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Netflix Corporate Office

Netflix Corporate Office Address

Netflix Inc.
100 Winchester Circle
Los Gatos, CA 95032

Contact Netflix

Phone Number: (408) 540-3700
Fax Number: (408) 540-3737
Website: http://www.netflix.com
Email: Email Netflix

Executives

CEO: Reed Hastings
CFO: David Wells
COO: Neil Hunt

Netflix History

Netflix was founded in 1997 by current CEO Reed Hastings and Marc Randolph.  Hastings was inspired to start Netflix after being charged a late fee for a movie rental.

The Netflix website launched in 1998 and introduced the monthly subscription pricing model in 1999.

The company went public in 2002.

By 2005, the company was shipping 1 million DVDs per day.

In 2007, the company introduced on-demand streaming video.

In 2010, the company expanded their service to Canada.

Netflix currently services the USA, Canada, Mexico, South America, the United Kingdom, Ireland and several nordic countries.  There are currently over 25 million subscribers worldwide.

{ 94 comments… read them below or add one }

Anthony October 26, 2014 at 5:20 pm

I recently watched Geography Club on Netflix. It would make an excellent TV series, starring the cast of the movie. One can always hope!

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Nico Rey October 26, 2014 at 1:51 pm

Netflix only has shows from 2010 can you update it and put some modern shows on there. Like resurrection or maybe some new seasons of every show. You only have the seasons from like 2004.

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Aaron October 25, 2014 at 3:15 pm

Please pick up Raising Hope, as soon as possible, and run with it.

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Sue Ramos October 18, 2014 at 8:26 am

I have been a long time member of Netflix. I have called to voice my complaints numerous times and all I get is a runaround about copyright, which I also don’t understand since you had all available thru streaming at one time. I started Netflix when you offered BOTH streaming and via mail, this included ALL movies and LOVED it. Then you switched it and the choices were horrible. New releases consist of outdated movies and now you have more tv shows then actual movies. I have cable and watch them, I have Netflix for movies. I want to watch decent movies not tv shows! The choices I have are worse than ever and never consist of a decent new release. I can get better movies from Red Box! Not that my one voice matters, but I am seriously thinking of cancelling Netflix again. Thank you

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C Kendall October 9, 2014 at 5:26 am

you should take over the tv series dallas and produce it on Netflix.

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Jim Whelan September 22, 2014 at 12:23 pm

To make sure you got the first comment/complaint

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Jim Whelan September 22, 2014 at 12:17 pm

I really enjoy your services and Netflix has provided many hours of entertainment for many years. My wife and I have been faithful customers of your company for more years than you can count. Now it appears we may loose your services because we no longer want to give out credit card information for payment. Most other companies who have monthly payments due will take it out of our checking account automatically. Netflix refuses this method payment which is a regular method used by many Americans. I do not want to spend extra money to get a pre paid card when this method of payment is acceptable. Can you help me to continue this great service by using my banking account information??

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CJ September 17, 2014 at 11:05 am

Having watched with great interest and enthusiasm, Seasons 1 & 2 of “Gran Hotel”, it is quite distressing that Netflix has yet to get the license for the final Season 3 [or so I've been told by Netflix reps at least 4 times that I've chatted with them]. Why, if Netflix can get the licenses for Seasons 1 & 2, is it so difficult to get Season 3. There are a lot of us waiting to find out what’s happened at the end of this great Spanish version of Downton Abbey. For those of you who haven’t watched it yet – you’ll really love it – but don’t hold your breath to find out the ending of this show. Netflix . . . why do you do this to your subscribers???

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Cindy September 6, 2014 at 4:53 pm

I find it incredulous that while the CEO of this company was motivated to start Netflix because of a “late fee”, this same person is willing to do even worse to his own clients. I am an American now living in Brazil. I loved Netflix when I lived in the US. When I saw it came here, I signed up. But in the onling signing process, I was told that USA credit cards were not accepted. So I opened another account with my Brazilian credit card on the SAME DAY. Much to my dismay, I discovered 15 months later (my bad accounting) that Netflix had been charging BOTH of my credit cards (plus international fees charged to my US account) this entire time. When I called their “customer service” Netflix offered to refund me only 1 month. I’m totally stunned. What a fraud. Not that they could careless since they obviously don’t value their customers, but I’m cancelling my membership.

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Cindy September 6, 2014 at 2:00 pm

Netflix has been double dipping my monthly payments on two different credit cards for over a year now. I have not been able to get it resolved. Watch out!

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elida granelli September 5, 2014 at 7:18 am

Hi Netflix support: I would like to have English subtitles in your movies. What should I do about it if at all possible? Elida -Buenos Aires

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jesse chavez September 4, 2014 at 8:18 pm

Its not letting me watch movies so i cancled it now its saying that it will be cancled on my last payment…what im asking is why am i going tp get charged of i cant even watchovies ….i just opend the account yesturday 9-3-14

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Thomas Casey September 4, 2014 at 7:22 am

Representative at Netflix sent me all because I asked for my refund back. There was a misunderstanding.1 Representative told me that she will issue my refund back because I thought I didn’t have the money to make a payment for Netflix in august. And I didn’t know that a payment was made.
I asked for my refund back because I didn’t get to watch Netflix all month. Well they refuse to give me my refund back. Not only that but they sent this. FWD FWD Dear Thomas,

Your Netflix account has been forwarded to our department for further review. 

Please understand that we are eager to assist our members, however, we need our representatives available to assist members with Netflix issues that we can resolve. Our customer service department has set the proper expectation regarding how our billing system functions, and how we issue credits so this email serves as a first warning for the continuous conversations pertaining to Netflix credits you have engaged in with our customer service department. We will not hesitate to take action, not excluding account termination, should this type of repeat conversation continue. 

We hope that by being alerted of this situation, you may be encouraged to discontinue this type of behavior.

**Please note that this email address is not actively monitored by Netflix staff and any replies will not be answered. 

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Lisa Preijers September 3, 2014 at 7:34 pm

I just had the worst experience with one of your representatives named Marcos. He was very condescending. I accidentally mailed my son’s Titan Fall game back instead of the movie. I received an email saying it would be returned and two weeks have gone by and nothing. I already returned the movie and Netflix has not returned my property. Marcos said it was probably “lost in the mail”. I may have to cancel my membership. I don’t need to be talked to like I am 10. For Netflix to not work with their customers is sad.

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Amber September 6, 2014 at 5:33 pm

Really? You were so irresponsible that you pretty much gave your “property” to netflix? Is it their job to track down your video game? The disk could not have been so important if you were so careless. Looks like netflix thought you a valuable lesson on how to be responsible. I bet you wont make that mistake again.

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Hank September 3, 2014 at 5:39 pm

netflix is sure not the company it once was. generally, it doesn’t seem to know what it’s doing anymore. it’s lost sight of its purpose and contact with it’s customers. it’s as if no one’s home. take this movie “Aftermath” made available recently. the film sounds interesting enough but the movie “Aftermath” that i received is in no way the one that i or any number of other subscribers ordered. (see the reviews: page after page of this same complaint) has netflix payed any attention to this? none. my account was not credited a complimentary movie or anything; no acknowledgement at all. when you don’t make good on a deal it’s called dishonest. i am an inch away from canceling my subscription (of many years) and going with amazon etc. this is just one of too many screw-ups in the last year.

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Bob August 31, 2014 at 8:43 pm

This was sent to my email and I never had an acct. with Netflix, now whether its a scam or what I don’t no! So I hope Netflix will get to the bottom of this : Dear Customer,We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.Click here to verify your account Failure to complete the validation process will result in a suspension of your netflix membership.We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. The process will allow us to maintain our high standard of account security.Netflix Support TeamThis message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and require you to update your account to

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charles hudes August 31, 2014 at 7:38 pm

the dvd’ are of such poor quality,that I am constantly having problems in viewing.
I sometimes call and get the “boiler plate” answer that you will try to???????
Many times I do not call just send the dvd back marked damaged.
I think you should pay more attention to the quality control, and we deserve some sincere consideration when this happens.
Unfortunately blockbuster is not around as an alternative.
I am sending a message to the CEO,Mr.R.Hastings explaining our problem.

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contact me please. August 29, 2014 at 5:52 pm

I am bring double billed every month..8667160414

My grandson applied for netflix in error..we should only need one “netflix”per household. Please contact me & correct..this error goes back many months .I will look look forward to hearing from you at your earliest convenience. Email address: ****@Hotmail. Com

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Amber September 6, 2014 at 6:48 pm

since netflix does not create accounts for you, it is your responsibility to not set up a ton of accounts. Its not their fault that you set up two accounts. why should they “fix” anything? Nothings broken, you signed up for a service and they rendered it. Maybe you should call so they can help you cancel it.

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Elaine Schriber August 19, 2014 at 1:25 am

I THINK THIS IS THE FINAL STRAW, CLOSING MY MEMBERSHIP, THIS IS LIKE BEING RAPED AND PAYING FOR IT EVERY MONTH

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Carolyn Montanez August 23, 2014 at 11:07 pm

Just discovered Netflix is double billing my account, after verbal authorization was given to cancel DVD component and replace with streaming feature. Netflix says DVD was cancelled and then restarted by us 6 mo. later even though NO DVDs were shown for the last 2 yrs. on our account history. Rude customer service! Don’t bite the hand that feeds you, sir!

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Amber September 6, 2014 at 6:51 pm

so, your comparing being sexually assulted against your will to a service that you signed up for? thats pretty dramatic.

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Ted Estridge August 18, 2014 at 2:41 pm

I just bought a new TV with Netlix already programmed,however I don’t like a lot of the language and profanity on a lot of the movies. We have TVguardian but I don’t think it will work unless you download the software on netflix site.Please consider this because a lot more viewers are just like myself on this matter.

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Ann August 9, 2014 at 3:07 pm

I have been a Netflix subscriber for about 2 years.

I have noticed the same reoccurring problem for me.

The volume of movies is comparatively low compared to, for example, a TV series. I sometimes have to re-play scenes to make sure I can fully understand the story as it develops.

I utilize Netflix via an iPad, and even though I have the volume turned up to the maximum in all the settings, this has been a pattern even with your new update.

In addition, I truly miss the red app logo and don’t much like the now white background with red lettering. I guess, for me, it had symbolized a warm comforting relationship, compared to the starkness of white.

I do not subscribe to a cable service, and I do love Netflix and have considered it as my entertainment dollar very well spent.

s / asKastura ; from her iPad

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tony&julia-wedge-rodriguez August 8, 2014 at 9:36 pm

ok so i have had my account seen since 2007 & it has been great! I have nothing but great expernces…. not to mention the great series that you can only find on netflixs! I have never had any billing issues aswell!!!??? Its simple pay your bill & enjoy!

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bosco August 3, 2014 at 5:11 pm

The billing and customer service people are a bunch of stupid idiots that are not only rude but useless. i didn’t realize that i had two accounts so as a result i was billed twice. they are not willing to issue any type of credit – cancelling my account.

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Amber September 6, 2014 at 7:05 pm

so, netflix is a SUBSCRIPTION. That means when you sign up they give you service. If you sign up for accounts all willy nilly your going to get a charge! I mean You are the one who sets up the account. Did you really not think that something was strange when you had to resubmit in you your card info and re agree to terms of use? So, Obviously netflix is not responsible for your mistake. They did their part by making the service available when you signed up, maybe you should be responsible and do yours.

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James Kay August 2, 2014 at 5:32 pm

I have been a satisfied Netflix customer for 4 years. I love your service except for one nagging item.
See my request copy attached “Delete Movies I Have Recently Watched” dated 7/22/14
I have called customer service today to inquire about those requests, both verbal and written. Your representative informed me that I probably will not get a response and it’s takes a long time, if ever to update and change features.
He suggested I set up profiles for each child that has access to my account. I was not aware of the profile feature and checked it out. I have set up profiles for my other family members. This will be a help for me to see what my children are watching.
I now have a suggestion for the profiles feature. Can you make them pass-word protected. Something like my satellite tv system where each member of the family has a password and each has limited access to adult features. That way I can monitor my childrens accounts but they can not see what I or my wife have been watching.
My reasons are still the same. I have young children and do not want them viewing movies I have watched that are rated “R” or NC 17.

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Deborah July 30, 2014 at 5:53 pm

This company has THEE most unprofessional and ill mannered customer service department I’ve ever had to deal with. They charged my account at 20 days thinking I wouldn’t catch into guess…. idk. Last I heard a month is 28-31 days!!!! I called to fix it and all the way up to supervisor level was insanely rude and unprofessional!

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Gary Johnston July 27, 2014 at 9:00 am

This company Netflix is now a horrible company! I chose what I thought was streaming + DVD service and I get DVD service that’s it, when I had Netflix for streaming back in 09 they were very humble to customers. Now, not so much! Now that their CEO
Has some money in his pockets he or someone on his staff desides that when a person makes a error due to not knowing what’s all changed, and they have all the way down to the quality of customer service reps! Did anyone else know that if they bill you for DVD service that you don’t get the ability to stream! I wasn’t aware of that until tonight, they informed me that the money I payed was for DVD only, and it was a mistake made! Because I don’t order dvds to my home! I stream them from Netflix! If I wanted to get a DVD which rarely happens I would go a half a mile up the road and get a movie for $1.24 watch it and take it back! All I hear from the Netflix supervisor is oh I’m sorry for your bad luck you have to pay 12.99 more which would mean I will have to pay around 25 for both…I only want the streaming ability I had in 09′ .I just payed Netflix yesterday and they will not switch my plan to streaming like it’s supposed to be! In 09 they had a remarkable company their reps and supers went out of there way to make things right! Now they think they can’t turn into nothing? Blockbuster did!CEO email me! Asap

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Heidie July 26, 2014 at 7:20 pm

Hi,
My name is a Heidie McCall and I’ll get right to the point.
How do you decide what to put on Netflix?
My production company the Factory West has completed a 13 episode comedy/satire TV series ready for broadcast. Each episode is 22 minutes.
The series is titled Patrishaa’s Workshop and it is out of the ordinary but extremely funny.
I have recently produced a short for Voodoo Doughnuts that involves the main character Patrishaa.
http://youtu.be/ysAcnRfOG2g Voodoo Makes A Move:
Featuring “Cat Daddy” & Tres
It sure would be terrific if you would offer this eclectic series.
To be completely honest here my husband and I are aging artists that decided to produce a TV series a few years ago and we finally have it.
We have been chastised by many for forging ahead with our muse but we came up with what could be the most unusual TV series ever! And we have season two almost ready to go.
Would you be interested in this?

Sincerely,
Heidie

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Elaine Schriber July 25, 2014 at 2:44 pm

THIS SERVICE SUCKS

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Elaine Schriber July 25, 2014 at 2:43 pm

Is Netflix going out of business? Seems like it, the new movie that come out on all on a very long wait, what do they have 5 copies, here is a brilliant idea …….WHY THE HELL DON’T YOU RUN OFF MORE COPIES I’m sorry but this service is the worst, keep this up and you will end up like BLOCKBUSTER

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