Comcast Corporate Office

Comcast Corporate Office Address

Comcast Corporation
1 Comcast Center
Philadelphia, PA 19103

Contact Comcast

Phone Number: (215) 286-1700
Fax Number: (215) 981-7790
Website: http://www.comcast.com
Email: Email Comcast

Executives

CEO: Brian L. Roberts
CFO: Michael J. Angelakis
COO: Stephen B. Burke

Comcast History

Comcast Cable originated in 1963 as American Cable Systems.  ACS was founded by Ralph Roberts, Daniel Aaron and Julian Brodsky.  The company incorporated in Pennsylvania in 1969 as the Comcast Corporation.

In 1996, Comcast launched Comcast Online, a broadband internet service. Comcast currently provides broadband service to over 18 million customers.

In 2002, Comcast paid $25 million to the University of Maryland to name their basketball arena the Comcast Center.

In 2009, Comcast bought majority ownership in NBCUniversal.  Comcast also owns interests in E! Entertainment, the Style Network, G4 and the Golf Channel.

In 2010, the company won a Consumerist award for being the worst company in America.

Comcast is currently the largest cable and internet provider in the US.  They are also the third largest home telephone provider.

 

{ 66 comments… read them below or add one }

Mike Maynard April 14, 2014 at 5:34 pm

I have been out of the house that I had Comcast service in for 3 months now and returned all of their equipment and paid the final bill after taking six calls to get the real amount settled.
Now I get a collection notice threating to turn over a poor credit rating to the agencies! WTF!!!!!!! And trying to get someone on the phone to talk to in order fix something ? WELL THATS IMPOSSIBLE.

Hey morons in Philly ……… If your processes and people were not so poorly trained maybe you would not have all of these complaints!!!!! Thank god I no longer live in an area that is serviced by Comcast but if you come to Ohio I will be a DISH customer so fast it will make your head spin.

Hey NBC why do you not fix this place??? Oh ya it is only about the money, who cares about customer service.

I just wish someone in the BS world in Philly would pull their head out long enough to actually fix a customer. OH to dream the impossible dream

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William Parker April 5, 2014 at 9:38 am

I have been a Comcast customer for years , I am an Xfinity Insider and my bill averages 250 a month. For the last month and a half I have been trying to get an indoor outdoor camera and self instal kit to add to my comcast home security system. I have been told 4 TIMES by your operators that it was sent to me, one told me UPS overnight, and I recieved nothing. When I call back there is no record of me ever calling or ordering the device. I believe comcast is getting to be like walmart. So big, and the customer service is suffering….

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Sandra April 3, 2014 at 7:16 pm

Comcast sucks lol yep you all heard me and I don’t even have service yet. I signed a CONTRACT to get service they were supposed to install it April 2 . I sat here all day waiting , no one showed. We called and my order was never processed we will have to go back and sign another contract. Wow!!!! I expect to get treated like crap after I get service not before. I hope lots of people see this before they decide to waste time with this company.

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Cynthia Coleman March 26, 2014 at 10:19 am

Here’s a copy of a chat transcript when I want to get the phone number to my local Xfinity store to replace the electrical input cord to by cable box. No one has the direct phone numbers to the stores. Ridiculous!!

• CHAT ID: 7AF035B1-05E2-4654-B86C-D037D218D5B1
• Problem: Damaged electrical plug to cable box. where can I replace?
• CYNTHIA > My Issue: Damaged electrical plug to cable box. where can I replace?
• Kristine > Hello CYNTHIA, Thank you for contacting Comcast Live Chat Support. My name is Kristine. Please give me one moment to review your information.
• Kristine > I hope you are having a great day!
• CYNTHIA > Well I ran over the outlet cord to my Thomson cable box and it cut the cord. Can I go to an Xfinity Store to replace?
• Kristine > Good morning Cynthia!
• CYNTHIA > Model # PS-135-5155WC
• Kristine > I just want to make sure if I got your concern correctly Cynthia, you mean, your cable cord got cut?
• CYNTHIA > No the line that provides electric input to the cable box.
• Kristine > Alright. Thank you for confirming that Cynthia.
• Kristine > Thank you also for bringing this issue to our attention.
• CYNTHIA > How can I get another outlet cord??
• Kristine > That is not good to know that the cord got cut, no worries Cynthia, I will check for the best resolution to solve your concern today.
• Kristine > Let me pull up the account first.
• Kristine > Please bear with me.
• Kristine > While checking here, may I please ask when did the issue start?
• CYNTHIA > today
• Kristine > Thank you.
• Kristine > How many Cords got cut?
• CYNTHIA > There’s only one input cord to the cable box.
• CYNTHIA > This is a replacement part question. Why is it so difficult to get an answer???
• Kristine > Let me check now for the resolution. I am still checking, I apologize for the inconvenience, I just want to make sure that I will be providing you the right answer.
• Kristine > Would you mind waiting for 2 minutes so that I can do the research in my system and provide you with the appropriate information?
• CYNTHIA > ok
• CYNTHIA > ok
• Kristine > Thank you.
• Kristine > Thanks so much for the tremendous patience Cynthia!
• Kristine > Much appreciated!
• Kristine > As I have verified and checked here, it showing here that yes you can absolutely have it replace in a service center near your place.
• Kristine > I have found the nearest service center where you can bring it.
• CYNTHIA > Which service center and do they have it in stock?
• Kristine > Langhorne XFINITY Store518 Oxford Valler RdLanghorne,PA 19047Mon-Sun at 10AM TO 8 PM
• CYNTHIA > Do you know if they have it in stock???
• Kristine > Yes, they do have a stock of it.
• CYNTHIA > Do you have a direct phone number for the store?
• Kristine > Please bring the model of the box where you are going to use the cord so tha they can provide you the appropriate one.
• CYNTHIA > Ok. Do you have a direct phone number?
• Kristine > I do not have the exact phone number for Langhorne, but I do have the phone number for the second service center that is near to your place and has stock of it.
• Kristine > Second option will be with Benselem 1750 Byberry Rd bensalem,PA 19020 MOn-Sat at 9AM to 6PM
• CYNTHIA > Doesn’t Langhorne have a phone??
• CYNTHIA > Byberry is too far for me to travel.
• Kristine > The phone number ifnformation is not showing here on my end Cynthia.
• Kristine > That is not inlcuded with the information that they have provided us.
• CYNTHIA > Can you mail me a new input line?
• Kristine > Let me try to check the phone number using my other resources Cynthia.
• CYNTHIA > It’s difficult for me to travel.
• Kristine > PLease allow me another minute here.
• CYNTHIA > I really need to know if it is in stock before I try to get there.
• Kristine > I understand that you are having difficulty traveling, no worries, let me check if it will be possible to send a new one.
• Kristine > Please allow me another minute or two to check my resources.
• Kristine > I truly appreciate your patience!
• CYNTHIA > I can get to Langhorne, but I just have to confirm that they have it in stock before I travel there.
• Kristine > Thank you for patiently waiting.
• CYNTHIA > Ok.
• Kristine > I have a good news! I was able to get the phone number of Langhorne Cynthia!
• CYNTHIA > Thank Goodness!
• Kristine > The phone number is 800-266-2278.
• Kristine > Yeah! I was also thanking God when I got it!
• CYNTHIA > No that’s the main Comcast number. I tried that. I can’t believe you don’t have a direct number to the store.
• Kristine > Please accept my sincerest apology for the inconvenience that it brought you.
• CYNTHIA > It would have to be a 215 number.
• CYNTHIA > I think I should contact the CEO of Comcast to tell them that the Langhorne store does not provide a direct phone number.
• Kristine > That is the number that was provided with the information that they have sent us Cynthia.
• Kristine > The one that has 215 is the phone number directed to Benselem.
• Kristine > The phone number for comcast is 1-888-739-1379.
• CYNTHIA > Kristine, I know you have tried to help me, but I need to speak to a supervisor to issue a formal complaint.
• CYNTHIA > I tried the number you gave me and it was the main voice message when you call 1-800-Comcast.
• Kristine > That is good to know that you understand the effort I have given you, but may I know the reason why you would like to talk to a supervisor please?
• CYNTHIA > To file a complaint about the Langhorne Store.
• CYNTHIA > What is the number of the Bensalem store. Perhaps they can transfer me to the Langhorne store?
• Kristine > Alright, I respect the decision, Cynthia.But the number that was provuded is really with Langhorne.
• Kristine > Please allow me another minute or two to check for the available supervisor.
• Kristine > Thank you.
• CYNTHIA > Did you dial the number? You get the same message as calling 1-800-Xfinity
• Kristine > As much as I would like to, I am not at home Cynthia, I am at the office working. And I can’t have it try at the moment.
• Kristine > Now please allow me a minute to connect you to my supervisor.
• CYNTHIA > What is the number for the Bensalem store or Byberry St?

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