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Hertz Corporate Office

Hertz Corporate Office Address

Hertz Global Holdings, Inc.
225 Brae Blvd
Park Ridge, NJ 07656

Contact Hertz

Phone Number: (201) 307-2000
Fax Number: (201) 307-2644
Website: http://www.hertz.com
Email: Email Hertz

Executives

CEO: Mark P. Frissora
CFO: Elyse Douglas
COO: Scott P. Sider

Hertz History

The Hertz Corporation was founded in 1918 by Walter L. Jacobs.  He started the business in Chicago, IL with 12 Ford Model T cars.

In 1923, Jacobs sold the business to John D. Hertz who renamed the business to Hertz Drive-Ur-Self System.

In 1925, Hertz sold an interest in the company to General Motors.  The remaining shares were sold to GM in 1943.

In 1967, the company was purchased by RCA.

In 1987, Hertz was sold to the Ford Motor Company subsidiary Park Ridge Corporation.

In 2005, the company went public.

In 2010, Hertz acquired British Car Auctions and rival Dollar-Thrifty Automotive Group.

Today the company operates in 145 countries worldwide.  The Hertz corporate office is located in Park Ridge, New Jersey.

{ 176 comments… read them below or add one }

Tommy Bellflower October 24, 2014 at 1:29 pm

I picked up a rental at the 11451 Phillips Highway location and the car was running. When I got home I noticed that BOTH keys were wired together. When I called the rental location, I was told that was corporate policy so the keys could not be duplicated. And the manager (or at least he said he was) was very rude and sounded like a hillbilly. When I asked for a corporate number, he provided a number that cannot be connected to a real person. Both keys will not fit in my pocket, but if I should happen to lose both keys are you going to charge me $400? This is a stupid corporate policy, if you think someone will duplicate the key maybe you are in the wrong business.

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Carolyn Holmes October 22, 2014 at 5:20 pm

I rented a vehicle last night in Fort Myers with a one way rental to Fort Lauderdale. The rental Agent (Erik) deceived me and took advantage of me because i had no reservation and was in desperate need to get home to Ft. Lauderdale. He quoted me a high price and issued me Hertz insurance even though i told him that i already had insurance. When i called customer relations to complain they said that i should have check the contract and shouldn’t have signed it (at 12:30 am after traveling for over 12 hours). She then went on to hang-up on me before i could get a question out. Me and my husband travel a lot (he’s a gold member) and have always been happy with Hertz. However, this treatment was unacceptable, disrespectful and unprofessional. At this point, i will NEVER use Hertz again and will spread the negative treatment to everyone that i know. i hope that the corporate executives read this complaint and take immediate action against employees who tarnish the company by mistreating customers.

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Shawn frost October 22, 2014 at 2:29 pm

I’m am not happy with your company. I rent cars a lot an this was my first time with hertz St Paul Minnesota Airport after hulling 100 ponds of gear around your lot 3 times looking for cars that were not their over 1.5hrs I finely got a car . then upon bringing the car back was met by people that barely speak English I left my hard hat an a expensive h2s meter in back seat .. I tried to have one of my colleagues pick it up an they said I had to put a claim in to get it back .. I need it for my job an was not happy with how lazy the people are at your facility I had to pay 200$ out of my pocket for a new h2s meter an will have to file a clame to get my stuff back. When all someone would have had to do is go get it from lost an found an bring it to front desk save me money an time plus if someone didn’t still my things I’ll most likely have to pay to have it shipped to me. Now as a costumer would you want to do business with your company thanks Shawn Frost

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Joe Ables October 21, 2014 at 4:12 pm

To whom it may concern:
The battery on my recent 48,300 mile rental car died, leaving me stuck in a parking lot and missing an extremely important appointment. The 48,300 mile rental vehicle did not even have a key fob to lock and unlock the doors. Also noted that this 48,300 mile car had a piece of plastic molding on the back of the trunk practically hanging off that I had to pop back in place with my hand before driving off of your lot. If I wanted an old abused car that would breakdown on me and should not be presented to any sort of business client or associate, I would have driven my kid’s 1986 Honda from EL Paso to Houston to entertain business prospects. There is a reason I rent a car and pay for a service, and that service should work, simple as that. It was painfully obvious, as I waited for AAA that this overly used vehicle was not properly maintained, and more than likely should not have been in service. After AAA came to jump start the car, I had to drive the failing car to the Hertz location myself to request a replacement vehicle. What’s the name of the rental car company that “pick’s you up”? Certainly not Hertz. Once I arrived at the Hertz Hobby Airport location in Houston, TX where I initially rented the vehicle and explained the situation, I was offered nothing more than a completely insincere apology. After the totally uncaring attitude of your employee I was offered yet another high mileage vehicle, but at least this one started and I could actually lock and lock the doors from a remote. Does it not matter to you as a company that your inability to properly maintain vehicles or remove from service could leave me, or any one of your customers stranded in an unsafe situation? Do you all, as a company, not realize that by renting poorly maintained vehicles you are putting unsuspecting individuals’ safety at risk? Would you want your mother or grandmother stranded anywhere simply because a company is trying to save a buck or two? And if by some rare instance a vehicle did breakdown, knowing that your company possibly put a person in a dangerous situation, wouldn’t you do anything and everything to make it up to that person? Start by showing genuine concern and sincere empathy for the inconvenience and trouble you caused and compensate that person for the time they have lost and will never gain back as well as the problem, hassle and inconvenience of having to call for service, wait for service and then take the car back to have replaced. A sincere apology and compensation is deserved in such a situation, and as a company, you all should know and practice that. This is the second time in only a year and a half that I have been stranded by one of your cars and forced to take the car myself to an office to have it replaced, at my inconvenience obviously. And this is the second time your company has failed to show any genuine remorse for the failing of your vehicles. And this is the second time that your company has failed to offer any sort of compensation for my hassle due to your inability to properly maintain vehicles properly or retire vehicles from service in a timely manner. I appreciate the many rentals I have received from Hertz that have actually done what they are supposed to do, run. However, I am far too aware of the countless other rental car companies out there to allow myself to be inconvenienced and put in a possibly dangerous situation ever again by a company that obviously does not care for the well being of its customers. Thank you for helping me understand that when I rent, I have a choice and Hertz will never again be one of those choices.

Sincerely,
Joe Ables
A former gold member that only patronizes businesses that show concern for the safety of their customers and can amend mistakes created by their errors in a manner that benefits the paying customer and builds loyalty through some sort of authentic appreciation and compensation.

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Lartaza October 20, 2014 at 8:21 pm

I rented a car 1 way 10/2/2014 2:07pm to Las Vegas JW Marriott 10/3. I arrive just after 1pm and to my surprise no one available to check me out. So I write the time, gas and milage down and leave. I get a notice from my credit card they charged me for 2 whole days instead of 1. I have talked to the rep at the location, he says it will take 30 days to see. To see what?!?! It didn’t take 30days for them to charge me! I have talked to the Customer relations and all they can say is call the area manager. Are these people serious? I rent 3-4 times a month sometimes more and Im getting the run around and no one can help me? Maybe I should contact my local news? Or maybe Mark Fissora CEO since the location, nor customer service , nor corporate can assist me!!! I may have to choose another company to do business with.

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Dward Farquardt October 20, 2014 at 10:02 am

Re: Hertz Gold # 7111026
RR#577241711

I arrived at Washington Reagan Airport Hertz Gold area fifteen minutes after my requested pick up time on October 16. No name on the board. I entered the customer service office and encountered what must be the 2014 version of Hertz customer service. The Hertz receptionist made no eye contact, provided no information for twenty minutes and seemed totally uninterested in my situation. After persistent questioning, I was told “they” were transporting a car, and then was told to pick up my car at a location in the garage. I found a Toyota SUV with 47,000 miles wedged next to a car so close that I had to climb in through the passenger door. Obviously, not a vehicle recently parked there.

I returned the car on October 19 and was surprised to be told that I was to be driven to the terminal in the vehicle I returned. I have used the shuttle at Reagan airport many times from the rental car facility to the terminal. I was then exposed to a spiel on how much Hertz cares about customer service, and told that tips are accepted. Apparently, Hertz is attempting to increase employee compensation through customers’ wallets.

I don’t travel much anymore, but when I do I’ll be sure to use a rental car company with personnel who will look at me instead of a computer screen and will provide customer service without reaching into my wallet for a gratuity.

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Josh October 18, 2014 at 4:37 pm

I recently rented a car from Hertz in Racine WI at the Mt Pleasant Office. I was charged two additional charges. After at least 3 emails and 2 phone calls to Hertz Customer Relations with a promise from a Customer Relations representative that a Hertz Corporate Supervisor will call me personally to rectify the situation this is the result I received. The only human interaction was from the Racine WI Mt Pleasant Hertz Manager, which was the person whom I was having the dispute with. This matter is not so much about the $75.00 extra I was charged (although I feel it should be refunded) it is more about the principle and the very deceitful practice that just happened at the Racine Mt Pleasant Hertz Rental.

Hertz Customer Relations
Oct 16 (2 days ago)

Dear Mr. *****:

Thank you for taking the time to contact us about the optional services billed on your recent rental.
We sincerely apologize for any misunderstanding regarding the detailing charge on your rental. As stated in the Terms and Conditions, if the vehicle requires more than Hertz’s standard cleaning on its return, Hertz may charge the customer for the actual costs incurred to have the vehicle cleaned. The charges for this rental have been reviewed and are correct.

Hertz vehicles are serviced and cleaned before being assigned to customers. Customers should return the vehicle in the same condition as rented. We completely understand a customer may not wash/vacuum the vehicle prior to return to remove normal road grime, etc. However, pet hair and other similar impurities require more time and detail to remove. In such instances, Hertz will assess a cleaning fee.

We appreciate the opportunity of clarifying this matter, and look forward to serving you again soon.

Sincerely,

Ashley O.
Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134
U.S.A.

FAX: 405-290-2899

For all correspondence sent USPS, please use the address below.

The Hertz Corporation
Attn: Customer Relations Department
P.O. Box 26120
Oklahoma City, OK 73126
U.S.A.

MY RESPONSE TO THEM:

Dear Ashley:

There was no pet in the car ever, so how the pet hair was in the car must mean that they did not properly clean the vehicle before the consumer recieved the vehicle. I would appreciate a phone call to talk to someone about this matter. If you would please call me at *********** it would be very appreciated.

Sincerely,
*****

HERTZ CUSTOMER RELATIONS RESPONSE:

Hertz Customer Relations
Oct 17 (1 day ago)

Dear Mr.***** :

We have received your reply to our correspondence.

We have previously explained why we are not reimbursing the disputed charges. Upon further review, we stand by our original decision. Further correspondence received concerning this matter will be filed with no response.

Thank you for the opportunity to review this matter.

Sincerely,

Ashley O.
Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134
U.S.A.

FAX: 405-290-2899

For all correspondence sent USPS, please use the address below.

The Hertz Corporation
Attn: Customer Relations Department
P.O. Box 26120
Oklahoma City, OK 73126
U.S.A.

Hertz Customer Relations
| , ,
customer-relations@hertz.com | http://www.hertz.com

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Angelique Trump October 15, 2014 at 2:17 pm

NEVER AGAIN! I recently had a rental from Hertz due to my car being repaired. Well I took a look at my statement today and they charged me $178 for gas!!! I had a 2013 Nissan Altima! #1 The entire rental was paid for by the insurance company #2 it costs $55-$60 to fill up the tank and #3 THE REP NEVER TOLD ME I NEEDED TO FILL IT! This is the first time EVER that I have rented a car and I was not notified. I called the manager and he told me that he had to talk to his rep and they might be able to go half with me! I will not pay $90 to fill up the tank. Then the rep calls me later and continues to argue with me and tells me that he did tell me and he remembers the conversation perfectly. He kept arguing with me and I told him this is not resolving the issue, you are arguing with me. He precedes to tell me that he is not arguing he is just telling me what was said. I know what he said and it is incorrect. He then told me that my boss said he can go half but that’s it. I told him to let me talk to the manager because I am not paying $90.00 He just told me he would relay the message and would have him call me back. This is so ridiculous! I will never EVER rent a car from this company. The customer service is terrible and the reps do not know what they are doing.

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Cario Cordero October 15, 2014 at 4:28 am

I JUST HAD A HERTZ NIGHTMARE!!! I reserved a full size vehicle at the Fairfield, CA location for 1 week for a trip to Los Angeles. I was given a vehicle that had a lot of body damage and after driving it, found that the transmission was slipping and it hesitated on acceleration after stopping. I returned the vehicle to fairfied and was told by the agent that that was the only full size vehicle that he had. He then offered my a compact car, but that was unacceptable for a comfortable ride to LA. He then told me to call back in about 1 hour to see if anything came in. I told him I was on a schedule and I suggested that he call Vacaville for a possible vehicle. He called and said they had a VW Jetta which wasn’t rated as a full size care but was the same size as a full size. I had no other option, so I accepted. I drove to Vacaville and exchanged vehicles. We then loaded the vehicle for the trip. After driving about 30 miles on our trip, my wife tried to use the accessory plug in to charge her cell phone and found that none of the accessory plugins were functional. We needed our cell phone for the trip down I-5. We stopped at the Concord location that was listed and found that it was permanently closed. We then stopped at the Walnut Creek location at 12:30 pm and was told that because it was saturday, they were closed at noon, even though they were still there. They stated that they had no full size cars available, anyway. They suggested going to the nearest large airport that was always open in San Jose. This was not on our planned route to LA, but we had no other option. We went to the San Jose airport location, where we were given an upgraded vehicle and were treated with very good customer service. I normally have very good service with Hertz, but it’s usually because we deal with Hertz at the airports. 3 different vehicles within the first 100 miles of our trip was unacceptable. The result of this experience is that I will never deal with a non airport location because of the lack of upkeep and maintenance of the vehicles. CMC

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