Popeyes Corporate Office

Popeyes Corporate Office Address

AFC Enterprises, Inc.
400 Perimeter Center Terrace Suite 1000
Atlanta, GA 30346

Contact Popeyes

Phone Number: (404) 459-4450
Fax Number: (404) 459-4533
Website: http://www.popeyes.com
Email: Email Popeyes


CEO: Cheryl A. Bachelder
CFO: H. Melville Hope, III
COO: Andrew G. Skehan

Popeyes History

Popeyes is a wholly owned subsidiary of AFC Enterprises, Inc.

Popeye’s was founded by Al Copeland in 1972 as Chicken on the Run.  The first restaurant was located in Arabi, Louisiana.  After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken.

In 1976, the first franchise location opened in Baton Rouge.

By 1986, there were 500 restaurants in the chain.

In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company.  AFC sold Church’s in 2004.

In 2008, founder Al Copeland died.

Today, the company operates over 1800 restaurants in 40 US states and 22 countries worldwide.   They are the second largest chicken fast food restaurant in the world.


{ 64 comments… read them below or add one }

Suzanne Reid July 19, 2014 at 8:37 pm

This is a very serious issue that I contacted your customer service person about 9 days ago. She was very curt with me and acted like she didn’t want to be bothered with taking my complaint. Is this the way you treat your customers? I will never do business with your company again because I have been hung up on, ignored and treated like I had a communicable disease throughout this whole process. I want someone to listen to me. I believe this is a very serious issue. This occurred on the 10th of July at 11:20 in the morning while I was trying to get lunch from your store at 64th and Sheridan in Arvada, CO. First, it should be known that I drove 20 minutes out of my way to get to the Popeys because I thought the special looked great for lunch. Upon arriving at the store I found I couldn’t access the drive thru as there was a car PARKED in the drive thru access. I then parked and tried to go inside the store. The door was locked (and I should have called the fire department because that is what it says to do on the window if the door is locked during business hours). I thought this was strange and I stepped back because there was a man coming out of the store with a huge bag of food. The manager then locked the door again and continued to stare at me through the door. He said that the store was closed for 30 minutes. No explanation, no sign, etc. This was really weird…why would a store be closed during business hours (lunch hour) for no good reason. Obviously they were able to serve food because a guy came out with a huge bag. So, I went to Taco Bell and when I came home I tried to complain online and the online service said there was no such store. Hmmmmmm….So, I called customer service and, as I said, that was like being treated like I had a disease. And what do you know, I never heard a word from anyone at your corporate office, the store or anyone. How rude. I am a person that always sees the good in things, but when I have been wronged I will also tell the appropriate people about it so this can be remedied. I was in the corporate world for many years and I know that your reputation is your life. Anyway, to the powers that be, I will never visit your store again and I will certainly ‘bad mouth’ your organization any time I get the chance. Suzanne Reid 720-933-xxxx


Taborah Adams July 14, 2014 at 1:16 pm

I live in Cary, NC. My 17 year old had an interview that apparently went well because she was told by the manager she was definitely wanted and would hear back from her in 2 weeks. This morning I told my daughter to follow-up and inquired about the interview. I was astonished and angered when my child told me the manager asked her if she was FULLY BLACK!!! She went on to ask other extremely inappropriate questions that had NOTHING AT ALL to do with the job, skill requirements, etc. The fact my daughter has a handicap makes me believe she probably asked other questions that my child had no idea were inappropriate as well. I came to this website to gather information and contact the headquarters but I’ve decided after speaking with my brother-in-law, who btw is a corporate lawyer, I should contact a lawyer and allow them to precede. Ignorance in this matter isn’t acceptable as an excuse for such behavior. I informed my daughter not to contact the store. You will be hearing from me very soon!


JOHN BROWN July 12, 2014 at 3:37 pm

Hello, my name is JOHN BROWN, I live in Eau Claire WI. We have plenty of real estate in eau claire WI. I have a good friend that is a real estate agent/owner, I have talked to him many of times about getting a popeyes franchise in eau claire he told me to get in contact with the corporate office and talk to someone. He said he would find an establishment for the franchise. This would be an AWESOME opportunity for this restaurant as well as community. I look forward to hearing from someone about making this happen. Thank you. JOHN BROWN


D July 10, 2014 at 6:26 pm

Good evening. I have had numerous horrific experiences from the Daytona Beach, Florida Store #2300 regarding the rude, unprofessional, and boisterous customer service that I have received ONLY from staff member, GREGORY. Every time, I go through drive-thru, he’s pleasant at the speaker, then his mood completely changes when “I” arrive at the window. I have never disrespected him for him to consistently give only ME horrible customer service. Today, my order was missing an item I paid for. I addressed the issue to GREGORY. Instead of GREGORY apologizing to me for the inconvenience, his exact response to me was, “Ugh, I am NOT dealing with this child today! “, (referring to me). *I’m 25 years old, a long way away from my adolescent years* I was appalled but not surprised based upon his previous rudeness towards me. I have spoken to his manager about his rude manner of handing my food also his overt way of expressing that he does not care for me as a person or as a customer. His manager reassured me that she has spoken to him numerous times regarding my previous complaints but yet, he continues to treat me the same. I feel that GREGORY needs some tough love from upper management. I used to patronize this location 2-3 times per week. Now, thanks to harassment from GREGORY, I only come once every 3 months, to avoid coming to Popeyes hungry & happy and leaving Popeyes upset, confused, and hurt from GREGORY. No customer should ever feel the way GREGORY makes me feel when I leave. Please, can someone, anyone, give GREGORY a customer service training lesson. I’m a huge advocate for establishments providing world-class customer service to each of their customers, especially faithful patrons.


Mary W July 8, 2014 at 9:00 am



Darrell July 8, 2014 at 1:11 am

Dear Popeyes – CEO; CFO; COO; and disparate Manage teams,

Today (7/7/2014) at about 5:55 P.M. – Pacific Time, I experienced behavior from a couple of your employees at store # – 3322 in Los Angeles (Watts) California – behavior that I have seen escalate over years, in the customer service industry. Which includs horse play of all kinds, while handling the customers purchases (company property – food sold to the customer and or materials, murchantdise etc.) with no consideration or care for customer who is in their presence, while laughing and exchanging flippant remarks with coworkers about each other but mostly related to customers they do not like, for one reason or another (race, age, gender… ). As I have witnessed this pointed towards others (while waiting in a line somewhere) many time and most of those times it translated into the above. My experience today hit hard because I entered store #-3322 having had a difficult day I may expressed a some tension in my facial expression. I noticed the manager (slim built black male wearing a green shirt) and another worker (slim black male wearing a red shirt) looking at me and aparently commenting on something about me. No problem there, as we all have right to our oppinions. The problem developped when the server (a young lady wearing a red shirt who I’m assuming her name is Jordan – the name that appears on my receipt) took my order for 3 combos with specific instruction for all 3 combos, and I stood by and heard the server pass on those instructions (in one order a side of red beans and rice [more rise than beans] became the issue) to the manager – who was preparing the orders. The manager acknowledged. Through the duration of the above mentioned the manager and the other male worker made flippant remarks of which I caught short phrases like: give him more beans than rice , I don’t care what he said, he’ll get what he gets, look at him. Just before my order was presented – by the manager the other male worker went into the east coner of service area out of my sight and I could still hear him making similar comments to the manager. When the manager presented my order I decided to check it for accuracy (reasonable portion of beans to rice ratio and found what appeared to one teaspoon of rice, a few beans and an overwhelming portion of bean juice. I firmly but respectfully brought this to the manager’s attention, he tried to put it on the young lady – saying he asked her again was more beans than rise and she said yes. I informed the manager that I was watching and listing the entire time and did not see or hear the server respond to no such thing, that I was prompted to check my order due the negative comments and behavior of him and the other male worker. The young lady appeared to be afraid to comment in the presence of the manager and did not acknowledge anything. I then advised the manager to correct my order and he did – with the same flippantly negative adtitude that he expressed through the duration of my visit. Please don’t take my word for it you top brass should – if you don’t already have people frequently visiting your store to test the quality of service that your employees are rendering to your customer for the ample profit that your company is receiving. If done right you’ll find some very eye raising results.

Thank you for your patience in reading my complaint, and the tasty food that you serve,



Luke Stephen July 6, 2014 at 4:07 pm

Hi, I’m writing your company hoping to get some answers about your Popeye’s franchises located in Germany, to be more pacific your restaurants that are located on Ramstein Air Base and Vogelweh Air Base. I know that AFFES has something to do with your company but I would rather deal directly with the big cheese instead. My concern is that for the past 2 years we have not had a Popeye’s restaurant in the KMC Kaiserslautern Military Community for quite some time now and know one seems to have an answer as to when we will get one back. Both of the buildings have been shut down. To get your famous chicken you have to drive 45 minutes to Baumholder Air Base and this is not a nice drive. Now add the cost of gas and then buying the chicken, this adds up. I’m really not a fan of KFC which is close by but it is out on the economy and you have to pay in Euros, very expensive.It would really be nice to get some answers.

Thank You.
A hungry Customer


Me-Lisa Palmer July 4, 2014 at 12:04 am

Well I use to love Popeyes until tonight I ordered 30$ worth of food and 2 med. Drinks but come to my surprise I got something extra in my cup a spider stuck in my cup without me knowing I drank almost all my dew when I was about to reuse my cup I open it and there I seen something in my cup when I went to Popeyes to have them correct it they told me how do I know you didn’t put it in there wtf I forgot I like drink spiders unknowingly grrrrrrrrrrrrrrrrrr yall need to contact me ASAP


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