Popeyes Corporate Office

Popeyes Corporate Office Address

AFC Enterprises, Inc.
400 Perimeter Center Terrace Suite 1000
Atlanta, GA 30346

Contact Popeyes

Phone Number: (404) 459-4450
Fax Number: (404) 459-4533
Website: http://www.popeyes.com
Email: Email Popeyes

Executives

CEO: Cheryl A. Bachelder
CFO: H. Melville Hope, III
COO: Andrew G. Skehan

Popeyes History

Popeyes is a wholly owned subsidiary of AFC Enterprises, Inc.

Popeye’s was founded by Al Copeland in 1972 as Chicken on the Run.  The first restaurant was located in Arabi, Louisiana.  After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken.

In 1976, the first franchise location opened in Baton Rouge.

By 1986, there were 500 restaurants in the chain.

In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company.  AFC sold Church’s in 2004.

In 2008, founder Al Copeland died.

Today, the company operates over 1800 restaurants in 40 US states and 22 countries worldwide.   They are the second largest chicken fast food restaurant in the world.

 

{ 32 comments… read them below or add one }

Nelson Simonetti April 15, 2014 at 6:25 pm

On 04/13/14, I went to Popeyes at 2800 W Diversey, Chicago, IL.
I placed an order for what was supposed to be Flounder Fish Fillet. When I got my order, I was surprised to see what was on my basket, I laughed not because I was happy, but because I was really upset that the fish portion was so small and barely any fish at all. The fish cut was almost paper thin and the crust was so thick to the point that I could not taste the fish at all. I brought this to the attention of the manager working at that time around 8:30 PM CT. His reply was, there is fish in the fillet. I felt cheated out of my money, I told him that I would gladly pay for something, but in this case got nothing. I will never buy your fish and I feel that Popeyes should refund the money that was taken in this case. Shame on those who promote a nice plate of fish and don’t deliver what they promote.

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Doug smokstad April 14, 2014 at 3:04 pm

Sunday April 13th 5:00 pm walk in to order no one there was told someone else would take my order finally s ask if they get me something I order the shrimp tackle box but ow as told no butterfly shrimp would be in till Monday so I settled for popcorn shrimp and frys no frys asked if I wanted to wait I did then ordered chic breast frys and mash potatoes an gravy . No problem while waiting I noticed a pan of dirty water and a rag on the order counter everyone look at it with discussed look on there face . Got home put the food in oven to warm and noticed NO mash potatoes try to call no answer . 6 people ordered and all 6 were not happy with the help or the excuses . Food was good service was terrible never again! Hope you responded cause I will try and call cuts. Service . If you need a good manager let me know heads would roll and you be busy.

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edna langley April 14, 2014 at 1:32 pm

why did popeye quit making wraps in alexandria and pineville louisiana

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Sue Clarkson April 13, 2014 at 3:06 pm

My partner and I visited the Popeyes in West Palm Beach, fl. At I95 & Hypoluxo Rd. We were there on Sunday 4/13/14 at Ipm. There were a total of 4 people working, one of which was the mgr. named Julie. We waited for about 15 min for our food. First they were out of butterfly shrimp. How can I try the new shrimp and chicken combo when there are no shrimp? I am a diabetic and I wanted artificial sweetener for my tea. She said they usually don’t have that. With all the diabetics in the world how can they not have sweetener? All the tables in the dining room were dirty, we asked if we could have a rag to clean them off.She got an attitude and said she would do it. She had a very flat affect and a bad attitude. I don’t think she knows how to smile. I spend to much money in Popeyes to be treated this way. What can you do to help me?

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Connie April 12, 2014 at 1:10 pm

I went to Popeyes in Dundalk Maryland today. It’s the one located on Merritt blvd. as I was ordering my food, they have a baby in the back where they cook the food

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Ty Carter April 11, 2014 at 12:08 am

I was given the wrong order and was treated very unprofessional! I went to store #05328 ticket#159 at 20:26. I noticed I had the wrong order when I arrived home. I called and tried to explain, but was yelled at like I made the mistake!

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Ty April 10, 2014 at 11:43 pm

I’ve visited the Popeyes (11358) @ 3359 E. Holland, Saginaw, MI 48602 for the third & LAST time on 4/6/14 two hours before closing (my other 2 visits were late afternoon visits). On all 3 visits, the only thing I ordered that DIDN’T taste like it had been sitting for a few hours were the fries—even when I ASKED (and had no problem waiting) for fresh chicken. It almost seems as if they fry up too much chicken early in the day & sell it throughout the day, even if it takes HOURS to get rid of it. I tried two new promotional items for the first time at this location & both tasted so old and dried up. I threw most of it away and won’t try it again. My server was Cecelia.

