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Metro PCS Corporate Office

MetroPCS Corporate Office Address

MetroPCS Communications, Inc.
2250 Lakeside Blvd
Richardson, TX 75082

Contact MetroPCS

Phone Number: (214) 570-5800
Fax Number: (214) 570-5859
Website: http://www.metropcs.com
Email: Email MetroPCS

Executives

CEO: Roger D. Linquist
CFO: J. Braxton Carter II
COO: Thomas C. Keys

MetroPCS History

Metro PCS began in 1994 as General Wireless, Inc.  The company was founded by current CEO, Roger Linquist and Malcolm Lorang.

In 1998, MetroPCS filed Chapter 11 bankruptcy and emerged from bankruptcy in 1998.

In 2004, MetroPCS Communications began a subsidiary of Metro PCS as part of their restructing.

In 2009, a 3G network was launched.  This was followed by the launch of an LTE network in 2010.

MetroPCS is currently the 6th largest wireless network in the US with 9.5 million subscribers.  Although the company is a Delaware corporation, the Metro PCS corporate office is located in Richardson, Texas.

{ 110 comments… read them below or add one }

Samir November 20, 2014 at 9:09 pm

I am a long term customer and have been satisfied with the service but never with customer service. Had a lot of issues that took them months to resolve, especially with international phone calls to my country Algeria. Since February 2014, I have been calling about the international calls to Algeria dropping all the time. The service was always poor and had to deal with incompetent reps, never any answer in regards to the reason why I was having the issue. I called 20 times and had to repeat myself and explain the situation every single time! and all the rep did was opening a new ticket and never single follow up. In the summer, I was asked to update my two lines and get a new phones (for a better service) because they were going to use T-Mobile network. I felt there was a catch, yes they did improve the service, however, today I was shocked as the rep informed me that they shutdown my international phone calls to Algeria for both lines. They said sorry no more, MetroPcs decided Algeria is not on the plan anymore!!! Metro is letting us down forgetting that they became big because of loyal customer like us…

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Ben Dover November 19, 2014 at 1:46 pm

Changing my name to Ben Dover, because that is what Corporate BS does do the general public. Call customer service they transfer you to Manila Phillipines or Bangor India. Can’t understand a freaking word they say and always saying “I understand.” Makes me want to punch my computer monitor. Welcome to Corporate greed and cheap labor at its best.

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Hope November 15, 2014 at 2:21 pm

On October 8,2014. I paid my $56.00 phone bill using my debit card. I paid using the mymetro app, but to my surprise they took two payments and only gave me one confirmation number, and never gave me credit for the other payment. I have been fighting for my credit for one month. I took my bank statement to the store, and they called the payment support department and of course they claimed there is only one payment. I’m over metro pcs. I want a resolution. Its there in black and white on my bank statement. No one wants to help me.

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Brandi Riddle November 14, 2014 at 1:04 am

I recently bought 2 new phones from one of the stores, and I have been with Metro going on 5 years but this recent incident has made me rethink this company and I am seriously thinking of dropping metro due to inadequate help and passing the buck to someone else instead of customer service and satisfaction. There is something wrong internally with one of the phones. And the only time I can us it is when I stay home and turn Wi-Fi on. When I leave the house I might as well not even bother taking it with me cause it doesn’t work no signal, it says no network. Ive been back to store which sold it twice, then3 other stores after that and needless to say the many numerous phone calls I have made and only thing I got from them was a confirmation number or reference number which is #CC700192 and a $10.00 credit wow that really helped. I purchased on 11/2/2014, and it is now 11/13/2014 and I am paying for service I cant even use. So they ordered me a new phone which why couldn’t they give me another one from the store it seems yall can take our money real fast and sell us anything under the roof of your stores but when something I wrong yall cant seem to find the right answer for your customers who spend good money with yall. No response from customer service who gave me the reference number, I did get a text from them stating the situation has been resolved. Like hell it has been resolved I want some answers TODAY, my time is as important as yours. Lets see if you can handle customer service because word of mouth goes a long way and believe me when I say it goes along way, TRUST ME!!!!!!!!!!!!!!!!!!!

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wayne johnsou November 7, 2014 at 11:28 am

my name is Wayne Johnson I am paying for my Rhapsody account from MetroPCS I am experiencing difficulties with my buffing on my music my music does not play when I leave Cambridge mass. Central Square when I’m in Central Square Cambridge them it plays the way its supposed to play without these Central Square it stops playing. And I need to have this issue resolved because am paying for the service my phone number is 857-939-6663

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Ronda November 1, 2014 at 2:19 am

I went to buy a new phone from metro pcs. I informed the worker I wanted a galaxy note 3. I paid 900 dollars for the phone.. 4months after having the phone it stop working.. I went back 2 the store and asked about how to put in a claim I also asked them why is my phone different from the other phones they stated they didn’t know I went to 3 stores before someone told me I had the galaxy note 3neo.. I put in a claim for a new phone and I been waiting for a month and a half for my phone 2 come in the mail.. insurance keeps telling me they are trying 2 reach the vendor 2 see what happen to my phone.. meanwhile am still paying $70 every 2 weeks for a phone thats not working…lmao..

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lionel verdun October 27, 2014 at 11:38 am

Why do we have to pay $3.00 sevice charge when we make a cash payment at the store. Thats $36.00 dollars a year for no reason other than they want to do it. Don’t make any sence to me. Somebody please explain.

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Austin September 19, 2014 at 11:44 am

They sell fraudulent third party insurance, a insurance company with no contact number and no website, will be filing a civil lawsuit on Monday, and seeking a class action lawsuit as a further course of action.

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Robert Hanley September 13, 2014 at 11:09 pm

I bought a phone from one of the Corporate stores in Long Beach California. From the start, the phone would not charge. We have gone back four times. They will not exchange the phone unless I paid $30.00. I have contacted the corporate offices in Texas to get this resolved. If not, I will contact consumers affairs. Do not buy from the store on Bellflower in Long Beach.

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Ian October 9, 2014 at 5:46 pm

having same issue. just purchased phone from corporate store in Lakeland, florida. phone would not charge. brought it back not even 24 hours later and will not refund or exchange.

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Chi Hung Luan September 12, 2014 at 9:14 pm

Your departments and authorize dealers is not taking the responsible for my celluar phone

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Rita September 9, 2014 at 4:47 pm

i went to the 7825 Cedar Road, Cleveland, Ohio 44103
The employee was very upset that i even walked in the store to pay my deductible for a claim i filed on my phone. The way he treated me was unacceptable. The guy kept talking down to me like you people make things harder than it needs to be. The system is design for you not to come in the store but you want to make up your owns rules like its burger king. Then he asked me who sent me to the store. i showed him a paper I printed off the internet that verify I choose a dealer store payment method. Then he continues by saying your never get no where in life with that type of attitude. During this conversation I asked him if he was having a bad day. He said no but continues with his you people comments. Another gentleman was also in the store but I wasn’t sure if this person was an employee or his friend. The other guy comments or agrees to everything that is being said. I have two degrees and degree or not no one should be talked to in that manner. It was around 1:45pm so however he woke up feeling he should have been able to shake that feeling. The gentleman was a middle age dark brown may have had a bold head. (He had on a hat) He had a beard with some light gray scatter hair. The gentleman was Roughly 210 lbs. with an attitude. Better customer service is needed

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Corey Stock September 1, 2014 at 9:55 am

No phone service for 4 days now….called them from my landline phone…..exercise in futility…can’t talk to a person….They should change their name to Metro POS.

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steveandroland September 1, 2014 at 7:57 am

Metro PCS is not a GOOD company. It is a ripp off If i had a Facebook or Twitter page I would and will some day post Everyday what a Truly Horrible company this is.
Steven Collins
352 497-****

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steveandroland September 1, 2014 at 7:47 am

I have an LG phone it stopped working on 08/16/14. It is still under warranty. I called the tech support line she told me to go to metro pcs on NE 35 th. St. In Ocala Florida. They told me to go to 1700 block of East Silversprings blvd. In Ocala Florida. She told me a replacement phone would be at that store on Wednesday at 4 pm. When I went there their was NO replacement phone the “salesman” if thats what you call him. Said not my problem. Someone named Irene was bringing it from some place else maybe friday. Needless to say friday NO replacement. I wanted them to know my Metro pcs phone is my lifeline with me elderly father that is very sick and his Doctor.
I want Mr. Rodger Linguist and who ever this Irene lady know If something happens to my Father ITS ON YOU and your Shade Tree Company.
I would not and will not recommend this company to anyone Ever!!!
Thank you??
Steven Collins

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roe Genovese August 30, 2014 at 12:35 pm

I am highly insulted. I think about your PCs thinks that consumers are really stupid. I made a payment on my phone bill online and because their systems were down for maintenance I received a message stating to wait 2 hours for a confirmation number. after waiting three and a half hours I decided to cont act Metro myself since I never received the confirmation number. the customer service rep stated to me that the payment was never received. I contacted my bank who stated that the transaction was approved edit that show declared it up there at. after spending a half an hour on a conference call with my bank at MetroPCS we were on successful to speak to anyone at Metro PCS that can resolve the issue. my bank proceeded to ask the customer service rep at metro pcs to provide us with a fax and phone number where a release form could be issued so the funds could be put back on my debit card and a new payment made. we were given the fax number to a Treasury Department and were told there is no phone number for this department. after numerous calls to the corporate office since no one ever sex with a big back with the authorization form I truly do not believe that show even has a Treasury Department. there is no listing for them anywhere I let you speak to someone the wood has a number for this apartment. in conclusion, my phone was turned off yesterday it’s after calling back to corporate office again and making a big stink with customer service I was given a claim number and was told my phone would be put back rubs for 24 to 72 hours until the money was put back on my account which should be within 24 hours. 48 hours later this money is still not showing up. I think this is utterly ridiculous and something needs to be done about this. they’re quick to take your papers every month the way you have an issue no one seems to know jack about Jill. I have totally and utterly frustrated.

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Ernest F. Williams August 29, 2014 at 2:46 pm

1100 E. Victoria St.
Carson, CA 90746
August 29, 2014
MetroPCS Communications, Inc.
Attn.: Mr. Roger D. Linquist
CEO and President
2250 Lakeside Blvd
Richardson, TX 75082
Re: Complaint Letter – (310) 243-2330
Dear Mr. Linquist:
I have been in contact with several different people & or departments at MetroPCS, regarding my Nokia Lumia phone (5100). I have paid my phone service approx. 2 weeks ago. No one is getting back to me. They have tried to re-boot my phone, all of these remote ‘ideas’, then they claim to ‘want’ to call back, but never do. At this point, I am sad to say we need to no longer work together. I won’t tell anyone of my experience, as I always push your product, as I work for a State University. I am wanting someone somewhere to simply:
1. Turn your phone off for 10 mins.
2. Try to imagine all the calls you miss, don’t answer, or the backlash from people saying you are ignoring them.
3. My mother claims she thought, “You were ignoring my calls; I was so hurt’. Thank you guys for that! (Smdh).

I am trying to get this resolved, asap.

P.S. Please call me, to explain why I have insurance, and your huge company is helpless!! This makes no sense. I am hoping someone there will say: ‘I am not like all the rest of these people over here; Let me call Mr. Williams to resolve this, since we have done several re-boots, 3 Tech-escalated tickets, no response (I hope they were not DUMB enough to call the PHONE, I AM CLAIMING IS DEAD), to leave messages.

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Samantha August 20, 2014 at 2:30 pm

Firstly I ordered a phone off the metro pcd website, okay so I get ready to switch my phone service from my now old phone.After contacting customer service three times and then going into a authorized dealer store.They all tell me my phone service can’t be switched because the sim card that came in the mail with my phone is not compatible with my phone.I’m like what the hell so what do I do. Nobody can even asnwer my dam questions.I’m.really starting to hate metro pcs..Can someone help me asap

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David August 18, 2014 at 2:31 pm

Will you guys get a bigger phone than the Mega if so the Sony Xperia 6.4 would be great just a thought in case Samsung Doesn’t make a bigger phone.

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Deana August 9, 2014 at 12:46 am

I have a huge problem and have spent well over a month trying to get copies of my text messages for a legal court matter! I have been advised to call and contact so many people and reached a dead end. Maybe Mr. Keys the CEO can help me! I have a trial date coming up that I had to get continued because of METRO’S misgivings! All I need is a log of the times and phone numbers text messages were sent and received on one particular day in June I**I do not need to see the contents of the text I merely need to show the court that I WAS NOT TEXTING WHILE DRIVING**
WHY IS THIS SO DARN DIFFICULT!!

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john f potter July 27, 2014 at 6:34 pm

what is the problem with metro…..i bought a samsung galaxy s5 & can’t make or recieve phone calls….the alleged customer service is completely nonexistent , worst ever…..i want my money back……why do you advertise programs & products that don’t work & then expect customers to pay for them….and trying to talk to a human doesn’t happen…..very f***ed up company…..you don’t care about you customers…..you f***ing suck….

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Ormelia July 25, 2014 at 2:31 am

xxxx N.W. 199th Terrace
Hialeah, FL 33015

July 21, 2014

MetroPCS Communications, Inc.
Attn.: Mr. Roger D. Linquist
CEO and President
2250 Lakeside Blvd
Richardson, TX 75082

Re: Complaint Letter – Account Number: (786) 274-2562

Dear Mr. Linquist:
I have been in contact with Mrs. Kim Reina, Market Operations Supervisor, regarding my account with Metro PCS. Mrs. Reina on her first email states that she would do her best to arrange a refund. Next thing she informs me is that Metro PCS does not warranty the product I purchased because Metro PCS does not carry this model. My questions are, first, how did I buy a product at your store that you do not carry? Is that possible? I have attached proof of receipt. Second, how can you sell a product that you do not carry warranty for, when I was told that you do, loud and clear!
It has been more than a month that I have been in contact with Mrs. Reina, and unfortunately, nothing was done, except exchanging emails with a supervisor that apparently did not do anything to give me a good customer service. I am extremely displeased and disappointed with your company.
I am enclosing all emails exchanged between your employee and myself, as well as letter sent to your attention June 11, 2014, for your reference.
I hope to hear from you soon with a solution to this matter.
Sincerely,

Ormelia Kaniski
cc: CFO: J. Braxton Carter II
COO: Thomas C. Keys
Mr. Juan Clarijo
Mrs. Kim Reina

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Tabby August 26, 2014 at 6:29 pm

Hi Ms. Kaniski,

I am trying to send a letter of complaint as well. Did you have any luck when you sent your letter?

Did you mail your letter to the address above?

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Brandon July 20, 2014 at 8:49 pm

I am try to get my unlock code so I can go to tmoblie Metro pcs won’t give me the unlock code when i own the phone.Metro pcs may be cheap but there horrible cell company thats why i want to switch.

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Deiadra Edwards July 16, 2014 at 2:17 pm

I went into MetroPCS store located at 3336 Wrightsboro Rd #2, Augusta, GA 30909
(706) 738-4880 on 07/15/2014 at 6 pm and young lady appearing to be the manager at that time began assisting me with the purchase of a phone. Upon filling out the application the young lady told me that she had to sign me up on the $60.00 plan and it was the company policy. The young lady insisted that I got the $60.00 plan she stratched thru my application and selected the 60.00 plan. The young lady also tried to get me to pay $112.00 for a phone that only cast $49.00. I feel that something needs to be done about this situation i dont’ feel that it was the first time that she had done this to anyone. I look forward to hearing from someone about this issue. Thanks, Deiadra Edwards 706-840-8852

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dc July 14, 2014 at 4:28 pm

HI I MOVE FROM NEW YORK TO MIAMI AND THE PHONE LG SMALL WORKING WONDERFULL AND NOW I HAVE A YEAR IN MIAMI AND THIS COMPANY SIGNAL HERE IN SOUTH FLORIDA IS TERRIBLE BAD AND LIVING IN FONTAINBLEAU MILTON APARTMENTS AND IS NO METRO PSC ANTENAS AROUND HERE AND THECALL DROWN EASE THE SIGNAL IS NO BARS ALSO NEAR THE WINDOWS AREN’T WHAT ICAN DO I LOVE METRO PCS PER IF THIS PROBLEM PERSISTE I GO TO SWICTH TO ANOTHER COMPANY THANKS

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Frank Smith June 18, 2014 at 10:05 pm

I like metro pcs and that is changing very quickly as problems araise. First off i bought two motion phones when the first came out the one just completely stopped working 2 weeks after I bought the phone from my nearest store just in town. When I took the phone back I seen the store has closed it’s doors then I looked up the closest store to me is 30+ miles away one direction. This is problem one. I just bought another phone a week ago and the internet isn’t working. I call and they gave my a ticket number then told me to call back in five days. Today was day six and they said their techs. Didn’t leave a note for the problem and that I’ll have to take the phone to the store. happens to be 30 miles away in each direction. I have no use to take that drive .ust for a phone with such sucky service.I’m going back to landline and sticking with something that has worked for centuries . Metro pcs needs to expand and.verizon needs to lower their prices. Anyways why does the whole world need to track my location all the time anyways. Cell phones gets in the way a

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Frank Rex June 17, 2014 at 1:38 pm

To metro p c s corporate office I was trying to locate another phone like the one i had due to water damage due to no help from your customer relations help center trying to let them know that my phone was not working operator 907 the noise in the back ground was so loud that i could not here her so i cancilled my contract with metro p c s lost my phone number with metro p c s becouse she wanted me to pay next months payment i told her why the phone is not working i will not be back with metro p c s no more. I

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Mohammad Merchant June 8, 2014 at 1:39 am

I was recently been terminated as a authorized dealer, My store was under purchase contract with a buyer, called vp Orlando to check on approval status found I was being terminated. Took the business from ground zero to 181 percent up and came out with nothing. I have 3 month old daughter and 72 year old father to take care, I really put lot of my time and money in metro pcs and they through me on the street with 10 day notice, All I have now is cell phone repair shop in Orlando, which I recently launched please choose Connect PCS for your cell phone repair, We offer low price and guarantee work.

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Stacey Samuels June 6, 2014 at 5:25 pm

I am truly upset. I lost my phone. In return I had the service suspended Friday May 30, 2014. I also had a high security code put on the account which was my deceased sons name and age of death. I also went to purchase a new phone on the same day . The operator had placed some other security code on my service. Well it was a good thing the guy at metro new me. I was given a hard time purchasing a phone . I eventually purchased the phone. I paid my bill with my debit card . At that time no one asked for any security code. They took the payment. Now I have a phone with a Spanish speaking lady on my voicemail. I took the phone in he said go home call 611 and ask them to refresh your phone. I have been going to hell and back over a mistake someone else mad. I am highly upset . I pay 3 bills monthly thru metro. I am not being treated like a loyal customer. You cannot treat people the way they do and expect loyalty. You guys need to get some operators where you can understand their diction.

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carlo May 27, 2014 at 9:20 pm

TO THE CEO OF METRO PCS LAST APRIL I SEND MY PAYMENT BY MAIL WITH A CHECK SUPPOST TO BE FOR $65.00 BUT I OUT THE WRONG CHECK I MADE FOR DICOVER CAR FOR $132.46 BUT YOURS EMPLOYES TOKE THE MONEY AND NEVER REALISE THAT WAS MADE FOR DISCOVER CARD AND NOW THEY ARE TELLING ME THAT I HAVE A CREDIT FOR THAT AMOUNT WHAT IWANT IS METRO PCS IS TO RETURN MY MONEY THE SOONER THE BETTER BEFOREI GET A LEGAL HELLP I WILL WAIT FOR YOUR RESPONSE BECAUSE THEY ARE WITHHOLDING THE MONEY AND CASHINH A CHECK NOT MADE FOR YOUR COMPANY PLEASE LET ME KNOW HOW YOU CAN SOLVE THIS MESS THANKS

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STEPHANIE May 16, 2014 at 12:55 pm

THIS IS DEFINITLY A COMPLAINT! Since I purchased your phone about 3 or 4 months ago, Ihave been trying to set up my online account! I should be able to monitor my account activity at any time. The issue is I have called over a dozen times since then. NONE OF THE CUSTOMER SERVICE REPS COULD HELP ME SET UP THE ACCOUNT! they even told me my security question was incorrect. I KNOW THE NAME OF MY PET! Each time I have called, I get locked out, hung up on, or told I would receive a call from a supervisor within 72 hours. NO ONE HAS BEEN ABLE TO HELP ME SET UP MY ONLINE ACCOUNT. Very funny how I can make a payment online without any issues. Who can help resolve this issue? How is it that your own company does not recognize my number except when it’s payment time? None of my bluetooth account can recognize it at all or link to it.

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Sister Debbie June 20, 2014 at 10:26 am

I have the same exact account and no resolution. If I was not pleased with the coverage, price and phone I would go to another company,

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jorge May 15, 2014 at 11:32 pm

Hello and good evening to all Fox channel 31 Denver. You are my favorite channel for news!!

Now to business shall we? ;)

Metro PCS is entering the Colorado market, great news for customers trying to get a cheaper phone service, but I am affraid I have bad news and I am asking reporters at KDVR to investigate.

Blu Wireless (Bluwireless ) current Metro PCS Authorize Dealer in Denver and Brighton CO are abusing the law and abusing their employees… and getting away with it.

Abdu (Owner of Blu Wireless or bluewireless) and Brashid (co-owner and general manager of Blu Wireless or bluwireless) are only paying new employees $500 for 30 days of training.

It doesn’t stop there.

After employees are trained and hired, Bluwireless takes aprox. 45 days to produce a 1st payment, Bluwireless fails to provide a proper paystub to employees. Abdul and Brashid rub on employees faces there is not enough proof for them (employees) to come up with tangible “proof” to go to court or even make a case of it.

I have listened to my friends who work for Bluwireless (Abdul and Brashid) how humiliating they feel after receiving a shorted paycheck and not being able to get through Abdul and Brashid for a quality paycheck for their hard work.

$500 after 45 days of work is an insult to anybody , no matter race, economic status and place of birth, people deserve to be treated fairly and with honesty.

I have seen my friend cry because of getting a poor paycheck from Bluewireless.

I am sick to my stomach knowing there are business owners getting away with employee abuse.

I promised my friend that for each tear I have seen her spill due to Bluwireless abuse, I would help to seek justice for her anguish, frustration and abuse. America does NOT need abusive employers!

Bluwireless in Brighton CO
+1 720-634-4957
Current manager is Alex
Ask for Abdul or Brashid

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Gabriela May 14, 2014 at 8:31 pm

I just want to let the CEO of METRO PCS know that your company is the worst and i will be contacting my lawyer about how your company and the supervisor you have running the main store are no help at what so ever and the phones your company has provided me with are worthless i have never been so disrespecte in my life i could not believe how you let the people talk that to customers and turn around sale a phone that doesn’t not work or hold a charge nore can i answer my phone. Two time ive had to replace the phone your compayn has provide me an both phone are the sameway and im having to pay for phones that do not work i know that not right i paid good money and got in return the two worste phone in the world and i had requested a refund my money and all im getting is the run around and your workers putting on hold and answering the phone and hanging up i didnt know your company haired childrento work for you.

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Heather Deuel May 25, 2014 at 1:30 am

Is anyone interested in a class action lawsuit against metropcs? False advertising and breach of contract to start. I’m done with metro. They have no interest in even trying to help me get what I have been over charged for repeatedly (unlimited data). My e-mail is hdeuelXXXX@gmail.com….somebody has to do something I know I’m not the only one.

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hazel May 28, 2014 at 5:59 pm

Heather I will join your class action. My bank paid metro and metro said they didn’t received my payment when it does show at the bank. metro suspended my acct and doesn’t want to give me my money bank.

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roe block June 22, 2014 at 9:01 am

I will help u as well heather. I’m fed up.
I’m unemployed and they are taking my money using employees less qualified than I am to work for them.

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Stephanie Wilson May 8, 2014 at 4:56 am

I have not recieved my cash rebate please direct me to the persons responsible for following through with this commit ment contact number is. 817 361 XXXX

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STEPHANIE May 16, 2014 at 12:59 pm

seems to be a regular problem. i have been text/and emailed that my “rebate” is on the way. That was over a month ago

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Maria Garza July 7, 2014 at 4:38 pm

Me too I called and did my change of address and they still sent it to the wrong address. Now I have to wait another 30 days to receive mine…ugh I’m so done with metro…..

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aletta May 7, 2014 at 10:58 pm

Ive only had service with metro pcs 3 months…im am very disappointed with the customer service and lack of help to resolve issues .twice ive paid with 611 on my phone with my debit card, and twice its been authorized …but metro hasnt collected payment …my bank has called asking for a fax of no intent of collection and merchant id so they can release funds back into my account , so I can make the payment, but nobody can do that, nobody knows who can, I cant get anyone to help….my moneys on hold ,my phones are off , and lasttime it took 15 days for them to release the money…who knows how long this time! This is so annoying…..customer service sent me to payment center…payments sent me back to. Ustomer service…supervisors couldnt fax anything, and dont have any info on who can help…..im so going to a new carrier , which sucks because iI just bought 3 metro phones , waste of money…

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roe block June 22, 2014 at 9:06 am

That pisses me off.
I’m sorry. I wish us as a people had more power over sh!t like this.
It gotta take something huge for them to start even pretending to make changes in our favor

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Carole Lee May 5, 2014 at 11:12 am

I bought a smartphone through Metro PCS for my 32 year old disabled son in February 2014. He paid his bill on the 15th of each month, five days ahead of his due date. On April 15, he paid his bill in cash at the local Metro PCS store. I asked him if he got a receipt. He said yes. On April 21, his service was disconnected due to non-payment. I went to the store where he paid his bill on April 25 (my day off). The store representative remembered him after I showed her his picture. She told me he had given them the wrong number and the payment had been credited to another man’s account. My son has given that number to all his friends and family and had not given any of them the wrong number. It is my belief that the representative typed one wrong number because the bill he paid, was one number different from his. Initially, I was told that he would have to pay again and he would receive no credit for this error. She said there was nothing she could do. She suggested I call customer service. I did so while in the store (on speakerphone). After I was about to be transferred to a fourth person, she told me to just hang up. Then she called customer service. After some discussion with customer service, she told me I needed to fax his receipt to the customer service fax number with the correct information written on the receipt. I did so on April 25. I called again on April 27. I was told it would take 3-5 business days for his service to be restored. Today is May 5. He still does not have service. Soon, it will be time to make another payment. He has paid for someone else to have service. He is on a fixed income and can only afford to handle his bills. I am here venting out of frustration. You have some serious customer service issues that need to be fixed. I’ve been with my service provider for 8 years. I tried to get something more affordable for my son. Now, I’m feeling like you pay for taking the cheap route.

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roe block June 22, 2014 at 9:20 am

How sad.
Also because some people take it racially, or because they live in the urban part of town.
But I think its safe to say big corporate companies see us all as green bills.
Just different face values.
Life works in crazy ways. You or ur son will get something good done for him in that nature when u least expect it. Weather you realize it or not.
Think positive thoughts, they really become reality

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al taylor April 28, 2014 at 6:27 pm

I would like for my email address to be forwarded to Marketing or advertiisng dept. I have an idea for branding Metro and would like to visit with someone about that

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Darryl Smith April 24, 2014 at 8:27 pm

I have been a loyal customer and advocate for metro pcs for several years until recent adverse encounters that can only be explained as ‘Metro PCS Inc.- Policies and Practices’.
To call metro pcs ‘Customer Service Representatives & Supervisors’ a bunch of Con’s and Tricksters’ would be an understatement.
What started as me contacting metro pcs to complaint about a metro pcs dealership who was over charging metro pcs customers paying their phone bill turned into a nightmare with, ies, unlawfully upgrading my account, turning off my phone service for 3 days, hanging up on me intentionally, and leaving me on HOLD for over an hour, and sending customers ‘used and damaged replacement phones is unbelievable. After making several calls regarding my complaints against a metro pcs dealership continued to be ignored i informed a supervisor that i would be discontinuing my services with metro pcs after my billing cycle ended. I was asked to talk with their ‘Customer Appreciation Department’ before terminating my service with metro pcs. The customer appreciation department asked me if they could offer me a Upgrade on my phone and asked which ones i liked. I stated that, “I would stay with metro pcs as a customer if they wanted to give me the Samsung Galaxy with the amenities”, after a couple attempts to steer me towards other phones failed the customer appreciation representative agreed to sending me a ‘new samsung galaxy’. However, what I received wasa used and barely working ‘LG Optimus L9′. Making numerous calls back and forth to metro pcs regarding the used damaged phone sent to me, i was now told that no ssu.g galaxy’s were available at this time. I was told that a Credit was added to my account so that i could go to metro pcs store and buy a sim card and case for my phone the L9. I went to a metro pcs store whereby i ended up paying for the amenities myself (i needed to get the phone on asap.) Upon spending around $70 plus dollars to get the phone necessities i started noticing that the phone would Black Screen often and Battery Life was around 1 hour usage (see my service data usage). From this point on its been a stressful and discriminating ordeal contacting metro pcs. Most recently metro lcs sent me out another phone a supposedly better phone ‘Nokia Lumina 512′ which i soon found out was inferior to the L9 and didnt work with my sim cards at all, and calling metro pcs again i finally decided to take this matter to court. I stuck right now with 2 defective phones and a personal lost of $200 dollars in personal expenses.
All i wanted was what waspromised to me from customer appreciation and i would have been happy. But now it seems that i have to go to court to get any justice from metro pcs. Everyone should do the same instead of just walking away and taking the lost. I figure my win will give others the encouragement to fight a company who purposely hired liars and trickster to run their customer service department.
This is “Notice to the Metro PCS Inc” of my INTENT TO SUE” should this greivance fail to be resolved by corporate management.
Respectfully;
Darryl Smith
(951) 224-xxxx

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Janet Locsos April 24, 2014 at 3:06 pm

I bought my phone and started my service on February 3, 2014. In March I made my payment on the 3rd when I get my social security disability. My service was turned off because the people in the store at Babcock and Huebner Rd. in San Antonio, Tx 78240 told me that paying 1 day later should’t make a difference, but Obviousely it does. Then they told me I could change the payment date online, which I did. Then on March 3rd my service was turned off Once Again. They also had my pin number and my security question wrong. I just got these issues fixed today. When I told them they needed to change the due date to the correct day – the 3rd of each month, they told me there would be a Five Dollar fee to do this. I was so frustrated, so I just hung up. I just tried to contact your Corporate Office and now my phone is telling me that I can’t use 411. I then looked up your information on your website for Corporate. I’ve called several numbers and all I get are people at different Call Centers. I am Paying $65 a month for this Horrible Service????? As I mentioned earlier, I am a person with a Disability, which means that If this is Not Resolved the way it should be, I will report Metro PCS to the Disability hotline tomorrow, which is Friday April 25, 2014.

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Mark Irvine April 16, 2014 at 8:56 pm

The last person at metro who refused to connect me with a supervisor, and hung up on me is “LYNCH”, #304547.

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Mark Irvine April 16, 2014 at 8:42 pm

Metro is too stupid too answer this complaint so it is message for other unhappy customers to see. I am writing because their customer service is created in the image of the company president, that is why the CS employees are so stupid and ineffectual. The supervisors refuse to answer the calls. They put me on hold for long periods then hang-up without answering the phone. Someone that is too stupid or too afraid to answer the phone should not be a supervisor. I called back 6 times and could still not get a supervisor on the line. A supervisor is needed because the morons that answer the phones have not been able to fix the problem in four months. So I am filing suit is small claims court for $5000.00 for fraud, breach of contract, breach of warranty of merchantability, and interference with contractual relations, unlawful business practices, etc. If everyone making a complaint would file a $5000 small claims action maybe they would change and listen to our complaints and act to correct the problems that prevent service and interfere with making payments, data loss and loss of use of the service due to fraud. You can serve them anywhere in the US for under $60 through a local process server and it just takes 10 minutes to fill in the small claims forms. Let’s make a statement and every body file to get some money back.

Sue for a refund for any and all phones purchased and for not providing a working web site to make payments timely, an incompetent customer service department who cannot afford a supervisor to clean up and fix the problems of the phone answering morons, and for the ineffectual service that we pay for each month. Then switch companies. We could cause the metro problems if you spend the same amount of time it took to make the complaint but channel it to more appropriate sources we can force change and make them pay for their ignorance and disrespect and theft and fraud.

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Caprice Bennett April 16, 2014 at 2:22 pm

Good day.Am in hope of a representive to contact me with regard to a package I mailed to MetroPCS PO Box 5119 Carol Springs. Illinois in error. Please contact the metro pcs 903 944 XXXX. Thank you.
Kind regards,
Caprice Bennett

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Caprice Bennett April 16, 2014 at 11:07 am

Good day.Am in hope of a representive to contact me with regard to a package I mailed to MetroPCS PO Box 5119 Carol Springs. Illinois in error. Please contact the metro pcs 903 944 XXXX. Thank you.
Kind regards,
Caprice Bennett

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Kevyn Wooden April 16, 2014 at 1:15 am

Someone hacked my account info and changed my password and stole my secondary phone line. Metro will do NOTHING to help me with this. On the phone I am told to go to a “corporate office”, but there are NONE in this city!!! I have gone to different stores and they all said to call Metro… Metro says go to a store! Gave my ID and everything pertinent and still no help. Someone is using my account freely and Metro is doing NOTHING to stop it. Have had them 3 years and no customer support in person or on the phone.

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Thomas Cangelosi April 14, 2014 at 4:49 pm

I purchase my phone on April 14,2014. Mobile hotspot was not working,talked to 5 different people,including 3 supervisors. I was told to take phone back to store for a full refund,upon returning to the store they said there was nothing they would do.
Metro pcs does have a policy if you are not happy with your phone you may return it within 7 days. SOUNDS LIKE FALSE ADVERTISMENT !!!!!!!!

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