Panera Bread Corporate Office

Panera Bread Corporate Office Address

Panera Bread Company
3630 S. Geyer Rd Suite 100
St Louis, MO 63127

Contact Panera Bread

Phone Number: 314-984-1000
Fax Number: 314-909-3300
Website: http://www.panera.com
Email: Email Panera Bread


CEO: Ronald M. Shaich
CFO: Thomas Patrick Kelly
COO: Charles J. Chapman

Panera Bread History

Panera Bread began in 1993 when Au Bon Pain purchased the St. Louis Bread Company.  In 1999, Au Bon Pain sold it’s other restaurants and renamed itself to Panera Bread Company, realizing the huge potential of the brand.

In 2007, the chain purchased 70 stores from Paradise Bakery & Cafe, a Phoenix, AZ based company.

In 2008, Panera expanded operations into Canada.

Panera currently has over 1500 locations in 41 US states and Canada.  The Panera Bread corporate office is still located in St. Louis, Missouri.    The company’s locations in St Louis still operate under the name St. Louis Bread Company.

{ 218 comments… read them below or add one }

Charlotte August 25, 2014 at 3:13 pm

For the past three months I have attempted to use your website numerous times. It does not work.
Today I got an email from Panera informing me of a reward. Great! But when I attempted to go into the website to check out the menu and nutrition information I again go nowhere.
Lucky for you that the Panera sites in my immediate vicinity all employ dedicated employees who give excellent service.
Recently I read in the WSJ that your advertising agency FIRED you. I thought that was rather weird; but now I realize that your executive management team does not know how to lead.
Having a website that works is not impossible in this electron age.
Please clean up your act before you accel your decline.


robert August 21, 2014 at 5:13 pm

locations in las vegas (lake mead and fort apache)have not had telephone or Wi-Fi for several days ………….. whats up big boys…… is this a big deal………….let me know when you get it fixed……………….


C.Alston August 19, 2014 at 5:18 pm

My granddaughter is being punished by the Panera located on Chippewa in St. Louis, MO. She had to call in at the last moment to register for school because of circumstances that she had no control over. She called her supervisor and he made her feel so guilty without even hearing her explanation. She felt like he might fire her so she called right back and said she would come in. He told her no, that’s okay. My granddaughter is seventeen and hasn’t missed one day since she started in January of this year. What teenager do you know that by this time wouldn’t have missed a day for whatever reason? What was her punishment – she got five hours on this two week schedule.


K McKay August 18, 2014 at 11:26 am

For the life of me I can’t understand why there is no Panera in my tourist town of Gettysburg, PA. Someone is missing a golden opportunity! All my friends feel the same way as we have either expensive restaurants or fast food, nothing healthy and quick where we can eat. I’m sure all the tourists are wondering the same thing.


Danielle K August 17, 2014 at 5:50 pm

This pertains to store 600964.

I wish this Panera was more consistent but it is not. I’m a regular customer there and I often receive great customer service one time and the absolute worst customer service the next. Today I got in line for breakfast around 10:50am. The people working the registers were extremely slow so I didn’t get up to the front until 11:05. I was told “Sorry, you’re 5 minutes late for breakfast.” Then they giggles at me and told me someone else was 1 minute late and they turned them away as well…as if that makes it better. I’m incensed and considering never going back to this Panera.

Thank you for taking the time to read this and for understanding why I’m so upset. I’m headed to a funeral and wanted my favorite comfort food, the Spinach soufflé. Instead I received rudeness and insensitivity.

I tried to leave this on panera.com but the submission form is not working.


Nick S August 19, 2014 at 3:09 pm

First of all, you were technically there in time for “breakfast”; and secondly, but important in this case, I would hope the counter person(s) was/were admonished for the insensitivity and rudeness. I would have told them about their poor P.R. – especially in the presence of other customers.


Joy Ragusa August 16, 2014 at 8:40 pm

Hi. We live in Mooresville, NC, 28115. Unlike all the posts I have read below, we LOVE our Panera, which is located in Mooresville, NC, 28117. It isn’t especially nearby, but we eat there EVERY time we are over in that area.

There is a shopping strip plaza very similar to the one the 28117 Panera is located in on Shearers Road, 28115. It is a nice, newer plaza that has advertised an empty “restaurant friendly” spot for lease for 3 years. It has never been occupied. Our area would greatly welcome a Panera in this location!!!

