Priceline Corporate Office

Priceline.com Corporate Office Address

priceline.com Incorporated
800 Connecticut Ave
Norwalk, CT 06854

Contact Priceline.com

Phone Number: (203) 299-8000
Fax Number: (203) 595-0160
Website: http://www.priceline.com
Email: Email Priceline.com


CEO: Jeffery H. Boyd
CFO: Daniel J. Finnegan
COO: Glenn D. Fogel

Priceline.com History

Priceline was founded by Jay Walker in 1997.  The company was a product of the Walker Digital think tank.

Priceline.com launched in 1998.  Their “name your own price” strategy proved wildly successful using William Shatner as their spokesperson.

In 1999, the company goes public.  One month later, the stock is trading at 10x the IPO price.

In 2000, the company acquires LowestFares.com.  Jay Walker resigns from the company.

In 2007, the company acquires Agoda.

In 2012, the company acquired Kayak.com.

Today, priceline.com is one of the most popular discount travel sites online.

{ 67 comments… read them below or add one }

RenaMarie Lavery October 7, 2014 at 4:08 pm

Hello Corporate Office
Re: Priceline Trip # 200-479-593-93 & Priceline Trip # 241-448-923-46

I have booked a hotel for Sunday October 26th through November /2 /2014 As with many of these complaints here I have been mislead to pay for a non-disclosed sight unseen Hotel that Priceline picked for me from the many available only to find out , I couldn’t have any choices on room, Bed , Smoking, or anything else then to see they already took the money from my Priceline credit card Paid it in full and as if that wasn’t bad enough , on my hotel reservation page was a if you book the Car now for your vacation you Save another 40 % Click here to add !!! So I thought yes I would like that and did Click it….ouch, my hotel page vanished and i was on the car page , rented a mid size Rav4 however when I was done with that it not only wasn’t added to my trip it has its own Trip #
241-448-923-46 and my hotel page was simply gone , I called customer service due to the fact I couldn’t find the trip anywhere and when I checked my trip log it wasn’t there and no # after many attempts calling I finaly reached some one to help me and find my Hotel trip
# 200-479-593-93 that’s where I noticed I had a non-smoking room and facility Also a 1 King bed for my great friend and I to sleep on . Now I like her and all but not enough to sleep in the same bed for a full week with . so this big deal for me turns out to cost me more then the open not hidden choices on there front pages and oh yah, No refunds , cancelations , nothing. now maby its comp.error or something except i see it here in the letters ‘
I want to cancel that contract known as:- Priceline Trip # 200-479-59-393 as of today this 7th day of Oct / 2014 This is the same day using unfair Practices you forced me into this corrupt contract at 6:00 am this morning Tuesday, October /7/2014 I am within the 3 day period to do so as Washington State law requires I want my Priceline card to reflect a reversal of the charge.
Furthermore I am willing to join anyone else who has been targeted with this unfair practice in the effort to stop this from happening to others. please contact your
:- Attorney Generals Office , Representatives & Better Business Bureal with your Event, plus copies of any proof ,records, ect… you have I will do the same. feel free to contact me in this Public Notice and Post
thanks RL


Minnie Jones September 25, 2014 at 12:25 pm

Have been trying to solve an issue much like everyone on this thread, regarding a trip July 4 weekend. I would like the CEO, Jeffery Boyd, Daniel Finnegan,CFO and Mr. Fogel, COO to contact and give at least a statement to all these unsatisfied customers who are now seeing Priceline.com as more of priceLIE.com!!


Marie Carrillo September 17, 2014 at 10:16 am

Trip #-161-780-743-76
Hertz Reservation- G3244115193

Dear Priceline:

I am writing to you in regard to an extremely unpleasant experience I had as a Priceline customer . Because of this incident, rest assure that I will share my experience with the BBB. I am no longer a Priceline customer, and will not direct any of my personal or corporate business to Priceline in the future unless this situation is resolved to my satisfaction. Allow me to explain.

On Thursday, September 11, 2014, I picked up a reserved vehicle from Hertz. After exiting the garage I noticed the car was filthy and dashboard full of bugs. Upon my arrival at home, I decided to call Hertz and report my situation, after speaking with a representative he asked me to return the car. He apologized for the inconvenience and offered me an upgrade of vehicle because of this problem. That evening I returned my car and was given the upgraded vehicle as promised. The following afternoon as my family and I prepared to take our son to a baseball showcase tryout we all got in the car and began to drive. (Thankfully we were close to home and not on the highway). As we began to drive we noticed the battery light came on and the AC was getting very hot. As we continued to drive the car was was jerking on and off. We were able to pull into a Citgo gas station and park the car. My husband opened the hood to the car and noticed that the serpentine belt snapped off. OMG! The first thing that came to mind was our sons baseball tryout. How are we going to get there? I immediately called Hertz and mentioned our problem to them. I was transferred to multiple agents and nothing was being solved, at that time I asked to speak with the manager on duty. Worst thing I ever did was to ask for manager. I explained the situation for the 5th time. She said that it would take several hours before we got a working car. ARE YOU KIDDING ME! I explained to her that we were in route to a baseball showcase tryout and that we needed a car sooner. She then said she would first have to send a tow truck to pick up defective vehicle then return with a new car. At this point I am furious. I told her I did not want no car any longer and that I wanted my monies to be reimbursed and that I will be renting a car from another car rental. Her response was very unprofessional and rude. Her reply was “you cannot get your monies reimbursed because you rented the car through Priceline and the only thing I can offer you at this point is a $50.00 voucher (sassy, snoody voice). Time was ticking for the arrival to our sons tryout. I had what was unquestionably the worst Hertz experience I have ever had. We as customers expect a certain level of service from a major company like Hertz and I am highly disappointed . I am also asking for any fees connected with this rental to be revoked, and a complimentary rental be extended to me.

Marie Carrillo


Yolanda woods September 10, 2014 at 2:45 am

I book a suite threw you all and when i got here ot was a double gueen room thats not what we want and we have the kids and no where to stay please hp us


501venus August 25, 2014 at 1:00 am

Using the express deals I booked the weekend in the Pittsburgh area. It was a great deal at a 3 star (only one in that region) for the weekend. I don’t like staying at 3.5 and up hotels because there usually is some “hidden fees” involved (parking, internet access & paying high price for breakfast if they have a restaurant). In addition, it usually is a small space with no refrigerator or movable space. This place was a 2 room suite (sofa, 2 TVs a mini-bar with refrigerator, free internet, breakfast & parking close to restaurants & shopping). I enjoyed it so much I wanted to extend it for additional nights at the same rate. The system wouldn’t let me do it. So I tried to use the name your price feature.

Big mistake! It put me where I least wanted it. I put in a bid for the same 3 star ranked hotel. Although there were multiple hotels on both express deals & public listed sites it placed me at a higher rated hotel. I reviewed the disclaimer, the ratings & the actual itinerary nothing specifically stated if there were any additional fees. I called the hotel only to discover I have to pay for parking & internet fees as well as no breakfast provided and it is too far to walk to stores/restaurants.

This makes no sense how is this a “bargain”? I have to pay for parking, internet & no breakfast as well as had to request a mini-refrigerator be placed in room for my medicine. I am furious! I am paying a lot more because of these hidden fees!

I called 2 customer service reps and one supervisor. They had no sympathy and stated it was a non-refundable charge. They pretended to be helping me and that made me think they were going to change it only to discover after 30 minutes they kept repeating the same BS. The supervisor stated that I should have read the disclaimer that there would possible be fees incurred for parking & internet. My contention is if I’m paying sight unseen for a hotel, there should be a better description & choices of what you are getting. I think their computer places unsuspecting customers in these hidden fee hotels when their clientele is low instead of the better priced hotels. I don’t like priceline for doing this.

It also is unsafe for women. The rating system is not the same as what other sites used. It’s not AAA or trip advisor with the comments when choosing in Express deals or even name your price. Its of their own making for which you aren’t exactly sure how they do it. Some hotels are so old, unsafe & had some not so reputable characters hanging around. In NJ I stayed at one that had bedbugs & started a renovation that kept one up.

I was in a hotel in VA that was not safe. I had to call the police and when I called priceline to complain they sided with the hotel owner & refused to change the rating.


DG August 19, 2014 at 10:25 pm

I booked an express deal for a hotel, the total was $301. The next day I found it online direct from the hotel for $254. I called hoping you would honor your Priceline Best Price Guarantee (with refund of 200% of the difference as advertised on your website). I spent half of the day on the phone with many representatives, including Jen and Divine, who were both extremely rude and condescending to me. They were completely unaware that Priceline has a guarantee that it advertises in every commercial. Ultimately, Raja was able to help me, and confirmed a price of $282 (although I tried my best to direct him to the $254 total price, and I even took a photograph and have this all well documented with photographic evidence). So from a paid price of $301 to a confirmed price of $282, I was refunded $20.

This is completely neglecting the offer on your advertisements and website for 200% of the difference refunded. Not only does your company not follow the policies, the representatives I tried to deal with were unprofessional and poorly educated in your companies policies.

Ultimately Raja agreed that it was wrong, but that there was nothing he could do to help as he was locked by the computer algorithm that calculates the refund amounts. He said himself that this is not the way he wishes he could do business, but that he has no option to help. He is a supervisor and had no way to help provide the refund as so explicitly stated on your website.

All of these conversations are recorded, both by your phone service and agents, as well as recorded on my end for evidence of your policies and service.

I would like your company to simply honor the “Priceline Best Price Guarantee” as it is clearly explained on your website and TV commercials. These unscrupulous business practices have already been reported to my local congressmen.

If this is not resolved promptly, I will not hesitate to pursue legal action. A simple search online reveals how many of your customers have been scammed by these practices.

I expect a timely response to rectify this situation.


rubicon9502 August 12, 2014 at 4:56 am

Booked a trip through Priceline using their “name your price” tool. The trip is to be a romantic vacation with my girlfriend. After booking the trip I learned the hotel would be going through extensive renovations, and was told (by a hotel staff member) that the entire interior of the hotel was receiving a face lift. Not wanting to see tarps and hear power tools during my romantic stay I called Priceline. I was lead to believe that due to the renovations at the hotel I would be allowed to make changes to my reservation, and/or receive a refund. Initially it sounded as if they were going to take care of the issue, and was told I would receive a call the next day with a resolution. The call never came, so I called them back. I had to go through the entire story again, I wasn’t allowed to speak with a supervisor and was told they couldn’t transfer me to one. The representative, Brendan, even went as far as telling me that he had the authority to give me a resolution. When I confronted him about that fact he then said he would forward everything to the “investigations” team who would call me the next day. At one point Brendan stated that he called the hotel and was told that my room was in a portion of the hotel that wasn’t being renovated, which was contrary to what the hotel clerk told me the night before. He also said the manager he needed to speak with would not be on until the next day. After nearly 45 minutes of trying to get a resolution, I hung up and called the hotel. To my surprise the manager who Brendan needed to talk with answered the phone. They lie, they won’t provide customer service, and have now lost a paying customer.


