Kohl’s Corporate Office

Kohl's Corporate Office Address

Kohl's Corporation
N56 W17000 Ridgewood Dr
Menomonee Falls, WI 53051

Contact Kohl's

Phone Number: (262) 703-7000
Fax Number: (262) 703-6143
Website: http://www.kohls.com
Email: Email Kohl's


CEO: Kevin Mansell
CFO: Wesley S Mcdonald
COO: John Worthington

Kohl's History

Kohl’s was originally founded as a supermarket in 1946 by Maxwell Kohl.  In 1962, he opened his first Kohl’s department store in Brookfield, Wisconsin.

In 1972, BATUS Inc. purchased a controlling share of Kohl’s.

In 1979, the Kohl family stopped managing the company.

In 1983, the grocery stores were sold to A&P.  All the stores were subsequently closed in 2003.

In 1986, a group of investors, which included upper management, purchased the chain.

In 1992, the company went public.  In 1997, the company entered the Mid-Atlantic markets and expansion continued throughout the 2000′s.

The company currently operates over 1,000 stores in 49 states (non in Hawaii).  The Kohl’s corporate office is located in Menomonee Falls, WI.

{ 48 comments… read them below or add one }

Linda manasa April 16, 2014 at 5:45 pm

Khol’s .com Order # 1049061724 Where is my 170.00 Kohl’s cash and where is the table that goes with the order? I tried Customer Service,that was a total waste of my time. Thanks.


Laura April 12, 2014 at 4:59 pm

Very frustrated with Kohl’s customer service. On April 10th I went into Oak Creek, WI store to purchase a flat iron. It was out of stock. So I tried to purchase from Kiosk, it wasn’t working so associate made call to order over phone. It took over 30 minutes to place order. Guy I dealt with was rude and wouldn’t give me confirmation number for order, he said “I will email” and hung up. So long story short..no confirmation but payment is pending. Contact customer service they can’t find order. They want me to wait a few days for pending payment to go away and then reorder item online, send them order number and they will adjust price for the discounts I had used. What a hassle. I just want them to send me my $10 Kohl’s cash back. But I was told they can’t do that. What?? Not happy. I have been shopping at Kohl’s for years, I buy all my clothes there for myself and family. And they won’t give a lousy $10 bucks. I should get more for the aggravation, treatment and hassle.


emi April 4, 2014 at 10:03 pm

Poor customer service at 13725 Foulger Square, Woodbridge, VA 22192, United States. Fitting room attendant told me to “make sure” I return all the items that I’m not buying on the rack which I always do every time I try some clothes on. But she didn’t say that to other customers who entered the fitting room. Customer service rep was very rude. She didn’t say hi. Returned a pair of shoes that’ were purchased online. Had my receipt with me but no box. She asked for the box and she was shaking her head because she had to type in the style number of the shoes. (More work for her). She gave me my refund and still didn’t say anything. You are going to lose business because of these employees.


Donna Condoli April 4, 2014 at 10:51 am

To: CEO John Mansell;
Unfortunately on April 1 I made my Kohls payment over the phone with an ACH debit using check #9379 from TD Bank. Confirmation #14040116627929.Next morning I checked my account with TD to a shock that Kohls had processed my payment of $68.00 and took the whole balance due of $2443.25 out of my checking account which needless to say has caused financial chaos for me. I reached out to Kohls customer service and was told by Jan that there was NOTHING that could be done I asked to speak to a supervisor and was told I would get the same answer from that individual but I proceeded to hold over 5 minutes for a supervisor’s help while my husband tried to get help from TD bank. No one ever came to the phone from Kohls. I believe as a previous bank employee things can be undone and corrected either through Kohls or TD. Is this not correct Mr. Mansell? I am retired and on a limited income and this fiasco has caused me a lot of pain. I did file a ACH dispute with TD bank but am totally frustrated with the lack of service from your customer service department as I only shop at Kohls. Can you please help me. Payments from my account are bouncing all over the place. Waiting anxiously for your reply. Respectfully submitted, Donna Condoli XXX Radix Road,
Williamstown, NJ 08094 609-970-XXXX


Donna Condoli April 8, 2014 at 8:58 am

Thank You! You returned my money and TD returned the fees they charged me.
My faith has been restored and my account is returning to normal. Thank You again Mr Mansell. Donna Condoli


Linda manasa April 16, 2014 at 5:47 pm

I recommend reporting Khol’s to the AG’s office. You can also sue them in small claims court. Good luck!


sandra pianelli March 22, 2014 at 4:04 pm

I place an order and on March 1, order # 920262853. I receive a confirmation a few days later that my order is ready to be shipped. I had just received an order the week before successfully so I assumed I would have the same nice experience with this one. Now mind you I was singed into my online account when I placed this order and where I had a clearly defined street address. So what does Kohl’s do? They send it to me with no address, other than 12, and my town and zip code. I went to the post office and they had already returned it. I tried to apprehend the package from various stops along the way back but had no success. So, after numerous hours and yes I mean HOURS on the phone with customer service I am advised it will be returned. I am not completely confident in the imparting this scenario to me so I ask that it go to an escalation team and I speak with a gentleman who tells me not to worry it will go right back out to me within the week and will be correct. He sends me an email confirming this. THEN I receive an email from another person confirming the WRONG address again so I call again and am assured that the shipping center has the correct address and it will be reshipped accordingly. I let a few days pass, I have the USPS tracking number in addition to the FexEx tracking number as they use Smart Post. I can see from the USPS tracking number that the package has been delivered and is with Kohl’s. So, I call for an update and they are looking at the FedEx site telling me the package was delivered. I was astounded but the lack of adeptness these customer people had. It was talking to idiots. I had to break down the story every time I called. Finally I send an email earlier this week for an update and I am told that it could take up to 4 weeks for the return to be processed and reshipped. I forgot to mention that a call prior to this told me the merchandise will be credited back to me instead of being reshipped! I explained I want what I purchased just reship it, Now at this point I am so worn out from all this I don’t think I would ever purchase anything from Kohl’s again. I wanted this merchandise prior to the 25th of March. Now I just don’t care. I would like to see if somebody inc corporate could look into this and micro-manage this issue so it can be rectified Oh by the way, I loved the opening of all these replies to me saying Hi and wow you saved $123 and isn’t that great as we all love that Merona brand!!!!). Please advise asap, thank you.



Tina Neilson March 21, 2014 at 5:33 pm

Order Number: 925646194

I don’t know if this will be taken seriously here but this is just my first stop in my email complaint campaign. I am a long time and very loyal customer to Kohl’s. I have always ordered online with Kohl’s for many years with never an issues. Now in the last 12 months I have nothing but issues.

The first time I had an issue I never received my order. I never got a notice from Kohl’s that I would not be receiving my order, not an email or anything. It took me several attempts with their “customer” service to figure all this out and get a credit.

The second time I received some of my order and again nothing. I had to call and email again to find out oh well sorry we will give you a credit. Six months or so later I am still waiting for my credit. I have the email saved so I will send in yet another complaint and see if it gets taken care of.

Now I placed another order just about 3 weeks ago. It was supposed to arrive at my house by the 20th of March. So today I go to look to find out why it hasn’t arrived. I have a tracking number and everything. I go to track the number and the delivery company tells me well they printed a label but haven’t released the package yet. WHAT? I mean what do I have to do to get my shipments?? If I didn’t call no one would reach out to me and pretend like my order never happened? I am sick of not getting my credits, merchandise or customer service after I spend many thousands of dollars a year at Kohl’s.


Margaret Mattos March 17, 2014 at 12:02 pm

I am ex-employee who left the company in good standing. I am now disabled because of a stroke in 2008. I am on medicare and disability. Because Kohl is keeping a workmans
comp open I am unable to get some of my medical bill and supplies covered by medicare paid for thus blocking the need thing a need to live. I have tried several times to contact the right department at kohl’s to get them to close the workman’s comp case, with no response. I just want to talk to them to take care of this matter.


Correna Genders March 14, 2014 at 2:10 pm

To Whom it may Concern:

I would like to share my experience with you in the fact that I feel Kohl’s made a mistake at closing my account and telling me that it was me closing it, that they had a letter from me requesting it be closed…. NOT TRUE!!!! Received this letter in the mail after making a payment on my account which had brought me to a current balance of $0.00… I have never been late, I have an MVC card and spend lots of money at your stores. The letter I received in the mail stated: Dated 2/25/2014 ” Thank you for your recent inquiry concerning your account. As you have requested, we have closed your Kohl’s account.”

This brought to my attention as to what are they talking about.. So I called the number and spoke with a gentlemen in Customer Service and explained to him that I did not close my account and why am I receiving this letter…He proceeds to tell me that if I would have called earlier that we could have kept it open.. I did not close it! Did not even know it was closed until I received that letter.. he looked up notes and mentioned something about a debt collection, that they closed it. I told him that could not be, because I have a great standing with you guys and I have good credit. He put me on hold for about 5 min came back and told me “Sorry, there is nothing I can do, the account is closed and if I wanted to I could try for another card.” Why, would I want to do this? I did not close my account…. hung up….got to thinking about knowing there has been a lot of fraud, pulled my actual account information from file and called that customer service number which is different from the last number I called.. This was on 3/4/2014…Spoke with a Gentlemen by the name of Daniel. Proceeded once again, in telling him about my situation, could I speak with a supervisor.. he put me on hold 5-6 min, came back and told me about the same thing as the last gentlemen did at the other number.. He could not help and that he spoke with a supervisor they said the letter that I wrote was being sent and that If I want to re-apply for a credit card I could because I have good standings with them.. Not anymore.. I am very frustrated at this time. I began to let him know that I am not very happy in the way this is being handled.. Why am I getting the run around and why will someone not look into this a little further… I told him I will never shop at Kohl’s again or get a credit card their because this is uncalled for.. still waiting for a copy of my letter that I supposedly wrote to close my account to arrive… 3/12/14 received mail from Kohl’s thinking it was my letter and it was a 15% of coupon for my next shopping spree.
3/13/14 called Customer Service once again to find out where my letter is that I supposedly wrote to close my account. did not get name of CSR because I was on hold once again. I accidentally disconnected the phone call. Called immediately back and spoke with a CSR named Jamie. Explained to her that I just accidentally disconnected with another CSR and had to explain again my situation. Again, I was put on hold and when Jamie came back, proceeded to tell me that the abbreviations in the computer are confusing and that the Credit Bureau were the ones that had closed my account. I lost it emotionally.. I tried to keep calm in this matter.. she gave me the numbers to all three credit bureau places.. I hung up with her and called the first one which was Equifax. I was told that they are not allowed to close my accounts, unless I have a dispute with the lendor… Very, Very displeased at the way Kohl’s is giving me the run around!!!
3/14/14 Looked up the number to which I thought was Kohl’s headquarters trying to get to the bottom of this. This is AFFECTING my Credit with the Credit Bureau!!!!! I wound up getting the same Customer Service department that I have been trying to get answers from in the beginning… I spoke with a CSR named Patty. Again, had to tell the situation of what was going on. I was put on hold, as usual. She came back on the phone and told me that she has a supervisor reviewing my account, that they needed to speak with the employee that entered in the information and that I would receive a phone call back. I informed Patty, that I will give them until March 21,2014.If I do not get a phone call back and this situation resolved, I will be contacting someone that will get it resolved for me.. I also explained to her that this has taken up my time from work, my emotional status and the stress of having to get it taken care of is not okay!! If you as the CFO,CEO, or COO remotely have an understanding of business you would take care of these issues immediately.. I am not going to take the way I have been treated lightly!

Correna Genders


William Zimmerman March 4, 2014 at 12:28 pm

What hypocrisy, Kohls has a “green Kohls” section on their corporate website, yet are probably the biggest polluter in my area. Conspiring with the Detroit Free Press, Kohls has chosen to demonstrate their ecological stewardship by vandalizing my driveway with pink plastic bags stuffed with ads every Sunday. Arriving unsolicited, in the summer they are a simple annoyance, you simply walk to the end of the driveway and pick up the garbage left there. The fun really starts when the snow flies. Not remembering this unwanted gift cost a snowblower earlier this winter, as the chunk of frozen newspaper was analagous to hitting a brick with the impeller blades. Again this Sunday, not remembering its possible presence or having energy to comb through 6 inches of snow to look for it, I again found it with the snowthrower so that my yard and the street are festooned with confetti, too small to pick up. In a month or so, the snow will melt and my entire community will be treated to, literally ,hundreds of pink plastic bags laying where the county plows left them, some will be ruptured and empty, their contents blowing in the wind. Others will hold together well enough that we can pick them up from our yards, off the beach or fish them from the lake. So congratulations Kohls, your lust for cheap advertising has revealed you for your true self, a short sighted, profit seeking pillager of the environment. Its 7 degrees outside and I have to go clean your plastic out of my snowthrower, more weather coming tonight.


carla gorecki March 1, 2014 at 9:35 pm

I would just like to make sure that someone is aware of my situation, I contacted customer service and the number is140301-007682 …Here is the deal, I got married in 2010, I bought a ring at your store, within a year or so the 1/2 crt diamond fell out, lucky enough I was able to find in wash and was given a new ring from the kohl’s store in Wausau WI…now here is my other issue, within a year the diamond fell out again and now my beautiful ring is hideous looking and I do not even want to wear it. I am so disgusted and disappointed that I will be posting this and pics to my over 400 face book friends and also telling everyone that I know that I would never buy a piece of jewelry from your store ever again. My husband is beside himself because this is the ring that basically we had to take because of issues two previous rings that we bought one was even cutting my finger and the next time I was in there it was for sale again. I don’t know what you can do to compensate us for this very unfortunate incident, but I planned on passing this ring along to my daughter when I pass. My mother has had her ring for over 50 years and the stone never fell out, I have had it 2 times same ring from your store. I am posting pics to your site if I can or if you want them, please email me back because I do not see a place to attach them, anyway they will be seen by many if this issue isn’t resolved! How would you feel if your ring lost diamond 2 separate times???


Liz Tarter February 20, 2014 at 8:37 pm

I will NEVER spend a single penny at Khols again and will tell everyone I know not to as well. I am still waiting for a refund on my Christmas shopping that had “guaranteed” before Christmas delivery! After several rude associates and 55 minutes on hold for a manager (who I never did talk to I couldn’t get one to even pick up my call 2 previous times) I am once again waiting 7 days for my refund. Hummm…. I bet in 7 days ill be back on the phone trying to get my money back. THANKS KHOLS for ruining my families Christmas and talking in circles when I to try and get answers. After reading everyone else’s comments I know I am not alone, sad!


janet March 14, 2014 at 3:08 pm

Omg! I am currently going through the same exact issue! I’ve been waiting for a refund of $33.97 for a Christmas gift I ordered and never received! Many emails and phone calls later, ask no refund. Wüst site and customer service ever!


janet March 14, 2014 at 3:10 pm

*worst store … angry typing gets me every time


Justina February 12, 2014 at 12:57 am

WOW! Now I know after reading everyone else’s comments, I’m not alone! I’m getting the impression the CEO doesn’t care about his customer’s or these comments for that fact otherwise it would be showing at the customer service level.
I ordered a coat for my daughter online before Christmas with a gift card…no big deal. Well two days before Christmas Kohls cancels my order!! Who does that? If the item is not available, then why can I select it to put in my cart, Kohls? So they say give them 14-30 days for a refund…OK, sure. It is Feb 11 and I still have no refund. I emailed Kohl once again and now they want my gift card number I used and an address! Don’t they have this from the canceled order and why are they asking me this now?? BAD customer service. You wont last long at this rate. Just reminder referrals/word of mouth is the main source of business.


Diane W February 20, 2014 at 1:06 pm

Placed order on 12-31-13. Used Kohls cash, gift cards, and the balance on my Kohls card. One of the items was cancelled. Rather than just credit back the cancelled item back on my Kohls charge they decided to place the funds back on my gift cards and Kohls cash. I had already thrown away the gift cards and kohls cash since the order was placed on Dec 31st but they didn’t cancel the item until Jan 2nd. I called January 3rd and explained that I had already thrown away the cards and was told that they would have to put a request in to have them reissued. Called again on 1-15-14 and talked to Lewis. He told me that the previous person had not completed the request on the system and that he would get it sent and follow up in another week or so. I called again on 1-29-14 and talked to Yara. She told me that the gift cards have been processed already and that it would take 15-30 business days. Called back again on 2-20-14 since I still had not received anything. The service rep I talked to today kept trying to tell me the items I had returned at the store were my credit ! I finally asked to speak to a manager ! Talked to Aldo today. He said gift cards were sent but there was no way get them reissued other than open the reference number AGAIN ! He tried to do a manual credit on my account, which the system wouldn’t let him do. He also told me in the conversation that they can not call the dept that handles these issues it all needs to go through a computer. I just spent $ 300 last night at Kohls and I am seriously thinking of returning it all. I have spent WAY TOO MUCH time trying to get this resolved !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Dan January 22, 2014 at 7:47 pm

I ordered two items on Dec 3 – they were shipped late and arrived separately. The first item was completely the wrong item. I called Kohl’s customer service and was told to return it to the store and I would get a refund for $11.00 for my trouble and to cover the cost of item I should have received. Now, on January 17th I still have not received this refund. On top of that, the second item that arrived was damaged, so I returned it an placed an order for a replacement. The replacement arrived and was the wrong item. I called and placed an order for the correct item, and again the same wrong item arrived. I called again and was met with profuse apologies and asked to place another order – the customer service person even said she’d leave a note on the order to ensure that the correct item was sent. Guess what – wrong item again!! I called customer service and asked to speak to a supervisor, but the guys at the low end of the totem pole know how to play you like a fiddle – they keep you talking in hopes that you’ll give up. I finally spoke to a clueless supervisor who explained that she made comments to the file about my situation and that I should be refunded shortly. I’m not holding my breath, but I will say that I don’t plan on doing business with Kohl’s ever again, and I don’t honestly expect to ever see that refund.

Kohl’s – you’ve lost a loyal customer, and as far as I am concerned I will strongly suggest to my friends that they not shop with you, either.


Karen Borm January 20, 2014 at 5:08 pm

I cannot believe the heartache Kohls corporate and Kohls.com have caused me. I have been wanting a Moissanite ring forever and Kohls.com had them on sale at Christmas time. As I went to order one I became aware that my bank had $1000/day limit on my debit card. The Kohls.cpm representative advised me to go get prepaid Visa cars; 4 $500 ones as the ring was almost $2000.00 on sale from $5000.00. When I purchased Walmart prepaid Visa cards and called back, the representative told me they couldn’t take those, they needed Kohl’s gift cards. I then drove 100 miles to a Kohls to purchase the gift cards and bought the ring. The ring wasn’t shipped as promised and I was told they were having problems with the new shipping software, when, indeed, it had been shipped and delivered, without even a signature so my friends 16 year old son had thrown the box in the back of his truck! When I got the ring it looked like a $15 cubic zirconia. Upon trying to return it, I was told I purchased it with Kohls gift cards so I can only have store credit! That’s after they subtract the Kohls cas you had to spend within a week ( and the ring didn’t come for 2). The Kohls cash was $365.00. I did get $271.00 on my Walmart Visa so I am out almost $1200. I went all the way to corporate and they said its their policy…. Nothing they can do…. They understand my frustration…..and they want us to like them on Facebook? I don’t think so. Buyer beware !


Karen Borm January 20, 2014 at 9:30 pm

PS…. It’s still me… It gets better! I just went to spend my store credit online and it wouldn’t go through. It took all the money off my card…. $1145.25, but my order wouldn’t process. I frantically called kohls.com and was told I had to spend MORE than my store credit was for! More “Sorry”s and “I understand your frustration”s….I have to say a very nice man named Alex was my Kohl’s representative, and did all he could, with his malfunctioning computer system, and after about 15 minutes was able to take back all my money plus another $3 and change. I even earned more Kohl’s cash in the process. Do I dare spend it?


Jen January 20, 2014 at 4:19 pm

I placed an order November 27, 2013 and received my order except the one and only item I needed to make my 4 year old the happiest this Christmas. December 10th I called and explained that I had not received the item in the box that it said it came in and they offered to submit an order for another item to ship and hopefully be here by Christmas Eve. I opted to get a refund instead of $19.99. I called again around December 20th to find out where this refund was and they said it could take up to 30 business days. While this was frustrating, I said okay and hung up. Today, I received an email stating my refund of $9.51 has been processed and could take up to 30 days!! WHAT??? So I call Customer Service back to be told the info I provided (the refund was supposed to be $19.99, not $9.51) would be put into my file! I asked if this was going to start the whole 30 days over again and she said no, it shouldn’t, but it may. I don’t understand why it was so easy for Kohl’s to take over $100 out of my account, but so hard to put $19.99 back in!!! I was so happy to have been able to do all of my Christmas shopping online at Kohl’s with great prices on all the products I wanted! After this, I will NEVER shop at Kohl’s again!!! This is ridiculous!! Every time I call, I’m transferred to someone I can hardly understand and don’t even get things resolved!!!! I asked for Corporate’s phone number so I could contact them if I had to call again and she supposedly did not know the number, I had to look it up online! Really? Not happy at all!!!!


Debra Chaffin January 15, 2014 at 6:53 pm

Kohl ‘ s return policy is CRAPPY! I went shopping on Black Friday 2013 and spent OVER $300 in CASH. I received $60 in Kohls cash and used it later on to buy other clothes. I went to return 2 sweaters from my Black Friday purchase which was OVER $300. When I went to customer service I tried to return the sweaters but was unable to. Their customer service told me I would only be refunded $2 even though the total of the 2 sweaters was $70. They told me since I got the $60 in kohls cash that would balance out my purchase. Even though there was a sign that said.HASSLE FREE it was anything but. I do not understand why kohls can accept my cash for a purchase but they can not refund my purchase with cash under their hassle free policy. As a family of 5 kohls has just lost all of our business and I will continue to tell all of my friends. And as the saying goes, “I tell 10 friends and they tell 10 more friends” will continue to spread that kohls will not give correct refunds for your purchase. This is ridiculous to say, but my current battle fighting breast cancer was a hundred times easier than trying to get a refund from kohls. And even though corporate office will probably never read this and solve my problem at least the public will and will hopefully learn from kohls mistakes. Best of luck to those who are also trying to get a refund from kohls because it will probably never happen unless you are willing to settle for $2 back from $70 worth of merchandise.


Veronica Gross January 8, 2014 at 8:15 pm

I ordered a Jacket on Dec 31st. My order went through. Was told it would arrive no later than Jan8th. Waited until Jan8th, no Jacket. Called customer service,was told the Jacked I ordered was discontuined. I never received a email about this. Very bad customer service. I may have to take my business elsewhere. Too much competition out there. Not good service. Very Unhappy with Kholes.


Jeannine pellerin January 4, 2014 at 5:24 pm

I have sent the below email to the CEO of Khols twice with no reply.

Dear Mr. Mansell,

I order a Lebron James Jersey, a bracelet, and a Bears jersey on the 14th of December. I received an email confirming my order. To my surprise on the 17th I receive an email stating my order was modified the James Jersey was taken off my order with no reason given as I am on hold 45 mins waiting for customer service they modify my order again and now the bracelet will not be shipped again no reason given. Finally a CSR answers Brenda very nice and tries to help as i am telling and yelling at her how does this happen. She tells me that your systems update every 24hours I said well not this time because if I would have received the email on Sunday or Monday I would have ordered it somewhere else but now it,will cost double in shipping to get the thing here she tells me there are more Jerseys in white and she could order that one for me I tell her all i want is a supervisor which she places me on hold to have one answer another forty mins and Bessy the supervisor answers and assures me there are more white Jersey’s she will have it shipped priority mail to get here in time by now its ten o’clock at night every thing is fine. I was pleased but much to my surprise I get an email my order was system canceled at 2:41am. Its 7:45 am I am on hold with Khols once again mind you on my way to work and I speak with another CSR and she tells me she doesn’t understand why it canceled my order there are 187 in that size in stock. I say what do I do now,she says we can please the order again and see what happens I say no I want a supervisor. I get Natalie which is totally useless I explain the situation and all she has to say I am looking at it and we have none in stock. I say i want a corporate phone number and she says she doesnt have one. I say an address will do. You may want to let them over there that coporate number can googled. As I sit on hold with Khols at 8:30pm I go to website and guess what you are still to purchase the Jersey. Honestly its no longer about Jersey it is the very bad business and the worst customer service, I have every had. As I want thank for the one thing I supposed get but I will no longer purchase online or in store and this upsets me because I liked Khols.

Thank you Jeannine Pellerin

PS Please have your employees start cleaning that Warwick,RI store.


Diane Tencza December 31, 2013 at 3:07 pm

To Whom it May Concern,
I purchased a Kitchenaid mixer as a Christmas gift for my husband. When this was purchased, it was offered with a Rebate for $30.00, $50.00 kohl’s Cash that would expire if not used within a limited time frame from the purchase and also a 20% discount that I had. I sent the rebate in with the original UPC from the box as required and used the kohl’s cash within the kohl’s “use it or lose it” limited time constraints. The mixer was wrapped and placed under our tree for my husband to open. When he unwrapped the present, his face lit up seeing the box and knowing it was the mixer he has wanted. Once the Christmas running around quieted down we opened the mixer box to find a gash in the top of the mixer. Disappointed with the damaged mixer, we attempted to exchange it at the store although the store did not stock the same mixer in the silver color we purchased. The helpful representative checked all the other local stores although there were none in stock. We returned home and called Kohl’s.com customer service as the store representative suggested. After spending over an hour on the phone with your customer service department, the best they could offer was a return of the damaged mixer for a refund. This would cause me to lose my kohl’s cash and the rebate. They did offer to sell me a new one with the %20 off although I would be paying $80.00 more due to the loss of the Kohl’s cash and the rebate. I was absolutely amazed that a simple exchange for the same item could not occur. Your service Representative, Miguel employee ID 4484, told me that this was company policy and there was nothing he could do. I asked him if he thought this was fair that it should cost me more money to exchange a damaged item for the same item in new condition as I purchased it. He stated that I have a point and I was right although there is nothing he could do for me. It is extremely disappointing that Kohl’s has policies in place that appear to be deliberately designed in favor for Kohl’s to make more money on there loyal customers. I wasn’t asking for anything other than a simple exchange. I will send you the damaged mixer that has never been removed from the box for the identical item that is not damaged. Please contact me at your earliest convenience to explain how this policy makes sense and treats the customers that pay your salaries fairly. I hope to hear back from you soon as I need to resolve the damaged mixer exchange.
Receipt #999-8872-8691-6680-9180-0789-5076
Order #825952827

Thank you for your assistance,


Kevin Langdon December 27, 2013 at 1:46 pm

I have been trying to get off the list you use to send e-mail advertising to for several months now. I’ve gone to your “unsubscribe” site twice and spoken with someone by phone (after long waits) twice but nothing has been done and I’m still receiving your e-mails. I demand that you remove me from all your lists immediately. If I continue to receive your e-mails I will be forced to seek legal recourse to stop this harassment.

Kevin Langdon, Berkeley, CA


Monica December 26, 2013 at 12:45 pm

I called on Monday 12/23 about this order because I received an email from ups stating that I would no longer receive my item as promised for 12/24. The associate that I spoke with assured me that the item would be received 12/24 and that ups did not know what they were talking about because it was air mailed. When I went to the post office at the end of the business day on 12/24 and they stated it still did not come I called you back again and was told that they assure me I would receive my package by the end of the day at my home address incident # 131224-024611. I did not receive my package and am very disappointed that I have spent to much money at your store in the last few months and was given the run around. This is very unprofessional. This is the second time this month, I ordered something from you and didn’t receive the product on time. This item was a Christmas gift for my mother and you can imagine how upsetting it was to not have it for her when she arrived at my house. Now I am sending this email because I have sat on the phone today for 48 minutes and still have not reached anyone in customer service. Very bad service! I would appreciate if I get a response in a timely fashion. Still received nothing! Unbelievable!


Elizabeth Hess December 18, 2013 at 9:35 pm

To Whom It May Concern~

I am a loyal customer of your establishment and I am saddened to bring such an occurrence to your attention. But I feel this must be acknowledged. I went to buy a couple of watches at the jewelry counter of Kohl’s and was subject to blatant disrespect and what I can only determine to be racial profiling and ensuing discrimination. I waited in line behind a jovial white woman who mused about her son and “future daughter in-law”. The two women attending her were more than pleasant and conversational. As I stepped up as next in line, the two workers jut walked away without so much as a greeting or a pardon. They just left me there to go round the counter to attend someone else. Rude- but fine, I waited. And waited. I watched as they helped multiple people who had stepped up to the counter after me. I was just left alone standing there like an idiot for twenty minutes. The two women just ignored me. Not even eye contact. Finally I turned to a passing cosmetics attendant and asked her for assistance because I had been waiting for quite sometime. She assured me she would be right over after she was finished with her current client. At least she saw me. I turned back to the jewelry counter, not 10 seconds later to see that a couple that had stepped up behind me was already being attended to with the watch they wanted already in hand. Unbelievable. Their actions were so deliberate and the only difference I could see was the color of skin. I was neither rude or loud nor demanding, I just walked away shaking and irate. I honestly never thought that such things truly happened. I always viewed them as misunderstandings or soapboxes with a “black agenda”. Now that it has happened to me and I see what blatant , intentional an action, I am befuddled. I called the Hamilton Mill (#518) customer service just to be humiliated all over again as I was brushed off multiple times. In fact they tried to make it as though my experience were ridiculous and I but over reacted. They would “talk to” the employees in record about better service of customers. A slap on the wrist. Unbelievable! I am left humiliated, deeply saddened and confused. To Whom It May Concern- this is not okay.

~ Elizabeth Hess

P.S. If you view the footage from 12/18/2013 approximately 2:00-2:23 PM, I am the African-American women in the black medical scrubs with purple sleeves standing by the Timex watch section. I believe the footage is convincing, overwhelming and irrefutable.


Alicia Belanger December 17, 2013 at 10:04 pm

Really unhappy with you right now . First order I placed Nov 30 sat for 11 days before I got notification that 3 items would not be available, 1 day later 2 more .I still have not received everything from that order. One gift was a jacket my nephew wanted . So like the knot head I am I made another order which 1 thing is shown as shipped and of course the replacement gift I got for my nephew has not even shipped. Customer service is really of no help when they have no way of really knowing what is going on. I do .. You have a huge issue with inventory control . Why is it that when you have X amount and reach X that something does not show as unavailable and I understand its the Holidays but 11 day to even notify the customer . This has really caused MANY people undue stress for the holiday what makes it worse is we are just being blown off . You have been my favorite store and I am loyal , do I not deserve better ?


Alyssa Schwent December 17, 2013 at 2:53 pm

I ordered clothing and shoes on December 2, 2013. I didn’t receive the order until outside the delivery window, so they graciously gave me $25 for the problem. I really appreciated this. I never had any problems with Kohl’s until this order. Well when the order finally came the shoes were not in the package. I have tried calling for 3 days now and “due to the large success due to the previous sales” it is pretty much impossible to get a person on the phone to ask about this. I sat on the phone 3 different times yesterday for 25 minutes each time and nothing. I can’t get a hold of anyone even to complain to and I emailed them and they said it could take 10-14 days for a response. FRUSTRATING!!!!!!


Robert Epstein December 3, 2013 at 11:07 am

Dear CEO and CAO:

From: Robert Epstein
Date: December 2, 2013 6:59:11 AM PST
To: Kohl’s Customer Support
Subject: Exasperated

Dear CEO and CAO:

I am extremely unhappy and completely exasperated; I lost a night of sleep over aggravation about this. Yesterday, I made a special trip from El Cerrito to Kohl’s in Northgate Mall (San Rafael, CA) to return two pairs of new and unworn pants with tags attached and with a receipt. The pants totaled $35. plus and I used $10. in Kohl’s cash so I ended up paying $23.53 on my credit card.

Maria and Stacy both stated that I could only get a refund in the amount of $12.53 and would receive $10. in Kohl’s cash, which was completely unacceptable to me.
I paid the aforementioned amount on my credit card and I expect a FULL refund. The trip I made to Kohl’s was a complete waste of time.

If this matter is not fully addressed to my satisfaction within 24 hours, I will file formal complaints for theft with state and federal regulatory agencies as well as the Better
Business Bureau. I will also let my family and friends know that Kohl’s actively engages in theft and then I will provide reviews about my experience with Kohl’s on every
website I can find online.

I hear Kohl’s radio advertising all the time, boasting about its “hassle-free refunds.” In light of my experience, this sounds like false advertising–nonsense–to me. Moreover, on the reverse side of my register receipt, in all caps, is the same phrase: HASSLE-FREE RETURNS. The receipt clearly, explicitly states: With a receipt, one will receive
a “full refund.” I may even contact a local television station who engages in consumer advocacy for assistance and some “free holiday publicity” for Kohl’s.

No other department store I have ever shopped at–Macy’s, Sears, Penney’s, Ross, Marshalls, Target–has shortchanged me the way Kohl’s is doing. It is tantamount to theft and, I believe, unlawful.

Thank you for your prompt, written reply.


Robert Epstein


Lisa Johnson November 30, 2013 at 4:12 pm

To Whom It May Concern,

This will be my first and last time ordering from Kohls.com. I purchased some items for my granddaughter $150 worth of things. I only received two pair of pants, which was told the rest of my items would ship at a later date. One month went by, still no items, so I contacted Kohls, I was told my order was on its way, so I gave it some time. I called back in one month, I figured that should be enough time to receive my order. I contacted them back, I was told that none of the items were available and they would credit my account. It has been one month now and still no monies credited to my credit card. This is very unprofessional business. All of this started in August, it is now November, almost December. I am a angry customer, never again!


Lisa Bord November 21, 2013 at 12:10 pm

I ordered from kohls.com (as i often do) on Oct 23rd. When I hadnt received my shipment by Nov. 4, I looked online at the tracking info and it said it had been delivered on Oct. 31. I immediately called Kohls and was told they would open an investigation and that I should call back in a week. When I called back on Nov. 12, I was told they couldn’t locate my package that FedEx supposedly delivered. (It was clearly delivered to the wrong address since the delivery person said it was given to a person at my front door and there was no one home at my house at the time.) The person I talked to said they would credit my Kohls account back for the amount I paid and would re-order my items. Only part of my order was still in stock, so I re-ordered those items and put those also on my Kohls charge. Today, Nov 21 I checked my account and my money hadn’t been credited back yet so I called customer service again. This time I was told that I need to send in a police report and then there will be about a 3 week investigation and if it is decided in my favor it will be another 14 days before the money is credited back to my account. This is a problem for me as my bill is due on Dec 2, and I do not feel I should have to pay this. They said there was nothing they can do for me. I also called the police and they said I’d have to come in to do a police report, which means taking time off of work and driving quite a distance. It’s extremely upsetting to me that I’ve spend hours on the phone with Kohls (being told different things every time) and now I have to run all over town to do a police report AND still wait 5 weeks for the return of my money. All for an $80 order of children’s clothes which FedEx CLEARLY delivered to the wrong address. I will not be shopping at Kohls again.


Ryan November 22, 2013 at 6:01 pm

I have been working with your team for over a month to get refunded for a product that I never received. The customer service team confirmed that it was received back by the third party that shipped it over a month ago but my account has not been credited back. On top of this I’ve received finance charges and late fees related to the purchase. I finally relented and paid off the full amount on the Kohl’s card. I’ve had over five conversations with customer service trying to resolve this issue and now numerous email correspondence. Can you please resolve this issue? Please email me for additional information about the order. Thank you.


Holly November 20, 2013 at 3:10 pm

To whom it may concern,

I have been trying to get my money credited back to my account for some shoes that were picked up by UPS and returned to Kohls.com for over a month now. I have called repeatedly and have gotten now where. Today I asked to talk to a supervisor and Fren got on the phone. He didn’t listen to what I had to say and kept telling me that my issue was already resolved. I am so irritated with this. I can’t tell you how many hours I spend on the phone with Kohls.com each time explaining my situation and then hearing “Well, my co-worker didn’t make a note of the call, they documented a refund request but didn’t create the refund or they created a request but didn’t submit it properly.” Quit blaming each other and get the job done! I love Kohls and this is the first issue that I have had but it is getting to the point where it will start affecting my decision to shop there if they can’t get their act together. I would like my money credit to my account ASAP. I really don’t think that is asking to much since I am out a pair of shoes and $20.03. I pay my bill on time and I would like Kohls to do the same!

Thank you.


amanda November 15, 2013 at 11:42 pm

I would like to address an issue with the Kohls store located at 980 Sunbury Rd, Delaware, OH 43015. My complaint is wheelchair accessibility. I frequent many stores in the Delaware area and I have found Kohls to be one of the worst when it comes to ease of shopping while using a wheelchair. Today while I was shopping in Kohls for a birthday gift for my grandmother, I ran into a roadblock. Literally. I was in the main isle looking at scarves and seen one on a rack off the main isle and my chair got stuck in a rack of clothes and the edge of a shelving unit and my mother had to back me out of the isle. Luckily,
my mother was with me, I found that to be a blow to my independence. I always enjoyed shopping at Kohls, but since I have become more dependent the wheelchair or a cane to get around, Kohls has become a difficult place for me to shop.
I would offer the suggestion that you try to widen the isles and rid them of merchandise that hangs to the floor that may tangle in a crutch, cane, scooter or wheelchair. Have an employee training course and allow employees to use a wheelchair and go through the isles and see just how difficult it is to maneuver through the store, it may provide them insight they would otherwise not have had. Some areas of the store are great, others are downright impossible. I would be happy to offer other suggestions as to how Kohls can become friendly to those with mobility challenges.Sincerely,
Amanda Bowker


Yanira Butler November 4, 2013 at 11:39 pm

To Whom it May Concern:
I’d like to inform about a disappointed conversation today with Mrs. Ramona Castillo, HR coordinator regarding a scheduling issue. After clocking in from my lunch break (1:45 pm), I noticed my name was not included in next week schedule, so I asked her if there was an error for not including me or if there was a misspelling on my name “Yarira S”. She then asked to verify if my name was in the next page, which we did, and it was not listed nor any working hours were assigned to me for next week (Nov. 10-16). I asked Ramona if there was any reason why I was not included in the schedule, she said “it was not on purpose you don’t have any hours for next week”. I asked her if it was necessary for me to speak with Edwin Lopez (SM) and/or Holy (Assistant Manager) to correct this error, which she just said “no” and ignored the importance of this situation without any further explanation or suggestion for a resolution on this mater.

After this encounter with an HR personnel I didn’t feel valued or appreciated after serving 6 years with Kohl’s, leaving me with the only option of filing an unemployment compensation claim to subsidize the hours not offered for a part time position.

Later on, I was able to speak with Holy about this concern, she said, “the computer system didn’t recognize my available hours during the week and that I had limited availability”. I was able to clarify my flexibility in the past 6 years (unloading truck, closing, pricing, inventory, Black Friday, volunteer program, training) and my current availability to work from Sunday (all day) thru Friday from 7:00am to 3:00pm (over 50 hrs) except for Saturdays. She then suggested to come in later to see if any adjustments could be done to add me in the schedule.

I feel committed with the mission and values of Kohl’s, but today I felt we need to engage in a positive way with our internal and external customers to ensure we are giving back to our communities with talent and time.

Yanira Butler (associates# 1796757)
Sales Floor Associates
Store #1162, Oviedo, Florida
November 4, 2013

Cc Edwin Lopez, Store Manager


Grant Dodd October 22, 2013 at 3:34 am

I am a Kohl’s charge customer. I love the Kohl’s brand. I have a marketing idea/ suggestion to share with you. With a hope and a prayer, I ask that you take time to consider it. Thank you for your time.

My marketing idea/ suggestion is to have Kohl’s open an hour early on Black Friday to Members Only! A customers ticket inside the store would be a Kohl’s charge card. For your most valued customers, you could open a half an hour before that even! This would be a great marketing tool in introducing new people to the benefits of being a card member with Kohl’s.

I know that in the last couple of years that stores have started opening on Thanksgiving night. I suspect that stores will open even earlier on Thanksgiving this year. Some people do not like this. Why not Win the PR game by openly advertising that you are going to be paying your employees $2 more an hour for any and all hours worked on the Thanksgiving holiday. It would not take much to win this PR game, no doubt!

I hope that if you were to use one or both of these ideas that you would give me some sort of credit. I love the Kohl’s brand and I am one of your valued customers. Have a blessed day.

Grant Dodd (909) 282-XXXX


Monica Annunziato October 11, 2013 at 5:45 pm

Received the wrong item for a web order and called the customer service. The girl was so unprofessional she was chewing and breathing so heavy and was not helping me at all, and when I wanted to transfer to someone else she never put me on hold she yelled across the room for someone in Spanish! Then the supervisor finally got on the phone and he was no help either, I was so disappointed. Then to find out the call center was in Mexico made me even more mad. I do so much business on the web I will not be buying from Kohl’s anymore, poor customer service and does not support the American workers!!


Karma Fernelius September 24, 2013 at 2:20 pm

I shopped in the Washington Utah store this morning and my boy applied for a kohls card and was denied We did not receive our 20% of. I will not be shopping at Kohls any more and you just lost a great customer Karma


Shannon Ritch September 20, 2013 at 8:23 am

I am a frequent shopper at Kohls. Most of my kids clothing comes from Kohls and most of my holiday shopping comes from Kohls. Last week, I made a payment online- it was half the amount owed. When I checked my bank acocunt, Kohls took out the payment PLUS the full payoff amount which left you owing me $100. (thats a large chuck of money out of my bank that I did not authorize) I called to complain because I did not authorize this transaction, I was given the run around and kept being told I can make payments in the store. I was very specific when I asked the following question: is there a manager I can talk to? Isnt there a technical dept that can look into if theres an issue with making payments on line? and who can look into this situation because now I dont trust your online payment site? I was told no each time and I was not allowed to talk to anyone higher up even though I asked!! I immediately told the rep that I want my kohls charge closed and my $ owed to me sent back asap. I was told it would talk 2 weeks- no apology, no Ill get a manager to see if there was a gap in our computer system, nothing. I find this horrrible customer service and I will no longer shop at kohls. I will be sure to tell everyone I know what happened as well. Im appalled at this “service”.


Tyler Dobbs August 28, 2013 at 5:32 pm

Tyler Dobbs
XXXX Crown Point Drive Villa #XX
San Diego, Ca, 92109


Kohl’s Credit Department Director
Kohl’s Credit
P.O. Box 3120
MILW, WI, 53201-3043

Dear Mr Mansell,

My name is Tyler Dobbs, I am 26 years old and am a loyal and trustworthy customer, who has spent thousands of dollars at your stores for many years. In general, your staff is always friendly and willing to help, except for one surprising time, which extremely disappointed me.

When I went to check out, your employee asked me “if I would like to save 20% on my purchase today”, which I replied, “Yes of course” She then asked me for my social security number which I supplied. Unknowingly to me she ran a credit check in an effort to sign up for a Kohl’s Credit Card, issued by Capital One. She never told me it was a credit card. I thought it was a store card that gave you benefits and points that accumulates as you shop and results in a reward.

I found out this was a credit card right as I pushed ok to my social security number. I told the clerk I DONT want a credit card at all!! She said she cancelled it and nothing would happen to my credit because it was unable to verify my social security number.

Enclosed is the original paperwork I received from Kohl’s. When Capital One ran my credit, the inquire was a HARD, not a soft, inquire on my credit report, I asked the manager at Experian and they said it was a hard inquire too. Therefore, this HARD inquire resulted in my credit score dropping.

The purpose of this letter is to demand this hard inquire be removed, from my credit report, as soon as possible. In addition, please notify me when it has been removed.

Thank you for your time and swiftness in this matter. I look forward to hearing from you soon and I hope we can resolve this matter. Feel free to contact me if you have any further questions.


Tyler Dobbs


Julie Bryan August 26, 2013 at 2:34 am

Ten days ago I had surgery and I will require the use of a wheelchair for the next 12 weeks. I had $90.00 in Kohl’s cash I wanted to use before it expired today. I was trying to browse through the store for a couple of items I had in mind to purchase but everywhere I went in the store I was unable to negotiate the wheelchair in between the displays. I even went down one aisle and found that when I got to the end I was unable to turn the chair or back up. I was stuck!! I had to push as hard as I could against the display which was, thankfully, on wheels. I asked an associate if I could speak to a store manager. When the manager arrived I was told that the rows were set at the required three feet. I wheeled to the aisle right in front of him and the chair would not fit in the aisle. He apologized and said there was nothing he could do. I found an item to purchase with my Kohl’s cash but I won’t be returning to shop at your stores. I am not permanently disabled but your store is not set up to accomodate those with disabilities. I don’t care if it is set up to some required measurement. I want to see someone on your board sit in a wheelchair and negotiate through your store without any trouble. It’s discrimination and I won’t shop at a store that discrimates against those who are disabled because it’s going to cut down on the amount of merchandise you can put out on the floor.


Don Brown June 15, 2013 at 2:02 am

I opened a Kohl’s account over six months ago and charged $100.00 on it and never received one statement. A week ago I received a letter from a collection agency and had to pay $200.00 to them because your billing department addressed the bill to Powerhouse Rd in Potter Valley, Ca. they did not have any street numbers on the bill and since there are more than one Brown on this street I never got the bill. I know this because the collection agency said that was the problem. I would be appreciate it if you would send a letter to the credit agency remove this from my credit record since it was a mistake by your billing Department and not a unwillingness to pay. As a result it has negatively affect my credit rating. Thank you, Don Brown


Cindy March 24, 2014 at 6:38 pm


I am still fighting a similar situation. Was offered a Kohl’s charge card in November of 2012 with which I made a purchase of $181.00. Did not receive a bill until January of 2013. Of course there was a $35.00 late charge on it which I was told by customer service would be removed. I then proceeded to set up online statements. Had not received a statement by April and called in to them to check on the account to find that they had once again charged the $35.00 late fee. Twice. Was told once again it would be removed and made another payment. Finally received my first online statement in July at which time I called in again to tell someone about the over $250.00 in late fees and interest on a $181.00 charge. Payed off the remaining $47.00 on the original purchase and was told by the customer service rep that she would credit all but $70.00 in charges to be paid the next bill. When the next bill arrived I was surprised to see the original $250.00 in fees still on my account. When I called in I was told that the associate had not noted the account and I owed the $250.00. I informed them I would not be paying that but would pay the $70.00 agreed upon. Was told that a supervisor would review the tapes to see if what I was saying was true and get back to me. Never heard back. Contacted the individual several times and no response. Today I had the great pleasure to speak to a collection agency who is trying to now collect $375.00 from me. What Kohl’s fails to understand is that in the past year they probably lost over $1000.00 in business as I refuse to step back in their stores until this is resolved. I will not be paying the $375.00 as the damage to my credit has already taken place. Have lawyer who is talking about suing Kohl’s for libel as their actions have added a negative mark to my credit. Will let you know how that goes!


Kevin Mansell May 17, 2013 at 10:43 am

My daughter and I are very dedicated in helping Foster Children and we find our local Kohl’s (Dalton, Georgia) helpful in our meeting their needs. Thanks for having such dedicated employees. Not only do we help children, but we ship to our Military a couple of times a month.

I want to share the following with whomever reads this. The Unit we were shipping to was 66 Marines. My daughter bought four griddles at your store here, then at the Dollar Tree she bought 50 boxes of pancake mix, 50 bottles of syrup and everything else for our Troops to have pancakes. We shipped 100# peanuts (50 being a regular gift from Logan’s Roadhouse) and received a thank you for what they received especially being appreciative for the pancakes.

As the Unit we ship to leaves Afghanistan, we apply for another one’s address through anysoldier.com and we have 4 more griddles to do the same for the 100 Marines we are shipping to now.

My purpose for the e-mail it to let you know how helpful a couple of your employees were to help me. I had purchased an expensive item (with a coupon of course) that had a manufacturer’s flaw and due to the time delay, it required a bit more attention from either them or me. I ask that if they didn’t mind would they take care of the situation and without hesitation they did and I left as a heppy customer. I think that was Monday of this week and I didn’t get the ladies’ names but I think one was acting store manager. Just want you to know you have some very good employees in your stores. We shop in several different ones.

When your charity toys and books are on sale, we buy them for Foster Children’s Christmas and also donate some to schools.

Anne Moore


Sabrina Kamuf March 20, 2013 at 7:24 pm

Dear Sir/Madam

I have had my Kohls card for several months. I never receive any of the coupons in the mail that will you give 15, 20, or 30 percent. I have called you customer on phone and tried to resolve this issue I got a 15 percent coupon in an envelope in the mail but I still did not receive of the flyers in the mail. I have emailed Kohls customer about the issue again I got another 15 percent off coupon in the mail but still did not receive any flyers in the mail that a customer 15, 20, or 30 percent off. So I emailed Kohls customer service for a third time. I did not a reply from anyone I got asked to fill out a survey. I feel like one cares to take the time to see that this issue gets resolved. I have decide to stop shopping in all Kohls department stores and cancel my Kohls card.

Owensboro, KY


Estelle Lenczner December 13, 2012 at 10:57 am

To Mr. John Worthington
Executive vice president of store administration,
My name is Estelle Lenczner please contact me at 917] 362-4429
Regarding; dishes that came to my home broken because it was not packed very well
In your warehouse departments, I would like to explain further, my order number is
541785367 ] receipt number is 999-8874-8790-5084-9126-8178-8642 ] received two emails from customer service, December 6, 2012 and December 11, 2012 I was told to use Incident ; code # 121211-023558
Thank you,
Estelle Lenczner


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