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McDonalds Corporate Office

McDonalds Corporate Office Address

McDonald's Corporation
1 McDonald
Oak Brook, IL 60523

Contact McDonalds

Phone Number: (630) 623-3000
Fax Number: (630) 623-5700
Website: http://www.mcdonalds.com
Email: Email McDonalds

Executives

CEO: Donald Thompson
CFO: Peter J. Bensen
COO: Timothy J. Fenton

McDonalds History

McDonald’s began in 1940 when Richard and Maurice McDonald opened a restaurant in San Bernardino, California.

In 1948, they introduced the Speedee Service System which was the beginning of “fast food”.

In 1955, Ray Kroc opened the 9th location (a franchise).  Kroc would later purchase the company from the brothers.

In 1965, the company went public.

In 1967, Ronald McDonald was created as the company mascot.

Today, the company is the world’s largest hamburger chain.  There are over 33,000 locations in 119 countries worldwide.  The McDonald’s corporate office is located in Oak Brook, Illinois.

{ 27 comments… read them below or add one }

Rayanna Hill-berry July 31, 2014 at 5:47 am

I was at McDonald’s for almost an hour waiting for food with my mother. so disappointed. I didn’t even get an apology, all the ice and drinks was empty and the servers was making food with (NO gloves) karren I believe her name was, was the only enjoyable part of my visit. Karren at least tried to make sure our needs was met. The short Caucasian stocky woman there in the blue management shirt on had no gloves on while making our food, my mother and I sat and watched her slap together our food with no care in the world and no gloves on and when my mother politely corrected the womans behavior by telling a manager he responded to us “I will tell her to put gloves on” and went back to making and taking orders as if we wasn’t waiting long enough. Finally karren tells us sorry and gets our food and keep in mind the woman who I spoke of before is complaining about remaking the food and I am just utterly disappointed and discussed in McDonald’s every time I came there’s been an issue and im sick of it. Someone needs to di something and new management needs to be in place because never again will me or any of my family eat from here again we have spent too much money that we could spend elsewhere… I’d rather starve then eat here again so thank you karren for your great service and only karren.

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Rayanna Hill-berry July 31, 2014 at 5:50 am

5111 Gulfport Blvd S, Fl
Terrible service

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STEVE July 26, 2014 at 8:30 pm

I RECENTLY BOUGHT 100 SHARES OF McDonalds mainly for long term growth and dividens.I would think that if you were able to start a Master Limited Partnership(MLP) dropping down real estate which McDONALDS OWNS IT WOULD BE BENIFICIAL to both the corporation and the stockholders regarding tax consequences.The secord idea is claim that the overseas earning should be taxed in a country like Ireland so you don’t have to pay a 35% corporate tax. JUST THINKING STEVE

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anonymous July 24, 2014 at 5:28 pm

Dana Revell at your Clayton, NC restaurant currently has several movies being investigated by local law enforcement showing her active participation and enjoyment having full intercourse with her great dane. Sorry, no.. I would NOT like fries with that!

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Rick June 27, 2014 at 2:15 pm

Hey McDonalds!

Why are you hiring savages like this! You need to do a better job at hiring law abiding individuals, instead of ignorant idiots, who when they are angry, stalk you down and almost kill you in front of your children!

youtube.com/watch?v=0CdShv9H98g

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Carl Qualls June 27, 2014 at 10:41 am

Eola & Rt. 34 – Eola & Rt. 34 – Illinois McDonald’s Local …
Eola & Rt. 34; 2595 Ogden Ave. Phone: 630-585-8283; Manager: Laurette Agee;
This morning, after bypassing an Aurora police officer on Long grove coming to McDonald’s. I drove to the drive thru. For the 2nd time in the last week, an employee named Xavier is standing out in line to take orders when this time there were no busy line and only one car. I decided to go in the store. She comes into the store. An employee (black female) comes to the front to straigten. Then my order gets taken. I talk to Xavier and told her that if she is out there for me then you are doing so because as I told her that the city was on some B.S. I did not mean to make my comment sound like that but I rent at a house nearby, my son goes to private school in the mornings, I go to my externship in the mornings to complete my VA program. I am currently discriminated against by the city because I am a single black father with a teenaged special needs son living in a decent neighborhood with nuclear families, mostly white. My status had been a problem for a white married couple next door. The couple’s husband previously stalked my son’s bus because I chose to park in my own driveway, meaning it would be next to his wife’s car if she’s parked at home! Because of this, the same extremely petty Hispanic officer who patrolled this morning was trying to control my routines in how I come into my neighborhood loop (Timberhill Lane) which means I can’t pass by certain houses if I enter my loop from the southend, only directed to come into my loop from the northend. He stopped this months ago, I complained numerous times to the city and to my alderman. Just yesterday, an officer told me that the streets are a public street. I am a member of the Dupage County NAACP and previously received assistance from the Quad County Urban League for support in a discrimination case unrelated to the city of Aurora, Il. The city of Aurora is aware of my support in addition to support I received from a congressman who funded their police station in 2009. I received support from the Quad County Urban League as result of the support from Congressman Bill Foster.

As an adult African-American male, I would ask that you do not abide by ignorant and discriminatory policies of the city of the Aurora police department to treat me in a way different from any other paying customer.

The president of the Dupage County NAACP is Mario Lambert, 630-263-0419. He is assisting in ongoing legal concerns unrelated to city of Aurora and McDonald’s corporation.

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stacy June 9, 2014 at 9:13 pm

We just watched your newest commercial which was about soccer but you had every one talking in Spanish. The last time I checked we all lived in America and we encourage everyone to speak English! I am not prejudice but I feel that since we do live in American we should be having our commercials so we can understand them. In our schools we teach our children to speak English. I’m very disappointed in this commercial!

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Matt Rogers May 3, 2014 at 2:13 pm

My experience at Store #6504 on 03 May 2014 ~10:00 AM

To whom it may concern;
At roughly 10:00 AM this morning I visited McDonalds Restaurant #6504. Although the inside counter might have been busy, the drive-thru was not. In fact, I was the only customer. After sitting at the menu and order location for nearly 5 minutes trying to ensure my order was correct, the gentleman asked me to pull forward and he would have the lady at the first window correct the order. Once I arrived at the first window I was met with a young lady that seemed to be completely disinterested in what she had been tasked with doing. She asked “Are you the guy that had two orders of bacon and a sausage biscuit?” I replied yes. She asked me to repeat my order and I did. She paused for a few moments. Unfortunately she still seemed confused about the order. I asked her to read my order back to me. Once she did I realized there was still a portion of the order missing and asked her to add the additional items. After another minute or two the gentleman that was working with me initially arrived at this window, he seemed frustrated with the lady. He asked me to repeat my order and as I began to repeat it, now for the 3rd time at this station, he looked at me, held up his hand as to tell me to stop and not interrupt him. My comment to him was “Sir, you need to watch your attitude.” He apologized, and said he was speaking to someone else in the drive-thru line. At this point what appeared to be the shift manager arrived at the station. He asked each of the individuals some questions, I assume regarding what was taking so long or what the problem was. This is the point where the real problems started. The young lady at the station, took a step to the right and said “I’m tired of dealing with asshole people like this guy.” I looked at the manager, and asked if she really just said that? His comment was “Don’t worry I will take care of it, she will be fired.” At this time he requested that I repeat my order for a 5th time at this station alone. I complied. The manager discounted the order by ~50%. I paid for the remainder and was asked to pull forward. When I arrived I asked if they would like me to pull to the side to not further disrupt other customers. Within a minute or two of pulling to the side, the manager arrived with the order, apologized for the situation and said the young lady involved had been terminated. When sitting at the next stop light, I reviewed the order and much to my dismay, it was still incorrect. So I decided to go back to the location and get the order corrected. Rather than going through the drive-thru this time I went inside. Although the drive-thru was still relatively quiet, inside the restaurant had a line to the door. I went to the pickup counter to get the managers attention, and again much to my dismay, the same young lady that had earlier made inappropriate comments, and the manager said had already been terminated was working the front counter. When I did get the managers attention, you could see the surprise on his face that I was in the store, one because the order was still incorrect and two, that he had only said the young lady would be terminated to hopefully get me away from the location without further disruption. He corrected the order at no additional cost and offered to send me coupons if I provided and email address. By this time I was so frustrated that I just left. In total I had been asked to repeat my order roughly 10 times, worked with three different individuals, and spent more than 30 minutes.

What was most concerning about the situation was it appears that being unprofessional, discourteous to customers, and having a complete disregard for listening is acceptable at this location, as well as, the lack of self-respect, or not having any pride in the work you are doing is acceptable to the employees. I know this probably isn’t true for all employees at this location. Unfortunately for the three representatives I encountered today, this was most certainly the perception.

It was not my expectation for the young lady to be terminated immediately. This was proposed by the manager, and then reiterated by him when delivering my order. However, in hind sight, it is my opinion that she should be strongly reprimanded and/or terminated as this type of behaviour has no place in any work environment much less in a customer or food service position. Is this really the type of person you want representing your company? In addition, management should not be making claims to customers if they have no intention of following through. I know the manager was trying to handle the situation as quickly as possible, but this is the wrong way of going about it and further training or counseling should take place.
The order I placed was as follows,
3 Hot Cakes with Bacon
2 Bacon, Egg and Cheese McGriddles
1 Sausage Biscuit
2 Side orders of Bacon
1 Medium Coke

I do not know what I really expect to come of this information. I just found it to be completely unacceptable and being a manager myself, I would like to know when situations like this arise. I’ve made a couple of suggestions, but ultimately it will be the decision of the restaurant management or franchise ownership. Only time will tell if any positive improvements will be made. If you would like to discuss this situation further I would be more than happy to talk with you.

Thank you,
Matt Rogers

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babygirl517 May 2, 2014 at 11:14 pm

Mcdonalds on tillotson in Munice let dirty old men that hit on every girl that walks through the door they make nasty rude sexual comments and nothing happens to them they are aloud to stay I spend a lot of money at this mcdonalds it’s the only one I go to in Munice the manager asked me to leave for not buying anything when I had bought drink I was waiting for the count counter to clear out before I bought my food he had me leave and said leave or we will call the police and have you removed the ceo needs to come to this store and get it in shape! This is by no means okay

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m richardson March 19, 2014 at 2:32 pm

This incident happened on Dowlen St. in Beaumont Texas. To me it seems to be an ongoing and widespread practice to save money.I hate to order super sized meals only to get a super sized container with a super decrease in fries. Don’t take the company branding status for granted. Respect and keep customers satisfied. Fill those containers up with fries or make the containers smaller! The Dowlen st McDonald’s in Beaumont Texas could set the tone for french fry satisfaction and a more positive dining experience..

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Ed March 16, 2014 at 12:04 pm

Ha McDonald’s you should no how to take CARE OF YOUR CUSTOMERS by now–But guess you haven’t–The 2 Poor OLD SENIORS eating at McDonald’s were 2 seniors enjoying afternoon lunch& the girl starts to sweeps up DIRT near there food & the lady say something to the girl 7 she did not let what was said to her -she run’s to the manager& the manager go out to say that you people need to leave– right away—You both have been here to Long—— Headquarters hears of this and sends the seniors Two FREE Drinks–wow—The seniors sent it back—-The seniors writes to the paper Editor and the near Rest. real the paper and feel sorry for the seniors–NOW THANKS TO PEOPLE WHO ABOUT PEOPLE HELPED THE 2 SENIORS–McDonald’s need’s to chance the way they handle the CUSTOMER—TO MANY YOUNG PEOPLE WHO DO NOT CARE—————–

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Mr. Ray February 25, 2014 at 7:14 pm

Would like to speak with a MD representative on opening a location.
Thank you, Mr. Ray

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ROB February 18, 2014 at 11:43 pm

In the recent firing of heather in new York, I think its wrong.It seems so un-American for the manager to fire someone for a good hearted gesture.she seems to have worked there for awhile,she works 2 jobs,she has children to raise,and she gets fired?..with her and her coworkers to give first responders a meal is a great thank you to the community.they serve the community and she does something good and you fire her? you as a company, and I know this first hand,you actually throw food away every day.actually a lot more than what was spent there for those meals.she has worked there for that long,it seems to me that she is a good employee and she is commited to her job,i feel that you need to see the real picture here and with the economy as bad as it is,seems that the firing was unjust and un-American.

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katiena johnson February 9, 2014 at 5:17 am

My husband and I visited McDonald’s on tillotson in Muncie, INask us his morning at roughly about 3:08 a.m.. I was on a 30 minute break
from work. We ordered 2 mcdoubles 2 large fries and 2 large cokes.
we then proceeded to wait 20 to 25 minutes for the one car ahead of us.
We finally got to the window and the employee then proceeded to ask us again what
We ordered and when we told them our order she then told us that we could only
get breakfast.we told her we already ordered 15 to 20 minutes ago and that our order
should of already been ready, also solely breakfast usually starts every morning at 4 a.m.
So we told her we wanted to see a manager and that I had to be back to work in 8 minutes.
4 minutes went by and still no manager so I laid on the horn for a minute and tadah a manager appeared. We told him our order was taken and that it should of been ready especially since we had already waited my whole break to get it. He said she made a mistake and let us
order lunch and I told him she didn’t that (breakfast only) starts at 4 a.m. not 3 a.m.. He the manager then proceeded to tell us its managers discretion when to serve whatever. So I told him I was going to contact corporate bc our food should of been done. The manager then said go right ahead and slammed the window in mine and my husbands face……..you just about had another youtube chicken mcnugget incident on your hands after he so rudely slammed the window in our faces…….get new management…this is not the first incident at this location either another time they had me pull up and wait formy breakfast and when I checked sack and it was wrong went back through drive thru again and they weren’t going to get what was missing bc it had changed to lunch since I had ordered it was hash browns thay were missing-the fryer was still on so I told them it was breakfast when I ordered it and that they get my food.which this day they did make it right. …but tonight (2/09/14) at around3 a.m. I have never been so ddisrespected in my life by a fast food chain.

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Alexia Kousnetz January 17, 2014 at 9:19 pm

I highly recommend that you fire this employee that works in Westmont, Illinois. Not only is she spitting in the faces of my fellow brothers and sisters who gave their life for this Country, she made it publicly known her hate for them. She has disrespected a lot of Veterans and those who have died to protect our Freedoms. If she isn’t fired, I will boycott McDonalds, and I will gather strength for support. I’m sure the American People would agree with me. This kind of behavior has to be stopped. This is America, and I am proud of the Country I fought for, though will not allow such disrespect to continue. Either you fire her, or myself and many Americans will boycott. I’m sure you don’t want to lose business over one individual who thinks so poorly of those who gave their lives for this Country.

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James Welch II December 18, 2013 at 5:50 am

I wrote this letter to the CEO…..And of course NO RESPONCE!!!!!! NONE!!!!!!!

My name is James W Welch II. I live in Chippewa Falls WI, the “north woods”. I just had a birthday party for my daughter at one of your locations. She turned 5. And I have to tell you that it was a HUGE disappointment and I will never be throwing another party with McDonald’s again. Which is so hard for me to say since I still have all the photos from my birthday party in 1979 at McDonald’s in Chicago. This has been a family tradition for us for as long as you have had birthdays in McDonald’s.

We called twice just to verify the fees and what exactly came with the “we’ll call it birthday package”. And the manager told us that we would of course be getting the food for 6 and individual bags with goodies for the guests, a cake, balloons, and so on. The big thing that was explained to us was of course the host! And “something special” for the birthday girl. She explained what the host would do during the party for us and a general brake down of how things would go. Well to our surprise NONE of it was true at all. The hostess we had was by far the most unmotivated and helpful person I have met to this day. You see I started in the food industry and worked my way up to eventually become the kitchen manager for some of the leading stake houses in the south. My first career lasted almost 20 years until I started manufacturing. Anyway, The hostess we had did NOTHING. She did however manage to disappear for 40 minutes. She did manage to hide at the soda station but failed in all the important areas that were required of her, of her job.

We had to go to the counter to request the cake since she of course was missing, we had to play hide and go seek with her to get the kids happy meals, we had to pass out all the food since she had other things to do. All in all, this was a party that we were told all we would have to do is watch the kids. In all aspects I give this McDonald’s, WHICH IS LOCATED on Craig Rd, Eau Claire WI a complete F. Being as I have a back round in the restaurant business, a nice warm smile and positive attitude go along way! There was none to be found this evening! And I’m sure you know exactly what I mean.

With that being said, I normally wouldn’t go through the trouble of an email except, as said, the McDonald’s birthday tradition has always been SO much fun and always brought great memories! :)

The second reason is also the McDonald’s next to our house, in Chippewa Falls WI on Prairie View Rd. We do live in a small town and coming from a town like Chicago, obviously you cant expect the same type of service. Same with the south. Its more laid back and honestly everyone slows down a little. The big city hustle-and-bustle just doesn’t exists here. That doesn’t mean EVERY TIME you go there the order should be wrong or missing something. OR there’s extra stuff. I don’t blame the workers, I blame the managers and poor training. I wont go into detail but I’m sure if you went through the drive-through and ordered a premium chicken wrap and frys, you would be in horror! When the chicken has no moisture left, due to its old age, and is the same temp as the lettuce and tomatoes, you just give up expecting good food and then move to the frys which have either been aged as well or “double dipped” in the fryer, you just loose hope in the good old American burger joint that in 79, in my Moms station wagon, I could never control my excitement as those golden arches approached. Lets face it, we all know that you get put in the managers book for a free whatever….after your name goes in SO many times and you drive back to receive whats missing because you feel like guilty because you actually believe they will eventually think your lying because management cant comprehend that their employees could continue doing the same mistakes over and over and over. Eventually it becomes the truest for of insanity. *When you continue to do the same things over and over and expect different results* That is insanity!!!!

So I have to ask…..through the slow changes over the last 34 years…………………………….What happened???

Thank you for your time!

Your OLD Friend,

James W Welch II
XXXXX 46th Ave
Chippewa Falls, WI 54729

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Jeremy December 13, 2013 at 2:12 pm

To Whom It May Concern:

My name is Jeremy and I writing this letter in my behalf.

On 12-3-13, I was at the Montoya and Culture McDonald around 2pm. I went to the restroom lobby and when I returned, I noticed that at the table. That I was at my Laptop went missing. I did and notify the manager that was sitting directly in the back behind the T.V’S .I’d questioned (her) along with a (vendor) man. They both refuse to stop the thief that.
Ran-off with the stolen HP laptop to get a description and verify the person? The Manager did call the police Department to make a Report ( 133870726) to the officer. I value the HP 17 inch Laptop to be valued at $700.00. I’m asking that McDonald replace this electronic stolen good toward(s) neglecting towards stop this thief.
I’m giving McDonalds 5 working days to respond to this letter of concern.
Also, I’d like to question at this location do they have security camera’s upon thief

Sincerely, Jeremy Pollitt

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Renee November 14, 2013 at 3:55 pm

McDonald’s signs are advertising there coffee saying all sizes are $1.00. I asked to speak to the manager and all she said is oh I’m sorry and when i said you should give me the large coffers because that’s false advertising because thats what the big sign says. Then again she said oh sorry I will take care of it. I said this is not the first time I mentioned it to your store#4811 again she just said well have a nice day very rudely and walking away while saying this. This happened on 11/11/13 at 8:50 am. This store needs new managers who are not rude. I think I will start going to burger king right around the oorner from McDonald’s

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rick October 2, 2013 at 11:48 am

This past week I got a large coffeee from Mc Donalds in Vanwert ohio, The cup had a piece missing out of the rim of the cup I was going 65 miles an hour on route 30 towards Fort Wayne. Took a drink in my new car, first time to have food in it. And it was only coffee. I tipped the cup up and spilled hot coffee all over me and burning my hand. I made a report to Mcdonalds and took the coffee back to where i bought it. I have never been so insulted in my life. I was accused of damaging the cup myself. McDonalds is the worst. Just what I do (put my wife in the car an drive 65 mph then dump coffee on me and burn myself and ruin my clothes…stain my new car so i can get money) What and insult. The manager through the cup away then to have Mcdonalds say I dont have the cup to prove any thing. Coming soon on you tube Why not to eat at Mcdonalds. I have plenty of pictures an videos. Claim 225049107

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mom85 September 29, 2013 at 1:08 am

I would like to know how to file a complaint about an employee in another state. Anyone know?

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erica September 16, 2013 at 4:45 pm

MCDONALD NEEDS TOO HAVE BETTER TRAIN MANAGEMENT AND UPPER MANAGEMENT, BECAUSE THEY DON’T KNOW HOW TO TREAT THEIR EMPLOYEES. ESPECIALLY THE ONES IN LOUISVILLE,KY.

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Kenneth Ary September 1, 2013 at 2:09 pm

I have a McDonald’s invention, and need to contact CFO, can someone assist.

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ruben May 14, 2013 at 10:28 pm

hey mr.mcdonalds i live here in espanola new mexico your store they let people hang around asking people for money and then they look at you eating your food

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mario spacone December 22, 2012 at 4:56 pm

I will also consult my lawyer about this situation

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mario spacone December 22, 2012 at 4:54 pm

I have a complaint about McDonald’s store # 3002. They are charging 1.32 for a coffee that I purchased, which is ridiculous. This is false advertisement. On all the billboards it states that all drinks any size is a 1.00. I’m really not happy with this every McDonald’s should be on the same page here. I will follow up with this çomplaint

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Nick December 22, 2012 at 4:51 pm

Because there are other races in this country There are vegetarians out here too also there are people out here the can’t go to the other countries to try different food from McDonalds if you do that makes me very happy

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Nick December 22, 2012 at 4:47 pm

Hey McDonald’s You should bring to United States Cook food that you make and other countries

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