Time Warner Cable Corporate Office

Time Warner Cable Corporate Office Address

Time Warner Cable Inc.
60 Columbus Circle
New York, NY 10023

Contact Time Warner Cable

Phone Number: (212) 364-8200
Fax Number: (203) 328-0604
Website: http://www.timewarnercable.com
Email: Email Time Warner Cable


CEO: Glenn A. Britt
CFO: Irene M. Esteves
COO: Robert D. Marcus

Time Warner Cable History

Time Warner Cable was formed in 1989 when Warner Cable and the American Television and Communication Corporation (owned by Time Inc) merged.

In 1995, the company launched the Southern Tier Online Community which is today known as Roadrunner High Speed Online.  Paragon Cable was also acquired in ’95.

In 2006, they company acquired Adelphia.

In 2009, Time Warner spun off Time Warner Cable (TWC) as an independent company.

In 2011, the company acquired Insight Communications.

Time Warner Cable currently operates in 28 states and has over 15 million subscribers.

{ 227 comments… read them below or add one }

Robina September 12, 2014 at 1:11 am

Time Warner Cable is the absolute worse EVER. Do not under any circumstances EVER select them for service or you will regret it. I have only had service for two weeks and it has been an absolute nightmare. The sales reps are liars and they don’t tell you all the complete details pertaining to fees, equipment and costs associated with the installation of their intelligent home system and will sign you up for the basic package knowing that it will not provide sufficient protection for needed zones in your home and then when the tech arrives to install the basic equipment you will be hit with an additional 300.00 cost to cover the extra sensors that you will need to purchase in order to have the proper home protection. And they don’t honor their advertisements on TV. They will not allow you to cancel service within the 30 day trial period and you will feel like you are being extorted for money. I will be filing several complaints and a lawsuit if they do not refund all of my money back. They are racketeers and act like loan sharks. DO NOT USE TIME WARNER CABLE SERVICE EVER!!!!!


Coretta September 11, 2014 at 9:31 am

Timewarner is very prejudice and dont care how they treat there customers .I tried to cancel service before my 30 days they gave me every reason I shouldnt now bill is very high. I talked to Jerry in cooperate i was treated like trash .


Richard September 10, 2014 at 9:03 pm

I am completely dissatisfied with Time Warner. The Customer Service Department has failed to help resolve my issues since I initially ordered service and at this point in time I am ready to cancel all my services. It took me 2 weeks just to get service installed because Customer Service kept loosing my information and kept telling me a supervisor would call me back since my new residence had a lock from the previous tenants. Once I did get service, I was charged for cable services that weren’t given to me. I tried calling Customer Service again and was told I paid extra for a cable box I didn’t need because I was only getting basic cable which is not what I ordered. I wanted HBO channels which is the reason I got a cable box to begin with. Your Customer Service staff is incompetent to say the least and this company has given me nothing but a headache for the past 2 and a half weeks.


Susan September 10, 2014 at 4:37 pm

I had Time Warner, for close to a year, Few weeks back It was on a Sunday turned my TV on and NO TV NO CABLE. So I caled a friend in the same building I live if she had Cable she said she did. So i called Time Warner, I asked what is going on withmy Cable, Now keep in mind I paid my bill first of August ( Paid 100 dollars) few weeks later No Cable. I Pay My Bills ever month I have never missed any payment to anyone since I have lived alone. First thing I was told is I owe money, WHAT Really Seriously…I think Not. I just paid you 100 dollars, the Rep I talked too was very rude, I mean very rude that is not necessary I was trying to stay calm but the way she was talking to me would put anyone into a upset state of mind. I was so upset, and so mad at them I had to hang up.so the next day I called again, to try to get this straightened up, well no progress at all I was very nice to them, but again this other person was worse than the first one I talked too. So, hung up got my self together called back an told them to comepick up their stuff, I am done with them. Of course They were telling me well U owe this for this, I said I owe for what, how can u say to a customer u owe for service they have to recieved as of yet is beyond me, but that is not the point, my point is I wanted to get it syraight, owe money or not why the rudeness why? that is not right, I must say, I will never have TWC for anything ever again, owe money or not owe money. I called to get things straight with them, but instead they got very rude wih me more than one time, and I no longer have TWC. No Loss No loss at all, they are terrible with the Customer. I don’t want to get into it how many times, I have be honest an up front with them, and paid my bill and that is what you get in return from TWC. If You owe money or not, you deserveto be treated with respect and given the chance to resolve the issue at hand but TWC, that never happened for me.


John Herbert September 9, 2014 at 10:15 am

We are a customer of TWC ad have had nothing but problems securing reliable internet service. We are a very busy law firm (Herbert Law Group LLC * Engle Street, Englewood, NJ, 201 490 ****) but the office number does not work due to failed TWC internet service. Nor are we able to access our electronic files. Our billable hours have been terribly affected, not to mention our relationship with some clients and courts. I also sent a paralegal home because she cannot work effectively without internet service. The lack of internet service is costing us considerable revenue and credibility. My cell phone is 201 450 ****. I am currently on line using a Verizon Hot Spot. Please respond ASAP.


Rita Aken September 7, 2014 at 8:46 pm

Ordered a cable box, explained the representative handling the order that it was for a disabled person who needed only the basics. I am responsible for the bill and the first bill was very high, called the representative who promised that it will put a block so that the disabled person would not be able to order on demand and extra channels. Again the bill came higher than usual, was given some credit and again a block was put.

Surprise, surprise the next bill was over $300.00 and the next one $275 plus, called the representative and this representative finally told me that the person handling the remote could overrhide the remote if he had the code. I explained to the representative that I did not know the code how a disabled person could do it? Was told that he could use my Social and my address and make orders, this person does not have this info, Went to the manager at Time Warner’s Office and he said that I should have known that this person could make orders without my permission, At this point was very upset and angry as every representative I talked to never explained this and assured me that the block will stop this disabled person to order any per demand channels or movies.

The total bill came to over $500.00 for two months as if you want service you pay it. Could not do so because this was the service provided but makes me wonder why these CEO could buy villas, boats etc, etc.




Amasalian September 4, 2014 at 3:56 pm

1- I am now on a mission with getting through to TW Cooperate. Been waiting for )listening to a recording tell me a customer service rep will pick up) someone to pick up at the cooperate office for over an hour now. Would not normally wait like this but I am just determined to prove my point now as to how bad this company’s customer service is.
2- Called 3 times this week alone and:
-waited on hold for a minimum of 30 minutes each time
-received nothing but an attitude from each so called customer service rep
-everytime I give them my phone # they tell me that I do not and have never had an account; even after I give them the account #
-all 3 times I get transferred to another person who is supposed to be in my region (using the same # that I have used in the past), they end up telling me the same thing. So I actually have spoken with 6 reps
3-called 2 times the week prior to last and opted for the “leave a message and someone will call you back”….nobody ever called me back
4-scheduled a time for a rep to come and pick the equipment up a little more than 3 months ago since I was going to be gone for a school. Left the money and the modem with a friend that I authorized through the TWC rep (they do not normally do this but made an exception due to the circumstances). The rep never showed up on the scheduled date, and my friend even attempted to contact TWC on my behalf but received no help. Really stopped calling and trying after being left on hold over and over again.
5-but the best part is a rep did come out and disonnect the service at the box the next day (the day after I had scheduled for a rep to pick up the equipment)
6-it has now been 1 hour 12 minutes and 34 seconds that I have been on hold
7-I had nointention of cancelling the service but rather putting it on hold until I returned from my school. Absolutely the worst company that I have ever done business with, and that says a great deal.


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