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eBay Corporate Office

eBay Corporate Office Address

eBay Inc.
2065 Hamilton Ave
San Jose, CA 95125

Contact eBay

Phone Number: (408) 376-7400
Fax Number: (408) 516-8811
Website: http://www.ebay.com
Email: Email eBay

Executives

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig

eBay History

eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California.  The first item sold on the site was a broken laser pointer.

Growth was rapid.  In January 1997, the site was hosting 2 million auctions per month.  In September 1997, the name was officially changed to eBay.

Also in 1997, the company received venture funding from Benchmark Capital.

Meg Whitman was hired as CEO in March 1998.  eBay went public in September of 1998.

In 2002, the company purchased IBazar and Paypal.

By 2008, the company had expanded worldwide and is one of the few success stories from the dot com bubble.

The eBay corporate office is still located in San Jose, CA.

 

{ 197 comments… read them below or add one }

Dirk Howard September 28, 2014 at 1:00 pm

If you make a purchase on eBay using their guest checkout you could have more problems that you bargained for. You will not be allowed to contact the seller, support will not talk to you because you don’t have an account and eBay may even withhold your money from the seller causing even more problems. They have more than 30 support sites with email addresses. The email addresses will return a NO-RESPONSE email telling you to call support. If you can support they will tell you to log on! If you go to the support page in the website you will get a page full of other sites to visit. These other sites will tell you to call support or go to the online support page. What this boils down to is that there are a number of departments at eBay that don’t have anything to do. eBay management that I have contacted don’t seem to care, they are making so much money they could care less about one customer with a problem,or dozens, or thousands! In short eBay support that is advertised is a lie and nobody at eBay seems to care.

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Tom September 26, 2014 at 10:40 am

Here I sit waiting for the cash register to ring on my IPhone as it used to do when someone bid on an item of mine on eBay. I used to hear that sound when I sold an item as well. I miss them sounds.
I miss the days of care and concern for the sellers on eBay.
I miss the days when I would be sitting here packing up 20 more items to mail.
I miss the old eBay where selling was fun and sales were high.

My message to those of you sitting in your leather chairs behind your walnut desks, smoking your Cuban cigars and drinking your fine wine, its time to put up or close down shop for those of us who made you what you think you are today.
Ya see…without the sellers on eBay you have no buyers. Without the sellers your fine wine living days are numbered.

One other thing I must tell you supposed masters of the universe, what are you without all of that money we made for you?

Get real money grubbers.

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GmansTrading15 September 25, 2014 at 3:16 pm

This can be considered a comment or a complaint if eBay cares which they not.

I am selling stuff on eBay since last 3 years and never had a problem in the past. This all started few months ago when I noticed a lot of people joined ebay to buy stuff. They basically open case after they get the item and change the product and ship it back to you or they intentionally take screws out and show them broken and claim partial refund. I am sick and tired of calling eBay customer support as they are not professional at all. I sell more than 100K worth of electronics on eBay but they dont care about sellers at all. I feel very sad today as I have closed my store with them and have unlisted all my items (about 30 of them) from eBay after being cheated 3 times in last 2 weeks. eBay should consider looking at this issue closely. eBay sales have dropped drastic since last year and I know a bunch of people that have stopped working with eBay because of their unprofessional behavior. Hatred of eBay is increasing every day and confidence of both good buyers and good sellers is shaking due to their stupid policies.

I would suggest eBay to take action right now and bring back the confidence of old sellers and buyers or else it will be too late.

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Pamela Bacon September 24, 2014 at 3:42 pm

The shear incompetence of eBay employees never cease amaze me! I sell Hookahs, and hookah accessories, have been doing so for over a year. Yesterday, I had 13 items removed, accusing me of selling drug paraphernalia. I called yesterday and pointed out my evidence that proved that my items were indeed Hookah accessories, not drug paraphernalia. The guy I spoke to talked to his supervisor who told him to have me relist them under the category: Collectibles>Tobacciana>Hookahs. I lost half a day relisting the items and making the change of categories that I was told to do.
Today I wake up to discover that the items had been removed again! I called eBay again and I used the link to the DEA that eBay gave me in the removal notice and guess what? My items are 100% allowed, under the DEA guidelines that eBay uses. Over the course of 3 and a half hours I have had to call 6 times because every time they are going to connect me to the Care Team, who I’m told makes these decisions, I get disconnected.
At this point I have absolute no faith or confidence that any of eBay’s employees know what they are doing. Every person I speak to tells me something different. A clear example that one hand has no clue what the other hand is doing.
When I do make my point, they just want to shove me off on the next person who disconnects the call.
Honestly, if 80% of my sales weren’t from eBay, I’d tell them to go to hell.
All I want is for ALL eBay employees to be trained correctly. It’s so frustrating to speak to an employee who is clearly regurgitating a “script” on their computer screens with no clue to the actual rules and policies.

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gerald September 24, 2014 at 1:34 pm

MR. DONAHOE STILL WAITNG ON HOLD SINCE FRIDAY IS THIS CORRECT 8 HOURS EVERY TIME?
we have been an ebay seller for several years and have had a major problem that has stop
our ability to list and sell items for some reason we are unable to comunicate with anybody at Ebay for help I had called several times and stayed on hold for 8 hours at a time
I think that you charge enough to service your sellers.

