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FedEx Corporate Office

FedEx Corporate Office Address

FedEx Corporation
942 S Shady Grove Rd
Memphis, TN 38120

Contact FedEx

Phone Number: (901) 818-7500
Fax Number: (901) 395-2000
Website: http://www.fedex.com
Email: Email FedEx

Executives

CEO: Frederick W. Smith
CFO: Alan B. Graf Jr
COO: David J. Bronczek

FedEx History

FedEx was founded under the name Federal Express in 1971 by current CEO Frederick W. Smith.  The company began by offering document and small package service to 25 cities via Falcon 20 jets.

The company was incorporated as the FedEx Corporation in 1997 when the company acquired Caliber Systems Inc.  This lead to a larger service offering than just express shipping.

In 2000, the company acquired Tower Group International.  In 2004, the company acquired Kinko’s and re-branded them as FedEx Kinko’s.

Today, the company operates several divisions worldwide including FedEx Ground, FedEx Express and FedEx Freight.  The company currently employs nearly 300,000 workers.

{ 97 comments… read them below or add one }

lexie October 17, 2014 at 10:31 am

STAY AWAY UNLESS U WANT NO BOX PICKED UP. GET EVERY COUNTRY AND NO HELP

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lexie October 17, 2014 at 10:29 am

Stay AWAY……..DO NOTHING RIGHT…..DO NOT SHOW UP..GIVE WRONG INFO
ONLY STRESS U OUT. 10X

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Anonymous October 9, 2014 at 7:40 pm

FedEx is the worst company ever!!! FedEx management is Horrible! First of all, they care nothing about the worker there. They disrespect and treat their worker like animals. The Safety Management at the Shipping Center in Madison, Alabama is sleeping around with workers under her; single and married and Human Resource seem to turn their head and watch, talk, and laugh about her. This is Disgusted!!!! This is so disgusted on so many levels that a company would allow a Safety Manager to do this while other employees watch. When I came to work for this company I thought it had high standards and morals for their employees and customers but I were wrong. This manager should be Fired!!! I do plan on writing to the CEO and if they don’t make good on this, it will be blasted all over social media. I guess they rather have negative publicity them positive.

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R Keane September 28, 2014 at 6:26 pm

Too bad FedEx does not care about there customers. I had a package alledgly stolen by the FedEx ground driver. Supervisor told us 4 different stories why the package is missing. Noe of these stories made sense. Contacted local FedEx, they just don’t care!! DO NOT SHIP FEDEX. THEY WILL STEAL YOUR PROPERTY AND NOT COOPERATE IN GETTING ITS RETURN. THEY ARE THIEVES!!!

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Norma September 16, 2014 at 4:19 pm

Today my husband and I were traveling west on interstate 70, and one of your local drivers nearly caused an accident.
First let me just say that my husband and I are both truck drivers as well. So, this more than irritated me because if my husband had not been paying attention, we’d be in ICU in some hospital… Your driver first off never checked his mirror, then jerk the truck & both trailers over in front of us. I was thrown off the bed & into the floor, we braked so fast & hard to keep from hitting the FedEx truck.
As we finally got around him , I look over and no wonder he didn’t see us. He had a window shade hanging up blocking the sun from his ” precious face…
I have 3 daughters and 3 grand children and a huge family I’d love make it home to each week. But with drivers like that, my chances get slimmer every mile.

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marie September 6, 2014 at 11:59 am

I was at a local casino, and saw what i was assuming an employee of fed ex as he was wearing the shirt with the fed ex logo on it, walking around drinking a beer, and as it looked to me he was pretty darn toasty. I hope that you dont allow your employees represent your company in this manner.

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Donna September 2, 2014 at 11:10 pm

Fed-Ex needs to look closer at the contractors they use for their freight trucks. One Contractor, BMD just caused the death of my husband as they were more concerned about getting the freight back to the terminal then to either call 911 while he was on the road or to get him to the nearest hospital. My husband died 19 days ago. I am currently in suit with them and plan to seek additional damages from Fed-Ex ground.

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marie September 6, 2014 at 12:01 pm

Im realim sorry for your loss.

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Elizabeth August 5, 2014 at 5:20 pm

Fed ex ground does not care about their employees. I found out i was pregnant and they told me they dont consider that light duty for me to bring a note saying i need to be on light duty. I got the note just for them to tell me it has to be more specific. That want i am doing now. Which is picking off might be considered light duty. I am lifting heavy boxes all day how is that light duty? Not to mention it has been a few people up here that had a miscarriage because they will not move them. All fed ex is worried about is MONEY! !

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Sayer of Thangs August 2, 2014 at 5:23 pm

Thinks they’re shitty to their customers, try working for them. Ten years of loyalty rewarded with maybe 3 dollars in raises, eighteen years to top pay, managers literally can treat you like absolute dog shit with little to no consequences. Employees aren’t looked at as people but as numbers on a spreadsheet. They can barely deliver on their commitments in my area at least. They have there multi million dollar ad campaigns for new services like this scheduled delivery system, since it has been implemented I have seen it used less than ten times. Instead of giving us our paltry raise they blow millions on a service no one uses. Basically a company that onto cares about it’s share holders and profit margins, so if you’re a loyal employee or customer don’t be because they would and will drop you in a second, but I guess this is what corporate America has become. I wouldn’t wish this job on Stalin, Hitler or Mao.

