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eBay Corporate Office

eBay Corporate Office Address

eBay Inc.
2065 Hamilton Ave
San Jose, CA 95125

Contact eBay

Phone Number: (408) 376-7400
Fax Number: (408) 516-8811
Website: http://www.ebay.com
Email: Email eBay

Executives

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig

eBay History

eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California.  The first item sold on the site was a broken laser pointer.

Growth was rapid.  In January 1997, the site was hosting 2 million auctions per month.  In September 1997, the name was officially changed to eBay.

Also in 1997, the company received venture funding from Benchmark Capital.

Meg Whitman was hired as CEO in March 1998.  eBay went public in September of 1998.

In 2002, the company purchased IBazar and Paypal.

By 2008, the company had expanded worldwide and is one of the few success stories from the dot com bubble.

The eBay corporate office is still located in San Jose, CA.

 

{ 175 comments… read them below or add one }

Stella252 August 21, 2014 at 4:28 pm

My account was suspended indefinitely. All because more than one person has a account in my home. I had perfect feedback and all happy customers. Followed all the rules shipped my customers priority shipping. They will miss me. I recently got laid off and I have been selling my things to have money to support my son. Now I have no money and no other means to take care of my child. I would see if I did something wrong. But I DID NOT! I will not recommend ebay and I will make sure everyone knows my expirence with ebay. You treat your Sellers poorly. I’ve talked to several people and no one seems to care that I am struggling with the cost of living I have no money and selling a couple of items here and there it’s the only extra cash I have for my family. Ebay does not care about it’s seller! I am very unhappy with ebay and more unhappy at the fact that now I have no means to take care of my family !

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Marie August 19, 2014 at 6:58 pm

Ebay customer support is unqualified to do their job. Nobody knows what they are doing.
I have read through some of the comments and complaints and I agree with them. You have raised rates and Ebay doesn’t even care about the seller. When a customer complains they just take the buyers side. I sell items online to pay my bills and and knowing that Ebay can refund a buyer at a whim is unsettling to me. Ebay needs to realize it isn’t always about the buyer if we as a seller is listing everything thoroughly then you need to top and think about us. Also your customer service reps need to be trained correctly on the Global Shipping program and not tell the seller if we don’t ship it right then it will be disposed of and the seller has to refund all monies and will be out the product.

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Richard August 18, 2014 at 4:13 pm

INITIAL TRANSACTION FOR STORM MARVEL PEARL BOWLING BALL

8/7/2014 9:58 AM: Initial order. Item # 291075352721 Unit Price $140.95 less ebay gift certificate ($25.00), payment $115.95.

8/7/2014 9:59 AM: Paid with PayPal $115.95, Transaction Id: 1050493167019.

8/8/2014 2:02 PM: Communication with seller indicated seller unable to meet requested bowling ball specifications.

8/9/2014 12:02 AM: From Service@paypal.com “Hello Richard Lervold,

Bowlers Junction (customerservice@bowlersdeals.com) has issued a full refund for your payment. Temporary Hold Information: A temporary hold has been placed on funds that were returned to your account because you used Instant Transfer to fund the original payment. The funds from this payment cannot be released until they have arrived from your bank account, which usually takes 3-4 business days. Date payment sent: Aug 7, 2014
Amount: $140.95 USD ”
8/11/2014 1:01 PM: From PayPal: “Your $140.95 USD ($115.95 USD if we deduct the $25.00 USD eBay Gift Certificate) refund is pending or on hold because we have not received the money from your bank. It is expected to clear and post to your balance on or before August 14, 2014. It may show that the funds have already left your bank, but the transfer has to go through the clearing process before funds are received and get posted to your balance. It works like your physical check. Sincerely, Joe, PayPal Product and Site Support specialist
PayPal, an eBay Company”
8/11/2014 7:11 PM: My response: “I can’t understand your response.

Why is the money coming from MY bank?

It should be coming from the refunder.

As for the phone number. Didn’t I say in my message not to call?”

8/11/2014 7:38 PM: From PayPal: “Dear Richard Lervold, I understand that you are looking for the refund that was processed by Bowlers Junction in the amount of $140.95 USD. I’ll be more than glad to assist you.
Based on your account, the original transaction was funded by the $25.00 USD Gift Certificate you had plus $115.95 USD from your WELLS FARGO Checking account.
It shows that the refund for $115.95 USD will be posted on your PayPal balance as early as August 12, 2014 but not later than August 14, 2014. Once it is already posted on your PayPal balance, you may use it for future purchases or withdraw it to your bank account.
The reason why the refund was pending is because the payment was funded by an Instant Transfer from your bank account. Basically, the payment was already sent to the seller as it was paid in advance by PayPal on your behalf. We will receive the funds from the bank within 3 to 5 business days. If the seller refunded the payment within the transfer period, we have to wait to recover the funds we initially paid for before we give it back to you.
I give you my assurance that the refund was initiated. With PayPal, your money is safe and you have purchase protection. Sincerely, Junel, PayPal Customer Solutions
PayPal, an eBay Company ”
8/12/2014 2:08 PM: My response: “JUST CHECKED MY PAYPAL ACCOUNT AND THE REFUND IS $25.00 SHORT.

WHERE IS THE $25.00!

AS FOR YOUR STATEMENT “Richard, I am glad that I was able to provide you information to resolve your concern.”

NOTHING HAS BEEN RESOLVED UNTIL I RECEIVED A FULL REFUND, NOT A PARTIAL REFUND.

I HAVE NOT RECEIVED ANY EXPLAINATION AS TO WHY I AM “NOT” RECEIVING THE TOTAL REFUND.

JUST A BUNCH OF BANKING MUMBO JUMBO.

PLEASE CORRECT “NOW”

8/12/2014 2:15 PM: From PayPal: “Kindly be advised that the $25.00 USD refund that you are looking for was credited back to the original eBay Gift Certificate that was used for the transaction the same day the refund was initiated (August 9th). This means that you can use again the said eBay gift Certificate for your next eBay transaction. Kelvin, PayPal Customer Solutions PayPal, an eBay Company ”

8/12/2014 7:12 PM: My response: “Resolved? Bah humbug!?

8/13/2014 10:27 AM: Contact ebay. After a couple minute run around on the ebay phone system, finally made contact with a customer service representative (Ivor ?). Explained my situation with the ebay gift certificate and the refund. I was told that my gift certificate refund money was only good for 10 day and then it would be gone. That did not sit good with me. I told the representative that I don’t use ebay a lot and sometimes it is months between purchased. The representative said he would transfer me to the Buyer help department.

8/13/2014 10:41 AM: I was transferred to Buyers help(?) department and talked to Cynthia regarding my situation. I explained the hole situation again and discussed the several emails that I had received from PayPal regarding the refund and missing $25.00 refund. The conversation lasted until 10:57 AM when Cynthia said she would check on my situation and call me back. She also sent me an email where I could forward all my PayPal emails back to her or eBay. (See NOTE below)

8/13/2014 11:04 AM: Received a call back from ebay regarding my gift certificate. (Jam ?) The impression I received was that PayPal should have refunded the entire $140.95 back to me. Call lasted until 11:26 AM.

8/13/2014 12:53PM: Received a call from ebay, Cynthia (?), with continuing discussion on my PayPal refund and the situation with the ebay gift certificate. I was transferred to PayPal to see about my refund (Daren ?). After a couple minutes, Daren said the people upstairs said the refund I received and posted, $115.95, and the $25.00 was sent to ebay for my gift certificate. I RE-EXPLAINED the discussion that I had with ebay and the impression that I had was that I should have received the hole $140.95 refund from PayPal. I requested PayPal (Daren) contact ebay, Cynthia, and get this straight.

NOTE: Per request from Cynthia, I forwarded 10 copies of emails that I had received from PayPal on this situation. These emails were sent to ‘customerhelp@ebay.com’ on 8/13/2014 between 11:13 AM and 12:25 PM.

8/13/2014 1:05 PM: Sent the following email to ‘customerhelp@ebay.com’ Just talked with eBay representative, Cynthia I think, and was transferred to PayPal, Daren I think, and got the same run around.

I requested Daren contact you, eBay, and get this straight and then call me back.

All this started today 10:31AM (PDT) and as of this time, no resolution.

Please help.

8/14/2014 9:59 AM: Sent to following email to’customerhelp@ebay.com’: “I provided all the email contact between me and PayPal yesterday per request from Cynthia.

I have not received any resolution on this.

I was called back yesterday and was put in contact with representative at PayPal and he said the money from the refund that represented the eBay gift certificate went back to eBay.

When I was talking to Cynthia yesterday, I was under the impression that, if a total refund was sent to PayPal, then PayPal was to refund the total amount to the buyer, me.

This should have been a simple resolution to this problem.

But, it appears that PayPal has one set of rules for refunds and the parent company, eBay has a different set of rules.

I would like to get this resolved so I can get on with my occasional eBay shopping.”

As of 8/15/2014 2:20 AM no email response or phone response from ebay or PayPal.

8/15/2014 9:53 AM: Sent the above to eBay ‘customerhelp@ebay.com’.

8/18/2014 9:44 AM: Sent the above to eBay ‘customerhelp@ebay.com’.

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Todd August 15, 2014 at 5:57 pm

Help I have been trying for over 3 months to get Ebay to fix a problem in their system they are giving a 88% discount on my shipping at checkout and some of my items only show up for sale in other countries. I only sell in the united states and canada and I have my account set up for No shipping discount and No combined shipping. This Is killing me on sales I have been just eating the loss on shipping on small items but recently I have had to issue large refunds due to Shipping cost were as much as the sale I can not stay in business like this. It took several calls to ebay before I finaly got a lady that made the mistake and told me the problem was in ebays system and she verified that they were giving the 88% discount but as usual I was told she would have a resolution within 24 hours and call me back that has been over a week ago and have made several calls to them since. Still not fixed. I was also told by 2 diffrent ebay employees to add weight to my shipping calculator to cover the diffrence I told them I would not do that because I am not going to screw my coustomers for a problem that ebay needs to be responsable for and fix

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Denis Keily August 14, 2014 at 3:34 am

E-Bay seller support is now a joke. They will do nothing to protect the sellers who built their business, and will let buyers get away with out right theft. 10 years of selling and thousands or positive reviews zero negative reviews mean nothing to seller support, The leadership team for seller support is down right rude, and oblivious to any factual information presented to them. Clearly they could care less about sellers. Disgusted, 10 years of good faith down the drain in 1 day. Time to move products to Amazon.

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cj August 22, 2014 at 7:25 pm

F**k you, ***hole! You piece of sh*t. You f**king sellers got away with bloody murder too many times for so many years, it’s unreal. Many of you shysters sold ***nondurable*** SH*T and JUNK to customers who have NO CLUES OR FIRST HAND viewing or testing of what they’re looking at! Yeah, that’s so fair, isn’t it? There’s no honor system of ebay. Many of you sellers on ebay have been doing all sorts of shady *ss dealings and shafting your own d**ned customers who trusted you and your claims.. I commend ebay for protecting buyers and keeping dishonest SCUM like you on the even. For some items, ****EXTENDED PROTECTIONS**** are NEEDED and REQUIRED! But see, ebay doesn’t do that! For example, with computer hard drives, they’re suppose to last 5 to 7 years; not just a mere 6 months or 1 year or even 2 or 3 years! If your hard drive starts doing the “click of death” sound under 5 years, you’ve been had! And no one should be f**king required to purchase extended protection or warranties for certain tech items like hard drives. So if you buy a hard drive on ebay and it doesn’t last even 1 d**ned year, ****the BUYER TAKES THE LOSS!!!!****. Ebay does NOTHING for the buyer in this instance. The buyer is shit up a creek without a paddle and out of their hard earned money. So by that principle alone, ebay is actually not doing enough for the buyer!! In fact, literally just 25 minutes ago, I had to call and report a case of ***SHILL BIDDING*** on a macbook air auction!! No sh*t! Yeah, you sellers are innocent little angels, aren’t you? F**k yourself, Denis.

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dale August 13, 2014 at 5:53 pm

EscamBay is the biggest joke on the internet.
mothing but 45% of BUYERS are lieing cheating theiving SOB’
who the hell monitors EscamBay

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valerie August 12, 2014 at 1:51 pm

So….I have been trying to access my account for 3 hours. Not able to. Called your toll free number. Your rep named Rodz had me try 2 other browsers….don’t you think I did that already?…and then continued to tell me there is nothing wrong with ebay. REALLY? Perhaps you should either inform your reps or maybe you did and are having them lie to your sellers and buyers. The majority of your users WORLD WIDE cannot access ebay. See the following:http://downdetector.com/status/ebay and http://www.isitdownrightnow.com/ebay.com.html. Rdz also refused to allow me to speak with a supervisor telling me I would get a call back within 48 hours. REALLY? Right about the time my unsold and unbiddable items will be ending. I had stopped using ebay because I had a seller harassing me and you did nothing to stop it…In fact they are still in business with 100′s of complaints monthly about selling fake sterling silver and harassing other buyers. Guess this is how you like to do business…Keep your clients like mushrooms…in the dark and fed a lot of manure. Have you been hacked again? Is my Paypal and Ebay account compromised> Answers please. You have a FB page to get the info out…so get the info out to us…soon!

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JOE STOVER August 11, 2014 at 8:21 pm

I HAVE A BUYER OF A $21 ITEM CONTACT ME TO TELL ME THE LENGTH IS NOT AS DESCRIBED. I ADVISE BUYER IF HE IS NOT HAPPY TO PLEASE RETURN. BUYER RESPONDS VERY ANGRY, SAYS HE DOES NOT WANT TO RETURN, AND SUGGESTS THAT I GIVE HIM A 40% REFUND. THIS BUYER WAS ATTEMPTING FINANCIAL EXTORTION. I DECLINED TO SUBMIT TO HIS EXTORTION ATTEMPT AND REPORTED TO EBAY. THIS IS HOW EBAY PROTECTS THIS SELLER. THEY ALLOW THIS BUYER TO LEAVE ME NEGATIVE FEEDBACK, AND EBAY REFUSES TO ALLOW ME TO PLACE A FOLLOW UP COMMENT. I THEN SPEND OVER 7 HOURS ON THE PHONE, MOST OF THEM ON HOLD, WITH THE IDIOTS AT EBAY AND THEIR SUPERVISORS THAT STATE, THEY DO NOT HAVE ANY POLICY IN PLACE TO ADDRESS FINANCIAL EXTORTION ATTEMPTS BY BUYERS! ONE SUPERVISOR EVEN SAID I WAS SCREWED!!! ANOTHER SUPERVISOR ALSO STATED THAT MY NOT SUBMITTING TO THIS EXTORTION AND REPORTING TO EBAY IS EXACTLY HOW I SHOULD HAVE PROCEEDED. AND IF I DID PROCEED EXACTLY HOW EBAY SAID, WHY DOES EBAY MAKE ME SUFFER THE CONSEQUENCES OF RECEIVING NEGATIVE FEEDBACK BECAUSE I DID NOT SUBMIT TO EXTORTION! I SOLD OVER $8000 ON EBAY IN THE LAST TWO MONTHS, AND EBAY THINKS IT LOGICAL THAT I DECIDED TO SCREW THIS IDIOT OVER A $20 SALE! IT IS CLEAR THAT EBAY CARES NOT ONE BIT FOR ITS SELLERS OR FOR THAT MATTER, ANYONE. ALL EBAY REPS AND SUPERVISORS ARE RUDE, STUPID AND UNREASONABLE. THEY DO NOT CARE TO ASSIST. AND ONLY WANT TO TELL ME I HAVE BEEN FUCKED BY AN EXTORTIONIST BUYER AND FUCKED BY ALL OF THE RUDES REPS AND SUPERVISORS AT EBAY THAT HAVE THEIR HEADS SO FAR UP THEIR ASSES, THEY CAN PICK THEIR OWN NOSE. IT IS JUST NOT RIGHT FOR EBAY TO EMPOWER EXTORTIONIST BUYERS AND ALLOW THEM TO LIE AND DAMAGE THE REPUTATION OF A 15 YEAR SELLER THAT HAS ALWAYS DONE THE RIGHT THING. BUT EBAY MADE IT VERY, VERY CLEAR THEY DO NOT CARE ONE BIT!!!

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Lisa Anne Grace August 14, 2014 at 9:20 pm

I am a top rated seller, and a retired communications specialist with from a global freight brokerage firm. When dealing with the “unpleasables,” they need to feel they are in control at all times. Our job, make them feel like they are in control, and resolve the issue within the best interested of our eBay business.

That being said, I give multiple choice to a customer when they are unhappy for some reason, taking in consideration A) Did I list the information correctly when I listed the item? B) Did I use pictures of my item or stock pictures?
If I did not get a yes on both those questions? I would offer to send a return shipping label or offer to give the a credit equal to what it would cost me for a shipping label.

If I did everything right in my listing, I would give them the choice to return the item at their expense, or offer a small discount on the item like 10 or 15 percent.

Sample reply: I’m sorry (user name) that the (item) I sent you was not to your satisfaction. Let me assist you in resolving this problem. I would like to offer you a 10% discount on the (item) or you may return it to me at : for a full refund. Please let me know your choice or if I can lend you further assistance in resolve this issue for you, Best Regards, (your name or ID)

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Michael August 10, 2014 at 2:11 am

Been on Ebay many years ( close to 3000 positive Feedback) opened a new account and started selling souvenirs , My account was closed because a few items they said were not official ( even i did put replica in description) it was Soccer Trophy Keychain. i tried to call but like everyone else was transfered to 3rd world country and no one can help over there, manager will call you and no one calls. But if i go on ebay now and type :Soccer trophy keychain you will find at least over 90 auctions but most of them from China, Hong kong. One person sold over 400 items , Ebay told me i am not alllowed to sell it but meantime they making money of the same item . Does anyone knows , do we in USA , Canada have different law than people in China ???? I even sent e-mail to their Safety department VERO (they told me too) before my account was closed and asked them if my other items were ok (sent them 3 email and pictures )nothing , after two weeks my account was closed completely.

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kimberl August 5, 2014 at 9:02 pm

Need help called and Brittany who is the head leader of the customer support said that she can’t help anymore and there was no one above her that I could talk to my account was established on my boyfriend’s computer and just because our ip a dress is the same my account got shut down when his did and his was shut down for bad feed backs on shipping tried to explain to her that we can’t control shipping that’s why we get insurance but when people leave me a bad feed back because of it it shouldn’t go against me but what can I do to get this reversed I need help only source of income so no income coming in now

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Dan weikel August 2, 2014 at 11:25 pm

Somebody please help….. I have explained my situation several times… via email and via phone (several times) with people who speak lousy English, they speak to fast, they do not understand me, I do not understand them, they promise follow up and or a call from the appropriate person to solve my situation…. none of it happens. All of this started with “Global Shipping.” what child set this up for you? I NEED ASSISTANCE. Cannot someone please help me?
Dan Weikel
231 288 xxxx
xxxx@comcast.net

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Elaine August 1, 2014 at 7:33 pm

I win !!! I win !!! What’s my PRIZE ?????
Called Ebay today 7.58am …… TEN yes TEN Transfers !!!!! on HOLD more than actually talking to someone …. Finally, after transfer 10, spoke to the Dept, that I was FIRST put through to at 7.58am (who had said I came through there as a GLITCH) and actually got SOME information and ….DRUM ROLL !!!! …. Call ended 11.20am !!!!!
THREE HOURS and 22 minutes LATER. And that’s NOT including the over TWO hours and FIVE transfers I did on Monday, when i was ASSURED someone would call me back in 24 hours…Never Happened :(
Asked for a Supervisor on at least 8 of the transfers out of a total 15, got ONE, who guess what …TRANSFERRED ME !!!
PLEASE send my prize VIA PAYPAL !! and I am now contacting the Guiness Book of Records so this can be made official …. Sorry, but if I don’t try to laugh about it, I’d be SCREAMING !!!!!

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Jim B August 1, 2014 at 7:13 pm

The printing shipping label feature is broken and Ebay could care less – yesterday I tried to print a label three times and it came out blank – contacted Ebay and was told there is no problem on their side – yet I googled to see if anyone else is having the same problem and lo and behold there were a couple hundred comments, no solution criticizing ebay for not taking ownership of the problem – so you end taking the item to the Post Office and paying more for postage and tracking # – WAKE UP EBAY AND TAKE RESPONSIBILITY FOR YOUR PROBLEMS AND GET THEM FIXED INSTEAD OF DENYING THE PROBLEM – i’M SICK AND TIRED O YOU PAT ANSWERS – GET QUALIFIED PEOPLE & WORK DILIGENTLY TO FIX PROBLEMS – THIS IS NOT A NEW PROBLEM, FROM THE COMMENTS IT APPEARS THIS HAS BEEN AN ONGOING PROBLEMS FOR SOME TIME AND ALL YOU GET FROM EBAY IS A LESS THAN CURTIOUS RESPONSE.

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Lisa Anne Grace August 14, 2014 at 9:25 pm

When printing labels, if you use your print function under [FILE], it will not work on a PDF print out, it will always come up blank. When printing and having a problem, print the label out using the picture of the printer on the PDF page itself, under properties, ask the printer to show you a preview first. then tell it to print. It will then show you a preview, and should print correctly.

Good Luck!
Lisa Anne Grace

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Rick Conlon August 1, 2014 at 4:18 am

Try contacting ebay’s customer service in the Philippines you will waste your time..7 calls in 7 days and nothing…Why do you think they have no customer service in the US ?? GREED
What ebay not making enough money ? Paying your customer service people a BUCK an hour you get what you pay for…NOTHING…They can call themselves Billy Bob and Betty Sue but with that accent they fool no one…….What do you expect calling a 3rd world country ??.EBAY SUCKS, THE FEE’S SUCK AND CUSTOMER SERVICE SUCKS

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Denny Ward July 30, 2014 at 2:18 pm

I, too, have been subject to a nightmare of an experience with eBay and their favortism to the fraudulant buyers of the world. I sold a very expensive sterling silver flatware service with multiple serving pieces. The buyer claimed that they were shorted pieces, but refused to supply an inventory list to confirm exactly what was missing. Once the buyer launched a case, ebay sided with them and refunded their money, and had the buyer ship the service back to me. Upon arrival, the soup spoons were missing from the silver chest, and even though I had posted photos of the service, and individual place settings that clearly showed these soup spoons, the resolution center refused to do anything about it. The proceeded to keep my listing fees, paypal fees, and did absolutely nothing for me, the seller. This is the short story, of course, there are a bizillion emails and phone calls trying to plead for help. What I did do, however, is cancel my credit card and change my bank account so they could not take anything else from me. Now, they are threatening me with collections. I agree, they are due the reimbursement, but I should be refunded my listing fees, paypal fees, and the value of the soup spoons! I’m not sure where this is going to end up, but I’m pissed! They keep saying that my account is frozen, and that I won’t be allowed to do business on their site again, blah, blah, blah! Well, let me be the first to tell you that this ole boy will NEVER list another item with eBay under any circumstances, nor will I ever purchase through their site again! My question to the rest of you who have filed a complaint is “why don’t we contact the media?” There is a very ugly story here, and we all know that’s what they like best! If eBay prefers to ignore us, I’m sure the media will not. Perhaps a good investigation into their operation would save others from experiencing the frustration and theft we’ve all experienced here. I”m not a confrontational person, but I DO ALWAYS play fair! I have NEVER taken anything that wasn’t rightfully mine, and I DO NOT appreciate it when others are allowed to take what isn’t theirs. It disappoints me greatly to know that as a seller, I have no value to eBay, and on consideration for justice in a disputed case. I’m just starting in the estate sale world, but my business can, and will be successful WITHOUT an eBay presence! I hope to hear back from anyone at eBay who gives a hoot.

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Dan T. August 6, 2014 at 9:03 pm

I’m going tomorrow morning 8/7/2014 to their Corporate headquarters in San Jose and find out about the fraud. This is how this works. To circumvent from not selling to anyone outside the United States they buyer is using third party freight forwarding company. After that company receives the package they forward it to the person who lives in the other country and then the nightmare starts. The buyer does a charge back for what ever reason and the bank card always refunds the amount of the purchase. Regardless of the purchase price, in order to recoup your money or Item sold you will have to go to that country to recover the item. Ebay and Paypal will not help recover your money and by not stopping this from happening they are saying it is ok to do. I had a buyer in the USA do this and for three years fought in Superior court to recover the costs. What a nightmare. Now they are allowing the buyer to use a third party shipping forward service to circumvent not shipping to another country. The buyers address and phone number is that of the forwarding company. even in the USA, if the buyer does a charge back you are out the money unless you can afford to go to court and recoup the time and money. Ebay will not do anything to the buyer even though the buyer has the item and your money, they will not stop the buyer from using Ebay. I recovered my money and interest and fees but the everyday person that uses Ebay will never do what I did. This is unfair business practices. eBay Corporate Headquarters 2145 Hamilton Avenue San Jose, California 95125, tomorrow first thing.
I hope this helps some not to get trapped in this circumvention of not shipping to another country.
Regards
Dan

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barb August 9, 2014 at 3:20 am

I agree he is what happened to me

EBay did not follow its own policy to protect me as a long term seller with a customer abusing their return policy.
On June 29, 2014 I sold a 133 LEGO minifigure collection. My items description clearly stated most NOT all were new and many retired. I provided 6-8 clear photos of all the items listed with zoom ability so that the customer had all the info needed to make a proper sale. I usually never put ANY returns, but for such a large expensive retired collection I did so to prevent buyers who were not serious about the purchase or paying. I shipped the item FREE expedited insured priority mail. The customer received the item On July 5th. There was no word from this customer until July 20th when he complained to eBay that the items were NOT as described. Puzzled I asked him to clarify this. He than went on to says some bizarre excuse that 13 of them were key chains?
I requested that he submit to me and eBay 13 pictures of key chains he received? He did NOT do so. When I requested this info again and again he finally sent ONE picture of ONE LEGO figures head stub. He would NOT provide any proof of the key chains he claimed he received. Since I have been a seller on EBay for over 10 years with a feedback of close to 7000 100C% + feedback and NEVER experienced this situation I became very concerned a fraud was about to happen. I felt him out and offered him 13 NEW figures if he would ship back the so called key chains (I would pay to ship), He had no response. When I offered a partial refund for the 13 he claimed were key chains (again to feel him out because at this point I knew something was very wrong), He than said ” I just do not want them, I want a refund, I do not trust them”? Again this was quite a strange remark to make? I felt I had all the info on my side to win. My description was correct, I had above adequate pictures of the items, I paid for insured shipping and my track record and feedback on eBay was strong and in fantastic standing. To my SHOCK eBay just went ahead and awarded him the case and put a hold on MY account for 526.00! NO one at EBay would listen to me NOR attempt to help me, all I got was policy that he could basically do whatever he wanted despite me following all eBay’s policies for selling. This Monday I got the figures back, 11 of them were missing!! AND again there were NO key chains or tampered LEGO figures at all since I NEVER sold such items! When I called eBay appeals I was shocked again when they dismissed the fact he TOOK 11 of my figures (worth over 250.00) and was told we only follow the tracking number not what is inside the package. I could NOT believe this at all, I asked you mean anyone could buy something from someone, claim its not as described, demand a refund, than ship a part of it or even an empty box back and you would still expect the seller to pay them?
Someone down the line here dropped the ball. They either closed this case too fast or just wanted to move on not caring about the impact it had on my store. Since this has happened not only have I lost income, but I cannot buy or sell on eBay because their is a 526.00 LIEN on my account!
How can eBay HELP someone commit fraud and HIDE behind policies meant to protect honest customers from bad business sellers? No one looked at my record, NO one saw the pictures, NO one saw he had NO info to prove his case they just slapped me. I will NOT let this drop, I worked for over 10 years on my business to feed my family and my small charity I have for homeless pets. 526.00 is a fortune to me. I did NOTHING wrong. My listing WAS described correctly and than as an added slap HE KEEPS my expensive figures!! I have proof which I can email showing that I did everything according to Ebays policies.
Account ID: Item: 251573374464 old_time_action_figures_l
Now my 10 years of work are trashed and I have no recourse. we all should find a TV investigator to get with it and bring to light the garbage sellers go through on this site it is just awful!

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Mari Rozett July 29, 2014 at 10:54 pm

My story is much the same as other sellers. I have been selling on eBay for about 10 years. I am not a volume seller, only selling an average of 10 items a year. I have gone round and round with Customer Service about a negative review from a buyer just because I informed her after three days of no contact and not receiving the payment, I would need to cancel the transaction if I did not receive payment. The interesting situation here is, she made an offer at a lower price on a vintage watch I had for sale. I accepted the offer within a hour of her making it, and never heard back after sending 3 emails, one a day and the final demand email. Then I receive a real nasty email about how she works and she just does not have time to go on the internet every day. I had no right to demand payment from her and so on. She did pay that day and I shipped the watch immediately. Then a few days later, she writes “BUYER BEWARE” and gives me a negative mark. I write back to her asking her why she would give me a Buyer Beware and I get an email back much like the first. So she is upset I demanded payment or I would cancel that she writes Buyer Beware. I made several attempts to communicate with her, but she was very spiteful in her answers. So I filed a claim for eBay to review all her emails and mine and determine whether her review of me was nothing more that spite. I talked to many before I spoke with Charles in the feedback department. He read all the emails back and forth and said he saw no reason for the buyer to say what she said. He said it would be reversed within 24 hours. That was on Jun 22, 2014. On July 6, 2014, I call back to see why the negative comment was not reversed. Spoke with a Hannah. After telling her the whole story, she said I know Charles, he is not in, but I will leave him a message. I never heard back from him nor was the negative comment ever removed. YES, I AGREE WITH SO MANY, EBAY HAS REALLY LOST SIGHT OF WHO THEIR CUSTOMERS ARE!!!!

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Ken Menendez July 26, 2014 at 6:27 pm

Concern I have with E-Bay is their lack of Seller Protection from buyer’s committing fraud. With E-Bay the seller is always in the wrong, buyers are always in the right. E-Bay is so internally focused they do not know who is their (E-Bay) customer. Is it the seller or the buyer? In my opinion the seller is the E-Bay customer. Without a seller there is no E-Bay, unless E-Bay gets into direct sales as an internet seller carrying thousands of products. An issue in point with one of my sales: buyer purchased a rc truck; claimed defective; failed E-Bay dispute as “not as described”; we authorized the return to manufacturer; seller shipped back a 17 pound ROCK; E-Bay refunds purchase; we filed an appeal providing evidence of fraud; E-Bay denies the appeal; customer gives us a negative feedback; E-Bay customer support and appeal department would not remove the negative nor hear our appeal stating that is the cost of doing business. We are out $300 + a negative. We have filed an internet crime report through IC3 against the buyer. We have been selling on E-Bay since 2005 and currently grossing over $250,000 in sales. I have noticed over the years a declining loyalty E-Bay has with their sellers. I wonder what E-Bay’s “churn” rate is in losing sellers and adding new sellers, not the one time auction seller, but the buy-it-now sellers with thousands of dollar in sales. Hopefully, one day E-Bay’s management team will wake up to the damage they are doing to their reputation. As I understand the Wall Street Journal it is PayPal for growth and profitability, not the on-line marketplace that is driving their business.

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DA July 25, 2014 at 11:29 pm

OK

Every comment is negative here!!!!! Wake up Ebay Corporate Offices wherever you are. I think the best solution would be for someone to open a competing business that provides real service with real people who know what they are doing and who can get results. They are passifiers. They will tell you something and never follow through. I am ready to bet that the competing business can and will have the opportunity to take at least 50% of Ebays business. The officers are executives are gready bastards!! All they care about is money and not their customers. Who knows of a competing company that we can all start doing business with? Anyone out there? PS I was on the phone for over an hour yesterday, was promised that someone would call me back yesterday and that my add that was removed will be reposted, What do you think happened. Correct….. absolutely nothing!!! Empty promises again!!!! The fact that they record a conversation is meaningless as they do absolutely nothing!!!! SImply charge charge charge

Sincerely,
Pissed OFF Customer of 12 years!!!!

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Taylor Speer-Sims July 24, 2014 at 3:13 pm

I have been charged by this company illegally and unethically! I have been promised that these charges would be removed MORE THAN ONCE! I removed ALL OF MY ITEMS FOR SALE! And yet, the fees are still there AND I SOLD SOMETHING THAT WAS REMOVED! I keep calling back and I get HORRIBLE customer service!!!!!!!

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Kaleigh Rogers July 23, 2014 at 9:58 pm

I am very disgusted at the service I have received from Ebay customer support. Let me start by saying I am the victim here. Not the supposed buyers with minimal complaint feedback. Your customers are literally seeking me out to continue to purchase from me using Facebook. For starters, the only feedback that is negative totals to 3 out of 37. That is 34 positive out of 37 total feedback. Next I would like to note that the buyers who complained have an extremely low number of feedback compared to mine, a in less than 15. I would also like to note that I have been selling on Ebay for years. I have only 1 account that I use. There is one other account that I have chose not to use due to the low number of feedback and seller restrictions. I am very angry for several reasons. I have been treated like a thief by your customer representatives who have refused to transfer me to any management. I have not committed any fraud or negligent transactions. There is 1 incident where 2 consumers purchased items similar in price in the same time frame. My 5 year old ran past me while I was attempting to refund the buyer who actually deserved a refund for their delayed shipping. On the other hand the second buyer did not need a refund as they did receive their item as tracking does show uploaded. I accidentally refunded the wrong buyer. Which resulted in a very unhappy buyer because their funds were issued to the wrong buyer. Several attempts were made to retrieve the money from the buyer who should not have received a refund. This buyer not only received a refund, but their item as well which again tracking confirms. They never returned the money that was accidentally sent to them. I personally do not have extra money laying away to fix situations with predatory buyers. Thus, an unhappy customer who left negative feedback. They did receive a refund from Pay Pal who took my account in the negative. Another buyer who purchased a ps3 from us received a refund, but sent me back a completely damaged and destroyed PS3 system with major cosmetic damage that was beyond repair within a reasonable price range that I had to “eat the damages” so to speak because Ebay always sides with the buyers. Please note I have sold multiple PS3 systems without this ever happening. As far as the 2 cheap video games not being shipped. That is simple, after I realized Ebay nor Pay Pal had my back on the previous 2 predatory buyer scams, I discontinued selling on Ebay. They did in fact receive a refund from Pay Pal which again took the Pay Pal in the negative because the 1st issue was never resolved. I feel as though I am the victim here. Not only has my right to sell on Ebay been revoked, but now I am in debt to Pay Pal an account of fraudulent conduct of a buyer. One buyer, caused all of this nonsense. To figure out which buyer this is simply look at who received their item, and a refund, and never returned the item or the money!!! Myself and the other 3 buyers were directly affected by the negligence conducted by the thief buyer who received their item and a refund which should have never happened and chose to not do the right thing and return the money. Being said, I am in total disgust with the Ebay System as a whole. The SELLERS ARE WHO MAKES EBAY THEIR MONEY, WE HAVE THE MERCHANDISE, WE PROFIT AS EBAY DOES, WHY WOULD A SELLER OF 4+ YEARS RIP SOMEONE OFF FOR A COUPLE DOLLARS WHEN THEY HAVE MADE GOOD PROFIT ON EBAY?? IT JUST DOESN’T HAPPEN!! HOW CAN EBAY TRUST A PREDATORY BUYER WITH MINIMAL FEEDBACK AS OPPOSED TO A LONG TERM SELLER WITH ALMOST ENTIRELY GOOD FEEDBACK?? THEN HAVE THE AUDACITY TO SHUT DOWN THE SELLERS ACCOUNT FOR THE MISCONDUCT OF A BUYER?? CLEARLY THIS ISSUE HAS NOT BEEN INVESTIGATED PROPERLY OR FULLY!! THEN THE EBAY CUSTOMER SERVICE REP. WHO I LAST SPOKE WITH SAYS EBAY DOESN’T WANT MY BUSINESS, OR MY MISCONDUCT?? TREATING ME LIKE SOME 3RD CLASS CITIZEN OR A THIEF?? THIS REPRESENTATIVE THEN SAYS I SHOULD HAVE RESPONDED TO EBAY SOONER AND PAID THEM OFF?? I WILL NOT PAY FOR SOMEONE ELSE’S THIEVING BEHAVIOR!! YOU WANT TO SHUT MU ACCOUNT DOWN, FINE!! LET’S JUST SAY THAT YOU LOST THE WAR BECAUSE REALISTICALLY YOU JUST LOST A SELLER OF MANY YEARS ON ACCOUNT OF A NEW PREDATORY BUYER, OH AND YOU HAVE LOST A BUYER AS WELL BECAUSE GOD KNOWS HOW MUCH MONEY I SPENT ON EBAY!! I SOLD AS A HOBBY, NOT AS A PRIMARY SOURCE OF INCOME AND MOST OF MY EBAY PROFITS WENT TO BUYING ON EBAY!! THIS ISSUE SHOULD BE INVESTIGATED PROPERLY!! CUSTOMER REP.S SHOULD NOT JUMP TO CONCLUSIONS BASED ON ALLEGATIONS!! THAT IS WHAT A COMPLAINT IS, AN ALLEGATION UNTIL CONFIRMED. IF EBAY WAS ANY KIND OF A REAL BUSINESS WHO CARED ABOUT THEIR PROFITS, CONSUMERS, SELLERS, AND THEIR BUSINESS AS A WHOLE I WOULD NOT HAVE TO BE WRITING THIS LETTER RIGHT NOW!! EBAY WOULD HAVE CALLED AND WONDERED WHY A SELLER OF MANY YEARS WAS NOT RESPONDING NOR SELLING BEFORE THE BAN OCCURED.

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Terry Spicer July 18, 2014 at 8:50 am

I am absolutely livid with eBay and their policies right now. Back at the beginning of June I sold five phones, my first time selling with eBay, and four of them had no problems shipping. I DID have problems with them because of fraudulant buyers trying to buy that never paid, but those were resolved BY ME. The fifth phone was bought by someone in Eastern Europe who, despite me saying in my listing I wouldn’t ship internationally, persuaded me to let him pay for shipping. I shipped it out, the post office picked it up, and all was right with the world…until this morning when I see that eBay took 320.00 OUT OF MY CHECKING ACCOUNT. The buyer claims he never received it. It left Jamaica, NY on June 13th and obviously was put on a plane or ship to go to Eastern Europe-which is not exactly a hot bed of civility right now. Did eBay take into consideration that fact? Or that, as everyone knows, the Post Office is slow as molasses in America, let alone in Eastern Europe? No, they didn’t. They took MY money from me. How am I supposed to be held responsible for the Post Office, as per eBay policy? The post office is giving me a run around, saying that it’s too soon for them to do anything, but eBay gave a week. Meanwhile, my bills bounced because of this. To whomever is reading this from eBay, if this isn’t resolved, I will take to social media with this-starting with this post, since I already talked to someone at eBay who was no help. Thanks, multi-billion dollar company, for taking a poor person’s money.

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Lynn A. July 14, 2014 at 12:29 pm

I’m beyond passed at eBay I’m trying to contact any of the cost numbers don’t work that r listed on Google. But if call ebay customer service\resolution people at least 2 times a week to deal with items that either I haven’t received or items I have received that are total cheap cap or jewelry that is fake. I even had one resolution person MARK tell me it’s my fault that I didn’t get my items because I didn’t stay home an cancel my doctors appointment that were already scheduled months n advance. Then also Robert from resolution depart was going to investigate a call I made in regards to fake jewelry I received to file a claims on. I’m so sick n tired of them. This is costing me way to much money that I don’t have I’m a disabled lady trying to fight them. They let ripped of sellers keep selling on there their site. I even have to go to court an file a lawsuit against a seller: EstateFind. GERALD BROWN. Whom I trusted to send a money order for almost 2000. Who mailed me an empty box with newspaper in it. Ebay refuses to help me. WILL SOMEONE PLEASE HELP ME!!!!!!! I ABOUT TO LOSE MY MIND. ONE PLEASE HELP ME.!!!!!!!!!!!

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Susan July 13, 2014 at 8:10 am

I am EXTREMLY pissed off and EXTREMLY dissapointed with Ebay. There was an an ad placed on Craig List for Nascar tickets back in November of 2013. I was in contact with the seller and was unsure about if it was legal. After much cummunications via email I proceeded with the transaction. The reason I am contacting Ebay is becuase I have received an invoice from Ebay with instructions, I followed them and sent $450 and never received the tickets. This is NOT my fault. This is Ebays fault. I would have no way to know if this is not legit from Ebay. I am requesting my money back in the amount of $450. I called EBay prior to making this purchase and was told the seller wouldn’t get their money until I get the item. I was also told that if didn’t get my item I would be refunded. Please find below a copy of the email requesting my purchase. A police report has already been filed. Again I am wanting my $450 to be returned immediately. Please contact me via email to settle this.

Dear susangoldberg,
Thank you for your purchase. The total for your item below is US $450.00

Thank you for contacting eBay’s Customer Support team!
Per your request, we have verified all the details of this transaction. We concluded that they are accurate.
Please follow our instructions to complete the transaction safely.

eBay Transaction confirmed!

Current status: Payment pending

Transaction details :
Item Title: 2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
Price: US $450.00
Tickets Ready to ship
Payment: Pending
Date: 11 -28- 2013

Complete your eBay transaction in 4 easy steps:
eBay accepts the transaction and offers purchase protection to the buyer (if the transaction is declined, no further action is required from either the buyer or the seller);
The buyer sends payment to one of our agents.
Buyer receives the merchandise and has five days to inspect it. If it is complete and as described, the buyer should accept the merchandise. If he refuses the merchandise, the buyer must ship the merchandise back to the seller within three business days.
After the inspection period is over, the buyer must contact eBay with the result of the inspection. If the buyer refuses the merchandise, the refund will be sent to the buyer after the tracking number for the returned shipment is verified.
We know that we encourage every buyer to send the money for an eBay Transaction with Paypal. This seller is an verified PayPal member but for the time he has problems with his PayPal account so he won’t be able to receive payment if you pay with paypal but if you pay with Western Union we will offer you the same protection like you are paying with PayPal directly.

Payment must be sent by Western Union Money Transfer :
Details and instructions of this transaction:

The following item(s) are clear for eBay’s item insurance policy:
2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
eBay’s verified payment agent address:
Name : Josh Caler
Address: 265 High Road
City: London
Zip Code: E11 4HH
Country: United Kingdom

eBay’s verified shipping address:
Name: Susan Goldberg
Address: 210 W Cumberland Circle
City: Longwood
State: FL
Zip Code: 32779
Country: United States

Note : The funds will not be released under any circumstances. We will hold the payment until you will send us your confirmation that you have received, inspected and you agree to keep the item. When we will have your confirmation we will release the funds to the seller.

Item Title:

2 Tickets 2014 Daytona 500 Tickets 02/23/14 (Daytona Beach)
Amount Insured:

US $450.00

Payment must be sent by Western Union Money Transfer (Money In Minutes) !

_ Payment instructions:
To submit the payment with Western Union Money Transfer you have to pay for the transfer with cash at a local Western Union agent.
Visit http://www.westernunion.com/ info/agentInquiryIntl.asp to locate the agents in your area. Go to one of them and send the payment to one of our agents.

You can also send money online!

Pay Now

_ Once the payment was sent, fax us the scanned copy of the Western Union receipt to the following fax number: +(1) (872)-228-9498

Within 24 hours, you will receive the tracking number for your merchandise.

_ Purchase protection and refund:
Currently, this seller has a $3.500.00 deposit in an eBay managed purchase protection account.
Transactions with this eBay seller are covered by purchase protection against fraud and description errors. For your safety, this account was locked today, for 90 days time period. The seller is unable to withdraw any money from it, within this period.

Should you need a refund for this transaction, the insured amount will be taken from the seller’s purchase protection account and sent to you. The refund is sent to your bank account, or by check or money order. The way you are refunded is at your choice. You have 90 days from the above verification date to request a refund. Refund requests are processed within 3 days.

The insurer of this transaction is eBay Inc., located at 2145 Hamilton
Avenue , San Jose , CA 95125 , United States of America . The account is managed by eBay’s Square Trade center .

This transaction is supervised by eBay’s Safe Harbor team.

_ Conditions to be meet before you may ask for a refund:
Here are the situations suitable for a refund request:
1. If the item doesn’t arrive and/or the seller stops communications after the payment was received;
2. If the merchandise you receive has different specifications than the ones you agreed on;
3. If your merchandise arrives in a much longer period than the one you agreed on (more than 15 days from the payment clearance day);
For cases 2. and 3. you have to send back the merchandise to the seller prior to ask for your refund. If you did not pay the seller by payment method required by us, your refund request will be declined.

_ Important Usage Guidelines:
1. The contact information should only be used for resolving matters related to eBay. Any other use is strictly prohibited.
2. This transaction is protected by eBay services such as insurance, feedback and dispute resolution.
3. You may buy and sell with confidence in all transactions with this eBay member.
4. Should you need to dispute this transaction, keep the transaction number at hand when contacting eBay. Any complaints must be filed within 90 days from the verification date.

This e-mail message was sent to you from eBay SafeHarbor team, with the full support of the SquareTrade center.
If you encounter any problems with this transaction, please contact us.
When contacting our support team, use the reply feature so that all previous correspondences are included in your email. Otherwise, we will not be able to process your request.
To ask for a refund, simply reply to this notification and enter in the subject line: #25455426417

Account Protection

Protect your eBay account – eBay will not ask you for sensitive personal information (such as your password, credit card, bank account numbers, etc.

Thank you for using eBay!

http://www.ebay.com/

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out of business July 13, 2014 at 6:52 am

I am unable to resolve a problem that is going to close my eBay store and I get the feeling that eBay does not care.
My detailed seller rating will be below standard in shipping on July 20. I sell 99 cent items and certain buyers are making multiple purchases and then using eBay feedback & seller ratings to manipulate & extort. I did $12,000 in business with eBay over the last three months and it is a disgrace that under $100 in sales accounts for all complaints negative natural feedback and low detailed seller rating.
I have been in touch with eBay customer service concerning this and get the feeling that this is acceptable.

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Linda July 10, 2014 at 9:54 pm

My account has been suspended. I will stop using the site and will never buy anything from this company. I open my site Feb 1 and now they want to verify my identity. I fax them my driver licence, recent utility bill and also email them information and they came back and said they could not verify my account and to sent more information. I will not sent more information to eBay because they have employees who are out of India and what if they are stealing my identity. The hell with eBay. I tried to run a respectable business and still got fucked.

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bill July 9, 2014 at 7:45 pm

i was suspended permanently and when i called to close my account, i was told i cannot close my account because ebay is “tracking” me. when i told ebay i did not want my information on their website, i was told “too bad we are not closing your account”. this was told to me by a “supervisor” named britney whom refused to provide any more information. great customer support.

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Laura July 15, 2014 at 12:25 pm

Looks like eBay screws everyone in many different ways. Maybe its time for a class action lawsuit????? Then maybe they will care about how they treat people. Also how they treat the sellers considering the sellers are what make them rich!!!!

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Blueboy August 5, 2014 at 7:26 am

I’m all for a class action lawsuit against Ebay and Paypal both,since they are one in the same now.It is very disturbing to read other people’s complaints, that are exactly the same issue that I am currently involved in.Phillipino robots reading from hand written scripts and policy technicalities.Insulting to long term members of Ebay,who until recently never had such issues.Members taking advantage of corrupt customer service practices,makes things even more satanical.Illuminati everywhere,let’s just be real now!If we all just start the ball rolling we will prevail end the end.Power in numbers is a reality.First we need to find a good Christian lawyer and others to fight this corruption.We have nothing to fear and much to gain.Greed has corrupted the minds of the rich,who show no respect or appreciation for the good members of Ebay,that have made them rich and helped build this site to stardom.It’s a horrible trend in business now.Monkey see,monkey do!!!keep in mind members,they need the extra money to pay for their tickets and seats to go into space very soon!that’s a reality!Email me Laura,and other members who read this and let’s work together to stop this madness!God is good,and out of goodness comes greatness!!Evil needs evil to grow stronger.Thank you all.

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yvonne July 9, 2014 at 3:07 pm

I wa trying to get to their head office and no one speaks english well enough to understand what I was asking – too many dam immigrants that don’t know our ways or language. Go back to where you come from and if you are already there stay the hell out of our country and our businesses.I was 1.5 hours on the phone trying to get my point across———–f#$%$%^ idiots – ebay you suck – you are not nor will you ever be Canadian

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David July 1, 2014 at 10:56 pm

I really hate your bullshit policy’s . I abide by them and list thinking accurately and with detailed pictures , but still you allow idiots to leave negative feedback that is slanderous and untrue because they whine and cry. I contacted ebay tonight,7/1/14 at 8:30 to request a negative feedback be removed and spoke with a person named Aura and my case number is 1-29952732786. She refused to remove it and kept saying that it does not violate any policy’s . So I say F U THATS BULL BECAUSE WE THE SELLERS PROVIDE THE ITEMS AND NOT THE BUYERS SO YOU BETTER START BACKING US INSTEAD OF THESE CRY BABY IDIOTS WHO BLAME OTHER PEOPLE (us the sellers) FOR THERE OWN INABILITY’S. BECAUSE THEY REFUSE TO READ A LISTING OR LOOK AT THE DETAILED PICTURES THAT ARE PROVIDED.

AGGGHHHHHHH

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Michael June 28, 2014 at 7:09 pm

eBay strikes again……I had listed some e-cigarette parts on the eBay site. I got an email from them that they are taking down my listing because its a prohibited item. Ok I can live with that……but, and heres the good part two days later I get an email from eBay and a seller who I won’t name advertising the same item that I had taken down. Imagine that I’m getting sale emails on prohibited items. It would be nice If you could actually speak to someone at eBay who speaks and understands english. I can’t tell you how mad this makes me. As of my writing this there are still hundreds upon hundreds of e-cigarette items for sale on eBay. Please please please level the playing field and take them all down not just mine.

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Michael June 30, 2014 at 1:35 pm

As of today the listing STILL has not been removed and I have reported it 6 or 7 times. You guys need to get your acts together!!!!!!!

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Yvette June 25, 2014 at 1:38 pm

The customer service is horrible. A seller never sent my item, which had a price guarantee. I submitted a complaint to the resolution center FOR eBAY. All the steps were followed. Ebay sent me an email that stated my refund was deposited into my Paypal account. No balance ever showed in the Paypal account. I made numerous calls to Paypal and Ebay. No one has been at all helpful. My last call was to EBay and the representative stated there was nothing they could do and I needed to contact my bank—WHAT??? – MY BANK HAS NOTHING TO DO WITH THIS TRANSACTION!!!!!.

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Sunny South Florida June 22, 2014 at 11:02 pm

TAKE NOTE eBay – Seller’s know EBay’s policy and how to use it in their favor, even if the Seller has to commit fraud to get away with it. It’s hard for the Buyer to see if fraud is being committed until it’s to late. Then eBay awards the Seller who committed fraud/false advertising by instructing the Buyer to return the item(s), at the Buyers expen$e, for you to receive your refund. Next, maybe the Buyer returns the Item(s) for the Seller to re-list the same junk item. More justice for the Buyer. WAKE UP eBay. Next stop, BBB. :-)

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Hannah Rk Schneider July 1, 2014 at 2:03 pm

The same thing is happening to me. I got some bridesmaid dresses, but the were the wrong color! Now I have to spend $30+ to ship it to China and only get $20 back from “buyer’s protection” I hate eBay, I don’t think I will shop here again.

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Matthew Grey June 19, 2014 at 12:40 pm

I tried to use a 10% off coupon. It didn’t work. I called customer service at 7am CST and they acknowledged the coupon was valid but did not take. They suggested I buy something else. I bought a $300 item. I asked for a supervisor and my phone number was taken.
4 hrs later…no call back.
Ebay corporate number requires an extension.
I’ll use Amazon from now on. FYI I’ve bought and sold thosands of dollars in items over 10 years.
You lost a long time customer over $30 and poor service.

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Matthew Grey June 20, 2014 at 4:29 pm

…32 hours and STILL no call from the supervisor. Must be a loooong meeting…on how to effectively lose good customers.

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ANTIMO VIGLIOTTI June 18, 2014 at 7:17 pm

HI IT IS GUY BY THE NAME CHRISS HACE HE LIVES IN THE STATE OF MS. HE JUST CALL ME LEFT VOCE MAL THAT HE WILL PUT SOME STAFF ON E.B. ON MY ACC. PLEASE DO NOT AXSEPT ANITHINK, I WILL NOT BE RESPONSBLE THANK YOU ANTIMO VIGLIOTTI 727 498 xxxx

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DeAnna Neill June 18, 2014 at 12:44 pm

I have no idea what is going on with Ebay – your customer service is HORRIBLE!!!!

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Mel June 17, 2014 at 5:11 pm

Lately i have experienced that some sellers are purposely listing products falsely to lure in unsuspecting buyers. Then if you tell of their fradulent advertising they BLOCK YOU. Ebay, you have given them this power without them having to petition you for review prior to a block! They are now using this privelege to terrorize buyers into giving false reviews or “BE BANNED FROM BUYING”. This is a very bad policy and I think ebay needs to require a review with all parties until permission to “BAN A BUYER” is permitted. Hope you think so also!

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Deb June 16, 2014 at 6:52 pm

I am very upset that Ebay will no longer have Buy It Now listings as part of the 50 free per month. A Seller is forced to combine like items into 1 listing because of the Duplicate Listing Rule, so this makes it impossible for those listings to be Auction-Style. My Ebay fees are typically $50 a month and my bill this months is $118. I think this is my last month selling on Ebay !!!! One more reason—Shipping Fed Ex–Since when does a carrier give you a rate that you print from and then add charges later Ebay states that Fed Ex will check the weight and measurements and if there is a difference, the rate will change. That is understandable, but if you know your weight and measurements are correct..then s Seller doesn’t expect a change. I have base rates that a Residential Fee of $3.35 is added and an Additional Charge of $3.00 is added ( For what!!) plus on one item that was going to an Assisted Living Center ended up being delivered to the Buyer’s work for an additional $12.00 that I wasn’t aware of. That rate went from $9.88 to $23.98 —and Fed Ex won’t discuss it with me b/c it is being billed to Ebay and not me directly. Ebay then charges the Sellers invoice. I am just SICK !!! Ebay if you read this..my Ebay ID is extrasgone–PLEASE DO SOMETHING to keep this POWESELLER !!

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Scot Mc Esler June 17, 2014 at 12:17 pm

Sellers have little or no protection from EBay. I will no longer list anything to sell on EBay. There are many other forums to sell. If Ebay has no “sellers” they go out of business. Take that conversation to the EBay chat rooms.

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Laura July 15, 2014 at 12:32 pm

I agree with you 100%… Could you please tell me the other sites you use to sell?

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L James June 16, 2014 at 2:07 pm

I have paid for a 10×10 red carpet backdrop on 5/31/14. I have still not received the backdrop nor my money back. I have tried to resolve this by contacting the seller. The seller til this very day has not contacted me nor refunded my money. I have spoken to 6 eBay reps and 1 PayPal rep. I still have not received any resolution on returning my money. All I am being told is give the seller until June 19, 2014 to try to resolve the problem and if I have not received my money from the seller then they will make a decision on returning my money. Last i checked customer is always right when not receiving service of property they did not receive. eBay has become unresponsive to buyers. I will be contacting the Better Business Bureau.

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Scot Mc Esler June 16, 2014 at 4:29 pm

I sincerely empathize with you.
Ebay has as condition that there is a 45 day time lapse before they refund under the buyer protection policy.
It requires one to apply exasperating patience.
It is our misfortune that the Better Business Bureau will never resolve any issue with any business.
It is our misfortune that Ebay policy is an abomination for business practices.
Ebay is concerned solely with their bottom line profit.

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Scot Mc Esler June 16, 2014 at 1:27 pm

This is the Ebay item number – 161323411377 VW-VBG6 — 6600 mAH
The item is a replacement camcorder battery.
The buyer has two camcorders that are clearly not on the Ebay listing this battery would be compatible with, therefor from the beginning he should not have bought this specific Ebay listed Battery.
The buyer demanded that I read and understand the user manuals for both of his camcorders in two days! The buyer obviously has owned his camcorders complete with manuals for more than a year and I add he is not conversant with the pages in his own manuals, that I brought his attention to.
On due diligent study of his manuals, clear proof that he was entirely at fault.
As follows
The user manuals for the buyer’s camcorders does not list the VW-VBG6 — 6600 mAH battery as compatible and/or “optional” with either of his camcorders
HDC-TM700P Manual
Page 25 of The manual for the HDC- TM700P lists VW-VBG6 (optional) (7.2 V/5400 mAH)
Page 22 states “that in order to use the VW-VBG6 for this unit, the Battery Pack Holder Kit VW-VH04 (optional) is required.”
The precise battery the buyer should have been seeking on Ebay is the VW-VBG6 (optional) (7.2 V/5400 mAH) also including the required VW-VHo4 Kit.
The VW-VBG6 5400 aMH level is the exact identification for the HDC-TM700P according to the specifications in the manual, therefor the VW-VBG6– 6600 aMH battery is not compatible and is the reason why the HDC-TM700 is not on the camcorder list.
AG-HMC40P Manual.
Page 16 of the AG-HMC40P manual clearly identifies VW-VBG6 (7.2V, 5800/5400 (typ./min) mAH compatible with supplied battery charger.
Page 21 in the outlined box it clearly identifies The VW-VBG6 is identified as “Optional” 7.2V/5800/5400 (typ./min) mAH
The manual for the AG-HMC40 states the optional VW-VBG6 is at the 5800/5400 a MH level is the exact identification for the AG-HMV40P therefor the VW-VBG6– 6600 a MH battery is not compatible and is the reason the AG-HMC40P is not on the camcorder list.
The concise facts listed in the user manuals prove that the mistake is entirely upon the buyer. Had the buyer studied both manuals, logged on to Ebay and typed Panasonic Battery V W-VBG6 5800/5400 clearly the correct identification for the AG-HMC 40P to the Ebay search it would have shown many listings including the VW-VBG6 5400 mAH for the HDC-TM700 and the buyer might have avoided his own problems.
This buyer did not engage through Ebay “resolution” option which would have resulted in Ebay ruling who the fault should be attributed to.
If a ruling were to be made in his favor he would have been awarded a refund..
As I proved to the buyer that his manuals proved emphatically that he had made the mistake, he resorted to Vicious negative feedback.
I am completely at one with a policy that protects buyers from dishonest sellers.
I am completely a war with a policy that allows buyers to damage honest sellers with unwarranted negative feedback with no recourse to restore their good record.
Reporting this malicious/vicious attacks to Ebay accomplishes nothing.

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joseph davis June 13, 2014 at 2:38 pm

i sold a XBox forza 4 essentials game. i accurate described it. the buyer contacted me with disgruntal message. he claims i did not accurately describe it.

in the item description, i wrote the game came with game disc (singular) not discs (plural). plus he also claimed i sold it more than what it was selling for in stores. i did respond to him 3 times immediately. i included the price for gamestop.com.
he bought the item on a buy it now option for $20 and the bid stated at .99$

he also left me a negative feedback, saying the item descprition was wrong. and also that i did not respond to his message. which i did and also had them sent to my email for cases like this.

i talk to the feedback department on the phone on jun. 13th 2014. the person did not comprehend anything and was arguementive. also said she was not going to remove my negative feedback and that was final. i asked to speak to a manager and supervisor and she hung up on me rudely.

please help me?

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Lyle June 10, 2014 at 11:21 am

I bought 2 sensors, a camshaft and crankshaft, from Transglobal Auto which even has an Ebay store. 1 of the sensors shorted out after 2 weeks causing the car to be towed to a garage. They spent 5 hours and found the “new” sensor was bad at a total of $400 to repair the car. I complained, and Ebay said the buyer protection was only good AS LONG AS I DID NOT INSTALL THE PARTS! Who buys parts without the intent of using them? Transglobal is selling some NON-oem parts and passing them off as “NEW” Nissan OEM parts. They are knock offs sold in PLAIN clear bags, not in original boxes or packages. Ebay description of “NEW” parts, sold in original boxes, packaging, etc. Since January, 2 other unsuspecting buyers have bought these sensors too and it cost them a combined $1000 dollars to have their cars fixed. So in 6 months time, 3 or us bought TRANSGLOBAL AUTO parts and spent an additional $1400 getting our cars fixed because these *NEW* OEM(original equipment manufactured) parts they sell which are knockoffs made in China or elsewhere failed. And Ebay, since TRANSGLOBAL AUTO is a big seller, allows them to continue to sell junk parts to unsuspecting buyers. The heart and sole of EBay’s business is the little person that buys a few items, but they protect the cash cow sellers. I went in to change my feedback so all could see what happen to me with TRANSGLOBAL’S parts and Ebay allows the big sellers to change the listing to PRIVATE. Why, so you cannot see what I or anyone else bought that failed. Here are the 2 other sellers comments:

Avoid Counterfeit Part Per Certified Licenesed Mechanic – Caused $411.00 Repair Buyer: e***e Jun-05-14 16:00 Feedback conversation

◾Reply by transglobalauto (Jun-06-14 10:03):
I’m sorry your vehicle needed a repair, but it was not due to this OEM part.

◾Follow-up by e***e (Jun-06-14 18:38):
Sure did. Counterfeit part cost me $411 repair bill. Oem honda crankshaftsensor

And this one:

Crankshaft sensor failed.Shorted and melted the plug/wiring.Tow/Repair=$607.29 Buyer: t***b Apr-28-14 15:58 Feedback conversation

◾Reply by transglobalauto (Apr-28-14 21:01):
I’ve sold thousands of these OEM sensors. No proof provided regarding damages.

And I spent $400 to get the car fixed, plus paid TRANSGLOBAL AUTO $60 for the crap, junk parts they sell as OEM.

You need to decide if you really want to buy from someone when it will cost you more in repairs to fix the car after you use their parts than if you would have just taken the car to the shop in the first place. Thanks for the lesson TRANSGLOBAL AND EBAY. And you need to decide if Ebay is really a good deal if the parts you buy fail, and Ebay buyer protection does nothing for you, and Ebay fails to remove these sellers.

Lyle Pfeifer

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joe June 9, 2014 at 9:44 pm

i have purchased an item on ebay for a friend of mine and he gave me the address to his home and we bought this item and had it shipped there. Well it never got there and the tracking number said it was delivered and it wasnt, it was returned to sender and i tried to not get upset but ebay does not take care of the problems. amaozon runs circles around them.Anyway we went to post office and they said they made an error and that the person who sent it has to file a claim for for reimbursment of delivery. Meanwhile i open a case with ebay and i responded to the emails i got and just spoke to a woman on the phone named brooke and was horrible help. She tells me that the emails i responded to dont go to the seller nor do they go to ebay . Then where do they go she tells me to contact seller and that is what i was thought i was doing. They dont want to help you and make you do all the work. Fine i will pay for the item so they make money and after that they dont care. I asked for a phone number for corporate and she tells me there isnt one. Wow how hard to belive that a company like ebay dont have a phone. So now i have to right a letter to corporate which will take another week before i get an answer all this just to buy a 40 dollar item on ebay, This is a joke

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Sherry June 9, 2014 at 8:25 pm

Wow…there are a great many negative comments….not from me. The last 6 months on ebay as an emerging artist have been the best time I remember ever having. You website has taught me “best practices” and being honest, responsive to buyers, and delivering what I promise in a timely manner with eBay shipping labels have started me toward building a genuine business. Using paypal for my sales and art supply purchases online will make things very easy come tax time. The seller support is incredible and I look forward to making top seller status by the end of the year. Anyone that complains about the ebay fees can’t have ever sold in a gallery or consignment shop. Thank you…thank you…thank you!

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Mr. Jeffrey E Beck June 6, 2014 at 5:39 pm

Dear Sir or Madam: Going to report ebay company to the Better Business Bureau of San Jose, Ca.95128 if i do not get a refund in a timely matter for an item i bought and not satisfied with. Item number is 221440571271 sale date 5/21/14 from ebay member bjben27paul. Sincerely, Mr. Beck

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Dane June 6, 2014 at 4:57 pm

Ebay has become completely unresponsive to customer problems. I found a bug in ebay software today trying to print a shipping lable. If you go to your “sold” items, the 1st thing you see in the sold items list is a check box to “select” that item. The bug is when you “select” the item you want to print the shipping lable for it dissables the “additional Items” drop down on the right which contains the “reprint shipping lable” selection. “Customer support” claims that is not a bug, but could not explain how to print a shipping lable after checking the select box. Sorry eBay, you have gotten too big to actually help the people who want to use your system. A sad day indeed.

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Melinda June 4, 2014 at 11:01 pm

When did eBay start supporting Terrorism? There has been a listing up for months #360882637882 and has sold 34 books and counting of The Anarchist Cookbook. This book written by William Powell is an extreme survivalist guide with “recipes” on how to make bombs. This listing has no picture (which dosen’t folIow eBay guidelines) and directs you to other websites for a discription of the book. I have called over a dozen times over the last 10 days and just get switched from Customer Service to Mediation to Listing Specialists and back again. With no result. I have even had eBay representatives that can’t believe this book is still on eBay with the promise on removing the listing “immediately”. However when I am transfered for the 4-5 time, the next representative doesn’t know anything about what the last representative promised. All the while everyone keys in notes that somehow disapper for the next rep. Their only response is that they can open a report and start yet another investigation. Every night evening I check to see if the listing has been taken down and every evening it is still up. So I use the “Report this Item” button, every evening……nothng has happened! This seller has close to 1,000,000 feedbacks…maybe eBay does’t want to tick off a big seller!!!!!!

SHAME ON YOU EBAY!!!! SHAME ON ALL THE FALSE PROMISES!!!! SHAME ON THE IDIOCY OF THEIR EMPLOYEES!!!!!! SHAME ON EBAY TO ALLOW TERROSIM TO FLOURISH IN THE USA AND BEYOND OUR BORDERS!!!!!!!!

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James May 31, 2014 at 1:19 pm

Can no longer access the email account I have registered with eBay the phone line is no longer current eBay won’t let me access my account to change either….don’t want to lose my account and account history worked hard for it. I am blocked out and neglected by the poorly designed password change protocol just a shame that a multibillion dollar company can’t do more to protect notify and assist…loss of confidence with eBay with my personal and financial information which is obviously an incompetent and/or just irresponsible hands..

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