Hertz Corporate Office

Hertz Corporate Office Address

Hertz Global Holdings, Inc.
225 Brae Blvd
Park Ridge, NJ 07656

Contact Hertz

Phone Number: (201) 307-2000
Fax Number: (201) 307-2644
Website: http://www.hertz.com
Email: Email Hertz

Executives

CEO: Mark P. Frissora
CFO: Elyse Douglas
COO: Scott P. Sider

Hertz History

The Hertz Corporation was founded in 1918 by Walter L. Jacobs.  He started the business in Chicago, IL with 12 Ford Model T cars.

In 1923, Jacobs sold the business to John D. Hertz who renamed the business to Hertz Drive-Ur-Self System.

In 1925, Hertz sold an interest in the company to General Motors.  The remaining shares were sold to GM in 1943.

In 1967, the company was purchased by RCA.

In 1987, Hertz was sold to the Ford Motor Company subsidiary Park Ridge Corporation.

In 2005, the company went public.

In 2010, Hertz acquired British Car Auctions and rival Dollar-Thrifty Automotive Group.

Today the company operates in 145 countries worldwide.  The Hertz corporate office is located in Park Ridge, New Jersey.

{ 75 comments… read them below or add one }

hguzman April 17, 2014 at 2:09 pm

I was in a car accident and the other drivers insurance company provided a rental through Hertz in Toms River, NJ because my car was in the shop for repairs. On the morning of 4/2/14 I stopped at a local gas station (one block away from Hertz) and topped off the gas tank paying cash. I went and returned the car. The Hertz rep inspected the vehicle, recorded mileage, etc. He said everything was in order and marked my receipt as returned on 4/2. The rep then drove me to the auto body shop (2 miles away) and continually said for me to remember to use Hertz in the future, etc.

Now a week later I see a charge for $34.97 on my bank card. So, I call the Hertz office and speak with the branch manager Melissa. Who then proceeds to tell me that if I can’t prove I brought the car back with a full tank of gas and having a receipt then they will not refund my money. I tried to reason with her by asking why would I let them charge me $35 for half of a tank when $45 would fill the entire tank. So, because of someone not doing their job and entering the information correctly and me not asking the gas station for a receipt while paying cash; Hertz believes they can screw you.

I then called Hertz Corp office and the rep Ashley says “I would be upset too if someone messed with my money but our policy is to go by the local sites notes in the system”. Not a courtesy, not a “we can work this out”, NOTHING!

BEWARE!!! DO NOT USE HERTZ EVEN IF YOU HAVE TO WALK OR USE A BIKE!!!

I have since filed a chargeback with my bank. However, this is ridiculous that their reps are so callous and don’t give a damn about customers. Who cares if you return because they will just screw the next guy out of money anyway!

Reply

Bob Marker April 17, 2014 at 1:41 pm

Robert L. Marker
XXXX N Blackstone Dr.
Chandler, AZ 85224

The reservation for an economy car was prepaid via Travelocity to be picked up at Natrona County International Airport February 06, 2014. The arrival of the airplane was 11:14 pm.

The temperature and the airport was -11 degrees Fahrenheit with a light snow and approximately a 25 mph wind. When I approached the counter, the agent for Hertz informed me she had a Toyota Prius and asked me if the electric car would be alright. Since I had never driven one before I said “probably”.

I made my way outside to the parking area, the car was not plugged in to a charging station, and it was parked in the regular parking area for the rentals. I started the car and went back to the lobby of the airport (small airport) only about 50 yds from the car. I stood inside the lobby while the car was running for about 15 minutes. I went back out to the car, keep in mind it is 11 degrees below zero and the wind is blowing snow. When I got back into the car expecting to see some heat, there was absolutely none. By this time my fingers were numb from the cold so I went back into the lobby and told the agent the heater did not work and could she please give me something with a radiator so I could get some heat.

The agent said all she had was SUVs, no other economy cars and I would be required to upgrade to a different car if the Prius was not acceptable. All I wanted was something with some heat, I didn’t care if it was a single passenger car I just wanted some heat so I would not get frost bite on the way back to town.

I lived in Casper Wyoming for almost 40 years and am very aware of the danger of traveling in weather below zero without a car heater especially over a snow packed road with blowing snow and limited visibility.

The airport is approximately 15 miles from the town of Casper and at 11 below zero at midnight with iced roads the car could slide off the road and I could freeze to death. The traffic on the main highway to town this time of night is almost nonexistent.

The agent from Hertz said she had nothing unless I paid her an additional $60.00 per day for another car. (Approx $200). I had no other options; I couldn’t take a cab because I had an early morning meeting and needed dependable on-time transportation.

I did not need nor want a car larger than the economy I expected to rent. Hertz was unable to fulfill their contract with me, No other car rental was open at this time of night so I had no choice but to agree to take the upgrade. I was so cold I just wanted to get to town to get warm. I expected Hertz to honor their commitment to me.

Early April of this year I called Brad Williams, manager of Hertz and he said he would have to check to see if there were any other complaints about the heater in the Prius. I’m not interested in other complaints; the car would not meet my needs because the heater didn’t work at 11 degrees below zero. I don’t know why, I only know I could get no heat and did not request an upgrade; I just requested a car with a functioning heater.

Hertz did not honor their contract by positioning me where I had no choice but to take an upgrade, regardless of cost. This type of service is unacceptable and does not reflect the type of service I am used to with Hertz.

Thank you; please continue to have Hertz recognize their responsibility in this matter.

Robert L. Marker
480-695-XXXX
Email: bmXXXX@cox.net

Reply

Ric Justice April 15, 2014 at 7:09 pm

By the way Enterprise ,Budget and ,Avis have no problems using Debit Cards

Reply

Ric Justice April 15, 2014 at 7:04 pm

I have been using hertz ounce a month for over a year
I misplaced my debit card and received a new one .I was tolled to bring it in
And it was going to up date my profile .All I had was to go to your office so they
Would fill it in .
I tried to rent a car and it would not go through I re contacted hertz and they told me it mite take4 24 hr.
But not to worry So tried the next day no luck so I called the mane office and they transferred me for about 25 minutes I talked to a supervisor she told me we don’t take debit cards and hung up .After over a year of
of having good service I am going to Enterprise .
I was on your Face book and was happy to see im not the only person to be disappointed with your service
Thanks for nothing.
R J.

Reply

Cathy April 14, 2014 at 8:36 pm

After already paying for our rental a head of time, we got to the Hertz ticket counter and she asked several questions: SHE WAS VERY DECEPTIVE WITH HER ANSWERS
1. do you want the fuel purchase option?
We said “what is that?”
Her answer was this: “You only have to pay for the fuel you use. If you fill the car up yourself, it will be $4 a gal. If you let us fill it up, it will be $3 a gal.”
We only drove the car for 75 miles and she charged us $44.34
2. Do you want an additional operator?
We said “how much?”
She said “only $12.95″ Then charged us $21.34
Our total bill was $77.85 This was at the Las Vegas airport.
I sent in my survey and gave them my two cents. She called me back on Saturday and left a message to to call her back as soon as was convenient. I called the number she left and stayed on the phone for 9 minutes just to get a message that said they were closed and call back on Monday-Friday. I called the number that came up on caller ID and that was for a whole different rental agency. Plus she talked so fast I could only understand half of what she said.
I will never rent from Hertz again! My total bill with rental came to $137.85 for two days. The advertisement stated $15 per day. What a scam this company is!!!!

Reply

carol April 9, 2014 at 12:50 pm

RENTER BEWARE….ESPECIALLY AT TAMPA AIRPORT.
They don’t listen to what you say and charge you for items you said you didn’t want.
Terrible Service and as the person in charge of travel for my company, I can assure you that Hertz will not be used by anyone traveling in the future.

Reply

Lee April 9, 2014 at 11:55 am

We reserved a vehicle on expedia.com and when we went into hertz to pick up the car we were told that there were no compact car available but was offered an SUV at an upgraded price. We were upset and it was clearly wasn’t our fault there were no vehicles available but was still charged at a higher rate. Also the representative that helped us in the hertz office did not informed us that the location was going to be closed on a sunday @ 1pm so we were charged an extra day that we were not told about until we saw the charges on our credit card bill. Also, the SUV that we got from Hertz smelled really bad inside the car and the alignment for the car was horrible.

Anyways, I called hertz when I saw the charges on my Credit card but was told that there’s nothing they can do about it and due hertz policy that if we drop off the car after hours we will be charged an extra day and will not get a refund when we were not given those information when we rented the car. WE WILL NEVER RENT FROM HERTZ AGAIN!!!!!

Reply

Heather April 2, 2014 at 10:31 am

I was giving a car throught my dealership while my car was in the shop, the car Hertz gave me was parked across the street covered in snow. After driving the car for 24 hrs my son opened the armrest and found personal items in it, a credit card, press on nails, cash and a bag of weed! I can’t believe I was driving around with drugs in the car with my children! All Hertz said was sorry and they will make sure they clean out the card better.

Reply

Theophile March 24, 2014 at 11:37 pm

Very unsatisfied customer, I rent a car every two weeks, it’s my first and possibly the last time I rent from hertz, the customer service sucks, the employees seems like they have no customer service training, I went in I waited nearly 30 minutes before I was help all the reps were just walking around, if you don’t like your job quit, they acted like they didn’t want to be there, when I returned the car the service was even worse, no ne wanted to help, the greeters have attitudes and the sales reps were the same, never again

Reply

kathrene spires March 24, 2014 at 10:33 am

Can someone please help me . I am at my breaking point on my prepaid refund. I have been waiting since Feb 21st and was told 5 to 7 business days. Then I callagainwhen that time was up and find out no record was recorded to show that the request was submitted to the prepaid dept. So thenim told 7 to 14 business days I call again and am told it will take until the 24 th of March.I called today and now I’m told the 31. Of March.I am so upset at this point . I have been more than patients. This is aweful. I need my money and I asked to talk to someone else a supervisor someone in that dept. I was told there is nothing more I can do but wait really ? If I owed you money I would be charged intrest and late fees ect.I know we own a body shop and we refer atleast 100 customers a year to rent cars I know that’s seems to be tiny compared to the millions that rent but how would you feel if someone had your money and took it in 30 seconds but can’t return it in over a month someone please help me have some peace of mind about this.

Reply

Emily Coglizer March 24, 2014 at 9:45 am

I left a VERY unsatisfied survey for rental record 106374564. Please reference these survey results for an explanation of my anger with your company. Ian and Jessica (they didn’t share last names) both stated they upgraded my manager (Mary Coffin, EVP Wells Fargo) to a T series SUV. I called multiple times to confirm and 2 things happened, to make me never want to rent her a Hertz vehicle again (I’ve been at Wells Fargo for 18 yrs and have never had a rental company treat me this poorly)….1) I was quoted a $30 upgrade for this SUV. I wrote it down immediately and asked for an updated confirmation and Jessica said she couldn’t adjust the current reservation. I know I heard her right because it was the only SUV that I asked for (Tahoe type) and it was the only upgrade charge amt she quoted me-period. Before the trip, I called this office multiple times because something about this kiosk (at Panama City Beach airport) seemed unprofessional and just not right. To make matters even worse, after 4 verbal confirmations with this office, they tried to switch vehicles on the way to the airport! I spoke with Ian on Saturday and asked for his manager’s name (slips my mind presently). I was told they would never have rented the SUV for an upgrade of 30/day because it is their largest vehicle and it was spring break week. He also told me his office conducts a lot of ‘bad business’ practices and gave me a few examples (including booking reservations for vehicles they no longer have available, etc). Wow! I book a lot of rentals for our company and honestly, will do my best to stay away from Hertz going forward. I will also share this example with the many admins in our company who use Hertz for all of their travel needs. If you need further information, please contact me directly. I have a feeling this major concern will go nowhere though, which is really quite sad…..

Reply

Todd Ripley March 19, 2014 at 5:03 pm

Mary,

I am very disappointed in the response regarding my Hertz rental car bill and do not understand how the price can be that much inflated from the original quote. It was not our fault that Hertz upgraded the vehicle. This was not requested from our side. The reason for me calling down in advance to pre negotiating a rate was to ensure we did not run into a problem with price gouging.

If this is your proposed final resolution, after being a long time Hertz customer, I will not long rent vehicles from Hertz and in addition recommend to my family, friends and colleague that they steer clear of Hertz due to bait and switch tactic and questionable business practices.

I am very disappointed in your customer service and no longer a Hertz customer.

Todd Ripley
XXXX Shore End Drive
Crownsville, MD 21032
Phone: 202-366-XXXX

—–Original Message—–
From: Hertz Customer Relations [mailto:Customer-Relations@hertz.com]
Sent: Tuesday, March 18, 2014 1:21 PM
To: Ripley, Todd (MARAD)
Subject: HERTZ FILE IQ3114 /083

Dear Mr Ripley:

Thank you for your inquiry.

I have checked to see what it would cost to rent a car for the 47 days if we were to make a reservation today. The total I am getting on the price would be $2705.94 for a Compact car. Your daughter actually received a Full Size car and she was not charged any more for the difference in size.
A lot of the cost for this rental was because your daughter was not 25 years old, and that added on to the price of $20.00 per day for an underage fee.

The rates are only guaranteed at the price that you reserve the car at, when you make a change and extend the rental the price most of the time is different. The location just gave you the best rate available when the car was returned.

I appreciate the opportunity to provide assistance.

Sincerely,

Mary
Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134
U.S.A.

FAX: 405-290-2899

For all correspondence sent USPS, please use the address below.

The Hertz Corporation
Attn: Customer Relations Department
P.O. Box 26120
Oklahoma City, OK 73126
U.S.A.

Hertz Customer Relations
| , ,

customer-relations@hertz.com | http://www.hertz.com

—————
This message (including attachments) may contain information that is privileged, confidential or protected from disclosure. If you are not the intended recipient, you are hereby notified that dissemination, disclosure, copying, distribution or use of this message or any information contained in it is strictly prohibited. If you have received this message in error, please immediately notify the sender by reply e-mail and delete this message from your computer. Although we have taken steps to ensure that this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should ensure they are actually virus free.
—————

Reply

tom March 18, 2014 at 12:30 am

Plains and simple f*** off

Reply

Kassondra Jackson March 14, 2014 at 6:57 pm

I am writing you to let you know that I am absolutely livid with the service of your company firefly located on century Blvd los Angeles, CA. I rented a car for two days to attend my aunts funeral. Returned the car exactly as it was given to me only to receive fraudulent charges for repair work for body damage that existed when I returned the car!!!! They also billed for a plate pass though I never even got on the highway I drove a total of 46 miles. I have never experienced such robbery. I will be reporting this to the BBB as well as every social media outlet.I will also be calling fox news so they can launch a full blown investigation. No one should be victimized like this especially in a time of grief shame on your establishment!!!!

Reply

Michael Nussbaum March 13, 2014 at 3:02 pm

Dear Mr. Firssora,
As one CEO to another, I have just returned from vacation in Florida and my experience with hertz was profoundly disappointing and may lead me to discontinue using Hertz as well as my Gold membership. The location manager in Palm Beach Airport , Shawn Smith as well as his assistant Michael(did not offer his last name) turned a vacation into distress and a waste of my time.
I am a Publisher of newspapers in the New York region and I have never been totally insulted by the above managers than I was this past week.
Besides having a filthy car and no washer fluid, I attempted to clarify a bill, where I was charged $861 for a car I never used. A hold was placed on my Amex card for over 8 days.
Mr. Smith spoke to me and assured me he would look into it as well as return my calls. Not only did he NEVER called me after leaving many many messages on his phone(561-686-4300 ext 220) his staff and associates were down right rude when I finally dropped off my original car on March 11th. This Michael(manager) was snotty, rude to my wife and I and his attitude left little to interpret that I was important to him or to Hertz..
you can follow my record .RR100766750 ResG09203979D0

without receiving any apology, I am left to warn my associates and readers to stay clear of Hertz…especially the Hertz desk in Palm Beach Airport.
I never received an apology nor any feeling that I was wanted as a customer.

Reply

Daniel Murphy March 13, 2014 at 1:04 am

My family and I arrived at the Wichita Falls Airport 10PM an went to the Hertz counter. We had reseved a car for 5 days and paid for insurance. All of which was deducted from our bank account as expected.

When arriving at the counter the car was waiting as promised BUT they wanted to hold another $200 from our card which is not plainly visible or explained when reserving the car. Because we were expecting direct deposit thye following morning we drained the account by puling remaining cash which we had on our persons.

Hertz would not rent the car to ius and instead they just abandoned my family 1 hour from the hotel and that airport closes after the last flight..We offfered to leave a $500 depost in cash and they wouldn’t assist us. My wife, daughter and I were trteated like bums. I will be writing to the BBB and depart o cosumer credit protection complaining about HERTZ.

I could not find anywhere on the Hertz website to file a complaint, customer statisfaction means nothing to them. If I had not been with my daughter and wife would have been stranded in the middle of no where. That is just wrong . DONT RENT FROM HERTZ

Reply

althea drysdale March 12, 2014 at 2:12 am

And this started from the hertz on snapfinger rd in decatur ga

Reply

althea drysdale March 12, 2014 at 2:07 am

Last. Im not gona let hertz stesl my $200 like that im taking it to the court. Yall betta believe that.

Reply

Ellen Schafer March 11, 2014 at 5:36 pm

HERTZ totally lacks professionalism, customer service and is possibly the worst company I’ve ever dealt with. SHAME ON YOU! Three hours of my time, nine different phone calls to obtain a credit refund and the matter continues to be unresolved. As former Gold Card members we are shocked at the inefficiency, the way we’ve been treated-appalling. NEVER RENT FROM HERTZ!

Reply

althea drysdale March 11, 2014 at 5:24 pm

When I caught up on them trying to charge me twice. One of their employee told me oh we have to charge u another $ 513 untill hertz get paid when they already got paid on the 3rd which the bank confirm. Another one told me I dont know why they told u im getting back a deposit because u not getting back one. I have rent from enterprise numerous times and have never got this kind of treatment. And the manager like she think her attitude was stink than mines really probably f*** for the position.

Reply

Leave a Comment

Want to make sure Hertz sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: