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Ruby Tuesday Corporate Office

Ruby Tuesday Corporate Office Address

Ruby Tuesday, Inc.
150 W Church Ave
Maryville, TN 37801

Contact Ruby Tuesday

Phone Number: (865) 379-5700
Fax Number: (865) 379-6826
Website: http://www.rubytuesday.com
Email: Email Ruby Tuesday

Executives

CEO: Samuel E. Beall III
CFO: Michael O. Moore
COO: Kimberly M. Grant

Ruby Tuesday History

The first Ruby Tuesday was opened in 1972 by Sandy Beall near the University of Tennessee at Knoxville campus.  The chain opened a new store every 9 months for the next 10 years.

In 1982, Beall sold the company to Morrison Inc. for $15 million.

By 1985, there were 35 locations.

In 1996, Morrison spun Ruby Tuesday off as its own division with headquarters in Mobile, Alabama.

In 1998, the Ruby Tuesday corporate office was moved from Mobile, AL to Maryville, TN.

The company currently operates 850+ locations worldwide.

 

{ 153 comments… read them below or add one }

Jennifer August 30, 2014 at 12:40 pm

On non-alcoholic beverages, on the soda page, I would think that a drink costing $3.49 would include free refills. I also would have paid for another. When I asked for a refill I was told that there are no refills because the menu page doesn’t say anything about free refills. It also doesn’t say anything about free refills on soda either.
The waiter then turned to walk away. Helloooo, I’m still thirsty lol!
I’ll pay. Or bring me a water. Whatever. This was at DTW airport by the way.

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Jodi Shick August 28, 2014 at 4:41 pm

I am very disappointed that Ruby Tuesday discontinued Fruit in Hand for their iced tea. That set the restaurant apart from any other. It was one of the main reasons we would gather there together with family and friends. Please consider bringing it back. I believe it was a poor decision on corporates part. Since then I haven’t frequented the restaurant often. A few times we did I heard other customer complaining about it as well.

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micah Parker August 25, 2014 at 9:02 pm

Why did you discontinue the red velvet cupcakes!!??? U LOVED THOSE!!!! Pls bring them back…I went to Rubu Tuesdays in Cleveland on Chagrin and they said they were discontinued …PLEASE BRING THEM BACK!!!!!!!

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Ann August 24, 2014 at 4:46 pm

Again, another complaint regarding service at Ruby Tuesday’s….after reviewing other comments, I pray that corporate please attempt to do better before all 779 locations are closed. I’m pretty sure the one on Panola Road will be closing soon. Bad service, Extremely bad management (Manager Robert -on duty— would not give his last name)

My visit started at the Ruby Tuesday’s on Panola Rd in Lithonia, Ga on Friday, August 22, 2014. We decided there because it was the only restaurant in the area that wasn’t crowded. They usually have decent food and if all else fails, a salad from the salad bar would work.

Our first waitress was pleasant; however she was getting off work because “business is slow”; We ordered our food and expected the usual biscuits/bread that they bring out. (We never received them)!.. I ordered the Low Country Shrimp & Grits…..BIG MISTAKE! A plate of goulash!….I dug under to find the grits & ate a couple of the shrimps….My friend had already finished her meal. Had to look for our waitress for more water as well as our bill— and don’t forget, we never got our bread. To sum it up, I told the waitress that the food was really bad; she stated that she would tell the manager. I NEVER ASKED OR EXPECTED A FREE MEAL! Sometimes criticism is good and helps you improve. The manager — Robert came to the table; RUDE and a so what demeanor; He truly did not care. Another employee came to the table and was very apologetic….

All in all, I will NEVER support Ruby Tuesday’s again. Will miss their burgers. Please fire ROBERT! Good customer service is EVERYTHING; especially for businesses that’s struggling…Maybe, that’s the PROBLEM!

Please take into consideration all of the comments!

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shirley williams August 23, 2014 at 7:55 pm

My friend and I had dinner at Ruby Tuesday 8/23/2014, I grilled chicken salad my salad was just ok,my friend had cheese burger medium well, with grilled onions waitress returned meal with no cheese, burger burned with four (4) pieces of grilled onions. My friend had to leave table to find waitress and let her know the burger was’st right, waitress stated she would bring her some cheese, my friend then informed waitress to remove burger from check and she did. Manager of this resturant never checked our table to inquire about anything, this Ruby Tuesday in Melrose Park. Another thing about this Ruby Tuesday it smells terrible, when you walk in, the place has foul odor.

