Straight Talk Corporate Office

Straight Talk Corporate Office Address

TracFone Wireless
9700 NW 112th Avenue
Miami, FL 33178

Contact Straight Talk

Phone Number: (877) 430-2355
Fax Number: (305) 715-6737
Website: http://www.straighttalk.com
Email: Email Straight Talk

Executives

CEO: F.J. Pollack
CFO: Gustavo Blanco Villanueva
COO: Kevin Gulbranson

Straight Talk History

Straight Talk is a service of TracFone Wireless that is only available at Walmart stores through a joint venture between Walmart and TracFone Wireless.

Straight Talk has a variety of plans available from $30 to $45 a month.

The company offers discounts for purchasing multiple months of the same plan.

TracFone Wireless, Inc. is the largest no-contract prepaid wireless service provider in the United States with more than 12 million customers.

TracFone is a subsidiary of America Movil, Mexico’s largest telecommunications company.

The company has agreements with many wireless carriers to provide service, including Sprint, T-Mobile, Verizon, and AT&T.

 

 

 

{ 3 comments… read them below or add one }

Bob Carr February 3, 2014 at 2:15 pm

I’m a bit appalled at the run around given to me today by Straight Talk Customer Service. My father who is 72 yrs old buys a $30.00 card for Straight Talk from Walmart so I can add time to his reserve. He buys a home plan card by mistake, which is non refundable and it looks so much like the other cards I scratched off the service pin. So we try to add the time and end up with customer service. One hour and thirty minutes later the company is in-fighting about invalidating the card he purchased so they could credit his account. My father is asking what the problem is? Well dad you bought the wrong type of straight talk card. Huh? Yes, dad the card is for home use. Dad replies I use this as my phone at home. Uh, yes sir, I understand. He says I don’t understand. What don’t you understand dad? I paid the $30.00 dollars for more service and ok maybe I bought the wrong card. Sorry, but why can’t they help me? Excellent question Dad! I don’t know… So my father would like to know why it’s ok for you to take his $30.00 and why does it have to be so difficult to buy the right card and get someone to help you to resolve the problem? Why can’t it be simple, effective and efficient? Please call your Straight Talk Team at 1-866-1840 ref number 432543 & maybe they can tell you why they can’t solve the internal issue that’s preventing them from applying the funds paid by my father to his phone.

Reply

Blaise Johnson January 28, 2014 at 2:03 pm

I am going to do everything in in my legal power and expertise as a graduate of Tulane law school in my majoring of FCC STANDARDS OF ETHICS to bring your company to its knees. What a disgrace you are.

Reply

Susan Woodby January 24, 2014 at 6:36 pm

I posted a comment on your facebook page – the copy of which follows – but am not going to like the page because I am very unhappy with your company and don’t want anyone thinking I endorse you.
The following is what happened this week. I don’t know if you are aware of this policy, but it definitely has a hint of theft to it. These are my emails to your customer service and their replies.

————————

On 22 January, my husband attempted to make a payment for one month on
the phone that he has had for the last year, number 850-xxx-xxxx in the
amount of 48.70. The payment took long enough that he thought it might
time out, but he waited and did not reenter anything. When it finally
showed payment accepted, we had a problem. Straighttalk had taken out 2
payments instead of one. He called immediately,, and the lady he spoke
with said her information showed that it had taken 2 payments, and then
gone on to try to take 6 more (each of which cost us an overdraft fee)!
They spoke for almost an hour, and she then gave him a transaction
number and told him that the extra payment would be returned to our card
within 1 to 2 days.
As of today, the money was still not back, and he called again. This
time, the gentleman told him that it would be 1 – 2 billing cycles, or
15 to 30 days, before we received a refund of the money.
My husband has 7 stents in his heart, and has had a stroke – we are on a
very tight budget. The money that you are holding was to have paid the
balance of our rent this month. When we do not pay for a months service
with you, you don’t accept “we will pay in 15 or 30 days” – you shut off
the phone. The error was not ours-it was yours, which you admit – and I see no reason that you should have use of our money for 1/2 to 1 month.
I would appreciate you dealing with this in a timely manner and
returning the money to our card. When we have had a problem with other
companies, the money has been returned either the same day or within 24
hours. It has already been longer than that, and I feel you should
address this matter immediately.

to which your customer service dept kindly replied:

Thank you for your interest in Straight Talk Wireless. We are responding
to your recent inquiry.

We would like to apologize for any inconvenience you have experienced
with this issue. Please be informed that your refund request needs to
follow the standard procedure. The credit will be reflected in your
account within one (1) to two (2) billing cycles, depending on your
bank.

For any further questions or comments, please contact one of our
customer care representatives at 1-877-430-2355. For your convenience,
our representatives are available Monday ? Sunday from 8:00 AM to 11:45
PM EST.

Thank you for being a Straight Talk customer. We appreciate your
business.

My reply:
Thank you so much for your assistance. If this is your current policy,
you might consider changing it. 15-30 days of your keeping our money
because of your error is ridiculous, and certainly not in line with
other companies. Rest assured that both my letter and your response will
be posted to all social media, so that others may judge for themselves
if this is proper procedure. Also, although you could obviously not care
less, please be advised that as soon as this month is over, we will no
longer be using your service.
Thank you, and you have a nice day.

Reply

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