decided to call the store manager again. He/She was not available but the assistant manager (Nick) listened to the problem, personally checked the store’s inventory and found that the two in the inventory were both badly scratched. He had Wendy from the store contact surrounding stores and located a unit still in the box for the model we purchased. She had the unit transported the approximate 28 miles to their store and delivered to us this morning (July 1st) by two of the best deliverymen we’ve dealt with in a long time. They did an excellent job in removing the old refrigerator, setting up the new one and taking great care of our home in the process.
For various reasons we were promised there would be no interest on the account for six months. The first bill showed up today, less than six hours after the unit was delivered. Had we waited for the promised delivery on 7/4/14 the bill would have gotten here before the item we purchased. The new credit card has just gone through the shredder. I will not purchase anything else from Lowes unless it is in stock. I will not use their account after this item is paid and this account will be closed! Out planned purchase of a new dishwasher, stove, kitchen cabinets and counter top at Lowes will most likely be Home Depot or other local dealers.
Did the Director of Marketing ever call? Heck NO. Obviously this promise was just a “carrot” just to get an upset customer off of the phone. If you promise a customer something…make it happen or at least have the backbone to call the customer and discuss the problem/issue…even if you have to have the janitor make the call and claim to be the “director”. Simply ignoring the customer and the problem just lost you a loyal customer.


steve stepler July 1, 2014 at 12:43 pm

I recently went to the local Lowes store in Waynesboro Pa., I needed front porch deck boards and when I went for them there was only 1/3 of what I needed. The dept. worker told me “they cannot get anything from another store because everyone’s doing inventory now”. Seemed odd, but okay, then I had to ask what can you do to help me, he replied he can order them but I would have to pay for them up front, this was considered a “special order”. If this is Lowes policy I find it to be offensive, but I paid for them none the less. He told me I would receive a call within 2 weeks, 2 weeks past and no call. I stopped Friday (6/27/14) afternoon to ask if the order had come in, I got double talk from the customer service person and I overheard her say “maybe someone put them in the rack” to another employee while she was on the phone with the lumber dept., That infuriated me and I went to the back to the lumber dept. to find out for myself. When I got to the aisle there was my order in the rack and was already being sold meaning that what I had bought was being sold a second time and now I didn’t have what I needed for my home. Maybe 400.00 isn’t a lot of money to a corporation but it makes a difference in my budget. The attendendant then told me that it was the second time that week that this happened like that was supposed to make me feel better. Again, the material I had ordered had already had some pieces sold. I had to point out that there were longer boards that were the same style they could make up the difference with, when I said that’s what’s going to happen or go get a manager he agreed to trade out the longer boards for what they had already sold.
This is such an unprofessional and unacceptable way to run a store. To be very honest after this I don’t know that I’ll ever step foot in that store again. There is and 84 lumber, Home Depot, and Carter lumber within 10 mile of my home but I try to patronize the stores in my home town but after this experience I don’t knee that’s going to happen again for Lowe’s.


V. Vassel June 30, 2014 at 4:56 pm

Before Lowe’s opens any more stores you guys need to take care of the ones that are open now. Too many lazy employees. Very few employees are courteous or helpful. You need to check out the Ruston La location. They can’t find orders placed online and can’t pull another if they are lost.


Mark Whitt June 25, 2014 at 4:22 pm

Where to start…..

I recently went to my local Lowe’s in Hixson, TN (Hwy 153) and selected and purchased carpet for my home office. When I went in to the store, I took in the room measurements, but Lowe’s sent someone out to measure for themselves. OK. I was supposed to have had to pay for that, but there was some special, so it was “free”. It is now 3 weeks later. My installers picked up the carpet that was ordered and it is 2 feet too short for the room. There is not only not enough for the room, but there is not enough for the closets also. If they had just used my measurements to begin with, I would not have had to take time off work for the install, and would not have had everything from that room scattered about in my hose for any longer. I have been inconvenienced for 3 entire weeks by having to empty out my office at home (which I use regularly) and I have already hauled away the old carpet and pad. Also, because of someone else’s incompetence, I will have to take even more time off when they come back to install to correct their mistake.

I will not wait much longer! If this is not installed by this Saturday, June 28th 2014, I will ask for my money back plus damages….In COURT!


Mark S. Whitt


Javan Rench June 25, 2014 at 11:07 am

Lowes needs a lesson or two in Customer Service skills. I bought the extra Lowes Warranty with my Sharp Drawer Microwave. It needs repaired and now over a month later I’m still waiting on someone to come look at it. An appliance repair center that is located an hour from me is coming out tomorrow after they cancelled the appointment that was for today. They said it could be fixed or not fixed by tomorrow. I have talked with many supervisors and even an Executive representative, Amy. If I was dealing with Best Buy Geek Squad I would have already had it fixed or replaced within a week! No one can be straight forward with me on how long I have to wait to replace a $900.00 microwave. The company can afford to replace it without me having to wait, but they refuse to satisfy customers.


myra Johnson June 22, 2014 at 3:14 pm

I’m having the same problem with Lowe’s I bought a french door they installed the wrong one. This is was in may going on late June now. I’m not paying full price .they said your getting more expensive door, I said I don’t give a hoot.i want what I ordered. I’m calling headquarters


Carol Heath June 19, 2014 at 2:23 pm

The store I use is the one in Leander, Texas, and the folks there are courteous and helpful. I just had a big issue with a 2-month old Frigidaire laundry center and Monica, the manager, offered me an even exchange for a GE of the same type.

The issue I bring here is the lack of service providers in my area. I am in one of the fastest growing areas of the country (north of Austin, 7 miles west of Cedar Park) and Lowes had NO repair people in this area. When I tried to get my unit fixed, the repair people (Tyler Appliance Repair) were contacted promptly by the Lowes Service Center but they had to come all the way from San Antonio ( a good 90 miles south) and the were sluggish and un-communicative. It is 2 weeks since I first asked for service and still my brand-new unit is out of order.

The service providers need to be close to the store that sold the item and there need to be more of them. If I hadn’t had a service agreement, I could have called one of several companies in the area who do warranty work on Frigidaire but are not listed with Lowes or the Frigidaire Corp. (they have the same issue). Please do something to engage more service providers or let customers find their own in the area and have the Service Contract provide payment. Thank you!


Carla Crosby June 18, 2014 at 1:10 pm

We purchased a sink on Monday night at the Lowe’s on Precinct Line Rd, North Richland HIlls, TX 76182. Paid $500+ for sink & install. We brought the sink home. Person at Lowe’s said they will call for the install. They called last night, left a message that we could not even understand, foreign accent that just could not say anything to understand. My husband called the store & asked that someone who speaks English please call to schedule the appointment. This morning someone from the store call, obviously from the customer service department, asked what the problem was, my husband explained & she went off on him, said he must have a real problem because everyone speaks very well that calls, he said well my wife & I both could not understand her. The woman said well just bring that sink back & don’t shop here anymore….my husband was not happy & he told her off & hung up on her. Is this really the way Lowe’s does business? Why can’t an American citizen ask for an American worker to call?
Hopefully this gets addressed, because this person needs to get a new job, if anyone would hire her. VERY POOR CUSTOMER SERVICE. What has happened to customer service these days?


kathy June 18, 2014 at 10:42 am

I purchased a bosch dishwasher 2 weeks ago. The delivery was supposed to be today. I called delivery 800 810-6102 last night 7pm (CA time), and they told me the delivery schedule had not come out yet. They told me I would get a call by 9pm (which shows on my invoice). Well 9PM and no call. When I called at 9, they were closed. Then today I called delivery again spoke to Connie, she could not find me on the delivery schedule. I am supposed to have a call from a Steve in one half hour to let me know when the dishwasher will be delivered. Lowes has always had excellent customer service, but I may not purchase a large item ever again. It is utterly stupid that I have to take off work in order to get this unbelievable run around.. I will post again if Steve calls and IF i get my dishwasher delivered today as stated on my invoice.


Ashley Shank June 12, 2014 at 9:57 pm

I have been fighting with lowes since May 22nd for a refund on my installation fees for flooring. When we had the Install done, we found that the installers stole food from my pantry, drinks from my fridge, and my husband’s wedding ring. They offered us $300 refund towards our $1100 install fees if we signed a waiver releasing them from all future claims. Absolutely not! Lowes will not buy me off with a lousy $300 refund and then not honor their flooring contract with me! I will continue to fight this and tell others about this horrible experience and the terrible customer service!


Carla Tipton June 4, 2014 at 3:02 pm

Two recent emails…still no resolution. Four scheduled service calls–two no shows/calls.

Within the last two years I have purchased a new washer and dryer, new freezer, and a new refrigerator from Lowes. I have purchased the maintenance agreement with each. I purchased my refrigerator last November 2013. Within a week the refrigerator stopped cooling and I had to have service. Now…for well over a month I have been trying to get my refrigerator fixed. California Appliance Tech came to my home on April 28 and determined the filter housing needed to be replaced. I was told it would be 3-5 days for parts. I waited, and waited and waited. Nothing! Finally I called only to never get my calls returned! Finally I called Lowes and they contacted California Appliance Tech and was told the parts were on backorder. It would be another week or so. I waited, and waited and waited. Finally I called again and was told they were still on backorder and that I should just turn the water off to my refrigerator. Thanks!! I guess I will just buy ice every day instead of getting my new refrigerator fixed! I have been out the cost of two filters and lost food items as my refrigerator leaks water the humidity level is ridiculous!! I finally called Whirlpool who sent the parts to my house!! Now I have waited for two days on two separate occasions for California Appliance Tech to come and fix my refrigerator only to have them not show or CALL!! I have been very patient and understanding throughout all of this!! My patience are gone!! I was told by Lowes La Habra Assistant Store Manager that he would like to replace the refrigerator, but he did not have authority. I was told by another manager that it would need to be deemed defective! The service is defective!!! Can that get me a new refrigerator???? This type of dis-service should be embarrassing to Lowes!! You bet I want someone to call me! I am tired of mopping up water in my refrigerator and throwing out food!! I have also bought two filters thinking that was the problem and out the cost of those!!

Last scheduled service…05/30/14–I was told they would be there between 12 and 6pm. They showed up at 8pm. Again, not able to fix the refrigerator.

Mr. Robert Niblock & Mr. Michael A. Jones,

I am in disbelief in the unbelievably poor and lack of customer care I have received from Lowe’s after NUMEROUS attempts. I purchased a refrigerator last November 2013. While it is still under the manufacturer’s warranty, I cannot seem to get Lowe’s to fix it or replace it!!! I have had service scheduled at my home on four different occasions–two of which no one ever showed up or called! The refrigerator leaks so profusely on the inside that we have had to turn the water to the refrigerator off completely. I have spoken to several assistant store managers at Lowe’s as well as the store manager. While I get several “I am so sorry’s!”, I have yet to have anyone care enough or value me as a customer to genuinely want to resolve the issue immediately. I have left a message for the executive customer care over a week ago–no call!! I was assured last Saturday morning that I would get a call from a supervisor within two business days–that expired yesterday. I again called the executive customer service this morning and was told that no one else could speak with me because they “case manage” and there was only one person who could help me–the person who has never returned my call.

Again, I am at complete disbelief how little Lowe’s cares about me as a customer. In the last two years, I purchased a washer and dryer, stand-alone freezer, and refrigerator from Lowe’s. I purchased the service agreements with each of these appliances.

Mr. Niblock, this service is appalling! I have no doubt you would be embarrassed to know your customers are being treated this way. If this situation were held in your home, you would surely be very frustrated. Do you have the time to take off work and wait for someone to show up or call and they never do???!!! Twice someone has been to my house as well and not been able to fix the refrigerator!

I am asking that someone contact me who CAN resolve this! The only proper solution at this point is to replace the refrigerator–I should NOT be asked to wait again for another service provider!! The RIGHT thing to do is REPLACE the refrigerator. This is not some top-of-line expensive refrigerator. It is a Whirlpool WSF26C3EXW01, Serial HR33818540. Again, I purchased this refrigerator approximately six months ago and this current situation is not even the first issue! We had service for the refrigerator within one week of getting it. I have purchased filters that I did not need in trying to resolve the issue and I have lost food in my refrigerator. PLEASE FIX THIS!!!! PLEASE SEND ME A NEW REFRIGERATOR!!!


Carla Tipton June 4, 2014 at 3:43 pm

For the record, if Lowe’s waned my business (or my friends and their friends and their friends/family), you would contact me and say, “please go to your nearest Lowe’s and pick out any new refrigerator and we’ll happily deliver it. We’re sorry for the way you’ve been treated!” This would be something I would RAVE about with family and friends!! Things happen! Appliances don’t always work the way they should! People and businesses have opportunity to rectify situations that cause consumers to be happy to continue to invest in company that stands by their products and service. So frustrated and disappointed!


Carla Tipton June 11, 2014 at 1:05 pm

Thank you!! My new refrigerator was delivered on Saturday. While the customer service and the contracted company to make repairs needs an overhaul, I appreciate the fact that I finally received the new refrigerator.


Danielle Suiter June 4, 2014 at 10:34 am

I went to the Lowe’s store # 0188 , in Youngstown,Ohio on 5/24/14 and spoke with associate Lee about coming to my house and measuring for cabinets / flooring for whole house. Set an appointment up for 5/28/14 @ 9am. Well that day comes and he was a no show. I called the store and spoke with Lee and he said his phone forgot to remind him of the appointment and wandered if I wanted to just forget about it. I said no I need this done today. He ended coming out at noon and measured cabinets and kept complaining about how this was just a lot of measuring to do for flooring and then left. Do to his constant complaining about the flooring and his hesitance about it I couldn’t trust he was doing it correctly so I hired another company for the flooring, but I am still needing the cabinets from Lowe’s. So I waited to hear from Lee and was told by him he would have it all done by 5/30/14, but when I called back that day it was not done yet and was told it would be done 5/31/14. So I went back to the store on 5/31/14 and spoke with manager Lee about the whole thing and was told that Lee the associate had did everything wrong and should have come out with contractor first. The manager Lee said he would look into it for me. So I paid the $75 for a contractor to come out on 6/2/14 and he measured and said I should be hearing from the store about final price. Well today is 6/4/14 and I called the store this morning at 9am and was told the associate Kevin in cabinets is handling my cabinets and he doesn’t come in until noon and will have him call me back. So now I’m still waiting and if he doesn’t show up for work , I will be waiting another day. I’m going to be spending a nice amount of money (cabinets,countertop,sink ,plus installation) with Lowe’s but never seen such unorganized and unprofessionalism before. This will be the last project I do with Lowe’s and if they don’t get their act together this one won’t happen either.


Bettie June 2, 2014 at 10:41 pm

I had the worst experience with a gate install. My project started feb 28 2014 with meeting a member from the install team. That meeting went well and I signed into a contract with Lowe’s for 2 vinyl gates, that was in March. The first week in April the contractor came out to start the install and found out the wrong brackets where ordered. New ones where ordered. Two weeks later, I called 3 times and was told they would find out what was going on and call me back. I never heard from anyone. I went to the store finally and spoke with a manager. Long store short. My gates where installed, there was large gaps and looked unfinished. The store decided to order a new panel. It is now June 2014 and I haven’t heard from anyone as of yet. Not from the store manager, install manager or contractor. It should never take over 3 months to complete a project your paying for to look professionally finished.


Amm June 2, 2014 at 3:33 pm

On May 23, 2014 we purchased a Broan Range Hood. It took until June 2, 2014 to be installed. The Broan Hood we received was damaged and the store in Westminster #568 has not been helpful in that they should have taken immediate action to replace the Broan Hood Vent the same day. I have waited all day to receive complete satisfaction and it has not happened! Apologies do not fix a damged good!


Pam H May 31, 2014 at 8:04 pm

Dear CEO,
My husband and I have bought many appliances over the years since Lowes in Hanover, PA opened. But we will not buy another. Not quite 2 years ago we bought a high end Samsung washer and dryer which came highly recommended by the sales staff. Within a month the washer had to be replaced, The drum in the dryer broke and now the lock on the washer had to be replaced for $220. Since your company wants nothing to do with any appliance once it leaves the store, we deal with Samsung certified repair man who is very happy to repair defective Samsung products. He said his business is booming. He told he will probably see us again very soon. How can Lowes in good conscience sell such defective products? We are nwt buying from a dealer who stands behind every appliance they sell.


russ May 30, 2014 at 8:00 pm

disgusted in the service and installation and the complaints department seems to be a waste of time to


Gary Bomba May 30, 2014 at 7:26 pm

Lets begin with I like Lowe’s better than the competition. but my recent experience drops that down some. I purchased a new shower ensemble at Lowe’s Poughkeepsie New York ,when I purchased it I ordered a left side drain . When I got it home I saw it was a right side drain . I called the store to tell them of the problem they connected me to someone who said he would check and cal me back. He never did. So my contractor said lets see if we can use the right side drain base , which he did with a little more work. Then we opened up the side wall box and to our surprise a hole was drilled into it , so someone had purchased this , damaged it and returned it to the store and they put it back on the shelf , without checking it first. then I had to drive back to exchange it which lost alot of time then I could not see or talk to a manager. they would not pick up the phone The girl at the return desk handled the situation she should be a manager.Not happy with the management at Lowe’s Poughkeepsie


John Hinderer May 30, 2014 at 6:20 pm

Please read the correspondences below, our roofing job has been a nightmare due to your Jackson, Michigan store!!

—– Forwarded Message —–
From: Lori Foroozandeh
To: “CustomerCare@lowes.com”
Sent: Friday, May 30, 2014 6:03 PM
This is ridiculous since your corporate office has supposedly been in touch with Leland at the Lowes in Jackson, Michigan all I’ve been is jerked around like an idiot.
Don’t get me wrong they came out and “sealed” the roof, it took them 10 minutes. I told them we had ordered snow brakes for the roof, and they knew nothing about this but said they’d return my screen they ruined and put it back on for us within a DAY. That was four days ago.

I was also informed that ADAM DELANEY was supposed to be in touch with me throughout this whole roofing process since he is the owner of the contracting company.

I’ve NEVER TALKED TO HIM!!! I was told yesterday that we would have our ceiling fixed by the end of next week. When Raymond roofing was out here to fix the leak in our roof they took pictures of our ceiling inside, and he only took ONE PICTURE OF THE EXACT SAME SPOT, he didn’t get them all!!!

I tried to get Adam Delaney’s phone number to talk to him and the store manager LELAND told me he didn’t have it, yet this ADAM DELANEY was supposed to be

keeping in contact with me throughout the roofing process. When my husband signed the contract for getting our roof done he told Keiser construction that he wanted the snow brakes put on (they keep the snow from piling off the roof like an avalanche).

I’m at my wits end right now and I don’t see the receipt where they even bought these snow brakes!!!!

I’m going to take other action, the assurance of Raymond roofing that our ceiling wouldn’t collapse somehow does not make me secure.

I will rate you on every website I have and as I said I’ve published an award winning book that is currently being made into a movie and trust me I have a lot of

links on where to rate you. SEE BELOW!

I am also sending this letter and your replies to every Lowes corporate email address I can get!

What is it going to take to get these goofballs going at the Jackson Store and what type of compensation am I going to receive for YOUR SCREWED UP FRANCHISE!!!!!

Lori Hinderer
From: “CustomerCare@lowes.com”
To: XXXX@loris-song.com
Sent: Monday, May 26, 2014 11:44 AM
Subject: RE: Re: Lowes.com: Online Exp Technical Question
Hello John,

I apologize for the delayed response, but Thank you for replying to the email.
I have escalated this issue to the senior management team and I have included the issue with the same contractor contacting you. I apologize for any inconvenience this has caused you. You will receive follow-up within 24 hrs. to have this issue resolved for you.
If there is anything else that I can help you with, please let me know.
Thank you,

—–Original Message—–
From: XXXX@loris-song.com
Sent: 5/23/2014 08:24:48 PM
To: “CustomerCare@lowes.com”
Subject: Re: Lowes.com: Online Exp Technical Question

The roofing company was originally supposed to put up these metal poles on our roof to stop snow from stockpiling and then coming down all at once, they were also supposed to REPLACE the screens they ruined while putting the roof on, and we were told they’d do this back in December, and yes you guessed it nothing.

