Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Website: http://www.menards.com
Email: Email Menards


CEO: John Menard, Jr.
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added.

In 1994, the post frame building division of the company was sold.

In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA.

Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 272 comments… read them below or add one }

Jeri Bowman September 27, 2014 at 5:25 pm

The menard in kokomo have the rudest sales associates & managers. The majority of the have no idea what there doing, When you compain about anything its no big deal then want to know what you expec them to do about he problem. Im seriously considering taking my business to Lowes. I walked out the the store madder then hell again & this time it was over a 27 humidifier that was on sale for 14 i got the box right behind the sale tag the girl called back to see the price completely ignored me stood there back turned chucking it up with the cashier. I took the box back the guy i found out was the manager for the plumbing dept told me i didnt get the box where i said i did because he saw the empty spaces the whole area was full of empty spaces argued with me several minutes about where i got it just to give me the same damn machine in a slightly different package just last years model I know where i got it it wasnt like i was trying to get a better product for less money IT WAS THE SAME THING . I called the mannager he was like what do you want me to do about it. Thats bull crap!!!! There have been other problems too GET BETTER EMPLOYEES OR GIVE THEM SOME TRAINING ON THE DEPARTMENT THEY WORK IN AND COURTISY


C.A.C. Farms Const. September 23, 2014 at 10:34 am

We purchased a 62 by 63 building from the West Lafayette, Indiana store. As construction was going on we found that there were 7 side metal sheets missing and one roof metal sheet missing. So we called Menards and ordered the missing sheets. A bill came for the sheets that were missing; we called and told the employee that that they were replacing the missing sheets of a package building. The employee said he would check into this and get back to us. No call back, so we called again. The employee we spoke to said that we ordered the sheets and that we would have to pay for them. We asked to speak to a manager. Telling them that the building was short 8 sheets of metal and that we were being charged for these missing sheets that were being replace. The manager agreed with the employee. We feel that we purchased a complete package and that if anything was missing that Menards should replace missing pieces. Of course we went with Menards because of the difference in price from FBI building of near Remington, but if items are missing it make the building more money when you have to pay for the missing items. FBI would have replace the items with a smile. We learned a hard lesson. No more buildings from Menards.


Rick and Diana Vice September 22, 2014 at 8:14 am

This is what I posted to my Facebook this morning and I will be posting similar comments via the Internet on rating sites. Apparently your manager Jason in Lafayette, Indiana didn’t get the memo that Menard’s was dedicated to service and quality. Please forward this on to corporate headquarters. I will be following up to make sure it was delivered to them. Thank you. Here is my post, and I included photos of my receipts from Menard’s and Lowe’s. We were given a refund and then we went and opened an account at Lowe’s and purchased the materials from them.

My Lil brother was right! Menard’s has poor business practices and rude associates. We bought $1120 worth of roofing materials last Thursday and when Mike went to pick our order up we were informed it was sold to another person. They just laughed and said they haven’t done inventory in a year and that we were out of luck. When we complained to the manager he became rude and arrogant. He didn’t listen to anything I had to say. He kept interrupting me in mid-sentence. He said he didn’t care if we took our business elsewhere. We were treated with respect at Lowe’s and they seem to appreciate our business. They said when a customer makes a purchase, the materials are put aside for them and not sold to someone else. Menard’s said it’s first come, first serve, even if the materials were paid for and previously purchased. We had purchased the materials last Thursday and went to pick them up on Sunday. They didn’t seem to care that they wasted a lot of our time! I’m going to write to Menard’s corporate headquarters today and tell them of my dissatisfaction and warn them that their unsavory and unreliable business practices are costing them business. The Lowe’s manager said he’s been hearing these types of complaints a lot lately. We will be cancelling our account with them. Our son-in-law, who is a roofing contractor, will no longer purchase from them either.


Diane September 19, 2014 at 7:41 am

Please, please, please think about putting a store in Paris, Tennessee . All we have is Lowe’s. We are having to shop in NW Indiana and then transport everything to Springville, Tn. Thank you.


Sandra Vinyard September 18, 2014 at 2:01 pm

Sandra Vinyard September 18, 2014 at 1:48 pm
Your comment is awaiting moderation.

This is the second complaint I have filed on the manards in Marion Ill. Last week we wnt ther for carpeting for a room. I ask for a 12×10 section cut, when I got home to put the carpet down Iwas shorted. We called to let Manards know about the mistake and was tol the next time we were in Marion to bring in the receipt in and we would be reinburst for the section we didnt recieve. we didnt want to take the carpet back because in was down on the basement floor and we were expecting guests. we were fine with the shortage but wanted reinburst for what we didn’t get. Today my husband had to go to Marion to Home Depot for things and while there he stoped at menards. He was told by the desk he had to bring the carpet back. He was then referred to the person in carteting, same guy that cut the carpet that his counter counted off 10 ft. My husband replied that your counter is wrong because we only have 8’3″. The store personel said bring the carpet back so it could be remeasured. Come on people, why would I and my Husband make up a story.


Sandra Vinyard September 18, 2014 at 1:59 pm

I also wanted to say we will NO longer do business with menards because of thier continued poor service. I will also tell all my friends about the poor service we have recieved ther several times. No one helps and when you do find soneone to ask they tell you they will find some one. Your lucky if some one comes to help in 30 minutes I waited one time for 45 minutes in lighting for help. I will go to Home Depot now or travel another 20 min to Lowes in Carbindale, Il. I am also upset because you can’t lodge a complaint to corporate or the store by phone. Also the lady at corporate imediately put me to the automated messages the second mtime I called. Poor customer service


Rick Cooper September 18, 2014 at 8:15 am

I recently asked the online customer service center of Menards a simple question. Why doesn’t Menards offer a discount to the military like Lowes and Home Depot does?
The very curt answer I received was “We (Menards) does not discriminate….”.
Of course, I had to reply back saying I didn’t know the thanking the military for their service with a discount was Discrimination. I also said, no worries, the military will continue to protect their first amendment rights to say these type of replies, and no, the military will not discriminate who they protect.
I asked for the CEOs email, but of course, no reply. None expected from the 2d string.
No big deal, plenty of Home Depots and Lowes to patronize.


Sandra Vinyard September 18, 2014 at 2:03 pm

I ask the same question. My answer was they don’t support the war. I don’t either but I support the men and women that serve. I guess menards dosen’t


Mary Coulter September 10, 2014 at 8:28 pm

Should I just go to the river to find PEBBLE River Rock? Menards, Sidney, OH stated they had 13 bags listed in computer inventory however, none to be found! “Call Celina, OH Menards.” “Yes, we have 15 bags in inventory.” “Great, hold 10 bags of PEBBLE River Rock and will pick up after work.” My husband arrived at 5:30pm and it is now 7:50pm as I write this and NO ONE can locate the 15 bags of PEBBLE River Rock that was inventoried. WTH? My spouse has updated me several times as I was concerned as to how long this transaction was taking (I was hungry!) I personally called the Celina, OH Menards store and after speaking with hardware manager Bob (don’t really know why I was directed to him but he was aware of what was going on), and then the general manager Don (who whined about looking for rocks in the rain) offered condescendingly that WE were the ones with a problem and not the store! What ever happened to “The customer is always right?” Boycott MENARDS for POOR CUSTOMER SERVICE!!! I know we will and request our family and friends also!!!


william cominsky September 10, 2014 at 6:22 pm

bought a patio box put charcoal and other things in it it rained over nite next morning 2 inchs of water in it heares the answer from comstmer service *[http://www.menard-inc.com/ Menard IncWilliam,

Thank you for your e-mail. This deck box is weatherproof but is not completely waterproof. I apologize for any and all inconvenience that this has caused you.

Best Regards,
Caylee B
Guest Service Representative


B Birenbaum September 4, 2014 at 5:53 pm

Right now I am extremely upset and getting angrier by the moment. I made a purchase at a store in Germantown, Wi the order had ARRIVED back on 8-18-14 and no one from the store had contacted me. I have been waiting for it. Then I call the store speaking to a store manager (Ricky) who states its not the stores fault I did not leave an email address for notification. Are you kidding!!!! My phone number is on the order. You can not pick up the phone anymore. If this is how you are going to treat your customer I am not interested. There are competitors that I’m sure would be interested in our thousands of dollars of business. Menards assumes no responsibility to the customer. Gosh that is CRAZY!!!
Than I tried calling corporate because I am sooo upset only to be transfer to an automated line that tells me you want this in writing.


Michelle Del Ponte September 3, 2014 at 12:39 am

I purchased a side-by-side fridge/freezer and chest freezer in April 2013. The chest freezer was not plugged in more than 6 months. We only bought them together because I had to pay someone to haul it for us. Today as I went to do laundy, I found ice cream melted all over the floor. EVERYTHING was thawed! The freezer continues to run but does not keep anything cold! I called Menards in tears. What did they do? “TOUGH! They only have a 1 year warranty. We cannot help you!” ARE YOU KIDDING ME!!! The side-by-side ALSO has issues since day 1 with the ice maker and dispenser. I don’t have the time or money to continue to haul their junk back and forth to the store! Way to treat your loyal customers. I can assure you, I will NEVER buy 1 more thing from your store EVER again! I also will be bringing back the paneling we bought a month ago that your associate damaged. When I pointed it out the workers I was told, “That’s all we have. Do you want it or not.” NO I DONT! I’m DONE! Manitowoc WI your Menards is PITIFUL!


Dee September 2, 2014 at 9:53 am

I am very disappointed with Menards.

I placed two special orders for counter top and cabinet refacing materials and doors on 6/9 and 6/10/14. Items were picked up in July. One item from the cabinet order wasn’t shipped and another was damaged. One section of the counter top was ordered longer than what my diagram I took into the store required. Shouldn’t items not received and damaged by the store be rush ordered at the expense of the store? As of 8/20/14, I still don’t have my items.

Also, FYI: when customers are not satisfied and their only recourse is to rely on an email driven website for customer support that sends them right back to the store where no help is provided it leads to a negative work environment for your customer service reps because of unhappy customers.


karen moore September 1, 2014 at 6:48 am

We bought 2 patio doors & paid to have them delivered from the Bloomington, IN store. When they arrived they were both damaged & there was only a driver & no helper, as promised! My husband called the store & they said they only had 1 slidder left & it was damaged also plus it’d be 2 weeks for reorder. Ok so now we have paid help standing around, no rain, no doors, no customer service, & they CHOSE to send us bad doors instead of calling & trying to set us up with a store that had good doors. So my husband contacted the Camby store, on his own, & set it up to have the store credit moved to their store & delivery. What a mess!!! The Bloomington store should have never sent us damaged doors & then to cap it off they din not take care of us!!! We will not ever count on menards again! Lowes or Home Depot sounds good!!!


tim roloff August 31, 2014 at 4:53 pm

my wife got me a $150 air compresser for christmas it has a 30 day in store warranty and a1 year manufaxture warranty. this air comprssure has ben used 5 times now it dont work i didnt use it the first 3 month that i had it now the store said im stuck with it. so i told them that why i try to do all my shopping at lows ive never had any problums threre great custumer serves.


Dave Lowder August 29, 2014 at 11:26 pm

Menards has always been a find it and load it and unload it with no help type store. The new workforce at the Washington Il store is now helping even less. The workers are to busy socializing instead of manning the cash registers or service desk. While people stand in line for service as they just walk on by. No customer service at all. But they will be happy to offer a 11% rebate for in store coupons and make you wait months to get it. If you do. What a scam. The longer they hold onto your money the more they make on interest at their offshore banks. And then they make you spend it back at their store. Typical big box store that doesn’t care about quality or service. Just stockholders.


Mirela August 29, 2014 at 2:05 pm

I am not sure who I need to contact regarding a complaint with rebates. I sent our rebate in April and I was told by Menard’s cashier that you don’t mail it out to Canada. So I used an address from Detroit Mailbox. Rebate centre cancelled 3 cheques and kept re-mailing as I was not receiving the mail. I have ordered other stuff to Detroit Mailbox in these past four months and have received every shipment except yours. I have asked Jordyn Becker, at the Rebates International, to cancel 2nd last cheque and to sent it to Menard’s in Livonia because for some reason I was not receiving at Detroit Mailbox. She said she could not do that but sent the 4th cheque. Now we are almost in September and I have not received anything yet. I want something done about this. It’s almost $70 in rebate that is mine and you guys are not trying hard enough to get it to me. I have spend a lot of money in your store. If nothing is done about it then I am going to write this all over the social media and tell all my friends and family not to shop at Menards. This service that I have received from Rebate International is ridiculous. It does not seem like you value your costumers and my business.


tammy August 28, 2014 at 5:16 pm

is there a distric manager for menards?


Lauren G August 28, 2014 at 3:42 pm

To Whom It May Concern:
I went to Menards for the first time ever a couple weeks ago. I was there looking for a lawnmower and a weed whacker. While at the store in Morton Grove, I asked a gentleman to help me with the pricing of one of the weed whackers since it wasn’t listed. The gentleman looked like he had down syndrome and was walking past me with a Menards shirt on. I politely asked him if he could help me and before I could finish my sentence was abruptly met with: “I work outside only” and then he very fast scurried away. So, instead of finding out the price, I laid the weedwacker back down in the space I found it and decided not to get it.
I made my way over to the bedding section and was greeted by a very friendly woman and we talked about the mattresses. She told me to come back the following day if I was interested because there would be a sale. So, by this time, I forgot about the lack of customer service I had experience with the weed whacker and checked out with my lawnmower and various other items I found while perusing the store.
The next day August 17, 2014 around noon, I decided to go back to that store and in fact check out the mattresses since I needed one. The lady was so nice from the day before. Again, I went to the back of the store and met with that friendly lady who helped me pick out a nice mattress and wrote me up a ticket.
That’s when everything went downhill….
I was sent off to the delivery desk where I must’ve stood there for over 45 minutes while people walked back and forth just staring at me while they were working. Finally, I was able to ask one gentleman for help, but it wasn’t his department. He ended up coming back 15 minutes later surprised to see me there. He then finally paged someone. So, I wait another 20 minutes. No one shows up to this desk for me to buy the mattress and set up delivery.
I decided to leave and take just a pillow I really wanted out of my cart to check out.
I get to the check out and I hand the paper to the check out lady and explain to her how I waited for over an hour at that desk. She didn’t seem to care. She had no solutions. So, the customer service lady walks by and by this time, I am FUMING, I asked her to SHRED the invoice the lady gave me to take to the delivery counter that I waited at for over an hour. She didn’t seem to care either. No one offered to help me purchase the mattress, seemed like they didn’t even care!!!
So I get out in the parking lot and I put my pillow in my trunk, telling the people in the parking spot next to me all about my experience. They tell me to go back in and talk to the manager.
So, I go back in and encounter Nick W. I tell him about what I just went through and he gets extremely cocky with me and says, “Well we are busy I suppose I can check you out then…” He then turns his back to me to make a snarky remark to another customer who has an issue. After he got back to me, I just told him, I didn’t like how he treated that other customer and I had changed my mind about purchasing the mattress and walked out. I just couldn’t imagine going through the purchasing and scheduling process with him because he had such a horrible attitude. I didn’t want to give him my money or business. The level of rudeness was something I had never experienced before anywhere, ever! It took everything in me not to come back with the lawnmower and pillow and get all my money back for everything I bought there.
It was by far the worst ever customer service experience of my life and I am even leaving out some other details.
What’s even sadder, I came back with the intent to buy a nice mattress and couldn’t even do that!
In working for the Chamber of Commerce in that area (Lincolnwood/Skokie), I haven’t even heard of a customer service disaster story that bad. Nick was by far the rudest person I have ever encountered. Menards should be not only ashamed, but if you are serious about generating revenue, hire a manager who empowers their staff to be happy in their work, help customers and drive revenue. Home Depot and Lowe’s are just around the corner.
Also, you may want to read your “Yelp” reviews. I wish I had before I came back for the bed I was so excited to buy.


Rizwan Khan August 27, 2014 at 11:39 am

I would like to report an incident that occurred At 7145 E 96th St, Indianapolis IN store. I reported it to the Front End Manager Hillary Slider and she was going to have someone call me back but I have yet to hear from anyone. On Saturday 8/28/2014 one of their employee name Andrew cursed at me completely unprovoked. He called me “clown Mother F…..” multiple times and then threw a wad of purple price tags in my face. This was witnessed by another customer and we both walked to the front, spoke with Hillary and provided our information. This was completely unprovoked. I had called him to help me with door locks. He was wise with remarks from the beginning and completely lost his temper and assaulted with wad of price tags. My only fault was that I opened a package of door lock to explain to him what I was try to get at. Please understand that this package could be easily sealed back up which I did before he threw price tags in my face.
I have been a Menards customer ever since they opened Indiana stores in early 90s. I am very disappointed in this fellow’s outburst. And then the local store did not have the decency to call. me back. I hope you take this compliant little more seriously then they did.


Randy Risdon August 25, 2014 at 11:59 am

I am handicapped and shop at the Long Grove store. The 1 cart is almost always out. I will probably stop shopping there which is unfortunate because I like store.


M. P. August 23, 2014 at 6:18 pm

Menards (Large home improvement store) has a policy of 1 electric cart per store. In today’s demographics and based on the size of the store, I feel 3 or 4 per store would offer better customer service for all Americans. JUST WONDERING – Anyone not shopping there due to this policy ? ( The ONE cart is ALWAYS in use; and not worth a ‘wait’)


Marissa R. August 22, 2014 at 6:04 pm

I’m very outraged with the Moline, Illinois store. We have very hot days here & water is NOT being adequately provided for those working outside in the yard doing laborious work. This is not okay. People are becoming very dehydrated to where their bodies can no longer even sweat to cool them off. Someone could become very ill due to this & could result in the Menards Company being sued. I don’t appreciate my loved ones being worked like this & I don’t think you would either. I’ve heard reports that managers are telling workers to “make that last” because they refused to refill the coolers. The department managers have been told time & time again & so has the General Manager. I’d really appreciate a response, thank you.


darrel August 22, 2014 at 4:13 pm

So i work in a community were we have latin people of different backgrounds but for some reason the store in cincinnati in evendale does not hire hispanic people so i would like to know why if you can contact by email that be great i really like to know since i had help i i started i helped 25 get hispanic people with work 8 of them filled out a application but none got an interview or hired


FRANK VAN AUTREVE August 21, 2014 at 3:25 pm

Please see below, all correspondence i have had regarding my problem with the way i was treated at your Portage, Indiana store. I have asked for a contact or phone number to take this matter higher than the store manager, but got no answer. I had to find this site myself.
—–Original Message—–
From: Menard, Inc. – Guest Services [mailto:guest@menard-inc.com]
Sent: Monday, August 18, 2014 11:47 AM
To: Frank
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM


I’m very sorry, however there would be a 25% restock fee on any cancelled special order no matter what the reason.

Thank you, Ray

—–Original Message—–
From: Frank [mailto:xx@galloequipment.com]
Sent: Monday, August 18, 2014 9:50 AM
To: Menard, Inc. – Guest Services
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM

Is there a District or Regional Manager I could call, to discuss my dissatisfaction. If so please send me the contact info or relay my cell phone number, 219-712-6477.

Thank you
Frank Van Autreve
American Legion Post 502

—–Original Message—–
From: Menard, Inc. – Guest Services [mailto:guest@menard-inc.com]
Sent: Thursday, August 14, 2014 2:52 PM
To: Frank
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM


I’ll pass your message on to Mr. Mussatto.

Thank you,

—–Original Message—–
From: Frank [mailto:xx@galloequipment.com]
Sent: Thursday, August 14, 2014 2:14 PM
To: Menard, Inc. – Guest Services
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM

I called and asked for Mr. Mussatto. The man that answered wanted to know if I meant Chad. If that is the case, I believe he is the manager I spoke to at the store, and charged me 25%. If so, I do not wish to speak to him, I would much prefer a regional manager, or someone above Chad.

Frank Van Autreve
—–Original Message—–
From: Menard, Inc. – Guest Services [mailto:guest@menard-inc.com]
Sent: Wednesday, August 13, 2014 4:50 PM
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM


I’m very sorry we let you down. We need and appreciate your business. I will alert Mr. Mussatto, our General Manager, to the situation at once. His direct dial number is 219-763-0220.

Thank you,

—–Original Message—–
From: guest@menards.info [mailto:guest@menards.info]
Sent: Wednesday, August 13, 2014 4:42 PM
To: Menard, Inc. – Guest Services
Subject: Website Guest Contact 08/13/2014 04:42:14 PM

Sent: 08/13/2014 04:42:14 PM CST
I was looking for some metal roofing for a stage i was having built at the American Legion Post in Valparaiso, In. I had one of our volunteers got to the Portage store to buy it. He asked what colors were stocked at the store, and was told by the salesperson that none is stocked at the store and would have to be ordered #PRTG30077540. My man placed the order, as we had plenty of time to wait. Upon installation, we found that we did not order enough. I personally went to the Portage store to get more. I specifically told the salesman,Keith, that i was looking for any color. He told me none was stocked at the store and would have to be ordered. I placed the order #PRTG30078964, hoping it would make it in time. When it didn’t I called the store to inquire if it was possible to pick it up somewhere. The man I spoke to on the phone said, I should have ordered a color that was stock. I was a little surprised that he said some were stock colors. I had another person come and pick up what we needed. I then went to the store and spoke to Chad, the manager, and told him my story. He said none of the employees would have said it was not a stock item as they all know it is. He agreed to let me cancel the order that had not shipped, but would have to charge me a 25% restock fee. I told him that was not right because both myself and the man that originally ordered it were mislead. I am very dissatisfied with the way this was handled. I ordered the second order on my personal card and cannot get reimbursed for a product that was never received. So it cost me over one hundred dollars not to buy something at your store. I would really appreciate a response to this. I will continue to shop at Menards, as i like the prices and selections, but I will have a bad feeling for awhile. Thanks you Frank VanAutreve Post Commander, American Legion Post 502.



Ronda Wilder August 21, 2014 at 7:47 am

I am very disappointed with the service at the Menards in Bloomington/Normal, Illinois. I am a teacher who placed an order (and paid the bill) for paneling on July 12th. I had the summer off so I thought it was a perfect time to do a little kitchen remodeling. The salesperson at Menards took all of my information and said I would be notified when the paneling arrived to their store for pick up. The paneling didn’t come and didn’t come and all of a sudden I found myself back in school on August 14th with my kitchen remodeling job not even started. On August 19th I called the store to inquire about my order and discovered that the paneling had been sitting in the store since August 1st and I had not been contacted. That, of course, frustrated me but I became more frustrated after speaking with two managers at that store. I realize that my $400 order probably didn’t amount to much in their eyes, but I can’t believe the type of customer service I received in my next two phone conversations.

I spoke with a floor manager first and after I explained my entire story her comment was, “So what is the nature of your call?” Had she not been listening to me? After explaining AGAIN, she said that I should have received an email telling me that the paneling had arrived and that it must have gone to my spam folder. I did not know that Menards would be contacting me by email, however I check my mail every single day AND I check the ones that go straight to my trash, so I can confidently say that no email was sent to me. At this point I had not heard any type of an apology AND it was insinuated that the problem was on my end. I had her check my email and they indeed had my correct information. She told me that Menards holds orders for 21 days before sending out a letter stating that it needed to be picked up ASAP or they would add it to stock in the building. I mentioned that they had already held my order for 19 days without notifying me and it was going to be impossible for me to pick it up before the 21 day holding day because the person with the truck (who was going to transport it for me) had now left town. Then, she asked me if I needed anything else…..YES! I needed her to know that I was frustrated and did this company do anything to try to please their customers? I inquired about the truck they offer for rental and asked if the $23 fee could be waived due to this mix up and was told “NO”. This floor manager said that only the building manager could authorize that, so I asked to speak with him.

The building manager got on the line and as I was retelling the story, there was not a comment or a sound coming from the other end of the phone so at one point I asked if anyone was still on the line. Carl, the manager, said he was there and that I didn’t need to tell the story because he already knew it and that he could not authorize the use of the truck. He stated that I should have received not one, but three, emails about my order and maybe I should have contacted them sooner about the delay of my order. Are you kidding me? My fault again. I had pretty much had it by that time, so I asked Carl if there was anything Menards could do so that they would not lose this customer and he said, “NO”.

So, here’s where I stand……I’m a teacher who has just started back to school, trying to get friends to lend me a truck so that I can pick up paneling that I’ve already paid for and refuse to return because Menards tacks on a fee if they have to re-shelf a special order. Everything else I purchased for this job is being returned to that store and will be re-purchased at a competitor’s store. I have no idea when I will find the time to complete this project now, but I can assure you that I will find lots of time to re-tell this story.

Ronda Wilder


jordan pelland August 20, 2014 at 4:47 pm

hey I took my grandfather out to menards today and he could not use a ele cart because someone else was using it at the time I was not very happy about that he would have buy more stuff but his legs where hurting.


jeff clemone August 20, 2014 at 2:17 pm


See attachment for emails that I found. If you could let me know you got them I sure would appreciate it.

>—–Original Message—–
>From: ‘stcfbocopier@menards.com’
>Sent: Thu Jul 10 14:51:08 CDT 2014
>To: General Manager
>Subject: Attached Image

Chris Schaefer
General Manager 1st Asst
Menard, Inc – ST. CROIX FALLS
1285 208TH STREET
ST CROIX FALLS, WI 54024-8136
[P] (715) 483-2979
[F] 715-483-1046
Attachments area
Preview attachment 4239_001.pdf


jeff clemone August 20, 2014 at 2:13 pm

jeff clemone August 20, 2014 at 2:05 pm
Your comment is awaiting moderation.

i have sent you the tags and paper work you still have failed to take care of your obligations to me so i will take you to court if that check is not here today you put me and my family out or friends out and have reacted are enjoyment of are home with your lies and neglect i can prove that from all the emails i got a copy of all the between you and the hardware manager this has been going on for months


jeff clemone August 20, 2014 at 2:05 pm

i have sent you the tags and paper work you still have failed to take care of your obligations to me so i will take you to court if that check is not here today you put me and my family out or friends out and have reacted are enjoyment of are home with your lies and neglect i can prove that from all the emails i got a copy of all the between you and the hardware manager this has been going on for months


Nancy Francis August 19, 2014 at 9:40 am

From: guest@menard-inc.com
To: nancyfrancis7777@aol.com
Sent: 8/18/2014 10:20:27 A.M. Central Daylight Time
Subj: RE: Website Guest Contact 08/18/2014 05:46:00 AM

Ken & Nancy,

I’m sorry, but we are unable to except returns on gasoline powered equipment.

Thank you,

—–Original Message—–
From: guest@menards.info [mailto:guest@menards.info]
Sent: Monday, August 18, 2014 5:46 AM
To: Menard, Inc. – Guest Services
Subject: Website Guest Contact 08/18/2014 05:46:00 AM

2238 Saint Croix St
Email: nancyfrancis7777@aol.com
Sent: 08/18/2014 05:46:00 AM CST
I have a concern about your refund policy.
First a little background about Nancy and me.
I’m 70 years old and Nancy is 66. We’ve been married since 1966. We’ve been retired for years and we are living on our retirement investments and SSI. I’m disabled trying to do my best to keep our dream home we built in 1976. We live in Roseville, MN a suburb in the Twin Cities.
Some of Menard’s competition in the Twin Cities are:
Lowe’s, Home depot, Fleet Farm and the usual other stores that compete. Nancy loves Menard’s. She buy’s me all kinds of t-shirts, head wear and sweatshirts, etc. with Menard’s logos (advertising) and I wear them constantly when shopping.
Of those four stores, Menard’s gets over 95% of our dollars spent. She checks our Sunday paper’s ads for Menard’s and Cub Food’s first to see what’s on sale.
Our retirement investments went from a high of $28.35 a share to a low of $9.68 a share in 2013. Since the first of the year it has gone up 13% and we are spending money on our home. We have re seeded the front yard and will do the side and back yard next summer. We are currently updating the laundry-mud room next to the attached 3-car garage. We bought a light fixture and have on order eight ACP Fasade panels for the ceiling. All of this from Menard’s. After that then we’ll buy a new floor for the room and maybe a new laundry tub. We bought this ACP Fasade panels a few years ago and I installed it in our kitchen and like it.
Our future plans are to remodel the kitchen with quartz counter tops, new 3 bowl stainless under mount sink and a nice back splash.
If our investments continue to go up enough we are willing invest more into our home. We want to make it nice and spend all our money before we die.
We have a half basement and full basement that is not finished off. We plan on doing the full basement with new ceiling, lights, walls and flooring to make it look nice.
After that we would like to finish the half basement with 2 bedrooms and big family room and 1 ¾ baths.
Now to my problem. I wanted to buy a gas generator to handle power outages. This is mainly for my wife when I’m dead or incapacitated and she can hook it up and have emergency power. All the research I did including Menard’s, Internet and You Tube informed me that a women could start these engines. So I bought a 5000 watt one from Menard’s. That is all I need as I only plug in 120v cords and 2 times 20 amps is 4800 watts. At least that is what I was told. I purchased this one: Powermate 6250 Peak/5000 Running Watts Generator in stock ordered online and picked it up at your Midway store in Saint Paul, MN.
I got it home and assembled it and it worked, I showed Nancy, who is 5’1” and 100 pounds how to use it.
She could not pull the starter cord. At this point I decided to buy one with an electric starter. I went to Menard’s showroom and found this one: Powermate 8125 Peak/6500 Running Watts Portable Generator. No one told me that if I put gas in it I can’t take it back, including the guy at Menard’s when he was loading the second generator on the cart for me to buy and I told him the other one worked but wife could not start so I had to take it back.
I got it to work and she was able to start it as it has starter motor. In assembling this one there was no negative ground cable on battery. Instead of calling Menard’s I fashioned a cable and connected it myself and it works fine.
So now I’m bringing the one that she can’t start back to Menard’s to return it. They tell me that as long as I started it I can’t return it because there was gasoline in it. When I order the first one online there was nothing on the documents I printed out when I picked it up that informed me that if I put gasoline in it I can’t return it.
Anyway I have no need for two generators and if you can’t take the first one back then I’ll probably have to give it away as I don’t like selling stuff to strangers.
So, my complaint is you should do a much better job at letting the customers know that once gas is put in they are out of luck. Do you really think if I knew that I would have bought a second gas generator? I’m not that stupid. I would have seen if Nancy could pull the starter before I assembled the first one.
Please let me know what you can do for me ASAP. If nothing then I’ll probably cancel my order for ACP Fasade ceiling panels for the laundry room and buy from your competition. We’ll forget using Menard’s anymore. My wife is very unhappy with this situation.
Thank you,
Ken and Nancy Francis
2238 Saint Croix St
MN 55113

I think this was a very unsympathetic response to my plea.

I thought at least you would have offered me a store credit for the return of this item.

Well, you will not be getting any of the $1,000s that we are going to spend on our home in the future. My husband already gave me approval for $10,000 to remodel the whole kitchen. I’m currently checking out sinks at Lowes and Home Depot. He wants it done by 1-2015. I’m going with quartz and tile backsplash.


Delores August 18, 2014 at 2:46 pm

We bought 4 six panel oak doors at Mernards. The young man had to use a lift to get them down. We took them home and very soon after the purchase sickness hit our family, and we were not able to work on them for several months. To make a long story short. We started working on the doors put one coat of varnish on them. My husband went to put it on the door frame and they are all 28 inch doors, they were suppose to be 30 inch. The 28 & 30 inch doors are right next to each other, the young man gave us all 28 inch doors, didn’t even come to our mind they would be the wrong size. We talked to Mernards in Battle Creek,MI , we were told there is nothing they can do about it since they are already stained and it had been to much time since the purchase, they told us to call Mastercraft. We told Mernards we would do a store credit . We talked with Master craft, they were not happy at all with Mernards telling us to call them. We were told Mernards handled this very wrong, and the Battle Creek store should have taken care of this problem. We will be happy to take a store credid. Please if you could help us in any way we would appreciate it. We have the receipt. Contact by email and I can give you more information. Thank you


Henry Hanten August 17, 2014 at 3:09 am

I am writing this email about the store in Mitchell South Dakota.I have several complants about this store. i been getting window from this store, and have had nothing but trouble with them. as of right now i am still waiting on a truck to bring a window that was order and when I went to pick it up it was damage. this is the second window that was damage out of three. i was told they where need to order a strip for it, this is after i rented a trailer to pick it up with some other things. i went the second time and it would not fit on the trail I had. so i paid to have menards bring it to be, it left there at 11:41 this morning and it is now 7:30 pm and it is still not here. I also complain to manage the was on yesterday when i got there because I called the day before and ashed the girl if the strip was put on she said no a manager need to to that, I told here i be there at 11 am to pick it up and she said a manger would have it done got there at 11 am and it was not done. It pissed me off and your manager gave every excuise to cover it up. at the rate its going i am not going to use your store for the rest of the window i need or any thing else. i have had better service at lowis. i guess never hear back from you and do not care to hear from the store in Mitchell. I think this is not a good time to give bad service this as thing are.


John Wiley August 16, 2014 at 11:50 pm

Menards Corporate Office Address
Menard Inc.
Mr. John Menard Jr, CEO
4777 Menard Dr
Eau Claire, WI 54703

August 16, 2014

My name is John Wiley

I am writing for your assistance, and yes this is a problem.

I had a tragic fire in 2004, at my home on 71st . Place in Chicago has kept me out of my home for the past ten years. I had several contractors during that time who did not live up to their agreements. So now as of 2014, the situation is still the same. My family and I are still not living in our home. I am asking you Mr. John Menard Jr, CEO to share my plight with your social media family, facebook, twitter and insta-gram connections regarding a Re-hab Government or Private Grant to complete the long drawn construction project. The estimated cost is $50,000.00 to $60,000.00. I believe your input will help my cause significantly.

SAMPLE Message or your own
Your message to your social media family facebook, twitter and insta- gram.
“Searching for a rehab grant regarding a family that was burned out of their home back in 2004, the contractors did not live up to their part in completing this project and the funds were misused and depleted before repairs was finished. Thank you for your support!”

For more information please contact John at 312-446-XXXX.

Thank you for your immediate attention to this matter.

Thank you,
John Wiley


nick August 18, 2014 at 5:28 am

John Menard is a conservative, which is why he’s so successful. He didn’t become so successful from people giving him sit he doesn’t deserve. He’s not a guy who gives handouts like the government…. and i wouldn’t be surprised if thats what you’re receiving. But anyway, you’re comment angered me because its values like yours that are ruining our country but I don’t blame you. So, if you were somehow successful in this endeavor then I applaud you. Best of luck………….


Mark B August 15, 2014 at 8:03 pm



Alexander Roi August 15, 2014 at 5:18 pm

You lost a sale and you may lose a lot more…
I have been a loyal customer of Menards stores for years (ever since you came to the Chicago market). I’m not sure I will want to even go back to one now. I visited your store in Morton Grove, on Oakton, this afternoon for some things that I needed: wood, shims and saw blades. I left with nothing but frustration and bewilderment.
I found everything that I needed quickly and easily (it’s an expectation fulfilled). What I didn’t expect was the utter lack of customer service. Almost every worker told me what they couldn’t do for me with regards to getting my plywood cut. One worker said that I was wasting my time because Menards does cut plywood for various reasons, but he could not name any. I remember the last time I was in the store I simply asked to cut the wood myself and did. I traveled from Chicago to come to your store and I don’t own a truck. People in my situation need to have wood cut. Some workers attempted to help and point me in directions where someone might find a saw for me, others just gave me attitude about what other jobs they had to do. Are people working there to simply do “other” jobs or is it about helping customers?
One worker did say he could find a saw and then when he did, he told me that he could not cut the wood and I could not do it either. Why would you look for something only to tell me no after you find it…was it game? I don’t like games when I use my money to purchase needed supplies. I want to speak with the store manager but he took way too long to come to the front desk to see me. At that point I simply left.
I then took myself to Lowes. I was greeted with a smile, helped immediately and was never told NO during the whole transaction. They even cut all of my plywood, TWICE.
I did call the store when I got home and spoke with Dave one of the store managers. He was apologetic and understood my concerns and said that he will certainly bring this lack of service up at another meeting. He was a nice guy and listened, but this problem might be beyond him. I worked in retail, as a trainer, for years. If your policy is not to do anything you can to help your customers – you have a dumb policy. I guarantee you it is costing you money and costing you customers. With your competition bending over backwards for market share, please explain to me why I would go back into a Menards store and be subjected to ill-conceived policies and your version of customer service?
With all of the stores out there wanting my business – I might not miss Menards, but I hope that you miss me.


Lauren G August 28, 2014 at 3:51 pm

That’s funny I was there a couple days later and was met with the same exact unhelpfulness. After telling my story at work, a lot of people have complained about the same issues there. This is why I go to Lowes on Touhy now, much better service and I would rather pay more to be helped and directed to what I need!


BOB August 12, 2014 at 5:56 pm



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