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Kohl’s Corporate Office

Kohl's Corporate Office Address

Kohl's Corporation
N56 W17000 Ridgewood Dr
Menomonee Falls, WI 53051

Contact Kohl's

Phone Number: (262) 703-7000
Fax Number: (262) 703-6143
Website: http://www.kohls.com
Email: Email Kohl's

Executives

CEO: Kevin Mansell
CFO: Wesley S Mcdonald
COO: John Worthington

Kohl's History

Kohl’s was originally founded as a supermarket in 1946 by Maxwell Kohl.  In 1962, he opened his first Kohl’s department store in Brookfield, Wisconsin.

In 1972, BATUS Inc. purchased a controlling share of Kohl’s.

In 1979, the Kohl family stopped managing the company.

In 1983, the grocery stores were sold to A&P.  All the stores were subsequently closed in 2003.

In 1986, a group of investors, which included upper management, purchased the chain.

In 1992, the company went public.  In 1997, the company entered the Mid-Atlantic markets and expansion continued throughout the 2000′s.

The company currently operates over 1,000 stores in 49 states (non in Hawaii).  The Kohl’s corporate office is located in Menomonee Falls, WI.

{ 141 comments… read them below or add one }

Anita Giesler December 16, 2014 at 2:15 pm

apparently no one at Kohls cares I made several 100 dollars worth of on line purchases
on and around 11-11-14 one of the package never arrived.. I called 11-23-14 only to be told 2 different stories, one was the package was delivered by ups, the other that the package was damaged before it left the warehouse.. I have had nothing but a run around..
still today 12-15-14.. I am totally bummed on how I have been treated…
no day I am told I am calling the wrong dept… what joke

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Kandy December 15, 2014 at 2:13 pm

Dear Kohls Corporate Team:

I was truly disappointed today to find my $60.00 in Kohl’s cash had expired, Since it has always been past practice to honor Kohls cash well beyond the expiration date printed on my receipt. I would be nice if you could send reminders to use my Khol’s cash in the same method you use to send me reminders of your coupons and sale ads. I would also recommend changing the name from Kohls cash to Kohls coupon. Cash never expires. I have been a long time customer, but today’s experience will likely change that.

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Kandy December 17, 2014 at 6:34 am

Imagine that, I’ve received three e-mails from Kohls in 24 hrs. None however are in response to this customer experience.

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JC December 14, 2014 at 8:40 am

I order gifts Dec 2 ; Kohls did not get package to Fed Ex until Dec 7th. It is still with Fed Ex as of Dec 14th. Fed Exp said Kohls requested them to deliver the package to USPS for them to deliver it, maybe by Dec 18th. Kohls is using 2 shippers probably to save money. This package contains Christmas gifts that I need to deliver Dec 15th… but now I cannot. 16 days is too long to wait; I should have been told of the delay!!! No more online ordering with Kohls since they are using the slowest delivery system ever!!!

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Mary Cardwell December 17, 2014 at 11:16 am

I order gifts Dec 2 ; Kohls did not get package to Fed Ex until Dec 7th. It is still with Fed Ex as of Dec 14th. Fed Exp said Kohls requested them to deliver the package to USPS for them to deliver it, maybe by Dec 18th. Kohls is using 2 shippers probably to save money. This package contains Christmas gifts that I need to deliver Dec 15th… but now I cannot. 16 days is too long to wait; I should have been told of the delay!!! No more online ordering with Kohls since they are using the slowest delivery system ever!!!

“I KNOW HOW JC FEELS” SAME CRAP!!! I WILL NEVER ORDER FROM KOHL’S AGAIN, AND THE SAD THING ABOUT IT IS I DON’T THINK EVEN CARE.
MAYBE YOU WILL JOIN THE OTHER RETAILERS THAT ARE LONG GONE BECAUSE OF POOR CUSTOMER SERVICE. THANK YOU FOR THE ADDED STRESS AT CHRISTMAS.

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Tracy Hostetter December 13, 2014 at 1:34 pm

I placed an order on line in the morning. I came back around 10pm and noted the items still in my shopping cart. I then placed the order again, figuring it did not go through or it would certainly not be in my shopping cart. However, after I did, I noticed an email from the first order. Once I realized because of a glitch in the kohl’s computer system, I placed a duplicate order, I went to your web site. it directed me to call to cancel the order. I called, and was on hold for 35 minutes. At which point the music stopped. I held on another 15 minutes. Still no response, so I called again. I held on again another 20 minutes, without a response. It was at this point, midnight and I had to go to work the next day. I then sent an email. The email was not responded to for 2 days, at which time they said the order already shipped. I explained I thought Kohl’s was responsible for the problem since there was a glitch in their system that did not remove the items from the shopping cart, as it should. They did not answer their phone when I called, leaving me on hold and then disconnecting me, and then to add insult to injury not responding to my email for 2 days. I explained the main reason I shop at Kohl’s is their history of excellent customer service. I asked for a return label. I received a response back, from customer service stating I do not have to return the items and I will get a refund on my credit card within 7 days. I was told I could donate the items. I offered to a friend that is raising 7 children on his own and really needed assistance. Today I got an email stating I had to return the item. I had not written them in between so I thought it was odd that I suddenly got an email. I replied back to the original email, and they now say basically too bad take it to the Kohl’s store. I don’t go to stores. That is the whole reason I shop on line. I have gone round and round about this and spent probably 3 hours total on this order. I called to your corporate office today and of course you are only opened during normal business hours, when your customers are working. I tried to call to the web site number, and requested to speak to a supervisor. I was put on hold for 20 minutes and disconnected. Needless to say, there needs to be a quick an mutually agreeable resolution to this problem, or this will be my last purchase at Kohl’s.

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teressa mcguire December 10, 2014 at 6:58 pm

I am seriously disappointed in the product. over 200 dollars worth of sweaters that shrunk first wash in the length. It is sad that a company puts such shoddy apparel out for purchase. I am not rich by no means so I buy items that can be worn to work as well as other places. I am done, I will no longer shop at Kohls – a company that does not stand behind their product is very sad – no maybe your no the manufacturer but it’s still your product as you promote it as Kohls worthy. Worthy of what selling crap I am so aggravated !!!!!

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kathy grippaldi December 9, 2014 at 10:37 pm

I placed two orders, the first one was to go too my granddaughter for Christmas, she lives in California, It was delivered tomy house in Las Vegas, then I order it again and again it was delivered to my house. I have called three times one this, the first time on hold for 25 minutes, then disconnected. The second time I was told that they could reroute the second one and if they could it would be cancelled. That didn’t work, I spoke to a supervisor and he told me that he talked to his contact at Federal Express and it would be delivered to California,. If you have children or grand children and they find something that they want and you promise that you will get it for them, It’s hard thing to tell them it’s not coming. If I could drive it there I would but I’m a senior citizen and do not drive. Can someone please help me with them, I have e-mailed customer service and they haven’t gotten back to me in four days. Very disappoint in the service, I wouldn’t something like this from Kohls.

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Michael Jablonski December 5, 2014 at 5:24 pm

As someone who served as vice president for communications for a major corporation I recognize that my annoyance over not being able to receive an itemized statement of charges each month without going to your website will go nowhere. Nevertheless I will follow up with a letter to Kohl’s CEO kevin Mansell. I spoke with a second level manager who told me that my inability to receive an itemized bill is saving some 3,000 jobs a month. When I asked how that number was determined she continued to repeat her statement about “going green” to save jobs. I wonder how all other major retailers have not discovered this cost savings miracle? I realize that I can go on your web site to see what my wife purchased but I don’t feel I should have to. At all my previous jobs the motto was that the customer was the company’s number one priority. With that being the mission we saved many more than 3,000 jobs over whatever period you claim. I guess my sole recourse will be to encourage my wife to do as little shopping at Kohl’s as possible.

Finally I will wager that many of Kohl’s customers don’t have access to the internet to check their bills if they wished to do so. Perhaps many of the negative comments I read on your corporate website would not exist if you truly were saving 3,000 jobs per month.

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Starr December 13, 2014 at 3:47 pm

So they tell you that you can’t get a statement cuz they’re “going green”, and then they spent 40 cents, plus the cost of an envelope, sheet of paper, and a plastic “merchandise credit” g/c, for a credit of 34 CENTS!! YEP!! What a waste of postage, and paper!! Why didn’t they just credit my account for the full amount (for something I ordered, and they didn’t send it to me). They gave me a partial credit on my account ($3.44) and sent me this useless 34 CENT plastic merchandise credit g/c. Stupid or what???

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Patricia Issa December 4, 2014 at 9:26 pm

AS I speak, I am and have been on hold for almost 1 hour trying to get through to Kohls Customer Service in US. I have been transferred to off shore customer service over 3 times and still have not gotten my issues taken care of. I received my kohls bill and have been billed for 3 items which I never received & billed for$10 shipping which I should not have been.
Order# 836832175
Issue # 141204-067467
items not received: 94637312, 94325480, 93675622
I am due a credit of $$44.47 which needs to be deducted from my current statement. As a loyal customer I truly feel you should be able to call customer service and get through to a reliable rep who can correct the issues in a timely manner. I would like someone to contact me, as I refuse to pay for items I never received. I love shopping at kohls but dealing with off shore is a nightmare.

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Starr December 13, 2014 at 3:52 pm

I think customer service is hitting the eggnog a little early! I’ve had problems with them lately too! Try contacting them through their website. Or call the CEO’s office, if you can’t get what you are due. You get results when you go to the top! Good luck!

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Pat Amundson December 3, 2014 at 12:47 pm

I’m getting nothing but the run-around with an order that somehow got lost. I’ve been waiting for almost a month to receive a refund for this order, and now I’ve been told I have to wait another 7 days, then I have to re-order my items (which most are not available anymore), so then I have to find items close to what I wanted.

I’ve tried calling corporate headquarters and all I get is the run-around also. Just left on hold forever.

Lost a customer here people, and I will make sure to put it on social media that Kohl’s is a place to avoid at all costs. I will never shop there again.

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Danna Lomax November 30, 2014 at 2:59 pm

Dear Kohls and Marc Anthony,

¡En nuestra clase tenemos el orgullo boricua! Celebramos la diversidad hispana, el bilingüismo, y la justicia social. We celebrate language, art, culture, and diversity, and we are proud to announce that we are planning to take our entire bilingual 7th grade class to Puerto Rico in March 2015. We are going to taste tostones, hike el Yunque, swim in la Parguera, and visit la IUPI (University of Puerto Rico). We will learn about the Taino, dance salsa, engage in service learning at a boys’ foster home, and investigate sustainable farming practices on an organic coffee farm. We will soak in la marcha y vida de la Isla del Encanto.

Our students are 7th graders in a two-way immersion (Spanish/English) program in a public middle school in Ventura, California. Our school is a Title I school, which means that the majority of our students are socio-economically disadvantaged and live at or below the poverty line. Many school trips such as this one are only available for students who can pay. We want to make Puerto Rico accessible for all of our students…all of them. We want all of them to experience the beauty of Luquillo, the history of Old San Juan and especially the heart of the people. Will you help make this amazing opportunity possible?

Our fundraising efforts have been somewhat successful, but we still need approximately $15,000. We are hoping that, Kohls and Marc Anthony, might be able to support our efforts. Please let us know how we could support your outreach and marketing. Thinking beyond our immediate needs, the boy’s foster home in Ponce would be thrilled to receive clothes from the Marc Anthony collection. Together, we can make a difference in the lives of many children as we work to support a bilingual/biliterate community that fosters cultural sensitivity and global awareness and brings people together in a spirit of mutual respect and understanding.

Thank you in advance for considering our request for sponsorship.

Con muchísimo cariño,

Danna Lomax
Bilingual Teacher
Anacapa Middle School
* S. Mills Road
Ventura, CA 93003
(805)289-**** x210*
**@venturausd.org

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S fender November 28, 2014 at 8:15 pm

my daughter works for Kohls in oregon, she has had a medical issue recently & was ordered off work by her Dr. When informing her supervisor she was told that they do not except Dr’s notes per corporate policy, I’ve never heard of such a thing. I have been a working woman most of my life & this is a first. Please someone from corporate tell me this isn’t true. If it is you’d better be changing your slogan. Kohls cares?? Really?? I’d like an answer on this, are You a good retailer or a sweat shop?

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Maureen hogle November 27, 2014 at 6:55 pm

Very annoying that the items advertised 32 inch tv in fact you had stand in line before store opened. Bad way to do business

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