There is so much more to this catastrophe than you can realize. The original roofer was fired due to their poor work no only on our house but others. The first assessor they had come out was named Lori, they have let her go too. When TJR roofing or Raymond roofing not sure what it is. told us they couldn’t get to us until their clients were taken care of first then when they had some free time they’d make an appointment! I truly thought when you purchased a job such as a roofing job from Lowes and if something went wrong you would be the MAIN priority. And yes this is John’s wife. I’m the one with the book, see below, but I’m tired of these people putting us off. Leland is even starting to do it. I don’t get this at all! We would like something in an act of good faith to show us that Lowes is not as bad as we think it is! Lori & John Hinderer
From: “CustomerCare@lowes.com”
To: XXXX@loris-song.com
Sent: Thursday, May 22, 2014 10:05 PM
Subject: RE: Lowes.com: Online Exp Technical Question
Hello John,

Thank you for contacting me in regards to this issue. I apologize for any in convenience and frustration that this has caused.

I would like to have this issue addressed with senior management to have this issue taken care of. Would you like to receive follow-up via email or telephone?
Thank you,
Demetrus M.

Lowe’s Customer Care
From the strike of the match to the glow of the coals, Lowe’s has what you need to be lean and mean on the grilling scene. http://low.es/1oFCVfp
—–Original Message—–
From: XXXX@loris-song.com
Sent: 5/21/2014 01:50:06 PM
Subject: Lowes.com: Online Exp Technical Question

First Name :John
Last Name :Hinderer
Phone # :517-522-XXXX
Alternate Phone #:517-945-XXXX
Zip :49201
Comments :We bought your material and had your store in Jackson, Michigan set up the appointment with a roofer who would put a metal roof on our house. The roofer who did it is now fired, but while here, did not caulk the roof correctly causing a major leak in our dining room which could collapse at any time. We got the roof in Jan. 2013, the leak began before Thanksgiving in 2013. We notified Lowes they sent out someone TWO WEEKS later to assess it…..and the assessor is also now FIRED, her name was Lori. Jan. 2014 leaked majorly again and were told the first warm day someone would be out to fix it MARCH WE STILL HADN”T HEARD FROM LOWES. In the meantime between March and now, our roof has leaked three more times, I always calling the store and speaking with a girl named Jennifer who didn’t know ANYTHING for supposedly being a roofing supervisor. They assigned us a roofing company TJR roofing, that was three weeks ago and they told us they would come out that weekend. Weill it’s been two weekends and no one. I finally called (this is my last straw before I start contacting someone who will do something) and spoke with Leland. He said he’d call me back that was this afternoon, we will SEE!!!! I wonder how many weeks we will have to wait for this. I can’t tell you how MAD and disappointed in LOWES I am. We spent over 10,000.00 to get this metal roof and it seems like we should have been a customer who would of got Priority care when our roof leaked, instead we were told by the roofing company that they had OTHER CLIENTS they had to see before they could come to our house@!!!! Lowes has put our family in a dangerous situation by allowing the ceiling to become so damaged that it could collapse at any moment. I want some answers and compensation. Or I will be all over with rating your store on every website I have, and I have many. I was in a POW camp in Iran the day after 911 x6wks where I was raped beaten and tortured. I have a book & movie so please do somethin// Referring URL: lowes.com/webapp/wcs/stores/servlet/ContactUsLandingPageView?langId=-


Jack May 29, 2014 at 4:30 pm

I went to a lowes in orlando fl to get my 10% discount ,I showed them my discharge paper and they refused it, said that wasn’t acceptable. so I guess I’m not a veteran of the Korean war… thanks alot Lowes.


Leave a Comment

Want to make sure Lowe's sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: