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Yelp Corporate Office

Yelp Corporate Office Address

Yelp, Inc.
706 Mission St
San Francisco, CA 94103

Contact Yelp

Phone Number: (415) 908-3801
Fax Number: (415) 462-0506
Website: http://www.yelp.com
Email: Email Yelp

Executives

CEO: Jeremy Stoppelman
CFO: Robert J. Krolik
COO: Geoff Donaker

Yelp History

Yelp was launched in San Francisco, California in 2004 by former Paypal software engineers Russel Simmons and current CEO Jeremy Stoppelman.  The site focuses on reviews of local businesses with an emphasis on dining and nightlife.

In 2008, the company expanded to the east coast by opening an office in Manhatten.  A Canadian version of the site was also launched that same year.

In 2009, Yelp expanded to the UK market and later to France, Spain and Austria.

In 2012, the company went public and also acquired one of their main competitors, Qype.

Yelp current provides reviews for consumers in 13 countries.

{ 69 comments… read them below or add one }

Jake Loveland September 28, 2014 at 11:48 am

Hello,
My name is Jake Loveland. I am the co-owner of Eagle Moving, LLC in Fort Myers, Florida.
Our business started in July of this year and we are trying to gain more business by advertising on social media. Yelp is on site we send links to all of our customers after the job is done to let us know how the job went. We currently have 4 good reviews that your site has not recommended due to the content, I am guessing. These are real reviews and would definitely help our small business grow if they were spotlighted on your site. If this continues I will no longer put your sites link in the follow up email. I hope this issue gets fixed and I do understand why they might be flagged but in this case the site is wrong. We give great service and just want to get our name out there.
Thank you for your time. I look forward to hearing back from you.

Jake Loveland
EAGLE MOVING, LLC
e*@gmail.com
239-285-****

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Sofya September 20, 2014 at 1:15 pm

Why did yelp remove my negative post for Athenix Institute in Irvine Ca.

Athenix flagged and yelp removed it asap… why didn’t
yelp give me an opportunity to explain. there was nothing in appropriate about my review, I posted my bad experience after paying them thousands of dollars.
Is Yelp being bias? My post was removed…… why yelp? It was a valid true experience.

My post: Irvine office:
I’m still waiting to write a full review, maybe another month.
So far…. after giving my money to Athenix and procedure, I don’t have positive things to say, I hope this changes.
3 times my appointment rescheduled, annoying.
Dr or anyone else never called me once to see how I’m doing (except to reschedule).

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John August 12, 2014 at 5:09 pm

I need someone to call me ASAP. MILO AND PENNY ARE THE SAME PERSON AND FAKE POSTINGS. I just spent the last two days in court and at the Santa Ana police department on a problem with a post on your web site. I have sent emails to your support team and no one has contacted me todate. I have the police report supporting documents from the court and the DA’s Office as well as CSLB , Police department and a TRO on the person MILO posting fake information on Yelp on my company. This guy has posted information not only on your site but BBB as well as service magic telling the people that I am a child melastor. I can send over all the court documents as well as the police officers name and badge number. I also have the name and number of the DA office that is working on this case. This email is putting YELP on notice is new damage to my company from this point on Yelp will be held responsible for. 8/12/2014 @ 9:00 am I have sent over 3 emails in 3 days John Alves

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chris August 9, 2014 at 4:25 am

i wrote on here earlier today and it seems that Yelp has erased what i said what a shame they cant take what they are allowing to be dished out. i will make it my mission to make sure everyone knows how you do business and how your site really works. you allow Racist and False reviews. you do not respond to business on your site. you use Tradmaked names on your site that you have no entitlement to, which will come back to bite you. what a shame you have wronged so many businesses. your company is a joke.

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chris August 8, 2014 at 9:59 pm

i have a business, The Plano Tortilla Factory i decided to use Yelp to gain more customer traffic. What a mistake. this site is self promoting only ,they remove good reviews and allow racist reviews to remain on the business’ page. i was contacted by yelp to “buy” products and services from them when i first created my page. i declined, i have requested the racist reviews be removed ” through their channels” but they still remain. i have asked for someone from Yelp to contact me, they say they do not contact by phone. only email. this site is a joke. why dont they put their own site on Yelp for us to review. apparently anyone who thinks they are a critic can post on the site. these people have no idea what they are talking about. i understand not all businesses are flawless, mine for one, but when people are allow to make “False Claims without knowing the facts about a business then Yelp is just another Fake, Self Promoting Mindless run company. when you “TRY” to inform Yelp they do not respond. I will not use this site nor do i recommend anyone else use this site.

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Madeline Jones July 8, 2014 at 10:07 pm

Shame on you..I own your stock…I have written only 4 ethical reviews -some about unethical companies and you have choosen to bag them…Some of the most important reviews never get published…how can your company play god…
That is why I am selling your stock…

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jami steinberg July 2, 2014 at 11:59 am

I am recently retired from Corporate America from a top Global Business. If I learned anything in my 32 years it was customer satisfaction and continuous improvement are the business tools for success. My husband and I decided to start a food truck, Grill Chasers , in the Chicago suburban area. Within two months we are receiving calls every day for private parties, invited to office complexes for lunch and events and trying to manage our calendar. Yelp is a business tool that I’ve used occasionally. I was approached to buy advertising and knowing that yelp is used for food service decided to open a business account and investigate whether advertising was a smart business move. Here’s what I’ve learned. 50% of the reviews (that I know of) have been immediately taken off of Yelp. The explanation was that the people who did the review are not “elite” members or use Yelp “a lot” so the software can’t distinguish between a new Yelp customer vs. a business owner trying to do something “illegal”. Yelp tells me this has nothing to do with not advertising with them. (yet) It is random. I have no idea how many customers have sent Grill Chasers a review in Yelp. I only know last night , in Evanston, three new customers loved our food and showed me their “yelp” review. When I looked this morning, they were all removed. I don’t even know these people or their names. As a new business owner, I’ve had so many customers tell me they loved my food. Was it wrong of me to ask them to Yelp us? I would love to know your opinion?

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ndndnd June 24, 2014 at 5:45 pm

YELP offers no customer service and seems to be hell bent on putting the business owner out of business, instead of the sick, twisted person who posts negative things without merit, because they think they might be entitled to abuse you. I am a bandleader and this weekend, a sicko videographer, who did not bring his equipment to the wedding, physically assaulted my sound man, called me the most despicable name a woman can be called, and then used the F word and tried to hit me with his camera, in the middle of the reception, mind you , because I wouldn’t give him access to my equipment. He them went on to post on YELP…a Vendor posting is NOT Allowed…so Yelp allows any person to post without checking the validity. You can NEVER reach YELP, their customer service is non-existent and they seem to favor the sicko, who should NEVER be in a room with human beings. I have tried to reach them on a number of occasions and oh,yes, they REMOVE the positive reviews and leave up the negative ones. This is a public company that needs to be investigated and SHUT DOWN

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Madeline Jones July 8, 2014 at 10:12 pm

sorry to hear your story–my is the opposite…I wrote a negative review about a boat owner who cheats people on trips. overcharges and uses their credit cards without permission..Guess what? Yelp bagged mine and six others who were accurate and leads in with the line-”great honest man to do business with…their stock is tanking..

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Rich May 27, 2014 at 4:24 pm

The biggest problem with Yelp is the total lack of ANY SUPPORT from the company to PAID ADVERTISERS! There is no one available to talk to- EVER!

HEY YELP! TAKE SOME OF YOUR CASH AND GET SOME CUSTOMER SERVICE PEOPLE!- WHAT A RIPOFF!

Wharton Business School text book example of a company that is just in it for the money without regard for its customers…

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Matthew Weaver May 16, 2014 at 11:50 am

Yelp appears to encourage and only highlight negative reviews. There are FIVE reviews posted by people I can identify as real customers, yet these are minimized and explicitly listed by Yelp as “5 other reviews that are not currently recommended “. Now, I have a person months later post a negative review, a person who by his own admission is NOT a customer, and his review gets marked “1st Review”. Why? Are only negative reviews promoted and welcomed?!

Yes, Yelp says “5 other reviews that are not currently recommended “. FIVE positive reviews by real customers are minimized and the negative review by a non-customer promoted as “1st Review.” Please tell me there is something wrong with this picture!

Respectfully,
Matthew

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Denise May 12, 2014 at 11:30 am

I recently spoke with Jordan, from Yelp.com to advertise our small mom & pop restaurant. When I told him “NO” repetedly, he was agruing with me on the phone because I was “making the biggest mistake for not advertising on Yelp”. Makes me wonder what kind of review my free site will generate. I have never been spoken to and pressured from a sales person in my 43 years in business. Have done quite well with out YELP for all these years. Now lets see if I can have my site removed….

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marsha Birnbaum May 7, 2014 at 6:04 pm

Yelp has a very poor business model. We never signed up or chose to be part of yelp. When we call for support to discontinue ; there is no one who will take the call.
Per,Scott Pelley on this weeks (april, 2014) CBS “60 minutes” Yelp “edits reviews” with an unauthorized protocol. Having a son who is a Director at Amazon and in charge of 6 teams ,we see how quality companies handle themselves.
As Loyd Bensen once said: in a political debate…. ” I knew Jon Kennedy and you , sir, are no John Kennedy” .
I hope you are either wise enough, or old enough to understand the context of the quote.!!!!! Marsha Birnbaum Bryn Mawr. Pa.

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Sandy M May 5, 2014 at 12:57 pm

I think any business should have the right to erase their information or decline to participate on yel, specially when you don’t have the same business
!! remove me from yelp, it violates the privacy acts of any human being remove me !!!!!

