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Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's

Executives

CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950′s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 141 comments… read them below or add one }

Lisa Krenz July 24, 2014 at 2:35 pm

We own a construction company and have made numerous purchases with Lowe’s. We have had some bad experiences but this time I wanted to post a good experience. We were very please with the help of three employees from the Rockledge FL Lowe’s who went above and beyond to help us. There is no place that I can see to post “good reports” so I’m posting here. The three men, Bill Konecny, Neil Lavine, and Jonathan Koch, all helped us to make sure our product was was delivered safely and professionally. These three men should be commended for their help. Very few times are
the praise reports passed on but I felt this one should be!

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Mike Hamill July 22, 2014 at 1:23 am

What kind of operation are running we are trying to get back into our house in Rockaway Point, New York
My Wife and I made arrangements to have cabinets that your company representative in competently measured and my wife made arrangements to be picked up by your Danbury, CT Store and we were told that they would make pick up on all items measured incorrectly it was 6 items and pick up was scheduled for hours 3 pm to 5 pm at 119 Reid Avenue, Rockaway Point, New York 11697 we were told the pick up was reschedule to 8 pm and then My Wife Joanne Hamill called your store at Danbury, CT and we were shocked to find out the pick up was canceled and we are very upset that we waited all day and you incompetent Corporation never even bothered to tell us 3 pm today and left waiting for 5 hours at 119 Reid Avenue, Rockaway Point, New York 11697 thanks for the insulting disregarding actions
I require an immediate apologies A S A P FOR your company’s in competence.

Very Insulted. Mike Hamill !! hamillXXXX@yahoo.com

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Tracy July 19, 2014 at 9:27 pm

Not only are the employees who work at the 2171 Forest Ave location rude, they are a bunch of Bozos. They are totally lacking in customer service skills. God forbid you should ask anyone for assistance. I’m just venting right now, but I will file a formal complaint with consumer affairs first thing a Monday morning! !

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robert July 11, 2014 at 8:12 am

I’m posting this to all my Facebook pages like westerns slope home remodeling. The grand junction lowe’s cabinet department either don’t know how to order the right cabinets or the installer likes to hack the cabinets up to fit pre-ordered appliances. If the cabinets have to be hacked return them all and buy from someone more experienced. I would say DO NOT BUY FROM LOWE’S THERE A BUNCH OF HACKS

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Jennifer Meadows July 9, 2014 at 3:51 pm

It seems to me every time I deal with Lowes it is a problem. This time I am dealing with the EXTENDED PROTECTION PLAN. you would think if you purchased this all you would need to do when there is a problem is call the 888# they provide, then have someone come see if it can be repaired or needs replaced and then taken care of. NO that’s not what happens out of six major appliances that were purchased on one ticket the one that breaks is the one they tell me I returned to the store. So I tell the lady I am speaking with how did I return it when the dryer is in my garage. BROKE!!! So she has me read the Model# and Serial# off to her. And yes its a match!!! So tell me how did I return it???? So now they tell me It will take up to fifteen days to do paperwork. And they will send someone to come look at it. He comes the next day he determines I need a new dryer it cant be fixed. Once again still takes fifteen days to do paperwork, So I am without a dryer until they find the paperwork they are looking for. Because they still say I had already returned the dryer that is in my garage. Once again disappointed with dealing with Lowes!!

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Lance madrid July 8, 2014 at 5:38 pm

Mangers at your candalaria. And Juan tabo. We horrible I waited 20 min for someone to come help me after the store manager call for help 5 time when help did come I told him how long I’ve been waiting and all he said was ok like he did not care or cared for trying to help me for the items I needed so them the blond haired store manger that had been calling him the hole time asked if he could help me why didn’t he just help me the hole time I had my 5 year old little boy with me watching how angry I was getting I yelled at both men they said the was no one left in gardening my question is why it’s the middle of the day on a Tuesday needless to say I was very disappointed in your store manager’s and the lack of customers service I’m not sure if I will be returning back but someone needs to do something about that management in that store if that is what your customers have to go through for help I don’t feel that they need to be there as a business owner I was shocked !!!!!!!!!!

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Charlemeine Glenn July 7, 2014 at 1:19 pm

I love Lowes, but no one is trained. Nobody in the store knows anything….

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richard July 5, 2014 at 7:49 pm

purchased a 5150.00 zero turn lawm mower from league city texas store on 6-20-14. I was told it would be shipped to the store on 7-6-14. was then told by e-mail it would be shipped on 7-7-14. went to store on 7-3-14 to check on shipping status and was told it would be shipped after 7-14-14 . asked store manager when it would be shipped and was told they didn’t know. very poor service from lowes customer service was very bad.i am waiting for a refund check from my credit card company so I can purchase a lawn mover elsewhere. will never buy anything from lowes again. will tell everyone I know and see about the crappy service I got at lowes

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East Coast Water Systems July 3, 2014 at 7:49 am

I am a small business in Charleston SC that has sold tanks, pumps and water heaters to a few of the Lowes stores when they needed them for their customers. One store in particular is in Spring Texas that called and purchased a system from me in March of this year. With Lowes being as large as they are you wouldn’t think you would need to do a credit check but evidently I should have. We shipped everything to them per their purchase order. These items totalled over $20,000.00. For them that is no money at all. For a 10 employee company like myself that affects payroll and could cause us to lay employees off. I have contacted the store and they wanted conformation of delivery which we provided for them. We can show that they received them yet since then they will not returned my calls. I have a friend that is an attorney and they ignore him as well. If Lowes cared about anyone but themselves they would pay their bills. It looks to me like they build themselves off of small companies. I want everyone to know that anything you buy from them could have come from a small company like myself that they are not paying. I would never sell another item to them without payment up front. Thanks for the sleepless nights Lowes.

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K Heishman July 1, 2014 at 4:53 pm

June 19th my wife & I visited Lowes in Ocala, FL to purchase a refrigerator. The one my wife selected showed only two in stock at that store. The salesman could only find the floor model which had numerous scratches, so he indicated one would be ordered and would be delivered in 5 to 7 days. We decided to open a Lowe’s account for the purchase and the refrigerator, the ice maker water hose and a 5 year warranty were all charged. As of one week later (June 26th) we had heard nothing from the store. I called three times on a Saturday afternoon before someone would answer the phone. I was told by customer service there were none of the model we purchased in the store and none shown as inbound to the store. I asked to speak to the store manager (name unknown) who stated he could only wait until Monday when their system updated and then they might be able to contact their distribution center in Washington D.C. to determine the status or our ordered refrigerator. He handed me off to the head of the appliance section where I asked if there were similar models on stock in their store ( we needed a refrigerator soon). She checked and said there were none and supposedly there were none of the unit we purchased in any of the surrounding stores. Frustrated at being put off by those responsible for customer relations at the store level, I contacted Customer Service at the Corporate Office on Saturday evening (kudos for being open at that time). I related the details of our story to the lady there who seemed upset at the treatment and the fact that no one had contacted us to at least let us know of the “problem.” She promised to have the company Director of Marketing call me on Monday afternoon (June 30th) to discuss the problem. We waited. Monday morning 9AM EDT I contacted the store’s customer service department to check on the order. I was again told none had come in but one was scheduled for delivery to their store for us on Thursday July 3rd and it was scheduled for delivery to our home on July 4th. Did anyone bother to ask if we had plans or would even be home that date? NO! My wife then decided to call the store manager again. He/She was not available but the assistant manager (Nick) listened to the problem, personally checked the store’s inventory and found that the two in the inventory were both badly scratched. He had Wendy from the store contact surrounding stores and located a unit still in the box for the model we purchased. She had the unit transported the approximate 28 miles to their store and delivered to us this morning (July 1st) by two of the best deliverymen we’ve dealt with in a long time. They did an excellent job in removing the old refrigerator, setting up the new one and taking great care of our home in the process.
For various reasons we were promised there would be no interest on the account for six months. The first bill showed up today, less than six hours after the unit was delivered. Had we waited for the promised delivery on 7/4/14 the bill would have gotten here before the item we purchased. The new credit card has just gone through the shredder. I will not purchase anything else from Lowes unless it is in stock. I will not use their account after this item is paid and this account will be closed! Out planned purchase of a new dishwasher, stove, kitchen cabinets and counter top at Lowes will most likely be Home Depot or other local dealers.
Did the Director of Marketing ever call? Heck NO. Obviously this promise was just a “carrot” just to get an upset customer off of the phone. If you promise a customer something…make it happen or at least have the backbone to call the customer and discuss the problem/issue…even if you have to have the janitor make the call and claim to be the “director”. Simply ignoring the customer and the problem just lost you a loyal customer.

