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Les Schwab Corporate Office

Les Schwab Tire Centers Corporate Office Address

Les Schwab Tire Centers, Inc.
20900 Cooley Rd
Bend, OR 97701

Contact Les Schwab Tire Centers

Phone Number: (541) 447-4136
Fax Number: (541) 416-5488
Website: http://www.lesschwab.com
Email: Email Les Schwab Tire Centers

Executives

CEO: Dick Borgman
CFO: Jack Cuniff
COO: Ken Edwards

Les Schwab Tire Centers History

Les Schwab Tire Centers began in 1952 when Leslie Schwab purchased OK Rubber Welders tire store in Prineville, Oregon.

In 1966, Schwab decides to operate OK Rubber Welders as a separate company.  He changes the company name to Les Schwab Tire Centers.

By 1972, there are 35 tire center stores.

In 2000, Modern Tire Dealer magazine names Les Schwab Tire Centers as dealer of the year.

In 2006, the company was sued over allegations of gender based discrimination.  The case was settled out of court in 2010.

Dick Borgman is named as CEO in 2006.

In 2007, founder Les Schwab died.

In 2008, the company headquarters moves from Prineville to Bend, Oregon.

Today, there are over 375 Les Schwab Tire Centers in 9 Western US states.

{ 50 comments… read them below or add one }

Jesse Flores October 22, 2014 at 3:02 pm

My mother-in-law got her breaks replaced at the Les Schwab in Roy, UT, and next day they gave out because they didn’t install them correctly. We had driven on the freeway on their incorrectly installed breaks, and could have been killed. I would never go back again, they’re gross negligence and utter incompetence could be deadly.

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elisa evans October 15, 2014 at 2:20 pm

Les Schwab tire center in Covington WA address 17235 se 272nd st, Covington WA 98042 . Manager Don and assistance manager Kenney races discrimination over non white employee. The assistance manager Kenney fired an employee on 10/14/14 without the store manager Don approved. Kenney was very discrimination to non white employee and treated the employee badly. I was disappointed because I was hightly respect for Les Schwab is a good company to work, for, so I encouraged my son to work for this company, but I was disappointed. I hope Les Schwab Human Resource will take action to the Covington WA tire center. Races Discrimination to the employees will destroy the company reputation. By the way, there are all white employees work for the Les Schwab Tire Center in Covington WA.

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dan mullins October 12, 2014 at 3:04 pm

I was going to complain about the tires installed by fresno/blackstone store ( but after reading the comments about your stores I better go somewhere else)

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Jerry October 6, 2014 at 8:13 pm

Honest I had my alignment done at leschawbs. An they told me that they will give me my money back for my car alignment coming loose they all laughed at me. An told me to fuck off!! An I’m not getting money back after corporate said they would so honestly this is the worst company!! I would never go here they will leave your lug nuts loose. Or they will leave your brakes bolts loose never go there!! They left my bolts loose an I almost got in a accident yet they laugh at you!!!

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john perry October 4, 2014 at 2:31 pm

I have been a customer since 1999,I have bought off road tires,trailer tires ,atv tires,&the last few years service dropped off the chart! Anymore plan on 2/3 hours to get anything done! I spent just under a grand for 4 tires for my wives suburban,in less than a year the sidewalls by the bead are splitting! It’s taken 2 separate visits talking to different employees to get a resolution! So now I sit again,been here when they said,it’s been an hour & a half & truck is still sitting in lot! I don’t appreciate other new tire customers being put first before my warranty replacement! I will be paying off my account & going elsewhere,as a bunch of my friends already have done so!!!!!

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John September 24, 2014 at 8:16 pm

This story is relstive to the rude, unprofessional incompetant employees of the Butte, MT
Location, tried to buy four tires for five months, that did not work, went to Helena, got a quote and so far all is well. By my stupidity I stopped at my hometown location Butte, now the woman that screwed things up for five months was replaced by a male, said come in anytime and we will take care of you. Another lie, went there two days after the quote
No tires in stock, had a current flat that was not repaired. The eoman that screwed things up started to interfere in the conversation I was having with a male salesman, she kept putting in here useless comments, finally I said ” i am talking to this guy not you”. Well that came back to me because I was then yelled at by “BOB?” Saying i do do care for you yelling at her, this Was wrong, I said what I stated above, after 15 years as a customer
I left the store bought four new tires install $225 cheaper and no hassle and quick turn around. With people like this at the Butte location this location needs to close its doors or have a 100% total employee change over, where the company realizes the reason they are in business and have a job is the “Customer” without the “customer” you do not have a business or a job and a paycheck, People in Butte do not understand or know this fact.

John

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allysa kolyvanov September 20, 2014 at 3:11 pm

I just finished at your store on franklin in bend, oregon. JESSE WAS AMAZING!!!!! I am handicapped. I did not even get out of my car! He was prompt, courteous, and FAST. WHAT A GEM HE IS. I tried to tip him and he would not take it. Just asked me to come back. He explained he is with the company 20 years and. LOVES IT!!! What a great experience. This one needs to be in management. DONT LET HIM GO ANYWHERE ELSE. His supervisor is Bruce. Thanks again. Always Les Shawb with me. And my whole family!!!
Allysa

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Lynn Dawson September 14, 2014 at 10:28 am

I am so upset with Les Schwab. We recently took our truck to Les Schwab to have it get “trip ready” when we were heading to Montana for a wedding. First off the employees were rude, but I took that maybe they were having a bad day which can happen. But then we started driving. Things were alright until we got about 10 miles from Hood River at which point the car began shaking. Thank goodness my husband decided to pull over because we had lost all but one lug nut on the front passenger tire. All but 1!!!!! We had our 2 year old and 4 year old in the car! This could have ended really badly. I picture the tire falling off at 70 miles per hour and I am not happy! We fortunately have AAA and put a call. I love AAA but they were unable to transport all of us along with the truck so my children and I had to take a taxi to Hood River at 6 am mind you. We ended up sitting out front of Les Schwab waiting for them to open to fix the mistake made by the store in Portland. I will NEVER go back to Les Schwab again!!! If you care about your family and friends tell them this story and be sure to never let Les Schwab touch your vehicle. Also, this is the second time this happened. Last time we were headed back from the coast and they were all loose-none came off so not such a big deal, but TWICE-really?

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Greg Knight September 12, 2014 at 2:32 pm

We just tried to buy some tires and the Ballard store, we were told we did not have that type of tire in stock. Were on a budget and need to work our deal to under 400.00 but that could not locate a tire for us. Were really disappointed to say the least and had to go down the street to Goodyear to get what we wanted for tires. We have been working with the Ballard store for over 20 years and now they could not find a set of tires for us.
Greg

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Larry F. September 12, 2014 at 12:15 pm

Sadly, this is not your dad’s Les Schwab Tires company any more. They have always been a little more expensive than other tire stores but it was worth it because of the excellent service they USED TO provide. They have completely walked away from providing good customer service or doing business with any kind of ethics or integrity. They refused to honor their warranty on some tires that failed (sidewall split) and were perfectly OK with me going to Costco to buy my tires (I have been buying Les Schwab tires since 1990). I won’t set foot in one of their stores ever again. Another great American company down the tubes, RIP Les Schwab Tires (Les is probably rolling over in his grave).

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Ethel Honeycutt August 27, 2014 at 11:17 am

I would like to tell you how great our local les Schwab is. We went on a trip and we had 2 flat tires around Layton utah, all I had was my local store so I called Liz in chubbuck Idaho and with in 20 minutes a guy from Layton showed up with 2 tires and we were on our way

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Terri Tobkin August 23, 2014 at 4:57 pm

Addendum to previous complaint regarding a failed battery under warranty: I forgot to include that the file battery was installed in the car in October 2010. I carried it out and had someone put it in at my house so I didn’t have to sit there and wait as I had severe back issues at that time. The person who installed it has rebuilt a 1951 Ford so it was installed correctly.

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Terri Tobkin August 23, 2014 at 4:48 pm

Just like AAA Towing, Les Schwab Tires, have always been an important part of my life, when it comes to driving. I keep my cars well maintained from tires to batteries and oil, to the cloth top on my convertible. I take our 4 cars there, my elderly father’s 2 cars, and my friend’s car in Lincoln City. Yesterday, I had to get jumped 3 times in my convertible. Since the battery was still under warranty, I had AAA come to the house & jump me so I could drive into your location at 166th S.E. Division, in Portland, after I let it run an hour in my driveway. It was 5:30, but not busy. Young guy said pull right in the stall after I said I better not turn it off. He checked the battery, added water to the cells, tried to charge it, but it wouldn’t hold a charge. He went and talked to Tim, the manager, who said problem was NOT the battery, something was draining it. So, they jumped me and sent me on my way at 6 pm and closed the garage door down behind me. I barely made it home, luckily it was close & i ran stop signs. I got a charger and charged it over night. This morning, it started, I ran it for 30 mins. When. I went in to get my wallet and turned it off, it would not start again and the meter my neighbor put on it read under 11. I called the same 166th Division store I was in last night. Phillip told me I’d have to pay $45 for them to come to the house and jump me plus buy a new battery. Did I want to talk to Tim, the manager? Yes, I did. Tim gets on and was very cold and said the problem was NOT the battery. He was not going to honor my warranty. That the problem was the car. I told him the alternator and starter were put in 1,500 miles ago. The car is a 1993 Pontiac convertible. Because I am now disabled, I fix things on it when I think it’s time so I don’t get stuck. I told him my family has spent a lot of money at his place there and now he was telling me his warranties are no good? He said this warranty was NOT valid because there was nothing wrong with the battery. I told him it’s been on the charger all night and won’t start. He said, “again, there is NOTHING wrong with that battery!” And if you have us come out it is $45. I said, even though I was just there last night to get it fixed? He said, “again, it is NOT the battery!” I said well, I’ll just call another store then. Tim said “Go ahead.” I called the store on S E. 122nd and Division. I told the manager the whole story. He said “I’ll send someone out right away. We will pro-rate the battery.” I gave him all the info he needed. He said, “you’ve been a good customer a long time!” It was not even an hour, AND on a Saturday morning, and Sean came and replaced it. Took 10 minutes and like $64. Ten minutes and I was off to see my terminally ill Mom, which is what i was trying to do ALL day yesterday! Had I gone back to your 166th Division Store with Manager Tim, it would have cost me about $160, after they came and jumped me, and because he said they were really busy, there’d be a wait. WHICH was why I was trying to take care of the problem yesterday! The car runs fine now. Would you please let that Tim know that? Not that he cares. AND not that he cares that he won’t be servicing 7 vehicles any longer plus neighbors possibly. The Les Schwab truck at my house did not go un noticed after AAA being here all afternoon yesterday. MAYBE Tim should retire, his attitude is definitely NOT what it used to be and I also heard him snap at an employee when I was being sent home last night. It is a good thing your other store stepped up and did the right thing, I can gave a big mouth when I am not treated right.

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Gary McKay August 20, 2014 at 12:32 am

To whom it may concern
I took my ford flex into your store in pleasant hill ca, to get my tire repaired, they took care of
It no problem . The manager there who’s name is sack told me that the struts in the rear
We’re blown and leaking and quoted me $799 to replace both I told them I would have to
Budget it. But I took it to my dealer. So they tell me that a ford flex does in fact have shocks in the rear not struts and replaced them for $340 not $799 this is what gives mechanics a bad name for stupidity like this I have been a customer for at least ten years and I’m so glad
I never had anything other than a tire repaired because this shops manager should not be working with the public, I will tell all my friends how close I came to being ripped off by another low life shop

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Natalee Billman August 8, 2014 at 10:28 pm

Years ago we were on Vacation to Oregon Dunes and noticed splashing liquid in the wheel wells ,We pulled into a Les Schwab and had it checked ,we thought the worst but the guy told us it was the fluid was too full and he also noticed our quads tire was flat on our trailer and they fixed it for free.He would not even take a tip. We vowed that we would always go to Les Schwab from that point on and we did. I own a Dually Dodge 3500 and a 2500 Dodge truck and a Jeep Liberty and a Barracuda and a camper and 2 quads that is a lot of tires and other work. I got the Jeep Liberty from my mother in Law who could not drive anymore, due to illness. We took it to Les Schwab here in South Lake Tahoe,CA as we have loved them for years we were so happy when we got one in our town instead of driving to Carson City ,Nevada,like we used to. Recently went to get the brakes checked since getting it from my mother in law. They told us we needed everything ,so spent almost $800.00 .Got in to drive it and brakes went to the floor. My husband had seen a worker with a 3 foot screw driver trying to pry off the calliper earlier when he was checking to see if it was done. I have since brought it back at least 3 times they said they found nothing wrong with it. Like I was crazy! My brakes don’t start working until 3/4 of the way to the floor and have not worked at all with me and on my husband. I don’t know what else to do. I called them with 5 more documented dates the brakes have failed .I’m either going to get into an major accident or get killed. The manager said he would pick it up and do the whole brake job again. Supposedly this was done already.
I thought this would be a priority to them and my car is still in my drive way .I live 8 blocks away. and when I told them I had to put the pedal so far down they said they cut something to give me more footing and Brakes need time to work in .Right!!!!!! This has never happened before in any brake job in the past. I had perfect brakes before I went there My car stopped!!!!, I used to Love Les Schwab but this is not cool at all . I want the CEO to read this and help me. Before i die or kill someone in my car. Please get in touch with me .Not Happy!!!!!!!!!!! At All!!!!!!!!!!! Thank You-The Les Schwab in South lake Tahoe has my phone # and I would enjoy a call from Dick Borgman-ASAP

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Sharon Lacey August 8, 2014 at 9:41 pm

I’m a stand up comedian. I perform all across America, and have entertained our troops on two overseas comedy tours in Iraq and Kuwait.
Yesterday I was on my way from Portland to Gig Harbor, Washington, where I was going to perform a comedy show for 180 children of wounded or fallen soldiers. I left in plenty of time – UNTIL I had a flat tire halfway there on I-5. I tried to fix it myself, but I couldn’t get the jack on correctly, and I couldn’t get the lug nuts to budge. I was stranded. No motorists stopped to help.
I was frantic. I didn’t want to let those kids down by showing up late or not making it at all. I called the closest Les Schwab dealer, in Chehalis, and told them my predicament. I wasn’t even exactly sure WHERE I was on I-5. About 30 minutes later, like a knight in shining armor, the Les Schwab white truck arrived and rescued me. Levi Jones quickly changed my tire, and I followed him to the Chehalis dealership. They didn’t have a new tire of the same type to replace my destroyed one, but Levi voluntarily put on a used tire, free of charge, so I could quickly and safely make it to my gig on time and not let those kids down.
Thanks to Levi Jones and the Chehalis Les Schwab Tire Center, I made it to my gig with two minutes to spare. The kids had a great afternoon filled with laughter, and I was also able to make it back to Portland in time for my show at Harvey’s Comedy Club. Today I went to my local Les Schwab and bought a new tire.
I just thought you might like to know how very much I appreciate Les Schwab Tire Centers!

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Julie August 2, 2014 at 10:33 pm

My calipers continue to get stuck…. This is the 3rd time I take my car to the Same les Schwab in Kent WA (84th Ave N location) in 1 week! They specifically told me they triple checked and diagnosed the breaks/pads/calipers….. I’ve already paid $1100 on a 94 honda accord!! This car is not even worth that much!
After the 2nd time at les Schwab, they Supposedly replaced everything (pads/calipers ).
And 2 days later….. I’m having to drive Back to the same store to replace again!! Because of the same damn problem. How can you not fix some calipers after the first try. I dropped car off this morning (8am) … Have been waiting for a call, it’s now 230pm!!! Not one phone call to give me an update!!! I am a customer just like everyone else, and these guys expect us to wait until they decide to call….until they feel like updating us on what the problem is with the car? They already charge an arm and a leg. Very disappointed with their Services!!! Would NOT recommend to anyone!

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Dem July 30, 2014 at 11:24 pm

Wwll, looks like they removed my post! Trying to hide the Dirty Rats that you are…
Not rewriting again.. check out link…
. Watch “Big Loop Rodeo Cruelty Wrap-Up” on YouTube
Big Loop Rodeo Cruelty Wrap-Up: http://youtu.be/gsDPzurUZjY

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Sandra Mesman July 23, 2014 at 4:32 pm

The NEW Les Schwab, no communication, no service, no responsibility, no accountability and their new motto “sorry about that”. The “Peace of mind Tire Protection” should be stricken from their advertisement and replaced with buyer beware, we’ve got to make a liven!!!!!

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tom bush July 20, 2014 at 3:30 am

I took advantage of your travel inspection on my car on 7/9/14 they came back told me my car was 100 % no problems be cause i was going to tulsa i got to wyoming and front brakes started to grind need less to say made it tulsa and had to have front brakes and rotors put on if you did not want my money just tell me, i had to spend it at pepboys in tulsa thanks

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Unknown July 16, 2014 at 5:15 pm

The harrassment is incredible at the Les schwab my close family member worked at. He was put down constantly and called names, even when he was doing a fantastic job, i would never reccomend working at the one he went to, the assistant Manager is horrible. Being called Retard and dumbass isnt the way to go and is not ok. You are supposed to bring up your employees not put them down. He WIll never be able to run a business right by doing what hes doing.

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Tom James July 9, 2014 at 7:08 pm

I have bought my FIRST & LAST set of Tires from les schwab ever!!!!!!!!!!!!!!!! I Went into store # 151 Aurora Colorado, for a ” free” fix on a srew extraction & patch An hour and a half later Iwas Finaly Given my keys back. I watched the Whole process, 1 man working in the shop, 5 in the Air conditioned show room doing nothing! I work in the transportation industry and WILL Bad Mouth Les Schwab as long as I live!!!!!!!!!!!!!!!!!! sincerely Les Schwab Tires Can Kiss My ASS!

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Ryan Lin July 8, 2014 at 11:14 pm

I was so dispointed with Les schwab customer service at 122nd and Division . I took my car to the service center to rotate tires. A young serviceman came to me and told me my front tires are unable to rotate because it has 2.5 inch left of tread. I decided not to buy two new tires and asked one of my friend to explain to him. The serviceman was rude and started unpatient. I will never go back there anymore. I always think Les schwab is one of reliable business to shop for tires. Actually, I got two tires from them 2 months. I guess I am not their customer anymore.

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Richard Collier June 11, 2014 at 2:43 am

my family an i have been doing business with les schwab for many years usually happy with there work. Recently had my girlfriend take our van to store 341 in longview washington my front driver side brakes were grinding also service ABS light was on told her to get new pads all around when she got there they told her they didn’t need to touch rear brakes they were fine quoted her 256 dollars for front brakes said i had ball joint going bad that would be over 600 dollars to fix she said no to new ball joint an oked front brakes after six an a half hours she called to see if it was ready to be picked up they said ya when she got there they told her it was 472.90 because they had to replace both front rotors and that my service ABS light would shut off when she fixed something that was broke on rear brakes when she got home an told me i took our van for test drive brake peddle does not engage till half way down they feel sponge an feel like rear brakes are not even working at 7 mph if i hit my brakes they lock up this is not suppose to happen with ABS i called les schwab to see why they said rear brake service was denied that’s bullshit she was told they didn’t need to be touched than later told to fix something on rear brakes to get service ABS light to shut off but they don’t need to be touched right! Because i have to work couldn’t take it right back the vary next day my rear brakes are now grinding they took advantage of her an that’s bullshit they did a shitty job on my brakes an i now feel like its to dangerous to drive an that’s bullshit 470 dollars later brakes still grinding Service ABS light still on i feel like i have been robed now i have to take time off work witch cost me money to take my van somewhere else an have the brakes done right hopefully les schwab will read this an do something to make it right they should not be allowed to rip people off like this

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Jesus morales May 22, 2014 at 6:15 pm

This just happened today and I am so pissed off at les schwab right now, I take my car in to the store #91 in nampa idaho I went there today because my car needs brakes and they advertise free brake inspection so when they checked them they said after thorough review we need to change the brakes and it will be 255. So I said do you guys take car care one card and Chris an associate from les schwab said yes, so I said go ahead. I was happy, new brakes it’ll take about 2 hours I was fine with that, but after two hours they called me again and said that is now going to cost me over 800.00 dollars for other things that they found. Now I’m really upset with them I asked them why didn’t they tell me this before, of course they started coming up with excuses, why they didn’t tell me this before so I was already mad, so I just said to do the brakes, went up to pay with my car care one card and it didn’t go through. The blonde lady in the front desk was no help at all. So I was forced to open up an account with them all these mistakes could’ve been avoided from the beginning, I hope karma, which it will, get them. As soon as I pay off the brakes which I’m not happy about which I will make sure everyone knows about it.

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mike June 3, 2014 at 7:16 pm

NO BRAKE JOB IN THE WORLD WOULD COST 800.00 EVEN ALL 4 WHEELS

PAD X 4 120.00 4 ROTERS 180.00 200.00 LABOR AT THE MOST THEY PUT THE SCREW TO YOU. I DO BRAKE JOBS EVERY DAY AND THAT IS A RIPOFF I WOULD REFUSE TO PAY IT.

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Rebekah Betts May 19, 2014 at 10:19 pm

I visited a Les Schwab location in South Auburn, WA because there was a bulge in my passenger side front tire. It took a few minutes of convincing and mentioning my husband found it before they would look at the tire. After sitting through four cars (when they said I was only behind one person), they said my tire was not covered under the warranty. I asked why, stating we had bought the tires from another Les Schwab location less than six months ago. They simply stated, “it’s not covered under the warranty because it’s been impacted”. Well, I don’t know who impacted it because I haven’t been in an accident and don’t trash my car by smashing into curbs. They refused to answer questions and just chuckled when I became angry. This is incredibly disrespectful and happens frequently when I come in to get warranty items replaced. I have not been able to use tires or any parts Les Schwab fixes for long because they are constantly breaking. The less than six month old tires continuously go flat, but there is, “nothing wrong so it can’t be going flat that much”. We take in my car every time it goes flat and my husband has managed to get more answers than I am able to. This is ridiculous and I am now shopping around for new tire centers because Les Schwab clearly doesn’t honor any warranties and feels okay with treating women less respectfully than men.

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Nikki Hubbart May 14, 2014 at 9:29 pm

I purchased new tires at your store in Coeur d’Alene, ID. In April I took a trip to Kuna, ID to visit my grandchildren and was to get a speeding ticket on my way. Upon taking my car to Les Schwab in Kuna, ID, store #128 I was to be assisted by Valentino Laniohan who was so helpful! I was crying because the store in Coeur d’Alene had not only put the wrong brand of tire I had ordered on my car, they had also put the wrong SIZE on the car! When my son saw my tires he knew they had made an error and we went directly to the Kuna, ID store. Valentino was so professional and not only understood the problem but he reassured me with full compassion that he was going to see that the problem was remedied right away! I received full credit for the purchase of “wrong” tires, and then he installed the right size and brand tires! He understood when I was so upset and sad, told him I had called the Coeur d’Alene store before coming to see him and they acted like “oh well, those tires will work anyway,” a man calling himself the manager/assistant manager on the Saturday I called. The Coeur d’Alene store didn’t care and acted like there was no reason for me to care or worry about THEIR mistake, let alone exchange the TO BIG and WRONG BRAND tires I had ordered and “oh well” was the response when I explained I am a grandmother, have always trusted Les Schwab with my cars and all the work they do and didn’t know they had even made the error until my son spotted the problem! It was simply of no interest to them! Valentino apologized for the actions of the employee I had spokane with and promised me he, Valentino would make things right again! I told him I ALWAYS buy the Toyo tires, how could they have ignored that . . . but Valentino kept reassuring me he and Les Schwab do care and would make things right! And that he did! When I left that store I was smiling again and realized how much better my car was actually riding and I could tell this huge difference when I was driving. I am very impressed with the service I received from Valentino and the Kuna, ID store as they restored my faith in your business promises! I kept thinking of all the commercials I have seen where people talk about how great the people are that work for Les Schwab and how the Coeur d’Alene store is no longer following that business practice apparently. I hope I do not have to go back to that store after this experience as it was really a crappy thing to have this happen and then when I called them they just didn’t care! Valentino is an excellent employee and knows how to make the customer happy, feel secure in your workmanship and attention to the order and the details surrounding that order and fabulous customer service! He should be running the Coeur d’Alene, ID store for you. He is knowledgeable and cares about getting the job done right and all with a friendly smile! I hope someone in corporate pays attention to this! Thank you, Nikki Hubbart smiling again, from Coeur d’Alene, ID

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Beard May 10, 2014 at 2:56 pm

I AM ABSOLUTELY DISGUSTED WITH LES SCHWAB HERE IN THE MEDFORD AREA OF OREGON…. I PURCHASED 4 BRAND NEW TIRES… I DRIVE A BMW… AND JUST AS SOON AS I PULLED OFF THE LOT… I NOTICED MY CAR WAS BOUNCING EXTREMELY BAD, SO BAD AT CERTAIN SPEEDS.. I WAS TERRIFIED TO DRIVE IT, SO I WENT BACK TO LES SCHWAB, AND THEY CHECKED BALANCE AND CHARGED ME FOR AN ALIGNMENT, WHICH I DID NOT NEED, BECAUSE IT TRACKED STRAIGHT, IT WOULD GO OVER A MILE ON A STRAIGHT STRETCH WITHOUT TOUCHING WHEEL… THEY TOLD ME THAT EVERYTHING WAS FINE, THEY HAD TO ADJUST THE ALIGNMENT BUT THE TIRE WAS IN BALANCE ACCORDING TO SOME BALANCING MACHINE .. I ASKED WHY THEY TOUCHED THE ALIGNMENT WHEN IT WAS CLEARLY NOT NEEDED, THEY HAD NO ANSWER… SO BACK IN THE CAR I GO ONLY TO GET A SHORT WAY BEFORE I NOTICED I HAD TO FIGHT MY CAR TO GO STRAIGHT AND THE BOUNCING WAS WORSE.. AT 65 AND 35MPH… LONG STORY SHORT, I HAVE BEEN BACK 7 MORE TIMES AND THEY HAVE BLAMED EVERYTHING ON DIFFERENT PARTS OF THE CAR BUT REFUSE TO FIX THE OBVIOUS PROBLEM…. SO $1500 LATER MY CAR STILL SHAKES AND BOUNCES BUT NOW AT 55 AND AROUND 30-35 MPH…. I HAVE HAD 2 SEPERATE CERTIFIED MECHANICS TELL ME THAT MY PROBLEM IS IN THE TIRES… THEY ARE EITHER SEPERATED OR HAVE A BUBBLE IN ONE, IF NOT ALL OF THE TIRES ..PLUS THERE ARE REQUIRED WEIGHTS ON ONLY 2 OF THE 4 TIRES… … OH AND I DID FORGET TO MENTION THAT MY CAR IS COMPLETELY UN CONTROLLABLE ON THE FREEWAY IT FEELS AS IF A HUGE POWERFUL WIND IS WHIPPING MY CAR FROM ONE EXTREME SIDE THE OTHER… I HAVE COME SO CLOSE TO WRECKING THAT ONCE AGAIN I AM TERRIFIED TO DRIVE..
I AM CONTACTING MY LAWYER ON THIS MANNER, IT IS SAD THAT A 30 YEAR CUSTOMER HAS TO SUE THE COMPANY WHEN ALL THAT WAS NEEDED WAS A LITTLE HONESTY AND FOUR TIRES THAT WOULD NOT HAVE COST L.S. A DIME BECAUSE THEY COULD HAVE JUST WRITTEN THEM OFF AS FAULTY…. I AM GOING TO PUT TOGETHER A VIDEO FOR YOU TUBE AND FOR FACEBOOK… MANY COMPANIES HAVE GONE OUT OF BUSINESS DO TO ADVERTIZING ON THOSE TWO WEBSITES REGARDING BAD CUSTOMER SERVICE, AND DIS HONESTY..
Penie Manning
541-531-XXXX

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Marie Myers April 25, 2014 at 1:14 pm

Hello….we saw and heard your commercial on TV….OMG doI have a story for you….traveling down i-5 n my brakes caught on fire…I finally was able to use emergency brakes but I already passed the uaway ramp of rocks…almost going over the mountain….it was the SCARIEST experience I have had!…..I was 55ft… travel trailer and camper shell…packed..

Moving to Oregon…2 tow trucks later …the dispatcher to us about…. TIRE STOP IN Ashland Oregon…we spentnthe night in parking lot….ES employees were so nice and did a wonderful job puttingnin new brakes…I would highly recommend ES ….
This was a month ago…I have a video on the mountain … 541.528.XXXX…I have the video on on Facebook ….. DICK BORGMAN ….ATTENTION…

Marie and Robert…..

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John April 17, 2014 at 3:34 pm

We’ll boys I have been doing business with you for over 20 years but can no longer do so.
I have continually had problems with chrome flaking off my expensive new wheels and your
your s***ty brake jobs, they do not last. Always my problem when the rotors warp or the calipers seize, apparently I ride the brakes, bulls*** you installed faulty systems and it’s like pulling teeth to get you to honor your warranty, well I will no longer put up with your s***. Both the store in Kirkland and the one in Redmond refused to fix my warrantied brakes, so long and goodby
.

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Bob Micheli April 4, 2014 at 2:59 pm

My wife found the Grand Canyon of all potholes in a construction zone on Interstate 84 north of Burley, Idaho 4/2/14. . We had to change to our doughnut tire and limp into the Burley’s Les Schwabs. The service we received there was stupendous! They didn’t have Toyota wheels but they changed our damaged ones around so we could get back on the road and they replaced a missing oil cap all FREE OF CHARGE! We two Seniors entered their bay all shook up about the pothole from hell and we left with the same smiles they greeted us with in the first place. Some times I think Les Schwab tires are too expensive…now, I know this may not be true! Thank You—-Burley Tire Center!

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Steven J Nickson March 29, 2014 at 5:19 pm

I have a 97 Ford F-150 4X. I went in to the “new” Sparks, NV. location, on Los Alton Parkway. I spoke to the mgr, Cory Witters, about wheels to make my old truck look a little more modern. He asked me the size, 17″ was the size that was on the pickup, and he looked through a number of catalogs. He said he couldn’t find anything, but would make a phone call. I stood there while he made the call, listening to him humming and hawing. He then told the person on the other end, that he would tell him that. Tell me what, I was wondering?! He hung up and told me,”That “they (whoever “they” is)”, said for me to get my friends to take my truck, have my friends burn the truck, tell my insurance that it was stolen, collect the insurance money and go buy a truck that they had wheels for! I looked at him and said,”what?…….”. I walked out the door, got in my truck, and drove to Discount Tire, about a 1/2 mile away and bought wheels there. They were on sale, which made it even better and I didn’t need to commit “insurance fraud”! I would NEVER do what they were suggesting!
Les Schwab Tire Centers are a whole different world, now that Phil Wick was let go. And not for the better, either!
I went back to a different store, on Wednesday, 26Mar14, to check out some tires for my car, figuring that I don’t hold grudges and I’m an adult in this situation. I did tell the person at this store, that I would be calling Les Schwab corporate, and let them know about the attitudes, and the “general” way their staff and management, feel about potentional customers and customers, alike!
I would really appreciate a response to this matter, and what they can do, to make this situation “better”! Anxiously awaiting your reply. Thank you, Steve N.

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Sonny Landers March 28, 2014 at 6:05 pm

i had a blow out on my way to oregon and i had just bought sum tires from another tire store so i called less schwab they sent a guy out he took the tire back to his shop and he was suposed to call me to let me know what the prices where gonna be so i could say yes or no to the price and then the guy shows back up with a tire and it came out to $380.00 for one tire if he would of called me like he was suposed to i would of told him never mind.and just bring my tire and rim back and i think its bullshit cus they wont give me my money back.i think less schwab is just tryin to get over on people.what about the comercial that says if ur not happy just bring it back less schwab will never get my business again and im gonna smutt them up on every websitr i can find cus i feel like the took food out of my kids mouth and that is just totaly unacceptable

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Carl March 24, 2014 at 4:16 pm

Les Schwab Tire Store #387, 10312 East Sprague, Spokane, WA. 24 March 2014. Had snow tires removed today, switching to previously purchased Les Schwab summer tires. Requested wheel spin balance on summer replacements. When I returned to pick up vehicle, I asked the receptionist if wheels were balanced, she said yes. Asked her if they re-use the wheel weights when doing the balance, she said no. Was given receipt stating that $13 was charged per wheel, total $52, no charge due to complimentary spin balance. Prior to taking vehicle in for tire work, I took a permanent black magic marker and placed a small dot on each summer tire wheel weight. Since the vehicle was in the parking lot, I checked the wheels before entering the store so I knew they were not re-balanced. It is also apparent the wheel weights were not changed just by looking at the dirt/rust surrounding them. The invoice provided to me from Les Schwab’s #38700131228, states that this work was done. It definitely was not done. This constitutes theft on your part.

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all pissed off March 15, 2014 at 8:43 pm

wow. i cant believe the lack of concern for customers,.i brought my Lincoln ls in because it was squeaking. when turning.from the passenger side ball joint. brought it to les schwab to get it fixed they said that they would fix the problem.and that they would need to do an alignment after the ball joint was replaced. i asked if both should be replaced. because they were original parts.they said no the other one was fine.and that the only had one in stock. they fixed it.and did an alignment.when i picked up the car.they said that they could not do a proper alignment without a shim kit.you think they would have known.
picked up the car and drove home .while pulling into my driveway it made a slight noise.i was worried
.after that i drove to work on the way the ball joint went out and was grinding metal to metal. part failure?thats what they said. so that was monday .they said they were ordering parts and that they would call in a couple days and would fix for free under warrenty .went through the whole week with no word back.
i guess i should have called and made sure they did there job.its 6 days later i called them they kept me on the phone for half an hour.after talking to three people i found out the tec i was working with didn’t order the parts. he sat them on some shelf and forgot his boss called him a dumb a**. and apologized to me. BUT THAT DOESN’T GET ME TO WORK DOES IT ! i have been working with my company. we have bought 60 sets of tires from les schwab this year.they sure took care of me that day.did it fast called me back asap to confirm order came in quick.
i hope they take good care of me during this problem. i sure dont want a quote dumb a** working on my steering and suspension. please do better thanks

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Varun Sharma March 7, 2014 at 7:37 pm

I will never ever refer anyone or myself visit Les Schwab. They always are in a selling mode. I bought the tires in the past for my Civic in two month duration, first for front and then for rear. Both times I bought from Les Schwab and they gladly put the pair with different tread design(but same specification). I changed to winter tires and tried to reuse these tires on Audi(same specification). When I took the tires to Les Schwab, they refused to put these. I understand that the tread design should be same but why did they not raise this point when they were selling for the front wheel drive.
Now I am held up with extra pair of tires. I always feel cheated when I go there. This time I have made up my mind, not to visit this chain again forget about recommending it to anyone. They just want to make money out of you, nothing else.

Thanks!

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Kristine Strachan February 27, 2014 at 11:02 am

I took my car to the Les Schwab in Aloha, Oregon. My car is old, but the alignment was fine when I drove in. When I came to pick up my car, they told me I needed an alignment appointment and it would cost extra. I drove off and my car was now pulling severely to the right. I came right back because it felt dangerous to drive. They switched the tire to the left and now the car pulled to the left. They said it was not the tires and that because my car was old with old tires it caused the alignment to be off when new tires were put on. They made an appointment for me for 5 days later, so I would have to drive like this until then. I went home and noticed the front left tire was certainly much flatter than the rest. I went to the gas station and checked the psi, it was 32, and the other tires were at 35. The max psi is 44. I filled all tires to 42 and now my car drove fine. I called to let them know and they said I should not fill my tires that much, and go by the recommendation on the inside of my door. They said if I filled my tires to 42 psi the tires would wear out faster. The only recommendation is for 32 on rear tires when towing.
I was most certainly taken advantage of and forced to drive a dangerously out of alignment car. Shame on you for trying to swindle more money out of me, I had a 3 year old in the car. I confronted them and told them I felt like they were basically causing a problem to make more money. I wonder how many times they do this to people. My husband called too and it was a bad confrontation. They absolutely did not care. I now spent $476.00 on tires to a deceiving, conniving company.

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Tina Gollyhorn February 17, 2014 at 12:01 pm

Please see the notes from our community mud run….. Just a heads up to you all. The scappoose Les swab, don’t go there. Got there yesterday after the mud to air up before I drove the rest the way home. After waiting 10 min to get air. First thing the guy says is “please wash your truck before you come in here again (don’t worry I won’t be coming back) you left mud all in our parking lot” umm okay. I just drove 9 miles in the rain and washed it off before so whatever….. I was nice and said ohh I’m sorry, can I please have my tires put up to 45 psi. He finished and we left. This morning my dad went out side and noticed my tire was completely flat. I figured I hit and nail or something on the way home no biggie. So I aired it back up. Come to find out my valve stem had been loosened, so I fixed that and aired to 45. I figure well I might as well check the others. Not only where the stem caps barley put on, they where all at 37psi….. Wow…. Thanks…. Won’t be going back there. Ever….. I would recommend to you all, to do the same.
My reply to our fellow mud runner…
I will be happy to give them a call tomorrow and explain how many of us from the Mudding Community spend $1,000.00 of dollars on a couple of tires for these big trucks and if they can’t take a little mud we will be happy to spread the word and take a few 100 trucks to another tire shop.

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Joe February 14, 2014 at 4:08 pm

My wife called Les Schwab in Portland for help with a flat tire on a set I bought there. One and a half hour wait. The store was 1/4 mile away. Said they no longer fix repairs, but will gladly put the spare tire on. Then they charged her $45. Really? What happened to the “free flat tire repair” that’s adverstised on their website. You just lost two customers. Hope the $45 was worth it.

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Steve m June 12, 2014 at 3:49 pm

I’ve had this happen before but actually nowhere on their warranty does it say FREE road side assistance.

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denise boyer February 12, 2014 at 11:31 pm

971217XXXX unsatisfactory work. Part put in upside down. Damaged car.

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Mark Spada February 12, 2014 at 7:34 pm

Can you email me back who to contact from LS for event sponsorship? I’m located in Everett, WA.
Thanks,
Mark

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Hal Shore February 11, 2014 at 3:17 pm

I will never again refer anyone to Les Schwab again. I have been an ongoing customer for many years and have been satisfied.with their service up until now. I had brake work done on my 1993 Explorer in 2008. I was under the warranty time & mileage when I had to have work redone. That was in 2010. It is now 2014 and a little over 15,000 miles on the new set of brakes and still less than 30,000 miles and they are metal on metal. Since YOUR policy is 3 years or 30,000 miles I have to spend another $300.00 plus to repair my brakes. In my opinion, your policy should change to reflect when the LAST date of service was.

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Jesse Gonzalez December 19, 2013 at 10:46 pm

Today 12/19/2013 I dropped my Honda off for a rear break service at 7 am when they opened. I was the first customer in the store. My schedule has been crazy and I chose to leave it there for the work to be done by the time I got off of work today. I received a phone call at 12:17 pm today during my lunch break and spoke to Victor M at the Stockton, CA store on 1717 W. Charter Way. Work Oder 67300041771.

He advised me I needed the work done to my rear breaks and I agreed. When I got to the store at around 4:30/5 pm. My Honda was not done!! I talk to the technician working on my vehicle when I arrived and he said he didn’t know why it wasn’t done and he had just started to work on it.

I entered inside and ask the technician who opened the work order that morning why my Honda wasn’t done and he said, they had to order parts. Nowhere!! in his phone call did he say he had to order parts or did I receive a phone call that my car would not be ready.!! I left there at 6:30 pm. Eleven and a half hours for a rear break job!!! I had to wait an hour and a half!!!

With no apology or acknowledgement of the inconvenience!!!! REALLY, I was the first in the store there is no reason why this should of happened. The manager Matt and the technicians knew I was upset and an apology or some sort of discount could have and would have sufficed!!!

My time as every other customer(s) time is valuable, and lately I have little of…an hour in a half after working three weeks straight in this Les Schwab store was unnecessary and RIDICULOUS!!!

Even more so, I got the feeling from all the employees and especially the manage Matt they didn’t seem to care and their actions confirmed my feeling and FRUSTRATING experience!!!!

I WILL never visit this store again!! I hope this complaint does not go unnoticed or even more disappointing that it will be replied by a computer generated sorry email!!

Social media goes a long way…Just saying!

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carolyn hovdahl November 16, 2013 at 5:30 pm

Your company is losing credibility. Seems your company is no longer interested in customer service. When a customer has to wait 3 hours to get a flat tire fixed it becomes insane. If the company has become too big to service their customers it is time to close your doors or expand. However I am sure you could care less about the customers as long as you are making big bucks off the customer. My experience with your company makes your commercial a lie!!!!!!!

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Ken Wharam November 6, 2013 at 8:22 am

I’ve been watching the videos about the Jordan Valley Rodeo and was utterly disgusted at the way the f***ing evil scumbags abuse the poor animals, especially the calves which are just babies..
What kind of a**holes are you to sponsor these lousy pieces of s***?
Everyone involved in this barbarity deserves to die screaming in agony.

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Scott Distler October 26, 2013 at 12:37 am

I went in for tires .come out with warped Brakes.they said they would fix it.took back they replaced rotors again . But also told me my lug nuts were bad .and tryed charging me for them .
And they warped them again . So this is the one in union gap .so go to the one on yakima ave. They tell me the guys from the other shop shaved my rotors to Low so he said he fixed it with new rotors again I’m haveing the same problem so I take it back in and they say my brakes are shot well Yah after 3 sets of rotors and didn’t change the pads the pads are bad.so they say. So as of now my brakes are shot due to warped rotors .trying to let them fix there mess up
They take advantage of people .
I’ve been in the business for 20 years , YOU DON’T TREAT YOUR CUSTOMERS LIKE THAT !
first of my brakes were fine just had them done before i went to les scwab .ive owned this car sjnce 2004 . Had a couple of different sets of tires & Never had a problem UNTIL I GO TO LES SCHWAB. NEVER AGAIN WILL I GO THERE AND I WILL BE TELLING EVERYONE I KNOW ABOUT HOW LES SCWAB TREATS THE CUSTOMER

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william February 12, 2014 at 10:24 pm

I have been a coustomer for along time until now. Not only are your people in the Yuba City Les Schwab incompetent, they are arrogant, rude, uncoropitive and crooked. $916.11 worth of inferior Chinese parts and extensive frontend repair that was installed incorrectly, not to mention wrong parts. Six months later 5 visits in two states and a trip to a frontend specialist”,NOT LES SCHWAB”. and an additional $ 1590.50, Problem solved, BUYER BEWARE……

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Stephen Butler October 1, 2013 at 2:58 pm

I brought four tires this am. When checking me out William B told me that a stud broke on
my left front tire . He assured me that it was safe to ride on a missing stud. He also said I could not get it fixed today. I then asked him how long I could on it. He said one to two days. Fiist, since he broke the stud why did he just fix it and send me home. Second he could have come out an told me sad story and I would have said fix it.
Thrid, If he broke way do I have to pay for it to be fixed? You can look my history and see I havge with for a long time. Do you really want to loose me as a customer?
Steve Butler Crow Creek Dr. Galt Ca 209-744-XXXX
Awaiting reply Steve

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