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Autozone Corporate Office

AutoZone Corporate Office Address

AutoZone Inc.
123 S. Front St
Memphis, TN 38103

Contact AutoZone

Phone Number: (901) 495-6500
Fax Number: (901) 495-8300
Website: http://www.autozone.com
Email: Email AutoZone

Executives

CEO: William C. Rhodes III
CFO: William T. Giles
COO: Harry L. Goldsmith

AutoZone History

AutoZone was originally known as Auto Shack and was a part of the Malone & Hyde grocery chain.  The grocery was sold to the Fleming Companies of Oklahoma City and the name Autozone came to be.

In 1984, the chain had 194 stores in 13 states.  The company grew quickly in the 80s and had 513 stores in 17 states by 1989.

The company went public in 1991.

In 1995, the 1000th store was opened in Louisville, KY.

In 1998, the company acquired Auto Palace, TruckPro and Chief Auto Parts, which gave the chain over 150 extra locations.

There was currently over 4400 locations in 48 US states.  The Autozone corporate office is located in Memphis, Tennessee.

 

{ 170 comments… read them below or add one }

Chris M. October 17, 2014 at 6:04 pm

I just purchased a 119.00 battery from the Bristol,Va store on Bonham Rd. The store manager(Bobby Goldman) was incredibly rude & should not be in any type of managerial position. I first gave him the info I downloaded from the AutoZone website. He just grunted and had this smirk on his face. I then walked over to a display to see what was for sale & he was apparently asking me a question behind this register with something blocking his sight. All he had to do was look around & let me see he was speaking to me. When you speak to someone you should look them in the face. This guy(Bobby Goldman) looks down and kind-of mumbles. He then asked me if I had a rewards card in a very loud & obnoxious manner. This is when I should’ve gone to WalMart. There was an older man(possibly 80′s) before me that was treated even worse. This individual (a store manager) should be a disgrace to any corporate office. Something should be done.

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Alejandro Alba October 14, 2014 at 11:59 am

So upset with grand rapids district manager, and payroll department. First off I have been a store manager for over 4 years with one of my previous employers. I was promised a store manager position at Autozone after a year. Then they asked me to run the commercial department. My district manager said “if you grow this department, I will get you your store manager position. Well I finished off the year positive. Grew the business 10%. Had a bad start off for the new physical year. And he took me out of commercial and put me back into assistant store manager. Then was told I had to wait another year to get my store. On the payroll side it has been a month after I took my vacation and I still have not received any vacation pay. Even after I talked to them 2 weeks ago and they said” it will be on the next paycheck”.

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Dennis October 6, 2014 at 12:38 pm

I was recently terminated from autozone in Ohio for attempting to catch a shoplifter. A woman employee got the license number and called the police along with me. I was terminated and she was reprimanded. I owner stock in AutoZone which I wanted to keep to pass on to my children. Someone from Autozone called my home and asked if I wanted to sell the stock or receive the certificates. I said receive the certificates. THey said it would be arounf 13-14 weeks before I would receive them. After 6 weeks I received a check in the mail for the stock that was sold. Now I am stuck paying taxes on a short term capital gain. Thanks Alot Autozone. You screwed me again.

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Carlos Gonzalez October 3, 2014 at 9:58 am

I went to the auto zone on Buena Ventura Lakes in Kissimmee & I recieved the absolute WORST customer service in the ever. I honestly think that McDonalds has better customer service than this store. I also work in retail and if any of my associates treated any of our customers like they did. Id fire them on the spot and the worst part is, it was two managers. Store Manager (Angelica) and Comerical Manager (Carlos). When I told them my concerns they responded, “You either wait till tomorrow or get your money back.” & in my opinion thats no way to talk to a customer. I will no longer go to auto zone because of this.

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Clint October 3, 2014 at 9:25 am

I ordered a part from the Arcadia, Florida Autozone on September 22,2014 and was assured that I would receive it on September 25,2014. On September 25 I went into the store to purchase another part and while there asked if they had an idea of what time the deliveries were made, they asked what part I ordered and then I was asked to wait for the manager. The manager came out with a piece of torn off notebook paper and told me they needed more information before the part could be shipped and that it would be an additional three weeks wait for the part and that no one contacted me because they did not have my number. I told the manager that I had a printed order invoice that showed delivery on the 15th and that my full name and cell number were printed on it. I informed the manager that I could not wait three weeks and that I wanted a refund, he said that if I would get him the addition information that he would make sure I had it in four days. The additional information was given to the part manufacturing company within two hours after the conversation, it has now been 11 days and I still do not have my part and have not had any communication from the store manager or associate.

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trevor October 2, 2014 at 7:03 pm

I am done with autozone. I bought a battery from the hope mills nc store. it did not have enough power to put the convertible top up. i am doing body work on the car so it sat for two weeks. i went to start it and nothing.. i took it back to the store and asked to exchange it for a more heavy duty battery. i would pay the difference. he said he has to charge it before he can do that. WHY???? if im upgrading to a more expensive battery? this jerk told me to come back in a hour and a half, so he can charge it. this is poor customer service. i guess autozone has gotten to big to care for their customers. i rebuild cars off of craigslist and fix them, repaint and sell them. i put about $500-$1000 per car for parts. i am now going to use rock auto where they are so much cheeper. i guess this is why those internet autoparts stores are doing so good. because we are tired poor customer service.

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randy erickson September 29, 2014 at 6:22 pm

My husband purchased 2 power steering pumps and both of the pumps are bad from auto zone tehachapi,ca.We would like to get some money reimbursed back on the amount we paid this is ridiculous weve never had problems with parts only from Auto Zone in Tehachapi,ca. And thats it.

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martin sanchez September 26, 2014 at 4:57 pm

Dear sir and or madam, just 15 mins ago at 1:20 pm, phoenix Az time. I was at your store in Glendale, Az I was rudely treated by your associate MEGAN, while the goateed associate just looked on and took a stance as if he thought he could even think he was able to take me on. I’m writing this from inside O’REILY’S which will now be getting all my business I will tell my friends to stay away and pass it on. I work as a television news camera man in los Angeles.
Upon walking into O’Reilys we mentioned what just happened they said was it a female? So hope you look into this.
Kind regards, martin r. Sanchez
602.483.xxxx / man***@gmail.com0p

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JOHN DOUGHERTY September 22, 2014 at 11:43 am

I TRIED FILLING OUT APPLICATION WITH AUTO ZONE ONLINE HAD HALF OF IT FILLED OUT WHEN COMPUTER ADVISERS ME I DID NOT FILL OUT APPLICATION COMPLETE TELLS ME TO GO ON TRIED HALF DOZEN TIMES TO NO AVAIL TELLS ME TO PUT IN NEW PASSWORD WHICH I GOT FROM COMPUTER TRIED TELLS ME EACH TIME LOCKED IN AFTER I PUT IN PASSWORD I GOT FROM COMPUTER.TRIED CALLING HEADQUARTERS OF COMPANY TO NO AVAIL.WHAT A JOKE ANYBODY WANTING TO GET A JOB WITH THIS COMPANY.RECENTLY TO STORE MGR .HE THINKS IT IS A JOKE TOO.HE TOLD ME HE COULD NOT GET A JOB TODAY WITH THIS STUFF.HE GOT HIS ON PAPER APPLICATION NOT THIS STUFF.SO IF ANYBODY WANTS A JOB WITH COMPANY YOU WILL FIND IT VERY HARD TO SAY THE LEAST.

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Jay September 20, 2014 at 7:12 pm

so I was at the AutoZone in Colorado Springs on Platte and Boulder today. I have about 5 projects going on and I planned on spending about 150 dollars. I was in the store for about 30 minutes just because I couldn’t find anything that would work for me and had a hard time making decisions oh and on top of that I forgot my list at home. anyway there was about four or five employees working at the time. The manager Mike is awesome he’s a good guy and great with people and I see him every time I go in which I’ve been going to the store about 6 years now. Everything was going good until Joshua , an employee that’s been working there 8 years decided to come up to me and asked if he could take my basket up to the front. I told him sure but I’m not quite done shopping and I asked if I should just grab another basket. he immediately answered with “man you’ve been in the store for a while your walking around with a basket ,we had a guy here yesterday take some stuff and to tell you the truth I don’t think that you’re here to spend money” I said “you think I’m going to steal something from you?” and he shrugged his shoulders with a smirk on his face and said” well” I immediately gave him the basket and walked up to the front desk to talk to Mike but you was gone. I left a message with the regional manager and hopefully they get back to me and we can do something about this and get the guy written up. talk about embarrassing. I’m 35 years old with two kids and I don’t steal anything. I have my rewards card and I’ve spent so much money at this store and now I don’t even want to go back. What would you guys do if that happened to you? I mean they have cameras in the store not one of the other employees did this to me they’ve never done this to me. I didn’t do anything to make him think I was stealing that then I just don’t understand why he did it. but I’m sure that nothing’s going to happen autozone is just going to shrug it off their shoulders because I mean honestly what am I going to do. I’m just one customer to them and they would be fine without me so i dont know what a crappy day. Thanks Joshua

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dave September 17, 2014 at 3:22 pm

i can relate to some of your dissatisfaction. however the store manager of
the store inlongview texas (gilmer road) is by far the best…..i have known for
years zand he represents autozone well

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kelly September 7, 2014 at 1:46 pm

I hope this finds all readers a better day than I had. After looking in several different places,I was told to try Aotozone. I was in need of red tail light tape ,I am disabled. While trying to find some one to help me i saw no one,until I went around the corner there stood a man on the phone I asked if he could assist me in finding the tape. The man said nothing to me then helped the gentleman behind me I stood back for 5-6 minutes no problem I did find it strange that nobody greeted me or even cared I was in the store. I approached the counter in hope of getting help and the man said “Cant you see im busy on the computer here” He then yelled at a lady maned tina\lisa and she replied “you can see im with a customer “so i ventured off to find it myself after looking thru the whole store,Not one person or staff offered any help after spending almost a half hour in the store. I found my tape thankfully I took it to the woman at the other side of the store I didnt want to have any words with that man .There was a customer at the register, It was soon my turn . I gave the moneyto moody looking woman my money,She wrung up my tape gave me my change,aND then stared at me I stared back the woman looked un sure of what I wanted from her Well if any one would have takin the time to teach them horrrible staff meMbers just a little customer service, they would have a much better score than 1.9! NOT EVEN IN THE BAD PARTS OF SOUTHBEND IN, WILL YOU GET CUSTOMER SERVICE THIS REDICULESLY UN TRAINED CUSTOMER SERVICE,ANY WHERE I believe this company will fail , and its not corparate they are very polite and understanding. Its the managers that allow these foul,rude,mean uncaring no service skills people to run there store The manager should take care of and react when people get bad customer service. And if its not the manager that its the general manager who should have to take responsibility for the stores he or she runs this chain of stores should be overhald completely . and soon everyone knows DONT GO TO AUTOZONE store number 0657 Mckinley , Mishawaka INDIANA

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GW Puente September 5, 2014 at 8:02 pm

I am a Customer at the store at 7810 Tonnelle Ave in NJ. I am a Vietnam War veteran. Many of your customers are war veterans who have served in war zones. We are trained in self defense and using firearms, we are also trained in making a presence without displayng firearms.
War veterans and most citizens shopping at Autozone DO NOT WANT A SECURITY PERSON FLAUNTING A FIREARM. Wearing a sign “Armed Security Person” is enough, weapons are displayed, they intimidate the average customer and remind war veterans of unpleasant war experiences.
Next time I visit an Autozone store (including this store) I DO NOT WANT TO SEE THE SECURITY PERSON FIREARM.

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jayden September 5, 2014 at 2:12 pm

I am a business owner of an auto repair shop, and buy most of my parts at auto zone.
Sad to say that they change prices more than they change products. The childish workers that they have working there are like children at play. Some give parts to their family and friends thru business accounts to get cheaper but yet i will call today for a starter and it will cost 99.99 i will call tomorrow for same starter and they will try to charge me 150.00.
Someone needs to make up their mind. this message is for the auto zone on marshall and hunting park in philadelphia.
and the delivery service really sucks because they are out visiting entire north philadelphia instead of doing their jobs!

