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LivingSocial Corporate Office

LivingSocial Corporate Office Address

LivingSocial Inc.
1445 New York Ave 2nd Floor
Washington, DC 20005

Contact LivingSocial

Phone Number: (202) 695-7000
Fax Number: (202) 393-6567
Website: http://www.livingsocial.com
Email: Email LivingSocial

Executives

CEO: Tim O'Shaughnessy
CFO: John Bax
COO: Val Aleksenko

LivingSocial History

LivingSocial was founded in 2007 as Hungry Machine by Tim O’Shaughnessy, Eddie Frederick, Aaron Batalion and Val Aleksenko.  The company originally created Facebook applications.

In 2008, the company received $5 million in funding from Steve Case and Grotech Ventures.

In 2009, the company acquired BuyYourFriendADrink.com and launched their daily deal service.

In 2010, the company received an additional $5 million from Steve Case and Grotech.  An additional $25 million was raised two months later.  Amazon.com invested $175 million in LivingSocial in December of 2010.

The company has made several acquisitions during its growth including Urban Escapes, Jump On It, LetsBonus, GoNabit and DealKeren.

Today, LivingSocial is one of the largest daily deal websites online.  They are Groupon’s largest competitor.

 

 

{ 23 comments… read them below or add one }

Paola Sucno July 9, 2014 at 2:59 pm

I’m so upset right now bought a LivingSocial deal for the amount of 159 dollars to get some service in a Spa. After trying multiple time to get an appointment I finally could got a hold of them and realize that my voucher has expired and that I could only use that amount on services with that company, right after that the company treat me very disrespectful and told me that I can’t “try” to get my money back…true enough, I try to get my money back calling the costumer service number and they refused to do that, the only thing that I wanted was my money in my LivingSocial account so I could still keep buying other voucher but they complete refuse to do so.

Complete disappointed and getting ready to cancel my LivingSocial account,

Paola Sucno

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Lisa Young February 10, 2014 at 11:27 am

I received a defective product. I couldn’t find any info on your website about how to return it, so I sent it back with a note to your fulfillment center. I haven’t heard anything back from you and don’t see any way to contact you other than this comment. Please reach out to me with details about how to remedy this situation. Thank you.

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Paul Barnwell January 16, 2014 at 7:32 pm

I do hope that TIM O’ Shaughnessy, C.E.O., reads this COMPLAINT before he departs LivingSocial..

As a Gift, a friend of mine purchased a deal on LS. She followed the, somewhat tortuous, instructions and printed off ‘A GIFT FOR YOU’ She gave me the printed,numbered, dated and Redemption Coded verified physical document This voucher clearly shows me as the beneficiary. It permits me access to the list of Participating firms to the offer. To complete the deal I had to make an appointment with a law firm! Simple, or so I naively thought, being unfamiliar with the obscurantism of the Living Social ‘organisation’ and what bluntly, in my opinion, you the CEO should know about the coalface of your operation and the obstructive, time-easting tactics employed by the corporation and some of its its associates. If I was cynical I might conclude that your staff/associates are trained to filter out any attempt at putting the customer at the centre.

Imagine my surprise, when on contacting a local law firm, listed on the LS’ promotional literature I was told that they had no dealings whatsoever with LS!!! No problem I thought, I’ll seek clarification from LS’ associate promoter of the scheme Now the problems really begin to kick in.

The only way I managed to get in touch with the LS associate was by text message. I was somewhat taken aback to receive a TEXT reply to my enquiry about the ‘status’ of a listed Legal Firm saying , and I paraphrase, words to the effect ‘ yeah, we had a few of these … we even find sometimes that one partner in a firm has no knowledge that another partner has ‘signed-up’ with LS!!!!!! This associate was to come back to me. He never did!!!! Now, I’m beginning to worry.

Yesterday, Thurs January 16th 2014 c15:00 GMT I telephoned your Dublin, Ireland contact number. The call defaulted through to Arizona. I spoke with a mannerly gentleman who kept repeating the mantra that the purchaser would have to contact LS and/or I, the beneficial owner would have to go through a join-up process. There was ‘nothing he could do for me’, He did however, supply me with your London address and suggested that I contact Email that office!!!!!

I outlined the now escalating complaint to your London Office. TheEmail reply from Bryan, Customer Service, London is as unhelpful as it is peremptory. It clearly indicates to me that my complaint was not read properly.

Now, Mr. O’Shaughnessy, it takes a lot for me to go from mildly irritated to positively annoyed. I fully understand that your staff and associates are no doubt under pressure and I can assure you that this is not a vexatious complaint. In the absence of an adequate and timely reply to this ‘open’ COMPLAINT communication I shall have no option but to bring a FORMAL COMPLAINT to the Advertising Standards Authority and in due course to seek redress though the ‘Small Claims Courts’ here in the Republic of Ireland.

Sincerely,

Paul Barnwell.

CC File/legal

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RS February 7, 2014 at 4:30 pm

Living Social is a Joke….
Recently my wife purchased a Birthday gift through Living Social for me, January 19th 2014.
I received an email from Living Social ” Roddy You have a gift”

I click on the gift it opens the link and you are than routed to Planet Super Saver…

Planet Super Saver is vendor of Living Social and Planet super Saver requires you to fill out all of your personal info so that they may spam you.

1 week goes by and I did not receive my card for my gift so I call Living Social… Living Social states they can not help me and I need to call their vendor… Living Social does look up my gift and acknowledges that it was purchased.

I call Planet Spam and I am told they will mail it out priority. I also ask why am I being spammed??? Obviously their customer service rep has no idea, but say she will mail my gift priority… I also ask to speak with their marketing team, she gives me the woman’s voicemail and I leave a message and of course no call back.

One week later no gift and I call Living Social… Living Social states they can not help me because gift was purchased under wife’s name, but last week they were able to help me and pull account and they emailed me today to ask if problem was resolved???

I called Planer Spam and I am put into voice mail, LOL!

Here is the problem beyond me, these idiots are already nickel and diming the companies who use their service and now they are giving them a black eye by not delivering.

Living Social I would love to come in and speak with Marketing and “senior” Customer service associates on “Real Customer service Priority” Being a company that got its break from Facebook you should know Social Media will topple you!

It seems to me your Marketing Team is mainly Tech Geeks with no Social skills and your customer service reps are trained by people with no social skills hence the crappy experience I keep reading.

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Jennifer January 10, 2014 at 3:04 pm

We have been trying to run an ad with Living Social since October. It would be nice if someone would work with us.

Jennifer
Cascadia Wellness Clinic, Bellevue, WA
425-250-3095

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Carolyn Muir January 3, 2014 at 1:56 pm

Yes i would like to make a complaint, about 2 living social deals that my friend and i purchased on line, the vouchers was Cofresi Palm and Beach Spa 5 day stay 9th to 14th February only to find its almost impossible to get there from where we are…..I rang living social about 3 days ago to see if we could get refunded the vouchers are still in date they expire 30th April 2014 the representative said that all he could do was give me $100 MY FIREND AND I SPENT $1,200 on this deal and we can’t use the vouchers, i guess Living Social policy is to take the money and run, i can see by a lot of people comments that you like to take peoples money but when it comes to mistakes or bad luck you run and hide in the nearest corner i know a lot of people that use Living Social i will make sure i tell them all about the bad experience we have gone through trying to retrieve at least half of our money back.I would be very interested to see if i even get a reply back to this complaint.
Carolyn Muir…..

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T Tatum December 24, 2013 at 5:25 pm

I bought a $25 voucher from Living Social to use at Naan Sushi Restaurant. The website confused me and I thought I could use it in Plano, but the voucher only stated the Cedar Springs location in Dallas. I live very far away from the Dallas location, but I found a convenient time when I was near there to use it last week. I discovered that the restaurant was closed and out of business.
The voucher talks about getting a refund if the merchant has gone out of business while you hold a valid voucher. I called Living Social on 12-23-13 to request a refund to the credit card that I used to buy the voucher. The rep talked about doing it, but then he decided to refuse. I cannot compel them to do anything. Everyone should beware of buying any vouchers from Living Social. It is my opinion that they will act like shysters if you have any problem, and I am so glad that I am out only $25 to find this out. I wanted to add my complaint to the many others that I just read. Consumers should avoid purchasing any product from Living Social.

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D. Walsh November 15, 2013 at 1:22 pm

I bought a voucher to Tribeca Bistro in Colleyville, Texas. I let the voucher value (Three-course Meal for Two) expire, but I went to this restaurant and spent $200 expecting that I would receive the paid $49 Living Social voucher amount as stated on the voucher. They would not honor the paid amount which again, the voucher states would be the case. When I contacted Living Social and received several “we are working on it emails,” they contacted Tribeca who then agreed to honor it the “next” time I came in. Why would I want to give patronage to and spend even more at an establishment which did not honor what they committed to? I expected a refund to my Living Social account or from the restaurant, both of whom have refused.

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john collings October 16, 2013 at 9:23 am

Could someone please give me the contact info for the Boston area sales rep?

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Jennifer January 10, 2014 at 2:56 pm

Good Luck!!

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Stephie September 19, 2013 at 4:01 pm

On July 23, I purchased a voucher for a 2 night stay to the Whale Walk Inn on the Cape. Everytime we have tried to book that voucher the room is conveniently booked however they have many rooms available at an upgrade of an additional $132 – $164. We have tried to book this 8 or 9 times now with the exact same response. They also only have a 14 day cancellation policy which is difficult for us due to a family members illness. However we keep trying to book up to 6 days out with the same response of no availability.
I’ve now tried to resolve this for 1 week with Living Social, talked to 4 different customer service reps and am in the exact same place as last week – they have my money and we are not able to take that trip unless we want to pay more or book 1 month out. If there was 14 day cancellation policy – I would NEVER had bought this deal. Something like that should be noted as it is a way longer time frame than most merchants. This is something Living Social should have noted in the fine print – I always make sure to read that. I would never had thought to call about the cancellation time frame. To date – Living Social has done nothing to help me resolve this and $384 is alot of money for them to dismiss.

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Sergei B. August 31, 2013 at 3:33 pm

I’ve purchased two vouchers for a day of paintball at Action Games Paintball. I’ve been trying to reach them at 781-942-9222 for HALF A MONTH to redeem the vouchers.

I’ve left a million messages, but they would not return the calls! And september 1st the voucher will expire! Is your merchant doing it on purpose to collect the money without providing service?The merchant is untrustworthy. Terrible company!

I’ve contacted your customer support, but they are just giving a standard copy-paste runarounds. Please issue a refund!

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Fam Chai Hing August 31, 2013 at 1:01 am

I bought 2 vouchers from LS Malaysia for BBQ chicken outlet at One Utama Kuala Lumpur. I don’t know how and what happened, the vouchers was for Johor. It was only brought to my attention when I went to the KL outlet for my meal. I immediately email to LS for a refund or credit.

I had to call 3 times as the expiry date was approaching and on the third, I was told the case was under investigation. I told them my vouchers were not expired yet and it was a technical glitch that caused the mistake. I was told the person in charge of refund will reply my email soon. That day, I received their email telling me that their refund policy is only for cases when the merchant is out of business. Despite my appealing and reasoning, they insist on implementing strictly on their one policy which by the way was not stared on their vouchers or their website.

I had been a regular customer and because of a mere RM20, they rather lose a customer. LS really sucks at customer service and contravening the stated refund policy on their vouchers and website!!

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Yih Yeong August 20, 2013 at 3:10 am

Dear Mr Tim O’Shaughnessy & Mr Val Aleksenko,

I have Living Social Malaysia is under your control also as I have order some goods via your living social Malaysia in 20 June 2013 & 05 July 2013. Unfortunately, until today, I have yet to receive the goods that I’m ordered.

Before Hari Raya Aidilfitri (bout 05 August 2013), I did call and Living Social Malaysia had promised that after Hari Raya Aidilfitri, I should received both products that I’m ordered.

Today (20 August 2013), Only after I spoken to Ms Shin YIn from Living Social Malaysia, I come to know that Living Social Malaysia have yet to order the products due to some Living Social’s internal problems, which I had clear all payment required.

According to Ms Shin Yin, I need to wait for another minimum one to two weeks and maybe longer time needed in order for Living Social Malaysia to start order the goods which is totally unacceptable by me.

Due to uncertain answer from the staff, I have request to talk to the Manager in charge and the reply is under company policy, Manager will not entertain any of the call from customers. I do not know what policy is this?

Further, I request a call back from Living Social upon confirm or have a indicative date that I can receive my goods, the answer given is due to company policy, Living Social is not allow to call any customer. What policy is that?

Hereby, I would like to have a more certain date that I can receive my goods that I had paid for.

Please reply.

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Marie August 15, 2013 at 11:29 am

I just got off the phone with livingsocial CS – once they have your money they are not interested in resolving any issues, concerns or problems. I purchased a voucher from a local pilates studio for myself and my daughter. We decided to take the class for the cost of $5 as an introductory session after I purchased the vouchures. My daughter takes 15+ hours of ballet a week and found this class to be extremely difficult and feared injury since the pace was so fast. I too took the class and felt the same. I contacted livingsocial CS to ask for a refund and they told me that the “fine print” said it was and intense workout so therefore I could not get a refund. I instead can “gift it” to someone. So now I’m out $100 and I asked that my membership with livingsocial be canceled.
Livingsocial is just out to make money and has no interest in true Customer Service. When I asked for the Corporate phone number I was told they didn’t have it and that I would have to write a letter ??!!! What are we still in the 70″s? This immediately told me that they have no accountability as a compnay. I then googled livingsocial coroporate office and got the phone number and the CEO, COO and CFO names. The phone number goes to a generic voicemail box (the person at ext. ### is not available) – again no accountability.

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Gino Mozeyani August 7, 2013 at 12:37 pm

Please contact me at 760-443-XXXX

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R Sweatte July 25, 2013 at 10:10 am

LivingSocial Help Request #10624805
I see that my issue is not all that unique. I’ve been in contact with Customer Service/Help Desk for several weeks. Still unresolved. Sent DM via Twitter, and another promise to look into this and followup, several days later I made a call into the corporate office resulted in another promise of “follow-up/contact”. Extremely frustrating.

Adding even further to my dissatisfaction was to to receive the following:

Hey Ralph!

Just a friendly reminder that your LivingSocial Deal to Auto Pro Detailing for A Lasting Luster for Your Vehicle is expiring on August 14th, 2013. You may have already redeemed this deal, but if not, hurry up and cash in on your savings!

Already used this deal? Let us know by visiting My Vouchers and marking it as used.

To view and print your deals, visit the My Vouchers tab on our website anytime, or follow this link: My Vouchers.

Thanks for LivingSocial!
– The LivingSocial Team

I’d think that the system would be able to identify that the customer had an outstanding issue with the merchant and such a message would be suppressed/modified to indicate as such.

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Ron July 22, 2013 at 11:50 pm

I bought a sale item voucher from this site. The vendor refused to honor the voucher. Vendor stated they did not get money from LivingSocial. Living Social refused to issue a refund. I had to sue this low life company. They are full of scam and they will take your money without any service. They don’t even have their office address or email address on their website. What are they afraid of, who are they hiding from. All genuine reputable companies have their street address on their websites. DO NOT BUY ANYTHING FROM THIS COMPANY WHATSOEVER. You will be very sorry in the end if you do buy anything from them.

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Corinne September 23, 2013 at 3:59 pm

Ron
,Did you win your lawsuit because I am about ready to sue myself?

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Sheila Weldy July 18, 2013 at 12:27 pm

Wow….from these comments I see I am not the only screwed over by Living Social. Currently my money is being held hostage by Living Social while they “verify” that the company they offered a voucher with truly didn’t show up to deliver their service, which apparently takes a few weeks. Might I suggest that Living Social spend a few weeks “verifying” the credibility of the companies they represent prior to making offers to the public. Might I also suggest that Living Social Customer Service actually return calls/emails to their customers. I put in an initial complaint via the website…..zero response. I finally hunted down on the internet a phone number and called. Never heard back. I emailed that rep. Never heard back. Called back and got a snippy customer service rep who assured me that it was IMPOSSIBLE for her to contact the Merchant Services Dept for an update. Amazing that we can send men into space and nifty little technologies called cell phones in our world, yet Living Social has no telephones to connect departments. Meanwhile, my $50 is being held by Living Social and Miss Tidy’s Cleaning Company while neither company responds to their emails or calls! If this is how Living Social works…..Groupon is my company of choice!

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b.w. abbott July 8, 2013 at 11:52 am

I wrote you two weeks ago about one of your deals would not be able to deliver the product
as required. PLEASE issue you credit ASAP.
ITS time for action by you guys.

REF. 10805293 (you sent this to me)

Thanks.

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Ruby Chan July 5, 2013 at 9:59 am

Hi,3/7/13 I already bought 6pcs voucher from is Dinner Buffett at Taman Sari Hotel Istana,amount is RM 294.00 the transaction is already make it on than night..But 5/7/13 I receveid email for Living Social say than my transaction is capured,how come like this.Now the Living Social Malaysia is already cancel all my 6pcs voucher..
Pls check forr me,thank a lot

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Erica Johnson May 13, 2013 at 10:03 pm

On May 13, 2013 I phoned your office and spoke to a customer service rep. I expressed deep concern with the fact that I had been trying to redeem my Living Social vouchers for The Body Shop (while in the store on 5/7/13 and 5/11/13. On 5/7/13 the store clerk informed me that I may be having problems with the site due to recent privacy invasion and that I may need to reset my password. I did that and returned to the store on 5/11/13. At that time, I was able to retrieve my account info. but my vouchers were not visible on my phone. I therefore returned home and called and spoke to a customer service rep. who walked me thru the steps to reset my account which in turn allowed me to view my
vouchers over the phone. on 5/12/13, the day that these vouchers expired, I was unable to return to the store. I then called Living Social to see if there was anything that could be done to assist me. I was told that nothing could be done and that I was sent an email on 4/26/13 informing me of the need to reset my password. I stated that I had been out of town and had not viewed my personal email account. In short, what I learned is that Living social was less than willing to accept any responsibility for the inconvenience this shutdown and resetting of passwords caused its customers. Not to mention the fact that the customer service rep. was rude, put me on hold 4 times before allowing me to speak to a supervisor, and kept me on hold for 45 minutes before allowing me to speak to one. In the end, I was told that it was my fault for net checking my email and for not going on line instead of using the app. I was also told that there is no corporate address and that I could express my concerns thru their help line and that they would forward the information. Excuse me, but do any of these people care about good customer service? I had purchased $30.00 in vouchers that were to be redeemed for $60.00 worth of products and all living social was willing to offers was$ 5.00 in voucher bucks in return for all of the inconvenience I experienced. All I can say is , if that is what living social considers good customer service… I’ll choose to take my business elsewhere. Living Social should consider taking notes from their competitors. The customer service is great and they are more than willing to credit your account when you are not satisfied. I repeat… It was not my fault that this corporation experienced a security breech I made 2 attempts to redeem these vouchers before they expired!

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