eBay Corporate Office

eBay Corporate Office Address

eBay Inc.
2065 Hamilton Ave
San Jose, CA 95125

Contact eBay

Phone Number: (408) 376-7400
Fax Number: (408) 516-8811
Website: http://www.ebay.com
Email: Email eBay


CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig

eBay History

eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California.  The first item sold on the site was a broken laser pointer.

Growth was rapid.  In January 1997, the site was hosting 2 million auctions per month.  In September 1997, the name was officially changed to eBay.

Also in 1997, the company received venture funding from Benchmark Capital.

Meg Whitman was hired as CEO in March 1998.  eBay went public in September of 1998.

In 2002, the company purchased IBazar and Paypal.

By 2008, the company had expanded worldwide and is one of the few success stories from the dot com bubble.

The eBay corporate office is still located in San Jose, CA.


{ 153 comments… read them below or add one }

Ken Menendez July 26, 2014 at 6:27 pm

Concern I have with E-Bay is their lack of Seller Protection from buyer’s committing fraud. With E-Bay the seller is always in the wrong, buyers are always in the right. E-Bay is so internally focused they do not know who is their (E-Bay) customer. Is it the seller or the buyer? In my opinion the seller is the E-Bay customer. Without a seller there is no E-Bay, unless E-Bay gets into direct sales as an internet seller carrying thousands of products. An issue in point with one of my sales: buyer purchased a rc truck; claimed defective; failed E-Bay dispute as “not as described”; we authorized the return to manufacturer; seller shipped back a 17 pound ROCK; E-Bay refunds purchase; we filed an appeal providing evidence of fraud; E-Bay denies the appeal; customer gives us a negative feedback; E-Bay customer support and appeal department would not remove the negative nor hear our appeal stating that is the cost of doing business. We are out $300 + a negative. We have filed an internet crime report through IC3 against the buyer. We have been selling on E-Bay since 2005 and currently grossing over $250,000 in sales. I have noticed over the years a declining loyalty E-Bay has with their sellers. I wonder what E-Bay’s “churn” rate is in losing sellers and adding new sellers, not the one time auction seller, but the buy-it-now sellers with thousands of dollar in sales. Hopefully, one day E-Bay’s management team will wake up to the damage they are doing to their reputation. As I understand the Wall Street Journal it is PayPal for growth and profitability, not the on-line marketplace that is driving their business.


DA July 25, 2014 at 11:29 pm


Every comment is negative here!!!!! Wake up Ebay Corporate Offices wherever you are. I think the best solution would be for someone to open a competing business that provides real service with real people who know what they are doing and who can get results. They are passifiers. They will tell you something and never follow through. I am ready to bet that the competing business can and will have the opportunity to take at least 50% of Ebays business. The officers are executives are gready bastards!! All they care about is money and not their customers. Who knows of a competing company that we can all start doing business with? Anyone out there? PS I was on the phone for over an hour yesterday, was promised that someone would call me back yesterday and that my add that was removed will be reposted, What do you think happened. Correct….. absolutely nothing!!! Empty promises again!!!! The fact that they record a conversation is meaningless as they do absolutely nothing!!!! SImply charge charge charge

Pissed OFF Customer of 12 years!!!!


Taylor Speer-Sims July 24, 2014 at 3:13 pm

I have been charged by this company illegally and unethically! I have been promised that these charges would be removed MORE THAN ONCE! I removed ALL OF MY ITEMS FOR SALE! And yet, the fees are still there AND I SOLD SOMETHING THAT WAS REMOVED! I keep calling back and I get HORRIBLE customer service!!!!!!!


Kaleigh Rogers July 23, 2014 at 9:58 pm

I am very disgusted at the service I have received from Ebay customer support. Let me start by saying I am the victim here. Not the supposed buyers with minimal complaint feedback. Your customers are literally seeking me out to continue to purchase from me using Facebook. For starters, the only feedback that is negative totals to 3 out of 37. That is 34 positive out of 37 total feedback. Next I would like to note that the buyers who complained have an extremely low number of feedback compared to mine, a in less than 15. I would also like to note that I have been selling on Ebay for years. I have only 1 account that I use. There is one other account that I have chose not to use due to the low number of feedback and seller restrictions. I am very angry for several reasons. I have been treated like a thief by your customer representatives who have refused to transfer me to any management. I have not committed any fraud or negligent transactions. There is 1 incident where 2 consumers purchased items similar in price in the same time frame. My 5 year old ran past me while I was attempting to refund the buyer who actually deserved a refund for their delayed shipping. On the other hand the second buyer did not need a refund as they did receive their item as tracking does show uploaded. I accidentally refunded the wrong buyer. Which resulted in a very unhappy buyer because their funds were issued to the wrong buyer. Several attempts were made to retrieve the money from the buyer who should not have received a refund. This buyer not only received a refund, but their item as well which again tracking confirms. They never returned the money that was accidentally sent to them. I personally do not have extra money laying away to fix situations with predatory buyers. Thus, an unhappy customer who left negative feedback. They did receive a refund from Pay Pal who took my account in the negative. Another buyer who purchased a ps3 from us received a refund, but sent me back a completely damaged and destroyed PS3 system with major cosmetic damage that was beyond repair within a reasonable price range that I had to “eat the damages” so to speak because Ebay always sides with the buyers. Please note I have sold multiple PS3 systems without this ever happening. As far as the 2 cheap video games not being shipped. That is simple, after I realized Ebay nor Pay Pal had my back on the previous 2 predatory buyer scams, I discontinued selling on Ebay. They did in fact receive a refund from Pay Pal which again took the Pay Pal in the negative because the 1st issue was never resolved. I feel as though I am the victim here. Not only has my right to sell on Ebay been revoked, but now I am in debt to Pay Pal an account of fraudulent conduct of a buyer. One buyer, caused all of this nonsense. To figure out which buyer this is simply look at who received their item, and a refund, and never returned the item or the money!!! Myself and the other 3 buyers were directly affected by the negligence conducted by the thief buyer who received their item and a refund which should have never happened and chose to not do the right thing and return the money. Being said, I am in total disgust with the Ebay System as a whole. The SELLERS ARE WHO MAKES EBAY THEIR MONEY, WE HAVE THE MERCHANDISE, WE PROFIT AS EBAY DOES, WHY WOULD A SELLER OF 4+ YEARS RIP SOMEONE OFF FOR A COUPLE DOLLARS WHEN THEY HAVE MADE GOOD PROFIT ON EBAY?? IT JUST DOESN’T HAPPEN!! HOW CAN EBAY TRUST A PREDATORY BUYER WITH MINIMAL FEEDBACK AS OPPOSED TO A LONG TERM SELLER WITH ALMOST ENTIRELY GOOD FEEDBACK?? THEN HAVE THE AUDACITY TO SHUT DOWN THE SELLERS ACCOUNT FOR THE MISCONDUCT OF A BUYER?? CLEARLY THIS ISSUE HAS NOT BEEN INVESTIGATED PROPERLY OR FULLY!! THEN THE EBAY CUSTOMER SERVICE REP. WHO I LAST SPOKE WITH SAYS EBAY DOESN’T WANT MY BUSINESS, OR MY MISCONDUCT?? TREATING ME LIKE SOME 3RD CLASS CITIZEN OR A THIEF?? THIS REPRESENTATIVE THEN SAYS I SHOULD HAVE RESPONDED TO EBAY SOONER AND PAID THEM OFF?? I WILL NOT PAY FOR SOMEONE ELSE’S THIEVING BEHAVIOR!! YOU WANT TO SHUT MU ACCOUNT DOWN, FINE!! LET’S JUST SAY THAT YOU LOST THE WAR BECAUSE REALISTICALLY YOU JUST LOST A SELLER OF MANY YEARS ON ACCOUNT OF A NEW PREDATORY BUYER, OH AND YOU HAVE LOST A BUYER AS WELL BECAUSE GOD KNOWS HOW MUCH MONEY I SPENT ON EBAY!! I SOLD AS A HOBBY, NOT AS A PRIMARY SOURCE OF INCOME AND MOST OF MY EBAY PROFITS WENT TO BUYING ON EBAY!! THIS ISSUE SHOULD BE INVESTIGATED PROPERLY!! CUSTOMER REP.S SHOULD NOT JUMP TO CONCLUSIONS BASED ON ALLEGATIONS!! THAT IS WHAT A COMPLAINT IS, AN ALLEGATION UNTIL CONFIRMED. IF EBAY WAS ANY KIND OF A REAL BUSINESS WHO CARED ABOUT THEIR PROFITS, CONSUMERS, SELLERS, AND THEIR BUSINESS AS A WHOLE I WOULD NOT HAVE TO BE WRITING THIS LETTER RIGHT NOW!! EBAY WOULD HAVE CALLED AND WONDERED WHY A SELLER OF MANY YEARS WAS NOT RESPONDING NOR SELLING BEFORE THE BAN OCCURED.


Terry Spicer July 18, 2014 at 8:50 am

I am absolutely livid with eBay and their policies right now. Back at the beginning of June I sold five phones, my first time selling with eBay, and four of them had no problems shipping. I DID have problems with them because of fraudulant buyers trying to buy that never paid, but those were resolved BY ME. The fifth phone was bought by someone in Eastern Europe who, despite me saying in my listing I wouldn’t ship internationally, persuaded me to let him pay for shipping. I shipped it out, the post office picked it up, and all was right with the world…until this morning when I see that eBay took 320.00 OUT OF MY CHECKING ACCOUNT. The buyer claims he never received it. It left Jamaica, NY on June 13th and obviously was put on a plane or ship to go to Eastern Europe-which is not exactly a hot bed of civility right now. Did eBay take into consideration that fact? Or that, as everyone knows, the Post Office is slow as molasses in America, let alone in Eastern Europe? No, they didn’t. They took MY money from me. How am I supposed to be held responsible for the Post Office, as per eBay policy? The post office is giving me a run around, saying that it’s too soon for them to do anything, but eBay gave a week. Meanwhile, my bills bounced because of this. To whomever is reading this from eBay, if this isn’t resolved, I will take to social media with this-starting with this post, since I already talked to someone at eBay who was no help. Thanks, multi-billion dollar company, for taking a poor person’s money.


Lynn A. July 14, 2014 at 12:29 pm

I’m beyond passed at eBay I’m trying to contact any of the cost numbers don’t work that r listed on Google. But if call ebay customer service\resolution people at least 2 times a week to deal with items that either I haven’t received or items I have received that are total cheap cap or jewelry that is fake. I even had one resolution person MARK tell me it’s my fault that I didn’t get my items because I didn’t stay home an cancel my doctors appointment that were already scheduled months n advance. Then also Robert from resolution depart was going to investigate a call I made in regards to fake jewelry I received to file a claims on. I’m so sick n tired of them. This is costing me way to much money that I don’t have I’m a disabled lady trying to fight them. They let ripped of sellers keep selling on there their site. I even have to go to court an file a lawsuit against a seller: EstateFind. GERALD BROWN. Whom I trusted to send a money order for almost 2000. Who mailed me an empty box with newspaper in it. Ebay refuses to help me. WILL SOMEONE PLEASE HELP ME!!!!!!! I ABOUT TO LOSE MY MIND. ONE PLEASE HELP ME.!!!!!!!!!!!


Susan July 13, 2014 at 8:10 am

I am EXTREMLY pissed off and EXTREMLY dissapointed with Ebay. There was an an ad placed on Craig List for Nascar tickets back in November of 2013. I was in contact with the seller and was unsure about if it was legal. After much cummunications via email I proceeded with the transaction. The reason I am contacting Ebay is becuase I have received an invoice from Ebay with instructions, I followed them and sent $450 and never received the tickets. This is NOT my fault. This is Ebays fault. I would have no way to know if this is not legit from Ebay. I am requesting my money back in the amount of $450. I called EBay prior to making this purchase and was told the seller wouldn’t get their money until I get the item. I was also told that if didn’t get my item I would be refunded. Please find below a copy of the email requesting my purchase. A police report has already been filed. Again I am wanting my $450 to be returned immediately. Please contact me via email to settle this.

Dear susangoldberg,
Thank you for your purchase. The total for your item below is US $450.00

Thank you for contacting eBay’s Customer Support team!
Per your request, we have verified all the details of this transaction. We concluded that they are accurate.
Please follow our instructions to complete the transaction safely.

eBay Transaction confirmed!

Current status: Payment pending

Transaction details :
Item Title: 2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
Price: US $450.00
Tickets Ready to ship
Payment: Pending
Date: 11 -28- 2013

Complete your eBay transaction in 4 easy steps:
eBay accepts the transaction and offers purchase protection to the buyer (if the transaction is declined, no further action is required from either the buyer or the seller);
The buyer sends payment to one of our agents.
Buyer receives the merchandise and has five days to inspect it. If it is complete and as described, the buyer should accept the merchandise. If he refuses the merchandise, the buyer must ship the merchandise back to the seller within three business days.
After the inspection period is over, the buyer must contact eBay with the result of the inspection. If the buyer refuses the merchandise, the refund will be sent to the buyer after the tracking number for the returned shipment is verified.
We know that we encourage every buyer to send the money for an eBay Transaction with Paypal. This seller is an verified PayPal member but for the time he has problems with his PayPal account so he won’t be able to receive payment if you pay with paypal but if you pay with Western Union we will offer you the same protection like you are paying with PayPal directly.

Payment must be sent by Western Union Money Transfer :
Details and instructions of this transaction:

The following item(s) are clear for eBay’s item insurance policy:
2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
eBay’s verified payment agent address:
Name : Josh Caler
Address: 265 High Road
City: London
Zip Code: E11 4HH
Country: United Kingdom

eBay’s verified shipping address:
Name: Susan Goldberg
Address: 210 W Cumberland Circle
City: Longwood
State: FL
Zip Code: 32779
Country: United States

Note : The funds will not be released under any circumstances. We will hold the payment until you will send us your confirmation that you have received, inspected and you agree to keep the item. When we will have your confirmation we will release the funds to the seller.

Item Title:

2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
Amount Insured:

US $450.00

Payment must be sent by Western Union Money Transfer (Money In Minutes) !

_ Payment instructions:
To submit the payment with Western Union Money Transfer you have to pay for the transfer with cash at a local Western Union agent.
Visit http://www.westernunion.com/ info/agentInquiryIntl.asp to locate the agents in your area. Go to one of them and send the payment to one of our agents.

You can also send money online!

Pay Now

_ Once the payment was sent, fax us the scanned copy of the Western Union receipt to the following fax number: +(1) (872)-228-9498

Within 24 hours, you will receive the tracking number for your merchandise.

_ Purchase protection and refund:
Currently, this seller has a $3.500.00 deposit in an eBay managed purchase protection account.
Transactions with this eBay seller are covered by purchase protection against fraud and description errors. For your safety, this account was locked today, for 90 days time period. The seller is unable to withdraw any money from it, within this period.

Should you need a refund for this transaction, the insured amount will be taken from the seller’s purchase protection account and sent to you. The refund is sent to your bank account, or by check or money order. The way you are refunded is at your choice. You have 90 days from the above verification date to request a refund. Refund requests are processed within 3 days.

The insurer of this transaction is eBay Inc., located at 2145 Hamilton
Avenue , San Jose , CA 95125 , United States of America . The account is managed by eBay’s Square Trade center .

This transaction is supervised by eBay’s Safe Harbor team.

_ Conditions to be meet before you may ask for a refund:
Here are the situations suitable for a refund request:
1. If the item doesn’t arrive and/or the seller stops communications after the payment was received;
2. If the merchandise you receive has different specifications than the ones you agreed on;
3. If your merchandise arrives in a much longer period than the one you agreed on (more than 15 days from the payment clearance day);
For cases 2. and 3. you have to send back the merchandise to the seller prior to ask for your refund. If you did not pay the seller by payment method required by us, your refund request will be declined.

_ Important Usage Guidelines:
1. The contact information should only be used for resolving matters related to eBay. Any other use is strictly prohibited.
2. This transaction is protected by eBay services such as insurance, feedback and dispute resolution.
3. You may buy and sell with confidence in all transactions with this eBay member.
4. Should you need to dispute this transaction, keep the transaction number at hand when contacting eBay. Any complaints must be filed within 90 days from the verification date.

This e-mail message was sent to you from eBay SafeHarbor team, with the full support of the SquareTrade center.
If you encounter any problems with this transaction, please contact us.
When contacting our support team, use the reply feature so that all previous correspondences are included in your email. Otherwise, we will not be able to process your request.
To ask for a refund, simply reply to this notification and enter in the subject line: #25455426417

Account Protection

Protect your eBay account – eBay will not ask you for sensitive personal information (such as your password, credit card, bank account numbers, etc.

Thank you for using eBay!



out of business July 13, 2014 at 6:52 am

I am unable to resolve a problem that is going to close my eBay store and I get the feeling that eBay does not care.
My detailed seller rating will be below standard in shipping on July 20. I sell 99 cent items and certain buyers are making multiple purchases and then using eBay feedback & seller ratings to manipulate & extort. I did $12,000 in business with eBay over the last three months and it is a disgrace that under $100 in sales accounts for all complaints negative natural feedback and low detailed seller rating.
I have been in touch with eBay customer service concerning this and get the feeling that this is acceptable.


Linda July 10, 2014 at 9:54 pm

My account has been suspended. I will stop using the site and will never buy anything from this company. I open my site Feb 1 and now they want to verify my identity. I fax them my driver licence, recent utility bill and also email them information and they came back and said they could not verify my account and to sent more information. I will not sent more information to eBay because they have employees who are out of India and what if they are stealing my identity. The hell with eBay. I tried to run a respectable business and still got fucked.


bill July 9, 2014 at 7:45 pm

i was suspended permanently and when i called to close my account, i was told i cannot close my account because ebay is “tracking” me. when i told ebay i did not want my information on their website, i was told “too bad we are not closing your account”. this was told to me by a “supervisor” named britney whom refused to provide any more information. great customer support.


Laura July 15, 2014 at 12:25 pm

Looks like eBay screws everyone in many different ways. Maybe its time for a class action lawsuit????? Then maybe they will care about how they treat people. Also how they treat the sellers considering the sellers are what make them rich!!!!


yvonne July 9, 2014 at 3:07 pm

I wa trying to get to their head office and no one speaks english well enough to understand what I was asking – too many dam immigrants that don’t know our ways or language. Go back to where you come from and if you are already there stay the hell out of our country and our businesses.I was 1.5 hours on the phone trying to get my point across———–f#$%$%^ idiots – ebay you suck – you are not nor will you ever be Canadian


David July 1, 2014 at 10:56 pm

I really hate your bullshit policy’s . I abide by them and list thinking accurately and with detailed pictures , but still you allow idiots to leave negative feedback that is slanderous and untrue because they whine and cry. I contacted ebay tonight,7/1/14 at 8:30 to request a negative feedback be removed and spoke with a person named Aura and my case number is 1-29952732786. She refused to remove it and kept saying that it does not violate any policy’s . So I say F U THATS BULL BECAUSE WE THE SELLERS PROVIDE THE ITEMS AND NOT THE BUYERS SO YOU BETTER START BACKING US INSTEAD OF THESE CRY BABY IDIOTS WHO BLAME OTHER PEOPLE (us the sellers) FOR THERE OWN INABILITY’S. BECAUSE THEY REFUSE TO READ A LISTING OR LOOK AT THE DETAILED PICTURES THAT ARE PROVIDED.



Michael June 28, 2014 at 7:09 pm

eBay strikes again……I had listed some e-cigarette parts on the eBay site. I got an email from them that they are taking down my listing because its a prohibited item. Ok I can live with that……but, and heres the good part two days later I get an email from eBay and a seller who I won’t name advertising the same item that I had taken down. Imagine that I’m getting sale emails on prohibited items. It would be nice If you could actually speak to someone at eBay who speaks and understands english. I can’t tell you how mad this makes me. As of my writing this there are still hundreds upon hundreds of e-cigarette items for sale on eBay. Please please please level the playing field and take them all down not just mine.


Michael June 30, 2014 at 1:35 pm

As of today the listing STILL has not been removed and I have reported it 6 or 7 times. You guys need to get your acts together!!!!!!!


Yvette June 25, 2014 at 1:38 pm

The customer service is horrible. A seller never sent my item, which had a price guarantee. I submitted a complaint to the resolution center FOR eBAY. All the steps were followed. Ebay sent me an email that stated my refund was deposited into my Paypal account. No balance ever showed in the Paypal account. I made numerous calls to Paypal and Ebay. No one has been at all helpful. My last call was to EBay and the representative stated there was nothing they could do and I needed to contact my bank—WHAT??? – MY BANK HAS NOTHING TO DO WITH THIS TRANSACTION!!!!!.


Sunny South Florida June 22, 2014 at 11:02 pm

TAKE NOTE eBay – Seller’s know EBay’s policy and how to use it in their favor, even if the Seller has to commit fraud to get away with it. It’s hard for the Buyer to see if fraud is being committed until it’s to late. Then eBay awards the Seller who committed fraud/false advertising by instructing the Buyer to return the item(s), at the Buyers expen$e, for you to receive your refund. Next, maybe the Buyer returns the Item(s) for the Seller to re-list the same junk item. More justice for the Buyer. WAKE UP eBay. Next stop, BBB. :-)


Hannah Rk Schneider July 1, 2014 at 2:03 pm

The same thing is happening to me. I got some bridesmaid dresses, but the were the wrong color! Now I have to spend $30+ to ship it to China and only get $20 back from “buyer’s protection” I hate eBay, I don’t think I will shop here again.


Matthew Grey June 19, 2014 at 12:40 pm

I tried to use a 10% off coupon. It didn’t work. I called customer service at 7am CST and they acknowledged the coupon was valid but did not take. They suggested I buy something else. I bought a $300 item. I asked for a supervisor and my phone number was taken.
4 hrs later…no call back.
Ebay corporate number requires an extension.
I’ll use Amazon from now on. FYI I’ve bought and sold thosands of dollars in items over 10 years.
You lost a long time customer over $30 and poor service.


Matthew Grey June 20, 2014 at 4:29 pm

…32 hours and STILL no call from the supervisor. Must be a loooong meeting…on how to effectively lose good customers.


ANTIMO VIGLIOTTI June 18, 2014 at 7:17 pm



DeAnna Neill June 18, 2014 at 12:44 pm

I have no idea what is going on with Ebay – your customer service is HORRIBLE!!!!


Mel June 17, 2014 at 5:11 pm

Lately i have experienced that some sellers are purposely listing products falsely to lure in unsuspecting buyers. Then if you tell of their fradulent advertising they BLOCK YOU. Ebay, you have given them this power without them having to petition you for review prior to a block! They are now using this privelege to terrorize buyers into giving false reviews or “BE BANNED FROM BUYING”. This is a very bad policy and I think ebay needs to require a review with all parties until permission to “BAN A BUYER” is permitted. Hope you think so also!


Deb June 16, 2014 at 6:52 pm

I am very upset that Ebay will no longer have Buy It Now listings as part of the 50 free per month. A Seller is forced to combine like items into 1 listing because of the Duplicate Listing Rule, so this makes it impossible for those listings to be Auction-Style. My Ebay fees are typically $50 a month and my bill this months is $118. I think this is my last month selling on Ebay !!!! One more reason—Shipping Fed Ex–Since when does a carrier give you a rate that you print from and then add charges later Ebay states that Fed Ex will check the weight and measurements and if there is a difference, the rate will change. That is understandable, but if you know your weight and measurements are correct..then s Seller doesn’t expect a change. I have base rates that a Residential Fee of $3.35 is added and an Additional Charge of $3.00 is added ( For what!!) plus on one item that was going to an Assisted Living Center ended up being delivered to the Buyer’s work for an additional $12.00 that I wasn’t aware of. That rate went from $9.88 to $23.98 —and Fed Ex won’t discuss it with me b/c it is being billed to Ebay and not me directly. Ebay then charges the Sellers invoice. I am just SICK !!! Ebay if you read this..my Ebay ID is extrasgone–PLEASE DO SOMETHING to keep this POWESELLER !!


Scot Mc Esler June 17, 2014 at 12:17 pm

Sellers have little or no protection from EBay. I will no longer list anything to sell on EBay. There are many other forums to sell. If Ebay has no “sellers” they go out of business. Take that conversation to the EBay chat rooms.


Laura July 15, 2014 at 12:32 pm

I agree with you 100%… Could you please tell me the other sites you use to sell?


L James June 16, 2014 at 2:07 pm

I have paid for a 10×10 red carpet backdrop on 5/31/14. I have still not received the backdrop nor my money back. I have tried to resolve this by contacting the seller. The seller til this very day has not contacted me nor refunded my money. I have spoken to 6 eBay reps and 1 PayPal rep. I still have not received any resolution on returning my money. All I am being told is give the seller until June 19, 2014 to try to resolve the problem and if I have not received my money from the seller then they will make a decision on returning my money. Last i checked customer is always right when not receiving service of property they did not receive. eBay has become unresponsive to buyers. I will be contacting the Better Business Bureau.


Scot Mc Esler June 16, 2014 at 4:29 pm

I sincerely empathize with you.
Ebay has as condition that there is a 45 day time lapse before they refund under the buyer protection policy.
It requires one to apply exasperating patience.
It is our misfortune that the Better Business Bureau will never resolve any issue with any business.
It is our misfortune that Ebay policy is an abomination for business practices.
Ebay is concerned solely with their bottom line profit.


Scot Mc Esler June 16, 2014 at 1:27 pm

This is the Ebay item number – 161323411377 VW-VBG6 — 6600 mAH
The item is a replacement camcorder battery.
The buyer has two camcorders that are clearly not on the Ebay listing this battery would be compatible with, therefor from the beginning he should not have bought this specific Ebay listed Battery.
The buyer demanded that I read and understand the user manuals for both of his camcorders in two days! The buyer obviously has owned his camcorders complete with manuals for more than a year and I add he is not conversant with the pages in his own manuals, that I brought his attention to.
On due diligent study of his manuals, clear proof that he was entirely at fault.
As follows
The user manuals for the buyer’s camcorders does not list the VW-VBG6 — 6600 mAH battery as compatible and/or “optional” with either of his camcorders
HDC-TM700P Manual
Page 25 of The manual for the HDC- TM700P lists VW-VBG6 (optional) (7.2 V/5400 mAH)
Page 22 states “that in order to use the VW-VBG6 for this unit, the Battery Pack Holder Kit VW-VH04 (optional) is required.”
The precise battery the buyer should have been seeking on Ebay is the VW-VBG6 (optional) (7.2 V/5400 mAH) also including the required VW-VHo4 Kit.
The VW-VBG6 5400 aMH level is the exact identification for the HDC-TM700P according to the specifications in the manual, therefor the VW-VBG6– 6600 aMH battery is not compatible and is the reason why the HDC-TM700 is not on the camcorder list.
AG-HMC40P Manual.
Page 16 of the AG-HMC40P manual clearly identifies VW-VBG6 (7.2V, 5800/5400 (typ./min) mAH compatible with supplied battery charger.
Page 21 in the outlined box it clearly identifies The VW-VBG6 is identified as “Optional” 7.2V/5800/5400 (typ./min) mAH
The manual for the AG-HMC40 states the optional VW-VBG6 is at the 5800/5400 a MH level is the exact identification for the AG-HMV40P therefor the VW-VBG6– 6600 a MH battery is not compatible and is the reason the AG-HMC40P is not on the camcorder list.
The concise facts listed in the user manuals prove that the mistake is entirely upon the buyer. Had the buyer studied both manuals, logged on to Ebay and typed Panasonic Battery V W-VBG6 5800/5400 clearly the correct identification for the AG-HMC 40P to the Ebay search it would have shown many listings including the VW-VBG6 5400 mAH for the HDC-TM700 and the buyer might have avoided his own problems.
This buyer did not engage through Ebay “resolution” option which would have resulted in Ebay ruling who the fault should be attributed to.
If a ruling were to be made in his favor he would have been awarded a refund..
As I proved to the buyer that his manuals proved emphatically that he had made the mistake, he resorted to Vicious negative feedback.
I am completely at one with a policy that protects buyers from dishonest sellers.
I am completely a war with a policy that allows buyers to damage honest sellers with unwarranted negative feedback with no recourse to restore their good record.
Reporting this malicious/vicious attacks to Ebay accomplishes nothing.


joseph davis June 13, 2014 at 2:38 pm

i sold a XBox forza 4 essentials game. i accurate described it. the buyer contacted me with disgruntal message. he claims i did not accurately describe it.

in the item description, i wrote the game came with game disc (singular) not discs (plural). plus he also claimed i sold it more than what it was selling for in stores. i did respond to him 3 times immediately. i included the price for gamestop.com.
he bought the item on a buy it now option for $20 and the bid stated at .99$

he also left me a negative feedback, saying the item descprition was wrong. and also that i did not respond to his message. which i did and also had them sent to my email for cases like this.

i talk to the feedback department on the phone on jun. 13th 2014. the person did not comprehend anything and was arguementive. also said she was not going to remove my negative feedback and that was final. i asked to speak to a manager and supervisor and she hung up on me rudely.

please help me?


Lyle June 10, 2014 at 11:21 am

I bought 2 sensors, a camshaft and crankshaft, from Transglobal Auto which even has an Ebay store. 1 of the sensors shorted out after 2 weeks causing the car to be towed to a garage. They spent 5 hours and found the “new” sensor was bad at a total of $400 to repair the car. I complained, and Ebay said the buyer protection was only good AS LONG AS I DID NOT INSTALL THE PARTS! Who buys parts without the intent of using them? Transglobal is selling some NON-oem parts and passing them off as “NEW” Nissan OEM parts. They are knock offs sold in PLAIN clear bags, not in original boxes or packages. Ebay description of “NEW” parts, sold in original boxes, packaging, etc. Since January, 2 other unsuspecting buyers have bought these sensors too and it cost them a combined $1000 dollars to have their cars fixed. So in 6 months time, 3 or us bought TRANSGLOBAL AUTO parts and spent an additional $1400 getting our cars fixed because these *NEW* OEM(original equipment manufactured) parts they sell which are knockoffs made in China or elsewhere failed. And Ebay, since TRANSGLOBAL AUTO is a big seller, allows them to continue to sell junk parts to unsuspecting buyers. The heart and sole of EBay’s business is the little person that buys a few items, but they protect the cash cow sellers. I went in to change my feedback so all could see what happen to me with TRANSGLOBAL’S parts and Ebay allows the big sellers to change the listing to PRIVATE. Why, so you cannot see what I or anyone else bought that failed. Here are the 2 other sellers comments:

Avoid Counterfeit Part Per Certified Licenesed Mechanic – Caused $411.00 Repair Buyer: e***e Jun-05-14 16:00 Feedback conversation

◾Reply by transglobalauto (Jun-06-14 10:03):
I’m sorry your vehicle needed a repair, but it was not due to this OEM part.

◾Follow-up by e***e (Jun-06-14 18:38):
Sure did. Counterfeit part cost me $411 repair bill. Oem honda crankshaftsensor

And this one:

Crankshaft sensor failed.Shorted and melted the plug/wiring.Tow/Repair=$607.29 Buyer: t***b Apr-28-14 15:58 Feedback conversation

◾Reply by transglobalauto (Apr-28-14 21:01):
I’ve sold thousands of these OEM sensors. No proof provided regarding damages.

And I spent $400 to get the car fixed, plus paid TRANSGLOBAL AUTO $60 for the crap, junk parts they sell as OEM.

You need to decide if you really want to buy from someone when it will cost you more in repairs to fix the car after you use their parts than if you would have just taken the car to the shop in the first place. Thanks for the lesson TRANSGLOBAL AND EBAY. And you need to decide if Ebay is really a good deal if the parts you buy fail, and Ebay buyer protection does nothing for you, and Ebay fails to remove these sellers.

Lyle Pfeifer


joe June 9, 2014 at 9:44 pm

i have purchased an item on ebay for a friend of mine and he gave me the address to his home and we bought this item and had it shipped there. Well it never got there and the tracking number said it was delivered and it wasnt, it was returned to sender and i tried to not get upset but ebay does not take care of the problems. amaozon runs circles around them.Anyway we went to post office and they said they made an error and that the person who sent it has to file a claim for for reimbursment of delivery. Meanwhile i open a case with ebay and i responded to the emails i got and just spoke to a woman on the phone named brooke and was horrible help. She tells me that the emails i responded to dont go to the seller nor do they go to ebay . Then where do they go she tells me to contact seller and that is what i was thought i was doing. They dont want to help you and make you do all the work. Fine i will pay for the item so they make money and after that they dont care. I asked for a phone number for corporate and she tells me there isnt one. Wow how hard to belive that a company like ebay dont have a phone. So now i have to right a letter to corporate which will take another week before i get an answer all this just to buy a 40 dollar item on ebay, This is a joke


Sherry June 9, 2014 at 8:25 pm

Wow…there are a great many negative comments….not from me. The last 6 months on ebay as an emerging artist have been the best time I remember ever having. You website has taught me “best practices” and being honest, responsive to buyers, and delivering what I promise in a timely manner with eBay shipping labels have started me toward building a genuine business. Using paypal for my sales and art supply purchases online will make things very easy come tax time. The seller support is incredible and I look forward to making top seller status by the end of the year. Anyone that complains about the ebay fees can’t have ever sold in a gallery or consignment shop. Thank you…thank you…thank you!


Mr. Jeffrey E Beck June 6, 2014 at 5:39 pm

Dear Sir or Madam: Going to report ebay company to the Better Business Bureau of San Jose, Ca.95128 if i do not get a refund in a timely matter for an item i bought and not satisfied with. Item number is 221440571271 sale date 5/21/14 from ebay member bjben27paul. Sincerely, Mr. Beck


Dane June 6, 2014 at 4:57 pm

Ebay has become completely unresponsive to customer problems. I found a bug in ebay software today trying to print a shipping lable. If you go to your “sold” items, the 1st thing you see in the sold items list is a check box to “select” that item. The bug is when you “select” the item you want to print the shipping lable for it dissables the “additional Items” drop down on the right which contains the “reprint shipping lable” selection. “Customer support” claims that is not a bug, but could not explain how to print a shipping lable after checking the select box. Sorry eBay, you have gotten too big to actually help the people who want to use your system. A sad day indeed.


Melinda June 4, 2014 at 11:01 pm

When did eBay start supporting Terrorism? There has been a listing up for months #360882637882 and has sold 34 books and counting of The Anarchist Cookbook. This book written by William Powell is an extreme survivalist guide with “recipes” on how to make bombs. This listing has no picture (which dosen’t folIow eBay guidelines) and directs you to other websites for a discription of the book. I have called over a dozen times over the last 10 days and just get switched from Customer Service to Mediation to Listing Specialists and back again. With no result. I have even had eBay representatives that can’t believe this book is still on eBay with the promise on removing the listing “immediately”. However when I am transfered for the 4-5 time, the next representative doesn’t know anything about what the last representative promised. All the while everyone keys in notes that somehow disapper for the next rep. Their only response is that they can open a report and start yet another investigation. Every night evening I check to see if the listing has been taken down and every evening it is still up. So I use the “Report this Item” button, every evening……nothng has happened! This seller has close to 1,000,000 feedbacks…maybe eBay does’t want to tick off a big seller!!!!!!



James May 31, 2014 at 1:19 pm

Can no longer access the email account I have registered with eBay the phone line is no longer current eBay won’t let me access my account to change either….don’t want to lose my account and account history worked hard for it. I am blocked out and neglected by the poorly designed password change protocol just a shame that a multibillion dollar company can’t do more to protect notify and assist…loss of confidence with eBay with my personal and financial information which is obviously an incompetent and/or just irresponsible hands..


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