Giant Eagle Corporate Office

Giant Eagle Corporate Office Address

Giant Eagle, Inc.
101 Kappa Dr
Pittsburgh, PA 15238

Contact Giant Eagle

Phone Number: (412) 963-6200
Fax Number: (412) 963-1510
Website: http://www.gianteagle.com
Email: Email Giant Eagle

Executives

CEO: Laura Karet
CFO: Mary Winston
COO: John Lucot

Giant Eagle History

Giant Eagle was founded in 1918 as Eagle Grocery by 3 families: Porter, Chait and Goldstein/Shapira.

In 1928, they sell the company to Kroger.

In 1931, after their non-compete had elapsed, those 3 families joined the Moravitz and Weizenbaum families to form Giant Eagle.

The company grows steadily in the 30s and 40s despite the Great Depression.

The company expanded to Ohio in the 1980s with the acquisition of Youngstown based Tamarkin.

In 1991, the Giant Eagle Advantage Card is introduced.

In 2000, the company enters the Columbus, Ohio market.  They expand to Toledo the following year.

By 2008, the company had 23 stores in the Columbus market.

Today, Giant Eagle operates 221 stores in Pennsylvania, Ohio, West Virginia and Maryland.  They also operate 168 GetGo gas stations.

 

 

{ 15 comments… read them below or add one }

Elvis Sugar April 11, 2014 at 7:57 pm

Perhaps Giant Eagle Board Members have vision and can replicate the same plan as these men did on the East side of Cleveland. Giant Eagle acquired a historic church on W. 117th and Clifton Blvd, Cleveland OHclaiming they will incorporate it in a new design, but soon afterward according to press outlets reneged on that offer and just want to tear it down and build another strip mall grocery store. Instead of having a unique showroom store, they are striving for a plain chain square box store. Way to go Gian Eagle, what great vision you have. Go hire a real architect!

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G.Maynard April 7, 2014 at 6:57 pm

Today my husband and I was treated with disrespect and rudeness. I called a prescription in this morning expecting to pick it up after work (when I was told it would be ready by 11AM.) However,after sitting in the drive thru line for 30 minutes I finally got to the window only to be told the script was not ready. This is unexceptionable for a pharmacy not to have the medication on hand. I was then told after sitting in line for 30 minutes to pull around and get into line again and wait for 25 minutes to have only a partial script prepared and have to return again the next day for the rest??? What is wrong this situation???? My time is valuable just like your even though your rude employee\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\’s think all I have to do is run back and forth to the pharmacy wasting my time and gas. Why did your pharmacy not give me a call to inform me of my options before this situation occurred? Is this how little your organization feels about their customers? I went against my better judgement when I moved to the Canton, Ohio area and switched my prescription from Drug Mart to your organization. I will travel 10 miles out of my way to receive the customer service Drug Mart offers. I never had this problem with Drug Mart Pharmacy, they never had a problem with my script or if they did not have enough of the medication, they would call and provide other options for me such as: other pharmacy (script already filled and waiting on pick up) or a partial and they even delivered it. That is what you call customer service. I know I am only one person, but be assured I will share this little experience with family and friends to warn them of the poor customer service and inability to order proper quantities of medications. I do not want my family or friends to be treat like this or have to waste their time and effort to have a prescription filled. Here is another thing….this medication is a time sensitive medication which is taken an a time schedule. Now that your pharmacy has provided poor customer service and inability to have the medication on hand what I am I suppose to do till 3 PM tomorrow? Go to Emergency Room for treatment due to fact your organization did not properly order the medication? I will be happy to send you the bill!!!!! I feel your organization should compensate me and my husband for the time we wasted at your pharmacy and the gas we used to go there twice. I will be switching my pharmacy as soon as this script is empty since it is one that is fill faithfully every three months!!!!!!

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concerned custimer April 2, 2014 at 9:12 pm

The Dover, Ohio pharmacy needs to be looked into. Video on facebook shows them tossing Rx on floor and stepping on them. April 2, 2014

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Unknown March 11, 2014 at 1:27 pm

To whom it may concern, get go in penn hills very good store under staff at night this problem needs to be taken care of ASAP good hard workers.