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Linda September 4, 2014 at 3:19 pm

THIS IS A COMPLAINT/MY HUSBAND WENT TO AUTOZONE IN CORCORAN,CA,AROUND 4:30PM.AND HE TOOK MY CAR BATTERY IN TO BE CHECKED,THE YOUNG MAN WHO HELPED HIM TOLD HIM TO COME BACK IN 1HOUR.IT WAS ABOUT 5:20pm WHEN MY HUSBAND WENT BACK.THE GUY TOLD HIM THE BATTERY WAS GOOD.SO MY HUSBAND PUT IT BACK IN AND THE CAR STILL DIDN’T START SO HE WENT BACK AND PURCHASED BATTERY TERMINALS,PUT THEM ON,STILL THE CAR DIDN’T START.SO TODAY HE TOOK TIME OFF FROM WORK AND SAID I’M GOING TO TAKE THE BATTERY BACK AND HAVE THEM TEST IT.LORD BEHOLD THE BATTERY WAS NO GOOD.THIS WAS A DIFFERENT STAFF.THE BATTERY WAS NEVER TESTED.WHAT INCOMPETANT STAFF YOU HAVE WORKING FOR AUTOZONE.SAD TO SAY THEY DON’T DO THERE JOB.

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Ben Lackey September 4, 2014 at 10:33 am

Have been a fan and loyal customer of Autozone for years because my dad shops there and never had any issues. I currently pass two O’Reilly’s and one NAPA to get to my Autozone. I am no mechanic but take on the issues that I know that I have the tools for and the ability to complete. The shop I take my car to for oil changes and issues beyond my capabilities told me that I needed to replace my front passenger side bearing. I had seen my dad do it before so it looked simple enough, take it out, repack it with grease and put it back. Well that is not the story at all. I bought the bearings and rented the tools. I asked the clerk if these were prepacked or did I need to buy grease to pack them. I didn’t know because I never attempted this before. He open one of the boxes pulled of the little cover to the bearings and said they were already packed. Sunday started pulling everything apart and man what a challenge. What would take someone with tools took me about 7 hours because everything is machine pressed into the wheel. I tried the tools that I rented, I tried pry bars, I tried hammering the bearing out…but nothing was working. I was able to get the hub and bearings out, but had to take it to my local shop to have them machine press the other parts out of the wheel and press the new part back in. After 6 hours of wrestling, busting knuckles, and even cussing out the wheel bearing, I finished one. That was it, I was done and didn’t want to do the other one for the sake of doing it. Next time I will leave that up to the pro’s. So later that day I took back the tools and the other bearing. I met the most snotty and rude manager on duty that I have ever encountered. She was argumentative and hostile to the point of refusing to return the bearing because she said it was damaged. I told her that is they way you sold it to me and I didn’t even open the box. She said she wouldn’t return it and it didn’t matter what I said and gave me the District Manager’s number. I have called the DM a few times and even sent a email to the corporate office, but I have still not gotten a call, but I did get a reply that someone would be contacting me. So the first question is, did I damage the bearing. If you’ve tried this job without a press you know that you have to destroy it to get it out. If you have a press then maybe you can get it out looking half way decent, but that wasn’t my case at all. Second question is, did they sell me a defective product. Well it seems they did because this one was either damaged when I bought it or it came from the manufacture that way. What would have happened if I put a defective wheel bearing on my car? Who knows, wheel could have flown off, the wobble would have drove me crazy, or nothing. I hate to leave a company and go to competitors over a $40 part, but it’s more than that. It was the manger with the attitude, it is the DM that didn’t follow through, and it’s the company that allows poor customer service to be tolerated. Needless to say it to easy to find the same product for the same price at other stores and online. Thanks Autozone for many years of service, but your only good as your last mistake.

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Miguel Villarruel August 30, 2014 at 10:54 pm

In regards to complaint. I have to say I went trough a bad experience. I do have to admit that Fernando is a professional that cares that his customer is 100% satisfied. Fernando went above and beyond to keep me happy and loyal.
Southgate store. On firestone
Overall Fernando made me realize that he cares. People like Fernando should be running districts regions. He’s compassionate and very professional. I’m pretty sure he always puts the company first and makes sure the community stays loyal. Please recognize Fernando he made sure this problem stopped and kept the customer wanting to come back . I will make sure nobody knows about the hickup I had. On the other hand I will let everyone know Fernando will go above and beyond. Also Freddy was very helpful as we’ll.
Thanks .

Happy customer ,

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Hernando Pacheco August 30, 2014 at 3:57 pm

I went into your store in acworth ga store# 3170 looking for power steering fluid and saw a product that stops leaks… unsure of the product I spoke to one of ur managers and asked him about the product and told me that it would work fine so I bought and l poured it into my power steering cap.. drove 1 mile and now my truck has no power steering and im stuck in the middle of a major rd with my 7 yr old son!!!! I need someone to email me as soon as possible because this might turn into something bigger than a small leak and I trusted your employee because I don’t know much about cars so I need someone to contact me asap

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Rob August 28, 2014 at 11:16 pm

Went online and order some parts. Convertible new car for me and a road trip this weekend. Part of my order was for two (split) axels (same part#). The axels came in and I took them to my local shop. 5 minutes till closing they called. The first axel had its bearings rolling around in the box NOT GOOD. Then they open the second box and they flange is messed up. WHAT the hell-o-pete is going on with your DuraCrap products? The same part but two different problems. Where are the QC people? Let’s see car is on the rack and the 1-800 lady is telling me I can take them to the local store and I can replacement for them and they can have my parts sent in by next day mail…. Why should I trust any part from DURALAST when I’m servicing my family vechicles? Why should anyone trust Autozone with their family vechicles? Yes they were a lot cheaper than anywhere else but then again like my papi said” You get what you pay for”. I will return them tomorrow first thing ….and it might be my last trip…..

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haywood August 26, 2014 at 5:37 pm

The autozone 70th Street is the worse autozone to go to they don’t wait on you they give you a hard time they think they know it all and They smart at the mouth and I hate When they the only store have the part . I I really go to another store and purchase my order . I feel like they pick the wrong people To work In there store’s and they always have attitude

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Bob Barlow August 26, 2014 at 1:48 pm

Oh by the way that AutoZone that would not refund my core deposit back in cash as I gave them, there address is xxx Gratiot Ave. Eastpointe, Mi.

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Bob Barlow August 26, 2014 at 1:40 pm

Seems like autozone is screwing over more & more plp!! There becoming money hungry grubbing company, after all if it wasn’t for the public dealing with them they wouldn’t be as large a company as what they are today.I myself and other family members have been purchasing parts from them since they opened there doors not to mention friends, well my friends and family slowing quit dealing with them because of poor service wrong parts and trouble with refunds.I am also going elsewhere from this day forward, I made a credit card purchase for a starter that was almost $200. with a $20.00 core which I paid cash for and autozone plp. Would not refund the $ 20.back in cash they sad thats just the way it goes they don’t have any control over that its the way the corporate office sets up refunds, core deposits and so on.I am done with autozone way to many other part stores to deal with

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Terry Carter August 20, 2014 at 8:35 pm

The Autozone Store on Summer close to Highland has stolen $52.61 from me on Monday! I purchased at part that was wrong & I returned it. I used my Debit card. When i returned the idea the lady at the working the front told me to rescan my card. I did. Well i did not know that i was support to be refunded money (cash) i waited a few days for my money to be put back on my bank card. Well that dont happen. Autozone was to hand me the money on the spot. Well i did not get any refund. I went back to the store & also called the Corporate Office both told me i was handed the money & they was “NOT GOING TO REPLAY ANY CAMERA” i was told i was out of luck & my money will not be giving to me. I am very very upset with AutoZone they are just thieves! At least they could have played back the front Camera to see i was handed NO MONEY! I bet the lady working the front took the money & put it in her pocket ! Well i dont know but i dont have it!

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pedro torres August 10, 2014 at 9:06 pm

could you get your guys to pick up the darn phone. Period.
Just forget it. I’ll do my shopping across the street. Maybe enough people would simply shop across the street until you realize have to do something about improving.customer service. I’ll hold my breath. Don’t worry. I have life insurance.

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Nelson_tirado August 20, 2014 at 8:54 am

Please honor ur price match..Staff is great and the parts r good quality..I spend alot of money there…but as for a daily buyer u guys r always busting my balls because auto world have cheaper price and u guys r losing profit magin..believe me im not abusing ur policy like other customers..just be loyal to me as I will be loyal to you..Thank you

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pedro torres August 10, 2014 at 8:55 pm

could you get your guys to pick up the darn phone. Period.

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Josue morales August 10, 2014 at 2:18 pm

I replace my oil pump on 03 wrangler. From autozone. My jeep was fine. I just wanted to add a better pump performance that they had. In the box it said duralast. We’ll. That garbage. Didn’t work. For long. The oil pump. Broke. Inside the engine causing my syncro to break my camshaft got few theeths. Bad as we’ll. I was driving down the road. And my oil pressure drop. And I start hearing this click click sound. My jeep is been on the shop for. 7 weeks. Waiting for this stupid idiots to respond for the damage. They don’t care about peoples needs. How can this be possible. I own a welding company and the only way to stay on buisness is to do good work. And to tread customer well with no attitude. And whatever my customer adds. Or wants extra. I try to read them the best way possible. Ibut this people. Don’t care. 7 weeks. To respond to a clame. That is so so so. Stupid to do. I hate to get an attorney.

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john jmt. automotive August 8, 2014 at 10:33 pm

today 8/8/14. had to meet a customer in your parking .after I clofor the day for the day ..don’t usually do that but the customer had purchased a alternator from autozoneunder warranty we try to save her money on a tow.me trying to save my customers a few dollars being helpful went to the parking lot pulled the alternator off.with my daughter which works on cars for the past 7 years.she can pretty much remove your engine transmission rebuild it from scratch ..she always works on things with me all day long 12 hours a day…now to get to my point. .the guy behind the counter was extremely rude to my daughter and my customer telling them they will not exchange the alternator alternator..under warranty we had the receipt we had the alternator then the guys do not know how to run the machine to test it..possibly lack of training..then the guy says its a problem with the wiring harness in the car.we let him know that we had tested it using our Snap on Tools to test to make sure the voltage was proper….it was not…then the guy tells us there is no way to find a short in the wiring harness.now apparently he’s a mechanic I’ve been doing this 25 years we could see he did not know what he was talking about.he also instructed us that you will not exchange it again ever after he finally gave us one under warranty…really don’t understand the problem and apparently he didn’t know what was going on…we like your products we usually like your service but I can tell you after this experience I will not be recommending any of my customers to purchase the product from autozone at least not that store thank you and you have a wonderful day

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Kathi Deavens August 5, 2014 at 1:44 am

The Auto Zone in St. Louis, Missouri on New Halls Ferry Rd. Worker Shauntell Mason, store 0286. Bought a catalytic converter for my car and she sold me the wrong part. During the first transaction she gave me this extremely long part w/o a box. I was skeptical but gave her the benefit of knowing her job. I asked why does it look like this and she said How is it Suppose to look? I said isn’t it suppose to come in a box? She said your car didn’t require a box. Okay I didn’t like her attitude but said let me get the part and go.
Second transaction I came to return the wrong part? She looked well not happy l said I need part with Manifold. She said you didn’t say that. I said yes I did several times. She went back and forth with saying no she didnt. I asked if their was a problem she said rudely no. She once again pulled up the wrong part on computer. I said no with manifold. I said I said that before. Then she wants to out talk me and argue. I said listen refund me my money and give me the right part. Attitude was given , I said I don’t like your attitude. She said I don’t have an attitude. I then let her know I was calling cooperate office. She said that’s fine.

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Paul Jarrett July 31, 2014 at 7:55 pm

I have put 2 crank kits in my 97 f150 4.2 they both came from autozone I’m tired of this I put everything in that engine new and now it rattles and no oil pressure I can’t get the store that I got it from to make it right so if autozone don’t do something about this by the end of next week I’m putting a lawsuit against them all I’m asking for is to make it right if I take it to court I’m asking for a new engine plus labor that it took to pull the engine and to rebuild it and to put back witch comes to around $2400 in labor so just make it right and we want have to go threw all of that and if we do go to court I’ll turn them into business burrow sorry but just have your store in Elizabethton TN. 37643 to replace the engine that I have been working on thanks for the headaches that I have got from this

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Josue morales August 10, 2014 at 2:28 pm

Hey I was reading your post. On autozone. I have similar problem. With oil pump. Mess up my engine. Have they resolved your problem.

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Eric July 26, 2014 at 7:03 pm

After reading the other comments, I realize that the company does not care about its customers. Suffice it to say I too had customer service problems and the store manager was rude. They get you because they make you prepay for the part. If it doesn’t, arrive you’re just screwed! Obviously no one cares.

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b. gentty July 25, 2014 at 5:40 am

went to autozone in henderson nv. store 2550 bought parts on line paid in full (on line) went to store to pick up they would not give me the parts because i did not bring the credit card. no problem give me a credit. the store would not give me anything in writing that they gave me credit on my card. manager refused to sign receipt that im getting credit. had to call the police to write a report to show i was not given credit and never got my parts. manager was so unprofessional it was shocking. did not know how the computer system works, did not care, this was the 4th time i’ve had problems at auto zone all four times were service problems. with so many other auto parts stores out there and online stores getting more popular its amazing they let such incompetent people run there stores. i guess they just dont care about there customers anymore. i used to only use autozone now after this it would have to be a absolute emergency for me to go there.what a shame they used to be a good company.

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Randy fox July 16, 2014 at 9:26 pm

Hello I would like to know who I may contact to present which I believe is a idea that will multiply the customers you’re great company already has please reply with a contact information I believe a few minutes of you’re time is worth bringing more business. Thanks for you’re time.

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joel osegueda July 14, 2014 at 7:41 pm

Always like shop on autozone because ur prices but always when i come to u guys location always don’t matter if is busy or not never have the proper staff to help u always is long wait. The location is on humble tx by 1960 and 59 hwy

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Liz Olson July 7, 2014 at 7:17 pm

It’s absolutely ridiculous that autozones guarantee means nothing. It’s ridiculous that 3 days after a part was “guaranteed” to be there no later than, a part that had already been paid for that the customer has to push the store to find out where the dang part is and insist on the part now instead of waiting for the fourth day past the guaranteed date. We will never use autozone again I can promise that. You guys should take the word “guarantee” right out of your vocabulary and “customers satisfaction” go ahead and take that out also. Those words mean absolutely nothing to autozone. Thanks for keeping me on foot an extra 3 days and providing no answers. Lesson learned

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Marie July 7, 2014 at 6:14 am

I’m a normal customer and I go to my local autozone I’m my area on Lamar in Memphis, tn. There is this one young man named Chauncey and I have complained on him several time throughout the year he is rude doesn’t seem to know what he is talk bout he is recommended things that have complete messed my car up I refuse to spend anymore money if you have any sense at all you will hire someone else in his position he tried to put a light bulb in my back tell light and an he scratched my car tell paint trying to pop my headlight out… He doesn’t know what he is doing… He is rude unprofessional and not qualified for the job whoever hired him must be as much as a idiot as he is… Corporate has not yet done anything the 30 times I have complained on him and they need to do something ASAP…. P.S. Hire trained qualified applicants

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jerry sanders July 1, 2014 at 9:24 pm

I am writing you to inform you that I didnt know that under your warrenty plan that I had to buy two of the same part in order for the warrenty to kick in. This according to the store manager of the portage in store. She was extremely rude and informed me of this policy. NOWHERE in my receipt on the warrenty does it state this and when I asked her to show me and read me where it states this she stated that was policy. Under no circumstances will I ever shop at autozone again, I dont care if my car blows up I refuse to ever go to another autozone again. All this over some spark plug wires. Thank you for the excellant customer service!

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Michael June 30, 2014 at 5:33 am

Hello. I’m. Emailing. You. I’m. A. Little. Tired. Of buying battery s back to back last year. 6 mountsago. I won’t. In my local auto zone an bout a batter. For my burtbike the seals rep tells me I got a 90 day.replacement. well. Two mints ago I got stuck 10 miles from my hose.dead battery so OK. That’s. Me. Using the headlight. So. I charge. It whin I got home. Next. Day. I. Ride. To. Friend of miens house. Cupel miles down my rode I go to leave. Dead batter so. OK. Many my charger. Is nest up. So I use my friends at his house for 3 hower s in 2 amp. It charged. I. Fit. Home. An go to start the bike back up nuthing so I test the battery. Its – 3 volts so. I take. It. Back to my stor. No. My 90 days are up. So I got to buy a. Nuther 30$ battery. Now its doing the same. – 3 to -5 volts. Its. Not my bike. Its. Charging. A ever start fine. But. That’s. My back up. That. I should not need since. I bought a duralast batter twice. Well. There. Supost. To. Be. The best. The best let me down nor than the rest I thank sum onefrom your office. Should. Tell. Me. Why. I was left strandednor than once thanks t your product.

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Shaine White June 30, 2014 at 5:50 pm

Hi I used to work for you guys in springfield, ma about a year ago. I was told by Baystate Hospital that I had to quit working until they can figure out why I was in the for six weeks. I let the manager know what was going on and so I resign from autozone. Now i am better and cleared to go back to work just to find out that im red flag from working for you guys. Look i loved working for autozone and I would love to be able to work for you guys again. Please take me off the red flag list.