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Paul midi April 7, 2014 at 2:04 pm

4529 NW 23 in Oklahoma City store opens at 10:30 was there at 10:45 pulled up to speaker no response. Sat there a long time I said is anyone there? No responce pulled up to window an employee just looked at me then turned and walked away I was leaving and saw another employee sitting in her car talking on her cell phone. Can’t you get people who at least act like they care?

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John Blair April 6, 2014 at 5:05 pm

Hi my daughter and I love your chicken but we don’t get to have your awesome chicken as much as we would like because we have to drive 40 minutes to get it we live in Greeley Colorado we were wondering are you going to build a Popeyes chicken closer to Greeley ??

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fcoleman April 2, 2014 at 9:28 pm

went too the PONTIAC MICHIGAN,location got chicicken tenders the most gross thing i ever seen when i open the box they had too been there 5 hour ,hard as a rock ,called back and the nmanager actually is the one who put them in the box ,and told me too call corporate,did care,will advise everyone in my ,business class i teach this is not how you operate a business, low class company

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Julie Moore March 30, 2014 at 3:26 pm

3/30/14. Went through the drive thru and ordered two strip combos and one P.o. Boy. When I got home we ate the Po Boy but several pieces of the chicken were under cooked and raw in parts. We threw the combos away and I called the store to let them know about the under cooked meat. The man I talked to was named Derek. No apology or offer to refund meal. This store was in Joplin, store # 11403. Our order number was 339172. Very disappointed… it will be awhile before we feel like eating there again… We usually like the food but our last few visits have been so so.

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Al Skoczylas March 30, 2014 at 5:36 am

3/29/14 I went through your drive thru 1620 N. Larkin Crest Hill IL. It’s a 40 min drive one way to visit your store. I ordered a 12 PC MILD chicken receipt # 320. Much to my surprise and dissatisfaction they gave me spicy. When I called the store the phone rang a number of times and no one answered and I got disconnected. The second attempt I did get through. I told the girl what had happened and she said just bring back the chicken and they would give me mild. That would be fine if it was just down the street but it is almost an 2 hour trip for me to make the exchange. To top it off the chicken appeared to sitting around and was of poor quality. Needles to say I was not happy the way I was treated and the quality of the product.
I flet you should know about this incident as I will not be returning to this location unless they change their quality control and correctness of orders. I would have liked to give you the store number but all I can make out from the receipt is 29 as the rest is unreadable.
Thank you! NOT HAPPY with store concern of problem.

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Elizabeth Zamudio March 25, 2014 at 9:37 pm

Hello,
We need your store in our town.
All we have is the nasty kfc. Their service is bad. And prices and quality awful. Really need popeyes here in Deming, NM .
We are right off one of the main highways. Would be a great place for your store.

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Yoletta Hall March 25, 2014 at 9:36 pm

I patronized the store on Grand River @ Southfield in Detroit, I asked for a five piece wing meal mild. Mild wasn’t available, I settled for spicy. No receipt was available for my purchase with my credit card. When I got home I discovered the chicken was old and hard. Very dissatisfied customer today. Please address this with the store manager, and district manager. Unacceptable.

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Mrs. Samuels March 24, 2014 at 3:52 pm

I’m writing to inform you that I had a negative experience at your location in Glenwood Illinois on March 19, 2014 at approximately 9:00 pm CST. The person whom I would like to put a claim against is Tokieta (please note the name may very because she did not identify her name for me). She informed me that she was the store manager on duty. However, she did not wear a name tag and refused to give me her name. Additionally, I did not observe any other employees wearing a name tag. The Popeye store is located at 18241 S. Halsted, Glenwood Illinois 60425. The store number is 5788. I called the store the next day and asked another manager by the name of Bee Tokieta’s information.

First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I still wanted to inform you of this horrible situation. On March 19, 2014, I went to the drive-through and preceded to order a 16 piece chicken meal spicy. That is what my husband wanted. At the time, Tokieta informed me that there is no spicy and I have to order the original chicken. I inquired about the wait time. She informed me that it is at least 24 hours. I informed her that I never heard of that at any Popeyes Restaurants. I was disappointment but I guess I have no choice but to order the original chicken recipe. She replied that I did have a choice and I don’t have to eat at Popeyes. I informed her that I was not going to argue about it and I wanted the 16 piece meal with Macaroni and Cheese and Corn. She stated that they were out of both side items that I requested. Then I said ok, I will get Red Beans and Rice and Mash Potatoes.

