Pilot Flying J Corporate Office

Pilot Flying J Corporate Office Address

Pilot Travel Centers LLC
5508 Lonas Dr
Knoxville, TN 37909

Contact Pilot Flying J

Phone Number: (865) 588-7488
Fax Number: (865) 297-1972
Website: http://www.pilotflyingj.com
Email: Email Pilot Flying J

Executives

CEO: John Compton
CFO: Mitch Steenrod
COO: Mark A. Hazelwood

Pilot Flying J History

The first Pilot station was opened by James (Jimmy) Haslam II in 1958 in Gate City, Virginia.

In 1965, Marathon Oil purchases half of Pilot and provides them with $4 million to expand.  By 1973, there are 50 locations.

In 1976, Pilot opens their first convenience store.  The following year, the company acquires Lonas Oil Co. and converts their locations to convenience stores.

By 1981, there are 100 Pilot locations.

In 1988, the company buys back Marathon Oil’s shares.

In 2001, Pilot and Marathon join forces again to form Pilot Travel Centers.  In 2003, the company acquires Williams Travel Centers.

In 2006, the first Canadian location is opened.  In 2008, the company buys Marathon’s shares back for a second time.

In 2010, Pilot buys Flying J’s travel stations from Chapter 11 Bankruptcy and Pilot Flying J is formed.

Pilot Flying J currently operates over 550 truck stops, convenience stores and restaurants in the US and Canada.

 

 

 

{ 74 comments… read them below or add one }

Mike summers April 15, 2014 at 4:49 pm

Pilot 234 has the worst manager in history. He yells constantly at his employees and the customers. Please get rid of the jerk while you still have a store.

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Tyler Gray April 14, 2014 at 8:33 pm

I was recently in pilot In new Albany ms! The dude called himself the manager, named dwayne Russell, he cussing and degrades employees in front of customers I feel like this man has no idea how to handle being respectful or doing his job, he was also rude to me talking about me too himself. I will not be back

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Paul Krueger April 10, 2014 at 10:54 pm

To Whom It May Concern,

On a recent trip while traveling South on I-15 through Beaver, Utah, I stopped for fuel at the Flying J located at Exit 112. As I was preparing to leave I was stopped by an employee of Goober’s (Tire) Service, it is the tire shop on the west side of the parking lot by the RV diesel pumps. He told me of a tire tread separation on my 5th wheel trailer. By now another employee had come out to help, and they offered to sell me four 14 ply tires at 389.95 each! That seemed like a terrible price but with few options available and as we were just starting our vacation I bought them.

As they were replacing the tires they told me the equilizer and shackles attaching the springs were worn out and could fail, they showed me a Dexter Axle Eqilizer kit that was much heavier than stock equipment. When asked the price I was told $700 plus labor. I questioned the high price and was told, it was a better price than Camping World would sell it for, which is not the case. I looked up the kit on the internet when I got to my destination, dexteraxle.com listed the very kit they tried to sell me at a regular price of $162.82 I also had the above mentioned parts checked at a reputable RV Dealership in Salt Lake City and they found nothing wrong with parts.

When I arrived home from our trip I did an internet search on Goober’s Service and found multiple complaints, several of them very similar to my experience. I also checked several reputable tire stores and found out I had been severely over charged for the tires, I can get the exact same tire from Les Schwab for $207.29

I spoke by phone to the Goober’s employee who had originally told me about the tire problem. He was a manager, but said he couldn’t do anything about the price and told me to call his boss, Slade Smith and he would “make it right”. I spoke to Mr. Smith and told him I felt like they had taken advantage of me and from what I had been reading on the internet I believed Goober’s was ripping off travelers on a regular basis. When I told him that I wanted $400.00 dollars refunded to my credit card immediately he readily agreed to that, which makes me believe they know they are ripping people off because if only one in ten customers calls and complains and they have to give them a refund they are still making a lot of money on this scam!

I am bringing this to your attention because I believe this is a poor reflection on your business, in fact due to my experience I will be using the internet and other sources to warn as many people as possible to avoid doing any business with Flying J, in general and to specifically BEWARE OF GOOBER’S SERVICE IN BEAVER, UTAH!!!

Paul Krueger
Murray, Utah

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Ray Yeoman April 2, 2014 at 5:59 pm

I realize that it is hard to find good help and winters in Canada don’t help but I find the J’s in Canada are extremely dirty at the fuel islands and the parking lot but today I went to through garbage out and decided to put it straight in the big bin . Well the mess behind the resleraun t was enough to take any ones appetite away. after all he spears I have used Pilot and J in Canada and the US. I would think that if I even see another one like this it will be the last one. ITalso bothers me that you charge Premium prices for #2 fuel Most people don’t realize what that means. If you told them youwere going togive them regular gas and charge them for # 1 they would not be happy as well as I- think I should have the choice. my fuel milage isimportant to me and

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janice maxim April 1, 2014 at 6:19 pm

Every pilot I’ve been to is a mess drivers park on the fuel bay go inside and eat the fuel pumps mess up and it takes an act of Congress to get anything done they pass the buck and drivers are tired of it

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andrew weldon March 29, 2014 at 10:18 pm

As i walk into the bathroom at flying j in altoona iowa your night manager is walking out of the men’s restroom with a trucker. I blew it off until later. me and my lady proceed to pay for a shower and told by the man at the desk its ready after i had confronted him about his manager in the restroom with a customer. as we are waiting for our shower the night manager comes and starts attacking my lady and me curseing us up and down. she then proceeds to threaten us both. Then refuses us services for the shower we paid for. i in turn go outside and call the police. we explain to the officers what had happened from the beginning of the night at flying j untill the had come back out to tell us she said none of it had happened and refused to let them see the video of that night. the man at the desk and her had lied to the police. they then told us that her actons were very defensive and they ruled with us letting us plug in for heat for OUR SERVICE DOGS THAT HAD NOT ENTERED THE BUILDING. (Ada act on service dogs mean they have RIGHTS) i beleive something needs to be done about your night crew for discrimination harassment misconduct and sexual misconduct. people have rights too she is just a night manager and she refused to let us fill out a complaint or give us the number to contact any hire management. I did file a police report.

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jimmy March 27, 2014 at 11:28 pm

Why is your flying j why is ur flyng j in okc ok running expedieters off we have dot numbers cdls like trucks do we buy fuel shower coffee etc. We are business to if your gonna do that why not run everyone off that has cdl. Then you won’t have any business Ty. You need to talk to manager in okc Ty the one on west I 40 Ty

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Michael Pearson March 26, 2014 at 9:53 pm

I am so frustrated with the shower credit policy.  My company and the powers to be dictate where I buy fuel.  For weeks in a row I’ll fuel at pilot or flying j. Then for a week or two other places.  I shower only once maybe twice a week if lucky.  Having more credits than I need.  Then when I need them they are not there. The trucking Industry does not allow me to stay at a truck stop every night.  I never know where I’ll land.  You think the policy of showers falling off promotes buying more fuel.  But most of us have no say on where we buy.  Plus if I did I would only buy 50 or so gallons at multiple places so I could shower anywhere rather than filling up like I always do.  This is stupid.  All I wanted was a nice shower.  And instead I am frustrated and too dirty to sit down in your restaurant.  Happy now?

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mike March 15, 2014 at 6:34 pm

Just to let you know corporate. I was called by manager Will
Whiley. He informed me he had my bag.I was going to have shipped to me by fed ex last Monday. He said to call him when I was ready to ship it . After we went the Fed ex store to make arrangements to ship it we called him . He opened the bag and said it wasn’t my bag. I can’t believe after he described it to me and put my name on it that it couldn’t be mine.He is either lying or found something in this that he wanted. what’s the odds of finding the same kind of bag on the same night that I lost mine at the same location that I lost it? This t.stop needs to hire all new employees.Just to let you know I will ask are company to change fueling companies since this couldn’t be resolved honestly. Also my company won’t be fueling there either.
You may not care but remember this: A business is made one customer at a time.
Ck

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Kaitlin Sheets March 10, 2014 at 12:45 pm

I worked for the Harrisonburg Virginia pilot flying j for about I would say 5 months or so, I never missed a day, if they asked me to work I never turned them down. I may have been late once or twice due to the weather but it would be only like 5 minutes behind. I was a faithful employee and I actually liked being there and working. Well we got a new deli / kitchen manager who came in to “make the store better “. I have no problem with change what so ever. He was basically re training us but only when he saw us doing something he didn’t like and if he asked why we were doing something and we said because this was how I was trained he copped an additude and told us its an excuss….ummm no that is how we thought it was supposed to be done…anyways to turn a loooonnnggg story short I ended up getting taken off the schedule nothing was said to me at all I had to call and find out I was laid off over the phone and the reason was ” we are just going in a different direction with our employees”. Not to mention I’ve never been written up for anything, not one word was ever spoken to me about them having a problem with my work. Which I find to be bs. But noe I’m trying to apply for unemployment and pilot will not give me any information I need, I call pilot they tell me to call hr , I call hr they tell me to call pilot. We also had a employee logo. And the info I need is on there, well I can login but they blocked me from the page I have to get to to find that information. All because they know they had no reason to fire me aand they don’t want me getting that unemployment. Oh another thing I would like to throw out there the oh so great new manager decided he wanted to have relations with a much younger girl that also worked at this pilot flying j and he tryed to save his self by making her quit when people started finding out. The thing I find funny about it is kyle the big boss man is buddy buddy with this manager and the only thing that was done about it is another employee being terminated because he knew about it. I guess the main point I’m trying to get across is pilot could care less about its employees it really is all about who you know and who you can manage to become butt buddies with. It has to be the worst place I’ve ever worked for between the gossip and nothing ass managers they have its terrible.

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mike March 9, 2014 at 1:04 pm

Talked with manager at hope hull f j .This morning after missing call from manager at 6:52 Pm. last night.Manager was busy on counter. He said he would call right back . 2 hrs later ( still no call) Just goes to show how much flying J cares about their customer drivers. I guess our company needs to take their business to another truck stop.

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mike March 8, 2014 at 11:52 am

I stayed the night at hope hull truck stop .After not getting any service in Dennys I got pizza from service desk . I left my over night luggage by mistake.at the service desk not realizing I left it until I got home in Indianapolis I called manager , he said he would put my name on bag and put it up till I got back down there.I called couple weeks later . Nobody seems no anything about it . They said they would check and call me back.never got called.I will never by fuel there again until this us resolved. Buy 1600 to 2000 gals. Monthly.I can fuel anywhere.

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Latosha Clair February 21, 2014 at 12:34 am

I am a former employee of store 876 …. I was working there and liked my job. I would work if someone called off or they needed me to do a double. I never told them no! I worked a 16 hr shift and came back in next night. Doing them a favor when they need help. I heads medical situation come up and was off work for 5 days and had a doctor note and for fired for that. I thought after all I did for them and stuff and they can’t work with me when I have a medical situation now. The new gm ( Ed ) then follows me out of store one night yelling at me in front of customers. No excuse me you don’t do that in front of customers and u call itself coeperate. Hahaha. I still don’t see how they can fire me but NEVER WORK FOR THEM !!!! Check was never right always short on hours !

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douglas January 30, 2014 at 8:50 am

i have worked for pilot going into my third year was transferred from a cstore in Knoxville to a travel center in Lavergne tn on the premise of being promoted when i was hired it was made known that i have two permanent fractures in my lower back and an allergy to sanitizing chemicals and that i fall under the workers with disability act but when a maintenance employee was fired for stealing i was asked to cover temporarily they forced me to work that position for almost six months despite me telling them my medical condition even changed my title without my consent and gave me no training in the position and no protective equipment i had to deal with hostile and smartass belittling remarks from all members of management when they ask me to fix a pump or get something and i didnt know how or where it was or what to do with it and would say them in front of customers and belittle me and when ever i complained about what was happening to me was told i was a negative nacey by there shift leader jennifer but what am i supposed to do its there job to report this crap and they did nothing the gm continued to hire people but not replace the maintenance guy i was still covering for or move me up as i was told upon my transfer screwed me on benefits by not changing my address until it was past the 90 day period for me to dispute the money being taken from my check and now my taxes are messed up and i cant file a full return and there 180 bucks i cant get back from wells fargo i have been hear a year and have never received kiosk or training on chemical use until the new gm told me i had to get all the kisok certifications done during my weekend shift last week and another emplyee had to show me how to acess it since i had never used anyhting other than atom box i had to find time to do it well as my job and with no maintenance i was doing all that and his job but i got it done and now nothing not even checking to see if i got it done correctly i have no clue if it is or not becaus eour employee kiosk doesnt work half the time i brought all this to the attention of the management staff throughout the pasat year l only to find them hostile and unbelieving rolling there eyes when i complain about my hands splitting and bleeding through the skin wich they have clearly seen and watched as i suffer and did nothing didnt even report it and my back hurting from the constant up and down in the showers and having to life bags of piss left by truckers that bust all over me for them not using heavy duty bags outside i have had to cover manager shifts maintenance and cashier shifts and deal with hostile co workers because i wasnt a manger given an employee card and access to the safe told multiple times id be moved up only to have them hire there friends into the positions and leave me suffering even tho i have more time and experience with the company than most of there staff but down the road at 404 they move a girl up in less than a year thats fresh out of high school and i hardly have a check without overtime on it showing that im dedicated to covering the store and the customers keep telling i need to be in management because im the only one that help them in our conjested and filthy parking lot that makes coffee at night and keeps them from having to wait on every thing from showers to cups for coffee and i haven’t even been giving the opportunity to advance and ive been here over a year with plenty of open management positions from them not showing up to work quitting in the middle of a shift and getting me cover them because i make less than there new hires becasue i came from a cstore so i called the alert line and ever since the staff have been even more hostile accusing me of stealing which ive never done i wouldnt eat a wasted hot dog if they hadnt told me i could now i have to pay for a cup of water and am constanly paranoid about loosing my job after everything ive done to keep this store going accusing me of taking the keys or remote for the radio wich ive also never done going as far as calling me after a 14 hour shift i had to cover to complain that its missing im now living at a hotel with no guarantee of hours and the new gm wont move me up either or even keep my schedule just beats around the subject so he isnt liable for anything and im afraid if i take my vacation hours the new gm wont put me back on the schedule ive tried call the regional manager during all this past year with no contact even the regional hr dawn has failed to contact me after calling her all i get to do is leave a message im on brink of suing unless something gets done fast this is flat out criminal neglect and the fact that i called the alert line makes there hostile action towards me an act of retaliation and its not fair when ive shown my commitment and dedication through multiple stores and still get passed up with out any performance reviews or documentation this was supposed to be a career not a dead end maybe you work maybe you dont job i was guaranteed a 35 hour position upon hiring now im at risk of no hours at all to new hires and having to put up with belittlement on an almost daily basis and ill i want is to be givin the same opportunity they were instead of being forced to put up with more and more crap i cant even sleep some nights im in so much pain and its directly their fault for over a year they could have done the right thing by the very guidelines they are supposed to uphold in the handbook but have failed to do there job

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R hughes January 29, 2014 at 1:40 pm

Despite the current legal issues, Flying J provides good service for Rvers. Read the post at rvcrossroads.com.

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