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La Quinta Corporate Office

La Quinta Corporate Office Address

LQ Management LLC
909 Hidden Ridge Suite 600
Irving, TX 75038

Contact La Quinta

Phone Number: (214) 492-6600
Fax Number: (214) 492-6616
Website: http://www.lq.com
Email: Email La Quinta

Executives

CEO: Wayne B. Goldberg
CFO: Temple H. Weiss
COO: Angelo J. Lombardi

La Quinta History

La Quinta Inns and Suites (or LQ) opened it’s first hotel in 1968 in San Antonio, Texas.  The company was founded by brothers Sam and Phil Barshop.

La Quinta grew, mostly in Texas, during the 1970s.  Phil Barshop left the company in 1977.

By 1986, the company had 170 hotels mostly in Texas and Florida.

In 1991, the company was taken over by the Bass and Taylor families of Ft. Worth, TX.

In 1999, the La Quinta corporate office moved from San Antonio to Irving, a Dallas suburb.

Today, the company operates over 700 hotels in the US, Mexico and Canada.

 

{ 105 comments… read them below or add one }

Perry Hall August 25, 2014 at 1:45 pm

We stayed at the Laquinta Inn, at Edmond, OK on 3003 W Memorial Drive last weekend. (9 days ago). We reserved the room with our debit card. When I checked in they asked me how I would be paying. I told them cash. When I checked out I did pay with cash. When I got home LaQuinta had debited my bank account for $236.86. So I now have doubled paid them. It is 8/25/14 and they still have not released the money in my account. I called the bank and they stated that LaQuinta did not put a stop date on the preauthorization. I do not recommend LaQuinata to anyone. When you send a email to customer service they send you back a stupid comment and has been premade. I am checking in with my lawyer to find out what legal action I can take in order to help prevent this from happening to other people. There has to be or should be laws in place. I will be sending this to Fox News to see if they can help prevent this.

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Suzy Lawson August 21, 2014 at 8:02 pm

Stayed at four LaQuinta’s on our way west last month. AWFUL! Only one was tolerable. What has happened to this chain? I don’t think the corporation checks on the franchises and the quality is awful. Guess we will spend our money elsewhere. Double check reviews on each property before you book because there are so many inconsistencies it’s not worth the risk. Paid $200 for a slum room on the West side of Salt Lake City. Paid 60 for a worse one in Lincoln Nebraska. Rather sleep in the car. We have the funds to pay for better accomodations but were always faithful to this chain, until now. Future plans will never include a LaQuinta, it’s like gambling and we aren’t gamblers.

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Steven Burkett August 16, 2014 at 2:17 am

As a business owner I travel for a living. This week alone I stayed at the La Quinta in Cedar Park Texas on 08/13/2014 and on 08/12/2014 I stayed at the drury inn in San Antonio and I am currently staying at the La Quinta at San Antonio Convention center on Blum st. We checked in 08/14/2014 and checking out 08/16/2014. Today while staying at the San Antonio La Quinta my 12 year old daughters bra was stolen from our room when the room was attempted to be serviced. What kind of sick perverted employees do you have that would steal a young girls bra? I hope you have done good background checks on your employees. We notified front desk and they said the bra was probably in the laundry. Due to this nature I had to go buy my daughter a new bra and as a divorced father my daughter is used to her mother buying her under garments. My daughter was very distraught about this and I had to walk to the closest store (macys) to buy her a bra before we could leave the hotel for dinner. Also the bed closest to the bathroom is completely broken down except the outer edge so you sink into the middle of the bed. I do not expect this kind of stuff to happen when I am paying $130+ per night in a hotel. I expect this to be looked into.

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Mildred August 12, 2014 at 6:59 pm

Do not stay at the hotel. Worst hotel customer service and conditions. First get my key after a long flight. Go up to the room and the room was occupied. Had to wait for front desk to bring new key to yet another floor. Then my room had horrible smell i just couldn’t place it. Then it occurred to me that it was pet urine. Two of my nights had kids ruining up and down the halls slamming doors very late at night. Called to complain and they said they would take care of it. It just continued. Talked to management and they said they could do nothing no comping a night no nothing but a sorry. I contacted corporate and never heard a thing back from them. Do not stay at this hotel. Your money would be spent wisely somewhere else where they value there customers.

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S.McDuffy August 9, 2014 at 3:11 pm

Stayed in Hotel in Austin, Texas woke up to flees bitting me in the pet. I called the front ofc and receptionist hung up on me. Advising all she could do is send maintenance, but there’s no need bc I’m checking out today. Advised yes there’s a need for your future guest. I’ve never in all my years of staying in a hotel experienced flees which I was able to record jumping in the bed with me.

Very Disappointed

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S.McDuffy August 9, 2014 at 3:15 pm

Forgot to mention I received several bites and upon contacting guest services asking for the corporate number and calling Macario Garcia (General Manager) @ 512.447.6661 ext:5500 I got no assistance.

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Jo Gissentaner August 8, 2014 at 7:13 pm

we have been staying at the LaQuinta in Clute/Lake Jackson long term my husband since Oct.2013 and I joined him there Feb,2014 we have only checked once and that was for the holidays.This is not a complaint this is to thank the staff at this hotel for taking good care of us,Holly,Ruth,Carmen,the laundry lady,maintience man, cleaning ladies,i can’t remember all their names,even the night shift front desk lady.These people go out of their way to make sure we are taken care of even on my most stressful days, this is one of the older hotels 60 plus yrs old so they have their work cut out for them.Now for the corp office we are elite members we have a big amount of points and we have a family emergency going on with our elederly parents right now and I need to use these points Now,Today ASAP I know it’s a process but we would be thankful if it could be fast,again I want to say GREAT SAFF at this location, sign/Jo Gissentaner

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jerry August 2, 2014 at 3:23 pm

stayed @ you LQ, memphis, the recetptionest tranice was excellent, onlt two reccomendations, pets and owners should be on a seperate floor, just for them. And a hotbar such as bacon and egg should be added to the breakfast.