The next thing that happened was shocking. When I pulled up to the window she informed me that she was not going to serve me. I told her that she was not providing great customer service and that it is a travesty to see anyone working for a company carry themselves in such a distasteful manner. She closed the window on me and proceeded to tell me that she will not service me and that if I don’t leave she will call the police. I called another employee over, which was a black male to explain that all I want is the appropriate information so I can put in a complaint. He informed me that he could not disclose her name or the store number. He said it would be in my best interest to drive away or the authorities will be called. Therefore, I decided to pull off voluntarily due to the fact that I did not want to be involved in any false accusations or considered to be trespassing. I have never been involved in any crime or activity with the police. I am an upstanding citizen. I am highly educated, and I expect to be treated with respect wherever I choose to spend my hard working money.

I was so upset by the situation and shocked by her actions that I left the store without having the issue resolved. I feel very disappointed with this interaction. To fix this situation, I would just like a letter or call to acknowledge this complaint. Additionally, I hope this letter will re-look at this particular establishment to determine if the employees are following company policies and are reiterating your mission and values when it comes to servicing your customers. This type of behavior will hinder revenue and your company’s reputation. I believe that there is a pattern of misconduct the employees should be disciplined according to your company’s policies.

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chris March 19, 2014 at 11:13 pm

I visited your restaurant in woodstock,il.i went thru the drive thru and my order was taken right away and very courtious.when we pulled up to the window i was told to pull up,they had to make me bisquits.so i pulled up and waited like ten minutes got my stuff and pulled off.i live like 20 minutes away from this store.i was there at 450 so it wasnt bz or anything.when i got home ,to my suprise everything was nt there i was missing my large cole slaw.i contacted the manager and he said he would put medown in the book for it and that i should keep my recipt and next time i come in he will take care of it.in my 30 years of customer service i would have handled that differently he also told me when i told him i had to wait like 10 minutes for bisquits and he told mr that he was there all day and noone waited 10 minutes instead of being argumentative he should have just appologized and corrected to the situation.i know you are known for great food fast .

Sincerely
Chris k

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Nekesia March 19, 2014 at 8:06 pm

Hi I visited your Popeyes in Philadelphia pa, and it was horrible the girls who worked there were loud and rude, the food tasted horrible and to of the men who worked in there dropped bowls on the floor and picked them back up to use, one of the guys went in his pant and started to scratch his behind in front of customers, I will never ever go back to Popeyes ever again

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Juliet Jenkins March 18, 2014 at 5:50 pm

Hello my name is Juliet Jenkins, I’ve visited one of your Popeye’s 1649 located at 602 Malcom X Ave Washington,DC 20032. This location has very poor management, very poor customer service, and on top of that they are giving Popeye’s a bad name by serving OLD chicken. Today 3/18/2014 is the third time I’ve received OLD chicken. This is very sad and unsafe for customers. I hope and pray something is done about this before customers get sick and sue.

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carla taboada March 18, 2014 at 3:09 pm

Señores les escribo desde Ciudad de Panamá. Conocedora de la ética que los distingue me atrevo a dirigirme a ustedes para presentar mi queja en cuanto al servicio del Rest. Popeyes de Transistmica Panamá. Vivo en el mismo barrio en varias por no decir muchas ocasiones visito el restaurante. Un día llegué y hago mi pedido cuando voy a la fuente de soda no había Coca Cola, me dirijo a la caja del restaurante y me dicen que estaba equivocada, situación que me molestó porque no veo por qué inventar esta queja. Cuando la cajera sale a la fuente de soda se da cuenta que la Coca Cola se había acabado y me dice que no podían cambiarla porque no tenían una persona que supiera como hacerlo. En otra ocasión sucedió lo mismo pero no avisan en la caja, situación que molesta . Otro día no tenían chicken tenders, en 3 ocasiones no tenían wings, el viernes 28 de febrero fui con mi esposo y no habían papas fritas!!!! y anoche fue el colmo de los colmos, mi esposo va a eso de las 11 pm y la cajera le informa que ya no estaban atendiendo porque cerraban a medianoche…mi esposo les dice ok pero aún falta más de 40 minutos para que cierren y ella le dice que ellos salen a las 12 pero que dejan de cocinar y atender antes!!!! Mi esposo MUIY MOLESTO dijo que el no se iba y que lo tenían que atender…pero no habían wings y tuvo que comer pollo en presas. Es lamentable para mi como consumidora ver que los dueños de la franquicia en Panamá no les importa dejar el nombre de Popeyes mal parado. Sería muy interesante que programaran visitas sorpresa los restaurantes en Panamá y pudieran observar lo sucio que están.

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Janet Lawrence March 18, 2014 at 7:27 am

Corporate Headquarters,
I attended a open interview session on February 20, 2014 at a Indianapolis store on the southside of Indy. I was told by the General Manager that interviewed me I had a job. He then ask me if I had black non-slip shoes and black pants, I told him yes. He than said I’ll be calling you this weekend or next week to have you fill out your paperwork. I still have not heard from him.I have spoke with him 3 different times he said he was teaming 7 other people, he is still calling me. I think it was unprofessional for him to lie to me like that.

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Vito March 17, 2014 at 11:37 am

Love your food!! Got a 5 piece and an apple pie like always. Worker refused to give me 3 sauces. Only two. I had to argue with them over a sauce container?? I spent $12- on food for myself and this is what I should deal with, el cheapo?? Not to mention one of the pieces was about the size of a quarter. Ill get a 3 piece next time.

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vicki March 12, 2014 at 6:40 pm

I went to popeyes and made a order after I order I ask if she got everthing she said yes and I said 2 fish and shrimp meals with french fries and 2 other meals and 1 kids meal when I got home there was know shrimp in one of my dinner and 3 in the other no french fries in other and the food was exstremly salty and hard.when I called up to talk to the manger she said he had left and did not have any ideal when he would be back.I explain to her what had happen and she took my number and said he would get to me next week after I spent $48 it was so bad we could eat any of it to hard to salt and cold ,it was the popeyes on western center ftworh tx ,

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Davina Horace March 12, 2014 at 3:55 pm

Hello Cheryl Bachelder! I went to the Popeye’s in Houston, TX (Store #2737) on W. Bellfort/S. Post Oak and the service was EXCELLENT!!! I went during the busiest time (Tuesday @ 7:30 PM). The cashier who was working the drive-thru, named “Vernida” truly represented your company well. She was efficient, courteous and took the extra time to ensure that my order was correct.

Deliciously satisfied,

Davina Horace

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Dooney Cribb March 7, 2014 at 11:55 pm

We need a Popeyes Fried Chicken in Georgetown , S.C. , please build one here , Thank You , Dooney Cribb

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summer March 6, 2014 at 10:28 pm

My family and I had the worst experience in our life to actually see how cross contamination happens in and watching the process was horrible, I watched the manager and assistant manager use the cell phone while serving food texting at the register while taking a customer’s order put the phone in his pocket and pick up serving utensils scoop French fries into a box I then went up to the counter and asked for the manager and they both stated that they was in charge I then asked the assistant mgr. George to kindly throw out the food wash his hands and stop cross contaminating the food, now as a customer and a health care professional should I have to tell a Mgr. and a Assistant MGR to follow the state of California health code cause they were in many violations with a dirty facility and patio trash and food thrown on the ground inside the facility tables and floors dirty and just imagine what is in the back I’ve do have experience and hospitality qualifications in this industry so advise your company to take care of this matter because the health department should be notified in this matter please call cause I want my money back for this visit.

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LaTunza Reed February 27, 2014 at 4:51 pm

I dine in on Thursday 2/27/2014@1:12pm and order 2pc special , small red beans and rice and a biscuits. I was displeased with the thigh ,the meat had a lot of fat on it,it was extremely greasy and uncooked . I was very disappointed with food because I frequent this establishment. This community deserve better service . The location is Popeyes. Louisiana Kitchen 3599
3268 W.Slauson Avenue
Los Angeles Ca90043
323-294-8116

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Tina January 9, 2014 at 5:22 pm

Dear Popeyes Corporate Officer,

Popeyes does not have any restaurant in Suwanee GA, If your company would like to open a restaurant on Peachtree ind blvd I have a Prime location for Popeyes. If you are interested send me an e-mail i will send you an address of the location and a contact information.

Thank You
Tina

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Rita tablone November 30, 2013 at 11:42 am

I would like to know if you would consider opening a Popeyes location in my area we have a lot of locations available, the area I’m considering is wyomissing it’s a very good location with a lot of hub. If you would consider the area maybe one of your field managers would come and check out the area. That is wyomissing Pennsylvania .please let me know what you think. Thank you.

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dianna brown November 22, 2013 at 8:22 pm

I live in king nc and me and my sister were so happy that a popeyes opened in high point nc,on friday november 22 we drove to highpoint for your chicken, we had a time getting our order right, the person who took it must of been having a bad day, my niece lives in high point so we took food to her home, we had a mess, all 3 meals had wrong type of chicken and our sides were in other persons box, we asked for 3 sodas and make sure one was diet and we got all 3 diet, we drove a long way for popeyes, I love it, theres none better to me but this experience was awful, the person who waited on us made me feel I was imposing on her, im a business owner in king and have been for 22 years and I know how important happy customers are to my business, I sent this to you because I didnt know how else to do it, ive never complained like this before in my life and im 57 years old, but we came so far and it turned into a mess, I hope something can be done about the meals that were messed up, dianna brown

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Kristy Howard-Clark November 2, 2013 at 8:43 pm

Got sick at the Burbank, CA store located on Hollywood Way and Verdugo. I had diarrhea all day after eating there. Clean it up or you might be setting yourselves up for legal action.

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Patricia Norman October 14, 2013 at 1:41 pm

October 2, 2013

FORMAL COMPLAINT – PLEASE ACKNOWLEDGE THIS LETTER

Popeye’s Corporate Headquarters
400 Perimeter Center Terrace
Suite 1000
Atlanta, GA 30346

Dear Popeye’s Corporate Office:

I tried to use your website for this complaint, but your website would not work properly and you make it very hard to find your address as the old Glenridge Connector address is still listed. I tried over 20 times to answer the password code (2 words) one of which was in italics. The italics word was blurred and unreadable, so the message would not send. Obviously you don’t want any feedback nor have you tried to make your new address easily to find (which I had to call your office to find out your new address and also my letter to you was returned undeliverable)!

On many occasions the Popeye’s drive thru at the Eastover Shopping Center on Indian Head Highway in Maryland is slow, inaccurate orders, unprofessional staff.

The drive thru is extremely slow, non-responsive because the customer has to ask at the speaker “hello are you there”; finally you have to repeat the order 3-4 times for the order taker to acknowledge back what the correct order is; then the wait time is abnormally long, but I guess everyone has to check to make sure they are getting what they ordered and its correct since numerous times my order has been WRONG!

The latest issue I had was on 9/24/13; I received a 13 piece special mixed – that is supposed to have no more than 3-4 thighs (PER STORE MANAGEMENT); I received 6 thighs 7 legs, it was supposed to be a mixed box of which a variety of white and dark meat are to be given. I also asked for spicy, didn’t get that either, I always order sides of which I have to make sure I get those since they have at times not put them in the bag, but I have paid for them!. Well, upon arriving at home on 9/24/13 and opening the box I found 6 thighs; 7 legs only, I HATE THIGHS to begin and this is what I received and all of it was dark meat to my dismay, what a disappointment, as I drove out of my way home from work and then didn’t even get what I ordered and paid for!!!!!!

Popeye’s Corporate Headquarters
October 2, 2013
Page 2

I immediately called back to the store and ask for the Manager whose name was Lori (she said that she would correct my order and could I come back down, I said no I live 20+ minutes away and I told her I would be in the next day or so). Now on 9/25/13 I call and find that Lori was not scheduled again to work until Monday 9/30/13, of course Lori didn’t tell me that. I asked for the manager on duty which was Chris (Day Manager). She was rude and very unprofessional and definitely didn’t want to help me in any way. Her response was “what do you want me to do about it”. I explained what happened and that Lori was to correct the situation and she snapped at me and said: “well Lori didn’t write anything on the board about it and she isn’t schedule until 9/30/13”.

I called back later in the day on 9/25/13 to find out who is the owner of this franchise and was told “Julia Kim” by one of the staff. I was told she is there mornings, but I never could reach her at any time during the day for that matter any day. Then I asked in another call, to please give Ms. Kim my telephone number for her to call me, never a response from Ms. Kim!

As of today 10/2/13 I have not received any communication. What kind of service is this….I am so disappointed. I have been a loyal Popeye’s customer at that store for over 15+years and also at other Popeye’s in that metro area for over 30 years.

The corporate office should step in and get the staff trained properly, as other customers have complained verbally at the store in person because I have been there to witness it and heard it at the drive thru.

Money down the drain, no satisfaction at all, I am so disappointed!!!!!!!!

Guess I will have to switch to KFC for my chicken in the future! You’re giving me no choices here. This is just an example of why KFC is winning the chicken war.

Very Disappointed,

Patricia Norman
XXXX Raymond Court
Fort Washington, MD 20744
(301) 538-XXXX
XXXXXXXX @yahoo.com

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ALLEN RUSSELL JR September 29, 2013 at 4:22 pm

I WAS AN EMPLOYEE AT ONE OF YOUR POPEYES STORES IN MEMPHIS TN. I WANT TO SENT MY APOLGY HOW I LEFT THE COMPANY IT WAS A PERSONNEL SITUATION , I HOPE YOU UNDERSTAND. THANK YOU FOR CONSIDER THIS EMAIL

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