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steve stepler July 1, 2014 at 12:43 pm

I recently went to the local Lowes store in Waynesboro Pa., I needed front porch deck boards and when I went for them there was only 1/3 of what I needed. The dept. worker told me “they cannot get anything from another store because everyone’s doing inventory now”. Seemed odd, but okay, then I had to ask what can you do to help me, he replied he can order them but I would have to pay for them up front, this was considered a “special order”. If this is Lowes policy I find it to be offensive, but I paid for them none the less. He told me I would receive a call within 2 weeks, 2 weeks past and no call. I stopped Friday (6/27/14) afternoon to ask if the order had come in, I got double talk from the customer service person and I overheard her say “maybe someone put them in the rack” to another employee while she was on the phone with the lumber dept., That infuriated me and I went to the back to the lumber dept. to find out for myself. When I got to the aisle there was my order in the rack and was already being sold meaning that what I had bought was being sold a second time and now I didn’t have what I needed for my home. Maybe 400.00 isn’t a lot of money to a corporation but it makes a difference in my budget. The attendendant then told me that it was the second time that week that this happened like that was supposed to make me feel better. Again, the material I had ordered had already had some pieces sold. I had to point out that there were longer boards that were the same style they could make up the difference with, when I said that’s what’s going to happen or go get a manager he agreed to trade out the longer boards for what they had already sold.
This is such an unprofessional and unacceptable way to run a store. To be very honest after this I don’t know that I’ll ever step foot in that store again. There is and 84 lumber, Home Depot, and Carter lumber within 10 mile of my home but I try to patronize the stores in my home town but after this experience I don’t knee that’s going to happen again for Lowe’s.

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V. Vassel June 30, 2014 at 4:56 pm

Before Lowe’s opens any more stores you guys need to take care of the ones that are open now. Too many lazy employees. Very few employees are courteous or helpful. You need to check out the Ruston La location. They can’t find orders placed online and can’t pull another if they are lost.

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Mark Whitt June 25, 2014 at 4:22 pm

Where to start…..

I recently went to my local Lowe’s in Hixson, TN (Hwy 153) and selected and purchased carpet for my home office. When I went in to the store, I took in the room measurements, but Lowe’s sent someone out to measure for themselves. OK. I was supposed to have had to pay for that, but there was some special, so it was “free”. It is now 3 weeks later. My installers picked up the carpet that was ordered and it is 2 feet too short for the room. There is not only not enough for the room, but there is not enough for the closets also. If they had just used my measurements to begin with, I would not have had to take time off work for the install, and would not have had everything from that room scattered about in my hose for any longer. I have been inconvenienced for 3 entire weeks by having to empty out my office at home (which I use regularly) and I have already hauled away the old carpet and pad. Also, because of someone else’s incompetence, I will have to take even more time off when they come back to install to correct their mistake.

I will not wait much longer! If this is not installed by this Saturday, June 28th 2014, I will ask for my money back plus damages….In COURT!

