Outback Steakhouse Corporate Office

Outback Steakhouse Corporate Office Address

Outback Steakhouse
2202 North West Shore Boulevard Suite 500
Tampa, FL 33607

Contact Outback Steakhouse

Phone Number: (813) 282-1225
Fax Number: (813) 286-2247
Website: https://www.outback.com
Email: Email Outback Steakhouse

Executives

CEO: Elizabeth Smith
CFO: David Deno
COO: Roger Chacko

Outback Steakhouse History

Outback Steakhouse was founded in 1988 by Bob Basham, Chris T. Sullivan, Trudy Cooper, and Tim Gannon.

Outback Steakhouse is an Australian-themed restaurant, with an emphasis on casual dining and large portions at affordable prices.

The first restaurant was opened in Tampa, Florida.

Outback’s parent company changed its name to OSI Restaurant Partners in 2006.

In 2007 the private equity firms Bain Capital and Catterton Partners bought OSI Restaurant Partners for $3.2 billion.

The company became Bloomin’ Brands in 2012 and went public in August of 2012 at $11 per share.

Bloomin’ Brands operates the restaurants Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse, Wine Bar, and Roy’s.

Outback Steakhouse has 979 restaurants in 22 countries throughout North and South America, Europe, Asia, and Australia, including over 100 locations in South Korea.

 

 

{ 45 comments… read them below or add one }

Maryann April 14, 2014 at 2:16 pm

I sent this to a franchises manager on 3/20/14 and 3/31/14 and have yet to receive a response. It seems as though Outback does not care when they ruin a birthday party.

Mr. Moses,

On March 19th we celebrated my mother’s birthday at he location on S. Abilene St. There were 10 of us that we able to attend the dinner. We were set at Table 13 and our waiter was Josh I.

It has taken me this long to write because I was hoping that I could just eventually think that the waiter and the owner Kristi just had a bad night, but unfortunately I have decided to write as me and my family are still irritated about how we were treated that night.

Six of us purchased the deal that included the cheesecake for our dinners. My sister in law decided that she had wanted the cheesecake at the same time as the meal. Our waiter Josh, told her no and that she could wait and he would serve them all at once.

My family drinks quite a bit of iced tea so Josh left the pitcher at our table which was greatly appreciated, well at one point during the night, he picked it up and served someone at another table with it and then immediately turned around and returned it to our table.

There were several instances where we asked for sides or drinks or anything that might be needed to accommodate 10 of us and every time we would ask he would either tell us that he would get to it when he could or not now.

Finally we decided to speak to Kristi. Kristi did come over and talk to us and get us the items that Josh refused to serve us, but at that time Kristi just left our table. There were no apologizes or trying to make anything right, there was no discount given or any offers made to us. Granted we were not expecting that but the offer would have been appreciated. It wasn’t until we asked for your information that she tried to move backwards and offered to give us a discount but conveniently we had already paid for the meal.

I would greatly appreciate a response on this matter.

Thank you

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Thomas Saunders April 14, 2014 at 7:06 am

Obviously comments about service go unnoticed seeing so many negative comments. I was served by a person who really didn’t care to be there. My meal started with cold coffee then cold soup. I then brought this to the manager who made excuses. The soup then was heated way to long burning my mouth. Chicken tortilla soup was terrible and left an aftertaste for hours. I would like to know who stole the chicken because I couldn’t find any. Terrible restaurant in canton michigan.

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Jackie G April 11, 2014 at 3:40 pm

Extremely disappointed, good was fine at Brea location but our birthday party included six children who were told to be quiet after an elderly couple complained, a manager Paul something or other, who totally horrendous the situation, and a server by the name of Jeff Stitch, a 6′ who threatened to beat me up and invited me, a.4’10, 125 lb woman, outside for a brawl. GM Kirk Clark appears to be ok with the situation, and stands up for this guy. Way to go in customer service, guys. Way to go.

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Logan April 11, 2014 at 1:43 pm

We “used” to love your wings. I have been ordering your wings since they were call Kukaburo (sp?) wings. My son and I would order 5 or six orders to go on the weekends just to be able to heat them up throughout the weekend for a tasty snack.

We have not been to the location on W. Shaw in Fresno CA for a couple months and last night at about 5:00 we went. We ordered wings as an app and then my son ordered them as an entree also. We were mortified when they came out. At least 30% smaller than what we are used to AND they still had FEATHERS on them. When we complained the supposed manager said she usually picks the ones with feathers out of the order before bringing it to the table. My son had to order something else

I love ordering my pork medium to medium well. When I got it most of it was RAW. When I told the supposed manager about it she actually said she would put my same half eaten pork porterhouse BACK on the grill if I needed it more done. REALLY!! You are going to contaminate the grill everyone’s meat is cooked on with a half eaten piece of meat that a guest already put their mouth on?!?!?!? She actually was proud of the fact they “Dont use microwaves so she can put my chop back on the grill”

As we all know you CANT PUT A HALF EATEN piece of meat back on the heat or it will dry it out and NO moisture will be left. We did not even get an offer of anything comp’ed AND we didnt even get drink refills

It may sound weird but I am truly deeply saddened about the wings. Fresno is not a culinary hot spot so people rely on their “go to” places. Their is only one location here and now I must find another place to get wings for the “Big Game”. I may never go back to outback again in ANY city or town I visit if something doesnt change at this one.

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Toshia Swint March 31, 2014 at 9:19 pm

Myself and 20 more guest visited your restaurant in Macon, Georgia on Sunday, March 29, 2014. We were there to celebrate a friend’s birthday. We had an awful experience with customer service, and the food presentation. Several of our party complained about the rudeness of the server, she actual stood at out table and argued with one of my guest. I ordered a bacon cheese burger that was burned and had no bacon, after I realized I didn’t get the bacon; I received a slice on another plate, kids chicken tender dinner with fruit but didn’t get fruit received fries instead. I asked for fruit but never received it. Also order an adult chicken tender plate that was the same amount if the kids plate. The chicken strips were cooked in burned grease. As if this wasn’t the only problem. It was so many things going wrong the manager came over and she was very apologetic and I thanked her for that. By this time I sent all my food back and we all left.
I have never had an experience such as this one. In sorry for the bitterness of my feelings but I am not sure I would like to return to your restaurant nor the remaining members of my party. We waited all day to eat and had to actual go somewhere else.

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Marta March 24, 2014 at 9:31 pm

I went with my boyfriend to have a quiet dinner at the outback at 1703 Central Park Ave in Yonkers N.Y. The service and food were fine but the bartenders were loud and obnoxious. One of the bartenders had a potty mouth. It was very disappointing to see that they had no self control. I hope that whomever reads this will take care of it.

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Tamara Farland March 21, 2014 at 8:21 pm

Very Bad Experience with Lytese R on 3/21/14.

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HARRY THERIEN March 20, 2014 at 6:15 pm

OUTBACKS ON STATE ROAD 200,OCALA FL
We have a group of usually 25 to 30 each time we go out ..we do this every month at a different restaurant ..usually we patronize out back a minimum of 4 time a year for the last few years .
this time we had a horrible experience with a bug problem ,which crawled up a patrons clothing and ended up her back ..when we got it out and squashed it out on the floor and told the waitress .who told the manager
she had a fit and started yelling at me and said if I did not stop complaining and calm down I would have to leave the premesses . she threatened to have me escorted out of the building ..I was horrified as was all in our party as she could be heard all the way to the other side of the room…..after all this I left…I was never treated like this from any one in a manager position ..she was more than just rude ..after all of this ..we have all decided
to cross Outbacks off our list not only as a group but as individuals all because of a manager who should never have been put in charge in the first place

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Robert schwarzmann March 16, 2014 at 9:24 pm

My family and I went to the one in bowie off of racetrack rd. The food and service was fine, but the manager told someone in the back, were they bring out the food to you she said “shut the f*** up” to one of her workers. My whole family herd it and now my 3 year old son runs around the house all day saying “f***”, let’s just say we’ll never be going back there.

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Edith March 15, 2014 at 9:06 pm

Great steak/lobster meal tonight, 3/15/14, at Raleigh (Creedmoor Rd.) Outback. Very appreciative!

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Liz March 11, 2014 at 1:03 pm

In Inverness fl, they let them all smoke weed?
went there and seen them outback at Outback getting high before going to work?
So they don’t drug test anyone, so if your looking for work that’s the place to get a job guys and gals.

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james jennerwein March 8, 2014 at 7:45 pm

my wife and I went to the New London Connecticut Outback today I ordered the chicken sandwich what a mess absolutely tasteless covered in sauce and some nasty coating on the chicken soon as I bit into it it fell apart our waitress Tuesday was absolutely wonderful and very professional as well as a manager that day who cheerfully refund my money I feel neutral I would probably go back again no doubt but my lunch with my wife was ruined

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richard caston March 5, 2014 at 10:30 am

the appetizer shrimp and lobster was good and tasty , the bread great, when we got the main course , we order the steak and lobster was a let down. i ask for a upgrade from 6 oz to 8 oz , we still got the 6 , the mash, broccoli was very good . and the biggest disappointment was the lobster, dry grill over cooked small craw-fish. for the price you are charging we should have got, a better meal.
4221 S. Padre Island Dr.
Corpus Christi, TX 78411

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Jason March 4, 2014 at 3:42 pm

had a awful time at the auburn ma. location we walked in they was not even busy we got told 15 minute wait and we were a party of 3 plenty of seats open but we waited anyway then when ordering our food i had ordered the pork they asked how i wanted it cooked i replied this is pork your should cook it till its cooked its not beef but cook it to at least 165 degrees after resting it should hit the recommended 170 degrees we got our food and my pork raw and cold the staff including the manager would not do anything and my friend got sick after also this all happened feb/23/2014 been calling emailing posting on their facebook wall have not got nowhere yet but i am not giving up stay away OUTBACK WHERE IS MY 75.00 DOLLARS

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Jason March 22, 2014 at 8:31 pm

MANAGING PARTNER ALEXANDER BRENCH FROM THE WESTBORO MA. LOCATION MADE EVERYTHING BETTER . WE WENT TO HIS LOCATION EVERYTHING WAS GREAT STAFF INCLUDED

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richard caston March 3, 2014 at 9:45 pm

the appetizer shrimp and lobster was good and tasty , the bread great, when we got the main course , we order the steak and lobster was a let down. i ask for a upgrade from 6 oz to 8 oz , we still got the 6 , the mash, broccoli was very good . and the biggest disappointment was the lobster, dry grill over cooked small craw-fish. for the price you are charging we should have got, a better meal.

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richard caston March 3, 2014 at 9:55 pm

the out back restaurant is in corpus Christi TX on s.p.i.d dr

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Joseph February 27, 2014 at 9:55 pm

This is the worst experience I’ve had in a restaurant ever. After waiting for nearly one hour for our food to arrive, watching other people who came after us get their main courses, our steaks were not only cold hard and dried, but they weren’t even the steaks that we had ordered. Had it not been because we were so hungry we would’ve left the plates on the table and walked out. Thank you server Wayne M for making me choke with the rubber like steak and not refilling my cup at any point. Then have the nerves to ask if I want a refill before giving me the receipt. Location: Lufkin, Texas.

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Marty Smith February 27, 2014 at 9:29 am

Yes I am approaching the next step regarding the service of the lack of it during one of my visits the Western Hills location in Cincinnati Ohio . On 2-16 i visited this location with family to celebrate my son-n-laws birthday (there were a total of 6 of us) and it was the worst experience I have been involved with. We were promised that we would be seated by 6:45 and at 7:15 I questioned what the problem was and I was told they did not tables available which I found funny because I was looking at 2 tables that were completely empty and when I asked about that they said they had no servers for those tables (but the one table had people sitting there right before that so I guess they got their own meal and then when I as the manger on duty that night about the other table she finally confessed that that she had reserved that table 3 days prior and we could not have it. ( I was not aware that you accepted reservations) so needless to say we left. I wrote a complaint that night and I received a phone the following afternoon from a young lady stating that she was the person in charge of that location (sorry i do not remember the name) I did not believe I would need it but I was wrong. She called and said all of the right things about being sorry for the treatment we received and wanted to make it up to me by offering me vouchers for free meals for each of the 6 people in my party I said okay she verified my address and said they would be in the mail that day along with her business card in case I ever had problems again (well it has been almost 2 weeks now and of course I have not received anything or heard anything. (what a way to run a business.) . I have to admit that the employees did a good job of doing what they were trained to do and that is do not care about the customers since the management does not care so why should they. I would really like to have some response to this and you can contact me by calling 513-673-XXXX or emailing me at martydsXXXX@yahoo.com

Thanks for your time

Marty

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FELICIA S JACKSON February 26, 2014 at 4:40 pm

I want to make sure that the coporate office read my comment submitting under general comment. Please search your comments for my comments submitted today. I was not please with my dining experience and I wanted the corporate office to listen to my throughts. All noted in the comment submission. My phone number for my cell is 757.570.XXXX. I also listed my mailing address. I have been a customer of Outback for years and I dine at different locations about three times per month. I love your menu. However I am extremely dissapointed about my dining experience on 02/25 at the Newport News, Virginia location. I would love to stay a customer and I look forward to my compliant been addressed and hope to hear back from you. Thank you!!!!!!

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Kathy February 25, 2014 at 3:48 pm

I have read all of your comments and i am here to tell you that the Outback Steak House in Oxford, Alabama was the best. They were so good to there people and me and my Husband went there about three times a week. There staff and propiertor Serena Amos were awesome. I have eat there hundreds of times and it was always great. Now get this they close this Outback Sunday February 23,2014. Sounds like they need to get there crap together and close the stores that are bad and leave the one’s that are good alone. People around here are in tears because they snatched our Outback away. By the way Outback i have gift cards that i purchased during Christmas and i was just wondering if you would like to buy them back since the next Outback nearest to me is 70 miles away. Thanks for nothing Outback !!!

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Patrik February 20, 2014 at 8:51 am

How do I get hold of the corporate office??

I had dinner with my family 2 weeks ago in Delray Beach.
My experince was that in my dessert was a piece of plate (porcelain) which i had a bit in an lost pieces of 2 teeth.
The manager apologized and said Outbacks insurance company would call me back right away.
It’s been 2 weeks now and I can’t get hold of anyone. The resturant doesn’t answer, and how do I get hold of the corp. office??

Pleas answer me here or by mail anyone or if Outback stuff reads this, please contact me asap.

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Liz March 11, 2014 at 1:07 pm

Not sure if these complaints go anywhere, but if I can read it maybe others can as well if we put it out there.

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Soumaya Zein February 19, 2014 at 10:15 am

I lodge a complaint on this site earlier this morning, but I would like to acknowlege how the Area Manager from the restaurant took my call and graciously and professionally dismissed our bill. He requested to meet us in person to personally apologize to us, and invited us to dine at his expense.

Thank you very much Mr. Reyes, your kind demeanor and understanding was greatly appreciated.

Kind regards,
Soumaya

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Chandra Mackall February 19, 2014 at 9:26 am

Complainants: Soumaya Zein, SoumayahXXXX@yahoo.com, (202) 528-XXXX
Tora Bunch, Tora.d.BXXXX@irs.gov, 202-321-XXXX
Chandra MacKall, ChandramacXXXX@gmail.com , 202-642-XXXX
RE: Deplorable service at Outback Steakhouse in Oxon Hill, MD
Dear Sirs/Madame’s,
My friends and I were humiliated, the truth dissimulated and treated like common criminals yesterday (Tuesday, February 18, 2014) after dining at your restaurant in Oxon Hill, Md.
We arrived at your establishment at 6 p.m. in hopes of celebrating Ms. Mackall’s birthday at her restaurant of choice. We sat at the bar for some time before the waiter assisted us. He was only one waiter, at the bar, and moved extremely slowly. His name was Poncho a native of the Philippines. We were in your establishment for 2 hours and 45 minutes when some patrons informed us something was wrong with the computer and we would have to pay cash. By 9 p.m. we’re asking for our bill, but no bar waiters were to be found, we thought they were simply being slow, as they had been the entire evening. Finally by 9:30 p.m. we requested our bill from the now 2 bar waiters, the young lady replied; we are having problems with the registers, it will be a few minutes, the manager is on the phone trying to get the problem resolved. Both the waiter and the waitress were extremely polite individuals. At 10 p.m. the waitress told us could we pay cash, we informed her we had credit cards. Ponch (the male waiter) asked could we go to the ATM (Automated Teller Machine), to get cash. We explained to Poncho that we had credit cards and not debit cards, and we were not able to retrieve money from the ATM. The female waitress said; I need to ask the manager what to do, because we cannot authorize anything. Upon her return, the message from the manager was for us to leave our credit card information. Neither one of us felt comfortable with that at all, so the young lady went back to speak to the manager. Upon her return, her message was to leave our phone numbers, which we did.
We requested to see the manager, which I feel should have had the decency and professionalism to address each patron personally. I have been to several eating establishments, where the store manager, addresses each individual table, asking how they enjoyed the service.
When the manager finally came out (at 10:05 p.m., the restaurant was already closed!), he was not apologetic, his appearance was disheveled and unprofessional. He was not dressed in slacks, dress shoes, a button down shirt and tie, but instead he was dressed in Dickie like work pants, an untucked nylon red polo like Outback shirt, and some type of rugged shoes. He did not address my friend Ms. Chandra McKall; he just stood there with an irritated look as if we were disturbing him!!! So she opened the conversation, and his response was; you have 3 options:
1. Leave your credit card information
2. Give me your driver’s license and I will make a copy of it
3. I can call the Sheriff, you can give them your information and they can send you the bill
At 10:15 p.m. we agreed to option number 3, we waited until 10:30 p.m., the manager never returned. We were tired, and needed to get home in preparation for work, we gave our contact information to the female waitress, and left. We saw the P.G. County police car pull up behind and block my friend Tora Bunch so she could not leave. Officer Brooks, said he received a call from management stating we did not want to pay our bill and he was there to remedy the situation. The 3 of us, simultaneously said, we have been waiting for the past hour and a half for our situation to be remedied. Officer Brooks asked us to come back into the establishment, because if we left it would be considered theft. So the 3 of us walked back in with the Officer. Upon entering, the manager started telling the Officer we did not want to pay our bill. The 3 of us chimed in stating; wait a minute now, we have waited to resolve this issue for the past hour and a half, so that right there should show you some type of loyalty that we hadn’t planned on leaving without paying our bill. The 2nd lie the manager James told Officer Brooks, was he told us he would call the Sheriff for us not paying our bill. Again the 3 of us chimed in telling Officer Brooks, that is not what he told us! He told us we can give our information to you if we did not feel comfortable leaving it with him. Officer Brooks, said ; no I can’t take anything because I am not affiliated with this public establishment, this is considered a civil matter. He said, what will happen if you give your driver’s license and then do not come back to pay, the manager will call the Sheriff’s office, give them your information, and a warrant will be issued for your arrest. We were extremely angry at this point with the manager, because not only was he unprofessional in the manner he handled the entire situation with the computer failure, but he lied on us, and now potentially going to cause us problems with the law. Ms. Bunch explained to Officer Brooks, look, here are the number we left for him with the waitress, which she picked up and handed to the Officer, who in turn handed the napkin to the manager. The manager said, hum these numbers are probably not even real! Both Ms. Bunch and I simultaneously said; well call them then!!!!! The manager said; Oh I was talking to myself, my response to him was; but sweetie you said it out loud!!!. He kept trying to go back and forth with me, which irritated me that much more. I simply told him; please, just go make copies of our information so we can leave, and while you are at it, please give me your District Manager’s name and number, along with your Corporate Office’s number as well, because this entire situation is absolutely ridiculous. The manager still at that point was never apologetic about the situation which is extremely disturbing, and never provided me with the information I requested. We did not leave your establishment until 10:40 p.m.!!! 40 minutes after closing time.
I have never been treated so poorly by an establishment that depends on customer patronage; I would very much appreciate attention to this matter. Please do not hesitate to contact me upon receipt of this letter.
Sincerely,

Soumaya Zein

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kah20st@yahoo.com February 16, 2014 at 10:59 pm

Took my wife to the Outback in Fort Wayne, In. for dinner as we got a gift card for Christmas. Had a terrible experience. Terrible food and poor service. Told the mangement through the web site about our experience. They did respond and said they would send a “Tuckaway” for $20.00. This was in Jan. as of Feb. 16. nothing yet. It really is not about the “Tuckaway” but I offered my view on our experience. The management has not followed through on what they promised which explains the service at their location. As a senior we eat out about 3 times a week. Unfortunatly not at Outback.

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John Zunich February 18, 2014 at 1:27 am

My brother and I went to the outback on shoreline drive in Long Beach. The place was empty, long wait for drinks, food was cold…..we left there an hour and a half later very dissatisfied. I still do not know why I left a tip…..Must have been a perfect storm of problems for a night this bad. My brother paid with is corporate rewards card and is going to complain to his company.

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K.santiago February 10, 2014 at 7:52 am

Hi, I recently went to one of your locations, specifically the one in palm harbor on us19. I am writing 3 days after my experience. This is the first time outback has left me with a bad taste of customer service. I ordered a small 6oz steak medium well as well as my husband. His came out medium well, where mine was still very pink, when asked how my steak was, I informed the waitress that mine was not medium well, more of a medium. She quickly corrected me on how steak is cooked and attempted to go back and forth with me. Sorry, I was once a waitress too and medium well has not really changed. She was incorrect, when the steak was brought back it was the customer service at this point and I was done. I refused the steak and we left after my husband finished. We were seated right away, we’re able to look through the entire menu before a server approached us. I waited 3 days to try to contact someone to see if this experience still bothered me. I’m not looking for a free meal, or for this situation to be “corrected” I will choose a different outback next time, I would just like to see some customer service skills the next time I attempt to enter one of your brands. And this location needs it, as I assume the person was part of management, whom brought the steak out to me. Have a nice day!

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Steve McClure February 9, 2014 at 1:14 pm

Went to outback last night, 2-8-14, great food great service but when I got the bill prices were higher than what was on the menu. When I called this to the waitress attention she just replies, oh they must have changed menus and that you got and older one. Still charged higher price. Probably not her fault but I deducted from her tip.

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scott February 6, 2014 at 8:05 pm

I just left the outback in spartanburg sc….I an a 23 yr military veteran with combat tours and a diagnosis of Post traumatic stress disorder. . I was seated with my family in a very tight corner…I asked for a seat to accommodate my Ptsd and we were relocated….Shortly thereafter what I assumed was a manager came to my table to say that the seat we were in was reserved (even though the restaurant doesn’t take reservations) and asked if we could be relocated again….we agreed with exception to the tight corner……..then another manager came and told us to get up now….without having a seat ready for us and we were already being serve d. ….I am appalled at the way I was treated as a veteran and to my handicap…

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Gayle & Michael Hawker January 24, 2014 at 9:48 am

Hi,
Very sad to see that you do not include Tasmania in your Australia Day ad !! You chose the wrong map.

Gayle & Michael Hawker, Owners
http://www.Tasmania.com

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kim December 27, 2013 at 8:55 pm

We came in for dinner on Nov 11th. We got there at 4.00 so it was pretty empty, except for a few people at the bar. We got seated right away. Our server Katelyn got our menus promptly and asked what we wanted to drink. My husband got an ice tea and I order a Mai Tai from the bar. He got his ice tea really fast, I had to wait about 1/2 hour then had to ask what happened to my drink? Katelyn said oh there it is I can see it, let me get that for you. It was the worst Mai Tai I’ve ever had, didn’t taste like anything. I was bummed so I ordered a Margarita, which was much better. We came in especially for the Bloomin Onion so we ordered that as an appetizer, we got it very quickly, hhmm I thought man that was FAST. Well it looked burned and tasted even worse. I really believe that they just refried it then served it to us. It was so greasy we couldn’t eat it. I told Katelyn this and all she said was oh sorry about that, do you want me to box it up? Uuhh nooo why would I want to take that grease bomb home?
She should have offered to get us a new one but she didn’t. For dinner I had their steak and lobster special. The lobster was the size of a crawdad and my steak was cold, even the veggies were a little burnt. I had the filet and it was tough. My husband had the rib eye with veggies and a salad His dinner was ok but a little cold.
Our service sucked. They never came to check on us, like how is your meal? They only refilled the ice tea and I had to wave her down and ask for another drink.

I complained to company and their manager sent me this email. I have yet to receive any type of compensation for my lousy dinner. I am surprised this place is still open. We’ll never be back. I would give you NO STARS if I could!

Dearest Valued Customer,

Thank you for taking the time to share with us your recent experience. My apologies for your unsatisfactory dinner service. I assure you we strive to serve the highest quality food as well as provide excellent customer service. Without kind patrons like you our business would not have the opportunity to grow and prosper. We will immediately address these issues with all management and staff. Allow me to invite you to dine in as my personal guest or to send a gift certificate to use at your convenience as a token of my appreciation. I look forward to hearing from you as soon as possible to discuss your concerns. Please ask for me, Evelyn Fullwood or Jose Ortiz. I would love the opportunity to meet you and thank you in person. Again, thank you for your comments and please accept my deepest heart felt apologies.

Kindest Regards and Best Wishes,

Evelyn Fullwood

Manager
Salinas Outback Steakhouse
831-751-3753 ext.3

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DianeZandman December 18, 2013 at 5:35 pm

I had a problem at a local Outback which is still unresolved. Can you please give me the name and address of Outbacks President so I can make one last effort before I give up. Thank you
Diane Zandman

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michael December 16, 2013 at 9:24 pm

This is the worst restaurant experience I have ever had ( and Im 43 ). I should of went to waffle house . Being from Miami beach I don’t mind or Im use to paying high bills for restaurants( plus Ive worked for tips so I tip ). Although the bar staff were not bar staff ( no joking around no introducing themselves ). They didn’t make sure the customer was happy . I use to be a chef a five star chef . The food was half assed period . I couldn’t even eat the appetizer . So Im here taking my sister out . So I don’t say anything except you can finish it . Then I tell the bartenders if you fill my drink up I will leave a big tip ( my sister even replied he’s not kidding ). He just gives a look of disbelief and shrugs it off ( not getting to know the customer what do you do for a living ?) . Never being personal with the customer nor pleasing the customer . So then we get our dinners I asked for a NY strip MW with blu ch . It came out rare . And all the food came out late after sitting in the window forever . ( we were there around 4 pm it was quiet ). How do I know I was a chef . Although from going from being a chef to owning a world wide computer company . I would of tipped big ( yes I still left a tip 11 percent ). If I was treated like a normal human being and if the service and food was like Outback always is . This just was a horrible experience . Thanks Phil and Rocky For the crappy experience that Outback would of never wanted .They never introduced themselves either . How do I know the names from the wait staff calling them .Why didn’t I bitch or moan to a manager I didn’t want to embarrass my sister like of done so many times before . Although She did want to get the manager . I said no lets enjoy the evening . Merry Christmas ..Just wanted to have a good time for my sister and I . With a good dining experience . I suggest driving out of your way to a different Outback . For a great experience period .

6390 N. Lockwood Ridge Rd.
Sarasota, FL 34243

(941) 351-3711

http://www.outback.com/Restaurant/Locations/FL/Sarasota/Sarasota-University

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Kobe December 13, 2013 at 9:12 pm

I am very disappointed that the Sydney Sinful Sundae has been taken off the menu. This is the dessert we get every time we go to Outback. It is just the right size to share and does not go overboard in chocolate taste like the Chocolate Thunder. It will be awhile before I will be able to convince my husband to go back to Outback.

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Judy December 6, 2013 at 4:04 pm

Pay attention to your bill. When the waitress picked up the credit card at Outback Palm Desert, CA and returned it, she did not include my copy the breakdown of our purchases. Based on our order, the maximum with tax and tip should have been $65.00. When the credit card bill arrived I was charged $78.00. I’m to blame for leaving my copy of the bill on the tray and not noticing she didn’t return it, meaning I don’t have the breakdown to prove the price of our order. Big mistake! However, a restaurant as well known and respected as Outback should be honest. Emails have been unanswered, and no success getting through to anyone on the phone who could resolve this matter.

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Aaron Hill December 6, 2013 at 12:31 pm

Tonight i visited this location after about 2 years. Last time i had a great experience, tonight not so well. My waitress, Marilyn V was the most rudest uneducated waitress i ever had. To make it short my cousin and i got the email for the free chicken bites with a purchase so we decided to check it out. Ever since the waitress took our order for a salad she stayed away from our table, told us the salad was $2.99 and when we got the bill it was $3.99. When i brought this to her attention she said oh well sibce the menu says $3.99 thats what we have to pay. I told her that she told us $2.99 and she said with a major attitude that she would call the manager, Sam, over and we have to explain that to him and walked away. The manager came over and corrected the issue. She brought our check early as if she wanted us to leave because we werent gonna have a big bill. We asked her for bread 5 times and only got it twice and the last time we asked she rolled her eyes, walked away and had some other waitress bring us the bread to go as if she wanted us to leave and did not even have the nerve to come back to say bye or anything. She was very very rude and my family and i spend major money at this restaurant and have NEVER been treated this way. We are so upset by this. We dont care if we spend $6.00 or $100.00 here we should be treated with respect because we are paying customers. This experience was horrible!

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Anonymous December 1, 2013 at 10:37 pm

I am an employee at a Bay Area Outback Steakhouse. I work as a server and usually have money on me due to tips. There is no proper break room in the location where I work therefore there is nowhere to lock up or keep any belongings safe, not even a table to set our food on when we eat on our break. I had over $100 taken from my wallet while working a shift, in which I later confronted my manager who said nothing could be done about it because they aren’t responsible for our belongings. This I understand but was taken aback by her such little interest to the reoccurring problem in which I was not the first victim of.

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Paula November 25, 2013 at 8:10 am

We usually eat at the Outback in Findlay, Ohio. Our last experience was totally unexceptable. Our waiter was horrible. Had to ask for the bread, Ordered two appetizers and only one came and the second came with the meal. Both my husband and I ordered the sirloin with lobster and got sirloin with shrimp. My mother in law got her salad and no dressing. She received cold coffee that apparantly had been sitting around for a while. Then when I payed with my credit card I was charged three times and one of them wasn’t even my bill. So the night out should have been $100.93 and was $340 PLUS. I’ve sent emails to corporate but no one seems to answer emails. What kind of a company are you turning into. I can just go down the road to another steak house if this what you would like…
Thanks,

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Stefani November 23, 2013 at 8:34 pm

My family visited a san Antonio texas location and service was awful. The food well half of it was under cooked and server sucked and so yeah let’s just say we will never go back to an outback again.

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Johnny R Berg November 20, 2013 at 1:09 am

A generous couple bought us an Outback gift card that has not arrived and it has been over two weeks. The purchase was gifted through Facebook. I am confident I entered the appropriate address. Is it possible to track it down somehow and void the amount and issue a new card? Please email me to the email address shared here so I may respond with the personal information needed.

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Johnny R Berg November 20, 2013 at 5:11 pm

Thank you but the card has come in the mail today and I need no further action.

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Carole Harris November 18, 2013 at 7:11 pm

On 11-17-13, my family met at Outback in Desoto, TX to celebrate our mom’s 91st birthday. There were six of us and four steak orders. My sister, husband and son passed by several Outback Restaurants from their home in Coppell.

This restaurant happens to be one of our mom’s favorite places to dine out. This time, our usually good steaks were tough and all four were overcooked. I don’t usually complain, but it just happened that the very gracious manager walked by and asked about our meal. I showed her my steak and ask her if it looked medium rare like I ordered. She knew it wasn’t and soon brought me another steak. (It, too, was overcooked, but I accepted it without saying anything more.) My sister and my mom had medium well steaks while their order was for medium. We said nothing about those. My adult daughter ordered a medium well steak. I know that the longer you cook a steak, the smaller it gets…..however this sirloin was round like a hamburger pattie and thin enough to be on a McDonald’s burger….we actually had never seen anything like it and thought it was funny. Our dinner was enjoyed, but it wasn’t a meal that made me want to come back, that’s for sure. I want to give credit to the manager though. She gave my mother a dessert for her birthdeay. We paid by three different tickets. My ticket number was
0046c-1, table 421, party of 3 @ 12:57 pm….11-1-13.

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Heather Connell November 15, 2013 at 9:07 pm

WHY is the strawberry shortcake waffle still gone? When it has been a “limited time” item in the past, it was THE REASON that my husband and I would choose Outback over the huge selection of other restaurants in our area. Now I am expecting our third child and ALL I WANT IS A STRAWBERRY SHORTCAKE WAFFLE. I’m so bummed out. Bring it back :(

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Beverly Simpson November 8, 2013 at 12:51 pm

I am not for sure if I have the right email address. We are a small group of Harley Davidson motor cycle riders. We have adopted three families for Thanksgiving and Christmas. We are providing a wonderful dinner for Thanksgiving and Christmas. We are also buying toys and helping them with their utilites. Two of the families are from the 100 neediest cases here in Missouri. The other family is a single mother of two children that just got back from Iraq. She has left her husband because he shook the youngest child and then he has serious injuries. We are helping the two families by collecting money from the riders in our group but we can not help the young women from Iraq. We are looking for gift cards so raffle off at our Christmas party on Dec 7. All of the money that we get will go directly to her to help her out for the holidays. Is there any way that you might be able to help us. I am a honest person and this is not for my owe use. We help the community all year long as much as we can. If you could help us it would be greatly appreciated. You could send the gift cards to Beverly Simpson, XXXX Remington Oaks Tr, Fenton Mo 63026. Please could you help us. I have already receive some gift cards from the corporate head quarters for other restaurents.

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