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Gamestop Corporate Office

GameStop Corporate Office Address

GameStop Corporation
625 Westport Pkwy
Grapevine, TX 76051

Contact GameStop

Phone Number: (817) 424-2000
Fax Number: (817) 424-2002
Website: http://www.gamestop.com
Email: Email GameStop

Executives

CEO: J. Paul Raines
CFO: Robert A. Lloyd
COO: Daniel A. Dematteo

GameStop History

GameStop began in 1984 in Dallas, Texas as Babbage’s.  The company was originally a software retailer.

In 1994, Babbage’s merged with Software Etc.  In 1996, the company had 800 total stores and filed for Chapter 11 Bankruptcy.  The company was kept afloat by Leonard Riggio, of Barnes and Noble.

In 2004, GameStop was spun off from Barnes & Noble as its own company.

In 2005, the company merged with EB Games (formerly Electronics Boutique).

In 2007, the company acquired Rhino Video Game from Blockbuster.  In 2011, Spawn Labs was acquired.

GameStop currently operates over 6700 stores in 18 countries worldwide.

 

{ 66 comments… read them below or add one }

Stephen Campbell August 11, 2014 at 11:34 pm

I recently brought my 12 year old son in to your Lake Jackson store to buy and XBox 360. He had been saving his money and was excited about going to GameStop to get his new game console. At the store the sales person was nice, but when she brought the box down from the shelf I noticed the corner was smashed. She never mentioned it as she sat the box down in a way my son and I could not see that corner. Having noticed it before she sat the box down, so I went over and picked the box up to check out the damage. I asked if we could look inside the box to ensure there was no damage and was told that I could not unless I first purchased it. This made me mad enough to walk out not buying anything. However this was not my purchase and the only XBox 360 for sale in that store from what we were told. So my son decided he wanted to purchase the game and I decided to take a picture of this damage. The sales person told me I didn’t need to take a picture because of the return policy. I really think that damaged items (boxes) should not be sold in stores as this can only bring up issues. Please respond so I can attach the picture. This was a great teaching situation for my son about being in business and quality and how bad quality products reflect poorly on the company.

Thank You,
Stephen Campbell

Reply

Christopher Elliott July 24, 2014 at 5:03 pm

I’m not sure if this will be read by someone important, or if you guys even care, but I have been a customer of Gamestop for years, and recently I have shifted towards online shopping. I recently ordered a 4 shot Xbox One headset in hopes of getting a quality product. However, after checking the forums in excitement about my newly ordered goods, I discovered that there’s apparently a design flaw that prevents the mic from picking up your voice clearly, which is the whole purpose of a multiplayer mic. So 5-10 minutes after placing the order, I decide to go on the safe side, cancel the order, and purchase the more expensive, but trusted headset, the XO Seven. However, despite claims by the Gamestop website, I was unable to cancel the transaction…five minutes after I completed the transaction. Extremely confused, I looked towards customer service support, but they were not available until 9am EST. So I set my alarm, woke up early, and called at EXACTLY 9am to request my order to be cancelled. But not only was I not able to cancel my order by calling, but I was informed that I was too late and the item was already in a warehouse ready to be shipped. I was told in order to get my money back I have to wait for the package to come in and then mail it back myself. This is infuriating. I’ve never mailed anything back in my life, and to have to do so because of something so silly is ridiculous. For a company that plans to gear towards the digital era, the fact that I can’t cancel my order 5 minutes after placing it is beyond me. Calling twice didn’t help me either.

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