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Outback Steakhouse Corporate Office

Outback Steakhouse Corporate Office Address

Outback Steakhouse
2202 North West Shore Boulevard Suite 500
Tampa, FL 33607

Contact Outback Steakhouse

Phone Number: (813) 282-1225
Fax Number: (813) 286-2247
Website: https://www.outback.com
Email: Email Outback Steakhouse

Executives

CEO: Elizabeth Smith
CFO: David Deno
COO: Roger Chacko

Outback Steakhouse History

Outback Steakhouse was founded in 1988 by Bob Basham, Chris T. Sullivan, Trudy Cooper, and Tim Gannon.

Outback Steakhouse is an Australian-themed restaurant, with an emphasis on casual dining and large portions at affordable prices.

The first restaurant was opened in Tampa, Florida.

Outback’s parent company changed its name to OSI Restaurant Partners in 2006.

In 2007 the private equity firms Bain Capital and Catterton Partners bought OSI Restaurant Partners for $3.2 billion.

The company became Bloomin’ Brands in 2012 and went public in August of 2012 at $11 per share.

Bloomin’ Brands operates the restaurants Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse, Wine Bar, and Roy’s.

Outback Steakhouse has 979 restaurants in 22 countries throughout North and South America, Europe, Asia, and Australia, including over 100 locations in South Korea.

 

 

{ 94 comments… read them below or add one }

Riccardo September 16, 2014 at 12:23 pm

We live in Elgin,Il.
On 8/24/2014 We went to take my son to a university located in Springfield, IL and met up with my other son that goes to WIU; It was his birthday. We wanted to go someplace nice so we went to Outback Steakhouse @ Springfield, IL to eat/celebrate. We know for sure we left a nice Canon camera there, (the waitress even took some photos of all of us) we have called several times and have been given the runaround; The manager is not in, the manager is busy, I am the assistant manager, let me take your name and phone # and someone will call you back…….
It is almost a month and we have not heard from anyone!!!!!

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Susan Lane September 12, 2014 at 4:52 pm

Went to Outback in Kissimmee-Formosa at 7804 W. Irlo Bronson Hwy. for my birthday on 9/11/2014. Ordered Filet and Lobster tail with Broccoli. It is the first time ever in history I was served a meal and almost threw up in my dish. I never was served food from a garbage can. The broccoli was so old, rotten, brown and wilted to no end..UNEATABLE. The steak was overcooked, fries undercooked and greasy that I could squeeze the grease out of them. The manager was very embarrassed and was with me when the next steak came out. I cut into in and the steak was RARE/BLUE. The lobster was steamed and was perfect, until they decided to make me two more tails so I had something to eat…The lobster came back raw/undercooked. There was no bill.
I can not believe that dish left the kitchen, first by the person who cooked it, secondly by the person who served it… Worse part, I was not the only person who was served the same broccoli. I think you should get involved with getting this restaurant back into shape, or it will be a total loss. Utterly unexceptable. They need your HELP.

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Ann Woodfork September 9, 2014 at 2:22 am

To the headquarters of. Outback. l would first like to say l do enjoy coming to Outback the food is great but recently in Dayton, Ohio on Miller Lane l took my son out for his birthday and we wanted crablegs and steak and they stated they no longer have that. Please tell me why they would cancel such great dish we left and went to red lobster.

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April Fields September 1, 2014 at 5:36 pm

Outback in Greensboro NC, Four Seasons.

We walked in at 5:23 PM on September 1, 2014. The restaurant was over half empty and we were told we had to wait. When I asked, in disbelief, “Is there really a wait?” I was given a dirty look by the hostess assisting us and just told “yes.” No explanation or courtesy what so ever. I’ve been eating at Outback for years and years and have never experienced such disregard for patrons.

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April Fields September 1, 2014 at 6:03 pm

The our waitress and the manager on duty were extremely nice and provided excellent service. I did not mention the one hostesses behavior. I’m quite content with my experience now.

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Martita Rosario September 1, 2014 at 9:39 am

I DO NOT KNOW IF THIS IS GOING TO MAKE A DIFFERENCE BUT LAST NIGHT ON 8-31-2014 I WENT TO EAT AT OUTBACK STEAK HOUSE IN EGG HARBOR TOWNSHIP, IN ATLANTIC CITY NEW JERSEY AND NOT ONLY WAS I TREATED WRONG, BUT WHEN I SPOKE TO THE MANAGER, HE ALSO TREATED ME LIKE AN OUT CAST. THE COCONUT SHRIMP WAS BURNED THEY TOOK FOREVER TO BRING MY FOOD AND WHEN THEY DID IT WAS NOT EVEN WHAT I ASKED FOR. THE WAITRESS WAS NICE BUT SHE SEEMS TO HAVE FORGOTTEN ME. , SO WHEN I TOLD THE MANAGER HE DID NOT WANT TO BELIEVE ME AND THEN HE MENTIONED CUSTOMER SERVICE A COUPLE OF TIMES I DID NOT GET WHY HE SAID THAT, ANYWAYS AFTER THAT HE MENTIONED ON HOW I WAS WALKING IN WHICH THAT WAS IRRELEVANT BECAUSE I HAVE A BAD LEG, I FELT SO EMBARRASSED THAT I STARTED CURSING THE MANAGER OUT.. HE TOLD ME GET TO WALKING LIKE IF I WAS A DOG OR SOMETHING BECAUSE I COMPLAINED TO HIM. IF THIS GETS TO THE CEO OR THE PRESIDENT OF OUTBACK PLEASE THAT NIGHT MANAGER HAS TO GO BACK TO TRAINING OR HE NEEDS TO GET FIRED. I FELT THAT BECAUSE OF MY SKIN COLOR I WAS TREATED WRONG. I WOULD NEVER GO BACK THERE.

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Jasmin August 28, 2014 at 10:03 am

The Outback Steakhouse in Las Vegas, NV located at 1950 N Rainbow Blvd is located near a residential area yet still starts remodeling construction at 4am everyday. Every morning I am woken up by their construction sounds. Please, is there anything that we can do? I have called our local authorities were I was informed they can’t start before 7 am unless they have a permit that allows them to start at 6 am. I have contacted the manager of this location previously and was met with utter disregard. The employees are completely discourteous, I have, in the past, had issues with employees revving engines of motorcycles in the parking lot after hours. We are your neighbors and would like some courtesy.

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Jaymie August 25, 2014 at 10:51 pm

My husband and I went to outback for dinner tonight. When we walked in, the hostess was more concerned about her phone, than when customers walked thru the door. So I said, Hey! How are you? She just looked at me and said How many? I said two? So she snatched the menus and stomped off to the back of the store. As my husband and I walked to where she threw our menus down, I noticed a roach on the top of the back of the booth. I showed it to my husband, and told her to come here. Naturally, she rolled her eyes, and started walking towards us. I said, Uh, that is a roach?! She said “So are y’all still eating”!?
My jaw dropped. Your kidding me right??
I said Uh, No! I’m not eating ANYTHING in this place! Can I speak to the manager?! So she called the manager, he came out, and I said, I just wanted to let you know that you have roaches, and he sarcastically said, Oh, you mean by the bathrooms??
(OK, wait a minute here, that comment he just made MUST mean that he already KNEW about them, right!? And if he already knew about them, then why hasn’t he done something about it!?!?!?)
I said, No, on the booths! I walked to where it was, and he just stood there and looked at the bug. He said Did y’all already eat? I said Uh uh! I ain’t eating in a restaurant that a roach is visable and crawling on the back of the booth!?!? He said, Well let me give you the hook up! I said, Umm, no thank you, I don’t want the hook up. I’m not eating in this nasty place! So my husband and I left.
If there are roaches visible to the public, imagine where they ARENT visible. And to think the he asked me if they were by the bathroom!? He already knew about them and there was STILL a problem!
That is nasty, disgusting, and a heath hazard!
That restaurant should NOT be open!

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Jessica McGill August 22, 2014 at 2:04 pm

On 08/22/2014 myself and a co-worker visited the Oxon Hill, MD location for lunch and received the absolute worst service imaginable. This was all compliments of the “supposed” acting manager who was also our waiter, which I think was a total lie.

Upon entering the restaurant we were told to wait to be seated and then waited 5 minutes to be taken to the self-seating area vs. a table. Why make us wait for an area where we can seat ourselves? We didn’t want to be near the bar we specifically wanted a table. Then we were seated near a group of overly loud individuals at the bar who were taking shots, cursing, being vulgar, and disrupting the entire restaurant and no employees confronted them about it even after seeing how disturbed other diners were becoming. After waiting 10 minutes for initial contact from out waiter, we then waited 20 minutes and then our entree was brought out. This would not have been a problem if we would have received our beverages and appetizers FIRST, which is customary. Our waiter then never checks on us from that point forward, and I NEVER received my salad, a drink refill, nothing. My co-worker and I asked to speak to a manager and that’s when our waiter informed us that he was the manager and blamed the entire experience on the kitchen staff instead of accepting responsibility for the situation. I can honestly say that I don’t believe this gentlman was the manger, and then proceeded to ask us what we wanted him to do about the negative experience we were having. If you are a manager, you should be telling us what you’re going to do for us, not waiting for us to tell you how to ruun your business and accomodate your customers.

All of the employees there were unprofessional in their attitudes and their appearance. One employee was walking around with headphones on and the bar tender was just as loud as the people she was serving.

The entire lunch was stressful and dissatisfying. I could not even eat my food and had it boxed up immediately. I was so anxious to depart the establishment that I didn’t even take my receipt which would have the waiter’s name and my order information on it.

All, of my my co-workers have had horrible experiences at this location and I think if it’s going to be open during the lunch hour, there needs to be competent staff available to accomodate the business.

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Terry Powell August 19, 2014 at 10:41 pm

I have to write so hopefully the heads of Ourback will wake up. I have visited two out backs in the last month. One in Clermont fl, the other in Lakeland, fl. Both visits were horrendous. Both visits took over two and a half hours to complete our meals. The last meal we even waited an extra 28 minutes to receive our dessert and have them sing happy birthday and finally just had to leave. The food has also really gone downhill. Every table around us was having their bills adjusted due to the horrible service. Please make changes, or you won’t be around much longer!!!

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stepahanie Young August 2, 2014 at 10:22 pm

We went to the Outback restaurant in Leominster,Ma and the waitress went to go and seat us at booth and we had called ahead and requested a table because we knew there booths were small. We tried to fit in the booth an someone in our party was unable to sit in the booth. The waitress said we would have to wait while they washed off some tables. On the way to wait for them wash a table we went by many tables that were cleaned off already. We sat in waiting for about 20-25 minutes and noone aknowledged us. They were sitting everyone around us. We just left the restaurant and have decided that we will never go back there to dine again after several bad dining experiences there.

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Burt Becksted August 1, 2014 at 11:08 pm

I took my wife to your store in Sierra Vista , AZ for out anniversary, She ordered the crab legs and when the arrived, the crab legs was without flavor and the body portion waw so salty and dry that she couldn’t eat it. You used to have a wonderful King Crab legs but have since ceased to offer them, they were so much better than what you have now. We spent $ 50>00 on the meal and was ver disappointed. I hope that you can provide us with a free dinner to make up for the terrible one we had.

Regards

Burt Becksted

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Tom Jenkins July 30, 2014 at 6:21 pm

I was browzing your site this morning and came upon several negative comments regarding service and food quality at various Outback resturants.
I have eaten at the Outback in Christiansburg, VA many times over the past several years, and I have never experienced a problem with either the food or the service. I have always been greeted with smiles, served with both effeciency & professionalism, and the quality of the food has always been consistently of high quality and prepared the way it was ordered.
On many occasions I have gone just for drinks with family, friends and/or business associates, and again…we have always been served by friendly and professional bartenders & servers.
The Outback in Christiansburg has gone thru at least 3 managers and countless servers and bartenders over the past years, and they have never failed to surpass the other local resturants with their attention to detail and their service and quality. I can only assume that some of the problems stated are the result of untrained or uncaring management and/or employees. This is certainly not the case at Outback in Christiansburg, and I look forward to many more visits in the future.
If you’re ever in the Christiansburg/Blacksburg, VA area, I urge you to stop by and see for yourself how a resturant should be run – I think you will be pleasantly surprised!

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darlene July 26, 2014 at 1:23 am

Ate at outback in Perry Hall,maryland ll had sirloin with crab topping . Nothing like what’s advertised crab what a joke wet burned bread did not see any crab as for sirloin fatty end. My daughter had lobster tacos she didn’t think that was lobster. We paid and left will not be going back or believe in their advertising. Cost $90.00 and came home to eat.

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Barb July 25, 2014 at 3:00 pm

We ate at the Outback in Winchester VA. We went there a few times (I guess we were starving) the food was horrible this time. My Ahi tuna salad was cooked through, served on wilted greens. My husband’s sandwich looked gross. He just had a stroke, and was recovering, so I did not want to cause a scene.
We went there again the other day (not sure why), but we ended up walking out. The “Hostess” was gathering everybody in the lobby….saying the “servers were not in yet”. Whose fault was that? Sit people down & get some one (maybe the idiot who was herding us) to get our drink order. STUPID!
I contacted Outback 6 times already, NO RESPONSE !

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James Martin July 21, 2014 at 4:34 pm

My wife and I have been going to Outback in Jackson, Ms. for quite a while now but the experience we had the other night makes me never want to go back. It started off at the bar when I went to order a beer and the lady bartender was completely rude and cursed at me when I asked for my money back when she couldn’t get my drink order right. I spoke with the manager about the situation and told how rude she was he said, “your not telling me anything I already know haha!” Then went on to say, ” oh your serious I thought you were joking!” Really? Needless to say I got nowhere with him and he didn’t offer an apology or anything. By this time I was so upset i couldn’t even enjoy my meal. $51 dollars I could have spent elsewhere, and will from now on. Terrible service at this location.

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Cheryl Denton July 21, 2014 at 1:44 am

My family the last 2 years have went on vacation to Myrtle Beach. We always stay in Lumberton NC.the night before, and we have eaten at Outback Steakhouse the last 2 years. The service has been terrible ant the food was also terrible. It was so bad this last time the head chef came out and apologize for the way the food came out and how long we had to wait on our food. So my family and I will never go there again.

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amanda Traverso July 19, 2014 at 6:52 am

By far the worst dining experience my husband and I have ever experienced!! To begin with, we were sitting at our table 20 minutes before we were brought our drinks. We finally were able to order and thought all was well. Then noticed that every table around us, which was sat AFTER us had their food before us. Fast forward to an hour later and my husbands salmon arrived raw. If he wanted raw salmon we could’ve gone for sushi. We sent it back and were told they were making a new one. By this point our daughter was exhausted, so we asked for boxes. 20 minutes later, the new salmon came out in a box to go. I requested they open it so my husband could check it. Again, RAW. What’s worse it was half the size of the original piece. So we told the waiter we didn’t have time to wait again, as we had already been there for 2 hours. The manager came out and said they took the salmon off our tab and walked away. She didn’t offer anything in an attempt to make it right. Very disappointing evening overall.

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Cindy Shafer July 18, 2014 at 9:11 am

Last night, we had dinner at the Waco, Texas location. And, someone needs to know that your restaurant here is in trouble. Word on the street is that the service, food, and restaurant has gone down hill. I encouraged my husband to pick somewhere else to eat, but he wanted to go in spite of what is being said. From the time we walked in, I knew that the consistent atmosphere and restaurant was no longer. Whoever, has this franchise needs to go back to being trained. The greeters looked like they didn’t know how to dress…one guy did have the white shirt and black pants on, but looked like he had slept in his clothes, no socks and deck shoes….the girl was no different….horrible…however, when I saw the manager…I understood, as he did not look professional, and he could have slept in his clothes. Our waitress was very good, and I felt sorry for her, because there were problems all around us with food coming out wrong, and I’m sure she paid with it in her tips. Every table around us was getting comp’s of desert…carrot cake. You could literally here folks talking about stuff. I got one of the specials the filet and shrimp….when I got my food, the filet was good…however, the shrimp was spoiled. I just didn’t eat it after the first one…I have not felt good since I ate it, but I don’t want anything free for bad food. We have new restaurants all over town, and if there is not a change quickly, this location will die.

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Gail July 11, 2014 at 7:30 pm

We dined in Germantown Maryland a party of 4 with child horrible slow service saw our waiter twice in two hours and had to stand up and wait over twenty minutes for our check ,, we usually go to the Annapolis outback the food and service there is amazing we will never stray away from home again ,, it’s a shame we couldn’t even get an apology

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Barb July 10, 2014 at 9:30 pm

I was so disappointed in the Outback Steakhouse on cedar bluff in Knoxville Tennessee this past weekend. There were empty tables but we had to wait. The service was so slow. Food was so slow that I took the 2,5,6 year old outside to play. No special anything for 3 kids-like crackers or bread on time. When the food finally arrived, one of the Kids meals was steak medallions -it was so over cooked- it doubled as charcoal . A new meal was brought at the end of dinner. This meal was slow, poor quality and over priced.
After reading all these previous negative comments -it is obvious that you don’t care about the service or patrons of your restaurant. When people think like that-cool commercials or not-life will be deservedly short. Amen to you
Barb Gienapp daXXXX@comcast.net

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Christina July 5, 2014 at 6:34 pm

My husband and I went to OB yesterday and ordered our food at 9pm and at 9:30pm we got some bread and our food. Three other people came in after us and got there food before us. I ordered a medium stake and my husband ordered a medium rare and his was not cooked all the way and I got over cooked and fries where raw. My husband and I give restaurant’s a three strike rule but we have officially black listed OB now at the Bloomington, MN

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Beauty Browne June 30, 2014 at 4:41 pm

Greetings,
We dined at the York,PA Outback yesterday.

I ordered a margarita on the rocks & it arrived 2/3 full & -weaker- than I have ever tasted in a drink.

We orderd the 22 oz poterhouse & they gave us a PORK-PORTERHOUSE!

Really!~???

First they gave us a well done “steak” & we sent it back. When they brought us our second “steak” a woman brought it to our table. She asked us to cut into it while she hovered over us…….REALLY!~???

We were -VERY- unsatisfied.

NOT going back to the OB or perhaps -ANY- OB in the future.

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MAS June 29, 2014 at 3:34 pm

I went to the outback in Oxon Hill, Maryland. It was my aunts 65th birthday and She was having senior come dine with her. My aunt arrived there at 11 am on Metro access yes they did let her in. The store opened up at 11:45 a.m. I asked why and they said they could not open the store because the manager was late. So you cannot be seated.Some seniors didn’t get off Metro access because they
had Metro access picking them up at 12:45. It was unacceptable that they were late opening up the store. Yes they did put a sign out at 11:30 am sorry for the inconvenience today will be opening up late. That is so unacceptable to customers who already there waiting and for the manager not to say anything that’s just bad business.I’m just so disappointed that other guests were not able to dine with her.I think I should be a backup plan if the manager is unable to arrive on time.

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helen June 28, 2014 at 10:05 pm

I was at outbacks in Secaucus at nine pm sat nite n ordered ribs n it had long hair in it not to mention waiter who ignored me all time, I had to ask twice gor lemon wedges n again for water butter, im just disgusted at this poin,very speechless.

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darrin June 28, 2014 at 6:52 pm

It was a saturday aftrenoon an I just wanted to get some wings an a cocktail
so I ask the bar tender for a order of wings in return when the wings came she gave me a plate for the bones an it had hair on the plate then she gave me another plate that was dirty so she gave me aoother plate an tass it to me an said its just for your bones so I just want to let the publis aware of the rude bar tender at outback in oxen hill md store 2134

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Gatoni Cooper June 26, 2014 at 2:51 pm

I am a former employee at the Outback Steakhouse in Flagstaff, Arizona. I would like to say I have never worked in a place where management is just absolutely rude. There is constructive criticism and then there is just verbal abuse. When getting yelled at saying that “It’s your fault were failing. Your fault Outback is not succeeding.” Simply because you’re the only host at the stand on a Friday during a rush where phones are going off left and right, people building up at the door and steadily coming in. It was nothing but verbal abuse and behind the back talking daily, which took a toll on me. The proprietor himself is a good man with a good heart, but his management team is very poor. Especially when he is absent. Outback is a great company, the people i worked with were amazing, but I will never want to be apart of such a place like this again. Management needs to get it together.

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connie June 18, 2014 at 8:44 pm

I ate at the Outback on June 16,2014 at 15100 SE 37th St Bellevue WA 98006. We ordered wings mild and when we received them they were hot. I asked the waiter if I had ordered mild and he said yes. I told him that they were hot and he took plate of wings to the back came back out with them and said the cook tried one and they were mild. Took the rest of wings home and family member tried them and said they were hot also. We ordered cheese fries and they came out without bacon. I asked why no bacon and waiter said they were out of bacon. I informed him that he should have told us because we would not have ordered them. Also we asked for blue cheese dressing and he never brought any out also never refilled our water. I have ate at many outbacks across the US and this was the worst experience I have had. When I looked for one in the area I was traveling in this one came up with a 21/2 stars. No wonder it was rated so low it was not a good Outback or good experience. I will never go back to this Outback. HORRIBLE!!

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Shelly June 16, 2014 at 10:19 pm

On June 6, 2014, my Outback Steakhouse dining experience was unsatisfactory. The poor service and attitude of my server, Deanna, at the Mason, Ohio location ruined an otherwise nice meal. The server was abrupt, did not bring our drink order to the table in a timely manner, incorrectly charged my salad on my friends check, and displayed a poor attitude when asked about an on-line promotion. She made excuses instead of apologies when asked about the late drink order and salad. She sent a co-worker over to pick up our check instead of collecting it herself after being huffy about being asked about the promotion found on the Sherpa In-store smart phone application.

I am usually a very good tipper. However, I tipped 15% instead of the usual 20%+ that I will ordinarily leave because of the poor service. A paying customer should not endure to dis-courteous service for the sake of a meal. I will chose another establishment.

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Kathy Henry June 13, 2014 at 8:48 am

The incident at the restaurant in Georgia involving the dogs left in the car is just another example of what a lousy corporation you are. Your employees are incompetent, your service is slow, your food is often in edible. The fact that your manager in Cumings behaved rudely toward a concerned citizen is simply adds to the evidence that your company does not care about your customers or the community at large. I realize that one person cannot put you out of business, but if enough us stay away, you will be in trouble.

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Jillian Wolfe June 11, 2014 at 10:24 pm

I just got finished reading about the incident of the woman with dogs in her car at one of your restaurants. A concerned man came in and asked the manager to contact the car’s owner about the dogs in the hot car. The manager came back with the woman, who was very rude, as was the manager. First, be VERY happy that was not me alerting the owner, because the first thing I would have done was call the police…. Then, if the dogs did not seem to be in distress I would have come in…. Had they been in any distress, I would have advised the police that I was breaking the window to safely remove the dogs and start treatment immediately (I carry harnesses, leashes, water, bowls, electrolytes and a first aid kit in my vehicle…I have been in animal rescue over 40 years and transport). As far as standing for the rudeness, no way…. Now, for my thoughts on your reasoning….
RIDICULOUS!!!!!! Just because she parked in the shade and had the “windows down” does not mean the dogs were not in danger of heat stroke!!!! I have seen dogs in a car that was parked in the shade with the “windows down” die!! A 2 or 3 inch crack in the window does not help… Open windows do not help….. Dogs do not sweat like people, they can not cool off as well as Humans….. Death by heat stroke is not a pretty way to die!!!!! The responsible thing for your manager to do would be to ask the woman to please go take care of her dogs…not be rude and nasty to the person who was trying to save them!!! She even had a paws sticker on the back of her car that said ” I love my Retriever” evidently not all that much……

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Lynn Ashby June 11, 2014 at 10:06 pm

In regard to the animals left in a car with tag BXZ 0721 at your Outback Steakhouse in Cummings, GA. Google map proves there is NO SHADE and your customer Jeff Clark complained to the manager that 2 dogs were left in a car in 90 degree weather. Your manager then directed the dogs owner to Jeff Clark and both were extremely rude! Outbacks facebook page addressed the issue 6 hours ago with this comment, “We’d like to address a story about our Cumming, GA location that’s not completely accurate. We took this concern seriously, found the owner and checked on the dogs. The windows were halfway down and the car was parked in the shade. As always we appreciate and value your feedback. – Outback Steakhouse”.

I am appalled at your establishment’s lack of knowledge of general facts about the amount of heat that builds up in a car and their complete disregard of the facts. This manager should be fired at the very least!

In short, I am boycotting your steakhouse and have already shared this with several animal welfare groups as well as all my friends and online friends. You should be ashamed!

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Debora Dean June 11, 2014 at 8:53 pm

Your restaurant in Cummings, GA is appalling. Apparently there is a manager there that not only thinks animal abuse but is willing to ridicule a customer that supports it. The morals of your entire chain has now been brought into question and has someone who has always eaten at Outback and enjoyed it, I will now be rethinking by decision to do so in the future.

https://www.facebook.com/pages/Outback-Steakhouse-Cumming/146161255452474?fref=nf

You may want to address and correct this immediately.

Sincerely,

Debora Dean

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Aaron June 7, 2014 at 8:47 pm

I have a complaint about your advertising.
We saw an advertisement on TV about a BBQ special.
It was a half rack of ribs for 10.99 but when we went to the restaurant the waitress told me they did not offer the special and the ribs were instead 15.99

I asked for the manager and he rudely said they do not have to honor the company commercial if they choose not to.

This is very bad policy.

I did not stay to eat.

This hasn’t been the first time I walked out of this restaurant.

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sera May 30, 2014 at 6:03 pm

I wish person who read this comment is somebody who do the
Outback T.V. or Internet advertisement.
Reason I am writing this is…..
I don’t understand why your corporation do the
misleading advertisement on T.V. and Internet?
Reason I called misleading(false) advertising is because, your restaurant
is not honoring the your advertisement.
Last night, we went Outback in City of Torrance, California
We ordered the “Moonshine BBQ – $10.99 special” which advertisement on T.V. but, server saying they don’t have the special and if I want to have a “Moonshine BBQ”
will be a $17.99 and she insisted us to order the higher price one.
We feel like we are asking special is so… cheapy….
We thought, we are having a nice good happy dinner but, instead
feel like tricked and make us look so cheapy to waitress for
asking special menu you guys put it on the T.V.(advertisement).
I hope, next time before you advertise anything, send out memo to
each restaurant to understand what is you are advertising.

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Monica May 29, 2014 at 11:00 pm

Tonight my husband and I ate at the above location. First it took 37 minutes to get our food and then my husband’s steak was raw. I asked for the manager. The assistant manager Alex W came out to take the steak. I explained that the service was unacceptable and she just took the steak and never said anything. I asked for a manager above her and Cory N came out. Cory pulled up a chair, I told him how long we had been waiting and that the steak came out raw. Cory then began to explain that it wasn’t the kitchen’s fault that the steak was under done because with that crosscut you couldn’t tell what the doneness was. Cory then said we had been waiting 48 minutes and that was an acceptable time, please note my husband didn’t have his food at this point. I tried to explain that it wasn’t and how the other table had waited 35 minutes and then been told they were out of prime rib, therefore their meal had been served at different times. Cory would not listen to anything I said and kept saying the kitchen was right. At this point four other tables told us their service and food had been horrible. What is the problem? Outback use to be my favorite place to eat. Did upper management change? It is evident someone no longer cares! The manager kept saying corporate would agree with him. These stores may be franchises but this is hurting Outback’s reputation!

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Brian S. May 24, 2014 at 12:42 am

May 18th 2014 my brother, his family and I ate at the Pittsburgh California location for dinner. We were seated and our order was taken quickly. When our food arrived my brothers wife made a complaint that her food was very salty. Our waitress called the manager and she said she would get her another plate. At the same time I myself made a point to her also that the fries on my plate were dark I think it was old oil and were very soggy. I told her i didnt want a replacement but just wanted to make her aware of the situation. So we continue to eat then I realize I didnt taste any bacon in my burger but I did have a extra meat patty. Called my server asked her if she had taken my order wrong but she agree that it wasnt her but the cooks must have made a mistake. So now I asked to see the manager. Mean while my sister inlaws meal came out and she had said that her meal was still salty so she asked my cousin if he would try it. So he did and he was yes that is just way too much salt. Anyhow the manager comes out I explained that my meal was wrong and that my sister inlaws meal was still salty. At this point I was angry because now I had traveled 120min to Antioch to visit and to have dinner with my cousin and my brother and his family and now we are all eatting at different times. Because they cant get the salty food under control and soggy fries and the wrong burger. I just asked her since there so many mess ups with 2 meals out of the 4 and the inconveince cancel two of the orders and outback comp us for the 2 other meals. She said she would ask her manager with a bad attitude. After waiting the manager came out and talk with us said that he would get us a receipt he comes back with 2 meals we didnt eat was free and the 2 other we where being charged for. At that point I refused to pay for the meals and said business like Outback corporation cant comp 2 meals when everything goes wrong with there service. His response was there a franchise and he wouldnt contact the store mgr or owner. So I said you can do whatever you like. He said with a attitude its like that huh its like that and walked away saying profanity f#%k it then and walked away. At that point we all walked out while they took pictures of us and our cars. I went into my car grab my business card and tried to hand the manager my card and asked if she would give this to the owners and if he still feels that we should pay I will. But she refused to take my card and said she would relay nothing for me. Next day I email the corporation complaint off there website and till this day I havent received any calls or emails regarding my emails. I sent in a complaint twice and now im here complaining

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chloe May 30, 2014 at 12:04 am

Do not eat at the Outback on Rivergate in Madison Tennessee. The food and service are terrible. I was there when another couple were complaining and the manager didn’t care. I was going to complain because it took so long that it was way past my kids bedtime but I saw how they didn’t care. I didn’t leave a tip. In 13 years of eating out I have never not left a tip but I figured if you tip bad food and service it will never change!

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Friedrich Hinsch May 22, 2014 at 9:48 pm

I and my wife met the Presidint or ceo ? at the Outback on Pine Island rd.in Cape Corale FL. I told him we eat at many Outbacks from N.Y. to Florida all with good food and grate servis. however the Outback in Island park N.Y. on Long Beach rd. the Servic had declind bably after promoting ?scot ? and sending to Bostin.
I eat their last night and I whould say the servic is back to the High Standards We both expect

Friedrich (Fritz) Hinsch

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