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Toshiba Corporate Office

Toshiba Corporate Office Address

Toshiba Corporation
9740 Irvine Boulevard
Irvine, CA 92618

Contact Toshiba

Phone Number: (949) 583-3000
Fax Number: (949) 583-3205
Website: http://www.toshiba.com
Email: Email Toshiba

Executives

CEO: Hisao Tanaka
CFO: Makoto Kubo
COO: Hidejiro Shimomitsu

Toshiba History

Toshiba Corporation was founded in 1939 as the Tokyo Shibaura Electric K.K. with the merger of Shibaura Seisaku-sho and Tokyo Denki, both founded in the late 1800s.

The company changed its name to the Toshiba Corporation in 1978.

Toshiba’s products and services include information technology, communications equipment, electric components, household appliances, medical equipment, office equipment, lighting and logistics, and power systems.

The company has made many important acquisitions, including I.B.M.’s point-of-sale business in 2012.

In 2010, Toshiba was the world’s fifth largest personal computer vendor, as measured by revenues. The same year, it was the fourth-largest manufacturer of semiconductors by revenues.

{ 18 comments… read them below or add one }

Frank Capozzi September 18, 2014 at 10:40 am

From a different standpoint, try this one on for size. I am fixing a 2014 Toshiba 50″ LCD TV model # 50L2300U for a retail customer with a voided warranty, and have spent the entire week trying to find an LED Display Panel, which of course, I started at the Toshiba website. The Toshiba website offers ABSOLUTELY no support on purchasing replacement parts for the GARBAGE THEY BUILD! So, the next course of reasonable action is to call their Customer Service department who gives me a load of shit and a total run-around, ultimately sending me to register as an Affiliate as the only way to get a parts catalog.
After filling out the required forms and carefully reading the famous “TERMS AND CONDITIONS” (the legalities of doing business), I concluded that I would be dropping a lump sum of $3,000.00 to accomplish this – now remember- I am only seeking a Parts Catalog that should be available online free, or at the least, require a business to register the business to be recognized as a legal entity.
This problem is being made known to incorporate and re-reinforce that adage;
MAY THE BUYER BEWARE!!!!!!

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fred September 11, 2014 at 9:06 am

I purchased a Google chrome book from Toshiba on 8/ 7/ 2014 I have to hold screen in certain position in order for it to work . I could go in to long details about my experience with customer service but the bottom line is they SUCK. I also have been waiting three days for supervisor to call back.

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Lenora Biggs September 4, 2014 at 4:37 pm

My 16th year old daughter is starting in the 11th grade. She had a Toshiba but it die on her. She needs a laptop for her classes. I will be going on disability soon and her father is on long term disability. He is currently taking care of his mother and brother who lives in the city. We has a family cant afford to buy her another one. I would like to know if Toshiba donate laptop to kids who are in need. This would be a great help to my family if my daughter could get a laptop.

A mother who needs help
Lenora Biggs

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Arthur August 18, 2014 at 6:26 pm

Bad, Bad, and…BAD
Deceiving warranty Tactics Toshiba.
In this office you can not get answers for warranty repairs.
Customer service does not want to answer questions on the guarantee in writing.
Toshiba afraid to respond in writing to the warranty, because it is confirmed by the court. On the phone they say crazy nonsense.
Toshiba does not want to do warranty repairs, because all laptops
assembled in China with poor build quality in China.
I bought a custom laptop Qosmio X70 in the best configuration for $ 1809
I got it from Toshiba already hoarse speaker / hardman /.
After the recovery laptop is required disk. Why drive recovery is not complete?
In my old laptop of 2006 Sattelite A110 disk recovery was complete.
International warranty on this laptop is not.
Why laptop is no has international warranty, if the subject mobile?
I agree with a limited warranty on the big TVs and other fixed equipment, but why the laptop does not have international warranty?
This again is a hoax.
Now I am in Europe, would like to send this laptop in the mail in warranty, but I have read your letters now, and realized that I will not ship the laptop for repairs for my money LIARS & CHEATS.
Toshiba laptops have fallen forever.
Toshiba violates our rights of consumers, because it makes a bad warranty repair.
A good product does not need a warranty repair.
Я хочу задать один вопрос генеральному менеджеру TOSHIBA.com:
Can you tell me what the hell you are constantly deceiving me?

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Carol Duke July 30, 2014 at 3:13 pm

After reading the complaints on this sight I really don’t think you will help me but I have to try. I bought my grand daughter a Toshiba Satellite for Christmas. She is entering the 10th grade but is taking college classes along with her core classes. She has a 4.0 grade point average so she works very hard and a computer is very important for her to accomplish her goals. The computer was fine until yesterday, she opened it and the hinge on the right side of the lid ripped the side of the computer. It still works but it is impossible for her to close it without doing much more damage so taking it for any kind of presentation at class can’t be done. I have never hesitated to by Toshiba products before but I Don’t have money to throw away. I hope I can get a response from you soon, school starts soon. Thank you very much for your time Carol Duke (caroljeanXXXX@yahoo.com)

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Ronald Palma July 18, 2014 at 1:26 pm

Within the last two years, I bought two Toshiba laptops:

1. Satellite L455-SP2903R
PART NO. PSLY0U-019TM2
SERIAL NO. 99554153K

2. Satellite C845-SP4330KL
PART NO. PSCB2P-00ULM2
SERIAL NO. ZC085285C

I spent $900 in both laptos and after 13 months of use, both of them burnt out. How is this possible?

What can I do? I am one hundred percent sure that I will never, ever get another Toshiba product, no matter how cheap or expensive they are. It has been a terrible experience.

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Gina Swenson July 24, 2014 at 2:55 pm

I am having the same problem right now with a Toshiba satellite

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Jon Croft May 27, 2014 at 9:29 am

I have nothing good to say for any Toshiba products. I purchased a brand new Qosmio X75 laptop, built to my specifications for just over $1550. Upon receiving the laptop, everything worked amazingly, until around a month and a half later, the computer just shut off while I was working and never came back on. No Toshiba logo, no windows logo, just a blank screen. I contacted Toshiba Support and had it shipped out. And like most comments, most of my experience with Toshiba Support was good, but definitely not all. I received my laptop around two weeks later. After start-up, I noticed that the repair facility, having replaced the dual hard drives, had replaced them with the wrong ones, going from a 1tb primary to a hard drive only reporting something around 225gb. I thought it may perhaps just be a software glitch not reporting the correct amount and went on using the laptop, and eight hours after starting it up and getting all my programs in place, the screen went blank again and would not boot. So I proceeded to call Support again and spoke with another helpful CSR and asked to speak to his manager t resolve this issue. She however was less than helpful. She proceeded to stonewall me, ignore me, and talk over me to the point where I was unable to speak and had to tell her to stop talking until I had finished all I had had to say. She was unbelievably rude and disrespectful. After around an hour wit her, I gave her course of action one last shot, and they sent it back to the repair facility again and I received it around two weeks later and found that the hard drives were again incorrect, but I tried to give Toshiba the benefit of the doubt. Then yesterday, the laptop shut off again just over a month from the last repair date. This should not happen with a brand new laptop. My mother has an old Windows XP Toshiba from around 2005 and although slow and dying, it still runs. Its a shame to see how terribly Toshiba has let their customers down and cut corners on their service and product. Now what will happen is I am going to call Toshiba Support again and I will be receiving a full refund. I frankly don’t care that they don’t do refunds or that the product is already outside it’s 30 day repair warranty, I will be receiving a refund. I don’t give a damn how long it takes or how far up the food chain because I have spent for too much on Toshiba’s top-of-the-line “gaming series” laptop to receive a glorified piece of crap in a nice shell. Toshiba, if you would like to contact me to come to a speedy and fair resolution, I would love to speak to someone above another rude and disrespectful Case Manager. If this cannot be resolved, I will not have a problem resulting to legal channels. Contact me.

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Tony Kaz May 10, 2014 at 1:45 am

I’m not going to vent my whole issue, just that Toshiba doesn’t honor their warranty like these other people are saying. They just tried to get me for $116 to reattach the F6 key calling that damage and that it isn’t covered under warranty. The reason the laptop was sent in was for a faulty hard drive that I think they are still going to cover under warranty, but the cheesiness of trying to come at me to reattach the F6 key shows a complete lack of perspective in business. Why would they hire CSRs to piss off and alienate their customers so they can save ten cents? Its absurd and retarded.

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Joe Whyte May 1, 2014 at 1:45 am

Case #: 20140418386830 / repair order number, TC-10453496, and serial number, 6D327744Q
My name is Joe Whyte and I’m a very unhappy customer at this point. I’ve always purchased Toshiba laptops and found them to be sturdy and reliable. In fact this is my 3rd or 4th Toshiba laptop. I sent in my laptop for repair over 1 month ago and received a confirmation email from Toshiba on March 18th that it was received and was being repaired. A link for checking the repair status was included in the email and I promptly checked the status. I noted that repairs had begun and Toshiba was awaiting a part. The repair status has not been updated since. My laptop is under warranty and I expected a speedy repair seeing that this laptop is also used for my work.

After a month, in frustration I contact customer service by phone and was fortunate enough to speak with a customer service rep named Herms (employee # 830146). She has been the only bright spot in this very sad saga of trying to get status on the laptop repairs. Unfortunately she was not able to get anymore information than what was listed on the repair site even after trying for 1 week.

We are now at the end of April and there is still no update on the repair status. To say I’m now disgusted with Toshiba and the way I’ve been treated in this matter is an understatement. Toshiba has an obligation to repair my broken laptop quickly and efficiently as it is under warranty or to replace the broken machine with a replacement. No one to date is able to provide a status update on the repairs. No one is able to tell me when to expect the repairs to be completed. No one can tell me when I’ll have the repaired machine returned to me. The below text, copied from the repair status web site is the only status that has been listed since March 18, 2014:

“Repairs to your computer have begun, but a required part is not immediately available at the repair center. When this happens, part availability typically extends the time it takes to complete a repair by no more than 10 business days, and often by just one or two days. A technician will continue repairing your computer as soon as the required parts are available at the repair center.”

I’d like to make very clear to Toshiba that I NEED my laptop and I need it immediately. As far as I’m concerned Toshiba is in breach of contract in honoring the product warranty. I intend to use the internet and social media to write scathing reviews on how this matter has been handled and will begin considering legal options if there is no response to my concerns.

This is UNACCEPTABLE and Toshiba ought to be completely ashamed!!!

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Paul Woodbine April 28, 2014 at 4:55 pm

Please do not buy Toshiba products.they are of inferior quality and any attempt at seeking redress for your concerns will be curtly rebuffed. I purchased a laptop for my son and he used. It sparingly at home for research when doing school work. Within 8 months we noticed that it was freezing up. We took it back to H.H.Gregg where we purchased it and they claimed we must have a virus.. We eventually took it to Geek Squad and they said the hard drive was dead. We contacted Toshiba got zero assistance. I even tried contacting the office of the president and the operator flatly refused to transfer me to anyone in the building. I called the support line and asked for customer relations and they hung up on me. I called back and got someone named Chris (not his real name) who told me that he needs permission to transfer me to a manager so he refused to transfer me and then hung up on me.
I will certainly never purchase another Toshiba product because there is no service after the sale. I hope their strategy of frustrating the customer pays off for them. Take it from me and the others who have taken the time to share our experience stay away from these cheaply made, overpriced products that do not perform.

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68 April 25, 2014 at 9:24 am

My mother purchased her Toshiba Satellite a little more than 9 months ago. She spent almost $500.00 on the device, which for her is a lot to spend on anything. As such she was meticulously careful with her investment, keeping it clean and in a sturdy case when not in use. Immediately out of the box she noticed that the notebook was a little difficult to open and shut, but she had no reason at all to believe this was abnormal and continued to use the device normally (some new computers are difficult to open and shut and gradually loosen as they are used). Unfortunately the stress from this difficulty to open/shut gradually caused the screw bolsters holding the hinges together to strip and to recently fall out completely, rendering the device unable to open and shut altogether.

I called Toshiba and talked to a foreign representative who initially refused to take the device back for repair, even though it was still under warranty. I requested a case manager (Zachary) who upon listening to my description was incredibly courteous and helpful (in fact, the only genuinely helpful and concerned Toshiba representative I spoke to). Upon hearing my description of the damage he agreed it was the result of manufacturer defect and had a box shipped to me for return and repair. I included with the device a detailed note describing the nature of the damage and what caused it. Upon the device’s return to the US repair depot in Indiana I received a short call from Rebecca that contested Zachary’s conclusion, stating that the damage was our responsibility and not covered under warranty. I contacted her back to find that the computer had already been shipped back to us unrepaired. I expressed my dissatisfaction that the computer had not been repaired as I had been led to believe it would be. She maintained that the damage was not Toshiba’s responsibility, and erroneously accused us of continuing to use the computer even when we realized it was broken. Rebecca said that if we had sent the computer back immediately when we realized it was faulty it would have been repaired free of charge. I once again explained that my mother had no reason at all to believe the difficulty to open and shut was abnormal, and that we did indeed send it back as soon as we realized that the difficulty to open and shut was a sign and cause of damage. I also noted that the proximity of the complaint was irrelevant since the computer was still under warranty. Rebecca scoffed at these points and curtly reiterated that the damage was not Toshiba’s responsibility. I gave Rebecca the benefit of a doubt at this point and supposed that it was not her decision to refuse repair. I asked to speak with someone else which she declined, stating that she was the supervisor. Upon realizing it was Rebecca’s decision to refuse repair I expressed my disappointment and told her that in addition to contacting other Toshiba representatives in an attempt to resolve the issue, unfortunately I would also have to warn others of my experience with Toshiba should they express interest in any of their products, as well as posting reviews of the Satallite on CNET, etc. should they be unable to repair the device. She sullenly responded (which I should mention was her disposition from the beginning of the conversation) “do whatever you have to do to make you feel better about yourself”. I was shocked that Rebecca said this so I asked her to repeat what she just said, which she emphatically did. I’ve been involved in a family business for years and I would never, ever think of responding to a customer with such a remark. I told Rebecca that since she insisted on being rude I would be sure to mention her name when further discussing this issue with Toshiba as well as in my online complaints. I then called back into the Toshiba calling center, where I spoke with Jason. He attempted to connect me with a case manager to discuss the issue but then stated that none were currently available. He asked me to provide him with a phone number and indicated that a case manager would give me a call back within an hour. I specifically asked for Zachary again since he was familiar with my case, but noted that any case manager would be fantastic. That was yesterday, and I still have yet to receive a return call. I am sending a copy of this to Toshiba’s PM box along with my contact and claim information.

This is the second time I have been insulted and treated as more of a nuisance than as a customer by one of Toshiba’s customer support representatives. Rebecca’s sullen and apathetic disposition toward me as a customer was totally uncalled for and in my opinion inexcusable. There are too many friendly and hardworking Americans in the US right now who would be extremely grateful to have her job. If she were my employee I would have no qualms replacing her with someone of Zachary’s friendly and empathetic disposition, but that is Toshiba’s business. I look forward to hearing back from Toshiba regarding my experience and hope they will reconsider repairing the faulty device.

Order Number: TP-10462156
Model Number: PSKFQU-008003
Serial Number: 3D115860R

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Alex April 8, 2014 at 5:52 pm

To whom it may concern,

I was given a Toshiba Satellite (W35Dt-A3300) (SKU: 1530094), purchased through Best Buy of Crestwood, IL, for Christmas of 2013.

Though it was very expensive, it never worked well. However, I dealt with that as best I could. But, the computer entirely crashed (screen went black; would not turn back on) on 2/4/2014. I brought it to Best Buy’s Geek Squad on 2/5/14. (Service Order: 00306-989098308)

It was sent to their Service Center where the motherboard was restarted. It worked OK until the other day, 4/7/2014, whereupon it once again crashed (went black; would not power on). I have again brought it to Best Buy’s Geek Squad, and again it has been sent out. (Service Order 00306-990903536)

I am sure it will be reset again and work again for a short time, whereupon it will crash and the cycle will resume… To say I am irked is an understatement. I am currently unemployed, after my department was let go after two years at a medical education firm. I need a computer at this juncture very much so as to find new employment.

Nearly $700 was spent on this computer. It has never worked well. It is crap, excuse my language. I feel entirely ripped off. I have a feeling that Toshiba knows this computer is worthless and is doing nothing about it.

I would like reparations to some degree or another for this. I cannot even be guaranteed of my hard-drive’s safety, which means I may lose a lifetime of files in this repair process.

I would like my money back. I would like a different computer. I would like my files to be securely transferred.

This is unacceptable. I have lost all faith in your company and product line. Please find a way to fix this, and do so quickly.

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diana wilson April 8, 2014 at 5:21 pm

I have spent 4hrs on the phone with the tech support line spoke with 4 different people because I was having trouble getting on line and all they want to do is sell my security software package. The computer is only 3months old and I have Norton security. I do not want to buy a 200.00 dollar security fee. I will post everywhere I can find on your poor customer service inability to speak to a case manger, or a supervisor. I promise you no one I know or my family or friends. will ever buy any type of Toshiba product again.

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Joe Campos March 11, 2014 at 6:00 pm

I made the mistake of purchasing a Toshiba laptop for my daughter to use in college. Less than a year into the product the hard drive needed to be replaced, in the 2nd year, the hard drive again has crashed. I called to Toshiba Customer service today and was advised that the warranty was expired, when I advised I purchased a 2 year warranty, I was advised that the computer warranty expired and they would not honor the warranty. I explained that I am dealing with the warranty side and customer service indicated there was nothing they could do. Evidently, Toshiba doesn’t comprehend the concept of customer service. I requested a recovery disk, at first they wanted to charge me for the disk, but of course given that their product failed twice, why shouldn’t they charge more.
Absolutely a waste of time dealing with these idiots. Apple Computer, here we come.

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E. Martir March 10, 2014 at 5:07 pm

I purchased a Qosmio X75-A7295 back on December 17,2013 for my daughter that attends the University as a Christmas Gift. Well let me tell you what a give of pain this has being.
She noticed a lot of noise from the fan, took more than 24 hrs to update, keep getting a blue screen with a sad face. And other issues where address to Toshiba – Tec. Support. By the way is very hard to get in contact with a person because the computer or system never understands what you are saying. Call 1/13/14 got a TP#, send the computer over to Depot repair place for it to be fix. The Toshiba email says they received and requested parts on 1/21/14. In February 2014 I called again to get an up date on the computer. Still waiting on parts to arrive, since Toshiba order in BULK per case manager that took care of me (we was very rude and didn’t seem to care that we did not have computer. Today is March 10, 2014 and still getting the run around that they are waiting for the PART TO ARRIVE. Well let me tell you something when I write the serial number in the Toshiba Web. it says that it does not exist.(HUM) I spoke to a case manager: John and he told me the same thing that need to check with Depot via email.
I WANT A NEW COMPUTER QOSMIO X75-A7295, WITH NEW GUARANTEE SINCE ITS BEING 3 MONTHS SINCE I SEND THE COMPUTER TO GET FIX OR REPAIR.
I FELL LIKE I HAVE BEING PENALIZE FOR SENDING THE DEPOT TO BE FIX.
THIS IS PAID FOR AND TOSHIBA SHOULD DO THE HONORABLE/RIGHT THING AND SEND A ME A NEW COMPUTER WITH NEW GURANTEE.
TOSHIBA DO THE RIGHT THING.

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Michael Buzzeo March 1, 2014 at 2:09 am

Order#1771569, Cust# 458XXXX

From: Michael Buzzeo: pandapoXXXX@iCloud.com
I have been plagued with problems since purchase.
1) Many resets.
2) 8.1 would not download. Care Plus, the tech had to reset, then he helped me download 8.1, a .exe file. A 2 day job.
3) I purchased Office 2013, an .exe file again.MS gave me Libre Office.
4) I purchased the laptop online through ToshibaDirect and a 3 yr Sq. Trade Contract. The bottom bay had no clips, but switching and putting a new same memory showed that the bottom bay did not register and RAM at all.
5) One day I have the internet, the next day no. Brent, this mean man said, he only does hardware. But defects in hardware, cause software problems. I purchased a new laptop, now I will get a repaired refurbished. This is wrong.
6) The tech, Raymond, told me to call sales to exchange the computer. I was willing to pay a little extra since this week you have a special on the L50D, AMD 8 Quad Core, a better laptop.
After speaking to this mean man, Brent at 12:17PM EST, he insisted I could not trade up but gave me no answers. I asked if the memory bay would be repaired and gave no answers I am not looking for money,which is an option with Sq. Tr, ,only to trade up to the L50D. I want the L50D, not a lemon back.
The woman in the sales dept. acted as if she could not hear me and hung up.
Brent came on very aggressive and mean, the reservation ID is: TC-!0450681. When I purchased the Satellite, Toshiba sales was so kind and helpful. He did say by the 3 yr Sq. Trade contact, I could go to Best Buy. I will first do this. I do not trust this man at all.
Besides, I am disabled and depending on your response, I will file a complaint with the Attorney Genera’s Office at Disabilty.gov.
Michael Buzzeo

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Ron Little January 7, 2014 at 11:14 am

Purchased high end laptop and fan would come on at 90% and stay on. Toshiba sent me a replacement and the fan issue went away. However, the computer was very sluggish at startup and after troubleshooting I realized that the Hard drive was going to 100% and staying there. All the time I have spent with this computer, I have been troubleshooting. I Contacted Ben ( Case Manager) and he would not answer any questions. Only repeating that he has done all he could. I asked to speak to another case manager and then the call was disconnected. I called back and was told that I couldnt get a refund or a replacement. I was told to send it in for repair. Ok, no problem. Whats 10 more days without a computer that I spent 1000$ on. So the repair ticket was submitted and I was advised that I would be responsible for shipping. This is the part that I really cant understand. The laptop has never performed as advertised and to get it fixed I am responsible? Doesnt make since to me. I just wanted to let someone know how I was treated as a customer at Toshiba Direct. Hopefully someone reads this that cares and will make a difference. I use a toshiba laptop at work daily and the performance is great, thats the reason I decided to get a toshiba laptop for my home. Unfortunalty I have had nothing but trouble with it and cant seem to get good support for resolving the issues.

Thanks,
Ron

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