Forever 21 Corporate Office

Forever 21 Corporate Office Address

Forever 21, Inc.
2001 S Alameda St
Los Angeles, CA 90058

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-5161
Website: http://www.forever21.com
Email: Email Forever 21


CEO: Do Won (Don) Chang
CFO: Lawrence Meyer
COO: Chris Lee

Forever 21 History

Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang.  The store was originally called Fashion 21 and targeted middle aged women.  The first store, located in Los Angeles, is still in operation today.

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.

By 1997, there were 40 stores.

In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 500 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America.

{ 126 comments… read them below or add one }

Amanda Simon September 18, 2014 at 10:57 pm

August 16, I made an online purchase for my sons for school. After mine days which is forever 21 max shipping time. I did not receive the package. I called customer service and was told that my order was returned to forever 21 because it could not be delivered by the postal service. I did blame them I blamed my postal service. But today’s date is September the 18 and I still have not received my refund. I have been told several different stories about my refund and when I was supposed to get it back. Every time I called and asked to speak to a supervisor, there’s never one available or they tell something false. Now keep in mind back on August 25 a representative told me that the package was returned to forever 21. I have never experienced anything like this before in my life. I really don’t know I’ll ever get my money. I not prejudice but when I pulled up the website and saw the last name of the head people I understand why their customer service is so bad. I leave in Houston Tx and I don’t buy anything from a place that says I can not get a refund or exchange if there is a problem with THEIR merchandise!!!


Brian s September 19, 2014 at 2:56 pm

I I’m really sorry for your troubles. This company in my opinion is a vet cheap and poorly organized company… my girlfriend had worked for the company for more than 3 years now and still currently makes minimum wage a $9/hr. On top of that, the company refused to pay earned overtime and had had multiple class action suits against them for such reasons. Add of right now, Set 19, 2014, she has yet to receiver her paycheck. It wasn’t deposited into her account and she keeps getting the run around from store managers. Payroll over at HR isn’t answering their phone (and it is a work day and hours). Please, learn your lesson. As my girlfriend is finally doing. She’s finally scoring interviews with other companies who I hope will value her hard work.


Aj September 9, 2014 at 7:37 am

I’m an employee at Forever 21 & one of the biggest concerns that I have going on right now is that just recently they changed our closing shift to a later hour. & now most of us, don’t have a transportation so buses do stop running . & we complained about it to our co(s) of our store, & they tell us that they can’t be able to change it because it’s “favoritism” to do that. Now how the heck is that favoritism?! We don’t have no way to go home, except if other co workers would offer us a ride if we ask but sometimes that can’t be arranged . We did clarify in our availability that our closing shifts should be at exactly the certain time of how it was before. People could quit because of this, now is that even worth it? We give them our 100% respect but why can’t we get some respect back too?!


Jacqueline Reece September 6, 2014 at 12:55 pm

I am at your store in Pearland Texas at the Pearland Town Center and my 2yr old baby needed to use the restroom and the b/m worker in the store stated “it is a safety issue” to let her use the restroom I’m confused. He lost a $200.00 sale over a “safety issue”.


queen September 5, 2014 at 5:28 pm

Today i was shopping at Jersey gardens mall in Elizabeth, nj. While shopping at the jewelery section i was told that i have to hand my jewelry in at the counter until i was done shopping in this store. Since when do you have to hand in jewelry while still shopping. They had no policy signs stating this ,and when i was at forever 21 last week in shorthills malls no one said anything like this. I am not happy with this. its discrimination maybe because of the location?. They do not do this at other stores. Unreal.


Amy September 4, 2014 at 11:58 am

Dear Mr. Chang,

I am writing you to describe a recent online experience. This company has by far the WORST customer service I have ever heard of. I’ve been waiting for a call back from an online Manager for a week now! I did not receive my package despite it saying delivered. Called and was bluntly and rudely asked by a Service Rep Betty or Beatrice, “What do you want me to do?” I was scoffed at during this phone call on several occasions, denied a Supervisor at first when she informed she was the only person working. What company on Labor Day weekend lets one person work (no, I did not believe this) when you have huge sales going on all week long!? After about 30 mins of being told, I don’t know what to tell you, like i said, and other things I was finally given a Supervisor Cynthia who was no help either. I was informed that I had to help them fill out paperwork, mail it in, and then wait 2-3 weeks for a claim. Well Mr Chang, your company takes my money when the package ships, so why can’t I have my merchandise when it says delivered? Keeping things on hold for 3-4 weeks once everything is complete is absurd. The only “apology” I received was “I’m sorry you feel that way” putting all the blame back on me. Never in my life have I been so upset with a company. Never was I offered any type of appeasements. This is ridiculous. Isn’t one of your lessons

Find out what your competition is not doing, and do it better???

