Netflix Corporate Office

Netflix Corporate Office Address

Netflix Inc.
100 Winchester Circle
Los Gatos, CA 95032

Contact Netflix

Phone Number: (408) 540-3700
Fax Number: (408) 540-3737
Website: http://www.netflix.com
Email: Email Netflix

Executives

CEO: Reed Hastings
CFO: David Wells
COO: Neil Hunt

Netflix History

Netflix was founded in 1997 by current CEO Reed Hastings and Marc Randolph.  Hastings was inspired to start Netflix after being charged a late fee for a movie rental.

The Netflix website launched in 1998 and introduced the monthly subscription pricing model in 1999.

The company went public in 2002.

By 2005, the company was shipping 1 million DVDs per day.

In 2007, the company introduced on-demand streaming video.

In 2010, the company expanded their service to Canada.

Netflix currently services the USA, Canada, Mexico, South America, the United Kingdom, Ireland and several nordic countries.  There are currently over 25 million subscribers worldwide.

{ 36 comments… read them below or add one }

Anthony Wideman April 15, 2014 at 2:22 pm

Been trying to get my independent film “Child Support” onto Netflix. To view trailer or order dvd online visit pwfilmproductions.com

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Frankie Noe April 6, 2014 at 8:47 pm

I use a non-re-loadable “Money Card” from the business I work at.. In January I didn’t have the $8 to give Netflix (I wasn’t using it, I forgot) so they waited a few days and then charged me again. Well I had your guys $8 and since then I’ve been getting charged the monthly rate for 4 consecutive months and haven’t been able to log in without telling me it’s another 8 dollars to restart my membership. I already don’t use Netflix that much to begin with, but I try to when I see the $8.64 (around there, give a penny or two) charge every month. This is getting to be ridiculous and Netflix should refund me my $35 or so dollars or I’m calling corporate and being a nagger there. Just really upset that I’m paying for a monthly subscription and can’t log in the once a month that I try.

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Justine Magill April 5, 2014 at 1:15 pm

Suggestion. My laptop, as do many laptops these days, does not have a DVD player. Much of your content that I want to see is only through the DVD service. I tend to travel a bit and would like to have my movies come with me.

Movies come on DVDs right now, is it possible for someone to get DVDs onto write only usb flash drives? If the same copyright protection and such can be put on flash drives, it would be easier for me to watch movies anywhere. It would be better in shipping as well, one of my recent movies arrived in damaged condition. I am sure that mail won’t be any more than a DVD. It would take advantage of any device that can play using a USB port.

Thanks!

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Jocelyn Myers April 2, 2014 at 6:43 pm

I have been a supervisor for many years of both call and processing centers. My last position was Supervisor with the TPD processing department of Nelnet student loan servicing. I have two friends currently working for Netflix in Aurora, CO. Based on their reports, and the fact that they both love the job but hate the management/policy of the company, I can tell you right off that the attendance policy sets employees up for failure and management is a mess. I do not work for you, but I thought you should at least be aware. Employees are not being managed fairly, or correctly. It’s all well and good if your customers are satisfied, but your employees stand between you and profit and happy customers. Netflix is failing it’s employees from my experience in management. This is a mistake. I am not an employee, just a concerned manager.

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Rusice. Moody, Jr. March 13, 2014 at 5:13 pm

Please settle your issues with Verizon. Streaming Netflix (House of Cards) is unwatchable; “loading” delays kill the continuity. Fix it or we will have to leave your service. I know you have to balance what you pay Verizon against what you lose in members if the bandwidth issues are not resolved. Count on the loss of our revenue if you can’t deliver a watchable product.

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shonna February 21, 2014 at 1:24 am

oh and I plan on calling corporate tomorrow I’m gonna start calling my lunch break around 12 o’clock I hope others are with me I believe the flea flicker phone maybe they’ll fix the issue and maybe even fire some of their employers that don’t give a damn about us that’s all I’ve been getting a smart mouth b******* sympathy or hung up on and that’s not cool when we’re the ones that pay their salaries if we stop our memberships with them they would be out of a job.

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shonna February 21, 2014 at 1:21 am

okay check this out I have Netflix I have been with them for 1 year and never had an issue all of a sudden I go to watch a movie on my phone which is a LG to the new one and the picture will freeze and all you can hear it audio well I call them like 4 times and they all say well as your phone is your phone is your phone okay so just a check to make sure its my phone I take it to tmobile well no its not my phone its supervise and employer they’re both went on there Netflix same thing picture freezes all you can hear it audio then something told me let me check the reviews on Google well I go to my Google Play I check the reviews for Netflix and there it is clear as day everybody is complaining about the same thing the picture freezes all you can hear Siri 0 and not only that I called back to tell them what’s going on they tell me will Netflix is not really built for Androids in hotspot you have to have wifi I tell him well when I play it on my daughters computer with my wifi the streaming is terrible it keeps stopping to buffer so I hate watching it on my computer I rather watch it on my phone because at one time it was better again they tell me there’s nothing they can do but mind you they charge is like crazy I think we should all band together and just cancel our membership and not even fool wit Netflix there’s another one that’s better anyways cause it has everything only pay for what you want.

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Bob February 19, 2014 at 9:12 am

In the last six weeks, I have received 17 (that’s right) broken dvds. When I call about the issue, all I get is sympathy. I wonder if this is the way that the company is trying to get customers to switch to only using streaming. If they streamed the titles I want, then I would do that. And, yes, I have talked to the post office officials about this.

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Raven February 14, 2014 at 11:10 pm

If you have a Samsung TV, DO NOT SUBSCRIBE! OR CANCEL IMMEDIATELY! I started having problems and couldn’t watch movies so I called them…I was told that they know about the problem between Netflix and Samsung and “research” is being done. they do not know when or if it will be fixed. Today is the 14th and I told them I would not be paying for something I cannot use due to no fault of my own. they informed me I can cancel but they will charge me 2 times this month anyhow. I will be contracting the attorney general on this.

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nikki kasarnich February 12, 2014 at 8:09 pm

Is this a joke the way I see it is o should have a check in the mail and soon

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enrique romero February 11, 2014 at 2:49 pm

How would you like to add 30,000 new subscribers monthly at a higher profit margin?

Contact me.

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shonna February 21, 2014 at 1:16 am

What do you mean and for what.

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brian March 27, 2014 at 12:24 pm

shonna shonna shonna, this is spam, don’t fall for this haha

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Paul F Gasiewicz II January 20, 2014 at 4:17 pm

i recently signed up for a free month of Netflix. Week later i find out that i have been charged $7.99 for the month which put my banking account in the negative.i called the 1-800-585-7265 number your website gave me on January 19th and was told it was your mistake and that i would be refunded. the man i was talking asked me if i had the fax number to my bank so he could send them info on what happened. i told him i didnt but would get. i called back and told the next person to help what happened and they told me that you guys couldnt fax. i got off and called again and told the next person what happened and they told me the same thing that they couldnt fax. i than asked to talk to a supervisor the supervisor came on and i told her what happened and that i need you guys to fax my bank the info that they need so that they would take off the insufficient funds fee. she told me hat they can fax. i asked her do you have a fax machine and she said no. its alittle hard to believe that there is no fax machine there. my bank will not refund me back until they get the info they need. you guys charged me when i wasnt suppose to. im not paying for the overdraft fee. so if this is they way you guys run your company, me, my family and any of our friends will be using netflix after i tell them they way you guys handle things. if this situation doesnt get fixed soon i will have my lawyer calling you and i will send this to the better business bureau and let them handle this

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Brad January 3, 2014 at 1:03 pm

Our local newspaper ran am article last week about a new 1 screen plan for $6.99. Perfect for me as a single person. Tried to sign up for it online, then through the 800 number. Was told it’s only for certain people. Sounds like a loss leader to me. We promote something you have no intention of offering?

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Jill December 28, 2013 at 6:12 pm

I have not received discs on Saturdays for several months. Today, Saturday the 28th of dec. I was supposed to receive 2 discs in a series. I received disc 3 and did not receive disc 2. I called to complain about Saturdays and netflix cust serv. suggested I talk to the post office. I already talked to the post office and they told me to talk to netflix. Netflix, like many other companies, has miserable customer service. It’s time to find a NEW DVD COMPANY!!!
So I have to like you on facebook to get you to report this problem???? I don’t think so.

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Paul Davies March 17, 2014 at 10:46 pm

Same thing happened to me only I called them on Saturday and they told me that I would have to call back on Tuesday to report it missing. In the past they would have sent another disk right away. I don’t pay 13.07 a month to have to wait 4 plus days to get disk 3 when I have disk 4. Do what I do and go to PayPal and cancel the auto payment to Netflix and then if they don’t send you the disk, hold on to the one you have till hell freezes over.

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pazuzu November 16, 2013 at 4:43 pm

These bums sent a broken disk. ok, understandable. then 2 days later I called again reporting the broken disk. they schedule the disk to be sent the next day. Nope. Called, scheduled the next day. Nope. Called again scheduled for 2 days latter. Nope. Called again and told well you know you get it when it is in your mailbox.
So a week or so latter no dvd, but the bill keeps a coming. These folks suck. I mean that right from the heart and in the literal sense. No more money from me.

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R Nickason November 11, 2013 at 6:03 pm

I am relatively new to netflix (6 months maybe) and am a little disappointed in regards to payment options. I, myself do not deal with credit cards, only prepaid cards for numerous reasons. It would be so much easier for people who regularly use these cards if netflix would accept them for payment. Even if I link them through a PayPal account they will not recognize.
On a different note, I have made numerous calls to customer service centre’s for all sorts of companies and most times I leave the conversation more frustrated than before….except today. I was in contact with the customer service call centre in Texas for netflixOne individual that will forever stick out in my mind is a woman by the name of Lexi I believe. Out of all the calls to numerous thcompanies throughout my life, she definitely deserves a huge recognition for her friendly demeanor and ease of conversation. I hope that this will be relayed to her!

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Kim J. Kubik November 10, 2013 at 4:00 pm

Hey Reed and Marc,
I love Netflix!
No commercials, no cable!
What a great idea, what a great invention!

I know you know your business; and, I do believe you all will listen to customer input.
There is a few things that I believe will improve your service. Here they are:

1) Premiers to movies online (enables your customers to judge movies visually, happy customers, more customers, customers that aren’t going to look for something better because Netflix is not striving for excellence…it is all about your customers. :) ) 2) Quit using postal service to deliver movies. The postal service needs to reinvent themselves. They are not doing a good job of it. How does this become your problem? Why are you trying to ‘save’ the people making the DVD players? These technologies have there use; yet, Netflix doesn’t need them to succeed. Do they? I don’t think so. Make deals with the movie ‘department’, please. Quit wasting gas, quit wasting resources we don’t need to. Start using the internet the way it was supposed to be used. Start giving people access to new movies for 3 days for one dollar.
Thanks!
Kim J.Kubik

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Vicki Layde October 16, 2013 at 9:51 pm

I just read an article that Netflix is in talks with major cable providers. I eliminated cable for many reasons, 2 of them being overpricing and horrible service. And options for the pricing. If Netflix negotiates a deal, PLEASE keep the ability for your subscribers to watch Netflix without paying a penny to use Netflix to those companies if we choose. Also remember, with television’s constantly evolving options..many have Netflix tabs built in to the smart TV like mine. All I need to pay for is the internet box vs. ridiculous cable that plays the same programs, movies, etc. over and over and limited on-demand choices with the cheaper cable package (the on demand options were much broader before they got greedy). I love Netflix, the bang for your buck, and that’s why you’ve grown to be a giant competitor to those companies. It seems idealistic vs. business savvy for me to just want you to say hell no on general principle:) if it’s just a tab you’re offering in a cable package kudos to you, but don’t combine to force your customers to go through them. There wasn’t a lot information in the article for me to know exactly what’s happening, but I was compelled to comment early. Thank you.
Oh and I hope just because I don’t live on Facebook that my voice is still heard.

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Amy September 21, 2013 at 12:39 pm

The new changes to Netflix, are not kid friendly at all! They used to be, when it was separated by Netflix/KIDS. I’ve set my kids up their own name on it now, but they can still scroll around looking for a show and come across completely inappropriate shows. So they no longer have freedoms with Netflix.

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DJ September 13, 2013 at 7:56 pm

Your decision to advertise on Rush Limbaugh’s program has solidified my decision to never use you again. My daughter in law is seriously thinking about following suit. His vile comments about people who use the system to obtain flat screens, MC Nuggets, cell phones blah, blah, blah. I and my husband are college educated and both in the work force since 1982 found ourselves unemployed a couple of years back, if it wasn’t for the “system” that we paid into for decades, we would have lost everything! We needed the support. We used it for a short time, got new jobs and moved on. By the way, during that time, we subscribed to Netflix!! My son and daughter in law who are pregnant and are on “food stamps” temporarily just can’t make it on their pay (my son who has pins and scars on both feet from extensive surgeries, still works ten hour days on his feet) He’s not a system rider, but they ARE CURRENTLY Netflix subscribers. As I said that is probably going to change. You should not get behind someone who uses their public forum and or position to viciously pass judgement with bias and prejudice and lump everyone together. He is attacking many, many of your subscribers! Shame on you as a company!

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Amy September 21, 2013 at 12:44 pm

Funny, because he’s not actually talking about the hard working people that need a little extra support. He’s talking about the people that ride the system because it’s more lucrative than actual work. People have been taking Rush Limbaugh out of context now for like 30 years.

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mike wheeler August 27, 2013 at 11:43 pm

Its a d*** shame the movies you play same s*** night after night ill be looking into a case action law suit against your company somebody got to stop you from ripping people off I work for a law firm and so far thanks to the internet I have 50 signature so far and wont stop until you do the right thing stop playing same old movies we pay to watch your service @614 516 7043. Michael wheeler. Mansfield Ohio 44907 anyone thatWant to join in case call me.

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j. Washington July 26, 2013 at 9:07 pm

I incured a $34.00 overdraft fee at the fault of Netflix and their corporate practices. I am trying to find the person in charge because since it was Netflix’s fault I incured this fee, they should reimburse me, give me credit, or any similar solution. Customer Service wad disrespectful and no help at all.

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Jean Martin July 25, 2013 at 9:46 am

7-25-2013
Hello,
I am attempting to solve a rather frustrating puzzle. It seems the US Postal Service has
announced recently that they would stop delivering door to door mail, unless the address
had locked boxes. I live in such a place where we do have locked boxes, yet for some reason, Netflix is now getting my dvd’s 1 or 2 days late!!! So, when a new dvd is due out on 8-2013 ” THE COMPANY YOU KEEP” with Robert Redford. I would normally mail my dvd
back on the Saturday before, then Netflix would get my dvd, and I would be assured of getting THE COMPANY YOU KEEP, but as it stands the US mail has become so unreliable so even if I were to mail my dvd back on Friday, it’s possible it would get there Sat., & I still wouldn’t get the new dvd. So it’s messed up, isn’t it?!! Try talking to c/s at netflix!!! They do not care!!!!!!!!!!! Where is Bill Gates when you need him??? no, really??? There must be a solution to this very silly mess!!!!!!!!!! If you know of one , seriously, please…reply.

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Alma Hinson July 5, 2013 at 10:12 pm

Tonight I atempted to pay for my netflix service only to be prompted to resend info. after the 3rd time I had my husband contact customer service online and the man said that none of the payments had went thru and to try again. However all three were pending from my bank as my account can reflect. I then called personnally and was told it would take 3 to 5 days to get my money refunded. I asked for a supervisor and was told that the payment was denied by my bank however they had authorization numbers to process the payment. I then called my bank and while talking to the bank , the customer service rep from the bank asked me to get the authorization numbers plus the merchant ID number from the supervisor which I attemted to do and was told they do not have merchant numbers. This is not true as if you have accept visa you must have a merchant Id number. I was then told I called the first customer rep for netflix a m***** f***** which I did not and want an apology from supervisor and the rep as well. What poor customer service, he then told me what a stupid bank does is steal my money thats all they do thats why he doesnt have a bank. I could care less what his views on the banking industry is! I expect a answer to this as I will also be calling corporate on Monday. Oh and he also said you did this yourself by putting the info in 3 times, it is what the stupid system asked me to do.

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Robert Ellis July 4, 2013 at 4:24 am

Dear Netflix Corp.

I had somewhat of a learning curve with Netflix recently that I would like to bring to your attention and would appreciate some assistance, if you can offer it?

I recently realized that if I “reported a problem” for a DVD as having “not yet been received by Netflix” . . . (even though the DVD would eventually be received within a few days after reporting) . . . my reporting would instead be interpreted by Netflix personnel as having been “LOST” as opposed to the actual “wording” selection that is used on your website, being that the DVD had “not yet been received by Netflix”.

That’s when I also learned that the “LOST” presupposition leads to an extended “ACCOUNT ON HOLD” (including my streaming services) . . . while Netflix “INVESTIGATES”. Communication is strictly prohibited with the supposed “investigators” because . . . well, let’s be frank . . . it is obviously presumed that I am taking advantage of the system.

I plead guilty! . . . as charged (in most all cases)! Yes, I was trying to maximize my DVD viewing experience (prefering the closed captions viewing for TV as opposed to no available closed caption for streaming to TV).

Ok, now I get it! . . . DO NOT report the DVD as “not yet been received by Netflix” unless I really mean to say . . . the DVD is “LOST”. Netflix translation of “LOST” is as follows: Customer already placed the DVD in the mail and Netflix did not receive it within a few business days after mailing (usually 1-2 days).

GOT IT!

Message received!

Lesson learned!

Punishment received!

Sentence served!

After the “ACCOUNT HOLD” was removed. . . I conducted myself accordingly (with my newly discovered information and resulting previous experience to be avoided). HOWEVER . . . it actually recently occurred that two (2) DVD’s were placed in the mail . . . then several days go by without Netflix receiving them (92505 zip code as opposed to my home 21044 zip code)! So I report that the DVD’s have “not yet been received by Netflix” . . . in other words . . . LOST!

Guess what . . . MY ACCOUNT WAS IMMEDIATELY PLACE ON HOLD!

Sure . . . I’m a past felon . . . guilty before proven innocent . . . but I would really appreciate someone hearing my case for what it is . . . now that I am reformed . . . because the presumed guilt from your Netflix staff and the invisible/non-communicative “investigators” are not to be reasoned with.

Let’s talk!

Please and Thank you.

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Ihsan June 20, 2013 at 7:42 pm

Dear ,
After greeting
I’m interested to be your agency in the gulf area for Netflix system
Please let me know if there is any plan from your side and let’s discuss this issue as soon as possible
Waiting your reply
Best regards,
Ihsan Abu Nafisa
CEO & Partner
Alarjowan co.
Kuwait office

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Henk J.J. Leferink June 6, 2013 at 3:55 am

Red Hastings mentioned lately about the quality of video.
Problem in streaming is compression and re-encoding, causing loss in quality.
We found the solution for lossless streaming in TrueHD.
We also found the solution for higher frame rates. Our streaming solution streams smoothly upto 120 fps. If there is any interest we can discuss the possibilities.
We are looking for cooperation and a real good partnership.
All about this and a lot more you will find on the website.

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Z. Rose May 24, 2013 at 7:32 pm

You people stop b****ing about Netflix. Its a miracle that there is a website out there with such capabilities. You should bite you tongues for making such harsh comments. My service hasn’t been perfect in the sense that it is a NEW TECHNOLOGY and it is still evolving. Like a newborn child, Netflix is still an adolescent. Let it grow and love your viewing experience, which is still second to none. Netflix needs a new, young voice and face for the company that people can grow to trust and love in regards to whats going on once in a while at Netflix. Then we could all put our trust into THAT person and we have SOMEBODY to blame instead of blaming a whole company because your DVD arrived a few days late…

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p black May 24, 2013 at 12:31 am

Netflix you must you can’t be serious about not bringing your product to BB10, is that short sighted or lack of vision, bad ,bad mistake.This will hurt you. I’m cancelling.
good luck.

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Michelle May 16, 2013 at 12:34 pm

The customer service that Netflix runs is really poor to say the least. There is an issue pending that they literally say, ” It is not our problem”, or ” It is your fault”. I use the service but I am afraid this is going to cost them a customer and I probably will bring down several others if I can help it. Facebook is really powerful. Please respond quickly to me.

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J Somers March 4, 2013 at 4:05 pm

Look, I was an early subscriber to your service and there has been a lot of poor treatment of your customer base. I have stayed with the service. Someone gave me a Playbook and I liked it and the OS so much I bought one for my wife as she has a BB and could use Bridge. I was annoyed that you folks didn’t see fit to write an app but figured it would come. Now I see that again you are saying fuck the customer we’re not going to right now–maybe later. BB can’t do much–they have to be nice to the asshole making the capricious decisions without regard for your subscribers –again. But I can vote with my feet or click as it were as I will with the friends I have left using your service as many left because of being handled poorly. Your decision maker better hope BB10 fails because you have pissed off probably 10 million or more US BB users and another 70MM worldwide. I am REALLY pissed at you bunch of asshole with Reed Hastings at the top as the worst manager of 2013.

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Sharlyn Whitson April 9, 2014 at 4:34 pm

I JUST WANT THE TV SERIES 24 put back on Netflix my husband and I were in the middle of that series, then boom it’s gone. :( I want it back! Please! Thanks, swhiXXXX@cigrovestx.com

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