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Ruby Tuesday Corporate Office

Ruby Tuesday Corporate Office Address

Ruby Tuesday, Inc.
150 W Church Ave
Maryville, TN 37801

Contact Ruby Tuesday

Phone Number: (865) 379-5700
Fax Number: (865) 379-6826
Website: http://www.rubytuesday.com
Email: Email Ruby Tuesday

Executives

CEO: Samuel E. Beall III
CFO: Michael O. Moore
COO: Kimberly M. Grant

Ruby Tuesday History

The first Ruby Tuesday was opened in 1972 by Sandy Beall near the University of Tennessee at Knoxville campus.  The chain opened a new store every 9 months for the next 10 years.

In 1982, Beall sold the company to Morrison Inc. for $15 million.

By 1985, there were 35 locations.

In 1996, Morrison spun Ruby Tuesday off as its own division with headquarters in Mobile, Alabama.

In 1998, the Ruby Tuesday corporate office was moved from Mobile, AL to Maryville, TN.

The company currently operates 850+ locations worldwide.

 

{ 183 comments… read them below or add one }

Kelly Mills October 24, 2014 at 11:20 am

Ruby Tuesday–Sterling Heights, Michigan

To whom may it concern:

I have to complain once again. when i first arrived to ruby tuesday i was not seated right away by the host who said her name was Catherine because she was on her phone. I felt uncomfortable being in the restaurant when some employee of yours is on their phone. If I was on my phone at work i would get fired. I was told by her to hold on. That’s not right for me to wait an extra 5 minutes due to her being on the phone. Please inform her that i was uncomfortable.

Kelly

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robert waller October 22, 2014 at 1:34 pm

I applied for a job at ruby Tuesday online and was called to come in for a interview in the Fairhope Alabama store I went in talked to Kelly kaiser the interview went great and I was asked to come back the next night for a kitchen tour and to stand in and see if I liked it I came back the next day which was Friday the 17 th of oct 2014 I was told he was doing Orentation and would talk to me in 10 minutes a few minutes later he finished what he was doing walked right by me and never came back out after waiting there for a hour and one of the servers went back and reminded Kelly I was waiting go talk to him he told the server to ask me if u come back the next day which was Saturday the 18th at 5:30 I said ok and went Back and talked to Kelly was given the kitchen tour was interduced to one of the employees cooking on the line and told I would be working on the grill and was interduced to another employee and shown how to cook some of the food items shown where the cooler snd freezer was as well as other things pertaining to the job after starting a food order Kelly came up and said I needed to talk to the kitchen mgr I asked when do I get to sign paper work because i thought I was starting the job since I was working on the grill so I go talk to the km she asked me to tell her about myself I did and when I was done she tells me I have moved around to much and they won’t hire me because of that shouldn’t that have been decided before the kitchen tour and walking on the cooks line so I filed a complaint with the corprate office had a gen mgr from another store call me and tell me he was going to talk to his district mgr and I would get a call from either one of them I have nut revived a call from anybody I was contacted on a Monday it is now Wednesday and I’m getting the brush off from the gen mgr at the other store
All I wanted was a job if I had moved around to much I should have been told that when I first talked to Kelly but to have me back in the kitchen on the cooks line with no paperwork signed is just not right what if something had happened who would have paid my bills I was back there to tour not to work I should have never been allowed on the cooks line my next step is to call a lawyer since no one with ruby Tuesdays will talk to me

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Darlene Lambert October 13, 2014 at 8:04 pm

I visited Ruby Tuesday last week in pigeon forge and ordered grilled shrimp. When I was eating my salad I found a hair on it. I showed it to my mother and she saw another one on the other side. When my shrimp came I told the server and he did apologize but when I started to eat my shrimp it was barley warm. I paid full price for a meal that I couldn’t even finish. I should have ask for a manager before I left but didn’t. That was the first time that I was displeased with Ruby Tuesday! The server should have brought it to the management attention. I eat at your Johnson City Ruby Tuesday most of the time.

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Elizabeth October 13, 2014 at 5:23 pm

Correction to the previous note. This lady’s name is “Areas”. Go figure.

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Elizabeth October 13, 2014 at 5:10 pm

As I type this post, I sit in the Orlando airport at the Ruby Tuesdays. Rosa, seems to be leadership if some sort, but is unhelpful and scowling as customers as they ask her for seemingly menial tasks; like silverware to eat one’s food. I personally watched her roll her eyes at a customer next to me and huff and puff like a disgruntled employee that’s about to throw a temper tantrum. As I asked her for silverware to eat my delicious meal, she stormed around the corner without acknowledging my request. A kind bartender saw and immediately fulfilled my menial request (or minimum expectations for a customer experience). A this woman, if she’s part of management should never be in front of customers. Beware, customers, if you come across Rosa at the Orlando airport, she’s rude, combative and absolutely nasty. What an embarrassment the executives must feel reading this. She came out and asked if she could help me. I told her I didn’t want help from her due to her nasty attitude. She tried the sympathy card that her grandmother passed away today. If that’s true and not an excuse, why wouldn’t an establishment allow her the day off for bereavement? Sounds fishy and an excuse. Nonetheless I told her I would pray for her. Ruby Tuesdays should pray for better employees.

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Kelly Mills October 10, 2014 at 1:32 am

Hi, my name is Kelly and i am not impressed with the managing staff at ruby tuesday in Sterling Heights, Michigan. The head manager Sarah was suppose to have our food re-fried and delivered to us. She didn’t get it out in the time she sad she would. She stated that she had a problem in the back and she would take care of it as soon as she could. 10 minutes went by and still no food. I wanted to stay at the Ruby Tuesday no more than an hour which actually turned into an hour and a half due to the negligence of the head manager. Its not professional to say your going to do one thing and wind up standing in the back on your phone or gossiping to other waitstaff. I think this person needs to follow through with things when told the first time. I was waiting for like 20+ minutes for my food to be re-fried and its pathetic that i have to wait this long when you say that it would only take 5-10 minutes to re-fry. Poor management skills all the way around

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Stephanie October 5, 2014 at 9:27 am

Re: recent visit Ruby Tuesday Gloucester VA 10/04/14. Had not been there in some time. This location needs some update and a good cleaning. We were seated in a booth on the left side of the restaurant. The booth wall was greasy, the ceiling tiles discolored. In general just dirty looking. As we were seated the table near ours was unoccupied and covered with the former occupants leftovers from their meal, plates, food, glasses, silverware. Food all over the floor. This table was not cleared until we were leaving the restaurant some 45 or so minutes later. Not pleasant to look at while one is eating.

Food: just ok. The salad bar greens could have been crisper looking. Some of the selections were down to the last few dregs of food. These should have been replenished much sooner. We each had a sirloin and while the meat was tasty enough the whole presentation was just ok. I think the cost was high for what we received. Our cost was approximately $40 and that reflected one 50% off coupon, we each had 1 beer no appetizer, no dessert, no coffee.

On the positive: we were warmly greeted, seated immediately (it was about 3:30 pm) and our server was very nice.

Summary: we will not be patronizing a Ruby Tuesday again in the future. Now we understand why we keep getting coupons with our Sunday paper.

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Tricia Wilson September 27, 2014 at 12:58 pm

I recently went to the Ruby Tuesday on Forest Drive, store# 4439. It was September 6th to be exact. Everything went well, waiter was great and patient with us. I was about 25/30 of us. We were celebrating our Aunts birthday which we often do our parties there for various family members. We had a wonderful time, I must say.

This is where the problem began. I left an article of clothing, a sweater, on my seat. I was half way home when I called and spoke to guy which I later found out was the manager (Jake Jacobs). He got it for me and assured me that he was going to put it in the office, where it should be safe, and I can come and pick it up. I even went as far to tell him that I was not sure when I was going to be back since I work from 8:30-1600 and then go to school right after work. He then again reassured me that it will be there whenever I get a chance to come by. He then told me the store hours and we hung up.

I went there Wednesday, September 10th. To my dismay, they could not find my sweater. He assured me that it had to be in the store somewhere and he will talk to the General Manager (Mike Roberg) since he was there doing some cleaning up. He then took my number and said he would call me as soon as he found it. Well, I never heard anything from him. No “We’re stilling looking” or anything. On Friday the 12th I went there spoke to Mr. Jacobs, he informed me that it was nowhere to be found. He then got the GM and they both started looking once again to no avail. The GM then came to me and said he will take my number and call me. I was annoyed by then. I asked him, “What is going to happen if you don’t find it”? His response was, “What do you want me to do?” in a smart kind of way. Now I am really mad, but i held my composure. He then went on to say that nothing is ever missing from his store. So i am looking at him like I hope you are not implying that I am lying because you manager found it.

I work in the hospital with the public and I am the one that they usually have to come to when there are problems such as these. Under no circumstance would I have made that comment. I understand that it was my carelessness to leave my belonging there. Had he not found it and told me he put it up for me, I could not be upset with anyone.His behavior was totally unacceptable and that is one restaurant that i will never go back. Neither me or my family. The only time he offered any kind of solution was when I went back and started taking names. This is an absolute shame.

I can be reached at the above email address or my telephone number is (803)201-xxxx. Hopefully someone will get to the bottom of this.

Thanks!

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glenda mac September 26, 2014 at 5:55 pm

I am appalled that you have removed the guacamole, spring rolls, and the crabcakes from the appetizer menu. I went to your Charlotte NC store on Arrowood and encountered the most arrogant general manager. His name was Tommy Halston and he came over to the bar and accused me of wanting something for nothing. My steak was not cooked correctly and I told him that I would keep the steak, so he wouldn’t have to throw it away if he would give me a little off the price. When the bill came he told me that I was rude and he has no intention of discounting anything. He continued to loud talk me and I told him I would contact Corporate. He said that this was HIS restaurant and there was nothing I could do about it. My bill was$35.00 so what was her thinking??

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KASIE GROVER September 23, 2014 at 12:11 pm

ONE OF MY HUSBAND’S AND I FAVORITE AT RUBY TUESDAY IS THE SOUTHWESTERN SPRING ROLLS. YOU TOOK THEM OFF THE MENU AND WE HAVE NOT BEEN BACK SINCE. ALSO WE LIKE TO ORDER THEM AT WORK AND NONE OF MY CO WORKERS HAVE BEEN ORDERING SINCE. THANKS

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Tammy Lundsford September 22, 2014 at 8:40 am

I visit Ruby Tuesday/Lime very often and the location at 1230 Virginia,Ave. East Point,Ga. has a very very rude manager. Ms. Bailey was so rude I almost wished I would have cooked and had my meeting at home. Pleae be aware of this location/ this manager because she really does need more training on customer service.

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jim atkinson September 21, 2014 at 11:47 pm

Your hamilton nj restaurant sucks and so do the arrogant employees and that poor excuse of a manager who did nothing to make up for a lousy dining experience!

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Linda Baird September 21, 2014 at 4:24 pm

I was just made aware that Ruby Tuesday in Portage and Battle Creek, Michigan, have been closed. Since they were the closest ones to me, I’m not sure how to redeem a gift card I received as a Christmas gift in 2013. Maybe someone in Corporate will let me know.

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Jane mcdonnel September 20, 2014 at 5:51 pm

Bring back guacamole! I can not believe you took that off your menu!
I will find other restaurants to go to, done with Ruby Tuesdays!

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Ashley Kline September 18, 2014 at 9:57 pm

I went to dinner tonight with my fianc√© and family when we walked in the older lady hostess (there where 2 hostess) was not very nice and had an attitude after a 40 min wait we where seated, we never received the garlic cheese biscuits till after our dinner was brought to the table and we had asked several times for them. When our food did come to the table every one received the wrong thing. My brother in law received my fiances burger n they so rudely said to him as he took a bit “oh but our eating” he was very embraced. My fiance finally got his burger and it was over cooked and had to be sent back. When it came time to pay for the food it was on separate checks and my fiance’s n my bill was separate it was 26.66 and they charged my card $64.63 at this point i had become extremely mad. As we where leaving i was talking to my sister about the horrible experience we had just had and the same rude older hostess said “come on bring it on im ready for it” directed towards me. I walked backed in and told the GM leah what had just happened and told hwr id never becoming back because of how rude she was and the horrible service. I will never return to that ruby Tuesday’s again!! It’s R7721 in davie fl

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Rickie Charlestein September 18, 2014 at 8:13 pm

We received a email coupon from Ruby Tuesday saying it was FREE CHEESEBURGER NIGHT on Thursday 9/18/14 and if you bring in the coupon and you buy an entree you can receive a free cheeseburger. I printed out the coupon and went to our local Ruby Tuesdays with a smile thinking I was going to actually get a free cheeseburger. We walked in and were seated and when the waitress came over to take our order we showed her the coupon. She said it was no good because the end of the coupon did not print out. We asked if there was any way she could help us and she said NO! We asked to speak to the manager as we were good customers there and he came over only to tell us that he would not honor the coupon I had unless the entire coupon was there. They actually told me to drive all the way back home to my computer to print out the whole coupon again, which I did and went back to the restaurant. The manager came over and said that he had to do that because he thought we might be taking advantage of the coupon.
I am a senior citizen not very computer savoy and surely not used to being told I might be a thief by trying to abuse a coupon that you emailed me. The manager (Eric Ulrich) said there was nothing he could do to help me except turn me away. I think they actually got mad at us because when we did return and order we did not receive the biscuits before the meal that we usually get and we waited almost an hour for our food to come to our table. Our waitress just kept saying it will be coming out very soon. I assume they were very busy because of the coupon so it took a long time for them to serve us but I also believe we were just treated rudely.
Is this your corporate policy to send emails to senior customers and then turn them away or to accuse them of trying to abusing a cheeseburger coupon? I believe the manager should have been able to help us and not make me drive all the way back home to print out the coupon again. The people at the next table and the table across the isle both said something to us that they could not believe we were treated that way as we left. We have been loyal customers for years at Ruby Tuesdays but now that the last of my gift cards are used up we will never go back there again. There is too much competition in the restaurant business to treat your loyal customers this way and expect them to return. I will never buy another $100 gift card like I have in the past and we will spend our money somewhere else. I am thinking TGIF is the restaurant we go to tomorrow night. Being loyal Ruby Tuesday customers for years we never tried them but I guess it is time to try them out. I will bet we will at least be treated better there!

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Abby Behrens September 14, 2014 at 7:25 pm

Our favorite drink by far, is Ruby Tuesdays mango Teas, until today. We found out that they stopped making fresh tea with fruit in them … We sent them back because they tasted worse than my liptons iced tea mix at home… We are soooo disappointed . My entire family and friends social circle go to RT just because of that tea… We ask that corporate thinks about putting the fresh fruit and real ingredients back in there ! Thanks for your consideration !

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Breanna Bright September 19, 2014 at 8:20 pm

I agree, the Teas were one of the main reasons I came to Ruby Tuesday’s and I don’t plan on coming back that often unless the real fruit teas come back.

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Robert September 10, 2014 at 8:53 pm

I have been a loyal customer on Wednesdays for about 2years at your Wytheville Va location. I had no complaints til you changed your margarita mix. They really taste badnow. Please change them back.

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Kathleen Forbes September 10, 2014 at 5:05 pm

I had lunch today with my girlfriend at your Port Richey, Fl. restaurant and I want you to know how great the service was! My girlfriend and I always eat the “salad bar” and your manager “Felicia” overheard us say we wished they had bigger plates! She went above and beyond and got us bigger plates and made our experience a very pleasant one!! Now that we know we just have to ask, we will enjoy our salads (as usual) but with a little more room to mix them up. Please thank her for me. I used to be a manager a Sam’s Club and it’s good to know that you have managers who take control to make you happy. That’s what keeps return business, so please note that you have that in Felicia. We will return! BTW, everyone who served us was awesome as well. Great team.

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DANA WIMMER September 8, 2014 at 10:08 pm

My daughter and I ate at Ruby Tuesday (3427) Roanoke, Virginia on Sept.6,2014. We were seated in a booth next to the window. The window was filthy and so were the window blinds. The blinds were not just dusty, they were filthy with finger prints. Also the biscuits that were brought to us had HAIR BAKED IN THEM.

We paid our bill and as we were leaving a man opened the door for us, I asked if he was the manager and he said he was. I told him about the filth and how disappointed we were and he said I will get right on it. I have always enjoyed going to Ruby Tuesday, but this is very upsetting to me. Never saw the place that dirty!!!

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