JCPenney Corporate Office

JCPenney Corporate Office Address

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

Contact JCPenney

Phone Number: (972) 431-1000
Fax Number: (972) 431-1362
Website: http://www.jcpenney.com
Email: Email JCPenney


CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

JCPenney History

JCPenney, also called JCP or Penneys, was founded by James Cash Penney in 1902 as the Golden Rule Store.  Penney bought out his 2 partners in 1907 and began calling the stores J.C. Penny in 1913.  There were 35 stores at this time.

By 1917, there were 175 stores in 22 states.  In 1924, the 500th store was opened.  The 1000th store opened in 1928.

By 1941, JCPenney was operating in all lower 48 states.  They were over 1600 stores.

In 1956, the chain began advertising nationwide in Life magazine.  In 1959, the JCPenney credit card was launched.

In 1963, the JCPenney catalog was launched.  The catalog portion of the business was not profitable until 1971.

In 1971, founder James Penney died.

In 1993, JCPenney became the largest catalog retailer in the US.  In 2011, they closed their catalog business.

Today, the company operates over 1100 department stores in all 50 states and Puerto Rico.  Most locations are in suburban shopping malls.




{ 281 comments… read them below or add one }

Kathy Cox October 22, 2014 at 9:30 am

I liked the pants that I could only get at JCP-THE PLAIN POCKETS. They quit carrying them a while back. These were such a good seller. They could never keep enough of them in stock. Since then, none of the pants fit anywhere near that they should. I am very dissatisfied. Maybe they could find another pair of pants that my fit the description near to them. Everyone wants them back. Also, they need more short sleeve dress shirts for the fall and winter. We live in the south and it stays pretty warm here. Also, the catalogue was nice while it lasted please consider bringing it back. Last of all how about more customer human service, a computer cannot match that. Please reply ASAP, especially on the pants- Remember—JCP PLAIN POCKETS


Tammy October 19, 2014 at 3:12 pm

My daughter and I shopped at JCPenney’s in Leominster,Ma over the weekend and were disgusted to see how ultra thin the manikins you had on display at the front of your store were! Unrealistic and I believe this sends the wrong message to all the young woman shopping at this store! Shame on you!


Nancy October 19, 2014 at 1:00 am

Today was a very disappointing day after being treated with discrimination at JCPenney. The head manager from the jcpenney was very racist, she offended me. I told her that it was not my fault her employees did their job wrong and put the wrong price, but that racist lady exclaimed in my face that I was a lier that I had probably put the price to get it cheap. And she added that her employees do not mess up. Honestly she treated me with so much disrespect just because I am hispanic. The thing that bothered me the most was not that she didn’t let me buy the product to what the tag said, but that she had called me a lier and a thief. In no circumstances would I ever do that, I don’t find a reason why she would react the way she did. Ive been to other stores for example, Kohl’s and if the machine ever marks something else they either let me buy it at the price it says or they tell me nicely and with respect that the employee must of put the wrong price.


Susan Durkin-Altera October 18, 2014 at 1:55 pm

I have been a long time shopper at J C Penneys until the last CEO ruined the store. I would shop at your store more often if would had a decent website. I can’t use your website from my iPad. It is a terrible site. I end up ordering from Macy’s or Kohls or any other store because for example today I wanted to shop for sheets. I tried five times but could not use your site. Something is very wrong with your site. You need to fix it or you will continue to lose business.


Merry Case October 13, 2014 at 1:30 pm

About two weeks ago I lost most of my hair. I have been going to JC Penney the last 3 months and had my hair done by Ingrid. I knew the first time she had dyed my hair but the second and third time I thought she was coloring my hair but after the results of my hair, she has been bleaching for all three months. So two weeks ago I wake up and most of my hair is gone, I have pictures upon request. My sister told me I lost my hair from over bleaching because she had that happen to her too but not at JC Penney. I would like to know what someone is going to do about this because I have been very distraught, upset and not wanting to leave my house because it is such a mess. I have just ordered wigs, about 5 of them. It took me just about all my life to grow my hair where it was and only 3 months for someone to destroy it.
Merry Case


Jacqueline October 16, 2014 at 8:26 pm

Hi Mary,
I am sorry to read about your hair loss and I have had a similar situation. I have permanent hair loss as a result of the negligence of a JC Penny Salon employee.
The JC Penny stylist applied chemicals to my hair in contrast to the manufacturer’s instructions–among other things. My hair went from thick, full shoulder length healthy hair to patchy baldness, thin broken and damaged hair in 3 months. I had to see a dermatologist for chemical burns to my scalp and at the advice of the JC Penny Salon Manager I had a buzz cut–my hair cut to the scalp.
The assault to my hair and damage to my scalp occurred over a year ago and JC Penny has not compensated me in any way. I have a case with AIG who is J C Penny’s liability insurance carrier. AIG has been slow to respond. They have ignored medical documentation, resorted to unnecessary delays, and attempted to manipulate factual evidence to avoid taking responsibility.
I also bought wigs and sought medical and surgical remedies. I have spent more than $6,000 out of pocket (and counting). I suffered a great deal and empathize with you. You must continue to pursue compensation and justice for your loss. JC Penny must be held accountable for the actions of its employees, who are conducting its business– on its behalf. JC Penny must make us whole!!!


linda aragon October 11, 2014 at 1:18 am

I was a loyal customer for some 40 years but stopped shopping at JCP after the new CEO took over. I love the new format and the $ pricing. However, on Mother’s day and Father’s day 20% of the moms and dads that were featured in their ads were homosexuals.
I am sorry, but the homosexual community does not comprise 20% of the population. I am frustrated by organizations pushing the lbgt agenda. They can live as they please if they want but why do they have to try to get everyone else to think like they do.
JCP has been declining since the changes and it will continue until it closes down. I don’t shop there because they “don’t have the clothing styles I like” I don’t shop there because they are pushing their agenda on me and the restof the heterosexual population.


Ruth McIntyre October 8, 2014 at 11:59 pm

What a disappointment!! I’m a long-time shopper (40+ years) at Penneys but not any more. I spent approximately 45 minutes walking through Penneys at Clackamas Town Center Mall (Portrland, OR) looking for clothing items for my husband and myself. In that time, I could not find a sales clerk in any of the departments I was in and was never approached by a clerk to ask if they could help me. I don’t like to shop in the first place so this did not make me a happy customer. I finally asked the lady in the photo “salon” to call a manager for me to speak with. When the manager arrived, I explained my disappointment and her reply was, “well, you know, we’re having problems with our sales staff not interacting with our customers”. No kidding! I also told her that I, being an “older” customer, was having a real problem finding clothing styled for “older ladies”. She agreed that was a problem. No kidding! No wonder Penneys is having problems and their stock dropped 10.88% today! I wonder if Penneys will go the way of Wards and a few of the other “old timers” and close up shop? Looks like that’s what they’re striving for.


carlos vasquez October 7, 2014 at 4:05 pm

Your store 1337 in Downey ca is f*cken ridiculous their slow un professional this is my first time being a member. And I’m regretting joining with u guys I purchase a trio set rings with Lori and she put in the orderr to resize my rings on 9.15.2014. Last week they call me telling me the rings were their I ask the ring size to make sure they said 7 all 3 I told them no the guys were 10 and the girl 8.5 3days later. My ring came to the store but not my girls I’m getting married on 10th this f**ken Friday with no rings I call today and they telling me they don’t know where is my rings only a girl name Marci knows but she works tomorrow as soon I get the rings I’m out of jcpenny ur store is a joke ur company is not well reliable and unorganize I need my rings on Thursday contact. Me at 323 605**** my name is Carlos I will not recommend this store with anybody its bull shit


William October 3, 2014 at 2:39 pm

WOW!!! DON’T BUY ANYTHING FROM JC PENNEY’S IF YOU THINK YOU MIGHT HAVE TO TAKE IT BACK because if lose the receipt, you may find yourself being denied because you have been put on a black list!!!! I am amazed that JC Penney’s is in financial trouble and NOT COMPLETELY BROKE!!!!! I tried to return some items a couple days ago that I had lost the receipt to. I was told that my return was being denied, but I could call a 800 number to find out why. I called the number and was told an email would be sent to me to explain the reason for denial. I received the email this morning and call JC Penney’s. I was told that I had been put on a black list for returns without a receipt. Okay, now I am really confused! The only returns with out a receipt listed on this report was one back in Feb. of 2011 and one back in Nov. 2011. Apparently two times, PERIOD, without a receipt causes you to be put on a permanent denial list. I was told to call the JC Penney’s corporate office to try to get removed. I was told by the corporate office that it could not be removed. WHAT’S UP WITH THAT!!!!!! Walmart will allow you so many returns a year without a receipt, resetting every year. Shopping at Kohl’s or Old Navy and lost your receipt, no problem, they will give you a gift card for the amount of the return. WHO PUTS YOU ON A PERMANENT BLACK LIST?!?!?!?! JC PENNY’S THAT’S WHO!!!!!! My wife likes to buy things online from JC Penney’s since we live 70 miles to the closest store. There is always something that doesn’t fit tight, or look the way you thought it would and needs taken back. It has never been a problem, because we usually have the receipt in hand, but losing a receipt happens to all of us from time to time. Well, it sounds like JC Penney’s is not tolerant of that. For that reason, Kohl’s & Old Navy, you are going to be seeing a LOT more of us.


Tiana September 30, 2014 at 6:01 pm

I dropped my engagement ring off at JC Penny on Sept 8, 2014 to get sized. My soon to be husband bought the lifetime warranty, however, when I dropped my ring off they printed the PRICE of my ring AND price of warranty (things I DON’T need to know). I was told that it would take two weeks to get my ring back on Sept 23, 2014. Today is Sept 30th and I still have NOT received my ring. After calling and complaining I received a call from the “Jewelry Manager” on Sept 23th to advise that my ring was “misplaced” and once it was found that it missed the shipment and it then sat in the store for a week and corporate received. It the manager then advised that she sent an email to the manager to do a rush job and I would ‘HOPEFULLY” get my ring back “SOON” WTF. The manager ALSO kept saying “Well you dropped it off on the 8th and we are going through a billion dollar merger” I really son’t GIVE A F***K WHAT you are going through I just want my ring back. After my telephone conversation with the ‘Jewlery Manager” she advised that she would have an answer from me FIRST THING Monday morning (9/27/14) and today is WEDNESDAY Sept 30th and i have not heard a WORD from ANYONE. Needless to say I will NEVER purchase ANYTHING from JC Penny and I HOPE and PRAY that nothing else happens to my ring and I have to rely on this sloooooooooow warranty process. JCP has has my ring longer than I have been engaged……Sooooooooo disappointing


DiversityDiva September 30, 2014 at 11:29 am

Trust me, JCP does not care about these comments. It is ran by a bunch of OLD white ppl who have no idea about how the world is changing outside of the country club estates they live in. They have no clue that the racial diversity within the city a store is in should be reflected by the staff members they employ. Most of their in home decorators are nearly retirement age. They are archaic and this is why they will never recover. Not saying young people are where it’s at, I’m just saying old white ppl who were born during the segregation years are not exactly hospitable to the large multi-ethnic shoppers nowadays. This is evident in the all Spanish flyers they sent out. Lmao I guarantee you this idea came from an old white person with a Spanish speaking housekeeper in Texas and thought “I bet if Lupita knew about our sale she would spend some of her money I pay her in our stores…eureka!! I’m going to mail out an all Spanish sales sheet!” You can tell these older ppl just do not want to admit that blacks Hispanics and other nationality people are a huge consumer base. I won’t spend money in any store that I don’t see other ethicities other than white in. Who wants to be associated with that type of stigma these days? I grew up with JCPenneys back when the old ppl still working there were young…it was a cool place. Now they are trendy on paper and old fashioned in the store. Which is easy to tell by the sales or I should say loss of sales. It’s 2014 JCP is far behind. I’m sure they will hire another old white CEO. Since Johnson is no longer there. Even if Macys is ran by old white ppl you can’t tell when you shop there. As a multi cultural family I love seeing all the great diversity of employees they have in their stores… They also are much more fashion forward. Probably Bc their buyers are young and hip and in tune with the public Bc they are not stuffy old country clubbers. That was cool in 1981… JCPenneys was also cool in 1981.


Hazel Cable September 29, 2014 at 9:45 pm

Well I have BEEN an ARDENT WORKER WITH MY ASSOCIATES THAT I LOVE DEARLY at JCP and my CUSTOMERS ALL ARE IMPORTANT they share our WORLD. I am so SORRY that MANAGEMENT at Northwood Mall is not what I FEEL JCP IS LOOKING FOR OUT OF THEIR MANAGEMENT. To Their WORKERS INCLUDING MYSELF . Got an offer to leave on the 28th because i was asked to even though MANAGER DID NOT EVEN MAKE AN ATTEMPT TO PUT ME BACK INTO THE SYSTEM BUT THANK GOD, BECAUSE HE HAS A PLAN FOR ME AMEN!I MY resignation date was to end on 4th of October. I WILL have an ASPIRING LIFE working around GENUINE MANAGEMENT in the future.


Jane Terrell September 26, 2014 at 2:57 pm

Someone needs to update this site. I don’t think Ron Johnson is currently the CEO.


Leah Fowler September 24, 2014 at 6:18 pm

Dear JCPenney,

While I did enjoy using your line of credit shopping at your department stores, I no longer care to be a future customer. I unfortunately have been laid off from the active duty army. Therefore have taken a considerable cut in income. I was also placed in an $18,000.00 debt from the Army, and a $38,000.00 debt to the IRS from ill – knowledge on settlement payments. On top of that I have other smaller debts that are bulging interest from being so far behind. I am going to school full time, have a toddler, and am dealing with a particularly nasty time of PTSD/Anxiety. Your corporation is the ONLY debt that I am being harassed about on a daily basis – sometimes more than once in a 24 hour period. While I understand I am obligated to pay back the debt that I owe you, and I will make the repayment possible WHEN I am able, the amount of harassment I receive from your debt collectors is unbearable and ridiculous. I started receiving phone calls from the first 30 day past due payment I was behind on. Needless to say, this only adds to my anxiety. I would appreciate if your debt collectors would stop asking me to borrow money off of friends or family, it’s rude. I was cooperative in the beginning, trying to work with them, but I’m at the point where I just say: “Sorry, there is nothing I can do for you at the moment,” and hang up.

Leah Fowler


Peggy Ivie September 24, 2014 at 12:23 pm

I recently applied for a part time job at JCP Cortland, NY. I was shot down by your stupid little test which I chose to answer honestly.The manager who had tried very hard to help me apply after your software upgrade would not let me. The reason I am writing this is because all the jobs that I had held before with JCP did not count for anything. I was an excellent employee for your company and was rewarded for my efforts in different states. We were an AF family and therefore moved frequently. My longest stint was at Crossroads Mall in OKC,OK. Then as recently as 2007 I worked part time at JCP Parks Mall Arlington, TX. Now retired and living near Cortland, NY, I was looking only for part time work for a company I knew to be fair and unbiased up until now. Your test is ridiculous and Mr Penney must be turning over in his grave.


Pamela Qarbaghi September 23, 2014 at 12:21 pm

Please bring back East 5th tall plus size pants. I bought six pairs a year minimum from you and often found them sold out so I know they were a successful design. You should not have eliminated the flat front, straight leg, side zip pant from your mail order business. Style number 14J939J.


Donna Kelley September 23, 2014 at 12:01 am

Dear Corporate Executives of JC Penney
I have shopped many times at JC Penney over the years on my visits to the U.S. Thank you for everything I have ever purchased and never had one regret for any item. Your staff always goes that extra mile cheerfully and with professionalism at all times.
The reason I am writing to you is to ask, have you ever considered coming to Canada? I know the Target stores have gotten off to a bump start, but I think there could an easy way to boost the Canadian enthusiasm for Target. But, really I think a Flagship JC Penney here in London, Ontario Canada would be a boost not only for JC Penney, but for our Canadian economy. I know there would be a wonderful expandable market for your company and it could lead to a profitable and harmonious partnering if you would come to Canada, not Toronto, but London, Ontario. We are the heart of the corridor in Southwestern Ontario and your company is the best of the best. I hope you can find it at your convenience to at least examine these possibilities especially here in London, Ontario.
Thank you for taking the time to read my note and again thank you for your wonderful store, your great staff and your steadfastness in the market.


Always, Donna Kelley


Jaime September 19, 2014 at 3:38 pm

To Whom It May Concern:

I have been a loyal J C Penney costumer for many years, but as of September 13, 2014 I may never shop at a J C Penney store again. I was shopping in Columbus, Oh at Polaris shopping mall. I had 2 pieces of jewelry to buy in my hand. I walked to jewelry counter talking with my aunt saying something about checking out a gentleman who worked there acknowledged me by making eye contact as he was standing behind the counter and turned and walked away without even speaking. As I said, excuse me I am ready to check out he walked faster away from me. I went to the next jewelry counter and an older gentleman was helping a costumer on the other side of counter. I sat my 2 pieces of jewelry on the counter and he looked at me and said “are you ready to check out?” I said yes and he said “well you can’t do that here you have to go over to costumer service” and pointed to clothing area. I walked over there to find two cashiers trying to check people out and 15-20 people in line. I was not willing to wait behind people with arms full of clothing items to buy 2 pieces of jewelry. I walked back to the jewelry section and found a lady behind another counter. My aunt who I was with asked if we check here and she said “yes” my aunt then looked at me and said “see I told you we check out here” and then the sales lady said “oh I am sorry you have to go to costumer service line.” I gave the lady the 2 pieces of jewelry and told her that I did not have time to wait in line of 15-20 people and I did not have time to put my jewelry back. I also told her that it was obvious that J C Penney did not want or need my money obviously. She smiled and said she would put my jewelry back. I have always been able to check out in the jewelry department before. If this is a new policy it needs to be handled with more care.

I have had a J C Penney card since I was 20 years old. That is 15 years and I may never it use it again unless something changes my mind. I do not live in the Columbus area and have not encountered this kind of treatment in my area, but it was a horrible experience and I found similar jewelry at Macy’s later that day and had a great experience and even was offered an additional discount because I was using my Macy’s card. It felt like Miracle on 34th Street where Macy’s came out smelling like roses and it is even Christmas yet.


Jaime Moreno


Shavone Allen September 19, 2014 at 12:26 pm

I made an appointment on September 14, 2014 to get my hair done on September 19 @ 10a.m. I showed up on time and my stylist showed up 45mins later??? who does this? I was then asked by the receptionist (which was extremely nice) that my stylist asked her to wash my hair. I don’t know if the stylist has been certified to do that BUT I agree and as I’m doingat the bowl, I notice my stylist wrong someone else’s hair. So I mention this to the receptionist and she states “oh, she had an appointment with my stylist at 11:45… at this time it’s 10:48…Does this makes sense? I’m crunched for time as well, but I didn’t know that I had to mention that…So basically I didn’t get my hair done. I had planned on going out tonightThis is very unprofessional… JC Penny Salon in Joliet, IL. I am EXTREMELY disappointed.


Patricia Spicer September 18, 2014 at 12:35 pm

Very bad experience trying to pick up an order I placed and paid for on-line and shipped to the local store. I have trouble standing and walking, had to search for someone to help me. The items were not in the “system” so I had to stand and wait while the girl searched for my items. Found it, but that was as far as she could go, so she asked another girl. Oh, one of the ten shirts wasn’t with the nine others, so I couldn’t have any.
At home again, without my items I called customer service, they put me on hold until I hung up.
Called the store manager first thing this morning. Surprise, manager won’t be in today. Asked for name and number for regional manager, wouldn’t give it to me, but was told the other item came in, now I could come back “once they get it in the system” to pick them up.
Will I buy from here again? I doubt it. Am I upset? You bet I am!


alicia September 17, 2014 at 4:19 pm

Horrible Service! Horrible Return Policy! You guys did certainly lose a customer. I’m shredding my black JCP card. I have shopped with you guys for a long time now. Never had I had a problem with returns. But the fact you guys were trying to give me less then what I paid for a sweater. I’m getting cheated out of my hard earned money. Ridiculous! Never shopping at JCP again til you make the return policy right. I’m taking my money and spending it at Nordstrom. Get it together JcPenney!


Sydney September 21, 2014 at 9:21 pm

I work at Penney’s and we get people like you every day. If you don’t have a receipt you get the lowest price it’s ever sold for. Maybe you should keep your receipt next time. Also, we can look up your past purchases if you paid with debit/ credit. How are WE supposed to know how much you paid if you DON’T have your RECEIPT. Obviously money isn’t much of an issue if you shop at Nordstrom.


St September 17, 2014 at 1:26 am



Hailey Milby September 16, 2014 at 11:24 pm

To whom it may concern, please put Hailey Milby as a model for girls clothing in your store in a large picture on the wall. Hailey is on Facebook her mother is Andrea Milby; she has her own Facebook too. Thanks
PS thats not her right email though


Ashley williams September 16, 2014 at 8:31 pm

Jcpenney sucks how they run their stores they lie on honest and good people
And the management is completly unethical and they are petty and dont do any hard work just be all around everywhere they suck


Deborah September 14, 2014 at 2:23 am

I live in Arizona and I am really disappointed that JCPenny’s Outlet was removed from Arizona Mills Mall..!! It was one of our best store there. Many would love to have JCP back!!


Maria September 10, 2014 at 3:02 pm

I live in the Bronx and I recently received an advertisnig brochure at my home in Spanish. I am disgusted not because of the Spanish Language but because it is assumed I am Spanish speaking. The last time I checked, the language of this land is ENGLISH. When I shop JC Penny, it is assumed I speak Spanish. I am called “mamita” “cherida” ext. There are very few Spanish speaking people on my block and we all feel the same. I will no longer shop JC Penny. I cutting the JC Penny card I have.


J. Pantaleo September 9, 2014 at 11:39 pm

I live in Southern California, while I know there is a huge influx of Hispanic people here, I am NOT Hispanic. This IS still the good old USA where English is suppose to be the main language, yet I received an Advertisement in the Mail today and it was ALL in Spanish. Has J C Penney changed its main language to Spanish now? Please do not send me any more mail in Spanish as I do not read Spanish.

Thank you, J. Pantaleo


Michelle September 9, 2014 at 2:41 pm

Huntsville, Al. I would like to see JCP move to a more reputable location. I really do not believe that you understand the effect Madison Square Mall has on your store. We have great new locations popping up around us, yet JCP is stuck in a mall worthy of a flea market. Please update us on new plans that you have to move out and bring the style back to JCP. We have lots of money in this area and would like to spend it in a new JCP location. Looking forward to your response. Thank You


S. Pereira September 8, 2014 at 2:05 pm

To whom it may concern. Freehold NJ 9/6/2014,There a storm passing thru, lightning, thunder storms, flooding rain, power lines down,it was a mess. I was near the exit door with my 3 small children waiting for my husband to pick us up, when I was approached by what it looked like a teenager to me wearing jeans and a t shirt. When he asked me are you a customer her, when I replied yes, I was told in these exact words, YOU NEED TO GET OUT when I questionned who he was he, he told me he was the security there.
I told him to see ID and he said he had it at his desk. i asked to see his ID because I wanted his name to report him because of his unproper way of treating the customers. You are putting out customers and children out into this terrible weather and on top off it you disrespect them by speaking to them like this.. Not acceptable. H refused to give his name. I been a customer for 20 years and have never been treated like this. please find out, who this person was and please address this problem. thank you


Jerry Driggers September 7, 2014 at 10:50 pm

I was In jcp in rockingham nc today and when I walked in the air conditioner was broken. They had put out portable air conditioners to try and cool it off in there. This is not the first time I have experienced this in this store. This makes 3 times I know of. I remember it being like this last year. I also remember asking the clerk last year when were they going to fix it and if I recall I thought she said a couple of months. I thought no possible way could that be. But while I was checking out today I also ask the clerk the same question about when were they going to fix the air and I was told six weeks. I responded and said that makes no since. I also let her know I remember being told it was going to be repaired or replaced last year. I don’t understand that a company as well off as jcp can not fix this problem. You have the money I’m sure. I am a regular shopper on there and I would hate to know that I can’t shop because I’m sweating like a pig. Please look into this case and fix the air. The comments I heard from other customers from across the room was not nice. One man was even frustrated with his wife and they began to argue because of it. I would like to hear back from someone in the corporate office about this znd to know it will be fixed, coz you know I will be going back in there znd I will know if it was taken care of and if it’s hot in there I will just turnaround and leave. Its ashame to the community. Just replace it and let your customers be able to shop comfortably.


John E, Whitley September 7, 2014 at 10:56 am

Dear Sir:
On 8/24/14, I ordered two pair of Florsheim dress shoes thru Cust. Svc. JCP had them on sale, plus 20% off if I used my JCP card. Awesome! I soon received an email informing me of a possible cancellation due to a “credit” glitch, and had to reply NLT 8/214. I quickly called the 1-800 given in the email. No problem I was assured, by Shelia, you have excellent credit since 82′. Again, another email, same problem and another call. Spoke to Supvr. Faye. on 9/4/14, apology given, and will “express” ship my shoes in 2 days! Again, awesome! You guessed it, another email, another call to Cust. Svc. on 9/6/14 and spoke to Credit Supvr. Mike. He stayed on the line and called another number. We both explained the whole story AGAIN! This time, I was offered an additional discount for my troubles. What broke my patience was the lady on this other line repeated my order, and you guessed it, wrong size, wrong color!. I asked “Mike” to not only cancel my order, but cancel my JCP account.
I doubt you will ever allow this to be seen by the public, maybe, but the old saying, “Buyer Beware” is absolutely true in this case. I will order direct from the manufacture, and yes, I will pay more. I would give you our acct. number, but my wife says, not online!
John & Martha Whitley


Asilrocks September 6, 2014 at 3:02 pm

I get your flyer with coupons in the mail which is fine if it was in ENGLISH I think it’s totally wrong and rude and how dare you assume that because my last name is Lopez that I speak- read or even understand what any of it is saying nobody in my household does why would you do that. Get your act together cause this just didn’t happen once.


Dorothy September 5, 2014 at 1:47 pm

I live in Janesville ,Wi corporate office decided to close our store and I was very disappointed when you made the announcement. No very upset!! I don’t understand why in the world you close a store that has been in a town as long as Penney’s was. I have one of your credit cards but I won’t ever shop there again. I have to drive an hour to get to one of your stores. I have always depended on Penney’s for my drapes would you please reopen for the community we miss your store. We don’t have any other store to go to for things like that with your quality. Hope you make the decision that is best for the residents here!!!!!! We want Penney’s back in our town!!!!!!!!!


VIRGINIA August 28, 2014 at 3:17 pm

On August 9 I ordered a queen size bed set and a matress set. The bed arrived within a week, and I was very happy with JCP.com for furniture. However, the mattress set never arrived. It is now Aug. 28 and I have placed numerous calls to the Furniture Dept. Customer Service checking on my order. Yesterday they finally told me it is lost, and they will open a case to research this lost purchase. I called today to find out if they located the item, and they told me they won’t even start to look for it up to 72 hours or so. That they have so many lost items they are looking for with cases that were opened 4 to 5 days ago. So now I am suppose to wait till you find all your lost merchandise before you begin to research my purchase. First of all this is the age of computers, and you should establish a system that when an online purchase is overdue in arrival, a pop-up alert notifies a clerk at a computer screen. I would think that JCP.com could afford to hire clerks to check items before the customer has to complain. If I would never have called JCP.com furniture to tell them that I never got my purchase, they would not know or care. This item has been on my JCP credit card since Aug. 9. You were sure to get that right.
If the stock holders of JCP want to know why the company is slipping so badly it is because of their lack of business savy. Buying furniture online is a great convenience, but you have to know what you are doing and stay ahead of the problems and complaints.


Jan Downey August 27, 2014 at 8:31 pm

My order was placed on 6/20/14 for:
8 JCP Home Stoneware dinner plates
8 JCP Home Stoneware salad plates
8 JCP Home Stoneware dinner bowls
1 JCP Home Stoneware platter
2 JCP Home Stoneware serving bowls

The dinner plates, dinner bowls and platter arrived shortly after the order date of 6/20/14. One box of 4 dinner bowls arrived with a broken bowl which I returned and had to reorder. The packaging with the styrofoam was unbelievably messy! It was impossible to get the stoneware out of the box without getting the tiny pieces of styrofoam everywhere!!!! I cleaned it up of course but it was IMPOSSIBLE to get every minuscule piece. A week later I was still finding little bits of foam.

Today I received the 2nd part of my order: salad plates and serving bowls. I opened a box of 4 serving bowls and again saw the awful and very messy packaging. This time I decided to take the boxes out on our deck and hopefully the millions (it seems like millions) of bits of styrofoam will blow away!!!!! The side pieces of styrofoam crumbled when I tried to take them out of the box. I have pictures. Where should I send them?

JCP…..come on!!!!! How does one get the stoneware out of these boxes without creating a major mess!! I love the dishes but your packaging, not so much!!!!!
Well actually, it’s a disgrace to your company!!


Kristine Sulik August 25, 2014 at 1:40 am

I ordered shoes Sunday Aug 17th for $68.89 on JCPenney.com. Used a Visa gift card in the amount of $50 expecting a prompt for the remaining $18.89 owed. No prompt so I called customer service number in Columbus to give the information to pay the remaining due $18.89. They were closed so I called Monday gave them the story said I wanted to give them my debit card number for the balance as I did not want the order cancelled. No problem they said took my debit card number we hung up. Checked my bank account to find a pending charge of $47.01! Not the right amount! I called back spoke to another person explained what happened told them to just put the entire purchase on my credit card- did not want to risk errors in my bank account. Customer service rep said no problem it’s done. Checked my credit card online- $68.89 charged AS WELL AS a charge for $49.51. Called back the 800 number on my online statement, explained yet again, the lady traced the credit card and it was used by a JC Penney representative to charge someone else’s blinds! Customer service rep called that customer confirmed the customer ordered with her JC Penney credit card but somehow the JC Penney rep used my credit card number. Told me to watch my account for the charge to be removed. I checked today Saturday the 23rd and the charge has been removed, yet now there is an additional charge for $24.85!! Called back today August 23rd spoke to Danielle and she researched -again same customer ordered another set of blinds and IT WAS CHARGED TO MY CREDIT CARD AGAIN! When I told her this is unacceptable that in the course of a week I have had several egregious mistakes with ALL of my accounts done by customer service reps in your Columbus call center, her response was she would forward to your Loss Prevention department to “investigate,” the charge could not be removed, I would have to dispute it with MasterCard and cancel my credit card because this is obviously not going to stop as it is stored in other people’s accounts in your JC Penney system. To say I am disappointed in JC Penney is an understatement. Even in your recent trying times I remained a loyal customer and have been my entire life. This ongoing saga goes beyond the scope of poor customer service and simple errors. I do not understand how all of these things can happen on one account for a simple online order for shoes. I have spent hours in the past week monitoring my accounts, calling your reps, rehashing this nightmare and as I type this I now have to figure how to end this ongoing saga because I really don’t feel I should cancel my credit card because of the gross incompetence and negligence of your representatives. It appears now I have no choice but to do so to put this to bed so to speak. I feel the need to inform you of one customer’s experience in the course of the past week for a simple online order of a pair of shoes. I ordered shipment to my local store and that was prompt and received the phone call they had arrived. To that end I say it went well. If or when I will be able to clear up the issues with my credit card and your call center remains to be seen. If other customers experience the same baffling errors and runaround I received this week I am sure you will eventually notice in your bottom line. Simply put, attention to your online call center is in order.


jewell Henry August 24, 2014 at 3:19 pm

It is way to hard to order from computer would never let me put in were I could pick
up order so had to pay 8.95 to be sent to home not a easy way to order from home.


conrad bradley August 19, 2014 at 1:26 pm

In the mail today I received a JCPenny Mastercard that I did not apply for. Upon calling the issuer I was told I was randomly selected for a free upgrade to a JCPenny Mastercard but my regular JCPenny card was also open to use. I promptly closed both accounts. Your credit issuer is unethical to put it politely. Not only did you loose a customer who routinely shopped at JCPenny once a month but I plan on sharing my experience throughout social media.


Mariel Rose August 19, 2014 at 12:02 pm

Good morning I know this is something that may be quiet unusual and way left field, but I am sitting here with tears in my eyes and a heavy heart with absolutely nowhere to turn and no help. I am a mother of three very smart impressionable school age children and I need help. I have looked high and low for days and really anticipated to be back to work now but nothing has come up and my children are in desperate need of things for back to school. I am married but my husband is totally disabled and I have no family to help me in the area. It really seems right now as if everyone is struggling to make it. I worked at that company for 3 years and didn’t expect to loss my job at such a terrible time. My kids are so wonderful and deserving. I always have provided for them in the past this will be the first time that my back has been against the wall in this type of way. I normally always take advantage of your back to school sales at the Allen location. It really hurts me to have to sit here and ask for help but it would hurt them more if I don’t. If someone could please contact me even if you can or can’t help I would appreciate it so much. I’m sincere right now I’ve even applied to your company for work. I just need a little help, thank you and God bless.
Thanking You In Advance,
Mariel Rose
Contact Information
Mariel Rose
xxx Pagoda Dr.
Anna, Texas 75409


La-Shawn Spencer August 17, 2014 at 3:07 am

I was in the JCPENNY salon today in Cary, NC & had my hair done by TJ. He did an awesome job & he is the only reason myself & quite a few ladies I know go to this salon. He takes the time to make sure that your hair is healthy & puts 110% behind his work. There are very few stylist in this area that cater to ethnic hair & truly care about his clients. I did have one issue while in the salon that bothered me to my soul. There was a young lady that came in who went to another salon & wasn’t satisfied with her hair so she came in to get TJ to fix it. He patiently explained to her what needed to be done & she didn’t want him to do what needed to be done. Now this man does hair for a living, but you don’t trust what he is telling you? If that’s that’s the case, then why come to him to get your hair done. The whole time TJ was flat ironing my hair she was standing next to him pretty much telling him what he would do & what she was going to pay!!! Who does that???? He calmly kept explaining to her what needed to be done & what the price was but she wanted him to give her a discount because she had a bad experience elsewhere. She even talked to the manager that was working & kept changing up her story. The client stepped out the store to talk on the phone & my mother overheard her telling whomever she was speaking to that she was going to get her way & get it for free. I wanted to tell the manager this before I left but she stepped out if the store before I was done with my appointment. I plan on calling her in the morning, but I also felt that I needed to let corporate know that TJ is outstanding, & I hope that you guys keep him on staff because losing him would be a blow to this store……..


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