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Les Schwab Corporate Office

Les Schwab Tire Centers Corporate Office Address

Les Schwab Tire Centers, Inc.
20900 Cooley Rd
Bend, OR 97701

Contact Les Schwab Tire Centers

Phone Number: (541) 447-4136
Fax Number: (541) 416-5488
Website: http://www.lesschwab.com
Email: Email Les Schwab Tire Centers

Executives

CEO: Dick Borgman
CFO: Jack Cuniff
COO: Ken Edwards

Les Schwab Tire Centers History

Les Schwab Tire Centers began in 1952 when Leslie Schwab purchased OK Rubber Welders tire store in Prineville, Oregon.

In 1966, Schwab decides to operate OK Rubber Welders as a separate company.  He changes the company name to Les Schwab Tire Centers.

By 1972, there are 35 tire center stores.

In 2000, Modern Tire Dealer magazine names Les Schwab Tire Centers as dealer of the year.

In 2006, the company was sued over allegations of gender based discrimination.  The case was settled out of court in 2010.

Dick Borgman is named as CEO in 2006.

In 2007, founder Les Schwab died.

In 2008, the company headquarters moves from Prineville to Bend, Oregon.

Today, there are over 375 Les Schwab Tire Centers in 9 Western US states.

{ 64 comments… read them below or add one }

Randy December 18, 2014 at 5:32 pm

Dale the assistant manager at your Spokane 2nd ave office vandalized my vehicle after I told him to stop the work because they didn’t have the proper tolls to do the job. He was physically upset and beat the side of the vehicle when I wasn’t looking. He was the last one to touch or be around my vehicle when I noticed the damage later on that day. Your claims department denied my claim for $180.00 for a paintless dent repair job because Dale said he didn’t do it, poppy cock. He’s a liar and will no longer be doing any business with you company and will make sure to spread the word. So screw you les Schwab

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Roger L. December 16, 2014 at 6:23 pm

On October 23, 2014 I took my minivan to the Fallon, Nevada Les Schwab tire store for a front end alignment. They inspected my van and told me it needed about $416 worth of work on the front end (tie rod, ball joint). I had two other certified mechanics (one a UTI graduate) look at the front end and both told me that although there was wear no work was needed at this time. I do not like people that lie to me and I no longer have trust in Les Schwab. Therefore, I will take my business elsewhere.

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anotherLostCustoer December 15, 2014 at 6:39 pm

I WILL NEVER USE LESS SHITWAD AGAIN!!! THEY SELL CRAP AND INVENT CHARGES FOR TIRE ROTATION. DO NOT USE THESE CLOWNS. THEY WILL STEAL YOU MONEY AND F*CK YOU OVER. THER STUFF IS CRAP!!!!

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Pferron Doss December 2, 2014 at 10:55 am

For over 10 years I’ve been a customer of yours. Yesterday I took four sets of winter chains to your store on canyon blvd, ptld OR. I needed to know what size tires they’d fit on including one set I never used. The store was very busy and I felt kinda in the way. MARON (your employee ) not only figured out what size tires the snow chains were but exchanged the unopened one for the right size. I wanted to hug her for her sincerity, customer service and smile. It is so refreshing to feel valued no matter what my questions or needs have been. I will never buy tires from anyone else and I am so happy every time I arrive at Les Schwab knowing I will leave with a smile. THANK YOU MARON and LES SCHAB

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Khris Alexander November 20, 2014 at 12:09 pm

On my 3rd set of tires in 3 years because of tread separation and everytime I get partial credits from the local branch its crap it should be 100% replacement because of your bad tires separating you shouldn’t sell them if theres issues because of low profile and it could seperate while driving.well over $1300.00 in less then 3 years on 10 tires outrageous ! And corporate won’t contact me back only says see local branch.America’s tire here I come as a customer account !

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Randy Barnes November 19, 2014 at 10:06 pm

I came in the Redmond store for 4 struts and 2 new tires at 7:00 am they pulled my car in at 11:00 @ they did no work on it tell about 5:30 pm now I have been here for over 12 hours and they still are not done. And I have to pay almost 900.00 dollars for this service. I thank this is wrong. They had the car in bay for over 7 hours.

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lloyd beckett November 19, 2014 at 2:46 pm

Bought Toyo at tires and wheels for a grand total of 2300
And cannot get these to balance out. They vibrate. My whole
Truck. Many shops have tried and was told if not happy with
Them could return them. Now not wanting to honor this
Is this your pokicy??, Uf you do not stand behind that statement then you should not state it!!!

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Francine Turner November 18, 2014 at 11:04 pm

I get this response when I try to email the corporate office:

You 404’d it. Gnarly, dude.

Surfin’ ain’t easy, and right now, you’re lost at sea. But don’t worry; simply pick an option from the list below, and you’ll be back out riding the waves of the Internet in no time.

Hit the “back” button on your browser. It’s perfect for situations like this!
Head on over to the home page.
Punt.

I can’t tell you how this infuriates me that you provide no contact to the corporate office. I took my car in to have the front brakes done. They said that there was damage to one rotor, but not the other. They were unwilling to turn or resurface the one rotor, but insisted that both must be replaced for even wear. I obliged and they replaced both rotors. The car stopping didn’t feel smooth when I picked it up, but I attributed it to new brake pads and thought that it would get smoother as I drove. It didn’t. It got worse. I thought that the pulsation in the brakes would subside as the new brakes were broken in, but it didn’t. It continued to worsen. I thought that replacing all 4 tires and getting an alignment would help, so I had it done and paid for it. No improvement. A few weeks later, I took my car to a Toyota mechanic that said that the front rotors didn’t even look new. They were rusted and completely warped, which they say that they see when the lug nuts are overtightened. My brakes were still under warranty, so I called the store where they were done, and they said that if I brought it in, then they would flip the rotors for me. What I don’t understand is why they were not willing to flip or resurface them when it was my dime, but now that is what they want to do when it is their dime. I am taking my car back into Les Schwab this weekend..in the same town, but a different location. I have my warranty in hand and expect both rotors to be replaced. I think this is complete bull that I have to deal with this, and have to fight for what is right. Les Schwab USED to be so good. What the hell happened?

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Cathy November 17, 2014 at 1:43 pm

Hi Folks,

This morning at 7:55 I arrived at my local Les Schwab in La Grande, Oregon for my winter tire change over. Much to my surprise the parking lot was totally full and they were turning people away. I was quite distressed to learn that they opened at 7:00 am and NOT at 8:00 as indicated in ALL of the phone books and websites. This was a great disservice to me. Les Schwab needs to do a better job at keeping advertising up to date regarding hours of service. In addition to checking the phone book and website I called the office over the weekend hoping for a recording detailing office hours. There was no recording. Please update your information for this office and include recordings of hours of service on the phone lines. I am A VERY disappointed customer.

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R C E November 4, 2014 at 2:02 pm

Liars and unsafe to have work on my car!

History:
Summer 2009, I bought the top Xtreme Power Les Schwab recommended and branded 7 year battery to replace my Original Equipment Manucturer (OEM) battery that had finally died after years of great service (batteries don’t last forever).

Before two years was up, the battery failed and Les Schwab did the 1st warrantee free replacement of the battery in August of 2011.

Hard for me to believe; but before two years was up on that battery; the battery failed AGAIN in July 2013! I took it into Les Schwab on 4th Ave S, convenient to my work and had it checked out, with the request they check the battery and also my electrical system to make sure I didn’t have any out-of-spec current draws to make these batteries fail prematurely. They said everything checked out and that the battery was still good; and just needed charging.

Beginning of November 2013, the battery died AGAIN! I took it back to the Les Schwab on 4th, and THIS time they said the battery was bad. However, as it was two years past the free replacement period, they said they were going to charge me a pro-rated price due to the free period being past on the battery. I refused to pay that as they should have replaced the battery back in July when it was originally brought in. After lengthy discussion and me about ready to leave and get a new replacement battery at the nearby Costco; they relented and said they would replace my 2nd failed battery for free with a new battery; and that it would take awhile to charge the new battery.

Exactly a year later, the battery failed AGAIN!!!!

I took it into the West Seattle Les Schwab, and found out the 4th Ave store did NOT replace my bad 2011 battery – it was holding only about 50%! The 4th Ave store the previous year just charged up my bad 2011 battery and sent me on my way! The attached picture shows the sticker on the old battery showing it was from an April 2011 batch. They looked up my car in the Les Schwab records and the data entered by the 4th Ave shop said my battery tested GOOD back in November 2013! Under the extra year pro-ration; I ended up having to pay $65 +.

So they knowingly lied to me to prevent having to comp a new replacement to the replacement battery and left me to being again unable to start my car at some point down the road when the battery continued to fail to hold charge.

Never again will I patronize Les Schwab, as they are willing to send me out with repairs that were not done that they claimed were done; while not honoring their promises and written warrantees.

Will YOU do so? (Also posted under Yelp reviews)

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