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eBay Corporate Office

eBay Corporate Office Address

eBay Inc.
2065 Hamilton Ave
San Jose, CA 95125

Contact eBay

Phone Number: (408) 376-7400
Fax Number: (408) 516-8811
Website: http://www.ebay.com
Email: Email eBay

Executives

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig

eBay History

eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California.  The first item sold on the site was a broken laser pointer.

Growth was rapid.  In January 1997, the site was hosting 2 million auctions per month.  In September 1997, the name was officially changed to eBay.

Also in 1997, the company received venture funding from Benchmark Capital.

Meg Whitman was hired as CEO in March 1998.  eBay went public in September of 1998.

In 2002, the company purchased IBazar and Paypal.

By 2008, the company had expanded worldwide and is one of the few success stories from the dot com bubble.

The eBay corporate office is still located in San Jose, CA.

 

{ 208 comments… read them below or add one }

Dick Chan October 22, 2014 at 3:19 am

Ginny and Valerie Strunk pretty much summarize what I want to say.

Ebay really has no concern over their sellers. They defend chargeback scammers and allow them to get away with items for free. Also new buyer with 0 feedback whom has no idea how ebay works and allow them to randomly leave negative feedbacks or opening case that destroy seller performance. Ebay do not even give seller chances hmm no not even 1 chance to defend themselves to improve. Sellers are like Ebay employee who pays their fee and were never treated with support. I spent two hours tried to resolve a problem with the escalation manager over the phone and he end up spending two hours complaining what I was doing wrong and basically telling me not to call him back in a nice way. There is no hope for sellers. It is hopeless. I mean really……

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robert.weisman October 21, 2014 at 2:04 pm

to get thru is impossible. when you do they say they are fixing your problem and do nothing
they LIE

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Ambenn13 October 21, 2014 at 1:37 pm

I have been with Ebay for many years, & NOW MANY ISSUES CONCERNING EBAY :
Customer Support Actions If Any ,Feedback extortion, Buyers Return Abuse, & Account Holds ups for issues that’s out of my hands & I get blamed for it too. In my opinion nothing protects us sellers on Ebay, they only secure/ favor their interest in buyers & their money and I have recorded a few conversations & examples to show the world on youtube soon on how bad business this is getting with Ebay. I’m trying to get my stories on the local news here and hope to generate a lot of people to speak up about doing business with Ebay world wide which in my opinion is bad business for sellers. I don’t understand how are you going to hold an account for $135 when there’s way more money in account then case is open for & account cant be used, locked up for funds transfer, send parts out ect. until seller me returns money to buyer even if buyer/customer didn’t return any item’s back even with a case opened yet escalated by me :/ Yes everyone It don’t make sense huh & I still didn’t get back items from buyer/customer after Ebay sent a return shipping tracking # to buyer so at this point I’m out of $135 & the item, “thanks EBAY” , just bad business with Ebay on how they operate. Customer service … Talk about hold time is hours with as much as I pay Ebay monthly no customer service should make clients / customers wait that long . I’m trying to get my stories on the local news here and hope to generate a lot of people to speak up about doing business with Ebay which in my opinion isn’t so good at all. The best is when you try to talk to someone high up they take forever to even consider hearing your issue, reply ,calling you back, or you get to wait so long till you give up & hang up phone. I pay Ebay $500-$1100 pending sales monthly , imagine how many others & what they pay for Ebay services . Nothing supports us sellers, we cant even leave a negative feedback for buyers who abuse the system that Ebay has. I’m still waiting for a response on the question of what protects us sellers? When will I get my negative removed from Fed Ex’s mistake not mine I sent package out but I get blamed for it yet with feedback extortion proof & I spoke to Mitch whom said yes that’s feedback extortion then transfer me to Christian who then says its his honest opinion let me talk with my manager then makes me wait for ages then we will call you back, u huh well can I leave an honest true opinion Ebay personal lied about removing Neg. feedback & I did get blamed for some ones else’s mistake all on video & recorded on my end for proof . This is the second time for feedback extortion that Ebay is supposed against, they will say well its the honest opinion so its not my fault though real silly you get blamed for other woe’s but cant leave a neg. for buyer hmmm sounds 1 sided where the money is doesn’t matter who’s right it’s about filling Ebay pockets & making amends with buyers who do at any cost . I’m still waiting for that phone call back by a so called manager…. like watching the grass grow. If you have other or similar issues with Ebay email me at ambenn13@yahoo.com . Thanks Amy

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BILLY ARIKS October 21, 2014 at 1:45 am

And get those dang pictures of other peoples stuff off of mine!!!!!!!!!!!!! What’s up with that??? How do you expect me to sell anything if there are other items pictures right on top of mine for them to go to without looking at mine!!! Just another greedy ploy to make YOUR money!

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BILLY ARIKS October 21, 2014 at 1:19 am

I, like the majority on here are about fed up with ebay! First of all I am not still in school anymore and secondly, I don’t appreciate the way ebay treats sellers as if we were children! Seller dashboard? That’s a joke! You want to judge us by our number of sales? Ridiculous! Because I was on vacation for a month this summer & didn’t have many sales, you stripped me of my “top-rated seller performance? Even if I have 100% good rating I am no longer considered top-rated? I can only regain my top-rated status by selling more items for YOU! THAT STINKS! I’M READY TO TELL EBAY WHERE THEY CAN PUT THEIR SELLER DASHBOARD! You make money from EVERYTHING! I only make money from my item! You make a profit from the shipping which I don’t see a penny of! And you want to tell me I’m in the red? Ha! I can’t get out of the red if I tried because you’re making a profit from something I’m not! Fair? I don’t think so! And to drop my rating down because I took a vacation and didn’t make YOU enough money in the allotted time period is ridiculous! I will have to think long and hard about putting anything else on here for you to profit from because I’m going broke and I’m demoted! Now put that in your pipe and smoke it you greedy bunch of paper pushers! You sit there all day wondering what kind of jobs you can come up with to make things harder and harder for us plain folk! What will you come up with next! I think social media would be a fantastic place to start letting others know of your stupid practices!

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ginny October 19, 2014 at 10:05 am

Ebay has changed drastically and NOT for the Best~~~~They side with the buyers alllowing them to leave bad feedbacks and NOT defending the seller at all. The punishment is permanent suspension. Do not understand your way of dealing with the problems that do arise when selling on the net but you need to change your policy. You are hurting alot of people that depend on this as a source of income. Shame on you

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Valerie Strunk October 17, 2014 at 4:12 pm

I am a long time seller on eBay (12 years – Top Rated Seller). It is time to bring some of their unfair practices into the news. My account was just suspended because & had 2 duplicate listings within 90 days. Sometimes if you submit a listing twice by mistake, a screen will pop up & say it is a duplicate listing. This did not happen to me. Evidently I listed something twice on 9-25. My selling rights have been suspended for 7 days. This is my full time income. I called & spoke to several people about this, eventually ending up with a supervisor. She said all people were treated the same & hung up on me because we were going in circles. I commit to giving the highest service with shipping within 24 hours. I cannot understand how a company like this can treat their sellers (employees who make it tick), like dirt under their feet. There is no consideration. Also, they have a Detailed Seller Rating system in which buyers can leave you an Item Not As Described feedback for things they perceive as not right. I can accept that if an item description is incorrect, but if someone thinks the beads on their bracelet are larger than in the photo & then leaves a low Detailed Seller rating, it directly affects your ability to sell on eBay & your visibility. It doesn’t matter that you are paying the same rates as everyone else, eBay reserves the right to limit exposure at a whim. You would think a company would realize that it is much more beneficial to value their sellers (employees) & to treat them with respect would result in even greater effort by the sellers. But to be punished like a grade school child is their way of coping. They are trying to be competitive with Amazon, Etsy & the new sales site from China. Is this the way to make a team effort? It is time to bring their policies into the news spotlight so others are not duped by them. This is my full time business & I was suspended for listing a SEWING PATTERN twice. No fraud, no dishonesty, no ripping someone off – I just listed something twice & DIDN’T EVEN RECEIVE A NOTICE ABOUT IT! Other potential sellers should be forewarned! Thank you! Valerie Strunk

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Barbara October 4, 2014 at 10:52 am

I am more than disappointed to see how EBay support seller that violates EBay polices. The item I bought is a copy of counterfeit copy of a designer dress. At first I didn’t know this was a copy I just went to EBay a company that I used to trust because it used to protect the customer. Found a dress we liked and order the dress. The auction said that they have been in business for over 10 years and they designed their own line. What a surprise when I got the dress, the dress didn’t look at all like the picture. Not only the colors but also the designs, different materials than the picture and auction description were used.
This is the link to the designer website from the dress that I thought it was designed and produce by an Ebay seller
http://www.morilee.com/quinceanera/quinceanera_vizcaya/88047
Getting this bad made copy of a dress, really put a bad note to our plans of taking my daughter 15th birthday pictures. Just for your information a 15th birthday in the Hispanic culture is a very important milestone that girls reach to move from childhood to womanhood. This situation has ruined part of my daughter celebration. Now we are too late to take pictures since the trees are losing leaves and pictures would not look as good. At the time I got the dress I was very disappointed and realized that I was being cheated, this people are not designers but people who counterfeit designers dresses and make it their own. I went online to search for purple dresses and found the designer dress in one of the stock pictures in google, front the designer, the same dress that I had ordered. The auction even use the same model picture. I called today and was told because the item is made by hand is not counterfeit. Below is the full definition of counterfeit.
Counterfeiting- source
http://legal-dictionary.thefreedictionary.com/counterfeiting
The process of fraudulently manufacturing, altering, or distributing a product that is of lesser value than the genuine product.
Counterfeiting is a criminal offense when it involves an intent to defraud in passing off the counterfeit item. The law contains exemptions for collector’s items and items that are so obviously dissimilar from the original that a reasonable person would not consider them real. However, making a poor copy is no defense if the intent to defraud exists.
Counterfeiting most commonly applies to currency and coins. It is illegal to manufacture, possess, or sell equipment or materials for use in producing counterfeit coins and currency. Federal law also prohibits producing counterfeit postmarks, postage stamps, military papers, or government Securities. Counterfeiting also applies to the fraudulent manufacture and sale of other items, such as computer software, CDs, consumer products, airplane parts, and even designer dresses.
definition ofcounterfeit By Merrian Webster dictionary
noun
: something that is made to look like an exact copy of something else in order to trick people
Definitely the definition shows that counterfeit is making a copy which is what this people are doing, using a designer picture and making their own copy of a designer dress. I advise the designer in her Facebook of this situation, since I was told by customer service that I needed to contact the designer regarding this.
I am more than willing to return the dress with a prepaid shipping. My disappointment comes from EBay asking me to pay shipping cost out of my pockets to China that is about $74 dollars half of the cost of the dress. According to Ebay Money back guarantee policy:
“Counterfeit items
If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don’t require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.”
However, I have been asked to pay for the return of a counterfeit item which is a violation of Ebay polices.
I have being a member of Ebay for many years. I have bought and sold items. I have 100 feedback from buyers and sellers. I am an honest and reliable person. I follow protocols and never lied or cheat to any member on Ebay. I am extremely disappointed of how Ebay has let me down on this situation and instead of protecting me as a buyer is defending a seller who sells counterfeit items on Ebay. I will not be doing business with Ebay any more. It is sad to see that a relationship of many years is broken due to bad practices, starting from Ebay customer service. I would return the dress at my own cost, lose money, leave negative feedback for the seller for others to know what to expect. Ebay is also loosing their good reputation when it comes to being a reliable website where to obtain goods, when it comes to me and providing feedback about this company. I am done doing business with this company that states to stand by their customer in paper but definitely they do not stand by their customer when it comes real situations like I just went through.

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lexxster00 October 2, 2014 at 10:15 pm

I been a customer of ebay for a long time and have never done nothing wrong! but EBAY is punishing me for something i didnt even Do. So i Said Fine i want to close my account and all of the account in my house hold if we cant do business. i Hate that it had to come to this but it is what it is! I want to close my account with Ebay But they wont let me, i talk a cusomter rep. and a superviser (Nate) and he said that they cant do that! CAN EBAY DO THIS? I read through there poloice it didnt say anything about keeping my account open even tho I want ot close it! i saw on couple post that it will take 30 day but that not what the supperviser told me. He said (“I cant do it because its not my account its EBAY”) ForReal ! I feel the need to close my account for security purpose but they wont let me PLEASE HELP! PLEAE HELP !

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Bonnie October 2, 2014 at 12:36 pm

I am new to eBay and I must say it has not been easy. I have listed 30 plus children’s books for sale over the last two weeks. During this time 6 of those books have been canceled three times. The first time I called customer support I was transfered four times and then put on hold for over an hour so I hung up. I relisted the items. They were canceled again so I called back and asked for an explanation. I made the changes requested after several hours on the phone and relisted the books. Again they have been canceled. This time I called customer support and asked to speak to a supervisor. I was told one was not available and then when I wouldn’t accept that answer I was told Albrin would call within 24 hours. He did not call. So I called back the next day and was told that there are no supervisors but that I would receive an email within 24-48 hours. I said that I would prefer to speak to somebody instead. I was placed on hold for over 30 minutes so I hung up. I called back and spoke to Ann and told her I wanted to speak to a supervisor. I finally received a call back from Albrin and he stated that he would need to send an email to Policy Experts in order for them to fix the system otherwise the books will continue to be cancelled. He did look at my listings and noted that I had made the changes requested and that they looked great. He wasn’t sure why they were continuing to be bumped. He said it would take up to 72 hours to fix and then someone will call me to let me know when I can relist the books. I hope this works. Customer Service should have been able to address this the first time instead of reading from a script, getting nowhere, and causing me so much frustration.

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Dirk Howard September 28, 2014 at 1:00 pm

If you make a purchase on eBay using their guest checkout you could have more problems that you bargained for. You will not be allowed to contact the seller, support will not talk to you because you don’t have an account and eBay may even withhold your money from the seller causing even more problems. They have more than 30 support sites with email addresses. The email addresses will return a NO-RESPONSE email telling you to call support. If you can support they will tell you to log on! If you go to the support page in the website you will get a page full of other sites to visit. These other sites will tell you to call support or go to the online support page. What this boils down to is that there are a number of departments at eBay that don’t have anything to do. eBay management that I have contacted don’t seem to care, they are making so much money they could care less about one customer with a problem,or dozens, or thousands! In short eBay support that is advertised is a lie and nobody at eBay seems to care.

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Tom September 26, 2014 at 10:40 am

Here I sit waiting for the cash register to ring on my IPhone as it used to do when someone bid on an item of mine on eBay. I used to hear that sound when I sold an item as well. I miss them sounds.
I miss the days of care and concern for the sellers on eBay.
I miss the days when I would be sitting here packing up 20 more items to mail.
I miss the old eBay where selling was fun and sales were high.

My message to those of you sitting in your leather chairs behind your walnut desks, smoking your Cuban cigars and drinking your fine wine, its time to put up or close down shop for those of us who made you what you think you are today.
Ya see…without the sellers on eBay you have no buyers. Without the sellers your fine wine living days are numbered.

One other thing I must tell you supposed masters of the universe, what are you without all of that money we made for you?

Get real money grubbers.

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GmansTrading15 September 25, 2014 at 3:16 pm

This can be considered a comment or a complaint if eBay cares which they not.

