FedEx Corporate Office

FedEx Corporate Office Address

FedEx Corporation
942 S Shady Grove Rd
Memphis, TN 38120

Contact FedEx

Phone Number: (901) 818-7500
Fax Number: (901) 395-2000
Website: http://www.fedex.com
Email: Email FedEx

Executives

CEO: Frederick W. Smith
CFO: Alan B. Graf Jr
COO: David J. Bronczek

FedEx History

FedEx was founded under the name Federal Express in 1971 by current CEO Frederick W. Smith.  The company began by offering document and small package service to 25 cities via Falcon 20 jets.

The company was incorporated as the FedEx Corporation in 1997 when the company acquired Caliber Systems Inc.  This lead to a larger service offering than just express shipping.

In 2000, the company acquired Tower Group International.  In 2004, the company acquired Kinko’s and re-branded them as FedEx Kinko’s.

Today, the company operates several divisions worldwide including FedEx Ground, FedEx Express and FedEx Freight.  The company currently employs nearly 300,000 workers.

{ 66 comments… read them below or add one }

KATY April 16, 2014 at 2:52 pm

On March 12th, 2014 the package was picked up at my job site. It was to be delievered accordingly. On the 19th of March I received a phone call regarding the address which I called them right back and made verified the address. It sat if a Fedex facility for 9 days then was to be shipped back to our office (no address correction was even noted in the records). I was told by several of Fedex employees that not all the databases are connected with each other (bull). I contacted a supervisor (Brian) and he stopped the package before it got returned to us and sent it express to where it was to be in the first place. When the company received it it was damaged almost beyond repair. I have been fighting with Fedex for almost a month now. Now they tell me that they are only going to pay $100 plus the shipping cost. The unit was insured for $1000. I told an executive in the executive office that I will email and fax the information as soon as I receive it (that was today). Then I received a call telling me that it is closed and that the check has been issued for $132.44. Are you kidding me??? Now I am patient waiting (always waiting for someone from there to contact me) to get this back open. What kind of business are you running anyway. I keep records of when and whom I have talked to since the 19th of March and not one of your employees kept any records until the 28th when I found out that it was getting shipped back to us. This is UNACCEPTABLE!!!!!!!

Reply

d vasquez April 13, 2014 at 4:55 am

Great News everyone.
Companies that don’t serve their customers needs eventually go away.

Thank God for Amazon….working with the Post Offices for 7 day package pick-up.
Those of us that work will know exactly where our packages are and won’t be dependant
on the truck guy that can’t follow instructions. And we won’t need to call an 800# and speak with someone that doesn’t care at FEDEX. We know Jeff Bezos cares and sees an opportunity out there.

By reducing all these big trucks driving through the neighborhoods perhaps there will be less fuel usage and cleaner air. Remember global warming?

This looks like a win-win situation for the consumer.

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sergiofausto April 11, 2014 at 12:43 pm

To who may concern. I have been a professional truck driver over the road for the last 26years. And I see all the changes that trucking industry suffer. We have a new generation of drivers that doesn’t have the ability,heart,and mind to b a good truck drivers. All companies have same issues. Unfortunately one of your driver was involved in a accident where 10 people die
I believe this is a wake up call for your safety department to put attention to the drivers. I can not count how many times see your drivers pushing the speed limit. Changing lanes and no turn signal. Talking on the phone with no blue tooth,or earphones listening music,just park anywhere,the worst in bad weather Jack nife all over the place. No idea and how to drive on iced road or snow. And again this problems is with all companies. But yesterday 10 people die. Still time to change things around.

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Etta Pegues- Pattersons Sheridan LLP April 8, 2014 at 11:10 am

NOTIFICATION of ADDRESS CHANGE – EFFECTIIVE APRIL 13, 2014

PATTERSON SHERIDAN, LLP acct # 2022 6XXXX

XX GREENWAY PLAZA
SUITE XXXX
HOUSTON, TX 77041
I have made attenpts to speak with a representative without any success. Please make a notation with your billing department as well as pick-up and delivery agents of our new address. I can be reached at 713-623-XXXX

Reply

Monalisa Das March 26, 2014 at 5:52 am

I have sent an consignment from Kolkata to Guwahati in India with consignment No 805598317467. These were very important document and I needed them to reach the consignee the next day . It is 3 days now but the consignment has not reached . All representatives & customer care ppl are highly untrained and irresponsible.They also charge pretty high ……but give horrible service. They have customer care nos and online chat , phones n all , but all is a waste.

