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Gamestop Corporate Office

GameStop Corporate Office Address

GameStop Corporation
625 Westport Pkwy
Grapevine, TX 76051

Contact GameStop

Phone Number: (817) 424-2000
Fax Number: (817) 424-2002
Website: http://www.gamestop.com
Email: Email GameStop

Executives

CEO: J. Paul Raines
CFO: Robert A. Lloyd
COO: Daniel A. Dematteo

GameStop History

GameStop began in 1984 in Dallas, Texas as Babbage’s.  The company was originally a software retailer.

In 1994, Babbage’s merged with Software Etc.  In 1996, the company had 800 total stores and filed for Chapter 11 Bankruptcy.  The company was kept afloat by Leonard Riggio, of Barnes and Noble.

In 2004, GameStop was spun off from Barnes & Noble as its own company.

In 2005, the company merged with EB Games (formerly Electronics Boutique).

In 2007, the company acquired Rhino Video Game from Blockbuster.  In 2011, Spawn Labs was acquired.

GameStop currently operates over 6700 stores in 18 countries worldwide.

 

{ 64 comments… read them below or add one }

Ruby July 21, 2014 at 10:57 pm

JUST WANTED TO START OFF BY SAYING THAT I REALLY DISAGREE WITH GAMESTOP. THEY ARE THE WORST EMPLOYER TO WORK FOR. IM ACTUALLY AN EMPLOYEE THERE BUT CHOOSES NOT TO STATE A NAME. THERE IS A FEW PEOPLE AT DISTRICT 325 THAT I WOULD LOVE TO GIVE MY SHOUT OUTS TOO. STARTING OFF WITH TONY, MARCO, RUBY, AND GOZALO. THEY ARE THE WORST EMPLOYEES THAT GAMESTOP HAS HIRED AND THE LEAST TRUST WORTHY PEOPLE YOU HAVE GOT TO MEET. THEY PRETEND THEY ARE YOUR FRIENDS BUT THEY ARE TRULY NOT. THEY DONT GIVE TWO SHITS ABOUT YOU, WHATSOEVER & THIS IS WHY ALL THIS MUST END!!!!! THESE PEOPLE HAVE BEEN STEALING FROM GAMESTOP & ITS CUSTOMERS BY TAKING THEIR GAMES & TRADING THEM THEMSELVES WICH MEANS FOR EXAMPLE!!! THE CUSTOMER BRINGS 5 GAMES BUT THESE SONS OF BITCHES ONLY TAKE A TRADE FOR 4 GAMES, LAST BUT NOT LEAST, THEY TAKE THE HIGH PRICED ITEM & CHOOSE TO TAKE THAT FROM A CUSTOMER FOR THEIR OWN CONVENIENCE TO TRADE FOR THEIR OWN RESERVATIONS OR GAMESTOP PROMOS TO GET MORE TRADE CREDIT . THESE WOULD ALWAYS RIP OFF CUSTOMERS.( RUBY) FOR EXAMPLE LET THEIR STORE FALL INTO SHAMBLES BECAUSE SHE WAS IN IT TOO, SHE WOULD ALLOW HER EMPLOYEES TO STEAL FROM CUSTOMERS SO THEIR STORE WAS NEVER LOW ON TRADES, THEY WOULD NOT ONLY TAKE GAMES BUT OTHER THINGS SUCH AS ACCESSORIES & EVEN CONSOLES AT TIMES. NOW MOVING ON TO MARCO, MARCO WOULD TRAIN EMPLOYEES TO DO THESE KIND OF THEFT TO CUSTOMERS, THAT IS WHY I DONT UNDERSTAND HOW HE IS SUPPOSE TO BE A “STORE MANAGER” NOW, WHEN IN FACT HE WOULD DO THESE THINGS THAT AFFECT THE CUSTOMERS AND THE COMPANY ITSELF MAKING CUSTOMERS THINK TWICE ABOUT TRADING IN THEIR GAMES FOR SUCH A LOW TRADE AMOUNT. AND LAST BUT NOT LEAST TONY THAT WAS LP CAPTAIN HAHAHAHAHAHA PLEASE DO NOT MAKE ME LAUGH, NOW THIS GUY WAS PROBABLY AS BAD AS MARCO, SEE WHEN BOTH TONY AND MARCO WERE IN FACT THE “SM” & “ASM” THEY WERE PULLING THESE TRICKS ON THESE CUSTOMERS, DOUBLE TEAMING ON CUSTOMERS. TAKING THEIR TRADES, CONSOLES, ACCESSORIES, & GAMES. THEY WERE BOTH IN IT AND WERE VERY PROUD OF THEIR WRONG DOINGS. THAT IS WHY I THINK THIS SHOULD END NOW BEFORE THESE EMPLOYEES RUN YOUR COMPANY TO THE GROUND!!!!!!!!!!!!!!THANKS FOR YOUR TIME, I WOULD NOT HAVE TOOK MY SWEET TIME TO WRITE THIS IF IT WAS NOT TRUE.

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Kyle decker July 19, 2014 at 7:20 am

I’ve been waiting almost 3 weeks now to hear back about a playstation code that was sold to me and was an expired code. I’ve called the store multiple times and still the district manager has not responded back with giving the employees permission to refund my money or give me another code. If this how gamestop wants to treat their customers and play around with my money then there is no reason for me to have to do business with them. Thanks for keeping $50 of my money that is now worthless. I’ll never buy anything from you again.

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Shannon July 14, 2014 at 10:56 pm

I recently visited the henderson ky gamestop and I was there to sell a wireless controller and an hdmi cable. After they entered the items in the computer and told me how much I could get on trade in. Because I was going to use the credit twords a game for my son. The guy left and went to the back and stayed for at least ten to fifteen minutes and then came back and told me that I couldn’t trade them or sell them because I had exceeded the limit on selling and trading. He said that I was banned from doing so. I asked how long this was going to last. He had no clue, I was never at anytime told that there’s a limit on how many cables you are allowed to sell or trade. You need to inform your employees that there’s a limit to how many things you are allowed to sell or trade before a person sells something and not after they’ve exceeded the limit.

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Shannon July 14, 2014 at 10:25 pm

I went the gamestop here in henderson ky and I W’s there to sell an hdmi cable and a wireless controller and after they put through the computer he ten goes to the back and stays gone for at least ten to fifteen minutes and finally comes back and informs me that I can’t sell anything because I have brought too many hdmi cables and it looked fishy too me he was implying that I was stealing or coming into them illegally. I was never told at anytime that there was a limit too how many you could sell them and when I was told was banned from selling themand when I asked how long this lasted he had no clue!!! You need to inform your employees that there is limited how many things you can sell to make sure they inform people of this ahead of time and after they have exceeded the limit.

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Kaye plunk July 10, 2014 at 7:28 pm

Today 07-10-2012- This morning I purchased 2 games 3DS at GameStop in Savannah, TN 38372. Sales person Melanie ,Ask her if these were returnable, If it was one my son had already bought these games, she said sure no problems!!!!I When I tried to exchange one of the 2 games they are twins and they had aready bought 2, one for each. The old guy with black hair and big ears, said to me you can’t exchange it,and you will have to take one of lesser price you will not get your money back, He said I heard her say this to you!!!!This was my first time in this store and I won’t be back!!!He said they try to get people to buy the old games instead of new ones, Like I told Him, Thats a Hell of a note!!! Why does my grandsons need 3 games. This manager is a JOKE and problemly is making money by sell used games instead of new games. Don’t go to Game Stop you will get ripped off!!!! Kaye Plunk

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Kaye plunk July 11, 2014 at 3:08 pm

GO TO WALMART NOT GAME STOP!!!!!!!!GET YOUR MONEYS WORTH AT WALMART !!!!!! NO OLD GAMES OR COMPUTER STUFF ALL NEW!!!!!! SAVANNH ,TN BAD PLACE TO SHOP GAMESTOP!!!!!!!!

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John M June 17, 2014 at 1:07 am

Hi, firstly im looking to contact corporate due to some form of compensation, if this is the wrong forum in doing that, please direct me elsewhere with a copy of this email/statement.

my name is John, and I am a long time Gamestop customer, and holder of several platinum membership renewals, and rarely if at all have I ever had a less than pleasurable experience at a Gamestop store. Usually the staff is very helpfull, personable, and eager to help and discuss with me any game, or general question, that I have. BUT, the day before yesterday I was looking to get a new PC game for my newly purchased laptop(not purchased at Gamestop), and being new to any real PC gaming, I had a quick conversation with one of the employees at this Gamestop location, one that I should mention I do not frequent, but I was in that particular area purchasing my laptop, and conveniently enough there was a Gamestop.

ANYWAY, I had asked if my PCs current specs could handle a somewhat graphically demanding(hi-res textures and a large open world/sandbox) game, I was told that my laptop would run the game I was interested in fine, the game being Elder Scrolls Online, so I went ahead and traded in a brand new copy of Watch_Dogs, for the xbox one(receipt still in case from purchase upon trading it in) to get the money needed to buy what I thought was a game that would give me a more than pleasurable experience. Well come to find out my computer cannot run this game and I couldnt even finish the install, now keep in mind that I was also not told at checkout that IF I had any problems with this game, that Gamestop’s company policy is “no returns or exchanges on PC games” which you know what, honestly would have made me second guess purchasing the game THAT day, until I could do some proper research and see how well, if at all, my computer would handle that particular game, and only AFTER having this stressful situation happen and 45 minutes on the phone with a less than helpful store manager, was I informed of this policy.

So, basically I gave gamestop a brand new game that I could play, and enjoy whenever I so felt the need, and bought a game that I cant play, whatsoever, unless I physically paid to upgrade a computer that I do not have the money to throw away on. I was told however that if I wanted I could buy my game back, for the price I traded it in for, so I would have spent $80 not including tax, on a game that I already had and still have a game that I can’t even play.

Like I said before, I have never, ever, had a bad experience with Gamestop, maybe 2 times at most and one of which was from not receiving my magazines with one of my platinum memberships, which I didn’t complain about even then, and one incident where an employee was rude in front of my girlfriend, this time though, is what has driven me to write this email, requesting some form of compensation for this hassle, which I have also never done, even with companies I have had repeated bad encounters with, but pretty much giving the only game I had away, for a game I cant play, then being told I could BUY my game back for the trade in value AFTER I had only traded in and purchased the other game, off of the what I thought was knowledge and experience, of an employee, who come to find out is the Assistant Store Manager.. that is preposterous in every sense of the word, and I feel scammed, cheated, and let down by a company that I have trusted for over 8 years.

I have the receipt for the game, and I can give the location of the Gamestop that I purchased this game at, and the name of the employee who sold me said game, but I do want to be compensated for this in some way, because this whole situation was very stressful, and unneeded, and the customer support I received in dealing with it was anything BUT support, and I feel severely disrespected in the way that I was spoken to by both the assistant manager and the manager himself in trying to straighten this issue out civilly. I had been told MULTIPLE times by the store manager, that he had “better things” or “more important things” to do and he spoke over me several times on the phone and continuously interrupted me, and that amount of disrespect is something I just WILL NOT tolerate.

Again, I am a long time patron of Gamestop, and I used to enjoy just about every experience I had in the store, but this has really made me consider not even bothering to go back to ANY gamestop, there are more than one local owned game shops in my area, but I’ve chosen time and time again to make the more than half hour journey to my nearest gamestop and this time over an hour, only to be shown my over 8 years of patronage means nothing, or so thats how I feel.

feel free to contact me with a resolution at my email:****************@gmail.com or **************@gmail.com

I will be more than happy to respond and give any other information that is needed from me, but I need to be compensated, and I will not stop sending e-mails until I am.

-John
======

ps if anyone has an email for a ceo or corp. let me know

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Ovidius McKee June 13, 2014 at 1:12 pm

So, I just called my local GameStop retailer, and asked about the two currently running promotions. The first pertains to a “garauntee” that you receive forty dollars for the return of Watch Dogs before June twenty sixth. The second, wick runs this weekend only states that you get an extra fifty percent bonus when trading in any Xbox One or PS4 games. When I called my local store, they told me these are essentially the same promotion, which they aren’t. I was notified of them on separate occasions, and in different manners. When I called the corporate offices, I was informed that they ARE separate promotions, but that they cannot be combined. NOWHERE in any of these advertisements was that made clear. In my opinion, that means they are falsely advertising. I will be contacting my lawyer.

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John M June 17, 2014 at 1:09 am

you wont get anywhere man trust me, if you do though hook me up

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John June 5, 2014 at 11:32 pm

Your service sucks, and your mangers hires idiots who know nothing about games I basically spent a whole hour explaining what the f*** a wii was to one employee god your people suck !

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Chris June 5, 2014 at 2:47 pm

I bought a used 360 from gamestop about 8 months ago and didn’t put insurance on it. And last week I go on to play gta5 and my xbox is locked and says I have to pay my subscription bull shit. I PAID FOR THE XBOX! It showed me some random email and crap so I called microsoft and they couldn’t do anything for me. I also went to gamestop TWICE (which is a 25 minute drive) they gave me no solution and said because I didn’t buy the insurance they can’t help me. I even brought the receipt. I also called their HQ and they told me they won’t do anything for me. F*** GAMESTOP I WILL be taking you guys to small claims court you s***ty ass company!

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Mitchell Gossman May 28, 2014 at 7:07 pm

I drove into work today (which I typically don’t do) and realized I forgot my wallet. I wanted to pick up a game that I paid in full 9 months in advance. I tried calling them to see if I could pick it up and they said they needed proof that I was 17 or older (I’m 25 and I look like I’m 25). I won’t be able to pick this game up for another 4 days because of my schedule. I tried stopping by the store to see if they’d make an exception. I have a game rewards account with them and thought they might be able to look me up that way. The manager turned me away. Why would I show loyalty to them when they’ve now just screwed me out of what I already paid for? This happened less than 1 hour and I’m still pissed. I called customer services to notify them that they’ve lost a customer and I’m now leaving a review to let people know that they don’t care about their customers; we are just viewed as a sale. This occurred at the ISSAQUAH store in Washington State.

