eBay Corporate Office

eBay Corporate Office Address

eBay Inc.
2065 Hamilton Ave
San Jose, CA 95125

Contact eBay

Phone Number: (408) 376-7400
Fax Number: (408) 516-8811
Website: http://www.ebay.com
Email: Email eBay

Executives

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig

eBay History

eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California.  The first item sold on the site was a broken laser pointer.

Growth was rapid.  In January 1997, the site was hosting 2 million auctions per month.  In September 1997, the name was officially changed to eBay.

Also in 1997, the company received venture funding from Benchmark Capital.

Meg Whitman was hired as CEO in March 1998.  eBay went public in September of 1998.

In 2002, the company purchased IBazar and Paypal.

By 2008, the company had expanded worldwide and is one of the few success stories from the dot com bubble.

The eBay corporate office is still located in San Jose, CA.

 

{ 89 comments… read them below or add one }

Anish April 24, 2014 at 4:31 am

My ebay ID : anishashraf2008
I bought some item from ebay India. After placing the order everything was fine. But after days they send me a message that the payment was declined.Fair enough. But i wanted to do the purchase again. Keep n contacting the Customer service, live chat,emails every time they say will get back to you in 24-48 hours. But its always like i have to contact them after 28-48 hours to remind them i have an issue. i bought camera pen using my payback points. Requested refunds several times. But no response. Attaching here the transcripts details
Customer Support Chat Transcript – SR# 1-25078669265
Customer Support Chat Transcript – SR# 1-24608333470
Customer Support Chat Transcript – SR# 1-23992288533
Customer Support Chat Transcript – SR# 1-23943361138
Customer Support Chat Transcript – SR# 1-23942162219

none of the above requests solved.

Thanks

I am totally irritated with Ebay India

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K. Porter April 23, 2014 at 5:16 pm

I am extremely angry and disappointed with ebay for letting a chinese seller basically steal my money! I have had an ebay account for 10 years with 100% positive feedback as a buyer and a seller. I made the mistake of buying something from China. Long story short, it wasn’t what I ordered, I told them I was sending it back and wanted a refund. the seller said to send it back, but they haven’t told ebay that they received it. I sent a tracking number but the postal service doesn’t track outside of the country, something I didn’t know! Ebay said they won’t refund my money unless they either hear from the seller that they received the item, or that I can prove it was delivered. So I’m screwed out of nearly $170! I’m done with ebay!

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Charlie O April 22, 2014 at 10:44 pm

E bay refuses to release funds for an item I Sold even after a positive feedback from the buyer. Need the funds to buy another item. Customer service agents Can’t speak English .
I demanded Interest and they gave me a 25.00 credit on my seller fees. JUST BLOWS MY MIND THAT CHINA SELLERS GET THERE FUNDS RIGHT AWAY AND A HARD WORKING AMERICAN HAS TO WAIT.

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ssanchez0405 April 21, 2014 at 10:37 am

I am a seller (used to be seller) on Ebay. I sold a phone to a buyer, he puts in a false claim about the phone I refund the money back to him and I never received the phone. Ebay refuses to get the phone back for me. I lost the phone and money through ebay. They need to be stopped and we all need to pettition an file a law suit against Ebay. Maybe they will listen to us seller. SHAME ON THEM!!!!! Without sellers there would be no buyers.

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Venugopal April 20, 2014 at 4:54 am

I recently ordered through eBay India for a software NERO 2014 with the belief eBay sells only Genuine product. But I was sent a pirated copy of the software. This is unexpected from ebay and I need to take some legal action.

Venugopal

I have copy pasted their mail to me.

Dear venugopal030751,
ankitmeena1141 is requesting that you revise the original Feedback you left for NERO 2014 PLATINUM (231201223453).
Reason for request: Other
Message from the seller: PLAESE REVISE YOUR FEEDBACK
Please respond by 28-April-2014

-or-

This request will be open until 28-April-2014. Please respond to the seller by clicking the Accept request or Decline request button.

