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Rent-A-Center corporate office

Rent-A-Center Corporate Office Address

Rent-A-Center, Inc.
5501 Headquarters Dr.
Plano, TX 75024

Contact Rent-A-Center

Phone Number: (972) 801-1100
Fax Number: (866) 260-1424
Website: http://www.rentacenter.com
Email: Email Rent-A-Center

Executives

CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

Rent-A-Center History

Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton.  Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.

Current CEO, Mark Speese, joined the company in 1979.  The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals and Rent-Rite.

Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico and Mexico.  Although originally founded in Wichita, the corporate office is now located in Plano, Texas.

 

{ 152 comments… read them below or add one }

Julian August 25, 2014 at 12:24 am

I work for RENT a CENTER for over 6 years and worked my butt off since day one. I got promoted to Lead Assistant and was proud that I was making my way up with salary. Now that the company has cut hours, I’m in a loss of over 50.00 a week, tthat’s over 200.00 a month that I’m losing. So much for working my ass off for nothing, I feel like I was spit on and betrayed by the company. Never again will I show my dedication and hard work.

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mike August 23, 2014 at 1:17 pm

RAC of valdosta has the most rude and none understanding boss he gets rude and act liket hings dont happen life I have a special needs child an my kid destroyed there things I agreed 2 pay for the stuff with no problem but I had some family issues that I had 2 get my kids and find some where until I can get my job transfered an this man still want me 2 come an make payment arrangement an had nerve 2 say I didn’t ask u 2 come this stuff no but it’s a way 2 speak 2 someone if u are boss thats what angered me the most but as of 8/23/14 I will never ever get nothing from a RAC company an I’m going 2 make sure everybody I know and my family never deal with this company agin

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Troy Lojak August 22, 2014 at 1:31 pm

DON’T EVER USE THESE PEOPLE!!! They charge you mote than they say. They tell you a certain amount of payments then when you make that amount of payments they tell you that you still owe more. Then, even after you show them all the payments on your bank statement they still want you to pay. When you refuse they start calling all of your family and friends and harassing them. They tell your family and friends that they are responsible for your debt (which you don’t even owe) and they call them 3-4 times a day.

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Steve August 22, 2014 at 11:43 am

I am very disappointed in the wonderful new “improving the quality of your employees’ life” changes you have made. You gave out pay raises and then cut hours which ended up being a $40.00 per week pay cut (more per hour, but less overtime pay) and not getting any more home time when it is needed. Thanks AGAIN FOR SCREWING THE PEOPLE THAT ARE MAKING YOU THE MONEY.

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Julian August 25, 2014 at 12:27 am

I agree Steve. Worthless company don’t give a shit about us. If I were CEO, I would increase salary for all positions. Yet they want some college degree for becoming assistant manager, but yet salary is wack.

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dwayne martin August 22, 2014 at 1:33 am

I need for someone to checkinto the rentacenter on laurens road in greenville S.C.the boss man said he was gonna come and take appliances if late one more time threatning my girlfriend, sister, and mother yall need to investigate I dnt like threats

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scotty kiefer August 21, 2014 at 8:00 pm

I am with rent center in ottawa kansas they are lies and rude they told me I would get my order between 2 and 4 it’s 7 at night and still have not received it

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Andrea Rahming August 21, 2014 at 4:11 pm

Good Day,
I am a long time customer for many years with Rent-A-Center in good standing. My payments go to the Pennsylvania Ave location in Brooklyn NY. I recently experienced some hardships along with a death in my family (my brother on 7/30/14) as well as some health issues (cardiac) I am now on a Beta Blocker. While i am not looking for any sympathy it would be most appreciated, as i have requested and been denied, if Rent-A-Center would accept my payment toward my past due balance of $150 until my next pay period 8/28/14. After speaking with the Brooklyn representative Mr. Lloyd, i was advised my outstanding balance is $400. Mr. Lloyd stated that my account could remain open if i pay $219. Please understand due to the issues i have mentioned above…i, in good faith, offered to pay $150 which i have available. Mr. Lloyd stated he cannot accept that payment and that full payment was required. I am writing this note in hopes of my account being reviewed and receiving approval to allow the $150 payment to be made. I am a responsible single parent of 4 and i do my best to be accountable for my bills…I do not want bad credit nor do i want a bad relationship with Rent-A-Center. I appreciated the purchase/payment plan its really just a difficult time for me and my family. I do have proof for documentation of the issues i mentioned all taking place in the end of July and the beginning of August. Is there anything that can be done from your corporate office that would allow me to make this payment of $150 to keep the items i am paying for while i continue to make payments as contracted. $150 is all i have until 8/28/14. Can Rent-A-Center accept that from me at this time and would you?? Please let me know, it would be most appreciated if you would respond. Thank you for your time and consideration. Call me if necessary 347 435-xxxx (cell)….again, thank you.

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Dorothy August 21, 2014 at 12:24 pm

I paid off my washer and dryer in January a month later the dryer door will not close and now washer broke the store manager took my warranty off went I was paying for it so on I can’t get it fix
I WILL NEVER RENT FOR RENT A CENTER NEVER AGAIN
I thought the washer and dryer would last more the 3 years what a piece of shut they are

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georgia knight August 18, 2014 at 2:43 am

I had purchased a couch from them back in december they had a sixth month sale going on they have screwed me .. for one they added six more months to my plan two i have it sent off to be fixed i went a month without my couch fine ..well i get it back messed up more then when i sent it off i try getting corporates number i was not pleased at all they havent even tried contacting anyone or made any calls as if they do not care so when i ask for corporates number the reply to me was ” oh we cant give that number out they do not like us doing that” i mean really? I pay insurance on a couch when to begin with they had given me a hard time sending it off i do not appreciate how my stuff is being handled! Definalty will never get anything from them again! Bad customer service

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Jacqueline August 14, 2014 at 11:58 pm

MARLON from the Rent A Center store on 10020 W. Flagler Street, Miami, FL 33174; is the MOST uneducated, unprofessional sales associate I have ever delt with. I have rented countless of times from different Rent A Center stores, and I have NEVER been harassed the way I get harassed from this particular store. They dont even wait until the next day from your payment due day to call for the payment; and on the third day of being late on your payment, they start harassing your references. They dont even wait for you to be a week late to send someone to your house to pick-up the merchandise. This has been by far the WORST experience I have ever had with any store ever. Marlon is very nice at first when he’s trying to sell you into stuff, but once you sign that contract, boy, he has no mercy if you’re having a difficult week and cant make the payment on time! So with this being said, if you’re in need of anything, and need to rent from a Rent A Center store, do your self a favor and save yourself from having to deal with very Nasty, Rude, and Ruthless people and DO NOT RENT FROM THAT STORE!!!!!

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Rafael balaguer August 13, 2014 at 7:42 am

Tuve una discusión con la sra.febee de rent a cent er en houma en la martin Luther king y tunnel Blvd
El problema viene desde hace meses yo me quede sin trabajo en diciembre y desde ahy empese a tener problemas con mis ppagospero aunque pasaran 7 dias siempre pagaba y hasta ahora habia continuado pagando a lo mejor incumpli por pasarme de dias en el contrato pero no es la primera vez q la gerente me falta el respeto. Yo habia dejado de contestar el telefono cada vez q estaba tarde por q la pesona q llama no sabe tratar al cliente y no sabe como lidear con el y se lo dije a uno de los asociados q no hiba a contestar mas el tel hace par de semanas me atrase un poco y hable con uno de los empleados y le dije q si me hiban a tratar con respeto contestaba las llamadas y el estuvo deacuerdo esta noche cuando llego del hospital me encuentro una llamada perdida y decido llamar y me contesta la gerente y me dice muy poco profecional q cuando hiba a realizar el pago y yo le digo sabado y me dijo de mala gana q no podia aceptr el pago q tenua q recojer la mercancia yo le digo q lo voy a hacer sabodo y me dijo q no q hiba a enviar un empleado inmediato a buscar el tv y me falto el respeto y me grito yo le dije q hiba a tratar de conseguir el dinero para viernes y tambien le dije q el contrato dice q ella se puede llevar el tv pero si consigo el dinero me lo tiene q devolver y siguio discutiendo y yo le dije q no me gustaba como me trataba y ni como ella era gerente si no podia tratar al cliente me dijo q si no me gusta q no rentara en su tienda y q cuando el viernes yo le llevara el pago tenia q hablar conmigo personalmente y le dije q no tenia nada q hablar con ella y ella incistio y me dijo q la hiba a tener q oir seguimos discutiendo colgue el telefono y luego la llamo y le digo q si queria el televisor q mandara al empleado a buscarlo y siguio discutiendo y ya se me habia subido la presion y le dije de mala gana q viniera q ya estaba cansado de sus amenazas y si es verdad le subi el tono por ya estaba cansado de q me trate como mi/#$$ o basura yo pagaba tarde pero pagaba por q nunca me dijo nada cuando siempre iba a pagar los sabados ya q el tv esta bastante adelantado en pagos ahora ella quiere quitarmelo quisiera q se tomaran cartas en el asunto y yo voy a hacer q esto llegue hasta las ultimas consecuencias. Por q por ser latino y no saber bien el idioma no es justo q me trate de la manera Qué me trató asi q les dejo mi numero o y por favor contacte quiero q esta situación se arregle mas otras situaciones pasadas . Mi email es com por favor agradecere me llamen. Espero su rapida acción

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Carol Walters August 12, 2014 at 7:25 pm

I already sent a complaint to the local store and I am so angry over this entire mess. I purchased the buyer protection plan when I signed the rental contract for my Whirlpool Cambrio set of a washer and dryer. I paid it off after almost a year. I have paid additionally for the buyer protection plan after this set was paid off to continue and have received shoddy service. We contacted the local store about the dryer shutting off and not drying the clothes. They sent two guys out to the house that for one acted like they didn’t care about their job and for two, didn’t do the job to find out why the dryer was doing this. They put one shirt that was damp into the dryer, started it and once the dryer heated up, they pronounced it as not having a problem and left. The dryer still doesn’t work right. I shouldn’t have to keep restarting the dryer to dry the same load. My husband went in the store again today to complain and they tried to make him pay for additional dryer rental. He had to bring in the certificate of ownership to prove that we didn’t owe anything even before they would talk to him. He told them that these guys didn’t examine the dryer with a test load against it and just left. These people in the local Cape Girardeau, Mo location act like they don’t know what they are doing either. They can’t even credit payments and try to take money from people who have already paid off their appliances as well as give excuses as to why they won’t do the work on the appliances when one has paid for the buyer protection plan. I’m filing a complaint with the local BBB about their shady business practices as we have gotten no satisfaction from them. I will now have to pay someone else to look at the dryer that I worked hard for over a year paying off just so this company can take people’s money and cheat them. I am very unhappy and this is so wrong!

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Deana clark August 9, 2014 at 3:59 pm

I have rented from rent a center in the past, but what I’m experiencing now is absolutely ridiculous I began to rent from the Burlington rent A Center and have had nothing but bad experience from the moment I signed the contract number one I told them I wanted new things and they brought me out a new bedroom suit but an old mattress didn’t know that the mattress was old until I came back in the next day to sign the contract they told me when they will bring it to my house that it was a brand new then I was promised them up free but had to pay almost a week and a half.this Burlington rent A Centeron North Church Street really has a bad way doin business. no one there is professional.I would appreciate a conversation with the CEO,my number is 336-227-xxxx.thanks in advance for your promptness in this matter

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Rachel August 8, 2014 at 9:12 pm

I have never in my life been so insulted in my life!! Last week I sent a friend I to thestore with my payment, cause I refuse to go in because all the problems in the past, they told her that they would hold the payment till they spoke to one of us, and now they have no record of it figures so the store manager Maria puts me on the phone with the district manager Lisa who was even more rude than the manager, so Lisa asked aboutthe receipt and I told her that they did not issue one since they didnt credit the money to the account yet and I told her they never give receipts any time we pay in person so she told me I was a liar and that shes not going to listen to my lies and called me a liar once again and laughing and being snotty the whole time, real professional right?! So after hanging up on her I called the corporate office in plaino texas told themwhatwas going on, after 30 mins on the phonewith them they proceed to tell me that they cant do anything except send the complaint to the district manager! So they are going to send the complaint to the person the complaint is about?! What a joke…

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Star August 8, 2014 at 6:25 pm