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Avrom Fox May 1, 2014 at 9:02 pm

I own Rosenblums World of Judaica. We are a specialty retailer who sells Jewish books and Jewish ritual items to the public. We deal with Jewish people. and people of all other religions. “We pride ourselves on the respect and sensitivty we demonstrate to our customers. Some people are anti semitic, and have written reviews which are lies, and are designed to hurt us. Look at the most review by Eden S, They accuse of being racists. It is preposterous. Another old review accuses us of only caring about religious Jews. These are people who are trying to hurt us. I have flagged these reviews and contacted them to no avail. Isn’t it interesting that there are 11 hidden reviews which are almost all 5 star and have not been published. I wrote you and you tried telling me about your software searching program. That is crazy.

I am imploring you to have these horrendous reviews removed.
Rosenblums world of Judaica Skokie, Illinois

Avrom Fox

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Frank Montoya April 15, 2014 at 2:16 pm

Hello,

Your automated Recommendation Software is NOT WORKING AND REMOVING VALID 5 STAR REVIEWS FROM OUR YELP POST. PLEASE ADDRESS THIS NOW AS THIS IS REALLY HURTING US AND WE DO NOT WANT TO PAY YOU TO USE YOUR SITE IF YOU REMOVE OUR GOOD REVIEWS AND ONLY POST NEGATIVE ONES!!!!! -SUPER FRUSTRATED BUSINESS OWNER

WAGGY WALKYS PET CARE
VIRGINIA
703-957-XXXX

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Lori March 24, 2014 at 10:41 am

Same story different small business name. All my good reviews from all over our great country filtered out. I have to apologize to customers thru Yelp that left me a 5 star review. I tell them, ” Thank you for the wonderful review but Yelp wont let me have good reviews because I wont pay for advertising.

But faxing the legal department right now. Check with your State Attorney Generals Office.

My new terms and conditions POSTED AT MY DOOR

Terms and Conditions
NO Solicitations
NO YELPERS*

*Terms and Conditions: Please provide your real name, real address, real phone number, real place of employment BEFORE you go onto yelp.com and leave a review for Livingston Antique Outlet. Otherwise your review will read…..the parking lot looks nice By entering you agree to our terms and conditions.
Unfortunately with over 3,000 NATIONAL ARTICLES ON YELPS AND HUNDREDS OF THOUSANDS OF COMPLAINTS FROM BUSINESS OWNERS SAYING BECAUSE WE WON’T ADVERTISE FOR THOUSANDS PER MONTH WE GET ALL OUR GOOD HONEST REVIEWS FILTERED AND “BAD REVIEWS FROM OUR COMPETITIORS, FIRED STAFF OR TERMINATED DEALERS upheld.
Headlines call it Extortion 2.0
Google Small Businesses and YELP over 96,000 headlines and the same stories as above
Sorry to the good Yelpers, you all get filtered out on my site….go look at our filtered
Terms and Conditions
NO Solicitations
NO YELPERS*

*Terms and Conditions: Please provide your real name, real address, real phone number, real place of employment BEFORE you go onto yelp.com and leave a review for Livingston Antique Outlet. Otherwise your review will read…..the parking lot looks nice By entering you agree to our terms and conditions.
Unfortunately with over 3,000 NATIONAL ARTICLES ON YELPS AND HUNDREDS OF THOUSANDS OF COMPLAINTS FROM BUSINESS OWNERS SAYING BECAUSE WE WON’T ADVERTISE FOR THOUSANDS PER MONTH WE GET ALL OUR GOOD HONEST REVIEWS FILTERED AND “BAD REVIEWS FROM OUR COMPETITIORS, FIRED STAFF OR TERMINATED DEALERS upheld.
Headlines call it Extortion 2.0
Google Small Businesses and YELP over 96,000 headlines and the same stories as above
Sorry to the good Yelpers, you all get filtered out on my site….go look at our filtered
Terms and Conditions
NO Solicitations
NO YELPERS*

*Terms and Conditions: Please provide your real name, real address, real phone number, real place of employment BEFORE you go onto yelp.com and leave a review for Livingston Antique Outlet. Otherwise your review will read…..the parking lot looks nice By entering you agree to our terms and conditions.
Unfortunately with over 3,000 NATIONAL ARTICLES ON YELPS AND HUNDREDS OF THOUSANDS OF COMPLAINTS FROM BUSINESS OWNERS SAYING BECAUSE WE WON’T ADVERTISE FOR THOUSANDS PER MONTH WE GET ALL OUR GOOD HONEST REVIEWS FILTERED AND “BAD REVIEWS FROM OUR COMPETITIORS, FIRED STAFF OR TERMINATED DEALERS upheld.
Headlines call it Extortion 2.0
Google Small Businesses and YELP over 96,000 headlines and the same stories as above
Sorry to the good Yelpers, you all get filtered out on my site….go look at our filtered

Try this at your own business. EVERY DEALER I kick out for non payment or fired employees write fake reviews.