Sincerely,

Mark S. Whitt

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Javan Rench June 25, 2014 at 11:07 am

Lowes needs a lesson or two in Customer Service skills. I bought the extra Lowes Warranty with my Sharp Drawer Microwave. It needs repaired and now over a month later I’m still waiting on someone to come look at it. An appliance repair center that is located an hour from me is coming out tomorrow after they cancelled the appointment that was for today. They said it could be fixed or not fixed by tomorrow. I have talked with many supervisors and even an Executive representative, Amy. If I was dealing with Best Buy Geek Squad I would have already had it fixed or replaced within a week! No one can be straight forward with me on how long I have to wait to replace a $900.00 microwave. The company can afford to replace it without me having to wait, but they refuse to satisfy customers.

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myra Johnson June 22, 2014 at 3:14 pm

I’m having the same problem with Lowe’s I bought a french door they installed the wrong one. This is was in may going on late June now. I’m not paying full price .they said your getting more expensive door, I said I don’t give a hoot.i want what I ordered. I’m calling headquarters

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Carol Heath June 19, 2014 at 2:23 pm

The store I use is the one in Leander, Texas, and the folks there are courteous and helpful. I just had a big issue with a 2-month old Frigidaire laundry center and Monica, the manager, offered me an even exchange for a GE of the same type.

The issue I bring here is the lack of service providers in my area. I am in one of the fastest growing areas of the country (north of Austin, 7 miles west of Cedar Park) and Lowes had NO repair people in this area. When I tried to get my unit fixed, the repair people (Tyler Appliance Repair) were contacted promptly by the Lowes Service Center but they had to come all the way from San Antonio ( a good 90 miles south) and the were sluggish and un-communicative. It is 2 weeks since I first asked for service and still my brand-new unit is out of order.

The service providers need to be close to the store that sold the item and there need to be more of them. If I hadn’t had a service agreement, I could have called one of several companies in the area who do warranty work on Frigidaire but are not listed with Lowes or the Frigidaire Corp. (they have the same issue). Please do something to engage more service providers or let customers find their own in the area and have the Service Contract provide payment. Thank you!

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Carla Crosby June 18, 2014 at 1:10 pm

We purchased a sink on Monday night at the Lowe’s on Precinct Line Rd, North Richland HIlls, TX 76182. Paid $500+ for sink & install. We brought the sink home. Person at Lowe’s said they will call for the install. They called last night, left a message that we could not even understand, foreign accent that just could not say anything to understand. My husband called the store & asked that someone who speaks English please call to schedule the appointment. This morning someone from the store call, obviously from the customer service department, asked what the problem was, my husband explained & she went off on him, said he must have a real problem because everyone speaks very well that calls, he said well my wife & I both could not understand her. The woman said well just bring that sink back & don’t shop here anymore….my husband was not happy & he told her off & hung up on her. Is this really the way Lowe’s does business? Why can’t an American citizen ask for an American worker to call?
Hopefully this gets addressed, because this person needs to get a new job, if anyone would hire her. VERY POOR CUSTOMER SERVICE. What has happened to customer service these days?

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kathy June 18, 2014 at 10:42 am

I purchased a bosch dishwasher 2 weeks ago. The delivery was supposed to be today. I called delivery 800 810-6102 last night 7pm (CA time), and they told me the delivery schedule had not come out yet. They told me I would get a call by 9pm (which shows on my invoice). Well 9PM and no call. When I called at 9, they were closed. Then today I called delivery again spoke to Connie, she could not find me on the delivery schedule. I am supposed to have a call from a Steve in one half hour to let me know when the dishwasher will be delivered. Lowes has always had excellent customer service, but I may not purchase a large item ever again. It is utterly stupid that I have to take off work in order to get this unbelievable run around.. I will post again if Steve calls and IF i get my dishwasher delivered today as stated on my invoice.

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Ashley Shank June 12, 2014 at 9:57 pm

I have been fighting with lowes since May 22nd for a refund on my installation fees for flooring. When we had the Install done, we found that the installers stole food from my pantry, drinks from my fridge, and my husband’s wedding ring. They offered us $300 refund towards our $1100 install fees if we signed a waiver releasing them from all future claims. Absolutely not! Lowes will not buy me off with a lousy $300 refund and then not honor their flooring contract with me! I will continue to fight this and tell others about this horrible experience and the terrible customer service!