Your company my friend is not doing it better. Several retailers would have refunded me immediately or reshipped my merchandise and took care of the back end themselves instead of emailing paperwork, making me print it, fill it out, mail it, and then wait. I highly recommend that you listen to every single call from my order just to see how rude your Representatives are. This has been all over Social Media and your online services did nothing to prevent it, I even stated this to a Supervisor who did not care. I called several times on Friday 08/29/2014 and was treated very poorly. I cannot express my frustration enough with your Reps. Because of them I have made my LAST purchase with Forever 21 during your amazing buy get one free sale. My Facebook post has been saw by everyone and shared and on Twitter as well as no one is rectifiying this situation. I hope you take charge of your company. My order number is 45655420 under my husbands name. Richard.


Erika Londono September 11, 2014 at 12:28 pm


I CANT AGREED WITH YOU MORE!!! shopping with Forever 21 it has being one of the worse experiences in my life!!! their customer service is awful, and that what’s worse is that nobody seems to care.

I have also, posted in Facebook and Twitter all my frustrations, and all you get is NO RESPONSE.

As you, I wont ever again shop in any FOREVER 21!


Mihaela Anghel September 2, 2014 at 2:35 am


To everybody who shops at Forever 21. Pay attention: They don’t do refund, only store credit….. I got screwed royally, after I was told by an employee, that I can get refund back on my card, but not cash. So, when I went back to return some clothes, I was told, that I am a liar basically, because their employees never told me that, and they do only store refund. Now I have to take it up with their headquarters, and if I don’t get my money back, I have to go further legally. I cannot believe, and I NEVER encountered such a, stupid, policy here in America. My daughter’s been shopping at Forever 21 for years, and we loved the store ( even if their clothes are made of very cheap material – mostly plastic that will make you sweat like crazy), but it was affordable, and we never had to return anything back. So, you can imagine after spending $200.00 and then trying to return only 3 items, we were told flat out that we are liars and we can get only store credit…… so let me recap for you. Let’s say you return items and the store credit is $31.95. When you finish shopping (because I can assure you, you can never find items for the exact same amount), your total is 34.95. So you have to pay an additional $3.00. So, the store makes more money off of you. Now, let’s look at the other scenario. You have a store credit of $31.95 and you buy items that cost $29.95. Who do you think is going to return back to spend the additional $2.00 store credit? So, the company will pocket that money, and on top of that, your returned clothing will be resold, and here you go, they will make double the profit, or even more, depending on how many times the items are returned. Another thing for the big and beautiful ladies out there. Their plus size, is not the plus size in America, is more of an Asian plus size. So, make sure when you purchase something from them. I have a feeling, since I discovered this website that they are purchasing their items in bulk from somewhere in Asia, and then sell them here for 100, 200 or even 300 %. Check out if you guys are strapped for money and need nice clothing, go to, http://www.aliexpress.com. I won’t be surprised if you find there some of the items that are sold are Forever 21 for maybe a fraction of the cost. Good luck to all of you and remember ONCE YOU SPEND THE MONEY AT FOREVER 21, YOU ARE NOT GOING TO GET A REFUND BACK, ONLY STORE CREDIT.
This post, even if it gets deleted by them, will be posted here every single day, until I can return the items, and get my money back. I don’t even want cash, even if I paid with a debit card; I want the money back on the card. SHAME ON YOU FOREVER 21 FOR TRYING TO PROFIT OFF POOR PEOPLE!


jeff September 3, 2014 at 11:56 pm

Consumer reaponsibility !! Every receipt every store has posted signage. If you don’t like the policy….don’t shop there. You’re cheap anyway shopping there! Go spend a little more and have your return credited back to your “credit” card. So if anything….read signs and read your receipt. They are not obligated to do any returns….that’s why you try clothes on before you purchase them. If not then don’t buy. And as you stated…its cheap and made of plastic anyway. Duh!


Kurt Shepherd August 30, 2014 at 1:42 pm

Took my daughter shopping at the Forever 21 store in the Cherry Hill Mall in New Jersey the line was wrapped around the store. Registers up stairs remained closed. Either understaffed or poorly managed. If you go expect to wait in line.


Amanda August 22, 2014 at 3:30 pm

Worst company ever. One day you guys are gonna go out of business for the bad rep you’re getting. I had to quit in chicago it’s just horrible. Don’t work at the water tower with f21. And I better get my check or else we will be in court


Amber August 13, 2014 at 4:24 pm

when i was first hired at forever 21 at willow grove mall in Philadelphia in april i informed my manager that i would be on vacation the first week in august. when we got a new manager at my store i informed her in mid july about my vacation plans, she asked me to write in the request off book so i did. the schedule for the week i would be on vacation came out and i was scheduled for 5 days even though i had said i would be away. my manager on duty told me to just get my shifts covered so that’s what i did. i called at the end of my vacation to get my schedule for the next week and my manager said that i didn’t get my shifts covered and since i hadn’t been there all week and i no longer worked there. i talked to each person that i got to cover my shifts and they were all there. i was lied to so that i could be fired and i feel i should sue.


Da'Jaia miller August 11, 2014 at 6:25 pm

I started working at f21 in columbus ohio, at the Easton town center mall November of 2013 and worked up until Black Friday, after that day I was not put on the schedule anymore and I wasn’t fired nor did I quit. I’ve been calling and trying to get ahold of management and today they have finally told me I wasn’t able to come back, but there’s not even a reason. So I feel like I should take this to court.


auveed August 4, 2014 at 1:12 am

You guys have stolen about 60 dollars from me since the time I’ve started shopping there. And not only is your customer service horrible, but they are also rude, nationwide. There have been numerous occasions where the cashier has messed up and not given me the discounted price so they had to redo the transaction. Normally, this would be fine, it happens all the time, but when I am not given back the difference because of your “return policy” , is simply absurd. You are stealing money from customers. I AM NOT THE ONE who made the mistake, your so called employee did, and I should be given my money back, not just store credit. However, each time I kept telling myself “it’s ok, I am given store credit I’ll just use it towards my next purchase.” However this has happened far too many times now and I have gotten fed up.
Another issue is that I had purchased a shirt that was completely defective. I had worn it and washed it only once and it shrank. A normal sized shirt had shrunk so much that it covered my chest and that’s it. Yes, I washed it with cold water and let it air dry (I used to work for a clothing company, so I know that you need to wash different fabrics differently) but this has never happened to any of the clothing I own. So I took it back to one of your stores and told them what happened, and they said they can do absolutely nothing about it. What do you mean?! When a clothing item is defective it is your responsibility to take care of it. I have never been to a store with such ridiculous customer service.
I am not sure how you guys justify the stealing of money as OK because of your absurd return policy, but I think the only righteous move here is to give me my money back.


maria reyes July 30, 2014 at 12:07 pm

I’ve always been going to the forever 21 located in arowhead mall in Arizona . At first it was great it had new clothing each week very nice,neat. But lately fore the last 2 years its been horrible,the girls who work there have been rude they think its their business they don’t clean it up I’ve gone 3 times a week and things I saw the first day have still been there its like they don’t do their job all they do is chit chat . But that’s not the problem anymore because usually I’ve noticed it new workers each time I go, like they change employees each time. The problem is that this forever 21 is sooooo clusterd it looks tremendously horrible makes all forever 21′s look bad. They have had a sale section for so long it looks unpleasant its starting to look like a thrift store half of the things in the sales section isn’t from forever it just had forever 21′s logo sewed on it. They do not bring out new things out anymore it seems as if they brought out all the old stuff from last fall that I can point out and just want to get rid of it and they keep the new clothing in the back. I’m a shopaholic and I love forever 21 but I will no longer be going to any of them because of this disappointing location.


alice July 29, 2014 at 5:07 pm

I actually work at forever 21 , yes im sorry if you dont understand the return policy that is why the cashiers always ask you if you know the return policy or not. If your complaining that associates are rude, you should look in the mirror yourself. I had a customer who got mad at me because I told her they can try only 6 items in the store and she huff n puff at me , sorry if I limited the items you would like to try on but due to shoplifters its our policy. I dont care if you are not the type to steal , the rules are there for a reason . Anyways after she was done she just left the clothes piled on the floor with hangers and walked away. This is one thing we as employees put up with, I am a nice, hard worker never gets complaints. So I dobt understand why customers think they can come in mess everything up dont even pick up after themselves or even pick up items that they drop and excpect us to pick up after everything they do. I am there to help you not be your slave. So dont just think employees dobt care we do.


sara July 29, 2014 at 2:37 pm

I have been reading your comments about forever 21. I had the painful experience to work for the warehouse on progress way Richmond BC Canada. It is the worst place to work. Supervisors standing around talking. When they let you go they tell you that it is your productivity. I call bull shit. How can you make you quota if they supervisors do not give you work. It is so bad that at the end of the shift they make you stay late with on your own time, Bryan and Liana are the supervisors, who do nothing. I am so glad that they let me go. I would recommend that if you want to work for them don’t.
Good luck if you do.


FR July 29, 2014 at 1:19 am

Can you please post your Human Resources hours of operation on this page?
I am west coast time, seems early enough that people would still be working but no one has answered my phone calls. Thank you.


sara July 29, 2014 at 2:40 pm

Don’t bother read all of the posts on this site. You would do better to find some where else to work. Good luck.


Je K July 25, 2014 at 3:36 am

If you care to listen to us customers I expect a reply from you yourself Do Won (Don) Chang not someone else. I have called a store in the Times Square, NYC location but no one answered. Aren’t they supposed to answer when you call and Call instead of ignoring it time and again. And this goes for other stores that do the same thing. That how I got here hoping it would help me and not much YET! I did speak to customer service and she said she would let a manager know about this but nothing yet when I called about this later about yhe item she graciously help with and said she could check if stores near me had what the online ran out of. The first one did the same but at some point was humorous when she said something as if having another person hear it, then talked back normal and sort of serious like. I then ask her to check to see about stores and she had already hung up on me. How rude and manner’less’ to do. But again the first one was great. So hope to hear from you soon. Remember your customers that keep your business going and profiting in anyway!!

And S please don’t write back if you don’t have anything nice say or don’t all know of what you talk about. And remember we are poeple to who also need respect and are not perfect all the time.


Katherine July 21, 2014 at 7:49 pm

I had the unfortunate luck to be given a shirt from forever21 for my birthday. I thought it was cute but a bit too big. I put it in my drawer and completely forgot about it. Today to try it on and realized there was a big black stain on it. I decided to return it, but it was a day past the 21 days allowed for an exchange/store credit. The employee was extremely rude saying it was past the 21 days, so there was nothing to be done. Not only am I stuck with a shirt that is far too big but also one with a stain. This is ridiculous.


Je K July 24, 2014 at 8:54 pm

I would seriously consider that ‘FRIEND’ of yours that got it for you in the first place. She knew the stain was on there and that it was probably going too be too big for you. She must have gotten it off the clearance rack and you should explain and give back that shirt and tell her to give you money instead so you can buy something you like and that fits without stains. That’s my take on that since I HAD a so called friend that did a similar thing to me. The friendship broke mainly for more other reasons.


Jessica July 10, 2014 at 9:29 am

After having dealt with 4 different customer service representatives I will NEVER shop online with this company again. I’ve experienced some of THEE worst customer service within the past few weeks. I invest a lot of money into this company – we’re talking close to $50-$100+ every week. You think they would value me as a customer – clearly I was mistaken. I have now been waiting for a package 1 MONTH later. The tracking information says it was delivered a month ago. I’ve done all the necessary investigating working one on one with mail carriers to conclude that this package was 1. delivered to the wrong address or 2. stolen from my doorstep after being delivered. Customer service doesn’t seem to give a care in the world because losing a well-paying customer means less to them than a couple hundred bucks. I paid $32 in overnight shipping costs for this package that was never delivered – not to mention over $100 in merchandise that was inside the package. 1 MONTH later and I have yet to reach a resolution to this ongoing issue. Oh, and the icing on the cake – they wanted to charge me ANOTHER fee to have the package returned to the warehouse IF they managed to recover it and then charge me AGAIN for shipping to have it shipped back out to me – can you believe the audacity!?! I can guarantee I will NEVER waste my time with this company, EVER again.


Marcellina July 7, 2014 at 3:15 pm

Forever 21 took my money in May for an online purchase and it’s now July and i still haven’t received my money or the merchandise. I’ve been shopping at Forever 21 for years and in May made a purchase online. I realized that they had a computer error and switched my shipping and billing address so I called customer service. They said it was too late to retrieve the package as it already went out and that I had to wait until it is returned to them. The package has been returned to them and they STILL WILL NOT REFUND MY MONEY. How can they get away with doing this?


Ashley July 4, 2014 at 5:04 pm

I recently purchased a dress for work. When I realized I would no longer need this particular dress (2 days later), I went to return it back to Forever 21 in Providence. This is when I learned of the ridiculous return policy they have. Regardless if the tags are attached and the receipt is present, they only offer their customers store credit or an exchange. I was upset because I don’t have extra money to waste like that. I became angry when I learned it was the store manager “Jessica” who was waiting on me. She became rude and starting arguing with me in front of other employees and customers who were now starring. I couldn’t believe this was happening because I never complain and am the easiest person to wait on. To top it off, i left a couple messages for the district manager and have yet to hear anything back. I’ve shopped at Forever21 for years and sadly will not be returning!! Word of mouth can either make or break a company. I’ve passed on this awful experience and got more negatives stories about the store and manager in-particular in return.


S June 26, 2014 at 10:40 pm

I am currently an employee at Forever 21. As an employee at a store that gets high traffic throughout the day, I and other employees have to deal with a lot. We often stay to clean the store until very late, I’ve been at work until 2:40am before just cleaning the mess these inconsiderate customers make. My complaint is that the employees discount is ridiculous. . Only 10% off offered from a company that makes so much money? That is very unfair. Also, the pay is just not enough, many people start at $8.50 to do slave work. . The starting wage should be at least $9.50.


jessica June 23, 2014 at 11:12 am

To whom it may concern,
im an employee at forever 21 and when I first started it was great however things have changed drastically. We don’t leave until 12am or 1am (with no over-time) because we are cleaning the stores and on some days short on staff and hours are being cut. I really like working with such a great company but if things don’t change for the better, i think it would be best for me to leave


john June 5, 2014 at 5:04 pm

On 05/09/2014 at approximately 7:43 PM, my 11 year old daughter and I shopped your Cool Springs Galleria location #2520. We saw numerous employees walking around and no one greeted us or asked us for assistance except one man in the men’s area.
My daughter stopped at a rack at the front of the store that had numerous pieces of clothing on sale. Specifically, there was a sign that stated “$10″, and she picked out a 1 piece jumpsuit (item #00061709025), with a regular price of $19.80 and sale price of $10.00. We decided to buy that and a picture frame (item #00107118021) for $6.80. The total should of been $16.80 plus applicable tax.
We waited in line, and when it came our time, we were not welcomed or greeted by the young lady at the register. She rang up our two items, bagged them, took my debit card, and we paid. I really didn’t even think of what she was charging us. As we walked away my daughter (pretty smart for an 11 year old!), said to me, “Daddy, she wasn’t really friendly at all!” I agreed, and then my daughter said, “Wait Daddy! How much did she charge you?” I stopped (and note we weren’t 10 feet from the register), pulled my receipt out of the bag, examined it and said, “$29.06″ … she then said, “THat doesn’t sound right. $10 plus $6.80 is $16.80. Would you really pay that much in tax??” I said, “No Jordan. They charged me $19.80 for the jumpsuit and $6.80 for the frame and it came to $29.06 with tax.” “Well Daddy, that’s not right. THat jumpsuit was supposed to be $10. Come on, I’ll show you.” She then brought me to the rack, and the sign was on there for $10, and there was numerous jumpsuits in the same color on it. I then stopped a young girl who worked there and was walking by and said, “Excuse me. I just bought this same jumpsuit for my daughter and they charged me $19.80 regular price even though the sign says $10.” Your employee said, “Oh that’s not right. Let’s go find my manager and get it corrected.” We walked back to the registers, where the Manager was).
Your employee said to the Manager what the situation was. The Manager, without a smile or greeting to us said, “OH THAT”S NOT RIGHT. THAT SIGN IS ONLY FOR SELECTED ITEMS AND NOT EVERYTHING ON THAT RACK IS ON SALE!” I said, “I beg to differ. Your own employee agrees with me. The sign says $10 and you charged me $19.80 which is wrong…” and then your Manager began to argue with me (she never went to check the display rack to see the sign). RIDICULOUS!!! There’s my 11 year old daughter standing there, and customers watching.
I looked at your Manager and said, “You know what? Forget it. Just give me my money back and I’m out of here. I’m not going to argue with you in front of my daughter and other customers.” Your Manger then had the audacity to say to me, “We don’t give refunds. We only give store credit or an even exchange.” I was flabbergasted, and responded, “I haven’t even left the store yet … it’s been less than 4 minutes since you rang me up. You either give me a refund or I will call your corporate office right now and tell them what’s going on. You need to do what is right. Your own employee agreed with my daughter and I, and your not going to listen to her or honor the advertised price or give me a refund??? That’s ridiculous.” She then said in a sarcastic manner, “I’ll void out your transaction” and, did so with no apologies.
As I started to walk out a lady with her high school age daughter stopped me and said, “You did right. My daughter and I watched how you were handled, we agree with you. That was just plain wrong. I told my daughter that’s what you get with people who don’t use common sense. Anyway, we just put our clothes down we were going to buy. We’re going somewhere else.”
To add more craziness and ridiculousness to the story … As we walked out, the other lady said to me, “Now look! They took the sign off the rack!!!! That tells you they knew there was a problem but that Manager wouldn’t even admit the mistake!!! But she sure got that sign down in a hurry!!” I just shook my head in plain disgust.
Let me add more “insult to injury” … I just checked my bank account and the whole transaction is still pending.
Never again Forever 21. Never again will I, or my daughter step foot in your stores. Never again!


Dawn June 4, 2014 at 5:12 pm

The poorly made clothing should be your least concern when shopping at Forever21. Privacy and safety in the fitting rooms is a much bigger issue. Yesterday, my 20 year old daugher was in the fitting room of a Forever21 located at NYC on Union Square. As she was trying on clothing she looked down and saw her reflection in a very reflective pair of sunglasses that the male in the fitting room next her had strategically placed on the floor. The curtain that separated them did not reach the floor so he was able to watch her undress without a problem. When she realized this she began to redress herself she and saw in the other lens that he was masturbating. She was scared and quickly left the store without reporting it. When she got home and told me what happened, I immediately told her to call the store and inform them about the incident. She spoke to a manager who told her, “This isn’t the first time this has happened, in the past the victims report it while they are still in the store.” WHAT! This has happened before and nothing was done to prevent it from happening again? The manager then referred her customer service who then referred her to the district manager. We are still waiting to here back from her. My daughter will be filing a police report about the incident and I”m telling everyone I know about the incident. Be Very Careful if You Choose To Shop At This Store Because Your Privacy and Safety Is Not A Concern Of Theirs!


jessica smith May 25, 2014 at 12:39 pm

Im very dissatisfied with forever 21. My local store does not carry a plus size section. I spend lots of money with with this company and havr to go to the website to order any clothing I purchased a bathing suit online yesterday and the order didnt go through due to a glitch in your system. I called to report the issue and was only advised to place the order again, paying again, and waiting for my refund from the first order within 30 days. This customer service rep over talked me the entire time and had no concern with my issues. This is the LAST time I will be using this company for anything.


Shayna May 20, 2014 at 2:31 pm

Forever 21 is the worst store I’ve ever seen…..they simply don’t care about their customers. Returning anything is impossible. My guess is that they won’t be in business for much longer. Too many people are complaining about them.


