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JCPenney Corporate Office

JCPenney Corporate Office Address

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

Contact JCPenney

Phone Number: (972) 431-1000
Fax Number: (972) 431-1362
Website: http://www.jcpenney.com
Email: Email JCPenney

Executives

CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

JCPenney History

JCPenney, also called JCP or Penneys, was founded by James Cash Penney in 1902 as the Golden Rule Store.  Penney bought out his 2 partners in 1907 and began calling the stores J.C. Penny in 1913.  There were 35 stores at this time.

By 1917, there were 175 stores in 22 states.  In 1924, the 500th store was opened.  The 1000th store opened in 1928.

By 1941, JCPenney was operating in all lower 48 states.  They were over 1600 stores.

In 1956, the chain began advertising nationwide in Life magazine.  In 1959, the JCPenney credit card was launched.

In 1963, the JCPenney catalog was launched.  The catalog portion of the business was not profitable until 1971.

In 1971, founder James Penney died.

In 1993, JCPenney became the largest catalog retailer in the US.  In 2011, they closed their catalog business.

Today, the company operates over 1100 department stores in all 50 states and Puerto Rico.  Most locations are in suburban shopping malls.

 

 

 

{ 246 comments… read them below or add one }

VIRGINIA August 28, 2014 at 3:17 pm

On August 9 I ordered a queen size bed set and a matress set. The bed arrived within a week, and I was very happy with JCP.com for furniture. However, the mattress set never arrived. It is now Aug. 28 and I have placed numerous calls to the Furniture Dept. Customer Service checking on my order. Yesterday they finally told me it is lost, and they will open a case to research this lost purchase. I called today to find out if they located the item, and they told me they won’t even start to look for it up to 72 hours or so. That they have so many lost items they are looking for with cases that were opened 4 to 5 days ago. So now I am suppose to wait till you find all your lost merchandise before you begin to research my purchase. First of all this is the age of computers, and you should establish a system that when an online purchase is overdue in arrival, a pop-up alert notifies a clerk at a computer screen. I would think that JCP.com could afford to hire clerks to check items before the customer has to complain. If I would never have called JCP.com furniture to tell them that I never got my purchase, they would not know or care. This item has been on my JCP credit card since Aug. 9. You were sure to get that right.
If the stock holders of JCP want to know why the company is slipping so badly it is because of their lack of business savy. Buying furniture online is a great convenience, but you have to know what you are doing and stay ahead of the problems and complaints.

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Jan Downey August 27, 2014 at 8:31 pm

My order was placed on 6/20/14 for:
8 JCP Home Stoneware dinner plates
8 JCP Home Stoneware salad plates
8 JCP Home Stoneware dinner bowls
1 JCP Home Stoneware platter
2 JCP Home Stoneware serving bowls

The dinner plates, dinner bowls and platter arrived shortly after the order date of 6/20/14. One box of 4 dinner bowls arrived with a broken bowl which I returned and had to reorder. The packaging with the styrofoam was unbelievably messy! It was impossible to get the stoneware out of the box without getting the tiny pieces of styrofoam everywhere!!!! I cleaned it up of course but it was IMPOSSIBLE to get every minuscule piece. A week later I was still finding little bits of foam.

Today I received the 2nd part of my order: salad plates and serving bowls. I opened a box of 4 serving bowls and again saw the awful and very messy packaging. This time I decided to take the boxes out on our deck and hopefully the millions (it seems like millions) of bits of styrofoam will blow away!!!!! The side pieces of styrofoam crumbled when I tried to take them out of the box. I have pictures. Where should I send them?

JCP…..come on!!!!! How does one get the stoneware out of these boxes without creating a major mess!! I love the dishes but your packaging, not so much!!!!!
Well actually, it’s a disgrace to your company!!

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Kristine Sulik August 25, 2014 at 1:40 am

I ordered shoes Sunday Aug 17th for $68.89 on JCPenney.com. Used a Visa gift card in the amount of $50 expecting a prompt for the remaining $18.89 owed. No prompt so I called customer service number in Columbus to give the information to pay the remaining due $18.89. They were closed so I called Monday gave them the story said I wanted to give them my debit card number for the balance as I did not want the order cancelled. No problem they said took my debit card number we hung up. Checked my bank account to find a pending charge of $47.01! Not the right amount! I called back spoke to another person explained what happened told them to just put the entire purchase on my credit card- did not want to risk errors in my bank account. Customer service rep said no problem it’s done. Checked my credit card online- $68.89 charged AS WELL AS a charge for $49.51. Called back the 800 number on my online statement, explained yet again, the lady traced the credit card and it was used by a JC Penney representative to charge someone else’s blinds! Customer service rep called that customer confirmed the customer ordered with her JC Penney credit card but somehow the JC Penney rep used my credit card number. Told me to watch my account for the charge to be removed. I checked today Saturday the 23rd and the charge has been removed, yet now there is an additional charge for $24.85!! Called back today August 23rd spoke to Danielle and she researched -again same customer ordered another set of blinds and IT WAS CHARGED TO MY CREDIT CARD AGAIN! When I told her this is unacceptable that in the course of a week I have had several egregious mistakes with ALL of my accounts done by customer service reps in your Columbus call center, her response was she would forward to your Loss Prevention department to “investigate,” the charge could not be removed, I would have to dispute it with MasterCard and cancel my credit card because this is obviously not going to stop as it is stored in other people’s accounts in your JC Penney system. To say I am disappointed in JC Penney is an understatement. Even in your recent trying times I remained a loyal customer and have been my entire life. This ongoing saga goes beyond the scope of poor customer service and simple errors. I do not understand how all of these things can happen on one account for a simple online order for shoes. I have spent hours in the past week monitoring my accounts, calling your reps, rehashing this nightmare and as I type this I now have to figure how to end this ongoing saga because I really don’t feel I should cancel my credit card because of the gross incompetence and negligence of your representatives. It appears now I have no choice but to do so to put this to bed so to speak. I feel the need to inform you of one customer’s experience in the course of the past week for a simple online order of a pair of shoes. I ordered shipment to my local store and that was prompt and received the phone call they had arrived. To that end I say it went well. If or when I will be able to clear up the issues with my credit card and your call center remains to be seen. If other customers experience the same baffling errors and runaround I received this week I am sure you will eventually notice in your bottom line. Simply put, attention to your online call center is in order.

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jewell Henry August 24, 2014 at 3:19 pm

It is way to hard to order from computer would never let me put in were I could pick
up order so had to pay 8.95 to be sent to home not a easy way to order from home.

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conrad bradley August 19, 2014 at 1:26 pm

In the mail today I received a JCPenny Mastercard that I did not apply for. Upon calling the issuer I was told I was randomly selected for a free upgrade to a JCPenny Mastercard but my regular JCPenny card was also open to use. I promptly closed both accounts. Your credit issuer is unethical to put it politely. Not only did you loose a customer who routinely shopped at JCPenny once a month but I plan on sharing my experience throughout social media.

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Mariel Rose August 19, 2014 at 12:02 pm

Good morning I know this is something that may be quiet unusual and way left field, but I am sitting here with tears in my eyes and a heavy heart with absolutely nowhere to turn and no help. I am a mother of three very smart impressionable school age children and I need help. I have looked high and low for days and really anticipated to be back to work now but nothing has come up and my children are in desperate need of things for back to school. I am married but my husband is totally disabled and I have no family to help me in the area. It really seems right now as if everyone is struggling to make it. I worked at that company for 3 years and didn’t expect to loss my job at such a terrible time. My kids are so wonderful and deserving. I always have provided for them in the past this will be the first time that my back has been against the wall in this type of way. I normally always take advantage of your back to school sales at the Allen location. It really hurts me to have to sit here and ask for help but it would hurt them more if I don’t. If someone could please contact me even if you can or can’t help I would appreciate it so much. I’m sincere right now I’ve even applied to your company for work. I just need a little help, thank you and God bless.
Thanking You In Advance,
Mariel Rose
Contact Information
Mariel Rose
972-816-xxxx
xxx Pagoda Dr.
Anna, Texas 75409

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La-Shawn Spencer August 17, 2014 at 3:07 am

I was in the JCPENNY salon today in Cary, NC & had my hair done by TJ. He did an awesome job & he is the only reason myself & quite a few ladies I know go to this salon. He takes the time to make sure that your hair is healthy & puts 110% behind his work. There are very few stylist in this area that cater to ethnic hair & truly care about his clients. I did have one issue while in the salon that bothered me to my soul. There was a young lady that came in who went to another salon & wasn’t satisfied with her hair so she came in to get TJ to fix it. He patiently explained to her what needed to be done & she didn’t want him to do what needed to be done. Now this man does hair for a living, but you don’t trust what he is telling you? If that’s that’s the case, then why come to him to get your hair done. The whole time TJ was flat ironing my hair she was standing next to him pretty much telling him what he would do & what she was going to pay!!! Who does that???? He calmly kept explaining to her what needed to be done & what the price was but she wanted him to give her a discount because she had a bad experience elsewhere. She even talked to the manager that was working & kept changing up her story. The client stepped out the store to talk on the phone & my mother overheard her telling whomever she was speaking to that she was going to get her way & get it for free. I wanted to tell the manager this before I left but she stepped out if the store before I was done with my appointment. I plan on calling her in the morning, but I also felt that I needed to let corporate know that TJ is outstanding, & I hope that you guys keep him on staff because losing him would be a blow to this store……..

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