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White Castle Corporate Office

White Castle Corporate Office Address

White Castle Management Co.
555 W Goodale St
Columbus, OH 43215

Contact White Castle

Phone Number: (614) 228-5781
Fax Number: (614) 464-0596
Website: http://www.whitecastle.com
Email: Email White Castle

Executives

CEO: Bill Ingram
CFO: Russell Meyer
COO: Lisa Ingram

White Castle History

White Castle was founded in 1921 by E.W. Ingram and Walter Anderson in Wichita, Kansas.

In 1924, they incorporate the company as White Castle System of Eating Houses Corporation.

In the 1930s the company innovates many firsts in the fast food industry including newspaper coupons, using paper cartons for burgers and frozen hamburger patties.

In 1933, Anderson sells his stake in the company to Ingram.

In 1934, the company headquarters is relocated to Columbus, Ohio where it remains today.

In 1966, Ingram dies and his son, E.W. Ingram Jr is named President.

In 1977, E.W. (Bill) Ingram III takes over as President.


In 1979, the first drive thru restaurant opens in Indianapolis.

In 1986, the company expands outside the US with a franchise in Japan.

Today, there are over 350 White Castle locations mostly in the Midwest and Eastern US.  The company no longer franchises and all locations are corporately owned.

{ 25 comments… read them below or add one }

peter sain October 4, 2014 at 7:53 pm

The following took place on Saturday October 04, 2014 at 03:36 am. I went to White Castle at 10339 W. Grand Ave – In Franklin Park, IL 60131..When a team member shorted me my change and had a issue correcting her mistake by stating “I don’t Care” when i asked her name? She refused to identify her self and locked the window drive through door. I address my concerns to Store Management regarding this Employees unfriendly behavior but nothing was resolved.
White Castle #010022
Team Member #1717

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Marc Foster September 26, 2014 at 11:42 am

2 days ago I purchased an order of Chicken Rings from the Colerain Ave Store in Cincinnati OH. The order (after I started eating) had feathers sticking out of it. I immediately went back into the store and showed them. I also got sick and threw up. They wanted to keep the box of rings Scott Thompson Mgr (Cincinnati-Colerain Ave Store) wanted to keep the box, I said NO not until I see if I get worse from being sick, and he said someone would be contacting me. Next day Donna Kaiser called and said bring the chicken rings and box back up to the store. I had to again miss work to go do this, as well as my gas to go back up. She met me outside and took pictures and verified the feathers. Then I got a call this morning 9-26 from a Vanessa?? She was short curt and un pleasant and said its your problem to take up with the chicken supplier. I told her I will send these pictures and stories to TV/Radio stations and Facebook. To have NOTHING offered for my inconvenience is a slap in the face, not to mention getting very sick.

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Vicki Hamlin August 11, 2014 at 3:27 am

My dad turned 85 years old today. He has been unable to eat solid food for months .He is in the midst of chemo and radiation for esophageal cancer, and,this week ,he actually requested solid food .He asked my mom to bring him some White Castle hamburgers !He was able to eat the hamburgers and said it was the best thing he has tasted in months . In fact, he has eaten them three times this week! We are thrilled that he is eating! We thought you might be happy to know that has chosen your hamburgers to help him regain his strength! He lives in Simpsonville, Ky, and is being treated at Baptist East in Louisville! We thought you might like to know about his “Crave”

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amy pratt August 9, 2014 at 5:26 am

recently moved to Miami, Florida. no white castle but can by frozen st store.. the frozen ones aren’t nearly as good as the ones you get at the shack. I wish there was one anyplace in Florida cause I’d go

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Mike August 5, 2014 at 2:06 pm

My wife and I had the crave and went to White Castle on Bechtle Ave. in Springfield Ohio.
I am glad to say the service was fabulous. We went inside to order because we were not sure what we wanted. They told us about the online specials and walk us through the process. Every employee interacted with us while still doing there job. We ended up purchasing the crave case and they great.
Thank You !!!!!!

