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RadioShack Corporate Office

RadioShack Corporate Office Address

RadioShack Corporation
300 RadioShack Circle
Fort Worth, TX 76102

Contact RadioShack

Phone Number: (817) 415-3011
Fax Number: (817) 415-8870
Website: http://www.radioshack.com
Email: Email RadioShack

Executives

CEO: Joseph C. Magnacca
CFO: Dorvin D. Lively
COO: Telvin P. Jeffries

RadioShack History

Radio Shack was founded in 1921 by Theodore and Milton Deutschmann.  The brothers opened a ham radio shop in downtown Boston.

In 1939, the company issued their first catalog and entered the hi-fi audio market.

In 1954, the company began selling its own products under the Realist brand.

In 1962, after nearly going bankrupt, Radio Shack was purchased by the Tandy Corporation.  The company was renamed to Tandy Radio Shack & Leather.

In 1977, the company introduced the TRS-80 personal computer.  The product was a huge success.

In 1994, the company introduced a repair shop into their stores.

In 2000, the company dropped Tandy from its name and became just RadioShack.

Today, the company operates over 7000 retails locations worldwide.

 

{ 37 comments… read them below or add one }

ron December 6, 2014 at 9:49 am

I had purchased a new BCD396xt scanner from your store in Pekin Il. I was misinformed several times by the employees and manager there several times on it’s programming and use and couldn’t load a manual making it all but impossible to use.They had me on a wild goose chase for 2 days even returning to the store when they said to come back for help to be told they had no clue of how to do it. After getting the run around I finally called the Radio Shack in Bloomington Il. and spoke with an employee named Verl. You should do whatever you can to keep this man as an employee because he was very helpful and took care of the problem quickly and with professionalism. Verl loaded mu scanner and did it in a short time.
Very good work ethic and good employee

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Former Employee October 29, 2014 at 4:09 pm

Everyone who complains about the lack of knowledge or quality employment of many RadioShack locations needs to understand that RadioShack pays minimum wage to its sales staff. Managers new to the stores make less 30k annually. When will that ever attract quality staff. Many retailers offer lower expectations with hirer pay. How are you supposed to train and retain the best and brightest to deliver on customer expectations?

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Blanca Alicia Peralta September 15, 2014 at 4:44 pm

Hi I would like to make sure everyone is aware of this. That’s why companies like radio shack are not successful at busyness. That hire the wrong managers and supervisors. Most of the time their regular employees know more than the supervisors and managers. I had an experience went to a radio shack to make a phone pymnt that an employee had advice me that I could make there well the manager took my credit card and instead of preceding the pymnt for me at the store. She called sprint with out my authorization and make the pymnt at the sprint company with my credit card acting to be me. She did it at the store with my card and with the store phone. This was at the Perris Ca location next to food for less. I forgot her name but she is pregnant. I was trying to give them busyness but I guess radio don’t need business.

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The girl September 14, 2014 at 4:56 pm

So while I was at work, I ran out of one’s. Oooo quickly went next door to Radioshack asked if they could sell me twenty $s in one’s. If looks could kill I would have fallen flat dead right there, the gentleman said with such rudeness No. I stated back you guys can’t help “(my store)out, you guys are bunk” aka whack, lame, etc. As I exited the store I hear the same rude devilish guy say FUCK YOU!!!! I didn’t care too much until now, whereas my job at my store is being threatened. Yes, I might lose my job because of this. First of all, how is it ever ok for a associate to have such terrible cust servicex bad looks, and be sitting down while all his other coworkers were busy at work.

I came in there seeking a little favor from store neighbors because my place of employment doesnt knowb how torun their business and I needed change. And what I got was much more than a slap in my face!!! I am such a hard worker, and dedicate myself to any job I take inn and now because this guy, whom ahould be terminated because he certainly has no Place working a customer service position based on his attitude. Not even a friendly Welcome to Radioshack when I entered the store. But I sure did get a FUCK you leaving. Unbelievable. I cant believe people like him exist. I do not deserve the evaluation I am now under because this ignorant guy is having a bad day. Not cool. I need this job more than I need air. My heart is crushed, someone needs to give him an attitude adjustment.

