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Kroger Corporate Office

Kroger Corporate Office Address

The Kroger Company
1014 Vine St
Cincinnati, OH 45202

Contact Kroger

Phone Number: (513) 762-4000
Fax Number: (513) 762-1575
Website: http://www.kroger.com
Email: Email Kroger

Executives

CEO: David B. Dillon
CFO: J. Michael Schlotman
COO: W. Rodney McMullen

Kroger History

Kroger was founded in Cincinnati, Ohio in 1883 by Bernard Kroger who invested his life savings to open a grocery store in the Mount Airy neighborhood of Cincinnati.

In the 1930s, Kroger was the first grocery to monitor product quality and first to have a store surrounded on all sides by a parking lot.

In 1955, Kroger acquired Henke & Pillot.

In the 1970s, Kroger was the first chain to introduce electronic checkout scanners.

In 1983, Kroger acquired the Dillon Companies, a Kansas grocery chain.  David Dillion is the current CEO of Kroger.

Many other acquisitions followed in recent years including Pay Less Food Markets, Hilander Foods and  Scott’s Food & Pharmacy.

In 1997, the company merged with Fred Meyer.

Today, the company operates over 3500 stores.  The Kroger corporate office is still located in Cincinnati, Ohio.

{ 179 comments… read them below or add one }

kroger shopper August 20, 2014 at 10:04 am

I am an shopper of the Kroger store J-100 in Indianapolis, IN. I have shopped there for eight years and within the last 4 months of myself shopping there I have seen so many mice running around of the sales floor. I have told managers and store associates about the problem and the only thing I have heard is ,”we will handle it.” I have seen them (the mice) in the bread. YES IN THE BREAD! in the bags of bread eating it on the shelves. Also, I have seen them running around in the promotional aisle and over in produce. Someone needs to fix this or you will lose a lot of customers in that store. that’s disgusting!

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yeahwhatevernow August 21, 2014 at 2:28 pm

there is rats in the one I “used” to work at in Dallas. Management does not seem to even care. Just as long as they get the big money doing absolutely nothing while people who “need” jobs suffer for where will the next pay check come.

- your mice problem will become a rat nest….

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Doug Hammon August 19, 2014 at 11:04 pm

Thanks for standing up to the radical group Moms Demand Action.
They do nothing but go around picking fights to take real Americans rights away.
Thank you once again Krogers for standing up for what is right from a loyal customer.

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betty griffin August 18, 2014 at 4:09 pm

Goodafternoon krogers dont really knows how or who reads these comments but just a short detail message too a experience that i had with them recently i was taken off the scherdule for no reason at all and mailed a seperation notice when i received it i adress the supervisors over hiring and over the schedule for baggers and cutosity clerks may be spelling it wrong but anyway i was very Hurt from how i was treated as a employee it really put me and my financial status in a bad situation but god always work things out in timely matter i dont thank that its fair too do that too anyone and try and not make it better instead i was without for almost a month.

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anonymous August 21, 2014 at 2:33 pm

u need file a complaint with ethics point . fiLE unemployment.

= anonymous (the only way your voice will be heard) and ur not standing up to these people alone. I did so can you.

be brave and safe.

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D.L. Brookshire August 18, 2014 at 12:54 pm

I have been shopping at Kroger for many years. I have recently heard that this anti gun group called MOMS is demanding that Kroger ban guns in it’s stores. This is ridiculous, and Kroger should stand up and tell them that these stores erlong to Kroger and they are not going to be told what there rules will be by a group of gun grabbers. The second amendment should not be infringed upon by anyone. I always carry regardless of where I go, and have been for years, without any problems. There have been a few stores that have asked customers not to bring guns into their establishments recently, Sonic, and Target, just to name a few, and I will not be doing business with any company that doesn’t allow open carry. If Kroger joins this list then my shopping at Kroger is done. All of these gun grabbers are so blind and not very smart. If they were they would see that America needs guns no more than ever.

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Forrest August 18, 2014 at 6:50 pm

What is ridiculous is a person who feels the need to take a gun into a grocery store.

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Ms. Nicole Coates August 15, 2014 at 11:13 pm

While using the 5/3 inside Kroger’s my brand new 2014 truck was hit by a roll of carts. The employee never reported the incident, but luckily I left my kids in the car. The Kroger employee never knew that he was being watched by my seventeen year old because my windows are tinted very dark. Not sure where Kroger find their associates who handle their claims, but I’m ready to use my own insurance, which will be a way better experience. If you drive a nice vehicle don’t shop at Finney Kroger’s…. you will be sorry with their shoe box parking lot.

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Sam August 15, 2014 at 4:36 am

Dear Headquarters,

Please bring back your armed officers. I have seen what it is doing to my community and it sickens me. Columbus Police are stretched so thin, that the security company you hired has been seen doing wonderful work in the Columbus area, not just within the walls of your Kroger stores. The homeless and druggies take refuge in stores, and often try to steal from your stores and harrass shoppers. Please protect you employees and customers by paying the little extra for armed offficers. It is a shame that you would ask someone to defend your THINGS and not respect their ability to protect their LIFE. They have family to get home to. Please use the example of Patrolman Justin Conley of the Mount Orab Police Dept who was shot by a man he arrested hour prior. He was ambushed by the man, and shot. All because the officer arrested him for driving drunk. Thank heavens he had a VEST on–it saved his life.

You are a well established and popular company with 5 stores within a 10 square miles. I think you can afford the extra cost of armed guards. Let’s show the community you honor LIFE more than extra MONEY. And honestly, I don’t see how the benefits of unarmed security is outweighing the loss of merchandise via shoplifting. People are willing to stab officers over $1 drinks. This is the sad truth. For the love of God, please let your security protect themselves and others. I hope you repeal your recent decision, before someone gets seriously hurt. One person hurt or killed is just one too many. I bet your family shops at Kroger too.

Thank you

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Sam August 15, 2014 at 4:42 am

I would also like to note that I recently dialed 911 in Columbus to report something, and upon dialing I heard ” All dispatchers are currently busy, please wait.”
Again, please arm you security!

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james phillips August 14, 2014 at 12:16 am

I think your commercial.saying fogs are not smart is wrong.i bet most dogs are smarter then hafe the people you have work for you.

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Jim B Mallory August 10, 2014 at 11:05 pm

TAugust 10, 2014

David B. Dillon
The Kroger Company
1014 Vine Street
Cincinnati, OH 45202

Dear Mr. Dillon:

First let me apologize for having to write you this letter. As you will be able to determine after reading this letter, I can gain no consideration of customer service at the store in question and my only option was to contact you.

This letter is about a set of unfortunate events that happened at Kroger Store “034 Kroger #509” located at 4901 Maple Ave., Dallas, TX 75235. I have enclosed a copy of the receipt and since this involves gift cards, the slip that Kroger provides for each gift card purchased.

Let me qualify myself as a Kroger customer. I have patronized Kroger as a child with my parents in Atlanta, then as an adult in both college and since college in Georgia, Texas and at Ralph’s in California. I have lived in Texas (this time) since 1989 and have been a loyal Kroger customer. I am a Kroger Rewards member and have been since the introduction of the card. My number is 407605 604662.