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K sandesh July 15, 2014 at 5:09 pm

Hi, I shipped a motorcycle part from England to India in November 2013. it was shipped in Courier mode however it landed up in Cargo mode & I was asked to do the clearance by my self. when I declined & wrote a mail to Mr.Federick Smith. the operations manger said that he will do it. clearance process was not started until march of 2014. I was only lied by one employee who deserted the company doing fraud. then there local head Mr. Hardik got a customer agent to go the clearing this agnet asked me a bribe of Rs.50,000/- for clearance for a part which costed me Rs.20,000/- when I declined he said the Deputy Commissioner is not releasing the shipment & wanted me to meet Deputy Commissioner along with him. when I have been trying to meet Deputy Commissioner with clearing agent, clearing agent is postponeing the meeting giving all lame reasons. today when I went to fedex office here the clearing agent abused me in a vulgar language & told me that my shipment will not be released until I pay the bribe of Rs.50,000/-. Mr.Hardik Thosani who is looking after this case here doesn’t pick up the phone or respond properly. I have recorded messages from the clearing agent that Mr.Hardick Thosani is not handling the case properly & clearing agent asking me for a bribe. Can anyone in FedEx please look in to this case.

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Kirby Rooks July 9, 2014 at 6:06 pm

I paid good money for a Fedex Priority Overnight Package that had to go 2 hours from my home. It was supposed to be delivered by 10:30 this morning. it was delivered at 3pm this afternoon. 28 hours to go 2 hours. So I called customer support and the lady told me I would have to call back in 5-7 days because the information is not in the computer yet. When I asked why she just said that is how long it takes which is a pretty lame excuse. So I called FEDEX office locally they said it was late because of weather. I guess sunshine blinds the drivers. Another lame excuse. Then I go on corporate website and find I can file it online which I did. No response yet to that. FEDEX needs a real overhaul in the customer support area. I can deal with mistakes, or even honest assessment of any problem you guys might be having but not the bull crap I got today. By the way this package was for a military family trying to finalize there departure overseas. They deserve better.

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jenn July 11, 2014 at 7:53 am

I ordered a something and it hasn’t been updated on there tracking since the 5th of July and I called turns out they have no idea where my package is and I asked to talk to a supervisor and I got a so called “manager support team member” who was less than useful and I asked for the number of the last scanned facility she said she doesn’t have that information but that they had contacted them? So I asked for the information they used to contact them and she said she doesn’t have it. Really do they think people are that dumb??? So I ask for her supervisor and she refused so I asked for the corporate office number and she said they don’t have one. Funny how a company as big as FED EX and she wants me to believe that the corporate office can’t afford a phone. So I got her name and employee ID # and now can call corporate and file a complaint and let them know I don’t care if one of them has to ride their bike around the state someone will be getting my product to my house or I will call that corporate office everyday til someone fixes this or learns what customer service is meant to be. So I feel your Pain Kirby.

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anonymous June 23, 2014 at 11:11 pm

I have been working for this company for over 26 years. It is a disgrace How the mangers treat there employees. They have a no cell phone no blue tooth policy but yet They give you a Nextel to ANSWER there calls. If you don’t ANSWER They HARRIS you and write you up? There is always a double standard here. It’s disgusting How we are treated. Not to mention we had an employee who was injured fell to the ground was unconscious and was bleeding fron the back of the head, another employee called 911 for an ambulance and our senior manager called off the ambulance cause He Did not want his facility to be hit with an injury that needed an ambulance. So They moved the employee put him in a van and took him to a medi merge not even a hospital. To make a long story short this employee now has permanent nerve damage and yet the senior manager is still employed here. I have to write all this anonymously because of the fear of retaliation. There are so many more things I Can write but will limit it to Just a few things. By far the worse company to be employed by. No wonderful the spend millions to keep the unions out, because no union would allow this to happen.

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Doris Cintron June 20, 2014 at 8:44 pm

Hello, I’m a Fedex-Customer for (30-years) or more! I have a Complaint about on of the Female-Worker at The location of 532 “C”Street.,(Downtown San Diego, Ca 92101-5208 The Young-Lady’s Name is (Oneeda), I had, approached her in a kind and nicely Spoken, Mannorisum and She’d spoken, To me, as thought I were an Animal, with ON-Concern to the Visious-loudness, with was not, necesary, Merely, That, it is apparent, That, In the True-Reality, She had been bought-up, As a Hate-Crime, Evil Person, And On the Refliction, Of How, She in General, Treated Females, Over Man, Is Unbalanced and a Under-Statement!
Whatever, Our Issue, She had not had the Right, Nor cause, To have, Exaggerated Her conduct!
Which, is a way of discouraging, The Customer, As Well, That, She is Definetely-Prejudice and practicing her Racistism on the Job, Is Unpredicable in her behalf!
She, Embarrassed, me, Humilated me, Challeged me, and was Premedicated That, Would While, until the first-Opporunity, Moreover, The Inner-of What may have happened between her and Employees, Well, It Spill, On to us as Customers, Which is Taking out inner aggression, She Classified as a Mexican and I am Not !
But, There is something, Wrong, with her Mature-Mental-Experiences, Which is Had on the People, and she can’t seem to Control her feeling!
She, seem to get “Flash-backs” and is horribly and Improperly behaved, I’m Asking, That, she be Punished and Terminated as immediately as possible-today!
I was a Nurse, And wheather, she’d make-up the Story, That, They’d had meetings today, could have been a Phony-lie, What There is another Comparison, Is the fact , That, She is a Person, Will to be in creatable – Wonderful to man, But, With Women, A Bi-use, Type of person, She is an “Imposter” She isn’t fouling the Customer, Nor the Minority-Employes.
How, She is represent the Entity of this Job, Is Horrible!
Thank you,
Doris Cintron
P.S. Maybe, She Hate-Crimes, The Employee, So much that, Takes, It out on Customers! Very Fast and Quickly!

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Laki June 14, 2014 at 4:26 pm

All my father wanted was a chain and pendant that says #1 dad. I searched 14 stores and none had the pendant. I did not want to purchase the gift through an online website, because I was afraid that it would not arrive in time for Father’s Day. Instead, I made the purchase through a jeweler. Unfortunately, he had to have everything shipped from their warehouse. I paid to have the package sent 2 day mail. It was supposed to be here by Thursday, but it never arrived. Now, it is Saturday and my package is still not here. We called customer service and were informed that there was a system error on Friday, so no packages were delivered. My package was supposed to be delivered the day before, so I didn’t understand why the issue on Friday would have impacted my delivery. Customer service stated that since FedEx does not deliver on weekends, and due to processing times that my package would not be here until Tuesday. FedEx should put in overtime and make deliveries over the weekend to correct for the mistakes the company made. Now I have to explain to my dad that even though I planned in advance I do not have a father’s day gift for him, because FedEx doesn’t care about their customers enough to deliver the services that their customers pay for. I wish I could say this was the first time FedEx ruined a holiday or family event for us, but it wasn’t.

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Romal D Booker June 6, 2014 at 9:57 am

The route driver for Fedex stole part of my shipment. I had ordered a computer tower, key board and mouse. He comes after three claimed attempts, no tag left on the door, with part of my computer just the tower and no mouse or key board. The tower was in another box bigger than it. He told me I can’t open it I did when it was open already( a piece of tape on the side) and remove the tower nothing else was in it. He said I will take it back and so I let him. Once again not CLOSE TO SERVICE OR QUALITY SERVICE !!!

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SC KANE June 2, 2014 at 10:08 pm

THE WORST company to do business with! We have daily pickups for our business, yet the driver doesn’t stop literally half the time. I have to call the 800 number to find out where he is. I have paid for extra insurance on our items; we get damages almost daily, yet Fed Ex will not pay. They have decided that we no longer qualify for coverage, yet when I’ve asked for a refund on the extra insurance, they refuse. This is ILLEGAL! They have terrible customer service and really don’t give a tinker’s dame about you or any of your problems. Can someone please explain to me why these clowns are still in business???

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SERGIO ORTIZ DELGADO May 30, 2014 at 7:09 am

I would jus like to said ,I send documents ..paper…for 47 dlls. to delivery nex day , I send this on Tuesday may 27..todayis Friday and don’t have my documents …this documents was for imigracion appointment ..now I los my appoinment ..THANKS TO FEDEX …used ups befor and never have aproblem…

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Koi M May 20, 2014 at 3:53 pm

The fed ex building at Cleveland St Hutchins Texas 75142 is the most disgusting place to work from the hideous work environment to the lousy managers. The facility is overwhelmed with an exuberant amount of packages on a daily and severely understaffed. The pay does not match the work expectancy. They offer btw $9-10 an hour, the idiots don’t realize if they pay at least $15 an hour they would not have such a huge daily turnover in staff. Most don’t make it pass the 1st week not only because of the work load but because of the silly managers that stalk the building yelling out loud like morons all day long. You are threatened to unload at least 4 trucks a night single handed on a 4-5 hr shift. The trucks have anywhere from 2000 boxes that weight as high as 150lbs. The bathrooms are disgusting blood, feces, used tissue and towels all over. No toilet paper and little soap. It’s gross! The work load is so enormous and there is so little staff most staff are out sick for at least a week at a time due to injury, pain, stress and frayed nerves from the managers who walk around drinking coffee all morning and looking to start trouble. My time there was short however it was a horrific experience I will likely not forget soon. There was absolutely zero incentive to stay longer than I did approx (3) months the pay is ridiculous and does not cover minimum expense in an adult person life. This company is ran by fools or maybe the owner is to high on his horse to realize his company could do so much better if they were not so misery and cheap. The worst place in the history of JOBS.

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Felicia Rogers May 19, 2014 at 11:08 pm

I would just like to take the time to let you know how disgusted I am with fed ex drivers.
I live In a rural area and have a little long of a driveway and am really tired of my packages being left at our mailbox by the main road where anyone can just drive by and take them. I am really tired of my packages being thrown in the weeds near our driveway in which you literally have to search for, but I guess the driver thinks that is a better place to deliver??? The final incident in which will be my last happened today I have an order that is supposed to be overnighted well apparently when fed ex overnights something you get it when ever they feel like bringing it to you because the excuse was they couldn’t find our road which is not hard to find and then when I talked to the woman about this incident the very rude woman on the phone acted like she did not want to help and said the driver is on her way back to ROANOKE and it would be another day before I would get my package!!!! but to top it off I went down my driveway to find a note stuck to my mailbox to sign that said 4:00 when I was down there at that time and with no sign of any vehicle being up my driveway but my own I am very disgusted and will use another delivery service from now on (UPS) because at least when I use them my packages are brought right to my door step I mean that is what you pay for isn’t it.
Thank your for your time

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DEANNA May 16, 2014 at 3:22 pm

FEDEX IS THAT BIG CORPORATE MONSTER THAT COULDN’T CARE LESS ABOUT THE INDIVIDUAL CUSTOMER. THEY ARE ONLY CONCERNED WITH THE BOTTOM LINE. I LIVE IN A SMALL TEXAS TOWN WHERE, ON MOTHER’S DAY, A WILDFIRE COMPLETELY DESTROYED 159 HOMES, DAMAGED 1200 HOMES AND BURNED 1500 ACRES. WE WERE ONE OF THE LUCKY ONES WHO ONLY HAD TO EVACUATE FOR 24 HOURS. OUR HOUSE WAS UNTOUCHED. I WAS EXPECTING A PACKAGE FROM FEDEX, WHICH WAS NOT A BIG DEAL WHEN ONE CONSIDERS WHAT WAS GOING ON WITH SO MANY PEOPLE HOMELESS, EXCEPT, FOR THE WAY FEDEX RESPONDED. FEDEX COULD NOT DELIVER THE PACKAGE BY THE DIRECT ROUTE BECAUSE OUR ROAD IS BLOCKED OFF BY THE AUTHORITIES TO KEEP PEOPLE OUT OF THE WORST PART OF THE FIRE AND TO CUT DOWN ON LOOTING. ACCORDING TO THE INFO ONLINE, FEDEX KEPT LOADING MY LITTLE PACKAGE ON THEIR BIG TRUCK ONLY TO BE TURNED AWAY. THEY KEPT PUTTING DOWN “DELIVERY RESTRICTIONS; DELIVERY NOT ATTEMPTED”. I UNDERSTOOD THEIR DIFFICULTY SO FOR THREE DAYS I SUGGESTED ALTERNATIVE WAYS TO GET THE PACKAGE DELIVERED. I OFFERED TO GO THE TWO MINUTE DRIVE TO MEET THEM AT THE BARRICADE. NOPE THEY COULDN’T DO THAT. I SUGGESTED THEY DELIVER THE PACKAGE TO THE POST OFFICE, LIKE THEY DO SO MUCH OF THE TIME. (AGAIN NO) I OFFERED TO TELL THEM ANOTHER ROUTE THEY COULD TAKE BUT THEY WOULDN’T DO THAT. I SAID IF THE DELIVERY DRIVER WOULD JUST CALL ME I WOULD MEET HIM IN TOWN. (NO AGAIN) I EVEN REGISTERED FOR A FEDEX ACCOUNT ONLINE SO I COULD CHANGE MY DELIVERY DIRECTIONS. THE ONLY OPTION I WAS GIVEN WAS TO PICK UP THE PACKAGE AT THE FEDEX OFFICE 40 MILES FROM HERE. I TOLD THEM I HAD AGGRAVATED MY BACK DURING THE EVACUATION AND COULD NOT TRAVEL THAT FAR. NOPE, IT HAD TO BE ME WITH MY ID SHOWING THE ADDRESS THAT WAS ON THE PACKAGE. MY DAUGHTER LIVES 5 MINUTES FROM THE FEDEX PLACE BUT THEY WOULD NOT LET HER PICK UP THE PACKAGE, WHICH WAS FOR HER DAUGHTER ANYWAY. I CALLED THE PEOPLE WHO WERE SHIPPING THE PACKAGE AND THEY COULD NOT GET FEDEX TO DO ANYTHING EITHER. IN FACT, FEDEX WAS RUDE TO THE SHIPPER’S REPRESENTATIVE WHO ONLY SHIPS THROUGH FEDEX. SO I TOLD THE SHIPPER TO JUST HAVE THE PACKAGE SENT BACK BECAUSE THE BARRICADES MIGHT BE UP FOR MONTHS. FEDEX SAID THEY HAD TO ATTEMPT TO DELIVER IT ONE MORE TIME BEFORE THEY COULD SEND IT BACK. WHAT MADE ME MAD, WAS WHEN I CHECKED ONLINE TO SEE IF THEY HAD TRIED TO DELIVER THE PACKAGE. THE DRIVER HAD PUT WE WERE NOT HOME TO ACCEPT THE DELIVERY. A BOLD FACED LIE. I HAD SAT WITH A HEATING PAD ON MY BACK ALL MORNING WATCHING THE GATE. I HAD EVEN PUT THE DOOR TICKET, WITH MY SIGNATURE ON IT, ON MY GATE SO THE PACKAGE COULD BE DELIVERED IF, GOD FORBID, I HAD TO LEAVE MY CHAIR FOR 5 MINUTES. THE DOOR TICKET IS STILL ON THE GATE. PLUS, THE ROAD BLOCK IS STILL UP. MORE PROOF HE DID NOT ATTEMPT DELIVERY. WHEN I SAW WHAT THE DRIVER HAD PUT ONLINE I WENT BALLISTIC. UNTIL THEN, I HAD ONLY BEEN ANNOYED AND FRUSTRATED. I CALLED FEDEX. I GOT THROUGH ALL THE AUTOMATED JUNK BUT WHEN I GOT TO THE, SPEAK TO A REPRESENTATIVE PART, I HEARD THEY COULD NOT PROCESS MY CALL AND TO PLEASE CALL BACK LATER. IMMEDIATELY, I GOT ON MY CELL PHONE AND NO SURPRISE MY CALL WENT RIGHT THROUGH. YOU FIGURE IT OUT. I TOLD THE WOMAN THE DRIVER HAD NOT ATTEMPTED THE DELIVERY AND HAD LIED ABOUT IT. I ASKED HER TO PLEASE HAVE THE DRIVER CALL ME BEFORE HE LEAVES TO RETURN TO FEDEX SO I CAN GET THE STUPID PACKAGE. WELL YOU KNOW WHERE THAT WENT. NOWHERE. I CHECKED ONLINE THIS MORNING AND FRIDAY IS NOT EVEN LISTED. THE NOTATIONS END WITH THURSDAY. SO I DON’T KNOW IF THEY SENT MY PACKAGE BACK OR JUST THREW IT IN THE TRASH. I CAN’T TOLERATE LIES. AS FAR AS I AM CONCERNED A LIAR IS NOT WORTH THE MOISTURE IT WOULD TAKE TO SPIT ON HIM OR HER. I WILL NEVER USE FEDEX AGAIN. I WILL NO LONGER DO BUSINESS WITH PLACES THAT ONLY OFFER FEDEX AS AN OPTION. OTHER CARRIERS WERE DELIVERING PACKAGES OUT HERE. THEY’RE ALLOWED TO USE THE BACK ROADS. THEY CAN DO WHAT IT TAKES TO GET THE PACKAGE WHERE IT NEEDS TO GO. PERHAPS I AM OVERREACTING BECAUSE OF THE STRESS OF THE FIRE THAT FEDEX ONLY MADE WORSE. BUT A LITTLE COMPASSION WOULD NOT HAVE BEEN OUT OF LINE. I FELT NOTHING HUMAN IN THE CORPORATION. NOT EVEN FROM THE PEOPLE I SPOKE TO AT FEDEX. THIS IS NOT THE FIRST TIME I’VE HAD DELIVERY PROBLEMS WITH FEDEX BUT IT WILL BE THE LAST. MY HUSBAND AND I OFTEN JOKE WHEN WE SEE A FEDEX TRUCK THAT THEY MUST BE LOST. THEY SHOULD STOP AND ASK DIRECTIONS.

