Ruby Tuesday Corporate Office

Ruby Tuesday Corporate Office Address

Ruby Tuesday, Inc.
150 W Church Ave
Maryville, TN 37801

Contact Ruby Tuesday

Phone Number: (865) 379-5700
Fax Number: (865) 379-6826
Website: http://www.rubytuesday.com
Email: Email Ruby Tuesday


CEO: Samuel E. Beall III
CFO: Michael O. Moore
COO: Kimberly M. Grant

Ruby Tuesday History

The first Ruby Tuesday was opened in 1972 by Sandy Beall near the University of Tennessee at Knoxville campus.  The chain opened a new store every 9 months for the next 10 years.

In 1982, Beall sold the company to Morrison Inc. for $15 million.

By 1985, there were 35 locations.

In 1996, Morrison spun Ruby Tuesday off as its own division with headquarters in Mobile, Alabama.

In 1998, the Ruby Tuesday corporate office was moved from Mobile, AL to Maryville, TN.

The company currently operates 850+ locations worldwide.


{ 137 comments… read them below or add one }

Venita July 27, 2014 at 1:20 am

We (a family of 4) went to the Ruby Tuesday on Bush River Road in Columbia, SC. The hostess was polite but the good service stopped there. Our sever was so cold, we could have gotten the food from the frozen food section at food lion. Never came back to check on us, never offered any drink refills and she had the bill wrong! When this was pointed out to her – the attitude worsen. We finally said forget it; asked for drinks to go and after 7 minutes, I gave up. When leaving I told her about it and she said here they are you can have them. I said no thanks and she told me I could talk to a manager. After speaking with him I understand why. His attitude was as poor as her attitude. No apology for the terrible service or anything. So, I am posting on my church website and our sister churches sites. Only go to Bush River Ruby Tuesday if you need to test your patience. Also, I am sending it to all my Facebook friends.
In Columbia, SC church groups fellowship at local restaurants after church; RUBY TUESDAY WILL NOT BE ONE IF THEM!


Venita July 27, 2014 at 1:24 am

We (a family of 4) went to the Ruby Tuesday on Bush River Road in Columbia, SC. The hostess was polite but the good service stopped there. Our sever was so cold, we could have gotten the food from the frozen food section at food lion. Never came back to check on us, never offered any drink refills and she had the bill wrong! When this was pointed out to her – the attitude worsen. We finally said forget it; asked for drinks to go and after 7 minutes, I gave up. When leaving I told her about it and she said here they are you can have them. I said no thanks and she told me I could talk to a manager. After speaking with him I understand why. His attitude was as poor as her attitude. No apology for the terrible service or anything. So, I am posting on my church website and our sister churches sites. Only go to Bush River Ruby Tuesday if you need to test your patience. Also, I am sending it to all my Facebook friends.
In Columbia, SC church groups fellowship at local restaurants after church; RUBY TUESDAY WILL NOT BE ONE IF THEM!


Debbie Laughlin July 26, 2014 at 2:58 pm

I and my husband are long-time customers of the Erie, PA Ruby Tuesday’s. I had dinner there yesterday and was very disappointed to learn that the crab cakes have been removed from the menu. Truly, that was one of your most outstanding offerings and, frankly, the best crab cake in town. Through the years, I have also heard fom a number of others that they also found your crab cakes to surpass others offered in Erie restaurants and many of us go there just for the crab cakes. Please consider returning this to the menu.
Earlier this year I also learned that the Blondie was removed, also very disappointing. It was a refreshing departure from all of the chocolate desserts on offer on most menus, That used to be my go-to dessert. Sometimes, we would stop in just for dessert because the Blondie was so delicious. It was just right, not too many chocolate chips, and the contrast of the warm Blondie with the cold ice cream was wonderful.


Cindy Eldridge July 21, 2014 at 2:16 am

I am very unsatisfied with my visit to Ruby Tuesday in charlotte, nc. From the hostess to the waitress to the food, it was terrible. The manager was so preoccupied with several of the wait staff at a back table in the bar with what appeared to be their kids to focus on customers. I will not be returning unless some action Is taken.


Annette July 18, 2014 at 1:31 am

To whom this may concern,
My Mom, my daughter and I visited your Piscataway, New Jersey Ruby Tuesday restaurant this evening, we presented a coupon for buy 1 entrée, get the other entrée 50% off.
See attached receipt where 2 entrees were ordered and an appetizer was ordered by my Mom. When we received the bill, we noticed the 50% was not deducted off the purchase of one of the 2 entrees.

When brought to the attention of your restaurant manager, Jeff, he looked at us as if we were stupid and as if we were complaining. He told us because the appetizer was brought out to the table at the same time as the 2 entrees, it moved the appetizer to entrée status and the 50% coupon was taken off of the lesser amount.

Okay, I am a grown woman and very respectable and did not want to cause any problems, so we just paid the bill and left the restaurant NEVER to return to that location EVER!

Bottom Line: My Mom ordered an appetizer, she was asked if she wanted to have it brought out at the same time as the other dinners. We were not advised that this would be considered an entrée being that all she had to eat was the appetizer.

I am writing this letter to advise you of the fact that all your Manager had to do was correct the bill – he knew that appetizer was not an entrée item because it came with nothing else, but he was not personable or helpful at all.

I have been going to Ruby Tuesdays from Maryland, New Jersey etc…. this is the only time that I have met with an uncaring attitude from your management staff.


Ria St. Louis July 16, 2014 at 12:49 pm

Ruby Tuesdays should consider retraining for their staff. this is about the branch at invaders bay in Trinidad and Tobago and their service is horrible. I tried contacting Mr. Cozier who i assume is the representative for the holder of the franchise but he took at tone that would leave me to assume that i was the one at fault or at trial . if this is the type of service that i can expect from the franchise I’d gladly keep my hard earned money and go to one of the many other restaurants at my disposal. i even went so far as to post my complaint on their Facebook page for the branch and it was later removed so as a last resort i am writing to your office with my original complaint. i am not saying that the bias was racially motivated because i would have complained regardless of the race of the second party but it does make you wonder not so?……….. See complaint below

Maybe someone should send the so called “HOSTESS” that worked at the POS branch of Ruby Tuesdays on Friday 11th to training! We decided to go there after a pricesmart visit and the place was packed except for the area directly behind the hostess and the one set of seats directly in front of the door. We asked to not be seated by the door and was told that 4 people was not enough to “qualify” for seating in the only empty section. While waiting for our food, 3 Caucasian customers came in and were immediately seated in the same section that 4 people did not qualify for! I filled out a comment form that I’m certain was discarded and I told the HOSTESS about it. Think I’m over reacting? I don’t care! Think I’m just one person and my little complaint can’t do any damage? Let’s see! Just remember, bad publicity spreads quicker than the good.


Michael sonnenberg July 13, 2014 at 8:24 pm

Went to ruby Tuesdays in coral springs Florida . The worst meal in quite some time . Ordered the jumbo shrimp meal for 15.99 …. what a joke . Shrimp were mediums 41/50 . Not to mention they were rubber . The waiter smelled of marina and it showed in his service . What a shame . My child’s chicken strip were sad .. 3 of them all of about 2 1/2 inches long . I don’t know if this is a corporate or franchise store . But you won’t keep customers that way .


Kyle July 13, 2014 at 6:34 pm

Not sure why Ruby Tuesday’s in Pocomoke City Md. decided to let everyone where blue jeans but it is pretty unprofessional now. What a big change.


Debbie Wuest July 10, 2014 at 6:38 pm

I’m very disappointed that the company took the hot wings off the menu, I really looked forward to having them. Is there any plan in the near future to bring them back?