Lilia May 19, 2014 at 12:00 pm

I will no longer shop nor order online from FOREVER21 . Horrible experiences with customer service at Langhorne, Pa/Philadelphia,Pa stores ( very rude, arrogant) stores are a mess and unorganized. I purchased a dress there and was out on a date ..to not only be mortified that my zipper split and exposed my whole front! I then paid to have a new zipper put in. In addition, i purchased a pair of shorts that were defective and fabric split in crotchs, sides and back ( I weigh 115)…pretty much fell apart ..Took those to a taylor and she told me it was the craftsmanship and fabric…nothing she could do bc it would keep splitting. I was not given a store credit nor any sort of refund. YOU GET WHAT YOU PAY FOR ..JUNK ! Needless to say I no longer shop there and warn those who choose to.


nonymous May 16, 2014 at 4:51 am

Forever 21 @Garden state plaza Paramus NJ.
Visit this store guys, its like black friday everyday, because the employees get paid to socialize and mess stuff up!


nonymous May 16, 2014 at 4:53 am

After all the new staffing that is. Out with the good, in with the faltering.


bailey robinson May 15, 2014 at 1:16 pm


I had a terrible experience at the Gurnee Mills store in Gurnee IL on 05/14/2014. I was absolutely disgusted with the way I was treated. I wanted to buy a headband that cost $3.85. I only had my debit card to use. The cashier rang up my card, but only for .07. THe cashier was so rude when she said “do you have another way to pay the balance?” I clarified that she was the one that entered the incorrect amount. she said it was her fault, but she can’t void the transaction and use the same form of payment for remaining balance. At this point I just want to get out of there. So once the manager comes over to void the transaction, she asks me again if I have alternative payment. I don’t. I tell her just to refund my card the .07. She took 10 minutes to go find a piece of paper to physically write my card info on the paper, that she would send to corporate and they would process the refund in 2 to 3 weeks. OMG, no way would I EVER let some girl I don’t know have my card info. I asked her for her DM and she gave me her information. The DM has yet to return my call. I have searched the forever 21 website to e=mail corporate office. E-mail can not be found. DOES THIS STORE EVEN EXISIT? TERRIBLE SERVICE!!! HORRIBLE CLOTHES!!!! Absolutely will never shop there again.


Lindsay May 14, 2014 at 3:08 pm

To me a long back story short, I purchased a pair of PJ sweats from Forever 21 and was really excited to get them in the mail because they were adorable! I typically always fit into a small from forever 21 so I didn’t think twice about my typical hesitation of purchasing items online. Well I just got them in today and was wildly disappointing to find out they were pretty much three times too big! I’m not kidding you but I pretty much looked like a before and after in a weight loss ad. People did review them and said they ran a little bit bigger but these were definitely not “a little” bit bigger.

I find it ridiculous that Forever 21 makes you pay for return shipping and most corporation and big companies will pay it for you, I’ve worked for a big name retailer before so I know. I called their customer service thinking this would be an easy fix… I was wrong. They kept giving me the run around and telling me that sometimes items do run a little bit larger, which I understand, but these weren’t, again, just a little too big. If they were, I would live with it but no way would they fit me! It made no difference if I drew up the draw strings or rolled the waist because they were still HUGE! After the customer service representative told me the typical-off-a-script guidelines and despite my attempts to explain it to her numerous times, I gave up and requested to speak to a supervisor or someone above her.

First off, I had to wait forever to talk to a supervisor and I could tell they were making it difficult so I would just give up. Eventually though, I spoke to a superior and she did the exact same thing and basically told me I was lying because their warehouse would notice any defects and told me there was nothing I could do but I can go in store and get store credit. Given how off these pants were, I refuse to get store credit for a shop I will further refuse to shop at.

I’m sorry but they simply have horrible customer service and both the associate and the supervisor I spoke to were down right rude. In no way did they seemed concern and instead had attitude dripping from their voices. I made an attempt to call corporate but it just redirected me to their customer service line and it says their operator was “unavailable” . I don’t know what to do. I’m really upset and offended as a customer and I would like my $20 back for a horribly mislabeled item.


Myriam May 13, 2014 at 5:52 pm



Myriam May 13, 2014 at 5:46 pm

I had the most horrible experience of my life at forever 21 at Emerald Square Mall in Attleboro, MA. The store was a little messy, so I couldn’t really find what I was looking for. I simply asked the sales associate “Carolina” for some help. She huffed and puffed and was so rotten to me. She didn’t even help me, she said “we probably don’t have it” I asked her if she would at least look since she’s un sure.. She then asked another associate they both pointed at me and laughed as I saw them talking. She came back to me and said no we don’t have it. I comminuted looking around and saw the type of pants I was looking for. I observed that she was only being kind to the white people, and anyone who was black she had an attitude with. I am a 46 year old black woman, I will not stand for this kind of ignorance. I was so upset I left the store. Later on I called the manager to tell her how rude Carolina was, she didn’t seem to care, on the phone. I will never come to forever 21 again and I’m going to bring this to further matters if nothing is done. Racism needs to stop we are all equal no matter what color skin we are.


Johnny Vu May 12, 2014 at 5:35 pm

i’m so pissing off to your customer services. Today, may 12, at 12:20 pm, i come to Forever 21 store in Westminster Mall, CA to have a return on two items i’ve bought. And the manager at that moment named Lauren would not let me do it ( i have the receipt, price tag and everything). Her ridiculous reason is that there is a HOLE when i’m trying to reattach the price tag on the item, BUT there is f***ing NONE. I HATE it when she keeps on committing that i do it. Plus, she also gives me attitudes. I don’t know what happens to her that day but she comes she look kinda mad, angry, not even a smile. AND when she finishes refunding the other item (which is fine), she just walks away while we’re still in the middle of the talk. I request the cooperate to do something about it.


Employee May 11, 2014 at 7:28 pm

Ive been working at forever 21 for only 4 weeks now and ive found out that it is horrible. The first week was fine I was just getting use to things people were nice and I had many hours. But lately the jobs been depressing and un sanitary conditions took over one of the employee bathrooms. I saw a cockroach as it crawled on my foot in the girls employee bathroom I screamed and puked. I requested that go home because of another matter thinking my manager wouldn’t let me leave. She eventually let me leave but counted the day as a no show because I didnt give a 24 hour notice. I dont know what to do.


Maria Doyle April 25, 2014 at 4:17 pm

I went to the Union Square store in NYC to exchange a top I had bought a few days earlier. The shop assistant refused to accept the top back because it did not have a label on it despite the fact that it was sold without a label. To prove my point I went to retrieve from the rail several more of the same tops, none of which had labels. As I walked towards the stairs the store manager stepped in front of me trying to force me to bump into her. I stopped short and raised my hands to prevent me touching her, despite this she and two other assistants claimed I had assaulted her. The two other assistants could not of possibly seen anything from their positions anyway. Outraged that they accused me of assault – I have never assaulted anyone in my life – I shouted my innocence. The store security arrived to ask me to leave the store. I refused and said that since I had been accused of assault I would not leave the store until the police arrived and so they could make a forma complaint and prove that I had assaulted someone. The police came and had a private conversation with the store manager; I was not allowed to give my version. the police escorted me out the store. I was upset and humiliated. I called the forever 21 customer services to complain – several times I was told that the NYC area manager would call me back but no one did. I left two messages directly on the voice mail of the area manager but still no one got back to me. I continue to call. This company is disgraceful and no respect whatsoever for their customers without whom non of those rude lying women in that store would have a job. Although I pitty them working in such a vile environment.


Alejandra April 13, 2014 at 3:20 pm

My name is Alex I am one of the new manager that joined Forever 21 in San Diego. I’ve been with this company for about 3 weeks, and I’ve never worked for such unorganized and discriminating company. One of the other assistant manages has done nothing but try to make me look bad in many different occasions and when I bring up my concerns to the store manager she tells me he’s a senior assistant manager and I’m taking things personal. Well yes, I am when I’m about to lose my job thanks to him harassing me all the time. I cant bring this up to her anymore and when I tried to speak to the DM Denise Sanchez she turned around and put it back on the store manager. Really?? And I already know where it goes from here, something else bad happens and I’m fired or the upper management finds out of this post and I’m fired. There should be laws that protect employees from people like him who are completely unprofessional and can’t have a healthy work environment. Oh his name is Vincent Sales Store 0740


D. Pettigrew April 7, 2014 at 9:29 pm

I heard a lot of negative comments on this board but I find it hard to believe that Mr. Chang could be the monster that everyone portrays him to be. Must be envy for business practices inline with most corporate leaders. I would be honored to work for someone from a country with a history as brilliant as China. I’m a manager that has taken a break from work and would be lucky to work for him. I see references such as gook, sleaze-ball gook and chong ping ching. Name calling never earned anything. The honored background of his grandfather was working for the Empress Dowager. If you want a good experienced manager, write me.


Curious April 3, 2014 at 8:25 pm

Someone in your store told Managers and Assistant managers that this was the policy in your handbook; your prohibited from socializing with coworkers outside of work.
This directive could likely be an unfair labor practice under the National Labor Relations Act, as well as a violation of common law privacy laws.
Is this policy in place in all your stores or is this simply a bullying practice done by your employees who call themselves managers?


nonymous May 16, 2014 at 4:46 am

Its more or less a dont tell kind of rule. How would you feel if you were workind and you hear your say, co manager and a regular associate talking about their chill time outside of work? Id feel uncfortable.


Carlos Costa March 27, 2014 at 3:31 pm

Dear Mr Chang:

I am the manager for new business o Target Trading and I want to offer our company´s services in importing for you here in Brazil. I am sending this hopefully to be able to send to you or to the people that is taking care of this venture here a file with a folder explaining the infrastructure and services of Target Trading Company. Therefore, please if possible send me an e-mail and/or the name and the email of the person who will be or are in charge of Forever 21 here in Brazil. Thank you very much and I am looking forward to hearing from you. Regards, Carlos Costa


Lizbeth Ramired March 26, 2014 at 4:59 pm

Dear Cooperate,

There are multiple employees who have yet to receive their w-2 tax forms, myself being one of them. This is corresponding to your Sherman Oaks, CA location. I have left a voice message regarding this issue and would highly appreciate a response at your earliest convenience. April.15 is approaching at a rapid rate and would like to have my taxes filed before the due date. Thank you very much for your esteemed time and understanding of this urgent matter.

Best Regards,

Lizbeth Ramirez
North Hollywood, CA 91605


Stacey March 25, 2014 at 12:52 pm

How do we request to have a store opened in our city? We desperately need one in Simi Valley Town Center! There was one opened here years ago but got closed and relocated to our neighboring city in Thousand Oaks; however, as a Simi resident, I’d rather spend money in my own city to generate income. Please bring the store back again! I believe the management for the town center has been changed to better! Thanks!


Daren Kee March 23, 2014 at 4:31 pm

I bought $100 on your online e-gift certificate for my gf. My gf took it in store to purchase some items and was denied. We soon found out this can oy be used online. This was not a discount card or anything, just a simple gift card. I called and asked of they could transfer the money to an in store card to be used in store (where women actually try clothes on) and the girl said she couldn’t do anything. I told her this will be my last time purchasing any gift cards OR ANYTHING from forever21. I usually buy my gf $200-$300 in cards every year, this will be my last time purchasing with you! Inflexible businesses like this will always lose money for stupid policies like that! ITS YOUR MONEY TRANSFER IT TO A FREAKN IN STORE CARD!!


Susan March 22, 2014 at 9:44 pm

I’m writing regarding Forever 21′s return policy. I recently bought a pair of high waisted stretch pants for my 15 year old daughter. She wore them once and the seam frayed open. I tried calling the store and because I don’t have the tags nothing can be done. $25 wasted! Sometimes fabrics can be defective and this should be taken into account. When clothing fits good most people throw away the tags, never realizing that you might need to take them back. This policy I understand is there for a purpose but exceptions like this should be made. I have been a loyal customer of Forever 21 for a long time, as well as family and friends. I will however NEVER again shop there and will definitely pass the word along to friends and family about this problem so that people won’t get duped of their hard earned money. All I wanted was an exchange at the very least! Seriously, what happened to serving the customer?


Sherell April 3, 2014 at 3:40 pm

This is the same problem I’m having. My daughter purchased an anorak jacket for $45.00 on line early March, and them right side of the jacket split from under the arm to the pocket. I called and asked could we exchange it. They unjustly reply was no, it’s been more than 30 days and a 10% discount off of another $50. That makes no sense. I don’t see how they have so much business with their cheap items. Yes, what happened to serving the customer?


nonymous May 16, 2014 at 4:49 am

Then you as a long time customer should know that the fabrics are CHEAP!


Michael WONG March 21, 2014 at 4:42 am

To: Whom-it-may concern,
I would like to bring to your attention on delaying in salary payment to part-time staff in your Singapore, West Gate Mall, Colette outlet.
I do not know how your organization is run but to promise a 17 year old student her salary every two weeks and delay her salary when she turn up to collect is a big disappointment.
You may not understand the needs of the salary but she need to be paid.
No names mentioned here but she was told that the accountant has prepared the money and was asked to collect it during the week.
The store manager somehow coincide the work schedule for her to work while “tricked” her that salary is ready. When she reports to work the next morning, she was told…oh account manager is not here so there is no salary for you today, you carry-on working today and I will check your salary. This happened in February and March 21, today and twice she was “play out”.
Is this the way your organisation work? I doubt.
Appreciate if you could get to the bottom of this matter and find out where went wrong. Although it is not a lot of money but this girl deserved the fruit of her labour,
I am Michael WONG and my daughter Nikole works part-time for the Colette outlet in West Gate Mall in SINGAPORE.

Michael WONG
+65 9489 XXXX


Michael WONG March 21, 2014 at 5:35 am

Nikole has approached the HR Manager that employs her and she was paid today.The company that employs her is an agency that represents Forever 21, Colette in Singapore. It is Colette and not Forever 21 that holds her salary.
My apology in writing to your organisation.


Cavelle Ingraham March 19, 2014 at 2:02 pm

I am emailing you from Dartmouth Nova Scotia, I was in you store recently and really liked the music, My friend would like to play some of the songs at a reception. We were in the store week of March 10 to March 15/ 2014. The cashier explained about the play list that is computerized from head office. Would you be able to send me the names of the bands for the music that was playing that week.
Thank you so much


Cristina Pauli March 17, 2014 at 4:01 pm

How about being called a B**** S*** by one of the people who work at the store in Sawgrass mall in FT Lauderdale….Nice eh


Shayna May 20, 2014 at 2:32 pm

OMG!!! That happened to me too just now!! It was by phone with one of their customer reps.


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