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Robert Gilmore May 16, 2014 at 2:35 pm

May 1, 2014 art federalexpress

I want refund my money for 11.6 back since I cant use to seel my alphabet cards is no good so I was upset since no asl interpreter present.

I will call frederick w. smith soon and against judy refused to pay my money back is simple better than go to court so will cost to her mistake for my loss so thank you for pay attetention to this matter.

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Lucy Molina May 16, 2014 at 1:18 pm

That is so sad that . FedEx reputation is gioing dowm every day since they are having a poor but really poor customer service. That is horrible !!!!.
The customer service doesn’t know how to resolve a situation even the BCAT department, they give you an information in the morning and in the afternoon the information was completely wrong and they thing that saying , excuse us or Im sorry that is resolved. That is ridicules in a company like FedEx. The big emporius also comes to the floor.

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Bob May 12, 2014 at 11:10 pm

To Whom It May Concern

On May 9, 2012 a FedEx driver mistakenly delivered a package to my house. I understand mistakes happen. What I do not understand is how incompetent your customer service representatives and Kennesaw Distribution Center is. Once I noticed the incorrect address I immediately called the FedEx Customer Service at 1:37 PM (this was five minutes after the driver delivered the package). I provided my information to the customer support. Your rep asked if the package is express or ground. I told the rep the package was ground. The rep said somebody would be out that day to pick up the package. Of course nobody from your Kennesaw Distribution Center picked up the package.

So I called customer service again at 3:43 pm today and wanted to know why nobody picked up the package last Friday. I provided a phone number and address and asked if the package is express or ground. I told the rep the package was ground. I return home at 8:43 PM to find the package still sitting on my front porch with a note saying the following: “Call back and tell them it a Ground package and not Express”. I immediately call customer service and ask to speak with a Manager. Instead of putting me in contact with a manager I am transferred to another customer service rep. I ask her to transfer me to a manager. Instead of listening to me, I am transferred to another rep. The third person I speak to will not transfer me until I explain the situation. I explain the situation and finally transferred to a Manager. After explaining the situation to the manager, I asked for an explanation as to why the individual sent to my house did not pick up the package. The manager explains we do not pick up ground packages and I should have told the customer service rep the package was ground instead of express. I told the manager I did tell customer support the package was ground. Then the manager keeps quiet when I ask him what I should do with the package since it is quite obvious FedEx could care less if the package is delivered to the correct address. In so many words I told your manager how incompetent and worthless FedEx and especially customer service is. So I delivered the package to the customer myself since it is quite obvious any one in your company is unable to perform such a simple task.

The lessons I have learned, never have FedEx deliver a package for you. Instead have UPS deliver the package. Finally the Kennesaw Distribution Center and Customer Service are as worthless as the US Postal Service. Would you please explain to me how your company has stayed in business for this long? One more thing I expect to be paid since I had to deliver the package to your client. Never mind your company would deliver the check to the wrong address anyways.

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Leisha Brown May 12, 2014 at 5:13 pm

Hi, I Sent my daughter money and an I-pod to her from Riverside county to UCLA. It was delivered to Oakland and that’s were the tracking ends. She is a student and I sent her money for a tutor. My claim was denied because “currency” is a prohibited item in the Federal Express Handbook, like i’m going to read the handbook before sending anything fed-ex? Ok, forget about the currency my i-pod is missing and that is an acceptable item to send Fed-ex. They have denied the claim in its entirety because currency was part of the shipment. I will, too, send a letter to the CEO looking for resolution or switch courier services.

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Raquel Carroll May 7, 2014 at 5:03 pm

Still waiting to hear back from the “claim agent”. So I have been assigned a case # and I am told it is being investigated. I sent my mother a mothers day gift for her church group trip & when the package was delivered this morning it was ripped & the contents stolen. Luckily the individual accepting the package noticed it was ripped as the driver started to walk away & called the driver back over. Both the driver & the person receiving the package took pictures of the package. Somewhere in route the contents were taken. It gets better, in talking to customer service this morning I was told sometimes security when scanning packages takes the content. WOW, how’s that for customer service. So they took the contents but let the Happy Mother’s Day letter inside. I’m trying to have faith in the system and trust that they will do the right thing, but again I say….wow!

