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Gamestop Corporate Office

GameStop Corporate Office Address

GameStop Corporation
625 Westport Pkwy
Grapevine, TX 76051

Contact GameStop

Phone Number: (817) 424-2000
Fax Number: (817) 424-2002
Website: http://www.gamestop.com
Email: Email GameStop

Executives

CEO: J. Paul Raines
CFO: Robert A. Lloyd
COO: Daniel A. Dematteo

GameStop History

GameStop began in 1984 in Dallas, Texas as Babbage’s.  The company was originally a software retailer.

In 1994, Babbage’s merged with Software Etc.  In 1996, the company had 800 total stores and filed for Chapter 11 Bankruptcy.  The company was kept afloat by Leonard Riggio, of Barnes and Noble.

In 2004, GameStop was spun off from Barnes & Noble as its own company.

In 2005, the company merged with EB Games (formerly Electronics Boutique).

In 2007, the company acquired Rhino Video Game from Blockbuster.  In 2011, Spawn Labs was acquired.

GameStop currently operates over 6700 stores in 18 countries worldwide.

 

{ 75 comments… read them below or add one }

Deanna October 16, 2014 at 9:21 pm

I purchased a Playstation Vita from the Cental, Louisiana Gamestop for my fiancé on Friday, October 10th and was told I had a 7 day money back guaranty. He tried the vita and didn’t like it and went to return it on Wednesday, October 15th. They informed him that they would not give him the full $200 I paid for it, only trade in value of $110. I called the corporate office on October 15th and spoke with Marcus at extension 15734 who told me that since they failed to communicate that he couldn’t open the product before returning it, that I would get my full refund. He said he was contacting the district manager and that he would be calling me. I received a call on October 16th from a manager at the Central, Louisiana location notifying me that he would not give me a refund. I am absolutely appalled by the lack of communication and customer care. I have now been lied to twice and I refuse to stand for it. If this is the way that your company conducts business then I can assure you that you will never receive my business again. My fiancé is an avid game collector and has purchased from your company for many, many years. He will take his business elsewhere if this problem is not solved. I am extremely irate and do not appreciate being lied to. I would appreciate a prompt response and resolution to this issue.

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Kim October 13, 2014 at 7:50 pm

My son has been a very loyal customer of GameStop for years and for him to come home tonight and tell me that he was just at the gamestop in Lodi New Jersey and asked a sales men named Eddie if he could get a game that’s coming out earlier and Eddie tells him that it pisses him off when people ask that question…..really? That’s not at all very good salesmen ship toward customers to swear and tell them how he feels about customers asking a simple question. Not a very good way to run a business.

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Theresa tompkins October 12, 2014 at 11:44 am

I would like to share my experience yesterday at the Burlington nc location.my husband and a good friend and I were shopping with our children for there birthday when a gentleman came in with a gun on his hip.his hand on it the hole time.needless to say I grabbed the kids and left.my friend however voiced her opinion that this was very disturbing considering that its a place for children.not a man thinking he is Rambo.I would hope you would not allow this.please we don’t know who is the good guy with a gun or the bad guy.so please don’t allow this in your store.

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Patrick Jones October 7, 2014 at 12:00 pm

Hey im part of a new clan called 2RAW we are going to the 2015 tournament at American airlines and we are looking for sponsors every little bit helps thanks

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Courtney G September 28, 2014 at 3:22 pm

I worked at Gameshop for a short period of time, I enjoyed working there very much, not because of the store itself but because of my coworkers. Then, I made the choice to quit. I quit because after a month I still didn’t receive a paycheck and corporate didn’t care and has not done anything about it. I am overly frustrated and I believe corporate needs to focus on doing their jobs and stop worrying about the stores, when the stores have it more together then they do. The fact that I have called corporate a few times and they still have not returned my calls, has forced me to post this. I’m not the first person this has happened to.

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No name September 17, 2014 at 12:42 am

Hello and Good afternoon. I’m just going to go straight to the point. I’m a employee at Gamestop that has been working there for 3 years, I am a pretty known person at Gamestop. I just wanted to come forward with a few things that I had on my mind that I don’t believe are faithful to Gamestop Inc. There are a few employees that have been stealing underneath your Companies nose. I will call these 3 famous people out by their names, Marco Martinez, Tony & Ruby.(district 325) Now these people have diff stories. Now Ruby, who accordingly left because she was pregnant and didn’t want to stress out through her pregnancy but the real reason was because she had inventory coming up & didn’t want to get fired, she knew she would go down to a STAR TIER store so therefore she quit on her own. She would allow her employees to steal from Customers as they would bring their trades & keep them for theme selves as they would trade the customers game for their own purpose like their own Reservations. She also allowed them to borrow money from the safe and would falsify the amount that was there but truly wasn’t. Now I move on to Marco Martinez, he is a SM now but a crooked ass SM, this “SM” would train his employees to actually steal and different ways of stealing just so the customer doesn’t find out, now this troubles your company because a customer can say he/she will not trade their games for such a low trade amount. When Marco & Tony worked together as “SM” & “ASM” they would double team on these customers. They were actually both in it, so they both knew In case anything would happen, then they would have each others back. Tony was an LP captain once & I could honestly not believe how he fooled you guys & I speak to you ISAAC CHITICA If you do not believe me, check the history on DVR when they both worked together. Marco has always seemed as the funny clown guy that everyone likes but he is FOOL, I feel bad for your Company because by having these types of people working for you, you are risking your company to be run to the Ground. I already called Human Resources and they did NOTHING, I HOPE YOU DO SIR. Thanks for your Sweet time & Goodbye……….

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Tanner Moore August 29, 2014 at 11:52 am

I am doing an Eagle Project and wondered if there are any stores or corporate would be willing to donate games for a PS3 GAME SYSTEM,I won this PS3 From my soccer club for being the most supportive,positive as well most improved player in our club last year our club has nearly 500 kids from ages 11-18 boys and girls.
I have the system but no games I am donating system to Primary Childrens Medical Center in Salt Lake City for their oncology unit. if you could help in any way I would greatly appreciate it. There old system was a Wii and it broke last year. thanks agin sincerely .Tanner Moore

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John Gonzalez..JJ August 28, 2014 at 9:00 pm

Hello,I’am a Dad of 3 boys,I’am also a Manager at a Toyota Dealer in California.I’am 18 years in the Automotive Industry,I know customer service when I receive it.I love what I do.I visited our neighborhood game stop store, 9877 Chapman Ave Garden Grove Ca 92841.714-534-5341.My 3 boys as boys their age, are very curious and like to ask questions about games.I love what I do like I mentioned before,The reason I’am writing straight to headquarters is because of People Like the person who helped us, SANDRA(349297).wowww She is Spectacular seriously guys,you should send a mistery shopper and see for yourself,this girl is phenomenal,she knows her stuff.I am impressed by her professionalism,she was helping us and, as every person who walked in, she would stop look over and say,Welcome to game stop and continue helping us.I am moved how she would take the time and talk to my boys in gametop language :) and with respect.I know she will be greater one day,she will be a Regional Manager or store OWNER. I love her attiude but most of all her passion,I can tell she loves what she does.Sandra is amazing please send someone over there pick up this girl give her a future at your company she in it for the long run.I bought 2 games for my boys and,she answered every question we asked.If new employees to your store require training don’t hesitate to use SANDRA 349297 As a Trainer an extraordinary example to your new staff.I promise you will be blown away by her.I know she is a Diamond for any company and if she ever owns a business.I almost would say by Sandras knowledge she is a CEO of game stop when I first met her.Guys Don’t let this one go.Polish this Diamond.I do not know Sandra personally I met her once,she reminded me of what cusomer service should still be.GREAT JOB SANDRA KEEP UP THE AMAZING WORK.

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Stephen Campbell August 11, 2014 at 11:34 pm

I recently brought my 12 year old son in to your Lake Jackson store to buy and XBox 360. He had been saving his money and was excited about going to GameStop to get his new game console. At the store the sales person was nice, but when she brought the box down from the shelf I noticed the corner was smashed. She never mentioned it as she sat the box down in a way my son and I could not see that corner. Having noticed it before she sat the box down, so I went over and picked the box up to check out the damage. I asked if we could look inside the box to ensure there was no damage and was told that I could not unless I first purchased it. This made me mad enough to walk out not buying anything. However this was not my purchase and the only XBox 360 for sale in that store from what we were told. So my son decided he wanted to purchase the game and I decided to take a picture of this damage. The sales person told me I didn’t need to take a picture because of the return policy. I really think that damaged items (boxes) should not be sold in stores as this can only bring up issues. Please respond so I can attach the picture. This was a great teaching situation for my son about being in business and quality and how bad quality products reflect poorly on the company.

Thank You,
Stephen Campbell

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Andrew H August 28, 2014 at 6:08 pm

Hello Stephen,

I do not work for Gamestop anymore but happened across this comment of yours when searching for a phone number. I just want to point out that many boxes and merchandise can be damaged at any time, such as the delivery truck or even the manufacturing warehouse. We cant expect a company to simply not sell an item just because of a dent in the corner. It would be great if they could look inside to verify the condition of the console, but that brings up another issue. If you were a customer looking for a brand new system, and you saw that the seal was broken, would you purchase it? I sure wouldn’t. I would think they had returned it, and probably not believe a story of “we just wanted to make sure it was ok”.

I will tell you that these game systems are very well packed, and protected by much more than the box itself. Usually a couple more layers of cardboard at the very least. I don’t know if this reply will help you at all, but for some reason just felt like I should reply.

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Christopher Elliott July 24, 2014 at 5:03 pm

I’m not sure if this will be read by someone important, or if you guys even care, but I have been a customer of Gamestop for years, and recently I have shifted towards online shopping. I recently ordered a 4 shot Xbox One headset in hopes of getting a quality product. However, after checking the forums in excitement about my newly ordered goods, I discovered that there’s apparently a design flaw that prevents the mic from picking up your voice clearly, which is the whole purpose of a multiplayer mic. So 5-10 minutes after placing the order, I decide to go on the safe side, cancel the order, and purchase the more expensive, but trusted headset, the XO Seven. However, despite claims by the Gamestop website, I was unable to cancel the transaction…five minutes after I completed the transaction. Extremely confused, I looked towards customer service support, but they were not available until 9am EST. So I set my alarm, woke up early, and called at EXACTLY 9am to request my order to be cancelled. But not only was I not able to cancel my order by calling, but I was informed that I was too late and the item was already in a warehouse ready to be shipped. I was told in order to get my money back I have to wait for the package to come in and then mail it back myself. This is infuriating. I’ve never mailed anything back in my life, and to have to do so because of something so silly is ridiculous. For a company that plans to gear towards the digital era, the fact that I can’t cancel my order 5 minutes after placing it is beyond me. Calling twice didn’t help me either.

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