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Mattel Corporate Office

Mattel Corporate Office Address

Mattel, Inc.
333 Continental Blvd
El Segundo, CA 90245

Contact Mattel

Phone Number: (310) 252-2000
Fax Number: (310) 252-2179
Website: http://www.mattel.com
Email: Email Mattel

Executives

CEO: Bryan G. Stockton
CFO: Kevin M. Farr
COO: Robert A. Stockton

Mattel History

Mattel was founded in 1945 by Howard Matson and Eliot Handler, who combined their names to form Mattel.  Eliot’s wife, Ruth, became the company president and created Barbie in 1959.

In the 1960s, Mattel revolutionized the toy industry with talking dolls.  Chatty Cathy and See N’ Say toys helped the company became the largest toy makers in the USA.

During the late 1980s and early 1990s, Mattel distributed Nintendo products in Canada and the UK.

In 2002, Mattel closed its last factory in the USA (Fisher-Price) and moved all toy making to China.  In 2007, Mattel recalled over 18 million toys including Dora the Explorer and Sesame Street due to lead based paints used in China.

Mattel is currently the world’s largest toy manufacturer.  They produce many highly popular brands including Fisher-Price, Barbie dolls, Hot Wheels and Matchbox cars.

 

 

{ 101 comments… read them below or add one }

JoAnn Moynihan July 13, 2014 at 12:53 pm

a suggestion to marketing…please come out with a encouraging doll with ourpose for the children with cancer. these children deserve to be recognized for how strong they are..no hait..dressed in pink..name her hope. a smile acknowledging how proud we are of them…

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Lorene Harris May 8, 2014 at 8:47 am

TO WHOM IT MAY CONCERN:
A few days ago a cousin (Koatrina Levine) posted a comment on Facebook, and I was so impressed with the thought, I decided to share this with you. “MATTEL should make a Barbie Doll with no hair, so that every little girl fighting cancer feels beautiful!! Put her in Pink, name her HOPE, and send the proceeds to St. Jude’s”. I am sending this because I believe more thoughts like this should become widespread.

Thank you for listening, and perhaps your Corporation will consider this thought.

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Mel May 7, 2014 at 4:59 am

Hello Mattel,

I love all your products and here is a request that I and probably heaps of people would love

Are you ready????

KATY PERRY BARBIE DOLL

I understand that you have made one of these before but there was only one in the whole world and it was really expensive.
I’d absolutely LOVE there to be a Katy Perry Barbie Doll!!!
If you do decide that you will make a barbie of Katy Perry, it should be available everywhere, because I live in New Zealand and I’d want to purchase an amazing product like that.
I understand that the recent Katy Perry barbie had a very complicated dress, so maybe you could make the dress less complicated if that saves lots of effort.
I really do hope that you make the Katy Perry barbie again.
It would be amazingtastiriffic!!!!!!!!!

Yours sincerely,

KATY PERRY FAN AND BARBIE ENTHUSIAST

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Kimberly Malone January 8, 2014 at 2:57 pm

Hi! I recently purchased the Hot Wheels Car Maker. I was disappointed to learn that, while there were several wax sticks included, there were only 3 chassis to fit the cars to once they are made. Furthermore, there is no option to just purchase additional chassis. Initially, I went to the Mattel parts website, and to my surprise, saw that they were selling a 3-pack bag of chassis for the Car Maker for $12. But when I went back to purchase them, (I wanted them for a birthday party where the kids were going to be able to make their own cars and race them), they weren’t there anymore. A nice agent online informed me that they were no longer selling just the chassis. The only way to get more chassis is to buy the add-on mold packs for $10. Thing is, those only come with 2 chassis from what I can tell. This doesn’t make sense! Why wouldn’t the chassis be available for sale by themselves as they were on the parts page? A consumer can certainly get more use out of a $50+ item if these chassis were available without having to find the ever-elusive mold packs that only come with 2 additional chassis. So in order to enjoy the Car Maker, which comes with several wax sticks, but only enough chassis to make 3 cars, I have to keep buying mold packs? This is very poor judgment by Mattel, and not very considerate of its consumers.

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Jan Greenberg December 30, 2013 at 9:40 pm

All my 7 year old grand daughter wanted for Christmas, were Monster High Dolls, the new craze, and when your 7 years old the only thing you want is to fit in with your friends. We purchased her one, 2 days later the leg broke, I returned it to Wal-Mart and just got a call from her mother, that the one she bought her, also the leg broke. This is not a wild, unruly, 7 year old, but a little girl who takes very good care of her things. These pieces of crap are falling apart, for $19.99 plus tax, you would think you would make something a little bit more sturdy, you make “Barbie”, you would think knowing the age group you are dealing with you would do something about this. I will keep bringing these broken legged dolls back, By the way why don’t you explain to a 7 year old, why her only Christmas presents are falling apart. She received the Monster High, High School from her dad, I’m afraid to even open the box, if the dolls are falling apart, what’s the school going to be like?

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Nancy Stanley December 21, 2013 at 9:38 am

I’am really upset this year. Since wal-mart put out the Happy Holiday Barbie, I have Always got the Hallmark ornament. So why couldn’t you and Hallmark work out a deal. You all lost money, and I lost a wonderful ornament and memory. So very sad.

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Russ Phelps December 10, 2013 at 6:32 pm

please look at this…Im new at PASTING …I hope this comes out..I think you should make a BARBIE with no hair for CANCER children…

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Jason G. October 17, 2013 at 3:59 pm

Dear Sirs,

Recently one of your items sold out at a magnificent rate – HORDE TROOPERS 2-PACK product ID 288275900. This occurred within 10 minutes of becoming available for sale online. We have been informed by your marketing representative that there will be no additional opportunities to buy the item. Is this really a decent business practice? The reason I ask is because most successful businesses do not ignore vocal customer demand, and they certainly do not deny the customer the opportunity to buy the products that have been clearly desired since the introduction of the Masters of The Universe Classics line.

There are numerous ways to remedy this, pre-orders being one of the many ways to concretely judge demand.

I would be more than happy to purchase an additional four HORDE TROOPER 2 Packs for myself.

Regards,
Jason G.
MOTUC Collector

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jeremy June 22, 2013 at 1:12 pm

I see my comment is awaiting moderation – perhaps real people do read the site after all!

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jeremy June 22, 2013 at 1:11 pm

Although I cannot see the point of commenting, I have made many comments on other forums I will do so anyway. I’m thinking that perhaps one day somebody in their ivory tower at EA/Mattell will look at the comments/forums and realise that if they had looked earlier and taken action they would not have alienated and upset so many people who played Scrabble (the original proper version). By continuing to ignore the comments they are just further alienating people who may, when it comes to spending their money, just avoid anything with an EA/Mattell badge/logo – I certainly will!

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SINDY BOYLE June 14, 2013 at 4:44 pm

please listen and do something about timed games on scrabble

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margaret June 14, 2013 at 3:33 am

How arrogant can this company and Electronic Arts ( or whatever it’s called) get that they can’t even be bothered responding to all the negative comments they have been getting since they took away the old scrabble format. They could at least tell us what their intentions are, whether they are intending to “improve” this ghastly version or give it away and revert back to the old tried and true one. And as for blocking people who post negative press coverage on their “fan” page, whatever happened to freedom of speech?

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amanda clegg June 11, 2013 at 12:55 pm

Please re-instate the old scrabble – don’t waste any more of your techie’s time in ‘improving’ the new one – the old one was just perfect, and much loved around the world. You’ve destroyed a whole global community in one fell swoop.

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jacky von magius June 12, 2013 at 8:04 am

I have been crying out of frustration because my one big joy in life was to play worldwide scrabble and I keep begging for it to come back but I have heard and seen nothing…..this is a cry for help! Jackie von magius

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jacky von magius June 12, 2013 at 8:06 am

will you reply? and will you tell me what was wrong with the original version?

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PeterR June 11, 2013 at 9:45 am

No need to repeat any of the sentiments above. The old version was so much more challenging and intense. And, of course, social. I’m not bothering with this ‘new, improved’ version. Please bring the old one back.

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SINDY BOYLE June 10, 2013 at 3:15 pm

please bring back the old scrabble…going crazy here!

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Kerry June 10, 2013 at 9:16 am

I am Founder of the group ” Bring Back The Scrabble We Love” on Facebook. It is clear the people have spoken, we want the Scrabble version run by GameHouse back, so we can all end this needless suffering and go back to enjoying the game we all loved and shared with those we have lost contact with. Surely someone at Mattel can work out a solution so we can have our version back and still run the other version? We loyal Scrabble users would be quick to forgive Mattel and be happy to play the old game. Come on Mattel, be fair and respectful to those of us who have been loyal to the game and take the opportunity to show everyone everywhere that you are not too big to care for ” little” people. Please!

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LizB June 10, 2013 at 5:47 am

The big corporations may think they own the world, and can do whatever they like, but is does not mean that your decision are right or that your choices will be welcomed.

Dumbing down the game of Scrabble is a case in point. It is a game for people with a degree of intelligence, who neither want nor need the glitzy flashy effects that your revised version now includes, and it is adding insult to injury to try & claim that this version is better, because, inter alia, we have the option to play advert-free. How could that possibly be an ‘improvement’ when the vastly superior original version didn’t have adverts?

You must think we’re stupid… well, we’re not. We know that this is all about putting £ and $ in your pocket, not about the people who play the game, the friends they have made around the world, and whom you have torn asunder by your crass assumption that you could save money in developing your game by not keeping the links people had made with each other, the statistics they’d accumulated over years of playing hundreds or thousands of games, and assuming that we’d be happy to play under your rules.

You can obviously see that we’re not happy, and we will continue to protest until you do the right thing and at the very least give us the opportunity to play whichever version we prefer… if you do that you’ll learn more than you did by whatever limited market research was undertaken.

It also seems that you think everyone will be playing the game on an Apple product of some description, well that’s another mistake. Why not offer your kiddie-app to Apple users, and bring back the original Scrabble for FaceBook users playing on PC or laptops?

I also have a question which I Know you won’t even try to answer: how on earth can your version on FaceBook possibly have the same number of ‘likes’ as the original version, when it’s only been going a matter of a couple of weeks?

The answer is obvious, because you’ve hijacked all the likes that more than 3.6 million happy, satisfied Scrabble players gave the vastly superior original version. Personally, I consider that to be fraud, because your company has done absolutely nothing deserve those likes.

P.S. There is only one way your company could get me to ‘like’ Scrabble again, and that is by reinstating the original version.

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Suzi Heke June 10, 2013 at 4:49 am

Dear Misters Stockton, Farr and Stockton,
Would you be so kind as to remove this abomination which must be making Alfred Butts squirm in his grave and reinstall the previous version which did justice to his intelligent invention. Thank you so much for listening and I look forward to your positive response.

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Marie Gratton June 10, 2013 at 3:38 am

I am another voice…. another “number” if you like! Please reinstate the scrabble we all played, this new one is farcical!

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E Daborn June 10, 2013 at 3:26 am

Totally agree with all of what’s been said.

The ability to choose your opponent is vitally important for women and children (ie: under 16′s) – I had a list of the knob janglers that weren’t a good idea to play against, although just a quick glance at their stats was a good indication.

Timed games – essentially unless you want to wait eternity for your opponent to get their act together.

Visually abusive – obviously not aimed at adults or at least adults with an IQ higher than a pigeons. And no the other board options are not much better.

Poor programming skills – game keeps failing.

Regrettably Mattel are now on my “boycott” list along with Nestle and Monsanto – if I can weed out those two from my shopping I can certainly avoid purchasing Mattel toys.

And No I will Not be “liking” you on Facebook.

On the plus side I must congratulate you in curing my addiction to scrabble. I’m off to play Word Battle.

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Padma Rao June 10, 2013 at 2:59 am

You had a good thing going with Scrabble Worldwide – bringing the world together in a peaceful manner, literally millions of us spread over three continents – something, that even bilateral and multilateral politics have been unable to do so effectively. You have blown a hole,destroyed your own work by foisting, forcing a pathetic, regressive version of the game on to us without so much as by-your-leave. By pushing an aggressive sales agenda without for one moment, thinking of ALL your customers. We are not stupid and know that no company can survive without advertising. The old game had adverts too. But not in the intrusive, selfish and greedy way the new one does – disrupting every single game and causing a nuisance to the extent of turning OFF customers, not getting them interested in the products being advertised. We would all happily pay a fee for our old game, had you only bothered to conduct a survey and ask us. If you are even remotely interested in protecting and enhancing your reputation – especially in emerging economy India -where there are 33 million native English speakers like I, of which several millions used to play the old game – then please RESTORE SCRABBLE WORLDWIDE instantly. Otherwise, you would be digging your own grave all over the world and especially in English-speaking, million-man Asia.

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julie June 10, 2013 at 2:41 am

WHAT IS SO DIFFICULT TO UNDERSTAND? JUST REINSTATE THE ORIGINAL VERSION OF THE CLASSIC GAME – EVERYONE HAPPY – SIMPLE thankyou

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Amanda June 10, 2013 at 2:01 am

Mattel,
The game itself is ruined.
Friends have disappeared.
Thousands of isolated people who connected with the world via Scrabble have plunged into loneliness and despair.

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Michelle Bruce June 10, 2013 at 1:17 am

I removed the app when I was limited on the number of games I could play yet was having to wait days to force forfeit people therefore was stuck twiddling my thumbs. A clumsy, clunky game that needs constantly refreshed and crashes more often than not. Error messages all the time. Its ridiculous. You have blighted thousands of lives Mattel – proud???

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Judi Graham June 10, 2013 at 12:34 am

I hate the new Scrabble app and was devastated when the old game disappeared, along with my 17 current games which I played daily and a couple of years of stats. I have deleted the new game.

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Merle June 10, 2013 at 12:34 am

This new game is an abomination. Please bring back the old Scrabble. Tweaking the ‘new’ game here and there just won’t do it – It’s badly laid out, shockingly thought out, JUST BRING BACK THE OLD SCRABBLE!!!! And stop sending auto replies to our queries! Can’t you sense that there are thousands of people in England, Australia, New Zealand, and Africa who loathe this new game.

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Britta Hayes June 10, 2013 at 12:34 am

I would like to add my comments and agree with those already made. Scrabble has always been a classic board game, enjoyed by many of us for quite some time. Your new “version” is hardly recognizable as the same game. Could you not have left us with the original, grown up version and marketed the new one to children? I am so disappointed with the results of your “market research” – who were these people? Please reinstate the old online version. Bad form, Mattel!

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Kerry Keys June 10, 2013 at 12:04 am

I continue to sit here, as that’s all I can do. You see, I have a disability. It was devastating enough to have to come to terms with my now immobility. Scrabble was my link of sanity. I was able to connect with so many more people and keep my mind active. I occasionally played Words with Friends, but not religiously like the Gamehouse Scrabble. I still occasionally play Words…but my lifeline to stimulation has been taken away. Just. Like. That. No explanation. No justification. How could you do this to me and the 100,000s Worldwide that are in the same predicament as me? Why would you do it? Why, I ask you? And, more importantly, why won’t you listen to us? Let’s hope we can put this behind us once and for all, when you decide that the opinions of your consumers actually DO matter!

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John Lewis June 9, 2013 at 11:23 pm

The new game is almost universally disliked by existing online scrabble players. Complaints are met with a generic computer generated patronising response where you state that “you value my passion”. If you valued that much you would do something about it

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Craig Hoffmann June 9, 2013 at 11:20 pm

Run your new game in parallel with the old one “Mr Mattel”………you’ll be pleasantly surprised by the amount of people who loved and enjoyed the old one. By all means keep your new one and let those who want to play it do so but the majority clearly want the old version back. Its not all about bells and whistles out there in cyber world, some of just appreciated a good game for what it was for. Simple to play, understand and compete in.

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Val June 9, 2013 at 10:54 pm

Thanks for nothing Mattel !!! You have made thousands and thousands of people very unhappy and sad :( Do you even GET what we are saying….WE DON’T LIKE THIS NEW VERSION AND WON’T BE PLAYING IT…EVER!!!! I particularly feel for those who are disabled and housebound who’s one pleasure in life was to play our good old scrabble against scrabble buddies with a simple plain old board….yes it WAS simple and plain but have you ever looked at a normal scrabble board??? What you have done is an absolute insult to the original designers of scrabble with all the bling and colours and for the aged, this is a major problem too. I hope you are all happy with yourselves for upsetting so many from all walks of life around the world!! Off now to play Lexulous which isn’t nearly as good as our old scrabble but I can assure you is a much better option than the crap you have forced upon us.

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stef June 9, 2013 at 10:19 pm

PLease return the original scrabble. It kept me sane out here in the middle of nowhere (population 5!!!!!). The new board and layout is too childish and being unable to communicate as freely as before is so sad. I miss playing my dad, mother in law, friends and the thousands of strangers around the world.

have only played a couple games on new board and chucked it…. frustrating rubbish it is!

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Mallika June 9, 2013 at 9:39 pm

What I am surprised and hurt is the underhanded way you sneaked in the new Scrabble. I have a copy of the red logo US version EA had the gall to term Scrabble. When you announced the changes, you gave us a green logo with an S on it. In essence, both the logos are different. However, when you click on the US app, it somehow, magically, turns into the new one which has replaced the Worldwide one. You did it so we wouldn’t notice and start protesting. That’s playing with the trust of your customers. Why shove the same pathetic game on us which EA had managed to ruin for the poor Americans and the Canadians? Why couldn’t you continue your partnership with Gamehouse and let us enjoy our game? There are games you can customize, and then there are those you can’t. Scrabble comes in the latter category. Please give us our game back.

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sal June 9, 2013 at 8:59 pm

Mattel,
I will not repeat all comments again, which I agree with wholeheartedly, but leave this message in the hope that you are counting how many are totally outraged by your new scrabble format, and your deleting of the old much loved one – hoping that the sheer numbers of disgruntled scrabble players will cause you to rethink, or whatever you can do to restore scrabble to its old format!………………….. PLEASE LISTEN TO US………………….

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russ June 9, 2013 at 8:22 pm

In a world already saturated with americanisms do we really need a board that looks like a fast food shop and a dumbed down version. Scrabble is an icon , enjoyed by millions for decades, for one very good reason, its simplicity.
Adding features and cramming the page up with ads, smacks of corporate greed.

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catherine gillard June 9, 2013 at 8:05 pm

Why Why Why did you change the Facebook Scrabble app? No consultation that I saw and now thousands of unhappy people complaining about what you have done. Hijacked a perfectly formed game and mutated it into a garish, ugly, dumbed down version that has lost all of its appealing features. Mattel & EA are boycotted in my household now – you are obviously a company with no taste, heart or intelligence. Your new Scrabble app is definately deleted – IT IS UNPLAYABLE! Aside from the fact that there is no-one there that I know or want to play with. Act with intelligence and lose your pride. Give us back our game as it was – classic, simple and intelligent. Words you may have to look up – but hey that’s all part of Scrabble, isn’t it?

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jean woood June 9, 2013 at 7:59 pm

please bring back original scrabble, it was a unique game in its own right with millions of fans worldwide ! it did not need anything doing to improve it and you really have replaced it with a most inferior game which will never come close to the original scrabble and may cost you millions of fans worldwide

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Heather June 9, 2013 at 7:57 pm

Please answer your thousands of messages, calling for you to bring back the original Scrabble…..keep the new one if you must, but give the intelligent, adult, non Americans a choice.

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Viv June 9, 2013 at 7:51 pm

I’ve said it before and I’ll say it again…and again, and again. Give us a ‘choice’. Start a new app with the traditional scrabble we are all missing. You know, the ‘adult’ version that ‘worked’. We’re not insisting you rid the world of the bells and whistles app that can be played on mobile devices. We’re simply asking you to give back what you took away…let’s have two apps and keep it fair! I’m appealing to your greed here. Upload a 2nd app of the ‘traditional’ game and you’ll be rewarded with literally thousands, millions even, people to impress your advertising sponsors with. You can have two bites of the cherry. Give me one good reason the latter would not appeal to you? Just one!

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Kathy June 9, 2013 at 7:45 pm

Players of the “old” Gamehouse version OF Scrabble, both adult and young people, serious or casual, able bodied or not, have lost an invaluable social and educational form of recreation. This took the form of a once safe online environment, with the option of selecting an opponent without predatory, unwelcome anonymous strangers with possibly fake profiles, who have been reported by some, to have made inappropriate advances. Many players are avoiding playing this re-jigged game.

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