JCPenney Corporate Office

JCPenney Corporate Office Address

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

Contact JCPenney

Phone Number: (972) 431-1000
Fax Number: (972) 431-1362
Website: http://www.jcpenney.com
Email: Email JCPenney


CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

JCPenney History

JCPenney, also called JCP or Penneys, was founded by James Cash Penney in 1902 as the Golden Rule Store.  Penney bought out his 2 partners in 1907 and began calling the stores J.C. Penny in 1913.  There were 35 stores at this time.

By 1917, there were 175 stores in 22 states.  In 1924, the 500th store was opened.  The 1000th store opened in 1928.

By 1941, JCPenney was operating in all lower 48 states.  They were over 1600 stores.

In 1956, the chain began advertising nationwide in Life magazine.  In 1959, the JCPenney credit card was launched.

In 1963, the JCPenney catalog was launched.  The catalog portion of the business was not profitable until 1971.

In 1971, founder James Penney died.

In 1993, JCPenney became the largest catalog retailer in the US.  In 2011, they closed their catalog business.

Today, the company operates over 1100 department stores in all 50 states and Puerto Rico.  Most locations are in suburban shopping malls.




{ 313 comments… read them below or add one }

ken osinski December 15, 2014 at 11:29 pm

in regaurds to your oshkosh ,wi store.i bought a wedding ring for my wife,then it went on to a much better sale,i asked for the mgr. his name is mark.i briefly explained our problem,which he didnt make it a problem he just said we are going to do what ever it takes to make it right for us .and he done that with no problem at all .i mean to tell ya, mark you are a very respectful person .thanks for making this so easy,also a big thank you to deb in jewelry,very very in formative. really knows her stuff. all our years of shopping,mark and his team really made this special for us.please make mention of this to them,a simple job very well done can go a long way.thank you , ken and very happy wife judy.


Jesus g December 15, 2014 at 4:13 pm

To whoever is reading this the corporate or even random people I like to let you know I was an associate in Jcp and I made a mistake and was talked too to see if I was gonna be fired, they said they would call me to bring me in to discuss my mistake and they ignored, took me out of system and schedule. I also didn’t like the RACISM I got at work, I was helping a mexican family in watches and he told me to watch his watches to get his wife to discuss them and while he left I helped another customer and my manager came to help the mexican family and he said no cause he was waiting for m since I knew which watches he wanted so after I helped the other guest I went back and as I was ringing them up my manager came to me and said “Jesse just to let you know you can’t ring up friends and family” I was so mad and embarrassed and in front of the family. So just cause the family is mexican and im mexican they my family? No that’s Wrong! I hope whoever is reading this knows how jcp in San diego,CA is..they lost a customer, employee and everything about jcp…NEVER will I go in jcp and gonna spread the word.


Norma Lindsey December 15, 2014 at 10:58 am

On Sunday, Dec 14, 2014 I visited the JC Penney store at West County Mall in Des Peres MO. I parked on the south side of the store, and when I walked to the door, I noticed the trash cans were overfflowing with trash and food on the ground. I couldn’t believe that the store would allow this happen. When I was in the store, I brought it to the store manager’s attention who apologized, explained that not all of the maintenance staff had come to work, and they were working on it.

I also told her that I went to use the ladies restroom and immediately turned around because it was so dirty. The restroom was a hygenic nightmare, exposing us, your customers, to diseases such as hepatitis.

This experience reflected so poorly on your store. Does the store not care of how it looks to its customers? Does it not schedule overnight maintenance to clean the restrooms, and empty the outdoor trash cans? And if the some of the maintenance staff does not come to work, is there a plan B?

It will be a long time before I return to this store. The mall is a very nice mall in an upscale location and it would be nice if JC Penney maintained its store to the standards of the other stores.

Thank you for your attention.


Mona Williston December 11, 2014 at 3:48 pm

I made a purchase on Nov. 1, 2014 (under 60 days ago) for a ring on my credit card. Unfortunately I am unsatisfied with it, as it is to small/fragile, one of the diamond is not flush in the setting with the others, and I believe it to be a promise ring. I was looking for a ring for a gift to myself for my 50 birthday. I have been told I may return it to the store as I bought at the store. I suffer extreme anxiety and am unable to return it to the store at this time myself. I would like to get some type of approval to return it via the mail.
Thanking you in advance,
Mona Williston


Becky December 7, 2014 at 9:02 am

I really hope someone at jcp is reading customer comments and taking advise. I love jcp. My local jcp was on the close list but luckily escaped closure. So a couple things. The jcp clothing line needs to be resized or just give up it does not fit well and mostly goes to the Clarence rack. Right now at my local store there are many 3/4 length sleaves on sweaters and dresses. It’s cold here and none of my professional peers want to be chilly at work. Especially the cute sweater dresses. I would have bought a couple of those if they had full length sleaves. I am your target market. I am a professional with disposable income. Please start listening to real people, you know the ones who actually wear your clothes before you go out of business. P.S. Love my local store and staff.


Reta Voss December 5, 2014 at 2:56 pm

I have always had confidence in the ability to get good furniture from JCPenney
After two bad experiences I won’t be ordering any more This last one was a table and chairs It was delivered with a big scratch on the table even tho it was boxed
They are to bring another one but, after waiting two months to get it is not worth it
I guess I will just find some other company to shop with


Donna December 5, 2014 at 6:42 am

For many years I shop the early morning deals on Black Friday at the Freehold Mall in Freehold NJ. Mainly because I want the Disney Snow Globe. This year JCP decided to give them out the night before. I was very upset that the had never announced that they would be doing that. I went in at 5am and nothing!!!!! I asked numerous workers and to no avail they could not help me. I did not like how each person spoke with me about the situation. I felt that I was not worth their time. I put down the $300 worth of items that I was going to buy and walked out. I am done with JCP.


Matthew D December 3, 2014 at 11:30 am

Very sad indeed. JC Penney will not be in business very much longer if drastic changes don’t occur. I have been shopping at Penney’s my entire life (at least 40 years), but the service has become so abysmal that I can’t understand how they stay in business. I shop at the Wheaton Plaza store in Wheaton, Maryland. The store is beautiful, clean and well stocked. The problem? It’s very difficult to find an employee to assist. Most departments are not staffed. I have personally observed large-scale shoplifting as people who appear to be shopping for clothing boldly stuff merchandise in their back packs right on the floor. There are no employees around to deter theft, nor to provide assistance. Two weeks ago I called the store to find out if my catalog order was still available to be picked up because I had been out of town traveling after the order had been delivered to the store. I called numerous times and selected each menu item and each department trying to reach a human being. Nobody answered any of the lines. I called the corporate customer service number, and they, too, tried to reach a human being at the Wheaton Plaza store and could not do so. Yesterday when I went to pick up my catalog order, I walked all over the store trying to find the pickup counter because the signage at the escalators was incorrect. The signs indicate that the JCP pickup is on the first floor, but it is actually on the fourth floor. When I found an employee who was polite and informative, I commented on my phone experience. She told me that the store had forwarded all extensions from all menu options to Fine Jewelry since the counters are staffed, yet when they are with customers they cannot answer the phone. The phone …. for the entire store! I went to the window treatment department to get some roller shades and have them cut, and the rude and nonchalant employee told me in her cold voice with crossed arms that “we don’t do that here anymore.” How will Penney’s stay in business with all of the theft that occurs due to lack of floor coverage, the rudeness of employees, and the failure to answer the phone?


john morales December 2, 2014 at 8:06 pm

I took my kids for pictures today 12/2/14 the three girls behind the counter was very rude !!
How do you have little kid handling a job they cant do . Im at the jcp in Wayne and the girl took two pictures for each pose ,at the end only two pictures were ok the rest was terrible . I wasted my time !!! At the end they wouldn’t retake it now i will call corporate


Ilene W. December 2, 2014 at 11:16 am

I live in New Jersey and for many years frequented the JC Penny Outlet in Franklin Mills, PA, as did so many of my friends and acquaintances. It was a place that you could find most anything (to include misses slacks in tall sizes) with great prices. Needless to say, it was quite a blow when it closed. We were wondering if an outlet would ever open again and if so where (how about the Burlington Mall in Burlington NJ since the store you had closed).


frances machale November 24, 2014 at 1:46 pm

I recently visited the optical dept. in the Trumbull, Ct. store.. The man who helped me with my glasses was excellent and tried every thing he could to help me purchase the glasses I choose.. Unfortunately he was alone in the store and the customers kept lining up plus the interruptions with the phone calls.. He could not get any results on his computer for my second pair of glasses((poloroids) and his manager would not answer his phone for assistance.. I did contact the store manager but will pursue this more at the Corporate Headquarters in Texas if necessary.. It sounds like the manager of the optical dept. is not doing a good job.


Lori November 24, 2014 at 10:25 am

On or about 10/7/14 I visited the Springfield, VA store. After conducting my business, I went to the ladies room. When exiting something on the door snagged the outer shell if my top. It’s crocheted & obviously ripped.
I located an associate who stopped another associate who was on her way to lunch. She informed me all they could do was look at the door & tape it. I was so frustrated I left.
I sent a complaint to customer service via email. I received a reply that the store leader would contact me within 48 hrs. I waited 2 wks.
I called customer service department & was informed the store leader, Antonio, would be in touch with me in 24 hours.
I waited 2 wks & called customer service. I spoke with John who gave new the coprorated number. On 11/17/14 I called corporate & spoke w Robin, who said Antonio had 24-48 hrs to contact them with how he resolved the issue.
It’s now 11/24/14 and I’m still waiting for Antonio to contact me.
I called corporate at 9:15 this morning & spoke with Terry. Although I asked to elevate the issue with get supervisor, age said they were all equal & although there was a lead, she would tell new the a same. Terry said she would call the store when it opened & speak with either Antonio or the store lead on duty. They would call me to resolve.
I refused. I told her they’very had 6 weeks to contact me & I wasn’the waiting another 48 hours. I said if I didn’t get a call by noon today I would find a way to contact the VP of jcp & inform him off the issue using all their names.
She offered $50 gift certificate & I refused staying I would only accept cash.
I do not plan on shopping at jcp again. Their associates have no concern for the customers. Their store leaders appear to have the a acme attitude.
With this type of service, I give jcp 6 months before they end up closing the doors.


Jennifer November 20, 2014 at 1:56 pm

I’ve worked for JCP for a few years, due to my school schedule I always have Tues and Thur off. Usually they give me Wed also which is nice. This year JCP is opening at 5:00 PM and I am schedule at 4:30 PM. I have to work at 4:30 on Thanksgiving and we have been told if we don’t show up on Thanksgiving that we will be FIRED.

Because there are people who would rather be shopping and saving what they think is big money what actually they are not saving anything when you factor in gas, parking and long lines … how much did you really save to ruin a holiday.

I love this country but sometimes I hate it.


Retail Life November 22, 2014 at 12:50 am

I plan on contacting the corporate office my kid which is in highschool was just fired due to not being able to come to work on Saturday by some rude ignorant LOD at Meyerland by the name of Eddie P. … On Black Friday she’s scheduled to work 5pm to 5 am and return by 2pm the very next day. I’m like I’m an adult and I dot. Have a schedule this hectic. It’s just sad how KIDS are excited to have their 1st or 2nd job and adults that have been given the ability to hire and fire use the powers given by a Store for bad..


Nathaniel Kirby November 20, 2014 at 9:51 am

Stay closed all day on Thanksgiving Thursday. Give your employees the whole day without work. I do not work for Penney’s nor do I have a family member that does.


Larry Southerland November 17, 2014 at 6:44 pm

As being a loyal customer for years, Penney’s offered to raise my credit limit. However, after activating the new card that replaced the lower limit card, I learned there was a hard credit hit from the reporting credit bureaus. Trans Union for example hit me for minus 23 points. I was informed by Penney’s Customer Service Manager (Rodney) that it’s my problem to fix with credit bureaus even though the manager said this was not suppose to happen since Penney’s went off my credit history with them. Well, I guess I will fix this issue by paying off my credit card balance in next month or two, cancel the card, and take my business elsewhere. What is so ironic is I worked for Penney’s many years ago and received several customer service awards. My, how times have changed.


Cynde Wharton November 17, 2014 at 5:41 pm

Please do not allow this email to go without some attention. I know this is a very busy season for all stores. But, there is no excuse to what happened to my daughter at the optical Dept. @ JCP Johnstown, Pa office. I wanted to do something for my daughter for Christmas, so I thought I would get her an eye exam, contacts and glasses. She drove in from Pittsburgh, Pa with her two year old son, she was detained minutes and called to tell the Optical Dept of this, the girl at the desk said it was ok she was eight minutes late.
the girl at the counter said they could not take her being that she was so late. She called it was ok when she made the call, to make matters worse, she embarrassed my daughter in from of other people. After coming to get me, I was shopping at the time, I went back to the Optical Dept and told them she traveled two hours for this appointment, so she was gracious enough to tell me that she would have to wait to be seen. She waited twenty minutes and in that time, they, the girls in the front of the office were heard saying that she wanted to go over and tell my daughter what she thought. A woman that was near the office at the time was also upset at my daughters treatment. Really now, even doctors offices give you fifteen minutes before they cancel your appointment. The actions of that office was uncalled for, she, my daughter was reduced to tears. I spend thousands of dollars at this store, this month alone I spent $2000 getting shutters for my home. Now, either an apology is made to my daughter, or I will not purchase another thing in this store. I told my husband what happened and he called, the girls said she did not have anytime and hung up on him….he is an attorney and is not accustomed to this treatment.
Unless something is done with that very unpleasant girl and her assistant…count me out for shopping at your store.


AEL November 16, 2014 at 8:40 pm

I have been a long time jcp customer but after the atrocious customer service I received at your DEWITT NY store courtesy of a supervisor named Steve I am doubtful I will be making any holiday purchases w/ you this year.

At around 2:30pm my husband and I tried to purchase socks.

1) sales associate did not know how to scan the $10 coupon. When I mentioned this to my husband, supervisor Steve began snapping at me to “not treat his employees that way”. When I asked him to watch his tone he began berating me. When my husband asked Steve to STOP verbally abusing me Steve would not stop and ignored my husband. Steve continued behaving in a manner I believed was extremely racist, hateful, unprofessional and highly disturbing. Instead of trying to diffuse the situation he snatched the coupon from me and started reading to me in a patronizing and abusive manner.

2) when I asked for the name and contact number for the store mgr and the district mgr he flatly refused and dismissed me with a “I am the ONLY manager; you’ll have to deal with me.”

3) when I began to get agitated Steve continued to verbally abuse and mock me with other employees and CUSTOMERS. It was humiliating and devastating. His behavior was racist and HORRIFYING.

4) I then told Steve I was going to get contact info and I was going to file complaint and he scoffed and said “oh so you’ve done this before.” Then he laughed.

5) I kept asking for contact info and he refused to give it to me. Instead he called security even though my husband (who is white) and I (I am black) had done nothing wrong but voice our displeasure with Steve’s atrocious behavior.

Is this the kind of person you want representing your brand? A verbally abusively unprofessional, immature male who is unable to manage customer disputes without escalating them to the point where he is screaming at customers?

I have already contacted the district manager Al Simmons and left a message. I am very distraught, offended and devastated by the way my family was treated by one of the people your company has decided is leadership material. If Steve is unable to conduct himself in a professional manner and resolve customer complaints on a slow Sunday afternoon (there were a handful of customers) how could he possibly be able to effectively support your brand’s mission during the holiday season.

I would like the following:
1) an opportunity to discuss this matter with district leader Al Simmons

2) a WRITTEN and FACE to FACE apology from both the Dewitt store manager and Steve.

I used to love shopping at JcP but until this matter is resolved to my satisfaction my family and I will not shopping in your stores.


leschaun isaac November 16, 2014 at 10:36 am

I visited a store in florence, sc Nov 14 2014 in the evening, and the cashier in the boys department was very rude. She was talking about a customer as if the customer wasnt there. It was a African American female with braids. It seemed like the 2 customers she was waiting on were in on it too. She needs more training on customer service. Thank you


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