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Dollar General Corporate Office

Dollar General Corporate Office Address

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Contact Dollar General

Phone Number: (615) 855-4000
Fax Number: (615) 386-9936
Website: http://www.dollargeneral.com
Email: Email Dollar General

Executives

CEO: Richard W. Dreiling
CFO: David M. Tehle
COO: Gregory A. Sparks

Dollar General History

Dollar General was founded in 1939 by Cal Turner.  The first store was located in Scottsville, KY and was called J.L. Turner and Sons.  The first store actually called Dollar General was opened in 1955 with the idea that all items in the store would be $1 or less.  The idea took off quickly and all J.L. Turner stores were changed to Dollar General’s.  The chain reached 29 stores by 1959.

J.L. Turner died in 1964 and Dollar General went public in 1968.  In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company.  Cal ran Dollar General until 2002.

In 2007, Dollar General was acquired by private equity firms and taken private.  2 years later, in 2009, the company was made public via IPO.

Today, the company has over 10,000 stores in 40 US states.  The Dollar General corporate office is located in Goodlettsville, TN.

 

{ 577 comments… read them below or add one }

Jillian Bartkowiak July 27, 2014 at 5:24 pm

I have been using the original oil of olay face cream for years, well I ran out, so I went to my local Dollar General store and they just ran out so I grabbed the d.g brand and I love it! It just might work better than the original. So I will be purchasing only the d.g brand for now. And I got my Mother using it too. Thanks for a great product.

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Ashley July 27, 2014 at 4:56 am

I have been a dollar general shopper for sometime now….and when we moved from tx to ar I was so excited to see that a dollar general was walking distance from my house, however I was pretty disappointed when I arrived over and over and over again. November 2013 was when I first stepped foot into the store and it’s July 2014. I have not once been in that store and all the lanes and products be off the floor and on the shelves. Items are not always were they should be or priced properly. If you ask for assistance half the time it’s first attitude then helpfulness.
I went in last month for my daughter to pick out a birthday gift….most of the toys were up and are up in the back of the store….I couldn’t find someone to help me….so we looked in the small toy section….she was looking at this doll and when I pulled the doll out to show it to her the shelve feel down….the dolls were holding it up…what if that would had feel on my child or a child….told them about it…no big deal.
Went to get a energy drink….thinking what the hick is on this can…I guess a sold spilled or busted….told them about it…..not a big deal.
Today I go into the store…get cat litter….the price tag holder falls off the shelve…really! I can’t move my kid up in down the lane…have to leave her in the middle of the main lane so I can see her to walk down and get my product……then I go down a lane just to have to back right out of it because of all the boxes…..then I finally get my energy drink ( 1Month later of saying hey I think a coke or something got all over your energy drinks) and my finger goes right into what I was hoping was coke…on top of the can…I had to look for a clean energy drink that I washed before drinking when I arrived to my house.
Really!!!
The worse thing is the employees are so nice and sweet….but really….how hard is it to keep your store organized?
But they get so much stuff and have no room for it……and another thing is I don’t drive so it’s my only option when my husband isn’t home…we spend so much money at dollar general….and if I did drive I wouldn’t go back to that location again.
I was so irritated today that I took pictures but idk whom to send them to.
Hopefully this store can get themselves together….I’m a freak when it comes to organization and that store is awful!

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Delois conyers July 26, 2014 at 7:53 pm

I am a over-the-road truck driver, I recently stopped at a truck stop and was pleasantly please to see a dollar general next door, but was very disappointed when I went there to shop for my personal supplies for the week and this store has no hair care product for ethnic hair. Not even shampoo for black hair. The store is in Lexington,SC long pond rd. I ask clerk where I could find the products I needed, she informed me that they don’t sell ethnic hair products. Needless to say I was shocked because even in Laredo , Tx dollar general has those products.. Delois Conyers

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Susan July 24, 2014 at 8:47 pm

I was going to complain about how filthy the Dollar General Store in Rison, Arkansas is but that seems to be a pretty common problem with DG.
The floors are filthy, shelves and even check-out counters are filthy.
I don’t care when I go to this store, it is always filthy!
Our local grocery store is always so clean and if they can keep the grocery store clean, you would think that Dollar General could do the same.

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alphonse daub July 24, 2014 at 1:17 pm

Looking to set up a store in our area. Call Al Daub at 315 542 xxxx. Thank you.

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Odin July 24, 2014 at 7:11 am

I work at Dollar General, and the job’s a recent acquisition for me, and I must say, I am far from impressed. The store has been a mess since I started, I’ve received extremely minimal training, and the job I originally applied for, and the position that showed in the computer system I was given (asst. manager), is apparently not the position I’m actually supposed to be working in, which is Lead Sales Associate. Not really what I signed up for. But even so, I have the usual complaints: Not enough time to do the work assigned, being expected to juggle multiple time-consuming tasks during a shift so that nothing really ever gets done, and lack of support from other employees and management. I think the problems everyone (customers and employees) have with this company lie in the payroll budget. There are never enough hours budgeted for any given store for more than two employees to be on the schedule at any given shift. Employees on a shift consist of a “shift lead” either a manager, assistant manager, or lead sales associate, and a “cashier”, sometimes a lead sales associate or just a sales associate. The “shift lead” is expected primarily to stock the store, but has other administrative duties as well, i.e cigarette count, counting the tills, and various other paperwork. They must also check in vendors, and assist with checking out customers when the lines get too long or the “cashier” is on break. The “cashier” is primarily responsible for checking out customers, but is also expected to stock a good portion of the store, and assist in whatever else customers may require. Why do you think no one is there usually to check you out when you come to the counter, and you must page (by whatever method exists in you local store, I’ve seen several) the cashier to check you out. He/she is probably stocking or dealing with some other task. This causes complaints, and so does the lack of stock, and/or the messiness of the store. There’s just not enough time in a shift to do everything that’s required. Sure, the manager spends a good bit of his/her shift stocking, but usually there’s so much stock, it takes DAYS to stock everything with only 1 person focusing on it per shift, with limited assistance, and by the time that truck’s out, the next one has arrived, as most stores get a truck weekly. Also, stores are often overstocked, at least, mine is. I don’t know what they base ordering off of, but it’s ridiculous how much
overstock we have that will not go on the shelves. Then the employees get yelled at/written up because they didn’t stock EVERYTHING, no matter that there’s no space for it, and if it WAS put up, but in the wrong space, here come the customer complaints and here come more… you guessed it! Write ups! That’s their favorite threat. Write up write up write up. It’s all they talk about, managers and the DM, who is, by the by, a pompous ass though I’ve only met him once. I’ve basically had it already with this company, and have never had a worse job in my life. And I’ve only been with them for a few weeks, and I’ve worked retail for other companies since I was 16 (11 years!), and done well. I’ve never had any customer complaints, and management has always praised me, but this is by far the worst. I wish I could pursue some legal action against them, but I don’t think there is any legal ground here. Oh, there’s also this, I was told bluntly: If you’re a keyholder, you can’t take your (1 hour, off the clock) break outside of the store, because
your cashier might need you. My thought was EXCUSE ME? You can’t tell me what I can and cannot do off the clock on my break. It’s against the law to require me to work off the clock, but that’s exactly what they do when you’re a keyholder. If that cashier NEEDS you, you have to walk back in and assist. Oh, and guess what, you can’t clock back in!
It’s true! You have to stay off the clock because for some reason I don’t understand, you’re supposed to have an “uninterrupted break”, and I guess if you don’t clock back in to assist, it looks good on the time clock. Sure, you’re supposed to take the additional time you worked off the clock as an “on the clock” break, but who ever has time for that as a keyholder, especially when you’re the only keyholder in the store? No one, that’s who. This company is violating some labor laws, I’m pretty sure, but I’m also pretty sure they have some high priced lawyers that would get them out of any heat, and they keep their employees too poor to hire any legal help anyway. Oh well, I’ll be leaving them soon, I think. If I could do anything about it, I would, but I think I’ll just satisfy myself by warning away every single person who ever thinks of working there that I hear about. I guess I should have listened to my wife, who worked for them for a few months before she hurt her knee (thanks to the bending and stocking she did at, you guessed it DG) and had to quit. She said I’d hate the job, but I needed the work and I thought it wouldn’t be as bad as she said. Oh well, I guess I learned something. Listen to the wife! LOL

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Christina July 24, 2014 at 4:02 am

The Natchez,MS location sells rotten meat to their customers. I have bought meat from this store three times and EVERY time the meat was rotten. It is disgusting and I am sick of it. It makes me wonder how many other people are being sold rotten meat at this store. Needless to say I will NEVER spend money at a Dollar General ever again and neither will any of my family and friends. I am spreading the word throughout Natchez and hopefully soon no one in Natchez, Ms will ever shop at Dollar General again.

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Nettie July 23, 2014 at 1:32 am

Your England, Arkansas store is nasty and under staffed…too cluttered to get through….

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tiffany July 22, 2014 at 9:18 pm

I visited your #6455 in cape coral florida on 7/18/14 as i walked in i overheard the cashier serena talking to a customer using foul language in front of everyone including my kids and other children in the store. I did my shopping normally like i always do then when i proceeded to check out there was a huge line because this cashier was chatting with someone on her cell phone. And once again using inappropriate language in front of us. It was my turn to be rung up after waiting 15 mins. she didnt even greet me,say hi,how are you or anything she just seemed to have this attitude with me for no reason and acted as if i was wasting her time. I then asked how much this item was she just said “i dont know its my first day” i asked if she could call someone up to find out for me and she flat out said “no” and continues to ignore me basically.she couldnt even bag my groycerys right.as im collecting my bags she gets back on her phone and walks outside to take a smoke break blowing smoke in front of me and my kids with this nasty look on her face.i went home and called the store i spoke with a manager who was very apologetic and was concerned about my shopping experience i did mention how i will not be shopping there anymore due to this one employee serena she has a nasty attitude and lacks customer service skills im surprised she got hired with the way she acts. No one should be that rude to customers ever. If she continues to work there the store is going to lose alot of customers.

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Tara July 22, 2014 at 3:53 am

I currently work for the new store in Finleyville, PA I have never had such a horrible job in my life! I don’t understand the amount of work you want us to do daily but don’t give us the hours to have enough employees to get it done! We are there by ourselves for hours then when we get a second person times up and we can’t stock anymore we have to recover. I’m a key holder and I’ve never had to work so hard in my life and get paid like crap and I just looked up the CEO and he make over 7 million in 2013, must be nice to sit in your nice cool office while we bust our asses to run your stores keep them clean keep customers happy and sweat our asses off cause you have to set the AC to a very uncomfortable 78. I haven’t found anything you guys do that shows any appreciation or respect to the employees that are doing all the work!! I made more money as just a cashier at getgo and didn’t have to do anything! I also don’t feel we should have to take an hour break on an 8 hr shift key holders shouldn’t have to take a break at all because I never get an uninterrupted break! Cashiers should be able to do voids and count their own drawers. The carding everyone no matter the age and if the liscense is expired you cant needs to be changed, there is no reason a 70 yr old needs to dig out their id and no reason we should have to refuse a 70 yr old smokes because it’s expired that’s absurd and I’m tired of being cussed out over it!!!! The sale stickers that go up weekly also need to be reviewed cause I’m so tired of putting up stickers Saturday then super Tuesday comes and I have to go around and take down 25 plus last wk cause they conflict with the new ones! That is a waste of time that could be spent stocking. You wanna save money put an option for a receipt and don’t make them a mile long such a waste of paper all I do is throw receipts away! Also the resets that’s absolutely absurd, you make us waste hrs to reset an entire isle because there is a few new items, how about just putting them in the discontinued spots and how about not resetting the same isles every 4-6 months! Also the amount of discontinued items that I have to take of the shelves EVERY WEEK is getting out of hand our last chance section is small and we have about 2 isles worth of last chance that is in totes taking up space in the back room. The ordering system is horrible too I’ve never had to stock and half of it can’t go out cause its overstock. Setting end caps constantly, moving isles around and sending too much of promotional stuff all these things could save so much time and money. Bottom line is the workload is way too much for the crappy pay. You would think with the employee turnover rate you would realize you need to change things! I could go on forever. Oh and the DMs all got ipads and you got rid of their laptops even my DM said that was a waste of money and she hates it! How about giving us raises and paying us what we’really worth which to you is apparently nothing!! It’s a slap in the face. I’m thankful to have a job and the only reason I’m still with your company is because my manager is amazing and I don’t wanna screw him it took us 3 months to get a key holder after one quit. We need to fire someone and my manager won’t because we can’t find anyone that wants to work for 7.25 and then when they hear the workload they definitely don’t want the job. You can’t live on 7.25 and me being part of management I can’t live on my 8.50. Why don’t you try working 32 hrs and paying your bills!! How about giving unlimited hours and watching how much better your stores are run and howuh more gets done! And stop sending so much crap and your stores won’t look like garbage! We get compliments on how nice and organized our store is compared to all the others and our store is quickly turning into a big clutter cause of floor stands and stuff we have no room for. Oh the clothes we barely sell clothes and they keep being sent we have at least 3 roll tanners of clothes that can’t go out!!!! Get your stuff together and hire people that know what they are doing and have seen clue about time management!

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Brenda Loucks grindle July 27, 2014 at 9:56 pm

Amen sister

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Elinor July 22, 2014 at 12:10 am

7/21/14
Please email me and let me know when your Dollar General Store will be opening on Quacco Rd., Savannah, Ga.. This location is perhaps half a block from my home.

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Fairy Gonzalez July 21, 2014 at 8:27 pm

My mother has worked for Dollar General 5 years. She has always been considerate to the customers and employee’s. She walked out on them last night. I just want to say that you have lost the best employee that worked at your Cross Plains ,Texas store. I do not appreciate the way she was treated by the manager or district manager. I hope Dollar General realizes that the store will not be the same. I want to talk to the District Manager and let him know that I will never walk into another Dollar General store.

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fred July 21, 2014 at 3:03 am

Was in the nunda ny store. not impressed by the cashier. Walked in, never said hello, or anything. Checking out, she never spoke at all. looked like she couldn’t wait for me to leave. Not impressed buy her at all. Unprofessional manner or looking. tattoo showing and her wrist, clothes disheveled and a pink streak in her hair. think the name was minzie or something like that.

Hope no all the employees in that store are like her or I won’t be going back there again.

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dg employee July 22, 2014 at 11:02 pm

dollar does NOT pay us enough or give us a even descent workplace to be so chipper. In my town it is the only place to work and its horrible. it makes me misrable and depressed and maybe that’s the way she feels, everyone has a bad day well at dollar general everyday is a bad day and is rated TOP 3 worst places to work in the nation!!! YOU need to stop and relize your at DOLLAR GENERAL NOT jcpennys, I wish this store would get shut down and replaced with a company that actually cares about their employees, because if it werent for us there wouldnt be a company!!! and you people make me sick this poor girl already has a crappy job and you want to complain on her to do what? Get her fired so you can complain that your taxes dollars have to go to her for goverment assistance cause you had to open your mouth and get her fired!!! SHAME on YOU!!! go get a life!!!

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Michael Jones July 21, 2014 at 3:00 am

Good day,
I just arrived back home from a trip to my local Dollar General store, which we visit fairly often, tonight I had an unusual experience that I would like to discuss with someone in regard to a possible unlawful action by an employee working the cash register.
My telephone number is 314-598-XXXX, I hope this is not the case, but if it is I feel you should know about the circumstances.
Thank You,
Michael Jones

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Brian July 21, 2014 at 12:33 am

The manager at Dollar General in Bayside FL is unfair to her workers but nobody in the head offices say anything just cause she makes good sales. And she favors all the females and looks down upon the male employees. She has never worked a night shift in her entire time being employeed there. I know for a fact that managers are SUPPOSED to work two night shifts a week. She never has worked even one. She hand makes all her schedules instead of using the ATLAS like shes supposed too. She makes cashiers work closing manager shifts and hands them keys and tells them to return them the next day just so she dont have to close and the cashiers hate it and think its illegal cause they still only get cashier pay!!! That is crazy!!

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J.L. Johnson July 20, 2014 at 10:27 pm

We were just in your Peshtigo, Wisconsin store at about 4 p.m. Sunday July 20th. All 3 of the associates where outside smoking, and cussing like sailors, talking about local folks in a very poor manor. I sat in our vehicle while my husband went in to purchase toilet paper, bread, oreo’s, and some candy. The three associates continued to smoke at least two cigarettes each, throwing their butts in the parking lot, just chatting and cussing away. My husband waited and waited and waited for service to check out. He could have robbed that store blind if he wanted to. Finally he walked out, as the associates stood out smoking and watched us leave. This has happened to us TWICE now at that location! VERY DISGUSTED with the employees and management at the store.

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Heather Burns July 17, 2014 at 5:51 pm

Was in your pleasant valley, ny location. The manager/shift supervisor (I hope she is not your store manager!) Was completely rude & unprofessional. & has no business working w the public. I have worked w the public for well over 15 years & this classless, trashy woman wouldn’t last a day. & I was union. So that’s saying a lot to how much she absolutely sucks @ her job. I am just wondering what your policy about customer service? B/c in general everytime I shop there, there is never enough help, that same supervisor has employees packing out on the floor & ringing up customers. & instead of a PA…They yell across the store?!?! Trashy much? I’d say. This company has a lot of potential, but definitely needs to make some changes. Like hiring help that looks & acts they have an education higher than the 8th grade.

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Nickki Moffett July 17, 2014 at 11:54 am

Hello, I’ve had several problems with the Shubuta, Miss store refusing to accept coupons. I’ve called the toll free number to leave an email for Derrick Smith (District Manager) and Matt Mayham (Regional Manager). Neither one placed a return call. I went to the store and the cashier stated she can only accept four coupons per transaction. She also stated she cant take two coupons for 1 item (but clearly in the DG coupon policy SAYS you can use a manf. coupon with a DG coupon for the same item). The cashier also said she cant scan the 5/$25 coupon off the phone (which was sent from the DG). I was very polite and told her to cancel the transaction. The cashier was mad at that point and became very rude! I called several stores in the laurel area and a staff gave me a contact number for him (Derrick Smith). I called it and he answered I stated my problem and he said he was going to check in to it (He acted as if he wasnt too concerned). Remind yourself Matt Mayham never called back. I havent visited that store in a month. So, on Saturday I went in and the cashiers was still like they havent seen coupons before or accepted any since they opened the store. The cashiers acted so dumbfound as ever. The cashier continued to state she can only accept four coupons per transaction. She also stated she cant take two coupons for 1 item. The cashier also said she cant scan the 5/$25 coupon off the phone (which was sent from the DG) because the scanner was on the other register and that cashier was on break. So I told her I would wait til she returned and then she said she could not accept all those coupons. So Derrick Smith never consulted them at all because nothing has changed since my previous visit the month before. Matt Mayhem and Derrick Smith should take their job more serious than ignoring phone calls and play possium when a problem arise. So I went to the Waynesboro, Miss store and completed the same transaction I intended to do in Shubuta. In Shubuta, the cashier also told me the $5/25 has to be used at the end of the trasaction and its not stated no where on the coupon when to use it. I would like to be emailed back with some answers helping me to continue shoppping and saving at DG. Questions: Can a cashier set a limit to the number of coupons she can accept? Can a cashier refuse to scan your phone or key in the $5/25 mobile qpon? When can u use your $5/25 qpon at the beginning of the transaction or at the end? Can u use a manf. and a DG coupon on one 1 item? Can someone answer these questions???? Since Shubuta employees, the District manager (Derrick Smith), Regional Manager (Matt Mayham) dont know the answers and nothing else about CUSTOMER SERVICE (RETURNING PHONE CALLS), BEING PROFESSIONAL, HAVING RESPECT N DIGNITY, UPDATING THERE STAFF WITH THE PROPER INFO ABOUT THE COUPON POLICY AND ACCEPTING MOBILE QPONS. SHUBUTA STORE IS A DISGRACE THEY NEVER HAVE WHATS ON SALE, THE CLEARANCE ITEMS BE GONE (BOUGHT OUT BY THE STAFF)!!! MY PERSONAL OPINION IT SHOULD JUST CLOSE THE DOORS!!!!!!

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Brian July 21, 2014 at 12:48 am

I work for dollar general. You are only aloud to use one manufacture coupon and one dollar general coupon at a time. The 5 off 25 has to be used at end. They can only accept coupons that scan. Only one coupon per item per person. No you cannot use 4 coupons. It is very confusing even for us. And we get yelled at by our bosses all the time every day about the coupons so dont put too much blame on the cashiers they have already been yelled at.

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bebe July 23, 2014 at 6:06 pm

Dollar general dm and lp has no remorse for anyone. You get fired for. Not checking bags that is crazy. Then you work all day and the work. Is hard.then you have to call the cops for shoplifters andi get fired for nothing

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FLO DIETZEL July 17, 2014 at 11:22 am

I HAVE CALLED SEVERAL TIMES ABOUT A PRODUCT THAT WAS MISSING A PART.YOUR COMPANY ASSURED ME THAT I WOULD HEAR FROM THE MFG. WELL A LONG TIME HAS PASSED AND NOT A CALL,EMAIL OR LETTER. I EXPECT DOLLAR GENERAL TO STAND BEHIND THEIR PRODUCTS. WHY DONT YOU JUST SEND ME A REPLACEMENT? PLEASE CONTACT ME VIA MY EMAIL WITH A RESPONCE. THIS IS THE REFERENCE # TO MY COMPLAINT 1022365583

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marybeth wrona July 16, 2014 at 11:21 pm

I was wondering what is your return policy on purchased items bought from month prior back (3 months to be exact)? I had purchased some items at store#204 back in March 2014 for my anniversary which is in July 2014. I had purchased 19 items in total of $30.00. I had changed my mind to not used the items. In July 2014 I decided to return what I had purchased…as I she finished ringing up my returned purchased I saw that I didn’t get back exactly what I had purchased which is $30.00 worth. I questioned the cashier as to why….I had lost 1/2 of what I should be getting back. She didn’t give me much explanation other than…”that is what the register rung up.” I didn’t think she was very helpful or friendly about the whole thing. I just felt I didn’t get right the customer satisfaction and addition to that I lost 1/2 of my $$ from what I had purchased. If needed, I have proof copy of my original purchased receipt and the return receipt.

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crazy ass store July 15, 2014 at 7:58 am

Horrible its probably the employers stealing so use your security system the store overhead speaker says you have not a note on door refusing people service because they carry a larger bag. I don’t plan to shop here again. I know I spend over 100 bucks a month yet I can’t take my bag. You have this uclean scraggly looking male barking at you as soon as you walk in hell he’s the damn thief. Oh I took a pic of this sign for civil purposes and to show our community we deserve better coming to social media soon.

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Randall Long July 11, 2014 at 11:10 am

I would like to know the company policy for returning cigarettes. I recently bought some for someone else & hey were the wrong kind. when I went back to exchange them I was told I could not. when I asked why the guy told me it was company policy that cigarettes can not be returned. That is the biggest bunch of crap I have ever heard. every other store in the united states would exchange them. another thing is I have to show my ID every time I buy tobacco products. Really, I am 56 years old. What is up with that.

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Jess July 14, 2014 at 11:56 am

I don’t know about the policy on returns but I do know that in the state of Tennessee it is mandatory for cashiers to card any and everyone purchasing tobacco products. They don’t do it to make you mad. They do it because if they were caught not carding people they could face fines, job loss, sometimes criminal charges.

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Holly Nelson July 10, 2014 at 7:24 pm

I went to townsend TN Dollar general store this morning. As usual this store is always dirty and very unorganized. There was a basket on the top shelf I wanted, so I found associate and asked the gentlemen if he could get it for me, in which he was helpful at that point. When he went to hand me one from a lower shelf, I said that’s not the same item that the stickers on the two baskets did not match. He said well the one on the top shelf isn’t 3 dollars either because I looked it up the other day. I then said if you knew the other day the price wasn’t right as stated below item, why didn’t you fix it then, and on the way back to register he mumbled something, because I did make a small purchase. This Dollar General store location needs some serious work in the stores appearance and the workers.

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dewayne helms July 9, 2014 at 9:11 pm

I went into the 8701 store just now.the manager was rud!!store is a pile of garbage I think it needs to be closed down an turned into a family dollar better service an nicer store!I will never step foot n another DG ever!!!!!mmm

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Wendy Hicks July 9, 2014 at 9:23 am

This is the 3rd time I have left a message. I guess that no one at dollar general cares. I will not shop at dollar general again. Since no one can answer my complaint. And I will post to Facebook how dissatisfied I am with you. I would of thought someone would of emailed me back after the first one. In question was the store on hwy 41in pearl river by riverside school.

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Su Woodruff July 8, 2014 at 7:11 pm

Store number…08163
This store is a disgrace. You can find almost nothing in the store, as the aisles are so crowded with carts full of merchandise that is just sitting there. In order to find something, we the customer are having to move these oversized carts ourselves in order to squeeze between them to search for anything we need. Two days ago while shopping I turned to let a woman past me and I fell over a stack of boxes. I hit my head on the floor hard enough to see spots and if my friend hadn’t been close by me I wouldn’t have been able to get out of the maze of carts and boxes. There is very little on the shelves and we shouldn’t have to dig through the carts and take a chance of physical harm to shop here. The district manager has been in twice that I’m aware of and still Nothing has been done or changed. You lost an awesome manager that only wanted things to change and to have the assistance she deserved. We live in a very small town and this its our only place to shop other than a small grocery store, so it looks like corporate doesn’t care about us little guys. This it’s just wrong! I have many pictures that I will be posting on any media available to me as something drastic needs to be done and immediately. I would appreciate some type of response to my comment or at least see something being done to rectify this total mess.

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Micah July 7, 2014 at 5:42 pm

Sebree, KY Dollar General has to be the worst Dollar General i have seen yet. I was a key holder in Clay, KY’s Dollar General and all i can say is wow. Whoever is Store Manager in Sebree, KY obviously cares NOTHING about the company’s reputation. The store is in total disorder. Stock EVERYWHERE. You can not access a whole array of products due to the fact that complete lanes are blocked by u carts and what not. I moved here about a month ago and noticed how un-kept the store is, but i just thought maybe it was a bad week. Its been over a month now and the store just gets worse and worse. Also, there is ZERO customer service out of the cashiers, keyholders and manager. I usually spend about 200 dollars and week at the dollar general, but as of today i will no longer shop there. I have been made to feel (by the management staff) that they can and will treat anyone however they want. When i complained i was told to shop somewhere else. Now i dont know if you guys in corporate can count, but the employees of Sebree, KY’s ovbiously do not. 200 a week x 52 weeks = OVER 10,000 a year. Would you tell anyone in the world that you do not need their 10,000+ a year and that they can shop somewhere else? I think not. Please inspect this store, contact our regional manager or whatever needs to be done. The people in this town already are talking about how crappy the Dollar General is and they can not wait for the Family Dollar that is being built right now on the lot next to this Dollar General. As a former employee I know that this isnt true, but with a store in our town like this its hard to prove other wise.

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lisa williamsr July 6, 2014 at 11:46 am

Some on need to manage Marshill dollar store always so dirty..nasty out side and inside.. rude people work their..not all but mostly manger.. someone needs to manage store or stores better..marshill n.c ..hot springs dollar store is badly clutter bad..can’t get down isles all blocked by big heavy stock buggys..can’t move them.. why bring out of the stock room if u can’t put it out..one buggy at a time..looks so badly..

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K. N. July 5, 2014 at 10:41 pm

Is there an email address that I can use to email someone from corporate directly? I have used the “contact us” form on the Dollar General website several times now and when I hit “submit” for my comments, I get a message that says “Sorry, 0 results were found for your search.” I spent over an hour typing up a complaint about my local Dollar General and I would really like to get it to someone at corporate level. The incident occurred earlier today and rather than cool down from the occurrence, I have just gotten more and more upset as the day progressed. I would really like to make sure my correspondence gets acknowledged. Thanks!

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Cinsi Burris July 5, 2014 at 3:33 pm

I live in Brazil Indiana. The Dollar General there is ALWAYS dirty- never has stock..
For example: Today July 5th I called about a sale on Folders coffee and the person who answered the phone said she didn’t know & I had to ask her to look & see.. She come back to the phone & said yes we do so I told her I would be right up to get some. She said ok & we would be right up. We were there within 5 minutes & they were completely out.. Talk to someone at the store & said they had been out for a few days.. The girl on the phone xuld have saved me the trip if she had told me they were out.. Also some of the girls there (especially the one who is very ten with glasses is loud & rude.. At this point I am going to quit going to the Brazil Indiana Dollar Store!!

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Gerry Brown July 4, 2014 at 5:41 pm

I am a regular customer at the store at 8201 north 98 in Lakeland Florida I spend a lot of money in this store as I stop there almost daily on my way home from work I bought black oscillating floor fan in there about a week ago and all of sudden this morning it just wouldn’t come on anymore I took it back to the store and even though they know me they would not replace it because I didn’t have the box or the receipt the girl wasn’t rude but it upset me because now um out of the 22 dollars which I realize I can’t do anything about but this store has just lost a regular customer which I’m sure doesn’t matter to dollar general

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Tony mandino July 4, 2014 at 4:17 pm

Your store i n Else rry MO I will never shop there again, family dollar is being the built right down the road , thats where im shopping from not on, you remolded your store,just in order so, it stays same nasty old store

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jeannette reed July 3, 2014 at 6:05 pm

I had applied for several positions at dollar general in yucca valley california, after applying online i called and asked to speak to the manager to set up an interview, the gentleman that answered said he was a manager i told him i applied for the posiitions they were needing, he would not allow me to finish talking he was very rude interupted me as i was talking and said we dont need anyone and hung up on me, i dont think on a normal basis that this company would allow this behavior. I have management experience but, having a hard time finding management work, so i was wanting to get in with this company to show what i can do and move up within the company.

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N.Clark July 1, 2014 at 9:01 pm

Was going to post a request for assistance with an issue, but from what I see on these other posts, it looks like it would be a waste of time. I’ll just DRIVE PAST YOUR STORES and shop where employees are “allowed ” to charge customers the correct price for merchandise.

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Ann Francis July 1, 2014 at 2:15 am

I’m almost embarrassed to admit I work for this company. There are so many review boards with ONLY negative comments that it’s hard to believe these stores spring up every five miles in any given city. My experience isn’t any different than most I’ve seen. Our NEW store manager is young and has only been with the company less than 2 years yet she’s already developed a god complex and has passed that complex on to our now assistant manager. I’ve begged to be promoted as I feel I do all I can to make the store a pleasant experience formy customers . I say “my customers” because we are in a small community and have regular everyday customers that I feel I’ve developed a strong relationship with. Both managers treat all of us cashiers as though we are lower life forms yet we are the ones holding down the store while they are hanging in the office or just chilling out in the break room. The manager of the store is constantly on the phone either on the store phone or her personal cell phone and its not pertaining to store business. I’ve thought about transferring to a different store but it seems as though these issues are nation wide not only in my neighborhood. Our assistant is back stabbing and rude to customers. She has a different opinion of an individual depending on who she’s speaking to at the time. It doesn’t help to go above their heads because our DM, all be it sweet as can be and very fair, she believes in loyalty and we should stand behind our managers. I’m being treated unfairly. We continue tohire new ppeople which cuts into our hours and they aren’t being trained properly. We are a busy store. Alot is expected of us, especially closers. I’m not saying nothing gets done during the day but honestly, once stock is out what’s left to do but clean and recover the store yet it’s still the responsibility of the closing shift. The restrooms will stay filthy throughout the day until night shift comes in to pick up the slack. It seems to me the company would be willing to do more to keep the good help around which in turn keeps customers happy and coming back. Just in the last few months we’ve lost several DAILY customers that will only come in every2 weeks to picky up an item or 2 due to the management staff. Just my opinion but what am I but a lowly cashier whose opinion doesn’t matter.

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Tammy July 7, 2014 at 12:19 pm

I totally agree with you. I have been with the company for almost 5 yrs now and been through 6 store managers and that time frame. I have my regular customers who when they see me always say they miss me when I am not there. In the 5 yrs I have been there depending on the store manager at the time is how many hours I get. I am not a key holder but I am full time but only getting 16 to 18 hours a week which is less then the newest employee. Which i find rather insulting. I have customers that tell me problems they have with other employees and managers because I have been there for so long even though I can’t do anything about it since I am just a regular employee. There are customers that will not go to my store when I am not there because they don’t like the other people there. So wouldn’t you think they would get the person who has been there the longest and that has the best repore with the costomers more hours? I would think so.

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Carol June 30, 2014 at 5:12 pm

Without the Dollar General store in our community, Fairfax, Ok would be a difficult place to live. Our store is one of the best things in the community. I am wondering if there is any interest on your part in offering fresh fruits and vegetables in your stores. The addition of milk and frozen foods is quite helpful – we just need a bit more to live in a healthier community!

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Jill Norris June 30, 2014 at 1:19 pm

I have been shopping at this location :1401 N. Lake Park BLVD
Carolina Beach, NC 28428
Since it first opened many years ago. I’ve brought my grandchildren here numerous times after visiting the beach to pick out a small toy or candy to take home on the way. Now I am unable to do so. Each time this year that I have brung my grandchildren in, ages 2 and 7 into the store after visiting the beach, we are asked to leave. Reason being, they are in their swimwear! This is ridiculous!! This is a store on an ISLAND!! This is also the ONLY store on the island that doesn’t allow you to come in wearing swimwear. Last Summer and previous Summers this hasn’t been an issue. Why is it an issue now? I myself have been asked to leave even though I was wearing a one piece with shorts on and shoes. In-fact the receipt I took this survey from is the incident I’m referring too when I was most recently asked to leave and I had arms full of items. I wasn’t asked really, I was tapped on the shoulder in front of other customers and told ‘You can’t shop here” “you will need to leave’. I was treated as if I was a criminal in front of several friends and family members. When I asked why, I was told it was because of what I was wearing! I was covered!! Nothing was showing!! It’s a beach store, what do you expect. I watched tourist get shown the door as well on several occasions. This isn’t right and it’s hurtful. It’s not easy to explain it to a 2 and 7 year old why they cant buy their toy/candy. I had to put items back as they cried!! I’ve thought seriously about going to our local new and reporting this type of treatment. I’ve spoken to several other stores on the island and none of them have this dress code. Almost every store manager I spoke with laughed when I asked about coming in their store with swimwear on I was told , “hey it’s a beach and it’s expected”. I feel disappointed with your store at this location and I hope something can be done to change things there.
Sincerely, Jill Norris

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Misty Mobley June 30, 2014 at 8:48 am

Hi my name is misty and I live in orange city fl.ok so I go to the doller general on volusia ave. In orange city just about every day well as long as the manager on duty the new one I will no longer go shes rude to me every time I go in there.I dont usely do this but shes very very rude I wish the old manager and crew were stilk there.Im very sorry for the complant but here and her staff really up set me this morning so I wont be going there anymore its sad tou have to change from one store you go to evwry day to go to another when the saff and manager are that rude if you dont like to work with customers Ifeel they shouldnt be there once again im sorry but im really upset!!!!!! THANK YOUi really hope something is done about this..

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Shawn June 29, 2014 at 11:11 pm

Store # 14459
Store manager Keith is rude and ALWAYS ON THE PHONE TALKING LOUD, lately the conversation has been about this Steven guy who is getting on Keith’s last damn nerve and after inventory he’s going to tell Steven to kiss his a**. He had a line full if people, 2 vendors, and the phone glued to his ear oh yeah, when he is there. They have a female supervisor is AWESOME and the poor child seem like she work every night. Things are always in the wrong place, people are always stealing and the cashier is a lazy gay guy with AN ATTITUDE! The female supervisor is always running around putting up prices, showing customers where things are, and rearranging shelves! Get it together, the store has only been there a year and that little girl can’t do it by herself! Thankse store is getting worse and it’s because they are understaffed and underpaid!

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L.Lewis June 28, 2014 at 8:55 pm

The store at 1609 E Rice St in Sioux Falls, SD needs help! It has changed managers and has gone downhill!! It is dirty and a BIG mess!! New checkers are unfriendly. Numerous times there is a line at check out and no additional help is called. Also, I and other customers have waited far too long for a checker to come to ring people up. It would not surprise me if they are having items stolen on a daily basis. Something needs to be done! It has gone from a nice neighborhood store to a dump!!!

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Judy Hall June 28, 2014 at 4:47 pm

Was just at the new Dollar General Store in Sulphur Springs. Arkansas in Pine Bluff Ar. Nobody in the store . Looked for about five minutes , even went through the back and outside! Then I heard someone. Talking. I went up front again only to see an employee and another woman arguing Loudly. I could have loaded up a bunch of merchandise and left. I’m not that kind of person. Store left wide open . I finally got checked out, all time listening to their arguing. Was a nice store when it first opened . Not so now. Disappointed since it only about two miles from me. Do something about it now . I’m sure not the only customer. Who feels this way

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Cassondra June 28, 2014 at 4:40 pm

My family is visiting from out of town. We walked into the local dollar general for a few thing s and you can’t even go down over half the aisles due to inventory being on carts still in boxes blocking the aisles. We’ve been in town almost a week and it hasn’t changed at all. You can’t find half the stuff you’re looking for. Store #08163 in Goliad TX is the most unorganized and cluttered store I have ever been in.

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Lola Mattox June 28, 2014 at 2:39 pm

I would like to know why you have advertised a NET10 phone for $19 (regularly $49) and it is not in any of your stores. The ad says NET10 ZTE Midnight (regular price $49)
* 3.5″ Touchscreen Display
* Android 2.3
* 3 MP Camera/Video Recorder
Also available: LG Optimus Logic
Sale $19
Phone and Plan sold separately
Models may vary by store
Available in most stores

I asked the manager in the Durant Oklahoma store on Radio Rd yesterday and she replied “We never did get them. No store in Oklahoma got them.” I figured she knew what she was talking about as she had just got thru yelling at the other clerk across the store ‘how are you doing on those totes?’; the clerk replied she had emptied 3 of them and would like a break, “Well guess what, you are gonna have to wait cause I have to check these trucks in” all the while she is standing there rolling her pants legs up.
Is the phone a legit sale or false advertising? I love shopping at DG, but not if it is going to false advertise–and has someone with about the IQ of a turnip employed there as a manager. Lola Mattox

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April Weatherford June 27, 2014 at 8:32 pm

I previously worked for the dollar general in Woodstock, Alabama on highway 5. I recently asked the manager April Nelson what was the policy on me being able to get my job back if at all possible. Me and my husband were recently shopping there and I over heard her talking a lot of bad things about me. On a separate occasion my nephew went into the store and over heard her again talking badly about me. I do not believe this is anyway a manager should conduct themselves nor do I think it is acceptable for April Nelson to be bad mouthing me while she is at work. I am HIGHLY upset about this for the fact that it has occurred on 2 separate occasions for me asking a simple question. I will no longer be shopping at ANY dollar general until something is done about this. I personally have witnessed her bad mouthing many employees while I was still employed there and this is no manner in which a manager should act at any time. Thank you for your time.
April Weatherford.

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Terri June 27, 2014 at 3:48 am

Store # 12276
You fired a rude Manager at this store and the new manager does not know how to stock the store. This place has been out of cigarettes since he has been there. The shelves are not stocked and if you ask when he is going to have products in he gets upset. There is a boy that works named Will, is the most rude person I have met so far. My granddaughter found a $5 bill laying on the candy in front of the cash register where we were checking out, and she picked it up and showed him. He reached across the counter and jerked it out of her hand and stuck it in his pocket. I am at the point of going back to Walmart to shop because I stop to do my shopping there but the products I need are no longer able to get.

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McCllellanville SC June 26, 2014 at 8:14 pm

Was in your McClellanville store today to never be greeted by any one if three employees. Also stood one row over listening to how your fine employees refused to take a drug screen because they smoke pot..REALLY DG. This store is a joke and obviously is just a hang out for all your employees and their friends.

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