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gerald September 24, 2014 at 1:04 pm

to whom it may concern
we have been an ebay seller for several years and have had a major problem that has stop
our ability to list and sell items for some reason we are unable to comunicate with anybody at Ebay for help I had called several times and stayed on hold for 8 hours at a time
I think that you charge enough to service your sellers.

we need some communication asap this is 911 problem

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Robert Buckley September 22, 2014 at 4:27 pm

I bought a Fit Bit Flex on July 17th. It was a gift to be mailed to my daughter in Chicago. The seller sent it to me instead. I had to then mail it to my daughter who was out of town for two weeks. By the time she attempted to charge this item and begin using it, she found it didnt work at all.. She tried many times but the Fit Bit Flex would not charge. I contacted the seller who was rude and would do nothing since I was past the 30 day period. In this case, there should be an exception. His eBay name is techno_force (26475) and the transaction # is 181467800181. Any help appreciated as the Fit Bit is worthless. Thank you.

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Jeffry DeVillez September 20, 2014 at 4:16 pm

I made 3 calls this week after receiving a “customs duties”bill from a transaction in March..
I called FedEx and they said it was”to be billed to the seller”.They waited 6 months to tell me it was unpaid and sent me to collections withing days.Now collections are hassling me and my credit.I was “on the crappy “soft jazz”guitar “hold”long enough to get really furious.I heard that stupid track over 100 times.After finally reaching someone in California,Carl said”Too bad,try outside alternatives”.I sent Email to John Donahoe to give him a chance,but employee after employee at Ebay have lied to me and wasted my time.How do you report something that happened 6 months ago when you were just notified.Ebay has no system for handling this.They want a claim within 30 days.What if you are told of a problem in 180 days?.NONE of their fax numbers works today-I have tried several.They keep changing them so people can’t catch up.Their customer service(total LACK thereof)is inexcusable and disgusting.This is deception at it’s best.

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Julie Giles September 29, 2014 at 12:06 pm

Just read your comments…I am having real problems with ebay…can you give me Mr Donohoe’s email address. thanks

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John C. Cox September 16, 2014 at 8:33 pm

I spent 4 hours on the phone and on-line today trying to rectify my e-bay account which appears to have been “hacked.
I was treated with no respect
No courtesty
No understanding of what my problem was, the people on the phone
knew only what their script told them to say!
and frankly I have had George Benson guitar music up to my ears on the hold
I want to speak to someone with ENGLISH as their first language.
Is that too much to ask?
Maybe the FTC needs to get a copy of this e-mail.
I haven’t even been successful in canceling my account which I’ve had
since 2001!
Are you a Stephen King kind of company?
I don’t expect a reply
That would indicate you care.
LTC (Ret) John C. Cox, MSSG

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Mo Rezai September 15, 2014 at 4:38 pm

I have a serious issue with defect rate unjustly left on my account disqualifying me for the 20% discount was getting. Supervisor DON at the Resolution center referred me to the corporate office at the general number. but no appropriate extension to a live supervisor. I need a contact number to a responsible supervisor that can discuss this matter to remove these defects put on my account w/o my knowledge & cause. Or, you may wish to call me at 985 641-**** instead. Thanks

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Deni Niethammer September 12, 2014 at 2:28 pm

I’ve been trying to get ahold of an eBay representative since last night! I’ve been a seller with you for over 10 years and NEVER had this problem before. I was on hold for an hour last night and gave up, a half hour this morning and gave up and now I’ve been on hold for over an hour!!! What is going on????

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Kang Cutes September 9, 2014 at 5:02 pm

I paid for an item that was falsley listed as “NEW”. It wasn’t. The seller agreed to refund me the itme and shipping back and gave me a PO Box address. I shipped it back (62 lbs) … it cost $99.51. I told the seller and the seller said it was too much. How did the seller NOT know how much it was going to cost unless they did not and knew I would be out the money for shipping it back. I got the refunf for the item, but not for shipping. I am out $99.51 dollars for shipping and have nothing to show for it. The seller gets to continue to sell on eBay with their bad practices. Is this Fair eBay? The item was advertised as NEW when it wasn’t … wasn’t even working properly … now I’m scammed out of $99.51 just for shopping on Ebay!!!

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Kang Cutes September 9, 2014 at 5:07 pm

eBay says basicaly I’m out the money I spent for shipping the item back … where is the Buyer protection! $99.51 for nothing but shopping on eBay!!

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Jaunty September 9, 2014 at 1:35 am

This complaint is against the company eBay in San Jose, CA.

I’ve had an eBay account for several years and recently decided to explore Selling. Not more than one week later, eBay suspended my account (see below). I had a $10K+ seller limit and the individual price of my products ranged between $18-$95. I had about 12-14 listings total.

There was no explanation contained in the email from eBay nor was I allowed to reply back. I contacted customer support via phone and was told the following:

“I was only allowed to list 1-2 products per week”
“I listed items that were too expensive”
“I hadn’t established a seller reputation”
How is a seller supposed to establish a reputation if they aren’t allowed to sell within their seller limits?

No where in my seller limits was the above information listed. It is very confusing and misleading to tell the seller otherwise, AFTER the fact. Especially when eBay has already charged listing fees, final value fees and paypal fees. Both eBay and Paypal have charged fees and then closed my account while in the middle of a sale and communicating with my customers.

This is no way to run a business and I hope attention is brought forth to this matter.

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