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Joy Shash March 9, 2014 at 11:59 am

White Oak, Pa Giant Eagle is franchise. Most of your customers do not know this. This store gives the Corporation a BAD name. The employe are unfriendly. They never smile. The customer service desk has poor people skills and does not know how to speak to their employees. Verbal abuse, insults, untrue accusations and putdowns are what is acceptable. They hire over 20% of their employees who are related to either another employee or management. MANAGEMENT seems totally clueless or they choose to look the other way. There is a huge case of adult bullying amongst employees. This store has a hostile working environment. If you have a disability and work there, management over looks the abuse. The union is a joke. $8.75 is taken out of each weekly pay check for union dues. The average employee makes $7.45/hour and only works 12 to 18 per week. CORPORATE needs to remedy this caustic matter.

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Ju Nin Toiro January 25, 2014 at 10:31 am

From all these complaints, it is very apparent that the CEO doesn’t give a d*** about the lousy service rendered.

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Margaret Reusser January 9, 2014 at 4:12 pm

Chesterland, Ohio Giant Eagle
The produce at this store is terrible. Each time I try to purchase fruit or tomatoes etc I cannot believe the quality it just isn’t there. Fresh produce is the staple to most meals and have to go to Chardon for good produce and at times Heinens in Chardon.

Secondly, since many of us own dogs why are you still selling rawhide. bonesade in china these are a danger to our pets. Please sell rawhide bones made I the USA .

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rachel tschantz December 31, 2013 at 5:47 pm

When I see these ads I think your CEO must be shopping at an imaginary store…the Giant Eagle at Legacy Village which is the jewel in the Cleveland crown has poor quality produce, high prices and uncaring “team members”…I have purchased substandard quality fruits and vegetables and been ignored at the deli counter enough times that I won’t shop there anymore.

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Tom Speicher December 23, 2013 at 5:13 pm

I find your current TV ads very arrogant. Your CEO indignantly states that she can’t understand why you would buy your produce where you but a TV. You may have a point–how can I buy my prescriptions where I buy my hotdogs? Guess I need to move both.

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beth December 15, 2013 at 7:53 am

I’m appalled at the actions of your employees! I was recently at your Fort couch location in pgh, and your employee, Rick, was in the back for a few minutes while I was waiting outside the “kiosk” type building. Figuring he was stocking, I wasn’t upset,until I seen he had a woman back there! Why would two people be in that little building? It’s obvious he was being promiscuous, as she had seen my face, she had a look of fear on hers. Upon talking to a few friends, they had said that they’ve seen her there too. Do you not monitor your employees? This is absolutely disgusting and unacceptable behavior and I shall not go back to that location for gas, nor any other needs! In closing, PLEASE look at what your employees are doing in their “down time” at work and make sure this will not happen again. You never know who’s watching or if a young girl may walk up on some disturbing actions!

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Raymond Flowers December 7, 2013 at 6:28 am

After calling and writing customer service regarding a pharmacy error in Medina, OH with my wife’s prescription on Thursday night (now Saturday morning) in which they lost her Rx and filled it with another medication, I have yet to receive a telephone call from the manager regarding the medication status. This is the second time this year that a prescription was filled incorrectly.

Maybe Giant Eagle is just telling us to take our $1,000 a month grocery business somewhere else.

Very sad in today’s economic environment where any business client should be protected as opposed to discarded.
Sincerely

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Christina November 29, 2013 at 7:35 am

To whom it may concern,

I have sent an anonymous complaint to GetGo about their Bridgeville store, but I regretted it briefly after the fact that I posted anonymously, because assigning a complaint to a name or face creates more impact. Sadly, nobody listens to nonentities.

I feel like complaining to any and every outlet necessary to inform Giant Eagle about my customer service experience at this store location.

