Rent-A-Center corporate office

Rent-A-Center Corporate Office Address

Rent-A-Center, Inc.
5501 Headquarters Dr.
Plano, TX 75024

Contact Rent-A-Center

Phone Number: (972) 801-1100
Fax Number: (866) 260-1424
Website: http://www.rentacenter.com
Email: Email Rent-A-Center


CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel

Rent-A-Center History

Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton.  Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.

Current CEO, Mark Speese, joined the company in 1979.  The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals and Rent-Rite.

Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico and Mexico.  Although originally founded in Wichita, the corporate office is now located in Plano, Texas.


{ 235 comments… read them below or add one }

Diana November 21, 2014 at 1:25 am

I have been a customer for a few years and I’m very displeased with the way I get treated by the rent a center nearby me, I pay my payments on time with no hassles or delays and I was told as I’m renting a tv from two workers this month that I have two payments left on my tv and than I was told today that I have four by one worker and than he persisted to insult the company I choose to do business with, by saying the next tv I buy will break in 30 days, that was really uncalled for! And I need someone from you company to contact me because I feel I’m being ripped off and lied to and I need answers, on why you guys allow your employees to be that rude and disrespectful to your customers! And I feel like filing a case with The Better Business Bureau for poor business practices and rude behavior towards me! And by the way this was done to my previously before I paid off my computer! I think because of the poor treatment my last two months should be waived and for me to be given my certificate now!


jackie hart November 17, 2014 at 5:10 pm

i was resently inspected for bed bugs and then 4 days latter rent a bed for daughter from rent a center n marion for not only she could have a bed but too what catch bed bugs and now they wanna bug me for a payment on there couch that i have had but took the bed back too them you think u would be wanting too reinburse what i have had too put out for a bug guy too come out too spray my house thanks for renting your bed bugs too me


winfreddale November 17, 2014 at 3:21 pm

To whom it may concern.
I have been a long time customer 25th 30 years and a gold card member. I probably furnished 4 plus homes from you guys, brought in customer’s for you guys recommended your product and services. Then one day just recently I needed something faxed to help me out I’m told we can’t do that. So from now on I will no longer use your services or products or recommend you guys again. I’ll go to arrons. Thanks for nothing!!!


Jose luis November 17, 2014 at 3:02 pm

I Work for Rent A Center in west hartford CT i was just transfer from PR, and I have been working in the company for 4 years, the store where I’m coming from in Puerto Rico are so humble and nice, and I concider them as family, but the store in CT its a hole diferent thing. I was transfer by Freddy Vega, the first time I put a foot on the west hartford store never meet Freddy a was ricibe by a “DM” call Jose Delgado who his first words as welcome for me was “I heard in PR they treat you guys like shit” no welcome to CT, no name, no nice to meet you just that, the employers are rude and there’s mo companionship at all. I am a assistan manager and they have been treating me like a regular employer from the first day, especially that Jose Delgado who have doubt my position at the job by asking me a a rude way “are you sure you are a assistance manager”, and his favorite saying is “nobody can tell my nothing I have done it all y now everything “If been ther just for 4 month and I’m ready to come back to PR where the company has real profecionals working and leaders not bosses and were I can have a lunch time of a hour and not a 30 minutes lunch for 10 or 11 hours shift. Now tel me where they treat us like shit?


Gary November 17, 2014 at 1:25 pm

Worst service ever!!! Thanks for the bed bugs you a** holes! And your s***ty f***ing service and s*** complaint dept!! I hope you all lose your jobs and the company goes under you money grubbing f***s!!!!!!!!!!!!!


jackie hart November 17, 2014 at 5:43 pm

they wont get my couch that i had treated till they pay my treatment bill period drity f***s nasty bedbug renting f***s


Diana November 21, 2014 at 1:42 am

Yeah they suck, they’re a bunch of crooks!


john November 15, 2014 at 1:40 pm

I have been doing business with RAC. For well over 10 years now and I FEEL the same way too.
That my local RAC . IS operated by a bunch of very rude employees and they could care less who they install . My issue with the employees there at my local RAC. In DELAND FLA. is just yesterday I called them up on the telephone to ask about a smart T.V
and the sales employee was installing me on the telephone by the way that I talked……..
This man was rude to me yesterday ………..
While I did try to report this RAC employee to his area district manager yesterday right after this happen
I left the district manager office my telephone number
But up till now I have not received a telephone call by from the area district manager office.
I just goes to show me that RAC can care less about
the customer such as you and I.


