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Forever 21 Corporate Office

Forever 21 Corporate Office Address

Forever 21, Inc.
2001 S Alameda St
Los Angeles, CA 90058

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-5161
Website: http://www.forever21.com
Email: Email Forever 21

Executives

CEO: Do Won (Don) Chang
CFO: Lawrence Meyer
COO: Chris Lee

Forever 21 History

Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang.  The store was originally called Fashion 21 and targeted middle aged women.  The first store, located in Los Angeles, is still in operation today.

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.


By 1997, there were 40 stores.

In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 500 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America.

{ 142 comments… read them below or add one }

Anonymous October 21, 2014 at 7:50 pm

I am an employee at Forever 21 in Chandler, AZ and it is absolutely terrible. By far, the worst job I have ever had. I have been cussed out by my store manager, Ashley Davis, on multiple occasions and have left work in tears several times. I have also seen her mock and harass other associates quite a few times in my short few months of working here. The other assistant managers don’t do their jobs and just sit in the break room and talk crap about all of the associates in the store (i have overheard several times). I am on the verge of quitting because i cannot stand to be constantly put down every day that I work. Does anyone know how I can report her?

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Helper October 22, 2014 at 8:22 pm

You want to make sure to email the corporate office. Go to the forever 21 website and I believe under the stores option or even comments and suggestions. That goes directly to the district manager and operations team in Headquarters.

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Latoya October 16, 2014 at 4:13 pm

I have been trying to call the corporate office all day and it is impossibe to get in contact witrh someone. It keeps saying the operator is not accepting calls and the mailbox is full.

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Jewel October 16, 2014 at 6:11 am

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H & J Collection
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Reply

Anne Hazzan October 15, 2014 at 5:52 pm

I would like to bring to your attention an incident that occurred on Saturday, October 11, 2014 in your store located in the Chandler Mall in Chandler, Arizona.

I was in Arizona to visit my daughter for her birthday, and we took a trip to your store in order to shop for Birthday gifts for her. I suffer from severe, end-stage osteoarthritis, and will be having my second full hip replacement next month in Houston.

When we entered the dressing room with many, many items to try on, we were informed we could only take 6 items at a time and that I could not enter the dressing room with my daughter. I certainly understand those rules, but informed the attendant that I needed to have a seat since I could not stand for a long time. She informed me that there were no seats in the dressing room. I stood outside my daughter’s dressing room for about 10 minutes, looking at what she would come out and show me and helping her get the new clothes in and the tried on ones out. I saw a handicapped dressing room on the far side of the area, and asked the attendant if there was a seat in there. She said yes, but that I would not be allowed to go into that room with my daughter. When my daughter asked why not she said to her , “because you are not handicapped”. My daughter responded “well my mom is, and she needs to sit down.” The attendant again refused our request because we could not be in the room together. She then offered to get me a chair from the break room. It took about another 15 or 20 minutes, but she did come back with a very ripped and torn folding chair, but would not allow me to sit outside of my daughters dressing room. She instead placed the chair completely outside of the dressing area, so that my daughter would have to walk out each time she tried something on and I would not be able to assist her at all. She said I could not block the dressing area with a chair. Meanwhile, every other mom was allowed to stand outside of their daughters door and assist. This chair would not have blocked the area any more than any one of us standing there was blocking the area.

I am not sure what policies and procedures you have in place to accommodate handicapped individuals, or what training you provide to your staff, but I was certainly denied my rights on this day. Not only that, I was embarrassed by the way I was publicly treated in front of my daughter and the many other customers in your store on that day.

I am requesting an explanation as to why I was treated in such a way and not accommodated appropriately in your store. I look forward to hearing from you very soon.

Sincerely,

Anne Hazzan

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Philly Black October 18, 2014 at 10:12 pm

I agree the policy of Forever 21 and the dressing rooms is ridiculous. A mother can’t be in the dressing room with her daughter? No seating for a handicapped woman?

My own experience: I put my clothes BACK and walked out of the store after your store manager rudely knocked loudly on the dressing room door when my husband was merely checking my bra size, as he wanted to gift me with a new lingerie set from the store.

Way to go Forever 21, you just lost a big spending customer: as a mother of two teen daughters, and two boys – I will now NOT be making any further purchases after my own experience tonight at the Evansville, Indiana Eastland Mall store – and ESPECIALLY after reading the above post about a handicapped woman needing a place to rest.

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jack maratchi October 15, 2014 at 11:55 am

Trying for years to make contact with your Intimate buyer , could never speak to any one to help me.
Cant reach an operator to speak with never available, and recording always say mailbox is full.
Looking forward to your attention.
Jack Maratchi
SaraMax Apparel NYC
j**i@saramax.com

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Terra Taylor October 13, 2014 at 7:27 pm

Good Afternoon,
I am a faithful customer from Richmons,Va. I placed an order today. I just put in the promo code take50 to see if it would apply and it did. My total went down to $56 from $119. I submitted my order and it changed to $119 after it was submitted. I called customer service and they were so rude to me. They said you should have never gotten the discount it must have been a glitch in our system. We will report it, what do you want to do cancel. I was so upset so I just cancelled. I felt like they didn’t care about my service. I felt like a nobody. I shop at forever21 all the time. When it’s a holiday or a birthday I always ask for forever 21 gift cards. When I go out of town I always look for a forever 21 store to shop in. I even went back to the sight 3 hours later to do the order over and it did the take50 that time. I called customer service back to say, why did it work this time. They said I don’t know our supervisor reported it. This has been by fat the worse service ever and I’m so disappointed.

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Coral Lynne-Arnold October 13, 2014 at 3:16 pm

I have left messages with 2 different departments at your HQ. We have a group of High School Fashion students that will be visiting LA in the spring of 2015 for fashion shows. They would like to visit and tour the Forever 21 Corporate Headquarters if possible. I am hoping that someone can respond to this request.

Many thanks,

Coral Lynne-Arnold
Group Dept. Manager
Celestial Travel & Tours
303-733-****
groups@***.com

Reply

Jessica October 10, 2014 at 11:24 pm

I purchased a dress online for a wedding and I changed my mind about the dress as women do so I went to my local forever21 in Southgate and the manager was extremely rude and unfriendly not only did she call me a b*&$# but she refused to return my dress and she would not give me her name until I made a big deal to get her card..I’ve been shopping here for over six years but after this experience I will never shop at another former 21 again unless I know some action has been taken with this so called manager I’ve tried to call your corporate office but to no avail..the manager’s name was Jenny alas and the store location is 4861 Firestone blvd. Southgate CA 90280

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