Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Website: http://www.menards.com
Email: Email Menards


CEO: John Menard, Jr.
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added.

In 1994, the post frame building division of the company was sold.

In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA.

Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 342 comments… read them below or add one }

Steven December 19, 2014 at 8:42 am

It all started when I ordered 3 overhead garage doors online, but prior to that I had called the store and asked about the process for special order overhead garage doors. I was told by the assistant manager (Tyler) that the website would ask me the questions that I was wanting to know. So next I went online and started the process. I went through the steps answering the questions for size and etc. However the question about the track type was not asked via the web site. So next I put in a question about that to customer service online, I was told that the order might not get canceled. So I called the store and was able to get the order canceled and I re-ordered the doors the day after ordering them online and getting that first order canceled.

Original Order was on Nov 5th 2014, went to the store the next day, Nov 6th and re-ordered the doors. The order confirmation showed a Nov 23rd ship date, I received a call (from Tyler) that went to voice mail on Nov 24th stating that part of the door order (missing track) had come in and they called but the supplier had already closed for the day and that they would get a hold of me once they had heard from the supplier, that never happened.
So I stopped by the store on Nov 25th and talked with Tyler. At that time he reordered the track and the date given was Dec 8th.
So I wait until Dec 9th and call. I talked to Tyler once again and he had no more information and stated that his manager Travis had been communicating with the supplier but was not getting any resolution. I gave a blunt earful and the conversation ended. Then on Dec 15th I called and talked to Travis, he was going to see if he could get things expedited and was supposed to call me back with updates, I never heard from Travis so I called on Dec 18th, Travis was out but I talked to Tyler again… No resolution, still no answers.


Lisa December 17, 2014 at 11:01 pm

I got quit Maplewood Menards because I was late and my manager excused me because I told him a head of time. The Store manager wasn’t having with it, so they in excuse it my late. They think that I am dating my manager but I am not. They are harassing me secertly behind my back. I went through this this for a whole year now. They talk so much about me, but when it comes to other people they don’t say anything. There is many couples in wall covering that is dating and they don’t say anything. Also, there is two siblings that works in the same department. I thought siblings or relatives couldn’t work at Menards. Maplewood Menards is the worse place to work. All the store managers and department managers favor people.


Lisa December 17, 2014 at 10:58 pm

I got quit Maplewood Menards because I was late and my manager excused me because I told him a head of time. The Store manager wasn’t having with it, so they excuse it. They think that I am dating my manager but I am not. They are harassing me secertly behind my back. I went through this this for a whole year now. They told so much about me, but when it comes to other people they don’t say anything. There is many couples in wall covering that is dating and they don’t say anything. Also, there is two siblings that works in the same department. I thought siblings or relatives couldn’t work at Menards. Maplewood Menards is the worse place to work. All the store managers and department managers favor people.


Mike December 17, 2014 at 12:46 pm

I was an employee of Midwest Manufacturing concert a company that Menars owns. Well until today. I worked at the Terre Haute, Indiana plant. I will not put up with the plant manager cussing at me and calling me a lier. He is the most worthless manager that this plant has. He told me he won’t put up with attitudes from employees when he’s the one that’s always yelling and and cussing at the team members. My suggestion to everyone that reads this do not get at the Terre Haute plant. They treat you like crap and don’t care anything about you.


Jean December 16, 2014 at 8:01 am

I have been trying to find a store that still ha one of the 23-in round pet beds SKU 2531027. I bought one of Black Friday and my dog really loves it so I wanted one more. I went on line to check store quantities and instead of traveling the state of WI I started calling the stores, It seems that none of the store have any left (at least the ones I have called). I’m sure glad I didn’t start driving to all those stores. If you find a store that has one, could it be mailed to me?


Kathy Robbins December 11, 2014 at 2:51 pm

I guess I am not the only one who has had horrible service from Menard’s. I will be posting often to let people know how terrible it is!
There were 2 employees i dealt with that did their best but corporate has never responded. Terrible customer service!!!
I contacted them via their email four times, since there is NOT a way to speak to a person, still have not heard a word back.
I will never shop there again. I also will go out of my way to let my friends and family know not to shop there either.

It took 2 months to get the piece I needed. I ordered four pendant lights online. One was broken. I had to make 3 trips to the store, so much for the online convenience! Multiple phone calls and four emails. Truly if I would not have stayed on top of it I am sure I would still be waiting. I had to pay an electrician for 2 visits instead of one, waste my gas, and time. Also had to switch places for Thanksgiving since my kitchen was kept on hold!

Tell your friends it is not worth it to shop at Mernards


Jennifer December 8, 2014 at 10:37 pm

Dear John Menard,

I had recently worked for your company, and was fired for not complying with something I truly did not do. Since I didn’t lie and say I did it Pete Penvenas fired me. I dont believe it is fair that I was terminated for telling the truth. Because of this unfair trial I was set up by two team members for no apparent reason. They told Pete that I admitted to them about stealing from your company and others. I have never stolen an item in my life, and there was no proof of me doing it. Because of this I am now unemployed for being honest. Is that not what we are suppose to do? Are we suppose to lie about doing something when we didn’t do it? Does that not put our morals into a different perspective? He told me if I would have lied and said that I did say it he wouldn’t have fired me but I find that very hard to believe let alone it is not something I can do. If you lie your only hurting yourself and the chances you may have at moving up in life. I’ve only been there a month n’a half and didn’t even get a chance to show that I was a good necessity. I really wanted to move up to an assistant manager, but that couldn’t happen because of the drama that was created in my wallcoverings department. I loved my job, I really enjoyed working for your company. I hope you understand.
Jennifer Larson


Judy December 7, 2014 at 10:29 am

My husband was in Menards in West Lafayette yesterday along with my son. They were standing in an isle when suddenly a large board came flying out of nowhere and hit him in the back! They could not figure out where it came from. Another customer said, “If I were you I would go knock the crap out of that guy in the next isle.” Another customer had picked up a board and just threw it in the air, not knowing where it would go. Be careful in the stores. You never know what can happen. It hit him so hard it broke the board. So far he is just sore this morning. He didn’t report it which was a mistake!!!


Pete December 7, 2014 at 9:56 am

My father-in-law worked at Menards for 19 years until 90 years old, and was always treated with dignity and respect every day he reported to work. While at work, he worked hard and honorably, earning the respect he received. His co-workers were his second family, and Menards allowed them time off on Saturday to attend his funeral. I have also spent many thousands of dollars at Menards (a different store than the one he worked) for many, many years doing major remodeling work on two different homes and a commercial business and have always found quality products, excellent pricing, and Menards employees helpful and friendly. I encourage those who may have had a few bad experiences at any retail store to understand that there can be bad days and good days. It happens everywhere, it is certainly NOT the culture of Menards. Employees have to deal with abusive customers, thieves, “Black Friday” long lines, screaming children, overflowing toilets, lousy weather loading and unloading in the lumber yard, random stock and quality problems, misplaced stock items by customers, and all kinds of things outside of their control that can make for a bad day. Employees are people too, so show compassion and you will receive compassion in return.


Carl December 5, 2014 at 7:43 pm

I bought a chainsaw at the Menards in Fremont, Ne 9 months ago and the crank shaft broke behind the clutch, I took it back today and was told I had to take it to someone that works on chainsaws myself to get it fixed. I have never in my life bought something that broke that I had to take it somewhere to get it fixed. I live over 100 miles round trip…I also bought the extended warranty which they wouldn’t honor since it was still under factory warranty…We have always shopped at that Menards since they have been open, but I will never again shop at a Menards again….I will drive another 50 miles and shop at Lowes or Home Depot…


gully December 3, 2014 at 10:23 am

I will never step foot in a menards never again in my life Livonia Menards have the worst customer service ever seen I gave them a chance and it will never happen again from the time I walked out the store to the time I walked out .even up to delivery… The delievery guys was nice enough. To bring my belongings in. Because the deliever set up never told me that i was getting my products left in the drive way … Really . HOMEDEPOT may cost a little more . but i rather pay the extrathen to be treated like a dog o. A street. Sorry . never again .


gully December 3, 2014 at 10:32 am

Did i fail to mention no one around ask did i need help. Saw me struggle and walk right by me . waited a half hour for help to only leave my stuff at the exsist door. And walk away.


steve December 2, 2014 at 6:01 pm

I have learned that the owners of menards don’t give a f*ck about anyone but themselves. the b*tch operater wouldn’t even connect me to customer service.


David December 10, 2014 at 3:39 pm

Gee, and I thought it was just me. It appears that Menard’s treat their customers like crap (what intelligent organization does not want their clients to talk to cust serv). They apparently treat their staff like crap from what I have read here. Fortunately for me, I have made the acquaintance with the local manager and he usually addresses my concerns. It just appears that ownership sucks. Good comments definitely overshadowed by bad ones.


Sonny November 30, 2014 at 9:02 pm

I am very disgusted with Menards. I purchased a pellet stove and had it shipped to my home in Ct. with a rebate of 11%. I was in the process of ordering more items today. I now find out that if I want to spend my rebate check of $197.89 I have to drive approx. 12 hours west to the closest Menards. This was not mentioned anywhere on the rebate process. I would like to know how this is allowed, if you offer a rebate you should be prepared to accept in in any form I choose to use it. If you are not going to give people a check worth cashing then you need to make that very clear in you rebate policy and written somewhere for all to see. It is not about the $197.89 anymore it is the principle of how you are doing business.


Darby Todd November 26, 2014 at 10:42 pm

Hello, my name is Darby and I was recently fired from Sedalia Menards over their lovely point system. First off about 2 years ago the General Office decided to create a 10 point system, you’re allowed 10 points every 90 days.. this point system is only an attendance policy. This also includes lunch breaks which by policy can only be in between 25 and 35 minutes. And thing earlier or later creates a write up. Well I was horrible at this, I had a habit of clocking in at the 35.5 to 37 minute mark tho I was in the store every time. But that’s not what I’m here for. On November 1st I switched a shift with a fellow team member for that following day on November 2nd. My original shift was 8 am to 4 pm but something came up so I asked the other employee to trade me shifts. (Keep in mind this usually wasn’t a problem and many people have done this) so even tho the girl covered my shift and I covered hers the system still generated a write up which the managers could have over wrote but they decide not to. So that put me over my points even tho the shift was Co reed and I was early for the other girls shift.

So of course I decided to attempt to get unemployment while I’m waiting on a job, I’ve applied everywhere in town and still no luck. Of course the unemployment office had to contact the store and talk to the HR. She decided to take it upon herself to lie and tell them the the reason for me being fired was because I “no called no showed” on October 30th. Which in almost 5 years I only missed 2 days ever and the last one was 2 years ago. I’m so done with this place at this this store.. the GM is a dick and until they replace him I don’t see that location getting any better!


Tom White November 24, 2014 at 10:21 am

After the grief I received at one of your stores for asking for a print out on how to install one of your doors. I’ll never ever darken a menards threshold again.


Tom White November 24, 2014 at 10:28 am

I guess I misunderstood your radio ad on helping the DIY community, I swore one ad said help installation on products bought here (Menards)
Guess I it was Home Depot or Lowes.


Tom White November 24, 2014 at 10:34 am

I see your Yankton store has a reputation for being rude. You got me sold on staying out of ill mannered folks store.


Sara Lane November 19, 2014 at 10:37 am

After applying for the office assistants position at the Holiday City Steel plant in Ohio, I was turned down. I have graduated High School, and have a college degree. A week later, I was informed that John, their office manager, hired a High School drop out that does not have her GED or diploma. She must have lied on her application, and he obviously failed to research this. Jennifer Plott is not qualified for that position. I have voiced my complaints, and nothing has been done about this. Next step…notify corporate.


Thomas November 16, 2014 at 10:52 am

I would like to start off saying, that I don’t know what the employee dating policy’s are there.. But when you have a 27 yr old manager buying a 19 yr old employee alcohol., that should be a problem.. I feel like there should be a better drug testing system there also seeing as to neither one of these employes Jorden Biar , and Cole Jarrett could pass a drug screen. Smoking marijuana in the parking lot and taking Xanax . This is the menards at the Anderson,IN location.. I feel like these employees should have to take another drug test.. And maybe a mouth swab this time so they can’t sneak in clean urine to pass a drug test that they would fail. If someone would take care of this problem that would be great.. Menards is a great place to shop for all my hardware.. But if there are going to be people like that working there , I will have to take my business else where.. Please let me know how this situation will be handled..


Thomas November 16, 2014 at 3:12 pm

Well they fired the 19 yr old girl.. Just not the 27 yr old manager who was leading her down the wrong path.. Let’s just leave him managing people so he can lead the next young person down the wrong path.. Cole Jarrett .., needs to be fired too., not equal punishment to fire one of them..


Karen November 13, 2014 at 9:21 am

To Whom It May Concern: 11-13-2014

I am writing to complain about my experience at your Livonia, Michigan store. After checking your website for a kitchen butcher block, 25 x 48 inches, sku # 4857016, the store in Livonia listed that there were 2 in stock. I then drove to the store and talked to a representative in that department who informed me after looking it up that there computer said there were 4 in stock. When we went to the area where they are stored there we none that size. The rep then checked in the back and said that there were none in the store and that the computer was not correct. She then stated that she would remove the quantity from the computer. I asked when they would be getting more in and she said she had no idea and that the last shipment they had received was in August. I asked if someone could call me when they arrived and she told me that I would have to prepay for one, however, she had no idea how long the wait would be. The Rep was not much help and really didn’t seem to care. I told her I did not want to prepay for something that I had no time frame when I would receive it. She did take my number but I was sure at that point that I was never going to receive a call. She also suggested that I travel to another store that was nowhere near where I lived because there computer said they had some in stock. I was not interested in driving an hour away just for them to tell me there computer was wrong as well.
A couple of days later I decided to call the Livonia store and talk to a manager. I don’t know her last name but her first name was Melissa. I told Melissa about coming in the store a few days prior and felt that the associate was not very helpful and wanted to know how I could find out when the store would be receiving the butcher block top that I was looking for. Melissa was very helpful and sympathetic to my problem. She apparently called the supplier and then returned my call and told me that if I prepaid for the item that I should have it in 7 days. This was on October 30th, 2014. After giving me some type of time frame, I decided to go ahead and prepay. I gave my credit card information to Melissa on October 30th and made the purchase.

As today, November 10th, I still have not received the butcher block. However, this morning I received a call from a Ryan who works in the same department as the first associate I talked with to tell me that they had received the shipment and my item was there but while he was talking to me he said, “Oh Wait” I can’t seem to find them so this must be a mistake and in fact the butcher blocks were not there. I told Ryan that I was very discouraged that it has already been almost 2 weeks since I spoke with Melissa and asked when he thought they would be arriving. He told me he had no idea. He then suggested that they have a similar one to the one I ordered but it was 9 ft long instead of the 4 ft like the one that I ordered. He said that he would give it to me for the price of the smaller one that I needed. I told him that it was way too long for what I want to use it for and he replied “well don’t you have a way you could cut it down”? To me this was an unbelievable question to a customer who has been through what I would call “A Joke” of an experience. I told Ryan to forget it and that I would call Melissa back and find out what was going on. I called Melissa right after that and refreshed her memory of our conversation and payment a few weeks back and told her how frustrated I was about the comment Ryan made as well as STILL not having the item that she told me would take 7 days.

I then asked to talk to another Manager, someone higher up. She did not give me a name but told me that he was on another line and would give me a call right back.

WELL, he never called me back but they had RYAN call me again to say that he would have to special order it and would call with a tracking # so I could track when it would be arriving. I indicated to Ryan how infuriated I was that the Manager couldn’t even call me back and that now I have to wait, supposedly ANOTHER 7 days, but he couldn’t be sure.

I can tell you from this experience that I will NEVER shop at Menards again, nor will I recommend it to anyone. I have been in customer service my entire adult life and cannot believe the run around I have received from you establishment. Maybe after working for the Ritz Carlton Hotel Company for 18 years I am a little spoiled about customer service. I get that things happen like the computer saying there we 2 at the store when in fact there were none, but the lack of help I have received since is pathetic. So, at this point I have no idea when or if I will ever receive the product that I have already paid for. I would hope that I receive some kind of a response from this.

Thanks for your time

Karen S. Myres


Eldonna Ruddock November 13, 2014 at 7:46 am

Menards is causing me fits. My new and expensive Mastercraft front door does not close. Try to close it and all you get is “ca-thud, ca-thud” as it slams up against the frame of a door that supposedly has a lifetime warranty. This is a new construction. The installer says it is a defect in the way the pre-hung door was made and I need to go back to Menards and have them fix or replace it. I go to the Menards store where I bought it and respectfully ask them to send someone out to assess it and take care of it. Oh, here is a form to fill out and mail to Eau Claire, WI. Are you kidding me? A stamp? It is winter and I can’t close the door. I can’t lock up the thousands of dollars worth of stuff that needs to be there to be installed that could easily walk away if you can’t even close the front door! Nope, fill out the form and mail it. So I do. And wait with the Jeopardy final round music playing in the background. After two weeks of no response, I go to back to the store. They call and leave a message and tell me they will call me. After another week of no response, I go back to the store. They call and leave another message and tell me they will call me. After two days of no response, I go back to the store. They call and get the answering machine. I give the lady trying to help “the look.” She pressed this time and asks to speak to a human being. The Jeopardy music plays in the background. The long and short of it is the warranty department has been trying to mail a response to the installer, using a wrong address and keeps getting the mail returned. “Well, what response are you mailing?” Oh, another form for them to fill out together with pictures and a request for a warp test to be performed. Which will all probably cost more than it would cost for me to have the door repaired and take long enough for me to give up and have the door repaired as this is an emergency. Which is what they have in mind all along. I am by no means done with buying stuff for this house and they have lost my future business over this.


Bryan November 11, 2014 at 9:32 pm

I had to special order a storm door. Even with two of us standing there repeatedly spelling my name, the employee had a difficult time correctly typing my name into the computer. The salesperson asked for my email address which I declined to provide because I don’t want solicitations in my inbox. What the salesperson neglected to tell me was that an email address was the only way I would be contacted when the order arrived at the store. I was told the order would take 3 weeks to arrive, and I asked if there was a chance it would arrive early. I was told no. Four weeks after I placed the order I called the store to check on it and was informed it had arrived at the store 10 days after it was ordered! I asked why no one notified me and was told that they didn’t have an email address. I asked why I had not been called and was told it is against Menard’s policy to call customers when special orders arrive. A few minutes after talking to the salesperson, I called back and asked to talk to a manager. He told me that it was, indeed, against policy for Menard’s to call customers. He told me that employees were spending too much time making calls that could have been spent selling!! He also told me that after 21 days a postcard is sent or a call is made to let the customer know that their special order had arrived. This is laughable since it was 28 days and Menards had not contacted me. Thank goodness Home Depot is across the street! I will be going there for the rest of my remodeling materials.


Jerry Hicks November 7, 2014 at 6:01 pm

It has been 5 days and still getting runaround .I have been to my bank they said it’s menards .I will be filing a claim at my bank for fraud charges .I will also be going Monday to file charges for fraud with the local county prosecutor. Used a bank card with pin number.your receipt that you give me states that if i use a debit card a cash refund will be issued.I will never shop at your store again ,Owensboro Ky.


janet November 7, 2014 at 1:32 pm

Yankton store managers have very little knowledge in each of thier dept. Went to electrical dept. young gal there had no idea what I needed for my electrical problem, she was rude,

went into the hardware dept, they used to have a guy that could tell you what and where things were. not anymore.

I was chatting with friends in the community and was told that this type of attitude was common, that the BIG manager was a flake and like young girls. That the employees there NOW, will sell just to sell that there isnt any employees that will give you the time of day are rude, inexperienced, think more about eating and talking,////////Im going back to NOrfolk


Tom White November 24, 2014 at 10:37 am



Ron November 6, 2014 at 10:01 pm

My wife and I went to the N.27th st Lincoln NE store on Sun. 11-02-2014 and bought a few items. I paid with my debit card. The cover we bought for our glider did not fit so I took it back the next day. I gave the lady at the counter my receipt and told her the problem. She asked me if I wanted it back on store credit or wait a week for it to show back on my debit card. I told her to give me cash. She sighed and repeated my options. I told her again that I paid with my debit and expected it back as a cash refund. She told me the same thing again. I asked for a mgr. and she told me she was one of the mgrs. I asked for the store mgr. and she went and dialed the phone and whispered something over the phone. A man”Bill” showed up and repeated what the lady said or I could pick up my item and leave. I told him that it was printed on the back of the receipt that if you paid with cash or debit then the refund was issued in the form of cash. “Bill” stated he did not care and I would not get cash back. I said I have bought $1000 of stuff in the last month and you are doing this over $10. “Bill” told me to bring the $1000 back too if I wanted, he did not care and that was my option but I would not get cash back no matter what even if the policy stated so. So I had to settle for waiting for it to show back on my card. As I was leaving “Bill” yells at me Thanks and hope your day gets better. What a total jerk. The woman stood and smirked at me the whole time. Contacting corp. was a joke. Gave my name and phone and still did not get a response. What a joke of a business.


Delford Chaffin November 6, 2014 at 12:22 pm

Don’t waste your time calling Menards and asking to speak with a human. They refuse to connect you with anyone.


Matthew Rice November 4, 2014 at 12:42 pm



David Scott November 3, 2014 at 3:33 pm

I was in a Omaha Ne store to buy some carpet and title for bathroom . When I was looking in the low cost carpet area. A worker came up with another roll of carpet . I asked how much he said hes boss was coming with the price . Then I took a step back and there was a large carpet device that made me fall on too the concrete and broke my wrist . I now need to have it cut open to repair . Top it off they say they will only pay up to 5,000.00 for everything . My pain and suffering is worth more then that. Am going to report local news casters also if they don’t make this right .


Jim Shoey November 7, 2014 at 4:25 pm

Get a lawyer to take the case. They will pay for ALL the fees on the wrist along with paid, suffering, and damages from loss of work and more. You going about it yourself shows them that they can and will push you around until you settle. A lawyer can make it SUPER expensive if you don’t get your way and they only take 1/3 of what you get. You will be getting many times more than 5000 dollars for this!


Jay Fletcher October 29, 2014 at 7:23 pm

I have had an okay time shopping at Menards, that was until last week when I couldn’t find my receipt to return an item. I purchased a 100 year old home this year and have been rehabbing it for over the past 8 months. I have been at Menards at least once a week, every week. I have spent a few thousand in this store. We have had to drywall the entire basement and 1st floor because it had plaster walls that were cracked and falling. Redid the electrical wiring, refinish the original hardwood floors that were damaged from carpet installed on top for a number of years. Etc. So me returning a water filter with no receipt seems like not a major issue. The cashier was processing the return as normal and told me I would have to get a merchandise credit. That was fine because I was 95% done with the house and needed to pick up a few things so that I could finish. Since I didn’t end up using the water filter, there was no need to keep in hanging around in the basement. Before she finishes, a man in a Menards vest, talking on the phone, proceeds to the counter, take the item and walk away. The cashier stops, excuses herself and goes to talk to him. She comes back and says she cannot give me a refund, I ask why. She hesitates and I ask for the Man in the vest to tell me why he took the product before she was done. He comes back to the counter with an attitude to say because I don’t have a receipt. Okay, that is why I have to get a store credit. He says no because I have no proof that I purchased it. I say excuse me, I just walked in the door with the item. He says that means nothing because that store doesn’t carry that item. I said I purchased it at a different location and I pulled up their app that’s on my phone and showed him that the other location does and that they have numerous of them in stock. He said but I have no proof unless I can go to the kiosk and print up the receipt. I say that would be a waste of time because I don’t know which credit or debit card I use or my husband, or if it was cash or rebate credit. This is only getting me more angry because he cannot tell me an straight answer nor one that sounds like policy. Even the cashier looks dumb founded. He says he is sending it to headquarters and walk away. I walk away and I am angry, this was my first time at this location and I only stopped there because I wanted to drop off the supplies at the new house before I went home for the evening, my current home is at least 30 mins away. I am getting wet outside because my hoodie isn’t meant for Chicago wind and rain. I call my husband to see if he could find the receipt in the big bag of receipts that we have for all the supplies we purchased for the house. After talking to him I get the feeling that the manager was being racist because I was black and covered up in a hoodie. I went back in the store and an Caucasian older lady asked if she could help me. I told her I needed corporate number and I receipt showing what I tried to bring back. First off her picture was on the wall and said she was the front end manager, but the man in the vest wouldn’t even give her the product so that she could write down the name and item number, she had to manually search through the computer to write me out a receipt. The original cashier brought the paper to me and said the older lady apologize and will call me in a day or two. This was over a week ago and nothing. I am upset because there have been times were I spent forever looking for a person to help me, there is never anyone in the yard to help, they have sold me items that the yard didn’t have and I had to go through the process to return the things that wasn’t in stock and either come back or get a different one because somehow the system doesn’t know what they actually have on hand in the yard. Just the week before the doors that took forever to get, finally was loaded onto my truck only for the employee to say one of them was damaged and to tell the front desk to give me a percent off. I am highly upset. I am trying to finish my house that is 95% percent done before Chicago snow hit. I went to a different location and they couldn’t help me but did say that wasn’t how things were supposed to be done. Okay that doesn’t get me my money nor in-store credit . and when I finally made it home it was once again an rebate credit sitting in my mailbox. I wanted to scream. Really, I get at least 2 of these a month and how can they use these to pull up my receipt? when the money is gone they take the rebate receipt. So how can say I didn’t purchase that item. I have 3 rebates sitting in my car with money on them and I refuse to go back to Menards. They don’t care about their customers. They do whatever they want to get your money and don’t care. BTW the item that they don’t carrying also was in that week sale paper. Yet “they don’t carry it.”


Jim Shoey November 7, 2014 at 4:28 pm

I HAVE THE SOLUTION FOR THIS! IT’S CALLED HOME DEPOT! Even Lowes is better than backwater Menards! The managers make the lowest amount in the industry! Why else do you think they don’t care about you? If they lose the job cause someone in corporate actually sees one of the complaints and decides to act, the guy getting fired could go work at Best Buy and make about the same amount as a regular clerk!


R P Fjeld October 29, 2014 at 1:17 pm

On Oct. 24, 2015 I purchased a Bemis Water Wick for my humidifier. I selected the wrong Wick. It was on sale, and all sizes were the same price. On Oct. 27th, I exchanged the wick for the correct one. They were no longer on sale, and the Menard’s employee wanted to charge me the difference in price. I wasn’t purchasing the item, I was exchanging the item I had already purchased. Price should not have been involved in the exchange. She called a Supervisor who said the same thing, but did a price adjustment when I was obviously upset. Then, the Supervisor removed a rebate receipt for another item and crumpled it up and walked away. I noticed it and had to ask for it to be returned to me. The first clerk apologized, but not the one who did it.
Menards, you did not get as big as you are by doing business the way you do today.


SHARLENE October 28, 2014 at 5:27 pm

I ordered a counter top to be cut to my requirements, which it was (31 3/4) In the ordering process they fail to tell you have to pay for a four foot piece which left 16.25 inches. Okay so I thought if any material was left I would get it sent back to me when the counter top was returned to the store WRONG I paid 22.00 a foot and could have used the other piece on another cabinet I would have purchased at Menards. Wrong of them to keep something I paid good money for. Don’t care if they keep anything under two foot I should have been given that choose if I wanted it back or not, even if it didn’t meet there two foot requirement then they shouldn’t require you to buy a four foot piece and keep the rest ,I’m thinking to resale again. It’s not like 22.00 is an amount everyone has laying around. I buy a lot from Menards, not anymore I will buy somewhere else.


Jeff October 28, 2014 at 1:36 pm

To Whom It May Concern,
I don’t usually say a lot of my experiences with a merchant but I’m making an exception to this. Menards and Customer Service are not synonymous. It’s appalling to continually go into any of Menards stores and first never able to find anyone for assistance. Secondly, if someone happens to wander close to you, they try their level best not to make eye contact with you or act as though they’re doing you a favor by gracing you with their presence. Furthermore, when you point out something to them, they treat you as though you are either stupid or not worth their time. This is not the first time or first store this situation has raised its ugly head. Some serious customer service training is long overdue and I’m sure Lowes or Home Depot will be glad to get my business. Furthermore, I’m a veteran and the other named stores as far as I know offer vets a discount if you mention it to them. This may be the last time I go to any Menards anywhere. Thank you for your valuable time.


Tony Holguin October 27, 2014 at 11:27 pm

I have to tell you about my recent experience at the Jackson Michigan Menards. I was putting a new roof on the shed at my summer vacation place and went into the store to buy some shingles. I gave the shed dimensions to the guy behind the counter and he calculated that I would need 3 bundles of shingles to do the job. He wrote up my shingle order, I went to the cashier to pay and then around to the storage yard to pick up my shingles. I was disappointed that there was really no help in the yard but after roaming around for a while I found the shingles and went on my way.

Well 3 weeks later I had the contractor installing my roof and we ran out of shingles! So I went back up to the Menard’s to get 3 more bundles. I went through the same arduous routine of standing in line at the order desk to standing in line at the cashier to pay for them and then around to the back to pick them up. Well this time I couldn’t find them…they weren’t where they were before. After roaming around for about 45 minutes I finally got someone to help me and finally found where the shingles were SUPPOSED to be!! They were all out of my shingles!!

I am not sure why they would even sell me something they were out of stock of but they did. The workers in the yard really didn’t know what to say and tried to sell me 3 different colored bundles. When I told them it wouldn’t work they kind of bailed out on me stating they “were going to go get some help and possibly take the shingles out of a deliver order.” Well after another 30 minutes they still hadn’t come back!!

Finally a manager came out to see me and told me he was going to do “whatever it takes to make it right.” Well I have to say he did! He sent one of the workers to the Battle Creek store (about 45 miles away) to get the shingles AND he personally delivered them to the front gate of the campground where my camper is the next morning!!!! We finished the job and everything worked out great!

Cudos to the Assistant General Manager Chris Thurbur at the Jackson Menards.

You have earned a loyal fan!



Dennis October 27, 2014 at 5:32 pm

The worst customer service I have ever encountered.


Kristi October 27, 2014 at 9:05 am

I visited the Menards Store in Wausau, WI on 10/25/2014. Our visit to the store was to order our counter tops. We dealt with two gentlemen for our ordering, the first visit took two hours to tell us that we could not have our counters cut the way that we wanted. So we went home and remeasured as a precaution to ourselves. When we returned we were assisted by another gentlemen. Whom at this time also told us that we could not have them they way we wanted them cut, This took us another hour, now I have 3 hours investe to sitting at this back counter, with a hyper active 7 year old, my patience has definately grown thin. I suggested a custom order, which was never brought up by the employee. So he wrote a qoute. While we were finishing our shopping we were found and told by the manager that we could have our counters the way that we wanted them. If you can understand my frustrations at this point. I was wild! 3 1/2 to almost 4 hours of disputing with some kid in the back to be told by the manager that it could be done?!? Well I got my cabinet hardware, went and got my stain (which I’m already frustrated) to find out that they don’t have what I need, cause despite that they have samples for every stain they don’t carry it all there…wtf! So we pay for our order and our supplies 1/2 way home while examing the receipt we find that they over charged us on our BOGO items. Now to turn around and go back and have things corrected.

Now as a normal person, I wait a day to calm down because I had some not so friendly things to say and I call to talk to the manager Trish or Krish, I know it’s close and the converstation starts out friendly but, when she starts to be sarcastic and telling me that I’m over exagerating on my time, and that it’s all hands on training, I can’t expect all the employees to know everything that the managers know. My question to her was when you are sitting around the corner how hard would it have been for them to ask you the question. Her reply back to this “I was with another customer, so your saying your order is more important than theirs” Is this honestly the hands on training Menards that you give your managers? To be rude, to your customers? I do not feel confident in your employees or your managers from this point. I would not suggest this store to anyone. Not because your quality of the product but, due to your quality of Customer Service.

I wasn’t looking for a free order, but for some sort of compensation for my wasted time. I didn’t want $100, $20, or even $10 but, if you would have said here’s a $5 gift card or 5% off your next order to make me feel as if I was valued and that you truly cared about your customers. It would have been appreciative to me as a customer.

The sad thing in re to this, I was specifically told by a friend not to order my counters from here cause earlier in the week when he placed his order, he had some of the same issues. However, since we haul materials with our trucking buisness for you and have usually dealth with nice people in the yard we figured we would give some of our buisness to you as you do to us. Well we were definately wrong.


Cassandra Jones October 27, 2014 at 2:57 am

I was driving to work at about about 9:15 PM. There was a semi-truck with all of Menards logos on it, could not get the plate number. However, I continued on Hwy 20 to Hwy 83 and the semi-truck was parked on the side of the road past Burger King. The driver of the truck was driving sporatic. He had his bright lights on directly behind me and he would pull up real close with his brights on and then back off. I assume that I was not driving fast enough for him. I picked my phone up to try to find the sheriff’s phone number and he must have seen me so he backed off and turned his brights off. We get into Mukwonago, WI and he called the police and lied to tell them that I was texting and driving and I was pulled over. I explained the situation and nothing happened but he should not be driving at all. This type of behavior is unacceptable.


Jim Shoey November 7, 2014 at 4:41 pm

This doesn’t even make sense! The guy is on the side of the road parked and then magically he was then driving sporadically? Was he parked or was he driving? He has to have his lights on behind you, it’s the law for trucks in WI. You being a car, and him being a truck, would make you think his brights are on when in fact it was he regular lights since if he brights were on, they would be shining OVER your car and not in your eyes. Now… since the details of this are so messed up according to your statement, I would have to side with the driver of the truck that you were texting and driving since looking up a phone number while driving IS TEXTING AND DRIVING! The phone doesn’t automatically go to the sheriffs number when you pick up the phone so that means you input the text into the phone which is considered texting while driving! YOU are lucky you weren’t arrested or ticketed for it! You want to call the police, you hit 1 button called emergency or 911 and they will dispatch you an officer. That’s what it’s there for on most keypads! Oh…and since everything is now wrong with your statement, I would also have to agree that the guy in the truck said you were going too slow since you probably were! It’s just as illegal to go to slow on a road as it is to go too fast. Both can cause accidents and death but no where as bad as texting while driving can and does everyday! Stay off the phone lady!


Lori graber October 26, 2014 at 5:16 pm

Menards stores suck the customer service team are very. Rude and they really don’t care about customers we ordered a special delivery and they put In the wrong item and they wanted us to pay another delivery fee to deliver the right items that they messed up in the first place. Are you kidding me. My husband built the store on morse road in Columbus Ohio and he is saying I wish menards would have never come to ohio. They have been ripping people off since they opened. I also heard the rebates are a joke too just to get people into the store. Mr menard you need to do something about the way they treat people.


Patty Alonen October 24, 2014 at 2:06 pm

We purchased a 30″ louver bifold door at the Rhinelander Menards on 10/19/2014. We had to go to the loading doors to have this put into our truck. Lined up a carpenter to put the door in the house come to find out the person that did this put a 24″ in the truck. Now remember we had to borrow a truck pay 50 dollars in gas so we could drive the 100 miles to a Menards to buy our stuff. I Guess a person learns the hard way. When contacting the store manager Troy at the Rhinelander store he said there was nothing he could do. The stores fault and he expects me pay another 50 bucks to exchange this at the store. There is something wrong with this customer service I have just received at this store.I keep thinking “not my fault” but they do nothing about it to help fix there error.


Diane Clark October 23, 2014 at 11:35 am

My issue is for $13.00, not much money it is the principle. If I was to lie it sure would not be for thus little amount of money. I have e-mails from 9-10 to 10-7 & then nothing, not even a reply to a solution I had. Sure would be nice to talk to a live person. Fleet Farm is opening up a store in Mankato, Mn., so myself & others are quite excited, more choices for shopping.


Jim Shoey November 7, 2014 at 4:42 pm

You didn’t even say what the problem was!


Victoria Bonanno October 22, 2014 at 10:16 pm

We ordered counter tops two weeks ago and come to find out that they haven’t even left the company that makes them!!!
We were never informed of a delay and now this will become costly to us.
We have had other dealing with Menards before the last counter top we ordered they dropped them and they broke in half!!
I think this is the last time I will use Menard’s for our construction needs they just can’t deliver


Jim Robbins October 21, 2014 at 6:58 pm

I purchased a 5 foot Santa bronze. When I go back home to Tennessee and opened it I found it broke in half. The store offer to exchanged but but I live to far. I wanted an exchange they offered a refund with a picture of damage. I sent the picture I was hoping you could see if any way get us a replacement. I really didn’t want the refund. This was done at the Tipp City Ohio store.


Jim Shoey November 7, 2014 at 4:45 pm

Ok, and this is Menards fault WHY? They sure aren’t going to pay for shipping on a 5 foot bronze statue!!! The shipping would cost more than the statue! Get in your car and go get another one or take the refund and have someone weld or fix the statue with some of the money refunded to you. I’m all for the consumer when it comes to crappy management and rude employees but this is not their fault. Next time open the item in the car before you pull away. That would have made it where you would have been happy and not sitting here writing to people.


Ron & Linda October 20, 2014 at 7:22 pm

We are in the process of building a house and our contractor found the best deal on lumber and floor I-joists to be from Menards. Yippee! We’re new to Wisconsin and like to support local business wherever we are. The order was placed and paid for weeks before the target delivery date of October 9th. Come Thursday the 9th lumber was delivered but no floor joists! Is this a joke? Or do these people really not understand how building from the ground up involves placement of the I-joists FIRST? After a couple hours of work everything came to a standstill. Frustrating for sure. Our contractor was assured that the I-joists would be delivered NO LATER THAN SUNDAY MORNING though he pushed for Friday or Saturday as we were wasting the best weather of the month for construction. LIARS! The latest BS from the distribution center in Johnson Creek was that there needed to be a full truck in order to deliver. WHAAAT? It was their error that the whole order wasn’t delivered in the first place! Next promise was for Monday morning. Monday came and went. Tuesday morning at 9 am FOR SURE! Would you believe Tuesday at 1 pm? In the rain. The driver had yet another story: the I-joists just came in from Canada that morning. Really? Is that the REAL story and if so why couldn’t somebody relay the message that they were in production or some other reason for a hold-up rather than making promises they clearly could not keep? They don’t care; no one is accountable. Bottom line–in the future we’ll drive 100 miles out of our way to another home improvement store rather than buy so much as a screw from Menards. Perhaps instead of sponsoring a NASCAR team corporate should invest in better customer service. Based on the many negative comments I have read (and heard in the course of conversation), the impact on their bottom line may soon preclude any participation in extra-curricular activities.


Timothy October 20, 2014 at 12:03 pm

I was injured at a Menard’s store on August 14, 2014 and I have been getting the run around from their liability insurance carrier ever since. It appears that Gallagher Bassett doesn’t see general liability coverage as what it’s for; to cover liabilities like injuries on the property of the company they cover. Sick of big business behavior!


Jim Shoey November 7, 2014 at 4:50 pm

Menards is not what I would consider BIG business. 214 stores in 14 states is not BIG. It’s larger than a lot of mom and pop stores but big business is Home Depot, Lowes, Mc Donalds, even Radio Shack all with over 1000 stores easily.

You want to get paid for the accident…HIRE A PERSONAL INJURY LAWYER ON CONTINGENCY! No money up front and 1/3 of the settlement amount. You get 2/3 of the cash and 100% of the medical expenses! You could come out of it with at least $10,000 after the lawyers take. Even more if you were off work for a long time and had other circumstances that made you lose income due to the injury. Of course you need to be certain it was their fault and a lawyer will be able to tell if you if you have a case or not over the phone and for free!


Laurie G November 24, 2014 at 2:37 pm

Who Died and Left Jim Shoey in charge? :)


Jennifer December 8, 2014 at 11:09 pm

I completely agree he comments on everything and half the time he’s wrong!


Peggy December 10, 2014 at 7:03 pm

Jim Shoey is correct! I work for a lawyer. We sued Menards for a customer who was injured in the Council Bluffs, Iowa, store. The money didn’t heal her residual injuries, which will only get worse, but Menards did admit their mistake — only because they were sued!!


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