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Carla Tipton June 4, 2014 at 3:02 pm

Two recent emails…still no resolution. Four scheduled service calls–two no shows/calls.

Within the last two years I have purchased a new washer and dryer, new freezer, and a new refrigerator from Lowes. I have purchased the maintenance agreement with each. I purchased my refrigerator last November 2013. Within a week the refrigerator stopped cooling and I had to have service. Now…for well over a month I have been trying to get my refrigerator fixed. California Appliance Tech came to my home on April 28 and determined the filter housing needed to be replaced. I was told it would be 3-5 days for parts. I waited, and waited and waited. Nothing! Finally I called only to never get my calls returned! Finally I called Lowes and they contacted California Appliance Tech and was told the parts were on backorder. It would be another week or so. I waited, and waited and waited. Finally I called again and was told they were still on backorder and that I should just turn the water off to my refrigerator. Thanks!! I guess I will just buy ice every day instead of getting my new refrigerator fixed! I have been out the cost of two filters and lost food items as my refrigerator leaks water the humidity level is ridiculous!! I finally called Whirlpool who sent the parts to my house!! Now I have waited for two days on two separate occasions for California Appliance Tech to come and fix my refrigerator only to have them not show or CALL!! I have been very patient and understanding throughout all of this!! My patience are gone!! I was told by Lowes La Habra Assistant Store Manager that he would like to replace the refrigerator, but he did not have authority. I was told by another manager that it would need to be deemed defective! The service is defective!!! Can that get me a new refrigerator???? This type of dis-service should be embarrassing to Lowes!! You bet I want someone to call me! I am tired of mopping up water in my refrigerator and throwing out food!! I have also bought two filters thinking that was the problem and out the cost of those!!

Last scheduled service…05/30/14–I was told they would be there between 12 and 6pm. They showed up at 8pm. Again, not able to fix the refrigerator.

Mr. Robert Niblock & Mr. Michael A. Jones,

I am in disbelief in the unbelievably poor and lack of customer care I have received from Lowe’s after NUMEROUS attempts. I purchased a refrigerator last November 2013. While it is still under the manufacturer’s warranty, I cannot seem to get Lowe’s to fix it or replace it!!! I have had service scheduled at my home on four different occasions–two of which no one ever showed up or called! The refrigerator leaks so profusely on the inside that we have had to turn the water to the refrigerator off completely. I have spoken to several assistant store managers at Lowe’s as well as the store manager. While I get several “I am so sorry’s!”, I have yet to have anyone care enough or value me as a customer to genuinely want to resolve the issue immediately. I have left a message for the executive customer care over a week ago–no call!! I was assured last Saturday morning that I would get a call from a supervisor within two business days–that expired yesterday. I again called the executive customer service this morning and was told that no one else could speak with me because they “case manage” and there was only one person who could help me–the person who has never returned my call.

Again, I am at complete disbelief how little Lowe’s cares about me as a customer. In the last two years, I purchased a washer and dryer, stand-alone freezer, and refrigerator from Lowe’s. I purchased the service agreements with each of these appliances.

Mr. Niblock, this service is appalling! I have no doubt you would be embarrassed to know your customers are being treated this way. If this situation were held in your home, you would surely be very frustrated. Do you have the time to take off work and wait for someone to show up or call and they never do???!!! Twice someone has been to my house as well and not been able to fix the refrigerator!

I am asking that someone contact me who CAN resolve this! The only proper solution at this point is to replace the refrigerator–I should NOT be asked to wait again for another service provider!! The RIGHT thing to do is REPLACE the refrigerator. This is not some top-of-line expensive refrigerator. It is a Whirlpool WSF26C3EXW01, Serial HR33818540. Again, I purchased this refrigerator approximately six months ago and this current situation is not even the first issue! We had service for the refrigerator within one week of getting it. I have purchased filters that I did not need in trying to resolve the issue and I have lost food in my refrigerator. PLEASE FIX THIS!!!! PLEASE SEND ME A NEW REFRIGERATOR!!!