I was in the process of moving from aurora Il to the city of Chicago being that it was my first time renting to own furniture I went rent a center in aurora Il and I saw the bedroom set I wanted which had a set price 650 plus the used mattress and box frame which was 100 which brought my total to $750 they told that they could deliver to that area so they would have to send to another store in downers grove IL that could ship the items so I had to drive to that store talk to them about the item being delivered to my new address and they to told me that they couldn’t deliver it but they can have the warehouse send it to that store so I got the address to the nearest store to my new address which was the hometown IL location I went into the store I believe march 29th and I spoke to them told them about the arrangements that was made from the other stores and it was fine however the workers there was very unprofessional they where in the back eating laughing and I believed I smelled weed in the air of the store I’ve never had bad service like that they harassed my references on girl name Tiffany left a rude message on my mothers voicemail and called my cousin phone numerous times while she was in the hospital seeing her father as she explained already to her she told her she was just getting a reference and she needed it now. Through all that I end up finally getting my bedroom set with mattress and I was making my payments on time of $100 paying off the items in June I usually pay with a card but I went into the store making the last payment and the lady said I was done so I left within those times as past i started training for a new job and then I get a call from them saying that I still have more payments I was very confused because I was aware that I was done making payments they said I Owen 1900 more on the bed room set and if I don’t make a payment they will schedule a pick up so I explained to them that I made all my payments and that I’m not giving them anymore of my hard earned money because they messed up. The lady Tiffany said that u past my 90 days which wasn’t true I paid that off before hand and she said I got the interest rate I’m very upset I explained to them either they give me back my $750 and I go somewhere else or they don’t get anything back I haven’t yet heard anything back since after I paid them I threw away my contract and things because I was done with them here it is August and they are calling me with non sense I’m looking to press legal charges against them for this issue apparently I’m not the first this has happened to to whom may read this please contact me back 314-546-xxxx

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lurena buggs August 6, 2014 at 2:20 am

I went to the 1045 W Hallandale Beach Blvd, Hallandale Beach, FL 33009
(954) 458-6800 location and I’ve had the worst experience ever! I ordered a bunk bed and a living room set. I ordered it with the 4 weeks free promo…I was told it would be delivered on monday. I explained to the store manager (a lady) that I had to be to work at 2:30..she guaranteed me that I would be the first delivery since they had no other deliveries yet. They also told me that the living room set was brand new! The delivery didn’t come until after 4 I called 3 times before hand and was told it would be to me within moments each time. When they got to my home the living room set was missing 2 pillows which the floor model had so I only assumed my set would too. I was told it only comes with 2 pillows not four and I could purchase the floor model pillows! The bunk bed had no mattresses. The excuse I got was the cleaning people never came to clean them so I couldn’t have them yet…so I have to suffer and have no mattress for my son since someone else didn’t do their job. Than the store manager (a guy now) says he will deliver the mattress but it’s wet and he will give me a 70 discount off the bunk bed but he would have to talk to corporate if he could not do that than he would give me another week free on both items. Not only did I miss work from perfect attendance for a year but I am now getting a call saying I’m a week late on my payments. No one ever got back to me every time I call I get the run around. And on top of all that it took 2 days for the mattress to dry so my son had to sleep with me. I am beyond passed off…I would never rent from renta center again. Something needs to be done to compensate me and this chain of unprofessional staff of liars. My number is 585-773-XXXX.

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Patricia August 5, 2014 at 6:18 pm

I went to Rent a Center in July to Rent a bedroom set and TV. I went to 4127 W 87th St Hometown, IL 60456 Ph: 708-636-2200 I talked to Tiffany and anther girl. I paid them the 143.00 for the bi/weekly payment. Then they called me back, to tell me that they could not verify my references and that they were told, I was late in the past, so they could not approve me, to come in and they will recharge my card back for the $143.00. I called the other store, where I had only rented a lab top from them and returned it, because I did not need it anymore. I had good re pore with the Pulaski store in Chicago, Ph:773-202-9090. I talked to Damien, and he said, that they never told them anything, that he does not know what they are talking about. I called my landlord and she said, that she did talk to them and told them that, I pay my bills on time. So, they lied to me and told me that they could not reach any one. Today, I get a call from Tiffany from the Rent a center, telling me if I don’t come in to there store and claim my money back, that they owe me, that they are going to charge me????? Seriously, charge me for what? They owe me, I don’t owe them anything. They are very unprofessional and I do not feel they have a right to threaten me. When they owe me money. Please have someone call me back about this! I will be seeking legal counsel regards to the threat I received today 8/5/14 My number is 773-569-XXXX. Thanks for your help

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