NERO 2014 PLATINUM
Item ID: 231201223453
Price: Rs. 499.00
End time: 10-Apr-2014 17:04:11 IST
Seller:
ankitmeena1141 [contact seller]

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Linda McRoberts April 17, 2014 at 3:46 pm

Buyer on Ebay bought a pair of ski boots that had been used for a full day of skiing. They were put up for sale on EBAY, where I have done business for 12 years and pay $59.95 for a store. After receiving the boots, buyer tried to collect the full cost $399.00 from the store where they had been purchased, claiming they were a gift and that he was my nephew, UNTRUE! I told the store that he had bought them on EBAY. He then decided to fabricate a different story, he claimed the left boot had a right boot liner. I questioned how anyone could have possibly get their foot into such a boot, much less ski for a full day. WELL, EBAY, who also owns Pay Pal, took the money out of my account, told the buyer that because they have a guarantee if you are not happy, though you have proved yourself a liar, they will refund you your full price, and the SELLER is screwed. Great way of doing business, and talk about GREED. I cannot get the number of their Executive Offices, so I guess I will have to hire an Attorney. They are WRONG and they KNOW THAT WHAT THEY DID IS WRONG.

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C.G. Curley April 16, 2014 at 12:21 pm

A seller has written me on my personal email account with threats to send someone to my home with a sworn warrant for theft. I called eBay to intercede on my behalf and they have not responded. I requested that a supervisor call me back from higher up in the company than the Philippino answering services. I was told it might take up to 24 hours, though I asked that they call back in 4 hours. The 24 came and went. I did not miss a call. There was NO response.

eBay ruled against me in the “Resolution Center” negating any “Buyer Protection” coverage. It appears to be a marketing ploy to inspire false confidence that they have your back. The appeals device is a joke. There was no vehicle through which to proceed. There was no further recourse.

Saddened that so much phony baloney is going on here. Integrity impugned !

All of this message is copied for my files.

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anthony leinweber April 14, 2014 at 3:23 am

recently i came down with the narcolepsy and cateplexy. i had to shut down all my business and take break from ebay. i was late (ebay says) not sending stuff out. instead of 5 days it took 7 days late. but when i came back from my rest i had a mesege in email and on ebay saying that i was indefenetly kicked from selling on ebay. i tried to tell them what was what but they didnt care. they didnt care that one guy i had bought from had 12000 negatives and i had 3 yet he still selling and im not able to.
then i called them to ask for them to stop sending me selling emails and meseges and they told me how to take the setting off and walked me through it. couldnt do it themselves. i did so and im still getting harrasment meseges about something i cant even do anymore. i asked for a call from the legal team cause i have questions on some legalities like how ebay can make people only take their form of payment when by law you cant keep someone from using FRN to pay debts. also how they hold the money from the sellers like an escrow agent when we didnt contract with a agent of a escrow licenced company. which last time i checked they were not listed as nor licenced as. still no call.

i even told them i was just starting up a consignment deal locally and would be back in full swing to make them money yet they wouldnt do anything to reinstate and said their is no way to sell on ebay again in my life.

i dont believe we the sellers are employees of ebay and there for are not governed by the sites shipping time. and i sure dont think that a medical condition should keep someone from selling . seems almost discriminatory to me. i have done nothing wrong and even have meseges from ebay saying im a power seller and all sorts of good stuff. yet im so bad i cant sell anymore.

i just need a higher up to call the little guys and ask them to reinstate me (smokyant2000) since i was banned from selling for an illness i had no control over. all items still got shipped. nothing bad happened please just reinstate so i can make a little extra money (after your fees) since i had to shut down the shops i was making the most from. if you dont want my money just email me and tell me “we dont want your money” and ill open my own and be out of your hair.

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Andre April 11, 2014 at 5:38 pm

Long story short. Emailed has decided to hold my money from my most recent sale even though I’ve bought and sold though them for 12 plus years. They tell me my time there means nothing because Ive only sold $10k or so in business. So of course I raise hell and get a rep that tells me to call back today and they will release my funds. Well turns out the agent was lying just to get me off the phone and they are refusing to give me my money even tho they have recored proof that I was lied to. Clearly eBay no longer cares about its rep because of their size. So little guys like me mean zero to them so it doesn’t matter what I do or how they treat me. Being lied to meant zero so that also equals their level of standards. I pray for a feedback form or something because I will never do any type of business with them ever again!

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Mike Sears April 11, 2014 at 7:14 am

Dear fee-bay. Thank you for inconsistent enforcement of policies, incompetent staff, and vague policy updates. Once my listings run their course, I will be closing anything related to your company and moving to other sites that actually do have a clue how to treat sellers.

I recently had my account suspended from the “cell phone accessories” category because I posted some display phones for sale. By my understanding of “display phone”, it is a non-working device (no internal parts) that is used in place of a real device. I can find 50 other listing that look exactly like mine did by simply doing an e-bay search for “dummy phone”. I have even reported a couple of them to see what fee-pay did with them. Some were removed, others remained. I guess fee-bay’s policy Nazis are too incompetent to able to do a simple search or write detailed reasons as to why listings violate policies And management is too incompetent to instill a sense of consistency in their employees So I guess Fee-pay is attempting to drive away sellers over fears. Good buy fee-pay. Leaving you hurts a bit, but not as bad as it did while I was selling there. ebid.net or or any other site should get a bump when ebay finally does itself in!

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Louis April 9, 2014 at 10:52 pm

I listed my 2010 ford crown victoria on eBay for sale. I own a security company and have sold all my old cars on eBay before. Well this time eBay tells me that my ford crown victoria police interceptor is not against eBay policies when it comes to selling my security vehicle with AMBER light bar but that they can’t sell my ford crown Victoria because it’s a police interceptor. They currently have 98 ford crown Victorias being sold but they keep removing my car. Then they email me telling me that it was their mistake and then when I realist they pull it off again a few hours later. Their call center is in Asia and they have no idea of what happens in the united states. They kept calling my car an emergency vehicle. But yet they sale police badges, uniforms, red & blue lights, knifives, police equipment, police gear, police patches, police decals ect. Must I go on. eBay is now a very large business and has forgotten that it’s people like us the buyers and sellers that make them who they are. They now simply think it’s ok to blow off customers and sellers as they please. Let’s teach them a lesson that they will understand and see the we the buyers and sellers ARE EBAY! Let’s hit them where they can feel it the most (their wallets/pockets) let’s start using amazon and other companies that know how to answer, treat and assist the very people that make the business. I have been dealing with this for (2 weeks) and I can’t get a direct answer from them. AMAZING! Never get call backs and customer service is a joke.

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Corey Lightfoot April 7, 2014 at 6:59 pm

Ebay suck very bad customer service

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Gary Piazza April 6, 2014 at 1:31 pm

Poor customer service. Terrible English in Asia. I want to talk to someone in corporate. I am getting nowhere. I demand quality customer service and want someone who is in the US to talk to regarding this issue. I am very disappointed with the customer service representatives I talked to today.

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Blakemews April 2, 2014 at 1:33 pm

I called Ebay and trying to explain a concern about an item I sold and I was called STUPID by the the representative. This just confirm the what people have said before.

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James Yanacek April 1, 2014 at 8:33 pm

Today I was informed via email that my listing for a new unopened Rosetta Stone Spanish course levels1-5 was removed. Reason: Rosetta Stone emailed Ebay saying that there was no proof of proper ownership. That is ridiculous! Does Ebay require “proper ownership and licensed purchase of every trademarked item on Ebay? Should Sony, MGM, FOX, etc. require proof of proper “ownership” of every DVD, CD, VHS tape, audio CD, trademarked piece of clothing, trademarked pair of binoculars, telescope, tool, etc? I am a 71 year old man. I have worked diligently throughout my lifetime to build a reputation of honesty and integrity. I have 371 transactions on Ebay with zereo bad feedback. You and Rosetta Stone just put 71 years of honesty and integrity in the toilet. I don’t know any super-duper lawyers, but my daughter’s neighbor is a lawyer. I’m sure he can recommend a good super-duper New York law firm that would be willing to sue Ebay and Rosetta Stone for the damage you have done to me and the mental anguish I am suffering because of this. My family is also hurt by this action. I would appreciate a response from Ebay concerning why only Rosetta Stone is targeting your members. Believe me, I WILL contact all the manufacturers of the DVD’s, CD’s and every trademarked item on Ebay and strongly suggest they require “Proof of legal ownership” of every single one of their items on Ebay. I will also suggest they take legal action against Ebay if you do not co’mply. Maybe it’s time for Ebay to give way to its smaller competitors. I’m selling my small stock holding in Ebay and will suggest to others to do the same. i’m sure Jim Cramer and the big news services will love to examine this practice under their microscopes.
The Wheels Are Coming Off of Ebay!

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Nelson Gaztambide March 29, 2014 at 2:16 pm

DEAR MR. JOHN DONAHOE, REMOVE YOUR COSTUMER SUPPORT FROM YOUR PAGE. THE IS NO SUPPORT FOR COSTUMERS OF E-BAY. 3 TIMES PROMISED A CALL BACK FROM A SUPERVISOR AND 0 RETURN CALL. THANKN YOU SHERYL, LAUREN AND KRISTAN FOR THE NON CALL BACK. E-BAY IT’S ALL ABOUR COLLECTING $$$$ AND SCREW EVERYONE THAT HAS A PROBLEM AND NEEDS HELP. THEY DON’T CARE ABOUT YOU ONLY CARE IS $$$$.IT’S ONLY 6 DAYS THAT I HAVE BEEN TRYING TO RESOLVE AN ISSUE. SHAME ON THIS COMPANY FOR NOT BEING COSTUMER FRIENDLY.

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Kyle McKenna March 28, 2014 at 5:43 pm

eBay customer service is absolutely horrendous. I have waisted hours on the phone with customer service and had no resolution to my issues. eBay has outsourced all customer service to other countries. I have never had a person who speaks English as a first language on the phone with me. The resolution process is so flawed and time consuming its almost not even worth filing complaints. I can’t get full power seller discounts because I cannot ship all items in one day? Most people on eBay have normal jobs. No, I cannot get to the post office every day of the week. There are so many crooked individuals on that site making the bidding process unfair. People with multiple accts, working together, driving up items etc… It seems they could really care less as long as they are getting their fees. It’s impossible to forget them. When you call customer service it’s the first thing the automated system tells you. How much you owe and if you want to pay it.

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Jenny March 28, 2014 at 3:03 pm

Ebay willingly allows buyers to defame sellers. Buyers can lie and leave false negative feedback, tarnishing a seller’s reputation, and Ebay does NOTHING about it. History shows that eventually, a competitor will come along that treats their customers appropriately. In the meantime, I urge sellers to write to the California and US Attorney General’s office and complain that Ebay’s policies encourage defamation of character toward sellers. Sellers are not allowed to leave negative feedback against buyers because EBAY doesn’t want them to stop buying! But they could care less about preventing buyers from defaming sellers, and the sellers are the ones PAYING THE FEES! WALL STREET pay attention! EBAY is poorly managed! PLEASE WARN INVESTORS NOT TO WASTE THEIR MONEY!

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Pat April 10, 2014 at 1:40 pm

This is very true! eBay does NOTHING to protect a seller from a lying and cheating buyer. Sellers are mistreated ALL the time and it is unfair. There is no resolution.

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Importlove2010 March 27, 2014 at 6:53 pm

Bankruptcy Discharge Number: Case number ..-…..-…Chapter. Do NOT contact me again or you will be sued and investigated. Federal Trade Commision, BBB, Consumer Protection. This was already issued to you you via mail, months ago, by law the harassment. eBay has continuously said “F” Federal Government. Rogue a** company. Hope you enjoy enjoy talking to my lawyer. Good day.

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carol labue March 27, 2014 at 1:57 pm

Ebay’s buyer protection policy violates sellers rights and is unfair. They only resolve problems for buyers even when they are fraudulent and lying. Why bother having your own seller policy if they rule against it without looking at the correspondence between buyer and seller? If you’re a seller with a problem buyer, they lie, hang up, and refund the buyer without making them return the item. Had enough in PA. They’re losing a buyer too.

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Jan March 27, 2014 at 1:06 pm

Your customer service is WORTHLESS. I spent over 2 hour today (most on hold) talking to over 7 people in the Philippines that didn’t know squat (including the hours that people are available to help resolve issues). I have a global issue and you are no help. You don’t have to worry, I won’t ever have one again, as I will never ship globally again. It is sad to see how issues are handled. You have lost me as a supporter, but don’t think you really care anyway. This is how you get your feedback…you couldn’t have someone professional talk and follow up, as we are just one of your masses and get to send a message that goes into oblivion. I hope this goes right back at you and your stock price.

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Ken March 26, 2014 at 2:01 am

hello E-bay i just signed up Mar,25,2014 I have a problem right away as soon as i filled out everything you forced a user name on my account which was my actual real name not very secure very wrong regardging privacy issues too so then i went change my user name to my own and made a small spelling error and didn’t notice i now have to wait 30 stupid days to change again just to correct the mistake this horrible please change this asap so when new members sign up for an account we all can have the ability to change mistakes and have time to get to know the rules and know how everything works too I think 1 week would be good for the time period to change account info or whatever needs changing not 30 days i’m new there’s no followers i have not bought anything or sold anything so please let us change are account settings and info for at 1 week tyvm.

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viraj March 22, 2014 at 8:42 am

i have purchase polo t-shirt from ebay.but no any logo ya company polo,i save purchase order & id (2) rules say any company issue with bill sell item,but with-out bill item send.
i claim for this t-shirt

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Ardous F March 21, 2014 at 11:10 am

OK I’ve been trying to resolve an issue with ebay for months over $13.11 & NOBODY seems to know what they are doing. Every once in a while I’ll call back hoping that someone with half a brain started working in customer service. Ebay is the worst company I’ve ever had to deal with. I stay on the phone for hours at a time and get nothing accomplished. Once I get this resolved I will never use Ebay again.

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Maria B March 21, 2014 at 11:19 pm

I too spent 2 hours today on the phone with 2 different reps. The first one spoke like a robot and did not understand what I was saying. She said her supervisor would call me, 2 hours later I get the supervisors call and I may have as well spoke with the first person, she did not answer my question. I listed an item as “faux” in my description, no where in my description do I imply anything but “faux” after the description, I give a little history on the subject that I found in an encyclopedia and they are accusing me for being in Violation of MC999, when in fact, I listed my item modeled after another one sold recently using the “sell one like this feature!” They removed my item once, I revised my item a second time specifically mentioning that this was not in violation of MC999 and they can’t tell me how I am suspected to be in violation of this guideline!!! My ad is identical to the one I copied with the exception of the item specifics, there are several identical to mine being sold on eBay, yet they can’t tell me why mine was remo ved! The only thing I could get out of these 2 frustrating hours of speaking is that the encyclopedic description and history of this type of artwork was in violation, is this not a violation of my freedom of speech! I was just giving some history on the item and specified that my item was “faux” which means fake or copy or similar to but not like the real thing! What about that do your customer service specialist not understand about this?????

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Chumley S April 12, 2014 at 9:39 am

Maria, I truly feel your pain. But I do want to say that the freedom of speech amendment has nothing to do with private industry. Freedom of speech means that the GOVERNMENT shall not infringe a person’s right to freedom of speech. Although this idiot company has about as much red tape, consistency, and customer service levels of our government, they are NOT subject to the same freedom of speech amendment that the government is.

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Joe Steiger March 12, 2014 at 6:28 pm

I have had my ebay account for about 4 years, 100% positive feedback,…all of the sudden I was restricted from selling movies anymore. I appealed and it was denied. They said they couldn’t verify the authenticity of my items. I submitted my Amazon receipts but they said Amazon isn’t reputable seller so they can’t verify my movies are genuine. I don’t know what to do. I called customer service and all they say is I am restricted from listing movies. I know, but why was I restricted in the first place? They don’t know and/or won’t say.

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Jester500 March 3, 2014 at 4:11 pm

I have been reading the posts all of which seem very similar. For the past five days I too have been trying to resolve an eBay created problem. According to the six reps I spoke with it is eBay’s software not properly working that is to blame however even though promised to correct the problem I still continue to receive little to no help.

EBay should remove all management and start over.

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Dan Baker March 21, 2014 at 10:52 am

yes they should clean house but that won’t happen try craigslist as well as ebay. I try listing on ebay but there server is so slow you get kicked off because it times out. and try getting resolution. They will go down when a new better ebay type company gets up and going just remember this THEY DON’T CARE ABOUT ANY ONE MONEYIS THERE GOD

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Keith Barber February 28, 2014 at 9:36 am

I purchased 4 tablets from USER SUPERSAVING360 and they all worked fine until after the 90 day warranty. After the 90 days the tablets will not hold a charge. Also if 90 days pass E-bay’s buyer protection and the authority to write a review of the user is not applicable. I have called 4 times to E-bay to get hung up on and not get anything resolved. I have proof of everything stated in this message, as well as how much this “SUPERSAVING360 ” has insulted me.

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Dean M February 26, 2014 at 10:25 pm

F*** EBAY

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