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Olu June 27, 2014 at 8:42 am

I went to autozone on Liberty road, Randallstown, Maryland yesterday, the staff were rude and showed favoritism. I bought a car battery which they were supposed to instal the employee Thomas ignored my car and kept on attending to others who are African-American, because I have a different accent. There is race discrimination in that store. I returned the battery and left the store. The management needs to look into the employees attitude to customers they are unprofessional.

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Diana Wilkes June 25, 2014 at 2:49 pm

I went to Autozone in AZ at 3920 W. Ray Road in Chandler Az on Sunday to have my head light changed out so I could drive back to Texas and the employee at this location took my high beam out instead of low beam which was the one that was burned out. He could not get to the low beam and I told him to just put it all back together and would take it to a dealership back in Texas when I returned. He did not put anything back right and either took some parts or did something with the parts for the high beam because now it will cost $985.00 to fix my high beam headlight that was not broken to begin with. I need to be be reimburst for this expense because Autozone has an idiot working there and why should I now be responsible for this. The part to replace is so expensive, I just wonder if he kept the part and is trying to sell it on the Black Market. I would like someone to respond and help me get the repair done for the head light that was not broken but is now.

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Nancy Durkin June 22, 2014 at 10:12 am

I have been to the Auto Zone location on Harlem Ave in Orland Park IL twice to pick up parts for my two cars and I would no longer advise anyone to go to this location for any parts at any time. The employees are rude, ignorant, racist and think that the world owes them something. The employees seem to think that all they need to do is stand behind the counter and laugh and talk about everything under the sun (almost like it’s party time), but help the customers on the floor. I have overheard derogatory remards about an Oriental man that had come for help with a part and the employees are making fun of him and the way he talks. There is one girl by the name of Michelle that seems to help everyone that came her way, but I heard the employees making fun of her because of her being caucasian. I don’t know where these employees came from or where the manager is, but I will never come back to this store again or much less shop at Auto Zone if this is how the employees act towards customers. Also, is there a dress code at this store or do the employees get to dress how they want to ? They are definitely not professional in either their attitude or dress!!!

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Matt Keeney June 19, 2014 at 4:52 pm

I live in Rolla Missouri. Our Autozone store was in a building that was quite old and connected
to an area that the city was trying to condemn. Then suddenly, the Autozone Store caught fire
one night and incurred some pretty major damage. So, now we have a brand new AutoZone
Store. My first visit, I was impressed and saw several items I wanted to come back for another
visit and possibly purchase. But, when I got to the counter to checkout, I believe due to closing
time coming up in a half hour or more, the employee rang me out rather quickly. As a disabled
Veteran, I usually get a percentage discount off my purchase and I informed the gentleman and
he stated: “Remind me next time you come in and I will give you the discount.” I protested that
on my next visit, I would be entitled to another discount and that it wouldn’t work that way.
Then he replies: ” Well, I would have to re-ring all this up again to correct it”. Obviously, he wasn’t about to do that and handed me my bag of items. I have never went back into our AZ and made it a point not to, which is unfortunate, because I’ve purchased a ton of things from
Autozone over the years.
I now go to O’REilly’s, which is only 1 more block down the street. But here’s the kicker, this guy was the Manager in charge that evening! I understand everyone has
a bad day, but I felt embarrassed first in front of everyone else in the store that evening and by the time I got home, I was fuming mad. But, I got over it.
for what it’s worth,

MK

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Scott Richard Isaak June 15, 2014 at 9:44 pm

yo a** holes your mess with people’s reputation and time what a gentleman is responsible step outside I’ll whip your a**. You people are straight up idiots only way I can insult you anymore is your mother should have been off at birth It would of fix the stupid.

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Anonymous July 7, 2014 at 2:38 pm

You must be one of the smartest children in your school. You offer no constructive criticism, you didn’t even tell of an event that happened to show why you are displeased with Auto Zone. Your grammar is deplorable, and its even worse than most of the customer responses with valid complaint. Its nice of you to take time out of your day to show what a tool you are, but in the future, please reserve your inane opinion to yourself as you end up looking like the ass. I could insult your further, but you’d do a better job of it than I would.

Anonymous

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