Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's


CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950′s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 184 comments… read them below or add one }

Janet Levy October 18, 2014 at 2:18 pm

My complaints are a few, however, my biggest complaint is the 24.99% interest Lowe’s charges consumers who have a Lowe’s Credit Card. I can’t seem to get my principal down given the slice they take up front in interest. Example: $108.00 payment- $53.79 goes to interest and $55.27 goes towards the principal. This is highway robbery. I have tried to talk to the credit department and don’t really want to share what their “responses” have been other than they can be rude. Of course I grant them some sympathy for they are probably very low paid employees.

I am hoping this complaint where it can be seen by many will make a difference (?)


Abraham Kim October 18, 2014 at 11:27 am

I had a project to replace my floor with wood. So I went to Lowe’s, (the store # 1518, its physical address: 9800 Preston Crossing Boulevard, Louisville, KY 40229. Phone # is (502) 810-0116, Sales #: $1518T$1914388) and requested an estimate. When my wife is at home alone, the store Installation Loan officer, Mr. Jesse Steward, came to our house and estimated all with promising Lowe’s team would not make a crap in their installation. With our sincere promise that Lowe’s team would not leave any squeezing sound and gab between the pieces of wooden floor, I made a contract for nearly $7,000.00 floor project. The Lowe’s installation team installed the floor on 14-15 October and left our home on 15 October, we cleaned the floor and found that there are many places having gab between pieces of wooden floor, cracked ones installed, and nail marks left behind. I was totally disappointed with Lowe’s installation team’s product. It was totally not their promised product. So I contacted the installation department of the store 1518 and asked them to come out and see them and fix them. The installation manager Anna, 502-810-0116 ext. 346, came out to my home while my wife was home alone. When she left my home, the Lowe’s installation person fixed only two pieces and left. On 17 October, he came out to my home to try to fix others. While I am pulling them out to my home to correct their crappy job, they said to me, “it is because of language barrier issue.” They came out to my home when my wife was home alone. But their failure of creating the promised job and also correcting their crappy job are not related with any matter of race, gender, and also language. My wife is a full time collage student now. While they understand dogs and cats which do not speak English at all, how can they matter with a collage student’ pointing out their failures? Is Lowe’s a company operating the business based upon a differentiation of race, gender and language? When the Lowe’s installation men fixed their crappy on 17 October, they would need to replace one near our refrigerator. Even though we paid the cost of moving furniture, they said to me they would not take any responsibility on any damage which might be caused while they would move the refrigerator. I said it would not correct. They said they moved the refrigerator already moved one time and it should be second time and so they would not take any responsibility on any possible damage. So I advised them to take to Anna, Installation manager in store # 1518. Anna said Lowe’s would not take any responsibility and also it would not be covered by warranty. So I said to her, saying, “Your installation job is not finished. As long as your installation job is not done, no matter how many time you move our furniture, you have to take the responsibility on any possible damage.” But Anna screamed out, saying, “I’m done. Just do it and get out the house.” Is this the customer care that a great home improvement company Lowe’s create for the customers? I really appreciate the business of Lowe’s. Lowe’s is a very important business in our community. But some wrong employees and staffs of Lowe’s and their immature or careless customer care makes Lowe’s good customers frown. They not only disappoint Lowe’s good customers but also undermines the great home improvement company Lowe’s which we need in our community. It is sad, isn’t it? Even though this store installation team corrected their crappy works, still there are many crappy areas in my this week-installed wooden floor making squeezing sound. So I comfort my wife, saying, it is OK. Look at the floor in 2 meter distance. It seemingly looks good. May God bless the Lowe’s, leadership and employees.


Melody Owens October 14, 2014 at 1:20 pm

I bought a water heater from Lowe’s of Madisonville, KY store # 16 550 Island Ford Rd.
Madisonville, KY 42431-9478, (270)825-1999, salesman:Sharon Ellis Salesmen ID: 1169565, Document print date: 06/10/2014 The price of the water heater was $434.88. But the labor charge was $747.00. The Balance due was $1181.88. We paid in full in cash. It took them almost a full month for them to come out and start to install the water heater. And then when they came out they they used the old pipes on the outside of the house, and then they didn’t tighten the brackets, and later when the inspector came out he told me that it wasn’t up to code.he didn’t tell the people at Lowe’s that it wasn’t up to code. I had called asking why it hadn’t been fixedafter a strong wind had blew over the pipe again.they’ve sent people out three different times and every time they have done very crude work.i’ve got the video and I’ve got pictures of the crude work that they have done. I’m going to be asking for a full refund because his last work that they’ve done water has seeped into my house and possibly right into the inside of my new water heater.i’m tired of dealing with the shabby work that these people are doing. I have put a lot of work into this house just because it doesn’t look nice now doesn’t mean that it isn’t going to look nice in the future.