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Dennis August 20, 2014 at 10:21 pm

My wife went to ruby Tuesday for dinner on a Sunday afternoon in broad daylingt and while having dinner our car was vandalized, the window was busted out, and items of value were stolen out of the car. We called the police and an incident report was done. I asked ruby Tuesday to reimburse us for our loss and they refused and hired a lawyer to try the case in court. They said it was our fault for coming there with valuables in the car. What a joke!

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Susan Nixon August 20, 2014 at 7:53 am

I just found out that our ruby tuesday’s is doing away with the fruit in the ice teas. I absolutely love yoir mango tea! Please do not change you tea flavorings! They are DELICIOUS as they are! Don’t mess up a great tea!!!! We eat at our restaurant in PA at least once a week. Please keep the flavorings you have!

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Karen August 16, 2014 at 5:35 pm

Had a horrible experience at the Thornton Road location in Lithia Springs, Georgia. Our waitress was Alex. She was not friendly. She was very unattentive. We asked for bread and never got any. I asked for lemons and never got any. My husband asked for extra napkins and never got them. She never refilled our drinks. She came to the table several times but only to retrieve plates. She never took care of any request we made. She asked my husband what sides he wanted. He chose one and she told him that he got two sides to choose another. We received an up charge on one of the sides and were charged for the second side. We were never told that would be an up charge. She misinformed us on the second side. Worst service ever. No smile. Nothing about this visit made us want to return and we eat at this location often. I filled out the survey and emailed the company. I never heard back from my complaints. I must say due to the lack of customer service I have received we will not visit Ruby Tuesday again. Never received any acknowledgement that a problem existed.

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John & Vicky Reid August 16, 2014 at 8:40 am

My wife and I went to Ruby Tuesdays in Trussville, Alabama at 8:30 pm on Friday, August 15,2014.We were seated by the manager at a table that was dirty. When my waiter came over I asked him could he bring something to wipe the table, he brought a cloth and wiped the table nonchalantly. We let that pass. When we ordered our food, it took a half an hour for the appetizers and over an hour for the entree’. My wife ordered your new signature dish-the Baked Ravioli and it was hard as if it were left over food that was microwaved. My wife refused to except it, the manager, who seated us who just happened to be sitting in the lobby talking to friends came over to see what was wrong with my wife’s order, but only after the friends she was talking to said I think something wrong with the peoples’ order at the table. Where we were sitting. She also said the Raviolis were hard and ask my wife would she like something else, my wife declined. The manager then said we’ll take it off of your bill, uh duh yea you are because no one is paying you for garbage(I didn’t say it,but that’s how I felt) She sends the food back and sits back down and finishes talking to her friends. My meal was alright, not fantastic or even great, just alright. I had the Asiago Sirloin and a baked potato that was so tiny I thought it was a kids meal. I mean it was served on the same dish as the salad plates. Are you serious? My waiter finally comes out and apologizes for the jacked up Ravioli’s. I asked him for the check, it takes 15 more minutes for the check to come as he takes his time passing by me two to three times as if I never said check please.Then after I pay the check and begin to leave, the manager cuts me off as if I didn’t pay my bill and asked what was your order again,I’m like lady talk to the hand, you ignored me all night and now what? Excuse You!!! I have never been so insulted in all my life, I am never eating at another Ruby Tuesdays. I felt your managerial staff did nothing to make sure this would or could be a pleasurable experience for us, the mere accommodation that she did make was what she was suppose to do anyway, we don’t have to pay for inconvenience nor trash. I was planning on having a dinner party for some investors of my IT company next month at your establishment, but that is a done deal now, and you may be too blind or even deaf to take heed to this complaint as well as the others that are here on this complaint board, but remember losing one customer is equal to twenty and two is equal to forty and it all pretty much flows down hill from there.

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Maureen August 15, 2014 at 3:27 am

We eat 3 x a week at Ruby Tuesday located in Lauderhill, FL. We usually enjoy it. However, recently the service, food, and lack of attention once the food is delivered has become a zero. We are seldom asked if we would like more water or how our meal is. they forget to give us the complimentary rolls etc. also, the entrance to the ladies room stinks. In fact tonight I brought from home a nice smelling spray to spray so that when I came out I would not smell that the horrible smell and was able to finish my meal. The carpet is filthy and needs to be replaced or professionally cleaned ASAP. If things don’t change unfortunately we will,no longer be eating at the Lauderhill,Ruby Tuesday location. I do hope you really read these comments and make some changes soon. Maureen S

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Anonymous August 10, 2014 at 6:59 am

To Whom This May Concern,

I am a employee at Ruby Tuesday in North Carolina, I’ve been with the brand for over a year. I am crossed trained in every position except for Bartender and Cook. I was once proud be be part of the Ruby Tuesday Team until my recent store transfer. The GM is rude and very disrespectful to his female employees. I have been employed at this location for 3 months and I’m highly disappointed that a store can operate like this. The managers claim to have an open door policy but they show favoritism. There was an incident that occurred at work tonight that shows direct proof of this, I was threatened by a coworker whom I have had mediation meetings with before. She spreads lies about me at work and is always quick to cause an argument with me and the managers do NOTHING! I was kicked off the clocked and off of the premises and forced to stand in the rain to wait on my ride home because of an argument that occurred between us meanwhile she was able to stay and to add insult to injury she’d been off the clock the whole time but the GM threatened to call the cops on me! I’m a hard worker, I do my job to the best of my ability and I try to work around the nonsense that I go through but I refuse to be disrespected any longer, I plan on taking ACTION! I’ve tried to contact the corporate office and they were closed I’m going to follow up in the morning before I go to work (if I’m still employed) so that my voice can be heard!!

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Darla Powell August 10, 2014 at 3:31 am

We just left Ruby Tuesday in Bossier -RT4270. There were not many customers @7 pm. We do not have one where we live. We enjoy coming and eating at your restaurant when we are in town. Our waitrdd according to our credit card voucher was Dabria B 1165. We had trouble getting our drinks refilled. We never got any biscuits. Her comment was we do not have any. The male waiter had no problem getting his guests biscuits. She spilled my glass of water and joked about it. The people that came in right before we left she spilled a drink all over their 2 -3 year child. I do not know where she comes from but is not a good waitress
My husband tipped her but if I would have been doing the check she would not get her full tip. The white girl who was seating guests who brought our plated acted like it was a chore to get refills of diet coke and tea when we could not get them from our waitress. Your help is horrible. The tilapia had a off taste but we could not get anything out of her about it. We will be back in town in 2 weeks. I do not know if we want to come back if that is the service you get.

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Tina McBee August 9, 2014 at 8:12 pm

Today August 9 , 2014 at 2pm went to eat lunch at the Ruby Tuesday in Erie Blvd DeWitt Ny and the bottom of of the glass fell out I got covered with my arnold palmer drink waitresses tried to make it right by taking my meal off drink was all over me the table and floor waitresses said she mentioned to manger amd manger never came out to see how the situation was at all I will think twice before going there again

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Vickie pankey August 5, 2014 at 8:28 pm

After visiting the ncminnville Riby Tuesday, I am not sure if I will go back again.. The food was fine, but the waitress was snippy, n not very attentive.. She acted like she was doing us a favor, for her being there..
The hostesses were very nice.. We were there for my daughters birthday.. There were 8 of us in all.. My daughter got her free burger..but by the time we were done, we were all pretty irritated with our server.. My daughter never got her cupcake, let alone the desserts that we were all going to order..
We didn’t know we were supposed to pay our waitress.. So we went to pay the hostess.. Nothing was said to us that we were suppose to pay the server, except by the hostess.. We apologized, n pretty soon here came our snooty server, telling us we were suppose to pay her… We apparently were not given a set of rules when we were seated.. Anyways, if or when we go back.. We will ask not to sit in her section.. If in fact shes still there..
Thank u,
And have a great day
Vickie

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Patty Garrison August 4, 2014 at 6:37 pm

My husband and I went to the Ruby Tuesday’s on Veterans Parkway in Clarksville, Indiana for the last time yesterday. We have given this restarant a number of “second chances” but this one will be the last.

We are never met at the door in a timely manner and when we are, the host or hostess is rude – we’ve had several different ones and they’re all rude. They are usually too busy standing around talking with one another to pay attention to the customers.

There were only about 20 people total in the restaurant when we got there.

Our drink glasses were dirty (you could actually see and feel the dirt on them) and our table was sticky. I’m not sure how this places passes Health Department inspections.

Yesterday, we both ordered a burger and the salad bar. The salad bar had most everything running out, it was a mess with food all over it. It was disgusting. My husband saw 4-5 employees standing up front talking and informed them that the salad bar needed attention and their response was to fill the ranch dressing. That was it, they didn’t clean up anything or add anything else and went back to talking.

When our burgers finally reached the table – about 30-35 minutes after we ordered them – they were horrible. They were dripping with grease and fried to a crisp. I ordered mine medium and it was very, very well done. The bun was stale. But I guess when a restaurant doens’t get any business – and I’ve seen this restaurant with fewer and fewer people every time we go – they don’t use buns fast enough to keep them fresh.

The people who came in after us and sat at the table next to us were complaining about the slow service from the kitchen and asked twice where their food was. We also heard them chatting about how dirty the place was.

Mangement and/or Ruby Tuesday higher-ups need to get a handle on this place. It’s disgustingly dirty and has the worst service of anyplace I’ve been to in years and years.

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anonymous August 3, 2014 at 5:53 am

Went in to a Ruby Tuesdays I must say it was the worse experience I had, I went into the bar to order food and bartender hands me a menu and wanders off for a while and when I was ready she did not even try to check to see if I was ready to order and it took the bartender more than 5 minutes to get my order, I ask for a water and then a couple sits
next to me and she ends up getting their drink first when I was the one who had showed up there in the first place, I expected a lot more from this restaurant, they were exemely slow.I had ordered food that came with soup and I wasn’t asked if I would like the soup before or after the meal. I was a former server and I understand if your busy but at least get the customer their drink first. Avoid the Ruby Tuesday’s in 210 Swamp Fox Road Alexandria, VA 22331.Btw after I looked on yelp, they are rated one and a half stars and by reading their customer comments they don’t sound positive, I don’t know who the management is but I must say that place is not gonna do well with that type of attitude and being careless, they are only hurting your business. With that type of service I had I now do not have anything positive to say about this restaurant that I would recommend to anyone.
I’ve never been this upset with a restaurant that made me feel the need to bring this to YOUR attention.

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Venita July 27, 2014 at 1:20 am

We (a family of 4) went to the Ruby Tuesday on Bush River Road in Columbia, SC. The hostess was polite but the good service stopped there. Our sever was so cold, we could have gotten the food from the frozen food section at food lion. Never came back to check on us, never offered any drink refills and she had the bill wrong! When this was pointed out to her – the attitude worsen. We finally said forget it; asked for drinks to go and after 7 minutes, I gave up. When leaving I told her about it and she said here they are you can have them. I said no thanks and she told me I could talk to a manager. After speaking with him I understand why. His attitude was as poor as her attitude. No apology for the terrible service or anything. So, I am posting on my church website and our sister churches sites. Only go to Bush River Ruby Tuesday if you need to test your patience. Also, I am sending it to all my Facebook friends.
In Columbia, SC church groups fellowship at local restaurants after church; RUBY TUESDAY WILL NOT BE ONE IF THEM!

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Venita July 27, 2014 at 1:24 am

We (a family of 4) went to the Ruby Tuesday on Bush River Road in Columbia, SC. The hostess was polite but the good service stopped there. Our sever was so cold, we could have gotten the food from the frozen food section at food lion. Never came back to check on us, never offered any drink refills and she had the bill wrong! When this was pointed out to her – the attitude worsen. We finally said forget it; asked for drinks to go and after 7 minutes, I gave up. When leaving I told her about it and she said here they are you can have them. I said no thanks and she told me I could talk to a manager. After speaking with him I understand why. His attitude was as poor as her attitude. No apology for the terrible service or anything. So, I am posting on my church website and our sister churches sites. Only go to Bush River Ruby Tuesday if you need to test your patience. Also, I am sending it to all my Facebook friends.
In Columbia, SC church groups fellowship at local restaurants after church; RUBY TUESDAY WILL NOT BE ONE IF THEM!

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Debbie Laughlin July 26, 2014 at 2:58 pm

I and my husband are long-time customers of the Erie, PA Ruby Tuesday’s. I had dinner there yesterday and was very disappointed to learn that the crab cakes have been removed from the menu. Truly, that was one of your most outstanding offerings and, frankly, the best crab cake in town. Through the years, I have also heard fom a number of others that they also found your crab cakes to surpass others offered in Erie restaurants and many of us go there just for the crab cakes. Please consider returning this to the menu.
Earlier this year I also learned that the Blondie was removed, also very disappointing. It was a refreshing departure from all of the chocolate desserts on offer on most menus, That used to be my go-to dessert. Sometimes, we would stop in just for dessert because the Blondie was so delicious. It was just right, not too many chocolate chips, and the contrast of the warm Blondie with the cold ice cream was wonderful.

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Cindy Eldridge July 21, 2014 at 2:16 am

I am very unsatisfied with my visit to Ruby Tuesday in charlotte, nc. From the hostess to the waitress to the food, it was terrible. The manager was so preoccupied with several of the wait staff at a back table in the bar with what appeared to be their kids to focus on customers. I will not be returning unless some action Is taken.

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Annette July 18, 2014 at 1:31 am

To whom this may concern,
My Mom, my daughter and I visited your Piscataway, New Jersey Ruby Tuesday restaurant this evening, we presented a coupon for buy 1 entrée, get the other entrée 50% off.
See attached receipt where 2 entrees were ordered and an appetizer was ordered by my Mom. When we received the bill, we noticed the 50% was not deducted off the purchase of one of the 2 entrees.

When brought to the attention of your restaurant manager, Jeff, he looked at us as if we were stupid and as if we were complaining. He told us because the appetizer was brought out to the table at the same time as the 2 entrees, it moved the appetizer to entrée status and the 50% coupon was taken off of the lesser amount.

Okay, I am a grown woman and very respectable and did not want to cause any problems, so we just paid the bill and left the restaurant NEVER to return to that location EVER!

Bottom Line: My Mom ordered an appetizer, she was asked if she wanted to have it brought out at the same time as the other dinners. We were not advised that this would be considered an entrée being that all she had to eat was the appetizer.

I am writing this letter to advise you of the fact that all your Manager had to do was correct the bill – he knew that appetizer was not an entrée item because it came with nothing else, but he was not personable or helpful at all.

I have been going to Ruby Tuesdays from Maryland, New Jersey etc…. this is the only time that I have met with an uncaring attitude from your management staff.

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Ria St. Louis July 16, 2014 at 12:49 pm

Ruby Tuesdays should consider retraining for their staff. this is about the branch at invaders bay in Trinidad and Tobago and their service is horrible. I tried contacting Mr. Cozier who i assume is the representative for the holder of the franchise but he took at tone that would leave me to assume that i was the one at fault or at trial . if this is the type of service that i can expect from the franchise I’d gladly keep my hard earned money and go to one of the many other restaurants at my disposal. i even went so far as to post my complaint on their Facebook page for the branch and it was later removed so as a last resort i am writing to your office with my original complaint. i am not saying that the bias was racially motivated because i would have complained regardless of the race of the second party but it does make you wonder not so?……….. See complaint below

Maybe someone should send the so called “HOSTESS” that worked at the POS branch of Ruby Tuesdays on Friday 11th to training! We decided to go there after a pricesmart visit and the place was packed except for the area directly behind the hostess and the one set of seats directly in front of the door. We asked to not be seated by the door and was told that 4 people was not enough to “qualify” for seating in the only empty section. While waiting for our food, 3 Caucasian customers came in and were immediately seated in the same section that 4 people did not qualify for! I filled out a comment form that I’m certain was discarded and I told the HOSTESS about it. Think I’m over reacting? I don’t care! Think I’m just one person and my little complaint can’t do any damage? Let’s see! Just remember, bad publicity spreads quicker than the good.

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Michael sonnenberg July 13, 2014 at 8:24 pm

Went to ruby Tuesdays in coral springs Florida . The worst meal in quite some time . Ordered the jumbo shrimp meal for 15.99 …. what a joke . Shrimp were mediums 41/50 . Not to mention they were rubber . The waiter smelled of marina and it showed in his service . What a shame . My child’s chicken strip were sad .. 3 of them all of about 2 1/2 inches long . I don’t know if this is a corporate or franchise store . But you won’t keep customers that way .

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Kyle July 13, 2014 at 6:34 pm

Not sure why Ruby Tuesday’s in Pocomoke City Md. decided to let everyone where blue jeans but it is pretty unprofessional now. What a big change.

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Debbie Wuest July 10, 2014 at 6:38 pm

I’m very disappointed that the company took the hot wings off the menu, I really looked forward to having them. Is there any plan in the near future to bring them back?

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Trey thornberry July 10, 2014 at 3:03 am

I’ve been also discriminated to actually be hired at any San Antonio ruby Tuesday location. Because I’ve sent in a complaint about management before and they talked to each other and told each other not the hire me . I know this because I have friends working there that will tell me they don’t want me getting the manager caught. I have seen many things at this specific location and I think it’s unfair that I can’t be hired just because managers/employees are scared that I will tell on them. Also I’m not able to work at ruby Tuesday because my former girlfriend works there and it’s against “restaurant policy” to have couples working when there are more then 4 couples at this specific ruby Tuesday. I just think everything is about under the counter money and they want me as far away as possible so they can keep there cover . Please contact me ASAP at 210782xxxx or email xxxxxx@gmail.com like I said I will take things in my own hands if nothing is done about this. Sincerely trey

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Trey thornberry July 10, 2014 at 2:22 am

Sh**tiest restaurant I’ve ever been to. Alamo ranch In San Antonio Texas. All the managers sell drugs ontop of them having personal realastionships with employees. They will Try to hide it and make up some story to not have them caught I’ve watched everything and have proof. Managers making drug deals outta the store including multiple times seeing manangers smoke in the dumpsters . Shittiest rubys I’ve ever been too. If nothing is done to improve I will on my own bust everyone and ruin this business.

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Rhonda Warren July 6, 2014 at 10:58 am

My family and I went to Ruby Tuesday in Albany Ga., We could not get the waitress to bring us extra plates or refills on our drinks after asking her four different times, I finally went to the bar and got it after waiting appr. 20 mins. we had ate our entire mile before she brought us a refill there was 4 of us and we spent a lump some of money.

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Richard July 4, 2014 at 5:29 pm

This is for Ruby Tuesday in Lauderhill, especially the manager to look at, and contemplate.

THE IMPORTANCE OF A CUSTOMER

“A customer is our most important visitor. He is not dependent on us ; we are dependent on him. He is not an interruption of our work; he is the purpose of it. He is not an outsider to our business; he is part of it. We are not doing him a favor by serving him; he is doing us a favor by giving us an opportunity to do so”

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Alisha July 4, 2014 at 1:46 pm

Went here today bad service and my daughters hamburger was raw

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Bill Jones July 4, 2014 at 12:08 pm

I had the worst experience at the Bossier City LA Ruby Tuesday on July 3rd. I sat in the bar section and was served by Elizabeth. She constantly complained about how the company was run and how she couldn’t get this or that and that it was the only company she had ever worked for that she couldn’t get what she needed. She also did not acknowledge my wife and I until we had been sitting there for over 10 minutes because she was too busy “chatting it up” with another customer. (Where I overheard her complaints) We have visited this restraunt many times and have never had a problem or experienced such horrible service from any of the employees until last night. Food was delicious as always, but muy suggestion is to get rid of negative complaining employees that can’t seem to provide the service I have always been accustomed to at this restraunt!

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james e. knable June 27, 2014 at 11:57 pm

gee guys, usually good, this week horrible service and food not made to order, return to kitchen and worse than originally plating. Come help.

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Sarah Greenspan June 27, 2014 at 5:53 pm

Went into Florence south Carolina ruby tuesday. I went to go use the bathroom and it was disturbing it was very nasty. It makes me wonder how clean your restaurant. I wonder how clean your employees hands are. I highly recommend people not to go there. Very gross.

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Lisa June 26, 2014 at 8:47 am

My Fiancé and I ate at Ruby Tuesdays in Dubois PA the worst service I ever had found wax paper in my food and the only thing they would say was we r sorry not would u like another 1. Well it gets worse I left a tip on the table and used my debit card to pay for the horrible dinner my bill was for 37.04 I looked at my bank statement 2 days later and they charged me 40.00 ok I get 2.96 isn’t much but the fact that they took my money with out my nolage really bothered me that is THEFT. So I called and spoke to a manager and all she could say was I’m sry I will refund that and ur dessert that u found the wax paper in and that will take 5-7 business days!!! Acted like it was no big deal. So I called corporate and again same thing I will have the dorrecter of Dubois call you. No I’m sry nothing!! Then the guy hung up on me! I am so done eating there they lost my business and my father owns a business and we don’t treat ppl like that. I will take my business some where else for now ok.

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Cory June 17, 2014 at 9:40 am

ello,

My boyfriend and I ate at Ruby Tuesdays on 96th Street, Indianapolis on Friday, June 13th. I checked my bank account and noticed I was charged $31.00 and there is a pending hold for $300.00! This is absolutely unacceptable. I called the restaurant on Sunday evening and they said the hold would fall off on Monday. Well, it’s Tuesday and there is still a hold of $300 on my account. I have bills that are due and now they are late and I will be charged a late fee. I would like to know what plan you have in mind for compensation of my meal, my bills that are now late, and the late fees.

My boyfriend and love eating at Ruby Tuesdays and we eat there quite often but this incident could possibly ruin our chances of going back.

Please advise on when you will release MY $300 BACK TO ME and the compensation plan.

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Melisa Mckinney June 15, 2014 at 10:46 am

We ate at the Athens, Tn location on 6-13-14. Haven’t ate there in several months. Now we know why. We were not told about any specials yet the couple that sat behind us was told. Approximately 15 people in the restaurant around 4:30 pm and it took forever to get our food. My sons chicken was burnt, my mashed potatoes were cold, sent them back got some more, STILL cold! My husband’s shrimp pasta wasn’t hot but to avoid any more complaints he ate half of it. Waitress never asked if wanted more of those tiny morsels of garlic biscuits we had to ask. Manager came around never apologized for our food being nasty just wanted to know if we were locals and to download coupons. We are locals and we will never be back. $40.00 (with a coupon) we will never go back. As we were leaving a young man was at the hostess table, never said thank you, goodnight, nothing. Worst food ever for the price. Work on your customer service. Very poor.

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Laura cox June 14, 2014 at 8:48 pm

Ruby Tuesday fredericksburg virginia south point parkway, we purchased take out cheese fries and tai phoon shrimp, we live 7 minutes away when we got it home it was awful the cheese fries were one big glob of mess the small amount of cheese had no flavor the fries were a soggy mess, the shrimp that was supposed to be spicy had no flavor, very sad $ 21.85 wasted very disappointed I your food and the way the cook sent that mess out of the kitchen!

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Laura Kirby June 13, 2014 at 10:17 pm

My son works with a prick of a manager named Scott. Your customers love my son just because his last name is Villarreal he treats him like a wet back. He talks down to him treats his like he is below him. His coworks are also treated bad. Is you can’t deal with the jerk iI will. It won’t be pretty. I’m a nurse and I deal with all kinds of people. This Scott jerk needs to learn how to treat his staff. Just because my son won’t kiss his — and bow down to him he. Your Ruby Tuesday is located in Bryant, AR. Thanks for giving me a place to vent.

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James June 7, 2014 at 3:21 pm

Anybody home???
We went to the restaurant in Silver Spring, MD just wanting to get a couple drinks and some appetizers in between our shopping. After waiting for about 5 minutes to be seated no one came to greet us (almost no patrons) so we sat ourselves. We sat ourselves in the bar and waited for someone to take our drink order so we could get started.

The bar had two or three people that had food and drinks in front of them. After about ten minutes of listening to the bartender saying how she couldn’t wait to leave and the disturbing conversation she was having with another employee about how sexy certain people and things are we couldn’t take it anymore and had to leave. It was about ten minutes of waiting at the table and no one even bothered to walk near us.

We expect to get mediocre service, dirty tables and floors, not clean bathrooms but getting ignored is something different altogether.

Thanks for lowering the bar even more guys. Thanks for the good times. I’ll be sure to let everyone I know that frequents this restaurant.

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Travis Rutledge June 6, 2014 at 12:43 pm

I eat at ruby Tuesday last in alabaster Alabama and my son food was raw and he had at most of it until I noticed his burger was raw I took pictures and I’m talking him to d DR today and sending pictures to the health department and not only they should have gave me my food free they wanted to fix me something else for him my number is 205461XXXX

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Elizabeth Oneill June 5, 2014 at 9:51 pm

Early dnner at local RUBY TUESDAY was disturbing to say the least – the place was filthy: floor was stickt, dust on blinds, food/crumbs on windowsill, dirty wine glass, dirty silverware. Ugh! I will not be back and am considering a call to Board of Health in the morning. What a waste.,

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K. Abercrumbie-Gathers June 5, 2014 at 6:34 am

My birthday was June 1, and I waited for months to go to Ruby Tuesdays in Charlotte, Nc (Red Oak Blvd.) with my husband for my birthday dinner Sunday! I had my pick of ANY other restaurant in Charlotte, but both my husband and I LOVE your shrimp and grits and the salad bar. And I just wanted a laid back affordable dinner. So we stuck with Ruby Tuesday.

Needless to say, when we arrived, my husband told the hostess and our waiter that it was my birthday while I visited the restroom. The staff didn’t even offer me a free dessert!!!! Gosh! I could’ve gone to Applebee’s! At least they would’ve sang to me!

When we sat down I requested the “sunset strawberry daicquri” from the drink menu and the waiter says “oh, we don’t serve frozen drinks”!!! Soooo anyway, we both ordered the shrimp and grits and it was terrible! First, we noticed that their weren’t any sausages in either of our dishes. When I told the waiter, he said sausages weren’t included in this particular dish. I knew he was wrong because not only did it say it on the menu, but both my husband and I have had this dish SEVERAL times. Secondly, the grits weren’t done. So in the end, the waiter ended up apologizing for being wrong and brings us dishes of just sausages pretty much AFTER we finished our meals. Third, our waiter never cleared any dishes off our small table while we there, even when we had them pushed at the end of the table. I don’t know why!

Anyway, the food, the service, and the hospitality was terrible! I really really hate that I was trying to be humble and just go to Ruby Tuesdays instead of Ruth Chris or the Cheesecake Factory or something, but as I stated earlier, we LOVE the shrimp and grits and we’ve NEVER had a bad experience with your restaurant. I probably should’ve asked to speak with a manager, but I guess I was caught up in my “birthday bliss” and didn’t want to ruin the rest of my night. Nevertheless we still left a tip, but it’s probably our last time visiting this location.

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Crystal June 3, 2014 at 8:45 am

I worked for ruby Tuesdays in leesburg,Florida for 6 months. It started off as a great place I enjoyed going to work ,and working for my team. But when we were introduced to our new GM everything changed. He is rude to his back crew, has no managing ability and if your not skinny,beautiful you will not get anywhere in that company. I wanted to become a server and I have expirence as one, he told me”you don’t have the proper image for the front.” Which did not make sense because we even had a server who dressed horrible,shirt was wrinkled,did not have the proper black pants, and had no teeth. Other servers were some what like this as well. Then when I found out I was pregnant he worked me so hard I got really sick and thought I was going to black out he did not care and I ended up having to go to the er to make sure I was ok. He cut my hours,worked me extra hard,and have attitude everytime and I never did anything to him. I always made sure I came in with a clean uniform,hair was in a pony tail with a hair net(which I was the only one who wore one)and had a positive attitude with a smile. Now it’s been hard to find another job because it turns out he is giving them false information about me to get back for leaving. This is really the type of people you put as a GM and to represent your company?

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Richard June 2, 2014 at 11:18 pm

Richard Levine posted on Yelp, Google, Yahoo,Pissed Consumer,Urbanspoon

in the last week

Abuse by a blond bar tender. I have been abused and will never return here while she is working here.Goes around talking behind every ones back. One night she came up from behind me and pinched my nipple so hard I had throbbing pain for over an hour, she laughed and thought that was funny.On another occasion she stuck her pony tail in my ear ,very annoying. Last week she told me some personal information about another employee having a sugar daddy at the bar. She is spiteful and should not be serving. She is the meanest person, not like the rest of the staff including the manager who are great and never had a problem like this. I have been patronizing the restaurant for years, and have never had a nightmare like this. Farewell Ruby’s PS could this be Sexual Harassment ?

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