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Comcast Corporate Office

Comcast Corporate Office Address

Comcast Corporation
1 Comcast Center
Philadelphia, PA 19103

Contact Comcast

Phone Number: (215) 286-1700
Fax Number: (215) 981-7790
Website: http://www.comcast.com
Email: Email Comcast

Executives

CEO: Brian L. Roberts
CFO: Michael J. Angelakis
COO: Stephen B. Burke

Comcast History

Comcast Cable originated in 1963 as American Cable Systems.  ACS was founded by Ralph Roberts, Daniel Aaron and Julian Brodsky.  The company incorporated in Pennsylvania in 1969 as the Comcast Corporation.

In 1996, Comcast launched Comcast Online, a broadband internet service. Comcast currently provides broadband service to over 18 million customers.

In 2002, Comcast paid $25 million to the University of Maryland to name their basketball arena the Comcast Center.

In 2009, Comcast bought majority ownership in NBCUniversal.  Comcast also owns interests in E! Entertainment, the Style Network, G4 and the Golf Channel.

In 2010, the company won a Consumerist award for being the worst company in America.

Comcast is currently the largest cable and internet provider in the US.  They are also the third largest home telephone provider.

 

{ 118 comments… read them below or add one }

Will December 15, 2014 at 5:54 pm

I wish I had looked at the comments before making my phone calls. First I could not get through to Comcast and each time the prompt offered a customer service person I was cut off. I am now working on a letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast as well as the CEO, CFO and COO listed above.

Basically I was on the phone for over an hour and transferred 5 times and each time I had to start over. By the last person I had lost my patience and while that person SEEMED to know what they were doing, I was ready to call CenturyLink to see what they could offer.

What a difference!! I got all my questions answered by one person in less than 14 minutes. If you are reading this and thinking of going with Comcast/Xfinity, consider another service provider. You have been warned!!

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Twana Henry December 14, 2014 at 1:23 am

I am reading all of these complaints and it is utterly ridiculous. I think my experience has been the worst of all. I plan to file suit against Comcast in the upcoming week. This company has no sense of “customer service satisfaction”, all they have is a determination to bill the customer and not care a flying rats tail about customer service ON PURPOSE. My story is, we had a salesman sell us on this service when we moved into our new home. We thought the salesman was a friend. We decided before we got the service that we wanted to stick with Directv so we canceled it before it was installed. We were told to just allow them to come and install, try it out for up to 30 days and we could cancel / 30 day money back guarantee. We kept the service for 2 days and canceled. The service was still on, we ended up calling almost 30 times speaking to different people each time that told us it was never cancelled until past the 30 day money back guarantee date. We were hung up on several times during that time which happens to be ironic! We were told by each representative that the service was canceled and we would not have a bill. We got a bill for $584 for a package that cost $195; although we canceled the service in 2 days. We were told by one rep that they could not pull the phone records to confirm that we had canceled and by another rep that they could. We were charged a $660 termination fee. So we called in and requested an amount to keep the phone service, internet and alarm only. We were given an ala carte price for those 3 services of $90. The next time we called in, we were told that they don’t know where the “other” rep could have gotten those figures; that’s when I was told the phone records could not be pulled (of course not). So we were given a price of $97 with a much slower internet speed. Then, we were suspended for not paying the $584 bill. We went to the store and spent 4 hours there the day before Thanksgiving. The supervisor instructed us to pay $212 to get our services turned back on and she would help us, credit the bill, etc. We paid it although we owed them nothing. The internet still didn’t work. We went 2 weeks without being able to work (work from home). She started ignoring our calls. Since then we have called in another 8 times to always hear that they apologize that no one has handled this correctly, and then we get a $1,100 bill and another threatening suspension. To top it off, it has been 2 months and we are still being billed for cable which we have never had, but for 2 days. We have been told throughout these 2 months that the alarm price was $29.95 for a 12-month contract. I get transferred to the security department today to be told that my bill should be $121.47 per month and that I am in a 2 yr contract for alarm for $39.95mo. I told them that I was going to cancel this service and that I needed a supervisor to contact me back. Then my alarm service was turned off. Ugh!!! I have had it with this company. This is the worst that I have ever seen in my LIFE!!!!!! I plan to not only file suit, but to contact the News Stations, the BBB, and whatever State or Governmental avenue that I can go to put in a complaint against this company and I hope that everyone in the world know how this company does business. Enough is enough.

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Lesley Taylor December 10, 2014 at 5:56 pm

I have had your service for many years long before you became comcast or xfinity. I have had consistent problems with my internet being stable. I have had several techs in my home and quite frankly I am tired of your inconsistent service. The most recent appointment was in November and the tech of course could not find anything wrong.

I know several people that work for the company and I have been getting the same synopsis from them that the problem in in the NODE in my area. something is not right. The technician confirmed that it was not my wiring, the pedestal in my backyard nor the wiring in my home. IT”S THE SERVICE!! I have no control over that. I have given the company several chances to get the service working properly and it still is not. Mt only other alternative is to find another company to utilize internet with. I have a home based business and I need my internet to be stable.

There has been several occasions where I had to use my spouse’s Clear wireless box for days because the service was just that bad. My bill is not cheap and I will be sending a complaint to the Illinois General and the Commerce Commission as well as the Better Business Bureau and if I have to I will start circulating a petition to send to Washington to the FCC to get some action. I am sure I am not the only customer that has a problem with your service but this is not right how we are treated. You take our money consistently but the service you provide is extremely lackluster!!!

I have been told to change to the X1 service and I will not do that because it should not be necessary for me to change or “upgrade” my service to something else when what I have is not working properly. What difference will it make, I will have the same wiring, same yard pedestal and my home will not just up and be moved.

This is simply ridiculous!!

A very upset and frustrated “customer”

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Marianne December 6, 2014 at 8:15 pm

I cannot rent and On Demand new movie for $6.99. Comcast said I was over my limit when I called. I have never rented any movies from Comcast as of this date. My new bill which is due on 12/9/14 is for $204.00 and I am talking to them on the 6th of December. Apparently, they want to shake me down 3 days earlier for the balance due on December 9th. I spent 45 minutes waiting to talk to somebody in billing and over and over she was saying I was over my video limit. Not a clear explanation when I had never bought any movies online at all. Then I was conveniently transferred to the Technical Department and informed that since they transitioned over to a new billing system, the limits were lowered and this tech was going to up my limit. Still perplexed as to how, when I owe nothing on December 6th, I was over any limit. Nobody could explain but, this tech said he couldn’t do anything for me and said a supervisor was going to do it, give it 10 minutes and I should be able to watch the movie I wanted to rent. Ok, no way did that happen. I got back on the phone, got another tech and she again wanted all the info, you know name address, account number, and she could not help me said I needed to go back to billing and back I went. To make a long story short, the last person I talked to said oh, are you authorized on the account? Imagine 3 1/2 hours, 4 people and this one now wants to know if I am authorized to speak for the account. Exhausting, irritating and no reason for me not to have had the rental movie.

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Dottie December 1, 2014 at 2:08 pm

It has been almost a month since our internet and cable went out for 4 hours.
Since, it has not worked properly. I am not the only one on my street having this problem.
I try to pay bills and bam, gone, don’t know if the payment went through. I was ordering online, bam, don’t know if the payment went through. I call the company. Won’t be able to tell for a couple days. Great.
I have had Comcast out here four times. $10. tip each time.
Still the problem persist. The game went out while the guy were watching football.
I am still on hold trying to contact Comcast again.
They had the nerve to charge me for the last visit.
They know it is their fault. They also know I am not the only one on this road with the problem. I am stressed as I cannot get things done between calling them and redoing what didn’t go through. The service guys know it is not fixed before they leave. I show it to them.
Comcast needs to update their equipment. They refuse.
My bills are never the same. For some reason, there are different charges and when I go in and complain they may make an adjustment. Then they charge me for making the adjustment. Every change is charged. I am still on hold for the second person. They transferred me to Pa. billing and I am NJ billing. Another 20 minutes on hold. So far I’m been on hold for 40 minutes.
I’m so stressed. No one will help.
Just finished speaking with Comcast billing: They gave me a reference number for a review of the $27. charge for coming out and not fixing it.
I am switching to the dish!
If anyone is taking action and needs testimony let me know.

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Isaac November 20, 2014 at 5:32 pm

My advise to everyone on here is to go to the united States Attorney Generals office and complain! there is enough people on this forum to force the hand of the USAG office to investigate! Its clear Comcast rips off anyone they feel like! I filed my complaint and am doing the same with the BBB! Comcast straight took my money! Anyone that wants to join me in a class action contact me at 7405501109

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Lesley Taylor December 10, 2014 at 6:02 pm

Isaac I hear you I have had service problems for years and unfortunately they are the monopoly where i am any other company you have to sign a contract and then if there are still problems Comcast owns the lines and the major infrastructure so why change to new problems when you can still have the same old ones!!!

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Richard November 17, 2014 at 6:59 pm

I have to agree with all the negative comments. An installer came out, only to say there needs to a line from curbside to the house. We called Corp – no problem, “We’ll install it on Friday.” Spent an inordinate amount of time with almost English speaking people who assured us the install was on track. Same installer came out – “Didn’t you tell them they need to trench for a line?” Told him we attempted to – about seven times.

So – a call was scheduled for this morning between 10-12. At 2 called, and was told no appointment was on the books. I went to the local office, which has posted hours for Monday, Wednesday, and Friday (they’re actually there, sometime!). The young woman got really nasty, telling me she’s gone way above and beyond to get the install. Really?

Had we another option, we’d trash Compost as a company.

One of the worst there is.

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Robert Nielsen November 7, 2014 at 9:11 pm

All I will say….Comcast SUCKS!!! Their service is worst I have ever seen. They must be the joke of the industry. Today, no TV or internet access for over 4 hrs. Tried calling, but their numbers all connect to the same “do-nothing” non-answerable number. Joke of all is, when they tell you to check on outages on your computer or tablet. How can this be, when it goes through their crap system. Could never get an answer, and outage projections went from 1 hour to 6 hours. This is 2nd time in 2 weeks Ive had to deal with this “Jerk” wanna-be company. Better yet, what if there is an emergency and I have their phone system. Screwed again. I think I’ll take this to our local “911″ Board. But, DISH is my answer.

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Maureen Gibbons November 5, 2014 at 1:17 pm

I have been a COMCAST customer since 1990…but now I’m done! I have received the worst customer service (lied to, hung up on, disrespected, overcharged) in this past year. I installed the new modem Comcast mailed me and went without a home phone for 11 days patiently waiting for them to “get it right”. They failed and had to escalate it to a “level 2 service call”. I was told I would not be charged for the call and they even gave me a credit on my bill for the days I had to go without phone service, a whopping $11. But OF COURSE I WAS CHARGED on my September bill and have been trying to get a credit ever since. I was told by a supervisor this morning that anytime a service tech has to come to my home I will be charged – EVEN IF IT IS THEIR FAULT!! (Jennifer G #1910697)

I am currently waiting for a manager in the billing department to call me back (sometime in the next 72 hours). I am not hopeful.

They only recourse I feel I have is to cancel my bundle and go with another company, write to the FTC and post this letter to you on Twitter and Facebook. If enough customers leave and it hits you in the wallet they way you hit us, maybe you will start paying attention.

Maureen B. Gibbons

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Lesley Taylor December 10, 2014 at 6:06 pm

I agree Maureen. Totally ridiculous

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Nancy November 2, 2014 at 10:57 pm

Representative lie about my triple play package being $160 a month after a year of having it. I got my first bill and it was over $200 a month for it. They don’t know what they are talking about and they add unnecessary upgrades without authorization from me. I called just right now trying to cancel my service and I’ve been fighting trying to get thru to a representative for an hour. The call kept hanging up on me or when I call the comcast number it would give me the busy beep. I got thru once and the representative transferred me to another agent waited 10 mins and the call hung up on me. This is ridiculous with all the money this company makes this is the type of service us loyal customers get?! I have MORE to bitch about but I think this will do. I’m fed up and I hope something gets done about the workers not knowing what they should know!

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Joseph K October 25, 2014 at 1:13 am

We just got the Xfinity X1 equipment installed and we like it. Where are the programs for Windows Phone ? I am not an apple or android lover but it seems you have to have one to get any from this company. Why do you make it so hard to find your email to contact you? I certainly don’t want to call a tech and tell him about it or watch some kind of video.
Thanks

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john creighton October 25, 2014 at 12:53 am

THIS IS MY 3RD MONTH OF SERVICE AND I HAVE TO CALL AND COMPLAIN ONCE AGAIN. I HAVE BENN LIED TO REPEATEDLY BY EVERY EMPLOYEE I HAVE SPOKE WITH AT COMCAST. YOUR EMPLOYEES JUST DONT UNDERSTAND THE LAW AT ALL. IM GOING TO BE VERY RUDE AND BLUNT NOW THEY ARE IGNORANT FOOLS. WHAT IS BAIT AND SWITCH? ANSWER WE DONT KNOW WELL THE FCC AND CONSUMER GROUPS IVE SPOKE WITH DO AND IM SURE YOU IDIOTS AT THE CORPARETE LEVEL DO. IM GOING TO BE FILING A CLASS ACTION SUIT AGAINST YOUR COMPANY AND I WILL WIN MY BASIS FOR THE WIN WILL BE YOUR IGNORANCE. I AM AN ASSHOLE WHEN LIED TO OVER AND OVER AGAIN.LETS SEE WE HAVE DONE THAT FOR YOU GUARANTEED, YOUR POLICY REALLY SUCKS IVE BEEN OVER CHARGED EVERY MONTH NOW WE TOOK THAT OFF YOUR BILL. IT WILL REFLECT ON YOUR STATEMENT NEXT BILING CYCLE SOULD FAMILAR. ITS A DAM JOKE. IVE BEEN OVERCHARGED AND LIED TO AND DONT TRUST ANYONE AT COMCAST CABLE. WHAT HAPPENED TO YOUR POLICY IF THE TECH. DOESNT SHOW UP IN THE TWO HOUR WINDOW TO INSTALL YOUR CABLE YOU GET A 25.00 DISCOUNT GUARENTEED. WELL THE TECH WAS 4 AND A HALF HOURS LATE DIDNT BRING THE RIGHT EQUIPMENT I WAS CHARGED INSTALLATION CHARGES ON THINGS THAT WERE TO THIS DAY NEVER DONE. LETS SEE EXTRA OUTLET AND 50.00 INSTALLATION CHARGE FOR THAT AND STILL HASNT BEEN DONE THEN CHARGED A SECOND TIME FOR THE SAME THING. FUCK YOU PEOPLE ITS VERY FRUSTRATING AND THATS ONLY ONE THING IVE BEEN DEALING WITH DUE TO YOUR COMPANIES NEGLIGENCE AND BAIT AND SWITCH AND CONTINUED FRAUD. SEE YOU IN COURT AND I WILL TRY TO BRING EVERYONE ON THIS LIST SO THEY CAN ALSO BENIFIT FOR YOUR IGFNORANCE CALL ME AT 530988**** NO USE THERE YOU WONT SEE YOU IN COURT I WILL BE YOUR WORST NIGHTMARE .I AM MAKING YOU MY NUMBER 1 THING TO DO SCREW YOU BEFORE YOU CAN SCREW EVERYONE ELS HAVE A NICE DAY JERKS

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TF Powers October 22, 2014 at 8:08 pm

We have had an ongoing problem for almost three weeks and still no resolve. I’ve had techs here, been on the phone for periods up to three hours while being switched from department to department, that end with a disconnection, only to start the process over again. For added frustration, when you call tech support the call is typically routed to the Philippines or another country with a tech who clearly has a language barrier. To add misery, the tech support folks have limited experience in regard to resolving issue as evident by them reading their scripted responses that most often are not applicable to the problem. Through this latest series of events, I’ve learned the techs do not post issues to your account which leaves the customer to again get lost in the shuffle with tech support. Organized chaos. There have been promises that a supervisor will call, service will be fixed, Etc… but as everything else with this company it’s empty promises. In addition to the very poor service that I pay over $200 a month, I’ve been paying for 105 Mbps Internet speed when in fact I’m only receiving 57.5 max. Which brings me to my next point, why are the customers required to pay for the boxes in addition to the channel service? This is like buying a car but before you can use it you are required to rent the wheels and tires. It is my opinion that this company grown too lage too fast. For a company this large, they seem to be operation under the organized chaos method. They clearly have lost touch with their customers needs. Maybe there is an attorney who could organize a class action against Comcast / Xfinity – that might get their attention.

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Teresa Aldridge October 18, 2014 at 10:43 am

I recently moved to Vero Beach, FL. Upon investigation my choices for Internet/Cable services where limited to AT&T and Comcast. On Sept 29, I went to the local Comcast location spoke with the agents and signed up for an Internet/Cable Basic Package as I have had past experience with self installation I choose that option and brought my equipment home. There was trouble getting the signal to one of the TV’s. I called Comcast was on the phone with a person for at least an hour. They did all kinds of testing from their end and deemed there must be something wrong with a line and I was told that he would send a Tech out to see what was wrong. I asked if I would be charged for that as I was told at the Comcast office that if I didn’t do self install I would be charged. The Comcast Agent said NO IT WAS THERE PROBLEM SO NO CHARGE. Well you can guess where this is going. Of course I get a bill that not only has me charged for a Thec visit I have charges for them mailing me equipment. Which never happened.To make a long story short after many calls to get the bill straightened and many promises that the Tech charge would be removed and no one living up to their promises, I decided that I had enough and on October 9, decided to cancel all service and use the 30 DAY SATISFACTION OR YOUR MONEY BACK GUARANTEE that COMCAST so proudly hails.
I call and of course they try and save my business. I tell the Rep. that not only am I upset by the wrong charges on my bill that haven’t been fixed but that I am also dissatisfied with the cable channel line up for the money. He asked what would it take to stay. I said I now only wanted Internet service at the lowest cost possible and the billing to reflect that cost alone. That he needed to take the tech visit charges off the bill. He needed to remove all charges for Cable TV off the bill (MONEY BACK GUARANTEE). He said he would give me Internet for $19.99 & $8.00 Modem rental & a few dollars taxes for 1 year retroactive and adjust all other charges. OF COURSE THIS HAS NOT BEEN DONE!!!!!! I continue to call and explain my story to get promises and NOTHING happens. I spoke with 3 different people yesterday due to mysteriously the calls being disconnected and no one calls back even though they have my phone number in front of them. THIS IS CRAZY!!!! I am going to the media. COMCAST has to be made to live up to their advertised promise of satisfaction or money back.

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Penny Ordonez October 6, 2014 at 1:33 pm

WPTV NEWSCHANNEL 5
1100 Banyan Blvd.
West Palm Beach, Fla. 33401

I would like to share a disturbing experience I am having with Comcast Cable Co. I sent electronic bank payments to who I thought was the: City of Port St Lucie; these checks had my City of PSL account number on them and were clearly made out to: The City of PSL. Comcast received these two checks one in Aug and one in Sept of 2014. They wrote my Comcast account number on them and deposited them into my Comcast acct. I learned of this via my bank Chase; who gave me copies. You can see where the A/R dept who accepted these checks, put my Comcast acct number on a check clearly made out to : The City of PSL. As I am sure you know customer service at Comcast is really sad on every level, but this incident should have captured someone’s attention. I have made several attempts to contact their corporate office and have been hung up on several times, put on mega hold etc. When I finally did get to speak to someone it was a receptionist, who refused to give me her name and hung on me again. Called back this time I was referred to the so called Escalation Team who took my information and promised me that I would be contacted within 24/hrs. I was, a man named John Stillman called me from their WPB office with reference # of 1570333. I called this man back and explained my situation and expressed how upset I was. This was Mr. Stillmans response verbatim: “This has happened before and Comcast will cash any check that they receive; whether it is made out to them or not.” I asked him if he thought this to be morally appropriate and he said yes. His apathy was appalling and very distasteful. I am still in shock… If a civilian did this they would be arrested and possibly charged with a felony. This corporation has no accountability for their indiscretions, nor their act of pre mediated fraud. Mr. Stillman had no remorse in sharing his feelings on this; and in fact – he told me to make sure I send my payments to the proper address next time, that people have even done this with their mortgage payments and they have done nothing to accommodate them either. Can you please help me in an effort to raise public awareness; so this may not happen to consumers moving forward was also told these checks were deposited via a automated system, well It’s amazing to know that automated systems now know how to write and change, add, delete, account numbers. Unacceptable!
Thank you,
Penny Ordonez

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sara September 27, 2014 at 5:25 pm

If this company is trying to improve customer service, they are failing miserably. They need to stop outsourcing their customer service and hire better. The CEO stated it will take a couple of years, that is totally false. He only cares about the profit. It’s unfortunate that this company can’t keep promises made to their customers starting from the bottom of the totem pole to the top. What kind of company is this company without any integrity. How do you sleep at night seeing and reading all these complaints. Just a shame.

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HIDEKEL VERDECIA August 19, 2014 at 7:24 pm

Where do I begin? 3 days of dealing with Comcast via phone and the first 2 days over 2 hours each time on phone only to obtain 0 results and on my 3rd day over 1 hour again, with 0 results. I was offered a deal only to then be told the pricing info given to me was inaccurate. Reps are extremely disrespectful and do NOT value customer’s time. I have many friends with Comcast that feel the same way. Service was decent when it worked, but very spotty and didn’t function properly at least 50% of the time. Between the false promises and unprofessional people with half a brain, all I can say do NOT waste your time with this company. You’ll remember me when your service fails and you have to contact them for assistance. I’m not alone on this. My friends & I will be looking for new service and plan on boycotting this company. We’ll also proceed to file complaints individually with the BBB & any other agency of worth notifying. Whoever is training these people is apparently stealing money as their reps are rude & extremely unprepared. The CEO should have managers / supervisors go undercover & call the 800 # & have them deal with that garbage & I guarantee you over half of CSR’s would end up fired on the spot. Many of these people must’ve been criminals, applied for a job @ Comcast, & got hired. At least that’s the way it comes across to me. They don’t care and why should they, they’re not held accountable. Great way to run a company guys. I wish U nothing but the worse. See U never!!!

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Lynn Butrum September 8, 2014 at 11:19 am

Somehow I think the CEO probably knows what is going on. I am writing to him today. Probably won’t get a response, and if not I am done with this company. When I called last night, I spoke to someone that I couldn’t even understand. And when I asked where she was located, her response was ‘OUTSIDE the United States”. So who wants to do business with a company that helps keep our unemployment UP while sending work overseas so they won’t have to pay the employees as much. Nope, they are not what they claim to be.

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Julian Sanchez September 8, 2014 at 1:16 pm

How can we start a movement together against this horrible company who all they do is steal the hard earned money of the honest good working Americans to only benefit themselves? Is there a number to the company HQ anywhere on this site? I too have been taking hits from their mediocre customer service agents and their incompetent supervisors who all they do is make false promises to get you off the phone and don’t the any type of pride in doing their job right?

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Paul September 18, 2014 at 12:53 pm

I am an employee at Comcast in their Loyalty Department. I had to wait two months for the 25 year background check they performed on me. I can certainly empathize because as an employee I am also a customer and I have had to call in to get help with lost service. I have also had to call other departments while working and I have had similar issues. Comcast is well aware of this issue and their are many exceptional representatives who will own your issue and do their best to fix it. We are required to report to upper management when a Comcast employee has not done the right thing for a customer and employee’s are walked out by security if issues that customers are having are not taken care of properly. I can also promise that Comcast only teaches new hires to have only the highest respect and regard for each custoemr. Empoyee’s do become frustrated and beaten down when the get yelled and cursed at all day and it is one of the most stressful jobs out there. I am not making excuses but our center deals with customers like you who have reached their limit. This accounts for less than 3% of the Company’s customer base and we are continually implementing new verbage and employee’s are “coached” on their calls twice a week to help improve customer interactions. It will never be perfect but we are trying and there are people like me who truly care and want to help our customers.

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Connie Faulkner August 1, 2014 at 10:44 pm

Comcast is a JOKE….My father in law has been without service for 11 days as of 8/1/2014, I have had 4 appointments arranged and have had 4 appointments cancelled or rescheduled . He is 91 years old and Comcast has left him sitting without TV or phone for 11 days and now they call to reschedule yet again. And to top everything off Comcast has decided that he needs Showtime so they just add it his bill.

COMCAST AND IT’S SO CALLED CUSTOMER SERVICE SUCKS ASS!!
WE ARE SWITCHING TO DIRECT TV AND/OR VERIZON

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Stacie August 5, 2014 at 3:01 am

Connie – we had 5 service technicians out last month and 4 in between those 5 cancelled/didnt show up. it is a joke. I just filed a complaint with the Florida attorney general.

This is all on autopay mind you. April bill paid on 4/18 $199.25. May bill paid on 5/19 for $245.16. June bill paid on 6/18 $207.36. July bill paid on 07/22 for $187.00 and get the bill today for August for $566.18. They are trying to say that the August bill is July and August – if thats true then my July bill was really $505.00. I’ve been on hold to get a customer rep now for 50 minutes and 11 seconds. Something has really gone downhill in the past year and it’s very sad. No fear, I WILL win this battle.

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Lynn Butrum September 8, 2014 at 11:21 am

Stacie, you need to call your bank and have that automatic payment stopped. I bet they’ll come around when they can’t draw money out of your account.

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Willie E. Harris July 15, 2014 at 9:32 am

I am Done with COMCAST and will solicit everone I know to never sign up!

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Warren B July 10, 2014 at 4:44 pm

I for one had been a long advocate for Comcast , and just my recent experience has made a believer out of me regarding the complaints I have heard. I guess because I never really never changed anything for years I did not have to experience the onslaught of horrible customer service , lies and people not taking responsibility.or ownership to help a customer My issue is still unresolved. I have just resorted to sending an email to Brian_Roberts@cable.comcast.com in hopes it will get to the top. Following all that I was told to do it is a month later and I am losing business for something as simple as porting a phone number a “COMCAST” phone number that should not have been ported in the first place from my residential account to my business account. back to my residential line. 7/9/2014 spent 6 hours and 12 phone calls , 7/10 3 hours and 4 phone calls and I refuse to go further as my attempts started a 4-5 weeks ago to get the issue fixed. I was lied to by a business sales account person which started the whole thing , and then wrong information given a number of times since then to get the errors they made fixed. I am not going to bore everyone with all the details except to say that I have recorded my calls and kept all emails to show corporate what they have working for them or how screwed up of how their process of working with clients are being handled. I am about to drop the information on the BBB , next step is calling my attorney for my business losses and get his opinion.

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Warren B July 11, 2014 at 8:17 am

This is a follow up of my complaint , just to say that after all the run around my issue is finally resolved thanks to one technician that finally took ownership of my problem and stayed on it until fixed Comcast ID GML in the billing dept (Joe) , should be commended for his diligence and one of the only that called ME back. If any of the higher ups are really seeing these messages I want them to know when someone does it right for the customer. I did not put the names or ids of those that didn’t do what they should have as not to throw anyone under the bus and the list would be too long . Thanks again to Joe in billing ID#GML

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Shah June 26, 2014 at 11:02 pm

chat id : 297c6b2e-03c4-46b8-bf50-1624794e3fa9

I had reps offered me a 29.99 internet plus deal with the above chat. the next time I ask whether they did this change or not, and to my surprise they never made any change. Their agents never note what they talk to customers on the account. And makes impossible to prove what a customer was offered last time as they never note anything on the account. Shame on COMCAST!!
Terrible waste of time!!!

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Dennis Reter June 21, 2014 at 1:16 pm

Your office people are a bunch of bull s*** you have the worst people working for you they lie never return phone call never show up when the tell you service people never call I have waited 3 day for your people to show up and when I call no one can help or they just lie and tell you some one will call you back and they never do I can’t belive how you treat the people how keep your pay check coming to you each week once again you are the worst people I have ever the pleasure of dealing with and I do belive you are like the rest of you employees I will not here from you so that tells me you all are a crock of s*** !!!!!!!!!!!!!!!!!!

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Marcie June 10, 2014 at 12:36 pm

Marcie R Kephart
Graham, WA
I cannot tell you how horrible Comcast customer is truly is. I have been lied to, billed for things I was told I would not be billed for, had 3 techs out last week and another one coming tomorrow. I have had techs tell me the phone people lie and I had a store person tell me phone people lie. I had a tech come out to install 3 new outlets the phone people told me 3 times on 2 different calls it would cost me 50.00 and I was charged 100.00 when signing the paper I told the tech I was to be charged 50.00 he said yeah they always lie. I told him I was told the 2 new boxes were 8.00, he charged me 9.25 he said I told you they lie. We cannot get wireless connection most of the time anymore, we got a new Comcast box with built in wireless last week and now none of us get wireless most of the time. Last week I had a tech come out to install a digital amp because of TV scrabbling that has been going on for years, our TV still scrabbles but when I got home one of the TV’s was not working at all so they sent another tech out only to find out the first one forgot to plug the TV back in under the house. The first tech forgot to even check out the wireless and I heard the second tech on speaker phone with the first tech telling him well you should have done this or that. We had wireless when he was there but since he left it has been in and out. Yesterday I had to unplug the modem when I got home in order to get internet and this morning I had to unplug it 3 times in order to get internet. At the time my wireless said I was connected and had excellent strength but could not get out to the internet until after the 3rd time I unplugged the Comcast box. This is just stupid and crazy. I was on the phone with a wireless Comcast specialist this morning and he said he made great notes in my account and suggested Comcast needs to check their equipment and wiring to my house, then he disconnected me while transferring me to schedule a tech to come onsite. I cannot tell you how horrible all of this has been. I get charged to buy a digit amp to stop the scrabbling which does not work, I have tech after tech come out and I still don’t get internet or wireless correctly if at all yet Comcast certainly continues to bill be for all of this. Comcast is horrible, your customer service is horrible.

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Julie Longenecker June 5, 2014 at 11:58 pm

This is the complaint I just sent to BBB – because no one in your company cared to service a customer.
Jan 2014 I switched from my TV/Phone/Internet provide (Century Link) to comcast because I needed faster internet speed and comcast offered that, I agreed to a 2 year contract when I signed up for service. Following is a list of issues what I believe is a breach of contract and I want a credit/refund for the total amount they want to charge me for early cancellation fee. (fee changes with each customer service rep. I speak to ($131.00 – $250.00). 1.) I was told before the install that the modem I owned would work fine. At time of install I was told my modem wouldn’t work and I needed to rent the comcast modem to use their internet. Cost to me would be an additional $8.00 a month. 2.) Within first month of usage the DVR started to make such a loud high pitch noise I had to turn it off and waited 4 days for tech to bring out a replacement. (Tech told me these DVRs are a piece of crap). 3.) When we had storms my DVR would shut down and reboot (something sales rep. told me would never happen with their service), 4.) When I tried to record TV shows some would record and others would not and I would get an error saying cables not plugged in but the TV show before or after would record fine. Tech support did trouble shooting over phone, said they’d call back but never did, called several times with this same problem still no solution. 5,) My phone land line which I use to get my home based business calls – wasn’t telling me I had messages, when clients left messages phone showed that no message left and I loss new customers because I never called them back. Customer service rep/tech support couldn’t fix after repeated called, customer service rep. told me I should update to a business phone plan which was more expensive. Tech support told me after 3 calls about this problem they would call me back and never did. 6.) Customer service reps have hung up on me, told me the DVR box I had was a Beta Box and had lots of bugs, I once asked if anyone there cared and could I speak to them, I never found anyone who seemed to care. Worst Customer Service I have ever dealt with, I’ve cancelled my TV service as of June 4th 2014 and will be cancelling my phone and internet service within the next 2 weeks, I paid my bill on time every month and comcast didn’t give me the service they agreed to give me when a signed up with them,

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Natasha Griffiths June 5, 2014 at 1:14 pm

Good afternoon…… After reading a few blogs, I came upon a few email addresses to Sr. Executives and thought I would send an email since I have not gotten any action other than ticket and claim #’s from Comcast Customer Service.

My account # is 016433551XXXX
Home Address is XXXX SW Cacao Street
Port Saint Lucie, FL 34953
Cell # 561-512-XXXX

On Monday, June 2 I was scheduled for a routine installation of my cable and internet service. My home had Comcast service only three weeks to a month prior to Monday but the account was closed when my mom moved out. Here it is a month later, and a total of four (4) technicians were at my home at different times from 5:05 to 9:15 PM and was unable to connect my service.

At 8:46 PM, I received a text from my niece saying one of the technicians asked to use the bathroom, “Aunty I thought he had to do # 1 but he did # 2 and the house stinks.” Already very frustrated and angry at the fact these technicians were still in my home after almost 4 hours, I became very angry when I opened my front door to the smell emanating from the bathroom and at 9:15, I asked them to leave my home.

My home has three bathrooms. One in the hallway (door always opened) and closest to the front door, for guests/company, my kids bathroom, which is out of sight and between their bedrooms (door always closed), and the master bathroom. All are full bathrooms, with sink, cabinet, and bath tub. In my kids bathroom, the commode does not function as it should and requires service. It was a total surprise to me to see my kids bathroom is the one the Comcast technician chose to use, with a closed door, no toilet tissue or tissue holder, and a weight sitting on the lid to keep it closed. The hallway bathroom was not only accessible, but the door was opened and he could have seen this was a bathroom without even stepping foot in there.

Not only did the technician use a broken commode, after seeing his crap did not flush, had no courtesy to say anything to me or my niece and simply continued working in the funk he created, and with his crap still sitting in my kids bathroom.

I filed a complaint via 800-266-2278 and CS they created ticket # 022526731 stating “the technician’s supervisor will give you a call in 24-48 hours.” I called again on Tuesday, and claim # 022619919 was created. This CS rep was very detailed in her notes taking and said the claim ticket was created because the ticket number that was created on Monday was for a follow up, not for any action. I followed up yesterday, day three Comcast’s technician’s crap sitting in my kids bathroom, and the CS rep was very rude and abrupt stating “the claims department is reviewing and will get back to you when they have completed their review.”

Today is day four……… No calls from Comcast as of 12:40 PM and my kids have no use of their bathroom to shower or brush their teeth because of the smell.

I still have no cable or internet, and an empty Xfinity box was drilled into the exterior wall of my home, without my knowledge or consent. Purpose… unknown.

I feel completely violated as a result of Comcast’s inefficient, and disgusting technician, and very disappointed at the lackadaisical attitude Comcast has taken in addressing this hazardous and potentially dangerous matter.

This, I see as a last resort to getting some type of resolution to this hazardous issue and restoring my family’s peace of mind.

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Willie E. Harris June 2, 2014 at 1:53 pm

To whom it may concern,
My home was broken into on March 5, 2014 and one of the cable boxes was stolen and I reported to your office on Wesley Chapel road in Georgia. The first visit the gentleman told me I need to fax the police report into the main office when received and I would be charged a $2.50 fee that month. I went back once more and another gentleman told me I would be charged the $2.50 fee. Just got off the phone with another gentleman and he told me I would be charged for the cost of the box to include the $2.50 per month. He then transferred me to the resource resolution dept, who was basically no help. I explained the same issues to her and she also stated that I would have to pay for the box. I really expect your customer agents to know their responsibilities and inform the customers with the correct information the FIRST TIME! I see why this is the most hated customer service in the entire industry. You gladly take the customers money and should be able to at least inform the customers with accurate information. The lady transferred me to the IT Tech support department and they are the only one to seem to know what they were talking about. I am on hold with them as I type as they try to get this issue cleared up or tell me exactly what I need to do from here. The supervisor (Oscar) did his best to help and I appreciate his efforts. My issues are not about that I have to pay for the box but rather the treatment and terrible customer service otherwise! I will not be a customer much longer and I will not recommend this company to anyone as long as the customer service is this poor! Sadly, I like the product but can’t stand the lack of professionalism and outright lies!

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Dave Schwartz May 29, 2014 at 12:05 pm

I would like to talk to an executive with Comcast. I would like for you to actually hear what has been going on here in Jacksonville, Fl. At one time I was your largest advertiser. I spent over 1 million dollars a year in this little Jacksonville market alone. You all at Comcast sent me and picked up the entire fair to fly me to Colorado to stay at the Broadmore, to San Diego to stay at the Del and to Hollywood to stay at the Four Seasons to name a few. You paid to send me to the Olympics, the red carpet events like the Espy”s and Oscars in Hollywood including amazing private parties. You sent me to two superbowls where I sat in the Comcast suite right along with your president and CEO Brian Roberts, although in Jacksonville he only stayed a short time while I stayed in the suite the whole time. You see at one time I was quite important to Comcast. For over 4 months I’ve sat and complained and waited with defective Comcast equipment, while you all lied to me, missed appointment after appointment, failed in your many promises over and over again! In just the last 2 days I’ve spoken to Oscar, Jerry, Alyssia, Christina, Cornelitos Alvette, Alexa, CJ Suarez and a tech with an attitude. I have called CJ Suarez 5 times already today and again can get no reply. I’ve had your employees tell me that I would have to pay them cash money on the side in order to get anything done, this is from your Comcast employees and still I sit here unsatisfied. You have missed over a dozen appointments in the last 4 months, many with no phone call, no apology nothing except more lies. What is going on in this Jacksonville, Fl area. Please ask an executive to get hold of me. I will continue to work tirelessly to get my information to them, but I no longer have the connections I once had and am not sure who I want to get involved with my personal problems with the customer service at Comcast. It is truly a shame that this company that once care about its customers could sink this low, where you can’t even get hold of anyone to get customer service. 4 MONTHS TRYING TO GET YOUR EQUIPMENT TO WORK!!! At this point I am deserving of a chance to tell a Comcast executive what I have and am still going through here in Jacksonville, Fl.
I believe I have earned that opportunity! I will be anxiously waiting for your reply.
Dave Schwartz
904 334-XXXX
DaveXXXX@comcast.net

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Stacie August 5, 2014 at 3:05 am

Dave,

I am in Jacksonville also and have been experiencing many of the same issues. We should all file a class action suit or private suit. Comcast hasn’t always been terrible; it’s just been the past year or so but terrible doesn’t even describe the issues I am having now.

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Mary E. Jackson May 28, 2014 at 1:03 pm

I am writing this after much effort to reach some kind of acceptable agreement with Comcast. I am a senior and my income is limited, however I pay my bills on time and have been an excellent customer with Comcast for about 14 to 15 years. I put up with there poor service with my home phone for over two years, where as I had phone service about 40% of the time, but I continued to be a good customer. Comcast has continue to go up on my bill, to point it has made it impossible to pay the bill, at the same time they are offering a very low price to seek new customers. This seem very unfair as well as poor business decision making. (1). It is mostly senior who still have home phones (hard line). (2). Seniors are some of the most loyal and faithful customers, who very much believe in paying their bills, (3). It make little sense losing customers with proven records, getting others that may or may not stay, in fact I know some younger customers that change companies every time they offer something new or what they feel is a better deal, where as older customers tent to stay with a company as long as they feel they are being treated fairly. Everyone who has paid attention to the news know seniors have not had but one increase in the past 6 or 7 years and it was the smallest in history, and everything has gone up, gas, light, water, and food. It just so much you can get out of a dollars. I understand Comcast want to make money, but do I believe they could do a better job of keeping their cost down….YES. I know for the first 2 to 3 years they were out to my house about every other week, trying to get my phone service to work, even after I told customer service that the problem was outside over and over again. I know that gas and operating those trucks was not cheap, so after customers tried to tell them over and over again, they start to charge the customers for their poor business practices. I read the data on Comcast being the largest cable company and all that, but I can remember another cable company by the name of Media One that service got so bad they were kick out of my county, just because a company is big today, dose not mean they will be tomorrow. It seems like the other companies (gas, lights, and other phone companies) offer a lower rate for seniors, It seem Comcast would have a special rate for seniors. I do hope this email gets to the people in power of this company and they reconsider some of their business practices. My bill stared a 109.00 a month and I am told it will 180.00 a month. I wish I had, had a 70.00 increase in my income! The other thing is they know the number they have listed is not a real working number, so if we can not reach an agreement before next month I am gone, and I am going to make sure I share my story with as many people as possible.

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STEVE PAUSCHE May 23, 2014 at 12:17 pm

I WOULD LIKE TO HEAR FRO A COMCAST EMPLOYEE IN REGARDS TO THE VAST COMPLAINTS AND HOW THEY EVEN CAN DEFEND THE COMPANY……VERY CURIOUS

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STEVE PAUSCHE May 23, 2014 at 11:40 am

NEVER IN MY 58 YEARS ON EARTH HAVE I EXPERIENCED SUCH A TOTAL INEPT ON THE PART OF YOUR SO CALLED CUSTOMER SERVICE DEPT AT COMCAST. I WAS CALLED BY ONE OF YOUR REPS IN SALES 3 WEEKS BEFORE I MOVED AND WAS TOLD IF I CAME IN AS A NEW CUSTOMER EVEN THOUGH I WAS ALREADY A COMCAST CUSTOMER FOR 15 YEARS THAT HE COULD GIVE ME A BETTER DEAL.I SAID OK, WE MOVED ON MAY 16TH, CALLED TO CANCELL SERVICE AT MY OLD ADDRESS AND TOOK BACK THE EQUIPMENT AND WAS TOLD MY OLD PHONE NUMBER WOULD BE PORTED OVER……STILL NOT DONE AFTER I WEEK AND ABOUT 20 CALLS TALKING TO YOUR PEOPLE ,MOST OF WHICH I CANT UNDERSTAND AND KEEP PASSING ME ON TO ANOTHER DEPT,I FINALLY CALLED CORPORATE AND HOPFULLY THIS WILL DO SOMETHING. WHAT TOTALLY FRUSTRATES ME AND EVEN ONE I KNOW WHO HAS YOUR SERVICE IS THAT WE CANT TALK TO SOMEONE WHO HAS THE KNOWLEDGE AND AUTHORITY TO RESOLVE ISSUES AND MORE IMPORTANTLY THINK OUTSIDE THE BOX AND NOT ACT LIKE A DAM ROBOT SAYING THE SAME THING OVER AND OVER AGAIN….YOUR COMPANY MIGHT HAVE MORE TECHNOLOGY THAN OTHERS BUT THE TOTAL LACK OF KNOWLEDGE AND TRAINING OF YOUR PEOPLE YOUR SERVICE WELL BELOW STANDARDS……JUST OUT OF CURIOSITY, IS IT A REQUIREMENT THAT ONE HAS SOME TYPE OF ACCENT TO WORK FOR YOU, IVE YET TO TALK TO SOMEONE I CAN TOTALLY UNDERSTAND,AND WORKING ON THE PHONE I WOULD THINK THAT WOULD BE PARAMOUNT…..I GUESS NOT, LIKE THE SAYING GOES, YOU SURVIVE DESPITE OF IT ALL…..ITS REALLY FUNNY HOW WHEN I CALLED CORPORATE THAT I GOT SOMEONE I COULD UNDERSTAND, OH, I FORGOT THEY ARE IN THE STATES AND MAKING MORE THAN MINIMUM WAGE WERAS YOUR PHONE PEOPLE IN THE PHILIPINES AND GOD KNOWS WHERE ARE MOST LIKELY ALL UNDERPAID AND UNDERTRAINED…….GO FIGURE

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Q Harris May 21, 2014 at 8:27 pm

I called in to understand why my balance was so high and I only live in my location since February 28 2014 and I already have a 500.00 bill and paid 300.00 in April. I called in to get clarification of my bill and the representative hung up in my face after requesting for someone that could articulate the information better! I would rather read books thank have to be treated like I am not a paying customers! Comcast have the worst customer service and the reps need better training!

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Toma May 19, 2014 at 3:15 pm

I moved in April and it has been a nightmare with the incompetancy of the Comcast service reps. I have called almost every day have to repeat the same information each time and cant get anywhere. I still dont have access to my email as Comcast took it upon themselves to change my id and password without telling me! They cant seem to figure out what to do about this. Now I have contacted the corporate office had a corporate rep call me and he told me I wasnt in his region so he would send out another ticket. REALLY COMCAST HOW LONG DOES YOUR CUSTOMER HAVE TO WAIT FOR SOMEONE TO TAKE CARE OF THIS ISSUE AMONGST SEVERAL OTHER ISSUES!. The problem is that I moved into a complex that only carrys Comcast service otherwise I would have cancelled. The incompetancy of your representatives who are suppose to be computer savvy is unbelieveable. I am still waiting for someone to take care of my email access, my incorrect billing and address what Comcast is going to do about this! I am ready to contact the Better Business Bureau and any other source that will make Comcast pay attention to a very unhappy customer WITHOUT SERVICE TO WHAT SHE IS PAYING FOR!

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Lesley R Taylor May 18, 2014 at 10:41 am

I am totally baffled as to why my internet can not be fixed. I have been getting irregular service for a while now and have had several techs to my home to “fix” the problem. everyday my service drops off and then reconnects. This has been going on for well over two years and every time a tech comes to my house they claim there is nothing wrong. I have had some friends I know that work in departments where they can see the activity on my account and they can see that there is a problem in my area not to mention the can see when the service disconnects and then reconnects. I have has splitters changed, wires changed and the problem still persist. I have gone so far as to use a wifi hot spot device so I can be connected to the internet because my home service is not reliable and that is a service that I pay extra for as well and it is sad to say that it has a better connection than my service which is supposed to ht the best of the best. Well not in my book your rating is a 0 with me!!

I work from home and the internet is a huge part of m y work. My Comcast bill is nothing short of a car note and I can spend that money somewhere else as opposed to giving it to a company that claim because I have my own router that they cannot fix my problem. I am past done with this service and as soon as I research some other services Comcast will be a done deal for me. I am tired of calling your company and being treated as if my problem is not worthy of a deeper look into. The subdivision I live in has had nothing but problems with the service and this is ridiculous not to mention worthy of the Illinois Commerce Commission looking into and the Citizens Utility Board as well.

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Nanette May 17, 2014 at 4:30 pm

Comcast should take a serious look at it’s customer service. Truly it is the best internet provider – at least the product. And because I’m sure 90% or more of the customers are problem free there is little motivation to properly tend to those who do have problems. In the past two years we’ve had two SIGNIFICANT problems. The first one took over 40 hours of phone calls, 7 missed days of work to be home for the comcast rep (6 of those times the rep did not call or show) to get it fixed. We are still in the midst of the 2nd event. We have talked to supervisors in the technical department twice. Of course each time we call we have to start from the beginning to bring the person up to date which takes far too long. In all instances but one English was NOT the native language for the person. To date we have 5 appts where the Comcast rep did not show nor call. We pay for the fastest internet speed available for residential users. We pay more than the lowest level of business service and yet we cannot get the most basic of service for our problem. We have been told that the supervisor in the technical department is the highest authority we can talk to but I’m sure they have people they report to and we will file complaints above these supervisors. It is theft when you take money for a product/service and fail to provide the product/service. We hope that someone at Comcast headquarters takes a serious look at the way Comcast takes service complaints and how it ensures that the customers complaints are properly tended to. If anyone from Comcast management sees this and cares please look into Ticket #’s 022331179 and 022330668. I wish I’d recorded the ticket #’s of the other 3 appointments that were missed by Comcast reps. The lack of accountability is a serious flaw in the system. We cannot be upset with the people who take our calls at Comcast because NONE of them are individually responsible. It’s impossible to speak to the same person twice. I’d say in any circumstance where someone has an opportunity to select a different provider they ought to do so.

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Angela May 16, 2014 at 10:28 pm

I have had nothing but problems with comcast since I got the service in November. I have called every almost every week and at least every month because of poor internet service. I am paying for blast and my internet will be at a .16 download speed where I am unable to even check my email. I have been hung up on more times than I can count from customer service. I have been lied to and yelled at in my own home by a tech that came out to fix the problem which he did not do. My daughter had to ask him to leave because I am ill and he was yelling at me and standing over me in my own bedroom. I have worked customer service before and would have been fired had I ever treated another human being the way comcast has treated me. Every time I call they apologize but that doesn’t help me when I can’t use my internet and I can’t get someone to actually help me. What is going to have to happen to make comcast accountable for their actions?

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Isabel Matherly May 15, 2014 at 12:50 pm

MAY 2 I CALL ,I GOT LETTER MAIL FOR BETTER RATE I CALL LADY WAS WONDERFUL EXPLAIN EVERYTHING CORRECT NICOLE HER NAME I GGT BILL WOW WHERE IS WHAT NICOLE SAIDS I CALL COMCAST GIRL ANSWER SAIDS TO ME IS NOTHING CAN DO YOU PAID WHAT BILL SAIDS AND HANG UP ,I BELIEVE COMCAST IS BAD BUT DIRECT TV IS WORSE I KNOW SO WE CUSTOMER HAVE TO CHOICE BETWEEN TO WORSE WHAT IS BETTER IN PRICES ETC ,FOR ME COMCAST IGOT ALL IN ONE BILL ,YOU SOMETIME WISH NO COMPANIES ,ONLY BUY A TV COMES WITH CHANNEL THAT IS ,I KNOW IS DREAM,PLUS IMPOSIBLE MONEY MAKES ?????.WHAT CAN DO THEY READ THIS AND WHAT? NOTHING EVERYTHING IS WORSE PEOPLE ARE WORKING SOMEONES ARE GREAT OTHERS ONLY GOT EVERYTHING FREE FOR THEM NOT CARE FOR CUSTOMER PAID SALARY,COMCAST NEED DO BIG CLEAN THEY CUSTOMER SERVICES THAT BE MAY DIFFERENT ONE STAR TO SEE DO YOUR JOB CORRECT ,OTHER THING COMCAST HAVE TO GIVE EMPLOYEE NUMBER THAT IS WHAT CUSTOMER CALL REPRESENTED GIVE TO YOU IF SOME IS NOT RIGHT OR CORRECT RESOLVED CALL FAIL COMPLAIN WITH THAT NUMBER SO KNOW WHO REAL DOING A JOB WHO DOESNT,/ ALL COMPINIES ARE ONLY TO GET RICH NOT FOR CUSTOMER YOU GOT SERVER KEEP YOU LIKED,CHANGE TO DIRECT TV OR GET ANTENA ,BECUASE NO MATTER WE WRITE WE COMPLAIN NOTHING WILL BE DONE .

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Lynnette May 12, 2014 at 11:03 pm

Comcast is the worst…and they have to worst customer service!!!

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Michelle graham May 6, 2014 at 10:46 am

Where do I begin with such incompetent guest service reps. I have been with your company way to long and to receive such rude, unhelpful service is very disappointing. I recently moved an was told one price for moving services the receive an email of a total different price – way above the price quoted!!!! Then I have a promotional rate for 12 months and the price changed from what I was emailed. How can they change prices whenever they want without notice or agreement. Very disappointed and ready to cancel all services. Worst customer service ever!!!!!!

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eddy obregon May 4, 2014 at 5:13 pm

My email is to file a complaint .. I have had way to many issues with Comcast internet .. I have had my service go down on 3 occasions where I have had 3 different techs come out and they fix the issue temporarily . On May 2nd I said enough is enough im done paying a high bill which my Comcast bill is 202 dollars and also to have mediocre service and have even worse customer service. I called in to Cancel my service , I also was having issues with my internet again as I was having connection issues and signal drops issues.. I called in Friday to make a service appointment for a tch to come out to fix my internet issue and I called in Saturday May 3 and I talked to a customer account retention executive named Maria.. When I called to cancel she offered e the 99.99 deal for digital preferred to upgrade me to this plan and save me money . She told me that I would be getting premium channels and I would be upgraded to Blast internet service . I then told her I wanted to add a HD box to another room and she said she would include it in my work ticket .. Since I have a tech coming out to fix my internet issue on Sunday at 8:00 am that she would also include in the notes for the technician to come out and install the hd box.. I had told her that I didn’t want to pay for a charge to do the install and she told me she would waive the installation fee and she also gave me a customer loyal discount in order to offset the hd 9.99 monthly fee. So Sunday comes by and the tech comes in and he told me he didn’t have anywhere in the notes to install a hd box.. He then provisioned my wireless router for it to be able to get the blast speeds .. I told him about my concern with the drop issues ive been having and he said he would make a note to have a line noise test done and to be able to ground the cable coming in from the outside. He told me he couldn’t do anything himself .. So in other words he didn’t fix my issue .. After the tech came Im still having drop issues with my internet and my Comcast cable box has not been installed .. Even worse I call in and ive spent all day talking to customer service n supervisor’s telling me that nowhere in the notes do they see that a hd box was in the ticket to be installed and that I would have to be charged 35.00 dollars installation fee,, So in toher words there calling me a liar.. Even worse they’ve told me that I have to wait to Wednesday for a install of the box and that I will have to pay .. Ive had different supervisors tell me different things .. one even told me they would send out a tech by 100 pm today and nothing .. I had one hang up on me and another customer service rep hang up on me . So that brings me to now. I still have my internet that hasn’t been fixed and I have no cable box that has not been installed .. This is by far the worst customer service that I have ever dealt with any company … I need to fix all this if not you guys can come here n take all your equipment now .. I will also be spreading the word about Comcast being one of the worst companys I have ever dealt with

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Elester Cawthorn May 3, 2014 at 12:12 pm

This is a complaint for the corporate office of my nightmare experience I had with comcast in trying to get service. I called two weeks ago requesting Internet for my girlfriend. She work and in college via the Internet from home. We just move to Georgia. We had direct tv service
and Hughes Net services. But hughnet didn’t offer enough mbps. So we acquire about your services which fit our needs. We explain our situation to your first rep and told us we could keep direct tv and get Internet from comcast. We wait 9 hours until the first tech.But when the first tech came out he was very rude like he didn’t care.He informed us he couldn’t do it because there is just one line and we have to disconnect direct tv to get the service which we did. Made second appointment. No one showed up. No one contacted me. 12 hours wasted. Third appointment waited 8 hours. Someone finally showed up. But comcast was very prompt in billing me 203.55. I think I deserve thatcost should be reduced.

e which we did. Schedule a second appointment. No one showed up. No one called. I called several times and was given the runaround. Then l called at 735pm and found out the order was placed on hold.
we did. We schedule a second appointment. No one show up or call. I called several times and was given the runaround. At 8:10pm, I called comcast and found the order was placed on hold. Who authorized that? No one contact us. A third appointment, waited 9 hours before someone finally showup. Also when I establish the account, a lady came on the phone and didn’t identify herself. The only thing she said was “What is your credit card number But comcast was very prompt to send me a bill for 203.55. After this experience, I thi
I

we did. We schedule a second appointment. We waited 12 hours. No one showed up. No one

we did. We call for service. We wait 12 hours for the second appointment. No one called. I had to inform us of when the tech will come. I called several times and was given the runaround. Then I call at 7:35pm to find out the order was on hold. Really who give authorization and why was I informed. I call corporate office twice to try to get this resolved. Fi

12 hours in which nobody call us about the status. I had to call several times and I had was told l had to wait 12 hours. At 8:10, l had to call to find out the order was placed on hold. What gave the authorization to do the hold. I had scheduled for another day. Waited 12 hours and still nothing happens. Call several times and each rep had a different address. Final

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Anna Fletcher April 29, 2014 at 1:14 am

Wow!! After switching to Comcast and getting home security along with WIFI and cable nothing worked and we were billed more than double the promised price. When we called because channels were not there and WIFI did not work along with home security we were told that a service rep would be out in a couple days. That’s fine. But we also let them know that on the pay channels we were supposed to receive we only had them on ” ON DEMAND” they informed us we weren’t supposed to have these channels and had them stopped immediately. So my question is home security takes 3-4 days to fix, a pay channel that you only receive through “ON DEMAND” is a “CODE RED” immediate fix? F*** YOU!!!! I compare this corporation to the godd*** Nazis.

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larry hayes April 25, 2014 at 12:57 am

I am writing because I am fed up. I don’t like to complain but this situation is getting intolerable. I have had Comcast service for over a year, enjoy it very much so that I have four services, phone, internet, cable and security. I don’t need the phone as my family basically uses cell phones but we have it anyway. The problem is the billing errors that keep getting my services disconnected.

We lived on the 3rd floor and had all the services for over a year. In February 2014 we moved down stairs to the 1st floor. My final bill for the 3rd floor was ZERO in February but in March I received a bill for over 900.00. We were charged an installation fee (even though this was not new service) and was told that the fee would be split into monthly payments. It wasn’t and on top of that, we were charged double for that installation. This resulted in having our service disconnected every other day and was charged reconnection fees of 18.00 three times for one month.

We are happy with our Comcast and had planned on recommending it to others but this situation makes that impossible to do. I do not want to recommend a company that makes these mistakes and does nothing to resolve said mistake. I am sure the corporate office can rectify this situation if they chose to.

.

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Mike Maynard April 14, 2014 at 5:34 pm

I have been out of the house that I had Comcast service in for 3 months now and returned all of their equipment and paid the final bill after taking six calls to get the real amount settled.
Now I get a collection notice threating to turn over a poor credit rating to the agencies! WTF!!!!!!! And trying to get someone on the phone to talk to in order fix something ? WELL THATS IMPOSSIBLE.

Hey morons in Philly ……… If your processes and people were not so poorly trained maybe you would not have all of these complaints!!!!! Thank god I no longer live in an area that is serviced by Comcast but if you come to Ohio I will be a DISH customer so fast it will make your head spin.

Hey NBC why do you not fix this place??? Oh ya it is only about the money, who cares about customer service.

I just wish someone in the BS world in Philly would pull their head out long enough to actually fix a customer. OH to dream the impossible dream

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William Parker April 5, 2014 at 9:38 am

I have been a Comcast customer for years , I am an Xfinity Insider and my bill averages 250 a month. For the last month and a half I have been trying to get an indoor outdoor camera and self instal kit to add to my comcast home security system. I have been told 4 TIMES by your operators that it was sent to me, one told me UPS overnight, and I recieved nothing. When I call back there is no record of me ever calling or ordering the device. I believe comcast is getting to be like walmart. So big, and the customer service is suffering….

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Sandra April 3, 2014 at 7:16 pm

Comcast sucks lol yep you all heard me and I don’t even have service yet. I signed a CONTRACT to get service they were supposed to install it April 2 . I sat here all day waiting , no one showed. We called and my order was never processed we will have to go back and sign another contract. Wow!!!! I expect to get treated like crap after I get service not before. I hope lots of people see this before they decide to waste time with this company.

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Cynthia Coleman March 26, 2014 at 10:19 am

Here’s a copy of a chat transcript when I want to get the phone number to my local Xfinity store to replace the electrical input cord to by cable box. No one has the direct phone numbers to the stores. Ridiculous!!

• CHAT ID: 7AF035B1-05E2-4654-B86C-D037D218D5B1
• Problem: Damaged electrical plug to cable box. where can I replace?
• CYNTHIA > My Issue: Damaged electrical plug to cable box. where can I replace?
• Kristine > Hello CYNTHIA, Thank you for contacting Comcast Live Chat Support. My name is Kristine. Please give me one moment to review your information.
• Kristine > I hope you are having a great day!
• CYNTHIA > Well I ran over the outlet cord to my Thomson cable box and it cut the cord. Can I go to an Xfinity Store to replace?
• Kristine > Good morning Cynthia!
• CYNTHIA > Model # PS-135-5155WC
• Kristine > I just want to make sure if I got your concern correctly Cynthia, you mean, your cable cord got cut?
• CYNTHIA > No the line that provides electric input to the cable box.
• Kristine > Alright. Thank you for confirming that Cynthia.
• Kristine > Thank you also for bringing this issue to our attention.
• CYNTHIA > How can I get another outlet cord??
• Kristine > That is not good to know that the cord got cut, no worries Cynthia, I will check for the best resolution to solve your concern today.
• Kristine > Let me pull up the account first.
• Kristine > Please bear with me.
• Kristine > While checking here, may I please ask when did the issue start?
• CYNTHIA > today
• Kristine > Thank you.
• Kristine > How many Cords got cut?
• CYNTHIA > There’s only one input cord to the cable box.
• CYNTHIA > This is a replacement part question. Why is it so difficult to get an answer???
• Kristine > Let me check now for the resolution. I am still checking, I apologize for the inconvenience, I just want to make sure that I will be providing you the right answer.
• Kristine > Would you mind waiting for 2 minutes so that I can do the research in my system and provide you with the appropriate information?
• CYNTHIA > ok
• CYNTHIA > ok
• Kristine > Thank you.
• Kristine > Thanks so much for the tremendous patience Cynthia!
• Kristine > Much appreciated!
• Kristine > As I have verified and checked here, it showing here that yes you can absolutely have it replace in a service center near your place.
• Kristine > I have found the nearest service center where you can bring it.
• CYNTHIA > Which service center and do they have it in stock?
• Kristine > Langhorne XFINITY Store518 Oxford Valler RdLanghorne,PA 19047Mon-Sun at 10AM TO 8 PM
• CYNTHIA > Do you know if they have it in stock???
• Kristine > Yes, they do have a stock of it.
• CYNTHIA > Do you have a direct phone number for the store?
• Kristine > Please bring the model of the box where you are going to use the cord so tha they can provide you the appropriate one.
• CYNTHIA > Ok. Do you have a direct phone number?
• Kristine > I do not have the exact phone number for Langhorne, but I do have the phone number for the second service center that is near to your place and has stock of it.
• Kristine > Second option will be with Benselem 1750 Byberry Rd bensalem,PA 19020 MOn-Sat at 9AM to 6PM
• CYNTHIA > Doesn’t Langhorne have a phone??
• CYNTHIA > Byberry is too far for me to travel.
• Kristine > The phone number ifnformation is not showing here on my end Cynthia.
• Kristine > That is not inlcuded with the information that they have provided us.
• CYNTHIA > Can you mail me a new input line?
• Kristine > Let me try to check the phone number using my other resources Cynthia.
• CYNTHIA > It’s difficult for me to travel.
• Kristine > PLease allow me another minute here.
• CYNTHIA > I really need to know if it is in stock before I try to get there.
• Kristine > I understand that you are having difficulty traveling, no worries, let me check if it will be possible to send a new one.
• Kristine > Please allow me another minute or two to check my resources.
• Kristine > I truly appreciate your patience!
• CYNTHIA > I can get to Langhorne, but I just have to confirm that they have it in stock before I travel there.
• Kristine > Thank you for patiently waiting.
• CYNTHIA > Ok.
• Kristine > I have a good news! I was able to get the phone number of Langhorne Cynthia!
• CYNTHIA > Thank Goodness!
• Kristine > The phone number is 800-266-2278.
• Kristine > Yeah! I was also thanking God when I got it!
• CYNTHIA > No that’s the main Comcast number. I tried that. I can’t believe you don’t have a direct number to the store.
• Kristine > Please accept my sincerest apology for the inconvenience that it brought you.
• CYNTHIA > It would have to be a 215 number.
• CYNTHIA > I think I should contact the CEO of Comcast to tell them that the Langhorne store does not provide a direct phone number.
• Kristine > That is the number that was provided with the information that they have sent us Cynthia.
• Kristine > The one that has 215 is the phone number directed to Benselem.
• Kristine > The phone number for comcast is 1-888-739-1379.
• CYNTHIA > Kristine, I know you have tried to help me, but I need to speak to a supervisor to issue a formal complaint.
• CYNTHIA > I tried the number you gave me and it was the main voice message when you call 1-800-Comcast.
• Kristine > That is good to know that you understand the effort I have given you, but may I know the reason why you would like to talk to a supervisor please?
• CYNTHIA > To file a complaint about the Langhorne Store.
• CYNTHIA > What is the number of the Bensalem store. Perhaps they can transfer me to the Langhorne store?
• Kristine > Alright, I respect the decision, Cynthia.But the number that was provuded is really with Langhorne.
• Kristine > Please allow me another minute or two to check for the available supervisor.
• Kristine > Thank you.
• CYNTHIA > Did you dial the number? You get the same message as calling 1-800-Xfinity
• Kristine > As much as I would like to, I am not at home Cynthia, I am at the office working. And I can’t have it try at the moment.
• Kristine > Now please allow me a minute to connect you to my supervisor.
• CYNTHIA > What is the number for the Bensalem store or Byberry St?

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BLOWN AWAY BY EVERYTHING!!! June 14, 2014 at 11:33 pm

WOW!!! Cynthia! THAT IS UNBELIEVABLE!!! NOT JUST THAT SHE COULDN’T GIVE YOU THE NUMBER….BUT I’m SURE by now you have figured out that SHE WAS TRYING TO SEND YOU TO A “STORE” THAT WASN’T EVEN OPEN YET!!! You posted this on March 26,2014 as we can all see above. The STORE she was trying to send you to at Langhorne XFINITY Store 518 Oxford Valley Rd. Langhorne, PA 19047 ….. DID NOT EVEN OPEN UNTIL ONE (1) WHOLE MONTH LATER!!! ON APRIL 26, 2014!!! Now, I’m writing this on June 14, 2014 a FULL 1 1/2 MONTHS AFTER OPENING they STILL don’t have a local number listed for the store. I live in NC and thought, ehhh, what the heck…I’ll Google it. I CAN NOT find a local phone number listed ANYWHERE! I just HOPE TO GOD, that you DID NOT DRIVE ALL THE WAY OVER THERE, ONLY TO FIND OUT YOU WOULD HAVE TO WAIT FOR EXACTLY ONE MONTH TO THE DAY TO EVEN MAKE AN ATTEMPT AT BUYING YOUR NEW ELECTRICAL CORD!

You know, I SERIOUSLY DOUBT that ANYONE who has posted a comment here on this page has heard back from ANYONE from corporate. BUT I am PERSONALLY SO GRATEFUL FOR EACH AND EVERY ONE OF YOUR COMMENTS!!! And here is why! I have been INCREASINGLY frustrated with my current Internet provider. I currently pay $50/month for just my internet. THE HIGHEST MY DOWNLOAD SPEED CAN BE IS 8 MBPS! AND IT’S USUALLY LESS THAN 2 MBPS! Lately, after running my speed test on speedtest.net I find that my download speeds are usually LESS THAN 1 MBPS! Ergo, I have been looking into switching companies… Well … truthfully, I had considered switching to Comcast/Xfinity. HA! NOT ANYMORE!!! After reading ALL the comments on this page and NUMEROUS other pages, I dare say EASILY 100′S of comments! ALL OF THEM WERE HORRIBLY NEGATIVE. NOT JUST BAD, BUT HORRIBLY HORRIBLE! LIKE THE STUFF THAT CONSUMER NIGHTMARES ARE MADE OF! Sooooo, as SORRY (and I am SO SORRY!!!) as I am for every one. . . I am SOOOOO GRATEFUL TO EACH AND EVERY ONE OF YOU THAT HAS TAKEN THE TIME TO WRITE DOWN AND SHARE YOUR PERSONAL NIGHTMARES!!! I CAN TRULY SAY THAT BECAUSE OF YOU ALL, I . . . THIS CONSUMER . . .WILL NOT get caught in the WEB of the new UPCOMING COMCAST/XFINITY/TIME WARNER WEB OF DECEIT, LIES, AND JUST PLAN BAD PRODUCT AND BAD SERVICE!

I THANK YOU FROM THE BOTTOM OF MY HEART! If I could give you each a “Purple Heart Medal” for the injuries you’ve sustained in your battles, I SURELY WOULD!!! Your stories are wonderful and heart wrenching, ALL at the same time! I simply CAN NOT wrap my head around companies like this that think they can do ANYTHING THEY WANT TO OR NOT DO ANYTHING THAT THEY WANT TO and STILL have a company. But you mark my words…as the old saying goes…EVERY DOG HAS IT’S DAY! THERE’S TO WILL COME…AND IT MAY BE SOONER THAN THEY THINK!

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