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Straight Talk Corporate Office

Straight Talk Corporate Office Address

TracFone Wireless
9700 NW 112th Avenue
Miami, FL 33178

Contact Straight Talk

Phone Number: (877) 430-2355
Fax Number: (305) 715-6737
Website: http://www.straighttalk.com
Email: Email Straight Talk

Executives

CEO: F.J. Pollack
CFO: Gustavo Blanco Villanueva
COO: Kevin Gulbranson

Straight Talk History

Straight Talk is a service of TracFone Wireless that is only available at Walmart stores through a joint venture between Walmart and TracFone Wireless.

Straight Talk has a variety of plans available from $30 to $45 a month.

The company offers discounts for purchasing multiple months of the same plan.

TracFone Wireless, Inc. is the largest no-contract prepaid wireless service provider in the United States with more than 12 million customers.

TracFone is a subsidiary of America Movil, Mexico’s largest telecommunications company.

The company has agreements with many wireless carriers to provide service, including Sprint, T-Mobile, Verizon, and AT&T.

 

 

 

{ 15 comments… read them below or add one }

Luanna Kanada July 22, 2014 at 3:07 am

We changed providers from US Cellular to Straight Talk. We had our phone #’s for about 19 years. We were told that we would get to keep our original #. We have tried for over 3 weeks to get our old # back and keep getting the run around. They sent out 2 SIM cards that didn’t work and then we were told they didn’t have the technology to give us our old #’s back. After trying to talk to someone in “corporate” We filed a complaint with FCC. I will call and do a phone complaint and plan to file complaints with BBB and Wal Mart corporate. I use my phone in my job and the idea of having to do a change of phone # is more than I am will to go through.

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Chris Seibel June 30, 2014 at 2:49 pm

So happy to see all these negative comments…was just about to stop with our Verizon Wireless company and go to Straight Talk phone service. We know someone that sings their praises…but then she doesn’t go over her minutes on her card and buys once a month time. This is such a blessing in disguise for us…thank you all for your posts!

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Kristen June 19, 2014 at 10:07 pm

I am in the beginning stages of dealing with Straight Talk and their poor customer service. Today I purchased an activation kit ($59.88 from Walmart) to bring my Boost Mobile phone to Straight Talk. Prior to purchasing the kit, I checked to see if my iPhone 5c was compatible via their website. I was told, “Good news! Your phone is compatible.” As I was trying to transfer my existing number, I was told by the first customer service rep. that it could possibly take a few hours to get the authorization from Boost that my number would, in fact, transfer. Okay… no problem so far. I can be patient. Approximately 45 minutes later, a rep. called me (yayy!) stating she was having a problem verifying my account with Boost, and asked if I would be willing to do a conference call. Sure, no problem. The transfer of my number was authorized rather quickly and I was told that the activation of my new Straight Talk SIM card was in progress and that as soon as it was ready, I would be contacted and walked through the steps of getting my phone up and running. Three hours later, I call them. Yes, ma’am, it’s all ready to go. I plug the new SIM card in and…. nothing. To make a long story short, I have one rep. that tells me she needs to do a hard reset on my phone and that should work. That did not sit well with me. Next rep. tells me my phone needs to be unlocked and that Boost needed to do that for me. After calling Boost and being told that they could not help me because my phone # now belonged to Straight Talk, I call back just to be told NOW that Straight Talk doesn’t accept Boost phones with SIM cards. WTF???? The rep. argued with me that when checking the compatibility initially, you are asked who your current provider is. NO IT DOESN’T!! I went back and checked again, just to make sure I wasn’t losing my mind. Not willing to accept this rep.’s answer to my problem, I call back and get a different rep. I’m told this time that my account with them is active, however, I will need to unlock my phone or purchase a Straight Talk phone or go back to Boost (I’ve been with them for over 2 years and will now have to start ALL OVER again with higher rates if I go back). After 6 hours of this, and feeling quite defeated, I gave up for the night. I will try again tomorrow. I did find a direct # to their main headquarters in Miami, so I’m hoping I will get something accomplished. After reading these reviews, however, I’m not so optimistic.

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T. Young June 9, 2014 at 11:32 am

THIS SERVICE IS ABSOLUTELY HORRIBLE, PLEASE BE AWARE THAT WITH THE BRING YOUR OWN PHONE PLAN YOU WILL REMAIN ON THE TOWER OF YOUR PRIOR NETWORK. I RELOCATED FROM NY TO NC. TMOBILE DOES NOT WORK WELL IN MY AREA SO I SWITCH TO STRAIGHT TALK BEING THAT I COULD BRING MY OWN PHONE AND STILL DID NOT RECEIVE GOOD SERVICE. UPON CONTACTING CUSTOMER SERVICE I LEARNED THAT I AM STILL ON TMOBILE TOWER WHICH EXPLAINS WHY MY SERVICE WAS STILL CRAP. STRAIGHT TALK REFUSED TO GIVE A REFUND AND WOULD NOT GIVE ME THE NAME OF ITS CEO. THIS SERVICE IS HORRIBLE, PLEASE BEWARE.

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Beckie July 29, 2014 at 9:41 pm

Try looking under Tracfone or Straight talk Corp. Offices. I just found thier addresses and CEO F.J Pollack, CFO Gustavo Blanco Villaneuva. Kevin Gulbranson. Not sure if their real people but I’m going to try them.

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kim May 27, 2014 at 12:01 pm

I thought straight talk was gonna be a awesome service to have. I have had so many issues with them the past two months. Dealing with very rude and unprofessional customer service all the way up to the Managers has been crazy. They will not give you info to contact the CEO of the company. I am gonna keep on keeping on and I am gonna get to the top of this ladder before it is over and the CEO of this company is gonna know how the customers are being treated and disrespected by everybody. I will report back and let people know how it goes. I am not one to back off and be screwed off by some company.

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carla May 18, 2014 at 6:26 pm

I just got a new phone for my son.I called to make sure it was a straight talk phone thank god it was, then I ask if a 30 dollar card would be bhai let to be use for it. I was told that it would work. I go get the card get it home and it is not able to be used so they said they would give me and unlimited usage. They ask where I got the card abd the number for the store. I gave them the info they ask for and told me the problem would be fixed. Well it has been 3 hours and 3 phone calls and nothing. I have had my phone with straight talk for more than six years. I am just going to switch

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Jon Hites May 18, 2014 at 8:14 am

then when you look the CEO up you cannot contact him to express your concerns and this is no way to run a business. Lets all as consumers let everyone know just how bad this is. Nothing straight about straight talk

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Jon Hites May 18, 2014 at 7:49 am

i had problems with your customer service and this has been going on since August of last year and was told that the Corporate office would contact me and of course, this hasnt happened. I have several tickets with issues over and over and this keeps getting passed on and why is this. I lost money because I am self employed and customers could not contact me and to top it off I had to buy another SIM card. This is the worst customer service I have seen so i have no choice to take this issue to the media and let them read the constant blogs of how bad your service is and as a veteran I am going to make sure this goes all over the internet for all to see. my number was 323-378-XXXX and you people need to get it together and stop making excuses

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Bob Carr February 3, 2014 at 2:15 pm

I’m a bit appalled at the run around given to me today by Straight Talk Customer Service. My father who is 72 yrs old buys a $30.00 card for Straight Talk from Walmart so I can add time to his reserve. He buys a home plan card by mistake, which is non refundable and it looks so much like the other cards I scratched off the service pin. So we try to add the time and end up with customer service. One hour and thirty minutes later the company is in-fighting about invalidating the card he purchased so they could credit his account. My father is asking what the problem is? Well dad you bought the wrong type of straight talk card. Huh? Yes, dad the card is for home use. Dad replies I use this as my phone at home. Uh, yes sir, I understand. He says I don’t understand. What don’t you understand dad? I paid the $30.00 dollars for more service and ok maybe I bought the wrong card. Sorry, but why can’t they help me? Excellent question Dad! I don’t know… So my father would like to know why it’s ok for you to take his $30.00 and why does it have to be so difficult to buy the right card and get someone to help you to resolve the problem? Why can’t it be simple, effective and efficient? Please call your Straight Talk Team at 1-866-1840 ref number 432543 & maybe they can tell you why they can’t solve the internal issue that’s preventing them from applying the funds paid by my father to his phone.

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Blaise Johnson January 28, 2014 at 2:03 pm

I am going to do everything in in my legal power and expertise as a graduate of Tulane law school in my majoring of FCC STANDARDS OF ETHICS to bring your company to its knees. What a disgrace you are.

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Tiffany May 12, 2014 at 8:35 pm

Let me know what I can do to help

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Keith June 6, 2014 at 2:12 pm

I’m with you 10 days now and countless promises to email me and physically send me to return my 399.00 phone that broke after 3 months and nothing all they do is lie to you and apologize if I could fly down there to personally shove this phone right up their you know what I would, just want my money for the phone back and they don’t give a crap, worse company ever, I suggest to everyone reading this to open up a complaint with the BBB so maybe they will get shut down!!!Keith

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Connie June 23, 2014 at 4:48 pm

I am dealing with the same issue and have been since the beginning of the month month my charging port broke on the inside of the phone and keep getting the shaft and run around it is ridiculous, I have lost missed important calls and appointments due to them ignoring me.

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Susan Woodby January 24, 2014 at 6:36 pm

I posted a comment on your facebook page – the copy of which follows – but am not going to like the page because I am very unhappy with your company and don’t want anyone thinking I endorse you.
The following is what happened this week. I don’t know if you are aware of this policy, but it definitely has a hint of theft to it. These are my emails to your customer service and their replies.

————————

On 22 January, my husband attempted to make a payment for one month on
the phone that he has had for the last year, number 850-xxx-xxxx in the
amount of 48.70. The payment took long enough that he thought it might
time out, but he waited and did not reenter anything. When it finally
showed payment accepted, we had a problem. Straighttalk had taken out 2
payments instead of one. He called immediately,, and the lady he spoke
with said her information showed that it had taken 2 payments, and then
gone on to try to take 6 more (each of which cost us an overdraft fee)!
They spoke for almost an hour, and she then gave him a transaction
number and told him that the extra payment would be returned to our card
within 1 to 2 days.
As of today, the money was still not back, and he called again. This
time, the gentleman told him that it would be 1 – 2 billing cycles, or
15 to 30 days, before we received a refund of the money.
My husband has 7 stents in his heart, and has had a stroke – we are on a
very tight budget. The money that you are holding was to have paid the
balance of our rent this month. When we do not pay for a months service
with you, you don’t accept “we will pay in 15 or 30 days” – you shut off
the phone. The error was not ours-it was yours, which you admit – and I see no reason that you should have use of our money for 1/2 to 1 month.
I would appreciate you dealing with this in a timely manner and
returning the money to our card. When we have had a problem with other
companies, the money has been returned either the same day or within 24
hours. It has already been longer than that, and I feel you should
address this matter immediately.

to which your customer service dept kindly replied:

Thank you for your interest in Straight Talk Wireless. We are responding
to your recent inquiry.

We would like to apologize for any inconvenience you have experienced
with this issue. Please be informed that your refund request needs to
follow the standard procedure. The credit will be reflected in your
account within one (1) to two (2) billing cycles, depending on your
bank.

For any further questions or comments, please contact one of our
customer care representatives at 1-877-430-2355. For your convenience,
our representatives are available Monday ? Sunday from 8:00 AM to 11:45
PM EST.

Thank you for being a Straight Talk customer. We appreciate your
business.

My reply:
Thank you so much for your assistance. If this is your current policy,
you might consider changing it. 15-30 days of your keeping our money
because of your error is ridiculous, and certainly not in line with
other companies. Rest assured that both my letter and your response will
be posted to all social media, so that others may judge for themselves
if this is proper procedure. Also, although you could obviously not care
less, please be advised that as soon as this month is over, we will no
longer be using your service.
Thank you, and you have a nice day.

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