QVC Corporate Office

QVC Corporate Office Address

QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380

Contact QVC

Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Website: http://www.QVC.com
Email: Email QVC

Executives

CEO: Mike George
CFO: Dan O'Connell
COO: Meade Rudasill

QVC History

QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel.  They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.

The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.

In 1989, the company acquired CVN Cable Value Network.

In 1993, Segel retires and is replaced by Barry Diller as CEO.

In 1995, QVC was acquired by Comcast.

QVC.com was launched in 1996.

In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.

In 2010, the company began to broadcast in Italy.

QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.

{ 59 comments… read them below or add one }

Tammy Taylor April 15, 2014 at 8:34 am

Finance Department :
I purchased an item from you (QVC) in good faith in May 2013 using my debit card. A few weeks ago I chatted with not one but 2 different associates who told me to return my item instead of making a warranty claim. When I first chatted with the one I thought this can’t be the correct plan of action. So I disconnected via chat and tried again telling the agent I was only inquiring about a phone # to call in order to get my vacuum fixed however both of them suggested I do otherwise. The last associate Stephanie went as far as mailing me everything I needed to send this item back. Seem pretty simple until I contacted someone once again because I could see where they were using the incorrect debit card information. When I contacted your customer service agent she stated that it had to be returned on the original card. I told her how that card had expired and that a new card had been issued back in July 2013. She said the bank would know what to do. I immediately contacted my bank who told me not once but twice that the card information was too old and couldn’t be used. Suntrust Bank Customer Service Rep Mark told me to call the merchant and tell them that the card was to old and couldn’t be converted over to my account. I once again contacted a OVC customer service agent telling them what I had learned. The last lady I spoke with told me that the funds would then come back unsuccessful as a refund and be placed into some sort of care account and that a check would be issued at a later date. So I wait and inquire again about getting a check refund only to be told now that it would be held as a credit to be used whenever. I realize that there are guidelines to follow however what I don’t understand is how you can’t refund what is owed to me using the same account it was taken from, yet when you contacted me to update my account because my card had indeed expired I did so right then. I updated my account with the new debit card information so that your payments could be received just as we had agreed when I made my original purchase. Yet months later I can’t be refunded using a different debit card # with the same bank account. I feel it’s only fair that my funds be returned in a check if your not allowed to use the new debit card on file. If I’m not mistaken a check was an option on my return slip but I decided to do the easiest and use my debit card information on file with QVC. What’s funny is how I was told it had to be returned in the same manner it was received -well I didn’t use a QVC credit to purchase the item so wouldn’t that be wrong as well? I feel that this matter is being handled unfairly. If I can update my account so you can take payments out -it is only fair that you return funds using that same information because the only thing that has changed is my card # that expired and needed replaced regardless. I’m not sure that this email will get the attention it deserves but I do know I will address this issue with every person possible. OVC’s policy only applies when refunding but not when taking payments. I hope to hear back from corporate about my concern. Via email or text is best as I’m hearing impaired. I have provided my information below.

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katie g April 13, 2014 at 11:19 pm

I was trying to purchase an item through the easy pay option, I kept receiving a decline notice so I called customer service and they told me they weren’t allowed to tell me why my card was declined, so i called my bank and I already had a pending purchase from Qvc so apparently one of my attempts did go through, the agent had to of obviously seen this but choose to not tell me and instead let me attempt to make multiple purchases

Days later when I received the notification that I had made a purchase I clicked on “order status” and when i went to log into my account it was suspended. I called customer service and they told me it was suspended because my sister owed an outstanding debt to them from years ago at the same address, i informed her that we live in a mobile home park so i have my own home, my own lease, my own lots number etc. and she said i couldn’t make a purchase until my sister paid her outstanding debt with them.

After arguing with her for awhile she sent an email to cooperate explaining the situation and asking them to reinstate my account, I have yet to hear back from them and she said it may take up to a week and while all of this is going on they have a hold on my money in my bank account. Also how they can tell someone who is not my sister about her debts to them?

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Jacque Nadler April 4, 2014 at 12:51 pm

I am disgusted with QVC. After being told that QVC would honor a warranty that Heys Luggage would not, they reneged on their promise. I was told that a replacement piece would be shipped out within the week. When I called to check, I was told that a letter was sent out stating that they were not required to do so and I would not be getting a replacement piece. They ARE still selling luggage from a company that does not exist. Heys USA closed its doors!
I no longer trust QVC.
It’s amazing that they are willing to lose a long time customer over this.

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Dave March 26, 2014 at 7:06 pm

I will never buy from qvc again

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Dave March 26, 2014 at 7:05 pm

They have the worst customer service. Not helpful at all. Treated like garbage

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d March 12, 2014 at 6:03 pm

I so agree re bad CS lately.
I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO COMPUTERS IN MY POSSESSION>

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d March 12, 2014 at 6:02 pm

I so agree about bad service lately.. The ‘SNOW” was used as to why they cant do anything for my credits that are owed me… WQhen is the snow melting so they can go back to work??????
I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO CMOPUTERS IN MY POSSESSION>

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Kathy March 12, 2014 at 11:48 am

What has happened at QVC? I am writing a lengthy letter to the CEO this afternoon about products and customer “service”. Products that were always dependable are not even close any more and customer service does nothing about it! My friends and I used to compare what we bought almost every day on QVC, now we have our coffee and share our horror stoies. This is not good!

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Monika February 27, 2014 at 5:30 pm

I placed an order for a dell laptop computer and they seem to be having problems locating the problem on why I did not receive it or was sent out which is a bunch of B.S. You have the worst customer service ever! I can’t believe the hassle I have to go through with you guys! My dad had received his laptop which is the same but a different color and I have not received mine yet! What the hell is going on with you people! You have lost alot of people’s business with your very poor customer service skills! I can’t believe I thought you guys were a good corporation to satisfy your customers, but I was so wrong about you people! You need to really change your corporations or you will not receive very much business from anybody to where you will go out of business!

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d March 12, 2014 at 6:01 pm

I so agree I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO CMOPUTERS IN MY POSSESSION>

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d March 12, 2014 at 6:04 pm

I so agree I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO COMPUTERS IN MY POSSESSION>

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Peggy February 22, 2014 at 2:42 pm

QVC use to be good, they are awful now, I bought a 950.00 laptop DELL AMD A8 QUAD CORE. It arrived and it would not even power up. No one in customer service could do anything but tell me to ship it back 10 business days, will take 10-14 business days to replace…by they I’ll have made 3 payements with no computer. I asked for a supervisor, and none available was told would call me back in 1 hour, I am still waiting 24 hours later….TERRIBLE JUST TERRIBLE……..DELL really dissappoints me no quality checks done before sent this expensive computer out…..QVC REALLY NEEDS TO STEP IT UP…..STILL WAITING FOR A CALL FROM CUSTOMER SERVICE SUPERVISOR

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jackie February 11, 2014 at 4:41 pm

I am extremely frustrated and disgusted with QVC Customer Service. Five months ago I allowed my sister to use my charge card to purchase an item. The following month she acquired her own charge card. Since then, on various separate occasions, QVC bills my charge card for her purchases. I have called and my sister has called numerous time to REMOVE MY CREDIT CARD INFORMATION FROM HER QVC ACCOUNT. I’m always told “we can not remove the charge from your credit card, your sister needs to call us”…she already has!!! Each time we both call, we both are told my charge card info “has been removed” from her QVC account WHICH OBVIOUSLY IS A LIE, otherwise it wouldn’t keep happening!!! I faithfully pay the balance of my charge card every month, and now because of this mess QVC has caused, I am charged a “minimum fee”. QVC’s screw-up is costing me money!!!!

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Sharon February 11, 2014 at 1:49 pm

QVC customer service is just horrible. Forget asking to speak to a supervisor, called they are all at meetins, called two minutes later they are all assisting customers. Tracking a return is nearly impossible (yes using their return label). They have better give me my refund back. I will never use them again for any reason. Also calling their corporate heaquarters is a joke. No one ever returns a call.

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Terry January 23, 2014 at 8:47 pm

I am a very longtime customer of QVC.
I have turned so many friends onto looking at and shopping on QVC. I have always said that the customer service at QVC was exceptional.
SOMETHING HORRIBLE HAS HAPPENED TO CUSTOMER SERVICE AT QVC…….there is none. I don’t know where it went but it is no longer there.
I have had 2 incidents since December 2013. A lazyboy ordered as a family gift went missing and no one cared and no one looked for it….it was ordered December 5tlh and it was to be delivered on the 16th. We took time off and waited to sign for the chair it never came and no one really cared. We were told to cancel the order or order another chair. No one cared at all that we were not getting this chair. It caused a horrible family argument and a family member went to Lazyboy and ordered a chair which was delivered in 2 days.
I did not expect to face another event so soon but we had an autodelivery of Honeybells that was placed December 2012 to be delivered on January 13, 2014. WE did not buy fruit expecting this large delivery of fruit. It did not arrive on the expected day but we waited a few days and we called. On Jan 17th
I asked when it was going to be delivered. I was told NO ONE KNOWS WHERE THE FRUIT IS OR WHEN IT WILL BE DELIVERED…. Do you want to cancel. I said yes. I told my husband and he said he did not want to cancel this order because this is one of his favorite fruits. I called back an hour later to reinstate the order. I was told that they could not tell me if I would get the fruit or not. I was told to keep checking my order status and that they would send my request to corporate. I then got a phone call telling me that the fruit would be delayed and that I would get it the week of the 20th. I kept checking and decided I should buy some fruit because no one could tell me if this order was cancelled or going through. I then found an email customer service and asked them to help with the order.
The service on line was as poor as it was with the people.
I have just now gotten an email saying they have cancelled my order even though I have asked them over and over to not allow this to be cancelled.
We are very upset that QVC has taken such a turn. It was great to shop with them for so many years but the service was the main reason for shopping there and now that that is gone we will go to the places who have good service and treat the customer with respect.
I will never be able to suggest that someone shops at QVC again because I would worry that they would be treated the way we were treated this past month. There has been no apology for the recliner mess and now the honey bell event. We will do Marshall’s, Amazon and Overstock who have wonderful customer service and after all these years we will not be using QVC.

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Lisa January 22, 2014 at 6:40 pm

I ordered a laptop on 12/6/2013, when it did not arrive, I called the useless customer service line only to find out that they cancelled my order for no reason. I had to order a DIFFERENT laptop, only to find out they cancelled this order for no reason. I placed another order today for yet another DIFFERENT laptop only to find out that it might be delivered 2/25/2104!!! I called the vendor and they informed me that they need an order number from QVC, but wait,,,,, this is NOT the QVC order number. I then called CS AGAIN and asked for this information, only to find out .. you Guessed it, THEY DONT HAVE A CLUE….How stupid are these people in customer service? This is for my daughter in college who has enrolled in online courses and now her whole semester is going to be screwed up because now she will have to drop the online courses! SO, my next move is to call my attorney tomorrow to sue the hell out of QVC not only for having to pay a college for another semester, but also for all of the stress they have caused all of us and for the Laptop. This is the most screwed up place I have ever ordered from. I will continue to try contacting the corporate office, and if I can’t contact them, I’m sure my attorney can. DO NOT EVER ORDER FROM THIS SITE. THIS IS NOT THE FIRST TIME I HAVE HAD MY ORDER’S SCREWED UP FROM THEM.

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Naomi Spears January 9, 2014 at 4:04 pm

I ordered a vacuum from qvc checked a week later to see if it had shipped only to find they cancelled my account I talked to three different people and a supervisor only to find out I need to write corporate to get my account reopened!!! Well I wasn’t given an address or email to do such so I guess that means to take my money elsewhere I’ll never do business with qvc again

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Joyce T Redmond January 9, 2014 at 12:53 am

Corporate representatives contacted me after my numerous attempts to speak to someone about payments being rejected by QVC’s system; I wsa contacted by someone named Angel & Ann, also left a vm, but never called back. I connected Angel as well as other csrs to my financial institution to verify no request from QVC had been received that was rejected & that funds were available & the card I attepted to use was valid. I was told they’d investigate why their system was rejecting my authorized payments. When I log on to my account, I am unable to view the account for the leather jackets. QVC attempted to collect payments that were not authorized by me from my financial account. I finally authorized payments from another accoutn, which were mis-applied for the leather jackets. I have repeatedly requested that QVC show me payments applied to my QVC account & hae repeatedly been refused by the last csr I spoke to. My account DOES NOT show the payments taken from my financial account & when I log on to the website, it shows an unauthorized payment that was attempted to be collected by QVC was cancellec & it shows that I owe more than what I do on one item on the order, as well as it does not show the payments that were made & the list they sent me also does not show all of the payments that WERE made from my financial account to QVC for order # 4257886807- the 4th payments are not on the list, yet my financial institution show the payments were taken by QVC for the 11/2013 installments, but not on the date they were authorized. I have repeatedly been refused by cs, the last csr I spoke to, the customer service I requested & am entitled to as a paying customer. I have NOT received the investigation results & an explanation as I requested & the csr refused to request over & over again. This has been an ongoing unresolved issue since November, 28, 2013. VERY POOR CUSTOMER SERVICE & I HAVE NOT, NOT, NOT BEEN MADE TO FEEL LIKE A VALUED CUSTOMER BY CORPORATE REPRESENTATIVES AS WELL AS BY THE CSRs @ 800-345-5788, BY THE LAST CSR I SPOKE REPEATEDLY REFUSING MY REQUEST FOR THE RESULTS OF TEH INVESTIGATION & ARGUING WITH ME, COMPLETELY DISRESPECTING ME AS A CUSTOMER & A PERSON.

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schmitt bernadette December 30, 2013 at 9:44 am

bonjour j aimerais travailler pour vous en France je suis une fan de vos produit et je fais de la publicitee de tout vos produits j aimerai avoir plus de renseignement sur votre entreprise comme la zone de vente votre methode de vente organisée ponctuelle et rigoureuse je souhaiterai mettre mes qualités au service de votre entreprise j aimerai pouvoir vous apporter plus d informations et repondre a vos questions lors d un prochain entretien Veuillez agréer Monsieur l expression de mes sentiments distingués Bernadette Schmitt

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Cynthia McCauley December 26, 2013 at 12:35 pm

DO NOT ORDER from this site! I will expressing that to all my friends and family who are even CONSIDERING about it! You can NEVER get ahold of the main office! I am beyond pissed! this is by far THE WORSE PLACE ever!

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Jo Ann P December 26, 2013 at 9:27 am

OMG!!!!! What happened to Christmas???????? I am very disappointed that all of the Xmas decorations have been REMOVED from your sets. Do you realize that Xmas is celebrated all week long? I turned on QVC this morning (12/26) and how cold the set looked. Local news stations, late night shows all keep their decorations up until at least New Year’s Day. Last year I, along with a few of my friends wrote e-mails stating our complaint. I don’t know who is in charge of the “set decorations” but maybe he/she should revisit the meaning of the “Christmas Season.” Traditionally, the season doesn’t end until “Little Christmas” which is on January 6th. Maybe next year – I’m hoping – you will keep your sets decorated throughout the Xmas week.

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Hillary rose December 24, 2013 at 2:11 pm

Ordered a 60″ 3D TV that I was told would be delivered before Christmas. The company that’s suppose to deliver the TV sends me a email to set up a delivery date on 12/7/13 I call to set up the delivery date and they tell me they can’t find the TV in there warehouse and they would get back to me. It’s now the day before Christmas I’ve contacted QVC and the delivery company and know one has any answers for me. How does a 60 inch TV just turn up missing. Costomer service at QVC tells me they have to notify there cooperate office and that I would receive a phone call. Haven’t got a phone call from anyone regarding this situation very frustrated seeing as though I have family in town for the holidays and this TV was suppose to be set up In my living room for the family.

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Michelle January 21, 2014 at 10:39 pm

I have experienced the same thing with a missing Sharp soundbar that no one seems to know anything about. I ordered it with my TV as a set. It has been over a month since I received the tv and almost two months since I ordered the set. Apparently, QVC has gotten too big for its consumers. Don’t order items as sets on this website. Still waiting for someone, anyone, to contact me.

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Michelle March 2, 2014 at 3:37 pm

Still no sound bar or response from QVC. I do see where they don’t offer this as a set anymore, but it still HAS NOT solved my issue of no sound bar or offering of any kind of refund. It’s March 2, 2014 everyone, I ordered the television and sound bar set on November 27, 2013!!! QVC has some SERIOUS ISSUES going on that they need to take care of. Not pleased and not ordering anything else from them, at the very least until this is resolved and probably not even then.

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Loq December 23, 2013 at 10:42 am

I ordered an item and selected the “Express Delivery” option via UPS. “Express Deliver” is the same as UPS 2nd Day Air with GUARANTEED delivery by the end of the second day. Remember, the key word is “GUARANTEED”. The guarantee of a timely 2nd day delivery is clearly stated on UPS’s website. QVC, however, displays on your order an “EDD” (Estimated Delivery Date), even though they have been close partners with UPS for years.

My order was due to arrive by the end of the day on December 20, a Friday. Long story short: Today is Monday, December 23rd and I still have not received the item for which I paid extra in order to receive it expeditiously.

It is clear that UPS is in breech of contract by not delivering the item as promised/guaranteed. And they will be dealt with via their states attorney general’s office as well as the Better Business Bureau and the FTC (Federal Trade Commission). Why all of these agencies? It is my opinion they are committing fraud by continuing to offer this service when they are aware that it is likely they will not be able to (pardon the pun) deliver.

QVC refuses to assist me. When … IF … I receive this product it will be returned. I’ve no idea where it is. Tracking information at UPS states it is “in transit” on a trailer truck..somewhere. I requested an immediate and full refund from QVC and they refused, stating they can only offer an estimated delivery date and nothing specific, therefore it is not their option to make a refund at this time.

I have been informed that should I pursue the same lines of resolution as I intend to do with UPS, it will most likely be determined that QVC will be complicit in committing fraud as well. They are aware of the issues that created the severe backlog of deliveries at the regional UPS hub through which my product order must be processed and yet they continue to sell the 2nd Day Air delivery service. I believe QVC is as culpable of committing a crime as UPS in this instance.

Both companies, who have made their CEO’s and many of their upper echelon executive executives multi-millionaires off the back of the consumer, should be ashamed of the way their customers, of which I am now one, are treated.

I will allow the attorney generals from the states in which these corporations are headquartered, along with the Federal Trade Commission, to resolve these issues. I’m confident I’m not the only consumer to be treated in this manner.

I’d never ordered from this television show before now and I will NOT be ordering from them again.

Caveat: Remember …. You always get what you pay for. In my case I got nothing! Which is equivalent to the type of service both of these companies offer at bargain basement rates.

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Sydney Abrams January 3, 2014 at 11:42 am

I will NEVER order from QVC again….. What a rip-off… Thanks for the heads up

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Bill Miller January 11, 2014 at 8:51 pm

I ordered a gift card for Christmas on 12/17 and paid the additional fee for delivery on 12/20. On 12/22 no card, called and was told there were problems with the company that sends the cards, and it was en route and would arrive on 12/23. The gift card did not arrive and I called the csi and was told that the card would not arrive before Christmas, and that QVC would give me a complimentary card for the same amount for my inconvenience. The card finally arrived on 12/30, but as of 1/2/14 I had not received the complimentary gift card that was promised. I called QVC customer service and was told that QVC representatives were not authorized to offer complimentary cards, and that they removed the additional fee for early delivery. They said that is all that they are required to do. I will never do business with a company that treats it’s customers the way that I was treated, and will do all that I can to notify other customers of the very poor customer service, and lack of care to customers.

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rosemarie December 15, 2013 at 11:11 am

On nov. 26th I ordered a kindle fire and put it on check hold. On dec. 6th I called again to make sure everything was ok. I explained to customer service that I did not get paid till dec. 18th I was told on that date that I was good as long as I paid for it on Dec. 18. Well, guess what well, I called today 12-15 to find out that the person was WRONG. mY ORDER WAS CANCELLED AT MIDNIGHT AND QUESS WHAT. NO MORE IN STOCK. i EXPLAINED WHAT WAS TOLD TO ME. AND THE RESPONSE WAS SORRY. Spoke to supervisor Sandra and her response was sorry. A customer with qvc since 1987 and I no longer have a kindle fire on order. Nice attitude and I am sure if I was a family member one kindle would pop up.

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Camile December 13, 2013 at 3:50 pm

QVC Sucks!!!!! I placed an order for a laptop and they cancelled my order and closed my account because of a mix up with phone numbers (I recently changed my number and accidentally gave them my former number). The phone numbers did not match with the bank but everything else did (address, name, card #) They didn’t even email (this was correct) me to let me know the issue, they just closed my account. I am a first time customer and was never told about their “verification process”. The person who took my order went so fast like I was just another number to them. This company sucks and is very very unprofessional!!!!!!!! Their customer service team is very unsympathetic!!!

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schmitt bernadette December 13, 2013 at 8:10 am

j habite en france et j aimerais ouvrir mon entreprise en collaboration avec vous votre entreprise ne m a jamais deçu je commende en allemagne et je n ai jamais eu de problemej adore tout vos produit j ai manage une equipe de 5personnes tels que gestion du personnel du materiel je souhaiterai mettre mes qualites au service de votre entreprise j aimerai pouvoir vous apporter plus d informations et repondre a vos questions lors d un prochain entretien en attente de votre reponse veuillez agreer monsieur l expression de mes sentiments distingues

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Aleysha November 27, 2013 at 12:41 pm

Qvc is quick to take people money. My boyfriend order me a laptop, they took money off his card but they end up cancelling the order because the shipping address wasnt same as the address for his bank card. now the stupid problem is, if people order something as a gift for someone then they are going to put the person they order it for address for it to be shipped. Customer service dude name james was a asshole who need to go back to training. Mind you i order a laptop with my card also that was wrong an had to send back. now the excuse qvc is using is that they have to get the return laptop that i paid for with my card back before the laptop my boyfriend order with his card can be ship. Now thats two different cards wat hell does his card have to do with my card. Qvc is bullshit and I rather deal with HSN…

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Mary November 10, 2013 at 5:18 pm

Well, it’s good to see that I am not alone in this! Today, I tried to order a product from QVC, I informed the customer service lady that I paid off my account and that my QVC account had a credit of $53 dollars; and why had I been cancelled? She informed me because of my not using my card for a year, I told her that I had been making the required payments and had paid off the balance two weeks ago and that I had a credit, so my account should of never been closed or the card cancelled?! She couldn’t answer me….I was frustrated by their actions she asked me how I wanted to pay for the product that I wanted…I just told her to cancel the whole thing! Then she had the nerve to tell me that I would have to re-apply for the Qcard again…I told her why should I do that? Why can’t you reactive this card, she stated that once a card had been cancelled by them that a customer needed to re-apply….geesh! I said no thanks. I hope that people will think twice in ordering and going with QVC I sure did!

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Jan October 25, 2013 at 1:38 pm

QVC closed my account with no explanation after years as a customer. I cannot fathom a reason. All attempts to obtain their reasoning has been to no avail; letters, phone calls. I think God has blessed me by keeping me from the problems I see others are having. I’m warning my friends.

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bacon October 25, 2013 at 1:32 pm

Beware. After many years as a faithful customer, my account was closed without notifying me. I am a Sr citizen and have never in my life had a problem with any accounts. I attempted to place an order, that’s when I learned I was closed. No answer to ‘why’, but was told to write a letter to corporate. I did. No response. I called back and was again told to write a letter. So finally called and was told customer service would e-mail corporate and I should hear back via phone call within 72 hrs. Nope. So I phoned customer service again today and was told corporate denied my letter request…but they hadn’t notified me of the request. I was told there is no recourse, it remains closed. STILL no reason given for closing the account. After reading other blogs here, I’m thinking God has blessed me since I don’t want to order something and find myself in the worse bind others are in. I’m advising my friends.

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Teresa Tyler October 18, 2013 at 12:00 pm

I placed an order on the 13th of Oct and on the 14th got a call from QVC checking to make sure it was me doing the ordering and no someone else, thats all fine. It’s now the 18th of Oct, still no tracking number, no one can tell me why my order has not been shipped except its coming from the manufactor. I called everyday requestiong a tracking number but got told several different things which none made a bt of sense. Today I called corporate, the lady was nice but said the same things, gave the same excuses but still she could not do much about it except contact the manufactor and call me and a few hours. Its been several hours, no call back, no email nothing so I called QVC again, the man was slowly trying to ecplain the same thing, as if he was reading it off a card.. I am so disgusted with the service, I am going to probably cancle it and fo to HOME SHOPPING NETWORK!!!! Why someone can’t call and get the info as to why my package has not shipped is beyond me. Guess this customer is worthless to then,

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Cecilia Baker August 7, 2013 at 1:08 pm

I am very displeased with QVC at this time. I have been a customer for years now, but from now own I will shop HSN. I purchased a TV back in December and had it on easy pay for 6 months and during that time period my bank updated there banking system which changed my credit card from Visa to Mastercard. So, I called and updated my information with someone in April to make sure my payments would come out on time. Then I was told to updated it online also, so I did. My payment was taken from my new credit card on 4/2/13, 6/3/13, 5/17/13 and my last payment should have been processed 7/2/13. I received an email from QVC stating that I need to update my account in which I had already taken care of this before. So, after updated this information for the forth time after I received an email on 7/18/13 stating that I need to update my credit card again. At this point I was very frustrated because, I had already taken care of this. Then on 8/5/13, I receive a call from a collection agency stating that I was sent to collections because I haven’t paid my account. This is soooo frustrating because, if three payment had processed on my updated credit card why it didn’t for the final installment. I called QVC on 8/5/13 and they stated they are not sure what happened, so I want an answer to why it was taken on the previous months with my updated information and not the last month. I will not shop with QVC again!!

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Min. Rodney Williams August 13, 2013 at 3:47 pm

Cecilia Baker, you are on target. I had a similar but slightly different occurrence that happen to me and I too am finished with QVC. They got 6 payments out of my wife and I on a five installment payment plan and like you, I enjoyed them and have been a customer for some time now but I’m through. Furthermore, I will influence others like me after I print your story and tell them mine.
We are all customers to someplace and someone and if the agents and customer service people are not trained to keep write down the simplest discussions b/w the customer and themselves(brief notations) when a customers calls in for a questions or a complaint then we are all in trouble. NO COHESIVENESS AT QVC.

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Kendrick Abraham July 18, 2013 at 10:05 pm

I’ve been a very loyal customer of QVC for over the past 16 years & purchased thousands upon thousands of dollars in items… I’ve turned countless numbers of family, friends & co-workers your way to purchases their needs, especially when short of cash & easy pay is available… I only state these FACTS to show the gravity of my past loyalty, but your current actions of cancelling my furniture order without notification and rude CS personnel (I’ve spoken to a total of six) who are dismissive is totally unacceptable!!! I too work in the field of CS, but the difference is I ALWAYS TAKE OWNERSHIP of my customer’s issues to the point of resolution and make sure to ALWAYS return calls… Now my loyalty has reversed and just as I once praised QVC to family and friends, well you know what reverse mean!!!
NO COMPANY IS EVER TO BIG TO FAIL!!!

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Min. Rodney Williams August 13, 2013 at 3:49 pm

Good for you Kendrick…they are going bezerk over there. They got use to your money and took it for granted.

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Natalie July 16, 2013 at 11:28 pm

I have been a loyal customer of QVC since they started selling on air!! I love the products and always had good experiences until recently. Something changed about thier customer service. You cannot get through to a supervisor at customer service when you have a problem and I tried calling corporate and wrote letters and no response. I must have spent $20000 in Judith Ripka jewelery alone. What a shame…another company going downhill quick….

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Min. Rodney Williams August 13, 2013 at 3:48 pm

Ditto!!

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Richard Sharrock July 2, 2013 at 1:29 pm

Dear QVC
By your “firing” of Paula Dean you are telling the world you do not wish to do business with people who have EVER used a social group epithet. Well I have used more than one in my life time, so I have been fired by you.
My former position with your company was customer. cc: Sears Home Depot, Food Network, Target, Smithfield Foods, York Daily Record

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Ann Knott July 1, 2013 at 4:48 pm

I am very sorry that QVC has taken the stance that many others have taken. What, you have no mind of your own. Sheep must follow!!! What Paula did was 20-30 years ago, and we the people are making a big deal of this now, when we have to put up with Baldwin, Sheen, dog killers, ex wife killers, politicans who committe fraud, cheat, lie etc.
We are a country full of hypocrites! Not a QVC purchaser, but know many who do. I will work on them to change or quit all together.

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G. Wills July 1, 2013 at 1:50 pm

I order several items per month from QVC, however, I will be taking a break until the final decision is made regarding Paula Deen. We all should be so perfect that we never say or do something that we regret and wish we could take back. If we did, wouldn’t we like a second chance. Unfortunately for Paula her success has made her a target for those who wish to humiliate her and hate her for what she has accomplished in life despite obstacles.

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Patty June 30, 2013 at 9:11 pm

While QVC takes a pause from Paula, I will be taking a pause from QVC. What is wrong with this picture??? You take a pause from Paula yet you continue to have Dan Marino (post “love child” incident) on air and praise him like he walks on water. Talk about discrimination!

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Marsha Marston June 30, 2013 at 5:25 pm

I am appalled that QVC has made the decision to drop Paula Dean. She made her public (and as far as I am concerned) sincere apology. However, QVC has decided that isn’t good What you are doing is just as bad as what she was accused of.

When you bring Paula Deen back, I will be back as a customer.

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lorraine June 30, 2013 at 3:55 pm

RACISM?

Lately I’m a little confused over exactly what racism is.
First let me state that i’m not writing this to piss anyone off, i’m not a racist! However as a white women I do have some questions that maybe someone can help with the answer.
Ok
So the B.E.T NETWORK,( Black Entertainment Television) Which i’m fine with and watch, however what if there was a W.E.T NETWORK (White Entertainment Television? Would that be considered racist? Is it racist to have an all black network?

United Negro College, OK, how about Caucasian Community College? racist?

I realize the black community look at these things has an achievement and they are, however has a white person, could I look at it has racism?

And the big “N” word. Not a pretty at all. And If you say it has a white person, your automatically labeled a racist. What i don’t understand is why is it ok for a black person to say it, but not a white person. I guess what I’m trying to say is if you considered that word to be a racist word then make it so, but if you say we can, but you can’t, isn’t that racism? Doesn’t that make a divided in colors right there? And isn’t one factor of racism when one color can do something but the other color can”t??
Now i’m not saying its ok to call someone that name, all i’m saying is pretty basic, whats good for the goose is good for the gander. plain and simple, really.
I cant go around calling my white friends “Crackers” and then tell my black friends they can’t say it cause their not white, See where i’m going with this?

Listen, I don’t give a s*** that theres a all black network, or a United Negro College, all i’m saying is N***** is a racist word NO MATTER WHO’S SAYING IT! But i’m not going to throw someone to the wolves for saying something that they said in anger, Hell, I’ll admit it, I’ve said some pretty s***** things when my temper comes out, of course I didn’t say these things to the people I was actually talking about, but in conversation w/ my girls while having a b**** session, nor am I proud of my mouth at time, but s*** happens people,and NO I don’t hate women, I have friends that are gay and I love me some chocolate. (whoops, would that be racist to say?) I’m just saying, Its so righteous to hang someone for something that you yourself have probably done at one point in your life.

It seems to be the only REAL racist people in this world are the ones that won’t let racism go! If you don’t like the n word then STOP SAYING IT! You can’t have a double standard over a word.
Its either we ALL can say it or nothing! (trust me, I vote for nothing) but If thats not how it is, then let me ask you this, How is that not considered that to be racism?

All I’m trying to say is there’s racism and then theres stupidity, let not get the two confused!

“those without sin, cast the firs stone”
you should be ashamed!

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Sharon Toole June 30, 2013 at 2:49 pm

In the land of big business dollars count and for many years QVC counted the dollars they raked in with Paula Deen’s appearances and popularity. Her best friend at QVC wrote a cookbook and she helped him sell thousands by writing a Forward. Now QVC and Mr. David have decided to take a “pause” from Paula. Let me tell you it took me just a minute to pick up the phone and cancel my pending order and my account. I also found out that I can buy directly from the two vendors I purchased the most from and save $$$ in the process.

Will the last person to leave QVC please turn out the lights because without a customer base you won’t be able to afford the electricity.

Mr. George in the words of Donald Trump “you’re fired!”

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Janet Stegiel June 30, 2013 at 9:39 am

Let me know when qvc airs the next Paula Deen products and I will then stop taking a break from watching & purchasing from QVC. I do not need QVC to be my moral compass. I really do not care that Paula Dean used a racial slur in the past. I am appalled by the knee jerk reaction of the companies that are choosing to drop or take a break from Paula Deen. She has not been convicted of anything! I also don’t believe that there is ANYONE who has never used a derogatory slur against another. I will not shop anywhere that chooses to practice reverse discrimination and hope there are many more people such as myself that will also chose to let our voices be heard by taking their business elsewhere.

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Michelle June 29, 2013 at 10:59 pm

Dear QVC,
The recent controversy that exploded from the media concerning Paula Dean has dealt a one sided view to many. Racism is a very important issuse to address and it should be taken very seriously, Many people feel, including myself, that Paula Dean is more the victim than the employee that filed the complaint against her. She was accused of something by an employee which therefore stemmed into an ugly investigation of her past. A past is something we all have and NO ones past is perfect. This woman honestly answered a question and lost her entire future because of one word. To add salt to her wound, the companies that sell her products are also condemning her. I recently found out that QVC is one of the companies that is condemning her further. How did you put it? “We are taking a ‘Pause’ from Paula until further notice”… as if your company is above her sin. While you are at it, why don’t you look into your other business products and boot some of them for their past mistakes as well. Fair is fair. I believe you should have let the consumer decide. YOU might have been surprised at the outcome.
I have been a loyal fan of QVC or 25 years now, however, I am very disappointed at your decision. I will be making my regular payments to my account, but I will withdraw any future purchases with you. I can no longer be loyal to a company that made money with Paulas products but chooses to condemn her of a word she admitted saying 30 yrs ago as if your company is perfect and never made a mistake.

I wish you much luck with your business.

A concerned x customer

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Jill Broberg June 13, 2013 at 12:42 pm

Thanks to the shoddy work of your webmaster(s), I am unable to complete an application for a CSR in San Antonio, Texas. I am a retired technical writer and I have worked in HTML and done desktop publishing as well as documented all areas of IT. When I downloaded my resume and cover letter, the system claimed they were password protected (NOT) or were pre-1997 Word documents (NOT). I was stopped from applying because of these reasons. Since applications are done online in today’s world, I don’t know how you all are able to receive applications for positions there.

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Tim OConnell May 15, 2013 at 2:48 pm

I ordered the Nook HD with the case and apps they had on special back on 4/30/13. They sent me the tracking # and said i should get it by May the 6th. I tracked the package at UPS and they said it would be at my address on 5/02/13. When it did not arrive I emailed QVC on 5/06/13. I was told there was nothing they could do as they dont track shipping and to wait at least 13 days for UPS to ship it to me. QVC would then reaplace the product and ship it back out to me. I called UPS and they were more helpful. They said waiting 13 days is to long to do anything and that QVC needs to initiate the process. They Put me on hold and tried to talk with QVC cust service and said they were not helpfull at all but will put a trace on it for me because UPS could see I was having a problem with QVC.I then Call QVC back after the 13 days and was told i was out of luck they can not give me the nook it was out of stock and there was nothing they would do. All they needed to do was pick up that phone on the day i asked and contac or Give me a replacement. So now i am out my product . The Customer service here is the worse. They make the DMV seem like heaven lol. Shame on you for not doing anything to resolve this. They just kept saying there is nothing we can do. Hey QVC have you heard of the Customer is always right . OR how about “GO THAT EXTRA MILE”!

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Elvira Lagarija March 18, 2013 at 1:27 pm

I order Aplle pro Mac this morning for my husband and they told me I should recive next day. I was very happy . This was present for my husband and after I received e mail confirming my order I thought that was it, I was soooo wrong after getting my e mail confirming my order I recived another e mail after 20 min saying my order was canceled. I called QVC asking why my order was cancel , my money was already taken out of my account they told me they couldn’t reach me to confirm. I’m so upset I spend hours talking to them and costumer service sucks. I didn’t even recive any phone call or any sign that they tried to reach me. This is last time I bought anything from QVC and I’m telling anybody that I know to wach out. WORST COSTUMER SERIVCE EVER. It should be difficult to place order, I give them information and pay but now I need to wait 7-10 days my money to be return to my account . O please let me tell you they were so generous to tell me I can place order again and they will shipped to me. LIKE HELL I WANT TO GO THRY THAT AGAIN.

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Elena March 12, 2013 at 3:13 am

I have been a qvc shopper for many years and today I received a letter from THEM telling me that I need to watch my shopping and not put so many things on check status. customer service advised me to do this in the past. The letter stated that a previous letter was sent to me about this situation. Negative, I never received anything in the mail. Customer Service threatened me and said that I cannot put anything on a check hold anymore as of right now and that my account may possibly be closed. After I give them about $20,000 dollars of my money they treat you like garbage. And customer service was terrible they said they can’t do anything. The supervisor was so rude and basically blew me off. Professionalism not there. Its sad that they treat their customers this way. I decided to send back 5 orders and I might return more. After I told the customer service lady she told me, “It has to be within the 30 days!” Really!!!!!

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Helen Carrera March 6, 2013 at 3:24 pm

I ordered a Serta Mattress for my granddaughter on Feb 2,2013 was told it would be here in 7 to 10 business days, have not received to this day, March 6, 2013 have called QVC serveral times with a lot of understanding and that you are back order, this is fine although I called again March 1,2013 and was guaranteed it would be here this week, I called the warehouse and they still DO NOT have my order. I have talk to CUSTOMER SERVICE SEVERAL TIMES, but the one I talked to today twice, was EXTREMELY RUDE!! and because of her professionalism and NO UNDERSTANDING of the situation I will NOT be ordering from QVC again, and I will definitively post this experience. Order Number 4168660181

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Francine Peters February 28, 2013 at 8:36 pm

I purchased an Apple ipad bundle in good faith from QVC only fo find out that tbe serial number showed it to be purchased in 1985 according to Apple. I was asked to hold on to that tablet until they send me another one which would be pulled and checked. Got the other Apple this past Tuesday same problem. I’ve received two tablets now with serial numbers saying they were purchased in 1985. Now I’m asked to sit tight and hold on to them while they investigate. They both have serial numbers that start with DMPJ …..188 is the ending number for both tablets. Both Apple and QVC say tbey’ve never dealt with anythi.g like this before. Apple says this tablet was bought from a third party and shouldn’t have been sold. I feel like I’ve been lied to twice, and I want to know what the heck is going on. So while I’m waiting on QVC to “investigate”, I tbought I’d warn folks about this problem.

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Francine Peters February 28, 2013 at 8:12 pm

I bought an Apple ipad and two year extended warranty.While having customer suppory walk me through signing on to the tablet, I discover the tablet has a serial number for an 1985 purchase. Apple can’t change the serial number and QVC asked me to let them send me another one and they would check the serial number. Got tbe other one We

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maureen miller January 21, 2013 at 8:24 pm

I HAVE BEEN HAVING A PROBLEM WITH AN ORDER I DIDN’T RECEIVE AND WAS CHARGED FOR 3 MONTHS NOW I HAVE CALLED CORPORATE AND EMAILED AND SENT A LETTER I DON’T KNOW WHAT ELSE TO DO CAN SOMEONE PLEASE HELP

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maureen miller January 21, 2013 at 8:20 pm

I have been writing and calling for an item i never received and have been charged for 3 months now I was told to contact qvc corporate office which i did in writing and calls and nothing…..can someone please help before i have to close out my credit card thank you !!!

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