Trey thornberry July 10, 2014 at 3:03 am

I’ve been also discriminated to actually be hired at any San Antonio ruby Tuesday location. Because I’ve sent in a complaint about management before and they talked to each other and told each other not the hire me . I know this because I have friends working there that will tell me they don’t want me getting the manager caught. I have seen many things at this specific location and I think it’s unfair that I can’t be hired just because managers/employees are scared that I will tell on them. Also I’m not able to work at ruby Tuesday because my former girlfriend works there and it’s against “restaurant policy” to have couples working when there are more then 4 couples at this specific ruby Tuesday. I just think everything is about under the counter money and they want me as far away as possible so they can keep there cover . Please contact me ASAP at 210782xxxx or email xxxxxx@gmail.com like I said I will take things in my own hands if nothing is done about this. Sincerely trey


Trey thornberry July 10, 2014 at 2:22 am

Sh**tiest restaurant I’ve ever been to. Alamo ranch In San Antonio Texas. All the managers sell drugs ontop of them having personal realastionships with employees. They will Try to hide it and make up some story to not have them caught I’ve watched everything and have proof. Managers making drug deals outta the store including multiple times seeing manangers smoke in the dumpsters . Shittiest rubys I’ve ever been too. If nothing is done to improve I will on my own bust everyone and ruin this business.


Rhonda Warren July 6, 2014 at 10:58 am

My family and I went to Ruby Tuesday in Albany Ga., We could not get the waitress to bring us extra plates or refills on our drinks after asking her four different times, I finally went to the bar and got it after waiting appr. 20 mins. we had ate our entire mile before she brought us a refill there was 4 of us and we spent a lump some of money.


Richard July 4, 2014 at 5:29 pm

This is for Ruby Tuesday in Lauderhill, especially the manager to look at, and contemplate.


“A customer is our most important visitor. He is not dependent on us ; we are dependent on him. He is not an interruption of our work; he is the purpose of it. He is not an outsider to our business; he is part of it. We are not doing him a favor by serving him; he is doing us a favor by giving us an opportunity to do so”


Alisha July 4, 2014 at 1:46 pm

Went here today bad service and my daughters hamburger was raw


Bill Jones July 4, 2014 at 12:08 pm

I had the worst experience at the Bossier City LA Ruby Tuesday on July 3rd. I sat in the bar section and was served by Elizabeth. She constantly complained about how the company was run and how she couldn’t get this or that and that it was the only company she had ever worked for that she couldn’t get what she needed. She also did not acknowledge my wife and I until we had been sitting there for over 10 minutes because she was too busy “chatting it up” with another customer. (Where I overheard her complaints) We have visited this restraunt many times and have never had a problem or experienced such horrible service from any of the employees until last night. Food was delicious as always, but muy suggestion is to get rid of negative complaining employees that can’t seem to provide the service I have always been accustomed to at this restraunt!


james e. knable June 27, 2014 at 11:57 pm

gee guys, usually good, this week horrible service and food not made to order, return to kitchen and worse than originally plating. Come help.


Sarah Greenspan June 27, 2014 at 5:53 pm

Went into Florence south Carolina ruby tuesday. I went to go use the bathroom and it was disturbing it was very nasty. It makes me wonder how clean your restaurant. I wonder how clean your employees hands are. I highly recommend people not to go there. Very gross.


Lisa June 26, 2014 at 8:47 am

My Fiancé and I ate at Ruby Tuesdays in Dubois PA the worst service I ever had found wax paper in my food and the only thing they would say was we r sorry not would u like another 1. Well it gets worse I left a tip on the table and used my debit card to pay for the horrible dinner my bill was for 37.04 I looked at my bank statement 2 days later and they charged me 40.00 ok I get 2.96 isn’t much but the fact that they took my money with out my nolage really bothered me that is THEFT. So I called and spoke to a manager and all she could say was I’m sry I will refund that and ur dessert that u found the wax paper in and that will take 5-7 business days!!! Acted like it was no big deal. So I called corporate and again same thing I will have the dorrecter of Dubois call you. No I’m sry nothing!! Then the guy hung up on me! I am so done eating there they lost my business and my father owns a business and we don’t treat ppl like that. I will take my business some where else for now ok.


