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Verizon Corporate Office

Verizon Corporate Office Address

Verizon Communications Inc.
140 West St
New York, NY 10007

Contact Verizon

Phone Number: (212) 395-1000
Fax Number: (212) 571-1897
Website: http://www.verizon.com
Email: Email Verizon

Executives

CEO: Lowell C. McAdam
CFO: Francis J. Shammo
COO: Bob Mudge

Verizon History

Verizon began as Bell Atlantic in 1983 after the baby bells emerged from the breakup of AT&T.  In 1997, Bell Atlantic merged with NYNEX.

In 2000, the company acquired GTE and changed its name to Verizon.  This was one of the largest mergers in US history.  GTE’s wireless operations became what is today Verizon Wireless.

In 2005, Verizon acquired MCI, making them the largest Telecom company in the US.

Verizon has sold several of its wireline divisions in the 2000s in order to simplify its operating procedures.

Verizon currently owns 55% of Verizon Wireless.

 

{ 104 comments… read them below or add one }

C.Street July 9, 2014 at 9:15 pm

To whom it may concern,
I have a complaint about your 10+ year customers get absolutely no discounts or promo deals or anything for being loyal customers. This new edge program you have is crazy! Just because I don’t care to get the newest greatest phone every 6 months I am being punished by having to pay close to 300$ a month for less than what edge customers receive. I have 4 gigs of SHARED data. They pay 160$ a month (plus the cost of a phone monthly). I’m my eyes, those of us loyal customers should be able to pay that 160$ a month for our 4 lines also!
Also, how does a huge cell provider as yourselves not offer unlimited data any longer when smaller companies can? You need to concentrate on your existing customers and give us some reason to continue to stay with you and stop worrying about getting new customers! Take care of the millions you have and maybe we will all stick around. If not, you are fixing to lose a lot of your 10+ year customers, such as myself, to other companies to lower our cell costs and get more for what we pay for!
Bring back unlimited data, make people who want to get the latest and greatest phones pay a NORMAL bill and finance their “need to keep up” on top of it and give your LOYAL CUSTOMERS A FLIPPING BREAK!!!!!!!!! Now that’s good business!!!!

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Ms. White July 9, 2014 at 6:12 pm

I HAVE CONTACTEF THE CEO BECAUSR OF MY ACCOUNT ..FRAUD AND ETC. SOMEONE DID CONTACT ME..THAT WAS LAST MONTH..STILL HAVE NOT GOTTEN MY ACCOUNT TAKEN CARE OF.. I HAVE CONTACTED THE ATTORNEY GENERALS OFFICE AND THE FBI’S OFFICE ..TO HAVE THEM INVESTIGATE ..

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DR July 2, 2014 at 12:58 pm

Even though Verizon bonds were downgraded with the acquisition of Vodafone…
To xxxx@verizon.com
Today at 11:22 AM
We still kept both.
However, our confidence in the future investing in Verizon, would improve greatly…with better customer service.
Lowell, Mcadam, I would imagine that a Cornell educated engineer with an early P.E. designation, would make efficiencies one of your core values. Impressive as your education (bi-coastal), military core of engineers (Navy) affiliation, and rise to the pinnacle of one of the largest corporations worldwide, the basics still need to be accomplished to maintain investors, both big and small. Word of mouth and the first line of contact with any corporation still has long term impact.
Lowell Mcadam, it all starts at the top, or should. I am so very disappointed at the service and communication, or lack thereof, of such a large communications company. It makes me long for the good old AT&T monopoly days, when we really did get better service. Sigh!
Hopefully you are not aware of the plight of anyone having to work with your customer service…or the WALL that is imposed to make it impossible to get resolution. I have every confidence if you were aware, the following would not be the case: Numbers given by managers to contact them in an escalation needing a 5 digit pin…not given with the number. Full voice mail when you call the service technicians who generously left their contact information. Wait time on your customer service number. First names only given when trying to even know who you are ‘working with’ for some relief and resolution. Wait time for service…reduced to the next day due to medical need…from FOUR days (the usual response time- really, really?). Then let’s think about the fact they we have had nano-second intermittent phone service for the past 4 days, without resolution when the contracted technician finally does arrive, 3 1/2 hours after we were told he would be here.
Yes, sadly we are a residential client…but not a small one…people think we are a small business with over a dozen TV’s with full service (we get a lot of company in our home and they all enjoy the perks at what they call our B&B), our high speed internet, 4 phone lines, all fios, our wireless service, and more. The loss of our service, also impacts our security system. Living in a multi million dollar home, in a multi million dollar neighborhood (one of the AOL founders on our very street) makes this more than just an inconvenience. We installed a $50K generator due to medical need as well as convenience and safety to not have ‘down time’.
Just an FYI, we are the same generation as you are, and my husband and I are highly educated like yourself. My background has a combination of SW Bell (before the breakup) with the old days of equal access and many business enterprise laws being challenged, MCI (before the larcenous ‘leaders’ took over, I was smart enough to leave after 10 years there), Compaq computers (right after the not so smooth integration of DEC (Digital) as well as California based and the NSK (non stop kernel) of Tandem), and then of course the merging with HP where I held positions as Senior management of training for 1/2 the country, Branch management and National Accounts Management. My husband now retired from Biotech with his Masters from Johns Hopkins, was in PR and investor relations. This background is to simply make you aware we do not often write emails to the C-level, unless deemed necessary.
When I called the NY # and asked for you (since the recent June 25, 2014) entry said, ‘call’, so I did, and then was told that they cannot put us through to any VP level. Again, really, really???
Lowell Mcadam, I have read the many frustrating posts, other’s that seemed to write, call and such, to no avail.
I have faith in you still, that you will NOT ignore this request for good customer service and resolution, and you will make transparent where the ‘buck stops’ or should.. and avail the proper levels to provide proper service for a company this size, and your level as well. There must be someone in the ivory tower that cares and is not just biding time for the ‘golden parachute’ to open.

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James June 24, 2014 at 7:43 pm

Mr. McAdam,

I feel the need to bring to your attention an issue I have just faced with your company. Three years ago this August I purchased a iPad 2 from the Verizon store in Carson City, NV on Topsy Lane. I had just been transferred to NV and there was not effective internet service in Yerington NV so I purchased the iPad so that I could stay connected. I knew I would be returning to CA so I specifically asked about being able to use the iPad on other carriers in the event I was transferred back to CA. It appears that I was misinformed or completely lied to to get me to purchase the device. Today I went into the AT@T store to get a new iPhone since the one I had is nearly 4 1/2 years old and the battery doesn’t hold a complete charge. Since I have the Next plan I can add up to four devices and I inquired about getting my iPad on their service which could not happen because the iPad does not have a SIM card. If I had not been misinformed I would not have purchased the device and I am seeking some resolve in this matter that your customer service reps can not handle. I was directed to trade it in, which won’t work because your given a Verizon gift card, sell it third party, or sell it on Ebay. I find it great that Verizon is partnered with Ebay and offers this as a solution but the fact remains I was lied to in order to get me to purchase the device.

I am seeking to resolve this matter before contacting the BBB, my state Senators and Congressmen to file a complaint, the media, and the public to make this problem well known as I am sure Verizon’s corporate policies nor mission statement does not condone corporate representatives making false claims to get buyers to purchase items. As the figurehead of Verizon and the corporate leader I am asking that you get involved and assist in resolving this complaint.

Sincerely,

James Woods

Be the change you seek in the world.

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Sandy C June 21, 2014 at 9:28 am

I guess the only thing left to do is to file a complaint with the BBB and the Attorney Generals Office. After 7 yrs of inconsistent service, I’ve had enough. I have to work from home and the services are so poor that I risk losing my job. I’ve contacted Verizon multiple times and all I get is the run around. I pay for DSL and the service I get is close to Dial Up. I don’t even get the minimum speeds they promise, yet they continue to bill me for the service at full price. They FORCE me to get and pay for a phone service that I don’t need. The technician came out today, again, and basically told me that I am not important enough for them to install another box closer to my home (apparently that, they say, is the issue) and not important enough to get FIOS to my area. I am important enough, however, for them to lie about a service they can’t provide so that they can take my money. It is unfortunate that they are the only ISP that is compatible with my employers equipment, otherwise, I would have left them years ago.
Corporate Office…..Looking at all these posts, it is obvious that YOU DON’T CARE.

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William June 20, 2014 at 9:53 pm

I’ve been with Verizon every since the breakup of AT&T Bell 30 Years ago. I was in my early 20′s. I’m now 50. I haven’ had any major issues with Verizon until recently. The company appears to be falling apart. The customer service reps don’t have the tools to provide the service the customer’s are supposed to get. When representatives get to a point where they can’t do anything else, they just hang up on. I had this done to me at least 7 to 10 times or so just this month. This has never happened to me before from Verizon or any other company. In fact, those 7 to 10 times this month is more than I have ever been hung up on by any company all together. It certain appears things are falling apart at them seems. I’m not even going to go into the problems I’ve recently had with Verizon. What I really would like to know is whether anybody on the top is reading these messages on this board? Honestly, this can’t continue.

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janet June 18, 2014 at 7:53 am

3 times i have been contacted in person to sign up with verizon. all 3 times they tell you what you want to hear . i always contact the office to go over what i’m told and n
then the truth comes out. i’m done with even considering verizon for service.

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Duane Dingman June 20, 2014 at 12:31 pm

3 times a week I am bombarded with calls from a telemarketing number with calls for Verizon, these calls have no caller id associated with them. every time I ask for a supervisor I am hung up on. I live in a gated community that provides cable as part of the rent. Verizon uses a robodialer and I am sick to death of them calling me . How do you get them to Stop.

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BOB MANN May 23, 2014 at 7:11 pm

A simple statement…The sales people have a slick (forked) tongue! Free trial for 14 days! Pay access fee, 10 days later return phone, 30 days later a bill for $79!!! Tore contract up.
Now a collection agency sends a statement 4 months later and tells me that it’s free ONLY if I kept the plan! What a bunch of CRAP! Stinkin’ rip-off corporate fools! It don’t matter, the customer is always WRONG, according to them and Verizon! ( CAN YOU HEAR ME NOW? )

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juggalette_ 30 May 25, 2014 at 1:45 pm

So true and they need to be straight up with us customer’s and is unfair to do us like they do customers and I guarantee if we worked there and pulled wat Verizon does and they’d be cussing us out and or going to the highest rank up….I don’t see how they stay in business ….all as I can say at least Motorola sticks by their word unlike Verizon. ….and you think that Verizon would get rid of a month advance billing and go figure Verizon, isn’t going to though and isn’t about trying to help customers save on money and if I was Verizon, I’d be trying to compete with at&t, sprint, t – mobile and to draw more customers and has been with Verizon, contract side going on 9, year’s now……I hate to even say anything about this company like this and they have excellent service though and they have been good to me in alot of ways and speak to the head quarters and u will get that straightened out …….I’d like to see alot of changes through verizon, and that’s just wishful thinking. …….you have to stand up to Verizon, and or else they’ll run u over like any other company and or business place would do Verizon, needs to ask sume customers wat changes would us customer’s like to see ?? I can tell you now I’d like for no limit on the unlimited calling minutes as the fraud department has said that us Verizon, customers is abusing the truly unlimited calling minutes and how is that so when there’s no limit set on how many mintues a customer chooses to use a month and if u want to use 50 thousand a month or even 1 million mintues a month it shouldn’t matter cause Verizon, is telling us customer’s lol that we truly have the unlimited calling minutes and if that’s so Verizon you need to stand by your companies word and instead of cutting people off and that I know is through verizon, and your going to loose customers if your company keeps this up and I hate to see that as well and us customers could actually take Verizon, to court for that reasoning and is false advertising when Verizon, tells us customer’s that they have truly unlimited calling minutes and when it’s not and verizon, fix this ugly glitch cause I know to many customers that is about ready to leave over this and it’s not fair to us and for crying out loud if u use three way calling to much Verizon puts a block on it as well as the call forwarding feature and what’s the point of even having thoese features if u can’t use them unlimited and knows alot of customers pissed off about that as well and I’ve only used my 3 way calling a few different time’s and call forwarding once or twice since I’ve been with Verizon, this whole time in thr last fewer year’s and verizon, needs to get with the program and quit missleading us customer’s on and it’s not fair to us customer’s. …….

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Demosthenese Currie May 21, 2014 at 9:19 pm

I had Verizon bundle connected to my new house on 16th of May, Friday. I’ve had a problem with Christopher your tech rep. I spoke with his manager Kevin and got the run around. Can I get a number so I can explain what happen and what can be done?

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juggalette_ 30 May 24, 2014 at 7:29 pm

I’d call the verizon head quarters on it and give the reps.name and Verizon wireless said that they have unlimited calling huh not and cuz I was put on hold while a rep.talked to the fraud department and they said that us Verizon customers is abusing the truly unlimited calling minutes and that’s false advertising right there and they don’t have a cap on how much of their calling minutes on how much u can use a month when it’s supposed to be truly unlimited calling minutes and if every verizon customers would get to get and say anything about sueing and hummmmm verizon might fix that and cause my friend used 50 thousand unlimited calling minutes and hey Verizon was going to shut his phones off and make it to where he couldn’t ever get one through verizon ever again and when they mentioned heart and diabetes and verizon, went ahead and left them on for that reasoning and if it hadn’t of been for that reasoning they was really gping to take action and all cause he used 50 thousand unlimited calling minutes and isn’t that messed up and verizon has actually shut a few phones off because of using to many unlimited calling minutes and I feel like if Verizon doesn’t want us customer’s using that many mintues or more than change thing’s up and if they do I know to many customers that done said that they would just go to t – mobile ….I’m sorrt but when Verizon tells us customer’s that we have unlimited calling and texting and that’s the way it’s supposed to be with no limits or else false advertising. ……….

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josh May 9, 2014 at 5:12 am

I purchased 2 of your tablets on black Friday for my son and my daughter they used them a few times for about 2months but they won’t work I have called customer service that’s like talking to a block wall ( no help at all) they have set on a shelf since January of this year and collected dust if I didn’t pay my bill you would have no problem shutting our services off but you have a big problem with crediting my account for 2 devices that are not worth the time to turn on and I have the LG G2 phone and I haven’t had nothing but trouble out of it I spend more time talking to your Verizon customer reps than anybody else I’m to the point I’m ready to just cancel my service on all my devices and go to a new carrier that will do business as a professional company should unlike your company everything with you guys cost the customer customer service has a excuse for everything I’m tired of paying for 5 devices and only 2 work as they should I will recommend anyone who ask me about my phone service to go with another carrier or. Get a prepaid phone just for the simple fact your company doesn’t do the right thing for there customers it’s a shame the way you people treat your customers

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Donna Day April 11, 2014 at 10:27 pm

I recently went into a verizon retail store. One gentlemen address me, told a women standing there that I was next. My sister walk up to her and said I just want to ask a question. The woman ( who works there) told us I can not answer your question now. This upset me very badly. Im there to buy a phone. When the gentleman said something to her, she looked at us and asked now how can I help you. She was still very RUDE. Lucky for me, Walmart sales Verizon phones. I purchased the Motorola and I love my phone!!!! I can do just about anything I want and alot more.

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sophia caragilo April 9, 2014 at 2:07 pm

perhaps the best way to handle lack of customer service from ANY communications company, is pay local office a personal visit. it is a little old school an not possible for everyone unfortunately. exasperated customers in corporate office is probabaly makes the top ten list of things they don’t want to deal with. my elderly neighbor did that with century link with great results. ANGRY CUSTOMERS UNITE! but be polite.

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Ron Clark March 25, 2014 at 9:59 pm

This company should consider the fact that what you reap you will also sew. As I see it you are making it a habit to screw the common man/woman for a service which when it fails to operate properly it is their fault or at their expense. When you sell a product and the customer who uses it until it no longer is effective because of your updating technology, it becomes a situation that to continue services which the customer is paying you for, they have to pay to replace the equipment or pay an increased amount for usage because of changes you have made. Do you really think that is right? Take for instance the CEO of your company had a raise last year that brought his pay to roughly 15millon per year, WHAT!!!??? Yes sir that sounds like somebody screwing the little man or a LOT of little folks!!! The personal opinion of the people may not matter, but just for the record, $200.00 plus a month for cellular service and Wi-Fi is totally despicable. Then any CEO making the money your does can in no way understand the common person or their needs, seems to me you guys need to work on a lot of issues with in your company. First and foremost I’d look at CUSTOMER CARE, get the definition and try it!

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juggalette_ 30 March 26, 2014 at 3:08 pm

Hi i totally agree with you and read all of my post’s ……

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Larry Kendrick March 23, 2014 at 6:05 pm

In Feb of this year, despite your CSR saying it was march 7th, I called
to see if there was anyway yo lower my bill as your competition is 50%
lower. I spoke with Greg who said with a promotional plan of 1gb and
lowering the regular to 250mb, he could lower my bill $30 and give me
1.25 GB. Well sure enough today I get alerts that we are getting close
to the 250 mob. I call , and of course the plan had not been put in
place ANDthe bill would not be lower, as iI was told in Feb. You guys
need to get it together. 3/20/14

03/23/14
I have an anxiety disorder and when I say you guys are driving me nuts I
mean it. The plan still show 250mb, not 1.25 gb, and certainly is not
cheaper. As I said I have an axiety disorder, and I just need this fixed
to twhat I was told it would be in Feb. I (as many of your sad customers
say) don’t call they will just screw it up, and they are right. I don’t
need another hour n the phone having a panic attack as you explain why
Greg gives one answer in Feb, Get another answer last thrursday, and
then innaccurate info from facebook reply that says I have 1.25 GB when
I can read the bill online and see it does not. I do not want an
explanation of why I get three different answers from 3 different people
who have no clue what the heak they are doing, just fix it. I was told
in Feb I would have 1.25 GB and the bill would be lower, and that is
what I expect, and they only anxiety driven phone call I need is that
has happened and I will check online to see if if I get a 4th story
that is a load of #$%^. GOd I am sick of Verizon. Spend more time
teaching your staff who to do things instead of key words to use for mad
people and call times, and you will have less made people, I cant even
get the same wrong answer twice.

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juggalette_ 30 March 25, 2014 at 1:35 pm

Hi meet the crowd and don’t get me wrong Verizon, has excellent service and I’ve been there done that and 5 different may tell u the same thin out of 10 reps.and u still don’t get anywhere and read all of my post’s in this site and you’d think that Verizon would stop the a month and advanced billing and cuz at&t, t – mobile and sprint doesn’t have a month and a advance billing and spread it around and hummm Verizon might wise up….I’ve been a Verizon customer going on 9, years and anytime u talk to Verizon customer service and or wateva department that your calling let Verizon reps. Kn to note in their computers and cuz if not and is hard to get them to stand by it and also write down the day and date that u talk to a rep.at Verizon as well ……..I’ve also learned don’t do any plan changes and or even changing your billing date before your Verizon bill prints out and cuz your Verizon bill will be sky high and has been there and done that and if so wait until a few days after your bill prints out ….

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Pam March 20, 2014 at 9:38 pm

I have been trying to upgrade my service through a promotion I was sent by email for the iPhone 5c 32G phone. I spent approximately 8 hours of my time, spoke to 6 people on the phone and made a trip to the local store and still did not have a phone due to some “glitch’ In Verizon’s system. I finally, spoke with a “manager named Nick on the phone who promised he would overnight me a phone. This was all on Friday March 14, 2014. Tuesday March 18, 2014 I called because no phone had been delivered, I asked for the tracking number only to find out the phone was never ordered!!!!!!! I spoke with 3 different people on Tuesday and was promised I would have a phone in my hand by today, March 20th and was sent a tracking number for the order. When Fedx was not here by 4:20 on 3/20/2014 I called FedX and was told Verizon had cancelled the order yesterday March 19th. WHY????? The phone was already here in Huntsville, AL at the FedX office but they could not deliver because Verizon had canceled the order. I called Verizon only to find out I could not get the phone because it would have to be re-ordered!!~!!!!!@!! I am so fed up with all this mess, and this is the short version of all that has transpired with all this! I have in all been on the phone with Verizon 6 hrs. 28 min. and 14 seconds, have traveled somewhere in the neighborhood of 40 miles and spent a good 3+ hours standing in the store!!! This is NOT OK!! Your service is horrid and I am checking into service elsewhere! Surely someone else would like my money and business!! I am trying to upgrade and give you all more money every month and I can’t seem to find anyone who wants my business at Verizon. There have been so many mistakes made in this process and I have wasted so much of my time and energy and have been so stressed over this I think I deserve the iPhone 5 for free and free service for a couple of months at least, just to stay with Verizon!! Please feel free to check out the novel of notes on my account to fill in the rest of the blanks! I am sure this will all fall on deaf ears because with most big business the people that pay your salary are unimportant as long as we keep paying the bill every month and if we don’t some other poor sucker will come along that will. Needless to say I still do not have a phone at 7:22, 3/20/2014!! Thanks for nothing!

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pamlea carbajal March 20, 2014 at 7:39 am

i am in need of my original (initial) account payment history for my contract. beginning to end. my phone number is 813 415 XXXX. please send to contact info to e-mail address at pamelacarbXXXX@ymail.com. I am disputeing a recent monthly payment. their are charges and service add ons I did not make. please send information by correspondence to 1XXXX leeds ct apt #c6, tampa, fl 33612. address on record is XXX e broad apt 203b tampa, fl 33604. thank you, pnc

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Erika Florence March 16, 2014 at 10:09 pm

VERIZON,

My name is Erika Florence, I wanted to contact you due to some issues I am receiving in your area. I am located in Newnan, GA and I’m not exactly sure where to begin.

First off let me start by saying that my family have been Verizon customers for about 20 yrs.
I went into the store in Newnan on Friday March 14, 2014. The reason for my visit was to ask about upgrading early (19 Days) because my phone died completely and I was borrowing a phone from a friend, the main reason for my asking is because my husband is in the Marines and I am his sole emergency contact. I can’t be without a phone for that primary purpose.
Well the Newnan “Manager” told me no, which I didn’t understand because it was 19 days and customer service told me it was all up to the store. She was very rude and snappy, but I accepted the answer and I left. I called customer service again to explain what was said (as I was instructed) and I was told to go back into the store and tell them I wanted to sign up for the edge program, so i did as I was told. When I went back to the store I waited for 30 minutes to talk to a rep, when there were 4 not helping anyone. Finally, when it was my turn, the lady was very aggressive and asked what I needed today, I told her what the customer service rep told me and she abruptly stated that I was not eligible for the edge program. I told her the lady on the phone told me I was and all I had to do was come in and say that I wanted to sign up. She snapped that it was not my line that was eligible it was my husbands and in order for me to sign up I had to trade in his phone. When I stated that thats not what I was told, she then proceeded to say “well thats how it works, either you can trade his phone in and sign up or talk to customer service” so I said that their customer service was ABSOLUTELY DREADFUL and the whole company should be on the same page, it was ridiculous that I was told something different every time I spoke with someone new.
Then I left, again, and I called Customer Service for a 3rd Time Friday afternoon, and I spoke with a woman named Rhonda, who was the ONLY person who seemed to be of any help. She got my upgrade in the system within 20 minutes and told me I would Guarenteed have my phone by no later than 12pm Saturday March 15th. I said thats perfect. we hung up after she stated that she would send me a tracking number.
Saturday morning I still had not received a tracking number so I called Customer Service AGAIN, and requested the information. the lady I spoke with told me it hadn’t been shipped yet even after i paid overnight shipping ( which I was/am being charged for) then I asked if there was a way for me to just pick it up in store because I was in desperate need of a phone.. she said no, after speaking with her for a few moments she told me to call back in ten minutes and they would call the Peachtree City Store and see if there was anyway that was possible but it was no guarantee. I called back when I was supposed to and they told me in order for them to even ask about in store pickup, they’d have to cancel my order, I said no because then if the store said no, then I would still be without a phone and I couldn’t be, I was on a borrowed phone that had to be given back. she then transfers me to another “manager” that proceeded to tell me that I WAS NOT getting a phone on saturday and that I had two choices,
1. I could wait for the phone to arrive via fedex GUARANTEED on Monday
or
2. I could cancel the order, hope the store allowed me to do in store pickup, but I couldn’t pickup until monday as well

THEY ARE ABSOLUTELY THE RUDEST PEOPLE I’VE EVER SPOKEN WITH!!! My mother witnessed the whole conversation.

either way I was without a phone. So after stating to leave the order as is and I would figure it out I was hung up on.

Well today March 16, 2014 I checked the Status of my order and tracked it and now FedEx is saying delivery is TUESDAY! i was GUARANTEED Monday because the customer service people messed up. I convinced the woman i borrowed the phone from to lend it to me until monday, so therefore you can see my predicament.

Needless to say, I want answers. Your South Area Customer Service, Both in store and via *611 ARE DREADFUL!!!
I NEVER will Recommend ANYONE to this company due to the way I have been treated and spoken too the last couple of days. NEVER, have I ever been so disrespected as a customer. I pay my bill early every single month and we never have any issues until now. My dad just went through a similar situation a few weeks ago and the Regional Manager had to step in to fix the mess. THIS SHOULD NOT HAVE TO HAPPEN.

I am VERY DISSATISFIED with the way myself and my family have/are being treated after being loyal customers for almost 20 years.

Please feel free to email me or contact me anytime with a response.
-Erika

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juggalette_ 30 March 22, 2014 at 10:10 am

Hi i don’t blame you a bit and wonder what would happen if us customer’s just drop their service and went else where and hummm Verizon would be out of business cause its us that keeps Verizon in business and hummm they ddon’t seem to stop and think about all of that and that’s why I write down who I talk to and I also tell Verizon to note it down as well….Their service is great but extremely high and I wished that Verizon would get rid of the a month in advance billing cause at&t, t – mobile and sprint isn’t like Verizon and you would think that Verizon would try and be up with the same thing on not doing the a month advance billing and or come out with better and affordable cheaper plans and hummm makes me wonder if Verizon is out for us customer’s and or is really out for the customer’ s money and it’s sad to feel that away …… I bet if Verizon was to get rid of the month advance billing and like I’ve said to Verizon, before and that Verizon, would gaing more customers and the only two good thing’s about Verizon is that Verizon has great service and truly unlimited talk and text and the rest sucks ……only thing I can think of is us customer’s complain about the month advance billing and mention that at&t, t – mobile and sprint doesn’t bill a month and advanced billing and us customer’ s might get some where ……..

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juggalette_ 30 February 28, 2014 at 8:07 pm

Oh miss spelled a few words in the last comment that I just wrote and Verizon, had all the other cell phone companies beat and I won’t say that now and if Verizon, would fix the problem and Verizon, will gain their business back and if Verizon, will allow their customers to go on the free phone chat line’s and Verizon, I’m sure has a record of the 712, 218,415, and is the area codes of the phone chat lines and there is many more phone chat lines out there and each area code number has a 100 different phone chat line number’s to each individual and plus ten thousand private rooms to each individual phone chat lines and it’s sad that Verizon, says it’s illegal for the phone chat lines to make money off of verizon, and the funny thing is and I blame it on Verizon, because Verizon, sells the cell phone service to customers and Verizon, has said to me before you pay your bill and you can talk or text who ever you want and that Verizon, said to me as well and we’ll we can’t tell you what to do cause you pay your bill on time every month and if I remember right a few or most Verizon, reps. Said that they wouldn’t like it if they was done that away either and said that they’d be saying something. I truly hope Verizon, fixes this big issue with not allowing customers to go on the free phone chat line’s and way to go Verizon, and cause Verizon, is hurting their own selfs and plus pockets ……good luck hope you get your customers and a few stay ..

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juggalette_ 30 February 28, 2014 at 7:40 pm

Hi Verizon I’ve been a customer since 2005, and knows a few other people that has been with Verizon, for almost 6, years and wow I didn’t know talking on a free phone chat line’s was illegal because of customers going on the phone chat lines to talk to anyone and Verizon determining customers service because the phone chat lines is supposed to be making money off of verizon, we’ll in the 1, st. Place Verizon, is supposed to be truly unlimited talk, and text and I’d say determining a customer’s contract with out a good reason should be sued because talking on a free phone chat line isn’t hurting Verizon, and now that Verizon, determined some one’s contract just because of that cost their selfs to lose a lot ofvbusiness and feels sorry for Verizon, because most of the customers went on the phone chat lines and that’s why customers bought service from Verizon, so that he or she could go on on the phone chat lines anytime that he or she felt like it and now since this has all happened go luck in keeping some or a few of the customer’s. ..

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Yolanda February 27, 2014 at 3:23 pm

I’m a customer of Verizon and I have a complaint with your service and Stonecrest Store. I’ve spoken to numerous people in regards to upgrading my 3 lines. I’ve called three times to upgrade my lines & the first gentleman I spoke with stated I could upgrade a week before my upgrade date of 03/02/2014. I went to the store on Tuesday to try and upgrade and explained to the sales lady what I was told by customer service. She stated to me that the store will not honor an early upgrade and that I would have to pay my past due bill before I upgrade as well. I called customer service from the store and relayed what I was told to customer service agent. He stated I could upgrade early and yes I would have to pay the past due bill. I told him I had it set up to pay the past due on Wednesday and that I would call back after I paid. I made my payment on Wednesday morning and called back to customer service and spoke with Brandon. Brandon told me yes you can upgrade now but it will be a fee of $30 per line to upgrade. He also stated that if I wait until 03/02 he would waive the upgrade fees for me. At first I was in agreement with waiting until the 2nd, until I remembered that Shelton (Stonecrest store) stated the phones I wanted will not be on sale come the 1st of March. So I called back and asked to speak to a supervisor when Shawn answered. He stated I would need to explain to him first why I wanted to speak with a supervisor. I explained the situation to him and he told me that Verizon will not waive any fees and if I wanted to upgrade I will be responsible for paying them. I asked for the supervisor again and got Michael. Michael stated that I should do the Edge Up instead of a regular upgrade. I stated to him that I pay too much for my service already and I did not want to add any additional cost to my bill. He stated he was unsure why Brandon told me he would waive the fees and that maybe Brandon and his floor supervisor had an agreement to help him make his sales. I stated to him that Brandon told me he would document my call with the agreement of waiving the fees. He stated Brandon did not document anything in regards to the fees because it was between him and his floor supervisor. He went on to ask me why did I want the phones I choose. I explained to him my reasoning and he stated, Verizon has sales all the time and I’m sure on the 2nd of March you will find another phone that you would like. I stated to him I know which phones I want and that I’m not going to change my mind. I also stated to him that I’ve had nothing but trouble with phone I have now & that I’m on my 2nd replacement phone. He stated we should troubleshoot your phone and if that doesn’t work we will send you out another replacement phone. I stated to him that I do not want to troubleshoot a phone that I will not be using in the near future. I also told him that if he read my notes he will see that I’m actually thinking about ending my contract early and going back to T-Mobile. He stated that the only thing he would do for me would be to waive the fee for one line and others I would have to pay for. I told him that was not acceptable to me and that I would be contacting the corporate office. He stated that if I wanted to upgrade I would have to pay the upgrade fees and if not then I should go back to T-Mobile. I was a little shocked, but I ended the conversation and told him that I would contact corporate and inform them of everything you stated and that I’m not a happy Verizon customer.

I then called corporate and spoke Quincy B. I explained everything to him and stated he would waive the fees….which he did. He stated I could order the phones through him or go to the store to get them, We tried to order the phones through him, but the iPhone 4s could not be ordered. He suggested I go to the store and explain to them that he waived the fees & that they should read the notes on my account. He also stated that if I should have any issues to give him a call back. I went to the store at Stonecrest and was assisted by Shelton. Shelton stated to me that regardless of who waived the fees I would have to pay them in the store. I explained to him what I was told and he stated to me that whoever I spoke with could not remove any fees and that if I wanted the phones I would be paying the fees. He went on to say that I should do the Edge Up because he has a sales quota that he has to meet and by me doing just a regular upgrade it will not help his sales. He also stated that if I just do a upgrade without accessories I will be getting him fired. He then went on to say that I needed to show him pictures of me so he could imagine me in his house. So I added the two cases and the screen protectors to the order. I explained to him again that I’m only paying for the accessories today and nothing more. He stated okay we will see when we get to the end of the sale. He had me to sign the terms and agreements and then he said it looks like you have to pay the $90 for the upgrade. I told him no I do not because it was taken care of by the executive office. He stated he didn’t care who waived the fees and that whoever waived them assumed that they did it correctly. I asked him to read the notes on my account and he stated he would have to go through too many screens to read it on the iPad. I stated you really should read the notes because I’m to pay nothing but the cost of the cases and screen protectors. He stated no one in Verizon has control over their inventory in the store but the manager. He then called the manager over who also told me that I would have to pay the upgrade fees because whoever did the credit on my account assumed that I had “bill to” on my account. Not sure what that means. She also stated that no one can override a fee and that if I want the phones I would be paying those fees today. I called Quincy back but he was already gone for the day, so I left him a voicemail message asking him to give me a call back. I told her and Shelton that I no longer needed their help and that they caused a Verizon customer to leave and go back to T-Mobile. I also stated to them that I have several friends with Verizon and they too would be leaving. Shelton stated that’s fine go ahead and leave Verizon will always get more customers.

This is totally unacceptable to me as a customer. I will be ending my contract early because of the poor customer service I’ve received and the trouble I have with my current replacement phone. I really hope you hold a class for your sales team on the proper way to treat a customer.

Disgruntled Verizon Customer,

Yolanda D. Evans

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pamela February 25, 2014 at 12:04 pm

wow!! I see I am not alone. Spent an entire week trying to get the problems with the jetpak fixed, retelling the story every time, while I know these phone operators are typing everything I say. FRUSTRATING, this jet pak has been adding over $100.00 in overages every month. I need to hear from Verizon!!!!! Ridiculous!!!!!!!!!!!!!!!!!!!!!

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juggalette_ 30 February 28, 2014 at 11:20 pm

So true i totally agree with you. And has been there and done that before and it was a long while back and they fixed it and u have to stay on Verizon, in order for it to get done…

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Georgia Gonder February 19, 2014 at 2:23 pm

PLEASE help! Our business Debit card was compromised with many different transactions. One of them is Verizon! I need help so I can contact the authorities. This is exactly how it read on my bank Statement:

DBT CRD 1847 02/10/14
05681350 VERIZON*ONETIMEPAYMENT
800-VERIZON TX Card#6229
$453.15
My phone number is 860-916-XXXX and my name is Georgia Gonder-Office Manager….PLEASE call me

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M Stary February 18, 2014 at 9:02 pm

Need to get to Verizon’s legal department?
I’m currently involved in a small claims case, and this is the contact information.
Verizon Wireless
Executive Relations Department
PO Box 2060
Cranberry TWP, PA 16066-1060
Katie McDonough
Analyst, Executive Relations
direct number 412.266.7751

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Dimple a Smith February 18, 2014 at 2:43 am

Also I did not have the phones not even for 2 months an they were refurbised phones so what are you trying to do but scam your customers

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joel February 18, 2014 at 12:27 pm

call verizon customer advocacy; 800 837-4966. got what i needed.

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juggalette_ 30 February 28, 2014 at 11:17 pm

Hi does that number work ?

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Dimple a Smith February 18, 2014 at 2:13 am

Verizon sucks I sent two phones back at the same time an all of a sudden they have water damage that’s a bunch of bull they are just.trying to make money then. They lost both phones they don’t follow through they took money out of my bank account an was not suppose to an I get a different story whenever I call I’m so so tired of them I they still have not given me my credit for over 1200.00 dollars when I told them that AT&T were offering 4 I phones for 160.00 a month then they decided they wanted to try an fix the problem it’s one excuse after another maybe they need to retrain them or get another CEO someone who cares I have been waiting on a call now for 5 day I even have ticket numbers still have not received a call an when I told Jacob about going to AT&T he go right head what kind of business is that an I have 5 I phones

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Dimple a Smith February 18, 2014 at 2:15 am

And since they went to 7.0 ifs been nothing but trouble

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E. Kilchevsky February 16, 2014 at 7:57 pm

I have been a customer of Verizon Wireless for years and paid for insuance, $10/month.
My phone was stol;en last week.
Not only that the company verizon is dealing with, Asurion, gave me the run around for HOURS, they told me that I cannot get a similar phone to the one I lost (iPhone 5) and instead get a 5C which I did not want!
To say the least this is a wrong way to treat customers and to ignore commitment to fulfill a service!
And all this after YEARS of being a customer.
Those who plan on paying for insurance- beware!!!

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joel February 4, 2014 at 12:52 pm

this is about verizon’s bundled services; phone, internet and t.v. renewed my 2 year contract past december, was quoted, and confirmed, one price and billed for another.
bait and switch???????????? illegal. in the real world, one pays the price listed. i’m not done with them yet. and, are the big shots aware of what’s happening?

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Verizon Is Evil February 3, 2014 at 4:18 pm

Verizon seems to be corrupt and evil. Among other things, on the Internet they are advocating the legalization and widespread use of CRACK COCAINE and HEROINE. I called their corporate offices and CEOs Lowell C. McAdam and Daniel S. Mead. I attempted to politely tell them that their activity is very wrong. They hung up on me, and then blocked my number on call back. Wow…what a company!

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Marcella Goodin January 27, 2014 at 7:36 am

Stay away from Verizon. Vasudha S. ID:4884 with the Executive Relations Dept., Warrendale, PA., doesn’t know understand the problem that Verizon can NOT CHANGE A CONTRACT. Get and keep A COPY OF YOUR CONTRACT. Verizon told me that I could get a new phone October, 2013, when I tried to update my phone, I was told that I could not get an update until February, 2014. When I tried to explain that my contract ran out February, 2014, they said “sorry”. To make matters worse, I called and spent well over an hour and a half on the telephone with Tiffany; and she also confirmed that Verizon conveniently FORGOT to send me an e-mail or WRITTEN VERIFICATION regarding upgrades to my telephone. It gets worse! Now Verizon has tried to collect $241.92 for the remainder of the contract as well as the ETF “early termination fee” for me cancelling the contract. When I refused to pay because the contract was changed by Verizon, they sent it to a collection company. Written verification by me was sent to all parties denying owing this bill. That’s when Vasudha got involved in the matter AFTER I complaint to the Attorney General’s Office in Kentucky. Vasudha is lazy, incompetent and a very foolish individual because he not only sent the “stance on the policies of Verizon”, he copies and sent the exact same letter AGAIN to the Attorney General. Verizon doesn’t understand the wording of CONTRACTS except when it is in their favor. Verizon got caught by me because I kept my contract and referred to it many times over; sent copies to the Attorney General’s office, and Vasudha refuses to acknowledge Verizon broke the contract. Now, I have to file a Small Claims Complaint in court for the entire amount of $241.92 because Verizon broke the contract. I will file a Small Claims Complaint ($approx.45.00+), I will have a process server ($40.00+) to serve Verizon (this is called the Long Arm of the Law); I will have a copy of my contract in hand, in court, because that is what the Judge will ask for first and foremost: “did you sign a contract”? Yes. Verizon doesn’t have a leg to stand on. All I wanted in the beginning was to cancel the contract since Verizon did it for me by not updating my telephone. But nooooo, Vasudha decided to take matters into his own hands and send this over to another collection agency called Convergent, Renton, WA. Best piece of advice: GET YOUR CONTRACT; look over it and if for any reason Verizon broke the contract, write the Attorney General in your state and let them know that Verizon is an unscrupulous business operating in your state. Verizon is the mastermind of breaking contracts and blaming it the customer. Not this time! GET YOUR CONTRAC T; READ YOUR CONTRACT FOR ONE (1) WORD. THAT’S ALL IT TAKES. READ YOUR CONTRACT!!!! FYI: make a file folder on this business to keep all matters pertaining to Verizon in. This is how I can trace back my contract.

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M Sue Baldwin-O'Dea January 21, 2014 at 9:23 pm

Please pass this on as it would create a system where only those who are wealthy could use the internet.
This would interfere with contact with distant family, Genealogy Research, Political activities, social contacts, school research and various other searches and activities. We can’t allow this!
———- Forwarded message ———-
From: RootsAction Team
Date: Tue, Jan 21, 2014 at 3:36 PM
Subject: Internet under threat — you can help
A closed Internet is a closed society.
Share this action on Facebook
Share this action on Twitter
A federal appeals court has sided with Verizon and against you, against us, against the Internet.
Already 32,000 of us have signed. We’re taking the petitions to Washington with allied groups bringing their own. We’ll be heard more loudly if more people have signed.

If this ruling stands, the Internet as we know it will die. Forget free and open access. Picture a system like cable television with corporations charging for different levels of access, and blocking access to information they don’t favor!

The Internet is our tool for circumventing the corporate media, for reaching each other with a bit of truth and accuracy, for organizing each other into collective action. We cannot let this one go.

Sign this petition to the FCC, Congress, and the White House now!

And use the Internet in every way you know to share this far and wide.

Please forward this email to everyone!

— The RootsAction.org team

P.S. RootsAction is an independent online force endorsed by Jim Hightower, Barbara Ehrenreich, Cornel West, Daniel Ellsberg, Glenn Greenwald, Naomi Klein, Bill Fletcher Jr., Laura Flanders, former U.S. Senator James Abourezk, Coleen Rowley, Frances Fox Piven, and many others.
Background:
Wall Street Journal: Appeals Court Strikes Down FCC’s Net Neutrality Rules
TechCrunch: Circuit Court Of Appeals Strikes Down FCC’s Open Internet Order
http://www.RootsAction.org

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Sue B O'Dea January 21, 2014 at 9:17 pm

The Fax number for Verizon Headquarters listed on here doesn’t work. I tried to send a fax and there was no answer. I called the number but it just rang and rang.

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andrea January 8, 2014 at 6:19 pm

i HATE verizon

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Ron January 7, 2014 at 7:45 pm

I went into a Verizon store last night and all I needed was a new phone. I had the unlimited data plan and they told me that because I got a new phone that I would have to loose the unlimited data plan and go to 6 and still pay the same amount of money for it. This is just wrong. I didnt want to change anything other than get a new phone because my droid charge had been messing up and turning off. What is this a bait and switch. All I ask is that you give me my unlimited data plan back that I had

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Patrick January 13, 2014 at 5:01 am

All u had to do was add a line for $10 & keep ur unlimited plan

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angry one February 14, 2014 at 10:51 pm

I do wish this was true, but it’s not. The evil Verizon determined that unlimited data was unnecessary and discontinued it, so everyone who upgrades will no longer have this option.
I signed up with Verizon while living in California. Previously with metro pcs (unlimited everything, $60/mo with a smart phone plan–yes, they still have this), I changed to Verizon when the earthquake proof buildings blocked my ability to make and receive calls where I lived and worked. When I moved to Atlanta, my phone was stolen and I found that I could get a free new phone with an upgrade. I asked they guy in the store if my plan would stay unlimited. He said yes. My dumb ass believed him. I spent two months trying to restore my unlimited service to no avail. Then I read an article on old scam-o Shammo who said they were phasing it out. Apparently they didn’t tell the customer service department who seemed not to know this but claimed to be submitting forms on my behalf.
The part that really sucks? My bill did not change (decrease) until I dropped to 2gb from 6gb. With a galaxy note ii, there is no way that’s enough data. I would love to go back to metro pcs, but I would have to downgrade my phone (by buying a new one). And I’m stuck for another year and a half under this stupid contract.

May Verizon fall under its own hubris. Swiftly.

Then they ask me to like them on Facebook. As if!

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Daryl Melancon January 7, 2014 at 2:46 pm

I also have a problem trying to reach the corporate office and have been leaving messages since 12-18-2013 every few days they do not call you back we are not needed is the way it seams ,I have a few mo. old droid I paid $757.00 for and have a problem they wont to send me a reman phone I did not buy a reman I paid top dollar for a new ,one after going through all the channels still no help ,but they did cause me to loose all my pictures,documents and ring tones I have had some of the pictures for over 5 years I will never get those back and they dont care just push you off Darrell from Nashville lost everything for me and Adrian in Salt Lake City told me they will not help and they are here to help what a joke !!!!!!

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patti white January 2, 2014 at 3:45 pm

Dear Verizon Wireless. recently received a phone call from a number that traces back to you as the carrier. 1-202-697-7222. I googled this number and found more than 40 recent complaints as well as being labelled as SCAM phone calls. I know most corporations are all about the big buck, but where do you draw the line. You give service to anyone that pays for it, but in the meantime this person is committing fraud, and running a scam service. If you’re company prides itself on trust and ethics, where do WE stand that aren’t customers? I would hope you investigate who owns this phone and shut them down. Its pretty bad when the BBB has warned people about this phone number. I do not want to be harassed by this caller anymore. I am reporting to the proper agencies in my area. Thank you for your time.

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Lindsay Burton December 27, 2013 at 10:41 am

Do you even care about how i (customer) is treated? You make it impossible to make a complaint, furthermore the employees show a sincere (we could care less about you) attitude. I’ve never been more mistreated as a customer. Sad thing is that i’m in customer service. I do know how to treat them, and i have a motto! The customer is always right. If something is not done, i will do whatever possible to cancel my many services with Verizon. I’m trying to be as nice as i can be at the moment. after spending countless hours trying to reach management ( someone who cares).

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anthony tynon December 23, 2013 at 1:55 pm

dear sir. I’m contacting you on International Verizon Wireless in Belgium Denmark being used by military builder please department personnel to steal flies Wireless from the headphones the business planner using illegal funding from Belgium Austrian pharmaceutical corporation that I found it to start price: Wireless biiiiig Lisa Ling pharmaceutical medications and United States do military civil defense and civilian family member personal also the broadcasting to New York State I pin transponder CompStat federally notarized the US Armed Forces recognized by nice a charming man also washing DC internal telecommunications monitoring two way communication system this information to murder me for couple dings and

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Melissa Gilliam December 22, 2013 at 6:39 am

I am a single mother who has been to a Verizon store several times asking for help with my phone plan I’ve the last several months and no one will help me. A terrible thing happened to my 4 year old daughter while I was at work, and I gave up everything so she would feel safe again. I lost my job, my home, everything. But a year later she its happy and healthy again. But I cannot aid these huge bills I get every month from Verizon. I’ve asked to be switched to a basic phone with no data, they said I wouldn’t save any money. That’s hard to believe. I need a phone just in case of an emergency at school or if we were to break down, but I’m so behind on the bill its going to be turned off on Christmas eve. I’ve been a Verizon customer for 14 years and this its how I’m treated, no help, they wasn’t to keep adding to my plan instead of listening to me that I can’t afford what I have. Its sad that nobody listens anymore, our tries to help those who can no longer afford to razzle dazzle and just need the dull and boring old phone.

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