La Quinta Corporate Office

La Quinta Corporate Office Address

LQ Management LLC
909 Hidden Ridge Suite 600
Irving, TX 75038

Contact La Quinta

Phone Number: (214) 492-6600
Fax Number: (214) 492-6616
Website: http://www.lq.com
Email: Email La Quinta

Executives

CEO: Wayne B. Goldberg
CFO: Temple H. Weiss
COO: Angelo J. Lombardi

La Quinta History

La Quinta Inns and Suites (or LQ) opened it’s first hotel in 1968 in San Antonio, Texas.  The company was founded by brothers Sam and Phil Barshop.

La Quinta grew, mostly in Texas, during the 1970s.  Phil Barshop left the company in 1977.

By 1986, the company had 170 hotels mostly in Texas and Florida.

In 1991, the company was taken over by the Bass and Taylor families of Ft. Worth, TX.

In 1999, the La Quinta corporate office moved from San Antonio to Irving, a Dallas suburb.

Today, the company operates over 700 hotels in the US, Mexico and Canada.

 

{ 62 comments… read them below or add one }

Mallory mendo April 23, 2014 at 1:20 pm

Never again!!!!!!! Stayed in the La Quinta on north federal highway this week and it’s been nothing but problem after problem! Found numerous cockroaches (dead & alive) in both rooms we stayed in. ( hotel moved up from first one for the big reason & guaranteed the next room wouldn’t have them, which they did). Upon checking in to the new room they issued us, my husband decided to check around the room & found 4 more ALIVE roaches! Also behind the iron he discovered a herion (used) needle and a spoon someone used to shoot up. Apparently the safety of the La Quintas quests is not a priority! I had a 3 year old in the room with us who gets in to everything and my point was what if he reached his hand behind the stand where the iron was and got stuck with it? When I mentioned that to both the general manager and the assistant manager (Rachel cothran) they did nothing to rectify the situation but offer me a refund for today’s stay. We’ve been in this hotel for half the week for them to just disregard the issues & pretty much hit told us to go. They no longer could accommodate us! They were rude and cocky and never again will I spend a penny in any La Quinta hotels. No regard for safety of thier guests!!!

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Brian Lee April 22, 2014 at 9:34 am

From 4/17/14 to 4/19/14, me and my family stayed at the LaQuinta Inn located at Canton, MI. The following email submitted by my wife summarized our stay:
Hello Mr. Block,

My name is Muriel Lee. I am a professional Registered Nurse and educator who arrived at your facility located on 41211 Ford Rd in Canton Township Michigan with my family for a bowling tournament. Upon arrival at 11:45 p.m. the night of April 17, 2014, my children and I were tired from a 4 hr drive after 8 hrs of work and school. After not being greeted with a smile nor the word/words “Hello, welcome to Laquinta Inns and Suites” or the sorts, we arrived to our room (304) after walking down an ill smelling hallway to a quaint room. After a hard night of sleep, we left our hotel room at 10am for my sons to compete in their bowling tournament.
At 2pm, we returned to our pre-paid for room and noticed that the beds were not made, the floor was not vacuumed, no new towel were present, and the hallway odor, although not the same as yesterday, still had an ill odor. I chose to call the front desk to inform them that the room was not cleaned. The “receptionist” said that the housekeeping staff was gone for the day and could I wait until tomorrow. I informed her that I was checking out on tomorrow and she told me to hold on; however, a dial tone proceeded. I called back and she said that the housekeeper could not clean the room because it was things everywhere. I reminded her that the room was with guest and that I have never had housekeeping not clean my room. I informed her that I was used to being in places like Hyatt, Hilton, etc., and perhaps cleaning guest room everyday is something unique to those facilities. She informed me that this facility is a 4-5 star hotel. Much to my dismay, I find it unique that this service mimics one of a 4-5 star hotel.
I went downstairs to get the owners (your) information and found the “housekeeper” in the hallway, thus, proving the lack of integrity of the receptionist who had the audacity to ask if I wanted to take my own towels up to my pre-paid room. I reminded her that she has staff who gets paid to do that, and proceeded to my unclean room as I walked down the foul smelling hallway.
Initially, I had planned to pay for another night so that my family could enjoy more time in your great state and help the economy of your town and this state financially, that plan has changed, thus, we will be returning to my state, a state that I have never had this experience nor treatment.

Suggestions for professional development opportunities include:

1. Sending the front desk staff to a class on customer service including, but not limited to, proper communication with customers
2. Have a note in the rooms indicating when and why housekeeping staff will not clean your room (infection control)
3. Educate staff on “4-5″ star hotel treatment and environment
4. Remove carpet which may be harboring infectious particles leaving an odor in the environment

Thank you for providing me with an educational opportunity for my children regarding customer service and infection control. Also, please thank your staff for allowing my children to see and hear how they should not present themselves to a human. And finally, thank you for giving me the name of a business I will never support financially in the future and one to share with my numerous contacts and business to never support financially as well.

Have a great Easter weekend.

Muriel Lee, MSN, MBA, BSN-RN
EdD Learner
Child of the Living King!

In addition, housekeeping failed to clean out the refrigerator. We had found food left behind by the previous customer(s). I would hope that in the future, your staff can be trained on improving their customer service skills and that housekeeping needs to pay attention to details when they are preparing the rooms for all guests.

Thank you for your time and have a Blessed day.

Warmest Regards,

Brian Lee

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Melanie April 20, 2014 at 10:58 am

La Quinta – New Orleans – French Quarter. Camp St.
Manager on duty: Nelly

Quality: sub-par
Problem:
We stayed the night before a cruise out of the port right down the street.
I left my cell phone charger on the night stand next to the bed.
I called within an hour of leaving the hotel, in the cruise terminal parking garage to report to the check in counter girl that I had left my Black Verizon cell phone charger back I the room.
She told me that housekeeping would lock it up and I could get it when I returned in 6 days.

I returned to the hotel immediately upon leaving the cruise terminal parking garage (again right down the street).

Nelly – the manager on duty – was at the desk when I arrived and I explained what the counter girl told me the previous Monday morning when I called and reported that I had left my Black Verizon charger. Nelly started picking up the charger on the counter in front of her (a white Apple iPhone charger) and the counter girl told her ‘no that’s mine’.
Nelly continue to look around the desk; I stated again that I was told it would be locked up – that they lock up items left behind until claimed.

Nelly stated ‘they do, I was just checking down here first’.
On the front desk, not locked up !?!?!?

She left and went upstairs ???
I asked the girl after Nelly had been gone a while and she asked me to have a seat… ‘Did she go to check the room?’ She told me no but she went to go look.
Hhhmmmm.????

Nelly returned with one white apple charger with someone’s initials written in black perm marker on the side, and one strange black one that was rather large.
She said she could not find mine, and that someone must have taken it, but that she wanted to offer me one of the two she was holding.

I said really? I was told any items are bagged and placed in a locked storage location.
These are not bagged. And the ‘someone’ who took mine is a hotel employee because it was left sitting on the table next to the bed in the wide open.

I explained further to her that her offering me another patrons possession is offering me the opportunity to steal from another patron. Moral and ethics are not part of her character.

Do I want to support a brand or franchise that operates with indecent and unashamed behavior?

No. But I do want the world to know how when I questioned her of this option she provided me she honestly saw no issue with it, told me to have a good day and turned around and walked back behind the counter.

This occurred in the lobby with other patrons waiting around.
I was not loud, I was not rude. I should have been, to draw more attention to the situation I was presented with.

Sub-par was how I described the hotel – accommodations – staff — prior to my experience this morning trying to retrieve a personal item left behind.

The item can be replaced.

My loyalty to La Quinta will never be.

I hope this locations management and staff is.

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John April 19, 2014 at 5:58 am

I used to love staying in La Quinta as a child, but every time I stay in one, the quality seems to just be going down. I am an architect in Oklahoma and would like to offer my services to La Quinta. There is potential in these hotel rooms, but not in their current condition. A remodel/renovation program needs to be rolled out and implemented at every location. If anyone at La Qunita wishes to contact me, please do.

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Shelneu April 15, 2014 at 9:29 am

We stayed at your Baltimore airport location on 4/12.

Dee at the front desk during check-in was EXTREMELY RUDE. We arrived at 3:40 (40 minutes after check-in) and instead of greeting us, her exact words were “your room isn’t ready and I don’t know when it will be, she is upstairs and isn’t answering me”. I asked if someone could go ask and she said, “I said she isn’t answering me”. Keep in mind, a young man who worked at the hotel was sitting at the lobby computer on his cell phone and surfing on the internet. He certainly could have walked upstairs and found out when our room would be ready for us.

When we returned to the hotel an hour later, she didn’t say a word. I handed her my reservation confirmation number and she handed me the room keys. The only thing she said was “do you need a wake up call”.

The other employee I mentioned above was still on his cell and surfing on the computer so I stood there waiting so I could print my boarding pass. Dee then told him to move since I needed the computer. He did and I sat down to print it. The printer wouldn’t work. Dee tried to get it going for 15 minutes and I finally asked her if she could print it for me behind the desk at her computer. She said “not now, you can try and come down later”. She then proceeded to sit down and eat her carry-out food behind the desk. I told her I needed to get it printed and the fact that they had a computer and printer available was a main reason I chose to stay there. She then called the other employee to see if they could get the printer to work. I asked again, can you please just print these out for us at your computer? She said “not right now”. The other employee was finally able to get them to print, after we spent 30 minutes waiting.

Finally, when we left in the morning with our luggage (which was a clear indicator that we were leaving), not a word was said to us by the morning desk attendant. Your typical person would have said something such as “Good morning, thank you for staying with us, have a good day” or SOMETHING. Her attitude didn’t seem much better than Dee’s.

Dee is by far the most unprofessional individual I’ve ever encountered at a hotel. I can assure you that I will never stay at that property again, maybe never at La Quinta again because of her.

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julia green April 13, 2014 at 9:25 am

When my daughter and I checked into our room we found a filthy carpet a leaking hole in the ceiling in the bathroom a soaking wet towel on the bathroom floor, trash in the trash can and toiletries that had been opened and used. I simply requested a clean up. We were left without towels and still a constant leak and wet stinky floors. The next morning we asked for towels and the desk cleek had no idea where they were or when we could expext to receice them. 20 minutes later someone brought 2 towels no washcloths and not a mat for the floor. This is by far the worst experience in a motel that I have ever had. I will never stay in another La Quita and will advise others to avoid these motels as well. I am so disappointed. I have never experienced such a trashy motel. Austin, TX.

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Robert N- April 10, 2014 at 11:34 pm

I just called the La Quinta in Eagle Pass, Texas. I inquired about the apartment that showed available to book tonight at 10 PM. The customer service representative was very rude and unaccomodating. He refused to identify himself, only informing me that although it shows available online it is not available. He then promptly hung up on me. I attempted to call back, but he would not answer the phone. We booked this room a few months back online only to find on arrival that it was unavailable. We were stuck with a crappy room after a long drive. Apparently La Quinta corporate never reads the comments left by disgruntled guests. Perhaps the shareholders need to look for a new CEO, one who actually strives for customer satisfaction and not the almighty dollar.

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Laura M April 8, 2014 at 5:15 pm

I am writing to inform you of our recent stay at your hotel located in Franklin, Tennessee. We were travelling with my parents, who are both in their 80′s and our dog. We entered the lobby of the hotel and noticed the filth on the floor. They had not been washed. The carpet in the hallway of the lobby was absolutely dirty, it was either not vacuumed properly or vacuumed with a cleaner made in 1920. My parents were given their room key and when they went to open the door, they happened to walk in on a family already booked into that room. They moved my parents up to the 4th floor. When they arrived in their “new room” they found blood, stool and cigarettes in the toilet bowl. Again, dirty floors and hair on the sheets. They then moved my parents for the third time to the second floor. This room had a dirty bathroom and a clogged sink. The maintenance man came to unclog it with a plunger and left the sink completely black. We happened to be in the room right next door to theirs and when they came to unplug their sink, ours backed up as well. We found urine stains on our toilet, no toilet paper and garbage from previous guests.

I WILL NEVER EVER RECOMMEND YOUR HOTEL TO ANYONE. On the other hand, I will, at every opportunity, tell everyone NEVER STAY AT A LAQUINTA. There is no reason for filth EVER. Possibly, hiring staff that takes pride in themselves and their work might help.

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Ed B April 5, 2014 at 3:53 pm

Your place blows, I Friday and Saturday without housekeeping. I called Saturday morning to get housekeeping. And they never showed when the front desk said housekeeping had left for the day on Saturday she brought towels this place is pathetic. Your Lindhurst location in Indianapolis sucks. F your company

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Greg Broussard April 4, 2014 at 2:25 am

My wife works for LaQuinta in Crowley La. I must say that NO ONE should work for this poor excuse of a man that owns this hotel!!! He is a total a$$ . He verbally abuses his employees on a daily basis. Today was my wife’s last day working in that hell hole. I would not recommend this hotel to anyone to work at or stay at EVER!!!

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