Time Warner Cable Corporate Office

Time Warner Cable Corporate Office Address

Time Warner Cable Inc.
60 Columbus Circle
New York, NY 10023

Contact Time Warner Cable

Phone Number: (212) 364-8200
Fax Number: (203) 328-0604
Website: http://www.timewarnercable.com
Email: Email Time Warner Cable


CEO: Glenn A. Britt
CFO: Irene M. Esteves
COO: Robert D. Marcus

Time Warner Cable History

Time Warner Cable was formed in 1989 when Warner Cable and the American Television and Communication Corporation (owned by Time Inc) merged.

In 1995, the company launched the Southern Tier Online Community which is today known as Roadrunner High Speed Online.  Paragon Cable was also acquired in ’95.

In 2006, they company acquired Adelphia.

In 2009, Time Warner spun off Time Warner Cable (TWC) as an independent company.

In 2011, the company acquired Insight Communications.

Time Warner Cable currently operates in 28 states and has over 15 million subscribers.

{ 294 comments… read them below or add one }

Margaret Kuhm December 10, 2014 at 10:00 pm

Your people at Time Warner are unbelievable.i have tried to get the bill straightened. Out,then the charge another 125.00 to my bill saying the check A friend wrote wasnt his. It was his check,his name,and tells me some lady has showed proof it was her check ,it had a man on it…nice i get the tail end who is the lair.. Twice when you people turn off service and admitted how they are in the wrong. Today your company turn off the service. I am on a limi ted income and have paid for what I could, everything whomever is talked to adds more or tell me oh but you owe us from .Funny the last I talk to anyone they saw the mistake,,your people,I can say your company me…maybe i should charge you but oh way let soak her to death and make it a higher bill. Right now am sitting here thinking,well they wont even answer my letter,they are busy try to see who they can make life hell for.. should I have do their job, that 125.00 extra they are
soaking me for,is their job, not mine to see what happen to the first check. I am so upset and distressed over this if I dont get any answer maybe. I will get a lawyer who will be able to help me as I really think you have people working for you who are wrong for how they treat a customer. You need to train your people on customer relations and simple math classes. Yes am very anger,and insulted over treatment,along with charges on my bill. I have never been treated so poorly.
The issue of investating this matter. Simple upset, and totally disgusted with the standard of ethics of your empolyees. Tack on money saying bull and taking a customer to the cleaners. They should research their problems at hand and when there are issues like this,not tell the customer its up to them to fix it. They get paid for doing their job,not me. If I were to do their job ,I should get paid…end result …can you answer that? A bill over three hundred dollars that your company say I owe but it is my job to do their job… proving that this other customer,a woman said her was her account not my friend who is a man…give me a break wasnt born yesterday and not stupid either.
What is wrong with that picture people….


Robert December 4, 2014 at 12:42 am

I had TWC for 2 years. I left AT&T for TWC. I had to turn off my service and on September 30th turned in my router. The lady there told me that I would get a refund within 2 weeks. It is now December 3rd and I still have not received my refund of $100. 00. It’s as if they are holding it hostage and punishing me for stopping service. Every time I call I get smoke blown up my A$%. They keep telling me that it’s on it’s way and I said how is it being delivered? on foot or horse back? They have been telling me this same thing for a month and a half. There is no one to help me and it is impossible to get a hold of the headquarters to speak with someone. I will never use this cable company again. This company has ZERO customer service skills and frankly a I DON’T GIVE A S**T ATTITUDE towards there customers, except at first when they are trying to get your business. Just like the car salesman who gives you the finger once you sign on the dotted line and your driving away in your new car. Customer Service goes out the window at that point.


Greg Sonnier December 3, 2014 at 1:27 am

I live in Beaumont, TX. I was scheduled to get cable and Internet installed in my home. It did not occur sure to the fact that my address according to the inspectors is unsuitable for cable due to the fact that I have an old satellite antenna on my roof. And they have my property listed as the representative told me as a multiple dwellings area with satellite system intact, and I refuse them entry to install cable. I have attempted several times to get the construction crews to come out and speak to me directly and not evaluate my home from the street or from my driveway. Time Warner is the only cable system that we have in the area. Could someone please assist me worth this matter. Thank you very much. Greg Sonnier.


Greg Sonnier December 3, 2014 at 1:30 am

In addition I have called the number to speak to the construction crews at least 12 times leaving messages and have NEVER had a return call.


Stuart December 2, 2014 at 7:44 pm

TWCable-really, do you want to get involved with a company like this?? I was promised a free tablet and now a supervisor says that I am not getting one. Read all customer support notes that I took to try to resolve this issue. Im outta here????
Spoke with customer service agent Kisha Id 85D re free dell tablet
She said that I will receive a card/letter by 9/17 with registration number-call the listed phone number and after 3 months of on time payments TWC sends the tablet to me. Assured me there will be plenty avail. At that time. If I do not receive card by 9/17 call customer service and they will register me.

Samantha ID V51837
Old Case # 19608035
She sees That this problem already escalated to “right dept.”-Rewards Card Dept.
Already registered for tablet The Rewards Card Dept will contact me 5-7 business days to provide redemption code. The I will have to register (??) at time warner .com/rewards. Upload old ATT bill ??I cannot do anything till the Rewards Card Dept contacts me.
Samantha escalated this call/request to Rewards Card Dept
New case # 19724149
Samantha will monitor and will call back 2-3 days with update
I provide her with my cell # She never has.

10/17/14 Called re tablet
Mike ID none
Started to read me rules re 3 months etc–I told him I know but these calls because limited quantities and I did not want To lose out offer He called in super–Kisha IDLl3G
Did some research–
Escalated by email to Darin ?(supervisors super) and a director
Darin Stroud will call back on cell by Monday the latest He did not call back
If tablet not available will probably get $300 gift card because I called so many time to ensue I get tablet.

10/21 Tues
Kisha called back
TWC is going to give me a $100 credit
I am ineligible for tablet because I added telephone service ($10 a month)
I told her that’s unacceptable-I was promised tablet. You (Kisha) promised tablet or $300 gift card.
Told her I was unhappy and TWC is losing a potential good customer. Been with Sprint and Dish for about 20 Years~ when I am happy I stay when I am unhappy I leave. It was now up to her and TWC. She said she was goingTo continue to work on it and would keep in touch. She said she had all my info-
There were witnesses to this phone conversation.

Jonathan id ZHB
Resubmitted to redemption center with proper code with notes- not qualified but promised by 2 agents- I should expect 5-7 working days a redemption code in email for tablet. Previous agent used wrong code-ineligible .
New issue -case number 19921443

Spoke with Alex ID#HW1–
Ticket is in open status and he will close, but still searchable by TWC.. He contacted fulfillment center and told me that I will Receive the device by Monday 11/24

Talked to Rio Id V51204
He hung up on me
Called back and talked to supervisor Alexandria ID # 492490

Per Alexandria:
I have an ineligible plan–since I added phone service for $10 extra per month
I will not be receiving tablet
All other agents in error and what they said doesn’t matter.

End of conversation.


Sylvia November 28, 2014 at 6:10 pm

New TV service: The tech that came out Friday said there is a filter on my line that is preventing me from getting all the channels. Since it was late, my HOA was closed & couldn’t provide them with the code to get into the utility closet. You’d think since they have my address & know where they’re going they’d know they need a code to get into the utility closet. So he set everything up & said he’d schedule the appointment with my HOA to come back out here because they wouldn’t need to come back inside. I waited till Wednesday… still nothing. I called customer service & the first lady I talked to had no clue what I was talking about & eventually hung up on me. I called again & the guy said it doesn’t sound like a filter is the problem because if that was it, I wouldn’t be getting any channels at all. I had to schedule another appointment with another tech to come out today & of course he tells there must be a filter on the line & he needs to get into the utility closet, but doesn’t have the code & of course my HOA is CLOSED. If that was the problem last time don’t you think they’d be more prepared this time??? I guess NOT. I told the guy who made this appointment I don’t want to go through the same thing again, so you guys need to be prepared, but why would they listen to the customer???


kenneth r gayhart November 28, 2014 at 12:39 am

i live at 110 east spruce ave. apt.302 ravenna ohio 44266 i have reported to kent ohio office that the people living in 202 below me have been stealing cable from the cable box, i have pics of the box that was broken into at the ravenna ohio police dept. i have asked two of kent ohio’s techs to move the box so far nothing is being done. i also have talked to fraud dept. in kent,ohio about it my cable service, is being interupped by these people. the police here need the techs to let them know who is stealing cable i have pics of the splitter used in the box. on 10 november 2914 tech closed the box with a black nylon tie which i also have pics of.on monday 24 november 2014 once again the people in 202 have cut the box open again i can see from the ground that there is another splitter back in cable box again i called twc kent once again to have some come with a padlock to keep 202 from breaking back in i asked the box be moved from the 202 peoples window. i do not know why any one would put one so close to a window, i also have pics of it at the police dept. here in ravenna ohio 44266 can anyone help me speed up this matter to move that box i moved into this apt. on march 3rd 2014 had cable hooked up on the 4th i would know why the tech did’t report it being with a lock on it the people in 202 have been stealing since the cable was installed. will some one talk to officer andrew wert police dept ravenna ohio 44266 to get the first pic that i took you will see how close that box is to that window . please call the officer at 330-296-6486 i need to stop this. or call me with someone who can help me. 330-839-7104 home phone or cell at 330-256-5376 or contact me by email at ****@gmail.com please help me stop cable theft at my apt. my name is kenneth r gayhart 110 east spruce ave. apt. ravenna,ohio 44266 thanks


Charlotte Pirro November 24, 2014 at 6:06 pm

I have been promised a 2 in 1 Dell computer since August 2014. I did everything I was told to do and finally after over 50 calls to twc, I was told today I am NOT getting it. Week after week I was PROMISED this computer. Today I find out that because of a reps mistake, I will not get it. I am outraged at the dishonesty of this company. I want to receive what I was promised…I was honest to twc when a rep tried to give me a refund that was not due me. I insisted he was wrong and finally after about 15 min, he realized his error. MAKE THIS RIGHT !!!!!!!!!!!!!!!!!!!!!!!!!!!!


Lisbeth Salazar November 24, 2014 at 10:49 am

each month since July, I have to call and have my account reviewed because each month my bill is different. This company is a joke, plus I was without internet for 3 weeks and didn’t even receive an credit for my money paying for services I was not receiving. I chatted with someone online and they were able to locate all my transcripts none with a service change request however they said i made the changes through chat so where are they. Ridiculous customer service poor service !!!!!!!!!!!!!!


Juanita Rogers November 23, 2014 at 8:35 pm

I like Time Warner cable but I don’t like being lied to when your sales rep called he told us back in May we would get a $100.00 gift Card which we have never got.I feel that is WRONG to do that to people . Now I see you are offering $200.00 gift card so you can do that same thing to other people that you did to us . I think you should make it right with us .Don’t get me wrong I am going to keep Time Warner cable ,we bundled it when we took it and we are happy with the cable ,but feel you should not lie to people to get them to switch . We called Dennis in Massillon,Ohio about Six or seven times and he said you will have in this week and it has been a month ago that I talk to him and we still haven’t gotten it. My phone is 330-627-4514 in Carrollton,Ohio 44615 . I just feel we shouldn’t o f been told that if you were not going to send it to us. Because that is bad business when your reps tell lies . I was going to call the Better Business Bureau but decided to send you a message on the way we were lied to. My Nephew did the same thing only he got his card but because he was away and didn’t use his gift card within 30 days they wouldn’t honor his card which I feel that was wrong ,also. Please Respond to Me .


James OBrien November 23, 2014 at 1:21 pm

We became customers of Time Warner Cable in March of 2014 when we relocated to North Carolina. We have never used their service before, so we signed up for a small package, which included just the regular internet service, minimum cable service and phone service,just to see what it was like. We enjoyed the service and had no issues and in August of 2014 we called a sales representative to add another movie channel. He ended up talking us into upgrading our whole service, adding the whole house DVR service, more movie channels, and upgrading our internet service to the highest speed. The sales representative said that because of the campaign that TWC was running at the time, that we were eligible to receive either a free tablet or gift card worth $200-$300, which we thought was a good deal. We decided to go with the tablet, and were told that the technician that was scheduled to come out to set up our new boxes would give us a code that would give us our reward. The installation went horribly wrong, the technician stated he could not hook us up due to a wasps nest that was located in the box outside our house, and the only way we could get what we signed up for was for him to take us out of the campaign temporarily and then he would put us back in once everything was installed. We ended up, after two weeks of calling and leaving messages for supervisors with no return calls, to have another technician come out and fix everything. We called customer service when everything was complete, we were told we were back in the right campaign and that it would take about 2 weeks for us to get our reward code. After a month, when no code showed up, we were then told it takes 90 days before we get the reward code so we waited. In the meantime, we started having issues with having automatic payment withdrawals from both my account and my wife’s account, each time being told that the payment was declined, even though neither account showed a decline on our end. Because of the declines, we were not able to use the automated withdrawl option, and I went over to my local TWC office to try and straighten the situation out. As usual, we got nowhere with them, finally being told that there was just a difference of 29 cents that cause the problem. We were behind on our payments at the time, not willing to sink any more money into it until it was fixed but no fix ever came.Since we were told that we couldn’t claim our reward until we were 90 days current on our bill, and since we didn’t want our service disconnected, we set up to have our balance taken directly out of our checking account. This was done on November 11th, 2014. We then called customer service and started the ball rolling again on the reward, but were told that our 90 days were not up until November 17th. On the 17th, we called again, were told that an e-mail was sent to the rewards office, they asked for a number where we could be reached at, and that someone would get back to us within 3-5 business days to give us the code. We received a voicemail 5 days later, on the 21st, on a secondary number that was on our account, they didn’t even try to contact us on the number we specifically gave them, and the voicemail stated we were not eligible for the reward due to the fact we actually did not upgrade our service, it was only a lateral move, and we would have needed to sign up for the home security system as well. At no time, when we were signing up for the new campaign, was this a given option. Also, at no time, when we were back and forth on the phone in the last 90 days with a number of representatives, were we ever told that we were not eligible because we did not sign up for the home security system. Every representative that we spoke to said it was either because it was not the right time frame or that we were behind on our bills. If it was only a lateral move, then our bill should never have changed. We feel that we were lied to and tricked not only by the original sales representative but by everyone we have spoken to since we started on this journey with TWC. At this point it’s not even the issue of receiving the tablet or gift cards, but the fact that we were mislead by your representatives, and deceived by TWC itself, who doesn’t seem to care about their customers. With all of the supervisors that we have spoken to, including a gentleman named John, a gentleman named Russell, who we were told would call us back (but never did) by a customer representative named Mia (apologies for not having last names, no one ever gave them to us and we honestly feel that their first names might not be correct either, since every time we asked for a name there was hesitation), the only thing that TWC has done for us is taken $50 off of one of our bills, which only happened after numerous phone calls by us so that we were finally put in the right campaign. Time Warner is a major corporation, not only dealing with cable TV service and internet, but magazines, security systems and many other subsidiaries, its unfathomable that your customers can be treated in such a perplexing, degrading and horrible manner. These last 90 days have been a miserable experience for us. It feels like we were treated only as part of a sales quota, pushed aside once we agreed to the new services, and deceived by every representative that we have dealt with at your company. If it wasn’t for the fact that the actual cable, phone and internet service provided is excellent, since we’ve never had an issue with service ever being interrupted due to weather related problems or service issues, we would look elsewhere. It’s sad to think that the horrible customer service provided has tainted our opinion of a quality product. We know that there will probably be no response to this e-mail but we will be continuing our quest to get the word out about how we were treated by your company, including going all the way up to the corporate offices if we have to.

Thank you,

James O’Brien


Mona White December 18, 2014 at 4:14 am

Dear James,
I too have had problems with TWC customer service personnel misrepresenting facts. I reported them to the Ohio Attorney General, Mike DeWine, and he was able to help me with TWC. You should contact your state’s attorney general about the problems you are having. Their office can and will help you. They will want to make sure you are treated fairly, and will ask you how you want your issue resolved. Hope this information is useful to you.


shannon November 19, 2014 at 12:48 am

I have been with this company for a while and all i have if this company is internet.I have had nothing but problems. I am a student in college and i do online so i am needing my internet to work. I am letting you know i need it fix fast. when i call customer service about this problem all they do is hang up on me. it is getting old. I am about to let all my family and Friends to switch to another company. Very dissatisfied customer


Pam DeHaven December 9, 2014 at 8:06 am

Never in my life have I seen a company give such poor customer service! It really is a crime they way you treat your customers. My daughter and her husband moved from Cleveland to Lake Milton Ohio, and had cable, Internet and phone services installed. This was the beginning of Nov. it is now Dec 9th, and after approximately 40plus phone calls, the service is still not working correctly. Three times you have sent out a worker to fix the problem, and all they say is this problem will take hours to fix, and this call was scheduled as an easy fix, so we don’t have time. Your company has no problem BILLING for services, just PROVIDING them! The TV screen goes blank periodically, no high def channels, the guide won’t work, the screen is pixilated, the sound goes out, and the Internet only works in one room! It has always been my understanding that when a company provides a service, MY responsibility is to pay the bill, and YOURS is to provide the service! Your company is NOT honoring your end of the agreement! Therefore no payment will be made until this problem is corrected. Once again today, service is scheduled, and if I get the same treatment, I will start calling your corp offices, call the Better Business Bureau, and go to your local office to discuss this in person. I hope to receive a reply from your company, but considering the poor customer service I have received, I won’t hold my breath!


Mona White December 18, 2014 at 4:19 am

You need to report TWC to the Ohio Attorney General, Mike DeWine. I did, and their office was very helpful in getting TWC to behave responsibly toward me. The BBB won’t be able to make TWC do anything, but the Attorney General can. You can go to their website and report TWC online, or you can call them at 800-282-0515. The web site to file a complaint is ohioattorneygeneral.gov/about-ag/file-a-complaint.aspx. Good Luck.


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