Ruby Tuesday Corporate Office

Ruby Tuesday Corporate Office Address

Ruby Tuesday, Inc.
150 W Church Ave
Maryville, TN 37801

Contact Ruby Tuesday

Phone Number: (865) 379-5700
Fax Number: (865) 379-6826
Website: http://www.rubytuesday.com
Email: Email Ruby Tuesday

Executives

CEO: Samuel E. Beall III
CFO: Michael O. Moore
COO: Kimberly M. Grant

Ruby Tuesday History

The first Ruby Tuesday was opened in 1972 by Sandy Beall near the University of Tennessee at Knoxville campus.  The chain opened a new store every 9 months for the next 10 years.

In 1982, Beall sold the company to Morrison Inc. for $15 million.

By 1985, there were 35 locations.

In 1996, Morrison spun Ruby Tuesday off as its own division with headquarters in Mobile, Alabama.

In 1998, the Ruby Tuesday corporate office was moved from Mobile, AL to Maryville, TN.

The company currently operates 850+ locations worldwide.

 

{ 96 comments… read them below or add one }

Linda Kerr April 16, 2014 at 11:02 am

My daughter just had a destination wedding in Rehoboth beach Delaware at the Henlopen Hotel. We decided to have the rehearsal dinner there. We chose to have it in the hotels breakfast room. We asked the Ruby Tuesday restaurant to provide the deluxe salad bar. A gentleman by the name of Steve brought the salad bar to the hotel, set the display up and gave them a nice bottle of wine. I didn’t get a chance to meet him, but he certainly went beyond our expectations. The salad bar was a treat and every one loved it. Please extend our thanks to Steve and your restaurant in Rehoboth beach. They made my daughter’s wedding day a great success. Thanks again, LInda Kerr, Langhorne, Pa.

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tracy smith April 13, 2014 at 3:59 pm

Please please consider a gluten free bun for your customers with celiac disease! Hundreds of thousands are being diagnosed with this terrible allergy & miss buns on their sandwiches when eating out! Be the 1st chain to do this & watch all the others follow!! Thank you

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Janel Nelson April 9, 2014 at 10:54 pm

My husband and I are professional drivers, we enjoy when we are able to get a hotel room and enjoy a good meal. Tonight outside of Atlanta we found a Ruby Tuesday. I myself was a server and bartender at chilis before becoming a driver. I know how customers should be treated. When we walked in I approached the hostess and told her we were going to set at the bar. We found a cozy booth and sat down. Just a few seconds later she came to the table and asked us to move because that section was closed. We told her we were sorry and moved to the bar. Ten minutes later we looked behind us in the “closed ” section and 3 booths were sat with all black families. I was very upset as well as my husband and complained to one of the bartenders. She went to the manager who took more than 45 minutes to come and speak to us. Nothing was done in this situation not even a free dessert was offered. This is a predominantly black neighborhood and we were the only Caucasians in the restaurant. For the first time in my life I felt prejudice. My grandson happens to be mixed and I could never imagine in this day and time we are still dealing with such stupidity. I will never again return to another Ruby Tuesday. Even though it was this location we had a bad experience it makes me wonder about the morals of this company.

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Tracy Rogers April 9, 2014 at 8:09 pm

On Tuesday April 7th, 2014 at approximately 7:30 pm, We entered your chain on Montage Mountain in Moosic Pa. When we walked in we were greeted by a nice gentleman who sat us. It was downhill from there. The salad bar was filthy! The glass on the back of the salad bar was all smuged and caked on dressing, the top of the salad bar had a ton of dust. We let that slide. We had menus that were stuck shut with what looked like a sauce of some sort. Just when we thought it could not possibly get any worse, I picked up my glass to take a drink of my iced tea and just as I put the straw to my mouth, the entire bottom of the glass busted. I was covered in iced tea. We look to find our waitress no one anywhere. It got to the point where I was almost walking into the kitchen to get a manager. The manager offered me a a rag to wipe off and another booth, Much to my surprise  since I was absolutely soaked from the waist to my knees, front to back. We declined! We don’t want any compensation. We will never dine in your establishment again.. We will also my our experience known on other sites such as trip advisor and pissed off consumer.com. Clean up your act Ruby Tuesday’s you chain on Montage Mountain is a disgrace!

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Radeana Hastings April 4, 2014 at 12:46 pm

Hi I am from Connecticut IB Academy. I sent a give back form under my teachers name, Mrs. Rachel Buck, but she never received any email saying that we can or cannot do a fundraiser at Ruby Tuesday. Can I receive an email of some kind of response please?

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Tom Rieder March 30, 2014 at 5:53 pm

I would just like to know why the salad bar ham looks like bologna. Tastes terrible. Also, how do you charge what you do for the smallest serving I have ever seen in any resteraunt. Your vegetables are like mush and definitely not fresh. If you expect people to return, please start putting some effort into your food and give people what they pay for.chicken breasts are half the size they used to be.

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Rhonda Brown March 29, 2014 at 11:25 pm

Your website just cleared everything I just typed. I just visited the Champaign, IL restaurant and the received poor service and the management is even worse. Had to wait on food and there were no biscuits made at all. Also,had to even ask if we would be receiving any. The waiter advised after our inquiry that the restaurant ran out and hopefully some might be prepared before our departure. The manager at the end of the meal presented us with only 3 biscuits, could have inquired for the inconvenience, exactly how many biscuits we would like. He did not compensate us at all for the incompetent poor service. Patrons pay way to much for such poor service and the way the economy is nowadays, who can afford this,. As I said in my last comment, the corporate office need to be revamped, because upon reading these complaints, it stands to reason they are not listening and obviously could care less for the patronage. I will definitely not be returning, nor recommending to any friends or family. I suggest that ALL of their restaurants be CLOSED!!!! Should have went to O’Charley’s or Friday’s like we started to.

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Rhonda Brown March 29, 2014 at 11:14 pm

Just had a bad experience with service and poor management in the Champaign, Illinois restaurant. The service is worse than we’ve ever experience at Ruby Tuesday. We see by the numerous negative comments the corporate office could care less what their business isn’t doing for their loyal customers. I definitely will not be returning, especially with the economy being as it is and to receive poor service for the high prices. Close them ALL!!!

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Stephanie March 29, 2014 at 5:34 pm

I wanted to make a complaint about the restaurant located in Deer Park, NY. The waitress walked past my table 9 times and never asked me if I needed anything. She did not come back to my table until it was time for me to pay the bill. I wrote a message on the back of the receipt to the manager which she did not show to him and in fact returned to me. When I spoke to the manager, he seemed somewhat disinterested in my complaint. I just wanted to let someone know that the service can be better.

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Doug March 27, 2014 at 10:09 pm

Terrible management!!!!!! I had to ask for someone to take my order. Staff just standing around indifferent and disrespectful. Only Justin tried to make things better. Fire the current managers or the store will end up closing.

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Tracy March 24, 2014 at 7:01 pm

I really need to speak to someone in charge because i was working at 3776 in Anniston,Al and called them yesterday and told them they had way to much going on in there for me to come back until its straightened out. They had drug abuse and i was told my own gm was getting drugs from a server. My gm also had a conversation about me with another server that was not necessary in any way. Im completly fed up with how they act and treated me. There needs to be some form of drug testing done on everyone that works there because im very sure you would have little to no employees working there and i plan on doing everything in my power to do something about this. Please give me a call at 256-282-XXXX

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m.dominick March 24, 2014 at 3:12 pm

Went to dinner at Ruby Tuesday on Pine Island Road in Cape Coral Fl. Ordered a Cheese Burger medium well. After twenty minutes the waitress served me. Took a few bites and to my astonishment looked at the meat and found it to be raw, not medium well. A day later I experienced stomach pain then had to go to the bathroom every ten minutes. Went to the doctor the next day, had food poisoning was prescribed antibiotics. While being examined by a nurse prior to seeing the doctor she told me she had the same experience at Ruby Tuesdays.
Like so many others, you have lost another customer for good !!!!!!

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pat March 24, 2014 at 1:15 am

The salmon salad was the worst…The waiter said it would be one large piece of salmon on top of salad but it was not! It was salmon nuggets with skin cooked on it. The skin would touch my tongue and I would gag. I ate the greens and veggie but the salmon I took home for my dog and he wouldn’t even eat the fish. For the the price it should of been a decent size skinned piece of fish. I will go to any other restaurant in Sebastian Florida if I want a decent piece of salmon.

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Tracey March 23, 2014 at 12:42 pm

I haven’t are at Rubys in years and after today, I remember why. I ordered the sea food trio. It was 100% gross. The lobster was over cooked, it tasted like rubber and I had to cut it with a knife. My crab cake, disgusting. It had 2 fine pieces of crab meat in it. The rest was all filler. The shrimp had no flavor at all. The service was horrible as well. We were never asked how the food was or if we would like a refill on our drinks. I will not be going back to Ruby Tuesdays in Gettysburg, PA EVER.

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Joan March 18, 2014 at 4:19 pm

Advertising of specials on tv didn’t transfer to real time at ellenten fl. Location
No salad bar included with new flatbread as advertised.
Very disappointed as we consider it one of the best salad bars offered

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Doug McComas March 16, 2014 at 1:15 pm

Reading the horrible reviews posted below, I find it difficult to imagine that this establishment is still in business. I have refus3d to darken the door of a Ruby’s in over two years. Because I am with others, I ended up at the one on Campcreek Parkway in Atlanta. I see NOTHING has changed in two years. Worst salad bar…dark, slimy lettuce. No salads like cole slaw, cottage cheese, apple sauce, etc. You make people pay extra for a glorified side salad! The final straw was the Nutrisweet discuised in yellow envelope. Everyone knows that Splenda is yellow and Nutrasweet is blue. Come on!! I won’t be back again. Like the lettuce, slimy tricks and overpriced food!

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Schyla March 16, 2014 at 9:08 am

Don’t know how to make a formal complaint but guess I’ll start here. Ruby Tuesday in Washington DC Tivoli Square. Terrible Service. My 4 children and I were completely ignored. We were seated and after waiting 20 mins..not one person attempted to take our order..ask us if wed like water..not one word!..We walked out ..

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S. Kedzierski March 15, 2014 at 4:43 pm

I am appalled – I’ve just witnessed the most horrible customer service I’ve ever seen – and it happened at your Ruby Tuesday restaurant on US Rt. 1 in Iselin, NJ. This restaurant used to be a favorite of ours – but until the issue has been resolved, we won’t be back – and the issue didn’t even happen to us! Your manager should be fired – he does not belong in the hospitality business. Your table staff needs training, or perhaps you need a customer training procedure for when things go wrong. Here’s what I saw.

I was facing the booth in front of us – and it’s at that table where the issue occurred. My husband and I both heard a noise – it sounded like something substantial fell onto their table. I looked up to see the customer holding the remains of his empty drink glass, the bottom of the glass was missing, and he’s saying to his companion that the bottom just fell out of his glass. (I was drinking lemonade and his glass looked about the same size and shape.)

I see him get up – and the entire upper part of his jeans leg, near the crotch, is wet.

The man stands up and waits around for a bit, presumably hoping someone will come by, but no one does, so he sits down and waits, but still no one comes over. Eventually he apparently saw his waitress at the booth caddy corner to ours, and so goes over to her and very calmly asks her to come over – then shows her that his glass has shattered and dropped out onto him and the table.

She apologizes, goes away and gets a cloth to clean up, and on her return, I vaguely overhear her explaining that this occurrence used to happen when the dishwasher got the glasses too hot, but it rarely happens now.

At this point, she should have immediately gotten the manager and he should have apologized profusely to the customers and comped at least one, if not both, of their meals. After all – though I don’t know if the shattered glass landed in their main meals, I do know the glass he was holding looked sharp and dangerous, it dumped liquid all over the customer, he’s all wet, and it ruined their afternoon out.

Instead, what happens? The server returns and says she got her manager to comp their drink. Well of course he should have comped the drink – the customer didn’t get to drink it – it dumped all over him. But wait.

A few minutes later, the couple gets up to leave, and since I’m surprised that the manager has still not come over to apologize for their inconvenience, I stop them on their way out and ask what the restaurant did for them, since I’d seen the whole incident.

They say their drink was comped. I ask, “didn’t they comp your meal?” – and the wife replies, no, but she kind of also thought they would have done something more. She thanks me for asking and says she’s going to go ask the manager about it.

The next part of the conversation was mostly out of earshot range, so that I couldn’t fully hear what was going on, but I do hear the manager, rather rudely saying he already comped the drink and can’t comp the meal. The customer was speaking calmly – so it was too quiet for me to hear what was said next, but the wife comes back to the table and I see her counting out cash, and she looks mad. Meanwhile the husband is still talking with the manager – I can see that the manager is getting a heated up and they’re getting physically closer to one another – and the customer lightly puts his hand on the manager’s chest – looked like he was trying to keep the space between them – it wasn’t a push or anything threatening or violent in any way.