To accuse you of some for which you are not directly responsible would be in poor taste, and therefore lowering myself to the behavior and attitudes of the Bridgeville GetGo staff, so this is not an assassination of your character, but a suggestion that perhaps the human resources department should really re-assess the kind of employees they want to represent this company. In short, if an applicant lacks the proper social skills and common decency to interact with customers respectfully, perhaps they should not be qualified to work in a customer service position. I am beyond outraged by my experience leading up to having been banned from this location.

Having worked at the McDonald’s on Washington Pike since early 2010, and given its convenient location in relation to my restaurant, GetGo had received my business since it had even been built. This store has made thousands of dollars off of me, and without wanting to seem entitled, I frankly believe that I deserve a little bit of gratitude. Instead, I was framed for a shoplifting crime. I don’t remember any names, but if it helps, this happened on November 28th, approximately 12:30 AM. My cashier was an African American woman with short hair and a wrist brace.

First of all, and at this juncture, I’m sure that it is a moot point but I never stole anything from this store. To be fair, I carry a medium-sized purse, and sometimes I store items I already purchased inside of it instead of bringing home excess bags I’ll never use again. I can understand why they would monitor me in this instance, but if they truly did, they’d see that anything I carried around with me inside the store that appeared suspicious I walked in with, and if I still couldn’t convince them of my innocence then, they could always monitor my activity inside the store, but I understand that it is less convenien t than paying selective attention and profiling your regular customers. The staff sees me doing what they want to see me doing and they must have a very elaborate imagination, because the scenarios in which I would even steal anything is logic-defying.

Granted that items at GetGo aren’t particularly as cheap as they could be, affordability has never been a concern with me. I regret disposing of all my cash register receipts but my bill had regularly amounted from anywhere between ten and twenty dollars a night. GetGo earns about fifty dollars from me a week. Why I’d pay that much money in order to shoplift whatever it is that they’re so concerned I’ve been stealing eludes me.

Meanwhile, any time I’m at that GetGo there are a half a dozen police officers patrolling the store. Why they’d think I was stupid enough to steal anything when there’s a high risk of getting caught in the act is really insulting to my intelligence. Moreover, if I shopped there for three years, why would I only begin shoplifting last week, except for in these paranoid fantasies this cashier is fabricating?

After your cashier berated me in front of an entire lobby full of people, and some arrogant police officer with all the smarm of a bad 1970s horror film had joined the disgusting pileon, I lost my nerve. I asked my associate if she had proof of the incident, to which she only replied nastily that she “had permission from the manager” to have me removed from the premises. Where the manager ever is during that shift, I’d like to know, since he or she is rarely, if ever, seen by me during my visits. That may, however, explain the nerve of these employees who think that they can get away with everything. Get it together, GetGo management!

I work as a cook at the McDonald’s across the parking lot. While the pay may not be as high there as it is at GetGo and my nights are usually long and stressful, there is always a manager resent who exercises reasonable control over his or her shift. Employees are trained to be friendly and professional. Of course, it doesn’t always happen that way, but when it doesn’t, the manager aims to resolve the conflict as professional as possible, not by passing the “my manager said so” script down the power-trip grapevine and not by cornering someone like a pack of baracudas. I was paying for my snack when my cashier became increasingly hostile. Seeing that she’s always miserable anyway, I thought nothing of it but she continued to raise her voice at me. When I tried to explain that it must have been a misunderstanding, one of the cooks who had been preparing my snack kicked me out. I don’t even think she was a manager. Does she even have the authority to do such a thing? As someone who has committed zero crimes in 25 years nor has been kicked out of a store, I’m not certain about the procedure.

I know, I know. I’ve lived a fairly sheltered life. I don’t handle being reprimanded very well, especially if it’s for things I didn’t do. Shame on me.

To be fair, I’m not just upset because I was unfairly banned from this store location. This has been a long time coming. The behavior I have witnessed from the crew is appalling. They have always been very nasty and unfriendly toward me.

Most of the times I have come in, there are no customers behind the register, whether they’re outside smoking, chatting in the back of the store, or “stocking”, nobody ever seems available. I’m not calling them lazy, but I have been in lines while the cashier was nowhere in sight. Last time I checked, the customer always comes first. Right?

They act like expecting you to wait on them that you’re somehow bothering them or interrupting them in the middle of something important. Sorry, but isn’t that what a cashier is paid to do? Instead, I’m greeted with eyerolls, mumbles, and slammed items. On a good day, the cashier may make eye contact with me or grunt “hi”. Honestly, where do they find these people? How do these employees even pass interviews with personalities like these? Meanwhile, friendlier, equally qualified people struggle to find a job.

I’m lead to believe these people just wanted to eliminate me from their store, but that’s their loss. Whether the staff dislikes the inconvenience of taking aside two minutes on a transaction or they just hate my face, I hope it’s worth losing a large chunk of money to get rid of me. I’m polite. I’m quiet and I don’t make a mess. Yet, any time I came in lately, the environment feels dejecting; cold and uninviting.

If GetGo strives to achieve an unfriendly atmosphere which alienates its most loyal customers, keep up the good work. However, if GetGo touts being accepting and fun, well, I’ve got some bad news…

I hope someone reads this, not because I even want anything now, but so that repercussions can be taken against these staff members and their despicable behavior.

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Pat Wooten November 3, 2013 at 11:59 am

Your Pharmacist Jessie, refused to honor your coupon for me, when everything was in order as the coupon stipulated, I complained to the store manager Alecia, who agreed with me, but said at the end of the day it was Jessie’s call, so that’s it, then your coupon for the $1.00 off is of no use, and he put in the computer for none of the stores to honor
the coupons for me. I have since given all of my business to Rite Aid and will do my food shoping elsewhere, he is causing your store to lose business. Very upsetting, when he put that in the system it became a witch hunt, and he did not even have the decency to tell me himself he sent over his assistant.

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Jessica Bates October 31, 2013 at 8:04 pm

As a long time customer of Giant Eagle I am beyond
disgusted, disappointed and dissatisfied with the events that occurred at your Howland, Ohio store Oct 31, 2013.
My husband, myself and our two young daughters stopped into the store to pick up a few things. Once at the checkout, I slid my debt card, entered in my zip code to verify I was the cardholder and signed my name. After signing my name I hit enter and the screen went blank. The cashier said her screen said I needed to sign. She called several people from the office over to troubleshoot. One girl said this same thing happened before earlier
in the day at a different register. My family patiently waited for 45 minutes while random office people came over and stared blankly at the screen. I offered to call my bank to see if the transaction went through. I was NOT having my card swiped again if I was charged already. I called my bank and they verified yes, $64.82 went through. I asked the cashier and office workers do you need to speak to them, I was told no. My kids are getting tired and we had perishable items sitting the buggy. My husband then asked for a manager. He was told he won’t be able to help. My husband said he’s the manager call him. Several minutes later Bryan shows up. We explain the bank said the charge has gone through. We asked if we could just leave since we already paid. Bryan said there is no record on the stores end. I said you have our receipt with the transaction number. My husband and I walked over to Huntington Bank inside the store and asked them for a printout. Right there in black and white it showed the deduction had been made. Bryan proceeded to shrug his shoulders offer NO resolution but for us to wait longer while they continued to look blankly at a screen. We left the groceries and told Bryan we would NEVER shop at giant eagle again. This customer service is completely unacceptable. We understand things happen, but managers should know how to react. I spend thousands of dollars every year at your store, NOT including my gasoline purchases at GETGO several times a week. I demand an apology and want someone to contact us regarding this manner.

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Mary Mann October 28, 2013 at 6:18 pm

Hello to whom it ma concern. I have been useing coupons gen and Bjs. I want to know why the people in your stores can hang up on me or yell at me like im a kid. I feel this is all wrong and not nice. im couponing to help are familys thats all. im not being mean. but the next person to yell or hang up on me i shall tell them off. Thanks Mary

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