Dollar General Corporate Office

Dollar General Corporate Office Address

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Contact Dollar General

Phone Number: (615) 855-4000
Fax Number: (615) 386-9936
Website: http://www.dollargeneral.com
Email: Email Dollar General

Executives

CEO: Richard W. Dreiling
CFO: David M. Tehle
COO: Gregory A. Sparks

Dollar General History

Dollar General was founded in 1939 by Cal Turner.  The first store was located in Scottsville, KY and was called J.L. Turner and Sons.  The first store actually called Dollar General was opened in 1955 with the idea that all items in the store would be $1 or less.  The idea took off quickly and all J.L. Turner stores were changed to Dollar General’s.  The chain reached 29 stores by 1959.

J.L. Turner died in 1964 and Dollar General went public in 1968.  In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company.  Cal ran Dollar General until 2002.

In 2007, Dollar General was acquired by private equity firms and taken private.  2 years later, in 2009, the company was made public via IPO.

Today, the company has over 10,000 stores in 40 US states.  The Dollar General corporate office is located in Goodlettsville, TN.

 

{ 426 comments… read them below or add one }

Dotty Shaw April 23, 2014 at 5:20 pm

General Dollar in Hillsboro, WI is very nearby and I have in the past shopped there at least 2 times per week and walk over there in between if I need an item or two. The employees have until Christmas time always been local people that you knew by name and enjoyed your shopping endeavor. After Christmas things changed drastically. The isle’s are cluttered with a mismatch of an item here and same item two isle’s over. There are new faces every other day, no locoal employees, no lasting faces. On top of all this the store doesn’t look like it has been swept or floors cleaned since December and in some spots your shoes become sticky from the filth on the floors. Merchandise although mismatched is filthy. What is going on in this store? From the time it opened until recently it had been a clean environment and well kept. Currently, it is not an enjoyable place to shop as often you need to move stock carts to get to the shelves for items you are shopping for. I need to drive 25 miles to Wal Mart but in the future if Hillsboro,WI store doesn’t improve 25 miles a week for a clean and enjoyable shopping experience will be well worth it. I am complaining not only on my behalf but for other shoppers I have spoken to in and away from the store about the disgusting way the store is and is being managed. I don’t see the same person twice let alone someone who has been there long enough or that might look like a manager.

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Jami Paul April 22, 2014 at 1:46 am

My husband and I just moved to Antlers,Ok.The Dollar General is right by our house,so I have spent a lot of time there.It is the dirtest store I have ever been in.You can’t get down the isle to get anything because of the clutter and don’t even think about asking for help.That surely won’t happen.So this Sunday,Easter Sunday, the weather was horribl.It rained for hours really bad. In the middle of the rain my neighbor came over her child was sick and needed a ride to go get medicine.It was a few minutes after 7:00 (p.m.) We were met at the door by a very large and rude man that told us they were closed .I told him the sign said they closed at 10:00 p.m. and there was no sign saying they were closing early for the holiday. He said that wasn’t his problem his wife worked there and she was f***ing locking the doors and going home. If I didn’t like it to f***ing bad. Way to go Dollar General nice.Oh when I told him I just needed Tylenol for a sick child he said you should have been a better mother. I will make sure everyone knows about this.WORST STORE EVER and she will be sending you the Er bill!!!!

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ROBERT HUTCHINSON April 21, 2014 at 12:41 pm

store no.08812 662 w.main st blanchester,ohio. we bought some potting soil. it was out side the store so we got to reg. and told manager we wanted a bag of the potting soil out side. she said we would have to go carry a bag in. i said why do you keep it out there for if we have to carry it in . her reply was(because it makes it easier to load in your car). does that make sense? if you have to bring it in it doesn’t make a bit of sense. not only that she should have had a clerk get it for us.this is not the first time similar thing has happened. poor set up and management. Robert Hutchinson

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Roger Stringer April 20, 2014 at 9:50 pm

I was in the Dollar General store in Perry Iowa. It was the filthiest store I have ever seen. There was open damaged food products on the shelves. all the Items that were on shelves were thrown together with zero order or neatness. Many items or products on the floor through not the store had to be walked around,It was not from stocking shelves. I like Dollar general and have been in many. that place was filth on Easter Sunday.

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Tammie April 15, 2014 at 3:07 pm

I really enjoy shopping The dg or i did..you can not shop it is like the isles are the stock room.
Iowa la 70647 and leblue settlement please get a storage room or you will lose business

and get automatic doors for the handicap

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Kenneth Kirkland April 14, 2014 at 5:37 pm

I am going to copy the above statement and report it to Department of Justice as a Civil Rights Violation since it is plain that Africian Americans are getting special treatment and consideration over others at Dollar General . Not to mention OSHA for safety violations !

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carlos peña April 11, 2014 at 9:43 pm

I made a quick stop at the Dollar General located on Chickasaw and Valencia Lane to purchase some color pencils that I was going to send to Dominican Republic. I grabbed everything you had about 12 Crayola brand and 7 or 8 of a cheaper brand… The Crayola brand had the price of $2 but it had a sticker of a $1.50, and the other brand for $1.. When I get to the register to pay for it, they changed me to a different one I made me wait, OK no biggie…the cashier begins to charge me… The Crayola brand was ringing up at $2.. I told the cashier that it says $1.50, the gentleman I’m charge verified and I was correct. It expired on the 31 of March and it wasn’t taken down. He said that he could only do a few but not all.. I told him that I work for retail, I understand but it wasn’t my fault.. He said… Only a few… I just left… I’m not a person to complaint but things like this makes me upset…

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Shopper April 10, 2014 at 10:25 pm

I visit the store at 100 Short Street in Greenville, Al. Two young men came in the store (African American) and one of them had on pants with shorts and the this young lady named Jessica came out and ask the young man to pull his pants up and the young man did. Well Jessica comes back out still talking to this man after he pulled up his pants and she continued at this man. Well I called and told her that she handled that situation very wrong and she basically was Rude and Very Unprofessional. When I said I would report her to headquarters she said she did not care and continue to be rude and unconcerned. I alter called the other Dollar General locate don the Greenville bypass and this manger was Yelling at me and I guess all African American are related because she was like was that your child but I am calling as a customer who just left your store and she was also Rude. I have never in my 45 years of living seen terrible work ethics, no professionalism, neither of them wanted to her my concerns. There were other people who witness this and something needs to be done. I know this is not the way Dollar General wants there customers treated and I pray something is done about this. If you are in Alabama in Greenville do not visit these stores.

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Sheila Lovell April 10, 2014 at 9:40 pm

I’ve emailed corporate twice about the last chance section at the store on Stockbridge Road in Jonesboro, Ga. Twice, I’ve gotten items from the store when an “extra 50%” sign was taped up in the last chance area. Both times, the cashier or manager tells me it is the price that rings up, no additional price. When I ask why the signs are up, they just repeat that the prices are as they ring up. I’ve asked for a response and no one from corporate bothers to email or write me to address this situation. Pretty dissapointing when corporate acts this way

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janice holbrook April 9, 2014 at 4:24 pm

I not knowing left a bank envelope on the counter while paying for my merchandise. A guy behind me turned it in to the employees. They supposedly put it in the safe until someone claimed it. Guess what? They supposedly gave it to another lady that claimed it was hers . They stated that a bank receipt wasn’t in the bank envelope with the money which i knew it was because I had just left the bank before I entered their store. They didn’t know how much money was in the envelope, but they knew there was no receipt. Isn’t that funny. I think my money went in someone else’s pocket. My lawyer thinks so to. This store is in west liberty, ky on prestongsburg street.

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Dorothy Halterman April 8, 2014 at 11:12 am

I had to go to Dollar General in Monterey, Va this morning and the store is in total disarray. The floor is very dirty, it never gets swept or mopped, the shelves are very messy and items laying on the floor. carts are always sitting around in the way and boxes too, can’t get to what you need for the big blue carts . The manager is also working at a local restaurant and neglecting this store. Everyone is commenting about the awful condition of the store. I hope you will check into this and take care of this problem. This is my second complaint. A surprise visit to this store would be good.

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William Kirk April 6, 2014 at 10:31 pm

Hi, I bought a 16.9 oz. of DG mouthwash at the Dollar General store in Milton, WV. I wasn’r expecting to take it back to the store.and threw away the receipt. I tried the mouthwash and it tasted like it had kerosene. I always thought if you bought something and you didn’t have the receipt that the policy was they let you have something else in place. I took it back and they wouldn’t do that. I bought a bottle of Scope and they wouldn’t refund the difference. A guy by the name of Nick waited on me and the store manager was there right in the store. She overheard what was going on for she was stocking the shelf close by.
We do a lot of shopping at that store but not anymore. They are not getting my business and I will find out what is in the mouthwash to make it taste like kerosene.
William..

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John W Merritt April 6, 2014 at 6:16 pm

I was in one of your stores in Bedford Va yesterday and I have to say that was one of the filthy nastiest stores I have EVER been in and I made a comment to the person checking me out and she acted like she could care less you just lost a loyal customer I will never go back again what a mess.

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B. Green April 6, 2014 at 2:28 pm

The Dollar General in Liberty, Mississippi employs a couple of hostile, unprofessional, lacking in decorum and knowledge of customer service, women. Neither one wore a name tag, but I did see a name by way of a tattoo on one, if anybody at Dollar General cares.
Long story short, I was disrespected without any kind of provocation and ended up leaving the store and the items I wanted to purchase on the counter. That seemed to be the goal.
Good thing there’s a Family Dollar in town. Those people understand that business doesn’t exist without a customer, and they have my business from now on.

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sharon April 4, 2014 at 2:03 pm

I just left DG on Main St, Danville, KY. An elderly man, with a can of pineapple came to check out. Asked if there was any cool whip. There was a woman at the cash register and a man, employee, standing there. The man said it’s over there….didn’t even try to help…I said “this man is on a cane…someone may want to help him”. I got looks from hell from both of the employees….good grief..where is customer service anymore?

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JT Leachman April 4, 2014 at 12:12 pm

I bought a propane tank for my grill at the DG store at Hwy 53 and Steve Tate Rd in Ball Ground Georgia. The tank did not work, the handle broke when trying to open it. The assistant manager, Judy Bright, told me today it was not the problem of DG but I had to take up the issue of the faulty tank with Amerigas. I told her I brought the tank from her store not from Amerigas.
Never the less, she refused to give another tank or refund my money.
It was only $40, but the principal is the issue.
They do not deserve our community’s support if they are willing to stand by their products.
JTL Jasper, GA

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C. Sprouse April 4, 2014 at 12:18 am

I am an employee and my boss goes about his job unprofessionally.

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Anita Nichols April 3, 2014 at 10:03 pm

The Dollar General Store on Washington Avenue in Cookeville, Tn. has bad customer service. When my husband has been there, clerks have stand outside smoking instead of waiting on customers. My husband has left purchases on the counter and left the store because he wasn’t waited on. Bad Customer Service!

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George Berry Jr April 2, 2014 at 5:23 pm

I used to be an employee of Dollar General for at least 2 weeks. Why I left was because my main job with Oreilly Auto Parts was interferring with my job with Dollar General. My last day was March 29, 2014 at the Dollar General in Savannah, Ga on Bay St. Manager was named
Reggie. My main job was calling me too much. Even though my schedule was 5am-11am, Oreilly’s wanted me 7am-5pm after I started working for Dollar General. What I trying to request is my termanation notice, but I’ve been jumped from one person to another and no one has given me a straight answer. This is for Government assistant for my family and is time sensative. So if you can,please mail or fax the letter, with a Dollar General letter head, stating that I was terminated. Thank You

Sincerely,
George Berry
Address:
XXXX Augusta Rd
Rm XXX
Garden City, Ga 31408
Phone number:912-665-XXXX
or fax number: 912-964-XXXX

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monique April 3, 2014 at 4:55 pm

U might have to call corporate office . or file a complaint with BBB or call unemployment office b c dollor general does not read these comments

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monique April 2, 2014 at 5:14 pm

I use to work at a dollar general store I was an ast manager training to be a store manager and was fired because I had drill and did not go to inventory BC I was tired . I was hired back after two months work a shift all day and fired again . since then I have contacted c office and d m BC I want to go back but was told I was non hire able . then last year I was told I was rehireable so I took test but told me wait six months . so today I contact h r and was told I am non hire able and in order to come back I would have to do an investigation . do I ask for one or should I just say this is not the job for me … Feel free to email me sduresXXXX@yahoo.com

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Sandra Rainbolt April 2, 2014 at 9:40 am

The 75% off sale sign was posted, but the register was not “set up” to compute this sale. When returning to this Belleville, IL store to have my purchase adjusted to reflect the sale
price, I was treated by the mgr & clern with such demeaning attitudes. To make matters
worse they could not understand the simple adjustment that needed to be done, & I spent 15/20 min waiting while they, using their register & calculator tried to compute the error. It was done but not accurately Never did the mgr apologize In fact he kept saying “There is no 75% off sign there” After hearing him say this 3 or more times, I went to the rear of the store & found the sign – in fact there were 3 signs posted in that area – and brought it to him It was a humilating experience. Needless to say,I will
not be a regular in that Dollar General store – or any other !!!

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Marsha Martinez April 1, 2014 at 8:18 pm

I want the Dollar General Corporate Office to be aware of my involvement as an Activist/Civil and Human Rights in an incident that occurred in your store in Cotulla Texas. I am originally from there and have met with the same problem….a dear friend of mine Maria Huerta went to your store today and upon entering noticed the loud music blaring from the radio that employees have by the cash register and asked an employee if they could lower the music. Her young autistic child reacts adversely to loud music…they ignored her request. ..she then asked the mgr of the store and still they never turned their loud radio off for her. Her child became anxious and which can be expected of an autistic adolescent he stresses from the loud radio and stayed distressed for the remainder of the evening way past his mom leaving the store.
She was upset and in tears at the total lack of respect and unprofessional behavior shown by your store.
I will contact the Alliance for the Mentally Ill…since I have experienced firsthand this stores rebellion. ..all because I did …one day while I was there turn down their blaring radio…the cashier was fine with it but shortly thereafter the mgr on duty reached over and turned the volume up loud…he was listening to some heavy metal with abrasive language.
I told him it was offensive to me and my 78 year old father …he walked away without validating me.
Today I contacted Dist. Mgr for that area ..Albert Obregon…without looking into the incident yet…he made a comment that he supports his employees having the radio on…I told him I would continue my efforts in having Dollar General in Cotulla Texas turn their loud radio OFF.

Marsha Martinez
McAllen Texas
Activist

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Linda Connolly April 1, 2014 at 3:53 pm

store 10754
I just left a complaint on the phone about this store 10754.
the manger on duty on 3/31 at 18:04:39 was a very rude, lazy and had an i don’t give a crap attitude that the Rubber maid bowl set that was on sale for $3.50 was in the wrong place. I took the set up to the register and it rang up $7.00 and the tag on the shelf stated on sale for $3.50. the manager said the item was in the wrong place and took me to a shelf that had Sterilite products and i said where is the Rubbermaid bowl set on sale? she took me across the store to another isle and handed ma a 2 piece set that was on sale for the $3.50, but when it rang up it was $2.25. I have no idea what Rubbermaid item was really on sale for the $3.50 but she was never able to tell me, she lied about the other set, the main reason i am not happy is her I don’t give a crap attitude. She was literally huffing and puffing and stomping that i dare bother her about the bowl set i wanted to buy.
I have been going in that store for 14 years and this is the 1st time i have felt like your employee wanted me to get out and stay out. what a shame a black person takes such joy running off a white customer that has money to spend, she really is bad for your store . she hates white people- you can tell.

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karen March 31, 2014 at 10:20 pm

I go into the dollar general in maysville ga. Almost every other day, Normally I’m greeted with a smile and treated like I’m important. The past two times I’ve had an awful experience with none other than a member of the management team. She is not only unavailable to help when needed by regulars like myself but also to her staff. She is constantly on the phone or standing at the register talking to husband/boyfriend. On the last visit I had the store was incredibly busy. She was sitting in the office not caring to open another register. Quite a bit of people were getting impatient. The girls name is heather. I think she should be retrained giving her position, she is not only giving the store a bad rep. But setting a bad example for her staff as well.

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Caitlynn Miller March 31, 2014 at 8:58 pm

I go to the dollar general all the time in Marshall WI.
I hate to say, but most of the employees are gross. There is 1 person I have seen that does not have clean hair. It is very greasy. He has this beard thing that looks disgusting. I mean really? No one wants to have to smell bad odor and look at uncleanliness. his hands are very dirty and under his fingernails. I mean come on. Have some respect for yourself.
The next thing is that their service sucks. I mean there are 2 ladies that are wonderful and nice. But Ill be standing there for 3-4 minutes and the kid I was talking about just keeps on stocking. I mean he has to be called up there by other staff all the time. I mean really?
Someone seriously needs to fix this.
the new employees barely even talk unless it is a hi. like we people like small talk!

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vicki March 31, 2014 at 4:15 pm

Hi, I stopped @ your store #14873 in christiana , Tn.. a few
weeks ago. I have to give praise to each worker in that store. They were kind & friendly they made me feel like a valued customer. The store was immaculant clean & extremely organised.I was impressed. !!!! Give your workers araise !! Lol… thank you for a pleasant experience. Vicki kuhn

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Martina March 31, 2014 at 1:20 am

As a former Store MGR of your company wrongfully terminated, I suggest that you shut the mouth of your DM Rich Hayes in the Kansas City, KS Area. I was treated like crap and threatened by him with no support from Corp.. He put my crew in harms way twice. I was threatened by him because I called the office of Kathleen Guion in reference to the matters. I was told by him I was not allowed to call Corp anymore. That I made him look bad. I reported possible internal theft to him and was told it did not mean a person was dishonest because I had a feeling something was going on. Just for it to come true. Needless to say, he tried putting me in the middle of it as if I was the thief. Later to even threaten my job if I did not step down. He told me he was sick of me and wanted me gone. All because I stood up to him and did not cower in a corner. I did my job and then some. I worked 70+ hours a week. I was let go because I chose to keep extra money in the store for a holiday weekend. They came in and treated me like a common criminal. The money was all there and no reason for me to be told I misappropriated funds. We were trained to hold back for holiday weekends and if it was not correct then everyone of your MGRs should be fired for the same reason. If he keeps running his mouth about telling people I was stealing, he had better make it platinum because I have now obtained me an attorney to SUE DOLLAR GENERAL. Everything I did has a papertrail behind it and can be substanciated to the tee. I am also aware of the E-Mail that was sent out to all the RM and DM in reference to the termination of African Americans. The DUMMY left his briefcase open and I saw it. The E-Mail stated that no one who was African american could be fired unless it had to do with MONEY. Thus, he threatened to fire me in all ways but could not do so until I kept extra funds in the store for the New Years Holiday Weekend where the bank would be closed for THREE days and I would run out of change with nowhere to obtain more to carry us through. He refused to raise my PETTY CASH SO I CHOSE TO DO AS I WAS TRAINED AND KEPT EXTRA FUNDS TO KEEP THE STORE RUNNING!!!!! You did nothing to help me with the RETALLIATION I was up under. YOU REFUSED TO LISTEN OR HELP!!!!! He cut my payroll to bare minimal making it impossible to run my store. Thus, resulting in my having to work 70+ hours a week without a day off. What happened in that store after I was gone had nothing to do with me. It was brought to my attention after the fact. In which I and I repeat I went to the police myself to report what I had been told by the people who were involved. YOU NEED TO RE-EVALUATE THE PEOPLE YOU HIRE TO BE IN CHARGE!!!! When my store was robbed, I called the RM and DM over 30 times before I got a response. Needless to say the response I got was what do you need, you have called my phone excessively. What kind of response is that???? A water main broke in my store flooding the entire mid floor to the back room. I called to request to shut the store down for the safety of my staff and customers. I was asked if there was water in the front half of the store. My response was no. My direction was to rope off the back half of the store and continue business as usual. Are you kidding me, where was the concern for the safety of the customers and staff. An E-Mail from Corp giving the option to close down due to Inclement weather. I chose to close down to ultimatly recieve a call from the DM to open back up. I was there all by myself after dark, mind you a Corp rule NO NO, and was told I still could not close my store down. I have chosen to not persue any of this in all this time but beleive me when I say, “I WILL PERSUE ALL OF IT INCLUDING MY PAY FOR ALL THIS TIME AFTER BEING WRONGFULLY TERMINATED”!!! This is not a threat, it is a PROMISE to you that I will be true to my word. I am tired of the crap that is being stated in reference to me. It is not my fault that I am not a COWARD nor would I kiss his ASS to keep my job. You need to look at your RM and DM for the crooked crap they were doing but no one was willing to speak up. INVESTIGATE THAT!!!!!

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