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JCPenney Corporate Office

JCPenney Corporate Office Address

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

Contact JCPenney

Phone Number: (972) 431-1000
Fax Number: (972) 431-1362
Website: http://www.jcpenney.com
Email: Email JCPenney

Executives

CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

JCPenney History

JCPenney, also called JCP or Penneys, was founded by James Cash Penney in 1902 as the Golden Rule Store.  Penney bought out his 2 partners in 1907 and began calling the stores J.C. Penny in 1913.  There were 35 stores at this time.

By 1917, there were 175 stores in 22 states.  In 1924, the 500th store was opened.  The 1000th store opened in 1928.

By 1941, JCPenney was operating in all lower 48 states.  They were over 1600 stores.

In 1956, the chain began advertising nationwide in Life magazine.  In 1959, the JCPenney credit card was launched.

In 1963, the JCPenney catalog was launched.  The catalog portion of the business was not profitable until 1971.

In 1971, founder James Penney died.

In 1993, JCPenney became the largest catalog retailer in the US.  In 2011, they closed their catalog business.

Today, the company operates over 1100 department stores in all 50 states and Puerto Rico.  Most locations are in suburban shopping malls.

 

 

 

{ 229 comments… read them below or add one }

Mary July 29, 2014 at 2:30 pm

I am so disappointed in JC Penny and the way they do business. As a brand new customer of less than a yr. Only having used their card twice. Paying off the first purchase when I got the bill. They have since ran another credit check on me without my knowledge. Which in return lowered my score. Then they lowered my line, when I called I was treated horribly, receiving a letter today that they cancelled my card and states that they notified all major credit unions of my card canceling. Who does this Company think they are? I would NEVER have done business with such a comany who treats their new customers in such a way. SHAME ON JC PENNY. very disappointing

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Jo July 22, 2014 at 5:22 am

I have information on a store manager who just bought his own business in may and is sticking it out at jcp to keep his insurance for an upcoming surgery but other wise has checked out as a manager at jcp are you interested in which store?

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Karen July 20, 2014 at 3:44 am

I was going to purchase two things totaling $70.00 but ordered somewhere else because your shipping costs are way too high. You really need to look at using the post office. Seriously, 12 bucks for a two pound or less package is crazy! And if you decide you want to discuss email me. I’m a postmaster of a major metro city and can hook you up with a great sales team!

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katie July 15, 2014 at 2:17 pm

Upset about their portrait studios?! Yeah, so am I… JCP doesn’t run the portrait locations, it’s LifeTouch professional photography; NOT that I don’t believe JCP should be doing something about the company, but just FYI…

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Chelsea July 14, 2014 at 1:22 pm

I would just like to recognize Jocelyn R at your Memorial city Mall location. We had our pictures taken by her today and she did a wonderful job. She was very patient with my kids, took lots of great photos, and you could tell she loved her job and was good with people. I really appreciate all the time she took with us. Thank you for having such a wonderful import and because of hard we will definitely be back!

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Maurice Moore July 13, 2014 at 8:58 am

My name is Maurice a form employee at your store #2690 in Hattiesburg Ms . I was terminated Friday July 11, 2014. I agree with a earlier statement I read managers get to do whatever they wish in this company and play favorites. I was fired for a bad attitude towards my team leader Marissa Hall. A team leader who called me a PUSSY ASS BITCH and my supervisor Xzavier January knew this before she was made team leader. Marissa constantly talks to people mainly me like I was her child are something, and I would talk to her the same way. I brought witnesses to Carlotta Martin my store manager and Ms.Bond human resources who stated that Marissa said she didn’t do things fairly. Marissa sent me home one day a fellow employee said what she sent me home for was a lie. I wrote a 7 page statement in my defence nothing still was done. Every time I brought the issue of Marissa to Carlotta and any other manager it was always my fault never her. So I know how it goes play ball they way or get fired. Most employees at this store know this managers stick together right or wrong. I was told repeated when I said I was gone call corp. Why waste your time they not gone do anything. I see know that was true. Cause twice I called and asked for them to send someone who would be fair to solve this nobody ever came. So can somebody explain to me why action was taken against me and not Marissa Hall?

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Terry Edgar July 10, 2014 at 10:31 pm

I have been trying to contact my local store in Littleton, CO. No one answers the phone in any department and there is no options for leaving a message. How can a store manage to stay in business if you cannot contact anyone? It is unfortunate that this store owned my business just a few years ago. They deserve to go out of business with their pathetic business model and lack of customer support!

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rita c ricci July 9, 2014 at 3:08 pm

For the past month or so I have been inundated with junk email from jcpenney for everything from automobiles to male enhancement products. i receive at least 15 ads per day. I am assuming that jcpenney has sold my email to these merchants. i am spending time each day unscribing from these mailing lists. I would like them to stop this now. Very angry that jcpenney would do this and will not shop there again unless all this junk mail stops.

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Jane July 8, 2014 at 9:03 pm

Las Vegas,NV Boulevard mall – I want to laugh when they say they are hiring when they only give us 2 days a week. You are lucky to get 3 days at this point It’s sad and disgusts me. Better management needed.

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Denise O July 7, 2014 at 8:34 pm

BEWARE if you are ordering from jcp.com.!!
I placed and order and was very careful to click that I wanted to pick up at the store, to avoid shipping fees. The shipping fees were removed and the total was recalculated. I clicked to complete the order and everything was correct. A few minutes later I checked my email to see my receipt and the shipping fees were added back in. This has happened to me before and the jcp.com operator apologized and I was told it would be reported and corrected. Sorry, jcp.com, but you won’t get to try to cheat me a third time! I’m onto you! I just wonder how many other people have been overcharged and didn’t realize it until it was too late. I’m no lawyer but I’m pretty sure this is illegal on JCPenney’s part.

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Dawn Tomkiewicz July 7, 2014 at 12:02 am

I got a coupon in the mail with my last bill. The coupon read “Memorial Day Home Sale” with savings from 6/26-7/5. How does a huge national corporation let this kind of error make it to printing?? This should have read “Independence Day”. Nice slap in the face and tremendous lack of caring shown to our current and former service men and women, not to mention the general American public. I just opened this account, this was my first bill. I believe that I will be closing this account after this!

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Brandi July 6, 2014 at 7:34 pm

I went to JcPenny on the 4th of July and I usually go there and have no complaints but I was actually shocked with the lady at the register she had an attitude and just snobby! People like here should work with costumes

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Dennis Schaefer July 3, 2014 at 1:48 pm

I have been a Penneys customer since I started training and working for them in 67/68 in Waterloo, Iowa. However I ended up going a different direction.
Just went to place an order and use my Penneys card for an additional 20% off. I also got a gift card for fathers day which I knew I could not use with the promotional code. My question is why can’t I use my gift card with a promotional code? It should not have anything to do with the promotional code. The gift card is all ready paid for and Penneys has the “cash”.
Do other stores such as Walmart, Target, Kohls, etc. treat their gift cards the same way?

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Dennis Schaefer July 5, 2014 at 10:24 am

Another way to put it I guess, is that my daughter gives me a gift card at Christmas and also on fathers day. Maybe I should just have her send me cash instead. That way I could use the cash, which would have been a gift card, and can also use my promo, penneys charge card, and get the full benefit of both. My statement will reflect the amount of the gift card, but at lease I get the benefit of both. Or else I guess I could just use the cash at another store.

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Dennis Schaefer July 9, 2014 at 10:20 am

Still waiting for the reply you promised me JCP.

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dorothy fleming July 1, 2014 at 1:50 pm

my account was closed today by GE Capital retail bank who handles the accounts for Penney’s. I hate GE Capital, try to reach someone on the phone to discuss an issue is impossible. I have had many bad experiences with them. I travel often and I set up an online account in Jan 2014 to have balance paid in full each month to avoid late charges and my concerns abount credit.
An an error was made online with the account info and payment was not accepted. It took weeks before I was advised it was past due and bank denied payment. As soon as it was brought to my attention the payment was taken care of immediately.
I was told this happened 2x in a 12 month period and therefore my account was closed. . I made every effort to speak to a higher autority at GE capital and JC Penny’s customer relations and the response was the same. I am very angry since I have been a customer for over 30 yrs. and a good customer. My account was always on time and all this happened since I went online to make certain that my account was taken care of when I travelled. I will not shop at JC Penny’s again since I believe they could have looked further into all my years of payments and realized the error was human and I was not avoiding my responsibility with payment and this issue could be resolved by me.

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Diane Bowles June 27, 2014 at 7:18 pm

I purchased a full sized mattress, box springs and bed frame from J.C.Penney, June 3, 2014. Delivery was scheduled for June 10. When the day arrived, only the bed frame was delivered. The mattress and box springs arrived three days later, which is when I discovered that the bed frame was a dangerously converted Queen sized set. The box springs and mattress sit on wooden slats that were installed when the frame was delivered. You can see the floor tile when looking down between the mattress and frame along the side and bottom and the foot of the frame sticks out approximately 5 to 6 inches on either side.. I sent a letter to Debra Berman, SVP of Marketing, June 13. However she never responded to my letter, nor has her assistant, Adella Acosta, responded to my telephone call. As a last resort,I went back to Penney’s, and was advised that only a technician could determine whether the frame was indeed unsafe and that he, the technician, would call in 72 hours. Now its June 27th and no technician. After charging over $1,400 on my Penney’s card, I still do not have a bed in which to sleep, because I, trusting Penney’s got rid of my previous bed prior to shopping. I am 74 years of age and had a double bypass a few years ago. If that mattress would fall through the wooden slats, I honestly don’t know what could happen. Someone, somewhere needs to help me

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Annette Harvin June 23, 2014 at 6:55 pm

I was assured by various employees in the credit department ( Tanya, Mary, Serena , Tiffany) over the phone that 1) they would send me copies of my monthly statements for the prior two years 2) would take care of the $2,300.00 charge that suddenly appeared on my account and all associated fees . When I ordered from JC Penney it is via the net and never for any large amount such as this. They are LIARS .n
None of what they stated they would do to rectify the situation has been done . Now the have allowed the account to be referred to credit collectors. I have no way to speak to the actual people in JC Penney. This is just to warn others the unfair manner JC Penney handles their customers. Please forward this to as many Facebook users so that they will be aware.

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Mike Mauer June 22, 2014 at 8:23 am

April 2014 we ordered 2 living room chairs from JCP. We paid the deposit and the balance was due upon delivery. The chairs were delivered in May but one was the wrong color (gray instead of blue). I refused shipment and was told they would be shipped in two weeks. No chairs yet but my AMEX card was charged for the delivery. We disputed the charge with AMEX and the store sales person said they would have to cancel the order to get a credit on my Amex account and then re-order it again at the same price. I got the one credit but the store still has not refunded my initial deposit . I also want to re-order the chairs (price protected) but won’t until my deposit is returned. Why does JCP make it difficult for customers to do business with them. All they had to do was credit my Amex card for my deposit and other payment made and write up an order for replacement chairs. JCP has to keep the customer out of the loop with the manufacturer because the customer had nothing to do with the shipping error. If this cannot be resolved next week, I will be contacting my local TV stations asking for consumer help and small claims court to get my money back be and be price protected on the replacement order.

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Matthew Schafer June 18, 2014 at 10:56 am

To whom it may concern, my name is Matthew Schafer on Tuesday June 17th at approximately 5:30pm i walked into the JcPenney store on a mission to bring my broken bracelet in to send out for repair. I do have a care plan on the item and i just sent it out about a month ago for another issue and it came back repaired perfect with no issues. With that in mind I approached the fine jewelry counter where I seen a couple ex-coworkers (I am a former employee of this store) i was talking to them for about 5-10 minutes. I was also browsing to possibly purchase an item if one happened to catch my eye. While I was browsing i was notified that the Loss Prevention Manager Stacey Brinig Baker did not want me at the fine jewelry counter.( I was terminated back in march for a violation of a store policy which is ridiculous with no warning or anything which is why NYS sided with me on my unemployment claim) After i was told that i was very upset I left the store with out having my item sent out for repairs. Now when I purchased this bracelet with the care plan I was told at any time to come in to the store if anything happens and it will be sent out and repaired at no cost to me. Having said all that do you not see a problem with this situation? This all occurred between 5:50PM and 5:57 on Tuesday June 17th 2014. Something needs to be done because apparently in fine print you forgot to put (excludes former JcPenney Associates.) I was treated absolutely horrible I’m disgusted with how Stacey tells me to leave the fine jewelry area. That is singling me out. I may be a former associate but at that time I’m a customer that needed to use the service that I paid my money for under the care plan. This whole incident is 100% awful and completely unprofessional for a manager to act liked she did. YOU do not treat customers that way it’s unacceptable. To sum it all up in a brief conclusion.

Former associate who came to the store to have my bracelet sent out and repaired. I had a care plan. While at fine jewelry I was told that Stacey Brinig Baker did not want me in the jewelry department and that is denying me a service that I have already paid for. So something needs to be done immediately. You can contact me VIA Email (mjsXXXX@gmail.com) or preferably by phone (315)-534-XXXX ( You can call any time 24/7 365 days a year ill pick up the phone.)

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Margaret June 16, 2014 at 12:08 pm

June 16, 2014

Ronald Johnson
Michael Kramer
Myron E. Ullman
6501 Legacy Dr.
Plano, Texas 75024

Dear CEO’s of JC Penny:

On May 24th, I placed an order online for a mattress, frame and bedding. The frame arrived and when I opened it to prepare for the delivery of the mattress on June 14th, there were only 2 wheels instead of 4 to set up the frame. I called immediately to ask them to simply send me 2 more wheels. Customer Service said no, we will pick up the one with wheels missing and send out another one, next Friday. They said they guaranteed all wheels will be included. I am not so sure.

I work 7 days a week and had to take off for the delivery on June 14th. I cannot take any more days off in the summer. So, the bed arrives, but without the box spring. I had called 2 weeks prior to the delivery to make sure a box spring was included. The furniture dept. looked up my order #2014-1446-2013-2783 and said, of course it is included. I said, “Are you sure? If not I would like to add a box spring to the order.” He said, “Yes, I am sure.” The mattress was delivered without a box spring.

I immediately called the furniture department. I was so angry, not only can I not use the bed frame to set up the bed, but no box spring, and I had put off having the person who was coming to sleep that night for two weeks until the bed came. Now, she couldn’t stay on the floor as she is too old and cannot sleep on the floor. The furniture person tried to get me to order the box spring, but I was livid and not going to order another thing from JC Penny, as it was already a fiasco and costing me more money. He tried to tell me I had a frame, so why did I need a box spring? Then he said, wow, you got a great deal on the frame, and that’s when I started yelling at him. He called me an idiot, and I hung up. I proceeded to call Customer Service and I told them about his comment, and though they were upset, they failed to help me resolve the issue of the box spring.

I have always bought beds from Macy’s and have NEVER had such a horrible experience as this. Besides, the bed frame was ALWAYS included, and not a separate payment. Also, I can get a mattress and box spring TOGETHER for $197.00 right now, on sale from $449.00.

Not only did I lose money by having to wait for a delivery, I had to put up my elder relative in a hotel a few towns away. It is inconceivable to me that I would be called an idiot by your salesperson, and that JC Penny doesn’t take responsibility for this error of missing box spring. At least, send me a box spring that your furniture person told me was included. I am also going to go to the Better Business Bureau with this if I don’t get a response. Obviously, calling your Customer Service number doesn’t resolve a thing.

Margaret S. Grigonis

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Rudy Juarez June 11, 2014 at 3:16 pm

We received a coupon for $15discount but when I went to use it to purchase some athletic shoes I was told that the coupon was only good at the dress shoe department. The coupon did not make this distinction. I find this to be a gross misrepresentation of what the coupon is supposed to do. I did not think JCPenney practiced this type of misleading advertising.

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Jayme Brace June 10, 2014 at 6:33 pm

Just received my online order and it was not my order! This is the second time this happened! I needed the items on my order for this weekend! The customer service rep from Ohio, gave me my options, asking me to take the wrong order back to a store..jcp’s mistake and I should make a trip to return it? Then we find out the dress I ordered is now out of stock and discontinued. Says they could take 25% off a different dress. Told me they have to pay for the shipping now so they are eating that money. When I asked if that’s the best they can do he accused me of wanting free stuff! I asked to speak to his supervisor and I was on hold at least 15 minutes. And he would not put him on the phone. I asked for his name and all he would give me was Scott. I spend a lot of Money at jcp and he’s causing me of wanting free stuff! I just wanted to be compensated for their mistake. My total call was 51 minutes! A waste of time! I have 2 small kids I needed to tend to but instead I was stuck on the phone and got no resolution. Think I’m going to be taking my business elsewhere.

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Claudia gonzalez June 6, 2014 at 12:16 am

This is to the CEO of jcpenny I would like to file a complaint in 2010 me and my husband
Bought our wedding rings we also included a lifetime protection plan we have
Had our rings cleaned numerous times since we got them just recently
They declined to clean them because the band of my ring didn’t match
To my ring and I didn’t know they had sold me the wrong set since I figured
Jcpenny employers knew what they were doing when I went back to talk
To the manager to fix this problem she did not even come see us which
I find is a waste of time to have a manager not to spare a little time
To solve a problem this is why I’m writing to you please help me resolve
This problem and get the right set of rings after all I payed for them
So I think I have every right to get what I payed for
Thank you

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Kathryn June 5, 2014 at 1:47 pm

Michael W. Kramer (up your pathetic rear)

I had to recently decline a job offer at your Rio Grande, New Jersey store. The reluctance of management to work with one’s schedule is abhorable. The HOSTILE situation Shivon McCarty created by spewing word vomit about me on my first day of training to a member of management named Diane Chester and Diane’s acceptance and tolerance of lies created what would have escalated into a HOSTILE work environment for me. I am too old for this crap. I go to work to make money to support my family NOT to be put down and spoken ill of by a dysfunctional bully of epic proportions. For management to tolerate such bad behavior is a weakness I CANNOT and WILL NOT tolerate by any stretch of the imagination. I am quite positive you have had more than one issue in other stored regarding managements playing of favorites and not doing anything about bad behavior. I am old enough and smart enough to know to pick my battles. The battle with Shivon and Diane is one I choose to avoid. Frankly, I don’t care who they do or what they do I simply don’t want to be their next victim. What I would like to know is what you intend to do. At this point I am well aware it is their word against mine and that they conspire their evil little plans and stories to coincide with one another’s and since I have declined position of employ my word may not mean a hill of squat to you. However, I would like you to please explain to me (and not in the beat around the bush calm the water terms management is so comfortable using) I am a highly intelligent human being who deserves to be treated with dignity and respect although I doubt I will get any from you since you allow poor behavior to run your stores I do NOT expect much from you in return. Word of advice…if you want this company to recover pull your head out of your butt and look at the store level for that is what is killing your company.

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KNR June 3, 2014 at 3:45 pm

I was a t the valley River location in Eugene Oregon and was appalled by the clothing worn by female employees. if you can’t squat down without half of your crack showing you should wear higher rise pants and longer shirts to work. This is unacceptable as is allowing employees to chew gum on the floor, smack, crack, slurp, smack, crack, slurp…..

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Kw June 1, 2014 at 3:25 pm

The store in pikeville ky is about the rudest bunch of workers! Asked us to leave the store because we pushed a buggy in and the reason why we had a buggy was because was have a 1 yr old! The lady in the store who’s name was DD followed us around the whole time! I will not be shopping at anymore jcpennys no matter what! I don’t understand they was a lady who had a stroller pushing it around in the store! They r no difference! But I’m calling corporate to file a complaint!

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KNR June 3, 2014 at 3:39 pm

Buggies and strollers are used for shoplifting all the time. Some parents do not care they put their children in the middle of their crimes. So are you saying that they should not have theft prevention? I was in retail for years and was amazed to the many ways people shoplifted. If you are innocent of any wrong doing, then it should not bother you that theft prevention was doing their job.

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carrie snow May 24, 2014 at 9:09 pm

I purchased a ring in Feb of 2013. This will be the 4th time I will be sending it in for repair. The diamonds keep falling out. The last time I had to take it in I asked for a refund I was ignored. I’ve called the store in oskaloosa with no return call called head quarters with no return call. Now I’m a little pissed off. This ring cost 1302.99 in total. I think I could have gotten better quality from Walmart super center. Actually I know I could of.

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Alicia May 24, 2014 at 1:34 am

Mike Ullman, CEO
JC Penney
6501 Legacy Drive
Plano, Texas 75024

VIA FACSIMILE: (972) 431-1362

RE: why JC Penney is a joke

Mr. Ullman,

One only needs to Google JC Penney to read how badly JC Penney is performing for its customers, its employees and its stockholders. My recent experience legitimizes the notion that ‘one can lead the horse to the water but one can’t make it drink’. Is it rhetorical to ask if you understand I am referring to JC Penney as the horse – and in many instances the other end from the head!?!

I am a recent college graduate with my first job. A teacher. My salary is respectable; I have perfect credit, if a bit limited (1 credit card). I am moving into my first apartment and I wanted it to be furnished by Michael Graves. The best I could do, and afford was to go shopping for his items that are exclusive to JC Penney. I was thrilled to find so many on sale today. My thrill ended there. At the prompt from your pop-up windows, I applied and got approved for a JC Penney Credit Card. It was very attractive in that it would give me another 25% off my just under $500 order.

The JC Penney staff (or outside vendor if that is what you use) would be best described as working in the sales aversion department. How many consumers are interested in a $100 initial credit line? That is what I was offered. Seriously, what can one buy with that? I could have put it on my regular credit card but I wasn’t given that opportunity at this point because I was “in credit not in sales.” After spending 30 minutes picking the items out, another 30 minutes to apply for credit and then call in, wait on hold and repeat all the information, I gave up and told the ‘sales averter’ to close the account with its niggardly approved credit limit. Only then was I told, ‘if you want a credit increase, I have to transfer you to another department’. I wanted to scream – I just wasted an hour of life I will never get back.

Mr. Ullman, I am young and full of pleasant ideals and high expectations. I am a consumer. Companies like JC Penney that fail to recognize that consumers have choices will fail its investors, its employees and its customers. I will buy my housewares elsewhere online. I felt inclined to write you for two reasons: I have been waiting for assistance during the time I typed this letter and, after reading about the high hopes for your stewardship of JC Penney out of the misery from your predecessor’s restructuring, re-branding and price schemes that drove customers away, I thought you’d want to know first hand how you lost a customer at the very beginning of my life buying cycle. For no reason but indifference. At the beginning of the phone call, I heard “these calls may be recorded”. I encourage you to go listen and hear first-hand.

Sincerely,
Alicia L.

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Brian Dahlquist May 20, 2014 at 9:25 pm

PLEASE FORWARD THIS TO MIKE ULLMAN CEO

My mother is employed by the JC Penney store in Kokomo Indiana and has a workmens compensation claim that has been going on since 09/02/2011. The claim # is 30110929160-0001 sedgewick is in charge or this claim, and has done a terrible job taking care of it. They have switched the claim from person to person and always say that the department is being reorganized and that people have been shuffled or quit or were fired. They have been dragging along as our mothers condition has not been improving. She has a persistant cough and dizziness and headaches caused by exposure to a white substance on nike tee shirts.

we have been lied to, put off, talked down to, and pushed asideby sedgewick. Sedgewick has been unbelievably negligent in this case and very unprofessional, they claim that this is JC Penneys fault, that Penneys changse things all the time and tells them what they can do. My family cannot believe this is true this is why I wanted to E mail you for an answer.

We want to settle this case with Penneys so we can get our mother care through her family doctor
and non sedgewick doctors. This has been a nightmare for us going through them for medical care. I could write a book about everything that has gone wrong with this case. In short everytime it looks like it is getting somewhere the representative gets fired, moved, or quits. Our mother is 80 years old and still works and is loyal to JC Penneys. An 80 year old long term employee should be honored by any employer. Penneys has not been loyal to her, they have let her down and have been disrespectful to her. She has been treated poorly in the store since this happened over two years ago.

I have called the Personal Department several times about this case to let someone know it is not being handled properly and have not recieved much help. The last time I called i spoke to the manager of workmens compensation dept. and he seemed irritated that I called.
Thank You Mr. Ullman for your time and a response to this E Mail

Brian Dahlquist
XXXX west 300 north
Greenfield In. 46140
317-326-XXXX
bkXXXX@aol.com

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Mary Walker May 20, 2014 at 4:20 pm

Dear Mr. Michael W. Kramer, COO, JC Penney Corporate Office; I and my family have been a customers of JC Penney’s for 60 plus years. In the past I have truly enjoyed being a customer of Penney’s. Penney’s product and Customer Service was always number one with our family. Penney’s was outstanding, but within the past 5 years has truly declined. I have limited my shopping to very few items because the merchandise has changed that is not meeting Penney’s standards that I have been accustom too. Most recently, I had a very disappointing experience with Penney’s Optical Department. I purchased two pairs of glasses from the Optical Department a few months ago for my sister Glendean Walker. My sister began experiencing problems with the glasses, the tint caused a glare, the lens were supposed to be scratched proof lens, lens continued to fallout of the frames, and the frame caused pressure points near my nose and she was unable to keep them clean. Upon returning the the glasses to the Optical Department, the Sales Associate, informed us the tint was coming off the lens, and the frame was damaged. Today, I received a call from the Optical Department and I spoke to another Sales Associate, and she informed me that the lab informed her that there was no problem with the glasses and in order for the repair to be completed, I would need to use the Protection Plan I purchased and the cost would be $65.00 plus, for the repair. I feel the response I received from the representative is unacceptable, and the rudeness of the representative was unnecessary. I realize the Associate has been with Penney’s for a long time, but rudeness is not necessary when the customer disagree.
I also, would like to comment about the current quality of the merchandise. Most of the merchandise does not stand up to the past quality for Penney’s. I purchased several items of clothing that lost it’s color, that came apart after one washing.
Penney’s carried past products that the quality was outstanding. I purchased several suits for church and work, that held their shape and color, that my niece still wear them, and its been over 13 year and they look great, nothing is out of place, and the color is great.
I realize Penney’s is trying market product that would cause a high cost for the customer, but to cheap is to cheap.

Thank you for your time and understanding.

Respectfully,
Mary Louise Walker

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ree May 19, 2014 at 8:56 pm

The company does not give recognition to hard working associates. Managers play favorites and employees do not get any monetary compensation, salary stays the same forever. We also get a lot of complaints and demands from supervisors and such like Christy that came to the store to supervise our work when her store in meyerland is even a bigger mess. They change policy rules all the time, like the two people per cage, now they want one person pushing cages that weight a big deal just to finish faster. The schedules are changed constantly with out a twenty four hour notice. If it continues like this we are gonna have to start a union to protect our rights. All of this is happening at the memorial in Texas store by the way.

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Brenda May 19, 2014 at 11:11 am

My daughter owed me money and was paying me back by paying money online to my JC Penney account. Well,her bank didn’t process the payment right away,so long story short, the payment to JC Penney failed to go thru. Twelve days later (my payment is now late) I get an email from them saying the payment did not go thru. So I get online right away and pay it from my own account. Well JC Penney took away my credit priveledges forever! I talked to 2 different people,one was very rude. To no avail! I am upset!

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KNR June 3, 2014 at 3:43 pm

Sorry to say, it was your bill and it is your responsibility to make sure the payment is made. Your daughter should have been directly paying you and then you paying your account. This is how our family has done it for over 25 years.

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Sharon May 19, 2014 at 11:04 am

I was given an egift card, but have not received an email form the company with the account information. I have contacted the 1-800 number several times and was told that they would send me an email with the information need to access my egift card, that never happened. Another time when I called, they informed me that something was wrong with their system and that they would send a new email to me with the information that I needed to use my egift card. Several days later I have yet to receive any emails from JCPenny. So once again I called the 1-800 number and this time the person said that I might want to write the egift card number number down, because the system shows that the card was purchased and is available to use. So now that I have a hand written (long) account number, I know that when I go to the store to purchase something that the sales clerk will be confused and unaware of how to call anyone for help. But, yet Pennys wonders why they are losing business. So much for wanting to keep customers. Don’t go through the trouble of purchasing a gift card from them on line, go somewhere else that is willing to assit the paying customer.

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Ojoma Omaga May 19, 2014 at 1:07 am

The worst place to take a portrait picture is the JcPenney in Richmond California. They are so unprofessional! They do not answer their phones and making appointments is useless because they don’t keep to the appointment time. We waited 50 minutes even though we came on time. Our appointment time was 1:50 pm and we didn’t get served until 2:40 pm. When we finally took the pictures we were rushed and our faces weren’t well seen as we went back to view the pictures. I got into confrontation with the manager because she wanted me to reschedule my appointment or wait until everyone is done to retake another picture. This is my daughters graduation from the university. We didn’t have any little kids in this picture. When we finally retook the picture the manager had already left for the day but secretly told one the employees to only take one sitting picture. I’m VERY disappointed, if i knew i wouldn’t have wasted my time. After all I’m paying for this service, as far as i’m concerned they should be fired, all three workers. JcPenney needs to clean house with the portrait department. As for recommendation they wont get one, all my friends will hear this story. Grading their services i will give it an F in everything they did. I found out that they were booking people ten minutes apart including people with children which takes more time.

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Susan Aragosa May 16, 2014 at 7:01 pm

Hi Mr. Ronald Johnson…I just wanted to let you know how much I have been shopping at Pennys over the last 6 months and why, as opposed to Kohls…first of all, my mother preferred to shop JCPennys but I always got a better deal at Kohls…I am a very frugal shopper on a tight budget as well as a 55 yr old female who likes to stay in style as a substitute elementary teacher…when you brought back your coupons for $10 off,,,etc…and fabulous sales, I found myself refurbishing my wardrobe from JCPennys! Fun, colorful and stylish clothing that was right for my age group! (I have walked out of Target too many times as I find their clothing cheaply made and overpriced.) I have been buying things at Pennys finding I am getting better deals than Kohls! The sad thing is, I used to take my mother to Pennys but she passed away from cancer this past October. I miss shopping with mom at Pennys but I think she is with me in spirit when I go there! I have had mainly very good shopping experiences in both Pennys with no complaints…I continue to tell all my friends and coworkers to go to Pennys and check out the deals and the clothes! Last week I added up my buys to be $175 before the deals and coupons…but I paid $49 with tax! I got 3 shirts, a handbag and a wallet for $49! Thank you and keep sending me those coupons and penny reward money that I used today! Sincerely, Susand and her mom, Marilynn

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Andy May 16, 2014 at 12:40 pm

Y’all need to send the dike manager at the Tuscaloosa store back up north very unprofessional and rude!! Gonna fire the best hair dresser y’all have been there 20 something years!! Total bull s***!! Roll Tide!!

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Marge schofield May 15, 2014 at 5:22 pm

I think penny’s is doing a great job with providing women with comfortable and stylish clothes. I stopped shopping at penny’s when coupons and sales were discontinued. Now that the “old” penny’s is back, I’m a customer for life. Thank you..

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Shannon May 14, 2014 at 2:11 pm

JC Penney Corporate,

Your new commercial being shown on NBC mobile app is offensive to me as an American. I live in a English speaking country and want to listen to English speaking commercials. If you have to show a Spanish speaking commercial, show it in Spanish speaking countries.

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Lisa May 26, 2014 at 8:56 am

It is unfortunate that you lack cultural competency. This country is made of people from all over the world, many of which speak a myriad of languages. Latinos generate billions if not more tax dollars in this country, in addition to their lions share of profit for every industry. Don’t you enjoy the benefits of those dollars at work? Well good for JCP for marketing to enormous customer base and the bottom line of the company, as well as one that keeps Americans employed. Unless you are a Native American your ancestors most likely came from another country as invaders or immigrants who spoke another language. It is unfortunate that you lost your native language or don’t respect your forefathers or those rich in culture and heritage. May I recommend you spend some time on ancestry.com or get the genetic testing which shows the background of your ancestors who most likely were not of English proficiency. Maybe then you can grow into appropriate cultural competence and you will not express your ignorance so disrespectfully. If you are a person of faith the shame on you for having less respect for the wonders of the work of your creator. Signed a proud Latina, born and raised as an American citizen, who is well educated, bilingual, loves her heritage and is culturally competent!!!! May God bless you.

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Glenda Thomas May 12, 2014 at 8:29 pm

My sister was in JC Penney at Memorial City in Houston, Tx this past weekend. She was in the ladies greasing room and heard a mans voice. She hollered at him he was in the ladies fitting room (thinking he had made a mistake) and she quickly dressed and got out of there. She then went upstairs which only consists of women’s lingerie and household furnishings. She went into this dressing room and as she was undressing she heard a man enter the room and was talking. She hollered at him and he told her he would leave as soon as he got his stuff together. She came out and spoke to a manager and was told this is acceptable per corporate policy!! She explained they cannot tell men they can only use the men’s dressing room!! Is this correct?? I’m disgusted!! I’ve shopped at Penneys for 50+ years but will no longer spend a dime in store or online if this is correct. I’ve warned my family and friends to also not shop there til this is resolved and we put men in their dressing room and leave women’s for just that, women!! What’s next, can men join the women in the women’s restrooms??

Pls respond ASAP as I am totally on a campaign to get this knowledge out even if I have to go to the press.

Glenda Thomas

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Maralyn Grosswald May 12, 2014 at 3:11 pm

Mr. Ronald Johnson,
JCP Home Store located SW 107th Ave & North Kendall Drive in Miami, Florida. The women operating the cash register when you enter the store, need a good dose of customer service. We live in a very diverse world these days and Miami is a melting pot. Unfortunately, the feeling is, if you don’t speak Spanish, you don’t get the level of customer service you should. Several weeks ago, I had had a conversation with the woman who is the store manager. I guess my complaint fell on deaf ears. I would appreciate it if some one in your office would contact me (305) 299-XXXX.

Thank you,
Maralyn Grosswald

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David Onuska May 12, 2014 at 2:36 am

I have done my clothes shopping, specifically jeans and shorts, at JCPenny for as long as I can remember. I have ways been happy with the products, until recently. I purchased multiple pairs of Arizona shorts and after only wearing each one a few times the buttons popped off of every pair. It’s not because the pants are too small, it’s because all the shorts are pieces of crap with buttons that are barely sewn on. I would think that a company that is supposedly in financial trouble would sell decent products to loyal customers, however I guess I was wrong. I will not be shopping at JCPenny anymore since I wasted over $60 on shorts that all are ruined after a couple wears.

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Heather ramirez May 8, 2014 at 9:14 pm

Hi my name is Heather and I have by ana products for the past three years. I buy the same thing over and over her $6.99 T-shirts and every color and in bulks. I’ve spent tons of money on her T-shirts and finally I went this year to pick up my large amount that I always buy and it was a different fabric. I always buy her T-shirts that have the tight stretch fabric . When I try to call JCPenney’s and asked what was going on they just said that they would send my complaint and nobody has ever contacted me back and I have been 4 months ago. I recently sent a message off to the JCPenney on Twitter and they said that they would send off my messages as well with no contact back. I’m very frustrated because this is the shirts that I always wear I have always bought them and I buy them in large amounts in use them all the time. every photo you will see I am wearing one of her shirts even her fancy shirts. Is there any way somebody can contact me and let me know if the fabric is coming back out Or has she stopped using it. Thank you

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AJ Smith May 7, 2014 at 4:44 pm

To Whom It May Concern:

First I must say I do not agree with your employees being paid on commission, if that was to be an added bonus that would be great but to make that their primary source of pay as hard as those girls work-then if they do not make their goal they are paid min wage-that does not seem hardly fair and you wonder why you have a high turn over and no one wants to work for JCP-Salon, you do not even offer them health insurance-Shame on you.

Wonder what the rest of the public would think of this-
I was not informed of this information by an employee but by a close friend applying for a job in the salon area.

I witnessed something in your Paducah KY salon over the course of the past few months.
I have worked as a beautician for many years and I can not stand to see another beautician try and steel customers from their co-workers-THAT IS SO WRONG. That same will put down the other girls work just to get a person to see her. Then she brags about not working on Sundays because she goes to church-that is no reason, you can come to work after church. That is also not fair to everyone who has to just about every Sunday-she should also have to work on a Sunday. While in the salon she was over heard talking about Sunday May 11 that even though she had no kids, she would not work for anyone-it was Sunday and “I am off on Sundays”-Does JCP really want a person like that representing them. I have seen some really hard workers your salon, one is a young girl with long blonde hair, she is always working hard and doing what she can to please her customers and the little dark hair girl next to her is a hard worker and so sweet as is the girl with different color hair and the African American girl. Really sweet girls but with the way they are treated by JCP and their co-worker it is beyond me why they stay.

It seems the manager plays favorites and that that one employee can do whatever she wants and the other girls just have to deal with it. Is the manager discriminating against the other girls? One would hope not that could be trouble. I had my mother in the salon the other day and a male manager came by and took pictures of the female employees-that made me and my mother very un-comfortable. I wonder if those girls know their rights when it comes to discrimination and sexual-harassment?????

I am not sending this to cause anyone to loose their job, I do not want that, your policies need to change-esp the way you pay your employees and offer them some added benefits like bonuses or health insurance and employees need to be treated with respect and customers should not be lied to or taken advantage of or be in pictures (if they are) without their permission!

Sincerely
An unhappy customer-who just might end up sharing this with others on Face Book, Twitter, and any other public social media.

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