11 Antique Mall and I are going after my latest false review who came in my store from minute one out to get us. Luckily the dumb dumb wrote a check which my bank sent me:) I forwarded all the info to 10 other antique stores and this Friday the 28th we are meeting with two attorneys in two states and she is a reseller and hates THE BEST STORES:)

LORI WENGLE

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Tiffany March 19, 2014 at 2:56 pm

I have had so many problems with yelp. tjoin in on this class action lawsuit give them a call 415-673-XXXX talk to larry murray

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Lori March 24, 2014 at 9:31 am

can u go to my website and call me this website in not allowing me to view the whole site or email me at
jwengle at Livingston antique outlet dot come
wont let me leave the address right:)

Lori Wengle

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Diane March 17, 2014 at 1:28 pm

Yelp is a scam. 2 Years ago i could talk to someone from Yelp. They took off a review they knew was a scam. Guess what they put it back a couple weeks ago. if you don’t pay Yelp their extortion money they screw you. Then they take off a review , where we supplied free rentals for a fundraiser for a little girl that died. Never expecting a review. They take it off, wow that is really cutthroat . Someone help. To do that to a business is the worse . They wont answer the phone , they have all the power , and love it.

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Eddie Estabrook March 3, 2014 at 12:10 pm

I Have a small tree service in Folsom and someone posted a terrible review but I never worked or even heard of this person. THEY SAID I TOOK 3,000 DOLLARS up front and never showed up to do the job. THAN WAY I DONT HAVE A CONTRACTORS LICENSE AND ALSO SAY I TOLD THE THEY SHOULD CUT PROTECTED OAK TREES without a permit.
I have never do anything like that i am a fontractor and if that was a true complaint they would go to the police or the contractors board to solve the issue. This false statement has really really hurt my reputation as a person and a company. I have recieved calls from people asking about this and its just terrible and degrading. Yelp has responded numerouse times and said its legitimate . I am at wits end i really dont know where to turn. TO SLAP MY FACE THE COMPANIES ADVERTISEMENT DEPARTMENT CONTACTS ME OCCASIONALLY ASKING ME TO JOIN THEM. IS THERE ANPYTHING I CAN DO I AM WILLING TO GO TO THE MEDIA OR JOIN A LAWSUIT.

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faiza malik March 1, 2014 at 1:32 am

We need some help about over restaurant sombody make k yelp id from over restaurant we need information please help us

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carl ragel February 11, 2014 at 8:00 am

I only have one review – it’s a great one and after a few weeks, Yelp hid it under their ‘not recommended’ category. I’ve written them twice and gotten the same crap – it sounds too good to be true to their algorithm. So I get my weekly report – with zeroes – and write another one – this one gets rejected for having invalid information in it, but it’s not pointed out. Here is what I wrote them today

Me again – I’m still torqued that the only review I’ve ever gotten on Yelp was turned down by your recommentation algorithm. I get no peace knowing that you apply the same rules to everyone. I care about me and my business.

I do know that these clients whose review you so cruelly rejected are so pleased with our work that we’ve gotten three leads from them – even one via their bug man who passed on their satisfaction to another of his clients. Yet once every week or two we recieve another love note from a happy client in the mail with their check. And these do me no good on Yelp – but they do cover a section of a wall in the office.

All I can do with these is post them in Constant Contact. You won’t let me do anything with them on your site. I am reluctant to suggest folks ‘check us out on Yelp’ because I have no reviews. Why? Because your ‘even-handed’ algorithm won’t post it.

I’ve had one of your reps contact me about an advertising package on Yelp. This is a conundrum. Why would I advertise on a site that negates the best form of advertising? A happy customer.

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manny's barber shop January 20, 2014 at 3:51 pm

i asked so many times to yelp from 14,7,2012 until today i don’t need any good viewers or bad come from your website for my business i phone them few times very hard to reach them take month to find right person talk to ,but they ignore you ,take them out there website why? because they want you sign in the web show they have lots viewers and you be come there targets and customer ,all you take minutes manny’s barber shop east Columbia New Westminster-BC Canada and you put your self in my shoes -if i said like this abut yelp what kind reactions i will get let be honest to each others the men walk to my shop want get hair cut ,i did for himas best my knowledge every second hair cut he want get free for time of 5 i asked him better to take his business to some where ales,what would you do? take look what kind massage he left as bed costumer . i not ever pay to yelp to remove ,your company destroying not helping ,if you learn from bed politic divide and concrete business this wrong polices. thanks manny barber

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Steven Vale January 16, 2014 at 12:34 pm

I am in the same boat as all of you. Yelp is a one site wrecking crew. Some idiot posted a negative review about my business after I refused to by advertising on Yelp. Yelp allowed the review to stand even though the person actually never had any services here. I have 7 4 star reviews that are ‘not recommended’ by Yelp and hidden unless you click the “not recommended reviews’ link. These are all 5-star rated reviews. But of course since I refused to buy from Yelp I am getting screwed. Try contacting Yelp. You can’t talk to a real person and an on-line request for contact never results in a call back. I think a class action lawsuit would be appropriate at this point to force Yelp to do the right thing. This is a very unethical way of doing business.

