Sears Corporate Office

Sears Corporate Office Address

Sears Holding Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179

Contact Sears

Phone Number: (847) 286-2500
Fax Number: (847) 286-8351
Website: http://www.sears.com
Email: Email Sears

Executives

CEO: Louis J. D
CFO: Robert A. Schriesheim
COO: W. Bruce Johnson

Sears History

Sears Roebuck and Company, or Sears for short, was founded in 1820 in New York City by Richard Sears and Alvah Roebuck.

The company began as a mail order business with their first catalog in 1888.  By 1894, the catalog was over 300 pages and reached over 500 pages the following year.

In 1925, the first retail location was opened in Chicago, Illinois.

The company built many stand-alone stores from 1925 into the 1950s.  Their strategy then changed during the 60s and 70s to building stores inside shopping malls.

In 2005, Sears was purchased by Kmart and the Sears Holding Group was formed.

The company currently operates over 2200 stores in the US.  The Sears corporate office is located in Hoffman Estates, IL.

 

{ 184 comments… read them below or add one }

byrn witt April 14, 2014 at 5:25 pm

In summer of 2012 i purchased a refrigerator at the sears store in charleston south carolina at the CITADEL MALL. I had planned to pay cash for the purchase but at the urging of the salesperson i opened a SEARS account AND RECEIVED A 10% discount. Although i gave the salesman MY home billing address the bills were sent to MY summer vacation home on Kiawah island at XXX glen abbey . soon after I found that I had stage four prostrate cancer i was at Johns HOPKINS in BALTIMORE,Maryland.for several month SINCE an accountant was PAYING BILLS DURING THIS PERIOD i DID NOT REALIZE THAT YOU WERE SENDING THE BILLS TO THE WRONG ADDRESS. I ONLY BECAME AWARE WHEN i RETURNED FROM THE HOSPITAL THAT YOU HAD SENT BILLS TO THE WRONG ADDRESS. THIS IS YOUR MISTAKE THAT HAS COST ME DEARLY. I have had a perfect credit score and a high rating until your complaint. When I tried to explain what had occurred to one of your employees the mistake that you had made she WAS extremely indifferent. i am 81 year of age WITH a very long pristine credit rating. Your report has reduced significantly MY RATING . I hope you will review this situation and see on my application that I clearly stated MY billing address WAS in arllington heights ,ILLINOIS.i i WAS NEVER IN KIAWAH TO RECEIVE BILLS MISTAKENLY SENT THERE OVER THE WINTER MONTHS. i was in Kiawah until the following OCT AND PAID THE BILLS SENT THERE. As soon as I returned from the medical treatments mentioned above I RECEIVED A CALL THAT THERE WAS AN OUTSTANDING BALANCE WHICH I PAID IN FULL IMMEDIATELY. YOUR ERROR HAS CAUSED ME GREAT EMOTIONAL STRESS . IS THIS ELDERLY discrimination?Please send me notification that you have reviewed my case and will acknowledge by email and to my home at XXX S Arlington HEIGHTS iILLINOIS 60005

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Sandra Baumgartner April 11, 2014 at 4:59 pm

Sears has always been my go to place for appliances. Quality products and usually great prices. Unfortunately, the service department does not live up to the same standards as the store. I scheduled a repair appointment, talked to the tech on the scheduled day only to find out he was given the wrong part. He ordered the correct parts (now it was decided it could be another problem) and rescheduled for a week later. Again I scheduled my time to be home but get a phone call that the tech had a “spur of the moment” meeting and would not be able to make my appointment! Really? Rescheduled for two days later. The day before my THIRD appointment, I received a phone call with a message about rescheduling. I called but they confirmed my appointment for the following day. Again I scheduled my day around THEIR time frame only to get the call again about rescheduling. When I called they said indeed they needed to reschedule my appointment but could not give me a reason. I do have to say the person I talked to was extremely polite and took the time to call the routing people. Unfortunately they could not (or would not) give her a reason. So I am scheduled for the fourth time for. I have never dealt with a repair company that is so incompetent as Sears. I have the protection plan otherwise I would have told them to forget it and called someone else. It’s a shame that their customers are so unimportant to them that they think nothing of being so unprofessional. I’m writing this complaint on the corporate site in hopes of one if the “execs” reads it .