D. West October 11, 2014 at 12:07 pm

In addition to my previous post/complaint, I would offer the following: 1) Corporate needs to consider providing their staff with an efficient way to track customer’s purchases, especially things that have had to be order. This would prevent other employees from selling a product that was ordered for another customer!. Computers are amazing these days. 2) Employees need extensive training on communication with their customers when there are issues with a special ordered purchase, the customer is not left wondering where their purchase is. 3) Employees need to be reminded that Customer Services should be their No. ! priority.
This may not apply to any other store but the store located in Kingwood/Humble Texas is in dire need.


D. West October 11, 2014 at 10:50 am

This in regards to the VERY POOR customer services I received at my Lowe’s store #750. On 9/29/14, I purchased a water heater – to be installed. Since it was out of stock, the salesman #S0750EP1, said they would order it and call me when it was in so that I could come in and pay for the installation. After 18 days of not hearing 1 word from them, I called the store, which took them quite a while to even find my order on their system. After checking the girl almost sarcastically to me that the reason for not receiving it was because I had not paid for the installation, to which I replied, no one had called me to tell me it was in. So on 10/7, I went into the store to pay for my installation. It took some 30 minutes or more to even get anyone to the desk to assist me. After he got most of the info into his computer, the computer crashed and he had to start completely over. He informed me that the installers would probably call me that day to set up at date/time, which they did. It was set up to be installed on 10/9 after 2:00pm. Around 2:30, the installers called and asked if I had the water heater at my house – no, I didn’t. Then about 45 minutes later, the store called to ask if I was sure the water heater wasn’t at my house. I would know if a spare water heater is sitting around my house! He then replied “Well, we have a problem as the water heater is not at the store”, to which I replied, “NO, WE don’t have a problem, YOU have a problem!”. Finally around 4:45, he called to say it was not at the store, that someone else must have sold it to another customer. Yes, he did offer another water heater, but since this was the 2nd time this store has sold my special order, I was DONE with Lowe’s appliance and that department … and I am done! I was asked if I wanted to speak with a manager, I requested that conversation. The night/assistant manager did listen to my complaint and was very professional and apologetic however, I AM DONE with Lowe’s appliances!!!


donald wilson October 9, 2014 at 3:15 pm

lowes store in ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any enough checkouts open this store is in Ashland ky store 1123.


donald wilson October 9, 2014 at 3:07 pm

lowes store in russel ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any help when you need it the next time ineed something I will go to home depot .


Floyd Lawless October 8, 2014 at 5:37 pm

At your store on 2671 ross clark cir. your manager tony and gerald who works in outdoor grill dept. went out of their way to help me with a major problem. I want to say thanks again for all their help


George L. Steiner October 8, 2014 at 4:08 pm

I will start by introducing myself.

My name is George L. Steiner. I was born on Feb. 8th 1951 in NYC, lived in Brooklyn, joined the US Navy on Feb. 11th 1969. Non related info, I used to go to the Lowes movie theaters in Brooklyn NY almost every month, starting when is 10 years old until I joined the Navy. I currently reside in Roscoe IL.

My last employment was with a Regal Beloit Corporation World Wide leader in Motors and Gears until March 21st 2014. My position at the time I retired was IT Technical Leader, for the EDI Ordering and Purchasing. I retired due to some medical issues, stress being the major issue.

Since I retired, I have been collecting Social Security. My check is monthly in the amount of 1,783.00. My wife Norma I Steiner, works for Wal*Mart full time. She is three days younger than I. My wife has medical issues as well. The largest being she has a pacemaker.

Since I retired, I paid off my home, car and most of our larger bills and all of our medical bills. Unfortunately medical bills still are our main source of expenses. Since I retired we are paying of all bills and expenses by cash. We are currently refurbishing the home we are living in and have been living in since Thanksgiving Day 1982. We have raised 3 children in this home, and over the years we have resided, replaced windows, new roof, and added air conditioning.

In July 2013 we redid the drive way completely with cement at a cost of over 7,000.00 dollars, paid in cash.

We have come once again to a time where our Air Conditioner, Bath rooms, Kitchen counter tops, possible cabinets and windows, Siding and Roof need to be upgraded once more.

The reasons for these projects are not only to upgrade the home but to also prepare it for sale. We plan to move to the Huntsville AL area, where one of my daughters lives with 2 of my grandkids. Not pertinent to the issue, my son and my son in-law, both are Lowes die hard customers.

Now begins my Lowes story

We visited our local Lowes in Machesney Park IL. Listed below is a list of the major items purchased and installed by Lowes to date.