An extremely dissatisfied customer.
Kolkata
INDIA

Reply

Amy March 16, 2014 at 9:12 am

March 16th, 2014

Dear Sir/ Madam

I am writing this letter after a long night of tossing and turning.
I have already filed a complaint with Fedex, however
it does not feel I have accomplished anything in doing so.
Let me explain why. First off I order from Amazon for
many reasons. One being they carry many products that
a person can not just run into a store and buy. So with that
in mind, I ordered my sons birthday presents from Amazon.
The first problem with Fedex occured a couple of weeks
ago, when they had tried to deliver a package, or so they said
and no one was available to sign. In my case, they had attempted
delivery to the office which was closed for lunch.So instead of the
driver simply driving around the corner to my Apt which was clearly
stated on the label they left. When I called Fedex, they said they
would reattempt delivery the next day, and that it could be any
time from 8am to 8pm. When I explained that if they went to the
office and not my apt. they might be closed.The customer
service rep said they will not go to your apartment, but no clear
reason why, so while I attempted to explain I do not know
when the office staff goes out on property or out to lunch
The reply, directly from Fedex customer service “If it is so
important then sit out there and wait for it.”
So now we move to yesterday Saturday March the 15th,
2014. I had ordered a package from Amazon with delivery
for March the 15th, 2014, by 8 pm. So I went with my best friend
to the office at 8am with chips and a drink in hand, and began my
wait. From 8am I not once left the front of the office, which is a
clear direct view of the ONLY way in and out of where I live.
As people passed that I knew of course why I was there came
up, and another friend of mine decided to stand with us for a few
and just chat. Another resident who lives right next to the office
decided he would barbque since the weather was nice. When lunch
rolled around, my friends son went to buy us Arbys, which we ate
sitting on the hard cement where we had already sat for 5 hours.
On Saturday the office closes at 2 in the afternoon. So when the
manager locked up, he said he hoped the truck came soon, so we
could go on in, as rain was on the way. The manager lives on the
prperty so I saw him numerous times throughout my wait, as he
even left to run some errands after he closed. He saw me still there
when he returned. Now during all this time I have had a few others
come and ask why I am sitting there, and after explaining my last
experience with FEDEX, and how these 3 packages were my sons
BIRTHDAY PRESENTS, and how I could not afford to miss the truck
this time. For in these packages were the gifts my son should be
receiving today on his Birthday.
Let me explain why he will not be getting them. Around 6pm it was
getting dark and time for dinner, well I ran up here to my apt which by
the way there are only 6 rows of apts, its small, so small you know
almost everyone living here if you choose to. So I said I will fry up a
few burgers which should not take me more then ten minutes. So
my best friend who had sat with me now a total of 10 hours stayed
there talking with another resident. All the while keep in mind there is
ONLY ONE ROAD IN, AND ONE ROAD OUT of our apts. Which is
directly in front of the office. Well I log in to the Fedex track your
package page to see if maybe it will say what time since its already
so late, we hace only 2 hours from this point. And low and behold
You can not believe what I saw.

STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804380520706769146
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

Tracking Information:
STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804195373309606073
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

STATUS: In transit
SHIP CARRIER: FedEx
TRACKING ID: 9611804201223304549489
LATEST EVENT: Birmingham AL
Delivery attempted – March 15, 2014 2:36:48 PM
SHIPMENT UPDATES VIA TEXT:
Sign-up to receive ‘Shipment Updates via Text’

WHAT DO THEY MEAN DELIVERY ATTEMPTED???? I CALL FEDEX
because I can not believe my own eyes. This means the driver knew
this route, and knew the office closed at 2pm. What he did not know
was that at 2:36 there we four people waiting for him, and his truck
never even came down the road to TRY and deliver anything. Much less
to the office.
The driver is an outright Liar.

I called Fedex and I explained evrey detail, and do you know what
they did. NOTHING. NOT ONE SINGLE THING.

My sons birthday is today, and his gifts are still on the Fedex
truck which is driven by a LIAR.
I can understand if I had not sat there for 10 hours and watched
with my own 2 eyes every single vehicle in and out. But I did not
move from that spot, not did my best friend. I have FOUR yes 4
witnesses who spent many hours waiting with us, along with others
who just knew why I would not leave that spot. This is for me
Heartbreaking, I am a single mom, and I love my son, and I made
sure he would have his presents today. But because of a Liar who
decided he didnt have to do his job, I have nothing until Tuesday,
because the drivers only work Tues thru Sat. THEY DO NOT WORK
ON ANY SINGLE DAY.
I was supposedly transferred to the main offfice and I filed the
so called complaint but what does that help? What does that fix?

I am going to email this to the main office of Fedex and then I will
send this to Amazon so they understand who they deal with. And I
promise I will never use Amazon again if my packages are to be
shipped by Fedex. I am sending this letter to UPS, so they can feel
good about the job they do, and also the USPS, and any one else I
can think of to let everyone know how Fedex really works.

I hope the driver who had time to go out and do who knows what
is happy with himself. I hope the company Fedex, who can not do any
thing about it is also happy with themselves for doing this.

Meanwhile as a mom, I didnt sleep one bit last night. I feel sad today
and I just cant believe the person who caused this will get away with it.
I am positive the complaint doesnt do anything except maybe go in the
trash.

So I dont know what else to say. I just hope when anyone out there wants
to mail a package, please dont use Fedex. They will not even really try
to deliver your package, and if they do you just got lucky.I have found
many many many complaints about Fedex, and now I see why.

Well happy birthday baby, thank Fedex for making is so
memorable.

A very unhappy Customer-Amy

FWSmith@fedex.com
Fedex CEO Fred Smith

Reply

Prerna Verma March 6, 2014 at 4:04 am

Dear Sir,

With reference to above AWB No. 584073870136 shipment has been picked up on 10.02.14 and the same arrived in India on 13.02.14 for clearance (what we can see in FedEx tracking).

In the meantime, we have already provided all the required documents in soft copy as well as in hard copy using FedEx domestic services as required by FedEx for clearance. We have all documentary proof of FedEx tracking report.

Now the problem is this that after passing 25 days, FedEx agents are not able to clear the shipment and it is still in New Delhi.

No body is updating the status and on FedEx tracking nothing has been updated after 14.02.14.

It’s too long for such a small shipment. We do regularly export the goods but our customers never faced such kind of services by FedEx – Export.

Its really worse experience with FedEx clearance done by Jeena and Co., 25 days are over, its like a sea shipment not by air. Due to this this we are facing production loss.

Please do the needful urgently.

Regards
Prerna Verma

Creative India

Reply

Anna Lesniak February 15, 2014 at 3:54 pm

I ordered a Valentines day gift for my significant other on Monday and paid roughly 50 extra dollars for two day shipping so that my package would arrive by Wednesday which would leave ample time to make sure it arrived by Friday (Valentines day). Nothing Wednesday. Nothing Thursday. On Friday I received an email saying that I had provided them with the wrong address and that the address provided was an unoccupied dwelling. The address I gave them was correct, the only reason they assumed it to be unoccupied was the fact that my plow guy hadn’t made it over yet. He easily could have walked the package to the door and left it there but he was lazy and chose not to. When I called Friday I spoke with two different representatives who apologized and assured me that they made correct notes to the account and it would be delivered today, Saturday. When I tracked the package today it showed me that the package is STILL SITTING in the fed ex facility. I called to file a complaint and the representatives were rude and unable to give me a reasonable explanation of why I was told the package would be delivered today when that’s obviously not what happened. Furthermore, I now have to drive over 20 miles to pick up my package myself and the representatives I spoke to refused to credit my account for the 2 day shipping I paid because they couldn’t set me up an account because they couldn’t “establish my identity” I don’t even know what the hell that means.

Not only this but last week my boyfriend ordered a package and they delivered it to a completely different address! Luckily, the man was trustworthy and was able to track down my boyfriend by the address on the package.

NEVER ORDERING FROM THIS COMPANY AGAIN. No organization skills, the drivers need gps lessons clearly, the representatives are rude and unhelpful. NOT QUALITY SERVICE!!!

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Neil Adams March 28, 2014 at 7:50 am

My Daughter ordered a book for University studies for Christmas 2013, never received it, complained to Company, Driver said he had delivered it to her in person, though she was in University all day, Driver sent round after this was pointed out, his attitude was one of ‘couldn’t care less’ and stood blowing smoke in to her face. She was left out of pocket, and no book, but worse, said she felt like a Criminal. E-mailed local UK Office twice, giving tracking number/info. needed, to date not even an acknowledgement of either. I am sure years ago the founder of Fed Ex would have been disgusted, but now it seems nobody cares, but we, nor any of my family will ever use Fed Ex again. All they seem interested in, we’ve taken payment, end of story. I would be ashamed to be associated with them!
Neil Adams (Father of disappointed Daughter in UK)

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