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L.L. Bean Corporate Office

L.L. Bean Corporate Office Address

L.L. Bean
15 Casco St.
Freeport, ME 04033

Contact L.L. Bean

Phone Number: (207) 552-2000
Fax Number: (207) 552-3080
Website: ttp://www.llbean.com
Email: Email L.L. Bean

Executives

CEO: Christopher J. McCormick
CFO: Mark Fasold
COO: Shawn Gorman

L.L. Bean History

Leon Leonwood Bean, a hunter and fisherman, developed a waterproof boot which was a combination of leather uppers and rubber bottoms, and named it the Maine Hunting Boot in 1912. He sold them at first through a mail order circular and then through a four-page mail-order catalog.

This boot, now named the L.L. Bean Boot, is still a staple of the company’s product line.

L.L. Bean opened its flagship store in Freeport, Maine in 1917. This store is open 24 hours a day, 365 days a year and has only closed four days since 1951: two Sundays when the blue laws were changed in Maine in 1961, to honor the death of President Kennedy, and to honor the death of the company’s founder in 1967.

L.L. Bean continues to be a family company and the current leadership includes Shawn Gorman, great-grandson of the founder.

L.L. Bean has 115 stores in the United States and Japan, has 5,500 employees, and had $1.52 billion in revenue in 2012.

{ 2 comments… read them below or add one }

Matthew Raden June 25, 2014 at 5:25 pm

I was not happy with the service.in the shoe.dept in the Marlton, NJ
Store. Everytime I asked the sales associate to bring me a.shoe in a particular
Size, he just plopped the box down in front.of me and didn’t take the shoes out
Out of the box or even remkve the wrapper. I complained to the store.manager
Who informed.me that sales associates “are not allowed to put shoes.on
Customers’ feet” and that this has been their policy for.the past six years.
I would expect that low level of service in a large discount chain such as
DSW.but.not in an upscale.operation.such as L.L. Bean. If they want to sell
Shoes,.then they should have.the proper.service. This.policy is.totally.unacceptable.

Reply

Harry Murray May 4, 2014 at 2:16 pm

I’m an old man, well, older anyway, and I use to love shopping L.L. Bean … had for decades. Most of the clothes I own are Bean products, a lot of my shoes too and outerwear goes without saying. As I sit here writing this, I am wearing a Carefree T that I am not completely happy with, an old pair of sweats (no longer available) that I like, and my ventilated clogs (no longer available). Christmas, when I was married, was about my wife and me opening our pile of L.L. Bean boxes to each other. We both loved our L.L. Bean clothes and were rarely, if ever, disappointed. We were more than the occasional shopper I am now. I enjoyed talking to your people on the phone making orders. Few, if any, of my orders were completed online. BUT …

My Favorite shorts are no longer available … and I don’t really like the ones I bought instead.
My Favorite comfy footwear is no longer available … I keep looking to replace them, no luck.
My VERY Favorite Shirts are no longer available … I had them in almost every plaid at one point.
My Favorite T-shirts are no longer available … and the new choices don’t begin to compare.

It was a little bit heartbreaking and I really don’t know if it will matter, but below is a review I just posted for a Bean Product … well, this is most of the review, I think I made some minor edits that might not be in this version … I struggled a bit writing it. Don’t even know if it will be posted, but I am just so frustrated any more with the company I really loved dealing with. I’ve let so many the $10 cards I earn with my L.L. Bean Visa expire, because I can’t find things to replace the things I miss. I can’t just order something and know I am going to be satisfied anymore … that was what the L.L. Bean name meant to me and I liked that. A LOT!

Here’s the review I wrote for your Pima Cotton Tees:

“I’ve been an L.L. Bean customer for decades. Most of the clothes I own are from L.L. Bean. I still wear clothes that have seen better days that I may have bought from Bean in the early 90′s if not the 80′s. I have a pile of pre-washed cotton tees from Bean that are my favorites and I still wear that are at least a decade old now. They stopped making them a while back, so last year I tried 2 of the Pimas and one of the Carefrees. The Carefrees fit better; aside from the sleeves … just don’t break a sweat in them. The Pimas are made better and a little more tolerant of us who sweat, but they are absurdly undersized. I’ve never worn larger than an XL … even when I was 30 lbs heavier. Lay an XL Pima flat over a Carefree XL … the sleeves are even shorter and tighter, the neck is smaller, the shoulders are smaller, and there is at least an inch missing on each side of the body. Don’t even bother comparing them to the size of my beloved, comfortable, XL, 100% cotton prewasheds from L.L. Bean. That’s just laughable. AND I have never paid $30 for a T-shirt from L.L. Bean until I bought the Pima. BUT, I don’t like the Carefrees all that much either.”

I don’t know what to do any more. Oh, I don’t mind change, but when the change doesn’t meet the standards you’ve come to expect from what it replaced and you have to find something else, it’s just an annoyance. Some would say well just order and XXL Pima shirt … my answer … why don’t you just make a shirt that actually matches your size chart or that fit’s the same as the Carefree? My chest is a 46 not a 50. With the exception of the sleeves (too short), the Carfrees fit well. Besides I don’t really want to pay $30 for a T-shirt, I never have until last year. BUT those Carefrees really are unpleasant if you sweat a lot. Comes all too close to being like sweating in a wet suit. You offered a really great T-shirt at one point … for years. I know, I bought quite a few of them. Those prewashed cottons were amazing … they fit, good sleeve length, they were comfortable, they were absorbent for us guys that sweat … and they still are! I got some that I really don’t know how old they are. They predate my 2006 divorce by at least a few years, my ex probably ordered them for me … and they didn’t cost $30. It was something that wasn’t broken and there was no need to fix it. Ya had it right.

Oh well, like I said, I don’t know what to do any more. I bet Leon Leonwood would understand though.

Thanks for your time,
Harry Murray
Mullica Hill, NJ

Reply

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