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CHampton July 31, 2014 at 11:49 pm

I had a reservation at LaQuinta in Odessa, Texas on July 30, 2014.
I made the reservation non smoking room at aprox 930 pm. and arrived at 10:00 p.m. for the front desk clerk to tell me my room has been canceled due to the Midland airport passengers with vouchers.I had received a confirmation email. All he had left was a smoking room which I turned down for health reasons.I didn’t book a smoking room. I didn’t find another room till 1245 a.m. after knocking on countless hotels.
The GM called today to tell me that I canceled my reservation when I didn’t take the smoking room. He had sold out of non smoking rooms at 6p.m. It seems the desk clerk made a huge error in booking my non smoking room. GM offered to give me a room at a future date with a really good price. I will never in my life travel to Odessa, Texas again. I asked him to place 10,000 points in my reward since he failed to resolve this at the front desk level and at the GM level. He said he would not do this. I have been inconvenienced and let down with LQ. I will report the very bad experience at the customer service level with my travel agent Concur and with my company who has an exclusive preferred customer status with LQ in 13 states. The GM told me even if I had received a non smoking room that there was a chance that someone had smoked in my room. This is the most ludicrous statement I have ever heard of; if that is how he runs his hotel he is not a very good manager. The GM did nothing to compensate me for the drive to Odessa from Midland or me being out in the middle of the night to find a room since his hotel clerk failed me at the front desk level.
I will contact Wayne Goldberg at the home office in Irving, Texas to resolve this matter. I will post on facebook my experience. LaQuinta in Odessa, Texas can’t be trusted.

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Alissa gregory July 31, 2014 at 7:28 pm

We stayed at laquinta in Salem new Hampshire. It was horrible! My daughter and son woke up with bites all over them, we had blood spots on the pillow from the bed bugs and we found bugs under the mattress. The manager made a bunch of excuses saying it’s probably just mosquitos. Now no one is calling us back because they don’t want to give us our money back. Horrible service!!!!! We emailed better business bureau and health board. Will never stay at a laquinta ever again and will tell everyone I know how horrible our experience was!

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Sharon July 29, 2014 at 9:46 pm

We booked a room at one of your hotels a few years ago. When we got to our destination, we stopped at the first La Quinta we came to, but were told it wasn’t that one. We proceeded to the other location and found that the one we were booked at was disgusting and worse than a Motel 6. Will never book again without knowing which La Quinta we will be staying at since all of your hotels are NOT the same! Or, if we can’t find out exactly which one, we will book with someone else. We were not happy at all and the service was terrible.

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S. Jarvis July 25, 2014 at 3:39 pm

I recently stayed at the Laquinta New Orleans Slidell, I just wanted to inform of the issues I encountered while staying at your property as I have been in the hospitality industry for over 20 years. To begin the hskp service was not good seeming that the only thing she did everyday was remake bed, vacuum, empty trash and replace towels the floor in bathroom and by the sink was full of hairs and food was behind garbage cans, tub, toilet and sink were not cleaned on a daily basis, but thats not all my child had an accident in the bed one of the 5 nights we stayed I asked the hskpr to changed out everything she only changed the sheets and left the soiled mattress pad I found out because I took a nap and my clothes were wet from mattress pad not being changed, I alerted front desk to only get a person whom seem to be dissinterested in what I had to say, I had to go to front desk to get linen to change my sheets they did not have a mattress pad so the fd agent gave me a table cloth to put over wet spot, the next day when housekeeping cleaned room they did not replace mattress pad so i had to leave a note for them to do so and when they did they did not take soiled table cloth with them it was just thrown on top of my suitcase. please address with your team at this property. thankyou

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Lloyd Baker July 23, 2014 at 2:54 am

I stay at La Quinta Inn at Fowler, Ca. Checked in on 19 Jul and left 20 Jul. I had my marriage ring on the night lamp where the on/off switch was. I saw this ring prior to leaving the room earlier in the morning but when i did leave the room I forgot to take the ring with me. I arrived home and called the hotel. The lady at the desk went and checked the room and told me that there was no ring there. The room was not rented out so the only other person was the cleaning lady that cleaned the room. No one can find the ring and I want to know if a police investigation can be started to find out who took the ring. I know where the ring was and I now that the room was not rented out, so you have some dishonest employees working there and I would suggest you weed them out. Is your company going to do something or do I get the local police involved? Just let me know how you want to proceed. Thank you, 916 822 xxxx I gave my number to the manager earlier but the manager never made a call back to me. I would think that the manager would return a call for an issue like this but nothing happened.

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Amanda Mason July 21, 2014 at 9:28 pm

Wehave been here since April 1 2014 and currently still staying here. Are stay should be pleasant but its not. Continue be harass by the manager mistake that he made. By over charging my credit card which was my daughter disability money.They won’t even put the money back on my card. I didn’t authorized to take money of my card. Causing an over draft in my card. Which management said.THERE NOTHING WE CAN DO ABOUT IT. Then he threatening to kick us out. And every week we pay they said we own more money. It seems to me management trying to set us up. The harassment started when I made compliant with corporate. The harassment got worst. And made a compliant about drug getting sold in there. And if there’s nothing being done with this situation. I will file an compliant against the hotel and I will take it to the media. I’m holding my peace.

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Liza Contreras July 21, 2014 at 4:21 pm

During my recent visit to Austin, I stayed at La Quinta off Oltorf road. The lobby was clean and the room was clean. We had plenty of clean towels and had a pleasent stay UNTIL…………… later in the afternoon after we had checked out and I had left the city. I tried to get gas using my Visa check card but the card would not go through. I went to the cashier and she said that my card was not being excepted. Thank God for today’s technology. I logged on to my Bank account on my phone and found that La Quinta had billed my Visa check card for four nights not one! There was a hold on my account for that amount. I was left with a negative balance in my bank because of La Quinta. I immediately called the hotel and asked them to release the hold on three of the billed amounts. Monica, the Manager said that my bank needed to call them and they would release the amount. I happened to have $20 in cash and about a quarter tank of gas. I put that amount of gas in my car and barley made it home. On Monday morning I called the bank and we were on a 3 way call with Monica the Manager. The bank was requesting a note on letterhead to be faxed to them and they would put the money in my account immediately. Monica stated that they did not have letterhead paper. Really? What hotel does not have letterhead? The bank representative then told her just to right La Quinta and the address on a piece of paper along with the amount that needed to be returned to my account and to sign the letter. At the end of the day, Monica did not send a letter and I called back on Tuesday and Wednesday and never got any body there at La Quinta in Austin to send a letter to my bank. I didn’t get my money until Thursday, four days later. I was left with out money for 4 days and had to borrow money for gas and food for 4 days!! I will never stay at a La Quinta again. If I do I will pay cash!!! Monica, the Manager made the mistake and didn’t think it was important enough to write a letter to the bank! She was rude and didn’t care that she had left a customer with out money for 4 days!!

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Mike Anderson July 21, 2014 at 6:13 am

7/21/2013 @ 12:01 am

Hello,
I am having a horrible time here at your hotel. Your staff member Rishi was incredibly rude to me. I was in the computer room doing some final transactions and printing my tickets for Kings Dominion. I simply clicked on restarting the computer like I have done at every hotel I have ever roomed at. The screen came back up but went blank and the word ( password ) appeared. Rishi came into the room bacause another person wanted to get on the computer. He made a phone call to ask someone about the password because he didn’t know it. Then Rishi became loud with me . He stated he hated calling and something to the effect that they ask him to much information. I explained to him my reason behind restarting the PC so my personal information would not be accessed. He started arguing with we. I explained to him the computer was storing me personal information. He started an argument again. I walked ( check your video ) while he yelled down the hallway as I walking to room that he was going to charge my room for computer time. If I get please understand I am never stay any of your hotels again and will recommend my friends, family, co workers to avoid you companies hotels. Furthermor this is the icing on the cake for first day here. Earlier when we checked in it was to a bleed on comforter and a dirty tub with hair on the wall and inside tub. I am sure I will not get a response and the experience will get swept under the rug.

Your unsatisfied guest,
Leslie Coleman
Michael Anderson

Room 130
Laquinta Hotel in Virginia
Kingsdom Dominion

Never again !

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Brenda Hillyer July 29, 2014 at 4:58 am

Terrible experience here too!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!

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Susan July 17, 2014 at 7:12 am

Stayed at the Indianapolis Airport location. DISGUSTING!! I was afraid to turn off the lights! The carpeting is so gross and the smoke smell overwhelming. La Quinta has got to be kidding with the commercials they are running. I used to be a La Quinta club member. I wouldn’t let my dog stay in one.

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Darryl Clark July 8, 2014 at 9:20 pm

This place is full of BED BUGS and not clean. Motel 6 is light years better!!!!

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Darryl Clark July 8, 2014 at 9:18 pm

I am so disappointed with the stay I had at the La Quinta Inn Orlando International Drive, 8300 Jamaica Court, Orlando, FL….32819….407-351-1660. I arrived at the hotel’s front door at 3:45am only to find no one around to unlock the door to let me check-in. I rang the door bell several times for 15 minutes, still no one showed. I called the hotel’s phone number, still no answer. I then called the 800 number and an agent answered. I explained here my situation and she said she would try to contact them. Finally at 4:16am a male desk attendant came from the back. His eyes were extremely RED as he had just awaken. I finally got checked in and arrived at my room at 4:23am. (#151) I entered the room and the light by the door did not work. I found my way through the darkness and turned on another light. With the light on I noticed that the Green couch had a huge bleached out stain on the seat that covered half the couch. It looked lik a scene from INVESTIGATIVE DISCOVERY TV….like a crime scene. I went into the bathroom and tbe towels were so dengy and dirty I was afraid to touch them. I just went to bed. I was in bed by 4:45am, but was awaken by pain. I was being bitten on my arms, neck, and legs. This was just too much. I check out later that day. I checked out with bites that turned to sores. I am not happy. I complained to the front desk during check out. The young lady only replied by saying….Did you receice a cookie and water when you checked in. I told her NO! She offered me a cookie and water, but I declined. I told her.a cookie and water would not make the bites go away. I have stayed at a number of LaQuinta’s across the country. I have noticed the quality was going down, but never this bad. I used 11,000 point on this hotel. Simeone in the Headquarters needs to stop padding their pockets and find out what is going on in these properties before it is too l

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Patrick finerd July 23, 2014 at 7:57 pm

Call corporate

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Brenda Hillyer July 29, 2014 at 4:59 am

Terrible experience here too!! LaQuinta on major in Orlando… Nightmare!!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!