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Ryan May 19, 2014 at 8:17 pm

I tried to purchase two games today at a store in Lakeside Mall in metairie. The only employee could not check me out as he was helping another customer for 30 minutes. I had a baby on my chest and was obviously in a hurry. I recided to leave the games on the counter and bring my baby to my wife in the car. I tried to run back in to purchase the games but the employee was still helping the SAME customer. He had to try to sell the extended protection and try to sell preorders. I complained to the employee Zack Bordelon that this happens every time i come to gamestop, Zack proceded to be rude and say that he is the only employee. Why are there three registers if there is allways one employee? This place has terrible customer service and should be out of business in three years.

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jeffrey May 14, 2014 at 3:37 pm

I’ve bought 2 used game systems and i go to return it for i decided i did’t want it. both was a hand held one was a regular ds and the other was a psp. the ds when i tried to sell it back they said it had been open so they couldn’t buy it back so i was forced to keep it. and the other day i bought the psp off them and i took it back cause my brother i bought it for for his birthday said he didnt want it so it was never used it still works and they said there was water damage to it but its not been used and its how i got it i payed almost 70 dollars for it and they will only give me 10 for a games system i just got from them that was already broke

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Doug May 8, 2014 at 11:03 am

I recently traded in about 120 xbox 360 games to a local gamestop… I recieved an additional 50% trade in value… Total came to $439.90… The very next day a promotion came out offering 60% added trade value… Would have been an additional 43.90…. So I called and they are telling me that they won’t make this right… I am done with GameStop after I spend my store credits….

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chris May 9, 2014 at 12:29 pm

Its 50% extra for everyone 60% if you have a pro membership maybe they didnt explain it to you properly some gamestops dont

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Casey May 6, 2014 at 11:30 am

Gamestop in Deridder La. is supposed to open at 10 am. I have been sitting outside for 30 minutes. An employee showed up at 10 after,
his pants about to his knees. He walked in and locked the doors behind him

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David April 10, 2014 at 9:40 am

All these negative mofo’s are full of s***

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Marlena April 3, 2014 at 11:23 am

I will never shop at another one of your stores I’m being forced to eat $400 because I was sold bad items( Xbox 360) n all I get is we can replace it I don’t want anymore of your stores stuff, I’ve already had to make several trips to the store over this thing. Everyone I talk to has had nothing good to say about your game systems, games, etc. I’m making sure everyone knows about this shady company.

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tommy April 1, 2014 at 10:43 am

Something fishy, I have been a customer since basically the beginning and have had good and bad experience throughout the years just as with most places, but this experience has made me question if I will continue business with your company at all anymore. I will start buy saying in no way shape or form am I a rich person, when I want something I save for it and do the responsible things first so each purchase I make means something, every time you buy you cast a vote. My son has been wanting assassins 4 and so I began to save to get him the collectors edition that comes with a statue, a huge pirate flag and dlc. I used your website to track it down to my nearest location which was 40 miles from my house. well needless to say I clicked the link to call store and verify so as not to waste time and gas.I called four times in the span of 30 mins or so and never got them to pick up the phone. I decided to take a chance because 8 miles from that store it said another location had one in stock so I had a back up plan. Well I made the drive and thankfully they had it and after I put up with some negative remarks about being stupid for driving that far without calling first and the clerk saying I couldn’t have it because jokingly he wanted it, I finally was able to make the purchase of $120. I walked out to my car and noticed the tape on the box was opened so I went to inspect it. I wondered why It would have been opened because you do not display statues and employees could not take this home as a rental and to my surprise it was missing the flag, one side of the fold out case was completely empty. As soon as I walked back in they had this look on there face like they were expecting me. I told them what was missing and showed them, the store manager Ben who’s names is on my receipt said that is odd, but the other employee looked at him and said I know what happened. It was then that it was explained to me that it was a return, someone had purchased it before and returned it. He said they must have kept the flag…..They just stared at me like I was supposed to except that and move on, I said so….. can I get another one or get my money back? I was told he would order one from another store and I could return it then and swap it out. Two days were his exact words Two days then he took down my first name and number wrote it on a piece of paper and said trust me dog I got this, he signed his name on the paper and said you see that no one will mess with it like he has some special power. I was reluctant to leave while paying so much for something that was missing parts and essentially not new but sold as new but he said they would get another one. Then I was told better yet he said I don’t want you wasting two days waiting he said go ahead and play tell your son have fun he said I could just come get the flag so I wouldn’t have to bother with the exchange and not get to play after spending my money. I went home not wanting to disappoint my son and explained to him about the flag and my 15 year old son said sounds like that guy took it or sold it to a friend and he needs a few days to get it back….well needless to say the dlc that came with it had already been redeemed so none of them worked and as expected after two days I called back and as presumed the guy that answered had no Idea what I was talking about. another two days I called again got another employee and he had not heard anything but did offer to take my name and number to give to his store manager and he would have him call me to which I have still received no call but I was informed by the last guy if i bring my receipt and the unopened game back I could get a refund or replacement……haha You got me, I was set up my son has been playing for a week now and no longer has the huge box in his room because we keep our house clean and recycling came last week. So for being a good customer and responsible person I get screwed out of my money and your employes get away with what seems like theft on there part and if not just seems fishy to me. Im sure the plan was that I live so far from that location That eventually I would give up and stop trying and to that part they have won, but I didn’t just give up on the flag I gave up on a company who lets employes like this work for them and I will not be returning to any location again. I know it’s just one person who cares well your bosses at corporate care my rewards acct is 3876005833298 it says I have saved over $2000 dollars this last year, thats what I saved imagine what I spent and a dent like that hurts a business, not to mention that I come from a family of gamers and I will let them all know of alternative places to shop and ways to get deals, they all look to me for gaming answers and have for the last 20 years. I am just turning 34 in a few weeks and in all this time I have never actually been so disappointed as to stop buying from a place but selling people used products with new price tags and allowing your employes to blow people off and steal says a lot about your company. The location in question is McCart shopping Ctr 3504 Alta Mesa Boulevard, and as I said I am not looking for a hand out or compensation, merely want to inform you of the way your company is doing business, sincerely, Tommy

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Tim March 23, 2014 at 5:18 am

I went to go get headphones and waited forever while one guy helped a customer and the other one sat in the office. Got these one that cost 159 and dude said they work for ps4 and so does the box. Rush my ass home plug em in, they dont work. Call the place, at 8:55,dude says we close in ten minutes at 9 i knew that. Asked if i could get a five minute grace period and they say no. I race my ass back there get there at 9 01 and open sign is still on and door open but the gate isnt all the way down. And they are like a recording device and saying the most rehearsed automated responses. And tell me he didnt say that even though i know what he said. And say there gonna call the cops. Way before i say anything in my defense and say how ridiculous the situation is. . Shes all we are open at eleven you can come back then. She was blaming it on “corporate policy” and saying the doors had to be closed at nine. What if i was there at 855 and my order took fifteen minutes, would she have kicked me out. All i wanted was a refund. Really simple. If she wasn’t in so much of hurry to go home. And refuse my service and put the gate down. She would of remembered to turn the open sign off. Worst customer service experience i have had anywhere

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Justin March 18, 2014 at 6:15 pm

Just had a manager and his employee say, “aren’t you a super smart guy”. When I answered that I didn’t reserve the new release I was buying. Amazon.com will now be the place I buy my games.