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Modesta V January 28, 2014 at 9:59 am

WOw, I dont understand how this can be legal, they can just wreck people’s businesses like that ha! Wow, I have a sick son, and I need my work to pay for his medical treatment, yelp has managed to destroy my business, i also have my good reviews hidden from the public. there must be a way to stop these people. I agree they are very unethical.

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Chris Frait December 24, 2013 at 10:26 am

I am just learning what others have apparently known for a long time – that yelp is a fraud. I have around fifteen reviews for my business total. Nine of them, all positive from longtime customers I have had for years, have been “filtered.” Two negative ones from one-time customers (one of who is literally insane and has been cyber-harassing me) are posted front and center in the unfiltered section. Yelp has not reponded to my complaints. Looking back, I now realize the “filtering” began after I refused to buy advertising on yelp. They are a criminal organization of extortionists and need to be prosecuted. If anyone knows how to join this class action lawsuit, please advertise it somewhere so I can see it and join.

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Jackie December 6, 2013 at 3:12 pm

Just wondering why Yelp does not allow comments on their own organization. They would have one star for sure.

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Irina K. December 2, 2013 at 7:50 pm

No one is available to talk on the phone, the same situation with fax number (it is not connected as a fax line). It is a waste of time trying to reach Yelp. We are contemplating to commence legal action against Yelp Canada due to the derogative, false and detrimental action of this company against our company by not publishing comments/review, and or feedback submitted by our clients, and instead publishing on Yelp Canada’s website the false comment/review submitted by a person who was never been our client. Every time a new review or reviews are published on Yelp website regarding our company, three days later they are, for unknown reason, end up in the trash.

WHY YELP DOESN’T HAS ACCOUNT FOR ITSELF IN ORDER TO ALL OF US COULD LEAVE FEEDBACK ABOUT THEIR SERVICES!!!

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Stephen Bach November 6, 2013 at 2:33 pm

Despite many, many positive reviews, Yelp CONTINUES TO REMOVE them in favor of the negative. This started WITHIN ONE WEEK of turning down the advertising “offer” a few years ago. Every single NEW positive review disappears within 24-48 hours!!! And despite multiple email inquiries, NO ONE has bothered to reply. This site is a scam.

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JMC November 1, 2013 at 2:47 pm

Yelp is a new member of the group ALEC. If you are unaware of ALEC and what it does, look it up. ALEC stands for American Legislative Exchange Council.

Research ALEC and then see if you can support a company that has decided to join forces with it.

I know I can’t. And won’t.

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Michael FLores October 31, 2013 at 1:55 pm

I have nothing but bad reviews on my site and all the good ones hidden.THere is nothing but profanity on my reviews from an uber-man hating Lesbian…….Im asking that htese post be deleted they are hurting my company…..

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Linda Ellison January 31, 2014 at 7:52 pm

My experience has been exactly the same on Yelp I am interested in forming a class action suit. If interested please email me at Linda@LindamellisonXXX.com. Or have you already joined one?

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shelley davis October 9, 2013 at 9:44 am

THERE IS RETALIATORY FAUX FEEDBACK ON MY PAGE AND YELP WON’T REMOVE IT…IT’S RUINED MY ENTIRE LIFE…YELP…TAKE THE FAKE FEEDBACK OFF…

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shelley davis October 9, 2013 at 9:37 am

ease help me! I have been working with boarding/training dogs for over 35 years. Recently an animal abuser that was raided by the UCSPCA, had his animals confiscated and unfortunately due to an inept district attny got them back after several had to be euthanized.

In retaliation for me being very vocal in the situaution, he used fake emails to leave horrendous feedback about my business on yelp. After 35 years of public confidence, no one wants to use me anymore due to the bad feedback. I have had potential clients ask for their deposits back after reading the reviews on yelp. 95% of the negative are from this animal abuser named Bruce Van Bramer under fake emails. Claims like my yard is a mess, or that I sleep until 3pm are outrageous lies. It’s 9:24am and I’ve been up for 2 yrs! No dog lets you sleep until 3pm!!!! Here is a link to one of the articles confiming what I’m saying: http://www.recordonline.com/apps/pbcs.dll/article?AID=/20060915/NEWS/609150326&cid=sitesearch

All that shows when people look me up on Yelp is the two worst bad reviews and people do not know how to go to filtered. I’m pleading for the good reviews to be showing on the opening page and begging even more for my listing to be removed. At this point I’m so distraught that I may need to start another business under a different name and beging my life again at the age of 70. Please help me. Yelp wasn’t started to ruin people’s lives but it seems in my case that is exactly what’s happening. I am sooooo good to the animals and work in rescue and as an expert volunteer on allexperts.com with an excellent rating..I truly do not deserve to be ruined and publically humiliated by yelp. Begging for your help!!! Thank you.

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Steve September 26, 2013 at 8:14 pm

James,
Unless something changes my mind within the next few days, I too am for a class action lawsuit against Yelp. They have slammed me with a negative review, which is a retaliatory review from someone that I had complained on, while disallowing any and all positive reviews.

WOW, these people at Yelp really know how to present a true picture of businesses. Right, NOT. I guess that they are of the belief that only NEGATIVE reviews are worth showing. I don’t think that the courts will see it that way.

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shelley davis October 9, 2013 at 9:39 am

please let me know if there is another one…szukidavis@aol.com/ Yelp has destroyed my life…after 35 years of success I now will have to create a new business name and clientelle…rotten company…actually evil to the core.

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BOB CRANE January 12, 2014 at 1:31 am

THEY DI DTHE SAME THING TO ME JERKS

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James Bennett September 25, 2013 at 5:18 pm

I and many other business owners find Yelp’s business model to be rather stinky.

From the cozy relationship it enjoys with other on line reputation consultants. To the brand of passive extortion that Yelp employs to garner membership. To the pushy sales people.
To an inability to ever talk to a warm body at Yelp.
The only way you talk to an actual person at Yelp is either through a sales rep, or if you give the sales person heat they refer you to ‘legal’.
One gets the impression that they are quite used to getting heat, and quite used to simply twitching to hardball and referring folks to their legal department.

If someone from Yelp doesn’t return my call, or get with me soon, I’m doin’ something.
Not sure what yet. Spearhead a class action, protest in front of S.F. headquarters or both.

I’m tired of good reviews being ‘filtered’ and bad ones from years ago being front page.

I know many other business owners who feel the same way.

A resonse-able business man, James Bennett w.707.568.XXXX

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JMC November 1, 2013 at 2:55 pm

James,

I am not surprised to see here that Yelp does not do anything about the damage it does to individuals and their businesses. I have read negative reviews on Yelp only to find that the business is NOTHING like the review.

I have read what appears to be fake reviews from individuals with an agenda against the business they are reviewing.

Yelp is now a member of the massive juggernaught lobbying group known as ALEC. You can get an idea of Yelp and their business motives and agenda by researching this group. It stands for American Legislative Exchange Council and they create and get passed some seriously damaging legislation around the country.

Do your research and see if you can agree with Yelp joining this group. Then pass the word on that Yelp has joined forces with a group that would pass laws that impede on your civil rights and your ability to fight back against companies such as Yelp when their products harm people.

Good luck in your fight. I am rooting for you.

JMC

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Pat Gotto November 7, 2013 at 2:58 pm

I too, am interested in a class action law suit after reading all these posts. I have one blaring liabliss post that needs to be removed or I’m suing either by my self or with others.

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Penny Randall September 20, 2013 at 6:36 pm

Your response simply re-iterated what the Yelp FAQ on reviews said. The only reviews left on my site are negative from two years ago. I want my positive reviews replaced as they are legitimate and after looking at other businesses with many positive reviews I respectfully request you evaluate the reviews that were taken off by your filter, which appears to be flawed, and restore them to my site.

2nd em to Yelp
I have responded with details and have had no satisfactory communication. Just to let you know I was recently in an E-Marketing class and out of 30 people 10 had a bad experience with Yelp and your review of review process. The instructor said this was not the first time he had heard this complaint and in his mind Yelp was facing an eventual class action suit by disgruntled business owners whose reviews had not been posted reducing their star rating and hurting their business, as it has done mine.

I ask again please replace the reviews that my clients posted. When they don’t see their review they call me and want to know why it is not on Yelp.

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James Bennett September 25, 2013 at 5:23 pm

Penny, read my comment, I feel the same way. I akin their model to passive extortion.
They profit, we suffer. I think unless Yelp contacts me and handles my Yelp page in a more fair and equitable manner, I’m ‘gonna spearhead a class action law suit.

We’re not alone, evidently the Feds just lodged a sting that proves a much less than honest business model.
http://www.huffingtonpost.com/2013/09/23/fake-yelp-reviews_n_3976415.html
If you feel the same way, e-mail me jamben143@yahoo.com
-James Bennett

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Damien D September 8, 2013 at 2:33 pm

This is now happening in Australia. Owning my pizza shop with my brother for nearly 10 years, and working our guts out to pride ourselves in good food and excellent services, to recieve 3 reviews from yelp pioneers, (as i now know) within a week. We use a POS system to take orders, but ask 90% of our customers we can remember their name when they come in, their usual order and even recognise their voice over the phone. As soon as we saw these reviews we wanted to fix the problem straight away, so we looked on our client data base to find these customers. We tried by name, we looked at order history we went as far as entering every phone number we received in a 3 month period from the dated reviews. We definately did not see their faces in our shop and their descriptions are definately inaccurate. We asked for the reviews to be deleted with no luck. This was 2 years ago, its forums like this one that urges me to get the truth out about yelp in aus, and especially adelaide. I decided to messege one of these yelp pioneers recently with her finaly admitting she was paid to review my business and deleted her review. How nice of her to delete it, i forgive you for slandering my pizza shop for 2 years. I will not stop until the final 2 reviews are removed plus fillterd reviews. Good or bad i do not want my business asociated with yelp https://twitter.com/d_rumma84/status/376753943721680896

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James Bennett September 25, 2013 at 5:25 pm

I think it’s time for a class action suit against Yelp.

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Bob Gibson August 23, 2013 at 12:33 am

I have the same problem they keep taking my good reviews and that’s not right. I have 3 reviews showing and 9 filtered. Your system sucks. My wife and I work hard and we have good reviews because we put out very good food. we are the BBQ shack Skagway, Alaska. I wish you folks would call me so I could tell you how bad your company is.

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John DiPrimio August 28, 2013 at 12:36 pm

Bob,
I have 25 filtered reviews all 4 and five stars.Only my negative reviews from 2 and 3 years ago are shown up top.I refuse to advertise with a bunch of extortionists.
Yelp SUCKS AND SHOULD BE SUED
John
Narberth cafe. Philly PA.

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Damien D September 8, 2013 at 9:20 pm

Yelp is a joke. Its happening in australia now. Been here for about 2 to 3 years. Lucky not many people know about it, but it is starting to get out there.

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James Bennett September 25, 2013 at 5:26 pm

We all have the same experience. I think it’s time to lodge a class action suit against Yelp.

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shelley davis October 9, 2013 at 9:43 am

EMAIL SZUKDAVIS@AOL.COM WITH CLASS ACTION INFORMATION. FILE A BBB REPORT AND COMPLAINT TO THE ATTORNEY GENERAL WHO SEEMS TO BE IN BED WITH YELP UNFORTUNATELY.

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chris August 8, 2014 at 10:16 pm

i agree. my business name is a registered Trade Mark. Yelp said they cant remove a business, but they still continue to make a profit from the people that use their site and pay for services, the same people that write reviews “Elite”. they are profiting off my Trade Mark.

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Carolyn Ceglia August 11, 2013 at 10:00 pm

I have the same complaint as everyone else on here! Where did all my reviews go? Why do I now have no stars? I went from 5 stars to 0 stars! I am one of the idiots that chose to advertise through your company and the account manager is a joke!!! He claims its not his department to help me with my issues… I will now stop paying you until you correct your false advertising. Carolyn Ceglia/ Splish Splash pet grooming, Valley Village, CA 91607
818.358.4322
Yelp sucks!

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Blane Ellsworth July 23, 2013 at 5:57 pm

please call me at 707-252-1156

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Colby Coward July 2, 2013 at 3:01 pm

For a business promoting customer service I give you one star. I have called the phone number and cannot get a live person on the line. I would like to know why my 4 star and 5 star ratings are being removed from the reviews and only the negative reviews are being handled. I look forward to hearing from someone about my issue and hope that my review of you does not disappear prior to our discussion. I would be open to updating my review when someone contacts me via phone.

Colby

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James Bennett September 25, 2013 at 5:50 pm

Colby, we’re thinking about launching a class action law suit and i don’t think gathering support will be a problem. Being in small business is hard enough without Yelp’s brand of passive extortion sabotaging our good name. They profit, we suffer, we’re sick of it.
Give me a call -Jim 707.568.XXXX

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shelley davis October 9, 2013 at 9:40 am

Jim..they deleted your phone number..please email me at szukdavis@aol.com regarding the class action lawsuit. I’m desperate.

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schwartz June 26, 2013 at 7:08 pm

I understand someone is going to be reviewing a local bar in Winnetka, Calif by the name of Silly’s Cocktails. This bar is run by a felon (his mother is the owner) on probation, is a tweeker and has tweeker customers in the bar all the time, there have been several fights there, the police have raided the bar several times as well, finding drugs, etc. As well, this bar is the biggest shithole in the San Fernando Valley. Just so you know.

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Terry Thomas June 19, 2013 at 1:59 pm

I agree that Yelp’s “filtering” system is a scam. When we declined to buy your exorbitant marketing package, suddenly three of our five star reviews vanished, and our two less-than-perfect reviews shot to the top of the page. Your salespeople continue to call me, and all claim that it’s your magic “algorithm” that determines what reviews are legitimate. I call BS. Yelp is online extortion of the worst sort. You cannot present yourselves as lily white protectors of consumers while simultaneously hawking marketing services. It’s an inescapable conflict of interest.

Merchants in the area now have a spoof of your “I love Yelp” that says “I hate Yelp”

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James Bennett September 25, 2013 at 6:15 pm

Terry, couldn’t agree more. Yelp’s business model is very stinky. Since I can’t get anyone to ever return a call or e-mail at Yelp, I’m thinking about goin’ the long way and lodging a class action law suit. Yesterday i realized that a long standing previous customer of mine wrote a favorable review a few days ago and it was removed. I too have many good review that are ‘filtered’. But bad ones from years ago are front and center.

I’m tired of Yelp’s brand of business black mail and many of us are ready to do something about it.

Yelp, better back to me before this thing blows up. James Bennett w.707.568.XXXX

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Harold Gaubert May 19, 2013 at 3:00 pm

Your filtering system is totally corrupt and we will continue to refuse to advertise with Yelp due to the corruption in your company. All of the legitimate numerous 4 star and 5 star ratings are immediately removed by your filtering system. Yelp goes out of its way to manage businesses to poor ratings only because they do not advertise with you. I talk to businessmen all of the time and they all concur with your corrupt filtering system. So, the best way to deal with this matter is to expose your corrupt practices to other businesses, chamber of commerce members, city officials, customers, and the list goes on. Yelp is right up there with the recent intimidation practices used by the IRS. I suggest you look at the long list of 4 star and 5 star outstanding reviews from our customers that you have erroneously eliminated. Customers are complaining to us about your practices. At this point going forward, you will be directly hearing from them if 4 star and 5 star reviews are eliminated. At this point YELP is totally useless as a legitimate tool used by any customer. Your sales people call every month for us to advertise and not one can explain how your filtering system works. But, one sales person did say that if we advertise with YELP then the reviews will improve, So, the Smoking Gun has spoken!!!! How can YELP executive officers and Board of Directors even sleep at night?
Guess you will delete this posting, as you do not want to be exposed for your corrupt practices. By the way I give your company a 1 star!

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John DiPrimio August 28, 2013 at 1:33 pm

Harold,
I could not agree with you more.
I own a small cafe with a very limited budget.Yelp is quickly losing credibility with my customers.Their reviews of my cafe are always filtered (4 and 5 stars).What is to stop a disgruntled employee from totally trashing you.That has happened to me.
A dive tavern a few doors down that is filthy with mediocre food gets 4 stars,you gotta be kidding me!
Will a YELP EXEC.grow some and call me.610 952 XXXX.
The only people I talk to are young clueless sales reps.
John D.

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shelley davis October 9, 2013 at 9:41 am

They blocked your phone number..please email szukdavis@aol.com with class action information.

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James Bennett September 25, 2013 at 6:16 pm

Wow, looks like I’m not the only one pissed off.

I think it’s time for the business community to lodge a class action law suit against Yelp.

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La Scala Restaurant May 15, 2013 at 8:55 pm

I am sending this message for La Scala since I am the head waiter there and Las Scala has an account with you. How do we go into your website and correct the hours for the restaurant. Right now you have us open only one day a week and we are open 7 days a week with lunch dinner (and no lunches on Fri, Sat and Sun.) Please advise as to the procedure to get into that area of the website to correct things. Thank you. Bruce White

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Yogies Yogurt May 12, 2013 at 2:56 pm

Yelp;

This is my second time inquiring about the same problem. The situation is when there are five or six review on my store ,Yogies Yogurt, within a few weeks when I log back on all of them are gone. Are these removed by poor software programming or some of your IT people? All the reviews are favoritable with no prompting from anyone.

Yogies Yogurt

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Angie August 23, 2013 at 6:29 pm

We all have that problem. I hate yelp for this very reason. My customers were loyal, loved us and posted great reviews (minus the few of course, that were butthurt by one thing or another that we had no control over). Only for me to see a very large majority of them in the “filtered” section. Yet they still sent us the “people love us on yelp” sticker. It shouldn’t be up to this stupid company to decide who is legit and who isn’t. Every single one of them have emailed yelp personally to complain to no avail. Yelp is not a good, reliable review site, it’s a highschool full of clicks and popular groups. There are many of us local owners that wish our businesses weren’t even associated w/ them but there’s apparently nothing we can do about it. I even sold my business to focus on my family and have been trying to get them to change the name for the new owner and they won’t oblige. Yelp truly does suck, lol. I will never use this site for anything again and canceled my account today. Done.

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Kim Stroumbos May 3, 2013 at 11:40 am

I need name of my new rep….Andre used to call on my periodically but he is no longer with the company. I am in Denver, CO.

Could you please have his replacement get in touch with me?

Thx.
Kim Stroumbos

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Khatera March 20, 2013 at 3:36 pm

hello,
My name is Khatera, and I have been leaving messages in yelp for the past few months. I have not had anyone get back to me. I am a bussiness owner, and an old sales man had open and account under Motor Team Inc. a while back. I would like someone to contact me, becasue I have a few questions. thank you !

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ciprian muntean March 2, 2013 at 8:22 am

As a non chain restaurant in a small town, a large procentage of new customers are driven by web outlets for information such as yourself. I saw the video on the reasoning for the filter on the reviews but it’s becoming increasingly difficult to understand and respect your methods. I looked at all other establishments in the area filtered reviews and saw a patern of mostly bad ones being removed. I have 16 such reviews hidden and only one is less then 4 stars, most ( and by most I think 12 are 5 stars ).It seems like any positive new review is removed almost instantly but a bad one will be at the top of the page even if by time frame it should be way down. Being that I’m such a small place I can’t consider anything personal in these decisions by your company but as mentioned it feels wrong and if this pattern will continue I would like you to consider complete removal of my establishment from your site. I’m just a small fish in a really big sea I don’t expect any results by this but at least I hope someone can see how you can directly impact in a negative way the well being of a small restaurant. Best regards Ciprian Muntean, Ocean restaurant, Easton, Pa.

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