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Panera Bread Corporate Office

Panera Bread Corporate Office Address

Panera Bread Company
3630 S. Geyer Rd Suite 100
St Louis, MO 63127

Contact Panera Bread

Phone Number: 314-984-1000
Fax Number: 314-909-3300
Website: http://www.panera.com
Email: Email Panera Bread

Executives

CEO: Ronald M. Shaich
CFO: Thomas Patrick Kelly
COO: Charles J. Chapman

Panera Bread History

Panera Bread began in 1993 when Au Bon Pain purchased the St. Louis Bread Company.  In 1999, Au Bon Pain sold it’s other restaurants and renamed itself to Panera Bread Company, realizing the huge potential of the brand.

In 2007, the chain purchased 70 stores from Paradise Bakery & Cafe, a Phoenix, AZ based company.

In 2008, Panera expanded operations into Canada.

Panera currently has over 1500 locations in 41 US states and Canada.  The Panera Bread corporate office is still located in St. Louis, Missouri.    The company’s locations in St Louis still operate under the name St. Louis Bread Company.

{ 196 comments… read them below or add one }

lynn t. July 25, 2014 at 12:17 am

i was extremely disappointed with my entire food purchase at Panera in Hunt Valley. Md yesterday. i purchased the lobster roll sandwich which was not priced on the menu. At $14.99 it truly was not worth it. The portion was small and did not have much taste. i did not complain because I was more upset with the ham and cheese sanwich i ordered for my 2 granddaughters to share. A piece of tastless ham and even more disappointing a slice of yellow cheese……the processed cheese wrapped in plastic. Thankfully the plastic was not on the sandwich. Will not be going back to Panera.

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john laundra July 23, 2014 at 6:05 pm

This is not a complaint, more of a comment. My card # is 70300510XXXX. I purchase bread approximatly 90% of the time while visiting your store in Deptford NJ. Service is always efficient and courtious. Yesterday it was noted that I could get $2.00 off on a sandwich of my choice. Your system knows my buying history, thus the reward means nothing to me as I never buy a sandwich. I guess my point is to from time to time you might allow my rewards to apply to a bread purchase. Regards, John Laundra

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Nancy Terrell July 22, 2014 at 4:23 pm

We live in N Myrtle Beach., SC Our councilman recently told us, you have declined to come to our area. We are so disappointed!
Whenever, we travel, we look you up on our iphone. We drive to Fl a lot and are diaappointed that the first Panera we can find off HWy 95 is way off the road in HiltonHead..
Please reconsider-I can get a petition up very easily if it is numbers you want to see.
Nancy Terrell
N Myrtle Beach Sc 29582

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Cody July 19, 2014 at 8:17 pm

Why is it when a employee is being bullied at work and reports it to management AND the district manager, nothing is done about it?

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Dorothy Spooner July 16, 2014 at 7:53 pm

My girlfriend and I visit panera at least once a week, you could say we have a bit of an addiction. Human error is a real thing, but I am not one to cause a problem, being in the hospitality industry I understand how frustrating customers can be. However, tonight after a long rainy day at work we decided to grab some soup. She always gets a chicken noodle bread bowl, and I always get a broccoli cheddar bowl, yum! On this particular night they were out of bread bowls. After several minutes of debating if we should stay we decided to suck it up and just get the soup anyway, after all it is delicious. Service was quick as usual however when I brought the chicken noodle back to complain our visit took a bad turn. The bowl was half full I asked the server if this was really the portion size, a five dollar soup for 4 oz, you’ve got to be kidding me. Instead of correcting his mistake and apologizing, which any hospitable person should, he took it, put an extra ladle of broth and put it back on the counter. He did not apologize for his mistake or give any explanation as to why that would be the serving size. This experience completely turned my girlfriend off from panera. Who wants to eat mostly broth for soup? I am frustrated with my experience steps need to be taken so that all employees understand how to effectively communicate with customers and how to except responsibilities for their actions. My girlfriend and I will be thinking twice before coming back to panera.

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Rollin Deas July 16, 2014 at 1:37 pm

I have greatly enjoyed most of my visits to your restaurants throughout the region, particularly those in suburban New Jersey, where I live. Today I visited the Panera Bread at Lexington Avenue and 86th Street in Manhattan, which I have been to on a number of ocasions. I work on 120th Street, so I drive there when I go, and usually pick up food for co-workers as well as myself. There have been some ocasions in the past when orders were lacking one or more items, but I caught the oversight prior to leaving the restaurant. Recently, a checker has been employed at the pick-up counter to check each pickup order for completeness. Despite this, I was back at my desk ready to eat before I became aware that one of the order items was missing. My co-worker (whose order was missing) had to make other plans for lunch, and for me, it was a ruined meal. I had to call the store 3 times to get through to the manager, whose initial suggestion was that I return to the restaurant tomorrow to get a refund!

I am surprised and disappointed that a Panera franchise would be allowed to run this way.

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Carol July 15, 2014 at 10:51 am

I took my granddaughter (age 10) to the Colonial Heights, VA store last night for a quick dinner. We weren’t starving so only wanted a small meal. The layout and variety of breads and sweets is beautiful. That’s where the joy ended for us. The kids meal items are not much to pick from, but she settled for a grilled cheese. I opted for a select-2, picking a Mediterranean flatbread. They were out of flatbread. I chose another bread and the corn chowder. I was not informed that the special was not really special at all, it was just 2 items selected at full price. The staff was friendly, just not informative. Our total order consisted of: my 1/2 sandwich, bowl of soup, iced tea, and a cookie. my granddaughter’s was a grilled cheese sandwich, an apple, bag of chips, a cookie, and iced tea. She didn’t like the soft bread (not very grilled), the not-so-fresh apple, and the tiny bag of chips. To her, the sweet tea tasted like “dirt” and we were given/charged for an adult drink, when I saw other children (after-the-fact) with child-sized drinks, which I asked for. My sandwich had slaw and that’s the only item i could even identify. The chicken was nearly non-existent and the only other thing on the bread was so slight all it did was color the bread brown. Not to mention, the way it’s cut, it’s not even 1/2 a sandwich, but 1/4. The tea tasted old and the beverage area was so nasty and sticky we couldn’t set anything down in order to get the drinks. It would have been different had the place been busy, but there were 3 individuals scattered in the seating area. My order came to $20.07 and I was floored. I had them take the soup ($4.19) off, which they reimbursed my debit card for. I was so upset and disappointed I nearly cried. For the tiny bit of food we got that we didn’t enjoy at all, we could have gone right around the corner to Golden Corral, spent less, and gotten all we could eat and drink. I learned my lesson the hard way. We will never be dining at a Panera Bread restaurant again. Thank you for your time.

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paul krohn July 14, 2014 at 5:46 pm

My wife was very upset when we visited the panera store in bowling green, Ohio today. She wanted a coffee and bagel but found out that decaf coffee is not available after 2 in the afternoon. She &I both left without purchasing anything. Why is all 4 Blends of coffee not available all day?

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anita milligan July 7, 2014 at 7:56 am

I’m a new employee and need to have my password reset to get into direct deposit. I hope this is the correct way to get in touch with you

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Nancy hodges July 6, 2014 at 2:30 pm

I have a real concern of the panera bread location in the lincoln hights shopping center in san Antonio tx , I am handicapped not able to pull the doors open at times even though I can walk I have hard time with my hands and arms and back , by ada standard practice of access to a building your requirements for this is to provide auto doors for anyone that is not able to access the building I am and will make a complaint about this to the bbb and ada assistance field office

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Linda Frey July 2, 2014 at 5:03 pm

My friends and I enjoy going to eat and talk at Panera’s 3 and 4 times a week. The problem is the awful jazz music always playing. We have complained many times to the Manager and staff ( which say they hate it too) but nothing can be done because it is from corporate. Why play music that is only popular by 5% of music lovers?????? If you are trying to make the other 95% enjoy it – it’s not going to happen. Classic rock and R & B are the most listened to. It certainly would make sense to try to please the majority. We currently are trying to find another place to eat that doesn’t play something that sounds like nails on a chalk board!!!!!!!!!!!!!!!!!!

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Doris C. Zeli June 30, 2014 at 5:15 pm

I live in Rostraver Township in southwestern PA. Even tho we have large areas of land available all around us, we have to drive almost an hour to reach a Panera. We’re hoping that with this suggestion, efforts will be made to open a Panera close by. It will be supported by a large portion of the Rostraver Township population…..guaranteed! There is property on Finley Road, Belle Vernon near two Motels available, and large tracts of land off Rt. 51…(North and South) empty and perfect for a Panera. I’ve been discouraged from writing to you, but I feel I have to let your Corporation know that you are wanted….and needed here! Please pass this on to someone, anyone who has the power or position within the company to make this happen!

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Shannon June 29, 2014 at 7:54 pm

I am writing this as an employee working at one of the Panera Bread cooperate stores in Florida. As an employee for Panera Bread for a year, I have worked in two different Panera Bread stores and the current store I am working at has the most verbal abusive general manager that I have ever seen or worked for ever. She is verbally abusive towards the other managers and especially her staff. All I could do is warn other people about my general manager Karen Ward and that this is not someone you would want to work for.

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PbBaker June 30, 2014 at 8:17 pm

I feel your pain. I don’t think you should name drop on a public forum if you wish to see change. Categorize her wrong doings into moral/illegal. Our rule is no jerks; optimism and mastery. If your DM allows this kind of behavior then they are just as guilty for looking the other way. If your fellow associates feel the same, rally and implement change.

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