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Mike M August 3, 2014 at 4:26 am

I was just at the centereach, n.y. location and the food was terrible. This is the third time that I have been at this location and the burgers leave much to be desired. They are not the best they should be and are either overcooked or have been sitting on the grill (too long). I have been a white castle customer for over 50 years and know when a product is fresh or not. My mother & aunt were car hops for the chain (many moons ago). Apparently, corp does not want direct e-mail contact since they don’t provide space for complaints – so I resort to this area. Either this is a system wide problem or store mgmt. trying to look good by keeping their profit number up. My next step will be to file a complaint with the NYS Health Dept. I’m sure that there are some state wide standards that all fast food companies have to follow regarding the burgers, their temperature and the amount of time that product can stay on the grill – before they are discarded. Corp. are you interested ? Are you concerned about your reputation ? Do you really care about your store operations ? Or, better yet, do you really give a dam about your customers ???? The ball is in your court !! Thank You !! for your time in this matter.

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Antonio Reed July 24, 2014 at 12:33 pm

Hi, today was my payday and $117.38 was deposited onto my card, but when I try to take off $100 it declined my card and now my balance says $14.01, how is that possible like how can they just take my money and not give it back? I have to be at work and without my money I won’t have a way to work. Can you guys please help me get my money back?

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Mike Maceikis July 17, 2014 at 6:14 pm

Very sad day love white castles for 35 years now and last 2 times bad very bad I’m at 1002 s.vandeventer Ave in St Louis tonight had to deliver.5 miles down the street so walked down all geek ed up walk in stand there for 25 mins. No one else there just drive thru finally order 30 crave case 37 mins. Later got my food like little kid walking back to my truck and then post pics on Fb ya make everyone jealous I eat ya 2 down rest of the box in trash not sure but that was the worst thing I’ve ever put in my mouth like rotten meat so very upset if this is what white castle services now never again last time in Seymour in. I ate almost 25 then later finished I don’t share but this was unreal cannt get taste out of my mouth called store they say it’s like it always is well I won’t be back

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Dylan Seifert May 18, 2014 at 2:58 pm

I recently Had eaten at White Castle and ordered ten cheese burgers with bacon and received zero cheese and zero bacon . We weren’t aware about it until we got home and ate. I would appreciate an email back from a White Castle rep

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Joseph A Scarano April 23, 2014 at 7:07 pm

I thought you might be interested in a location in PA in the Trexletown area Macungie township . There is an area ideal for a White Castle on Grange road off of Hamilton Blvd. opposite Walmart next to Firestone tires . There is a school near close by and business that could bring in much customers for White Castle . , If you need to call me I can give you more info. 484225XXXX

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Laurie Cadieux April 15, 2014 at 6:59 am

On 4/11/14 we fould a piece of a razor blade in our fries. Called store and brought the blade
in. They gave me a refund.they apolized and said manager would contact me.have not heard from them. Considering. Calling heslth dept.;and police. For such a serious thing; they do not seem concerned at all.

t

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Laurie Cadieux April 15, 2014 at 7:03 am

Just wonder if any one cares.

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Laurie Cadieux April 15, 2014 at 7:10 am

Also supervisor wanted to do transaction in front of customers. I suggested we take it elsewhere

d

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annescia April 13, 2014 at 11:58 am

I ordered on line and was very disappointed when I picked up my order. There were staff all over the place and the cashier and manager did not know how to retrieve my order. Once they figured it out and the time I got home everything was cold and my fish sandwich was stuck to the bun. Trashed it all, did not call or go back was too tired. It will be a long time before I eat there again.

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Crystal April 3, 2014 at 7:02 pm

hi my name is Crystal i saw the undercover show was great also i also like how white castle notice they worker’s great i was looking for work at white castle but all i got was additude from supervisor’s i just need a chance im over 40 yrs old but im willing to work also i love the food who ever read this send me a email when i saw undercver boss on tv his name was dave ray im looking for work in ILL and Indiana area let me no likw to work early person hammond, in calumet city iLL let me no thanks

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Denise Merkel March 27, 2014 at 12:13 pm

Hello White Castle executives, I have seen your undercover boss spot on tv and i thought it was great. I come from Long Island NY.where i went to White Castle all the time.now i live in Port Orange Florida and they dont have a White Castle here. I miss my cheeseburgers and onion rings and more.There are a lot of New Yorkers and New Jersey who have relocated to port orange and Daytona Beach.They are building and redoing Daytona Beach and I think Your Company Should put in a White Castle right here.You would always be crowded.You sell your burgers in Publix and Walmart and I have seen where a lot of customers buy them BUT IF YOU HAD A WHITE CASTLE RIGHT HERE IN DAYTONA BEACH OR PORT ORANGE IT WOULD BE ALWAYS BUSY,SO WHAT DO YOU THINK.DAYTONA BEACH AND PORT ORANGE IS GROWNING AND THEIR ARE LOTS OF EMPTY LOTS WHERE YOU COULD BUILD A WHITE CASTLE FOR ALL THOSE NORTHERNS THAT HAVE MOVED AWAY.PLEASE PUT A WHITE CASTLE HERE. THANK YOU

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marcus dunn March 20, 2014 at 10:21 pm

hello my name is marcus i live in warsaw indiana me and a bunch of friends was thinking what if we had a white castle thatd be great !

