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Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Website: http://www.menards.com
Email: Email Menards

Executives

CEO: John Menard, Jr.
CFO:
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added.

In 1994, the post frame building division of the company was sold.

In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA.

Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 212 comments… read them below or add one }

Dennis Cripe July 27, 2014 at 9:49 pm

I repeatedly get flyers from Menards with Menards rebate coupons for a sale that starts on Sunday, but are always out of stock when I get to the store. today I got there today at 1p.m. and they were all gone. if this were a true sale they would have had a huge stock of the item, so therefore I have to draw the conclusion it is not a true sale, just a gimmick to get me in the store. I am extremely disappointed in Menards. From now on I will ignore the sale flyers. Thank you for the opportunity to comment and for listening\!
Dennis

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menardsblows July 27, 2014 at 4:39 pm

DO NOT SHOP HERE. i am a former employee i did not receive my last 2 weeks pay. they apparently needed the money more then me. now the reasons why not to shop here. i worked in receiving dealing with all special orders and all new items coming into the store. do not buy electronics from menards. they are thrown, smashed, crushed and broken everyday. we were told to send them out anyway and let the customers figure it out. do not buy food from here atleast my location in indiana. birds swarm the food section eating and pooping but the employees involved in cleaning it do nothing but sit and talk all day. nothing in the store gets cleaned they dont have a janitor it is left up to whatever teenager who isnt busy. people in my area have gotten rashes and sickness from the restrooms. out in the yard where you can buy wood it is rarely stocked correctly and is not covered so if it rained really hard in your area earlier in the week make sure you pick from the top because they do not turn the wood and let it dry

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sunlover July 26, 2014 at 9:13 pm

I really dont see any good comments here. I can understand. I have spent over $4000 for a deck and the ultra decking keeps coming damaged. They re ship and it still arrives damaged. The damaged rate is 30 to 66% and yet no one cares. Even when I ordered to expand my project the employee for got to order the decking?? what it is in the system when you create the deck at a cost of $700 more and again special fees for packing.

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Edward Beaston July 24, 2014 at 4:17 pm

I purchased some building materials from Menards on Chuckwagan Dr in Springfield on June 25th. The materials were delivered on June 27th. When delivered. The delivery person hit my trailer. The store manager stated that it would be taking care of. However, the delivery person refused to accept responsibly for his damage. Then the store manager stated that there is nothing that can be done about it. Menards should not allow their delivery people to go around damaging people’s property without making sure that it gets repaired. What kind of company would to that? Is Menards really that bad of a company to do business with? I have been shopping at Menards for a long time and this is the first time that I have had any problems with Menards. I would just like for my camper to be repaired. Menards’ Response: There is nothing Menards can do with this.I contacted R & R Delivery and the owner made threats, was rude and refused to take response ability for his actions. He stated that it did not matter what I said because Menards would not believe me anyway because he has a good reputation with Menards. I have shopped at Menards for many years and I am sure that Menards has profited far more from my purchases then the repair bill will be on my Trailer. It is very irresponsible for Menards to hire delivery people and allow then to damage peoples property and no one take responsibility for the repairs. If you can not do anything to resolve this issue than, I need to know who within the Menards Company can be contacted. I would like for my Camper to be repaired. There is not reason that it should not be. R & R Delivery is hired by Menards to do work for Menards. The customer does not hire the people to work for Menards.

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michael July 25, 2014 at 6:43 pm

I SUGGEST ALL IRRITATED CUSTOMERS CALL REPEATEDLY 715-876-5911 UNTILL THEY ALLOW YOU TO SPEAK TO A LIVE REPRESENTATIVE. IT TOOK ME 62 PHONE CALLS, ONE RIGHT AFTER ANOTHER TO GET THROUGH. THE PERSON I SPOKE WITH SAID THAT HE WAS AN ATTORNEY FOR MENARDS. I TOLD HIM MY PROBLEM AND HE SEEMED SINCERE ENOUGH TO SAY THAT HE WOULD PASS ON CONCERN. HE ALSO USED WORDS THAT AN ATTORNEY WOULD USE (HAVING A NEPHEW T BY HAT IS AN ATTORNEY) SO I BELIEVE HE ACTUALLY IS AN ATTORNEY. ANYWAY THE SAME RECEPTIONIST ANSWERED ALL 62 PHONE CALLSJAMMING HER LINE BY EVERBODY CALLING NONSTOP THIS WILL ELIMINATE HER DOING HER NORMAL JOB AND PERHAPS MENARDS WILL REALIZE THAT PEOPLE WANT A LIVE PERSON TO TAKE DOWN THE PROBLEM WITH A FOLLOW UP CASE NUMBER TO BE USED WHEN GETTING A RESPONSE.

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Vickie Davis July 24, 2014 at 4:24 am

I ordered siding and didn’t get what we ordered. The employee entered the wrong item #. They blamed us and said we should have researched the product before we ordered it and that we should have read the purchase order on our way to the register. We did read the purchase order, it was missing 2 letters and we should have known that??? They say we have to pay for shipping a second time to get the correct siding and that we are lucky they are taking care of the restocking fee. The management was soooo unprofessional. They said that it’s all “hearsay” when we told them what we ordered. At this point it’s no longe about the $100 dollars that we have to pay AGAIN. It’s about them owning up to their mistake and apologizing for the VERY rude management they have employed at the St. Joseph store. Kevin, Jared, you need to take lessons on how to treat the customers that shop in your store and pay your salary. We will never shop at Menards again.

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jan barrett July 22, 2014 at 9:43 pm

I ordered on Menards.com late last week and within minutes realized the order was not what I really wanted. The issue I have is that I could not connect with a human being to cancel the order or change it to the item that would better meet my needs. Shortly the order arrived and I will make it work – I hope. I kept getting messages on the Internet that I needed to write to the company. How archaic a system! How impersonal!
Finally I roused someone at the Corporate office who told me I had to communicate only in writing, then connected me with the recording I had received all weekend. The messages I got during the weekend were “Tell me how to help you.” I said I needed to talk with a PERSON to cancel my order – which I thought I HAD cancelled on the site. Too late! They had after a SHORT time already sent the order.

The Corporate phone receptionist, when I called back insisting that someone MUST be able to talk to a person… hung up on me!!!!!!!!!!!!!!
Goodbye Menards! and beware buyers!

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Carrie Jones July 22, 2014 at 9:18 pm

I am putting this complant in for one of the manager at the Menards in Chicago il location is Kostner and North Ave. The branch managers name is Maria. She is very rude to her employee and using language that is not appropriate. She has a very good worker there and do not let him get any weekend off. He is a high school senior and trying to get him self ready for his last year in school. When he put days for a off day she tell him she has to wait till that time and let him know. Is this the policy for the company. In the book that was not given to him when he was hired said this in what they are suppose to do. He is a full time employee for now untill school in back in session are they allowed to have weekens is this part of the program. I would like to see that police book if it is possible. Thanks

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Jan Morris July 18, 2014 at 1:35 pm

I have been attempting to make contact and resolve a delivery issue with Menard’s for 18 days no. NO reply. DISGUSTING customer service. I will never again deal with this company and I intend to spread the word to all of my service people about the problems that I have encountered. Lowe’s is just as close!

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Susan Quigg July 16, 2014 at 1:38 pm

THIS IS THE MOST DISGUSTING COMPANY I HAVE EVER FOOLISHLY DEALT WITH…THEY NOT ONLY HAVE ABSOLUTELY NO CUSTOMER SERVICE OR SATISFACTION, BUT YOU CANNOT EVEN SPEAK DIRECTLY TO A PERSON AND THE GUEST SERVICES PEOPLE CAN’T READ OR RESPOND TO A SIMPLE QUESTION PUT TO THEM. IF YOU GET LUCKY ENOUGH TO PURCHASE ANYTHING FROM THEM AND HAVE NO PROBLEM, THEN GOOD FOR YOU….HOWEVER….SHOULD THEY SEND YOU A DEFECTIVE ITEM THAT IS TOTALLY USELESS AND NOT EVEN MANUFACTURED CORRECTLY…TRY GETTING THEM TO EVEN ACKNOWLEDGE THEIR SCREW UP LET ALONE ASSISTING YOU WITH A RETURN. I AM OUT OF POCKET FOR $200.00 FOR SOMETHING I CANNOT USE….HOW ARE THEY STILL IN BUSINESS AND HAVE THE GALL TO ADVERTISE THAT CUSTOMER SERVICE AND SATISFACTION ARE IMPORTANT TO THEM…WHAT A LAUGH!!! RUN…RUN VERY FAST FROM THESE CROOKS UNLESS YOU WANT TO BE ROBBED TOO.

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John kennedy July 14, 2014 at 12:58 pm

I know this is small, however, it’s how it was posted by Menards in Sedalia, Missouri. Today they had 75% off ALL ANNUALS in the plants. Area with the exception of four types. NOTHING was on the list for tropicals. I loaded my cart up with my selection and went to check out. I was so happy UNTIL the checker told me these ANNUALS were not on sale either and sorry they weren’t included as such on the Sale Flyer. All I have to say is Shame on you Menards for NOT sticking to your WORD!!!! Did I purchase them…. “NO”

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stan July 14, 2014 at 11:44 am

They piss me off!!!!!!!!!!!!

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Frank Krozel July 14, 2014 at 10:33 am

I spent over $10,000 on a home remodel and.. $5,000 on windows that were to her full screens and to be openable from either side. The windows only open from one side and are “stuck”. See this URL https://www.youtube.com/watch?v=nL-nSVOZj9Q All I get is a local rep calling me to come over (he came out once already) but did not fix anything. Contacts are hard to find on their website – HELP.
https://www.youtube.com/watch?v=nL-nSVOZj9Q
https://www.youtube.com/watch?v=nL-nSVOZj9Q
https://www.youtube.com/watch?v=nL-nSVOZj9Q

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pissed off July 12, 2014 at 5:53 pm

Columbus ohio broad street menards wow me my wife and ten year old were yelled at by the return center clerk a black lady in her 40s.i went in that door and when I tried to leave out that door she freaked out and screamed at us everyone turned around. Embarrassing. She kept yelling she called us stupid and said we cant read the sign well I guess not I didnt see it.it sure didnt make sense I came in that door iv never been there its a fairly new store I sure will not be going back.

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CkeithS July 10, 2014 at 2:58 pm

Wow! I’ve never been one to complain about petty issues. However this needs to be addressed. The Elk River , Minnesota Menards has really made, a clear message that they hire all most all teens . Maybe it’s the GMs preference. ( Teen Women) However for the life of me cannot understand why a 18 yr old girl. would be in a position to fail. I was looking for a certain type of insulation. It took me going out of my way to find anyone to help me. Then when I did find an employee there was about 3 of them……..(impressionable) men, hovering around there computer, jaw jacking. I literally had to walk 2 FT. Away from
them and raise my pitch ” Excuse me”!! There was 1 that pointed me to lumber , the other pointed me to duct work , and the older male that I went to high school with, continued looking at his monitor. Obviously his minions were taking care of the problem. Not one of them could have slightly cared. The furthest they walked was 50ft. I had already covered a city block trying to find them . Finding insulation , by myself I was met by a young lady who had no clear direction either. It was right then and there I realized exactly what I had experienced. Cheap labor, a GM with an appetite for young women, and more cheap labor. I’m all for equal opportunity emlployment. This however was a clear sign of one persons appetite. I spoke with MARK, the GM. I asked him
If he did the hiring , he said Yes. I also asked him if he ever worked in construction, he said no. He was very short with me and didn’t care what so ever what I had to say. It was like he was going through the motions of another complaint. It is obvious what Menards, expects from there employees. I guess when you become big enough , your assets and greed become the only priority, it’s no longer about the customers who provided you with that opportunity . I will not go back. This is the first time I have ever really complained about customer service. The agenda of the store in Elk River , Mn. and that of it’s managers however was so apparent though I couldn’t pass up this chance to vent. It’s disgraceful and a slap in the face to the hard working American citizen, who deserves the right to quality customer service. Ok. Time to go to the Home Depot.

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Robin July 9, 2014 at 10:39 am

ATTENTION MENARD SHOPPERS!!!!!! RUN DONT SHOP HERE THEY TREAT YOU ANY WAY THEY WANT BECAUSE HEAD QUARTERS DOES NOT RESPOND TO YOUR COMPLAINTS!!!!! Hope you enjoy my money that will be the last you will get…we are suppose to be getting a menards closer to me….im contacting the mayor to see if he can do anything to stop it. Maybe when he hears about there wonderful customer service he might be able to get a hold of someone..

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Ron July 9, 2014 at 8:56 am

Bought a Remington Rustler model RM2510 last year that has a 2 year warranty. The pull starter cord mechanism broke, so took it back your store in Morton Grove. Was given the run around that no gas powered items cannot be returned but took it to a repair place and for a cost higher than what I paid for would fix it. Contacted the Better Business Bureau and filed a complaint, have no answer from Manards. I will leave the complaint with BBB until this is resolved. I just want my money back since it is under a 2 year warranty. Is this to much to ask for?

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D. Mark July 15, 2014 at 6:19 pm

Good luck with the Better Business Bureau, tried them once with a problem and will never go back to them, they may try to mediate a problem, but they cannot solve one?

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Cathy July 8, 2014 at 5:09 pm

I purchased a refrigerator on line and am in the process of trying to cancel it but so far have only heard. We don’t know if we can. I have never had a bad experience with Menards and I am hoping this very expensive one won’t send me to CBS, ABC, NBC and WGN for resolution. I need my refund to finish my project. The posts I have read don’t inspire confidence.. Will keep you posted about results.

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Robin July 8, 2014 at 5:01 pm

I am beyond. MAD!!! I have emailed called and literally begged for help with my vanity…I too would love to speak to a live person. I have emailed a man named Ray and im still waiting for a response while my contractor is waiting for the product that was promised to me that I have yet to get!!! I will be calling the local news since No one at menards wants to help me!!!!! Here I come home depot

Chesterfield mi

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Amber July 7, 2014 at 5:46 pm

I visited a store with my sorry slip for a product to donate. I had coupons and to make a long story short I was asked to leave. The gm Kevin told me I couldn’t get something on sale and use coupons. He said he would bump the price to the original price then would consider my coupon. No where in the policy does it say a coupon can’t be used with items. That defects the purpose. The coupon clearly says retailer we will reimburse the value of the coupon plus $0.08 shipping. I was told I can’t get anything free. Even though I’m paying taxes everyone is America “does”. The stores slogan is save big money at menards. But yet the manager told me with me using my coupon he wouldn’t make anything off the product? It’s a sad thing to be talked down upon for using a coupon but for a manager to not know the policy is horrible. Then when I asked for a contact number for corporate he said they don’t have one. That nobody is above him.

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Tilly July 2, 2014 at 8:01 am

I come to you with a Heavy Heart. Service and Quality theme? What a joke.. I purchased a Poulan chainsaw and the first time we used it, it threw a chain and wouldn’t stay running. ” No problem Right” I brought it on June 17th and didn’t use it till the 27th. Here’s the problem as explained by a very rude manager.You have 7 days to return this item for refund or exchange, after that you have to go to our service center and have it checked out/repaired because you put gas in it and we can’t have anything that had gas in it. Well, contacted their service center and quess what? I left several messages on an answering machine and still haven’t had a return call. I own a business and would never treat someone as rudely and disrespectful as I was treated that day. As I told you manager” I won’t be back” her response was ” Big Deal”. Well, I’m here to tell you I will take every opportunity to educate the city of Dubuque what to expect at Menards. How sad, I’ve been a devoted costomer for as long as I can remember. Maybe your soooooooooooooo big that you really don’t care, but I can invision that if enough business’s choose not to patronize your simple mined ran store you will feel the effects.

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Phil July 7, 2014 at 2:03 pm

Same issue in Fort Wayne, IN. Bought a lawnmower. Used it once and it wouldn’t start. Menards store gave me local service dealer located in the hood to take it to. They tried to tell me it had bad gas in it but could fix if I gave them $100. When I explained I’d been running 2 other mowers off the same gas w/no problems they said they’d look at it again. Then all of a sudden they could fix it under warranty. 1 month later I’m finally going to pick it up. Oh yeah, they are trying to charge me for a new spark plug too. Unless Menards changes how they handle gas powered products I would not recommend to anyone to buy there.

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James Campbell June 30, 2014 at 12:54 pm

James Campbell and wife, Joellen, went into Menards at Scottsbluff,NE on 6/27/14 during midmorning shopping 10am til noon. We wanted to purchase 3 outside storm doors of which we had located what we were interested in. Lo and behold, “where are the salespeople to help us with our purchase?” No one showed up for about a half hour that we were waiting. We got disgusted and was leaving the store and here stands 5 or 6 male employees in a gab fest, ignoring everyone. Then as we proceeded on to leave an older sales person walked by and we hollered at him. He just kept walking then turned around and came back and asked if he could help us. We said “no, we wanted to buy these doors plus some other items but no one would help us so we are going elsewhere to do our business”. We went to another business and made our purchases which amounted to close to $1000 so you can see what business your company is losing by the help who are on the payroll plus a manager that isn’t doing his job.

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Marilyn Bouslog June 28, 2014 at 3:47 am

I purchased a stove over a month ago and was delivered a stove of wrong color. I called several times and talked to several people. It has been such an inconvenience. We have a family of four and we have had to eat out alot, a month of this not having a stove is ridiculous. I askef if they could give me a silver one and they said you could have the display model but it has scratches on it. We are all frustrating. I think that not having a stove for over a month, they should give us a top of the line stove. The wrong stove is in my kitchen taking space up. All my pots and pans on the floor waiting for the new stove. !!!

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walter reinhardt June 26, 2014 at 10:58 am

Bought a king-griller by char griller $300 less than a year ago now the outside is full of rust and will not get below 450 degrees I call the company and they tell me the grill must be cleaned inside and out without using water and must be put inside a dry structure after every use because the $50 cover I bought is useless because even being covered moisture can still get to the grill . This grill is great if you want a high temp. max 750 degrees it could be a explosion waiting to happen . Very upset menards customer hope you get this if not I will be putting this in writing if not

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Cheryl Manade June 25, 2014 at 10:13 pm

I am a fourth grade teacher in Naperville, IL who will introducing a new literacy curriculum to my students in the fall. After attending the first of three staff developments it was conveyed to us what we will need to outfit our classrooms for this new curriculum. I am asking for donations of a book case, carpet remnant and plastic shoe box containers. Can you please direct me to the proper contact that might be able to help me? I will be happy to put this request in writing, on district 203 letter head if needed. Thank you,\ for your assistance regarding this matter.
Sincerely,
Cheryl Manade
4th Grade
Steeple Run Elem School, NCUSD 203
630-428-XXXX

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Steve June 25, 2014 at 3:19 pm

I’ve spent over $3000 the past several months remodeling my house. No complaints, no problems, wonderful customer service, and prompt responses on the 11% rebate although I prefer the sale prices over the rebate because it’s usually better. The 11% is off their regular prices not the sale prices. Special ordered a vanity top and it came in ahead of schedule and was perfect. I guess maybe I’m the exception but so far so good. The only complaint I have is that it’s along way from one end of the store to the other. I do shop at Home Depot and Fleet Farm as well but not as much as Menards. I’m satisfied with all three stores. There isn’t a Lowe’s in my area so I can’t speak for them.

Oh, I work for the Bay-Lakes Council Boy Scouts of America…so nope! No affiliation with Menards, just a satisfied customer over the years.

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Michael L June 25, 2014 at 1:22 pm

Shopping at the Beloit store today , Asked a mgr on the floor in plumbing if he coould help me , Immediately knew i was interupting him! maybe the sigh he gave me, asked where i might find clamps and before i could finish my sentence he actually rolled his eyes at me , almost funny , Well not that it matters to him but we left a full cart in the aisle, Probably just order online (not Menards online ) spent my entire live in customer service , something no one knows anything about ! Well not mad pretty much expected, stayed out of that store for over a year guess we both got along just fine without each other, Because nothing has changed on your part, I understand that the customer is not always right and often nasty , but WOW its been awhile since being treated loike that , please thank the Mgr ment team from Beloit for me , They are obviously not from Beloit. Sincerely Michael

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Penny June 24, 2014 at 1:09 pm

After reading through some of the complaints posted, I have come to the conclusion that although our issues may differ, the root of the problem is the same. The individual store GM’s do not wish to get involved with customer service issues. Instead they under staff, don’t train employees, and leave the employees on their own to deal with problems that management should be involved in. The outcome, dissatisfied customers like myself. So, I wonder if Mr. John Menard Jr. is aware of this lack of management in some of his stores. For such a large chain, one wonders why there is not a customer service department to help deal with customer complaints. Perhaps Corporate Head office should be discussing a customer service plan, a training program for their staff and management, perhaps even a Customer Service representative on the floor. All of this being said, I have been fortunate enough to have been dealing with Andrew at the International Falls store. He cares. He is trying to solve my decking issues, of course without any GM involvement or leadership. He is frustrated with the lack of progress, but has no where to go. He understands my frustration, but can not do anything for me. And where do I go from here, 7 weeks after my initial order, 7 weeks of dealing with wrong materials, damaged materials, missing materials? I can send a letter! I can even fax a letter. But I need to be patient as I apparently will have to wait 30-60 days for a response! Well, I guess I will finish my deck in the snow!

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Penny June 25, 2014 at 11:07 am

…I stand corrected. The fax number does not work! Another confirmation that customer service is Menard’s top priority!

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Robert Reti June 23, 2014 at 1:27 pm

I have been filling out the “Win a Car” registry on the computer in every single day, except Christmas, in many different stores in Illinois, Iowa, Wisconsin, Ohio, and hoping with each time I fill it out, makes my chances greater of winner, this has nothing to do with why I have not won anything yet, yet, on all the computer registry machines, when I look to see who won the car for the month prier, WE ARE IN JUNE, EXCEPT, THE COMPUTER STOPS AT APRIL, has NO ONE won the Chevrolet Camero or Ford Fusion, Did I, and YOU CAN’T CONTACT ME, UPDATE YOUR COMPUTER SYSTEM, not just for me, but for anyone else that fills the cars contest out in hopes of winning, and they cant find out if they did or not.
Thank you so much for your time and help.

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Cindy Taylor June 23, 2014 at 11:22 am

ATTN. I HAVE SENT LETTERS, FAXED LETTERS, MY ATTORNEY LOOKED STAMPED & SIGNED BEFORE I SENT EACH ONE, I AM BEING HUNG UP ON AT YOUR 715-876-5911 #, AFTER BEING INSULTED NOR WILL LISTEN AT ALL, JUST LAUGH HANG UP, I AM DEMANDING A LIVE PERSON TO CONTACT ME EMEDIATALLY, A LIVE PERSON WITH AUTHORITY FAR AS MENNARDS STORES AND PERSONAL MATTERS, THIS IS THE MOST UNBELIVABLE SITUATION I HAVE EVER SAW, BEEN INVOLVED, ETC. IN MY ENTIRE LIFE, MENNARDS WANTS YOUR MONEY, THOUGH WHEN THEY ARE IN THE WRONG, 100% , THEY IGNORE, OVER & OVER & OVER, LIE, HANG UP, ETC. HOW UNPROFESSIONAL, NON CARING, RUDE, DARN OUT MEAN….. I WILL BE WAITING, AGAIN EMEDIATE RESPONSE, WRITING YOUR OFFICE DOESN’T DO ANY GOOD, OR FAXING YOUR LETTER, OR LETTERS, MY PH. # IS 765-208-XXXX. Cindy Taylor, Anderson, Indiana

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Cindy Taylor June 23, 2014 at 10:57 am

ATTN. I HAVE PERSONALLY WATCHED, SAW, HEARD, THE MENNARDS STORE IN ANDERSON INDIANA PERPOSALLY LIE, MISLEAD, INSINUATE YOU WAS LIEING EVEN, ACTUALLY RIPPING PEOPLE OFF, CUSTOMERS. THEIR VALUED CUSTOMERS, YOU THINK YOU ARE SAVING MONEY, WITH THEIR GREAT DEALS, SUCH AS THEIR 11% DISCOUNT DAYS, YET WHAT YOU MAY NOT KNOW, I KNOW 100% NO DOUBT AT ALL, ON HIGH PRICED ITEMS, THE EVENING BEFORE THE 11% DISCOUNT STARTS, THE PRICE THATS THERE IS REMOVED, FOR INSTANCE, A PATIO SET I WAS GOING TO BUY, PRICE $298.00, WAS WAITING FOR 11% DISCOUNT SO COULD SAVE MORE MONEY, AGAIN THE EVENING BEFORE THE PRICE WAS REMOVED, ALL OF A SUDDEN THE PRICE WAS CLOSE TO $500.00, SAVE MONEY ? I WOULD HAVE BEEN PAYING MUCH MORE THEN THE BEGINNING ORRIGINAL PRICE, THE LIE’S I WAS TOLD, WAS ACTUALLY SICKENING, MENNARDS SUCKS, LIE’S

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Scott June 23, 2014 at 8:48 am

Forget the rebate your promised. Tried that twice and they “lost” the rebate form and require you to send in the original receipt. Then they send you on a wild goose chase till you finally say the hell with it. I’ll never shop there again and would encourage you not to either.

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Larry Habenicht June 22, 2014 at 12:13 pm

Because I am a person with walking difficulties I am offended that your corporate policy is to only allow one electric mobility cart for the store. I feel that since your company does not have any concern for people who have handicaps I will not give your stores any of my business and I will give any one who will listen the advice to NOT shop at any Menards store Larry Habenicht
7876 Red Mill Dr
West Chester Ohio 45069

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Ernest Samson June 18, 2014 at 10:40 pm

Very disappointed I got a dented product Grill I bought today after waiting at the store for over 1 hour they found the product I needed char broil 22 kettle grill and when I got home the top was dented so deep , very disappointed please get me a new one 952-484-3746

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Tina parton June 18, 2014 at 8:00 pm

Would like to know how a person can get a full time job there my husband has been working there for 4 years and the GM at the St Joseph store Kevin Harrison does not like him, in the 4 years he worked there he called in one time and that was when his .mother past away,I think you should look the way Kevin does his job he has a thing for older workers my husband is 57 years old he has owned his hardware store and a grocery store so he knows what he is doing in your store,he is looking for a new job when he finds one it will be your loss because he is a great worker you can ask anyone in electric

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Colleen June 18, 2014 at 4:58 pm

After our experience with menards, I will nor will anyone in my family be purchasing anything from here again. The service at the stores is awful and you can’t speak to a real person in customer service but have to put it in writing, is absolutely ridiculous. It basically is corporate saying we don’t care about the service we provide.

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Karen June 18, 2014 at 4:03 pm

It was 5/22/14 that my bad luck started by using Menards for a fence project. My 2 contractors went into the store and the fence dept. employee took the measurements and wrote up the invoice for my needs. He was supposed to keep the invoice for a short time until I called in a hour to pay the bill over the phone. I did, and the invoice couldn’t be found. So I called the store manager and using the copy my guys had gotten, reordered everything, SKU number by SKU number. When they delivered my order a week later, no bags of concrete and several of the parts were missing. I get many apologies, but when you are paying guys to do a job by the hour, and Menards is costing me money with their incompetence, the apologies mean nothing! The second delivery came, the guys get started, and another part is missing. I finally spoke to the very top guy at the store, who also dropped the ball. I GIVE UP. NEVER SHOP AT MENARDS, BOTTOM LINE!!

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Hank June 17, 2014 at 1:19 pm

Where do I make a complaint against a store manager? Email address? Mailing address?

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Cindy Taylor June 23, 2014 at 11:23 am

YOU CAN’T

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Oleg June 14, 2014 at 4:31 am

Sell your $700 credit on eBay, you should get your money back.

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Nelson June 11, 2014 at 7:10 pm

I was going to report a concern/complaint on this site, but after reviewing some of the posts, I knew I had little/no chance of receiving any satisfaction. My story isn’t anywhere near as good as these. I just had a purchase that was beyond the magic 90 days and hadn’t even been picked up from the store (100 bags of paver sealer that they said I could draw on as needed), so I really wanted a refund. The 90 days had passed by the time the job was completed and I determined that most needed to be returned (60% had never left the store). The result, $700 store credit which I have little idea how to use up. The contact and email correspondence with Menards has resulted in nothing, other than so sorry, so what. I did receive a reply, from Ray, who I see is noted in numerous other posts. His job is apparently to deny requests. I didn’t care for his reply, so I responded – no further reply.

I can’t really fault any of the store employees (Winona, MN) other than the GM, who would not appear from his ivory tower to discuss it, just relaying his denial through the CS attendant. They pleasantly did what they were told. This store was opened in this smaller town some years back, much to most everyone’s surprise. It has done well and the people are pretty nice and helpful as small-towm employees would be. I have bought quite a lot of materials to keep my 160 year old home functional and up-to-date. I guess I will have to find $700 more.

The thing that bugs me a bit is that I spent 25+ years in hardlines merchandising before retiring a few years ago, dealing with most of the majors in this industry segment, Home Depot, Lowe’s, Ace, True Value, Wal-Mart, Menards and numerous other smaller ones. In this capacity, one can get a pretty good feeling of the attitude that pervades through an organization. Sadly, Menards had me fooled on this one – I had a much better perception than appears to be the truth. And from what I see here, it’s going downhill fast. I don’t think much of Home Depot’s and Lowe’s attitude. They are ruthless in the marketplace, but they don’t convey this to the Customer. Menards seems to have gone well beyond their big brothers trying to be worse in all ways. Sad, very sad. You have a good thing going and greed (rebate through store credit only, case in point) screws it up. The idea being, once you get the Customer’s money, never give it back, ever.

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