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QVC Corporate Office

QVC Corporate Office Address

QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380

Contact QVC

Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Website: http://www.QVC.com
Email: Email QVC

Executives

CEO: Mike George
CFO: Dan O'Connell
COO: Meade Rudasill

QVC History

QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel.  They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.

The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.

In 1989, the company acquired CVN Cable Value Network.

In 1993, Segel retires and is replaced by Barry Diller as CEO.

In 1995, QVC was acquired by Comcast.

QVC.com was launched in 1996.

In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.

In 2010, the company began to broadcast in Italy.

QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.

{ 90 comments… read them below or add one }

Everett October 14, 2014 at 1:16 am

Discourteous QVC host/hostess behavior:

1) I happened to be watching QVC last night when Oscar (guest) was describing a high- megapixel digital camera product. Near the end of his presentation, Rick (QVC host) rudely stepped in front of Oscar with a poster size picture enlargement, without pardoning himself. I’ve seen several of Oscar’s presentations wherein he has always exhibited a gentlemanly demeanor. I thought Rick’s overzealous behavior reflected poorly on your organization.
2) My wife was watching QVC earlier today when Jill (QVC hostess) introduced the Joan Rivers sales representative. Jill’s overzealous behavior was characterized by numerous interruptions effectively preventing the salesman from elaborating on his product offering. Jill’s behavior reflected poorly on your organization.

While we understand the marketing focal point is sales, profits should not come at the expense of civility.

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Sheila October 8, 2014 at 4:43 pm

About 15 years ago, a friend of mine who loves jewelry, was dying and couldn’t get QVC where she lived. I ordered lots of jewelry for her to see, but she didn’t live long enough. I returned everything and was told my account was closed because I returned more than the national average. That means some people returned more than I did, as well as some returned less. Okay, that was 15 years ago. I have contacted QVC several times and was finally told I was barred FOR LIFE. Recently a friend of mine ordered a Tracphone and I asked her to order one for me, which she did. I thought I’d try to order something for myself to see what would happen. VOILA it went through. I ordered several things over a period of about 6 weeks and all of a sudden last night I was barred once more. No notice, no nothing. I called to see what was going on and was told QVC had erred in allowing me to charge. They could see I had charged a lot and said I should write to the executive office to see if they would do something. Instead today I called. Got a recording during business hours. Was told by the operator they were helping other people and would call me back, but when, she didn’t know. Yes, you are right Shop HQ is MUCH MORE CUSTOMER FRIENDLY. I had ordered David’s cookbook – CANCELLED. I had ordered the 4 in 1 slow cooker by Ninja, CANCELLED; I had ordered some lock & lock products which were on waitlist – CANCELLED. Do you think I can stop making payments on the items I have because of their mistake?????

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k. syres September 6, 2014 at 11:23 pm

There should be a tribute show for Joan rivers. I think Selling some of her products and donating the money to one of joans charities would be nice. Let the hosts tell their favorite stories about Joan, etc…. She deserves that much from her qvc family. A 2 minute video on your site or your fb page is just not enough.

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Angela Harding September 5, 2014 at 7:23 pm

My name is Angela Harding and I cannot begin to tell you how DISAPPOINTED I am in QVC.
I tried to log in to my account today and kept getting an error message. I called customer service and they said corporate cancelled my account and order.
The customer service rep also said that someone “allegedly” called me from Corporate to verify some financial information but I have no missed call and NO VOICEMAIL on my phone.
The rep also said someone called me at 2:53 eastern time and my order was cancelled at 2:56.
I do not know what the problem is but I cannot believe that this is how QVC does business.
I am trying to spend over $400 dollars with this company. What kind of nonsense is this!!?!?
I was given a phone number at corporate that just keeps taking me to a voicemail that I am SURE NO ONE will ever answer.
I am going to make sure I tell everyone I possibly can and get on every website I possibly can to let people know about the business practice of QVC.
You should be ashamed of yourselves.

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Gary price August 13, 2014 at 6:09 am

I had 1 payment left on my masterbuilt grill I ordered. I check my
Mail and I had $36.24 last payment went to nationwide credit inc. I
Called qvc to let them know about it and they said yes it was the
Last payment I settle it out that very same day I got the notice from
That collection agency. What it was I got a brand new credit card
And they were trying to charge last payment on the out of date
Older credit card i gave them the date on new credit card and it
Went right threw no problem I payed last payment 9-5-14.
Now it’s 9-13-14 and I just tried to order something
And the qvc customer service said it was on
Hold till corporate releases it. So I’ll just go to
Home Depot because they have the same
Product.

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Victoria Cripps August 10, 2014 at 2:44 pm

I ordered an Bracelet from the Silver Show that was on the other night (approx 8-6-2014) BUT I may add the bracelet was not going to be Available until Nov … So I did order two of them before they ran out of the ones I was Interested in ; at the time of the show the Host Informed everyone that the money will NOT come out of your account until they ship the bracelet … Ok fine so far – the next day as I was checking my account I saw that QVC had taken out the money for the two bracelets I ordered the night before which was approx $94.00 – so not Expecting for that money to be taken out of my account it Totally messed up my account ; that was Not authorized !!! Now its a week later and I’m still trying to ask them to Release the funds from my account . THIS SHOULD OF NEVER HAPPENED !!! And when you call and Desperately try to talk with them about it they can care less and they just tell you oh I’m sorry it was a terrible mistake that should’ve never happened but they still won’t release the funds… Now you explain that one to me !??!!?!?!! That’s the way QVC Does Business ??!!?!?!

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R K Thompson -Kilts August 8, 2014 at 12:46 am

QVC has definitely lost my business.
I am completely disgusted by the ineptitude displayed by so called customer service representatives.
As someone previously noted ‘ they are a joke’

It seems you might need to either rethink your logo and slogan of
Quality
Value and
Convenience
OR
Alternatively do a better job at training your agents and assuring that your ‘system’ functions better.
Shame on you QVC!

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Sandra Ellison August 6, 2014 at 3:06 pm

I bought a 5 qt. pressure cooker, I think in 2002 or 2003 from you and it has been the best one I have ever had. The little piece that pops up to keep the pressure in will not stay in anymore as of yesterday, the 5th 0f August, 2014. I talked to customer service and they could only go back to 2004 so they could not find it. The name on the front is Perfect Pressure cooker, the model # is EPC460, and I think it is a cooks essential. My QVC # is 4367-8574 and I would appreciate it if you could find it in my records and let me know if I can get it fixed. I have had very few problems in the past, and have been a good customer. Thank you very much in advance, Sandra Ellison

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nick August 18, 2014 at 5:58 pm

hello Sandra, nick; I’m writing as I tried to assist you in your quest for a part for a pressure cooker as I’ve been in same situation looking for spare parts for a tv remote and washing machine. the pc=pressure cooker you is owned and mostly exclusively sold via QVC and maybe 2 to 3 more outlets.; research web site http://www.hippressurecooking.com/cooks-essentials-electronic-digital-pressure-cooking-system-manual/, http://www.thegourmetdepotco.com/search/?q=essential+460, this site says parts however I had difficulty in locating spareparts, it might be writing language used on this web page, however I including it as it will not hurt to go to site and call the 1800# and ask a question or 2.
call us: 1-800-591-3869
For outside of the U.S., call 1- 612-307-8021
e-Mail us specifically for:
Online Experience Feedback.
it looks like qvc should be able to assist you since this is an item that is currently still being sold by qvc. I know qvc customer service is horrable I learned that is to be expected from someone so rich they don’t have to give a dam, i.m talking about Comcast i.e. time warner(of cable) In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.
if you want or need more info. QVC you can try site: http://www.corporateofficehq.com/qvc-corporate-office/ and or http://www.corporateoffice.com/Qvc-Inc.html
well I hope this was of some help to you, if I can help in future send email. look for the BOYCOT on qvc will be happening soon, people are tired of horrible customer service.

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nick August 18, 2014 at 6:52 pm

HI SANDRA, IT LOOKS LIKE QVC MAYBE TRYING TO CHANGE OR HENDER SOME HOW THE CONTENT OF THE 1ST REPLY I SENT TO YOU ON 08182014 AT 558PM, IF YOU GET THIS REPLY PLEASE EMAIL ME BACK @ xxxx@GMAIL.COM TO LET ME KNOW WHAT IF ANYTHING IN WAY OF MY REPLYS’ TO YOUR CORRESPONDENCE YOU POSTED ON August 6, 2014 at 3:06 pm. IT LOOKS LIKE QVC IS TRYING TO MESS WITH OR HENDER MY FREEDOM OF SPEECH BY CHANGING THE CONTENT OF MY 1ST REPLY.

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Troy D. Tyler July 28, 2014 at 12:14 am

I have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.

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Victoria Cripps August 10, 2014 at 2:22 pm

Good for you !!! I Absolutely agree with you you could always go on the other ones HSNand or ShopHQ … I have done ALOT of Business with SHOP HQ and they are ALOT better to deal with !!! Try them … But I have had a few problems myself with QVC and I can say – “THEY ARE NOT BEHIND THEIR CUSTOMERS” .. Which is a shame because they sure are there to take your $$ but if you need some type of help with a problem your having FORGET IT !!!!!!!! It’s a shame that they are like that ; I guess it Speaks for itself !! Good Luck !!

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Patricia Whelan July 18, 2014 at 5:08 pm

I stopped watching QVC a long time ago. It was always the same stuff different day and I got tired of seeing the same things over and over. I don’t understand the programming. It would infuriate me when they would show jewelry and sizes would not be displayed. I would have to call to get the info. I also would get annoyed when the today’s special value would take up almost half of the entire show and then repeated again and again. I could tune in every three months and really not have missed much at all. I could not stand to see a another ninja or kurig coffee pot. I have closed my account and I now shop on Amazon which turns out to be cheaper.

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Frances July 17, 2014 at 10:56 am

QVC customer service is a joke the reps will not let you speak they talk over you acting like they are on an assembly line or something. I have been trying to reach corporate and it dosen’t matter when I call all reps are busy and assisting others customers and never receive a return call. Qvc over charge you for items when you make a purchase and they go in and authorize your account any way they want to and give you no explantation false avertisement all the time. They have went in and authorized money out of my Bank account on serveral different occasions and was wrong and I have had to wait three or four days before it is corrected.

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Maggie L July 11, 2014 at 7:35 pm

I remeber QVC when they were new. The broadcast when you announced you were changing your name to QVC. Your companies reputation meant something to you then. But now you must think you are invincible. Hello, you are not. So lets see how long it takes for me to get your attention. If you want to know why I will be blasting you on every media possible email me. What you did to my family and me was wrong. Stop lying and be up front about how you operate.

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Stacey Knight June 19, 2014 at 11:01 am

I was sent a letter from qvc just oyt of the blue..stating they had temp closed my account due to problems with my account and will be considering permanant closure…problems?? I was naware there was any problems..I called corp. Only to get a run around and by the way was lied to by one of your reps. I have been a long term customer and have spent thousands of dollars woth qvc over the last five years..also i have recommended and reffered qvc to a huge amount of people..i am very very confused to why this is happening to my account..i have been a loyal customer..and live to shop with them..but no one none of the emplyeess at any of the phone numbers will give me details.or explain why i am being treated like this after spending so.much of my hard earned income with them…i do almost all my christmas shopping because i am very i and can not leave my.home only for doctors and treatments..someone please help!!

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Troy D. Tyler July 28, 2014 at 12:09 am

I am dealing with a similar situation and also have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.

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Sherri June 18, 2014 at 6:25 pm

I ordered a Dell computer that was supposed to include microsoft office. It was not included. I did not realize it wasnt on my lap top until I needed it a few months later. when I called QVC I was told they need to request the software from microsoft and i should call back. when I called back i was told i have THIRTY DAYS to report anything missing from my order! i assumed it was already on my laptop. they REFUSED to honor my order and said i have to purchase my microsoft program on my own (I DID!! it was included in the price of my laptop). This is unacceptable and FALSE advertisment. From reading the other complaints it seems as if they make it a habit to conveniently forget to add what was promised.

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nancy June 10, 2014 at 11:07 am

Customer service is pathetic. I left a message for someone in corporate to call me. Inette did return my call–she wanted to take an order. I said that I would like to speak to someone regarding the fact that i was on hold for over 3 hours last evening. She said that she was unaware of any problems. I asked her to escalate the call to someone who cares about the phone and internet problem that has occurred. She informed me that she work for the president and that no one else could help me. I asked her five times to escalate the call. She refused. She just kept saying “can I take your order”. I asked to talk to the operation manager–she said can I take your order. i asked to talk to the president’s secretary. She said he does not have one!!

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Dawn June 9, 2014 at 12:10 pm

Mike, Dan, and Meade,

I am an auditor in the state of AZ. I have never purchased anything from QVC and was thinking of doing so. After doing my research, it seems apparent to me that your company has grown so big that you have forgotten about the individual customer. You may not think that one or two customers matter, but these individuals keep your company profitable. One closed account equals multiple closed accounts just by word of mouth. And then you have individuals like me who do research and say well I better not. Then people like me who then tells everyone I know what I have found out about your company and now you have lost a significant amount of new customers. Every little bit adds up until your company eventually goes under. So a little piece of advice from the individual customer, reevaluate the direction your company is headed in, make some changes, OR QVC will have no future. Come on, I don’t own my own business and even I know that the individual customer can make or break you. Take your heads out of your back side and stop being blind.

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Troy D. Tyler July 28, 2014 at 12:10 am

Exactly right. They will fall very soon with their lack of customer service.

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Kris May 31, 2014 at 7:56 am

Account was closed when inadvertently a purchased was intermingled with another account. Tried to fix it but made it worse. Called QVC to get straight and still receive the purchase January 2014. Was not notified the account was closed through today May 2014. No phone call, email or otherwise. I contacted QVC several times. Opened another account but unable to use my card to make the purchase. Only thing anyone can say is call Corporate Security. Please give some type of resolution.

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Joseph Lee May 30, 2014 at 9:02 pm

A few days ago( May 28 around 9 am est.) I called Customer Service about my laptop ( which had lifetime tech support) not working. I had already called the tech support group the day before and they could do nothing with it..The Associate was helpful and understanding ( I do not have her name but it is on the order on May 28)
After speaking with her Manager a few times she told me that she could even exchange the laptop she went on to say that I could use the same box just change the box from Dell to HP since they all go to the same place. She also helped me pick out a comparable laptop. I noticed that the new laptop had a small amount of difference in the amount. She told me that she could credit the account after speaking to her Manager again.
She did say that she would send a email to the tech support group saying they maybe able to fix it. After a short conversation I told her I would call either way either to cancel the order or not.

Walter Blair from Computer Centers USA worked on it for nearly 4 hours and could not get it to do anything.On or about 2 pm on May 28. I called back QVC to explain that it could not be fixed..that the order could be placed .The only problem was that there was no notes on the account NO ONE knew what I was talking about. Very Odd.. Not only that I was told that “they worked at another call center and they could not reach them”

Needing a laptop for a upcoming business out of town trip I took it upon myself today to call the call Center in Austin Texas. Where I was told that the Associate was off for the week -end seems very coincidence to me never mind trying to reach the Supervisor or Manager that they got the OK from.So I was told by ” Celeste” that I would have to return the other laptop and then pay for another laptop when it should have been a even trade as I was told.

I feel that I was lied to by The Associate and NO one would take owner ship of the situation . Not even try and contact the Manager that was on duty and why was their no notes on the account? After she told me that she would.? So I had to take money out of my pocket to purchase another laptop..

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Jose R, Garcia May 17, 2014 at 5:57 pm

call me at this number 413-796-XXXX so I can update my card information. thank you

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Susan Frye May 16, 2014 at 3:43 pm

Dear Mr. George, I realize we are all human and make mistakes, but false advertizing should make you stand up and take note, your representives tell the customer how much too pay…

After two weeks waiting, for my merchandise, I receive a letter that I’m $2.68 short…..

How long do I have to wait now?…….

Mike enjoy you day!
Susan

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Mrs. H. May 9, 2014 at 9:04 am

QVC has no such thing as “customer service”, and as one Nutrisystem representative put it, “QVC is nothing more than a warehouse distributor.” A perfect match with someone of the caliber of Joan Rivers.

If you all want to hear my complaint, contact me, I’ll send you a book. We are cancelling all of our auto delivery accounts. Today we are picking up a Kindle Fire – that you all sell – at Best Buy, and we shall have a wonderful day!

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Kevin Ganey May 7, 2014 at 2:00 pm

My wife and I were shocked at the comments’s that Joan Rivers made concerning the three Cleveland women held captive. We could not believe anyone could be so cold, and heartless,to say what she said and think it was funny. We will not consider buying any of her products, or shopping any channel that would have her product’s for sale. People need to take a stand against remarks like these. This is especially true if you are a business that has the best interest of women in mind. These women went thorough hell, and we can only hope that you would not join Joan Rivers, in thinking it was funny.

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Claudia B July 16, 2014 at 6:23 pm

I purchased a “brand new” HP Pavilion Laptop from QVC. After owning it for 2
Months it died. I called HP Tech Support and was told my Laptop was registered to someone else and that it was not under warranty as it was REFURBISHED. I called QVC back and spoke to several “Supervisors” who kept telling me that my computer was under a “limited manufacturers” warranty and that I needed to call HP. QVC reps never helped in the matter nor did my numerous calls to the so called “Office of the President”. I am in the process of filing a small claims suit as neither QVC nor HP want to stand behind this product. Per HP, I can pay for the repairs if I want the laptop fixed. I will
never buy another product from QVC again.

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laura treuil April 30, 2014 at 7:53 pm

I have been a long time customer. After I spoke with your customer service rep today I will no longer be using your company to purchase anything again. I am not going to rant and put all my business out here. If you would like to know my problem please contact me. In todays time with money being hard to come by you can’t afford to lose anyone.

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Brad Cowen April 28, 2014 at 12:25 pm

I am a fomer employee. I worked at the Rocky Mount, NC Distribution Center from Sept 2003 until September 2004. I need some help locating my W-2′s for those 2 years. Can you point me in the direction of someone that can help me please?

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Bernie April 23, 2014 at 2:49 pm

I ordered a Dell computer plud a package that included Windows 8.1 in March. The Windows 8.1 program was not enclosed. I did not realize this until a technician came to install my computer and Windows. Since he was already there and already on the clock, He had to order Windows directly from Microsoft and download from their site. NOW QVC will not reimburse me for that even though I have already paid QVC for QVC to install it before delivery. Why should I have to pay for their negligence? They are just another example of robbers in business. Never deal with these cheats.

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