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zola poe March 17, 2014 at 8:51 am

I went to your store in Madisonville ky, to complain about them taking game that were stolen out of my home by my son. They told me theirs nothing they can do even know i’ve been there 4 times over it. As far as I am concerned you are receiving stolen property. I ask them not to take the games but they do anyway they also told me to go to police station and I did because hes my son they wont press charges. Gamestop need to make sure these games are not stolen I am out about a 125 dollar because of this and you just keep taken them. I so mad because you guy don’t seem to care about you customers just how much money you can make and that bad.

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Michael Modena March 15, 2014 at 10:11 am

I went to the Gamestop in Corbin, Kentucky about a month and a half ago and traded i13 games for $47.50 and the guy told me he would put it on store credit. Just yesterday I went to buy the ps3 bundle deal you guys are having and I was going to have enough to buy that with the store credit that I thought I had. I had everything ready to checkout and the same guy that was at the counter the day I traded my games in and told me that he was going to put it on store credit, told me that there was no money on my account and the only way he can put money on an account for me was if he put it on a gamestop card or put it on a reserve for a game.In other words I did not get my Playstation for my sons birthday So I pretty much gave my games away for free because he never even mentioned a card when I traded my games. I want my money or at least put that money back on my account.

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D Martinez March 2, 2014 at 5:32 pm

My son purchased a pc game unaware that it was an expansion pack and it required that he already own another game before he could use this expansion pack. We went back to the store where it was originally purchased the next day and they told us that there was nothing they could do about it; they wouldn’t give us a refund because it was a new product and they wouldn’t exchange it for something of the same value because the codes from the pc game could have been used but the truth is that the codes couldn’t have been used because he couldn’t do anything with the expansion pack because he didn’t own the first game. Their return policy stinks when they won’t give you any refund/exchange or store credit for something they sell as new but it doesn’t even come with any of the original packaging. Also, I feel that the store associate should have even asked the customer if they had the required game before they sold them the expansion pack.

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J Moore March 1, 2014 at 8:12 pm

I recently ordered a bundle pack PS4 from our local Gamestop. When it finally arrived, the console did not work (I even tried connecting it to every television in my house just to make sure). I contacted Sony and they said I could send it back for a new one, but it would cancel out my warranty. I then called Gamestop. They told me if I sent it back to them, they would guarantee an over-night of the new one and I would receive it within 24 hours. Well, I sent it back to Gamestop (it took 5 days to get to them) and received an email from them that they received it and would ship one to me as soon as my order was processed and it would be shipped on either Wednesday or Friday of that week. On that Wednesday, I got another email saying they were out of stock and my console was back ordered. They told me it would be at least 2 weeks before their warehouse would receive more PS4′s. They shouldn’t guarantee anything they can’t actually control, especially when Best Buy and Wal-Mart both currently have them in stock. When asked for a refund, I was told they would have to cut me a check that would take 3-4 weeks to process. Definitely not happy with Gamestop or their customer service.

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Andresa February 26, 2014 at 3:31 pm

No one should feel bad the preowned Xbox I had messed up I go to do an exchange and of course they put in the computer for another one to be sent to me that same. Night my order was cancelled by accident but she couldn’t redo my order after 2days I get an email that my shipment had been sent one day delivery (overnight) that means I would get it the same day I paid to get it on..NOT I still haven’t received my Xbox they get to keep my shipping money and I haven’t received an Xbox????? I am definitely beyond pissed.

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c s February 17, 2014 at 9:18 pm

On 02-12-14 went to a local gamestop to pre purchase a ps4 and was told it can ONLY be sold in a bundle (extra controller and game comes with the console in the bundle). I used my credit card for the purchase cost of 616.98. The next day 02-13-2014 my son decided he did not want the bundle only the console so we went back to the local gamestop and was told they cant cancel the order due to it was done on gamestop.com and I would have to call the customer service to cancel the order. The rep at the store called up customer service for me and let me speak to them and the rep on the phone told me the refund would be by check and I said no you have to credit my acct back and the rep then proceeded to tell me that for partial order cancels those are always refunded by check. I than told him this is not a partial order cancel it is a full order cancel. The rep than said ok he got the whole order canceled and the acct would be refunded in 5 days. I said than asked to speak to a manager. The manager came on the line and told me he could not credit my acct cause my credit card was not even charged ( my acct showed the charge posed on 02-13-2014). I explained to him that my acct showed the charge and asked to speak with someone else and he stated there was no way he could connect me to the finance dept ( I hung up on him). I than called back to the customer service on 02-17-2014 and spoke to another rep Demi and was told she saw the charge for the order and would have to speak to her supervisor to see what can be done to get the credit back to me ( but before she put me on hold she than told me the store cant use a credit card for gamestop.com orders. The orders have to be made by gift card and the store does a gift card purchase than applies the gift card to the order) the rep put me on hold and when she came back on she told me the refund can only be done by corporate check. I asked to speak to her supervisor who then came on the line ( his name was Marcus) and he refused to place the credit back to my card and proceeded to tell me everything the rep told me was correct well than I ask to speak to his supervisor who came on the line (his name was Juan) and when I asked this supervisor were he was located he told me he was located in the corporate office in Grapevine Texas (funny thing though Marcus was located in Puerto Rico and Corporate closes at 5pm and it was after 6pm central time). Juan stated refunds are only done by check. Guess I will be reporting this to the BBB and will also speak to the local news station on gamestop’s refund practices on not wanting to refund customers money back to their credit cards. This was my first and last purchase cause I will NEVER make another purchase from this company again..

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Marcin February 9, 2014 at 1:31 am

I’ve had my power rewards card for years, and just recently was made aware that I have points. I never used points before. I want to be able to look at the catalog with coupons and use my points. How do I do it?

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chris May 9, 2014 at 12:47 pm

Poweruprewards.com link your card to it or contact the customer service if you have trouble download the gsmestop app as well if you have a smartphone or tablet

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Bill February 5, 2014 at 12:20 pm

I am waiting for my Son’s W-2 so I can get our taxes done, My younger Son has already received his return,

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meghan russell January 27, 2014 at 6:39 pm

To whom it may concern

This email is concerning my Power up Rewards (3880036480889). We recently joined the Skylander adventure club under the presumption that for every 6th Skylander figure purchased we would receive one free. There are 256 Skylander figures my son was given the game this Christmas he now owns 20 this is a gold mine of profit. Needless to say we purchased our 6th Skylander figure from your store and I was told my coupon would arrive in my email in 24 – 48hrs. Then I was told 7-14 days which lead to 24-48hrs then I was once again told 6 days at this point my relentless quest for the $10 coupon had become more of a matter of principle. In search of a game stop employee from the United States of America I found Lena (phone # 817-424-2000) (ext. # 3570). This is when & only then I was told in order to receive the mythic free Skylander I needed to be a member of the paid subscription to the Power up reward program. Your employee Lena was very nice & patient she even arranged for me to still receive a $10 coupon for the miss understanding. The coupon was due today at the end of the business day 5:00. It is now past that deadline & no coupon. I know my singular business will not bankrupt the Game Stop franchise but I will NEVER shop at Game Stop again.

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Tyler wessling January 21, 2014 at 5:56 pm

I’m Tyler and I a former employee of GameStop. I say former cuz I was wrongfully let go the district major district 16 of Ohio the district manager is billy Elliot he wrongfully terminated me after I purchased something from another GameStop my cousin owed my ten bucks so I told him just get me a psn card for 10 bucks so I was with him an I said get the card and money and put on counter but that’s my 10 bucks remember and he was at the store while I was there and he told me to know you can’t buy nothing for other people I said I now he owes me 10 bucks I’m buying it for myself. He said okay that’s fine just checking I said yeah it’s for me. Then when I went in to work today being Tuesday January 21st 2014 he said my cousin bought it with my employee discount. Best part is you get no discount on psn cards. You have not heard the last from me prick. I was wrongfully fired and it’s bulls*** gamestop is a horrible place no one shop there

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melissa burt May 13, 2014 at 4:38 pm

My son worked at one in Canton ohio and was just fired by corporate someone purchased an Xbox with counterfeit money he had no way to tell it was fake. At this store they have no pens or lights to check the money and he was still terminated

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j.asbury January 20, 2014 at 5:15 pm

I just tried to exchange a $60.00 game I received from a relative that lives out of state and was told it was worth $15.00 toward an exchange even though it was un-opened . Two different employees were extremely rude and condecending . Quite a few people have told me not to buy from Gamestop….I should have listened . I will be heeding their advice from now on . BTW I`m sure that if I had accepted the rip-off exchange that Gamestop would have re-stocked it and sold it for full price . I`ll not spend another cent at such an unethical store .

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Sarah February 4, 2014 at 5:16 pm

I just wanted to let you know that yes it does seem like a rip off, but you have to understand why it becomes extremely difficult to accept an even exchange for your item. Let me first of all say that they shouldn’t have been rude to you because you are a customer and no matter what they need to be respectful and polite because they are in the customer service industry. The main reason why they probably did not except the item was because it was brand new, sealed, and may be considered stolen property (not saying you stole the item, by the way, just a fact). I’m not sure where you are from, but in Florida they follow strict pawn laws and cannot accept wrapped merchandise because they are only allowed to deal with PRE-OWNED merchandise. Also, the employee can be fired on the spot for violating return policies because they did a return without a receipt. So they were probably watching their backs. (Before someone may retort with Walmart or Target does returns no matter what, they don’t always do full returns on the merchandise. I returned a Battlefield 4 XBOX 360, still sealed, brand new to Walmart and only received 25$ for it because of restocking fees and because it was on sale that specific day. Plus half the time I really don’t think most Walmart employee really care.)

About the trade in value: depending on the popularity of the game and the quantity in stock the trade in value can vary. A game like Call of Duty: Ghost can trade in for (just guessing) 18$ while the new Dragon Ball Z game will trade in for 15$. This is all simple economics. Call of Duty will sell more and is in general, a more popular game that GameStop sells in bulk. Dragon Ball Z on the other hand is a very specific game and will only sell to a specific audience thus GameStop will depreciate its value more. If you walk up to your friend and handed them a used copy of Call of Duty and asked for the full retail price for it, do you think they will say yes? If they do, tell them I have tons of games if they want to buy them at full retail price. So yes, when you see it on the shelf you may have to pay slightly less for a brand new (pre-owned) game but its how GameStop makes a majority of their profit. That profit also goes to ensuring that the return policies are more favorable than most other retail companies. It also goes into the Power up rewards memberships where you can use the points you earn to save money on the things you want. The profits go toward the Epic rewards giveaways as well that is partially sponsored by whatever other company is behind it. They use it for marketing and contracts that allow the gamer to be able to purchase practically any new console game that is out there providing you with one of the largest gaming libraries out there. So before you rant and say how terrible GameStop is, just remember that they provide you with a service that is unique for gamers out there. Most of the time, if you talk to some of the employees as well (and probably show them a little bit of respect for the amount of bulls*** they go through on a daily basis) they will sometimes work around policies to help you out. So please, be a little more respectful think twice before ranting angrily on the internet.

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john May 13, 2014 at 9:26 pm

You are so wrong. The employees and call center get an attitude first. I am going through this now. They told me to open my game and bring it back and they will give me 25 for it. I take there advice and bring it back and they tell me “we know it was new so we cant take it sorry” WTF. I tell the call center and they say “a district manager will not call me because I didnt have a receipt”. I said that is not the issue. It was the fact your employee made me loose value of my game due to his advice and didnt even follow through on his word. No one cared and needles to say I will never purchase from them again. Game fly and amazon. Much better. Amazon prime so game gets here in two days and I can return it if need be.

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Brandy February 7, 2014 at 2:03 am

Was it battlefield 4? Because on Black Friday they sold that game for $15. (I bought it, because it was an awesome deal) If your relative’s receipt says they paid more for it, there shouldn’t have been a question about price. Or, like Sarah said, if you don’t have a receipt, they’re not allowed to return it, they can only trade it in and sell it as a used item. In my state, they can’t even buy back items that aren’t opened. So if you don’t have a receipt, you’re out of luck, but k-mart wouldn’t take it back without a receipt or having their rewards card either. I got a collector’s edition of call of duty from a very thoughtful grandparent, but Wal-Mart wouldn’t take it back because she didn’t have the receipt. (I just don’t like call of duty) I trade in at Gamestop a lot, and I understand that I could sell my stuff for more on ebay or amazon, but then I have to do more work for it and hope someone buys it. I can’t say it’s unethical for a company, who is providing a unique service by giving you cash NOW for something while they hope they find someone to buy it, to ensure they are recouping their costs for the sale as well. If you had a power up card that takes the trade value up a bit, and that game used with a power up card comes down to $50, assuming that they have none that are defective and can sell every game before they lower the price, it looks like they make around $30 on the game. But when’s the last time you were in a Gamestop and they were out of a fairly new game like battlefield or call of duty or grand theft auto or any of the big sports games? Not often… so that probably means they don’t sell every game they buy. So let’s take out another $20 for a second copy of the game that just sits there and doesn’t get sold. They’re down to $10. I’d pay someone ten dollars to sell my games for me and give me money now.

At the very least though, they shouldn’t have made you feel bad about it. That was wrong. Gamestop, in all of my experience, is much, much more caring about customers and the customer experience than a big box store. Like… who would have told you at wal-mart that your ten year old probably shouldn’t play grand theft auto because there are strippers? Or that you NEED a hard drive for Need for Speed or Battlefield 4 on the xbox 360? Or that Grand theft auto and call of duty ghosts both need more space than the 4gb xbox has available? (and this is something the publishers didn’t tell anyone until the games started arriving in stores, then people started to notice) These are all conversations I’ve overheard while I was doing my own shopping in their stores though the holidays. When is the last time an employee even at Best Buy stopped to ask if you found everything? Last time I was in one of these stores, I had to ask where I could find mice. I got told that they were “Over there by the computers” Thanks. Last time I asked where a game was at Gamestop, they found the actual game for me and then helped me find the case. I somehow feel like most of these things are better customer service than a lot of the complaints I see on here. From my experience, if you’ve got all your ducks in a row, they can very easily take care of you.

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kelvin January 13, 2014 at 9:15 pm

I went to go sell my xbox 360 lte and the offer they gave me I refused
Then the employee Leo was being disrespectful also did not return my power
cord Iam really upset the way they treated me. All im asking for is my wire back.
Please just take care of the problem I dnt want no police being involve

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Chris T January 9, 2014 at 2:19 pm

I just wanted to give a compliment to GameStop Ive never had the bad experiences these people are talking about. All my pre-orders and returns and transactions have all went over smooth. I want to take the time to compliment Rich from my old store I frequently spent hours at in Amherst NH. He took pride in helping customers like me and watched games you bought suggesting like games to offer. Good job cant wait to go back to NH because of him and the crew at that store.

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Iris January 1, 2014 at 9:37 pm

To Whom It May Concern,

I went to a GameStop in the Potomac mills area of Virginia and had a terrible experience. The store location is: Smoketown Station, 13277 Worth Avenue, Woodbridge, Virginia.

I purchased a “refurbished” PS3 as a Christmas gift for my daughter. After speaking extensively with Steven (Store clerk) about the specifications of the unit and what it was capable of, we purchased the unit. We asked about the warranty and were told that the unit, if defective, could be replaced within 30 days. We got home that evening, opened the box and the unit did not work.

We contacted the store and they told us to return the unit and they would exchange it. We contacted the Manufacturer to ensure that we were connecting the unit correctly to the television after several attempts, the Customer Service assistant recommended we return the unit to the store and get our money back. We then called the store and spoke to Steven who again stated that the unit could be exchanged for another one. We tried once more to connect the unit to the T.V. and were again unable to get it to work.

The following day we entered the store and noticed the price of the units had gone from $129 to $209. Steven who sold us the unit went to the back without saying a word to us. Taylor (another Store Clerk) then approached us and we told her that we wanted to exchange the unit we had just purchased the day before. She told us that the new price would be $209.00 that the sale was over. She said that we could not get an exchange without paying the new price. I told her that this was not acceptable since we had just purchased the unit the day before. She said she would give us our money back would not give us another unit for the same price even though there were several of the same “refurbished” units on the floor.

I told her that I wanted to talk to the original sales person and Taylor said that Steven was busy and could not come out from the back. I told her that this was “bait and switch” but she said that there was nothing she could do. I told her I was not pleased and to give me my money back which she did. We left the store and stood outside discussing what had happened when Steven came out from the back. I re-entered the store to discuss this situation with him. I called out to him three times. He ignored me and then quickly returned to the back room of the store. I left telling her I would return with the all of the other items I had purchased for a full refund.

Returning several hours later, I had the game I purchased and the reward card we were encouraged to buy for additional discounts in there store. My daughter was very upset since this was supposed to be both a birthday and Christmas gift for her. Her birthday is on the 27th of December. I reassured her that we could get her another one but also assured her that that this was not the way business should be conducted. I told my daughter that when you work hard for your money you should never give it to anyone who would treat you in this fashion. I also told her that I would never purchase anything else from this or any other GameStop.

While having this conversation with my daughter, the cashier, Taylor, said that if I continued talking that she would not give me my refund and I would have to leave her store. I told her that I wanted my money back, from the items I purchased from this store and expected my full refund as stated at the bottom of my receipt. She told me that because I kept talking that I would have to leave the store. I told Taylor that I was not talking to her and that the conversation was between me and my daughter. She told me that I would have to leave and take my purchase to another store to get credit. She was unprofessional, rude and very disrespectful. I left the store went to another store who gave me credit for the game but not for the membership because I did not purchase it from their store.

$200.00 worth of merchandise may not be a big deal to you but I work too hard for my money to be lied to, insulted, disrespected and basically treated like garbage. I would NEVER spend my money at a business that would treat me in such a manor. I would never recommend a business that would treat their customers this way. This was clearly a bait and switch tactic and I believe the store workers knew the units they sold were defective.

I intend to contact their headquarters and file a formal complaint. I have contacted my bank and have disputed all charges. I now have a charge on my credit card for a program that I will NEVER use because I will never go to another GameStop. I have also filed a formal complaint with the Better Business. I cannot believe this is the way your store employees are trained to treat their customers. This is no way to run a LEGITIMATE business which obviously it’s NOT.

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Sarah February 4, 2014 at 5:26 pm

Hey there,

I am so terribly sorry about what happened to you. Please don’t think all GameStops are this way. Many of them are reasonable and by law she should have given you your money back. If i’m correct you should’ve had the “Gift Giver’s Gaurantee” so you could have returned it with no problem either within the 30 days defective or by January 15 (date might be off) no questions asked. I would get a hold of her District Manager or her Regional Manager and demand the refund and also let them know how rude they were to you. You should also get a refund on the card. That is something that can most likely be settled through Power-Up Rewards Customer service. If they don’t at least its only 14.99 and nothing more. I’m sorry about the way you were treated and hopefully you will give another GameStop a chance.

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nanci parisi December 28, 2013 at 9:43 pm

following is contact info for robert lloyd cfo game stop
817-424-2000; roblloyd@gamestop.com
as per someones request

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nanci parisi December 28, 2013 at 9:37 pm

this is the email sent to game stop after they misserepesented a download as a game not an add on. They stole my 13 year old sons xmas money.

I have tried calling the number you provided for this dispute related to your miss-represented download. i was on automated hold for 2 hours without ever being able to speak with anyone. You lead someone to believe it is a game but it is not. I have spent thousands of dollars at your stores.I own 4 gaming systems not including hand held systems. This is a sure fire way to lose customers. If this matter is not resolved I will file a complaint with my states attorney General and the better business bureau as well as dispute this charge on my underage sons debit card. Its a shame all this over $20.00. Your company should be ashamed of itself upon speaking with some of the other mothers it seems they have encountered the same deception as my son. shame on you!!!!!!!!!!!

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Gamestop sucks December 16, 2013 at 8:14 pm

Game stop is a theiving company who should go to hell ! You should be sued and put in jail just as people that shoplift are. I’m 11 years old and you have took advantage of me and most recently stole all of my birthday money that my family worked for go kick bricks in flip flops! No one even likes gamestop y does it exist?

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Maria d December 11, 2013 at 2:21 pm

I ordered a game online and couldn’t cancel it now I’ve been calling there customer service number for two days for longer than normal calls ever in my life. This is why I don’t like purchasing things on line I can’t cancel it & I don’t even have confirmation of my order. I think it’s despicable how you treat customers. Especially when if it isn’t for us you would have no sales at all.

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Brandy February 7, 2014 at 2:08 am

You may have to wait for it to be delivered, but all of GameStop’s online stuff can be returned to their stores. It’s probably a little out of return policy now anyhow, but if it ever happens again, you can just wait for the sale to go through and then return the item.

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Mimi Hanna December 3, 2013 at 1:16 pm

Does anyone have direct e-mail or phone for any of the following
Executives
CEO: J. Paul Raines
CFO: Robert A. Lloyd
COO: Daniel A. Dematteo
officers for game stop?
BrujaXXXXXXX@aol.com

Thank You

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Josh November 21, 2013 at 10:34 pm

Hello,

My name is Joshua Stelling, I would like to start off by saying I have had a horrible experience with purchasing a system from your Winston-Salem, North Carolina store location in the Hanes Mall. I called the customer care number where I spoke with a representative about my issue. He suggested talking to the store manager first. I was able to spoke with the District manager of this location. My issue is I pre-ordered a Xbox One system. I was told that the day one offer with bundle packages that was offered online was available in store as well by one of the employees there. So on June 28th 2013 I decided to go to the store to pre-order my bundle with the Call of Duty: Ghost game. Before going to the store I was going to make my purchase online but the employee insisted that I could get the same deal in store at this location. So I decided to go to the store and pre-order my system. I told the employee that I wanted to pay for the bundle package with the game and a extra controller. The employee said “ok…he asked me “would you like to pre-order any other games..I said “yes, battlefield 4 as well”, I also told them that I wanted a extra game controller. Tonight at 6pm EST on 11/21/13 I decided to go to the store to check up on my pre-order. My receipt had faded because its been 4+ months in my pocket. I paid for the system package with my debt card so the amount was correct. The big red flag for me was when they told me I had several pre-orders on my account. I said “why does my account have all these pre-orders?” The manager looked at me and said “not sure”. I asked them “Well I should have the Call of Duty game, a extra controller and the system paid for”. They told me that the only thing that was being showed on their side was that I pre-ordered the games but had not paid for them all the way. I said, “well when I came in here 4 months ago I was told that I would get a bundle deal like what was offered online, so thats why I came in so early”…. The manager told me “well, its not showing that on our side”. So back and forth…I finally called and talked to the corporate customer service person “he said that the store should honor your bundle deal” he also said “that after reviewing my original receipt because I had pre-ordered around the same time the offer was being offered that the store should honor it. So, I contacted the store again tonight and talked with the District manager about the issue I had after arguing with the manager for 20 minutes. I told him that I called corporate and they would get involved if he would not resolve the issue at hand. After talking with him for over 30 minutes he basically said that “there was no bundle deal, and that he was not going to give me the game that I should of got with the bundle deal Call of Duty:Ghost for the Xbox One. I wanted to contact and let you guys know that I’m a loyal customer of over 10+ years and have spent thousands of dollars in your store. I said to the District Manager, “If you are not going to honor what corporate says and give me the game that I should of got…I will not only never buy from you again…I will tell all my friends what happened and start a boy cot…” Only reason I said this was because I was so frustrated with this individual and the way he spoke to me over the phone with the “I don’t care attitude”. After spending two hours on the phone with customer support through Game-stop and then being told by the manager that he was not going to honor a offer that was in place around the same time that I had pre-ordered my product is bad business. I told him “this all could of been avoided and fixed if the employee would of been honest with me from the get go”. He apologized, but insisted that not unless he got a email from higher up that he would do anything. So that’s why I’m contacting you today.

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Dave February 7, 2014 at 2:24 am

All of gamestop’s ‘bundles’ on their website weren’t actually deals. They just put stuff together and listed one price instead of listing the prices out separately so you’d buy something other than the console through the website. (fiy, no retailers make money on consoles, most of them lose money on them or come very close. The original price a store made on an xbox 360 when they launched was around $8)

Long story short, buying everything separately didn’t cost you more than buying them through the website, and you got your stuff earlier. He may have given you a crappy attitude, but the only real problem is that they couldn’t explain to you that it was different. You say you talked to a customer service rep who says they should ‘honor this deal.’ I’ve never been to or worked for a corporation where the customer service rep on the phone didn’t have more power than the people at the store. If he had really said this, he had a way to make it happen, which leads me to believe it was never said. You complain on the internet about it, but you have no proof that the ‘deal’ you wanted even existed. http://reviews.gamestop.com/9014/110049/reviews.htm This bundle existed, and it was only available through the website and cost around $560. (exactly the same as buying the console and then the game) When you buy online, you have to pay for the whole thing to have it shipped. When you buy in the store, you only have to put $5 down on an item so you can use your money whenever. You’re luckier than a lot of people that you got a console on launch day at all. If you didn’t preorder months before, it was very difficult to get one.

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Annette November 14, 2013 at 3:43 pm

They do not treat their employees worth a d*** either. To be more exact corporate is either blind or doesn’t care how District manager Brian Heilman (Charleston, North Charleston, Goose Creek, Walterboro) backbites, berates, verbally abuses, and low balls the store managers in his charge. How have those in a higher position than his not take note that EVERY long term manager has quit since he came into his position?

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Craig Parker November 5, 2013 at 6:34 pm

Well this complaint is not much different than the other ones on this site. I will admit that the cause for the complaint is in fact my fault. My daughter purchased a gift card for me for my birthday, which I lost. I contacted customer service, and after waiting 28 minutes for a person to answer and the voice on the phone to stop telling me how they know my time is important, i was advised that yes I could in fact go to a store and have the money transferred onto a new card since I had a copy of the receipt. I drove to the store and was told that “no” I needed the actual receipt. I drove back home and again called customer service, 30 minutes later I got to speak to someone who said no I needed the actual receipt even though the store where my daughter purchased the receipt is about 500 miles away from me. I have sent two e-mails with no response and the customer service was less than helpful. I have a Masters Degree in Business and find this to be exactly how not to treat customers and how not to run a business. I will not purchase anything from game stop again.

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Tomi Adams September 25, 2013 at 9:53 am

I am trying to get a copy of my receipt for a Triton head set I bought for my son. The store told him if I go to the store that I purchased the headset at they could print me out a receipt as I used my power up card. I went to the store they told me NO they could not help me. I have since sent 2 emailed and 4 phone calls later to Game Stop Corp. and no response to my emails except they will get back to me in 24-48 hours, its a week later and no response. The phone calls leave you on hold for I don’t know how long as I have waited for over 30 minutes at one point and had to hang up as my phone was over heating. I then tried a different ext to see if someone actually worked there, and they said wrong department I would have to hold for customer serv. I have not been on the home for 10 minutes and it’s the same recording “we are experiencing high call volume”. This is very unfortunate with all the money I spend at this store I can’t even get a live person on the phone.

