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Pilot Flying J Corporate Office

Pilot Flying J Corporate Office Address

Pilot Travel Centers LLC
5508 Lonas Dr
Knoxville, TN 37909

Contact Pilot Flying J

Phone Number: (865) 588-7488
Fax Number: (865) 297-1972
Website: http://www.pilotflyingj.com
Email: Email Pilot Flying J

Executives

CEO: John Compton
CFO: Mitch Steenrod
COO: Mark A. Hazelwood

Pilot Flying J History

The first Pilot station was opened by James (Jimmy) Haslam II in 1958 in Gate City, Virginia.

In 1965, Marathon Oil purchases half of Pilot and provides them with $4 million to expand.  By 1973, there are 50 locations.

In 1976, Pilot opens their first convenience store.  The following year, the company acquires Lonas Oil Co. and converts their locations to convenience stores.

By 1981, there are 100 Pilot locations.

In 1988, the company buys back Marathon Oil’s shares.

In 2001, Pilot and Marathon join forces again to form Pilot Travel Centers.  In 2003, the company acquires Williams Travel Centers.

In 2006, the first Canadian location is opened.  In 2008, the company buys Marathon’s shares back for a second time.

In 2010, Pilot buys Flying J’s travel stations from Chapter 11 Bankruptcy and Pilot Flying J is formed.

Pilot Flying J currently operates over 550 truck stops, convenience stores and restaurants in the US and Canada.

 

 

 

{ 132 comments… read them below or add one }

Sara pirtle December 14, 2014 at 8:48 pm

Its a shame that certain people get treated differently because of color or age & thats what I have seen when I have gone there recently this manger or whatever you want to call her is no way needs to be in charge of a dog pound or anything else. We live in franklin ky . and the store # is 0046. Just wanted to let you know we will be going to a different place to get our gas and coffee from now on her attitude really stinks really bad and this new coffee host has a attitude also. Hope you are concerned about your costumers there .

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Gayle Newkirk December 4, 2014 at 10:11 am

I was a shift manager at their Fairview TN location. I quit back in April because I felt harassed by the maintenance man name James. He would talk about my sexuality to new employees. He slammed a door in my face and walked out on my shift twice and nothing was done. He proceeded to tell employees that I was going on vacation with another female employee to have sex with her. When I found out I tried to get my boss to do something about it. They didn’t investigate anything! I was so hurt! He got a slap on the wrist and I was told to not say anything to him. So he walked around the store and didn’t do his job because he knew I couldn’t say anything to him. It made it impossible for me to do my job. I worked my butt off for this company for two and half years.
My reason for bring this up is because I was in the store the other night to see some of my old coworkers. And I ran into James and he complained to my old boss and said I bumped into his girlfriend and he wanted me banned from the store. And he got me banned. I haven’t been in the store in months and if I bumped into someone I would say sorry. I guess he thought I knew that his girlfriend worked there. Which I didn’t. The point of this is because some managers don’t care. I would always get compliments on what a good job I did by truck drivers. I tried to teach my employees to be respectful and to give it there all. I use to love my job and I was good at it. But I guess the maintenance guy runs this store. And I hate to see ya’ll have bad experiences cuz my mom is a truck driver.

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jerry November 30, 2014 at 9:52 am

I walked into pilot store number 30 in greenfield indiana and the employee name bambi served me for pizza at pizza hut. my medium meat lovers pizza wuz 25 minutes later than she said it woukd be. so I asked for a refund n said I don’t want the pizza anymore and she called me a jackass under her breath. I didn’t say anything because I didn’t want a confrontation.

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sarah November 24, 2014 at 10:00 pm

Hey I’m sarah and I’m a customer here in 800 watt rd knoxville tn. Anyways i walked in to get a cup of coffee and the manager named Geoffrey Heartwill came up to me with such perverse attitude. He comes up to me stating his name and asked me for my name and number and offered to pay for my coffee. I said no I’m married. He insisted that my husband dosent have to know. I said no please leave me alone and he grabbed my butt and ask me to come out to his car and show him my breasts. no other manager around and the lady cashier named kelly stated that i need to call the police. i called my attorneys office and told him a sick perv won’t leave me alone but after i asked for security . Geoffrey got in his car and stepped on it. i didn’t pay for my coffee and kelly told me its on the house. whoever is security there need to check their cameras and do their job. seriously! Also I’m filling sexual harassment lawsuit

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John Baily November 15, 2014 at 8:43 pm

Pilot# 319 Dalton GA

THIS IS THE SECOND TIME I COME IN ON SATURDAY11/15/14 AND THERES IS NO COFFEE MADE LINES BACKED UP TO THE COOLERS???I HADE TO WAIT IN LINE 15 MIN AND ONLY ONE CASHIER THIS IS UN CALLED FOR IWILL TAKE MY BUISNESS ELSE WERE IF I CANT COME IN AND OUT WITHOUT HAVING TO WAIT SO LONG!!!!!! PILOT NEEDS TO GET IT TOGETHER AND HIRE MORE CASHIERS!! IF YOU WOULD LIKE TO SEE PICTURES OF THE LONG WAIT LINES EMAIL ME BACK….

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anthony November 15, 2014 at 2:01 pm

So I pull into the pilot in Gilmen, IL like I have all year and run in to get something hot to drink, I go for the hot chocolate and only hot water comes out, so I walk up to the counter and tell the On Duty Manger the problem and she says ok. Thank you for telling me. And doesn’t say anything else. Not ok I’ll check on that or give me a min so I can keep leaning on the counter talking to another employee. ..Nothing is said …..so I go and spend some money playing some games and once again go for hot chocolate and this time I bring a cup up with hot water and tell the same employee that the hot chocolate isn’t working and she says iv checked it and it’s full. I say will maybe it’s clogged, and she says I don’t know. And shrugs her shoulders and so I walk off and thank her……….CRAPPY CUSTOMER SERVICE. Just wanted a hot drink, not to much to ask for a customer that spends alot of money on fuel, food and items……

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Christopher t rampe November 10, 2014 at 11:53 pm

Beware of 7210 strawberry plains location outside of Knoxville I am a OTR contractor for the lottery I had cleared with the manager there that I would like to park out back by the dumpster for a few weeks while I worked in the area she said it wasn’t a problem then I picked up a huge chunk of metal in my tire turning around near the fuel island. And filled out a report and was nice about it now I park for the last night in the area and the night manager comes out and chases me off like fuel and gas purchases showers food and snacks count for crap I get a additude from the night manager while he lies to my face. So this is it I will make sure none of my crews or other company crews stop here again what a poor show of respect for drivers

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Tammie Billy November 3, 2014 at 4:46 pm

Hey there flyinj pilot, we got a problem.
I’m a female owner operater and I happened to stop by your millerport, Ohio store #699.
First the kiosks wasn’t working to get my shower, but the female cashier helped me just fine. Meanwhile I asked if I could get a whole pizza (1/2cheese & 1/2 supreme) she asked another young lady that said no problem. I told the young lady I’m taking my shower and to hold off for 1/2hour to make it; then I paid for the pizza I ordered. Now here’s the hitch, when I get out the shower & come up to the counter when it was my turn, I saw no pizza waiting for my pick up, so I asked where was my pizza I paid for? One of the male cashiers responded,” it got thrown out”. now I’m like, how you going to throw out a paid for pizza because it sat there longer than 20 minutes & unpaid for pizza sitting there in the display for hours? This was between the hours of 3:30-5:00pm EST. The manager had an attitude & offered to refund my $. That’s not the issue here, now is it or else I wouldn’t be writing this. I’m the customer that help make it happen for your company & I was disregarded.

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Shelia Willemse November 2, 2014 at 2:47 am

On November 2, 2014 we stopped for the night at your location in LaSalle, Illinois. I met the hair stylist in your salon named Charley (hopefully spelled her name correctly)! She did a fabulous job! She was friendly and helpful giving me tips on how to maintain my style OTR! I was long overdue for haircut/style. She said it was her first day taking over the salon. She is an asset to this location! I sincerely hope you’re able to promote her customer service! We will be returning when we pass through for sure!

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Theresa Jones October 29, 2014 at 12:27 am

Our family decided to take a week-end vacation to San Antonio, Texas to celebrate our son’s 14th birthday. We had planned to take this opportunity to buy my son some much needed clothes in the “big city”. We left our little town in Arkansas on Thursday, the 23rd, and stopped for $35.85 worth of gas at the Pilot in Sulpher Springs, Texas. We reached New Braunfels, Texas after midnight so it is now the 24th and again bought $38.01 worth of gas and continued the last few miles to San Antonio.
On Saturday we went shopping. My son was excited to have access to different clothes than what he could usually find at home. We were at a shoe store where my son found a pair of sneakers he had been wanting. I gave him my credit card so he could pay and my card was declined at the register. I could not imagine why because I had credit available on my card when I left home. We paid for the rest of our trip with the cash and other credit cards we had at our disposal but still had to curtail our spending and my son did not get the new clothes he desperately needed.
On Monday, the 27th, I checked my credit card account and was dismayed to find Pilot had placed a $151 hold on each fuel transaction for a total of $302 and had already charged my account for the fuel transactions. I called the credit card company to ask why this had happened and they explained that some gas stations do this. He told me not to use the outside pump to complete my fuel transaction but to go to the register and use my credit card and I would not get the $151 hold on my account.
On Tuesday, the 28th, I had to drive to our state capitol to work. By the way, every day I drive to a different city in our state to work. I purchase gas every day, twice a day. On the way there I stopped at a Flying J outside of Texarkana and bought $36.79 of gas. On the return trip, I stopped outside of Little Rock and attempted to use my credit card to again purchase gas. I surmised that because the card had worked that morning the monies you had on hold on my account had been released. I ended up paying for my gas ($23.01) with cash because, again, my credit card did not work. I got home and checked my account and found that the $302 had not been released but now there was another hold for $36.79! I am sure that if I check my account tomorrow the $36.59 transaction will have already been credited to the Pilot account and the monies will be in your account while you still have mine on hold.
Other companies only put the transaction amount on hold and Road Runner places a $1 hold on the account. Your practice is extremely unfair and places an undue hardship on families who are already living on tight budgets because of our economy. I have always been a loyal Pilot customer but you have lost my business and I am sure that of every other person I relay this story to. I have the register receipts and have printed my credit card statement each day that I have checked the account that shows that my money has been tied up even though the statement reflects you have already have been paid.
I am not through investigating what happens to the money you have tied up but you can rest assured I will educate myself and anyone else that will listen. I will be forwarding the information to my state’s attorney general and our state and federal representatives and asking that they look into this matter.
What bothered me more than anything else was the look on my son’s face when he realized he was not going to get what we had promised him! Your company has apparently forgotten that your corporate decisions affect families.

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T Keller October 28, 2014 at 12:15 pm

We are visiting the Flying J #699 in Millersport, OH on I-70 today. We were also here about a week ago. At that time I noticed how dirty the whole place was. There was garbage all over the parking lot. blown up against the fences, I thought they may of just had a wind storn or something. But today when we arrived, it was just the same..
I went indoors to use the bathroom and it was a mess. I do not think the front doors have been washed in days. There were hand prints everywhere. The only posotive note is the Dennys seemed to be kept up ok. We did get a decent meal in there.
Another bad point to make was that the crew inside was not busy. There were 3 of them standing behind the counter gabbing. I would be replaceing this manager with someone who would take a little pride in the establishment.

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Paul Bickley October 27, 2014 at 11:47 pm

I just had a experience at one of your pilots, I have been a truck driver for only a year since
Last October/2013. Tonight I was asked to move my Truck out of my spot. I was very happy to have that spot. I have parked there 5 times before within a one year period. This guy said
that I was in his way, at least the end of my trailer…They called the cops because I wouldn’t move…Before that happen this guy named Jordan, short guy with glassed and black hair said that we don’t need your truck business please leave…I talk to him afterwards on the
Phone and told I would report this…All this happen on my dot 10hr. break which I would be
sleeping, I probley lost three hours of sleep …my trl. really was’t in the way.He moved it 10ft.

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Berta Jameson October 27, 2014 at 5:42 pm

I have a parcel of land in Montrose County, Colorado. 1330+ foot frontage on Highway 50. I am interested in selling it and think it would make a wonderful Truck Stop. Please contact me if you have any interest. Thank you.

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Dennis Clay October 26, 2014 at 6:27 pm

I do not understand how come I should be excited about the shower power premonition. I fuel every day and we buy 100% fuel at Pilot-Flying J so it does nothing for me I get a shower everyday any way. So what are you going to do for us? Maybe give us free internet for the month when we get 500 Gals.that would be a much bigger help for us who fuel everyday. I come close to 2000 gals each month and we pay extra high prices for things in the stores so help us the ones who are trapped and must buy fuel from your pumps each week.

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mel October 26, 2014 at 12:54 pm

I am professional female truck driver. I have many of late gone in to flying M’s to take my shower only to find no hair dryers, one towel and the air conditioning on when the temperature outside is 50°f or below. When will you get into the 21st century? Women are in the driving business and we are here to stay. Some male drivers say we are better than them. So come on flying j have some thought for the women in the transport industry!

One thing I would like to note if I have to I will gladly pay for my showers at TA just so I have the things I need when I do shower not to mention getting my def and diesel there too.

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Julie H. October 23, 2014 at 12:19 pm

My fiancée and I went to store #720 today, we are owner operators for Swift. After fueling we went inside to get a pizza before we left. A manager, Brittany Mayfield, asked us if we needed anything. My fiancée told her that we would gladly take the last five pieces of pizza they had and she could toss in a few chicken wings to call it even. Ms. Mayfield got rude and said she could not do that. This is something that on occasion has been done for us due to our time constraints. She again said she wasn’t going to accomadate us that she could have someone fix us a whole pizza. We agreed, however when asked how long it would take, she turned from us and walked away. When she came back she saw us waiting with our drinks in hand and proceeded to ask another employee if we payed for the pizza. I find this HIGHLY offensive and hope that you also find it intolerable. The other manager on duty, Luis, I believe was his name, was extremely pleasant and looked somewhat perplexed at hearing about Ms.Mayfield’s response to us. We will continue to frequent Pilot/Flying J’s despite this one instance. This is actually the first ever time we have left one of your stores this upset. It would be a shame for you to loose other drivers due to one bad egg…I truly hope no other driver is treated in this manner, with such contempt as as she did the two of us. As you may well know, some drivers would not have been As polite. Thank you and have a blessed day.

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shelly roy October 20, 2014 at 4:04 am

I work at the flying j in emporia, ks. I really like everyone there in the day time. I have been employed for 8 days. The first 5 was great. Then i started working 3rd shift and the night manager has no right being the night manager. I picked up everything pretty quickly except ,the checks i still had a little trouble with. I hated asking the night manager for anything because she acted i like i should be an expert after 6 night. On the 7th day i had customers askibg if gumpy when home yet on my 8th day within the first hour she bilittled me right in front of customer and i started crying and she said she sorry but she was upset because i wasnt train. Well i was expect for haveibg trouble with checks. She didnt like to show me what we were suppose to clean or where the sullpies are for stocking. I have been an manager before and a assistant manager and i have never treated anyone like that or no one has ever treated me like that. So hopefully someone can fix this issue before you lose more people.

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kelly holmes October 20, 2014 at 3:07 am

Hi my name is kelly i live in Fort NewYork I have been staying in savannah for two weeks due to a death in my family and i was just driveing around getting a peace of mind when i needed gas and i enter into Pilot Travel center on dean forest rd 072 where i meet these two young ladys name tamika and janay who turn my day into the best day of my life; as i enter the pilot i heard a pleasent voice welcome to pilot!!!!!.. with the cheer and love that the ladies gave me and my family made our day much better It’s good to have meet such wonderful ladies @ pilot thanks again for great serves and really caring..ladies keep up the good work….MRS.KELLY HOLMES>>FORT NEWYORK…..

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