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IHOP Corporate Office

IHOP Corporate Office Address

IHOP
450 N Brand Blvd 7th Floor
Glendale, CA 91203

Contact IHOP

Phone Number: (818) 240-6055
Fax Number: (818) 637-3131
Website: http://www.ihop.com
Email: Email IHOP

Executives

CEO: Julia A. Stewart
CFO: Thomas W. Emrey
COO: Mike Archer

IHOP History

International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin.  The first location was in Toluca Lake, California.

In 1960, the company begins franchising and in 1961 the company goes public.

In 1973, the acronym IHOP is introduced in their marketing for the first time.

In 1985, the Rooty Tooty Fresh N’ Fruity is introduced.

In 1992, the 500th IHOP location opens.  In 2001, the 1000th IHOP location opens.

In 2007, IHOP’s parent company DineEquity successful acquires the Applebee’s chain of restaurants.

Today, IHOP operates over 1500 restaurants in the US, mostly franchises.

{ 189 comments… read them below or add one }

Dahana Singleton September 15, 2014 at 4:09 pm

I had been contemplating whether to even write this.After over hearing one of my employees discussing that the same thing happened to him, I was infuriated! On August 19th my fiancé took me to Ihop in Brunswick , GA to celebrate my birthday …this was not my first visit to ihop ,I just recently moved to Georgia and started to eat IHOP every Wednesday morning . There are not many breakfast restaurants in the area other than waffle house, Ihop, Huddle house. Ihop has always been my first choice. But, after breakfast on the 19th, I won’t be going back. At least not to the one in Brunswick GA.
Here is my story; I ordered pancakes and went to use the syrup and water came out. (Enough where it was obvious it was topped off with water) My first thought was perhaps a child had played with the syrup at that particular table. So I decided to see if the two tables closest to me had the same issue. Yes, both had watered down syrup, I called the waitress and explained to her what happen. She immediately offered me new pancakes and advised she would open new syrup in the back. I quickly declined.
We paid for our half eaten meal and left and I couldn’t take my mind off what happen. I was thinking who would do that; I could only assume that it was water in the syrup and not something else. First thing I wondered is where did the WATER come from. Perhaps out of someone’s water glass? Wow, who would be so lazy to top off syrup with water? After that all kinds of thoughts crossed my mind as to what else is going on in this establishment. Well, I can assure you I won’t be a victim again .Especially after three weeks later my employee was discussing the same exact story … a coincidence I THINK NOT ….considering I had never told anyone at the job of this incident. Somethings won’t change; I’ll cook my own breakfast on Wednesday from now on.

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d.J. September 15, 2014 at 2:14 am

Revision:
Sorry, the “briny” grated spuds were at the “Surrey” B.C., Canada IHOP, located at the Surrey /Delta municipal border. IHOP # 312
Disgusted with this establishment and staff’s repulsive ignorance towards paying customers.

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d.J. September 15, 2014 at 1:07 am

Horrible IHOP here in Delta, British Columbia, CANADA!
Disgustingly poor customer service and the WORSE business (non) practice.
Complained immediately and 4 times (to 2 employees) about the EXTREME saltiness of hash browns on my husband’s and my meals.
Nothing was done,… no apology, no offer of even replacing or at the least substituting for toast.
Salt content on potatoes made it inedible, left on plate.
Unbelievably insulting to be ignored and valid on-site complaint dismissed!!!
Will never go back.

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DuWayne September 14, 2014 at 11:38 am

I come to IHOP to enjoy a good meal with friends and family but why in the FCK is there a DOG in the restaurant, I do and dont understand the assisting dogs(special), but they don’t help you fcking EAT!!
there is a dog here in culpeper IHOP which I find very disgusting, no matter how much you love your dog and I love mine!!! They should never be brought into a damn restaurant!!! Never!!! No matter how well they behave or big or small, this is an outrage, and the manager here will hear of this!!!!

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Judy Quinn September 11, 2014 at 1:25 pm

Went to IHOP with coupon gotten from bensbargains.net. Was told by the manager they would not honor the coupon as there was no expiration date on coupon. I am steamed as I feel robbed. I even checked on the site to find the IHOP location. I called IHOP corporate headquarters during pacific time operating hours, not even an operator to answer the calls. What kind of a corporation is this? Are they out surfing?

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Damian smith September 10, 2014 at 9:24 am

Well I come to the store all the time with my family to the Laplace store (manager) jalain is very nasty and rude towards employees I over herd a convo while waiting for our food it came out wrong I asked to speak to manager she comes to the table eyes bucking out with nasty attitude we felt un safe there want be taken my family there with that manager there
.

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Martika September 7, 2014 at 7:19 pm

I experienced the worst customer service ever at iHop location 2910 Stonecrest Dr, Lithonia, GA 30038. First, I called in to place my order and the employee that answered the phone put me on hold for over 5 minutes and never came back to the phone! I literately stayed on the call until i pulled up in the parking lot. Once I got inside, there were 5 employees standing behind the counter right next to the phone, and not one of them greeted me. After 4 of the employees walked away, the remaining employee finally asked how could she help me. I told her that I needed to place a to-go order and she said okay, “I’ll be right back.” She was gone for over 5 minutes and then someone else walks up to finally take my order. As this lady is putting my order into the computer, she messes up and puts that I want cinnamon french toast, but i really order cinnastack pancakes. Not a huge deal, I mean everyone makes mistakes, but when she goes to get the manager to fix it, is when the problems start once again. He’s talking to her like he’s aggravated and then he tells her not to worry about it because its the same price, and just go tell the kitchen that she needs pancakes and not french toast. After waiting over 30 minutes for my order, it finally comes out and and of course its not like it should be. There was only a dab of cinnamon on my pancakes, no icing, and no whipped cream that normally comes with them. I ask for more cinnamon, and the employee simply goes to the back and smears in the dab of cinnamon spread that was already there! At this point im just ready to leave, I pay and proceed to walk out when I realize I never got a receipt. I turn around for my receipt and then head back to my car. When I get in the car, I look at the receipt, and of course, they over charged me for the pancakes which I figured was going to happen anyway! I went back in to get my money back for being overcharged, and a different employee with an attitude says “this is the correct price for french toast” Which completely pissed me off, because once again, I didn’t order french toast! I told her I didn’t order any french toast and that I want to speak with a manager. Instead of getting the manager, she goes and gets the same lady that placed my order, and of course she cant issue a refund without the manager, so once again, im standing there waiting. The manager finally comes and again, he still has a bad attitude and is acting like he doesn’t want to give me back the money that I was overcharged, so then I get tired of the bull and I just demand a full refund! The rude manager walks away from me completely and another manager comes over and opens the register to give me my money back. I’ve never been so pissed off in my life! After wasting over an hour of my day at this place, I go to the iHOP at 1310 Dogwood Dr, Conyers, GA 30013 and they not only had my order ready when I got there, but the employees were very friendly, even the one that had just got off greeted me once I got outside! I will never go back to the Lithonia location again!

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Fabiola September 6, 2014 at 10:45 pm

I don’t have any respect for this company or the the individual owners because of the fact that they hire illegals that are not suppose to work in the USA with the company and the managers know that the people are illegal with fake ID and fake social security numbers. I know that the IHOP on 1340 E. Valley Pkwy, Escondido,CA 92027 has many illegal aliens working them. I wish this company was ALL American and helped our country and not destroy it. I refuse to eat here and spend my money here.

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Ervin Cooper September 6, 2014 at 9:04 pm

I went to Bellueve NE for a family reunion and we all wanted breakfast.We decided on Ihop. We have been there a couple years ago and it was not the greatest. Today was exceptionally different. My mother is in a wheelchair and sometimes hard to deal with..There was a lady that opened the door and welcomed my entire family with a genuine welcome. She asked if we wanted a booth or table( and I’m sure with the wheelchair she knew we needed a table) but didn’t treat my mother different.My mother had alot of questions about the menu when we were seated, that Lara when asked her name was patient and helpful. This made our visit very pleasant.the food was wonderful.The server we had was as great, sorry I can’t pronounce her name, but she was lovely. I’ll be sure to come back each and everytime we’re in town.

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george lane September 5, 2014 at 12:04 pm

I don’t have any respect for this company or the the individual owners because of the fact that they hire illegals that are not suppose to work in the USA with the company and the managers know that the people are illegal with fake ID and fake social security numbers. I know that the IHOP on 6960 Argus Rockford IL has many illegal aliens working them. I wish this company was ALL American and helped our country and not destroy it. I refuse to eat here and spend my money here.

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Katie September 3, 2014 at 12:45 pm

I worked for an IHOP in Zions Cross Roads, VA that is independently owned for about 2 years this december. Since being employed there, Ive had 3 different General Managers and the turn-over is terrible! All the employees except for a few, smoke marijuana and pop narcotics while on shift outside and also, some of them come into work high on other substances. Ive seen the cooks drop food on the floor and pick it back up and put it on peoples plates, the servers pick food off customers plates and eat it before they take it out to the table, and the managers and the General Manager knows about all of this and does nothing. Some of the managers even do the same things like smoking weed with their employees! Its a restaurant that’s open 24 hours and over night, some employees have been caught having sex in the restaurant and parking lot. Also, the management has known of employees stealing other employees money and items and has done nothing about it. Just last month, I was terminated from my employment (along with ALOT of other employees) for a bogus excuse of not being reliable; however, I was the only server they could rely on because I am one of the very few who did NOT do the things ive previously said. Also, I am 8 months pregnant and my general manager fired me knowing not many places will hire a woman 8 months pregnant! Then, on top of that, my general manager lied about the things i did when I tried to collect unemployment and so I had to move back in with family and patiently wait for my daughter to get here while struggling to pay bills. I know alot of places and people will say that you shouldnt listen to a disgruntled employee; however, I am past disgruntled. I hope corporate IHOP see’s this and does something about it; however, I am sure they wont. which is okay, because unlike other employees who let things go, I will not stop until I see justice has been served and I will continue to write complaints and emails to corporate until something is done!

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JR September 3, 2014 at 10:42 am

FIVE PEOPLE AN I HAD THE WORSE EXPERIENCE EVER AT I HOP AN SADLY IT WAS FROM A MANAGER (JEREMY JOYNER) (790 N WESLEYAN BLVD ROCKY MOUNT NC 27804 HE WAS RUDE, AN VERY UNPROFESSIONAL. I WAS VERY SURPRISE THAT HE WORK WITH THE PUBLIC

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Giovanna Espinosa September 1, 2014 at 3:12 pm

Worst day of my life!
Store#3378
3001 N. street Sacramento,CA. 10:47 am
I have my Office near to this I-HOP. So my employees and I decided to order something to eat and have a fun morning at work in today’s Labor Day. But however this day turn into the worst day of my life. I ordered a meal and a side of full pancakes(5) and i asked for a side of blueberrys which cost me almost $2.00 for each lil.container of blueberrys. So i ended up paying $21.00 for this two items. And put three pancakes in a container and two in another. The girl in the lobby couldn’t take my order so she asked to three of the other employees to help her. Nun of them took the order right til the manager came and fix everything. It took me half in hour to get my food. I asked the girl if everything was in the bag including my blueberrys. She said yes everything was in the bag. And i decided to ask for a side of pecan syrup for my pancakes. She didnt know what was that. She ask again to another employees and they couldn’t help either. So i told her too look on the tables for sure they were gunna have it ther. So that’s thats what she did and finally after 10 minutes gave the pecan syrup. My surprise was when i got to my Office ther where NO blueberrys, they put only one fork in ther. And it was a hair in my pancakes. I called right away to the store (I-HOP) and asked for the manager they put me on hold for almost 6 minutes to talk to the manager. So i finally spoke with him and he seems like if he didnt care what i was saying. He told me to go back to the store and get my blueberrys and he ipoligized for the rest of the stuff. And i was telling him this was unnaceptable, how i was gunna go back to the store just for the blueberrys and waht about the hair in my food? he start talking to someone else in the back and tottally ignored what i was saying. I got so mad and realized it was not worth it to fight with this kind of a person. I just decided not to go back at all to any of the I-HOP restaurants. And try to contact any of the corporate office to let them know this ridiculous!

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Christopher Lineberry August 31, 2014 at 2:44 pm

I was in IHOP in Twin Falls Idaho on 8-31 early morning around 1:00.There was a manager/server named Michael Miller I want to complain about.I observed him handling customers food on the plate with bare hands and then served it to them.I had said something to him about how that was against heath code and he should’nt have done that and he told me that he washed his hands right before,and that if I didn’t like it theres the door.He then asigned another server Tara to us and he went and hid somewhere in the back of the kitchen.I was told that he is going to transfer as a manager in IHOP in Salt Lake.I don’t feel he should be a manager let alone working around food.I have been in the food and beverage industry for over 20 years,and I don’t nor will ever manhandle food without proper sanitary handling techniques.I think you should school your staff better on this if you want to continue to be a successful food sevice establishment .Thank you for your time .I hope that something will be done about this matter.

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Ashlee August 31, 2014 at 9:00 am

Last saturday August 23 2014 I wrote a complaint here and I have yet to receive a response from anyone representing the company. This is utterly ridiculous. Last Saturday I explained that dining at ihop was the worst restaurant experience of my whole life. I am very upset no one has contacted me thus far. If I am not contacted soon my next step is to contact ECOSURE and the Better Business Bureau. I may even go on social media and share my horrible experience.
If you all are being ignored the way I am I encourage you guys to take the next step too. Contact whoever you can to get a response.

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wayne millberry August 27, 2014 at 1:41 pm

I am writing this letter to convey the terrible experience I had at the ihop located on rt 26 frederick md 21704. I went to celebrate my 46th birthday with my wife. It took 20 minutes to get my salad and another 15minutes to get the salad dressing correct. Every dressing I mentioned it took 5min to tell me they where out or didnt have. They eventually offered me omething they use for subs. After confirming prior to ordering that myeal was free,I was advised my wifes meal was free because it was cheaper. The very question I thought we resolved. After receiving my well done steak which i ordeed to be cooked médium,I could take no more. I decided to pack up my food( I have dogs that like overcooked meat). Here comes my free dessert with a hair in my sundae. Happy birthday to me!

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Ashlee August 23, 2014 at 2:27 pm

This was the worst restaurant experience of my life. I found a insect in my drink and asked the server to get the owner. He refused. He sent the server back and told him there was nothing he can do. I demanded the server come speak to us. After 10 minutes he finally arrived to the table. I explained to him what had occurred and he told me there wasn’t anything he could do. I then proceeded to tell him I did not appreciate how he was handling the situation. I told him I was have preferred he would have come over and handled the situation himself instead of sending my server. He raised his voice at me and put his finger in my face. At that point I was frightened and I feared he might become physical. I kept my composure, however, I felt so disrespected and humiliated. He told me I shouldn’t be speaking to him that way because I am a young female and he is 65 years old. He kept repeating that there was nothing he could do. So after him speaking to me that way for about 5 minutes I finally decided it was not worth it because it was clear he did want to help me. This experience has completely turned me off to ihop. I feel as though this situation should have been handled a lot better.

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Smith August 23, 2014 at 2:09 pm

The Manager Bridget at IHOP in Cleveland heights makes the servers pay for the peoples food if the people walk out and their food has already been ordered

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john August 19, 2014 at 7:18 pm

Can manager write up an employee for not calling in surveys? When it’s the customer choice to do so…

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Lorena Gomez August 17, 2014 at 4:39 am

I need to report. The. Manager. Yolanda. I. Dont remember her. Last name but she. Is working in. Ihop. In. Midlothian. I starterd to. Work there. Just. 2 days. And i. Didnt. Continúe working. Anymore. Because she. Is. Really bad. Manager. The. Restaurante. Is. Very dirty. She. Didnt. Pay. My check. The waitress touch. The. Food. Etc .. i. Woud likeTo. Tell The. Costumers Dont. Go eat There. Any more the. Kitchen. Is. Not. Clean . I. Need. My. Money. If. You need. More. Información. Please. Cali me. Thank you. So. Much i need. Your help. Cel. 804516XXXX

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Donnie August 12, 2014 at 5:27 am

Don’t eat at Fenton mo ihop the services there slow can’t cook it was so bad I didn’t even trust them to get me a refill on my Pepsi it most like would have came back with a spirit which they don’t even carry. They charge you for food you don’t touch because it was made wrong twice this is only part of the dining experience I had with this Ohio with friend that night manager doesnt deserve the position he in and they need all new cooks at this location. The food I eat tasted like microwaved warmed food it me never want to go to another ihop ever againi hope corporation.reads this and get back with me I tell the whole story to live person To thedumb blonde waitress to the thieving manager

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Randy Veroline August 11, 2014 at 5:46 pm

While visiting Gulf Shores Alabama my wife and I decided to stop in one of our favorite restaurants, IHop. We arrived at 8:30 am to find the restaurant fairly empty but yet there was people waiting. Shortly after arriving and sitting to wait our turn several employees entered, like a shift change. We were immediately called and brought to our table. The service and food were excellent as expected but I thought it strange that there were people waiting in an empty restaurant before we arrived on what would otherwise be a busy day. We returned Monday for another meal. We arrived about 11:15 am to find a similar scene. There were several empty tables and the host/manager was telling people there would be a 10 to 12 minute wait. A few customers walked out but we waited. We were set in about 8 minutes. I suspect they have a staffing problem. With so many people out of work there should be stacks of applications for a position at such a busy restaurant unless the owners/franchises don’t want to spend the extra money to provide adequate service. I think the corporate office should look into this situation.

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Anthony Richards August 11, 2014 at 4:03 pm

I was at an ihop on 14th St NW and there is a very ghetto rude manger and she was yelling at me …cause i called and twice to place my order her attitude was horrible she hung up on me and was extremely rude

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William Johnson jr August 9, 2014 at 4:58 pm

Ive been with ihop for about 10 years now and never did u have to go through this. Ive been laid off be4 to. I always got termination papers whether i signed or not. It is to my knowledge and research that it is illegal to fire anyone without termination papers or some type of documents and that also go for at will employee. I am aware that at will employee can be terminated for any reason, but upon firing someone you still need documents on the person being laid off. And if there are some documents i never seen it.I cant even get unemployment because they denied. This matter need to be handled be4 it becomes court matters. My direct #240-468-xxxx.

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William Johnson jr August 9, 2014 at 4:45 pm

Me and my general manager got into a dispute about labor and hours. That was on last Monday. The next day i come into work she pretty much fire me. Now for two weeks ive been without a job, and because of ni job im me and my child face eviction at end of month. Now i was never given any termination papers nor did i see any termination papers. I don’t want to take this to court. I just want my position back as a certified cook making my same pay. I was working at the Alabama ave store in Washington dc. Plz any advice or when i can i go back to work. I’ve talked to the Gm, she says give her some time. A week gone and still no reply. Like i said don’t wanna take this to court but i will if i have to.

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diane henn[ng August 6, 2014 at 10:03 am

I worked for IHOP for a total of about 6+ years and three locations. The first store I worked at(1989-1990) was a franchise. The. second store was a corporate store(1993-1996) and the third was corporate store at first then turned franchise(dec1997-june2000) . At the beginning of my employment at the third IHOP in 1997, I was informed that I had been given(enrolled in) an ESOP (employee stock ownership plan). I was lead to believe that this stock would be there for me when I was of retirement age. I have been inquiring as to the whereabouts of my account for literally over 5 years now.. somebody please help me/////

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L. August 14, 2014 at 9:40 am

Contact the DOL Department of Labor, they oversee ESOP and also the SEC Securities Exchange Commission would probably be interested in knowing the money is missing as well.

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Amelia Garcia August 5, 2014 at 8:49 pm

I was just at your resturant in Joplin, MO. I have been there a couple of times before. The manage’s name I believe was Shaun was giving one of the works a bad time. I was just wondering if it is polocy to mock your help in front of customers. The worker he was mocking was a very nice young lady who has waited on me before. She conducted her self properly as she had in the past. He kept howding her and you could tell this was upsetting her. I think you need to do like the TV show under cover boss to check this man out he seems like a real attatude person. Been thinking about it and might not ever go back to one of your resturants if this is how they are managed.

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Alfredo Ramirez August 2, 2014 at 6:46 am

Today, my wife and I had visited an IHOP on Diversey in Chicago, we totally had a bad experience at this location; we went for Breakfast, and we took our two boys and my 3 yr old son has Autism and we assume that the service was going to be great, but guess again the waiter that was serving our food was constantly looking at him, the way my son has his meltdowns, and tantrums we even asked him for a high chair and refused to give us a high chair and said,” I could give u a booster seat,” my wife said, we need the high chair” can you bring us the chair. My experience was ruined because people were starring at my son. I personally think that management should train their employees how to deal children with special needs.

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