First project – April -2014 – Heating and Cooling system
1. Trane XV95 – 60,000 BTU / 97% efficient 2 stage variable speed furnace with a
TCONT600AFF11MA/TCONT602AF22MA Programmable Comfort Control.
2. Trane Condensing Units 4TT6018-060H
3. Whole House Electronic Air Cleaner – TFD175CLFR000EA
4. Total Cost – 7,540.00

Second project – May – 2014 – Main Bathroom and Master Bathroom
1. Master Bathroom – Kohler Sterling Calk less shower surround and shower head and faucet. Toilet bowl and plumbing fixtures, purchased separately.
2. Main Bathroom – Kohler Sterling Calk less bath & shower system head and faucet.
3. Shower Door purchased separately at Lowes in DeKalb IL. Store #0059.
4. Kitchen – Sink and Faucet.
5. Total Cost – 6,535.21

Third project – July – 2014 -
1. Windows – Pella 3 Windows – Replace Bay window
2. 1 – Crank out to the Left, 1 Standard Open up and down, 1 Crank out to the Right.
3. 3 Screens, Trim – top Bottom Sides.
4. Total Cost – 2,645.80 – so far, there seven window left to replace.

Total Cost to date – 16,721.01 – this does not include other purchases that are not involved with the current projects, in cash 232.09.

Here are my issues.
1. Second Projects – Bathrooms
Minor Issue
The Bath and Shower Door was unavailable in the #2310 Machesney Park IL
The associate searched and located one in Store #0059 in DeKalb IL.
I requested that they have it transferred to the Machesney Park store. I was
told they could not transfer the product. I was told that I would have to go to
DeKalb IL and pick it up myself.
I was Surprised Lowes, does not allow a store to store transfer.

2. Third Project – Windows
Major Issue
Trim around the windows
The windows were installed on 8/6/14.
The window trim for the top of the windows was short in length. The installer
mentioned that they would talk with Lowes and have request that they order
reorder the trim with the correct dimensions. After a few weeks I contacted Lowes
and inquire about the status of the trim for my windows. I was told that is Pella
issue not a Lowes issue. I mentioned that I purchased the windows from
Lowes not Pella. After a few more minutes of discussing the issue, I was
informed, that they would speak with the installer about the issue.
Eventually after a few more weeks the installer calls, requests a date and time
that he could come and install the trim. We set up a date and time, when he
examined the newly received trim, the top piece was now at the correct length,
but the side pieces were to narrow. Again I spoke with Lowes and given the same
answer, Not a Lowes issue it is a Pella issue that I need to speak with
To make this short, the installer called again and we set up a time to install the
NEW trim, same results as the above issue with the side trim.
Home Depot will match Lowes prices.
I am typing this on 10/08/2014; my windows were installed on 08/06/2014.
Over TWO MONTHS and The installation are still not completed.
This does not give me a warm and comfortable feeling that I should continue with the rest of this project and then go on to my remaining projects, which includes finishing the windows project, there are seven more windows to be purchased and installed.

The kitchen project to add a dishwasher and Quartz counter top and depending on any issue with the current cabinets, possibly I will need new cabinets as well.

We are looking out into the near future at installing new Siding, Gutters, Eaves and Roof.

As I mentioned above about the trim for my windows;

I was told that this is Pella Issue not a Lowes issue. I mentioned that I purchased the windows from Lowes not Pella.

Not only once but twice

Not a Lowes issue it is a Pella issue, that I need to speak with Pella.

Please give me ONE GOOD REASON why I should continue to do business with LOWES.

I could just as easily go over to Home Depot or Menards, who are only, just two blocks away.

I preferred Lowes because of the lower prices on certain items and the knowledgeable associates.

I worked in retail for over 5 years with Kohl’s as an associate, department manager and an area manager. Media Play as one of 5 store managers. There is no reason to ever tell a customer that they need to speak with the supplier, for the merchandize purchased in your store by that customer.

Thank you for your time.

George L. Steiner
* Wagon Lane
Roscoe IL 61073


Ronnie Woods October 7, 2014 at 3:18 am

Currently I am employed at store 2301 in Chicago, Il. Customers are starting to complain about fast service , some of my co- workers are trying to handle 3 departments at one time due to understaffing at any given time.To increase sales we need to be staffed properly per shift. Sincerely , Ronnie Woods


Michael Dean October 13, 2014 at 6:15 pm

The only complaint I have is for the employees. Why doesn’t Lowe’s move H.R. Managers around like store managers are moved. That way the buddy, buddy, kiss up and holy’er than tho style of H.R. Management doesn’t apply like it does at our store here in Sumter, S.C.. I’m not an employee. And I’ve never worked for Lowe’s. I’m just giving constructive criticism for the employees that have been overlooked, yet applying for full time positions every time one opens. I know one employee that has been totally devoted to the company for over five years and has saved thousands of dollars in merchandise that shoplifters have tried to steal. She’s trained numerous new employees that have gone on to full time positions. She’s still part time working twenty hours or less with no benefits. Yet constantly gets praised for her work and work ethic and there’s hardly a job in the store she hasn’t been trained to do. Her Department Manager has tried to get her more hours for her but is told Corporate is the one that sets hours. I know for a fact that Assistant Store Managers and employees throughout the store love her and have tried helping her get a full time position, but she’s constantly overlooked. Which leads to my point. She’s not buddy, buddy with the H.R. Manager. She doesn’t take the time to hang out in the back office gossiping because she’s always in her department helping customers and going beyond the job she was hired to do. So why don’t H.R. Managers get moved around like Store Managers? Maybe Lowe’s would have happier employees thereby helping more customers and keeping customers happy instead of complaining and helping employees move up to full time positions they deserve.


Richard October 4, 2014 at 5:28 pm

I purchased a new washer from Lowes and after about 3 months it starting to tear up clothes.I purchased an extended warranty also.I contacted Lowes and after during everything they told me to do ,get sevice 3 differents service calls.I took clothes into the store to show them and they gave me the run around all the way up to 1 month befare my warranty expired and told they was not going to replaced my washer.


Darryl S September 30, 2014 at 3:46 pm

Lowe’s hates people that may be smarter than themselves as they want to think for you and follow their agenda. It is a Corporate politics at its best. You will stay part time because it cost them less.This is why they want part timers such as elderly people and high school dumbed down kids so they can just be used and when done with just tossed away. The new corporation of American business model is completely disposable. Thats how they accomplish their agenda with the local towns they want to enter by telling the local governments with the permits they will bring in so many jobs and then after all the hard work of setting the store and their soft and hard opening then its time to cut the overhead. Moreover, management only want’s “yes-men”


Tina September 29, 2014 at 8:17 pm

Lowe’s sucks their customer service sucks. They are rude, unprofessional and sexist


Dana September 25, 2014 at 3:21 pm

I have called all customer service numbers that I find and never get the chance to speak to a live person. I need an owner manual for the TaskForce Electric Mower Model 25143 Item 0195614 Date 0111. I can not find it on your site and I can not tie up my phone waiting for no one to answer.
Dana 254-265-xxxx


Candido F. Abeyta Jr. September 19, 2014 at 4:31 pm

Lets start at the beginning, In 2002 I purchased ceramic tile for my kitchen in my brand new home. I went to the lowes around the corner because they were new and it was close. The sales person showed me a new way of installing ceramic tile that just came out from a new vendor. She told me that if I installed the way it was supposed to be installed and if it ever cracked it would be replaced under warranty of this new system. Well I spent $3500.00 got everything I needed and went to town, to start with I have never used nails on hardy backer board alway screws, but these were serrated nails for this new system, so OK i will follow the insturction so if something happens they will fix. Just for giggle and grins I put the tile down in the wash room the way I have always done it. Well guess what, the floor where the new system was installed cracked all over the place, my wash room didn’t crack a bit. well Lowes sent reps from the vendor and they stated they couln’t figure out what went wrong but they were not going to warranty the floor. Lowes didn’t even lift a finger to help get my issued resolved they told me that their hands were tied that the warranty was through the vendor. OK I dealt with it and replaced the floor a year later. Now moving to the present. I bought carpet 4 years ago with a 10 year manufacture warranty paid about $1200.00 for the living room, well the carpet started lifting, the person who cleans our carpet use to install and he made the comment that this carpet is bad, it wouldn’t travel in a straing line when he vaccum it. So I told lowes they sent the installer out to restrech the carpet because it was lifting all over. Well long story short, the vendor sent a carpet “expert” out to look at the carpet he stated he had never see this before but he would let the manufacture know about it. Well guess what, their finding was no manufactures defect with the carpet, it’s funny that this carpet in 3 room is the only carpet lifting up and not in a strait line it zig zags. I asked lowes if they were going to contact the vendor and ask them to make it right you know keep our customer happy. No again their hands are tied. So I am cancelling my lowes credit card and getting a Home Depot Card. In the past 15 years I have probably spent around $60,000 dollars in Lowes, my house was new no yard, no basement, no sheds, carports etc… maybe more than $60,000 but they get no more. Don’t purchase flooring from Lowes, Hell I not purchasing anything from lowes ever again. Well OK maybe a light bulb. they sell products that they don’t stand behind. Bad business and they have lost mine. And really they probably don’t care.


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