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Carla Tipton June 4, 2014 at 3:43 pm

For the record, if Lowe’s waned my business (or my friends and their friends and their friends/family), you would contact me and say, “please go to your nearest Lowe’s and pick out any new refrigerator and we’ll happily deliver it. We’re sorry for the way you’ve been treated!” This would be something I would RAVE about with family and friends!! Things happen! Appliances don’t always work the way they should! People and businesses have opportunity to rectify situations that cause consumers to be happy to continue to invest in company that stands by their products and service. So frustrated and disappointed!

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Carla Tipton June 11, 2014 at 1:05 pm

Thank you!! My new refrigerator was delivered on Saturday. While the customer service and the contracted company to make repairs needs an overhaul, I appreciate the fact that I finally received the new refrigerator.

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Danielle Suiter June 4, 2014 at 10:34 am

I went to the Lowe’s store # 0188 , in Youngstown,Ohio on 5/24/14 and spoke with associate Lee about coming to my house and measuring for cabinets / flooring for whole house. Set an appointment up for 5/28/14 @ 9am. Well that day comes and he was a no show. I called the store and spoke with Lee and he said his phone forgot to remind him of the appointment and wandered if I wanted to just forget about it. I said no I need this done today. He ended coming out at noon and measured cabinets and kept complaining about how this was just a lot of measuring to do for flooring and then left. Do to his constant complaining about the flooring and his hesitance about it I couldn’t trust he was doing it correctly so I hired another company for the flooring, but I am still needing the cabinets from Lowe’s. So I waited to hear from Lee and was told by him he would have it all done by 5/30/14, but when I called back that day it was not done yet and was told it would be done 5/31/14. So I went back to the store on 5/31/14 and spoke with manager Lee about the whole thing and was told that Lee the associate had did everything wrong and should have come out with contractor first. The manager Lee said he would look into it for me. So I paid the $75 for a contractor to come out on 6/2/14 and he measured and said I should be hearing from the store about final price. Well today is 6/4/14 and I called the store this morning at 9am and was told the associate Kevin in cabinets is handling my cabinets and he doesn’t come in until noon and will have him call me back. So now I’m still waiting and if he doesn’t show up for work , I will be waiting another day. I’m going to be spending a nice amount of money (cabinets,countertop,sink ,plus installation) with Lowe’s but never seen such unorganized and unprofessionalism before. This will be the last project I do with Lowe’s and if they don’t get their act together this one won’t happen either.

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Bettie June 2, 2014 at 10:41 pm

I had the worst experience with a gate install. My project started feb 28 2014 with meeting a member from the install team. That meeting went well and I signed into a contract with Lowe’s for 2 vinyl gates, that was in March. The first week in April the contractor came out to start the install and found out the wrong brackets where ordered. New ones where ordered. Two weeks later, I called 3 times and was told they would find out what was going on and call me back. I never heard from anyone. I went to the store finally and spoke with a manager. Long store short. My gates where installed, there was large gaps and looked unfinished. The store decided to order a new panel. It is now June 2014 and I haven’t heard from anyone as of yet. Not from the store manager, install manager or contractor. It should never take over 3 months to complete a project your paying for to look professionally finished.

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Amm June 2, 2014 at 3:33 pm

On May 23, 2014 we purchased a Broan Range Hood. It took until June 2, 2014 to be installed. The Broan Hood we received was damaged and the store in Westminster #568 has not been helpful in that they should have taken immediate action to replace the Broan Hood Vent the same day. I have waited all day to receive complete satisfaction and it has not happened! Apologies do not fix a damged good!

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Pam H May 31, 2014 at 8:04 pm

Dear CEO,
My husband and I have bought many appliances over the years since Lowes in Hanover, PA opened. But we will not buy another. Not quite 2 years ago we bought a high end Samsung washer and dryer which came highly recommended by the sales staff. Within a month the washer had to be replaced, The drum in the dryer broke and now the lock on the washer had to be replaced for $220. Since your company wants nothing to do with any appliance once it leaves the store, we deal with Samsung certified repair man who is very happy to repair defective Samsung products. He said his business is booming. He told he will probably see us again very soon. How can Lowes in good conscience sell such defective products? We are nwt buying from a dealer who stands behind every appliance they sell.

