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Verizon Corporate Office

Verizon Corporate Office Address

Verizon Communications Inc.
140 West St
New York, NY 10007

Contact Verizon

Phone Number: (212) 395-1000
Fax Number: (212) 571-1897
Website: http://www.verizon.com
Email: Email Verizon

Executives

CEO: Lowell C. McAdam
CFO: Francis J. Shammo
COO: Bob Mudge

Verizon History

Verizon began as Bell Atlantic in 1983 after the baby bells emerged from the breakup of AT&T.  In 1997, Bell Atlantic merged with NYNEX.

In 2000, the company acquired GTE and changed its name to Verizon.  This was one of the largest mergers in US history.  GTE’s wireless operations became what is today Verizon Wireless.

In 2005, Verizon acquired MCI, making them the largest Telecom company in the US.

Verizon has sold several of its wireline divisions in the 2000s in order to simplify its operating procedures.

Verizon currently owns 55% of Verizon Wireless.

 

{ 137 comments… read them below or add one }

BILLING SERVICE October 1, 2014 at 9:32 am

I moved my business this week (have been a verizon customer for 30 years) and placed a BUSINESS order for an install 4 weeks prior to the move!! They arrived but didn’t complete the job!! It’s now been 3 days without services & I’m losing $$ daily!!! I can not find ONE working phone line at the corporate level to reach someone to contact!! I would go to another server only I already sent out change of address & telephone number notifications to my 500+ clients who now probably think I skipped town!!!! HATING customer service with Verizon!!!!!

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L Haynes September 30, 2014 at 3:30 pm

Still waiting for that promised “escalation problem-solver” to actually reach me. Someone from Verizon called the wrong cell phone number again. Do these people ever read notes in the complaintants’ files? Think not. This is beyond disgusting, I’ve spent way too much time dealing with these so-called professionals. That is what Verizon wants — telling their lies and keeping their customers running around in circles until total frustration sets in and we “go quietly into that good night”. I’m NOT going quietly.

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juggalette_ 30 September 30, 2014 at 12:03 pm

Hey for all the customers having trouble out of verizon email me at kXXXX@yahoo.com and can get them to get stuff fixed and straightened out and cause they tried screwing a friend of mine over to and helped him get his stuff straighten out…some of tge reps. Is rude don’t care …if u let them run u over some of the reps. Will and some won’t ….they’ve been good to me cause I stand my grounds also and has been with them going on 9, years now…..they need to get rid of the rude workers though and keep the reps.thats willing to help a customer when needed…..

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David Arthur September 26, 2014 at 9:33 pm

The New i phone deal that verizon is such a terrible way of false advertising never do they say that you must be eligible for an upgrade So this will cause a customer to be embarrassed when they are in the store after 10 years we will be leaving verizon but no big deal to them Our little 4,000$ a year won’t hurt Thanks for nothing

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L Haynes September 26, 2014 at 4:22 pm

Is Verizon capable of doing anything right? Forget about living up to it’s promises, it’s advertising (often false) and obligations to its customers — we know that isn’t going to happen — but I would like to be able to, just once, speak to a capable, trustworthy, competent VERIZON employee (or contractor) and have an issue resolved. Just doesn’t happen with these people. I would hope that Lowell McAdam, the CEO, occasionally browses these sites to keep himself aware of the low opinion 99% of his customers have of him and his company.

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L Haynes September 26, 2014 at 4:14 pm

Well, here we go again. Another Verizon liar. Supervisor named Ryan called, only he called and left a message on the WRONG cell phone. The voicemail also states he will try again shortly. Lo and behold, HE DID NOT. It is now Friday, 4:09 pm, as I post this and I have just left a message to Ryan that HIS SUPERVISOR is to contact me. Also, I notified the customer whose personal information was disclosed to me during the “live chat help line” of the infringement of her privacy, and, hopefully, this person will take issue with Verizon as well.

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chuck September 26, 2014 at 3:05 pm

they suck

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Anonymous September 25, 2014 at 8:34 pm

Awful customer service! I’m only with them because of the good signal in most places! Verizon sucks otherwise! The manager at the Topeka Kansas store is the worst!!

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L Haynes September 25, 2014 at 4:48 pm

Another comment regarding Verizon. I have been on the phone trying to bring to Verizon Corporate’s attention that an employee named Cindy released to me another customer’s name and address and inquired if I was that person. It was not me, however, stricter precautions should have been taken before disclosing this person’s identity and location. I believe this to be a serious violation of Federal privacy laws. I’ve repeatedly tried to be transferred to Verizon’s Legal Department to make them aware of this –to no avail. I didn’t get the employee’s badge number. That is NOT a disclosure on the on-line chat “help” line. That chat exists; but Heather, a supervisor, would not transfer me to the department in charge of on-line “help”. Again, that chat exists. It occurred yesterday at approximately 4:30 pm to 5:30 pm. These employees do not care. I will be contacting the person whose information was released to advise of Verizon’s actions and their callous and neglectful attitude toward a customer trying to notify Verizon of a serious breach of the public trust.

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L Haynes September 25, 2014 at 1:56 pm

How come I was not informed that Verizon Cell Phone is not a fully-owned subsidiary when I was coerced into a contract I did not need, having been told it was the only plan available? Could be why my cell phone is a piece of crap and customer service is even worse. The cell phone goes crazy, the virtual idiot keeps talking to me when I’m in a call, and I neither need nor use features on this “smart” phone. Also, continuous dropped calls. Have tried to deal with Verizon, get promised call backs, etc. Never happens. On the chat line yesterday, someone named Cindy answered my question with the reply “ride a horse ha ha”. I typed “huh?” Conversation went downhill from there. Twice I asked for a supervisor — didn’t happen. Cindy said I would receive a phone call today — hasn’t happened. Verizon is full of incompetent employees; even worse, they are liars.
Corporate is aware of this. They won’t even answer the phone in the NYC Headquarters. You have to leave a voice mail. This is insulting — I’m paying THEM for shoddy equipment, horrible phone service, and they can’t even ANSWER THEIR PHONE. Pathetic.

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David Arthur September 24, 2014 at 6:05 am

False advertising is causing us to leave. Erosion after 12 years. New I phone was said to be free with trade in Never said anything about being eligible for upgrade in advertisement. Just trade in your I phone for a new one. This cause me embarrassment thanks verizon. Seems after 12 years you would be a kettle more considerate of how you talk to your clients

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irvin maslow September 20, 2014 at 5:01 pm

I have tried in every way possible to get the verizon to address the horrible way(s) they have handled the MANY issues over the years. Almost 5 years ago, they charged me $329 for two ETF’s on cell phones we had only 3 weeks (27 days) and cancelled after we waited in line at a verizon store while the agent took two couples BEHIND us to go before us. I asked him if we were invisible. After another deer in the headlites look , we left and cancelled. 3 moths later, we got the bill. A year or so later, we were financing our second home and a note on our credit file appeared. We called verizon and insisted they remove it at once. They “offered” to do this if we agreed to pay half in settlement. I informed them I owe nothing, but after my wife’as insistence, I paid it but told them it was under duress and I WOULD be getting it back later. Then there was the mysterious bill for $200+ in MY name but a totally different account #. THAT was taken care of over 4 years ago by Executive Offices in Potomac Md. (So I thought) I recd 3 letters from the C.O.R.T. team (Change order review team) in the last 12 days. I now have over FIFTY of these. I have investigated in every possible way, always being told (until 3 days ago) there were “NO restrictions” on my acct…here it comes again. I could go on all day. The last straw for me was Wednesday, Sept 17, 2014. I spoke with a person in Massachusetts for over an hour BRIEFLY telling some of what verizon has done to us over the last 5 years(in Oct) I told her what I wanted the main issues to be resolved. She ASSURED me she would get me valid answers, either to settle, or tell me they would not and we would part company.She said she would call me by 10:00 a.m. next day. She then asked me to wait a few momentrs whilwe she ‘checked something’. Seven minutes later, a “MILLENNIAL” in trhe C.O.R.T. team got on??? I had been told yet again there were NO restrictions on my account. Thsi young person AGAIN brought up the $200+ account (not mine) and said the “restrictions” were only “allowed” to be removed for 24 hours, then put back. I explained again that was (supposedly) taken care of over 4 years ago and WHY was SHE on the line and where was the other rep??? She said the other rep “dropped off”. I think verizon has dropped of….the planet!!!