I am selling stuff on eBay since last 3 years and never had a problem in the past. This all started few months ago when I noticed a lot of people joined ebay to buy stuff. They basically open case after they get the item and change the product and ship it back to you or they intentionally take screws out and show them broken and claim partial refund. I am sick and tired of calling eBay customer support as they are not professional at all. I sell more than 100K worth of electronics on eBay but they dont care about sellers at all. I feel very sad today as I have closed my store with them and have unlisted all my items (about 30 of them) from eBay after being cheated 3 times in last 2 weeks. eBay should consider looking at this issue closely. eBay sales have dropped drastic since last year and I know a bunch of people that have stopped working with eBay because of their unprofessional behavior. Hatred of eBay is increasing every day and confidence of both good buyers and good sellers is shaking due to their stupid policies.

I would suggest eBay to take action right now and bring back the confidence of old sellers and buyers or else it will be too late.

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Pamela Bacon September 24, 2014 at 3:42 pm

The shear incompetence of eBay employees never cease amaze me! I sell Hookahs, and hookah accessories, have been doing so for over a year. Yesterday, I had 13 items removed, accusing me of selling drug paraphernalia. I called yesterday and pointed out my evidence that proved that my items were indeed Hookah accessories, not drug paraphernalia. The guy I spoke to talked to his supervisor who told him to have me relist them under the category: Collectibles>Tobacciana>Hookahs. I lost half a day relisting the items and making the change of categories that I was told to do.
Today I wake up to discover that the items had been removed again! I called eBay again and I used the link to the DEA that eBay gave me in the removal notice and guess what? My items are 100% allowed, under the DEA guidelines that eBay uses. Over the course of 3 and a half hours I have had to call 6 times because every time they are going to connect me to the Care Team, who I’m told makes these decisions, I get disconnected.
At this point I have absolute no faith or confidence that any of eBay’s employees know what they are doing. Every person I speak to tells me something different. A clear example that one hand has no clue what the other hand is doing.
When I do make my point, they just want to shove me off on the next person who disconnects the call.
Honestly, if 80% of my sales weren’t from eBay, I’d tell them to go to hell.
All I want is for ALL eBay employees to be trained correctly. It’s so frustrating to speak to an employee who is clearly regurgitating a “script” on their computer screens with no clue to the actual rules and policies.

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gerald September 24, 2014 at 1:34 pm

MR. DONAHOE STILL WAITNG ON HOLD SINCE FRIDAY IS THIS CORRECT 8 HOURS EVERY TIME?
we have been an ebay seller for several years and have had a major problem that has stop
our ability to list and sell items for some reason we are unable to comunicate with anybody at Ebay for help I had called several times and stayed on hold for 8 hours at a time
I think that you charge enough to service your sellers.

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gerald September 24, 2014 at 1:04 pm

to whom it may concern
we have been an ebay seller for several years and have had a major problem that has stop
our ability to list and sell items for some reason we are unable to comunicate with anybody at Ebay for help I had called several times and stayed on hold for 8 hours at a time
I think that you charge enough to service your sellers.

we need some communication asap this is 911 problem

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Robert Buckley September 22, 2014 at 4:27 pm

I bought a Fit Bit Flex on July 17th. It was a gift to be mailed to my daughter in Chicago. The seller sent it to me instead. I had to then mail it to my daughter who was out of town for two weeks. By the time she attempted to charge this item and begin using it, she found it didnt work at all.. She tried many times but the Fit Bit Flex would not charge. I contacted the seller who was rude and would do nothing since I was past the 30 day period. In this case, there should be an exception. His eBay name is techno_force (26475) and the transaction # is 181467800181. Any help appreciated as the Fit Bit is worthless. Thank you.

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Jeffry DeVillez September 20, 2014 at 4:16 pm

I made 3 calls this week after receiving a “customs duties”bill from a transaction in March..
I called FedEx and they said it was”to be billed to the seller”.They waited 6 months to tell me it was unpaid and sent me to collections withing days.Now collections are hassling me and my credit.I was “on the crappy “soft jazz”guitar “hold”long enough to get really furious.I heard that stupid track over 100 times.After finally reaching someone in California,Carl said”Too bad,try outside alternatives”.I sent Email to John Donahoe to give him a chance,but employee after employee at Ebay have lied to me and wasted my time.How do you report something that happened 6 months ago when you were just notified.Ebay has no system for handling this.They want a claim within 30 days.What if you are told of a problem in 180 days?.NONE of their fax numbers works today-I have tried several.They keep changing them so people can’t catch up.Their customer service(total LACK thereof)is inexcusable and disgusting.This is deception at it’s best.

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Julie Giles September 29, 2014 at 12:06 pm

Just read your comments…I am having real problems with ebay…can you give me Mr Donohoe’s email address. thanks

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John C. Cox September 16, 2014 at 8:33 pm

I spent 4 hours on the phone and on-line today trying to rectify my e-bay account which appears to have been “hacked.
I was treated with no respect
No courtesty
No understanding of what my problem was, the people on the phone
knew only what their script told them to say!
and frankly I have had George Benson guitar music up to my ears on the hold
I want to speak to someone with ENGLISH as their first language.
Is that too much to ask?
Maybe the FTC needs to get a copy of this e-mail.
I haven’t even been successful in canceling my account which I’ve had
since 2001!
Are you a Stephen King kind of company?
I don’t expect a reply
That would indicate you care.
LTC (Ret) John C. Cox, MSSG

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Mo Rezai September 15, 2014 at 4:38 pm

I have a serious issue with defect rate unjustly left on my account disqualifying me for the 20% discount was getting. Supervisor DON at the Resolution center referred me to the corporate office at the general number. but no appropriate extension to a live supervisor. I need a contact number to a responsible supervisor that can discuss this matter to remove these defects put on my account w/o my knowledge & cause. Or, you may wish to call me at 985 641-**** instead. Thanks

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Deni Niethammer September 12, 2014 at 2:28 pm

I’ve been trying to get ahold of an eBay representative since last night! I’ve been a seller with you for over 10 years and NEVER had this problem before. I was on hold for an hour last night and gave up, a half hour this morning and gave up and now I’ve been on hold for over an hour!!! What is going on????

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Kang Cutes September 9, 2014 at 5:02 pm

I paid for an item that was falsley listed as “NEW”. It wasn’t. The seller agreed to refund me the itme and shipping back and gave me a PO Box address. I shipped it back (62 lbs) … it cost $99.51. I told the seller and the seller said it was too much. How did the seller NOT know how much it was going to cost unless they did not and knew I would be out the money for shipping it back. I got the refunf for the item, but not for shipping. I am out $99.51 dollars for shipping and have nothing to show for it. The seller gets to continue to sell on eBay with their bad practices. Is this Fair eBay? The item was advertised as NEW when it wasn’t … wasn’t even working properly … now I’m scammed out of $99.51 just for shopping on Ebay!!!

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Kang Cutes September 9, 2014 at 5:07 pm

eBay says basicaly I’m out the money I spent for shipping the item back … where is the Buyer protection! $99.51 for nothing but shopping on eBay!!

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Jaunty September 9, 2014 at 1:35 am

This complaint is against the company eBay in San Jose, CA.

I’ve had an eBay account for several years and recently decided to explore Selling. Not more than one week later, eBay suspended my account (see below). I had a $10K+ seller limit and the individual price of my products ranged between $18-$95. I had about 12-14 listings total.

There was no explanation contained in the email from eBay nor was I allowed to reply back. I contacted customer support via phone and was told the following:

“I was only allowed to list 1-2 products per week”
“I listed items that were too expensive”
“I hadn’t established a seller reputation”
How is a seller supposed to establish a reputation if they aren’t allowed to sell within their seller limits?

No where in my seller limits was the above information listed. It is very confusing and misleading to tell the seller otherwise, AFTER the fact. Especially when eBay has already charged listing fees, final value fees and paypal fees. Both eBay and Paypal have charged fees and then closed my account while in the middle of a sale and communicating with my customers.

This is no way to run a business and I hope attention is brought forth to this matter.

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