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Patti H. September 3, 2014 at 11:01 am

My husband went into a Radio Shack store in Ashland, OH to buy a 12V5ah battery. The sales associate helped him and picked one up off the shelf, carried it to the cash register and rang him up ($29.99 plus tax). We live in Columbus, OH but were in Ashland visiting family. When we got back to Columbus to install the battery we opened up the box that was supposed to have the brand new battery in it and there was some old used 12V5ah battery in the box with a neon orange sticker on top of it that stated “installed May 2008″. It wasn’t even the brand that the box said. I tried to exchange the battery with my receipt for what was suppose to be the correct battery in the box at the Columbus Great Southern store and the manager there said he couldn’t exchange it because they didn’t even carry the name brand of the old used battery that was in the store’s battery box. I asked for his district manager’s name and was given only the DMs first name and the 1-800 number to “the shack”. I had to ask the store manager what his DMs last name was. I decided to call the Ashland store where we purchased the fraudulent battery. The store manager there stated that he would need to call his District Manager to see how to handle the situation and if he did that it would start a “fraudulent return” case for me as a customer. At this point I just wanted to get what I paid for instead of an old used battery in a Radio Shack box. I didn’t care if it started a “fraudulent return” case for me. I will NEVER purchase anything form Radio Shack ever again. The Ashland store manager said he would call me back in 10-15 minutes. Two hours later he had not called me back yet so I called him. He stated that his DM directed me to the 1-800-the shack phone number and corporate would need to handle it. He also told me he didn’t know how the wrong battery could get into one of their current battery boxes in stock on the sales floor as all the boxes were factory sealed with tape on them. That was a big fat lie because I made another trip to Ashland the day after conversing with him on the phone and visited him to show him exactly what he had sold me and NONE of the battery boxes like the one he sold me were factory sealed with tape. When I called him out on that he said, “interesting…..”. Obviously the Ashland Radio Shack store does not watch the thieves that walk into that store because someone switched out a new battery for their old one and never got caught. Now I am stuck with that thieve’s old battery and Radio Shack will not help me in any way, shape or form. I was left to contact corporate but the 1-800-the shack phone number is a joke. I am filing a report with the Attorney General on this one.

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J Pyron August 29, 2014 at 10:44 pm

My wife and I Drove about 15 miles to my closest radio shack tonight and arrived 5 minutes before the posted closing time. The 2 clerks inside had already locked the door, had the vacuum plugged up and

WOULD NOT let me in!! They Looked at me like I was crazy. This is the radio shack on highway 18 in jackson MS. They dont ever have to worry about me coming back. I went right across the street to lowes and got exactly what I needed. There were 2 customers still in the store.

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Kay Calkins August 28, 2014 at 4:07 pm

Due to a lightning strike we recently had to replace our modem, router and some of the wires. We worked with Carlos at the Zephyrhills, FL store and found him to be helpful, knowledgeable, very patient and having a good sense of humor. In observing Carlos and the other employees with other customers I found them all to be considerate of the customers questions and concerns. A pleasant shopping experience in this day and age.

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Chase Taylor August 21, 2014 at 1:41 pm

Imagine working there. By far the most shady company I worked for. I got let go because I got an ok from the DM who I believed had my back and when she made mistakes she blamed it all on me. They had me working as a manager for 3 months on minimum salary. I was promised back pay and it never happened. I followed up with her multiple times and she kept saying it was on its way. On top of that I won manager of the month twice and never received my gift cards I supposedly won. I went on vacation let my DM know months before put in the request. She denied it last minute and said I input it wrong but that she would correct it. She didnt. I brought it up when I came back and she said again she would take care of it. Then she gets me let go and then after the fact they tell me they can’t correct it after the fact because I never followed up and the DM claims she never knew I was ever going on vacation. I recorded our conversation! Multiple conversations. On top of that no one submitted and changed my final weeks pay so i didnt get paid for that either. This company owes me over 3k in backpay. It’s no wonder they are predicted to last no longer than a year. It’s so illegal and I cannot wait to see them in court. Pathetic excuse for an employer. Slave work for little pay and the company wonders why employees don’t give a Damn about the customers. Horrible company and a pathetic excuse for a DM.

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Michael Day August 12, 2014 at 4:18 am

RadioShack made an error in judgement when it decided to sponsor the new Adult Swim program, “Black Jesus”. It is insulting to both Blacks and Christians, and relies on offensive stereotyping. I will not do any business with RadioShack until they pull their sponsorship of this low-life program. I urge others to do the same…that is, unless you are an ignorant bigot, in which case, there’s nothing anyone can do to keep you from rolling around in your favorite pig slop. How disgusting.

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Glenda August 11, 2014 at 11:27 am

I need to comment on Radioshack sponsorship of the TBS Cartoon Network. I am appalled anyone would sponsor a show or more a mockery called black Jesus. I have always been a fan of Radioshack and have spent thousands of dollars in the local store. That is coming to a halt. How dare you sponsor a show with such religious blasphemy and profanity like I have never heard. Really that sells things? I am a follower of Jesus Christ and I am not afraid to stand up for values and I will let everyone know that RadioShack is a sponsor to this disgusting show mocking my Savior. Please pull your sponsorship from this filth.

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Dave and Rita Cross August 5, 2014 at 9:32 pm

Dear Mr. McCauley and Mr. Magnacca,

We are disturbed and disappointed to view the commercials entitled, “The Talk” and “Laundry”! We fail to see the humor in these ads and the need for their sexual innuendos! They both suggest young boys either flashing or masterbating, which have no business in your ads! We find them to be juvenile, immature and distasteful!

Please do the right thing and retract these ads asap! We feel they are hurting your image, which we feel sure you don’t need or want!

Kind regards,

Dave and Rita Cross

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LH July 30, 2014 at 3:20 am

What happened to the quality of staff and products at Radio Shack???!!!! It used to be one of my favorite stores but sadly I will never shop there again. I purchased a wireless head phone with the Radi Shack brand and had to return it because it did not work properly. So I bought a non Radio Shack one that works just fine and yes it cost more but at least it wasn’t cheap crap from China. Then I bought a VTech phone at Radio Shack. Within a short time, the battery started to malfunction. I had to push the manager Dan at the Monona, Wisconsin store to give me another battery. Now, two months later, THAT battery is malfunctioning. I call Dan and because I can’t find my receipt even though he remembers me coming in and getting the second battery, he won’t take the phone back! So I went to Best Buy and that is where I will go from now on or ANY other store but cheap and unprofessional dishonest Radio Shack!!!

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mr.elsner July 30, 2014 at 1:18 am

i bought repair,protection plan for my phone on 7/25/13 …. on or about 6/23/14 i needed a new batttery for my LG optimus elite phone, they can not get batttery, was TOLD when i bought the plan if for some reason RS can not get me a battery or the same phone , THEY Radio shack would upgrade my phone, but the RS store said NO just a $60 store credit, I’m not asking for a $500 phone or more, but a phone that is LG ect or a battery that works for my LG phone..,.,. if not your plan is just a scam… an i am very disappointed.

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Gwen July 19, 2014 at 2:34 pm

Re: Radio Shack, Garners Ferry Road, Columbia, SC

What a consistently delightful place to shop. I’ve been a customer for years, and greatly appreciate the knowledge and courtesy of the employees.

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Jim Moore June 29, 2014 at 7:35 pm

I bought a security camera from Radio Shack that was supposed to bea Swann camera, but when I opened the box it was a used camera and had the wires cut off about three inches from the camera and it wasn’t a Swann camera. I don’t even know what kind it is. I was so insulted by what I seen when I opened the box.Because I’m disabled I have to wait for someone to hook it up. The person came over took one look at it and said take it back of course they would not do it for the reason they don’t sell that product. So I went and bought a Swann box that is totally useless. Someone put a different camera in a Swann box and I’m stuck with crap. Store number 018940 Ft. Lauderdale, Florida.

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Jim Moore June 29, 2014 at 7:51 pm

Will you make good for the wrong that happened to me? This just isn’t right for the amount of times I used the store. The people have to run through the store putting the parts back in the boxes so you may or may not have everything that is to be in there.

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Malissa Withers June 10, 2014 at 9:11 pm

I think your company does very bad business. I purchased a cell phone for $369.99 and a protection plan for $64.99. The protection plan is not being honored even though it doesn’t expire until 11/23/14 because it’s not the new “it happens” protection plan. I was told by the store (#019700) I could send my phone in and have the charging port either repaired or I would be given a credit, then I call 1-800-433-5502 and they tell me no I don’t have accidental damage. I ask for corporate’s # and she gives me 305-259-8668 which is a # for a FL store, which I did not know that until the employee tells me I could go to their store and they would send it off, I’m in Louisiana! Radio Shack has lost another customer.

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craig June 6, 2014 at 6:56 pm

i dont mean to be hostile but, what planet are you from? I ask bcuz it has 2do with ur misuse of English and s2upid spelling and, the way you write is an outrage. Surely you learned like the rest of us in grades 1 through 12 how to use correct grammar and punctuation. so what is this and where do you get off as an American submitting an email to a major corporation and thinking that you will be taken seriously and have credibility with 2do and all the rest of your pathetic submission. you should be ashamed for laziness and lack of writing skills. this country is already full of lazy and ignorant people like you. if you could do any good by this and even thought that your example would have influence over the younger generatio about the proper way to compose a letter and use proper writing skills, you have failed. people are laughing at you and RS has to wonder what are you doing submitting a comment at all. everything you wrote must now be dismissed for having no credibility or relevancy. you are a joke!

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Kevin 3x June 3, 2014 at 9:08 am

Hi, I was in your Goodletsville Tn store not so long ago and I was lucky enought 2have one of your associates [Bob] assist me. He was so nice and once I told him what I was looking4 and why, he proceeded 2inform me that what I wanted 2do was a “good idea” it would not work and why. I then purchased a power cord 4my HD tv which he made sure I got the best deal the store had. I told him that I would do the survey when i returned home but I lost my receipt. Then weeks later I decided 2do this. Let me say that on the strenght of that visit whenever I have an electronical need I will head directly 2that store. Thanks 4hiring someone so kind and informative…..Kevin H.

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Linda Heyer May 29, 2014 at 3:48 pm

I need to talk to someone in Radio Shack. I went to the store in Kutztown on Saturday May 24, 2014 to buy a phone that I had looked at two or three week ago, the price was $249.00 the told me on Saturday they did not have any in stock, but they could order me one and it would be in about Wed. I said ok. Got my call Wed. To pick up phone so I went to get at 3:41 pm. I took the 1 year Replacement warranty for $ 49.99 but they charged me $299.99. So I went back and told them about it, he told me the price was wrong when I looked at it on Saturday , sorry that’s not my problem I want the difference .

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Jacqueline Wu May 24, 2014 at 10:47 am

Hi Sales/Marketing department,

Would like to introduce our Bleutooth Headsets & Handsfree Car-Kits, Bluetooth Speaker and Power Banks to RadioShack.

Wants to know who we are and what kinds of product we do have, please contact our
company website sunitec.net
Please feel free do not hesitate to contact us, thank you.

Best regards,
Jacqueline Wu

Sunitec Electronics Limited.

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Karen May 15, 2014 at 11:22 am

Charging me for warranty that they can’t find when I go to use it but its MY responsibility to have my receipt! The worst customer service ever! My husband used to to millions of dollars in business with this company guess when you are just a customer off the street you are no longer considered important

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Willie May 8, 2014 at 4:27 pm

They are un professional will never get my business no more the store in thomasville ga

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Kevin grant May 5, 2014 at 2:29 pm

Radio shack has only gotten worse. I live in the worcester,ma area and when I walked in to the Lincoln street store to inquire about a job I was immediately asked whether or not I had a diploma or GED as I explained that I was obtaining my GED I was told it was a requirement to have. As I shopped around the store I overheard as the employees were talking about how an employee of theirs has no GED or diploma but manages to work the most out of all of them! We’ll let me say I am very upset at the fact that it’s a requirement to have a GED or high school diploma yet they made an exception for one person. Why that one person and not anyone else.

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Hector Torres May 4, 2014 at 4:08 pm

Radio Shack at The Great Mall in Milpitas has the worst custumer service ever. I purchased a xmod 4×4 converter thing for one of my cars alos purchased at radio shack but a different location. At the time i purchased i asked the person to include the protection plan. I was under the assumption i had paid for it. Two weeks later the thing broke. I figured since i bought the protection plan no hurrry to take it back. After all i work and i dont always go to Radio Shack. Well let me just say that when i went today the “manager” yes i said “manager” Emily said yeah i remember selling it to you and i know you got a warranty. But then she starts saying ” i cant find it in my computer, u didnt buy it.” They refused to exchange my item even though she had admitted to selling me the warranty, I wish i would have lisened to my wife when she said dont buy anyhting from Radio Shack. Then when i asked for their district manager number they gave me a bogus number. Great job Radio Shack you need new managers.

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Humberto martinez April 27, 2014 at 1:52 pm

I bought a gs4 11 months ago. I signed up for the reparation plan paying 10 a month. In long beach new York they said if I pay ten a month that anything wrong with my phone will be fixed or if not will be replaced for free. My son’s gs4 cracked. We went to Hempstead . To see if they do a daily repair. They said they can only send it out. But there was a deductible of 125. They never said anything about a deductible. So I payed 110 for no reason when I could have just took another 15 and repaired it at the mall. Your plan lied. Made me waste my money and time. I was not going to pay 200 dollars in total to repair a phone that was promised to be free of charge

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Nichols Moreland April 15, 2014 at 6:06 pm

Radio Shack will not refund your money. Bought a Galaxy S5 for $800.00 and can’t get service. They want refund me my money. Radio Shack needs to go to hell and close all there stores.

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Justin Little March 19, 2014 at 10:58 am

Dear Radio Shack

I would like to speak with someone from management about my visit to your radio shack Monday March 10,2014 at 4937 Grande Shops AVE, Medina Grande Shops, Medina, OH 44256 Which is very uncalled about how my friend and i were treated Which is called Bullying. My friend and i went in to get some information about some of the No contract cell phones and either Your employee/ or manager was very rude, disrepectful, Cussed at me and my friend force us out of the store. Did not answer any of our questions, My friends, and family have been Bullied by your radio Shack in Medina which is uncalled. I am asking that management/corporate HQ launch an investigation and take immediate action.

Is this how you treat your customers?
Is this how you are with everyone that walks into your store?
Do you charge everyone 5.00 the longer they stay to shop and get better info/prices/etc?
Do you allow your employes to cuss at customers?
I would Like answers and why my friend and i as a customer was treated horrible and why the employes would not help us look at options for a No contract phone..

if its going to be a Problem and your company think its ok that they can Bully me and my friends/family then i will stop shopping at Radio Shack for good. This is uncalled for Did you know its against the law and a policy to Bully people even your own customers. i been in contact with Cantrell that he was to forward my info to the District manager for investigation well Turns out the District manager never got back to me so i made the assumption he does not care at all.

i wanna let u know that i don’t tollerate Bullying at all and how my friend and i how was treated at your Medina Radio Shack is uncalled for. I would never expect a manager/employee espically Radio Shack Bullying a customer like me and my friend.

I don’t know if you guys tolerate Bullying in your company but i don’t. I had experience rudness from your staff before and how my friend and i were treated this has gone way to far. That why something should be done and action taken. My friend and i did not do anything wrong its just like i said in the email we walked in and needed information on a No contrack phone. either your manager/employee was to busy with another customer and not willing to help us which to me is poor customer service and good way to loose a business.

It makes me wonder what it says in your Employee handbook about Bullying customers. Your Employee handbook should say if you as an employee Bully any customers your job can be terminated and immediate displenary action would be taken?Refusing to help my friend and i is the worse customer service ever and is never tolerated ever in a Business charging your customer 5.00 is like stealing money and taking advantage of them is called Bullying.

Thanks for your time and i look forward to hearing from someone from management/Corporate HQ about this. This store does not deserve to be open any longer.

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Justin Little March 19, 2014 at 10:57 am

My Friend and i went to a Local area Radio Shack in OHIO and The manager/employee was so rude, Charged us 5.00, refused to help my friend and i, cussed at us, I contact radio Shack about this matter Nothing done. Radio Shack sucks the manager/employee was cussing at us, very rude, not polite and event at one point bullied us. We wanted information on No contract Phones but seems like we will not be going with Radio Shack any more on the No contract Phones. The radio Shack Has bullied my friends and my family and i encourage everyone to Please avoid this Radio Shack 4937 Grande Shops Ave, Medina The sad Note this use to be a Corporate Store.

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sonya March 18, 2014 at 8:40 pm

I am not happy with the radio shack on route 30 in york pa and the employee we asked a simple question and she got smart with I will never go there again so I wont purchase nothing at radio shack until she is fired and I buy alot my wallet stolen and she ask for the bank statement she wants the card number what so shr can use it again I dont think so

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Jasmine Harbor February 19, 2014 at 2:59 pm

I am a recent Radio Shack employee that has been falsely accused of stealing, there was no investigation what so ever and I was fired. Nothing was done by my District Manager and I even emailed the Regional Manager and Called and I never received an answer. When the problem first presented it self i brought it to the attention of the District Manager and The Districts Administrator and nothing was ever done. A month later loss prevention called me and attacked my character as a person and threathned my livelihood. He said that he did a thorough investigation of the situation and I asked him if he came to Baton Rouge to deal with the matter at hand and he told me that he did not feel that it was that important for him to come down to Baton Rouge from Dallas and check in to a hotel to find anything. I was the only one that attempted to do anything about the situation and I am the one being falsely accused. All of the people above me that I have tried contacting about this issue has not even taken the time to respond to me.I was treated unfairly and falsely accused when there was no proof and there was no type of investigation, and I have never felt so demeaned and antagonized by a person in my life. I do plan to take action with this situation because this was wrong there was nothing done to prove my innocence nor amything that gave them grounds to accuse me of anything. This was wrong amd it makes me feel like this company is corrupt.The people higher in ranking only care about themselves and they do not do anything to help the smaller employees!!..I do not recommend anyone to work there and I will never shop there again when I have spent hundreds of dollars there.They do nothing to help you and they work you like a slave and give no gratitude!I would love for someone to contact me. My story will be heard about how wrongly i have been done and how badly I have been treated

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Anthony Coleman January 23, 2014 at 11:25 pm

I’m Anthony Coleman ,I live in Augusta game, I purchure a helicopter from radio shack and taking a warte out on it and I was total if it get damage in any way that they will replace it,so I took it back take to me that they can not get me another 1 because the warehouse and no other retail have any ,my point is while sale some thing and sale a wartny to it and u r not able to replace with the same item

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Marlea Roberts January 11, 2014 at 7:03 pm

I want to file a customer service complaint! Radio Shack in Temple Terrace on 56th Street in Temple Terrace, Fl has the WORST customer service that I have ever encountered! We bought an item that was defective out of the box & when we tried to return it for a refund, we were told by the clerk that she couldn’t issue the refund because she would “get in trouble” & we had to come back when the Manager was there. This was on Saturday, Jan 11, 2014 & the Manager wouldn’t be in until the following week & only in the mornings! We work & this is extremely inconvenient for us! Shame on you for allowing a store to operate under those guidelines & not have a Manager present to handle refunds on weekends!!

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Barb Gillig January 3, 2014 at 9:01 pm

I hope this get’s to the CEO of Radio shack, I was in you Jefferson city Radio shack where I most of the time purchase my cell phones every couple of years. I was in their to purchase 2 new cell phone and to up grade. My husband and I walked in and was immediately welcomed. One of your salesmen( Traron Shivers) came up to us and was awesome, he was able to answer all of our question was very professional. We told him that we were shopping around and we were going to a competitor..Well we went and came back due to the service we received when we first arrived. Traron spent a great deal of time with us and we were very happy when leaving the store. Please continue with the great service Traron..we will be back.Thank you.

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Nancy O'Toole December 27, 2013 at 3:21 pm

I would like to share a bad experience I had at the Warwick, NY store. I went into the Radio Shack store on Christmas Eve to purchase a wireless speaker for my fiancée. I was excited to find just the product I knew he wanted. I purchased the item and headed for home.

Imagine my horror later that evening when my fiancée opened his gift to find an empty box! I was so upset!

My fiancée and I returned to the store on December 26th to speak to the manager. The manager was not there, as well as the person next in line. Therefore I had to deal with the young, black gentleman who sold me the speaker. He started by wondering how that happened. He put the speaker in the box and I had to stand there for several minutes waiting for an apology, until I had to ask for it. He gave me the apology in a very “don’t bother me” voice. How rude and insensitive he was!!

Needless to say, I will not be shopping in any Radio Shack in the future.

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Vriginia Moore November 20, 2013 at 7:53 am

I am a Physician’s Extender at a hospital in Indianapolis Indiana. I live in Sheridan Indiana. I wnet to the Radioshack # 01-6953 Nov 19, 2013 to look at phones. I met Josh your manager. I told him of my bad experience at the Sprint store down the street where the employees were rude to me.
Josh talked to me like I were part of his family not just another customer. He appoligized for the rude behavior of the Sprint employee. I did not expect that. He showed me the phones gave me a run down on the different models. I made my choice and told him what I wanted. Josh is an outstanding employee and person. I was so impressed with his salesmanship and personality. While he was programing my phone he was telling me what he was doing. Josh was helping the other employees and greeting every customer that can into the store. He kept refering back to me, while taking care of others needs in the store. He was very patient and caring with everyone. He deserves a promotion. He should be training all your sales people because he cares and takes pride in representing Radio Shack. I had not been in a Radio Shack in years. I will return for Christmas items and other needs. If there were more people like this young man we would all have beter experiences and days. You need to keep “people” like Josh they make a company grown. Thank You for your time Virginia Moore

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Lawrence lowe September 29, 2013 at 11:28 pm

Hello my name is Lawrence lowe I’m a new and proud owner of a samsung galaxy 3 because one of your employees took the time to see me as a very unhappy phone owner with a T mobile lg mistake. I came into your store on sepulveda near LAX AIPORT in los Angeles only to pay my monthly prepay bill of 60 dollars. MIRIAM IS HER NAME. ANS SHE wss incredible, polite, friendly, VERY knowledgable and NOT PUSHY.I ENDED UP BUYING a new phone and leaving T mobile because of her. I’m still smiling. If you value such employees please let her know that a satisfied customer. Took the time to type this out using one very slow thumb to say he really appreciated the humanity and professional customer service. Very difficult to find now adays. And she did this while the store was getting busy. And I was pressed for time. Bravo. Excellent hire.

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