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Dibbielopez April 10, 2014 at 7:58 pm

Good customer service at the sears optical in san antonio,tx need more employee.like that!! Need to get more appreciate it,…

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deb April 10, 2014 at 10:47 am

i bought a tv from kmart not even 6 months ago the picture went out i called kmart sears and the was very rude i took my tv to sears they sent it to get fixed when i got it back it was worse than it was before i called the 800 number they said sears was supossed to replace it the guy called the store while i was on the phone i go back to sears almost got in a fight because the lady was very very rude anyways sears does not fix your stuff does not replace it and the tv is back in the shop to get fixed i think sears should repay every one for there garbage they sale their employees should get something done to them for treating people bad i think the people in the world should all get together and sue the pants off of sears or shut them the heck down by the way if sears tries to email me dont bother cause the computer i got there is garbage too the can call my phone yea i said my phone as you can tell i did not buy my phone there cause it works 815 904 XXXX by the way

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Carolyn K April 9, 2014 at 11:59 am

Well, I am back again. After what I thought was finally a solution to waiting for my dryer to be repaired for weeks under a master maintenance agreement, having the parts to repair sent to a different state and the tech call in sick the days that it was supposed to happen I was granted the ability to get a new dryer instead. However the dryer I chose had to fit above my Elite washer and then they had to secure it the way it had been. I really hate my front loader but that is what I went wit since my washer was in great shape.

Low and behold about 2 hours after this delivery, moving, repositioning and securing of the units occurred I was doing the wash and my five year old called me as the laundry room floor and down the hall was flooded with 2 inches of water. I thought it was nothing maybe just became unbalanced or something due to the moving but I was really wrong it appears now the tub is tilted back and given the leak and what my husband checked online it appears the support arm is broken and that is 3/4 of the price of the washer.

I am livid, not only do I think this is not a coincidence but I picked the dryer based on the washer and now I have to get a new washer, I filed a claim and called customer relations who offered me 10% off a new washer, YIPPEE!!!! When I mentioned that I considered this too much of a coincidence they gave me 20% off a new washer!!! Come on, Sears this is too much, over 2 months without a dryer in a rural area in the frigid cold where you cannot even hang clothes out, to get a dryer finally and the same day have my washer break. I don’t know about you but I am glad I am a member of the media because this consumer is turning a consumer advocate and I will take this to my blog and every other media outlet to tell what happened.

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F.Ewers April 7, 2014 at 8:10 pm

William Hutchinson

I have been shopping at sears and have been a shop your way rewards member for some time now and even have utilized sears vacations for booking hotels but have never been so disappointed until now. I purchased a Westinghouse TV from K-Mart in December of 2013 and in just a few months I’m no longer able to use it because the screen has gone pitch black. After attempting to call the Westinghouse customer service number and waiting an extremely long amount of time, I finally just hung up the phone. I’ve since been searching YouTube and all over the internet to find out that this company is not a reputable one in terms of products or brand. The thing that surprises me the most is that Sears Holding Corporation is even willing to do business with a company given the direct conflict in brand reputation. Given that I’ve spent hundreds of dollars on this TV and since Westinghouse obviously has absolutely no intention of correcting the situation, I will never buy another TV from any Sears Affiliates until this is resolved. In fact I refuse to step foot in another sears affiliate until someone corrects this injustice.

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cyndi reed April 6, 2014 at 6:02 pm

After going to sears optical medina ohio, I will go back. 1st a mont ago my son ordered glasses with our insurance came home saying he could purchase then due to a blance of close to $100. I called knowing that couldn’t be with my insurence,they agrued with me suprising with in minutes called my son and told him they found an error. I just went fir my exam knowing I had a $40. Copay for a contact exam. They charge me $72, And tell me if I don’t use the hole $200.of my insurance I can’t use it. I knew better but went home to print it. They refuse to give me a refund. The custumer servers went way down hill.

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Kate Kohn April 5, 2014 at 3:30 pm

The customer service is horrendous. I had an appt to fix my washer two weeks ago. The sears employee came and said all he could do was maintenance and not repair. He made an appt for the following saturday for a repair man to come, the TECHNICIAN cancelled my “scheduled repair appt.” Did you get a call I didn’t. 4 hours later I have a washer that does not work, and have wasted my day on the phone with Sears. Not once did anyone get back to me like promised.
I call a local repairman, but unfortunately he could not help me as my Kenmore applicance is really an LG. If I had know that I would not have bought it as LG appliances have nothing but problems.
I will no longer buy Kenmore, and probably have to go buy a new washer as we think it is the bearings, (LG problem after 1 year) I would really appreciate a call back as Sears tells me they can only come on Tuesday, (I work on weekdays and it tax season, if I take off I get fired) the next appt is 2 weeks out. Unacceptable due to having an appt today and it being cancelled without my knowledge. How can you work this way?

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RGS April 4, 2014 at 7:04 pm

As of right now, I’m hating your Company. Definitely not the Sears of old, when you could count on receiving a quality product, outstanding customer service and HONEST answers. Sears has lost my business forever. The Company’s UNTRUSTWORTHY & CORRUPT!

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raquel baez April 2, 2014 at 6:09 pm

I purchased a boiler with a water tank in 2009. Since 2010 I’ve had nothing but trouble. In 2012 I had to have repairs 4xs . Now 2014 I’ve been without hot water for 8 days, had to cancel my trip to P.R. that would have helped my arthritis, come to find out that the unit I purchased for 10,000.00 was recalled and I was never notified. I’ve been dealing with the executive case workers and will be getting a new boiler. However, I requested to get a new and separate water heater which i was told that I would get -now no one knows a thing . I’ve asked for one due to the fact that having a new boiler with the same water tank is just not working and I’ll have the same problem again. I think I deserve a water heater for the trouble my family and I have had to endure. HELP What would you do ?

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Edward Poje April 2, 2014 at 9:41 am

My Fridge broke down February 28th. I had the extended warranty. Sears said it would take 11 days to send a Service Person out to my house. I said I can’t wait that long. They said to get my own person out there and they would reimburst me. I had a repair man come out and he changed a part. Two days later the refrigartor started to freeze up again. He came back and said they changed that part and put in a new one. Two days later it happened again. His bill was $227.00 (which I sent to Sears Sollution and never recieved a penny yet). I call Sears and asked if I should call the guy back they said no and sent someone out two days later. The Sears guy came out and said the heating element for the defrost was hanging to low and he raised it. Two days later the same problem. Called Sears they sent someone out and he said I needed a new part. I showed him the part the first repair man change and he said it never came from my fridge. He said he would have it shipped overnight. It came overnight and I thought he said something about being back Saturday. I waited from 8 to 12 and call up Sears and found out it the following Saturday. In the mean time I opened up the box and the part was the same one he said wasn’t from my Fridge. I tried to call him with no luck. I went on line and saw the part has been changed that is what the first guy did. That’s why he left the part out. I tried calling a Service Tech from Sears and got one and got a woman who I explained how they changed the part. I gave he the numbers and the article that says that so and so part now replaces that partl When the Sears Service guy showed up I told him I tried to call him. He said he was having trouble with his computer. He acted pissed off because they sent him the wrong part….I said why are you pissed off it”s been 3 weeks since my Fridge worked…Hee walked and came back and mumbled something. I had to call Customer Service to find out when he was coming back….He came back 6 days later changed a part and said it’s fixed…I think he just replaced the same part repairmen #1 changed. Anyway the next day everything was frozen.on both sides..It’s now 4 weeks and 1 day without a Fridge…I spent 3 hours on the telephone trying to get someone to listen. I kept asking I talk to your manage….No one gives you there last name Finally I got some from Corp. And she said she will send out a Master Tech on April 3rd between 1 and 5 PM…This will be the 7th (Seventh) Service Person to look at my Fridge. What great Customer Service…I also have take over 20 hours off of work..

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Lisa Revesz March 28, 2014 at 12:41 pm

March 28, 2014

Dear Sirs:

My Frigidaire washer quit working on November 7th. I have an extended warrantee, which ends in April 2014. It wasn’t spinning well and the door had locked automatically and said error call for customer service. I called they said I need a new door lock but it would take a week to get there – I asked I they could ship it faster they said no. The part arrives and the tech comes on November 14 to put it in at 4:45 after I’ve paid someone to be waiting since 8am. When he arrives he blames the washer’s problems on me, saying I put in too much soap and doesn’t even install the part and leaves and says by the way this is a 2-person job and I am only one guy. On Saturday I attempt to do a load and once again it breaks. Sears said he said he installed the part on his invoice, which is incorrect it is still sitting on the counter. They apologize and say they will send a 2-man team to fix it. They come on November 19th when they turn the machine around they find the motor and wires in water (I have a picture) – the machine is basically totaled but instead of giving me a new machine they are going to fix it but they have to order parts that are on back order. If they don’t arrive in a week, it will be another week since it’s thanksgiving. They offer to give me $25 a week for laundry or give me a loaner. My washer is in a very tight so I say ok to the $ (which I have not seen) and I beg them to find the part and expedite it. They supposedly find the parts, and say they will expedite but do not expedite it. All but one part arrives on time except so my prior to Thanksgiving repair is not happening. The part should arrive on Monday the 2 of December. When it doesn’t arrive I call Sears who say I should call UPS who told me it was shipped ground and that even though it was said out for delivery the truck was full and UPS decided not to deliver that day. I call Sears again they put me on hold 2 x and then hang up on me after 45 minutes on hold on my cell. Tuesday, December 3, the guys come but no part so they leave and can’t come back again until Friday, December 6th because according to Sears that is the only day available for a two-man team. My patience is fried but threats of calling an attorney or asking for a supervisor only gets me left on unlimited hold. On Friday, December 6, all the parts are here and the man arrives early to get to work after 5 hours rebuilding the washer with the exception of the shell it is basically all new – when he goes to turn it on it is still leaking water. He can’t repair it he needs a hose. He puts in an order for express part delivery – he will be back on Tuesday, December 10th. He comes – I thought he was bringing part but once again Sears has not overnighted the part and when he call them they say it wasn’t shipped yet, but they will send it a.s.a.p. I have another appointment for December 12, 2013. I call Sears to confirm the part is really coming and ask for a supervisor again and I’m left on hold for an hour at which point I hang up. I called back again and they connected me to the escalation department to see if it’s really going to be shipped. They tell me the part will be here. On December 12th, I am home waiting for William. I call Sears to see when he will arrive; they tell me that I’m scheduled for Dec. 17th not today. When I call Annie, and tell her William promised to come back on the 12th if the part was here – she said they couldn’t get him assistant so I would have to wait until Friday the 13th.

On Friday, Juan the original repair guy who said nothing was wrong shows up. I really don’t want him in my house, but I’m desperate so I let him get to work. After 1 ½ Hrs. he can’t fix it. He needs another part, which he will try to get locally or have it expedited (ha-ha). The part finally gets installed around X-mas – I believe it was Dec. 19th. We leave town. We do a load on December 26th. The washer is finally working, but is making load noises. I speak to Pam at the customer services who tells me even though Sears have been here multiple times – they can not replace it unless Juan deems it not repairable He says there might be a problem with the drum, so orders another one. Finally of January 3, we put in the new drum and all is working, as it should be. Juan refuses to take huge drum parts with him so I need to hire someone to get them out of my house since I don’t want to wait for Sears again.

Its now March and my washer is getting loud again. I call Sears on March 26, to see what they are going to do. First I speak to Jade, who tells me they will send someone out on March 30th. I mention that I am concerned since my warrantee ends on April 11th. She tells me that even though that is when it was delivered my warrantee goes thru until May 6th. I also asked where is the $$ that I was supposed to be reimbursed for doing laundry outside my home. She connects me to someone else, who says they have no record of that ever being offered, so too bad. I don’t have the email confirmation because at first you were sending everything to the wrong email address and I trusted Sears at the beginning and did not write down everything. I also asked her to send me a copy of my contract, which shows that it expires on April 6th. So once again Sears has lied to me. Today, March 28th I got a call asking me if I wanted to extend my warrantee on my 3 Sears appliances. I told her what has been happening. She is shocked and she looks at the record and according to her records Sears was only her 3X Nov. 14 & 19th and on January 3rd. All other records as well as my $25 per week offer have somehow disappeared.

I am waiting to see what happens on Monday. At this point I’ve paid someone to sit here for 5 days, I took off work today to be here, I’ve wasted many hours waiting on a cellular phone, my blood pressure is thru the roof and once again my washer is starting to break. Sears was always a company that was known for their good service. Now I am wondering where how they train so many people to lie and frustrate clients until they give up. At this point I am wondering why I am even writing this all down and sending it to you. I consulted with an attorney who said I needed to notify you and document everything.

Regards,
Lisa Revesz

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Chris Chrampanis March 25, 2014 at 8:33 pm

Dear CEO

I have a horrible mistreatment from your customer service regarding service and a service contract. 2 hours and 52 minutes I was on the phone they offered me no resolution and treated me poorly. Being a builder and putting sears appliamces in all my homes I will no longer use your product or ever shop in your stores again.

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Greg Nergenah March 25, 2014 at 9:43 am

Purchased a Sears dishwasher. After 10 months it started leaking. Technician said that the original Sears installation technician did not balance it which cause it to start leaking. He said it was under warranty. All he did was balance it and that took care of the issue. Then Sears billed me for the service call. They do not warranty their own installations? I called the Sears Service Center but they were no help or understanding,. They spoke broken English so maybe they did not understand. I won’t pay the bill because I am right. The issue was cause by faulty installation and was repaied in the 11th month. Why should I pay for their errors. Not sure if I will walk into another Sears again. I have bought many things from them, so this will be their loss.

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bobbie butterworth March 24, 2014 at 9:09 pm

Not only does your company screw over customers but they screw over their employees also.

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Michelle Blu March 22, 2014 at 4:22 pm

Dear CEO – Edward Lampert, CMO Ronald D. Boire, and CIO Jeffrey Balagna,

It’s Saturday March 22, 2014 as I write down my nightmare which is still unresolved. On Wednesday March 19, 2014 I received my new Maytag washing machine from Sears. I purchased it from Sear as I have in the past for a refrigerator and water-heater as well. The purchased was done online since I knew what I wanted and also did my researched there as well. The buying is the only smooth part of this washing machine replacement – now nightmare experience.

My old washer was a Maytag and that’s what I replaced it with an easy fix you might think. WRONG! Delivery date was Wednesday March 19th at 4pm. Sears contracts out for delivery, so no calls ahead of time (was stated in the text they would do a follow up call first), they just shows up. The delivery people, who were very nice guys helped to remove the old washer and replace it with the new one. After about 30 minutes all was set and done but the washer was never tested to operate before they left. So I go to turn it on but nothing happens.

The nightmare has just begun. Now with a new washer that doesn’t work and the delivery men are gone I’m contacting Sears’s service for assistance. Here is where the frustration escalates to the point that I’m never doing business with Sears again! Calling customer service to another country where the lady is clearly from some other country that could speak OK English but clearly did not comprehend English well. I struggled to get her to understand things so she kept putting me on hold to consult with someone at the warehouse and was told I was put on a list and that someone would call or stop by today. Nothing happens Wednesday. I call back again on Thursday morning and receive apologies that no one called me or showed up, but was reassured I’d receive a call from the delivery people on Thursday. Nothing happens on Thursday. Beyond frustrated (because I now really-really need to wash my clothing) I call again to customer relations at Sears on Friday to cancel the order and have them take back the washing machine. Customer service apologized over and over and promises that someone from the warehouse or delivery would show up to take care of the situation or call. Nothing happened Friday.

It’s now Saturday March 22nd and I have had it at this point with the incompetence at Sears and there customer service – professionalism. I call customer service again and said it’s still not working still and that no one’s called or showed up either. I’m done, take it back. It is interesting how once you get to the point of no return new or other options are then offered. I now have a repair man coming out this coming Monday March 24th, to fix my new washing machine. I’ll keep you posted, but not holding my breath, and who do the customer service agents talk to when it takes so long? What, do they have only one English speaking person the gets it?

Feels like once Sears has your money and you have the product Sears doesn’t care anymore about you as a customer – consumer. Things have changed at Sears, and not for the good. As a lifelong customer they have now lost my faith and trust in them and my business as well. Sears, you need to really look at the overseas people you use that cannot comprehend English or communicate clearly to other parties to see that problems are resolved the first time and do not drag on and on…. It is very clear from Sears, service ends after the sale is made…buyer beware!

I’m off to the laundry mat.

Sincerely you’ll never see me again,

Michelle – Twin Cities MN

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jim conroy March 21, 2014 at 12:34 pm

I went to your store in kingston mass 2 days ago for a front end alignment on a 10 year old car,the mechanic pointed out several things wrong with my front end and i said thanks but lets just to the alignment for now,as soon as i left the shop and paying a little over 80.00 i had a loud noise under my car.I went back to your store to check out the noise and i got told it is the universal joint and had nothing to do with what they did,only problem is is that i drove the car into the garage,a mechanic backed it up and parked it and for about an hour nobody looked underneath the vehicle (I watched it the whole time) then the gentleman told me it was the universal joint and it was just a coincedance,hey it could be but i was so pissed that they didnt even look to see if they did something wrong i just left because i knew nothing was going to be done unless i ponied up more money,i always trusted your company until know

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Stephen Allen March 20, 2014 at 6:52 pm

I would like to express a concern I have with your companies billing process. I spent 20 years in the United States Military and retired as a Chief Petty Officer in the navy. I am patriotic and know you sell American products such a tools that can be purchased. I currently work for the Veterans Administration as a high voltage electrician. We had a meeting the other day here in Tampa Florida where your company name came up, because we are buying tools that are foreign made. It was expressed that your billing process in not compatible with our purchasing process. The devil is in the details. What we were told was that you require your money first before purchasing from our department. And that our purchasing process is different than your requirements. If this is true, you are losing out on our business. I suggest this changes. Please look into what needs to be done with the process though our supply system to synchronize our systems. So that we can buy your tools that are American made. This needs to be done at the highest levels in the Veterans Administration and yours as well. Americans who have served to protect our citizens should have access to your products. After all it is the American tax payer that is footing the bill. If you have any questions for me feel free to contact me at my E-mail address and I will find out exactly what needs to be done in my locality. Thank you. I have a feeling this is a nation wide problem.

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Keith Terrill March 19, 2014 at 10:58 pm

Hello my name is Keith Terrill and i have recently been shopping around for new riding lawn Mower with bagger, and i also considered a new chain saw as well. I stopped in to my local Sears to talk with a sales person in lawn and garden and decided on a 46in 19hp turn tight craftsman mower. After talking price i was told i could receive 10 percent off. I proceeded to tell the sales person that i wanted to open up a Sears card and use the 12 months 0 interest and that i would buy the mower, 2 bin bagger and 20″ craftsman chain saw if they could give me 15 percent off and the 0 percent interest for 12 months. The sales person said they could not do that. I am emailing you today in hopes that Sears will Grant me that extra 5 percent that I was asking for and continue to keep me a happy customer for years to come. Thank you. Keith Terrill

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Sam Sokolik March 18, 2014 at 10:51 am

Dear D.O.L.,

After I got out of jail I went to school, studied automotive applied science, had 18 weeks of on the job training as an intern at Atlanta General Tire, earned several certificates, applied for job after job after job after job, been to interview after interview where the managers say, “I want to hire you for this position but your background and company policy prevents me from doing that.”

For example I applied for a job at Sears as a Tire and Battery installer and the manager said those things to me even after I offered a protection bond for 50,000 dollars. So I propose that if qualified applicants despite their backgrounds are refused by an employer then I recommend that that employer be removed from d.o.l lists. If companies refuse to help the welfare of the state of Georgia then they need not look to the state for assistance.

I look forward to your response.

Thank you,

Sam Sokolik

Sent from my iPhone

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