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Samantha .M. March 2, 2014 at 6:21 pm

Hello White Castle! My family is a big fan of White Castle and your Food. We always wished that they would bring a White Castle to Bemidji, MN. I know for a fact you would make a lot of money. You business would boom! The closest White Castle to Bemidji, MN is in Hinckley, MN. So we have to travel about 4-5 hours just to get some of your tasty food. I hope you read and get this comment. I know a lot of people would love to have a White Castle in Bemidji, MN. Please email me back and let me know what you think.
Thanks,
Samantha .M.

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Sal & Roe Gentile February 16, 2014 at 5:39 pm

From the time I was old enough to chew, I can remember going to White Castle! Whether it be with the family, or just a special outing with my dad, or on a date prior to or after the movies, it was always the cry….”We’re craving White Castle.” Now I’ve been living in Georgia for 29 years, every so often I’ll get a Krystal, it doesn’t compare to the White Castle experience. For the life of me, with all the northerners who have migrated south, I don’t understand why White Castle has not opened here. Zip codes like 30062, 30060, 30126, 30080, 30339, 30064, all these zip codes would certainly go nuts for White Castle, I’m not so sure they could handle the volume of business, however, I will try my best to ask once again….WILL YOU EVER OPEN AT LEAST 20 STORES IN GEORGIA? We’re Craving!!!!

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Stephanie Kawa January 29, 2014 at 1:09 am

How soon will the W-2 forms be mailed out for our tax return. I have been an employee at White Castle for 3 years now.

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Andrea Specht January 15, 2014 at 1:03 am

I was filling out a application for a while, all of a sudden it said the interview was over, that I could reapply in 6 months. I don’t understand, I really want the job, so I really don’t understand the reasoning behind this. Thank you, Andrea Specht

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Duke Wahl January 12, 2014 at 7:59 pm

I just had a very unpleasant surprise, WC closed down my FAVORITE store in Batavia, IL. No notice, just pulled the plug and left town. What gives? The economy? The high rent district in Batavia? I wanted to ask some questions of the Corporate Office, but their Email (for customer feedback) is geared for specific responses, no free style questions or complaints are allowed. I’ll probably have to write a closed personal letter. Meanwhile, the rest of my friends (customers) can run the rumor mill. It would have been nice to receive an explanation. Come on WC, what’s up?

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Linda Page December 9, 2013 at 2:50 am

I am a disable senior and I live in Marshfield, Mo. I use to go to White Castle in Kansas city and that one closed then I would get them in St.Louis, Mo and have a brother in O Fallon, Mo so when I visit him I would get them. Now I can’t drive and I miss my White Castles. I can’t drive I’ve had mini strokes, copd, have a lot of trouble breathing
Please is there anyway I can get my burgers and cheese burgers would it be possible to order some. Sure would appreciate it. I use to live in Chicago takes were I got hooked. My e mail is lindajXXXX@yahoo.com and live in Mo. XXX E.Washington St 65706. Thank u

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sandra November 26, 2013 at 2:26 pm

I was at the White Castle on Broadway and Rt 30 in Merrillville, Indiana. I work at Methodist Hospital and was going to get breakfast at 5:45am on 11/23/2013 and as I waited for an employee to answer and take my order a man came on the speaker with a foolish accent and speaking very slowly, I stated “excuse me” and heard laughing in the background. I pulled away without placing an order. If they think that is funny, what else would they find entertaining to do to my food. The wait is also unacceptable. I have been a long time customer to White Castle and was very disappointed in the service. I will go to Panera Bread for my breakfast in the future.

No longer craving the case
Sandra

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Sierra Vasquez October 14, 2013 at 7:40 pm

Hi, I have been trying to fill out a application online, but every time I select “I agree”, my whole application exits outs and I have to start all over again. I really need a job and I’ve been trying to fill out this application for months. If there is any other way I can fill out this application please email me. I been trying to apply for the White Castle on 7996 E Ridge Rd, Hobart, IN. Thank you for your time!

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