Cory June 17, 2014 at 9:40 am


My boyfriend and I ate at Ruby Tuesdays on 96th Street, Indianapolis on Friday, June 13th. I checked my bank account and noticed I was charged $31.00 and there is a pending hold for $300.00! This is absolutely unacceptable. I called the restaurant on Sunday evening and they said the hold would fall off on Monday. Well, it’s Tuesday and there is still a hold of $300 on my account. I have bills that are due and now they are late and I will be charged a late fee. I would like to know what plan you have in mind for compensation of my meal, my bills that are now late, and the late fees.

My boyfriend and love eating at Ruby Tuesdays and we eat there quite often but this incident could possibly ruin our chances of going back.

Please advise on when you will release MY $300 BACK TO ME and the compensation plan.


Melisa Mckinney June 15, 2014 at 10:46 am

We ate at the Athens, Tn location on 6-13-14. Haven’t ate there in several months. Now we know why. We were not told about any specials yet the couple that sat behind us was told. Approximately 15 people in the restaurant around 4:30 pm and it took forever to get our food. My sons chicken was burnt, my mashed potatoes were cold, sent them back got some more, STILL cold! My husband’s shrimp pasta wasn’t hot but to avoid any more complaints he ate half of it. Waitress never asked if wanted more of those tiny morsels of garlic biscuits we had to ask. Manager came around never apologized for our food being nasty just wanted to know if we were locals and to download coupons. We are locals and we will never be back. $40.00 (with a coupon) we will never go back. As we were leaving a young man was at the hostess table, never said thank you, goodnight, nothing. Worst food ever for the price. Work on your customer service. Very poor.


Laura cox June 14, 2014 at 8:48 pm

Ruby Tuesday fredericksburg virginia south point parkway, we purchased take out cheese fries and tai phoon shrimp, we live 7 minutes away when we got it home it was awful the cheese fries were one big glob of mess the small amount of cheese had no flavor the fries were a soggy mess, the shrimp that was supposed to be spicy had no flavor, very sad $ 21.85 wasted very disappointed I your food and the way the cook sent that mess out of the kitchen!


Laura Kirby June 13, 2014 at 10:17 pm

My son works with a prick of a manager named Scott. Your customers love my son just because his last name is Villarreal he treats him like a wet back. He talks down to him treats his like he is below him. His coworks are also treated bad. Is you can’t deal with the jerk iI will. It won’t be pretty. I’m a nurse and I deal with all kinds of people. This Scott jerk needs to learn how to treat his staff. Just because my son won’t kiss his — and bow down to him he. Your Ruby Tuesday is located in Bryant, AR. Thanks for giving me a place to vent.


James June 7, 2014 at 3:21 pm

Anybody home???
We went to the restaurant in Silver Spring, MD just wanting to get a couple drinks and some appetizers in between our shopping. After waiting for about 5 minutes to be seated no one came to greet us (almost no patrons) so we sat ourselves. We sat ourselves in the bar and waited for someone to take our drink order so we could get started.

The bar had two or three people that had food and drinks in front of them. After about ten minutes of listening to the bartender saying how she couldn’t wait to leave and the disturbing conversation she was having with another employee about how sexy certain people and things are we couldn’t take it anymore and had to leave. It was about ten minutes of waiting at the table and no one even bothered to walk near us.

We expect to get mediocre service, dirty tables and floors, not clean bathrooms but getting ignored is something different altogether.

Thanks for lowering the bar even more guys. Thanks for the good times. I’ll be sure to let everyone I know that frequents this restaurant.


Travis Rutledge June 6, 2014 at 12:43 pm

I eat at ruby Tuesday last in alabaster Alabama and my son food was raw and he had at most of it until I noticed his burger was raw I took pictures and I’m talking him to d DR today and sending pictures to the health department and not only they should have gave me my food free they wanted to fix me something else for him my number is 205461XXXX


Elizabeth Oneill June 5, 2014 at 9:51 pm

Early dnner at local RUBY TUESDAY was disturbing to say the least – the place was filthy: floor was stickt, dust on blinds, food/crumbs on windowsill, dirty wine glass, dirty silverware. Ugh! I will not be back and am considering a call to Board of Health in the morning. What a waste.,


K. Abercrumbie-Gathers June 5, 2014 at 6:34 am

My birthday was June 1, and I waited for months to go to Ruby Tuesdays in Charlotte, Nc (Red Oak Blvd.) with my husband for my birthday dinner Sunday! I had my pick of ANY other restaurant in Charlotte, but both my husband and I LOVE your shrimp and grits and the salad bar. And I just wanted a laid back affordable dinner. So we stuck with Ruby Tuesday.

Needless to say, when we arrived, my husband told the hostess and our waiter that it was my birthday while I visited the restroom. The staff didn’t even offer me a free dessert!!!! Gosh! I could’ve gone to Applebee’s! At least they would’ve sang to me!

When we sat down I requested the “sunset strawberry daicquri” from the drink menu and the waiter says “oh, we don’t serve frozen drinks”!!! Soooo anyway, we both ordered the shrimp and grits and it was terrible! First, we noticed that their weren’t any sausages in either of our dishes. When I told the waiter, he said sausages weren’t included in this particular dish. I knew he was wrong because not only did it say it on the menu, but both my husband and I have had this dish SEVERAL times. Secondly, the grits weren’t done. So in the end, the waiter ended up apologizing for being wrong and brings us dishes of just sausages pretty much AFTER we finished our meals. Third, our waiter never cleared any dishes off our small table while we there, even when we had them pushed at the end of the table. I don’t know why!

Anyway, the food, the service, and the hospitality was terrible! I really really hate that I was trying to be humble and just go to Ruby Tuesdays instead of Ruth Chris or the Cheesecake Factory or something, but as I stated earlier, we LOVE the shrimp and grits and we’ve NEVER had a bad experience with your restaurant. I probably should’ve asked to speak with a manager, but I guess I was caught up in my “birthday bliss” and didn’t want to ruin the rest of my night. Nevertheless we still left a tip, but it’s probably our last time visiting this location.


Crystal June 3, 2014 at 8:45 am

I worked for ruby Tuesdays in leesburg,Florida for 6 months. It started off as a great place I enjoyed going to work ,and working for my team. But when we were introduced to our new GM everything changed. He is rude to his back crew, has no managing ability and if your not skinny,beautiful you will not get anywhere in that company. I wanted to become a server and I have expirence as one, he told me”you don’t have the proper image for the front.” Which did not make sense because we even had a server who dressed horrible,shirt was wrinkled,did not have the proper black pants, and had no teeth. Other servers were some what like this as well. Then when I found out I was pregnant he worked me so hard I got really sick and thought I was going to black out he did not care and I ended up having to go to the er to make sure I was ok. He cut my hours,worked me extra hard,and have attitude everytime and I never did anything to him. I always made sure I came in with a clean uniform,hair was in a pony tail with a hair net(which I was the only one who wore one)and had a positive attitude with a smile. Now it’s been hard to find another job because it turns out he is giving them false information about me to get back for leaving. This is really the type of people you put as a GM and to represent your company?


Richard June 2, 2014 at 11:18 pm

Richard Levine posted on Yelp, Google, Yahoo,Pissed Consumer,Urbanspoon

in the last week

Abuse by a blond bar tender. I have been abused and will never return here while she is working here.Goes around talking behind every ones back. One night she came up from behind me and pinched my nipple so hard I had throbbing pain for over an hour, she laughed and thought that was funny.On another occasion she stuck her pony tail in my ear ,very annoying. Last week she told me some personal information about another employee having a sugar daddy at the bar. She is spiteful and should not be serving. She is the meanest person, not like the rest of the staff including the manager who are great and never had a problem like this. I have been patronizing the restaurant for years, and have never had a nightmare like this. Farewell Ruby’s PS could this be Sexual Harassment ?


Leave a Comment

Want to make sure Ruby Tuesday sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: