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Kohl’s Corporate Office

Kohl's Corporate Office Address

Kohl's Corporation
N56 W17000 Ridgewood Dr
Menomonee Falls, WI 53051

Contact Kohl's

Phone Number: (262) 703-7000
Fax Number: (262) 703-6143
Website: http://www.kohls.com
Email: Email Kohl's

Executives

CEO: Kevin Mansell
CFO: Wesley S Mcdonald
COO: John Worthington

Kohl's History

Kohl’s was originally founded as a supermarket in 1946 by Maxwell Kohl.  In 1962, he opened his first Kohl’s department store in Brookfield, Wisconsin.

In 1972, BATUS Inc. purchased a controlling share of Kohl’s.

In 1979, the Kohl family stopped managing the company.

In 1983, the grocery stores were sold to A&P.  All the stores were subsequently closed in 2003.

In 1986, a group of investors, which included upper management, purchased the chain.

In 1992, the company went public.  In 1997, the company entered the Mid-Atlantic markets and expansion continued throughout the 2000′s.

The company currently operates over 1,000 stores in 49 states (non in Hawaii).  The Kohl’s corporate office is located in Menomonee Falls, WI.

{ 78 comments… read them below or add one }

April August 27, 2014 at 10:24 am

I think it is unfair for Kohl’s employees to use their associate discount plus the friends and family discount and if they have one more discount if they can also use that while the customers only gets you the one how is that fair to your shoppers. And why should Kohl’s employees get to use more discount it doesn’t seem fair to all your loyal customers does it.

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Starla Wahl August 13, 2014 at 10:23 pm

I set up an auto payment online for $100. Three days before it was due to come out of my bank acct we had a financial hardship. I called Kohls and told the rep my situation and asked to cancel the $100 payment and to pay the minimum $26 payment instead. He told me the $100 payment was canceled so I paid the $26 online. Today, I checked my bank acct and was shocked to see a negative balance. When I looked as to why, I saw that Kohls had taken out a $100 and a $26 payment! When we saw our financial hardship coming I purposely rearranged things and planned ahead calling to cancel the $100 payment to prevent this from happening. I was told it was canceled. I had $150 in my acct to cover the next 3 days for gas or small any need that arose. Now our bank acct is negative with an over draft fee and the next paycheck comes in 3 days. This should not have happened! I called kohls today and talked to a lady rep who reversed it and said to send proof of overdraft fee and they’d reimburse it. Another lady I talked to told me it could be DAYS until the $100 posted back into my bank acct. Irresponsibility! If that first guy I talked to had done his job correctly when I called to cancel the $100 payment we would not be in this situation that I saw coming, and tried to avoid by canceling in the first place. I love Kohl’s and have spent a lot of money there finding deals, but after this experience I will not be shopping at Kohls any more. My goal is to pay off my kohls charge and be done with it.

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Jose Ramos August 11, 2014 at 6:34 pm

I am going to sue!!! Customer service manager told me I am a worthless beaner even though I was very polite…. I have call recorded and he even said that it was not his opinion but the opinion of Kohls… I have a masters in engineering so kohls is crazy if they think I can’t do it and won’t do it…

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Jessica Barraza August 11, 2014 at 4:38 am

I paid off a existing bill on 8-09-14, at the time of payoff, one of the managers at your call center informed me that the card would be re activated within 24 hours. 24 hours later I called back, and the customer service rep, #1151 was very rude. I asked for a supervisor and he put me on hold, only to later hang up on me 10 minutes later. I called again and informed them the card was still not active. The next agent #? (I have agent # at home) again put me on hold for a supervisor. The supervisor now tells me that the payment had not cleared and it would take another 24 hours. I informed him that I was promised it would only take 24 hours. I also informed him that I have a guarantee code from pay pal and wanted him to escalate the call.. He put me on hold for 20 minutes and then hung up me. Please follow up.. xxxx@yahoo.com or xxxx@empereon.com and thank you!!

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Wendy Rohrer August 8, 2014 at 9:24 pm

I recently made payment online on 8/1 and it was not posted to my account AND AS OF TODAY STILL IS NOT POSTED. Spoke with Doris on 8/6/14 stated system problem for all payments made on 8/1 and problem would be fixed by 8/7. Not fixed as of 8/8,called again spoke with Anthony a “supervisor” stated problem being worked on and not fixed,said would stop past due call. Anthony stated the 800# I called was the corporate phone when I asked for it,is that true or was that false? FELT AS IF I GOT THE RUNAROUND EVEN WITH A SUPPOSED SUPERVISOR. DOESN’T KOHL’S NOTIFY CUSTOMERS VIA EMAIL OR MAIL TO NOTIFY OF PROBLEM WITH PAYMENTS NOT BEING POSTED AS THIS INVOLVED ALL KOHL’S CUSTOMERS WHO MADE ONLINE PAYMENTS ON 8/1?

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Kristen August 19, 2014 at 7:13 pm

I spoke with Anthony also, as well as Fabiola- both rude and condescending. I closed my account due to poor customer service alone. Customer loyalty sustains companies and a company should treat those customers with respect. I plan on reaching out to a few different people. I would never treat a paying client this way, it’s unprofessional.

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karen oliver August 5, 2014 at 7:20 am

Yes to whom:It concern at Kohl’s corporate office regarding your location in Columbus,GA 31907 I had visited your the store to return an item that was a gift.for my birthday.the item was a pajama set wasn’t my type so went to exchange my item at the cashier at the register where she informed me that I could exchange or get something else so went and picked another item out went to counter and the same cashier sent me to customer service where two individuals one was an associate and one a manager the which I have the name of the manager that was on duty stated without the person who purchased it or a Kohl’s credit card that I could not exchange my item that. Is not your policy and I think something should be done about these action thanks customer service not satisfied …

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Pamela Davis August 4, 2014 at 1:23 pm

I just watched a new advertisement for Kohl’s with a child climbing a rope, a group of children watching him below, and his coach/physical education with a gritty face telling him he can do it, the bell on top can’t ring itself! That ad brought me back to a very painful part of my life from the 60′s when one of the requirements for everyone in gym was to climb a rope.
I was one of a minority of children who did not have the upper body strength to do so. It was a devastating experience for me and the others who couldn’t do it when the rest of the class was watching and we couldn’t do it for one reason or another! We felt weak, clumsy, less than, and unworthy of the cheers and accolades that those that could climb received, some were teased as well by those that could! I think you need to rethink that advertisement and think of what it says to others who are not able to do so!

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Anonymous July 30, 2014 at 11:25 pm

I work at Kohls and we did a survey for corporate about our managers, how we liked working there etc. I talked to almost half of the employees there and we put down a fair wage when asked if there was anything that needed improvement and of course you guys at Corporate ignored this. So when we are making 8.25 and hour and forced to go on food stamps and other Gov’t benefits you guys sit on your asses and collect huge salaries and bonuses, When will you pay a living wage ? And of course the managers are fake and lie to us about how they get no bonuses etc.It is almost like a high school atmosphere there with favorites amongst managers and employees of the month are usually the ass kissers.And people get promoted there not for hard work,but, for how much ass you kiss. And from what I have been reading online from other forums, this a company wide problem, And why do you hire so many damn employees and then cut the hours of the employees that have been there for years ? And if the store doesn’t make enough money, we get no hours,And then marking up prices, which is probably illegal.I know you guys got sued in California for it and can no longer do it there. I only stay there because of the job market I have no choice,otherwise I would’ve been gone a long time ago. You guys need to shape up or you will end up like K-Mart and Sears and we will all be out of work. How you can sleep at night knowing 80% of your employees can’t make ends meet because of this companies greed is absolutely disgusting.

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Linda mc Connell July 30, 2014 at 8:09 am

Would kohls like to increase sales, improve profit margin, and grow? Maybe you should listen to what your customers are saying, good, bad, or indifferent . However when a person shares their concern the response is “I hear what you are saying but we can not make any changes. That is our policy and I can’t do anything about it.
When ask for the district managet and their number, that person cannot help either.then when you get to headquarters. As you move up the ladder they become more aloof and impersonal.
I thought the person at headquarters I was talking to sounded like a recording. So automated in response. The first words out of her mouth were this phone conversation is beingrecorded. I could not believe it! Then as I was sharing my experience, all I could hear was this clicking sound. I finally stopped talking and asked what the sound was. She was typing what I was saying. I could not believe it. If the conversation is being recorded (which were her practiced phone ettiquete, why was she typing. I felt I did not have her attention. It goes back to how she answered the phone,”This conversation is being recorded”. I asked to talk with someone else, like the CEO.
Boy was that the wrong thing to ask. CEO that is a big nooooo! Never going to happen! She is the next in line and this is the highest level there is. There is no one higher up. She works for the president. After the third time saying she works for the president, i had to ask for clarification, ” did she think I met the president of the United States”? I am only asking to speak to the CEO/ president of kohls, not Obama. ( that is how she was acting)
No she can not allow me to talk with him. She can give me someone else, a Roberta was suppose to call me back but that didn’t happen. I was not surprised. When I talked to the district manager that has no control over policy and unable to help you but offer $10.00 ( which i found insulting)I asked to talk to corporate the vp or CEO. I also shared to have them call after 4:00. Well she called me around 3:00. She would be there till 4:00. I called back at 3:58 ( by my phone) and she was gone. I was not surprised.
The ironic thing was after ,my situation I went home that night and read an article on msn ” some store trick you with fake sales.”One of the stores mentioned was kohls. Wow I thought, how fitting after what I went through tonight!
she is not the vice president, co, coo,and etc. there are several ” executive advisors” what is
an executive advisor ? The person I was talking to was cold, impersonnal, and her
monotone or automated voice made me feel she was responding from cue cards or she was from the step ford wives.
I would like to talk to the CEO, Kevin Mansell. I would like to ask some questions regarding kohls and why I and other consumers would want to continue to shop at kohls? I would like to share my views.If Mr. Mansell cares I would expect to hear from him, (hear means phone)Waiting to hear from Kevin. I hope he sounds more human ( if he even calls)

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Stephanie Chodera July 28, 2014 at 8:38 pm

I have been a Kohl’s customer for years and have an excellent payment record. My balance is very modest. I submitted a payment past the due date and received a collection call. I was asked for everything but my blood type. Not realizing I had made a payment late I finally asked what this was about. Okay, fair enough. But when the person asked me WHY I made the payment late – and mind you it was a few days after the due date – I told her to cancel my account. Just what was the purpose of that? Would I get a coupon for the right answer? You won’t see one more dime from me on new purchases. I honor my oblgations.

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Nabil July 22, 2014 at 6:26 pm

Hi, i am very upset about Khol’s customer service. I just made a payment and the guy on the ph was extremely rude and not professional at all. he ask me all sort of question my bd, ssn, acc number, home address, full name, last place where i made a purchase and how much there is balance on the card. Are you kidding me!!!!!, once i provide my account number that should be more then enough, i feel insecure about this questioner, and polices. whoever make polices should think more then twice and train you agents better, they are extremely rude on ph. I feel like not doing business with you any more i do have more options available.

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Rose Nikas July 22, 2014 at 7:39 am

To whom it may concern:
I ordered from KOHL’S.COM last year and vowed to NEVER DO IT AGAIN. I forgot my vow. I will not next time! On July 16,2014 I ordered a $127.00 wedding gift for friends in MN. We live in Eugene, OR. I earned $20. in Kohls Cash and “would be receiving a confirmation of my purchase and Kohl’s cash within minutes in my email account. I DID NOT. I called the customer service reps (in India!) to ask why I got no confirmation of my order, nor any Kohls Cash. While on the phone, he emailed me 3 times: none of which have been received. I was on the phone with these yahoos for 57.52 minutes! I still have no answers and no Kohls cash. The Supervisor assured me that my purchase was on its way to the bride and groom and gave me a tracking #. Also, he gave me a number to give to my cashier when using the Kohls cash that was due to me. I was there tonight, AND OF COURSE THIS NUMBER DID NOT WORK. She also could not call Corporate because THEY ARE CLOSED AT THIS TIME. SORRY. It is 15 miles from my house to Kohls. This is going to be a 60 mile trip, just to redeem the Kohls cash they aren’t giving me! I HATE THIS WEBSITE. What year is this? HIRE AMERICANS, for Chrisake.

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linda monge July 15, 2014 at 4:02 pm

To whom it may concern, I have been a Kohl’s customer for years, have truly loved your store, until my husband had an issue in trying to get a credit card for your store. First of all the girl at the store, asked my husband if he had a card with them, he said my wife does I don’t. So she asked him if he wanted to sign up for one to get a discount on the items he bought in their store. She mispelled his name Msnge intead of Monge, then she asked him for his s/s number, don’t know what she typed in????since she spelled his last name wrong. Because she told him his social security number was not valid. But when you get the letter in the mail, see what it says. Well it said my husband didn’t qualify! He and I have wonderful credit, and have never had this kind of issue anywhere in our lifetime. The customer service was HORRIBLE, I was on the phone over an hour with people who are from INDIA!!! telling me here is another number to call. Then I call, and they ask me to take a survey at the beginning. So I do the survey, then they say thank you very much and hang up on me. Then I call back, get someone else, they tell me I need to call the credit bureau and take it up with them why he can’t get a credit card with you.! I said our credit is fine!!! We have owned 2 homes, but new cars, have wonderful credit and I am not calling!!! We do not need your store if this is how you are going to treat us!!! and hung up on him!! I even told the guy at one point, before I got upset, can’t you see if the girl put the wrong s/s number in, because she didn’t put his name in right? He said NO!! That is when I got very upset with him. Right now, if this matter doesn’t get cleared up with my husband soon, I will no longer shop at Kohl’s, and will let my friends and anyone I know how we were treated, since we are highly respected at other stores and finance companies!!! This was very, very insulting, and upsetting, to the point my blood pressure went up!! Hope this matter can get straightened out soon. And also that you hire compontent, and couteous people within your customer service departments!!!! Not a happy camper with Kohls right now!!!

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michael carapucci July 14, 2014 at 6:10 pm

I have an outstanding credit card bill that is 4months over due and I get called about 5 times per day 7 days per week.I never wanted the card but was basically pressured into it and this is the result I cant pay it. I am unemployed and caring for sick wife and nobody in this world has a heart or cares. I was wondering if somebody in corporate would overlook the hiring process and give me a job here in keene nh store not only to pay you back but to have a life and not be evicted from my home.Thank-you.Michael carapucci

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Janet Delgado July 14, 2014 at 1:03 pm

I placed my online order AND added a different shipping address. To my dismay, Kohl’s shipped to my billing address IN ERROR as I physically waited for the items to show up in another state. I was not aware of this until UPS sent me a notice (thank you) that the item was ready for delivery to the wrong house. I was told by UPS to contact Kohl’s to return the shipment directly to the Kohl’s warehouse for credit. No extra charge by UPS. I contacted Kohl’s Customer Service and they told me it would be done. Two days later, I receive an email stating my request was denied. So I call again. The nice young lady says “oh, I see the problem” and enters the information for the UPS pick up. Once again, my request is “denied”. I call again. I explain these items are sitting on the porch of a house I left 2 weeks ago. My neighbors moved out and I have no one local to determine if the items are still there after 2 weeks. I have no immediate plans to return. I am told by the Customer Service person in Monterrey, MEXICO they cannot help me because the “back office department” has decided against correcting this matter. I cannot speak to a supervisor and there is no other level of management to assist me. Really?? I thought Kohl’s cares, but with a customer service in Mexico denying service, my loyalty to this would be USA company is under serious consideration. Bargains or not, this is unacceptable!

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Neddro Hall July 10, 2014 at 11:41 pm

After making a decision to shop at Kohl’s two days this week and bring a friend who opened up a charge card account, I feel much regret!! I was having a pretty good shopping experienced until I was rudely interrupted by Colleen while speaking to another floor supervisor about a damaged pair of shorts. She had a mouth full of gum and was loud and rude. She told me to go and buy a lint brush to clean a pair of black shorts that had food on it. She pretended that she couldn’t see the white marks on the shorts. She said, “Where, where, I don’t see nothing.” I took a picture of the stains. I couldn’t believe that was her answer to my question of asking for a discount. I asked three floor sales people to help me find another pair of shorts that was clean. They all turned me down. No one bother. Their answer we put everything out. I then headed to customer service to speak to a manager that was certainly useless. He told me that keys in the pocket causes these type of marks. I couldn’t understand because the pants never left the store. I also noticed that the other supervised was allowed to help her friend. The manager took 20 minutes to come out of his office. He was not willing to give me a discount. I don’t appreciate the rude manner in which he handle a customer who hand a cart full with items that had been embarrassed by one of his employees! I usually shop at Macy’s. I don’t get that type of treatment when I’m patronizing their business. Your new customer will be canceling her card too. She witnessed the whole ordeal, good management would have handled this better!! Disappointed with Colleen and especially the manager Ernie Agudelo. He was not very professional and Colleen was very out of line. No wonder the store is empty most of the time. They are NOT doing their jobs and they don’t care about the customers.

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Heather Devon July 7, 2014 at 10:49 am

I have been calling Kohls Corporate office for a solid week only to be directed by voice mail to the “Operator” where I receive a recording then disconnected!!!!!!!!!!!! Similar unprofessional service in the store.

I am a teacher and one of my colleagues (who happens to be a lovely Christian woman who is kind and loving to all) told me she ripped up her Kohls credit card and will not shop there anymore. I was surprised and when school let out I went on a little shopping “binge” and shopped at Kohls instead of my usual stores. I NOW KNOW WHY SHE SEVERED HER TIES WITH KOHLS!!!!!!!!!!!! I have not been able to speak to anyone in any authority. I spent hours on hold just to speak to someone in customer service who was unable/unwilling to help me. I hear from Kohls all the time Sales/Bills etc but cannot get a return call to handle this situation. To make matters even worse………..I never get my Kohls Rewards cash via email like promised. If I don’t get some resolution shortly I will be amongst the former customers as well. I have never been more disappointed in a store in my life.

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Gloria Nakamoto July 6, 2014 at 5:01 pm

To the CEO this message is in regard to a manager store Kohl;s in Santa Clara, CA as I saw this manager touching his lower part and other customers and associates been seeing this manager doing so often. It’s discuss it when you walk to store and happen to notice this type of behavior. Have them taken out of the store or address him that he shouldn’t been doing it at all. Gross//////.

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