Next the manager comes over towards their table where the wife is still counting out money. Since the manager is walking right past us, and I don’t think he’s treating these customers with any degree of empathy for their ruined meal, and he hadn’t seen what happened when I had, I said, “excuse me, I saw what happened” and he rudely and tersely stops me and says, “it’s none of your business, stay out of it” – or something very close to that. (True, it wasn’t my business, but he could have at least said, “thanks for your concern, but…’)

Anyway, he then tells them that he is going to take care of it and is getting their license because they “got physical” with him. And then he moves off.

The husband relates to us that the manager wasn’t paying for the meal, and told them to get out of his restaurant!

You MUST be kidding. Because we were on our way out at this point, I gave the couple my business card, in case they needed any kind of witness, and as we left, a policeman enters – as the manager apparently actually had called the police!

So, while it was no doubt purely accidental that the glass broke, your policy is to comp the drink that dumped out all over them, but do nothing about the meal they didn’t get to enjoy or the fact that your glass was sharp and potentially dangerous. Then, to add insult to injury, act rudely, tell them to get out of your restaurant, and call the police on them?

I don’t know if it was racial. (Couple was African American, the manager and we are white.) I don’t know the manager’s name, but he was on duty at about 2 pm today, March 15, 2014 at the Iselin Ruby Tuesday. He’s tall – about 6’ tall, maybe more, white, has a beard, brownish-greyish hair.

In any case, I like your food, and we go to Ruby’s for lunch on average 1 to 2x/month. Should you fire the manager, (as he doesn’t belong in a customer service role, and you certainly shouldn’t want him representing your restaurant), and if you give your wait staff better training, and also do something to apologize to the couple that you mistreated, I’d be happy to return one day.

Otherwise I’ll be taking my business elsewhere. I certainly wanted you to be aware – since I know that you can’t correct that which you don’t know about. And you should certainly know about this! It is absolutely terrible mistreatment of customers.

I’d appreciate a response, and you have my email.

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Rolica Barner March 16, 2014 at 4:33 pm

Good Evening Suzy,
I am the wife of the couple that you witnessed in the Ruby Tuesday’s incident. Let me start off by saying that I so much appreciate your comment and concern. As horrible as the incident was for us, my husband and I paid the bill, and was on the way out the door until you asked us about the situation and if the manager assisted us. The manager didn’t so I decided to ask for him or her. When I did speak to the manager, who said his name was Bob Kennedy, he basically degraded us, as if we did something wrong. What the manager said to us early in the conversation was, “I was to busy to come see what happened. We comped your drink and gave you a slice of cheese cake so that’s it.” My comment to the manager was that we are patrons of your establishment. A glass broke in my husbands hand, but you didn’t feel it was important enough to address the issue. The manager stated that our server was also a manager and she handled it. At that point, I went back over to our table to take pictures of the broken glass that no one cleaned up, to send to corporate as part of my complaint. And as I was taking a picture, I glanced over to my husband who was speaking to the manager. Bob (if that’s his real name) picked up the bag with the slice of cheese cake in it. He shoved the bag into my husbands chest and told him to take the cake and GET OUT. I tried to get another picture but the manager came behind me and told me not to worry about the bill, but he wanted us out NOW. As we proceeded to leave, the manager said he was going to follow us out to get our licence plate to call the police. He said my husband assaulted him. So I told the manager that I will NOT leave until the police arrive because I feel we were assaulted. As you witnessed, the police came. At the end of the day, the manager would not accept our money, but told the police that we were not allowed back into the restaurant.

Suzy, I have never been in this type of situation before EVER. I was humiliated and hurt. And because of this, I feel the manager should be reprimanded. On Monday morning, I am reaching out to the corporate office via phone. I may also seek legal representation on the matter. That is how upset my husband and I both were.

Once again Suzy, I really, really appreciate your concern. And I heard you attempt to speak to the manager on our behalf, and he told you that It was none of your concern. I felt so bad, but then again, it just showed me how disrespectful this manager was.

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Stacey Coates March 14, 2014 at 9:43 pm

A couple of weeks ago I went to 4411 New Bern Ave Raleigh, NC with my two daughters and i walked out of that restaurant feeling like I was smacked in the face. The waiter we had was TERRIBLE. He was very rude and even treated my daughters horrible. Just as an example whenever he would bring something that we asked for to the table we would all say thank you and he acted like he did not even hear us and that is after we asked about three times.
This is the first time EVER in my life I left a restaurant without leaving a tip. I felt so bad about doing so but my 11 told me not to feel bad because that waiter did not deserve a tip after the way he treated us.

I came home called the manager, who was not very nice herself and we spoke and she said that she will have her manager call me and i have not heard a peep.

NEVER going back to Ruby Tuesday’s. This is my last attempt to communicate about this.

Thank you

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Carolyn House March 14, 2014 at 4:09 pm

Ruby Tuesday is using false advertising for the size shrimp on the seafood trio. Lobster, crab cake (very thin and small and shrimp(they are no larger than medium shrimp. However the restaurant is advertising on their menu Jumbo shrimp. Laughable plate of food for 19.00. I asked the manager would he describe the shrimp as jumbo. He avoided the question and said a lot if people are dissapointed with the amount and size of the food. I decided to get a crab cake(which was larger) and salad bar. I call it bait and switch!

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Regina March 10, 2014 at 1:03 pm

Showed the waitress our “$5 off $15.00 Purchase”. She told us to give her the coupon when she us the bill. She brought the coupon back and said that she was sorry but our bill had to be exactly $15. Maybe this makes sense to someone else but it sure didn’t make sense to me. They can have their terrible for and their coupons. Never again!

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Scott March 14, 2014 at 4:16 pm

I dont understand how thats so hard to comprehend. $5 off a $15 food purchase. It doesnt take rocket science to figure that out. If you spend $15 on food, then you get $5 off. Simple. If you spend $14 then guess what, you dont get $5 off. SMFH.

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Rick Matthews March 7, 2014 at 6:45 pm

Ruby Tuesday is the most heartless company to come down the pike in a long time. Ruby Tuesday closed their Owasso Oklahoma store a few days ago. They new 8 days prior that the store was going to close. The, so called, management chose not to inform their employees. When the employees arrived to work there was a letter on the front door telling them they had no job. Some of these workers have children to support. Me, my family around the country, my friends & everyone else I can pass this story onto will NEVER enter a Ruby Tuesday no matter where we are. It’s companies like yours that’s driving the American worker into an early grave. You heartless, cowardly SOB’s.

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Karen Stewart March 4, 2014 at 2:02 pm

My husband and I went to the Spanish Fort, Al location on March 4, 2014. We were seated immediately and told our server would be right with us. We were the only 2 patrons in the restaurant at this time. We waited 12 minutes and nobody even came to the table to bring water! We got up and walked to the door where the greeter and a waitress were in full view. We left the restaurant without either of them making eye contact with us. We went across the street and enjoyed a lovely lunch at Olive Garden. I will never go back to RT.

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Bobbi Jo Grant February 24, 2014 at 5:18 pm

Lasr night Feb 23, my husband and I went to the Mililani Hawaii restaurant and had to wait over 45 min for our food. The manager offered us a salad bar for free. I ordered the seafood trio and was told that there were no more crab cakes. I was offered double shrimp. When we finally got our food I was disappointed by the serving size. The lobster tail didn’t have enough meat to feed a bird and I had 6 shrimp. They were nasty and made me nausous. The whole meal was cold too. This was the second time we waited over 45 min at this restaurant. I love Ruby Tuesday, but this restaurant in particular is making me change my mind about it.

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Trolanna Hill February 24, 2014 at 10:29 am

February 22nd, 2014 my Family treated our dad out to lunch for his 60th Birthday, which is a milestone in itself. We had a party of about 15-20 people in attendance @ the Sikeston, MO location Store # 4658. Our waiter’s name was Brandon. Although he appeared to be nice, by the end of the day I sadly found out him to be a liar and a thief. I paid half of my meal with cash and the other part debit. He informed me that after a couple of attempts of swiping my card, it wouldn’t let him take the 29.90 off. (I had already gave him 30.25 in cash) My meal came out to 59.99. So I asked “Do you guys not take MasterCard, because I’m positive the money is on there? ” He responds, “Yes we do, but I don’t know what’s going on. But Hey, I did take the drinks off, which I’m not supposed to do, in order to make it cheaper for you. Since it’s 23.33.” My sister, whom was sitting beside me gave me 25.00. My nephew hands Brandon the Black Bill book back with my money and I NEVER saw Brandon after that. I was like Ok, he can have the few dollars tips (although he was tipped handsomely by our party.) On the interstate home, I decided to check my card because something wasn’t sitting right with me, and boom! He had indeed swiped my card 8 TIMES! IT HAD TOOK OFF 28.00, PLUS HE POCKETED THE 25.00 I THOUGHT I WAS supposed to pay, since HE CLAIMED MY CARD WAS A NO-GO! I immediately called back up to the restaurant and management was RUDE AND BRANDON SAID HE RECALLED NO SUCH TRANSACTION!!! The management then tells me haughtily that They WILL PUT THE 23.33 BACK ON MY CARD…EVEN THOUGH IT WAS 28.00 THAT WAS DEBITED! 6.86 has been refunded to my card…I guess I’m dumb and I am SUPPOSED TO ACCEPT THAT…NO WAY!!!! I need immediate contact, as I am HIGHLY PISSED!

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Deanna Johnson February 25, 2014 at 1:20 pm

Had a similar two weeks ago ruby Tuesday off arrowood in Charlotte nc took my family out the bill total was 167 but when I checked my card is was 192 he put his own tip in after I left him a tip will not go back there and manger at store said I wrote the tip in really u gonna take the waiter word over mine I’m still pissed

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Teresa Mesecar February 22, 2014 at 5:14 pm

Saturday February 22, 2014, My grandma and I went to the Battle Creek,Michigan restaurant and got treated horribly. We waited for 45 minutes for our food and no silverware on the table for my grandma and no napkin for her either. We ordered the Chicken Broccoli Alfredo and grandma ordered a Cheeseburger with fries. We got our food and it was completely cold and my food was horrible the chicken was dry and the broccoli was tough and the noodles were not even done. I will never go there again and we talked to the so called Manager and he did not want to compensate us at all. I told him that he better do something i am not paying for Poor Quality Food! So after he threw a fit and acted like he didn’t even care he paid for our bill. I am not going to ever go there again. The salad bar was nasty and the service was terrible and the Manager had a complete Attitude Problem too. So I will not be going there Ever Again. The table that was across from us had the same problem with the manager and was very unhappy and not treated well either. So think twice before going there ever again.

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peggy February 22, 2014 at 4:32 pm

Sitting at Runy Tuesday on Central Ave in Hot Springs, Arkansas. Waing.for a cheeseburger and kid sundee for over 20 minutes. While here there has been a fight in the kitchen that everyone in the bar area has heard. Just thought you would like to know.

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Katie Lacher February 20, 2014 at 12:32 pm

Okay well it started off ordering the drinks and one of the drinks was a hot green tea with a glass of ice on the side…well after asking about 3 times finally ice comes but in a small cup and we asked for a glass. Then we normally get biscuits with our food well after finishing our salad I asked the waiter are we getting biscuits he said well there in the oven finally after getting the biscuits at this point we were done with our salad dinner comes shortly after. Well before dinner comes out the waiter take my empty raspberry fruit tea and I know it’s free refills well never says would you like another just takes it I’m eating my food and I asked for another well by the time I was done with my meal my drink finally arrives! So then before our meal comes out I placed a burger order to go and I said you can put the order in now well low and behold we ask him about the burger after dinner he claims he never was TOLD THE ORDER! Then we remind him of what we said he said oh yeah well I didn’t put it in yet! So we wait for over 30 minutes for the burger on this time I am very upset so the manager comes over also one thing I didn’t mention when carrying the food out our servers hand is in the food!!!! Gross!!!! So we tell the manger all this and he says sorry and says I want to give you a free dessert and next time ask to not be seated with him!!! And all he offers us is a free dessert that’s not how ruby Tuesdays work I don’t believe. So the manager bring out the to go order and it is all wrong all he says is sorry! I’m sorry but this is unacceptable.

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Teresa Mesecar February 22, 2014 at 5:22 pm

Oh and the so called Manager wanted to give us a free dessert and i said no way i am not going to have that and he acted like he didn’t even care and the staff needs Training on How to Have Good Customer Service Skills Too! The manager was very rude and not willing to do anything but in the end he threw a fit and did it anyway. He said I am not going to take this abuse from you and i said its not abuse its the Truth!

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teisha February 10, 2014 at 1:28 pm

not happy at all!!!! poor service as far as the coporate office goes!!! i complainted about the lobster meals and the coupons which was a rip off. she was very smart and ignored the part about the food and was trying to tell me its not up to me how the coupon works, but we didnt get 50% off i dont care how the computer does it, its a rip off and she was rude. its false advertisement however they put it!!! She tried to make me feel like i was wrong and dum, no i know what im talking about!