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Fran September 26, 2014 at 12:49 pm

I am in the process of filing a complaint against them

The Corporate office is located at 140 West Street, New York, NY 10007. Main phone number is 212-395-1000

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Russell Kennedy September 18, 2014 at 11:35 am

I have recently moved into the area from Chicago. Upon reaching my new command, one of my supervisors told me about how good Verizon FIOS was, so I put in a request for service. This was about a month ago. Earlier this week, I just found out that the previous tenents at my apartment complex still had service in the apartment and the Virginia Customer Service could not disconnect the service unless the previous tenents called them to cancel it. Well, eventually, after 4 of 5 days, a representative spoke to a supervisor that said all we need is a copy of the lease to get the service cut off. I sent off the lease this morning to Veronica Rivera to fax number 757-896-1753 with all my information on it so she could call me back. I have yet to hear from her. Every time I call customer service now, I am put on hold and told she is unavailable and she will contact me when she is available.

Long story short, I have no service. It would have been nice to know that service was still going to the apartment and this could have been resolved weeks ago rather than me writing you wasting your time as you read this.

All I would like now is to have the service that is currently going to my apartment cut off so I may get service there for myself. Not a monumental request.

Respectfully
Petty Officer Russell Kennedy
USN

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Frank Lazene September 16, 2014 at 2:18 pm

Verizon Wireless is being represented by a fraudulent strategic partner. THE ALORICA Fresno/Clovis site has manager stealing thousands of dollars from VZW by adding credits to their own account and family members account. Michelle Green, an HR director there steal credits, clocks in when she’s not even working and is a racist. If there are any Verizon Rep’s seeing this you guys should take action, because by the end of the year that site’s management would have stolen close to a million dollars from VZW.

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Lorraine Green September 14, 2014 at 8:41 pm

I would like to commend your customer service representative, David, of the California call center (employee #V1GRD36). I have been a Verizon Wireless customer for many years and have, on many occasions, called for assistance. Although I have almost always been satisfied with the level of service I received, I have never been as pleased and impressed by a representative as I was with David today. He spent over an hour helping me understand several ways by which I might save money on my plan. He also helped acquaint me with features of several of the phones available through your company. I feel that he went way beyond any expectations I had and cannot imagine a more helpful person. I want to bring his exceptional service and expertise to your attention. Thanks to Vz Wireless for hiring such talented representatives.

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L Haynes September 25, 2014 at 2:28 pm

Wow, an exception to the expected.

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Albert Whitehead September 14, 2014 at 9:03 am

Although I consider myself to be an intelligent and articulate senior citizen, words cannot express the incredibly poor customer service and extortionate practices that I recently experienced, for example.

On 9/12/14 I purchased the Mayweather fight. When I could not view same, I called customer service and was advised that the fight wasn’t scheduled until Saturday, Sep. 13, 2014. Realizing my error I cancelled that purchase 24 hours BEFORE the fight. Now I’m told, that although Verizon recognizes my call on 9/12, 14, that I will still have to pay the $79 dollars DESPITE THE DOCUMENTED CANCELLATION!

Calling customer service is a waste of time, energy, and is tantamount to psychological and emotional abuse!! I was put on hold for over an hour! I only stayed on “hold” to document the abusive customer service!!

In the final analysis, Verizon will lose my account because I will not accept this unconscionable practice that ADMITS the cancellation 24 HOURS IN ADVANCE, but insists I have to pay for the cancelled event nonetheless!

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