_ap_ufes{"success":true,"siteUrl":"www.corporateofficehq.com","urls":{"Home":"http://www.corporateofficehq.com","Category":"http://www.corporateofficehq.com/category/aerospace/","Archive":"http://www.corporateofficehq.com/2014/08/","Post":"http://www.corporateofficehq.com/peabody-energy-corporate-office/","Page":"http://www.corporateofficehq.com/privacy-policy/","Acf":"http://www.corporateofficehq.com/?acf=acf_address"}}_ap_ufee

Autozone Corporate Office

AutoZone Corporate Office Address

AutoZone Inc.
123 S. Front St
Memphis, TN 38103

Contact AutoZone

Phone Number: (901) 495-6500
Fax Number: (901) 495-8300
Website: http://www.autozone.com
Email: Email AutoZone

Executives

CEO: William C. Rhodes III
CFO: William T. Giles
COO: Harry L. Goldsmith

AutoZone History

AutoZone was originally known as Auto Shack and was a part of the Malone & Hyde grocery chain.  The grocery was sold to the Fleming Companies of Oklahoma City and the name Autozone came to be.

In 1984, the chain had 194 stores in 13 states.  The company grew quickly in the 80s and had 513 stores in 17 states by 1989.

The company went public in 1991.

In 1995, the 1000th store was opened in Louisville, KY.

In 1998, the company acquired Auto Palace, TruckPro and Chief Auto Parts, which gave the chain over 150 extra locations.

There was currently over 4400 locations in 48 US states.  The Autozone corporate office is located in Memphis, Tennessee.

 

{ 148 comments… read them below or add one }

Terry Carter August 20, 2014 at 8:35 pm

The Autozone Store on Summer close to Highland has stolen $52.61 from me on Monday! I purchased at part that was wrong & I returned it. I used my Debit card. When i returned the idea the lady at the working the front told me to rescan my card. I did. Well i did not know that i was support to be refunded money (cash) i waited a few days for my money to be put back on my bank card. Well that dont happen. Autozone was to hand me the money on the spot. Well i did not get any refund. I went back to the store & also called the Corporate Office both told me i was handed the money & they was “NOT GOING TO REPLAY ANY CAMERA” i was told i was out of luck & my money will not be giving to me. I am very very upset with AutoZone they are just thieves! At least they could have played back the front Camera to see i was handed NO MONEY! I bet the lady working the front took the money & put it in her pocket ! Well i dont know but i dont have it!

Reply

pedro torres August 10, 2014 at 9:06 pm

could you get your guys to pick up the darn phone. Period.
Just forget it. I’ll do my shopping across the street. Maybe enough people would simply shop across the street until you realize have to do something about improving.customer service. I’ll hold my breath. Don’t worry. I have life insurance.

Reply

Nelson_tirado August 20, 2014 at 8:54 am

Please honor ur price match..Staff is great and the parts r good quality..I spend alot of money there…but as for a daily buyer u guys r always busting my balls because auto world have cheaper price and u guys r losing profit magin..believe me im not abusing ur policy like other customers..just be loyal to me as I will be loyal to you..Thank you

Reply

pedro torres August 10, 2014 at 8:55 pm

could you get your guys to pick up the darn phone. Period.

Reply

Josue morales August 10, 2014 at 2:18 pm

I replace my oil pump on 03 wrangler. From autozone. My jeep was fine. I just wanted to add a better pump performance that they had. In the box it said duralast. We’ll. That garbage. Didn’t work. For long. The oil pump. Broke. Inside the engine causing my syncro to break my camshaft got few theeths. Bad as we’ll. I was driving down the road. And my oil pressure drop. And I start hearing this click click sound. My jeep is been on the shop for. 7 weeks. Waiting for this stupid idiots to respond for the damage. They don’t care about peoples needs. How can this be possible. I own a welding company and the only way to stay on buisness is to do good work. And to tread customer well with no attitude. And whatever my customer adds. Or wants extra. I try to read them the best way possible. Ibut this people. Don’t care. 7 weeks. To respond to a clame. That is so so so. Stupid to do. I hate to get an attorney.

Reply

john jmt. automotive August 8, 2014 at 10:33 pm

today 8/8/14. had to meet a customer in your parking .after I clofor the day for the day ..don’t usually do that but the customer had purchased a alternator from autozoneunder warranty we try to save her money on a tow.me trying to save my customers a few dollars being helpful went to the parking lot pulled the alternator off.with my daughter which works on cars for the past 7 years.she can pretty much remove your engine transmission rebuild it from scratch ..she always works on things with me all day long 12 hours a day…now to get to my point. .the guy behind the counter was extremely rude to my daughter and my customer telling them they will not exchange the alternator alternator..under warranty we had the receipt we had the alternator then the guys do not know how to run the machine to test it..possibly lack of training..then the guy says its a problem with the wiring harness in the car.we let him know that we had tested it using our Snap on Tools to test to make sure the voltage was proper….it was not…then the guy tells us there is no way to find a short in the wiring harness.now apparently he’s a mechanic I’ve been doing this 25 years we could see he did not know what he was talking about.he also instructed us that you will not exchange it again ever after he finally gave us one under warranty…really don’t understand the problem and apparently he didn’t know what was going on…we like your products we usually like your service but I can tell you after this experience I will not be recommending any of my customers to purchase the product from autozone at least not that store thank you and you have a wonderful day

Reply

Kathi Deavens August 5, 2014 at 1:44 am

The Auto Zone in St. Louis, Missouri on New Halls Ferry Rd. Worker Shauntell Mason, store 0286. Bought a catalytic converter for my car and she sold me the wrong part. During the first transaction she gave me this extremely long part w/o a box. I was skeptical but gave her the benefit of knowing her job. I asked why does it look like this and she said How is it Suppose to look? I said isn’t it suppose to come in a box? She said your car didn’t require a box. Okay I didn’t like her attitude but said let me get the part and go.
Second transaction I came to return the wrong part? She looked well not happy l said I need part with Manifold. She said you didn’t say that. I said yes I did several times. She went back and forth with saying no she didnt. I asked if their was a problem she said rudely no. She once again pulled up the wrong part on computer. I said no with manifold. I said I said that before. Then she wants to out talk me and argue. I said listen refund me my money and give me the right part. Attitude was given , I said I don’t like your attitude. She said I don’t have an attitude. I then let her know I was calling cooperate office. She said that’s fine.

Reply

Paul Jarrett July 31, 2014 at 7:55 pm

I have put 2 crank kits in my 97 f150 4.2 they both came from autozone I’m tired of this I put everything in that engine new and now it rattles and no oil pressure I can’t get the store that I got it from to make it right so if autozone don’t do something about this by the end of next week I’m putting a lawsuit against them all I’m asking for is to make it right if I take it to court I’m asking for a new engine plus labor that it took to pull the engine and to rebuild it and to put back witch comes to around $2400 in labor so just make it right and we want have to go threw all of that and if we do go to court I’ll turn them into business burrow sorry but just have your store in Elizabethton TN. 37643 to replace the engine that I have been working on thanks for the headaches that I have got from this

Reply

Josue morales August 10, 2014 at 2:28 pm

Hey I was reading your post. On autozone. I have similar problem. With oil pump. Mess up my engine. Have they resolved your problem.

Reply

Eric July 26, 2014 at 7:03 pm

After reading the other comments, I realize that the company does not care about its customers. Suffice it to say I too had customer service problems and the store manager was rude. They get you because they make you prepay for the part. If it doesn’t, arrive you’re just screwed! Obviously no one cares.

Reply

b. gentty July 25, 2014 at 5:40 am

went to autozone in henderson nv. store 2550 bought parts on line paid in full (on line) went to store to pick up they would not give me the parts because i did not bring the credit card. no problem give me a credit. the store would not give me anything in writing that they gave me credit on my card. manager refused to sign receipt that im getting credit. had to call the police to write a report to show i was not given credit and never got my parts. manager was so unprofessional it was shocking. did not know how the computer system works, did not care, this was the 4th time i’ve had problems at auto zone all four times were service problems. with so many other auto parts stores out there and online stores getting more popular its amazing they let such incompetent people run there stores. i guess they just dont care about there customers anymore. i used to only use autozone now after this it would have to be a absolute emergency for me to go there.what a shame they used to be a good company.

Reply

Randy fox July 16, 2014 at 9:26 pm

Hello I would like to know who I may contact to present which I believe is a idea that will multiply the customers you’re great company already has please reply with a contact information I believe a few minutes of you’re time is worth bringing more business. Thanks for you’re time.

Reply

joel osegueda July 14, 2014 at 7:41 pm

Always like shop on autozone because ur prices but always when i come to u guys location always don’t matter if is busy or not never have the proper staff to help u always is long wait. The location is on humble tx by 1960 and 59 hwy

Reply

Liz Olson July 7, 2014 at 7:17 pm

It’s absolutely ridiculous that autozones guarantee means nothing. It’s ridiculous that 3 days after a part was “guaranteed” to be there no later than, a part that had already been paid for that the customer has to push the store to find out where the dang part is and insist on the part now instead of waiting for the fourth day past the guaranteed date. We will never use autozone again I can promise that. You guys should take the word “guarantee” right out of your vocabulary and “customers satisfaction” go ahead and take that out also. Those words mean absolutely nothing to autozone. Thanks for keeping me on foot an extra 3 days and providing no answers. Lesson learned

Reply

Marie July 7, 2014 at 6:14 am

I’m a normal customer and I go to my local autozone I’m my area on Lamar in Memphis, tn. There is this one young man named Chauncey and I have complained on him several time throughout the year he is rude doesn’t seem to know what he is talk bout he is recommended things that have complete messed my car up I refuse to spend anymore money if you have any sense at all you will hire someone else in his position he tried to put a light bulb in my back tell light and an he scratched my car tell paint trying to pop my headlight out… He doesn’t know what he is doing… He is rude unprofessional and not qualified for the job whoever hired him must be as much as a idiot as he is… Corporate has not yet done anything the 30 times I have complained on him and they need to do something ASAP…. P.S. Hire trained qualified applicants

Reply

jerry sanders July 1, 2014 at 9:24 pm

I am writing you to inform you that I didnt know that under your warrenty plan that I had to buy two of the same part in order for the warrenty to kick in. This according to the store manager of the portage in store. She was extremely rude and informed me of this policy. NOWHERE in my receipt on the warrenty does it state this and when I asked her to show me and read me where it states this she stated that was policy. Under no circumstances will I ever shop at autozone again, I dont care if my car blows up I refuse to ever go to another autozone again. All this over some spark plug wires. Thank you for the excellant customer service!

Reply

Michael June 30, 2014 at 5:33 am

Hello. I’m. Emailing. You. I’m. A. Little. Tired. Of buying battery s back to back last year. 6 mountsago. I won’t. In my local auto zone an bout a batter. For my burtbike the seals rep tells me I got a 90 day.replacement. well. Two mints ago I got stuck 10 miles from my hose.dead battery so OK. That’s. Me. Using the headlight. So. I charge. It whin I got home. Next. Day. I. Ride. To. Friend of miens house. Cupel miles down my rode I go to leave. Dead batter so. OK. Many my charger. Is nest up. So I use my friends at his house for 3 hower s in 2 amp. It charged. I. Fit. Home. An go to start the bike back up nuthing so I test the battery. Its – 3 volts so. I take. It. Back to my stor. No. My 90 days are up. So I got to buy a. Nuther 30$ battery. Now its doing the same. – 3 to -5 volts. Its. Not my bike. Its. Charging. A ever start fine. But. That’s. My back up. That. I should not need since. I bought a duralast batter twice. Well. There. Supost. To. Be. The best. The best let me down nor than the rest I thank sum onefrom your office. Should. Tell. Me. Why. I was left strandednor than once thanks t your product.

Reply

Shaine White June 30, 2014 at 5:50 pm

Hi I used to work for you guys in springfield, ma about a year ago. I was told by Baystate Hospital that I had to quit working until they can figure out why I was in the for six weeks. I let the manager know what was going on and so I resign from autozone. Now i am better and cleared to go back to work just to find out that im red flag from working for you guys. Look i loved working for autozone and I would love to be able to work for you guys again. Please take me off the red flag list.

Reply

Olu June 27, 2014 at 8:42 am

I went to autozone on Liberty road, Randallstown, Maryland yesterday, the staff were rude and showed favoritism. I bought a car battery which they were supposed to instal the employee Thomas ignored my car and kept on attending to others who are African-American, because I have a different accent. There is race discrimination in that store. I returned the battery and left the store. The management needs to look into the employees attitude to customers they are unprofessional.

Reply

Diana Wilkes June 25, 2014 at 2:49 pm

I went to Autozone in AZ at 3920 W. Ray Road in Chandler Az on Sunday to have my head light changed out so I could drive back to Texas and the employee at this location took my high beam out instead of low beam which was the one that was burned out. He could not get to the low beam and I told him to just put it all back together and would take it to a dealership back in Texas when I returned. He did not put anything back right and either took some parts or did something with the parts for the high beam because now it will cost $985.00 to fix my high beam headlight that was not broken to begin with. I need to be be reimburst for this expense because Autozone has an idiot working there and why should I now be responsible for this. The part to replace is so expensive, I just wonder if he kept the part and is trying to sell it on the Black Market. I would like someone to respond and help me get the repair done for the head light that was not broken but is now.

Reply

Nancy Durkin June 22, 2014 at 10:12 am

I have been to the Auto Zone location on Harlem Ave in Orland Park IL twice to pick up parts for my two cars and I would no longer advise anyone to go to this location for any parts at any time. The employees are rude, ignorant, racist and think that the world owes them something. The employees seem to think that all they need to do is stand behind the counter and laugh and talk about everything under the sun (almost like it’s party time), but help the customers on the floor. I have overheard derogatory remards about an Oriental man that had come for help with a part and the employees are making fun of him and the way he talks. There is one girl by the name of Michelle that seems to help everyone that came her way, but I heard the employees making fun of her because of her being caucasian. I don’t know where these employees came from or where the manager is, but I will never come back to this store again or much less shop at Auto Zone if this is how the employees act towards customers. Also, is there a dress code at this store or do the employees get to dress how they want to ? They are definitely not professional in either their attitude or dress!!!

Reply

Matt Keeney June 19, 2014 at 4:52 pm

I live in Rolla Missouri. Our Autozone store was in a building that was quite old and connected
to an area that the city was trying to condemn. Then suddenly, the Autozone Store caught fire
one night and incurred some pretty major damage. So, now we have a brand new AutoZone
Store. My first visit, I was impressed and saw several items I wanted to come back for another
visit and possibly purchase. But, when I got to the counter to checkout, I believe due to closing
time coming up in a half hour or more, the employee rang me out rather quickly. As a disabled
Veteran, I usually get a percentage discount off my purchase and I informed the gentleman and
he stated: “Remind me next time you come in and I will give you the discount.” I protested that
on my next visit, I would be entitled to another discount and that it wouldn’t work that way.
Then he replies: ” Well, I would have to re-ring all this up again to correct it”. Obviously, he wasn’t about to do that and handed me my bag of items. I have never went back into our AZ and made it a point not to, which is unfortunate, because I’ve purchased a ton of things from
Autozone over the years.
I now go to O’REilly’s, which is only 1 more block down the street. But here’s the kicker, this guy was the Manager in charge that evening! I understand everyone has
a bad day, but I felt embarrassed first in front of everyone else in the store that evening and by the time I got home, I was fuming mad. But, I got over it.
for what it’s worth,

MK

Reply

Scott Richard Isaak June 15, 2014 at 9:44 pm

yo a** holes your mess with people’s reputation and time what a gentleman is responsible step outside I’ll whip your a**. You people are straight up idiots only way I can insult you anymore is your mother should have been off at birth It would of fix the stupid.

Reply

Anonymous July 7, 2014 at 2:38 pm

You must be one of the smartest children in your school. You offer no constructive criticism, you didn’t even tell of an event that happened to show why you are displeased with Auto Zone. Your grammar is deplorable, and its even worse than most of the customer responses with valid complaint. Its nice of you to take time out of your day to show what a tool you are, but in the future, please reserve your inane opinion to yourself as you end up looking like the ass. I could insult your further, but you’d do a better job of it than I would.

Anonymous

Reply

Leave a Comment

Want to make sure AutoZone sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: