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Saks Fifth Avenue Corporate Office

Saks Fifth Avenue Corporate Office Address

Saks Fifth Avenue
12 E 49th St Fl 2
New York, NY 10017

Contact Saks Fifth Avenue

Phone Number: (212) 753-4000
Fax Number: (212) 940-4299
Website: https://www.saksfifthavenue.com
Email: Email Saks Fifth Avenue

Executives

CEO: Richard A. Baker
CFO: Michael G. Culhane
COO: Donald W. Watros

Saks Fifth Avenue History

Andrew Saks founded Saks & Company in New York in 1867. The company was incorporated in 1902.

In 1923 Saks & Co. merged with Gimbel Brothers, Inc. In 1924 Horace Saks and Bernard Gimbel opened Saks Fifth Avenue in New York City.

When Bernard’s brother, Adam Gimbel, took over the company in 1926 the company began to expand nationally.

In 1973 Saks was acquired by BATUS Inc. Saks was sold again in 1990, this time to Investcorp S.A. Investcorp took the company public in 1996.

In 2013 the Hudson ‘s Bay Company (owners of competitor Lord & Taylor) announced it would acquire Saks Fifth Avenue’s parent company for $2.9 billion. The new owners are planning to expand Saks Fifth Avenue into Canada.

{ 23 comments… read them below or add one }

Lara October 7, 2014 at 5:46 pm

A little over a month ago I purchased Prada shoes from the Saks store in Bal Harbor, Fl. I went in today to exchange them because once I got them home and walked around in my house, I realized there wash’t enough support. I haven’t had a chance to come in sooner so I was concerned about not being able to exchange them due to it being past 30 days, but to my surprise, I was instead accused of wearing them. The heel is in complete tact but the sole has the same scuff it had when I left the store back when I purchased them. I asked to speak with the manager because it is obvious that they were never worn, and she also accused me of wearing them. I pointed out to her that half of the shoes on her sales floor have the same scuffs and I suggested she not allow her customers to walk on the tile when trying them on because that is exactly what I did in the store as well as my home. I was offended and embarrassed that they would make such an accusation in the middle of the store. I would have preferred for them to deny the exchange being that it had been over 30 days. I could respect that, but the lack of respect and customer service is absolutely disgusting. I will never go into another Saks again!!

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R Wee-Laeuchli September 5, 2014 at 3:05 am

I have been a frequent visitor to Saks on Fifth in Manhattan. I live overseas but I make it a point to visit Saks on each trip I make to NYC. When I discovered that Saks ships internationally, I was excited – only to be disappointed : not once (ok, one might say this is bad luck) but twice ?? On the first occasion, Saks/their international handler advised my package was lost and eventually, I received an update that the shipper was changed due to high frequency of errors. My package eventually arrived after many weeks (the indication was 7 – 12 working days).

Now, even with a new shipper, no one can tell me where my package is !! I was told to give between 24 – 48 hours for Saks to get an update from the shipper. I waited 96 hours and still got no further.
I buy quite a bit of stuff online from US retailers and I had not expected to have problems like this from a store of Saks standing. Obviously, something has changed. Staff are helpful and polite, but honestly, not effective.

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Dr. Mak August 22, 2014 at 7:34 pm

Horrible experience and even worse customer service recovery from the Saks Customer Service Dept’s corporate manager, Kevin Walker and his assistant manager Renee. I’ll keep the details of the incident to a basic outline since I am highly doubtful this post will even get viewed by anyone high up the Saks corporate ladder who would even care to read this. Yes, I’m directly addressing the following leaders of Saks Inc: Mr. Stephen Sadove, Ms. Mariel McKee, Ms. Carolyn Biggs, Mr. Joseph Boitano, and Mr. Cruz.

Saks Inc., this is what I think of your business: You clearly don’t value your customers and their feedback about an issue that directly affects the company’s bottom line. Mr. Kevin Walker and Ms. Renee in your customer service dept. has made it unequivocally clear to me that Saks prefers the goods it delivers to be stolen instead of making an afflicted situation right. My order of Louboutin shoes were not only shipped out late, but the package itself was tampered with and left on a publicly viewable and accessible driveway in an urban area with a lot of foot and street traffic. The FedEx agent didn’t even bothered ringing the doorbell to let the person in my house know that a package has arrived. Furthermore, my shipping summary with confidential info was left outside of the box for all to see. It’s only because of luck and the time that I called to check in on my package that 1) the package was not stolen, and 2) it wasn’t raining or else the Louboutins would’ve been ruined beyond repair. Moreover, I could’ve been unscrupulous and easily claimed that I never received the package at all. As an honest and forthright person, that would’ve gone against my morals and values, and I truly believe in always trying to do what’s right regardless of the outcome. Hence, I reported what happened to Saks’s customer service dept. under the presumption that a top tier retailer like Saks would place a focus on providing excellent customer service and recovery to keep their loyal customers satisfied. Apparently, that wasn’t the case. Saks would prefer that nearly $1900 dollars worth of goods be stolen than to take slightly more than 10% off the subtotal amount. 10% is a slap in the face to a customer who acted honestly, saved Saks from a loss to their bottom line, and took 1 hr out of a busy day to bring this matter to Saks’s attention. Think about it, a customer automatically gets a 10% discount just for signing up to be on the Saks email list–does a 10% discount for an incident like this send a message that the company cares about its customers? I think not!

Bottom line: Saks, if you want to keep me as a customer, then make this situation right by compensating in an appropriate manner that isn’t insulting. Otherwise, you’ve just lost a customer for life who has 50 more years of shopping to do. And to my fellow shoppers, should this incident happen to you, just remember what happened to me and you may want to reconsider doing the right and honest thing.

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Sonya August 6, 2014 at 10:27 am

Worst experience with a sales manager, Kristen Ciezak, at the Short Hill Mall, NJ location. Tried to return a swim cover up that I bought on sak.com which was on final sale. Told the manager it didn’t fit and I was willing to take a store credit. The manager had the most cockiest look on her face and rolled her eyes and said she can’t accept the return because it was marked as final sale. Next day went to a different location, where they gladly took the return without a problem. To the manager that works at Saks Short Hills – your career at Saks will not last with the attitude you give to customers. Judging by the number of employees and the little to none customers on a daily basis, I’m not surprised now why customers wouldn’t want to shop at this location. Employees are rude, unknowledgeable and lack common customer courtesy – I guess they take it after their managers who are arrogant and think they work for Karl Lagerfeld. Worst experience ever at Saks Short Hills.

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Natalie August 5, 2014 at 6:02 am

Your final sale policy is a disgrace. I ordered something 2 weeks ago on saks.com and need to return it because it doesn’t fit. Not I’m being told that the item was on final sale and is not eligible for returns. To make matters even worse, when checking on the item at the moment on saks.com, the item is still being sold for exactly the same price as I purchased it for but is no longer on final sale. This is completely deceiving and wrong from a consumer’s stand point. Why should I have to pay for something that I can’t return and another customer gets to pay the same price for the same item 2 weeks later and is given the option to return

I will be putting in a dispute with my card about this issue and hope that you plan to eliminate this deceptive practice in the near future. I’ve been a saks loyal customer for over 20 years and to have to deal with something such as this is shameful. I will not be shopping on saks.com or saks stores from this point forward.

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Judy Steinberg July 20, 2014 at 9:17 pm

Your online shopping department is a disgrace……I spoke to a Karen Pielech from executive offices and she was unable to call me back Maybe she was to busy……I won’t be shopping there anymore…..

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Phyllis July 18, 2014 at 8:15 am

I am so disappointed in a recent experience with Saks, and see here that there are many customers who feel the same way. How can new management get it so wrong. I have been a loyal Saks customer for over 12 years. It is the only department store I shopped at. I recently made a purchase on Saks.com for an item that cleared my Wait List. I ordered the item. It did not fit, so I went to return it, but there was no return label ,and my receipt said Final Sale – - what?? I have NEVER ordered something from Saks that could not be returned. When I called Customer Service they told me they began practicing this “new policy” 3 weeks ago (on sale items only I assume). The representative said it stated it when I ordered my item, and I should have seen it. I told him I’ve been shopping online with Saks for 12 years, and never has there been such a return policy, so why would I even look for that. I was told no exception could be made. I asked for a manager to call me and am still waiting over a week later.

Now, it gets better – I get an email from Saks that another of my Wait List items is now available. I go through the process of placing it in my Cart to see where this “Final Sale” notification might me. There is NOTHING in the product description indicating it is a final sale item. Only after placing the item in your cart does it appear in a small font at the very bottom of the page. I understand that companies have to make changes to business practices, but this was not adequate notification of a Final Sale, especially when it such a radical change in policy. “Final Sale” should have been clearly marked in a legible font on the product description page and on the Cart and Checkout pages.

How can Saks do such a bait and switch on long-time, loyal customers without sufficient warning and notification? This followed by the poor treatment of Customer Service was the final insult. I didn’t think I was shopping at Filene’s Basement. So, loyal Saks customers – BUYER BEWARE – our beloved Saks is not what it used to be. Shame on you Marigay McKee. I have torn up my Saks Platinum card and will never shop there online or in the brick and mortar stores again.

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Natalie August 5, 2014 at 6:21 am

Hi Phyllis,

Just went thru the nightmare of trying to return something I ordered online 2 weeks ago and being told that it was final sale!!! It was never stated under the description and they are trying to claim that it was and I just didn’t see it. To make matters worse, the item is still being sold on the website for the same price but is no longer final sale. Isn’t this interesting … So they tell me the final sale event ended yesterday!!!! Horay – I didn’t know that a “final sale” is considered an “event”… Someone who buys the item today has the privilege to return it, whereas as someone who bought the same item 2 weeks ago for the same price is stuck with it when it doesn’t fit…

P.S. How can a company as big as Saks allow to practice such deceptive business tactics ??? Not only it’s legally wrong , it’s also morally wrong. Oh well they just lost another loyal customer of 20 yrs. I rather shop on overseas websites (mytheresa, matchesfashion, farfetch) and pay a little more (with an option to return) than deal with illiterate saks.com reps who are trained to give the same pathetic speech about the recently launched “final Sale policy” at saks – which clearly makes zero sense….

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Patricia June 24, 2014 at 6:48 pm

Worst company in the world. Working for them is a joke. You would barely be able to pay your bills. You’ll always be in deficit and never make commission. Do NOT ever apply. Go to any other retailer like Neiman Marcus and work there or even Macy’s for goodness sake!!!! Anywhere else is a better place to work. Nobody ever knows what they are talking about at Saks and there is no room to ever grow and all the managers are complete idiots and do absolutely no work. As a customer and a worker, I no longer do any! Saks will eventually close down one day due to all their returns!!!! It is a thrift shop!!!! Look and inspect the clothes before you waste 300$ on a top because it may be worn!!!!!!

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Ellie June 18, 2014 at 1:10 pm

On line service is horrible. Marni large handbag, sale price $895, came squashed in a small box, the bag is ruined.
Totally unacceptable !!!!!
Today, Akris top came with make up marks, they got to be kidding. Seems no one checking people who is doing the packing, so no responsibility … isn’t that great!
My complains go unanswered, looks like Saks don’t care for their customers at all!

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Cindy Madich May 21, 2014 at 4:13 pm

I sent a complaint over three weeks ago, and no one has gotten back to me. In the last catalog I received from Saks it had an advertisement for BONBON fragrance by Viktor and Rolf for women that was despicable. It looked like a page from a porno magazine. Hopefully no children saw this page in your distasteful catalog this time. I thought Saks had more class than this to let this type of smut be seen. Body painting at it’s worst!!!

Disgruntled Frequent Saks Customer

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Marka May 9, 2014 at 10:28 pm

I cant believe , how Saks treat their customers. No department store I have shopped at treat customers that way. They cancel your orders without any notification or reasons. Even after speaking with the manager, still no results. The manager does not know anything. Was promised a call back 3 times over 2 months, no one calls back. What a terrible services. Saks is looking a lot of business and customers.

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nequa_2009@yahoo.com May 13, 2014 at 11:46 am

seems like we went through the same thing the same week i will never shop with them again im still waiting on a call back

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Judy Steinberg April 29, 2014 at 4:48 pm

Horrible on line shopping..stupid operators on hold for hours to return things!!!

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Judy Steinberg April 29, 2014 at 4:47 pm

I have a complaint for your on line service..It is horrible the worst service and people answering you phones I have ever seen in my life!!!

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India April 12, 2014 at 10:43 am

You would think just because it’s a NEW store that everyone WOULD BE happy, smiling, helpful and last but not least RESPECTFUL! Up there in Wauwatosa, WI at the Mayfair Collection, Saks Fifth Avenue Off Fifth’s employees are RUDE with very smart mouths! I stood there and watched employees ask for help and I’m guess they were asking managers and no one knew anything!!!!!!! There was an old lady controlling lines, mouth sarcastic as ever! Don’t think she should be working there at all. Ahhh, Rachel and Jennifer! Tsk, tsk, tsk! They are rude also! I asked them their names and made a side note just to complain on these two! Don’t know how to talk to their employees for one and for two, look up the definition of TEAM WORK! Although there was a very sweet girl named Mandy that was very helpful! Seemed frustrated but VERY helpful, thank you Mandy because I was about to go crazy in this store! I don’t think I will be visiting again. Well if I do, I hope there is better customer service from the MANAGEMENT team! Smh (shaking my head)

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Sandra April 10, 2014 at 4:53 pm

I, too, am in the midst of an absolutely terrible experience with Saks. I ordered a red Natori nightgown and robe from Saks and found that the color rubbed off on my sheets. Even after washing, the color continued to bleed, albeit a bit less. It took me two days to wash/bleach the color out of my very expensive white Italian cotton sheets. I called Saks customer service on 2/25/14 to tell them what had happened and to find out how to handle this. They indicated that they had no ability to handle this and that I should return the items to the return department using the return label. I did this the following day on February 26. Since that time I have not received any communication from anyone at Saks about the situation. Two days ago, I attempted to use Customer Service again through the e-mail choice on my account. I received a message back that they could not respond, because I had not communicated through the secure message center on the account. Since I believe I did that and did write back to the sender, I have, once again, received no communication from Saks. It is utterly incomprehensible that no human being has tried to contact me to have any discussion about this, either by phone or by e-mail. I have been a Saks customer for thirty years, and find myself astounded by the shoddy service afforded me. I am not someone who returns items on a regular basis, especially after wearing them. I was seeking a credit to my account, which apparently is too much to ask of the Saks team. I also felt that, at least tacitly, I was being called a liar, since one of the customer service reps indicated that you would have to test the garments to determine if the color was really rubbing off. If this is the team you are relying on the improve the status of Saks, you have no hope. I, too, can certainly shop at other high end stores such as Neiman Marcus, Barney’s or Bergdorfs to satisfy my needs.

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Gary March 3, 2014 at 6:12 pm

I placed two orders online and used their live chat for assistance, it took two hours. I received one order and never received the other. When i inquired why, I was told my credit card did not go through. I did not believe that to be true so I called my credit card company to inquire, I was told that the charge was not declined and still on my card. When I called back to Saks to inform them I spoke with a supervisor named Kevin who informed me that it was rejected because my name was used on another order from the same special offer but a different address. My problem with this is, first no one contacted me of any problem in fact it was confirmed that the order went through. Second, when Saks Supervisor Kevin spoke with me he said he would submit the order again and overnight ship it for any inconvenience. Never received the order again , and I had to call again to be told all the same thing again. Does, Saks not feel it necessary to inform customers that their order is not coming. Why? Why spend the big money to hire Ms. Mckee to get Saks back on track when your throwing customers away? Worst experience I ever had. I shop many stores Neiman Marcus, Nordstrom, ect. I never received this poor quality service from any of them. Ms. McKee should start her rebuilding by giving the definition of “customer” to all of Saks employees.

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Frederick Jones March 2, 2014 at 5:34 pm

Yesterday, March 1, I had a very bad customer service experience at Saks Fifth Ave Outlet Store in Monroe OH.
I had received a Christmas gift from my daughter, a hat and scarf, which I was not crazy about. In early January I visited Saks in hopes of exchanging the items. An associate informed me that being I did not have the receipt I could not get a cash refund but an exchange would be possible. The store was picked over. I left anticipating a return visit once selection was better. I returned on March 1. I was met by Oksana, the store manager. I shared my story with her and she said there was nothing she could do in an abrupt, rude manner. I restated my purpose for visiting the store. She acted as if I were bothering her. I was confused. Clearly the items still had the Saks tags on them and during my previous visit I was told no problem. I left the store and not feeling very good about my experience. After giving thought to what had just happened, I returned to talk with another sales rep. The associate was friendly and began to help me. Nearly immediately, the manager appeared and chimed in making me feel as though I was trying to manipulate the situation. Sensing my discouragement, she suggested a possible solution to my problem which involved a phone call to the original purchaser. I did not successfully reach the person via phone. Therefore, Oksana informed me that being there was no history of the purchase, she again could not help me (with no compassion I might add). She made me feel as if I had stolen the items.
My wife and I are new shoppers to Saks Outlet and after this experience we will not continue to shop with Saks. Your associate’s customer service skills are considerably lacking. I understand store policies but confused by the mixed message I received from 3 associates. Each gave me different information, different attitudes and different outcomes. I was most bothered by Oksana and her less than desirable customer service. I question Saks’ standards in their management and would like to think it is not common practice to hire staff which do not tactfully deal with the public.
I am bringing this to your attention in hopes that this matter will be addressed and others will have a more pleasant shopping experience at Saks. I would appreciate a quick response from Richard Baker or Donald Watros.

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LLee February 14, 2014 at 2:31 pm

HORRIBLE experience with capital one financial services. It has been a down hill battle since Capital One took over Saks financial. Customer services sucks, and they are not willing to accommodate its customers. I am being charged late fees for my payments being made on the same same it is due. NO ONE took responsibility and when asked for the corporate number to Saks no one new. How can you represent a company and not know its corporate information? Very unprofessional. This company is bringing down the name SaksFifth!!!!!!

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June Jung February 13, 2014 at 2:25 pm

I had the worst experience at Saks FIfth Avenue Tysons Galleria mall too. With the same manager, Nicole Bikcen. One of her associates was helping pick out the perfect pair of Chanel sunglasses, when out of nowhere this manager disrupts our conversation and is talking about why the associate didn’t make her sales goal for the month. The rudest Manager I ever encountered.

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Ann February 3, 2014 at 3:19 pm

Horrible experience never shopping at Saks Tysons Galleria again! I was a the Lancome counter I gave the wrong credit card to the sales associate so she voided it. I asked how long it would take for the money to be returned to my account, she didn’t know. I asked for a manager, when the manager came she gave me a snotty attitude and said 10mins. I waited an hour and it still didn’t return to my account. I asked the sales associate to give me the name of the manager that misinformed me Nicole Bikcen was her name. Well because of her I won’t be shopping at Saks Tysons anymore.

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pops April 27, 2014 at 5:00 pm

sax at Tysons corners needs to lose their manager

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