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Whole Foods Corporate Office

Whole Foods Corporate Office Address

Whole Foods Market, Inc.
550 Bowie St
Austin, TX 78703

Contact Whole Foods

Phone Number: (512) 477-4455
Fax Number: (512) 482-7000
Website: http://www.wholefoodsmarket.com
Email: Email Whole Foods

Executives

CEO: John P. Mackey & Walter Robb
CFO: Glenda Jane Flanagan
COO: A. C. Gallo

Whole Foods History

Whole Foods Market began in 1978 when current co-CEO John Mackey and his girlfriend opened a natural food store called SaferWay in Santa Monica, California.

In 1980, SaferWay merged with another natural grocery store, resulting in the first Whole Foods location in Austin, Texas.

The following year, a huge flood devastated Austin.  Whole Foods lost all of their inventory and had no insurance.  Neighbors chipped in to help fix the damage.

In 1984, Whole Foods expanded to Houston and Dallas.  In 1988, the expansion continued to New Orleans.  In 1989, a Palo Alto location was opened on the west coast.

The company continued to grow in the 90s and the 100th location opened in Torrence, CA in 1999.

There were several acquisitions in the 2000′s and the chain continued to grow.  A flagship 80,000 sq ft store was built in Austin in 2005, which also serves as the Whole Foods corporate office.

Today the company operates more than 330 locations in the US, Canada and the UK.

 

{ 76 comments… read them below or add one }

Debbie October 30, 2014 at 4:14 pm

I called to speak with someone in customer service. Evidently, customer service does not exist. One can only leave a message and that is very frustrating. Does Whole Foods realized that once a person calls global customer service, s/he is usually already frustrated and that getting an answering machine does not help the situation. Forget email, that is not satisfactory. The recording does not even say the lines are busy or give any other reason.

I was, emphasize was, excited about the Whole Foods Rewards card. Perhaps it rolled out too soon. The points are not correct. I gave the amount of time my store suggested for the system to catch up, and still the number is incorrect. I am not a happy customer on more points than my initial concern.

I see the note about wanting to make sure Whole Foods sees my comment or complaint. Really? Do you really want me to advertise my complaint for you. How insulting can you be to a customer? Did you really write, “Share your experience to get more attention.”? Are you appealing to five year old children or to adults? My opinion of Whole Foods is rapidly sinking. There is Mom’s Organic Market. Maybe they are growing due to your attitude towards your customers.

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Informed Consumer October 24, 2014 at 5:17 pm

Please stop using canola oil in Whole Foods’ prepared foods!

Proponents of canola oil like to point out that canola oil has bee around since ancient China and India. Use in Northern Europe has been documented as early as the 13th century. However, the oil was used to burn as fuel (for example, in oil lamps) and as a lubricant. Not to eat as a food. Canola oil became so popular as a lubricant for steam engines that a shortage during WWII led Canada to vastly expand its production. After the war, there was an oversupply and our erstwhile allies scrambled to find a new use for it. And they found the “perfect” place to dump the oil in the expanding post-WWII “baby boom” U.S. food market of the 1950s.

To make matters worse, over the years, the rapeseed crops used to produce canola have become increasingly modified. In fact, by 2009, 90% of rapeseed used to make canola oil was GMO. Now it is ALL GMO, which wreak havoc on ones’ health, bodies, immune systems and consciousness.

Bottom line: canola oil was never meant for human consumption. I have never used canola oil for cooking and I don’t recommend it. Stick with olive oil, which is TRULY healthy. And I always read the labels of packaged foods and prepared foods … even on so-called “healthy” products in popular grocery and “health food” stores.

Since Whole Foods portrays themselves as being healthy and promoting healthy foods, please live up to that self-imposed standard by actually following through and STOP USING UNHEALTHY AND INFLAMMATION-CAUSING CANOLA OIL.

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Elaine Grossomanides October 23, 2014 at 4:00 pm

To show a genuine concern from a top Grocery chain is dissappointing to me as a customer to have a horrific experience 2 days ago with legitimate information , filed a incident report and NO offical management calls me regarding my situation and I am the customer, I should not have to follow up with YOU.

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Johanna October 23, 2014 at 2:13 pm

Interesting that I cannot get to anyone at the corporate office for a list of vendors that they use for fish in Iceland. I am working on an article and Whole Foods in the past has been linked directly to a vendor that is responsible for illegal whaling of endangered species. You think they would wish to clear their name, however the fact that they are making it so difficult to speak to anyone supports all the negative press I have been reading about their ethics. My personal shopping experience will not be with Whole Foods until I have my answer. No answer speaks suspiciously of guilt. As a journalist I have never had such a difficult time getting ahold of the corporate offices. Even Ebay who is notorious for this was easier!

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Remo Melucci October 22, 2014 at 9:54 pm

My wife and I find it very discouraging when, as owners of a plug-in Chevy Vote,
find non plug-in cars in these spaces. We left three times this month because we could not plug in and are ready to give up unless you put a TOW AWAY sing or a FINE sign, to stop this. The store personnel there at Whitfield Mall in Countryside, Clearwater, Florida, could use your help in getting signs installed.
Thanks

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Harold October 21, 2014 at 10:47 am

The Whole Foods in Harbor East (Baltimore, MD) is always swamped and super busy, why do they not have more people working and helping cashiers bag items? The lines run into the aisles and these poor cashiers are stuck doing all of the work while I see supervisors standing by Customer Service laughing and playing around — not doing anything! They need to be out helping the cashiers and customers. Where is the team work at this store????

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Concerned Consumer October 15, 2014 at 4:19 am

I came on this website to send a comment directly to John Mackey. (Let’s see if some courageous employee ensures it reaches him.)

So I come across this blog describing conversations John is co-authoring in “Conscious Capitalism: Liberating the Heroic Spirit of Business” accompanied by a discussion of personal enlightenment.

Noble concepts, yet I find it a bit ironic that my original purpose was to ask John how he justifies, thinks and feels w/re to WF being globally nicknamed “Whole Paycheck Market.” THEN, I read a 7/30/14 online article titled “Can Whole Foods Escape Its “Whole Paycheck” Image?” by Alison Griswold in which Ms. Griswold opens with … “After the company announced its second-quarter results in May, shares fell nearly 20 percent overnight on fears that the chain was losing its hold on the organic market. Heading into Wednesday’s earnings report, Whole Foods’ stock was the second-worst performer in the S&P 500 after losing 30-some percent of its value since January.”

One of my questions to John was going to be, “Doesn’t WF’s upscale (snobbish?) image & pricing limit both the public and itself?” NOW upon noting the title of John’s book (“Conscious Capitalism”) and reading of a commitment to “give back” to the community – I’m compelled to add, “Isn’t it disingenuous to tout ‘conscious capitalism’ and ‘giving to the community’ when WF continues to be less accessible to mainstream shoppers, and especially the “food jeopardized”?

According to a new Forbes magazine tally, the 400 wealthiest Americans are now worth $2.29 trillion. Their combined wealth grew last year by $270 billion – a 13 percent increase. These 400 billionaires now own more wealth than the bottom half of America – more than 150 million people. While the very rich become richer, most Americans have become poorer. Median family income declined by almost $5,000 since 1999 and more than half of the American people have less than $10,000 in savings.

So why is WF kissing up to the privileged if it is about “conscious capitalism” and “giving back to the community”? And doesn’t it think the fastest way to recover from its own downturn is to be more accessible to the mainstream despite their being less-than-privileged?

In all candor, I do my best to “avoid” shopping at WF owing to its prices and “holier-than-thou” attitude. Yes, I like the feel of the environment and the products, yet when I see as I did yesterday an item priced $1.50 higher than I find at Safeway or Foodland less than a mile away, it doesn’t take a genius to figure where I’m going to shop. And believe me, between these and local farmer’s markets, one need not feel compelled to seek organic, local foods simply at Whole Paycheck.

Were I John, I’d make it my VERY FIRST PRIORITY to have WF “join the human race.” Forget about convincing the public how “exceptional” WF is. That’s simply more egoistic energy operating at a systems level that doesn’t come close to the truth of what “enlightenment” is really about!

Read my lips, John … “Enlightenment is about groking at the core of our being that ‘we are one’ – that everything we do effects everyone and everything else – and that the very minute we think of ourselves as ‘better than’ … we have distinctly ‘dropped out of’ our proclaimed state of enlightenment.” And what a gas that is – thinking we can proclaim ourselves as “enlightened”!

Time to wake up WF.

Concerned Consumer

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Natasha Turner October 12, 2014 at 1:19 pm

I am tired of being discriminated against your employees at: 1797 Hydraulic Road, Charlottesville,VA 22901, Geoffrey Garbaccio, Assistant Store Team Leader. He is not the only staff who does that. I do panhandle at this intersection. Customers do bring me food. Occassionally it is something I don’t eat or cannot chew due to the condition of my teet. I explained to him my situation. He looks at me w/disgust and says he won’t help me. I wanted to exchange this food for macaroni and cheese off the bar. He said “No. I will not do it.” I know it can be done=reweigh the food for a store credit on a gift card so I can eat…I have applied to this store for over 4years now. They know my name and fac well enuff to talk bad about me yet won’t hire me…what sense does that make? I never return food for cash. That would make me a dishonest panhandler. Now this foodis going to waste.

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Stephen September 24, 2014 at 6:14 pm

I was discriminated against in your store my a person who told me his name was Chris C. He refused to give his last name but did say he was the store manager. This is the store on Ambassador Cafferty in Lafayette, LA. I was in your store shopping, and checking the place out like everyone else when Chris stormed up to me and demanded that I take my dog outside. I calmly tried to tell him it was a service dog where upon he demanded that I put a service dog vest on him and make him walk on the ground and not in the cart. I complied not wanting to make the situation worse. I then went up to customer service and asked for the head store manager to explain the problem. While he was very pleasant and did his best to remedy the situation he still had no training on dealing with people with disabilities. I want to know why this is. In the 4 years I’vehad a service dog i have never been treated like this. McDonald’s, Best Buy, Albertsons, Walmart, and every other corporate chain I visit trains the managers to at least not break the federal laws set in place by the ADA. I would like to know what is being done to remedy this situation.

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BILL PLOOF September 19, 2014 at 12:21 pm

Bank of America discontinued offering the Whole Foods gift card in their rewards program which is very disappointing. Will your card be available in the future?

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M Lawrence September 8, 2014 at 1:08 pm

I was so excited to hear that you have a store slated for Shreveport, LA. Then my excitement waned when I found out where it will be. I know you have done market research and I’m sure our realtors where very helpful, but I’m afraid you will turn off a whole segment of our community and surrounding areas by putting it on 70th Street. That is the most difficult area to navigate during peak shopping times because it becomes so congested. I avoid that area at all costs during rush hour, and I know a lot of other potential customers who would tell you the same thing. I believe you would have better success putting your Shreveport store near Academy and Home Depot on Bert Kouns. That area is still plenty busy, but not nearly as congested. In that area i don’t think you will not turn off anyone.

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Teresa Moore September 5, 2014 at 2:47 pm

I would like to talk to someone in the Construction Dept. I represent Carpentry Contractors who would like to bid on a tenant fit out for the Centerville/Dayton Ohio Store. We monitor and promote area standard contractors of this area. Please email me or cal 513-593-****.

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harold Schiffman August 31, 2014 at 9:32 pm

I saw the TV interview this morning of the chairman. (Sunday 8/31/2014) I was so happy to see him explain why the people work together in the store as a team. I go into the Lake Grove store, in Long Island NY and everyone that you ask a question to does not just point but will take you there, when you check out they smile and ask if we found everything and if a question comes up they seek a person to help. I keep this positive as the people who work for you in that store (and I am sure most others) take working there as a serious and “friendly” opportunity.
To hear that the team gets to interview to see if that person would fit in great idea but I am sure there is one who heads it up. Coming from years at Intel retail division I learn as we said culture, put across what we are trying to accomplish, suggestions and as a team, group if something is not going the right way together think how we change. MY POINT YOUR COMPANY AND STORE WORKS SO HARD TO MAKE IT HAPPEN. Always a smile, always a hello as you pass them. Bottom line makes me feel good to go in.
I am glad for that interview today, find a way to share so people understand that is the goal of the company and the employees. Let the consumer better understand that you work so hard to see this and support what it will take to get it. (30% discount to employees-smile)
Negative side, get your paper bag company to find better glue so the handles don’t come off as you walk out the store. Has happened to me several times.
Hope I explained what you guys work so hard for, “customer satisfaction”

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Richard August 18, 2014 at 5:25 am

My wife and I shop in one of your stores on average of once a week. We’ve always found the company to act in many admirable ways–stocking high quality products, excellent retail customer service, community participation, compensation of team members, etc. We’re so enthusiastic that we’ve been shareholders since 1992. But we find ourselves questioning the company’s good name and judgment. We were disturbed to learn of plans to sell rabbit meat. I don’t just mean that we think it’s a bad idea. I mean that we find it repulsive and we’ll probably stay away until you stop offering the “product.” If rabbit meat is continued to be sold we’ll probably also divest our stock.

As the owners of pet rabbits seeing rabbit carcasses in the meat case would be traumatic. It’s comparable to a dog lover encountering golden retriever meat on display. I’m sure that you’ve heard arguments along these lines. I wanted to let you know that I think you’re shooting the company in the foot on this one. We recommend a quick and public about-face.

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