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teisha February 10, 2014 at 6:40 pm

*Complained

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aaron February 8, 2014 at 11:52 am

So much for employment opportunity. I applied, figured I had a shot @it as I user to be a Manager at Texas Road House. Not even a response for applying. Even a nice “hey thanks for applying” . You have lost my appreciation for your company and I will reccomend as much to my friends and family. And so u know, most of your ribs n shrimp are great, tho your burgers are lousy except for the flavor of the sauce they add, they are tasteless. Sorry you had to lose a dedicated customer. I’ll be sure to let others know :) have a nice day!

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PittmanLady January 30, 2014 at 11:17 am

Ok,, I just talked to Jonathon, Facilities, at the Corporate level to find out why the hot water in RT- Georgia is turned off or not working in the ladies restrooms! I explained I purposefully left the water running before I entered a stall to find out if the water would evidently warm up after I came out of the stall. No such luck! Johnathon assured me he would look into this matter to be sure it is corrected.

If I cannot wash my hands in hot water before leave the ladies room that means the Servers and Food Prepares cannot wash their hands in hot water before leaving the ladies room! YUCK!

Stay tuned!

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Catherine January 26, 2014 at 7:17 pm

We occasionally go to the Treasure Coast mall and eat at the Rt. We have good service and decent, but seldom excellent food. Today the food was awful and the service poor. We won’t spend our hard earned funds there again. You should take a hard look at that facility. When it’s fixed, maybe we’ll try it with a coupon , but I’ll have to see it to believe it. Let me know. Thanks and good luck.

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teisha February 10, 2014 at 1:46 pm

their buy one get 50% coupons are a rip off

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Mark January 25, 2014 at 6:16 pm

For several years, your Iselin NJ RT was my favorite place to eat. I would go there several times a week, where the staff all knew me by name, and always took care of me.

Then, in addition to your decision to delete the Sunday Brunch menu, which I always attended, you most recently made the decision to keep your music at a mandatory minimum volume that is so loud that it makes it too painful for me to stay. I am a US Military Veteran and I suffer from tinnitus in the ears.

It is absurd to me that your staff cannot comply with my simple request to keep the music lower.

But if that is your decision, then I can never go back to this RT ever again, and you have lost a steady customer-Forever!

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Stephen Wilkerson January 19, 2014 at 1:54 pm

I live in Owensboro Kentucky. We want our Ruby Tuesday back. My friends & I grew up with Rubys for 25 year’s & now we don’t have one. The Tumbleweed closed. Put it there or highway 54. DDevelopment is exploding out there.

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Stephen Wilkerson March 9, 2014 at 2:55 pm

We still want our favorite restaurant back in Owensboro!!!!

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Kieva January 18, 2014 at 9:45 am

The Ruby Tuesday located at 6360 Newtown Rd, Norfolk, VA 23502 is a very ghetto place. A lot it’s employees need to be trained on work ethics, customer service and how to work as a team. There is only 1 decent manager there and that 1 is leaving soon. The others there do not abide by laws and regulations and need to be trained as well. The place is also filthy. As in it has an unclean smell. This needs to be reported and will be reported.

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Jeff Crihfield January 2, 2014 at 1:55 pm

This is absolutely NOT a COMPLAINT!!! I have nothing but good things to say about your restaurants. Actually, I guess this is a complaint about the lack of your awesome restaurants, in West Virginia!! We eat out quite often, and would do so a lot more often, if you would put one of your establishments near Charleston. I heard that you are considering building a restaurant in St. Albans, Wv. I would be a regular customer, and I may even move there so I can get there much faster!! LOL But seriously, we find your food to be good quality, and it’s priced reasonably. Also, the service is top notch, especially at your Clarksburg, Wv location. But the complaint that I have is the fact we have to drive so far, to enjoy your fine food. I hope you will take this comment/complaint, seriously, and build a restaurant in St. Albans or even better, build one in Charleston. Thank you for serving such fine food, and hiring mostly, topnotch employees.
A very happy and frustrated, customer,
Jeff Crihfield

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Abby December 28, 2013 at 3:52 am

The management in spring lake NC has a major problem with complying with the laws. Employees are being treated poorly and being taken advantage of!

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