Panera Bread Corporate Office

Panera Bread Corporate Office Address

Panera Bread Company
3630 S. Geyer Rd Suite 100
St Louis, MO 63127

Contact Panera Bread

Phone Number: 314-984-1000
Fax Number: 314-909-3300
Website: http://www.panera.com
Email: Email Panera Bread

Executives

CEO: Ronald M. Shaich
CFO: Thomas Patrick Kelly
COO: Charles J. Chapman

Panera Bread History

Panera Bread began in 1993 when Au Bon Pain purchased the St. Louis Bread Company.  In 1999, Au Bon Pain sold it’s other restaurants and renamed itself to Panera Bread Company, realizing the huge potential of the brand.

In 2007, the chain purchased 70 stores from Paradise Bakery & Cafe, a Phoenix, AZ based company.

In 2008, Panera expanded operations into Canada.

Panera currently has over 1500 locations in 41 US states and Canada.  The Panera Bread corporate office is still located in St. Louis, Missouri.    The company’s locations in St Louis still operate under the name St. Louis Bread Company.

{ 138 comments… read them below or add one }

MARSHA April 12, 2014 at 5:44 am

Hello…I have been in touch with your Company on several occasions in the past, and now I am back again.My concern then and now is your lack of caring and concern,RE: GLUTEN FREE PRODUCTS?? MAINLY your BREAD–excuses excuses run amuck with YOU and YOUR COMPANY.

So I am sharing a story with YOU and YOUR COMPANY….Here goes, We were—
in ECQUADOR..and they made sure that we had GF PIZZA,and BREAD?? Imagine if you can we are traveling in a foreign country? and they have the capabilities to accommodate our needs…YOUR company spoke persons…to expensive to build a GF
bakery for your company….why not hire a GF bakery to HELP YOU and YOUR customers
that have issues with GLUTEN….We in our Family have not been to a PANERA in over a YEAR…We are not a huge family…but our dollars TALK…and you in the past have not listened or even heard us.

I apologize for any spelling errors….and ThankYOU for reading this …Which I sure hope someone does…and that maybe SOMEONE will have the wherewithal, to answer me…

Marsha in Denver Colorado

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marlene April 11, 2014 at 11:26 am

Went to Panera Bread in Round Lake Beach Il. It was around 9:PM or so on April 10th. While eating my meal I heard a man yelling profanities at someone, he said “get off your f***ing a** and do your job. It really scarded me as I had no Idea what was going on. Later found out it was the store manager yelling at the shift manager. I think that is unacceptable language to use in a restaurant for all customers to hear!!! This was not the first time our group has heard his yelling. Can’t something be done about this man’s behavior?

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Mary G. April 10, 2014 at 10:31 am

Hello,

I read with interest today Ron Shaich’s comments about Panera’s slowdown being a result of chaos when ordering. The procedure for ordering or picking up an order has not changed since Panera opened, right? In my opinion, the real problem is the quality and presentation of the food and the cleanliness of the restaurant. Those three things are what has changed. I have been a customer at Panera for some time, eating there frequently and getting to go orders too. Hope Panera gets back to its original plan… Serving fresh, quality food presented in an appetizing way in a clean, bright atmosphere.

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Steve W. April 9, 2014 at 8:11 pm

Went to Panera this evening in Walpole, MA. Paid $21.98 (wife and I) and left hungry. I had the chicken noodle soup and half Chipolte Chicken Sandwich. The half sandwich was tiny and terrible. It cost $ 4.59 and was worth at best $2.50. The soup was also small and lacked contents. Could not believe I paid $10.00 for a terrible meal and left starving. I could have gone to 5 Guys or even MacDonalds and had a much more substantial meal for that price. Panera is entitled to make a profit, but I firmly believe that for $10.00 I should have gotten a better meal and not left starving!

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jean strnad April 9, 2014 at 9:54 am

first time I was at your café my daughter and I were going to try it out Goshen in. suite 1100 there wasn’t a table in the place that was clean. we ask the lady to come and wipe it off but no ne came over we did not see any one cleaning while we were there. one of our spoons were dirty we had to replace it and the bathroom could of used a little cleaning also when we left we were not to happy about our stay.

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S. Wolken April 6, 2014 at 5:51 pm

Hi,
My friends and I have been frequent customers of Panera Bread Company and were recently dismayed to find that one of our favorite items had been discontinued. I’m referring to the Posole soup. It was one of the best items on the menu. When I had inquired as to why it was discontinued I was told that it was a tester item and that it might come back as a seasonal offer. Why? Can you please bring this item back now? We’d really like to see the Posole offered once again and soon.

Thank you,
S. Wolken

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David Morfin April 4, 2014 at 9:56 pm

Panera Card # 6006 4916 1063 9865 867

Hello,

I am a longtime and frequent customer of Panera Bread. I never had an issue with your company until today.

I went with my wife to Panera at the La Habra, California location and ordered our meal. There was a long line and at checkout, I attempted to use the aforementioned gift card that I purchased. The cashier told me that the card had a $0 balance on it, and it was not activated.

My card had $114.23 on it, as of my latest successful transaction in La Mirada, CA. Since I always provide my rewards card (#817854151005, Reg Code 8134), your company will be able to see how I have previously used this gift card with success.

Getting back to today’s visit in La Habra, I asked the associate to enter the number from the card because I knew there was still $114.23 on it. However, it still did not go through.
Thus, I had to cancel my order and return to my card to try to find a payment so that I could still eat lunch with my wife. I was able to find an spare Mastercard credit card, and return to purchase my food for $22.26. It was very embarassing to have to leave the long line, and then return.

Rather than enjoying my food, I had to call Panera’s corporate headquarters, and they indicated that the corporate office had erased the balance of the card around March 26th or so. The individual did not know the precise reason, but indicated that it was probably due to the card having been reported loss or stolen, and thus the balance was erased.

This was a completely ridiculous reason, as I had not reported it lost or stolen. In fact, the back of the gird card even says, “The value of this card will not be replaced if the card is lost, stoley, destroyed, altered….”

Even though my wife and I were embarssed and I did not get to enjoy my lunch as I wasted over an hour (including time spent on the phone and writing this messaged) for an excuse devoid of fact.

All I want is my $114.23 reapplied to this card. Panera’s corporate office has no right to essential steal money from a gift card that was legally owned. Therefore, please reapply the amount as soon as possible.

Thank you very much.

David

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Greg Unger April 1, 2014 at 5:33 pm

A few months ago on one of my visits to the King of Prussia, PA Panera location, I received terrible customer service from one of the managers. I stated my complaint at paneralistens.com. A few days later another manager from that location called me about the incident and explained that they had numerous complaints that week. This manager took my information so he could send me something to make up for the terrible customer service. After six to eight weeks went by, I called the manager back letting him know I never received anything. He said he was sorry and would try to get something sent out the next day. It is now another two months later and I still have not received anything.

It’s one thing to get bad customer service from one manager but then to get no satisfaction from a second manager who contacted me to rectify the issue is inexcusable. There definitely seems to be some management issues at the King of Prussia, PA location that need to be looked into.

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Janice E March 31, 2014 at 5:10 pm

I am sending this for my mother.
My mother is a senior, and received a gift card for Christmas, and thought she would take my aunt out for a nice light dinner at your location in Barrie, ON, Canada.
They ordered 1 chai tea latte, 1 coffee. 2 bistro onion soups and a tuna sandwich.
When the order was brought to the table, my mother noticed her soup spoon was caked on with food debris, and asked if she could have a new spoon, she was told “just use your spoon from your tea”, and it was cold. Then they said the soup was luke warm, and were told “go heat it yourself in the microwave over there”. The sandwich was on stale bread with a “plop” of tuna in the middle, not even spread out on the bread, and the bread broke apart when they picked it up. So they asked to speak to the manager, which they did, and his response was, “thanks for letting me know”., and walked away.
I was appalled to hear of this experience, and was embarassed for them, as this was their first, and probably last visit to Panera. I am saddened that they and had such a negative experience. Word of mouth in our small community goes a long way….and this experience is being shared..
Janice E

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Janet March 31, 2014 at 11:16 am

Last Thursday I visited my Panera Bread store for lunch with friends but I was very disappointed. Though the staff and service at my store are excellent, you’ve discontinued my favorite salad. I love the steak and blue cheese salad but it is not available anymore and the staff says they receive complaints all the time at its being dropped. They admit it was one of their favorites too. I have called the corporate office about this to no avail. Now they want us to vote on our favorites. How can you if your favorite is discontinued? I don’t want chicken or shrimp and I don’t just want beef added to one of your other salads. I tried that last week but it was not a good substitute. Doesn’t Panera listen to it’s customers? If it isn’t broke DON’T fix it! Now I have to find a new place to meet friends for lunch. Wake up Panera!

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