Stephanie Arriaga July 31, 2014 at 8:34 pm

My first and last time to use Priceline.com. Seeing the the “winning bids” thinking I was going to get a better deal, I used the name your price for a rental car. You are required to put in your information, along with a credit card and make bids. Not knowing that once a bid was accepted the card would be charged and no way to cancel. Not only did I not get a ” winning bid ” I was locked in. The price for a daily rental was the same I could have received without using the “name your price” or any other company such as expedia, kayak, etc…
When I called to see if there was anything that could be done I was told that there was not and even if I cancelled I would still have to pay. There was still 3mths to go before I needed it and I didn’t see why they could not cancel it. It was not like they were going to lose out. I asked to speak to a manager and they would not allow it. Just kept repeating there was nothing they could do for me. We should have the option to accept the bid before it locks you in. This is how they get you. NEVER AGAIN!


j-lew July 25, 2014 at 6:15 pm

i had been a priceline user for years and seemed to be happy – until my latest experience when the “name your own price” gave me the same price as if I booked the hotel myself, not blindly trusting i’d get a deal. Sadly, the customer service is not customer service at all, simply robots with their “no refund, no refund” going on and on and on. Whey they kept me on the phone for 30 minutes pretending to give me to a supervisor who clicked some buttons, put me on hold, came back with “no refund, no refund” – just say no refund, we don’t care about you or any customers, we’re hanging up now at least would have saved me those 30 minutes of ridiculous phone clicks. And of course, can I talk with someone higher – no, there is no one higher to talk with, they don’t talk with you. Sad in this age of customer service that priceline has none and doesn’t seem to care about all of the negative comments i’m now seeing everywhere – all with the same theme. Priceline – wake up. there are other places for us to go and we are going there!


Misti July 19, 2014 at 3:59 pm

Never again I was taken for 300.00….If anyone ever gat a class action together please let me know because I will be right inline. First time using Priceline and Last I have taken to social media to let people know about the treatment and deals I have had with your company.


Geni July 24, 2014 at 11:11 pm


I know what you mean. They ripped me off for $174.54. Not as much as you, yet still ripped off. I spent an hour on the phone with the company for them to tell me it was my fault. All I did was add a room and they charged me for the room plus two extra rooms.
I am reporting Price line to BBB and other places. I am informing everyone I can via Facebook, Twitter, email and so on to NOT use Price line.
I do not honestly know how a company can feel so good about scamming other people out of money and call themselves a legitimate business. They are crooks and crooks belong behind bars!

I am livid!!!!


Shannon Harrison July 15, 2014 at 12:51 pm

Priceline is full of SHIT!!! I booked a flight this past Sat on my end the transaction timed out so I assumed that it wasn’t processed, well it did process HOWEVER I was trying to change the flight info within 5 mins of the mistake being made I called and was told I couldn’t change my fligth info because I had picked the name your own price….NO I DIDN’T PICK THAT OPTION that would mean I put in my own price and I DID NOT. Long story short I was told by a very nasty supervisor that the mistake was mine and it was nothing that could be done. It’s not like I don’t want the fligth or want a refund I simply need to change the departure time….WHY CAN’T THAT BE CHANGED? Anyone can make a damn mistake so you just gonna take my $800 due to a mistake….how is that legal? I could see if I waited days to call….no I called within 5mins and still you said it was nothing you could do…that’s BS I will NEVER EVER USE YOUR SERVICE AGAIN. There is always something that can be done with mistakes are made.


John Denosky July 10, 2014 at 12:57 pm

Contracted rental car that was not available at the Seattle Airport (at 2 AM). I have sent the information to two different email addresses provided by priceline. They say they don’t get them. They owe me $425 for the difference in rental cars. They agree but say they have not gotten my documentation. They do not allow one to talk to to supervisor. The reps just keep saying they did not get the information. When you make a complaint their web site, they do not respond. And they do not have an operator at their corporate offices. Horrible customer service. Have opened a complaint with the Florida Department of Consumer Services. Sure would like to hear from somebody empowered and competent at Priceline with a phone number since their email servers don’t work.


James Sharpe June 30, 2014 at 7:03 am

I was quoted a price for a rental car that I agreed to rent. I was in the process of completing the transaction and I came to an advertisement that offered a discount of $50 on the price if I applied for a Priceline Credit Card. I completed the application and received an approval almost instantly and received a statement that said I was approved for a credit line of $1,000, but I did not receive the credit card information to complete the rental transaction. So I called the card issuer Barclays Bank to obtain my credit card information but they would not give it to me over the phone. They said I should receive it within 7-10 days. I asked them how to complete the transaction (rental form was open on my computer the entire time) they said I would have to call Priceline. So I contacted Priceline and was told that if I wasn’t signed in to my account I would have to wait the 7-10 days, but if I was signed into my account I could go the to the payment info section in my account. So I clicked on the tab and the form was blank. I made copies of my transaction form and it showed very clearly I was signed in to my account. So I contacted Priceline again and was told there was nothing they could do. This entire time I was in my account. It was 3:00 AM so I could send all the emails back and forth and still have everything open on my computer, so the line was never broken during the 7 hours this took. Bottom line I did not get the car, but I have a credit card I do not need and if I cancel it, I will be negatively affected on my credit rating. Fuck You Priceline!


Another one scammed June 25, 2014 at 2:37 am

Take your complaints to social media! Down with priceline and their shady business practices. Never again will I do business with them. There are hidden charges you have to pay at the car rental counter to add an extra driver. Usually this is included in the rental price. They can’t even tell you how much the fees are going to be. The lack of full disclosure is very deceitful. I couldn’t cancel the reservation even when talking to the escalation CSR.

Word of mouth is very powerful. Spread the word and make sure no one else falls victim to priceline!


Michelle June 19, 2014 at 2:28 pm

I too was scammed by priceline. Single mother on a fixed income.

Spend hours on phone and got no satisfaction. Out $ 500.

Email complaints to:


Now calling corporate office in CT.

Phone Number: (203) 299-8000
Fax Number: (203) 595-0160


Dun Hunter June 18, 2014 at 1:28 pm

DO NOT USE PRICELINE!!!!!!!!!I purchased four flight tickets in the amount of $1,612.48. I called back to change the dates of the flights due to a death in my family. Priceline refused to make any changes and refused to give me any type of refund. So basically I am out of 1,612.48!!!!!!!! I can’t believe Priceline would take over a thousand dollars away from me without any type of air credits for future flights. Priceline scams people. DO NOT USE PRICELINE IF YOU VALUE YOUR HARD EARNED MONEY!!!!!


Jim Coffey June 12, 2014 at 9:21 pm

My husband and I tried to rent a car through Priceline, we booked it for pick up in Newark N,J, once we confirmed the rental car, it switched it to LaGuardia. We are not flying into LaGuardia!!! We have called and tried to get resolution only to get the run around. Since there head quarters are located in Connecticut and that happens to be where we are heading, we plan on a visit… Any one know how to get in touch for a class action law suit?


strategym May 19, 2014 at 5:49 pm

I have a simple question. Alamo Rent Car charged me at a composite rate of 24% for taxes and fees on “at the desk” charges for additional driver, collision damage waiver, and upgrade of vehicle size. Priceline charged a composite rate of 71% for taxes and fees on my basic rental bid. If Alamo can provide me a detail breakdown of rate categories among taxes and fees to plausibly explain its composite rate, why can’t Priceline do the same? Priceline’s disclosure clearly states that I am being charged what Alamo charges Priceline. I simply want to know what I’m being charged for as a pass through and what either Priceline or Alamo is marking up on my bid. Where’s the beef?


Ba May 19, 2014 at 12:33 pm

VERY BAD!!!! I booked a package for a business trip but it turns out that it falls under name your own price even so they did not specify that in the beginning. I needed a breakdown for my receipt so that I can expense this trip and they simply refused to provide that breakdown and asked me to take them to court if I want a breakdown receipt. What wrong with that picture! Why a costumer cannot get a breakdown recipe???? Why would they ask me to take them to court if I want?? And the ironic part that I could get it cheaper deal if I went directly to the airline and booked my hotel separately!! Cuz they add almost a $100 for their fees! That made the deal as expensive as if I would booked it separately.. I need more answers from priceline about their messed up process! Will never book anything for business with priceline for sure!!


Anne Trevino May 15, 2014 at 2:00 pm

Do not use this company they scam people. Right now I have so many charges on my credit card I don’t know what I am paying, all I know is Priceline has stolen from me pretty blatantly. I was trying repeatedly to book a flight from College Station TX. to San Diego Ca. the Priceline site seem to keep booting me, kind of fishy. I wrote their “customer service” and told them I had accepted an offer for a flight but it wouldn’t allow me to finalize the sale. They sent me a link that told me it would get me back to where I was and I should be able to get back in, this time it worked. They sent my reservation and it was Houston to San Diego a place that was never even an option. I called the moment it happened and told them their link had sent me to some Houston deal I was accepting College Station. It was strange because he saw the last offer I made, he saw everything I had done, then told me I had inadvertently put in the wrong information on the link they sent me! This guy argued with me and said he couldn’t change it even if it was their error but I could cancel for the low rate of 200.00 per ticket as well as 60.00, he felt Priceline was generous allowing me my money back when they “let” me re-book. I talked to the supervisor Sonny who the other guy corrected me before transferring and said that hes a specialist. Who cares he was worthless to me. They can cancel but not change? Some how I doubt that. This is bait and switch or plain old fraud. the “customer service” doesn’t care they are down in the Philippines If you notice they say the same thing over and over, its due to the fact they have a script. I am not done with Priceline and I will be damned if they keep one cent of mine.


Chuck & Cindy May 13, 2014 at 3:00 pm

Booked a vacation package on Princeline to Aruba on April 10th, I checked their web site today, May 13th and seen that the same exact intinerary was $74.10 cheaper. Called Priceline and was told that when they checked it was higher and they could not refund any money to me. I offered to scan or fax the quote that I obtained from their web site. I was told no, they did not want it, sorry no refund. What a joke. Buyer beware. Will never use Priceline again for anything.


Gerry Hazelton May 13, 2014 at 9:22 am

STAY AWAY FROM PRICELINE – they had my wife and I believing we had seats 8A and 8B only to discover, AFTER WE BOUGHT THE TICKETS, that we had to call the airlines to secure our seats…

What a fricken headache…. we’ll never go thru this mickey mouse operation ever again…


Derek May 8, 2014 at 1:02 pm

So I’m out $1,200 dollars due to what appeared to be a bundled deal and then after booking it, it turns out it falls under the Priceline Name-your-own-price category. So that means no changes, or even getting my name put on the car rental so that I don’t have to pay for a second car rental. I was told by customer service that due to contractual obligations, they won’t change anything and the airline and car rental place both told me that they are the ones who have the tickets and are the only ones capable of making the changes. The funny part is that the tickets were cheaper on the day I needed to change to and I wasn’t asking for money back. After I was told that they wouldn’t do anything to help me, I was given prices for flights to replace the ones that I couldn’t use. I’m sure people really want to give more money to a company that just took a good chunk of change for no product in return. I don’t like reviewing places badly, but I want to make sure people are aware of what they’re getting into with this company.


carol April 21, 2014 at 5:16 pm

Yeah…so I guess another in a long line of dissatisfied customers, ALTHOUGH I DID FINALLY GET WHAT I NEEDED. But I’m not using Priceline again. TOO MUCH HASSLE! I booked a hotel room and entered the wrong date for my departure. My bad….got my dates mixed up. Noticed as soon as I got the email confirmation and called the customer service number they list on their email, RIGHT AWAY. (BTW…there is no “contact us” option on their website at all!!!!) “If you need assistance with this purchase…call…” The automated system gives you a list of options you don’t need and then says, “If you need help with another question, press 4.” Press “4″ and the automated system tells you it can’t process your request at this time. I called the hotel, and the hotel manager said that he wasn’t able to adjust the cost of the reservation since it was made through a third party. He did say that if Priceline called him and asked him to adjust the reservation and the cost, that he would be more than happy to help…IF I could get someone on the phone! He gave me another number to contact Priceline, and it took me to the same automated system. I went online to look up the corporate office number and finally spoke with someone in the “Executive” customer service office. Jenn called the hotel and made the fix. BUT IT TOOK ME SEVERAL HOURS TO COMPLETE!!!! Based on the other posts, I am extremely lucky….and I own a company….I know how to get what I need. BUT IT DOESN’T NEED TO BE THIS HARD OR THIS COMPLICATED!!!


Carla April 16, 2014 at 8:37 pm

All I need is a detailed receipt of my recent trip, showing the cost of the hotel, the cost of the airline, and the cost of the rental car. This is necessary for me to be reimbursed by my employer. Priceline says that they can not do that because it is a package. BS!! Obviously, the hotel agreed to a certain price, the airline agreed to a certain price, and the rental car agreed to a certain price. So why won’t they provide me that information?!? I paid for the trip, it’s my money, I should have the right to know how it was spent. I need to be reimbursed!!


brett April 16, 2014 at 1:08 am

All I wanted to do was change my dates because I picked the wrong weekend you cant even do that without a huge fee> Wtf never again


anu April 15, 2014 at 12:02 am

I have booked Hotels and Airlines several times from Priceline.com. You can check my information in your system.I have led my colleagues in booking Hotel,Cars and Airlines from your Website. booked the Hotel for Munich. I have recently made a reservation for Munich and Paris. I am taking a tour on 28th May at 12:30 pm and I thought I will take a shower and will quickly settle in in before 12 pm, but I got the itinerary with check in time is 3 pm on 28th of May. After I received my reservation I immediately called Priceline.com to cancel my reservation as the check-in time is in the afternoon and requested him for Priceline credit. I requested Brandon Employee Id 5260176 several times to change the check-in time. I found him very rude.. Second time again I called talked to Grace who was who nice, but again forwarded my call to Brandon, who again rude to me. I am very unhappy with my itinery and Brandon’s behavior. No where on Priceline website it says the check-in time can vary so much.


Sue April 11, 2014 at 11:53 am

I have been a happy priceline.com customer for several years and have led many friends, family and co-workers to the website. It has always been a positive experience until last night. I booked 3 star hotel for $131/nt because priceline.com listed the regular price at $249/nt. The hotel that came up DOES NOT HAVE any rooms that are $249/nt – they are $163/nt. I have never felt duped by priceline.com until now. I based my purchase on priceline’s data only to find out that it is faulty, misleading and deceptive. The worst part is priceline.com’s Customer Service – they do not care. All they are capable of doing is reading information to you about the percent that you saved, regardless of what you are trying to tell them. It doesn’t matter if you talk to regular Customer Service or if you are “transferred” to to a “supervisor” – a monkey could do what they are doing. It does not even matter that I was willing to use priceline.com to give them $200 MORE than I had already paid. That level of customer service is way, way beyond their skill set. Thank goodness for social media. Never again, priceline.com. I am so done with you.


portia parker April 3, 2014 at 5:51 pm

Hi my name is portia parker i’m a regular priceline coustmer me and my fiance william dickey we use priceline at least serveral times a week, recently on 4/2/14 i book a room in ontario ca. And the hotel was the ontario grand inn, that was the worst hotel i have ever been to they had blood stains on the bed and cracked sinks no coffee pots or towel and the shower faucet handle broke when my fiance was in the shower i had already had to move rooms from 220 to 119 the mist disappointing part was the general manager matthew solis insulted me by telling me that i booked on price line and got a good rate so be thankful i’m not paying full price so it doesn’t matter what condition the room was in. I very displeased and i know your company don’t want your regular priceline guest to be exposed to horrible treatment as such. So i would like to get credited back for my stay at the ontario grand inn personally i would not contract with them, i found out that the general manager don’t have a boss so he stops all of the complaints to the owners i even have pictures. Thanks


Amy Demler April 1, 2014 at 9:41 pm

I booked a “vacation package” today to go to The Woodlands, TX for a family wedding.

When looking for a specific hotel I wanted to stay at, I entered the FULL address of it (where the wedding is going to be). I was asked to confirm the address by way of zip code. Well, I did. It came up as Spring, TX. I confirmed the zip code as it was correct and knowing that The Woodlands is a suburb of Spring. Somehow in the mix of placing my order, I got booked at “The Woodlands Waterway Marriott Hotel and Convention Center” when I wanted “The Woodlands Resort and Conference Center”. They are 1.71 miles apart. You can see the confusion. I confirmed the zip code (which is for both cities).

Immediately after reviewing the confirmation, I noticed that it was not the hotel I wanted (remember, same zip code, which is for both cities). I hopped on the chat feature right away and was immediately told they could not help me and I needed to call the customer service line. The customer service line told me I was given the wrong number and they would transfer me. I was transferred and told that there is no recourse to change to the hotel I truly wanted to book. I can change my flight, but not my hotel. This makes no sense.

I proceeded to see what the charges looked like on my card and the flight is separate from the rest. The flight is charged under the airline and the hotel is charged under Priceline. Wouldn’t you think that if the charge is under Priceline, they could accommodate this change as it was their website that led me to this accidental purchase upon confirming the zip code ((which is for both cities)?

I asked to speak to a supervisor. I was told there aren’t supervisors in the Call Center (then, she corrected herself and said there are but they don’t get on the phone. What?). I asked to speak to someone at any level above the level I was talking to. I was told there wasn’t anyone. I didn’t take no for an answer and was finally transferred to a “Customer Relations” line who also told me there is nothing they can do for me. I wasn’t asking to cancel my order, just adjust the hotel.

Why is this so difficult for Priceline? I got the speech about their contract and their partnership with the hotels. What about their partnership with me? Their customer.

Now I am bound to a contract and a hotel that the wedding isn’t at and no one will help me.

Priceline touts their “negotiating power”.

Well, it doesn’t exist.


Adis March 30, 2014 at 10:15 pm

HORRIBLE! I usually use hotwire, travelocity or expedia to book my hotel rooms. For whatever reason I made the mistake and used priceline.com Checked into hotel, My mom is disabled and we required a disable access room. Unfortunately the room was above the hotels air conditioning system. Well you can imagine the noise level in the room. We asked to be moved but the hotel did not have another disabled access room. Hotel said call priceline.com and they can move you to another hotel. Hotel was helpful and nice and nothing they can do in there hands. Priceline.com was utterly the worst company I have ever delt with. Basically the two “supervisors” I spoke with clearly stated they wouldn’t do anything. Said I need to “write” to corp. Ricardo did absolutely nothing to help at Priceline.com. I will continue to use hotwire.com, they are always great.


roberto martinez March 25, 2014 at 3:29 pm

Im a disabled vet, the treatment I’ve received from your company is horrendous. Keep money for a room I never stayed in. Ridiculous! Using my disability money. Shame on priceline. Com


roberto martinez March 14, 2014 at 6:08 pm

One simple mistake on the resevation dates and I get stuck with a $25 fee. Ok, my fault.But to hold the rest of my refund hostage and using to pricecom’s financial gain really pisses me off. Im s disabled vet. Dont travel much. Now oriceline will not give me any monies unless I book through them again. BS. I’ll never use this scam again nor refer it to anyone I know. Amen!


Dawn Foster March 11, 2014 at 2:02 pm

We booked rooms on priceline using the “express deal”. When I looked at the area we were wanting to book, it show 1 hotel meeting our criteria. We needed 2 rooms for 2 nights and 2 rooms for 1 night. I booked the rooms for 2 nights and got the hotel we thought we would get based on the number of stars and area we wanted, I went back on to book the rooms for the 1 night, the price was a little different, but I figured that was because it was on a Friday night. When I got everything entered, it was a totally different hotel about 5 miles away from the first one, so now we are in 2 different hotels trying to celebrate my father-in-laws 80th birthday. I called customer service and got the run around from them about non-refundable,non-changeable…when I asked to talk to a supervisor, I was told they were going to tell me the same thing, did I still want to talk to them??? When i got the same run around from the supervisor, I asked for someone higher up and was told i would have to write a letter. We have used priceline numerous times in the past, but with the way we have been treated this time, we will just pay the hotel price and at least know we will be treated well. I have also noticed that when using priceline, you do get treated different at the places…not worth it to me anymore!!! I tried to tell them there are exceptions to every rule but they didn’t budge. I told them that our trip was 2 months away and I was sure they would be able to rent the rooms with no problem and get us rooms all at the same hotel…


Amy Demler April 1, 2014 at 9:46 pm

Interesting. I just posted here and then saw your post. It sounds like we had similar issues with the site. I’m wondering if there is a programming error in their site? I’m surprised you got a supervisor. I was told they don’t take calls…

Did anyone ever contact you?


Anne Trevino May 15, 2014 at 1:39 pm

There is no mistake in the system. I was trying repeatedly to book a flight from College Station Tx. to San Diego Ca. the Priceline site seem to keep booting me, kind of fishy. I wrote their “customer service” and told them I had accepted an offer for a flight but it wouldn’t allow me to finalize the sale. They sent me a link that told me it would get me back to where I was and I should be able to get back in, this time it worked. They sent my reservation and it was Houston to San Diego a place that was never even an option. I called the moment it happened and told them their link had sent me to some Houston deal I was accepting College Station. It was strange because he saw the last offer I made, he saw everything I had done, then told me I had inadvertently put in the wrong information on the link they sent me! This guy argued with me and said he couldn’t change it even if it was their error but I could cancel for the low rate of 200.00 per ticket as well as 60.00, he felt Priceline was generous allowing me my money back when they “let” me re-book. I talked to the supervisor Sonny who the other guy corrected me before transferring and said that hes a specialist. Who cares he was worthless to me. They can cancel but not change? Some how I doubt that. This is bait and switch or plain old fraud. the “customer service” doesn’t care they are down in the Phillipines If you notice they say the same thing over and over, its due to the fact they have a script. I am not done with Priceline and I will be damned if they keep one cent of mine.


LegalEagle March 2, 2014 at 1:43 pm

I booked a rental car through Priceline. It clearly stated “unlimited mileage.” When I returned the rental car they charged me an additional $73 for miles! I objected and even showed them my screencapture which showed “unlimited” mileage. Priceline breached the contract and as this is the second time they did this to me I am suing them in small claims court along with their EZ Rent-A-Car fellow crooks.


Anissa February 22, 2014 at 1:10 pm

NEVER AGAIN. I currently brought 2 tickets on priceline.com by bidding on Feb 11,2014 for my boyfriend and i to go to Atlanta to visit his family, they accepted my offer and everything and i thought everything was all set, Later my my boyfriends aunt tells me that my last name was enter as my boyfriends last name (tillman), which i was unaware of, im guessing my phone must have auto corrected it while i was booking the tickets. so iv tried changing the name to the correct name (davis) and they insist on telling i must pay a cancelation fee of 200 + 30 and buy a new ticket. 1. im not trying to cancel nor get a refund i would just appriciate it if they would fix my name, 2 everything on the reservations has my last name listed as davis, my credit card, my email, the initials needed to continue is written as “AD” as in Anissa Davis, not tillman, and i continue to get the same answer, i havent found any corp office numbers or anything and am just tring to get my name changed to the correct name. The worst part is my family buys from priceline ALL the time and they are too HIGHLY surprised that priceline refused to fix this problem. Any ideas?


Kristen Kuczkowski February 20, 2014 at 10:37 am

I will never go through Priceline again. The last time I booked through Priceline, I got to the hotel to find I overpaid the daily rate by $80. I chalked that one up to a last minute change or something but, still, not “the best price, guaranteed.” Today, I wanted to drop the last day of a reservation well within the cancellation time. I was told they could cancel the whole reservation or nothing. That fact is not mentioned in the reservation contract that prints out and that I paid extra for “no penalties.” Customer service was absolutely no help and not even nice. There are plenty of other ways to book a hotel, Priceline! I have copied this to my social media sites and I am deleting your app. You are dead to me.


curt February 19, 2014 at 8:39 pm

Price line is full of s*** tell everyone you know to stay away!!!!
Brad I as well will sign that class action law suit. Leave contact information.
That’s the last time they will get money from me.


Michelle Whalen March 28, 2014 at 3:41 pm

I’d like o get in on that class action suit. Enough is enough. They put me in a room in an area I DID NOT select, then swore I chose that area. However, a friendly rep ( the ONLY friendly rep) offered to refund 1 day, and then 50% of the second day as soon as I rebooked. Although I was going to eat about $35, it was better than $160. Plus, I needed the room anyhow.
Then, my cell phone dropped the call. And each call after REFUSED to process the refund I was just offered. They were all rude, spoke broken English, and continued insist I made an error so they could hold up their “no refund policy”


Melissa Leach December 18, 2013 at 8:49 pm

I am being forced to stay at a hotel because of a mistake that was made on Priceline.com, for the whole week of Christmas. I bid on a room that was supposed to be valued at $80 or more, and a hotel accepted my offer that charges half that on a normal day. I didn’t know that until I initialed the agreement, and found out which hotel it was. I was bidding on a higher priced room, not a lower one. I have been on the phone with customer service literally ALL day. No one will help me, and it is very obvious that this was a mistake, and that I was misled. I am now desperate! I did not do anything wrong, and do not think I should be forced to stay at this place that is dirty, and far from my family over the holidays. If I wanted a $30 hotel, I would’ve bid on one. I didn’t. I would’ve paid more for the room if given the chance, I was only negotiating a deal, like you’re supposed to do on Priceline.com. I would never in a million years expected this to happen through Priceline.com. I was misled into signing this absurd “deal” and they tell me I have no options.

Please help me, I have no problem paying for a nicer hotel room. I was not given the option.


Michelle Whalen March 28, 2014 at 3:45 pm

I’d like o get in on that class action suit. Enough is enough. They put me in a room in an area I DID NOT select, then swore I chose that area. However, a friendly rep ( the ONLY friendly rep) offered to refund 1 day, and then 50% of the second day as soon as I rebooked. Although I was going to eat about $35, it was better than $160. Plus, I needed the room anyhow.
Then, my cell phone dropped the call. And each call after REFUSED to process the refund I was just offered. They were all rude, spoke broken English, and continued insist I made an error so they could hold up their “no refund policy”. They trick you, force you in whatever manner into rooms


Vijay December 13, 2013 at 1:58 pm

I have bed experince with this web site This web site its Vender of franchaise They always
make advertising who give more commision We take out this web site from my franchaise


Tashi October 8, 2013 at 1:48 pm

Priceline charged me a price I never bid on their name your own price feature, I was convinced it was a website glitch. When I called their customer service line they keep saying I signed the contract, so I have preceded to email every email address I could find for their corporate office including the CEO and COO of the company. I have found an email address and phone number for their executive level customer service, you’ll actually have the opportunity to talk to someone. I’m still waiting for a callback from the person who was assigned my case to call back, but I intend on calling and emailing this number and email address every day until they fix their problems. Here’s the number: 1866-966-7187, it has a weird automated answering thing I can’t understand and it doesn’t say priceline, but I pressed 1 then it asked for my itinerary number. The email addresses are : executive.services@priceline.com
I’ve also filed a complaint with the BBB.
Good luck everyone!


Sarah November 26, 2013 at 2:47 pm

Have you gotten a reply


Lynne January 8, 2014 at 3:33 pm

I .have .escalated my complaints as well


Rick October 2, 2013 at 4:08 pm

I booked through priceline got to hotel and they needed my card for billing because priceline card was declined #1006. When I checked out they billed my card for the stay. I had showed them that it was deducted from my account by priceline 2 weeks before I arrived.They refunded the money to me a week later. 1 week later the hotel billed me again because priceline card was declined again #1006. So the hotel decided to bill me. I just got the refund back from the hotel and now they have put a hold on my account for the priceline amount again. Hampton Inn in Sterling Virginia. Priceline has created nothing but problems. PAY YOUR BILLS PRICELINE TO THE HOTELS THAT YOU HAVE AGREEMENTS WITH


Jenna September 5, 2013 at 6:49 am



Nick Gonzalez August 26, 2013 at 10:55 am

I’m a Service Member with the United States Military. I was on deployment when my deployment was extended for two months out of no where. I purchased my trip with priceline.com and even paid for the insurance incase anything were to happen. Well, let’s just say Priceline has been giving me the run around, has been dishonest with both my wife and I. Haven’t seen a penny not even credit toward another trip (that’s all we would like). Thanks for your support for this great country. I will never do business with you priceline.com ever again.


Brad September 25, 2013 at 7:51 pm

Dear previously dissatisfied customers of Priceline.com who have been victim of their dishonesty. Their double account charges. Their rude and non-accommodating customer services please contact me so we can file a national and or an international class action lawsuit against them . The CEO’s and leadership need to rectify these problems and quit allowing these things to happen to others. You folks that have posted are way to nice about your dissatisfactions. I am an honest man and been through to much for this country to allow even a penny to be stolen from me by any corporation. If I could see these wealthy tycoons go thru what they and their Companies have put others thru I would schedule an open arena for the general public to view the heart ache and sorrows they have commited against the innocent


Tashi October 8, 2013 at 2:39 pm

Are you still looking to file a class action lawsuit?


Sarah November 26, 2013 at 2:44 pm

I need help as well


Melissa Leach December 18, 2013 at 8:55 pm

I was thinking the same thing after seeing how many complaints they have.


Lynne January 8, 2014 at 3:36 pm

I am in to get any relief from what I 0have been through.


roberto martinez March 25, 2014 at 3:24 pm

Im in for that class action suit. Robbers,Thiefs!

Kathy March 25, 2014 at 2:47 pm

I was just relieved of $275.00 through Priceline for a 2 day stay at the beach. I got through to what I thought was their headquartes in Norwalk Conn. only to find out in the end I was talking with someone in the Philippines who said she was as high as I could go in talking with someone. The person I talked with yesterday was willing to refund half of our monry, but Marvie said that he was mistaken.
Please contact me if you are still persuring this.


ShaTavia Washington July 29, 2013 at 11:08 am

I wish I would have sought out for reviews before pursing on this site. I haven’t yet gone on the vacation and I am disgusted by the service I have received at Priceline. The customer Service reps are not personable. They do not acknowledge anything that you are saying. They just jump straight into “trying” to fix what they think the problem is. I did not know what I was getting myself into when going through this process and I truly regret it. I will NEVER and I do mean NEVER go through priceline again. There are so many other options out there, and to have to deal with the bullshit that they put you through it fucking ridiculous. What they need to understand as a company is that there is a such thing as competition, and to keep your customers so that they do not stray to the competition you try to do any and everything to satisfy them. You don’t bullshit them, don’t listen, keep them on hold, read to them like they are fucking ignorant. I would love to speak with their HR department to find out the criteria for hire at this call center. I am a supervisor at a call center and I can guarantee you each and everyone of the reps that I spoke with since July 11th would be written up after every call until they are ushered out of the door. They never even emailed me a confirmation. When I called the hotel they booked for me I was informed there as no reservation made. Called priceline back and they say well Im showing your information here. What they need to understand again is if I called previously because I didn’t like the hotel they selected during my bid because I knew they service would be horrible, you should address that. There should not be an issue with me before I even get into the hotel t stay. That’s ridiculous. I left a message at the corporate office. I will be writing a letter to the CEO and everyone else I can get ahold of.


Brad September 25, 2013 at 7:54 pm

I am a previously burned customer of Priceline. have you received any satisfaction or recourse for what they have done? I am writing many others and going to a lawyer about this whole thing and seeking punitive damages against them individually and hopefully in a class action lawsuit. if others would be willing to sign in for it. Thank you for your time, Brad


Mamie November 1, 2013 at 12:18 pm

Brad I would be willing to sign for it. I too is being rip off by Priceline , I purchase a ticket for my 12 yr old son in Feb.13 to go to the Bahamas in July 2013, but unfortunately he was not able to go. I cancelled my son ticket early in hopes of getting my money back, but I was told tat the ticket was an non- refundable or non- transferable and that he would be the only one to use the ticket and if does not use this ticket by 2/18/14, I will lost out on my $218.00. I tried to talk to several “Travel Specialist ” about this matter and no seems to even care. I even as the Supervisor/ Travel Specialist for the number of their C.E.O Jeffery H. Boyd C.F.O Daniel J. Finnegan C.O.O Glenn D. Fogal, But it seem to be funny that they are not allowed to give out the information to contact these people, so no I guess the next step is for me to contact a lawyer, but It is sad that I have to go through extreame measures like this to get $218.00 from a big company that rips people off everyday.


Louis Sattlethight July 16, 2013 at 1:47 pm

I was booked by priceline.com to the Days Inn located in Lake City South Carolina. When I arrived, after driving some 12 hours, I was DENIED a room because I am a Disabled Veteran and I have a Service Dog. The Owner call my purebred dog a “mutt” and told me unless I paid $150.00 for damages up front I had to leave. The discussion got so heated I had to call the police, leave and get a room elsewhere !!! Makes you wonder doesn’t it .


Shelly July 8, 2013 at 3:17 am

Priceline is a rip off. Ur no refund policy is not fare whn u lead ppl to a site to except something they dont want. U snatched my money off my card for a hotel I didnt want and didnt stay in. Thats how ur maken it. Robbery


Lavon June 23, 2013 at 12:27 pm



HUSSAIN ALMARZOOQ May 29, 2014 at 9:37 am



Andrew Foy June 18, 2013 at 8:36 pm

Booked a hotel through priceline.com. I was told I would get it refunded because the hotel was running illegal activities, still hasn’t been. wondering what’s going on.


Ruth June 4, 2014 at 6:23 pm

DO NOT USE PRICELINE OR as in my case TRAVEL WEB. I looked up a hotel under mapquest, thought I was booking with the hotel…I was diverted to “Travel Web” without my knowledge. Made reservation and tried to cancel 10 minutes later after I realized I was dealing with someone else. Finally after 2 hours I was able to get a phone number. Was dealing with someone in the Phillipines and they refused to refund my money. They charged my credit card the full amount. Please someone file a lawsuit against these unscrupulous people. They are THIEVES IN THE NIGHT!!!!!!!


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