I am a meticulous record keeper and upon doing research for this letter I have learned that I have spend the following just using American Express since January 2009. The total below shows $30,571.80. I may not be Kroger’s best customer, but I am not an insignificant one, either. You can verify this by comparing my fuel points on my Kroger Rewards card. I can provide you with any level of detail you would need to also verify this.

All that qualification being stated, here is why I am writing you.

I entered the referenced Kroger store around 5pm on Friday, August 8, 2014. As usual at that hour on that day, it was quite busy. I stop at that Kroger store about the same time each Monday and Friday to make my semi-weekly grocery purchases. I made my stop on this day especially because you were have a 4X fuel points promotion and when that promotion is underway I but between $500 and $1000 in gift cards to take advantage of that promotion.

That Friday, I used the “less than 15 item” check our area for the five cards and two additional grocery items. The five cards were $100 Lowes, four $50 TJMaxx, $200 Nordstrom and $500 Amazon. The gift card total was $1000 and the entire amount including the two small additional items was $1001.15. After swiping my card charging the amount and getting the receipt I noted that it did not reflect the fuel points, in fact there was no reference whatsoever to Reward points. That is when the check out person said that the Rewards card had not been scanned. He did not ask for it nor did I voluntarily give it to him. I then gave him the card and he said he couldn’t do anything that I would have to go to customer service. I looked over at customer service and saw a very long line and groaned but, nonetheless got in the line.

The checkout time on the receipt shows 5:24pm on Friday, August 8. This is an incredibly busy time at this Kroger location and especially at customer service with people getting payroll checks cashed, buying money orders, etc. I got in the line and I was sixth in line. At the customer service desk there was one person. Yes, one person working the customer service area.

There was an elderly woman in front of me who showed some challenges in standing and who was getting increasingly upset that the line was not moving. She asked the lone man at customer service “can you please call someone to come help you.” The response from the lone man (whose name tag said Jonathon” was a loud, rather hateful “I am only one person. You’ll have to wait.” Where this did not answer the elderly woman’s question, it also showed a complete lack of respect for the elderly and a hateful, unnecessary attitude for someone in a customer service role. Though that exchange between them was none of my business, feeling compassion for the elderly lady, and, frankly, wondering why he hadn’t called for assistance, I countered back, “That is no way to talk to a customer.” There were some other people in line chiming in including the elderly lady. While this was going on, as another employee passed I asked him to get the manager on duty to come to the area. The employee, Everett, was very gracious and in a few minutes a man whose name I cannot remember (it could be Peter or Phillip or something like that) who is a man of shorter stature, came to the front. I then asked him if he were the manager in charge and he said yes. I asked him why there was only one person in customer service at this busy hour and could he get some help there. By this time, the elderly lady had also gone off on her own to seek additional assistance and there was a woman who joined Jonathan. I made some comment to her and the shorter store manager that something needs to be done about the attitude and demeanor of Jonathon. The woman, whose name was I believe “Anna,” in a harsh tone to me said, I will deal with that in private. I agree with that message but take issue with the manner of her delivery to me. At this point the short store manager slipped away to parts unknown. He left what was obviously a volatile situation that had not been resolved. Shame on him.

Anna and Jonathan continued to do the payroll checks, money orders, and whatever else they do up there and about 20 minutes later the elderly lady was summoned to be helped by Jonathan. As she got up there she was continuing to question him about why he didn’t get some help sooner. The elderly lady was interrupted by Anna who, in a very snarky tone, told her to not continue to talk with him about that and that if she were that upset, she (Anna) would help her. Again, the tone was patronizing and condescending and one of clear admonition. Again, I had to pipe in “Don’t chastise this lady; she is simply continuing to express her frustration.” At this point a third person arrives at customer service. Rather than to assist with the people in the line, which remained at a queue of 5-7 people, he began doing other things. Then my turn came and I was summoned by Jonathon. I stated that I would wait for Anna, so other people behind me went ahead. Again, the third person, a tall lean African American man, continued futzing around doing who knows what.

Then came time for me to be summoned by Anna. By this time I was completely fed up with the entire situation, the snarky, condescending, unprofessional and rude behavior of the “customer service” staff and the skulking off of the store manager in the presence of a volatile situation. When Anna asked how to help, I explained that the checkout clerk did not ask for nor did I volunteer my Kroger Rewards card and therefore my $1000 purchase of gift cards did not result in my getting ANY fuel points. I further stated, that due to all the negativity that had happened in the 20 minutes I’d been waiting I wanted a refund on everything—gift cards and all. She curtly said, we don’t give credit on gift cards. I asked for someone in higher authority to tell me that. She then turned to the third person who had arrived and who had “futzed” around telling him, “will you tell him we don’t refund credit cards” and that is exactly what the third person said. I asked him if he were the store manager and he stated he was X manager (I don’t recall what X was) but I knew it was not THE store manager. So I asked again, are you the store manager and he gave me the same answer. So a bit more animated, I asked, “how about answering the question asked, are you the store manager, the one who has ultimate authority of this entire store at this exact moment in time. With this, he got on the phone and summoned the person who arrived shortly who was the same shorter man I described earlier. The third man said, indicated to me, “he wants a refund on these gift cards and we told him we don’t give refunds on gift cards” but the third man did not give the store manager the context. So I had to. At that point the store manager said “we can’t give refunds on gift cards but we can call and get the points added. I said OK. Then the third person curtly stated, I need your Kroger Rewards card. At this point I opened my wallet, got out the card and because the man who asked for it was not close enough to hand it to, I dropped it on the counter as near to him as I could. At this point he said, “He threw that card at me and I’m not putting up with more of his ‘shit’” and walked away telling the store manager, I’m not dealing with that XXXXXX, I did not hear the name he called me. At this point, the short store manager told me, “we’re through with you, we’re not helping you anymore, and you need to leave.” This prompted, “You’ve not helped me at all” and “I know my way out.” I was still holding the gift cards and I left.

Upon getting in to my car I realized that I did not have the receipts or the other two items that I purchased and paid for. I called the Kroger Customer Connect number and told all the above to the young man I spoke with. He said he called the store and that the store said that I could get the receipts if I came back to the store and saw the security officer but that I was not to entered the store that I was banned from the store for “rude behavior and ‘throwing things.” With this, I asked a friend of mine to go get the receipts and when he tried, he was told that the receipts were with the “lead” security person and that she had gone home for the weekend and I would have to come back on Monday. With this, I called the Kroger Customer Connect again, spoke with a different person, told the same story with the addition of the security thing I just referenced and the second customer connect person said that the store has my receipts and items and that “if you behave” you can come in to the customer service area and get the items and receipt. I am 60 years old and it’s been many, many years since I have heard the phrase “if you behave.” That was unnecessary. I think that those in a service position (Kroger employees) need to recognize who the customer is and treat the customer accordingly. Likewise, the customer needs to act with respect. More on that later.

I went to the Kroger, reluctantly, as I had no idea what kind of ambush I would be encountering, went to the customer service area (this was at 7:45pm), Jonathon handed me the bag that had the items and the receipt, I thanked him and left.

The next morning I called Kroger Customer connect to try to get the fuel points and was told that since it was such a large amount they could not do it, that I would have to go to the store where I got them. I explained that I was “banned” from that store. They then said that perhaps another store could do it. I went to the store in Dallas on Cedar Springs (about 2 miles from the one on Maple), spoke with Tonya and she was exceedingly helpful, friendly, gracious and the epitome of customer service. The differences between customer service on Maple and that on Cedar Springs could not be more dramatic.

When I tried applying the $500 Amazon gift card to my Amazon account, I had nothing but trouble. I had to call Amazon and they had difficulty finding a record of validation of the card, but fortunately I have all the paperwork that I got at 7:45 on August 8. I suspect that in retaliation someone did something that put those gift cards in limbo. I haven’t tried the others yet as I wanted to write you first.

By the way, after providing Amazon with all the proof I had, they credited my account $500, but it wasn’t because of the card’s validation from the Kroger on Maple.

I do want to say that I regret my actions in the store. I got involved in the exchange between the elderly lady and the rude customer service person and that was none of my business. However, I saw my mother in the elderly lady and felt that the lady needed some support, and besides, Jonathon did need some help. All that being said, my actions were not appropriate. My raised voice only happened when the people I spoke with did not answer the question asked—the third person who would not answer the question of “are you the store manager.” It is maddening when a simple question is not answered. I would personally admit my regret at my actions to all those involved, but I have been banned. Please let this letter serve as that admission to those people. Lastly, I DID NOT throw anything nor did I use any profanity, unlike the third person who came to the customer service area. I tossed the Kroger Rewards card on the counter. When I did, it landed gently and did not hit anyone or anything. That third man simply did not like that I continued to challenge him and, yes, berate him for not answering the question I asked. That is why he stormed off using the profanity.

The following in no way is intended to justify anything I said or did, but where I own what I did, Kroger and its employees own their actions, too.

• Why didn’t the check out person ask for the Kroger Reward card? All the others do. Had this happened, none of this mess would have followed.
• Why, on a busy Friday afternoon at appx. 5:30 did they only have one person in the customer service area and especially with a consistent queue of about 5 people AND knowing that there are money orders, payroll checks, etc., as well as other things that are very time consuming. This is very poor planning.
• Why did Jonathon feel that it was appropriate to yell at the elderly lady “I am only one person” which did not answer the question of “can you get someone to help you?” Has he been brow-beaten by management to not ask for help? Also, he needs to be trained to answer the question asked.
• Why did the store manager upon my first summoning of him, retreat from the area know that the situation was still volatile?
• Why did the third person in the customer service area continue to “futz” around the area when there were customers in line who had been in line 10-20 minutes?
• Why did the third person not answer the very simple questions of “are you the store manager?”
• Why did the third person find it necessary to use profanity stating that he was not dealing with “his shit” and walk away?
• Why did the short store manager eject me from the store and keep my receipts?
• Why did I get multiple stories about how I could retrieve the receipts?
• What happened to the gift cards, at least the Amazon one?
• What is wrong with the leadership at this store?

Again, I am not trying to justify anything that I did or said. I got involved in something that was none of my business and it escalated from there. But Kroger is culpable in this scenario as well. You are in the service business and this was not good customer service for any of the people involved, including those who had to listen to all of it.

Lastly, I feel that a “ban” from that Kroger store is quite a harsh punishment when Kroger was just as liable for the unfortunate situation as I was and especially an egregious punishment to me when I was demeaned by the third person in the customer service area by his use of profanity describing the situation with me.

Where I may never visit that store again, I would like to ask that the “ban” be rescinded. I did nothing to warrant that. That is all that I am seeking here, unless I find that I have similar problems with the other cards that I purchased. There is something just not right about that store in and of itself but especially compared to the one a scant few miles away. Seems like it would be store management (or lack thereof).

Thank you for taking this letter seriously, because I do. In my 60 years of life I have never been banned from anything and I find it offensive. Again, I am not justifying my actions or my words as I was wrong and I believe I have learned from this. Next time, rather than to speak up while in line, I’ll simply call the store and ask to speak to the “person on site with the ultimate authority for the store at that time.”

Should anyone wish to talk with me about this, I can be reached at 469-441-xxxx.

Sincerely,

Jim B. Mallory

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Elona August 10, 2014 at 4:36 pm

i was at the store 25780 middle belt rd in farmington hills mi. i used the coinstar machine. i when to cash my ticket and the cashier Duane tells me there is no money to give me, come back another day> i asked to talk to the manager and waited 45minutes for him to come. the manager Michael was so rude and told me that there was nothing he could do. Duane had just cashed a check in front of me after telling me that he had no money in the cash register. I’ve leaved in farmington hills all my life and never have been treated like that. i think the manager there is races, real races. finally i got my money after 1 hr and had to point out to the manager that duane just cashed a check. i think that kroger is a poor run kroger and ill never shop there again.plus someone should look at the cameras and see the way i was treated.

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Laird August 9, 2014 at 4:19 pm

ANYONE WANT TO BE REALLY HEARD BY Kroger follow this link: https://www.kroger.com/customercomments

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Bridgette August 8, 2014 at 4:18 pm

Please email me I have a complaint about a store I work at. At this point I don’t know who to go to.

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Sue August 7, 2014 at 6:23 am

To whom it may concern,

I live in Princeton, WV, and regularly shop at the local Kroger on Stafford Drive in Princeton WV. I also am employed full time and often do my shopping rather late. Some nights I work until past 11pm and just need to swing by kroger for a couple items before I go home for the night. The local kroger used to stay open 24/7 but have somewhat recently began closing at midnight. While i understand slower business sometimes makes this necessary I do NOT understand why this gives the kroger employees the right to be rude to customers! My husband often is the one to stop by to pick up items we may need for dinner, or for breakfast the next morning or for his lunch for work the next day. The past several times he has ran a few minutes late so he grabs what he needs as quickly as possible and may sometimes be 3 to 4 minutes after 12 and has been treated terribly by the nighshift employees! He was ran out of the store twice and tonight was told (by the cashier with her cell phone glued to her ear!)when he got to the register that they could not ring up his purchase! When he ask to speak to a manager he was told managers no longer work night shifts. Im a manager myself for the business I work for and happen to know that if there is a paying customer in the store past closing, that customer is too be served! I’ll be taking my business to Wal Mart from now on, apparently the appreciate customers and don’t refuse their business!

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Amy M Sims August 7, 2014 at 12:24 am

We spent our vacation in Michigan (Davison) and I must say I was very impressed with the whole Kroger store. Normally we would shop at VG’S, which is more like where we shop at home. But the service at VG’s was less then inviting this time. The customer service at Krogers was excellent!~ from the way the meat counter person actually came around the counter and handed me the package , to the deli girl who let me try 2 different brands of turkey so I could see which one was more like Boar’s head (which I love) & even the bagger who let us know there was a car show uptown that weekend. Yes, I was impressed! Way to show up VG’s, Krogers. Keep up the great work!

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Wilson August 6, 2014 at 1:21 am

Kroger in Waycross Ga has been horrible the last 2 weeks. Both times I went shopping the shelves were bare. The things I needed I couldn’t get because they were out of. No stockers during the day that I could find to see if maybe they had it in the back. I’ll have to find a different store if things don’t soon change. Must need to hire some stockers or some that can get the job done!! That’s a good way to lose customers!!!

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Evelyn August 6, 2014 at 12:17 am

URGENT MATTERS in which upper tiers management associated with Krogers’ Pharmacies should be made aware of. Matters concerning such a grave distrust to the company and public whom trust them in respect of their well being. Matters which I can only call SECRET CRIMINAL ACTS at work in which I have and am experiencing with the above mentioned Kroger Pharmacy. Such cunning acts I feel could only be spawned and executed by nothing less than a characterized psychopathic personality disorder marked by hostile, cruel, unaccepted behavioral standards in their thinking process, having lack of remorse or empathy for the people they cause so much suffering to.

And now having thought and thought I ask myself WHY such things are yet occurring? WHAT could motivate hearts and consciousness to relentlessly participate in the suffering of innocent people as they hide behind the Kroger’s name?. One prominent and lasting reasoning comes to mind is the under-the-table racketeering-exchange of MONEY.

Now having survived in the past, these undoubtedly SWITCH OF GOOD MEDS WITH apparently look-a-like meds in which altered compounds have proven to clearly be formulated different than good meds, even though meds are identified as being from the same manufacturers, these SWITCHED MEDS have dangerously elevated blood pressure, some causing unhealthy swelling, some even causing life-threatening rapid heart rate, even noticeable harmful changes in kidney function and or elevate sugar levels, none of which I would suffer having received previous good formulated meds from same manufacturers.

Having suffered through these apparently SWITCH OF GOOD MEDS WITH BAD MEDS, I began to watch closely as to see just how this CRIMINAL SWITCH OF such MEDS were taking place, and how these criminal-pharmacy-acts were being kept from innocent pharmacy employees.

Here at said Krogers Pharmacy, there were periods when EVERY TIME I came in with a regular prescription or refill request, I was told they had to order my meds which would be in the next day .. I began to recognize this delay time as SWITCH TIME., time to switch out the good meds for the bad meds initiating the under-the-table racketeering-exchange of MONEY. What else could it be when each time the meds I’d receive were doing me more harm than good?

Then in time at this said Krogers, I began to notice that instead of the one day delay, EACH TIME I’d come in, one particular pharmacy employee had began to speciously leave her station always for some type of a break, often times when she’d return, I could see the imprint of a medicine bottle in her pocket … the SWITCH WAS ON …

Over the years I’ve seen and heard many things sealing my concerns of CRIMINAL SWITCH OF MEDS. for this reason now being ever watchful, awake and aware … I was very attentive when bringing in my prescription on July 16, 2014 (ever hopeful that such a diabolical SWITCH OF MEDS scam had run it course).

It was around the one o’clock hour … there were no other customers seating or standing … and the whole time I was there it had been no more that two outside window walk-ups and no other pharmacy customers came to the inside while I was waiting …

Normally in such an apparent slow atmosphere it would only take 15 to 20 minutes to fill my prescription … nevertheless I was told it would take an hour .. so I took a seat and began to watch diligently and wait …

About 30 minutes into wondering why it was taking so long (about 1:40). I saw a very unusual young lady walk-in and go behind the counter wearing a loosely fitting smock top, not very neat in appearance. She had that familiar bottle-bulge in her pocket. I had never seen her here before, and I’m always in this Krogers, always watching to see if different pharmacists might be working.

NOW seconds after the strange lady came in, my prescription was ready, THE SWITCH HAD TAKEN PLACE …. Needless to say, I have only taken one of this supposingly Lopressor (metoprolol tartrate) pill, because the first one within the hour elevated my blood pressure to 220/125 , even though a first prescription of this same med worked very well ….

Now willing to pay cash for a 10.00 replacement with a different manufacturer .. on a following day a different pharmacy was at this Krogers … without mentioning to her that the meds I had were of a TEVA brand, I first asked her if Kroger carried the TEVA brand, and she immediately told me NO … I then asked what brand did they carry. She went to the back and returned holding a TEVA bottle and said this is all they had.

Also I was originally told on July 16th that the Norvasc was to early to be covered by the insurance, and asked how much would the generic cost and was told 45 dollars, then when coming back on the 31st the pharmacy assistant said it was still to early and that I could come in the NEXT DAY,. even though my insurance will pay 7 days a head of a previous covered prescription date…

I just want and deserve good medicines

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Evelyn August 7, 2014 at 8:46 pm

To Kroger’s Pharmacy Upper Tier Management
In Reference to RX 6148384
Store 03400395
360 FM 1960
Houston Texas 77090

URGENT MATTERS in which upper tiers management associated with Krogers’ Pharmacies should be made aware of. Matters concerning such a grave distrust to the company and public whom trust them in respect of their well being. Matters which I can only call SECRET CRIMINAL ACTS at work in which I have and am experiencing with the above mentioned Kroger Pharmacy. Such cunning acts I feel could only be spawned and executed by nothing less than a characterized psychopathic personality disorder marked by hostile, cruel, unaccepted behavioral standards in their thinking process, having lack of remorse or empathy for the people they cause so much suffering to.

And now having thought and thought I ask myself WHY such things are yet occurring? WHAT could motivate hearts and consciousness to relentlessly participate in the suffering of innocent people as they hide behind the Kroger’s name?. One prominent and lasting reasoning comes to mind is the under-the-table racketeering-exchange of MONEY.

Now having survived in the past, these undoubtedly SWITCH OF GOOD MEDS WITH apparently look-a-like meds in which altered compounds have proven to clearly be formulated different than good meds, even though meds are identified as being from the same manufacturers, these SWITCHED MEDS have dangerously elevated blood pressure, some causing unhealthy swelling, some even causing life-threatening rapid heart rate, even noticeable harmful changes in kidney function and or elevate sugar levels, none of which I would suffer having received previous good formulated meds from same manufacturers.

Having suffered through these apparently SWITCH OF GOOD MEDS WITH BAD MEDS, I began to watch closely as to see just how this CRIMINAL SWITCH OF such MEDS were taking place, and how these criminal-pharmacy-acts were being kept from innocent pharmacy employees.

Here at said Krogers Pharmacy, there were periods when EVERY TIME I came in with a regular prescription or refill request, I was told they had to order my meds which would be in the next day .. I began to recognize this delay time as SWITCH TIME., time to switch out the good meds for the bad meds initiating the under-the-table racketeering-exchange of MONEY. What else could it be when each time the meds I’d receive were doing me more harm than good?

Then in time at this said Krogers, I began to notice that instead of the one day delay, EACH TIME I’d come in, one particular pharmacy employee had began to speciously leave her station always for some type of a break, often times when she’d return, I could see the imprint of a medicine bottle in her pocket … the SWITCH WAS ON …

Over the years I’ve seen and heard many things sealing my concerns of CRIMINAL SWITCH OF MEDS. for this reason now being ever watchful, awake and aware … I was very attentive when bringing in my prescription on July 16, 2014 (ever hopeful that such a diabolical SWITCH OF MEDS scam had run it course).

It was around the one o’clock hour … there were no other customers seating or standing … and the whole time I was there it had been no more that two outside window walk-ups and no other pharmacy customers came to the inside while I was waiting …

Normally in such an apparent slow atmosphere it would only take 15 to 20 minutes to fill my prescription … nevertheless I was told it would take an hour .. so I took a seat and began to watch diligently and wait …

About 30 minutes into wondering why it was taking so long (about 1:40). I saw a very unusual young lady walk-in and go behind the counter wearing a loosely fitting smock top, not very neat in appearance. She had that familiar bottle-bulge in her pocket. I had never seen her here before, and I’m always in this Krogers, always watching to see if different pharmacists might be working.

NOW seconds after the strange lady came in, my prescription was ready, THE SWITCH HAD TAKEN PLACE …. Needless to say, I have only taken one of this supposingly Lopressor (metoprolol tartrate) pill, because the first one within the hour elevated my blood pressure to 220/125 , even though a first prescription of this same med worked very well ….

Now willing to pay cash for a 10.00 replacement with a different manufacturer .. on a following day a different pharmacy was at this Krogers … without mentioning to her that the meds I had were of a TEVA brand, I first asked her if Kroger carried the TEVA brand, and she immediately told me NO … I then asked what brand did they carry. She went to the back and returned holding a TEVA bottle and said this is all they had.

Also I was originally told on July 16th that the Norvasc was to early to be covered by the insurance, and asked how much would the generic cost and was told 45 dollars, then when coming back on the 31st the pharmacy assistant said it was still to early and that I could come in the NEXT DAY,. even though my insurance will pay 7 days a head of a previous covered prescription date…

I just want and deserve good medicines

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Peter.p August 5, 2014 at 4:16 pm

Customer service is awful at Kroger HW 278 Covington GA. The manager also seem to support his employee incompetence instead of bringing justice to customers. I gave Kroger another try and it failed me again. It is about time to bring a young blood to the Covington GA store before it is too late.

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Bo Walsh July 30, 2014 at 2:38 pm

Im at the Hwy 278/61 Kroger and customer service is taunting me

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Cherol Lott July 22, 2014 at 9:04 pm

Unfortunately, I live in Georgia where the jerk of a governor has declared that firearms are legal everywhere (except in the State Capitol.) However, individual businesses can forbid guns in their establishments, like Target has. Therefore, I would like to strongly suggest that you encourage your managers to place a “NO FIREARMS ALLOWED” sign at the entrance of your stores.

Another suggestion would be to also place a sign saying “NO SMOKING ALLOWED” at the entrance. When I enter my Kroger in Rincon, I want to smell the bakery and the cleanliness of the store, not smoke from e-cigarettes or original cigarettes and cigars.

Thank you.

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Joe July 19, 2014 at 6:03 pm

I am a driver, I’m at Delaware, oh distribution center
I have been here for four hours now on saturday7/19/14
Was on time for delivery, just wish I didn’t have to cancel next load
Seems every time I come here it cost me my next load
Because your company can not follow there schedule
And hire lazy people. Frozen side, I look into break room it is complete full on workers that
Have been in and out of there more than there working
I’m just going to stop coming here . It just cost me $$ when I do and
A days worth of work , load does not pay that well

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Robeert July 11, 2014 at 10:39 am

There is a Kroger Signature Store on MacArthur Dr. in Alexandria, LA that made a decent shopping store worse by changing things negatively. This store had a decent little deli café eating area of 3 tables and chairs; there were regular customers that used this area and really enjoyed it. This area also had free standard coffee and a ice machine:They took all of this away when they had been promising to put in a new ice machine. Some of us enjoyed eating there semi regularly.They also took reasonably decent tables that were in front of their Starbucks Coffee area, which I never use and neither to the people that I used to see at the Deli area, and replaced them with “Chency, dark brown small plastic tables” – ugly. None of the people that uswed the Deli table area have I ever seen sitting down in front of the Starbucks area. And, I would suppose the whole point of getting away with the Deli table area was to force people to use the Starbuck Coffeee area in hopes of selling the more expensive coffee. I cannot see that has caused any increase and I am reasonably certain the people that enjoyed the Deli table area and the standard coffee there are not falling for the snooker game at shifting people to buying more Starbucks Coffee. No Sale here for sure. The store had been supposedly getting upgrades but none to the talked about upgrades ever came but the prices did increase. Dissatisfied with Kroger’s failure at this store.

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Rachel July 11, 2014 at 9:00 am

I have read a lot of comments on here of people complaining about Kroger stores, and I only want to say that I have experienced nothing but greatness from our local 6th Street Kroger Store in Findlay, OH. The workers are extremely nice, and helpful, and if I have had to return something or had an issue, I have never had a problem. As well, they got out of their way for you “the customer”! We being mostly my 3yr old (Aryiah-aka Bitty) absolutely love the store, they actually make Bitty feel like shes an employee (little helper) her favorite employee is Toby Weeks!! Thanks to the Kroger team in Findlay, OH (@ the 6th Street Store!)

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Jim July 8, 2014 at 8:10 am

This one tops them all. Try returning a $2.15 box of dishwasher soap without a receipt. The Antioch TN store on Nashboro Blvd treats you like a thief; because who actually saves their receipt? Then the manager told me they discriminate against people this way because their store has more theft than others. Not to mention the box said satisfaction guaranteed and I wasn’t satisfied because it left a film all over my nice dishes. I also returned the box full which would indicate to a rational person that I legitimately didn’t like the quality. Hope the right people sees this at the kroger office and correct the management issues at this store before other customers are discriminated against because of the theft of others.

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Karla Smith July 7, 2014 at 9:52 am

I am a long time Kroger shopper but this weekend I went into Kroger store#962 in Indianapolis and never felt so unappreciated and disrespected by a customer service store employee. I went in to use the money in minutes service. There was a sign saying the line starts here. I waited for about 15mins and all of a sudden when the Kroger customer service rep. Finished waiting on the customer in front of me, all of a sudden a lady came from the opposite entry side and the Kroger employee began servicing her. I politely told the Kroger worker that I had been standing in the correct entry line and was next. She still began waiting on the customer and told me that a sign was blocking her view and that she didn’t see me. At this point the customer and myself started arguing. This went on for a while and the customer started using profanity and was extremely rude to me. As she left the young lady began waiting on me and I politely told her that the situation was partly her fault but she refused to acknowledge this fact. She and I stood their arguing for 15mins. She was furious with me and started speaking in her native language to me. The whole ordeal was very overwhelming for me and to top it off the co-manager Latonya did not make matters any better. She asked the Kroger worker to step aside and someone else helped me. The Kroger worker started calling someone on her cell phone and the co-manager told her that she wasn’t allowed to use her phone while working. The bottom line is that although the store is 10 miles from my house I will never go back in the store.

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Susan Stricker June 24, 2014 at 2:36 pm

June 24th, 2014
Kroger Corporate Offices
Vine Street, OTR

To Whom It May Concern.
Let me start with saying I love Krogers, at the Hyde Park store the employees are friendly, helpful and I am ALWAYS able to find what I need or want. If not, a special order is accepted and appreciated and always delivered.

I moved to Over The Rhine in September 2013. I have no choice but to Shop at the Krogers on Vine St. in OTR. With Corporate located on the same street just a few blocks away I WAS AMAZED!!!!!
When I was notified that I would be here for more that several months – possible 1-2 years in January of 2014 I have requested that a private selection (Kroger brand???????) and other kroger brand items be ordered.
TOM
I spoke with Tom about my request and was asked “How many will you buy?” (was he serious?)
Over the next several months I continued to request the Private Selection Decaffeinated Hazelnut medium blend, among several other items.
I have written it down several tines, asked more time that I can count and was told by Rhonda “We’re not going to order it just for you.” ” No one else is going to buy it.” “We don’t special order.”
Even speaking with the store manager (as he CRINGED!) I was told “were not going to order it unless you purchase the entire order even the it is unlikely the order will be placed.’

i HAVE BEEN INSULTED DISRESPECTED AND DOWNRIGHT IGNORED.

With the ever increasing construction and improvements being made in the area of OTR, it is shocking to see such a DISGRACEFUL DIRTY and RACISTS facility. The quality and quantity of products are shameful and very often EXPIRED!

So to sum it up, I have been trying to order specific items with out results for over 10 months. Its not a wonder why locals call it “The Ghetto Kroger’s”.

Sadly and Sincerely,
Susan Stricker
strickersXXXX@gmail.com
XXXX Race Street #XX
Cincinnati, Ohio 45202

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mary ewers July 10, 2014 at 3:18 pm

I have tried endlessly to get in touch with the “workman’s comp.” dept, without any luck. After receiving legal documentation that I am due $/week, they don’t abide by the Court’s order on any kind of timely basis. All I ask is to get what “little” was allowed by law, on a consistent basis, not when a minimum wage person decides to pay what is owed. Their negligence screwed me and my husband for the rest of our lives!!
Would love to hear back from MR. DILLION! Having come from Hutchinson, KS. where I live.

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Julia Mrsny June 7, 2014 at 11:47 am

For the last 5 months I haven’t seen my store cupons I have talked to someone at bakers and they have talked to you guys and I haven’t moved so where are my coupons at this just makes me want to stop shopping there

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Julia Mrsny June 7, 2014 at 11:43 am

I know that customers complain and that we really don’t know them just like I don’t know them I was just wondering how Kroger really just let someone go that hasdone nothing but come in do their job stay late when they need them to or come on on their off days to help them out,but another employee can have her phone or get into a altercation with a store full of customers and with a customer and still managed to keep her job this other employee went to the breakroom instead of going home like she was told to but she didn’t calm down and come back and finishes her shift but yet I get fired because of my so call body language and was accused of having a attitude while this other employee gets to keep her job fir her behaviors not to mention its ok for your front ends not to smile and have attitudes torwards people I know at least two that need their attitudes checked and when the front end is called to a check stand to handle something that requires their key it shouldn’t take 5 minutes to come handle it especially if they aren’t dealing with a customer,but just to let you know I he e spoken to a lawyer about this and they feel that this Is discrimination and unfair

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charles l. mccollum June 6, 2014 at 3:59 pm

Every since the fuel points program came out I’ve been using the survey site to get my 50 extra fuel points. Now, however, I cannot access the site (Internet Explorer cannot display this site). I’m on dial-up and have not had this problem until now. I’ve been trying all week to access this site to no avail. My provider accesses it easily at their facility. I’m missing getting all extra fuel points! Any suggestions? Thanks. (A loyal customer for 40 years.

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Jeff Swingle June 4, 2014 at 2:38 pm

Salem,Va store. What a shit hole this place is. My son was hired to work in the deli. He was going thru his training when somehow the person at the training center told him not to report for training on that saturday,well he received a phone call from the HR some girl named Karen told him not to bother coming back to work at the store and he asked why and she told him that he didn’t report for training. There is a line of communication here and she didn’t even bother to call and verify this. She,Karen,also loves to talk bad about employees and other companies. She needs a attitude adjustment as far as I am concerned. Also my son is better off working somewhere else and not in a shit hole like the store in Salem,va on main st.

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Leah May 29, 2014 at 12:23 pm

Overall pleased with Kroger – Houston. But, things are changing. I purchased some beef shank this week. It was sold in a vacuum package. This is extremely nasty looking and probably had been frozen and then thawed. The package was filled with blood. You couldn’t even see the meat for the blood that the paper had absorbed. I refuse to buy meat that has been vacuum packed like this. I will find a market that does not do this.

Also, I wish super markets would quick trying to trick people with their advertising. Just make it simple!!! Don’t advertise that a product is 10 for $10. Just say it is $1.00. Also quick trying to lure people to buy items that they don’t need. “Buy a product and you will get two other items free.” “Buy 5 of these products and save $1.” It’s usually a group of items that you wouldn’t buy. Keep it simple and stop trying to fool us!

Also, the quantities in packaging should be addressed. This was on TV last week. Industry should get together and package items in weights where a consumer can compare price and ounces with another product. I am also tired of the weights of products being reduced and the price staying the same. How stupid to you think we are?

Also I was not aware that Kroger was contemplating reducing the senior discount. This is the only reason that I don’t do all my shopping at HEB!!!

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Mike Ream May 27, 2014 at 1:20 pm

I was told that you could get up to 30 gallons of gas with your discount but it will only let you get 20 and then takes your discount away and I ask the customer service and they don’t know now I’m asking you. I would like a reply to my question. Thanks, Mike

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nie May 22, 2014 at 3:44 pm

the krogers in springfield ohio on bectle ave are not doubling any coupons ever, i have shopped there for years and have started couponning to find this kroger has chose to do this when the meijer store next door dose double, this has forced me to start looking for a new place to shop, like meijer, one more thing this store dose is give reward points for shopping but you are forced to by only gas with it. every time i have tryed to use those poits for gas there has been some isue on how to use the pump and use the points, i think they are constantly changing the prosses so the poits will not be used, and when i have gotten to use them i could not see any savings from the price to fill my tank, i think krogers should have one day a week to double coupons and that the reward points should be used for more in store savings if i chose to do so,

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Sandy May 21, 2014 at 11:57 am

Just wondering if Kroger allows their employees to lie to customers ? I would really like to know ,, I will let all my friends know how big or a liars they are , I am thinking about talking to a lawyer about this , I guess since I ‘m a woman and I guess the person who lie to me thought I was stupid ,, So Kroger Co. is it okay for your employees to lie ??

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KIMYATTA GIBSON May 19, 2014 at 10:19 am

I live in Brunswick Ga. and recently all of our Harveys Grocery stores were sold to Winn Dixie leaving us with 6 Winn Dixie stores in town. Personally I don’t like Winn Dixie and a lot of citizens in our town are very outraged and we all are praying for Kroger to return to our town.

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sharron hebert May 19, 2014 at 7:43 am

I truly wish Kroger’s would set up a space in the vegetable dept . and place locally grown , or U S A grown tomatoes and such . I hate to have to buy vegetables from other countries . I not only don’t trust the fruit and veggies they also don’t taste as good and they don’t last ,I prefer to go to a fruit stand for those purchases .Your tomatoes either grow mold or blow up with in a few days .

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Khalid Rayan May 16, 2014 at 3:54 pm

I’ve recently tried to locate a contact e-mail to your financial or new product division.
I’m a small business owner from Lexington Ky. My reason for wanting this contact info is to learn more about krogers and it’s relation or possible relationship with the small businesses around them. I understand that typically krogers receives there proposals via brochure yet that would not be adequate for I’m not selling a product, I’m in the service and courier industry and my proposal would only extend to my local area..

Best regards
Khalid Rayan
The Milk Man llc

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Christina Groneck May 15, 2014 at 12:43 am

This is my new Facebook post: Cold Spring KY
Count your pills, read the print, and don’t sign or pay until you have at the Kroger Pharmacy.
ON 4/27 I called in 4 refills. One refill was for Matt and three were for me. One of the scripts monthly has 60 pills. I had two refills remaining. When I picked the meds up I signed the screen while the tech got the bags, she scan them and took my credit card, and she stapled the receipt to the bags and handed them to me. I trusted that it was correct. NOPE!
My refill of 60 was only 6. It said on the bottle that I got 6 pills and had a 1.80 refill remaining. 6/60=.10, not .20 which =48pills
First, someone should have alerted me to the fact that my prescription for 60 was only a partial refill of 6. There is no option when you call in to partially fill. Next I paid full co-pay!
I called in another refill just as before, went to pick it up and ask for the head pharmacist. I explained the situation and she stated that she was sorry and she would give me this refill for free. I explained that this was a bigger problem than just paying my co-pay. 6/60=.10 not .20. I cannot believe that the pharmacist told me that it was not a big deal that I would get a whole script next month because my doctor already had another new script waiting and they would just fill that instead of the remaining refill of .8 =48 pills. I ask where are the missing 6 pills that your records and mine state I never got. Furthermore, you are acting like you could care less and it is no big deal. I have totally lost trust. I will have to read the print and count every pill.
Unbelievable that she said it wasn’t a controlled substance, my insurance was only billed for the 6 pills last time . . . she did not understand why I wouldn’t take my free 60 pills and leave.
I ask for the pharmacist name that filled the script and the tech that cash me out; she stated that she could not give me that information because the script was prepared off site.
HOW CAN I TRUST YOUR PHARMACY THEN….. I will have to count every pill before you check me out… BITCH stated that is my prerogative and right. I smiled and stated it is, just like it is my right to have your manager’s name and number. She stated he was on vacation until Monday. I ask for his manager’s name and she refused, told me corp office 800kroger would give him the message. I turned and told everyone in line what happen, then told her to transfer all scripts to Walgreens. I stated very clearly to her that she was not to touch the script that was messed up, and that I wanted the new script from my doctor filled instead. I wanted to seek advise from others before touching that script. They called in all the new scripts except the one that is messed up. They told walgreens that the script had 108 pill refill. Walgreens would not fill it because it is a 60 refill. I had to jump through hoops to get walgreens to get me my much needed meds. And from this day forth, I will take the bottle out of the bag, make sure the bottle and script doc’s match THEN sign and pay.
DO NO TRUST KROGER PHARMACY!
We were loyal Kroger customers. I am going to seek advise. I have kept every bottle, bag and paper for insurance purposes.

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Shawn English May 13, 2014 at 11:12 pm

My wife and I had a VERY unpleasant experience this evening at what was our favorite Kroger store, located at 2525 Hilliard Rome Rd. We go to this location most every time we need groceries, gas, etc. We use 1 Kroger card for both of our purchases, as we are a family. We spend our fuel points after we get enough to help save a buck or two, in these times of very high prices for gasoline. We have visited the gas station at this Kroger and have filled our tanks together upon many occasion, have seen other customers doing the same. This evening however an associate of your company (I believe he said his name was James Williams) was sitting outside of the cashier box, smoking a cigarette, looked over and saw us parked at the pump, said we were not allowed to put our purchase together. Then walked over towards the pump, to harass us again, and as I had filled my tank, had the attendant inside the box, shut down the pump. This however became instantly a secondary issue. In an apparent racially charged attack, Mr Williams, began to talk to us as if we were criminals and breaking the law, even saying that “you should go to jail, when my manager comes to tell you the same thing”, His exact words were “Just because I have this shirt on, don’t mean I ain’t a man, I don’t give a damn who is out here” speaking to my wife as if he wanted to threaten her whether I was there or not. He then stated he did not care about this job, it was just a second job. This was very evident, by his tone and the unacceptable choice of words, and manner in which he talked to us. At this point, I was furious, and went inside to find the store manager. Inside this location, I spoke with a new manager to this store (Bob Markwood). He was very arrogant, and acted as if he didn’t really care, that I was upset. He said he was going to talk to the associate, and I invited him to accompany me outside to the gas area. He declined, and said he would talk to him without me. I went back out to the pump area, where my wife was extremely upset and in tears, she wanted to talk to Bob also. We then went back into the store, and she asked to speak to Bob Markwood, he came to the customer service area, and acted the same way towards my wife. Said he would speak to the associate. Both my wife and I have worked, and managed in the customer service profession, and if ANY associate talked to ANY customer in the manner we were spoken to. They would be terminated immediately! Everyone we encounter at this location have been so nice to us, we visit your store twice a week ONLY to see cashier associate “Linda”. She is the sweetest lady. We realize we are only 2 people of many who shop your brands, and we really don’t matter, (Mr. Markwood made that very apparent) But, feeling threatened to shop in your store is truly not what we are accustomed to. I am hoping something will be done.

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Jennifer May 13, 2014 at 5:24 pm

Went to Kroger today to exchange a Kroger brand baby formula for my son. I tried it a few months ago and my son handled it badly. He turned 6 months and eats baby food now so I decided to give it another chance. The first time I returned it I was a little nervous returning it because I had no receipt and figured worst case scenario it was their brand so maybe giftcard to get my baby’s regular formula. I was suprised because I got cash back with no receipt!! I was very confident about trying it again. Unfortunately he had the same reaction and I had to go back again to exchange the formula. Sad because the price is so good and even after contacting the competition and using coupons they sent Kroger still has a better price for the ‘same’ thing. The customer service lady told me at the desk she wouldn’t take it back without a receipt. I told her what happened the time before and she said sorry…she wouldn’t do it. I was livid. I didn’t make a scene but inside I hit the roof. I spent 18$ on Kroger brand formula because I was looking to save money. Now im deeper in the hole. I asked to speak to a manager and the management said they were sorry. They don’t know who allowed it but its not allowed and they couldn’t help me. Thats crap. So…lets get this straight. You bend the rules depending on your mood? Then you forgot to twll the customer your bending the rules for them so when they take a leap in your brand name direction and it goes south you put it on them to have compassion on you for not making sure that your rules are held to by you employees. I have now spent almost $40 in formula in less than a week because your company failed to let me know they shift on rules. I spend $300 a month at Kroger. That is a budgeted amount. If Kroger does not fix this…you are less than a block away from Wal-Mart. I do not mind paying better prices in a packed store if it means I can take 300$ from you for you taking my $18.

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Victoria May 13, 2014 at 3:54 pm

Every time I go to Kroger’s On Memorial Blvd. Murfreesboro,Tn. I end up getting the same cashier! I try to avoid her like the plague!! I use the reusable bags and every time, she sets them to the side and lays my stuff all over the place, then she takes her time cause she doesn’t want to “bag” my items. So usually, I end up bagging it myself. Today on the other hand, I chose a register w/a light on and no cashier was around. A girl tells me that a cashier was going to be there in a minute and I din’t hear what she said, so I said “excuse me?” And in a discerning tone of voice she repeated herself! WOW!!! Then who finally comes to the register? You guessed it, Carmella!!! OMG! I just wanted to run out the front door! And sure enough, she started started talking to a previous customer that she forgot to charge for a newspaper because the older lady didn’t have one. Anyway, Carmella takes my money gives me a receipt and instead of bagging my stuff, she takes off to get the ladies newspaper!! I had to bag my own stuff AGAIN!!! When I get to my car w/groceries, I call for manager in the building. I get put on hold 3 times then when it starts ringing again for 4th time, customer service didn’t even answer, but put me on hold again! This took 9 min. and 54 secs. During this 10 min. ordeal, being put on hold, I arrive home! Never spoke to anyone except the girl @ customer service!! I hang up finally and try to call back and a recording came on saying they temporarily couldn’t take calls!!! Where was this manager? Why does this woman still work there? She infuriates me! And I’m a preferred customer? Wonder how non-preferred are treated? Thankfully, we have a new Wal-Mart opening up! I’ll do my one stop shopping there! Good-bye Kroger’s!!!

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Eric Olson May 13, 2014 at 2:40 pm

I received an email with a Kroger $25 Gift Card offer. I filled out the information and now I am getting spammed. NO Thanks. Here is the link: surveysonXXXXXX.net/pub.php?sk=WXeg3&sud=152&rid=156049055&rid2=509&chad=24899_509&sud2=&sud3=&sud4=&sud5=

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james m woods jr May 12, 2014 at 11:53 pm

we recently purchased youre brand of egg or just noodles to make chicken an noodle I am sorry to say I Will not be buying Kroger brand noodles ever again for this purpous the noodles have no binder what to speek of they cooked into a gummy mush that if not for the chicken I baught there and the salt I added for more flavor would not even be worth putting in youre mouth you need to get a product that is etable but then I guess you get what you are willing to pay for or in this time and place what you have money for I spent 7 dollars on the chicken alone so I guess atleast my dogs will get something to eat but I haven’t put what every you call them now infront of them to see if they would even eat them

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Shaun Lopez May 12, 2014 at 3:29 pm

What system/software do you use to implement a UPC scan is associated with the store in which it was purchased? For instance, if I were to scan a cereal/product with a box tops for education coupon, would that be loaded into the store location? I would like this information to be in tandem with a school for which the box top would be digitally uploaded rather than physically cut out and mailed. I would like to expedite the process.

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Jose May 11, 2014 at 2:05 am

Greetings,
I have a question regarding a new strategy at the Food 4 Less stores. I heard there was an order to stop pushing the Kroger products in favor of name brand products. While that strategy may increase sales in some regions, that is not the case in others. The Los Angeles area sells more Kroger merchandise and removing them from the “Dump bins” will only end up hurting sales and thus profits…

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Antikee May 10, 2014 at 6:53 pm

Dear Kroger,

I was in Ohio a few days ago and had the opportunity to visit your super store in the Dayton area. I am really, really impressed. I love the aisle with specialty foods, olives, breads, your fish carousal was Awesome. Their was an aisle of foods for take out, like lunches etc. A wonderful coffee bar. And the remaining portion of store was very neat, organized and had anything you might wish. We shop regularly at the Kroger on North St here in Nacogdoches. Mr. Strickland has done a wonderful job with that store. He’s always seems to be there and a terrific manager. I was writing to see if possible can Nacogdoches have one of these super stores??? It would a very positive thing for the area and many many folks don’t like shopping a Walmart. Walmart just plan sucks rotten eggs, no personal feel when you go there. They ( Walmart ) just want you $$$ and run. Kroger is very friendly and always seems to be aware of their customers. Hats off and a huge salute to Mr. Strickalnd at our friendly Kroger store. And maybe please a Supper Kroger for Nac.
Thanks so much. Antikee Bush

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Colin Partridge May 7, 2014 at 3:38 pm

This email is directed to the Head of Security or Loss Prevention Group.
My wife was involved in a verbal abuse confrontation at the Kroger Store at Eldridge & Briarforest 04/28/2014 by one of two men. This was concerning a dog locked in a vehicle in the parking lot with the windows up. This had been reported by another woman shopper to the manager. One of the men who owned the dog confronted my wife using verbal abuse . Immediately several Kroger employees surrounded her while the store manager’s was summoned. In the mean time the two men involved stood one at each exit in such a way that my wife was terrified to go to her vehicle.
Since the manager couldn’t be found she called 911. to be escorted to her vehicle. It took some 15+ minutes for the police to arrive, still no manager showed up. The police escorted my wife to her car. I called the manager later, he had no idea this had happened
These men may have been armed. If it wasn’t for Parvez (Kroger employee) it could have esculated. I have requested an email apology from the manager John Oettle. I have also spoken with a John Garcia – Loss Prevention District Mgr. regarding this matter. What is troubling is that none of these people seemed really concerned about what took place. Please call 832+814-XXXX to discuss further.

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Eva May 7, 2014 at 9:17 am

I shop at the kroger in Troy MI not sure what the store # is…. I stopped there on april 30th to purchase some groceries and including that was a Chobani Yougurt… when I went to eat one of them yesterday as soon I opened the top I noticed that there was a weird smell from the container… When I looked at the expiration date on the top of it, it said that it had expired on 03/16/2014!!!! How can you allow that on your shelves for 14 Days, not a couple of days but 14 days… I had purchased 10 of them and 8 of them were expired. I can not beleive this. I will not trust this place again. I wanted to take a survey but I had thrown my receipt away. Shame on Kroger!

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Ken Medlin May 6, 2014 at 2:08 pm

I’m trying to reach the head of the Human Resources Department concerning a matter at our store here in Indianapolis, Indiana. I believe her name is Ann and I don’t recall her last name and I need to contact someone immediately concerning this matter like ASAP. Thank You!

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Henry Ford, Sr. May 5, 2014 at 12:58 pm

I need to speak with someone regarding a customer service problem that local management has failed to contact me about. Do you have a complaint department. If you do, I have not be able to locate it. Maybe you like it that way. No contact number, no complaints. Come on folks, call me, 404-281-XXXX.

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Frank L. Watson May 4, 2014 at 5:52 pm

Also… what most news outlets reporting this story MISSED was that Kroger is CUTTING the Senior Discount from 10% (where it was before) to a mere 5% (the new rate)!

ALSO… Kroger is RAISING THE AGE from 58 (where it had been before) to 60 (the new age requirement)!

Moving the discount day was just a blind, so we wouldn’t see the discount had dropped and the age had been raised!

Which is what has triggered a nation-wide SENIOR BOYCOTT of all Kroger stores.

Because we seniers ARE NOT THAT STUPID, Kroger!!!

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