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Patrick finerd June 28, 2014 at 3:52 pm

My girlfriend and I will never stay at your hotel again.my girlfriend got bit every time they moved us and we got blamed for it I give you the poor rating she had a allergic reaction to the bites. We were on vacation and we want our money back

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Patrick finerd June 28, 2014 at 4:08 pm

We stayed at 209 west grove in mesa, Az

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Patrick finerd June 29, 2014 at 3:59 am

Maybe I should call the better business bureau and the health department

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Bradley June 27, 2014 at 11:09 am

Staying at the 6501 Henneman way location in McKinney Texas and just let me say this the hotel has fleas beyond control and have moved to another room and have been bit in this room also so maybe this is nit a good location

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Sue Cochran June 23, 2014 at 10:04 pm

My husband and I are staying at the La Quinta at I-10 and Hwy 6 in Houston. This evening we went to the pool area to enjoy the pool and hot tub, something we had looked forward to all day. To our surprise, the pool gate was locked. The manager on duty said that because it rained today, the pool wasn’t clean and no one was here to clean it. The rain was over today @ 3 pm. We went to the pool close to 8:30 pm. In 5 1/2 hours no one was able to clean the pool? Your information states that the pool is open 10 am-10 pm. Nowhere does it say anything about being closed if it rains during the day. I completely understand closing the pool during inclement weather for the safety of your guests, but I do not understand closing it for the rest of the day or evening. Even if your maintenance staff leaves at 5 pm, there was plenty of time to have the pool ready for guests. No excuse for this lack of customer service. You really should change your literature so that you are not misleading people into thinking there is a pool available from 10 am-10pm. I am very disappointed.

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cassie June 18, 2014 at 6:34 pm

I just can’t let this one go I am still disgusted with my recent stay at your baymeadows Laquinta located in Jacksonville, Florida. It was VERY disgusting spider webs were all over the building it smelled moldy and I saw roaches in the room the beds had stains on them as well as the walls the most affordable hotels were booked so I couldn’t leave the bathrooms were NASTY shower mats in a hotel is just gross they weren’t being cleaned properly underneath so nasty goo was under them I bought cleaning supplies and my own wash clothes so I could at least shower these rooms were over priced makes me want to NEVER stay in another Laquinta ever again. I’m very disappointed. I’ll never stay again.

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Brenda Hillyer July 29, 2014 at 5:00 am

Terrible experience here too!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!

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Phyllis Christopher June 12, 2014 at 12:58 pm

Imade reservations at the LaQuinta Inn in Elk Grove, Il Through park- sleep- fly and upon arrival was told by the Manager that we had no rooms. She did give us rooms after being rude with us and the gentlemen before us. She wanted to charge us more than was quoted bt PSF . They talked and agrred we would not be charged more. Upon receiving my credit card statement I had extra charges on it. I contactede her again and was told I was charged for two of the rooms even though she took the other two couples cards and they were charged. I told her I had filed a dispute with my card co. and she replied ” You will lose it, I have your signature. You should be aware this manager is very rude and not people friendly. I would not recommend anyone to stay at this particular one. i will never stay at La Quinta Inn again

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Anthony Ross June 1, 2014 at 2:02 pm

I was at a La Quinta Inn on Post Street on Indianaoplis
Indiana. I had been a little disappointed with the condition
of the hotel, but I was willing to keep it moving because
It looks tobe a very old hotel. So I was checking out and the was
a man talking to the clerk working the desk. Didn’t think about it twice
Because they seemed tobe a handsome young couple. Well at that point it all
Went south and I mean south as in Jim Crow south at that point.
I wasn’t listening to what they were talking about because I was deep in though
about how I was gonna move to cleaner hotel with better living
standards. Well I heard the boyfriend say black folks are stupid
And then she walked to her right giving him the eye and smiling and trying to get him tobe aware of the fact that I heard it. So I called the manager and told him what had happened
He said he would take care of it. I was still in the lobby and he called her back and I hear her laughing and both came out and they went back to work. So checked out and thought to myself how LaQuinta staff don’t give a care about no one but themselves. Didn’t want to put my experience on FB but it seems that people should be aware of want they are walking into.

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Homer Kennedy May 27, 2014 at 11:34 am

We stayed at LaQuinta in Boerne, Texas this past week end and it will be our last visit to a LaQuinta motel. The air conditioner on Friday night did not cool and when I reported it to the front desk, I was told they would take care of it and if the AC could not be fixed, we would be moved to another room. When we returned Saturday afternoon, the room was still hot and the lady at the front desk knew nothing of the problem and was rude in her response. The bed was not made, the trash was not emptied, nor were the carpets vacuumed, and the bathroom was not cleaned. We were left bath towels, but the hand towel that was hung had lipstick on it. The room was cooler but not at a comfortable temperature. When I told the front desk that we were told we would be moved to another room, she said the hotel was booked and there were no other rooms. It was a holiday week end and we were forced to stay the night. We have stayed at LaQuintas a lot but this location has ruined it for me and my wife. My brother also had an unhappy experience with LaQuinta in New Mexico, so I feel this was not an isolated situation in Boerne. Although, one night’s stay was comped, we could have stayed in a hot, dirty room and been rude to in most any place.

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Peter May 20, 2014 at 1:14 pm

I just spend some time in the ” corporate ” run La Quinta in Stockton Calif. Before I booked my room there, I read up on Yelp and notice several negative reviews. Well, after my stay at this so call corporate run site. I have to say , I will NEVER return. The office staff is friendly, but the rooms need a LOT of work. @ there’s a 1/4 gap at the bottom of the door…..I’m sure they will have pest control issues. Not to mention I’m sure their electrical bills are much higher to run each rooms A/C … The biggest issue with the rooms are the beds…which offer simply NO support ! This also was mentioned in Yelp and now that I’ve experience the same concern. During my stay, I met the so call mgr..Greg. I mentioned the concerns of how dirty the walkways were and beds..his response was ” this is a corporate site”…..I’m thinking so what! If the so call corporate mentality and quality levels are such….your going to be in the same class as Motel -6 the low cost leader. If I book at Motel -6 , at least I know what to expect. Ps, I just called La Quinta corporate # and can not get through…..I guess lack of leadership starts at the top as they really gave their heads on the wrong place. Be warned .

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Brenda Hillyer July 29, 2014 at 5:04 am

Corporate is the problem. I had a nightmare experience in Orlando, Fl. Corporate doesn’t care about us, their guests. Terrible experience here too!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!he filth, unsavory people loitering around their property, overcharges, etc. 100? guarantee??? B.S.!!!

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Tracy Schultz May 20, 2014 at 8:44 am

Canceling my points card and refusing to ever stay at any La Quinta property again. Canceled a reservation at the Woodlands North for last weekend. But they still charged me for a stay. I even called them that day as soon as my card company notified me of the charge and told them I had canceled. However, their greed for the $179 was more important than doing the right thing for a customer, or I should say, former customer. I should have known from past experience though. Stayed there last year, and the desk clerk was rude. We had roaches in the bathroom. Evidently, they felt it was worth extra because they charged my debit card multiple times.

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Mike May 15, 2014 at 1:08 am

There’s a prostitute working out of your west palm beach location 1910 palm beach lakes blvd room 417 her name is Justine and she was asked to leave your other location last year at Hillsboro blvd and 95 east location! I know because she proposition me there also! Told the manager and she asked her to leave! Now this time when I told the manager at 1910 she said well sir you are staying at a hotel and we can’t control who stays here! What if crack dealers are selling crack on your property? You mean to tell me there’s nothing you can do? Me and my family want to feel safe and secure where we stay! Wife wants to call sheriffs department and report this! Leave it up to you! ASAP

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matt troy May 11, 2014 at 5:35 am

I traveled from Kansas to Myrtle beach S.C and arrived on Tuesday april 22 2014 and the staff were very friendly and made you fell at home, They even gave very helpful information on place to go eat and see i would return to this La Quinta on 48th street.

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Don Ray May 10, 2014 at 12:23 pm

LaQuinta

The most amazing example of the decay of American enterprise I have seen yet as reflected in the care of this particular property.

This goes directly to the the character and values of one CEO Mr. Wayne Goldberg! There is no other excuse! The problems below are systemic no doubt.

EXPERIENCE 1
Improperly marked curb displays several tire marks on the curb where it extends out beyond the valet/covered entrance. Yes I too ran over it with mr right rear tire. The curb should be removed or at least marked with a post or sign!

EXPERIENCE 2
The entry into the lobby reveals MANY coats of paint on the entry doors looking very dated.

EXPERIENCE 3
A short walk to room 105 same thing, ugly doors to the rooms within sight. Not clean by any standard.

EXPERIENCE 4
On entry into the room, the light switch did not turn on a light. Room service doesn’t check apparently.

EXPERIENCE 5
On the top of the refrigerator is a rusty bracket belonging to something as yet undetermined

EXPERIENCE 6
The bathroom door is jammed on the floor at about 50% of open or closed. Forced the door wide open to see if the maid can close it (if he/she tries).

EXPERIENCE 7
Tried to log on via Wi-Fi, you guessed it . . . no Wi-Fi.

EXPERIENCE 8
Picked up phone to dial front desk to ask about the Wi-Fi, no dial tone on phone.

EXPERIENCE 9
Checked phone, the cord from receiver disconnected from phone body. Plugged receiver into phone. . . guess what? Still no dial tone!

EXPERIENCE 10
Went to put my wife’s refrigerated medication in refrigerator . . . You guessed it, the refrigerator isn’ t working. Had to use ice from our cooler.

EXPERIENCE 11
Front desk clerk very nice, gave me a book to call for complaints. Not Open . . . Call us in the morning. That figures.

EXPERIENCE 12
Rust around bottom of sink drain, same for the shower. Management clearly shouldn’t be managing apparently from the local to the corporate. Oh, wait a minute, they aren’t !

FINALLY,
EXPERIENCE 13
This will probably be the longest lasting experience. That I will never hear one thing from anyone associated with LaQuinta from Wayne Goldberg on down and therefore will NEVER return again until I do.

It’s not over !

EXPERIENCE 14
The next morning as I attempted to enter the lobby with the security key, it didn’t work after several attempts, finally another guest came out of the door which gave me access to the lobby.

EXPERIENCE 15
When I asked to have the security key activated, the morning manager told me she couldn’t do that because the key machine was not working. Now I’m left without a way to get from my room to the lobby and visa versa.

EXPERIENCE 16
I asked how I was supposed to get between both places and the morning manager said “Wait a minute”, and walked into the back office area. After waiting for at least five minutes with no further follow up, I went to the side of the counter, looked in and I was surprised to see her making herself a cup of coffee, I asked her what was she doing about getting the key made? She looked at me and told me “I never told you to wait a minute”. And did nothing further to assist in resolving the problem.

EXPERIENCE 18
I took a chair from the lobby and propped open the door, so I could remove my belongings to the car. And we left.

The guy at the top bares full responsibility and apparently isn’t watching over the operation at all, or there’re wouldn’t be so many complaints.

Don. Ray

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Brenda Hillyer July 29, 2014 at 5:06 am

Corporate is at fault!! They no longer care about their guests. I’m starting a boycott LaQuinta filth FB page.

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Donna Bente May 4, 2014 at 7:02 pm

My experience at the La Quinta in Springdale, AR was good until I fell in the parking lot and broke my arm. Notified the manager, in fact he had to come outside and help me up. Had to have surgery to repair the bone as it had been displaced. All I asked from the corporate office is to pay for my co-pays which total about $3500 00. The person I talked to said they would, now she wil not answer my calls nor return them. Even e-mailed her and she is ignoring me. Guess it is time to get a lawyer at their expense. Other than that our room was ready, clean and the breakfast was nice. But won’t stay at a La Quinta ever again.

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Lawrence A Curcio May 3, 2014 at 7:37 pm

I would like to be your true corporate insider that goes through the operation undetected as a inspector to actually see how everything is done especially how the guests and employees really behave with out local management knowing I am sort of inspecting and critiquing the staff I have a hotel restaurant degree and a medical degree I have been in countless hotels across the country Lawrence A Curcio 561 400 XXXX

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judy evans May 3, 2014 at 7:25 pm

We stayed at the LaQuinta in Granbury, Tx. on the 24 ,25 of April. The front desk were great but housekeeping was beyond horrible. I feel like I was cheated because I paid for a room to sleep in and on the second day the room wasn’t touched by housekeeping. No fresh linens, bed wasnt made and trash wasn’t emptied.So I feel that I shouldn’t have had to pay for a room that wasn’t even touched. I will never stay there again.

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Margaret Kosmal April 30, 2014 at 10:40 pm

I really enjoyed staying at the La Quinta in Erie, PA, however, I just stayed at the La Quinta, Pittsburgh in Ross Township. We had a terrible experience. We attended my nieces wedding ceremony. We got to the hotel at about 3:30 p.m. to check in and freshen up before going to the reception. We stood in line for over 45 min. At that time, we decided to leave and go to the reception so as not to be late. We didn’t get to freshen up. We came back at about 11:00 p.m. All we wanted to do is relax and get some sleep. We were given a room that was already occupied! We had to go to the front desk to get a new room. The front desk woman was not mean………..but she was not surprised or apologetic either. As we waited, my niece came down and was given an occupied room! My room was not clean. The counter in the bathroom was wet (I found this when I layed my cell phone down on it). Not enough light, not enough outlets, mirrors that you can’t see into and other things that were not nice. Never get get another big towel. The breakfast was ok. The eggs were burnt and they served fried hot dogs…………no really. When I asked for the manager I was told he wasn’t there. I asked for his card and was told that, “they ran out of cards:. So when I got the survey, I filled it out. Below is the response that I got and the response that I wrote back.

Dear Margaret Kosmal:

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

We sorry that nothing was good for you here. Staying it is poor person food; is discrimination against a group of people. We do not discriminated against no one here at the La Quinta Inn.
They were not hot dogs, they were Polish Sausages. I have shared this with the whole staff here at the La Quinta Inn Pittsburgh, we are making shore that this does not happen again.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.

Sincerely,

Scott Wilson
General Manager
La Quinta Pittsburgh
lq6718gm@laquinta.com
412-366-5200
Dear Mr. Wilson,

You need to read my comments and take them in and think about what a customer has said. I feel like you read what I said and you are defensive about my comments. You never acknowledged that I was given a room that was occupied by someone else, that I never was able to check in when I first got there or the condition of the room. You decided to tell me that I discriminate against a group of people.

I said serving fried hot dogs are what poor people from the depression era would eat. If I discriminated against anyone it would be against an entire era in history. I know a lot about the depression era my parents grew up during the depression. Do you know anything about it? If you do, you would understand my reference. I have eaten many a hot dog and what you served was cut up, fried hot dogs. In fact my Mother made them growing up and called them “copper pennies”.

Please read your letter to me over. What in that letter would make me want to come back and stay at your hotel again? I don’t know if I am even going to stay at any La Quinta again. We are going away to Maryland at the end of this month and I am going to change my reservations.

When writing a letter to a customer, please use your spell check option and grammar option on your computer. You do not come across as professional and knowledgeable when there are many spelling and grammar mistakes. Therefore, I don’t have much confidence that anything will change at the La Quinta, Pittsburgh.

Sincerely,
Mrs. Margaret Kosmal

This is to help you in your future endeavors:

Dear Margaret Kosmal:

We truly appreciate your feedback; (USE A PERIOD HERE) it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

We (ARE) sorry that nothing was good for you here. (WE ARE SORRY THAT YOU WERE NOT HAPPY WITH YOUR STAY HERE) Staying (SAYING) it is (A) poor person(‘S) food; (,) is discrimination against a group of people. We do not discriminated (DISCRIMINATE NO D) against no one (ANY ONE) here at the La Quinta Inn.
They were not hot dogs, they were Polish Sausages. I have shared this with the whole staff here at the La Quinta Inn Pittsburgh, we are making shore (SURE) that this does not happen again. (WHAT DOES NOT HAPPEN, YOU SERVING HOT DOGS?)

Your continued satisfaction and trust in La Quinta are our top priorities.(PRIORITY) We hope you will be staying with us again soon.

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Mallory mendo April 23, 2014 at 1:20 pm

Never again!!!!!!! Stayed in the La Quinta on north federal highway this week and it’s been nothing but problem after problem! Found numerous cockroaches (dead & alive) in both rooms we stayed in. ( hotel moved up from first one for the big reason & guaranteed the next room wouldn’t have them, which they did). Upon checking in to the new room they issued us, my husband decided to check around the room & found 4 more ALIVE roaches! Also behind the iron he discovered a herion (used) needle and a spoon someone used to shoot up. Apparently the safety of the La Quintas quests is not a priority! I had a 3 year old in the room with us who gets in to everything and my point was what if he reached his hand behind the stand where the iron was and got stuck with it? When I mentioned that to both the general manager and the assistant manager (Rachel cothran) they did nothing to rectify the situation but offer me a refund for today’s stay. We’ve been in this hotel for half the week for them to just disregard the issues & pretty much hit told us to go. They no longer could accommodate us! They were rude and cocky and never again will I spend a penny in any La Quinta hotels. No regard for safety of thier guests!!!

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Brian Lee April 22, 2014 at 9:34 am

From 4/17/14 to 4/19/14, me and my family stayed at the LaQuinta Inn located at Canton, MI. The following email submitted by my wife summarized our stay:
Hello Mr. Block,

My name is Muriel Lee. I am a professional Registered Nurse and educator who arrived at your facility located on 41211 Ford Rd in Canton Township Michigan with my family for a bowling tournament. Upon arrival at 11:45 p.m. the night of April 17, 2014, my children and I were tired from a 4 hr drive after 8 hrs of work and school. After not being greeted with a smile nor the word/words “Hello, welcome to Laquinta Inns and Suites” or the sorts, we arrived to our room (304) after walking down an ill smelling hallway to a quaint room. After a hard night of sleep, we left our hotel room at 10am for my sons to compete in their bowling tournament.
At 2pm, we returned to our pre-paid for room and noticed that the beds were not made, the floor was not vacuumed, no new towel were present, and the hallway odor, although not the same as yesterday, still had an ill odor. I chose to call the front desk to inform them that the room was not cleaned. The “receptionist” said that the housekeeping staff was gone for the day and could I wait until tomorrow. I informed her that I was checking out on tomorrow and she told me to hold on; however, a dial tone proceeded. I called back and she said that the housekeeper could not clean the room because it was things everywhere. I reminded her that the room was with guest and that I have never had housekeeping not clean my room. I informed her that I was used to being in places like Hyatt, Hilton, etc., and perhaps cleaning guest room everyday is something unique to those facilities. She informed me that this facility is a 4-5 star hotel. Much to my dismay, I find it unique that this service mimics one of a 4-5 star hotel.
I went downstairs to get the owners (your) information and found the “housekeeper” in the hallway, thus, proving the lack of integrity of the receptionist who had the audacity to ask if I wanted to take my own towels up to my pre-paid room. I reminded her that she has staff who gets paid to do that, and proceeded to my unclean room as I walked down the foul smelling hallway.
Initially, I had planned to pay for another night so that my family could enjoy more time in your great state and help the economy of your town and this state financially, that plan has changed, thus, we will be returning to my state, a state that I have never had this experience nor treatment.

Suggestions for professional development opportunities include:

1. Sending the front desk staff to a class on customer service including, but not limited to, proper communication with customers
2. Have a note in the rooms indicating when and why housekeeping staff will not clean your room (infection control)
3. Educate staff on “4-5″ star hotel treatment and environment
4. Remove carpet which may be harboring infectious particles leaving an odor in the environment

Thank you for providing me with an educational opportunity for my children regarding customer service and infection control. Also, please thank your staff for allowing my children to see and hear how they should not present themselves to a human. And finally, thank you for giving me the name of a business I will never support financially in the future and one to share with my numerous contacts and business to never support financially as well.

Have a great Easter weekend.

Muriel Lee, MSN, MBA, BSN-RN
EdD Learner
Child of the Living King!

In addition, housekeeping failed to clean out the refrigerator. We had found food left behind by the previous customer(s). I would hope that in the future, your staff can be trained on improving their customer service skills and that housekeeping needs to pay attention to details when they are preparing the rooms for all guests.

Thank you for your time and have a Blessed day.

Warmest Regards,

Brian Lee

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Melanie April 20, 2014 at 10:58 am

La Quinta – New Orleans – French Quarter. Camp St.
Manager on duty: Nelly

Quality: sub-par
Problem:
We stayed the night before a cruise out of the port right down the street.
I left my cell phone charger on the night stand next to the bed.
I called within an hour of leaving the hotel, in the cruise terminal parking garage to report to the check in counter girl that I had left my Black Verizon cell phone charger back I the room.
She told me that housekeeping would lock it up and I could get it when I returned in 6 days.

I returned to the hotel immediately upon leaving the cruise terminal parking garage (again right down the street).

Nelly – the manager on duty – was at the desk when I arrived and I explained what the counter girl told me the previous Monday morning when I called and reported that I had left my Black Verizon charger. Nelly started picking up the charger on the counter in front of her (a white Apple iPhone charger) and the counter girl told her ‘no that’s mine’.
Nelly continue to look around the desk; I stated again that I was told it would be locked up – that they lock up items left behind until claimed.

Nelly stated ‘they do, I was just checking down here first’.
On the front desk, not locked up !?!?!?

She left and went upstairs ???
I asked the girl after Nelly had been gone a while and she asked me to have a seat… ‘Did she go to check the room?’ She told me no but she went to go look.
Hhhmmmm.????

Nelly returned with one white apple charger with someone’s initials written in black perm marker on the side, and one strange black one that was rather large.
She said she could not find mine, and that someone must have taken it, but that she wanted to offer me one of the two she was holding.

I said really? I was told any items are bagged and placed in a locked storage location.
These are not bagged. And the ‘someone’ who took mine is a hotel employee because it was left sitting on the table next to the bed in the wide open.

I explained further to her that her offering me another patrons possession is offering me the opportunity to steal from another patron. Moral and ethics are not part of her character.

Do I want to support a brand or franchise that operates with indecent and unashamed behavior?

No. But I do want the world to know how when I questioned her of this option she provided me she honestly saw no issue with it, told me to have a good day and turned around and walked back behind the counter.

This occurred in the lobby with other patrons waiting around.
I was not loud, I was not rude. I should have been, to draw more attention to the situation I was presented with.

Sub-par was how I described the hotel – accommodations – staff — prior to my experience this morning trying to retrieve a personal item left behind.

The item can be replaced.

My loyalty to La Quinta will never be.

I hope this locations management and staff is.

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John April 19, 2014 at 5:58 am

I used to love staying in La Quinta as a child, but every time I stay in one, the quality seems to just be going down. I am an architect in Oklahoma and would like to offer my services to La Quinta. There is potential in these hotel rooms, but not in their current condition. A remodel/renovation program needs to be rolled out and implemented at every location. If anyone at La Qunita wishes to contact me, please do.

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Shelneu April 15, 2014 at 9:29 am

We stayed at your Baltimore airport location on 4/12.

Dee at the front desk during check-in was EXTREMELY RUDE. We arrived at 3:40 (40 minutes after check-in) and instead of greeting us, her exact words were “your room isn’t ready and I don’t know when it will be, she is upstairs and isn’t answering me”. I asked if someone could go ask and she said, “I said she isn’t answering me”. Keep in mind, a young man who worked at the hotel was sitting at the lobby computer on his cell phone and surfing on the internet. He certainly could have walked upstairs and found out when our room would be ready for us.

When we returned to the hotel an hour later, she didn’t say a word. I handed her my reservation confirmation number and she handed me the room keys. The only thing she said was “do you need a wake up call”.

The other employee I mentioned above was still on his cell and surfing on the computer so I stood there waiting so I could print my boarding pass. Dee then told him to move since I needed the computer. He did and I sat down to print it. The printer wouldn’t work. Dee tried to get it going for 15 minutes and I finally asked her if she could print it for me behind the desk at her computer. She said “not now, you can try and come down later”. She then proceeded to sit down and eat her carry-out food behind the desk. I told her I needed to get it printed and the fact that they had a computer and printer available was a main reason I chose to stay there. She then called the other employee to see if they could get the printer to work. I asked again, can you please just print these out for us at your computer? She said “not right now”. The other employee was finally able to get them to print, after we spent 30 minutes waiting.

Finally, when we left in the morning with our luggage (which was a clear indicator that we were leaving), not a word was said to us by the morning desk attendant. Your typical person would have said something such as “Good morning, thank you for staying with us, have a good day” or SOMETHING. Her attitude didn’t seem much better than Dee’s.

Dee is by far the most unprofessional individual I’ve ever encountered at a hotel. I can assure you that I will never stay at that property again, maybe never at La Quinta again because of her.

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julia green April 13, 2014 at 9:25 am

When my daughter and I checked into our room we found a filthy carpet a leaking hole in the ceiling in the bathroom a soaking wet towel on the bathroom floor, trash in the trash can and toiletries that had been opened and used. I simply requested a clean up. We were left without towels and still a constant leak and wet stinky floors. The next morning we asked for towels and the desk cleek had no idea where they were or when we could expext to receice them. 20 minutes later someone brought 2 towels no washcloths and not a mat for the floor. This is by far the worst experience in a motel that I have ever had. I will never stay in another La Quita and will advise others to avoid these motels as well. I am so disappointed. I have never experienced such a trashy motel. Austin, TX.

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Robert N- April 10, 2014 at 11:34 pm

I just called the La Quinta in Eagle Pass, Texas. I inquired about the apartment that showed available to book tonight at 10 PM. The customer service representative was very rude and unaccomodating. He refused to identify himself, only informing me that although it shows available online it is not available. He then promptly hung up on me. I attempted to call back, but he would not answer the phone. We booked this room a few months back online only to find on arrival that it was unavailable. We were stuck with a crappy room after a long drive. Apparently La Quinta corporate never reads the comments left by disgruntled guests. Perhaps the shareholders need to look for a new CEO, one who actually strives for customer satisfaction and not the almighty dollar.

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Laura M April 8, 2014 at 5:15 pm

I am writing to inform you of our recent stay at your hotel located in Franklin, Tennessee. We were travelling with my parents, who are both in their 80′s and our dog. We entered the lobby of the hotel and noticed the filth on the floor. They had not been washed. The carpet in the hallway of the lobby was absolutely dirty, it was either not vacuumed properly or vacuumed with a cleaner made in 1920. My parents were given their room key and when they went to open the door, they happened to walk in on a family already booked into that room. They moved my parents up to the 4th floor. When they arrived in their “new room” they found blood, stool and cigarettes in the toilet bowl. Again, dirty floors and hair on the sheets. They then moved my parents for the third time to the second floor. This room had a dirty bathroom and a clogged sink. The maintenance man came to unclog it with a plunger and left the sink completely black. We happened to be in the room right next door to theirs and when they came to unplug their sink, ours backed up as well. We found urine stains on our toilet, no toilet paper and garbage from previous guests.

I WILL NEVER EVER RECOMMEND YOUR HOTEL TO ANYONE. On the other hand, I will, at every opportunity, tell everyone NEVER STAY AT A LAQUINTA. There is no reason for filth EVER. Possibly, hiring staff that takes pride in themselves and their work might help.

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Ed B April 5, 2014 at 3:53 pm

Your place blows, I Friday and Saturday without housekeeping. I called Saturday morning to get housekeeping. And they never showed when the front desk said housekeeping had left for the day on Saturday she brought towels this place is pathetic. Your Lindhurst location in Indianapolis sucks. F your company

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Greg Broussard April 4, 2014 at 2:25 am

My wife works for LaQuinta in Crowley La. I must say that NO ONE should work for this poor excuse of a man that owns this hotel!!! He is a total a$$ . He verbally abuses his employees on a daily basis. Today was my wife’s last day working in that hell hole. I would not recommend this hotel to anyone to work at or stay at EVER!!!

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