As far as I can tell, this location would be a gold mine for many different reasons. Firstly, the plaza has a nice grocery store (the only one for miles around) that is constantly busy from morning until night. There is a nice gas station in the plaza (the only one for miles around) that is always busy. Also, other than a take-out only Pizza Hut (yuck) and a VERY small, fast food style Chinese food place (with tolerable food), there are no eating establishments for miles around. There are no coffee shops here. We have a high student and business professional concentration here, but there is no free wifi spot to visit. Additionally, Panera is great for many reasons: It serves as a quick coffee spot all day long, a breakfast spot, a lunch spot, a dinner spot, a snack spot, a take-out spot, a dine-in spot (that offers great service, yet “cheap-o’s” don’t have to leave a tip), a business meeting spot, a student hangout/study group spot, a seasonal food menu spot (salads & cold smoothies, soups & hearty breads, etc.), a “craving something sweet” dessert spot, a fast but healthy choice spot, a vegetarian/vegan spot, jobs are needed in this area… I could go on and on!

Please, please, PLEASE have someone seriously look into adding your business to this location. You would have four large housing subdivisions to give you business and another one is being built!

A Panera lover,
Joy Ragusa

Google search: https://www.google.com/search?client=safari&hl=en&q=business+space+for+1339+Rocky+River+Promenade+lease+shearers+rd+28115&spell=1&sa=X&ei=JrHvU7CzFNfJsQTwxIGADg&ved=0CCIQvwUoAA


Deanna McCoy August 15, 2014 at 9:00 pm

I went to the Panera Bread in Raleigh , NC on Capital Blvd I was very disappointed that they ran out of the bread for the sierra Turkey , that’s what I came there for , but the young lady that was ringing me up convencied me to try something new like the BBQ chicken flatbread now that is my favorite , Although I gave her a hard time she did a great job handling it ,ON the receipt the name was Kiajah . But hopefully next time they will have the bread I want.


John F Clifford August 15, 2014 at 2:40 am

I order a whole tuna fish sandwich and only got tuna fish on 1 side of the bread. The other have just had onions tomato and lettuce on it. Huntington village location


R Borgman August 9, 2014 at 11:56 pm

I purchased a Med.Chicken Wrap today at your Plymouth, Mi. Location. Very disappointing. Had only one piece of chicken on it & two small slices of cucumber. It was practically all cabbage. Ridiculous. Felt like I was eating a way over priced cole slaw wrap with a little hummus. Good way to lose customers. Probably will not be returning to a Panera. Too many other good places to eat where you get what you pay for. Seems a lot of others feel the same. Hopefully with enough complaints, you will change things


Kaite August 8, 2014 at 8:54 pm

The manager at Panera in Nashville – West End. Is horrible. I have seen and heard her cursing the customers. I was eating there when they had a cleaning crew there. She would purposely make messes for the crew. She was crass and very unprofessional. I will never eat there again unless there is new management.


Nick S August 19, 2014 at 3:12 pm

She should be fired – plain and simple.


ruth daley August 8, 2014 at 4:59 pm

visited your Plainville ma location on 8/1/14 – my husband ordered the strawberry salad and I ordered 1/2 a grilled cheese with cup of broccoli soup – we were told they were out of the bread for the grilled cheese and also out of the French Baggett – so they cut a slice of French miche to go with my husbands salad and they used a very thin bread for my sandwich – my grilled cheese was about 1/2 inch thick – or should I say thin – not worth $3.69 – why are they always out of bread – isn’t this Panera Bread! This is not the first time this has happened at this location -


Vincenza Ancona August 5, 2014 at 10:01 pm

Last Sunday I was in one of your Panera restaurants in Long Island City and was advised that I had a Breakfast Treat on my next visit to any Panera. This afternoon I went to the Panera located on 86th Street between Lexington and Park Avenues, New York City. I gave the Associate my card and was told that I could not claim it because it was not AM. After a while she called over the Manager (Female – Light Skinned – spoke with a French accent and she tried her card. But that did not work. There are only three Breakfast Treats – Oatmeal, which I had once before and found it to be not tasty, Parfait and a Fruit Cup. A detailed conversation went on between the Manager and myself. She said that I would have to come at 10:00 AM to claim it. Then I mentioned that I was able to order the Oatmeal at the 86th Street Store in the afternoon.
I asked for her name – (she replied what for) and then said that it was the person on duty at that time (approximately 4:30 PM).
I truly believe that this store is not customer friendly, especially older people.
Another point I wish to make at this time is the fact that they do not serve decaf coffee after 2:00 PM. One time a male Manager explained to me that people do not drink decaf coffee in the afternoon. I noticed another comment above re the Panera at Bowling Green concerning the same subject. One day I had to wait for an iced decaf coffee for about 15 minutes.
Whereas, the Flag Ship store on Fifth Avenue, New York City, does have an urn with iced decaf coffee.
Is the 86th Street store operating Panera’s as they wish. The Flag Ship store on Fifth Avenue had a Manager last year who controlled the temperature at a very, very cold level because that is the way HE wanted it. Later on that Manager was no longer there.

Why is that? Is the


Andrea August 10, 2014 at 12:09 am

None of the stores ran by corporate are customer friendly they treat their people even worst. Smh try the franchise it’s so much better….


BB Morrison August 5, 2014 at 1:49 pm

Visiting Hilton Head and stopped at Panera for our morning coffee. This is the worst Panera for customer service. New employees since our last trip and very rude and argued with me over the drink I have 7 days a week back home. What happened to the customer is right. The employee did not even greet us friendly. We will look for another Panera or go to Starbucks when visiting Hilton Head in future


Pat July 31, 2014 at 6:02 pm

What’s happening to MY Panera? My favorite location in Atlanta, at North Druid Hills is now under a new manager. Previously, the staff was friendly, polite and competent. The new manager is unfriendly, unprofessional and disengaged. Not to mention the place was a mess. The floor was scattered with food, small pieces of paper trash, and an apparent flour spill. Not only was it a trip hazard for the employees, but it was unsightly and unsanitary. I do not want to eat 5 feet away from such filth. And for some reason, they now have a storage problem. There are boxes piled up in the front window, making it look like they are moving. And more on a wall in the dining area, makes us feel like we are imposing on their new storage facility! The remaining original staff members, who are used to a much more professional environment are struggling to keep customers satisfied while they have to deal with their orders being delayed due to mismanagement and poor training of new employees, as well as hazardous work conditions. Panera Bread is a fine company and a tremendously philanthropic corporate citizen. Poor management at this level can cause a serious dent in a company that should be praised and frequented for their contribution and culture of care.


Natasha July 29, 2014 at 5:23 am

Why is panera bread in cross county so unprofessional they do not care about their employees or anything for that matter only Money Smh


jennifer July 28, 2014 at 2:28 pm


Yesterday my husband and I decided to have lunch at your Jensen Beach, FL location. My husband examined the menu, for a chicken sandwich and choose the Chicken Chipotle Panini. The menu board DID NOT indicate that the sandwich contained pork as did some of the other sandwiches listed on your menu. My husband ended up having to spit out the sandwich after he took a bit. He can not eat pork! He asked the staff why the CHICKEN sandwich on the menu did not indicate that there was pork in the sandwich like some of the other sandwiches did? They had no answer. My husband told them that there are many people that do not eat pork and this should be indicated on the menu like the other sandwiches.

This needs to be changed. Please keep in mind that Muslims and Jewish people do not eat pork, so this should be listed as an ingredient in your CHICKEN sandwich on your menu board. like the other sandwiches. This is a big deal for many people!

Due to this incident I don’t think we will be returning to your restaurant. It was very traumatic and upsetting for my husband.

Please think about making a change on your menu, so this does not happen to someone else.


Michelle Sims July 27, 2014 at 4:29 pm

I am extremely disappointed from Panera located in MT Juliet, TN. I went into the store to get soup and they advised me that it was not ready. I am a frequent customer at this location and soup has always been ready by 8:30 am. What is going on?


lynn t. July 25, 2014 at 12:17 am

i was extremely disappointed with my entire food purchase at Panera in Hunt Valley. Md yesterday. i purchased the lobster roll sandwich which was not priced on the menu. At $14.99 it truly was not worth it. The portion was small and did not have much taste. i did not complain because I was more upset with the ham and cheese sanwich i ordered for my 2 granddaughters to share. A piece of tastless ham and even more disappointing a slice of yellow cheese……the processed cheese wrapped in plastic. Thankfully the plastic was not on the sandwich. Will not be going back to Panera.


john laundra July 23, 2014 at 6:05 pm

This is not a complaint, more of a comment. My card # is 70300510XXXX. I purchase bread approximatly 90% of the time while visiting your store in Deptford NJ. Service is always efficient and courtious. Yesterday it was noted that I could get $2.00 off on a sandwich of my choice. Your system knows my buying history, thus the reward means nothing to me as I never buy a sandwich. I guess my point is to from time to time you might allow my rewards to apply to a bread purchase. Regards, John Laundra


Nancy Terrell July 22, 2014 at 4:23 pm

We live in N Myrtle Beach., SC Our councilman recently told us, you have declined to come to our area. We are so disappointed!
Whenever, we travel, we look you up on our iphone. We drive to Fl a lot and are diaappointed that the first Panera we can find off HWy 95 is way off the road in HiltonHead..
Please reconsider-I can get a petition up very easily if it is numbers you want to see.
Nancy Terrell
N Myrtle Beach Sc 29582


Cody July 19, 2014 at 8:17 pm

Why is it when a employee is being bullied at work and reports it to management AND the district manager, nothing is done about it?


Khilah August 8, 2014 at 7:00 pm

I’ve been wondering the exact same thing.


Andrea August 10, 2014 at 12:20 am

It’s because they are trying to brush you off I’m having the same issue right now managers are punching out their own employees and then editing their times it’s crazy Panera needs to go back to basics and hire quality personnel I think it all starts from the top


Dorothy Spooner July 16, 2014 at 7:53 pm

My girlfriend and I visit panera at least once a week, you could say we have a bit of an addiction. Human error is a real thing, but I am not one to cause a problem, being in the hospitality industry I understand how frustrating customers can be. However, tonight after a long rainy day at work we decided to grab some soup. She always gets a chicken noodle bread bowl, and I always get a broccoli cheddar bowl, yum! On this particular night they were out of bread bowls. After several minutes of debating if we should stay we decided to suck it up and just get the soup anyway, after all it is delicious. Service was quick as usual however when I brought the chicken noodle back to complain our visit took a bad turn. The bowl was half full I asked the server if this was really the portion size, a five dollar soup for 4 oz, you’ve got to be kidding me. Instead of correcting his mistake and apologizing, which any hospitable person should, he took it, put an extra ladle of broth and put it back on the counter. He did not apologize for his mistake or give any explanation as to why that would be the serving size. This experience completely turned my girlfriend off from panera. Who wants to eat mostly broth for soup? I am frustrated with my experience steps need to be taken so that all employees understand how to effectively communicate with customers and how to except responsibilities for their actions. My girlfriend and I will be thinking twice before coming back to panera.


Rollin Deas July 16, 2014 at 1:37 pm

I have greatly enjoyed most of my visits to your restaurants throughout the region, particularly those in suburban New Jersey, where I live. Today I visited the Panera Bread at Lexington Avenue and 86th Street in Manhattan, which I have been to on a number of ocasions. I work on 120th Street, so I drive there when I go, and usually pick up food for co-workers as well as myself. There have been some ocasions in the past when orders were lacking one or more items, but I caught the oversight prior to leaving the restaurant. Recently, a checker has been employed at the pick-up counter to check each pickup order for completeness. Despite this, I was back at my desk ready to eat before I became aware that one of the order items was missing. My co-worker (whose order was missing) had to make other plans for lunch, and for me, it was a ruined meal. I had to call the store 3 times to get through to the manager, whose initial suggestion was that I return to the restaurant tomorrow to get a refund!

I am surprised and disappointed that a Panera franchise would be allowed to run this way.


Carol July 15, 2014 at 10:51 am

I took my granddaughter (age 10) to the Colonial Heights, VA store last night for a quick dinner. We weren’t starving so only wanted a small meal. The layout and variety of breads and sweets is beautiful. That’s where the joy ended for us. The kids meal items are not much to pick from, but she settled for a grilled cheese. I opted for a select-2, picking a Mediterranean flatbread. They were out of flatbread. I chose another bread and the corn chowder. I was not informed that the special was not really special at all, it was just 2 items selected at full price. The staff was friendly, just not informative. Our total order consisted of: my 1/2 sandwich, bowl of soup, iced tea, and a cookie. my granddaughter’s was a grilled cheese sandwich, an apple, bag of chips, a cookie, and iced tea. She didn’t like the soft bread (not very grilled), the not-so-fresh apple, and the tiny bag of chips. To her, the sweet tea tasted like “dirt” and we were given/charged for an adult drink, when I saw other children (after-the-fact) with child-sized drinks, which I asked for. My sandwich had slaw and that’s the only item i could even identify. The chicken was nearly non-existent and the only other thing on the bread was so slight all it did was color the bread brown. Not to mention, the way it’s cut, it’s not even 1/2 a sandwich, but 1/4. The tea tasted old and the beverage area was so nasty and sticky we couldn’t set anything down in order to get the drinks. It would have been different had the place been busy, but there were 3 individuals scattered in the seating area. My order came to $20.07 and I was floored. I had them take the soup ($4.19) off, which they reimbursed my debit card for. I was so upset and disappointed I nearly cried. For the tiny bit of food we got that we didn’t enjoy at all, we could have gone right around the corner to Golden Corral, spent less, and gotten all we could eat and drink. I learned my lesson the hard way. We will never be dining at a Panera Bread restaurant again. Thank you for your time.


paul krohn July 14, 2014 at 5:46 pm

My wife was very upset when we visited the panera store in bowling green, Ohio today. She wanted a coffee and bagel but found out that decaf coffee is not available after 2 in the afternoon. She &I both left without purchasing anything. Why is all 4 Blends of coffee not available all day?


anita milligan July 7, 2014 at 7:56 am

I’m a new employee and need to have my password reset to get into direct deposit. I hope this is the correct way to get in touch with you


Nancy hodges July 6, 2014 at 2:30 pm

I have a real concern of the panera bread location in the lincoln hights shopping center in san Antonio tx , I am handicapped not able to pull the doors open at times even though I can walk I have hard time with my hands and arms and back , by ada standard practice of access to a building your requirements for this is to provide auto doors for anyone that is not able to access the building I am and will make a complaint about this to the bbb and ada assistance field office


Linda Frey July 2, 2014 at 5:03 pm

My friends and I enjoy going to eat and talk at Panera’s 3 and 4 times a week. The problem is the awful jazz music always playing. We have complained many times to the Manager and staff ( which say they hate it too) but nothing can be done because it is from corporate. Why play music that is only popular by 5% of music lovers?????? If you are trying to make the other 95% enjoy it – it’s not going to happen. Classic rock and R & B are the most listened to. It certainly would make sense to try to please the majority. We currently are trying to find another place to eat that doesn’t play something that sounds like nails on a chalk board!!!!!!!!!!!!!!!!!!


Doris C. Zeli June 30, 2014 at 5:15 pm

I live in Rostraver Township in southwestern PA. Even tho we have large areas of land available all around us, we have to drive almost an hour to reach a Panera. We’re hoping that with this suggestion, efforts will be made to open a Panera close by. It will be supported by a large portion of the Rostraver Township population…..guaranteed! There is property on Finley Road, Belle Vernon near two Motels available, and large tracts of land off Rt. 51…(North and South) empty and perfect for a Panera. I’ve been discouraged from writing to you, but I feel I have to let your Corporation know that you are wanted….and needed here! Please pass this on to someone, anyone who has the power or position within the company to make this happen!


Shannon June 29, 2014 at 7:54 pm

I am writing this as an employee working at one of the Panera Bread cooperate stores in Florida. As an employee for Panera Bread for a year, I have worked in two different Panera Bread stores and the current store I am working at has the most verbal abusive general manager that I have ever seen or worked for ever. She is verbally abusive towards the other managers and especially her staff. All I could do is warn other people about my general manager Karen Ward and that this is not someone you would want to work for.


PbBaker June 30, 2014 at 8:17 pm

I feel your pain. I don’t think you should name drop on a public forum if you wish to see change. Categorize her wrong doings into moral/illegal. Our rule is no jerks; optimism and mastery. If your DM allows this kind of behavior then they are just as guilty for looking the other way. If your fellow associates feel the same, rally and implement change.


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