Jason McCray November 14, 2014 at 5:53 am

I am getting the run around by every person at rent a center. The newest member is one Scott Verhalen, my claims person that a previous person named kanesha gave me. Before that was Rossi and before that Shannon in my local town. None of these people called me back until I emailed corporate as I am doing right now. I have left two messages for Scott with no results. My wife and I are running out of options and just want this issue of the bedbugs in our rental bed fixed and at this point some sort of compensation for all we’ve had to endure. This includes sleeping on the floor in the living room and multiple itchy red bites all over our bodies and just the thought of living with these parasites is a very unpleasant experience.


Gary November 17, 2014 at 1:26 pm

I have the sand issue, that asshole rassi would not return my calls for over 3 weeks


yahaira November 13, 2014 at 3:49 pm

Hello my name is Yahaira Mendez. I rented a frig from rent a center in thorndale PA. I have ask them for the past week n 3 days to come pick up the frig. Here it is Nov 13th and they have not pick up the frig. I don’t know how to take the doors off because if I did I would have loaded it on my truck and took it to them. I have told Ms. Carmen this many of times and she has not made any time of attempt to come and pick up this frig. I need some here by tomorrow Nov 14, 2014 to pick it up or I WILL have to be forced to call the BBB. This is a shame. I have already had to deliver the washer n dryer n bedroom set to them since for some reason no one could come and pick it up. I really need this out of my house A.S.A.P.


annie November 11, 2014 at 10:14 pm

I just found out that it is illegal to sell rent used mattresses


annie November 11, 2014 at 9:20 pm

The store I deal with is in boston mass on hancock st


annie November 11, 2014 at 9:19 pm

I rented a bed from rent a center n I recently got very sick and im behind on payments they just threaten my mom they broke in the building where I live these people are crazy I told them im in the hospital and ill be home in two weeks and all they did was yell and threaten me with the police now I never said I wouldnt pay I just needed a lil extra time because I cant sleep on the floor they dont care of anyones hardship or situation and I always paid on time just got sick and it got hard for me I dont know what to do now because they are threaten me with the police can anyone give me advice


John C. November 11, 2014 at 10:00 am

The guy there..Kermyt he seems stoned all the time, and he lies about everything. Im never going back to this store again. I havent dealt with the other people there, but I probably wont go back to the store in Greensburg In anymore.


Hillary Wary November 11, 2014 at 9:51 am

I have been trying to get a refund of money they took out if my account for over a month now.. I have proof they took the money my bank even got involved. This company says they don’t have the payment which is a lie.. I have gone as far as to write an email to the CEO.no one has called me back . the district manager lied to me and I had to consistently call them. I am about to get a lawyer over 60 bucks. I have called customer care. I have done everything they ask. Even the switch board people have hung up on me. .. I will never ever rent from here again they gave me used stuff at more then the full price.. I waited almost 2 weeks for my items to be delivered. They were taking payments out before I had the items. They took payments after my items were returned. The customer service was horrible the district manager was horrible. The whole company is a joke. Never EVER rent from here. I didn’t even get the right remote for the TV. It never worked.. They delivered beds and no mattresses again I paid for and had to wait another week for them. ..


Andrea November 10, 2014 at 7:46 pm

Rent a center employees are rude they call all day long and they are never considerate of any situation a customer may have they trash talk you and tell lies one minute they can give you an extension the next minute they say they don’t give extension it’s like every employee is on a different page I’m sick and tired of the harassment


donna coddington November 10, 2014 at 10:00 am

I HAVE BEEN HAVING A BIG PROBLEM WITH RENT A CENTER IN LIBETY NY.been waiting for a call back for weeks now from this ass Hector but none yet .they screw over senors like they are dirt . i should have listen to my son after they did the same to him.if i dont get a call from corprante soon they can hold there hand were the sun domnt shine .been sitting here for 20 min. wait for some one to pick up the dang phone this place sucks


Marlene Blair November 8, 2014 at 6:39 pm

I recently rented items from this company, which I am extremely dissatisfied. I was help by a lady name Olga ion your Margate store who tried to sell me a bed set that was broken, in which a young man name Landon Anderson was very helpful. He told me that bed was broken and asked do I still want it I said no. Olga gave me another bed off the floor, when it was delivered it was first sent without a box spring. Landon went back a got the box spring. However while viewing the bedroom set it’s flimsy, holes in some drawers and bent frame. The matress seems to have bedbugs, My account 0120110098. I will never rent from this company again… Those types of defective furniture should not be rented to people, that’s a disgrace. They need to be thrown out..


Denise Johnson November 8, 2014 at 5:15 pm

I will never rent from Rent A Center ever again in life . They are rude and they harass their customers when they are only one day late on a payment . They always calling all day like they have nothing to do with themselves . They shall never get any service from me again , and I PROMISE to never recommend anyone to Rent A Center .


michelle November 8, 2014 at 12:53 pm

Rent a center i can not to see you in court. First you hang up on me call me a bitch and then when i go in the store throws my laptop at me and breaks the whole damn thing. You can bet that i will see you. You hire garbage employees and don’t do anything to help fix the problem.


mccoy November 8, 2014 at 9:56 am

Omg I rent out of Springfield Ma and the manager Heather was so nasty and rude and when I told her I had a hardship her response was I’m fortunate enough to not have to make choices on what I need to pay first! ! I am furious I will be making a formal complaint and a written one!!


Justin November 7, 2014 at 3:33 pm

Harassing aholes disclosing personal information to my neighbor and so rude


vicente vasquez November 6, 2014 at 9:00 pm

I live in conroe texas and the manger of the store was rude i went to make my payment two days late and they did not want to take it they wanted all the fell month or they would pick my sofas it was at west dallas store both the manger and the cashier were rude thank you corporate office need to repermand them


Aireal November 6, 2014 at 12:03 pm



lynda gaskill November 4, 2014 at 12:59 pm

I need Michael with Corporate to return my call for concerns and complaints with the Cleburne store. Lynda Gaskill


Clarresa Stamps November 1, 2014 at 11:30 am

We just finished paying on our washer and dryer and thank God because I never will rent with rent a center again. It was horrible. The employees are always rude and hateful and have no clue as to what they are doing. The one I am in reference to is in hobbs nm on bender blvd. I will not recommend anybody and I will never rent from them again. I was quoted four different prices on my last bill and when I said something the guy I talked to was ad at me cause I was not happy. He rudely said do you want to talk to my manager. Well yes at this point I wanted to and her excuse for him was well he’s new. That doesn’t give him a right to be rude to customers and he should ask if he dose not know how to do his job!


mike ferguson October 31, 2014 at 9:37 am

My daughter is having a problem with one of your employees at your store on sam rittenburg charleston. employee is abusive and insulting. i have talked to him and he lied to me! i tried to call your corporation ‘customer service’ was on hold 10 minutes. called your corporate office line in plano texs operator said you do not talk to customers at this number and i’d have to call back on the customer 800 number. i have never in my life heard of a corporate office that flat out refused to talk to a customer.. i’m going over there this afternoon and try to talk to a store manager. i’m betting no one even reads this


alonzo October 29, 2014 at 10:15 am

I was a dedicated employee at rent a center #4275 in princeton ky. I never had one issue with any coworkers above or below me. On 10-7-14 I interviewed with district mgr Rob Perry d0219, for the store mgr position. The DM decided to go another direction and hired another employee for the position, which was ok with me. But what happens a week later, I get fired over someone accusing me of making threats towards this new manager. Not only that but the police get called to escort me out. Even the cop said it was bullshit, because it was hearsay. Rent a center is a joke. Save your money people!!!!!!!!!! I personally can assure you you dont want any of the roach infested shit that they have, that is a fact, not hearsay. Anyhow I found a better job in 3 days of being humiliated, just wanted to say GO TO AARONS!!!!!!!!!!!


Adrian October 28, 2014 at 6:43 am

Rent a center in monticello ar have there pick in choses i had got a tablet from them in i was three week late on the paymeant so i gave the tablet back to them now this was back in january 2014 now this is october 28 in they want let me get anything the manger there is terrbile in i call head quater in they said its her desion if she want to let me get somthing from them.they say no credit needed but the way they ack like i need credit aaron is the better choice in the crazy thing i call once every month in she say the same thing :im sorry adrian i just cant let you get anything because how your account was before: i only had a tablet in i bring it back so whats the problem….THEY NEED TO BETTER.


lisa rivera October 25, 2014 at 1:24 pm

I have been paying on a fridge I didn’t receive for three months . When I received the fridge it is not working . Service comes out to fix fridge and he can’t fix the problems. I dont want the fridge they won’t put the money I paid for it towards something else on my account. I haven’t even been able to use the fridge . Money down the drain.


Adam Aldridge October 21, 2014 at 1:07 pm

I’ve been going through rent a center for quite some time with an Acer icona tablet. Had issues with store manager upon servicing it when the screen was cracked one morning upon waking up. Manager told me I couldn’t replace the cracked screen cuz the insurance only covers wear and tere on it. I’m curious as to what the is when pertaining to an item that is touch screen and would get wear and tere. I eventually got it replaced after a long argument, my sexual preference being thrown into the situation by the manager, and the fact he slammed my SD card on the table and crackedat the store locationin the meadowview shoping area of Kankakee Illinois which is where I reside. They replace it but instead with a new one like I was guaranteed to be receiving but with a one the has appsbuilt into it that upon opening are causing it to crash and restart the tablet every time. If this issue isn’t handled the right way this time I’m making it into a legal matter. I will not be screwed out of my money.


mario October 23, 2014 at 2:03 pm

It didn’t crack on it’s own lol either you or someone cracked it and he’s right it will only cover wear and tear. That’s like you buying a car and telling the dealership to replace a broken windshield with manufacturer warranty it’s not gonna happen. And second of all why would they give you a new one it should be something similar, you don’t total your vehicle and get a new car lol get real.


Victoria October 20, 2014 at 5:03 pm

I owe 160.00 on a lab top from rent a center. I started having problems with it the same month. So the employee from rent a center gave me another laptop that was supposedly new. That was a joke, just as the employees are. I will no longer do business with rent a center. Anyone thinking of doing business with rent a center, run!!!!!!


Lawrence Dale Cmar October 19, 2014 at 1:00 pm

Be careful which store you do buisness with in PittsburghPennsylvania. I recommend going to the Mt.Oliver store to deal with a awesome Manager named Angela McCullough. Do NOT go to the south side East Carson street store. It is run by AssClown Jagoffs. They will destroy your property trying to bring in or take out furniture. The associate Eric was like a bull in a china shop ripping apart my wooden banister. His reponse was “My Bad”. And the store manager, Josh, cant multi task whatsoever. Again..go to Mt.Oliver and deal with Angie McCullough only. She cares about customer service and is very professional.


Kymberley October 19, 2014 at 10:10 am

Well i started out with aarons and then went to rent a center, they did beat aarons price on a king bedroom set and before we even signed the lease we were promised that they will ordrer all new for the king set because the set now is all beat up. well now we hear that they dont know if they can give us a new set for the same price. Do you think im gonna fork out all this money for a beat up bed room set? NO iam not so if they dont keep there word on this new bedroom set. I WILL write the worse review out there for the Apopka Fl location. and BTW we where promised the new set by the Manager in the store. we shall see because otherewise they lost a NEW customer. and i will let it be known that they DONT keep there word on something NEW! and i will BE RETURNING to AARONS!


Thomas Sanchez October 17, 2014 at 6:34 pm

Hello my name Thomas Sanchez.. and I had bought a tv from one of your stores.. Well I paid mine off and my sister had added her name to my account so she could get her a tv as well.. Well her tv broke. So she took it back and still had to pay in it.. Well I played mine off.. and rent a center in Dinuba ca is saying I owe the money on my sisters tv that’s not rite. There saying I have to pay it because we lived at the same address.. and I told them I didn’t want her on my account..so something needs to get fixed because it’s messing up my credit.. please call me at 559493xxxx. Thanks


Bobbie October 16, 2014 at 8:19 pm

I have been dealing with the rent a center on N young blvd, chiefland, fl for some time now. Since they have changed managers several time along with the staff they have been nothing but rude, especially a employee named Amy. they call me a day in advance to make sure that i will be in to make a payment and they call the day it is due. I spoke to amy on the phone to let them know that i would be in to make a payment and she said that I was already late (which I am not) and that they would be sending a truck out to get the laptop ( i owe $110). I was told from a previous manager that if a certain percent of clients make their payments on time they get a bonus for the month. I will no longer do business with them.


Leave a Comment

Want to make sure Rent-A-Center sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: