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Panera Bread Corporate Office

Panera Bread Corporate Office Address

Panera Bread Company
3630 S. Geyer Rd Suite 100
St Louis, MO 63127

Contact Panera Bread

Phone Number: 314-984-1000
Fax Number: 314-909-3300
Website: http://www.panera.com
Email: Email Panera Bread

Executives

CEO: Ronald M. Shaich
CFO: Thomas Patrick Kelly
COO: Charles J. Chapman

Panera Bread History

Panera Bread began in 1993 when Au Bon Pain purchased the St. Louis Bread Company.  In 1999, Au Bon Pain sold it’s other restaurants and renamed itself to Panera Bread Company, realizing the huge potential of the brand.

In 2007, the chain purchased 70 stores from Paradise Bakery & Cafe, a Phoenix, AZ based company.

In 2008, Panera expanded operations into Canada.

Panera currently has over 1500 locations in 41 US states and Canada.  The Panera Bread corporate office is still located in St. Louis, Missouri.    The company’s locations in St Louis still operate under the name St. Louis Bread Company.

{ 287 comments… read them below or add one }

Jacqueline November 20, 2014 at 3:33 pm

I tried placing an online order which I have done weekly. It kept saying that it couldn’t process my order to try again. After 4 times I called my local store which reassured me that my order wasn’t processed online. I placed my order via phone and pick up my items and just paid CASH. WELL, the next day I happened to look at my bank account and was charged for my order 4 times for $16.59. I called the manager that assured my AGAIN it will come off the next day. NOT! I wrote an email the Panera and NO response. I called my local Panera today and was told they will credit my card today. Well by noon it wasn’t credited. I called the location AGAIN and was told they will run my return after there lunch so it doesn’t mess with there lunch number. REALLY! I was not happy that they wrote my credit card number down and didn’t process the return right away. Now who knows who has my card number. I’m so unhappy .

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Blanche Lareaux November 17, 2014 at 7:42 pm

I live in Roanoke, VA (valley view) and I love the food, but there is one manager who is African who has the worst attitude and treats her employees & customers like shit. They need to take the time and screen their people in authority because she will make someone slap her.

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Jennifer Drouillard November 16, 2014 at 11:58 pm

are there any other employees out there who know how to contact friends in knead? i recently suffered bilateral ankle injuries, and finally after 3 weeks i have been cleared to go back to work, but i have to continue to wear my walking cast, which i am sure is not going to go over well. needless to say, i am coming up on some dire straits here, i have even had to ask my family for a thousand dollars to ensure that me and my children have a roof over our head as i am the sole provider. this can’t continue but i can’t find a way to get into put an application in for friends in knead…. any advice?

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Elma D. Hayes November 13, 2014 at 9:48 pm

I Love Panera Bread in San Diego Ca. in Hillcrest. The food is served hot and on time. The staff is well trained. The rest rooms and all areas look brand new . The store hours of operations are great. and best of all the food prices are fare.

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Casey November 12, 2014 at 8:14 am

Panera bread locations Mobile Alabama I thought upper employees Are supposed to be professional And example of how other employees Should act at work Apparently not at the locations in Mobile Holly m Kaufman Has been showing On the clock Public displays of affection ext…. With a married man Who works on equipment For those locations. I several occasions Just bad to say but ladies if You have a man or husband who goes into these Locations It’s best to go with them This restaurant is such a good place to eat and was a good environment What is it say about a higher up employee Hey can I add bicycle go to conduct Or be professional and her job

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Emmanuel Jerger November 11, 2014 at 3:23 pm

I work at your location here in Jacksonville Fl i have been working at this location for a year now. I came in with customer service experience i love working for this company but what i don’t understand is how that a new person gets hired and only been there for a couple of months and the GM can give them a lot of credit,But the ones that have been with him for a whole sense the grand opening and we don’t get any credit at all. I am more upset that i work hard and show that i want to be there i have done things that managers are suppose to do i brought home thick folders that needed to be reorganized and even when we started the new 2.0 system and we had to start doing snapshot i did the folders but when it comes to the bread bash all the new people get credit but i don’t get any. I also don’t like the fact that promises managers make to employees and don’t stand by.I take pride in the things that i do i understand that the managers have a lot to do but if you can appreciate the hard work some employees do then there is going to be some mad people and i am one of those made people. I wish this company could work with college students its hard for me to work for your company and the manager has me working all crazy hours. I hope this doesn’t offend anyone but i am feeling like this company is not for me anymore…..

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Gloria November 8, 2014 at 4:13 pm

So I ordered Panera Bread thinking I was about to enjoy lunch with the hubs! And when I go to sandwich i ser ur employees warped it up as if they were feeding it to a freaking dog! Even a dogs food is pkgd better than this!! I’m so sick of this place!!! I seriously think it needs new management, cuz apparently Gabriel(the manager) has no idea what he is doing nor how to supervise his employees!!!! All the month of September/October my orders kept being messed up as well! Grrr!!! I’ve had it with him!!! He has been made aware in a nice way and I have also told him I don’t want free stuff, I just want my order right!!! he went on to blaming it on headquarters or higher management stating he wasn’t provide with enough time to update the online ordering service! (Not the customers business nor problem / take charge don’t pass the blame)

I’ve stood in line and just heard people complain about how early it is and soufflés are gone n no longer available for the morning… Come on!!! This is one of Panera’s number one selling items!!! Get it together!!! I can go on n on but I can’t sit here and waste my entire weekend!!!

I also want to post the picture of the sandwich I received! Service is not that great at this location.

I love Panera but they have lost another customer and will for sure pass the word on to friends n family as well as the pictures that looks like the dugout my sandwich out of the trash! Very disappointed!!

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Latosha Pearson November 6, 2014 at 3:30 pm

I work for panera in Evanston Illinois a lot of these comments are not good at all we really need someone from a higher position to step in a find out what’s going on like undercover boss it seems the customers or the employees are not happy let try to make a change I am a catering coordinator I was a manager but I step down by my choice because of certain reasons feel free to contact me in any feedback

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Kiersten November 4, 2014 at 5:45 pm

I’ve tried to summit several complaints and it seems to have gone nowhere. It’s obvious you just don’t care about customer service. The GM at my location is down right rude. He had slammed into me several times and has never apologized and he shoots me nasty looks every time I’m in there while he’s working. Then I over hear employees talking the other night about how a new hire makes all the employees feel uncomfortable and nothing has been done about it. They stated they’ve brought it to managers attention and nothing has beendone. And on top of that I was asked to leave the location and never come back. Something needs to be done Before I go above corporate and do something about it myself

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Celeste Jackson November 3, 2014 at 9:50 pm

Hello, I am a baker at Panera. I have read through all of your comments, and let me say I am sorry. There are many times which I go into work and become frustrated with the lack of care for the customers. That is due to the lack of care in the hiring process. That being said many people I know work very hard but are not compensated with fitting wages. I wish some major changes would be done because I know for a fact it is causing our company to lose business.

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Jennifer Drouillard November 16, 2014 at 11:54 pm

HI Celeste; I am also an employee and fellow baker, and I totally understand what you are saying…. so many people who are extremely deserving get passed over to promote people who don’t seem to have a clue on how to keep it together! i mean come on; when i am doing 7-8 hundred cookies, I need my front counter manager and people to be clearing off my racks! the shift leader has been recently promoted; last few months; but she should have it together much better by now!

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Bernie October 21, 2014 at 1:03 pm

The TerreHaute, indiana store is absolutely footy. Some one even wrote on the shoot above the mostly always empty 4 coffee pots, ” CLEAN ME” and that was two weeks ago and it is still there. Longtime video sit of but this time lace has went downhill fast

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Bernie October 21, 2014 at 1:04 pm

Sorry for the mispelled words I need to use spell check

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Amanda October 21, 2014 at 10:23 am

I will never go to Panera Bread again. You have a horrible worker at the Watertown location. Her name is D. Monique Searcy. Very very rude! Every time me and my Co workers walk in to this panera bread she is behind the counter eating the food. She use her dirty hands to touch the food and puts her hands in her mouth and touches the food again! So disgusting! She needs to be fired immediately. My Co workers and clients will not step back in there til she is fired. She is also rude and has no idea what real customer service is! She is always on her phone head set talking and not paying attention. I’m very tierd of this its been going on for months now since last year. I would of thought she would of been fired by now. I will not stand for this any more!

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Cheryl Czajkowski October 17, 2014 at 3:17 pm

I ate at the Panera Bread in Livonia, Michigan (8 Mile/Haggerty) on Friday, October 17th. I placed a “to go” order and then sat down until it was ready. I was observing the dining room and I couldn’t believe my eyes. I watched a Panera employee wipe down the seat of a table and then proceed to wipe down the table top with the same cloth. There is probably fecal/urine matter on those seats along with other crud and diseases. How stupid could an employee be to wipe seats and then the table top–the same table top you eat your food on? I complained to the Manager and he seemed to care less. I will never eat at a Panera again and I will tell all of my family, friends and co-workers (approx. 100 people) of my experience at Panera. I am also going to complain to the State of Michigan Health Department about this location and the incident.

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David Leatherman October 17, 2014 at 10:20 am

I frequently eat at the Port Charlotte, FL Panera. The Turkey Cranberry Flatbread Sandwich was a total disappointment. While the Commercial shows 4 slices of turkey the sandwich actually had a pinch of shredded turkey. I never expected this from Panera. Corporate should really rethink their advertising on this one.

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Faye Tackett October 15, 2014 at 9:23 am

There are so many complaints against the poor quality of food and customer service it is amazing…and yet your company does nothing to show improvement. The no guns allowed is nuts and will lose you both police and military personel, in addition to many citizens…If someone wants to shoot up the place a silly sign will not deter them…political correctness has become a joke!

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Elizabeth Johnson October 16, 2014 at 3:42 pm

I work for panera bread and police officers still come in the cafe in full uniform. we do not say anything to to them.

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Geraldo Rivera, Sr. October 14, 2014 at 7:37 am

A couple of weeks my son went to your Panera Bread In Clarksville, Indiana 47129 and he became ill from the soup he had order. I didnt push the issue because he was fine the next few days. Today Octocber 13, 2014 about 1:00 pm i went to get my wife and i the FB Turkey with cranberry and spanich with garlic spead and a cup of Autumn Squash. Came home and served my wife and myself the food which i brought from Panera, we were shock at the size of the FB order, there was no slice Turkey it was like they put a teaspoon of turkey on the bread and there was no sauce of garlic and only two small cranberries and the soup tasted burnt. The dinner roll was the only thing was good . False TV. of there Turkey Cranberry Spanish Garlic Spead. If i wanted a Spanich FB i would have gone to Subway. So don’t let a bomb bag blow up in your face.

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Dan Hamiltom October 13, 2014 at 11:55 pm

Bread Co / Panera Belleville Illinois ( East Main St)
Customer service sucks. Manager Ashley is oblivious and inept. I constantly wait in slow moving lines while no one helps drowning disorganized workers. It’s ridiculous and a sign of continued poor management. I have frequented this Bread co for twelve or more years since it opened and it’s gotten progressively worse. I will no longer spend my money there.

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Christine Konans October 9, 2014 at 6:42 pm

I can’t believe Panera’s Restaurant. The false advertising for the Turkey Cranberry Flatbread Sandwich on TV is unbelievable. I have tried two different Panera’s, one in Southbury, CT and one in Waterbury, CT. The sandwich looked so good on TV, but what I received was totally different. Instead of the sliced breast of turkey you see on TV, you get two small strips of turkey in this whole flat bread. You can hardly find the cranberry sauce or the other sauce advertised on TV. It is such a rip off. I can’t get over the fact that so many people are complaining, but nothing has changed. The price for two small strips of turkey is outrageous. What is wrong with Panera?? Used to be great – really slacking. I think it’s time for Undercover Boss.

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SFC JON FORD October 8, 2014 at 6:55 pm

Panera’s policy to make there restaurant a gun free zone is a slap in the face to ever servicemen Veteran in the USA and every NRA member. SINCE YOUR COMPANY has I this gun Free Zone policy I have posted on face book to all my military Friends NRA members,NRA corporate office and not
My friends in general.to boycott Panera’s bread,Starbucks and Sonic .since your company caved to the liberal socialist doctrine. I HAVE RETURNED MY REWARDS CARD AND REQUESTED THAT EVERYONE BOYCOTT YOUR COMPANIES

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Pam Saphara October 7, 2014 at 4:32 pm

Has Panera Bread done anything about increasing the ingredients in the new turkey cranberry wrap? It is obscene the price you charge when there is barely one ounce of chicken and about 4 small spinach leaves.

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dray October 6, 2014 at 10:38 pm

2nd amendment: right to bear arms. This amendment gives myself, and everyone in my country the right to carry a gun. I’ve seen that panera as a corporate has a “no gun” policy. This is absolute garbage! As a United States citizen and soldier I will never again take my business to any of your locations ever again! I will continue to spread the word around to every single person I come into contact with in hopes of your company to lose business and become forced to shut down multiple locations! If you don’t want guns then take your business to a country where they are illegal! Just a simple reminder that this is AMERICA and many people have died overseas fighting for your rights and freedom! Hope you take all of this into consideration.
Sincerely, ex customer/United states veteran

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Tiffany October 8, 2014 at 5:57 pm

What is wrong with you people? I own guns but I have no need to carry one into an eatery where CHILDREN are. We don’t live in a 3rd world country that requires the use of a firearm and this isn’t the old west, which BTW, many innocent people were being killing for no reason. Nobody is stripping you of our rights, but there ARE laws and business owners have rights too. Hmmmm let’s see, you are eating at Panera and some guy walks with an automatic weapon on his shoulder, because he too has a right to bare arms. Do you still feel safe? Will you then draw YOUR weapon in fear he is going to rob and kill everyone? You thinking is irrational, and once again, no one is entering our homes and taking our weapons. Do you hear people in Canada crying for weapons? How do you just not get it? And you can be a veteran all you want, so is my dad, a decorated Vietnam Veteran who knows the reality of what guns do to people. I guess you won’t be eating out much as I don’t know anywhere that lets a civilian enter with a weapon.

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john marchi October 6, 2014 at 8:55 pm

Sirs, I support your right to ban guns in your rests.. What i don’t like is your statement, ” leave your guns at home”. I find it at best arrogant and demeaning! PS. No guns no me!

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K A Michaud October 5, 2014 at 5:26 pm

Well, you don’t have to worry about me or any of my family entering any of your restaurants ever again. Not only are you infringing on my second amendment rights but your kowtowing to socialist beliefs. Sorry Panera you have and will continue to lose customers to this way of thinking, oh and tell your buddy obamanation (socialist muslim) to kiss our asses, as we will not give up OUR rights.

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gee wizz October 5, 2014 at 11:41 am

Cape Coral Fla. Store#1144 TURKEY CRANBERRY sandwich….

BEWARE: Store NOT serving as ADVERTISED. Make certain when ordering -SPECIFY you want the “SLICED ROAST Turkey….NOT the turkey salad type, NOT the “COLD CUT” TURKEY but…….the SLICED Roast turkey…AS Nationally Advertised. The cranberry sauce-BEWARE….appears to be “cranberry PIE FILLING”…awful!

From the comments appearing here…..PANERA is really slipping…just a matter of time until they are just another garbage Fast Food joint in the USA!

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Jane Doe October 4, 2014 at 3:39 pm

My friend who is a minor worked 5 hours with no break. That’s illegal so you should work on that.

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Jane Doe October 4, 2014 at 3:39 pm

By the way it was in Windermere, FL

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Denise Gooch October 3, 2014 at 10:42 pm

My husband and I went to Panera tonight – Friday, Oct. 3, 2014 around 7:00 at the Centerville, Ohio location on Wilmington Pk. You have been advertising the Autumn Squash soup and the Cranberry Turkey flatbread sandwich. I was planning on ordering these two new items. My husband wanted the Turkey, avocado BLT sandwich. They were out of the soup. They had no turkey to make these two different kinds of sandwiches. Many of the breads and bagels were not available, We said never mind and walked out. This is ridiculous! For an establishment to run out of so many items seems to be poor judgment in ordering . Any item offered on the menu should always be available.

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Austin September 30, 2014 at 11:26 am

2nd amendment: right to bear arms. This amendment gives myself, and everyone in my country the right to carry a gun. I’ve seen that panera as a corporate has a “no gun” policy. This is absolute garbage! As a United States citizen and soldier I will never again take my business to any of your locations ever again! I will continue to spread the word around to every single person I come into contact with in hopes of your company to lose business and become forced to shut down multiple locations! If you don’t want guns then take your business to a country where they are illegal! Just a simple reminder that this is AMERICA and many people have died overseas fighting for your rights and freedom! Hope you take all of this into consideration.
Sincerely, ex customer/United states veteran

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dray October 6, 2014 at 10:37 pm

I agree with you 100%

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dj September 22, 2014 at 6:06 pm

Recently moved to N Idaho and find no Panera Bread sites. Ouch.
Experiencing serious withdrawal symptoms!!!!!
Any chance of expanding to this area?
Miss your incredible cream cheese spreads!
Frustrated in Idaho…

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Sharon September 21, 2014 at 11:40 pm

Gun control, really? Go back to the restaurant business. Stay out of politics. My family and friends will no longer spend lunches at your restaurants.

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Lewis Walter September 21, 2014 at 8:20 pm

I just heard of your company asking me to not bring my legal firearm, which I have a permit to carry concealed.

I am going to honor your request by not entering any of your locations by myself or with my family.

Lewis Walter

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Daisy September 21, 2014 at 12:45 am

I went to the Panera in Paramus NJ and the place was so disgusting , the soda machine was dirty the floor with garbage every wear and dirty too. And when I got to the table it was dirty too and the person that clean see that I was there waiting for her to clean the table and she totally ignore me . I took picture of the soda machine and the floor if you want to see them . I couldn’t believe how dirty and disgusted was the place and the food not the same any more . So desapointed . Last time for me there.

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Patty Lamb September 18, 2014 at 3:54 pm

No longer a customer. order 2 roast beef one had no sauce the other had litterally 2 slice meat. we called the manager could care less but was suppose to sen gift certificate. never came! I ate at another location no problem. went back to other location problems again ordered half turkey with tomato soup was chrged 15.99. I was given whole sandwhich and a cup of soup which measured out to 4oz. called them and they could care less. I really wouldnt have cared if it were a bowl of soup but at 4.29 for a little cup! Get a grip people.

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Lacey Staveley September 17, 2014 at 8:24 pm

Both Paneras in Waterloo and Cedar Falls, IA are terrible in many ways. Rude staff, chicken ceasar salad never has chicken and the cups of dressing are set directly on the salad ..how unsanitary! That’s just the beginning…..

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bridget September 15, 2014 at 8:01 pm

most ignorant staff AND management at Voorhees nj location. absolutely the most rude people and are ALWAYS out of bread bowls, EVERY TIME!!!

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frank evitts September 15, 2014 at 7:12 pm

no more Panera bread for me—you turned into a liberal bread store===good bye- I cant carry my gun I woint carry my wallet–why don’t you put michelle Obama’s picture on the front of your stores

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Felix September 21, 2014 at 2:55 pm

good for you, why would you wont to go into a place that tell the criminal that it’s safe to go in and do what they wont and their is no one their to stop them. my safety and my family comes first and that is the reason i have a conceal carry permit and carry a glock.

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frank evitts September 15, 2014 at 7:09 pm

you caved in to liberal media about guns–why didn’t you remain neutral—you wont let me carry my gun concealed I wont carry my wallet any more to your stores—good buy you are a libtard store I wont go to any more—starbucks too you are all turning into yupiies anyway=== please reply to me

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tom dickherber September 15, 2014 at 4:08 pm

just a note to mention that there is no way to leave a comment after eating at a panera bread company. a person used to be able. YOUR BREAD COMPANY IN MY AREA IS GETTING WORST. THE RESTROOMS NEED REMODELING. THE ONE WE EAT AT AT LEAST 6 TIMES A MONTH AND ALSO BUY BAKER’S DOZEN ON TUESDAY. THE RESTROOM IS VERY, VERY FILTHY AND THE DINING AREA IS ALSO FILTHY, FLOOR AND TABLES THE ENTIRE PLACE WAS TERRIBLE 9/14/1. THE FOOD HAS ALSO CHANGED TO THE WORST IN THE AMOUNT SERVED . ALSO THE BREAD HAS CHANGED TO ROLLS. MY FAMILY AND FRIENDS ARE GOING ELSEWHERE TO EAT THAN THE AREAS BREAD COMPANY. SORRY TO SAY. TOM D.

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Lewis Walter September 21, 2014 at 8:22 pm

So why do you continue to go there?

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Josh L September 15, 2014 at 1:23 am

The location at Mall of Ga -was- visited by my family (wife/son/me) sometimes twice per month on weekends. I have a carry permit and in my back pocket I keep a .380 pistol for my family’s (and the society around me) safety. As of 2 weeks ago we’ve stopped visiting Panera Bread and will NEVER RETURN FOR LIFE. May the location close down soon for all I care. That civilian disarmament zone is a danger to it’s employees, the honest public, and this Country’s fabric for the entire time it stands. Let the “sheep” feed there, they deserve it.

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Michael E. Jones September 14, 2014 at 9:46 pm

I’m a retired United States Air Force officer. I was a security forces officer. I am a licensed concealed weapon carrier. I took special classes involving legalities here in Tennessee. I fully understand the terrific responsibilities my decision has. Your company policy has taken from me my ability to protect myself in dire circumstances. I treasure that ability as a last effort against thugs or others’ evil intentions. I have decided to not partake in what your restaurant has to offer. Since profit margins in restaurants are not enormous, perhaps you will rethink your policy from the perspective of us rational, calm, reflective, law-abiding citizens. Or, perhaps you will hire armed security to guard the facility and escort those of us who feel we need escort to our vehicles.

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G L Bridges September 14, 2014 at 7:39 pm

I have just had my last meal at your at best eatable over priced restaurant. Having read your stand on my right to bear arms, you got it. I don’t need your shitty food and you and your stock holders don’t need my money. By the way you chicken shits need to post your demand on the door since you feel so strongly on the matyer

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