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russ May 30, 2014 at 8:00 pm

disgusted in the service and installation and the complaints department seems to be a waste of time to

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Gary Bomba May 30, 2014 at 7:26 pm

Lets begin with I like Lowe’s better than the competition. but my recent experience drops that down some. I purchased a new shower ensemble at Lowe’s Poughkeepsie New York ,when I purchased it I ordered a left side drain . When I got it home I saw it was a right side drain . I called the store to tell them of the problem they connected me to someone who said he would check and cal me back. He never did. So my contractor said lets see if we can use the right side drain base , which he did with a little more work. Then we opened up the side wall box and to our surprise a hole was drilled into it , so someone had purchased this , damaged it and returned it to the store and they put it back on the shelf , without checking it first. then I had to drive back to exchange it which lost alot of time then I could not see or talk to a manager. they would not pick up the phone The girl at the return desk handled the situation she should be a manager.Not happy with the management at Lowe’s Poughkeepsie

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John Hinderer May 30, 2014 at 6:20 pm

Please read the correspondences below, our roofing job has been a nightmare due to your Jackson, Michigan store!!

—– Forwarded Message —–
From: Lori Foroozandeh
To: “CustomerCare@lowes.com”
Sent: Friday, May 30, 2014 6:03 PM
Subject: THIS IS RIDICULOUS!!!!
Demetrus,
This is ridiculous since your corporate office has supposedly been in touch with Leland at the Lowes in Jackson, Michigan all I’ve been is jerked around like an idiot.
Don’t get me wrong they came out and “sealed” the roof, it took them 10 minutes. I told them we had ordered snow brakes for the roof, and they knew nothing about this but said they’d return my screen they ruined and put it back on for us within a DAY. That was four days ago.

I was also informed that ADAM DELANEY was supposed to be in touch with me throughout this whole roofing process since he is the owner of the contracting company.

I’ve NEVER TALKED TO HIM!!! I was told yesterday that we would have our ceiling fixed by the end of next week. When Raymond roofing was out here to fix the leak in our roof they took pictures of our ceiling inside, and he only took ONE PICTURE OF THE EXACT SAME SPOT, he didn’t get them all!!!

I tried to get Adam Delaney’s phone number to talk to him and the store manager LELAND told me he didn’t have it, yet this ADAM DELANEY was supposed to be

keeping in contact with me throughout the roofing process. When my husband signed the contract for getting our roof done he told Keiser construction that he wanted the snow brakes put on (they keep the snow from piling off the roof like an avalanche).

I’m at my wits end right now and I don’t see the receipt where they even bought these snow brakes!!!!

I’m going to take other action, the assurance of Raymond roofing that our ceiling wouldn’t collapse somehow does not make me secure.

I will rate you on every website I have and as I said I’ve published an award winning book that is currently being made into a movie and trust me I have a lot of

links on where to rate you. SEE BELOW!

I am also sending this letter and your replies to every Lowes corporate email address I can get!

What is it going to take to get these goofballs going at the Jackson Store and what type of compensation am I going to receive for YOUR SCREWED UP FRANCHISE!!!!!

Lori Hinderer
From: “CustomerCare@lowes.com”
To: XXXX@loris-song.com
Sent: Monday, May 26, 2014 11:44 AM
Subject: RE: Re: Lowes.com: Online Exp Technical Question
Hello John,

I apologize for the delayed response, but Thank you for replying to the email.
I have escalated this issue to the senior management team and I have included the issue with the same contractor contacting you. I apologize for any inconvenience this has caused you. You will receive follow-up within 24 hrs. to have this issue resolved for you.
If there is anything else that I can help you with, please let me know.
Thank you,

—–Original Message—–
From: XXXX@loris-song.com
Sent: 5/23/2014 08:24:48 PM
To: “CustomerCare@lowes.com”
Subject: Re: Lowes.com: Online Exp Technical Question

The roofing company was originally supposed to put up these metal poles on our roof to stop snow from stockpiling and then coming down all at once, they were also supposed to REPLACE the screens they ruined while putting the roof on, and we were told they’d do this back in December, and yes you guessed it nothing.

There is so much more to this catastrophe than you can realize. The original roofer was fired due to their poor work no only on our house but others. The first assessor they had come out was named Lori, they have let her go too. When TJR roofing or Raymond roofing not sure what it is. told us they couldn’t get to us until their clients were taken care of first then when they had some free time they’d make an appointment! I truly thought when you purchased a job such as a roofing job from Lowes and if something went wrong you would be the MAIN priority. And yes this is John’s wife. I’m the one with the book, see below, but I’m tired of these people putting us off. Leland is even starting to do it. I don’t get this at all! We would like something in an act of good faith to show us that Lowes is not as bad as we think it is! Lori & John Hinderer
From: “CustomerCare@lowes.com”
To: XXXX@loris-song.com
Sent: Thursday, May 22, 2014 10:05 PM
Subject: RE: Lowes.com: Online Exp Technical Question
Hello John,

Thank you for contacting me in regards to this issue. I apologize for any in convenience and frustration that this has caused.

I would like to have this issue addressed with senior management to have this issue taken care of. Would you like to receive follow-up via email or telephone?
Thank you,
Demetrus M.

Lowe’s Customer Care
From the strike of the match to the glow of the coals, Lowe’s has what you need to be lean and mean on the grilling scene. http://low.es/1oFCVfp
—–Original Message—–
From: XXXX@loris-song.com
Sent: 5/21/2014 01:50:06 PM
To:
Subject: Lowes.com: Online Exp Technical Question

First Name :John
Last Name :Hinderer
Phone # :517-522-XXXX
Alternate Phone #:517-945-XXXX
Zip :49201
:
Comments :We bought your material and had your store in Jackson, Michigan set up the appointment with a roofer who would put a metal roof on our house. The roofer who did it is now fired, but while here, did not caulk the roof correctly causing a major leak in our dining room which could collapse at any time. We got the roof in Jan. 2013, the leak began before Thanksgiving in 2013. We notified Lowes they sent out someone TWO WEEKS later to assess it…..and the assessor is also now FIRED, her name was Lori. Jan. 2014 leaked majorly again and were told the first warm day someone would be out to fix it MARCH WE STILL HADN”T HEARD FROM LOWES. In the meantime between March and now, our roof has leaked three more times, I always calling the store and speaking with a girl named Jennifer who didn’t know ANYTHING for supposedly being a roofing supervisor. They assigned us a roofing company TJR roofing, that was three weeks ago and they told us they would come out that weekend. Weill it’s been two weekends and no one. I finally called (this is my last straw before I start contacting someone who will do something) and spoke with Leland. He said he’d call me back that was this afternoon, we will SEE!!!! I wonder how many weeks we will have to wait for this. I can’t tell you how MAD and disappointed in LOWES I am. We spent over 10,000.00 to get this metal roof and it seems like we should have been a customer who would of got Priority care when our roof leaked, instead we were told by the roofing company that they had OTHER CLIENTS they had to see before they could come to our house@!!!! Lowes has put our family in a dangerous situation by allowing the ceiling to become so damaged that it could collapse at any moment. I want some answers and compensation. Or I will be all over with rating your store on every website I have, and I have many. I was in a POW camp in Iran the day after 911 x6wks where I was raped beaten and tortured. I have a book & movie so please do somethin// Referring URL: lowes.com/webapp/wcs/stores/servlet/ContactUsLandingPageView?langId=-

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Jack May 29, 2014 at 4:30 pm

I went to a lowes in orlando fl to get my 10% discount ,I showed them my discharge paper and they refused it, said that wasn’t acceptable. so I guess I’m not a veteran of the Korean war… thanks alot Lowes.

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