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Michele Bennett May 9, 2014 at 3:17 pm

I had sent my daughter an Easter basket to her college dorm since this is her 1st Easter away from home. The package was totally destroyed and the contents inside were stolen. They even got hungry cause her See’s chocolate bunny was all dismantled. We took picture of everything and submitted a $135.00 claim to Fedex. Yesterday I received a letter denying the whole claim claiming that there was Prohibited Items. But yet it’s ok to steal within the Fedex family. We do plan on writing to the CEO and if they don’t make good on this, it will be blasted all over social media. I guess they rather have negative publicity then positive. Good luck and hopefully you have a better outcome.

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Dorine May 7, 2014 at 3:32 pm

I have a compliment for the driver named Mat or Max Madurno.
He works out of the Armory Dr. Murfreesboro, TN office. He is the only one
who attempted to go up our driveway. Even when our driveway was in excellent condition
not one driver would make the attempt. That is why we always tried to go UPS first. UPS would always come up the driveway.
This driver should receive a pay raise or bonus.

Dorine

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MARIA May 4, 2014 at 4:31 pm

I AM VERY DISPLEASED WITH THE WAY I HAVE BEEN TREATED BY THIS COMPANY THIS WEEK. I HAVE A PACKAGE I AM TRYING TO RETURN TO HEWLETT-PACKARD SERVICE CENTER TO BE REPAIRED.. I CALLED 1-800-3339 THURSDAY MAY 1, 2014 AND ASKED WHAT I NEEDED TO DO TO HAVE THE PACKAGED SHIPPED BACK AND WAS TOLD IT WOULD BE PICKED UP AT MY ADDRESS. THE MAN SAID IT WOULD BE FRIDAY BETWEEN 8 AM AND 8 PM (PRP1691641210) … AT 8:45 PM I CALLED TO SEE WHY THE PACKAGE HAD NOT YET BEEN PICKED UP AND WAS TOLD THEY WOULD MAKE A NOTE AND THE PACKAGE WOULD IN DEED BE PICKED UP THAT EVENING. AT 10 PM CALLED AGAIN AND WAS TOLD THE DRIVER WAS AT ME HOUSE AT 4 PM BUT DO NOT KNOW WHY HE DID NOT GET THE PACKAGE AND THAT I WOULD HAVE TO SCHEDULE ANOTHER PICKUP… AND IT TOOK ME CALLING BACK 2 MORE TIMES TO DO SO BECAUSE I KEPT GETTING HUNG UP ON THEN WAS TOLD IT WOULD BE SATURDAY AGAIN BETWEEN 8 AM AND 8 PM (PRP1595041220) … AT 8:20 PM I CALLED TO SEE YET AGAIN WHY MY PACKAGE HAD NOT BEEN PICKED UP A SECOND TIME A LADY TOLD ME DISPATCH WOULD NOT ANSWER AND THEREFORE MY ONLY OPTION IS TO SCHEDULE ANOTHER PICKUP AND IT WOULD BE TUESDAY BEFORE I COULD GET IT. I AM NOT WAITING ANOTHER 3 DAYS TO HAVE HIM YET AGAIN NOT PICK UP MY PACKAGE!
I AM VERY UPSET OVER THIS TO SAY THE LEAST AND FIND IT UNEXCEPTIONABLE TO HAVE WASTED 2 ENTIRE DAYS FOR NOTHING AND THEN STILL BE TOLD I WOULD HAVE TO WAIT AN ADDITIONAL 3 TO
HAVE MY PACKAGE PICKED UP AND NO GUARANTEE OF IT BEING DONE THEN. HP SHOULD ALREADY HAVE MY PACKAGE BY NOW. THIS PACKAGE IS MY DESKTOP COMPUTER. THEREFORE I DO NO WISH TO TOSS IT IN A DROP OFF WHICH IS THE ONLY THING WITHIN A HOUR OF WHERE I LIVE, NOR WILL I SIT ON MY FRONT PORCH TO BE PICKED UP BY FED-EX DELIVERY DRIVER. THE CUSTOMER SERVICE PEOPLE I TALKED TO WAS TOLD THIS AND ASKED IF THE DRIVER NEEDED TO KNOCK ON THE DOOR AND I SAID YES SO THERE IS NO REASON HE DID NOT PICK MY PACKAGE.

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amelia May 2, 2014 at 3:30 pm

Worst service EVER!!!
Unable to get my package for the last 4 days.
I keep calling customer service and no one seems to know what they are doing.
They have no way to track their drivers (so they say) so who knows when my delivery will get to me. FRUSTRATING!

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KATY April 16, 2014 at 2:52 pm

On March 12th, 2014 the package was picked up at my job site. It was to be delievered accordingly. On the 19th of March I received a phone call regarding the address which I called them right back and made verified the address. It sat if a Fedex facility for 9 days then was to be shipped back to our office (no address correction was even noted in the records). I was told by several of Fedex employees that not all the databases are connected with each other (bull). I contacted a supervisor (Brian) and he stopped the package before it got returned to us and sent it express to where it was to be in the first place. When the company received it it was damaged almost beyond repair. I have been fighting with Fedex for almost a month now. Now they tell me that they are only going to pay $100 plus the shipping cost. The unit was insured for $1000. I told an executive in the executive office that I will email and fax the information as soon as I receive it (that was today). Then I received a call telling me that it is closed and that the check has been issued for $132.44. Are you kidding me??? Now I am patient waiting (always waiting for someone from there to contact me) to get this back open. What kind of business are you running anyway. I keep records of when and whom I have talked to since the 19th of March and not one of your employees kept any records until the 28th when I found out that it was getting shipped back to us. This is UNACCEPTABLE!!!!!!!

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d vasquez April 13, 2014 at 4:55 am

Great News everyone.
Companies that don’t serve their customers needs eventually go away.

Thank God for Amazon….working with the Post Offices for 7 day package pick-up.
Those of us that work will know exactly where our packages are and won’t be dependant
on the truck guy that can’t follow instructions. And we won’t need to call an 800# and speak with someone that doesn’t care at FEDEX. We know Jeff Bezos cares and sees an opportunity out there.

By reducing all these big trucks driving through the neighborhoods perhaps there will be less fuel usage and cleaner air. Remember global warming?

This looks like a win-win situation for the consumer.

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sergiofausto April 11, 2014 at 12:43 pm

To who may concern. I have been a professional truck driver over the road for the last 26years. And I see all the changes that trucking industry suffer. We have a new generation of drivers that doesn’t have the ability,heart,and mind to b a good truck drivers. All companies have same issues. Unfortunately one of your driver was involved in a accident where 10 people die
I believe this is a wake up call for your safety department to put attention to the drivers. I can not count how many times see your drivers pushing the speed limit. Changing lanes and no turn signal. Talking on the phone with no blue tooth,or earphones listening music,just park anywhere,the worst in bad weather Jack nife all over the place. No idea and how to drive on iced road or snow. And again this problems is with all companies. But yesterday 10 people die. Still time to change things around.

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Etta Pegues- Pattersons Sheridan LLP April 8, 2014 at 11:10 am

NOTIFICATION of ADDRESS CHANGE – EFFECTIIVE APRIL 13, 2014

PATTERSON SHERIDAN, LLP acct # 2022 6XXXX

XX GREENWAY PLAZA
SUITE XXXX
HOUSTON, TX 77041
I have made attenpts to speak with a representative without any success. Please make a notation with your billing department as well as pick-up and delivery agents of our new address. I can be reached at 713-623-XXXX

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Monalisa Das March 26, 2014 at 5:52 am

I have sent an consignment from Kolkata to Guwahati in India with consignment No 805598317467. These were very important document and I needed them to reach the consignee the next day . It is 3 days now but the consignment has not reached . All representatives & customer care ppl are highly untrained and irresponsible.They also charge pretty high ……but give horrible service. They have customer care nos and online chat , phones n all , but all is a waste.

An extremely dissatisfied customer.
Kolkata
INDIA

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Amy March 16, 2014 at 9:12 am

March 16th, 2014

Dear Sir/ Madam

I am writing this letter after a long night of tossing and turning.
I have already filed a complaint with Fedex, however
it does not feel I have accomplished anything in doing so.
Let me explain why. First off I order from Amazon for
many reasons. One being they carry many products that
a person can not just run into a store and buy. So with that
in mind, I ordered my sons birthday presents from Amazon.
The first problem with Fedex occured a couple of weeks
ago, when they had tried to deliver a package, or so they said
and no one was available to sign. In my case, they had attempted
delivery to the office which was closed for lunch.So instead of the
driver simply driving around the corner to my Apt which was clearly
stated on the label they left. When I called Fedex, they said they
would reattempt delivery the next day, and that it could be any
time from 8am to 8pm. When I explained that if they went to the
office and not my apt. they might be closed.The customer
service rep said they will not go to your apartment, but no clear
reason why, so while I attempted to explain I do not know
when the office staff goes out on property or out to lunch
The reply, directly from Fedex customer service “If it is so
important then sit out there and wait for it.”
So now we move to yesterday Saturday March the 15th,
2014. I had ordered a package from Amazon with delivery
for March the 15th, 2014, by 8 pm. So I went with my best friend
to the office at 8am with chips and a drink in hand, and began my
wait. From 8am I not once left the front of the office, which is a
clear direct view of the ONLY way in and out of where I live.
As people passed that I knew of course why I was there came
up, and another friend of mine decided to stand with us for a few
and just chat. Another resident who lives right next to the office
decided he would barbque since the weather was nice. When lunch
rolled around, my friends son went to buy us Arbys, which we ate
sitting on the hard cement where we had already sat for 5 hours.
On Saturday the office closes at 2 in the afternoon. So when the
manager locked up, he said he hoped the truck came soon, so we
could go on in, as rain was on the way. The manager lives on the
prperty so I saw him numerous times throughout my wait, as he
even left to run some errands after he closed. He saw me still there
when he returned. Now during all this time I have had a few others
come and ask why I am sitting there, and after explaining my last
experience with FEDEX, and how these 3 packages were my sons
BIRTHDAY PRESENTS, and how I could not afford to miss the truck
this time. For in these packages were the gifts my son should be
receiving today on his Birthday.
Let me explain why he will not be getting them. Around 6pm it was
getting dark and time for dinner, well I ran up here to my apt which by
the way there are only 6 rows of apts, its small, so small you know
almost everyone living here if you choose to. So I said I will fry up a
few burgers which should not take me more then ten minutes. So
my best friend who had sat with me now a total of 10 hours stayed
there talking with another resident. All the while keep in mind there is
ONLY ONE ROAD IN, AND ONE ROAD OUT of our apts. Which is
directly in front of the office. Well I log in to the Fedex track your
package page to see if maybe it will say what time since its already
so late, we hace only 2 hours from this point. And low and behold
You can not believe what I saw.

STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804380520706769146
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

Tracking Information:
STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804195373309606073
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804201223304549489
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

WHAT DO THEY MEAN DELIVERY ATTEMPTED???? I CALL FEDEX
because I can not believe my own eyes. This means the driver knew
this route, and knew the office closed at 2pm. What he did not know
was that at 2:36 there we four people waiting for him, and his truck
never even came down the road to TRY and deliver anything. Much less
to the office.
The driver is an outright Liar.

I called Fedex and I explained evrey detail, and do you know what
they did. NOTHING. NOT ONE SINGLE THING.

My sons birthday is today, and his gifts are still on the Fedex
truck which is driven by a LIAR.
I can understand if I had not sat there for 10 hours and watched
with my own 2 eyes every single vehicle in and out. But I did not
move from that spot, not did my best friend. I have FOUR yes 4
witnesses who spent many hours waiting with us, along with others
who just knew why I would not leave that spot. This is for me
Heartbreaking, I am a single mom, and I love my son, and I made
sure he would have his presents today. But because of a Liar who
decided he didnt have to do his job, I have nothing until Tuesday,
because the drivers only work Tues thru Sat. THEY DO NOT WORK
ON ANY SINGLE DAY.
I was supposedly transferred to the main offfice and I filed the
so called complaint but what does that help? What does that fix?

I am going to email this to the main office of Fedex and then I will
send this to Amazon so they understand who they deal with. And I
promise I will never use Amazon again if my packages are to be
shipped by Fedex. I am sending this letter to UPS, so they can feel
good about the job they do, and also the USPS, and any one else I
can think of to let everyone know how Fedex really works.

I hope the driver who had time to go out and do who knows what
is happy with himself. I hope the company Fedex, who can not do any
thing about it is also happy with themselves for doing this.

Meanwhile as a mom, I didnt sleep one bit last night. I feel sad today
and I just cant believe the person who caused this will get away with it.
I am positive the complaint doesnt do anything except maybe go in the
trash.

So I dont know what else to say. I just hope when anyone out there wants
to mail a package, please dont use Fedex. They will not even really try
to deliver your package, and if they do you just got lucky.I have found
many many many complaints about Fedex, and now I see why.

Well happy birthday baby, thank Fedex for making is so
memorable.

A very unhappy Customer-Amy

FWSmith@fedex.com
Fedex CEO Fred Smith

Reply

Prerna Verma March 6, 2014 at 4:04 am

Dear Sir,

With reference to above AWB No. 584073870136 shipment has been picked up on 10.02.14 and the same arrived in India on 13.02.14 for clearance (what we can see in FedEx tracking).

In the meantime, we have already provided all the required documents in soft copy as well as in hard copy using FedEx domestic services as required by FedEx for clearance. We have all documentary proof of FedEx tracking report.

Now the problem is this that after passing 25 days, FedEx agents are not able to clear the shipment and it is still in New Delhi.

No body is updating the status and on FedEx tracking nothing has been updated after 14.02.14.

It’s too long for such a small shipment. We do regularly export the goods but our customers never faced such kind of services by FedEx – Export.

Its really worse experience with FedEx clearance done by Jeena and Co., 25 days are over, its like a sea shipment not by air. Due to this this we are facing production loss.

Please do the needful urgently.

Regards
Prerna Verma

Creative India

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Anna Lesniak February 15, 2014 at 3:54 pm

I ordered a Valentines day gift for my significant other on Monday and paid roughly 50 extra dollars for two day shipping so that my package would arrive by Wednesday which would leave ample time to make sure it arrived by Friday (Valentines day). Nothing Wednesday. Nothing Thursday. On Friday I received an email saying that I had provided them with the wrong address and that the address provided was an unoccupied dwelling. The address I gave them was correct, the only reason they assumed it to be unoccupied was the fact that my plow guy hadn’t made it over yet. He easily could have walked the package to the door and left it there but he was lazy and chose not to. When I called Friday I spoke with two different representatives who apologized and assured me that they made correct notes to the account and it would be delivered today, Saturday. When I tracked the package today it showed me that the package is STILL SITTING in the fed ex facility. I called to file a complaint and the representatives were rude and unable to give me a reasonable explanation of why I was told the package would be delivered today when that’s obviously not what happened. Furthermore, I now have to drive over 20 miles to pick up my package myself and the representatives I spoke to refused to credit my account for the 2 day shipping I paid because they couldn’t set me up an account because they couldn’t “establish my identity” I don’t even know what the hell that means.

Not only this but last week my boyfriend ordered a package and they delivered it to a completely different address! Luckily, the man was trustworthy and was able to track down my boyfriend by the address on the package.

NEVER ORDERING FROM THIS COMPANY AGAIN. No organization skills, the drivers need gps lessons clearly, the representatives are rude and unhelpful. NOT QUALITY SERVICE!!!

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Neil Adams March 28, 2014 at 7:50 am

My Daughter ordered a book for University studies for Christmas 2013, never received it, complained to Company, Driver said he had delivered it to her in person, though she was in University all day, Driver sent round after this was pointed out, his attitude was one of ‘couldn’t care less’ and stood blowing smoke in to her face. She was left out of pocket, and no book, but worse, said she felt like a Criminal. E-mailed local UK Office twice, giving tracking number/info. needed, to date not even an acknowledgement of either. I am sure years ago the founder of Fed Ex would have been disgusted, but now it seems nobody cares, but we, nor any of my family will ever use Fed Ex again. All they seem interested in, we’ve taken payment, end of story. I would be ashamed to be associated with them!
Neil Adams (Father of disappointed Daughter in UK)

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