Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Website: http://www.menards.com
Email: Email Menards

Executives

CEO: John Menard, Jr.
CFO:
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added.

In 1994, the post frame building division of the company was sold.

In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA.

Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 140 comments… read them below or add one }

Brent Furrer April 21, 2014 at 3:32 pm

The assistant manager Berry at Greenwood Indiana Menards must not have went to manager skills class , he is lacking there of & the employee’s that I spoke with 4 out of 5 did not know they had items in stock . I then had to return to the store after my wife looked it up on line & told me where to find the item which is exactly what all of the employee.s said they did not have . As far as the assistant manager Berry , WORTHLESS ,,,,,,,,,,,,,,,,,,,,,,,,,,

YOUR MANAGEMENT MUST NOT GET PAID MUCH FOR THEIR LACK OF SKILLS & THAT IS WHY WE & EVERYONE I TELL WILL GO TO HOME DEPOT FROM NOW ON ,,,,,,,,,,,,,,,,,,,,, MORONS WITHOUT A CLUE ,,,,,,,,,

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Freddy Wanker April 19, 2014 at 12:09 pm

you’re all extremely ignorant.

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Emalee DeWitt April 15, 2014 at 9:25 am

I visited the Menards in Davison, MI and to say the least, they are unorganized and rude. Managers stand around and gossip, the place is filthy and I had to help finding what I needed either.

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Tracy Young April 14, 2014 at 4:12 pm

DO NOT SHOP AT MENARDS … CUSTOMER SATISFACTION IS NOT THE COMPANY’S GOAL … LIKE THEY CLAIM ON THE CORPORATE PHONE RECORDING.
We purchased singles at 7 p.m. on a Saturday for $21.98 a bundle from the Menards on the south side of Cedar Rapids, Iowa, which also happens to be an hour from our house. I opened the paper the next morning to see that the shingles were on sale for $19.99 plus a $5 rebate for each bundle. I called the store and was told to bring in the receipt to receive a store credit.
I stopped today to get the credit (which happened to be the very next time I went to Cedar Rapids) and the associates and the manager told me I could not get the sale price because the SALE ENDED YESTERDAY. When asked why they didn’t tell us the singles would be on sale the next day when we purchased them, they claimed that their associates do not know what is going to be on sale untlil after the sales begins … REALLY, THAT’S HOW MENARDS RUNS ITS BUSINESS??
When I asked to speak to the manager, he said he had no ability to make a price adjustment because the sale ended the day before, which again sounds like an exuse because it did not change the fact that we purchased the shingles just hours before they went on sale. I said we would bring the shingles back, and the store manager was fine with us returning them for a full refund!!!. AGAIN, REALLY??
As a customer, I RECEIVED ONLY EXCUSES AND ZERO SATISFACTION FROM MENARDS. As former Menards customers who owns a 150-year-old house with three outbuildings, the company lost thousands of dollars in future sales given we just started the remodeling process on our property. I GUESS THAT MEANS NOTHING TO THE COMPANY.
THIS WAS POSTED ON FACEBOOK AND WILL BE TOLD TO EVERYONE I KNOW IF “NOTHING CAN BE DONE ABOUT IT”.

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Lynda Lewis April 14, 2014 at 1:17 pm

It’s a shame that I have to go to Home Depot to get good customer service, When you go into Menards the floor associates run when you need help. You have to run around the whole store to find someone. The other store has associates that will walk up to you and ask if they can be of assistance and that to me is good customer service. Think I might stop shopping Menards

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Eli April 10, 2014 at 2:44 pm

I order from menard a toilette I called before I went store to be sure they receive it bc I have to drive a hours and they told me is ready sir come plz I went to pick it and my toilet is not ready I gave them my receipt and answer is broke in truck we do not have it. Mernards have very bad service I advise people to not go buy from mernards waist of time and gaz bad customer service in lewis centre ohio columbus store rate zero from my experience

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Debra Griffin April 9, 2014 at 4:24 pm

I hired a contractor named Tommie Potts of T-Squared Constructioned who is on Menards list of contractors in Portage, IN We met @ the store @ 6220 US Route 6 in Portage, IN on September 20, 2013,@ 1:37 pm and I purchased treated lumber to build a deck in the amount of $1,598.03 Which I used my debit cad for payment Tommie asked if he could use his card for $1.00 to get some type of contract credit in your store I agreed not realizing at the time that he would be able to return the treated lumber that I purchased with my debit card and your store would give him back cash. Not knowing that he had done this I saw that the treated lumber was on sale and I wanted to receive a price adjustment and was told by the clerk in guest services that the merchandise had been returned. I spoke with Steven and Chad the managers at the Menards store in Portage per the judges request trying to get the exact amount of money of the material that Tommie Potts had returned and I have been unsuccessful in obtaining that information. I have shown them both my debit card displaying the card number which I used for that amount I’ve giving them a police report number giving to me by the Portage Police Department and they still have refused to give me that information but yet you still allow a contractor that you know that I have fled a complaint against for theft practices still remain on your contractors list there has been no effort shown to assist me as a loyal customer of Menards for many year Chad & Steve have left me to feel as if the were in it with Tommie for personal gain now I’m wondering should I be suing them as we’ll I hope you take the time to look into this for me my court date in Portage,IN is APRIL 24,2014 @ 9:00 am case cause # 64D03-1403-sc-946 thanks Debra Griffin

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Jack April 7, 2014 at 6:13 pm

Make sure at the time of purchase your receipt reflects the correct sale price. If menards place an item for sale sign on the self and the item is not on sale in the mailer, you will NEVER get them to correct the price. I called corporate, and the operator direct my call to an automated system that said I had to write or fax my complaint, no live person or email available. What a rip off they have going!!!!!!!!!!!!!!!!!

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Jack Williams April 6, 2014 at 4:20 am

On April 5 2014 I spoke to Bill the general manager at Menard’s in Terre Haute Indiana About a complainant I had with my delivery of a 16×7 2 in insulated garage door the warning in the instructions said warning could weigh 500 lbs. My complainant was i payed over 40 dollars for delivery and asking if it could be set next to my garage. Explaining that I was disabled with muscular dystrophy and could not lift.The Menard representative that took my order told me this would not be a problem and noted it on the note section of the delivery order. On delivery a person showed up by his self to deliver this door. he said i had to unload this so I did this by sliding it and dragging it. So i thought this should be brought to some ones attention sense it was noted on my delivery order to be delivered to the side or the garage. I then spoke to the customer representative and the customer representative at Menard’s thought Bill the GM should know what happened so this would not happen to another customer. Bill came up to me and he proceed to get very rude an and loud with me telling me that was Menard’s policy that i unload the truck he said Menard’s never delivered with more than one person in a truck. I told him that is not true I then told him that Ive had other things delivered to my house and to my company
( Being Maintenance supervisor for Westminster village). Menard’s has had two people deliver all the time. I thought well maybe policy has just changed I might be wrong so i checked with some people i know in yard who worked there for several years he said there are two people a delivery truck. Also I checked with yard security they said same thing and the sad part is my son used to work there he said there is two people on a delivery truck. He also stated that it was my responsibility to unload the truck. I was only paying for the trucks time being on the road. As soon as Bill walked away the customer Representative and another associate apologized and said there is nothing they can do. I looked on my order I don’t see where It says have to unload the truck. I really think this complaint should be forwarded to the district manager. Menard’s may be the big dog in Terre Haute right now but if Bill the General manager can give this kind of customer service yelling at customers and calling them lairs they wont be for long. By the way I was not asking for anything.

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marko April 1, 2014 at 6:36 pm

This was the worst experience I ever had at Menard’s . I was purching and stuff to build a padio when I was finished I wanted to rent a truck the lady told me I need insurance card I’d and a credit card so I went all the way home for my insurance card and then when I cane to show her she told me I can’t use my card because it wasn’t just a credit so that got me mad making me drive all the way home again just to get my card and then having to come back to wait almost 30min just for a car , pluss after all that i had to load all the stuff in the truck by my self after going in the truck I found a radio they left behind in there having to return the radio to them worst 3hours of my time spent there… Boilngbrolk I’ll

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Drew Terrill April 1, 2014 at 9:34 am

I was told from a former employee that when you close a store and don’t sell all your merchandice that you just throw it all away. Why don’t you donate it to places like habitat for humanity or other place that help people out. My lodge is always loking to help others in cluding the homeless and anyone who needs it.

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AB March 30, 2014 at 2:42 pm

My basement got flooded last summer. We bought new laminate flooring from Menards using our Credit Union Visa card. We purchased too much flooring and needed to return 10 boxes. I could not find the receipt so I figured that I could print one off on the computer they have near the customer service desk. All you have to do is swipe the card you used and a receipt will come up. Unfortunately the card we used was involved in the Target breach and a new one had to be issued, which meant that the computer was not coming up with the receipt because the card number was different. I emailed customer service and got this reply” I’m sorry, I have no receipts. You may wish to check with your credit company.” If a receipt can be pulled up on a computer at the store don’t you think corporate should be able to. Menards is the only store not to help us after our card info was stolen.

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Ralph Burton March 28, 2014 at 1:46 pm

The rebate of 11% is some kind of joke. I sent for mine in Oct. of last year and still don’t have it. Now trhey want me to start all over again to try and get it. I guess if the mess you around long enough you will forget it. Why should people have to do the rebate thing more than once. I sent it all in and I should get by rebate back without have to mess with it again.

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Ralph Burton March 28, 2014 at 1:26 pm

They put things on sale and tell you that you will get 11% back but I didn’t. I have called them about my rebate that I sent for last Oct. and still haven’t got. They now want me to start all over again by making copies of receipts and mailing it all in again. I should have hade the rebate back by now,and instead they wqant me to start all over. Sounds like a big rip off to me.

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Mh March 27, 2014 at 4:39 pm

Forget about being loaded on time for delivery out of menards Shelby Iowa warehouse. It takes these lazy idiots 10 whole hours just for one trailer? I’ve picked up at your other locations in Plano Il and eau Claire, wi and never had a problem getting loaded on time there.

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sal vaticano March 27, 2014 at 7:19 am

good morning my name is sal and im from the state of new jersey and roomer has it that menards is coming to our state very soon would you be so kind and send me an e mail to conferm if this is tru thank you. salvXXXX@aol.com

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jody March 20, 2014 at 11:12 am

Hey Menards–You support Rush Limbaugh???? So I am no longer supporting you!!! That piece of work is the worst person on earth – have you seen what he supports and how he degrades women???

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Jc March 28, 2014 at 1:48 pm

Jody, Your email shows just how ignorant you are of the political facts. With the exception concerning abortion (something that should be between a woman and her doctor and not the politicians) conservative people have fought for women’s rights and for women’s rights in the workplace. One way for women to be able to have more jobs in the USA is for a more vibrant and industrious economy. And with the current administration’s offense against energy industry and against the Canadian pipeline and against small business and way too much required paperwork for all businesses, there is little to no money left over to hire new workers. In fact, many companies are either reducing the number of their employees or cutting back full time employees to part-timers. And you can contribute this directly to the current administration’s policies and obamacare. NOTE: There is no free lunch. Someone, somehow is paying for anyone’s free lunch. And that someone is the working person.

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Carol O March 18, 2014 at 7:40 pm

Hey John. I have a problem. Our local menards store is displaying grills on a two level system with no way to view the grills on top. After I contacted a team member she stated that she sorry but there isn’t any way for us to view the grills. Seriously?! How do you expect to move this product? And how can I view the grill I want to buy? Fix this please. It is obvious they don’t have enough room for all of the grills but this is a poor way of displaying them.

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Foulke March 14, 2014 at 4:15 pm

One month ago, We purchased a serta mattress and box springs at the Marion Ohio Menards store. The mattress is defective. We spoke to Serta who said the store should take the mattress back and give us a new one. Menards said we would have to pay the $59 delivery fee again plus pay $20 for garbage to take the old mattress. The want us to cut a special serta tag from the defective mattress- I suppose that way they can get store credit for it. If they are worried of bed bugs(which we do not have) they could put defective mattress in there store trash dumpster. We feel this is most unfair. We are retired on fixed incomes and only got it at Menards because it was on sale (we thought!!!)
We are greatly disappointed!!!!We HAD BEEN frequent Menards customers.

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Jack Waltz March 12, 2014 at 7:35 am

Every time I step into a Menards I am consistently underwhelmed by the lack of customer service and poor quality of the products. This is in direct contrast to the line “dedicated to quality and service” that’s printed on the receipts. I truly hate the shopping experiance at the Menards stores and would rather drive right past and pay more at any other store than deal with the rude, oblivious, and inept attitudes of your staff. And what’s with the stupid single file producing turn-style entrance, at 6’3″ that means I’m getting hit in the nuts just walking into the store. 3 out of 5 times when asked for help finding something I get pointed to another portion of the store and told to ask someone else. The only emplpyee who was any good was one that used to work for me as a sales associate of a different corporation.

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Andrea Lien March 10, 2014 at 4:06 pm

An addition to my recent comment. This is what was sent back to me and my response. Ray, I know Menard’s doesn’t install counter tops. They will show you some contractors info and might recommend who is good. So I was not able to pay you for the install because you don’t offer any installs for any department in the whole store. I imagine this happens a lot and then you can just say, “Not our problem.” Nice customer service guys. It’s amazing that you would dump on a customer and have them shop Home Depot right around the corner. Lowe’s is 15 minuted away. I had more big ticket items to buy but it won’t be from you.

On Monday, March 10, 2014 1:35 PM, “Menard, Inc. – Guest Services” wrote:

Andrea,

I’m very sorry, but the countertop does not carry a labor warranty. You did not pay us to install the countertop. We sold it to you at a cheaper un installed price.

Thank you,
Ray

Cathy Drinkwine,
I am so sick with this runaround. No one wants to pay for reinstalling the damaged counter top in my kitchen. Midwest Manufacturing says they will replace the counter top but will not pay for labor Even though they sent a damaged counter top. Where is their quality control. I believe this company is part of Menard’s, Inc.
Brian Sedlack, the installer, will not do it for free. I received a defective, damaged counter top. I cannot believe I’m expected to pay for this to be reinstalled. This problem has gone on long enough and I want this issue to be resolved. NOW!
To state again, I am not paying for the labor on this and the counter top will be replaced. This has been going on since August, 2013. So buck up and do what your company should be doing. Giving your customer great service.

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Andrea Lien March 10, 2014 at 2:36 pm

Send to the Attention: John Menard Jr of Menard Corporation, Eau Claire, WI

I have been dealing with a damaged quartz counter top with Menard’s since summer of 2013. It was installed by my contractor and after they left I noticed a 6 inch gouge in front of the sink and there was an inch wide haze around the sink. I first was trying to deal with the problem with Tanya at The Richfield, MN store. She assured me she would take care of it. She never contacted me so I had to go back to the store several more times to find out what was happening and again she said she was taking care of it. The next visit I made I found out she had left the company and the manager asked if I had filled out a blue complaint form. Had never heard of it. So I filled it out and sent it ti Guest Relations. They contacted Midwest Manufacturing to let them know the problem. E-mails went back and forth. What it went down to is they will replace the damaged counter top but I would have to pay for the install. I had already paid for it the first time and felt since they sent a damaged product they should pay for it. They won’t. Not their policy. REALLY? This is the reply I had to Cathy Drinkwine of Guest Relations.

Cathy Drinkwine,
I am so sick with this runaround. No one wants to pay for reinstalling the damaged counter top in my kitchen. Midwest Manufacturing says they will replace the counter top but will not pay for labor. Even though they sent a damaged counter top. Where is their quality control. I believe this company is part of Menard’s, Inc.
Brian Sedlack, the installer, will not do it for free. I received a defective, damaged counter top. I cannot believe I’m expected to pay for this to be reinstalled. This problem has gone on long enough and I want this issue to be resolved. NOW!
To state again, I am not paying for the labor on this and the counter top will be replaced. This has been going on since August, 2013. So buck up and do what your company should be doing. Giving your customer great service.

Andrea L
952 884 —-

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Michael Smith March 10, 2014 at 12:30 pm

Hi,

Is it Menards policy that a defective appliance has to be returned to the sotre that it was purchased at?

Please e-mail or call me at 630 918-XXXX

I got a runaround last night and I am not pleased.

Thanks

Mike Smith XXX710 Wagner Warrenivlle, Il 60555

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Aaron February 28, 2014 at 11:34 am

On the 26th of May I was at work as a A.S.M. for the company, I was on lunch and was informed by a bystander that there was damage on the rear of the truck. After looking at the damage I called and reported it to my dept. Manager. He tells me he will look at it tomorrow. I get to work on the 27th and was terminated for failure to report an accident. I was told that the cops needed to be involved and I didnt even know how, where, or when the damage was caused. I agreed to pay for the bumper and they still fired me. The thing of it is, I have 2 little boys and a 3rd due at the beginning of March, and the GM’s acted like they don’t care. I worked for Menards 7 yrs. showed up everyday, on time. I loved the company and coworkers, I just think the managers decisions are to immature. They make $90,000+ a year and all they do is gang up on the workers that make the store run. I speak for all current employees and former when I say this. You appoint a person to run a store in the confidence they will due what you ask, corporate is in Wis. are they sure the right thing is being done. Thank you for allowing me the oppertunity to be employed with Menards. But after 7 yrs. I can honestly say I feel stress free and will not feel threatend everytime I walk through the front doors and clock in for 9 hrs. of a nonfriendly, no team effort what so ever. There is favoritism, gossip, and fratenization happening and it needs to be under control.

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Priscilla Sample February 24, 2014 at 2:06 pm

My fiancé purchased a ATV, with a snow plow from Menards in West Chicago, IL. because my Father is disabled. When we called about this ATV with a snow plow, the Dept Manager informed us they were sold out and said they would sell us the store demo one. They said that they would go through it completely, for maintenance, to make sure that all was in working condition as it only had 2 miles on it. The reason that It had 2 miles on it was because they brought it in and out of the store. Now keep in mind that he paid 3,000.00. plus delivery.
It was delivered and gosh was my folks surprised! The whole neighborhood was impressed and shocked. The very first time they got to the house to start it, nothing happened, so a call to Menards and talked to the Dept Manager, Imen, explained what happened and he came to the house. He didn’t really have the tools because he doesn’t usually do this but he was trying to help and my Father had the tools and we Thanked him for doing this. My Father told him that he believed that it was the filter, the Manager said he thought it was bad gas, however, issue 1- discovered that there was water in the gas. We know this because finally, when Imen checked the fuel filter, it had ice and was completely black? How could it be black? If this was completely maintained, serviced? He then ran to the store and put it on and started it and it started, turned it off and left. My father made sure that it was completely full of gas and waited for the next snow storm. A couple weeks later, it snowed and my Father who was so excited went and waited for it to warm up and took it out and the entire winch, dropped and would not come up! Yes, the straps were completely frayed??? How could this happen? It only had 2 miles and had been completely serviced before bringing it to my Father? We called again, Imen came out and was shocked and said that he had never ever seen this before, that the straps were frayed and said he had to order the part. Now, I may not know about ATV, issues like this but if the fuel filter is completely black, straps frayed, how could this have been completely serviced? I asked how long this was going to be and he said a couple of weeks and he rigged it up with rope so that my Father could use it although, he did not. I specially asked Imen, your not going to drop off the straps and expect my Father to put them on right? His response was NO,, he was coming back and I thanked him. Was I annoyed? Yes, I was because here was my Father, a 78 yearr old disabled man, shoveling. A couple weeks later, he came out and replaced it and this point, we had made several calls, asking him to take it back and exchange this for another! Clearly this had issues but yet, he assured me that it would be fine. Now, when my Father actually was able to use it, I think he may of made a couple passing around his driveway and I mean just around 2 times and he has a large driveway, it completely dropped and the snow plow wouldn’t go up, it stopped working all together! Now, it was time to send to A1 warranty.
My Father paid to have it picked up, and I just received a call from them, who are great as they were understanding and honest and said, the winch is broken, completely broken, has to be replaced and it is not covered under warranty It actually isn’t the one which should be on it to begin with but no, we had never been informed? We live 800 miles away but I have several appointments here so I have about seen it all. My Daughter and Boyfriend, live next door and Thank Goodness they were because otherwise they wouldn’t have been able to put the so called snow plow back in the garage where its been since the day it was delivered with the exceptions of the few times it seen snow and it doesn’t seem to like that either. I just called and asked to speak with the General Manager, I explained all and he said that he was the one who personally brought it in and out of the store and tested it and that he had to tell me, along with that he needed to use these words very cautiously!, that there was nothing wrong with it? He has to now have a meeting with the GM, who I thought I had been talking too in the first place but he had to discuss this with the General Manager and would call me back later. I am disgusted with Menards and their lack of service. If this isn’t resolved, I will report them to the BBB, FTC, any other place I can. I can’t talk to Corp, you have to send a fax? Shame on you Menards, You would think that a Company this size would have a team of Customer Service agents to speak with. I am pretty disgusted at this point, what we thought was a awesome gift is a piece of useless waste of space.
The only reason that I put like for FB is so that all my friends and their friends can see how your Company handles things. Staying with Home Depot!
Priscilla & Rick

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Roy February 18, 2014 at 3:07 pm

I E-Mailed a letter, (seems how you cannot actually talk to a person at the rebate center or corporate office), to the rebate center concerning a rebate for my father and still have not heard nothing back. I have called and called, the store where the transaction took place, the rebate center, and corporate. I think it’s about time someone from MENARDS contacts me personally, otherwise you are about to loose a bunch of business. I am not threatening, just saying I at least deserve a call, E-Mail, or letter back.
Very Concerned Patron
Ph. 402-917-XXXX
Omaha, Ne
Email rXXXX@cox.net
REF: Rebate#4303

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Cris February 12, 2014 at 7:12 pm

This is a letter I wrote as you see last year. As I post this comment. I have yet to hear anything from the company.

The following is MY MENARDS STORY!!!!

John Menard, Jr
5101 Menard Dr.
Eau Claire, WI 54703

July 5, 2013

Dear Mr. Menard, Jr.

I would like to first say congratulations on opening your new “super” Menards down the street from me in Richfield, MN. I have been a loyal customer of yours since moving to the Twin Cites in 1999. With a Home Depot literally around the corner and another one less than 2 miles away and 2 Lowes within a 10 mile radius, I have supported “YOU,” the local home town store. That was up until recently.

I am in the process of doing a major rehab and renovation on my 6 bedroom 2 bath house (it may not be a big deal to you but when you have other options out there, I know it is a big deal).

This fiasco started when I ordered my counter top and island countertop on March 30, 2013. It was estimated to take about a month (April 30, 2013 or so). In the meantime, my contractor completed everything with the exception of the items in the kitchen (countertops, backsplash, sink, and a few extra things).

On April 23, I called the store to get an update on my special order. I was informed by Tanya the Manager in the cabinets and countertops area that it would be about a week out. At this point, I didn’t consider the one week delay a big deal.

On May 3, I called the Richfield store since it had been more than a week and I hadn’t heard from anyone at Menards. I called to inform the cabinets and countertops area staff that I was going to be out of town for the next two weeks and to see if they would be able to deliver my countertops to my house, as I literally live around the corner from your store. I was told that there was going to be a $75.00 delivery charge. Waiving the delivery charge was the least Menards could do since it was now 7 weeks and my contractor was going to have to halt work due to this major debacle. Tanya said she would find out if she could waive the delivery fee and get back to me. I provided her with my address and phone number (which she already had on my service order). We left things that she would get back to me if there were any problems or issues.

On May 17 at 8:00 a.m., I received a call from Menards asking me how I was going to pay for the delivery of my items. I was LIVID to say the least. The first call I receive after almost 2 months is a call asking for money for a delivery charge that was supposed to be taken care of by Tanya. I told him about my previous conversation with Tanya on May 3 and he said he would call back. Since I did not hear from him in over 4 hours, (I have come to learn that this seems to be a common practice of not returning calls or e-mails) I called to get an update on the order and they said it would be another two weeks. At this point I honestly BLEW MY STACK. No calls…No update.. yet Menards had the nerve to call me asking for money for a delivery charge but didn’t have a product to deliver! It was at this point YOU BASICALLY LOST MY PATRONAGE TO YOUR STORE. When I went in to talk with Tanya and the Store manager, they said the delay was due to a backup with the vendor and lots of people were in the same boat. If Menards knew of this problem, why wasn’t I contacted? Tanya noted that they couldn’t contact those customers impacted because they didn’t know who those customers were. There is NO EXCUSE for ANY customer going 4 weeks, let alone 10 weeks, without some sort of contact from the company, especially if there is a delay with production. I put it to your staff this way, you all opened this brand new store, how would you like it if the roofers promised you to complete your job in 4 weeks and it ended up taking them 10 weeks? Moreover if those extra 6 weeks were the same 6 weeks you took away from me. There goes your whole spring and summer sales. Over half your business for the year. TOTALLY UNACCEPTABLE RIGHT?

On May 29, I called to get an update on my countertop and Tanya said it was in. She said although it was indicating that it was in the store in the computer system, she wanted to make sure it was actually in the store physically. She said she would call me back and let me know. She called me back and verified that it was actually in the store. We decided on a delivery date of Thursday May 30 in the morning. She verified that the delivery would need to go the basement. She said the delivery guy will call about 30 minutes out.

On May 30 I received a call about 9:30 a.m. from the delivery guy saying he would be at my house in less than five minutes. I would have preferred to have a 30 minute notice as I was promised. He showed up and I asked him where the other guy was. He said he was the only one. There should have been two people as the countertop was 111” long!!!! After looking at the job, he asked me to remove a banister so that he could get the item in the basement. On the manifest it read that it was on the ground level. I told the delivery guy that I wouldn’t remove the bannister but that he could bring it in through a window. Deciding he needed another guy, we moved the delivery Tuesday, June 3rd in the afternoon between 12-4.

On June 3 around 9:30 am, I received a call from the delivery guy and George (delivery coordinator) that they are going to be at my house in about 15 minutes. I insisted that they read the delivery notes again. I had made an extra trip to the Menards store after the initial delivery and made sure everything was correct for the June 3rd delivery. I didn’t feel comfortable with their promise to deliver. Everything was correct when I left the store verifying the details for the June 3rd delivery.

Finally they arrived at my house to make the delivery. All went well with two major issues, 1) when the delivery guys brought the countertops through the window, they put an inch scrape in a freshly painted window well. 2) after opening the contents of the package with my NEW contractor (lost my original contractor due to the countertops taking to long to come in) on June 26th, almost 2 weeks after the delivery, the Island countertop was NOT included with what was delivered back on the 3rd of June.
After opening the contents of all the boxes on June 26 and discovering my island countertop missing, I called the store. I reached Tanya and she told me it was in the store. She asked how I wanted to get it. I told her I would come to get it since I wanted to talk with the delivery department. When I arrived at the store, I spoke with Lisa, delivery coordinator, and asked her how part of my delivery sat in their backroom for 3 weeks and I was not notified. She didn’t know and had no reasoning or explanation for the incident. There was NO apology or effort to make the situation better or correct what had been done. From my encounters with Menards, lack of empathy, refusal to accept responsibility, and unwillingness to correct problems are common practices in your company.

June 5 I called George (delivery coordinator) and asked him for the initial date of delivery; he couldn’t tell me. I asked if details we discussed via phone or in person were documented in my account. Again, I was surprised that the answer was no. I explained to him that that is really not a good practice since he does not see all my issues nor does he see when I came in and explained about how when he and the driver made the delivery to my house how they scratched and made the mark on my window well. He did not see any of that. After all of this, NOT ONE PERSON HAS SAID SORRY, I/WE APOLOGIZE FOR THE INCONVENIENCE, how can we make the situation right or better for you.

Through my four months of hell with your company, I have a few suggestions that I hope would alleviate more customers from experiencing what I experienced. If they are in place, I suggest you do some MAJOR retraining.

1) Customers should be contacted as soon as it is discovered that there is going to be a delay or issues with their order. You have their email and phone numbers. There is no excuse for not being contacted to know there is a glitch in the order/delivery.

2) Don’t say you don’t know. You will find out and GET BACK to the customer. Take ownership of the issue. Don’t pass the blame.

3) The system that company has or the people that operate them need to be able to note discussions and issues customers have so there is a record. There is not one issue linked to my account from what I have been told by store officials.

I do expect to further discuss this matter with Menards and come to a mutual agreement regarding a partial refund in lieu of the time I’ve wasted tracking these issues and following up, making unnecessary trips to the store, my scratched window well, and the atrocious customer experience I encountered at Menards in Richfield, MN.

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Brandon February 11, 2014 at 2:53 pm

I am a former employee for Menards. First off when employed for Menards I was treated terrible by my managers whenever it was a busy day and there were no carts in the store (I was a carry-out) and I was the only one scheduled cause the managers had no clue how to honor anyone’s schedules/off requests. I even was charged out of my hard earned money for a carry out radio that was broken in a week where I didn’t even work. Now on top of all of this, I live in Milwaukee and still have not recieved my 2013 W-2. I called corporate and they told me they were sent out the week of January 24th. Now seeing as corporate is in Eau Claire and I am in Milwaukee, it should have been here the next day. I called the payroll section and got ahold of some very uncooperative ladies who then told me they would re send it out at the end of the month instead of doing right then and there. Overall Menards is a terrible corporation and absolutely awful to it’s employees and former employees

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Branden March 26, 2014 at 1:20 pm

I am also a carry-out for Menards, it is so un organized with everything. Carry-outs do all the work, even what it specifically says that we are not supposed to do. In my store carry-out is the lowest of the low, untill you work for over 8 months then maybe you can gain some ground. When i was new i was threatend so many times about loosing points and being terminated for whatever reason. I get 7.25/9.25 an hour and i do multiple jobs, from being a cashier while carry-out, working for recieving, doing returns, and cleaning outside/fertilizing, whilst having to bring in rail carts to the location needed, regular carts, and doing carry-outs. not everyday is terrible or busy anymore, ^that was when i would be thee only carry-out on duty on a saturday, they must have thought i was an One Man Army? Thank goodness we have more carry-outs now, but I still cant wait to leave this job behind me, felt like i should’ve earned more money working that hard doing multiple jobs.

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Pantaleon Cumigad February 8, 2014 at 1:21 pm

I purchased a snow blower last December 8, 2014 at Richfield, MN Menards with the amount of $499.00. I only used once since then coz while using it just died and the Menards Richfield told me to bring to Carpenters Small Engine at St. Paul 30-45 minutes away from my house. And the shop told me that it is a low compressor and they been calling the manufacturer but never get any return call from them, and it’s been two weeks since then. How can a new snow thrower has a low compressor. I went to Menards Richfield again yesterday if they can help me regarding this And talked to Lisa the second time, the manager from that section and she brings me to the customer service but I got no answers from them. That’s why I purchased a expensive snowblower so that I dont have a problem this winter time but this giving me a stress, my blood pressure always goes up. I hope you can HELP with one…I’m not paying surcharges and etc for nothing. I hope I can hold off also the payment before they fix that would be nice…please call me with regards with this one if you have any solution…my number is 612-226-XXXX. Thanks and I hope you have a good customer service at Richfield, Menards.

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Amber Toone February 6, 2014 at 10:26 am

To whom this May Concern,

I wanted to make a compliant about a purchase I made from Menard’s in Avon,IN, I purchased a counter top because I am adding cabinets to my kitchen which were also purchased from Menards which was also not a good experience but at least I did receive the item after sitting at the store for close to 2 hours waiting for the cabinet to be loaded into my truck. Once they did load the cabinets into my truck they apologized and advised me they had a sale on doors is what caused the 1.5 hour delay to have the cabinet placed in my car. To my major complaint on the counter toped that I purchased that I was advised was in the store in January and went to the store on February 3rd with the carpenter who is installing the cabinet and counter where I made another large purchase on the items that were needed for the install. After making the purchase I wanted to pick of the counter so I was instructed to drive to the back of the store directed to a gate where for about 20 minutes no one even assisted me, finally a guy came to assist but was unable to find the counter top after a while of looking I advised that I could return to the store later to pick up the counter after about 3 hours I returned and the counter top was still not available. After speaking with a manager I was insured that I would have the counter top on February the 4th but to call before coming to make sure it would be ready for pick up on February 4th when I did so where I spoke with a store supervisor who advised dm that deliveries are made to the store from 5am-10pm and it could be there anytime throughout the day but she would have someone call as soon as the counter arrived. I never received the call on the 4th in fact on the 5th I called back in to the store where I was advised the weather could have played a delay in the delivery the day before but the manager of the counter department would email someone at the distribution center in Terra Haute,IN, to make sure my counter was put on a truck for urgent delivery and he would email me with any updates. Well today the 6th still no counter I called and spoke with an assistant store manager who advised the counter is assigned to a pallet at the DC but he was just not sure when it would be assigned to a truck for delivery and hopefully with the next day or two it would be there. I feel this is beyond unprofessional and the customer service has been terrible. It’s really sad and unfortunate because poor experiences like this are reasons companies loose customers. Customer service should be number one the experience did upset me but if I would have been treated differently about it maybe I would not be as bad. I was treated as if I’m bothering the store about a purchase I made or even as if it’s my fault the counter was lost.

Thanks
Amber T.

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Andrea February 5, 2014 at 3:44 pm

I have had the absolute worst experience with Menards customer service! I have to email back and forth with people that don’t understand what I’m trying to tell them because they were emailing each other, we can’t talk over the phone there is no direct line to talk to a customer service representative at Menards! I ordered online to be shipped to my home a $269 doghouse the money came off of my Menards Big Card but the receipt is not on the website so I’m paying for something that I’m not getting! None of that employees are smart enough to help me figure it out or they just don’t care to help me figure it out! I also at the same time made a separate order for a $68 dog crate and for a $31 dog crate mat and it was all to be shipped to my home as well and lo and behold, somehow part of it decided to ship to the store and the closest store to me is an hour and a half away! I’m not driving an hour and a half away for $31 dog crate! So once again I emailed the customer service representatives to try and get some help a lady emailed me back and said that she would cancel my order but that she must cancel my entire order because she could not just cancel one thing off of it, okay fine. So the next day I replace my order for the same exact things and this time made positive they were to be shipped to my home put in my card number placed my order and thought everything would be just fine! Then a couple days later I get onto my account to check and see where everything is at when it’s coming make sure everything is fine because I’ve had so many problems, and guess what the lady only canceled the dog crate mat off of my order! So now I have two dog crates coming that were worth $68 apiece one crate mat and I paid for a doghouse that nobody seems to know where it’s at or has any idea what is going on with that order! so I spent over $400 and Walmart only has recollection of two $68 product’s of which I only wanted one and a $31 product that I only wanted one of! Thank you Menards! After I get this shitty mess figured out I will absolutely never buy anything from you again this is the worst customer service experience I have had in my 25 years of life this is absolutely ridiculous you have lost a very loyal customer!

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