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Sears Corporate Office

Sears Corporate Office Address

Sears Holding Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179

Contact Sears

Phone Number: (847) 286-2500
Fax Number: (847) 286-8351
Website: http://www.sears.com
Email: Email Sears

Executives

CEO: Louis J. D
CFO: Robert A. Schriesheim
COO: W. Bruce Johnson

Sears History

Sears Roebuck and Company, or Sears for short, was founded in 1820 in New York City by Richard Sears and Alvah Roebuck.

The company began as a mail order business with their first catalog in 1888.  By 1894, the catalog was over 300 pages and reached over 500 pages the following year.

In 1925, the first retail location was opened in Chicago, Illinois.

The company built many stand-alone stores from 1925 into the 1950s.  Their strategy then changed during the 60s and 70s to building stores inside shopping malls.

In 2005, Sears was purchased by Kmart and the Sears Holding Group was formed.

The company currently operates over 2200 stores in the US.  The Sears corporate office is located in Hoffman Estates, IL.

 

{ 286 comments… read them below or add one }

Alina Tejera September 21, 2014 at 12:58 am

I placed an order less than 24 hours ago that I need to cancel. It has not yet shipped. I spoke with a representative at 1 pm who confirmed my order was cancelled, but I received no email. I then did a chat and that representative also confirmed that my order was cancelled. I then got a shipment confirmation email and called customer service. She said the order was being shipped and I couldn’t cancel. She sounded drunk and could barely string a sentence together.

This is ridiculous. I have been a very good customer of Sears over the years only to be treated like crap and incredibly aggravated.

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M Brown September 19, 2014 at 4:23 pm

Two weeks ago I bought a King sized mattress and box springs so that my husband who is dying from COPD can rest comfortably. I was told it would be delivered no later than today, September 19th and could possibly be delivered as early as September 12th. I was also told that I would receive notification 24 hours prior to the delivery. The 12th came and went so I knew that was not going to happen but last night on the 18th I got a voicemail saying that the delivery would be made between 5 and 7 pm on the 19th, or the next day which is today. I had some friends come over and help this morning and removed the bed from our bedroom so that it would be ready for the delivery. Then at 11:30 AM this morning I get a call (just 5 hours before the delivery window) saying that the delivery was postponed and left a number to call. I called the number and they say it will be another week at the earliest. Now what the he!! am I supposed to do? I have a dying husband and because of your ineptitude he has nowhere to sleep. THAT IS INEXCUSABLE! This after my husband has spent over 7,000 at your lousy company in the past year. I have no idea what we are supposed to do now, but you can bet this story will be posted anywhere on the web I can put it, and also the local news if they are willing to air it. You people should be ASHAMED for the treatment of your customers. This is unbelievable.

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Alfred Wiltrout September 19, 2014 at 3:01 pm

Hi , I have a Dodge Pickup truck and discovered after a Sears oil change i was 2.2 quarts short/low on oil. Not enough oil was put into the engine. I was told the POS software had an error and the instructions printed from the POS were incorrect. Now my engine is making noises. Could you help me make my engine repairs. thanks

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Vincent Kemp September 17, 2014 at 5:36 pm

To the Corporate Office.
I am the caregiver of my 95 year old grandmother, She has been a loyal customer with Sears for over 40 years. Her ac unit went out in the middle of the summer here the south hot, I called to service and appointment on the unit that was repaired last year around this time, to my displeasure I was told the next available date for a technician the 24th of September. I called the corporate office talked with three customer service representatives to get and earlier date, one of the customer service transferred me to the routing department, to my surprise I encounter a female who was rude, did not give me her name and ended the called, I called back to the corporate office not happy about the treatment received, he apologized and stated that’s and internal department not associated with corporate. I also pointed out on last year with this problem the technician came out to service the unit and had to order another part which took another week, my poor dear grandmother is the one who has to suffer. Sears recommended that we get a license technician to come out and check the unit, but if the amount is over $300.00 my grandmother who is on a fixed income would be responsible for the amount until Sears could reimburse her. I think it is unfair for a loyal member of Sears to come out of pocket on any expenses while under warranty. Sears should be responsible for all out of pocket cost since they cannot me the customer needs. We are so disappoint with Sears and really considering not renewing our warranty on next year. I hope Sears will bring that pride back to the company on making sure the customer is first.
Vincent J. Kemp

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Tiffany Drummer September 17, 2014 at 3:03 pm

To Mr. Louis J. D:
Let me start off saying that at this moment I am furious. I called 847-286-2500 where two ladies who answer this line tag-teamed hanging up on me for 10 minutes straight. It is unprofessional and I am angry. It’s bad enough that I’m calling about a defective television that was given to me; then to receive this type of customer services is appalling. I’ve never felt so degraded and helpless in my life. I purchased a television from Sears on September 5th. When I paid it off, it wasn’t available. The manager over merchandise pick up stated that she would call me Monday because it would be in. She never called so I contacted her Tuesday. When I called, I was told the television was not there. 30 minutes later, I get a call stating that I was being given a much newer model television to accomodate me for my troubles. I tried putting it together yesterday and it is defective. This is so frustrating to me. I should not have this man problems purchasing and getting a television that is not defective. I’ve paid for a product that I can’t even look at. I called the store (Independence Mall, Independence, MO) and was transferred around and placed on hold. I just want my television. I’m being inconvenienced as well to find someone with a truck to be taking this television back and forth, back and forth. Can somebody please help me!! I just want what I paid for. 816-536-****.

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Patricia Taylor September 17, 2014 at 10:07 am

I had an appointment for a dryer repair yesterday on 9/16/14, with a window 1-5pm. Tech called at 9:49am to advise he’d be arriving between 4-5pm. At 5:30pm he was a no show and no call. I spoke to a “Manager” at Sears sevice..employee Aaron 260783 who advised the tech put into the system he postponed the appt. until 9/18/14. It would have been professionsl to have been called to advise me as I had and missed a 6:00pm appt.due to the tech wasting my time. Now I have a window 1-5pm again for 9/18 so lets see if the no-show-no-call shows up to honor service contract I paid for. Will put this thought into my head when buying another dryer. I plan on spreading this non-customer service issue.. Another issue Sears has is the techs don’t carry enough minor parts and have to set up another appt.

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john lindberg September 15, 2014 at 6:10 pm

to the ceo of sears
on Sunday September 14 2014 we took our car to sears in Maplewood mn to get 4 tires put on we got there about 11:30 am stood around till about 11:45 for a service person to help us there was 3 cars on lifts and no cars in line we did the paper work picked the tires and so on he said car should be done by 2:30 pm so we walked the mall and eat lunch went back at 2 pm to see how the car was doing nobody around went outside the car was there with nothing done to it at 230 I went and found someone ask what was going on with the car he said he would check at 2:45 pm the car was bought into the shop left running it sat there running till 3:10 pm then put on a hoist and tires taken off then they bought some other cars in and the work on my car stopped till about 4:15 pm then they put the new tires on we did not get out of there till 5 pm so I was upset by this time when I left and got on the freeway the car starts to shake a tire not balanced right I live an hour from the store now I have to take it back there spend 2 hours on the road and the gas and my time again to have them balance the tires that was to be done the first time
so yes I am vary upset now I have always bought my vehicles to sear to get tire and aliments been treated ok better then a dealer but this blows big time I have 2 more vehicles that need tires looks like I will be taking them someplace else we have bought our appliances my tools and so on thru sears but I don’t think I will shop there anymore
not after talking to the guy at the service center he more less called me a liar over the phone I have worked on cars for years I know what’s going on I am not happy at all
it would be nice to hear back from someone if I don’t hear from somebody I will never shop sears again for anything
if this is sears customer service no wonder you are loosing money
now this is a car that has 45000 miles on it and never had a shake or a vibration
thanks you
Mr. John Lindberg
a vary upset customer

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