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Heather Howard October 17, 2013 at 4:53 pm

This seriously concerns me. My two oldest sons grew up with gameboys and the like everything, curtains, sheet sets, posters, cards kept in huge binders. Now that they’re in their early twenties hey still love their new Nintendo 3D xl’s just as much as their little brother 14 and twwo younger sisters 17 and 16. I bought my youngest son and older daughter a “Y” game each and my youngest daughter and oldest each an “X”. My middle son 19 bought both for himself. Every game was a preorder but I’ll never do that again because they seriously overcharged me. After all these years I find it frustrating. The money I kept putting down on 4 games Gamestop did not credit 60.00 for an additional “X” and “y” They said that they do not know what has happened; They remember skechy details. I not buying from Gamestop

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David Stewart September 17, 2013 at 2:37 am

I just went to the midnight release for GTA V and I payed it off earlier today and went at about 1030 to get my group number the same lady that gave me my group number also helped me earlier in the day buy and fully pay for the fame, they asked for ID I showed them and went in line. Inline I lost my ticket I head a hoodie on with lose pockets my ticket must have fell out or someone slowly removed it from my pocket in line. I went to the guy at the door and told him I lost my receipt. He said it was fine I just had to wait for everyone to be done, I did just that. When I got up to the register they told me I couldn’t get the game. They. Said they didn’t have it on file but it was the same lady who helped me pay for the game and that gave me my group number so I thought she would help me.. But she didn’t she proceeded on telling me I CAN NOT get the game without the receipt. Even though she KNOWS I payed and got my group number from. She said there’s no way to prove if I picked it up or not.. She’s telling me someone could have stole my ticket or found it and went in and got the game with MY ticket? I showed my ID when I got my group number so why wouldn’t they check to make sure it was the same person. I have been going to that game stop for 8 years and have gone to several midnight releases they know my face they know I bought the game and they had to know it was a honest mistake of me losing my ticket.. It sucks but it happens its life but all they did was rudely tell me I couldn’t get my game and that in had to leave the store… I was very offended and upset I waited several hours for that game that was paid in full and was mine. I don’t think this is fair I think as a world wide company and the only company that really does these midnight releases they should be on top of thing better.. Especially with how easy it is to get away with identify fraud I thought this would be the last company to do this to me i will be calling corporate as soon as they open to try my hardest to get the game I paid for with my own money. & they usually ask for your rewards card and they didn’t so I thought they would do something with it when I got the game but I didn’t get that chance because there’s no proof if I already got the game. I would like for them to check the cameras.. Hopefully corporate can help le out. GameStop is huge company and I feel like the last thing they want is to get a rep and lose customers if they can fix it I won’t be mad as long as I get my game.

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Chris Fay September 5, 2013 at 10:41 pm

Received a phone call tonite at 6:42p.m. from Ellicott City, MD store (410-418-4956) to tell me (1) a game we have on pre-order needs 8gb memory to play – they did not know this when the game had been pre-ordered weeks before? and (2) tonite was the last night to pre-order Xbox-1, the new game console (last minute notice – we did not know before, left has about three hours to drop what we were doing, no dinner I guess and run up to the store. But, son was not home from college yet (had late class) and didn’t know if he wanted new xbox console. Spoke to son when he got home and called the store back. We have been steady customers for over 11 years, gone thru PS, PS2, Wii, game boys, DS Lites, X-box and have spent thousands of dollars. Was basically told if you or someone with your card is not here within 45 minutes, too bad. Was totally shocked – such treatment after all these years, all these dollars spent. That is it for me and Gamestop – thank goodness there is Walmart, Target, Amazon, etc. – they offer the same products and have better service.

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alberto July 20, 2013 at 7:18 pm

Why does gamestop need my thumb print to trade in a game worth 7.50. New world order

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Sarah February 4, 2014 at 5:35 pm

Well, if its anything like Florida, its because we follow the pawn laws and a thumb print is required for any cash or serial numbered merchandise traded in. Its for theft.

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Onemadmom July 15, 2013 at 11:44 pm

Not very pleased with the Ellijay, Georgia store. My son was asking questions about a game and the red head salesman said to my 12 year old son, “listen to the words that come out of my mouth” I didn’t say anything so I wouldn’t cause a scene in the store and bought the game anyway. But I hope after I call headquarters and report this employee BY NAME that he will lose his job that he doesn’t deserve!!!!

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Prent'a July 8, 2013 at 2:27 am

What a crock of s*** this company i bought a new ps3 white ps plus version with 3 games.well the controllers stopped charging i purchased a warranty this s*** happened may 19thday still no phone call no courtesy call nothing.will never buy from them ever again.all family and friends have boycotted gamestop.

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M Grimes May 28, 2013 at 6:54 pm

DON’T BUY AN IPHONE FROM GAMESTOP!! I purchased a refurbished iphone from Gamestop.com thinking a national, billion-dollar company would be the right place to buy. Gamestop sold me a STOLEN iphone. How does this happen? Their customer service rep did little to help expedite a replacement, telling me it would take several days and until it reached their warehouse they would not send a replacement. The thousands of dollars I have spent at Gamestop over the years just does not matter. This company should be ashamed and not able to sell anything, not to mention iphones.

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Anne Guzzetti April 17, 2013 at 6:04 pm

On April fourth I bought a game stop card for my son in laws birthday, I paid and then gave it to him on April fifteenth. H called me tonight and told me that it was not activated . I went back to the store and got the receipt and saw the receipt. I had the manager print up from the computer the transaction. I work at that store so know it was activated by the manager. I then called the help line or customer service which put me on hold for twenty minutes, then was told because I did not call from the store they could not help me, so I went to the store and the manager called the same line, customer service and was told it was the store fault. Then I called again, and Laura who was the only curtious one told me that she could not do anything but was apologetic. I told her I would tell myfriends not to buy them. I buy Amazon and a lot of other cards for my kids and grandkids and have no trouble, and if I ever have, the store will refund my money it is only twenty five dollars, but it is the principal of it. Thanks for listening to me.

Anne Guzzetti

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michael veldstra January 28, 2013 at 3:28 pm

I purchased a refurbished/ Used x box 360 consule about 3 months ago. I had to trade it back in 4 times already. The last time the on button to start the consule did not work. There will be a fifth time because the clerk did not want to take the consule out of the box. I found out why when I got home. The face plate was broken. It also makes wierd noise when one opens and closes the disc drive. This is garbage. Something has to be done! If not then i will get a full refund, go elsewhere for the business, and inform everybody that will listen to me. In other words I am pissed!

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Marlena April 3, 2014 at 11:46 am

Bought a used xbox 360 from your store in York, pa I’ve had nothing but problems with it n now I’m being told I’ll b forced to eat the $400 I spent on it this is a bunch of bull when u buy something costing that much u should b allowed a full refund if ur money when it goes down within so many days like 30 or 60. Totally got ripped off again from this company n I’m told to google the main offices number n when I call it won’t go through, I think it’s time mayb these issues b made public(papers, news, etc)

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