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IHOP Corporate Office

IHOP Corporate Office Address

IHOP
450 N Brand Blvd 7th Floor
Glendale, CA 91203

Contact IHOP

Phone Number: (818) 240-6055
Fax Number: (818) 637-3131
Website: http://www.ihop.com
Email: Email IHOP

Executives

CEO: Julia A. Stewart
CFO: Thomas W. Emrey
COO: Mike Archer

IHOP History

International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin.  The first location was in Toluca Lake, California.

In 1960, the company begins franchising and in 1961 the company goes public.

In 1973, the acronym IHOP is introduced in their marketing for the first time.

In 1985, the Rooty Tooty Fresh N’ Fruity is introduced.

In 1992, the 500th IHOP location opens.  In 2001, the 1000th IHOP location opens.

In 2007, IHOP’s parent company DineEquity successful acquires the Applebee’s chain of restaurants.

Today, IHOP operates over 1500 restaurants in the US, mostly franchises.

{ 159 comments… read them below or add one }

Richard August 1, 2014 at 6:00 am

I went to the IHOP in Allen, TX tonight and had one of the most uncomfortable experiences that I have ever had at any restaurant. I ordered the Tuscan scrambled eggs plate. Almost 30 minutes later when the food came out I immediately noticed that my server brought me out an entirely different dish all together. When I brought this to her attention, she tried for a moment to tell me that it was in fact what I had ordered. When I asked her if what I had in front of me was what she had written down for my order she looked at her notes and said, “oh wait that’s not at all what you ordered.” She then took the food away and the waiting game began again. After waiting about another 10 minutes, I told her to just cancel the order as my friend that was with me was almost finished with his food. She then went back to the kitchen to cancel the order. Here is where it got uncomfortable. The cook a man named Jamal according to the manager on duty came out of the kitchen where he proceeded to stare me down in what I saw as an attempt to be intimating as if I was the one that had done something wrong. My server once again came back to my table and asked if there was anything she could bring me. I asked if I could just get a side of bacon. When the bacon finally came it was literally wrapped in hair and a lot more than just an accidental hair that fell into something, still gross but understandable. This was multiple strands of hair per piece. This experience was beyond unacceptable, it was down right pathetic and disgusting. I can say with confidence that as long as the Allen, TX IHOP employs a vindictive thug like Mr. Jamal that I will not be back and I will happily share this incredibly disgusting story with every person I know that may have the bad idea of giving this place a dime of their hard earned money. Truly pathetic.

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Tiffany CURENTON July 30, 2014 at 7:51 pm

My question is about the soup of the day. My friends and I were wondering why wouldnt the soups fall on a certain day instead of being determined by the cook. We really like the broccoli soup but never know when there having it. Visited three days straight and got same results, come back again.

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Kay July 29, 2014 at 2:42 am

Went to the iHop on western street in Amarillo. We were seated at 6:15 p.m. we didnt get our food until 7:40 p.m. The table was dirty and sticky. We waited 20 minutes to get straws for our drinks. Waitress was nice and polite and explained that they were short staffed-not her fault. When we did receive our food the pancakes were dried out and hard, you could hear them crunch as we tried cutting them, the bacon was raw and the hash browns were not fully cooked. The ladies room was filthy with bugs and toilet paper every where. I’ve always had a good experience at this location until today. Unacceptable.

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Justine July 28, 2014 at 1:03 am

Hi. I have worked at an Ihop at Kirkwoodhighway, Newark, De and regardless of the serving techniques (which have been changed and RARELY USED), but when i had asked about our paychecks and our tips and my GM gave me rude and poor excuse of an explaination. now mind this, i am a tough person to break and one heck of a waitress due to me being in a restaurant and having grown up in a restaurant environment, but i think that what he had said to me was rather rude and uncalled for.
I had nicely and calmly explained to him my situation with our pays and tips. His response was this: “Well this is how things go around here and if your parents dont like it, then i can tell them that their daughter wont have to worry about the pay and tips due to her being fired.”
note: my father and mother brought it to my attention about the pays and tips.
having that said, i was highly upset and was about to walk out. He laughed about it and joked about it but never took any of us serious about it.

I do believe that our boss for the stores here in Delaware is strictly keeping his money to himself and NOT renovate the stores at all. Also when we did see him, he had brought others in and taken their orders and made the rest of us late for serving our tables.

I will NOT be working at any IHOP ever again. I do not like the fact that half of us was treated like crap and looked at as if we are a joke.I did not like the fact that I had to pay for someone elses meal due to being walked out on not even 5 MINUTES AFTER GETTING THEIR FOOD!…This has been a horrible experience for me and I honestly would have stayed working at my other restaurant if this keeps happening. Sorry

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Vanessa Martinez July 27, 2014 at 11:00 pm

IHOP store #817
1430 Plaza blvd National City Ca 91950
Let me start off by saying “Jill” is a horrible
waitress!! Decided to go to IHOP with my fiancée and her nephew as soon as we got seated a waitress came up to us ” mind u she didn’t say good morning how are you guys, or hi my name is _____ what can I get you guys to drink” instead she just came up to us and said (what do you want to drink) so rude then my nephew order a Rudy jr she came back with his food and just slid it across the table! As soon as we ordered our food Jill the waitress comes back our way and just drops the check off to is we hadn’t even got our food. I’m pretty sure she doesn’t like “Gays” Then I order a T-bone steak with eggs which was absolutely delicious thanks too the cooks my fiancée order smoked sausage with waffles we all finished our breakfast and still no waffles! No tip for “Jill” we’ll never go back to this IHOP !!!!!! If I had to rate the place I would rate it Two stars cause food was great but customer service sucked

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Jesse High July 26, 2014 at 3:12 pm

I want to write a formal complaint to IHOP Restaurant in Lumberton North Carolina that me and my family experience on July 19, 2014. The Service was terrible. We waited over 15 minutes to be seated and waited another 15 minutes before waitress even can to our table. Then we were waiting over 20 minutes and our food never came out. That’s when My family and I left the Restaurant. This is first time in any IHOP that I experience BAD Service. I understand you sometimes have to wait for service because of restaurants being Busy. But the Restaurant was not Busy at all.

I just want you to know I will not recommend any one to eat at IHOP Restaurant in Lumberton North Carolina because of bad service.

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sam silvas July 26, 2014 at 12:52 pm

I will some times visit your ihop after work. This morning I stopped by and while I was there the manager got mad and yelled at the two servers telling them the drawer was short and they would have to put money in to correct that. I think that was wrong of her. I asked one of the two girls if they did. At first she said no I told her not to lie me and since I was in my uniform she then said yes. I asked her how much and I reimburse both of them out of my pocket. I think it was wrong and both said I didn’t have to. I don’t miss the money I make more money than they do. How can you asked two young ladies to put money out of their pockets for something they may not of done. If this policy is not fixed or addressed I will put it on Facebook so all my friends see it and pass it on.

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Sherri Jennings July 25, 2014 at 2:50 am

Not sure what your policy is for store closing times, but I just visited the Dawsonville, GA location @ 9:30 PM and sign shows restaurant closes at 10:00. The outside lights were off and the door was locked. I know when I worked at Longhorn Steakhouse, we locked doors 5 minutes after closing time. If someone came in 5 minutes before we closed and wanted a steak, (even though the cook had already cleaned the grill) he would cook a steak. That’s how customer service should be. I’m really disappointed the manager on duty would allow the restaurant to close 30 minutes early. I will be calling corporate tomorrow

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iris ingram July 24, 2014 at 4:20 am

We have been to the Springfield Oregon gateway location several times this week. The same one mentioned a couple of comments down. We are staying in one of the nearby hotels for the IAAF junior world track and field being held in Eugene. We were happy with our food and service. We were very unhappy when the manager of the store whom we were told later that his name was John…. Proceeded to talk loudly to customers at a table next to us about his political opinions. It was highly inappropriate and during this at least fifteen minute period he did nothing but hold these people captive.

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Michelle July 23, 2014 at 3:18 pm

I recently visited IHOP in Evansville IN. It was the worst experience ever. The food was disgusting and so was the server. When we asked to speak to the manager he didn’t come. He was to busy on his phone messing around. He was yelling at his employees when they were doing nothing wrong. Either this IHOP needs a new manager or it needs to be shut down.

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Charlie Waler July 23, 2014 at 3:06 am

July 21 2014 IHOP store 670 3427 Gateway st Springfield, Or 97477
We went to this store and had the worst meal ever. My pot roast was mostly gravy with very little small pieces of roast, the mashed potatoes were of the poorest instant taste. My wife had the rise and shine, the bacon was basically raw, the hash browns was cold and browned on one side only. The server was Rochell K, she was not very attentive. The interior of this place was in need of remodel, the carpet was very dirty. My wife was a waitress at a different IHOP and the Mgr of that store would not allow such a poor situation.we are in our late 70,s and have enjoyed IHOP for years but this experience will drive us away. Situations like this will have drastic results for your company.

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Charolette M. July 22, 2014 at 3:07 pm

I never got a chance to report your foul ,rude managers at IHOP in forestville md . They talk to there workers as though the workers owe them something’s RUDE VERY RUDE also as I was dining in my food wasn’t put in the system I had to wait an hour to get my food then it was cold these managers aren’t teaching theses servers right then a manager rudely came at me her name was Brittany she needs to get out of this store or this store needs to get shut down all of those manager has to go I can’t believe IHOP has such unprofessional managers all I wanted to do was enjoy my food please do something about this it’s no way I should get treated this way as well as the servers I heard it’s new management glad to hear

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Kathy Edwards July 21, 2014 at 4:47 pm

My husband and I had breakfast at the IHOP located on Arlington, Texas at Highway 360 and Green Oaks. Our experience was excellent. In fact it was the best experience we’ve ever had at an IHOP all over the country. The hostess was great, the lady that waited on us was fantastic. The food was better than ever before. So good that we requested the opportunity to personally thank the gentleman that cooked our breakfast. His name is Oscar. Thank you to the staff at this IHOP for a great experience. We will definitely return!

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Andi July 21, 2014 at 4:33 pm

My wife and I stopped by the IHOP after our date on Friday for dinner in Santa Fe,NM. We had been there one before so we wanted to try it again. They were busy so we expected a bit of a wait, After about 10 mins the manager was getting loud. From what I was hearing he had removed tickets from the window, and the customers behind were waiting on food for quite sometime and the server keep asking for her food…mind you its the tickets the manager had taken off the counter….he started getting loud with the server even tho it wasn’t her fault. It took over an hour for the customers to get their food and an hour for us…at one point the manager started screaming and the server and called her names one being chicken…the party who’s order got screwed up had one gentleman who confronted the manager and told him she is a lady and don’t speak to her like that….the manager told the customer to leave or he will call the cops, my wife and I both have restaurant experience and she has server experience… This upset both of us since he was the one who was wrong. Our server was crying and upset she didn’t do anything wrong. I left comments on the 800 number and to my dismay he called me….he did not care what I had to say at all and offered somewhat of an apology. I just hung up on him….no one should be working in those conditions. I refuse to go back to that IHOP ever!

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Cortisha Short July 20, 2014 at 11:15 pm

I frequently visit Ihop in reynoldsburg and every time I go, there is always something that dissatisfies me about that place. I recently placed a to go order on the phone Friday July 18, 2014. I came to pick the order up and my bill was $10.78. I realized that I will not be able to eat at home so I then asked the front desk lady if there were any available tables, and if there wasn’t then that was fine. She asked the manager if it was okay to sit us down, then sat us a table. My boyfriend and I started to eat then I realized that I did not have any ketchup so I asked a random waitress that walked past, named Makayla, if I could have some. She was polite and gave me a bottle of ketchup. We continued to eat, then realized that we were starting to get thirsty. We did not want to be “those customers” that want and need everything. So I just asked a waitress (by the name of Karla) that was helping another table near by if we could have just one glass of water. I do not know whether or not she heard me but she was looking straight at me and did not respond (maybe she had a lot on her mind). So I asked her again, and she responded with a nasty “sure”. She then got a glass of water and placed it on our table. She did not say anything nor did she give us any straws. I am glad that I looked in the glass because there were little black things floating around in the water. I was then fed up and just wanted to go. I did not finish my meal or anything! Since we did not have a waitress we took our bill to the front desk to check out. It took 5 minutes for them just to find a waitress to check us out and she came out for me to sign for $33. I do NOT know where that came from so I asked the manager. I showed him my original receipt and the one I was given to sign. He said that he would fix it. It took another 5-7 minutes for that to happen. They added tax for us dining in, which I understand, and I signed for that.
It is now Sunday July 20 and I go to look in my account and I have been charged for the $11 and $33! I am furious because I have other plans to do with that money. I call up to speak with the manager and he says that they never credited to my account and that it takes 48 for the bank to catch up. I am furious because now I have to wait on a silly mistake that they made. I am not even mad at that, I am mad at the fact that every time I go into that iHop I ALWAYS have a problem! It needs to be fixed! I need my money back!

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Jasmine July 20, 2014 at 8:15 am

Me and my husband visited ihop on north Main Street in suffolk va today and the visit was excellent staff the manager Anthony was very professional I was shocked how young he was. Food was excellent this is how an ihop should be ran

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Anonymous July 20, 2014 at 3:57 am

This is the third weekend night my family and I have stopped in IHOP in Stafford and should not come back. Unfortunately we have had a server by the name of Michelle. She is unattentive and never to be found when we need something. She always has made mistakes with our orders and never brings everything together. Last weekend she disappeared and when we left we saw her with a male server smoking and hugging out back in the shadows. Not only did we not get good service but other tables she was serving were looking for her and the server she was with. He was a very tall hispanic man with curly hair. The table next to us had 5 guys looking for him when we had another server check us out. For now on if we come back we will ask for Jessica. She is awesome and can handle more tables then all the other servers combined. We now know when she comes in and will wait for her shift to ever come back. We asked last Sunday night for a manager to let them know of the problems with Michelle but she was busy in the kitchen is what we were told. The manager a blond young lady was not busy. She was joking around in the kitchen and a hispanic lady was working very hard with the manager and servers clowning around. You need to have this lady Jessica as a manager. She is attentative, professional, efficient and very polite. What happened with the rest of the staffers. We have even seen your manager asking others in the past to handle problems when she should, instead of making a face and ignoring the server’s assistance. Another thing..we overheard Michelle asking if she should call the jail to stay later..why is she outside..aren’t jail employees suppose to be supervised..your manager in the kitchen and she was outside..is that allowed? We have noticed new people, but none compare to the quality of service like Jessica, the hispanic lady. The other Jessica is worthless..she doesn’t appear to want to work like the rest. Your food has gone downhill and we understand why..get some cooks, too. Managers should not be cooking but supervising. Also, how does IHOP as a pancake restaurant run out of everything….butter especially!!

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Joel July 20, 2014 at 3:40 am

IHOP in Culpeper, VA. Me and my dad came in to IHOP this evening and it was just terrible we were sat right away we waited 10-15 mins at our table and no one came and served us the Resturant wasn’t busy at all and there were servers standing up by the kitchen and still no help!!!! So we left and no one said anything to us and just watched us leave we went to frost cafe and give them our business there service and food were great!!! Chances of returning to IHOP are not likely!!!

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Jennie July 18, 2014 at 10:59 am

July 17, 2014 – Ihop Littleton Colorado – Bowels and Cross

I took the day off to spend with my kids, took them to eat they all requested IHOP. Were sat quickly, table dirty had to clean off as we stood and waited. Had to ask for coffee twice, which was cold. Then we ordered, the restaurant was empty though it took 30 minutes for our food to arrive, and it was ICE cold. My son had chicken fried steak and pancakes (the butter on the pancakes was hard never melted). My order was wrong, and my youngest who order a cheeseburger was HORRIBLE! She said the school food was better.
The waitress NEVER came back around and my bill was $48.00! For horrible food and service. I told the manager and she said “oh” “sorry” and walked away. Yep, I will never go back, McDonalds would have been better and much cheaper. IHOP used to have half way decent food and service it has fallen to the bottom of the list.

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michelle July 17, 2014 at 1:18 pm

I got to uhop and put down for a party of 5 and was told 15 minutes, after 25 the hostess called my name for a part of 2 and then apologized for she had writtwn down 6 upside down. After another 25 minutes another party of 6 came in and apparently they were friends of the hostess so after 5 minutes she sat them. We asked her how much longer and she said they were clearing up a table. After another 10 minutes we realized how useless she was and the fact that the manager wasnt doing anything about it we decided to leave in which all she could muster up to say was sorry. Worst experience ever.

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Christina Adkins July 16, 2014 at 5:30 pm

To whom it may concern,
My grandchildren get to chose any restaurant they want to have dinner with their family for their birthday. My granddaughter who just turned 6 has chosen IHOP for the last 4 years. My daughter just moved to Independence Missouri 2 months ago which gave us an opportunity to try a different restaurant than we were used to. After the meal we we happy for the change. We were a party of 10 and arrived @ 3:30 in the afternoon for dinner @ store #3345 in Kansas City, Mo. Our server was Angela N. # 37. I am 57 years old and have been in the restaurant business all my life. From a car hop @ 15 to retiring as a GM of a fine dining steak house. The quality of service we were shown is not usually found in a casual dining establishment. She was spot on. From the drink order, to the pre salads, entree’s, prebussing etc. I was blown away and I am a very critical guest with my background. I hope you are all aware of the great servers like Angela that your restaurants have. We will continue to eat @ this one.
Thank you
Christians Adkins

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L Keener July 14, 2014 at 12:56 pm

My husband and I decided to have an enjoyable breakfast after weeks of working in the hay fields. I suggested the IHOP in Front Royal, Virginia. We had been there twice before. The first time was just after they opened, and our service was marginal. I gave them the benefit of the doubt that it was because they were new to our area. The second time, our service was poor but again I tried to keep an open mind that things would improve. Today was completely unacceptable. We ordered coffee, water with lemon (we requested lemon twice and never received them) and breakfast meals. My husband and I each read the entire paper and drank three cups of coffee while we waited! Our server, Misty, spent her time chatting with her friends two booths away from us. We sat there for at least 15, if not 20, minutes waiting. Finally, we gave up, walked to the cashier and said we would pay for our coffee. She seemed to have a problem finding our order in the system and finally said that we could have our coffee free. She also offered to let us talk with the manager on duty. If this manager cannot make sure that meals are served in a timely manner to an almost empty restaurant (it has been almost empty on each of our three visits) why would he or she be interested in our complaint. As we walked to our car, Misty, our waitress, was standing outside smoking and continuing her chat with her friends. We drove across the street to Cracker Barrel and had a wonderful breakfast that was served to us in less than 10 minutes!

We have visited your IHOP in Winchester, Virginia on a number of occasions and have never had a problem. The food is good and the service is good. We have also visited other IHOP’s in the area again with no problem. Someone needs the have a chat with servers, like Misty, that you are a service provider. Clearly she needs to be counseled that if she wants to visit and have a long conversation with friends it should be done on her time not when when she is working, she should follow up with simple requests (lemon), and check on the status of meals to be served, if there is a delay the customer should be notified. Your management at the Front Royal IHOP should be counseled that they are new to our area and there is a lot of other restaurants. If they want to have a large percentage of the customer base, then they need to improve on the servers attitude, promptness of food being served, and the servers followup after food is served to check if the customer needs anything additional. It would also not hurt for the manager to walked around and check that all is well with the customer. This certainly would be a good will gesture and might resolve issues quickly.

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Sandra July 12, 2014 at 1:27 pm

My husband and I were at IHOP in Henrietta Ny. It was very alarming to see a half naked man going back and Fort in the kitchen. This guy had a tan top on, his pant was at his knees and his entire underwear was exposed. We approached the host and questioned why a half naked man was in the kitchen she giggled and said ” he works here, he is not working today he is visiting ” a manager was unavailable. It is so sad that any and everyone is allowed to be where our food is being prepared. I think that is disgusting and should not be allowed.

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carol aboto July 12, 2014 at 1:12 pm

My husband and I visited an Ihop restaurant in the villages florida on July 10th. We purposely went because of the commercial we saw with the blueberry pancakes with c annoli filling. Well let me tell you the c annoli filling was cottage cheese we made it known to the waitress and she asked the cook he said that it what he gets from corporate. There is no way that it was anything compared to the c annoli filling. No manager ever came over to us either. This is false advertisement on ihop saying one thing they just want to get you intothe restaurant. Very disappointed will not visit ihop anytime soon.

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Dawn July 9, 2014 at 6:38 pm

I was at IHOP in Gallatin,Tn earlier today when a scuffle started involving 2 waitresses and a young girl . All 3 started screaming at one another and seemed to know the girl prior to her visit. There were quite a few customers in the restaurant at the time. Including a large party with adults and young children. They were sitting by the door when these three young women decided to take it outside. There was more yelling and screaming outside and things appeared to be escalating even more. The police showed up soon after that. Is this how u run ur restaurant ? It was very immature, unprofessional, and very alarming. Who knew if weapons were coming out. I couldn’t find a manager anywhere. I will not return to this IHOP.

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Candi July 3, 2014 at 10:56 pm

I stopped by IHOP on my way home from visiting my grand daughter in the children’s hospital in Birmingham AL obviously there were numerous places between there and home (a2hour drive) that I could have chosen to eat at it was 6:00 when we arrived at the store it was very slow the waitress showed up took our drink order then she brought it back now on to the bad our waitress (NENE) showed up to take our order with no pen I told her we would wait til she found one we had 6 people in our party and we are kinda picky my husband wanted 2 extra side items she said he gets this OR this OR this (want to say she did bring drink refills) and I guess really didn’t want to let him order extra after the refills we didn’t see her again for a while I asked another waitress if she could check on our food because 2 other tables that came in after us have received their food (a party of 5 and a party of 2) the waitress we asked went to the back to ask about our order came out and said that in will be out soon she said what did you order I said all breakfast food and one of the tables that came in after us had even ordered a steak as one of their items so she was concerned and ask her table to excuse her she would be right back and went to check on our order again when she got in the kitchen our waitress and the other waitress started arguing about the other waitress bothering her table she tried to explain to her that I had stopped her to ask about our food (like I said before we hadn’t seen our waitress in a while) they just yelled at each other (from this time til after we finally received our food they were yelling at each other and not til after what looked like the manager? told them that was enough) the other waitress assured us our food would be out soon as she was letting us know our waitress brought out my youngest 2s order and as she walked by the other waitress she told her she needed to go before the other waitress got in trouble our waitress set the food down and said the rest would be out soon again our waitress disappeared a different waitress brought most of our food and drink refills in total it took about 40 minutes to get our food a few things missing but did get those when I got home I tried to do the survey on my receipt and tried 4 times and it said “Thank you for dining with us. It appears that a survey has already been completed for this receipt. We look forward to your feedback on your next visit.” I did NOT do the survey yet I am assuming one of the people working at the time did it for me so they would not get a bad review just want to add that I have worked at a restaurant in the past for 7 years and I believe in team work you ALWAYS help each other out if someone’s customer asks for something-anything you get it for them IF you are busy you make sure to let someone know what the table needs so they can get it THAT is good customer service

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lakeda July 2, 2014 at 9:42 pm

My family and I just tried dining at the IHOP on summer street. Closing hours states 10pm. Their doors were locked at 9:30pm. It’s false advertising to say you close at 10pm. If the hours changed please update your website and operating hours outside of establishment. Thank you.

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Jessica backus July 1, 2014 at 2:29 am

I am at the ihop in Norfolk Virginia . And I’m not to happy with their service . Even though it’s 2:24 am there is a lot of rude service an poor customer service. There was yelling all in kitchen area right infront of me and my father ad I front f the whole restaurant . The clerk working the register was the worst and was a big problem ! Took me and my dad like 15 minutes just to get seated . Won’t be coming back . !

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Stefanie June 24, 2014 at 7:53 pm

I have a complaint. When you sell these franchises, do you monitor them at all? The one in Newark, CA on Jarvis Street, is an absolute joke filled with drug addicts. Is this the way you want to present your company image? Don’t they have health codes, employee rights, guidelines to follow? Or you just let them do whatever they want? This is the worst by far place I have ever worked for as far as organization, making employees better, and caring about customer service, all key qualities to a successful business. That is what I think about C & H Corporation, and if you don’t believe me just stop in and visit to see with your own eyes.

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tammy c June 24, 2014 at 5:12 pm

At I hop now in austin I 35 and slaughter lane….usually come here once per month, but its been approximately three months…this place has gone way downhill..is there new mgmt? The bathrooms were nasty. Waiting for food and only three other tables… had to move to different table three times/dirty….almost scared to eat here. It smells musty in here..what happened?

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Hub June 21, 2014 at 4:10 pm

Seen a roach right on the table we was sitting at waiting for our order. Nvr will I go to that location in Irondequit ny goodman st. Apparently I told someone else about it and they also said they heard about that too from someone else.

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Thaddeus Barnes June 20, 2014 at 12:44 pm

It may be wise to look into the turnover rate at the IHOP in Orangeburg, SC. Many great employees have come and gone (by choice or by force) but the manager is still there……hmmmm. I’m sure IHOP doesn’t like spending money on hiring just to fire. Great leaders breed loyalty and and fosters excellent service, which in turns drives profits.

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Consuelo Escudero June 19, 2014 at 1:02 am

Greetings from Puerto Rico! I just want to say that even though we currently have two IHOP Restaurants in the towns of Caguas and Dorado, the area in which I live (Guaynabo) does not have on. The IHOP located in Caguas is about half hour driving distance from my area, and the Dorado site is about the same distance. So you see, it is not feasible for us to eat there! Guaynabo is a highly populated area with modern shopping malls, middle and high bracket income residents of all ages. We have the major central banks and restaurant chains nearby. We need an IHOP in our area! The only breakfast chain we have here is Denny’s, and it is time for a new option for us. Olive Garden will open three restaurants shortly here, one will be near my area. You see, I live close to the San Patricio Shopping Center, the Mall where you find everything you need. Please consider opening an IHOP in the Guaynabo area, and you will make MANY PEOPLE HAPPY including me! As a native New Yorker I would love to have an IHOP here. Also, the US ARMY Fort Buchanan Military Base is close by (about 9 minutes driving time) which would have many employees and soldiers going to eat at IHOP! Hope you open IHOP Soon here!

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Robert Koppisch June 18, 2014 at 7:49 am

to whom it may concern I have a band in South Florida we work very hard and play every weekend and when were done depending on what area we are in, we go to IHOP for breakfast. normally we have good service last weekend we went to the Coral Springs West sample road location where we we’re seated in the back section away from everybody.
we had a party of 10 (band and wives) which would have been a good check. we’re all good tippers. We we’re seated for 30 minutes when we asked for menus and we realized it’s getting very late we were told they will be with us in a minute. another 30 minutes went by when we realized the sun is going to be up by the time we eat. at that point we were so tired we just left. The staff were all huddled around the cash register didn’t seem to mind that we’re all getting up and leaving. the restaurant was half empty. it wasn’t like they were busy they were all sitting around the register gabbing the whole time. At that point we went to Steak and Shake and ended up eating after 4 a.m. Instead of 2 a.m. normally I or my bandmates and their wives we never complain about anything. furthermore when I called up twice now to that location a woman answers the phone I’ve asked for a manager and they told me to hold on.10/15 minutes goes by, I hear them giggling in the background. they pick up the phone and say the managers going to be right with you, after another 15 minutes I hang up that’s been the scenario thus far. you just lost your party of 10 at IHOP every weekend from now on we are very upset, thank you for your attention to this matter sincerely Robert Koppisch

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Robert Koppisch July 18, 2014 at 2:59 pm

I guess no one reads these things I’ve tried to call the restaurant several times and ask for a manager each time being put on hold and just forgot about. I don’t know what to do. this is really getting annoying but my whole group will never repeat never goto an IHOP ever again

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wanda bennett June 17, 2014 at 6:56 pm

I visited IHOP located 1001 White Plains Rd in The Bronx, NY on 5/25/2014. The food was adequate . There was a 70 cents discrepancy in the bill. The manager was called and he adjusted the bill. When our waitress brought the revised bill she never brought back my debit card. When I was doing my online banking the next morning I saw an additional charge from the very same IHOP for $18.05. I sent an email with a description of the occurrence and my contact information. No one has ever called or contacted me to address this matter I was greatly inconvenienced by having to cancel my debit card. Additionally, I’m very concerned that IHOP employs dishonest people. I called to see if my card was there and they said it wasn’t. Identity theft is a constant concern when using credit or debit cards, and IHOP has shown very little concern for their customers.

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Cullen Blalock June 17, 2014 at 12:45 pm

After being a loyal customer for 20 years it appears the IHOP Corporation has gone to the dogs. I have had an issue with the Dothan Al location and have not been able to talk with anyone that has the authority to provide an intelligent answer. After spending about an hour on the phone with the Customer Relations Dept who are ashamed to give their full name I tried to contact the Corporate Office. I requested to talk to the COO Mike Archer and the operator transferred me to Customer Relations. Apparently the COO is also ashamed to respond to wronged customers also. Unfortunately companies such as IHOP forgets the customer that made them. If enough people stop going to the locations maybe they will get the message. Just because someone is a Senior Citizen, IHOP does not the right to discriminate against them by not resolving issues created by IHOP.

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Jeff roller June 15, 2014 at 12:45 pm

Georgetown TX. location. Passed over several times for seating. Told it was going to be 10 to 15 minutes and it turned out to be almost 30. Seated and waitress tried to help hurry things along. 25 minute wait for food. Eggs and hasbrowns were cold. All in all a very bad experience. I think you just lost a loyal customer. As I said earlier the waitress tried but the front staff were non-caring and had very poor attitudes including one that made snide comment about a special needs person after seating him

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Sarah June 14, 2014 at 7:05 am

My husband and I went to IHOP on 71st & Lewis in Tulsa OK around 5am for breakfast and were treated like trash by the manager. We were sat in the same section as two other tables right in front of us which means the server for that section was triple sat. I asked the manager immediately upon being seated if all those tables just sat were for the same server and he said no. I notice as soon as the server leaves us she greets and gets drinks for the other sat tables in her section. I also am sitting conveniently in front of the food window watching the manager yell for food runners while he stands there not helping. My husbands food sat in said window for 6 minutes while they were still preparing my chicken fried steak and eggs. I was starring at the food in the window when another server approached us and asked if there was something I needed and I replied “yes, my husbands food that’s been sitting in the window under heat lamps for the last 6 minutes.” He replied ” it’s been great talking with you.” Walked off and then would walk back by and ask if I needed more water before leaving again and not helping us in any way. When I complained about these things to the manager he told me not to let the door hit me on the way out. Disgusting IHOP. We’ll go to ANY other breakfast establishment from now on.

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donny June 11, 2014 at 9:55 pm

Went out wit my girlfriend to ihop on 1880 W. Slauson ave. La, Ca. It was the worst! Was giving a dirty glass and the guy argued with my girlfriend, cut her off and ask are you ready to order. Very rude .Ask for a manager he came and was acting like he was hiding something never said hi greeted us or nothing, just got a weird vibe from him, then i asked could i have the female server he said ok and left, didn’t thank us for coming or apologize. The waitress was way better and apologize for previous server and explain he had to many people to serve or something . Still Customer services was not there. We order our food waited a long time with no new guest arriving, like 45 mins. And you guys won’t believe what happens next………, the bad waiter named memo was standing and front of us with or food and he was like i’m sorry but your food was just sitting. So i’m looking at my girlfriend like wth. the other waitress finally comes over, i’m in shook like i thought you were waiting on us she was like i am , so i say does that mean your suppose to bring us our food and plus we didn’t wan’t that waiter, she was like yes but do u want the food i was like no! Plus I
seen him pick at his nose and it was like race demgraphically wrong for area (same race of people in business, lack of muti-culture) made me a little uncomfortable. Left feeling faint, dizzy, and had a headache. Worst experience at a restaurant by far and once my grandmother found a worm in her salad.So…….. Manager: Rafael Barajas Worstest Watier: Memo

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Joshua June 5, 2014 at 10:33 pm

Went to ihop @ 5175 NW 36th st in Miami Springs, FL. We had the absolute worst service I have ever received at any resturant, ever. First if all the waitresses response to just about everything we wanted was “don’t have it”. Once we figured out what we wanted she kept grabbing at our menus, I told her I was not finished ordering. She then proceeded to take our order without writing any of it down. Asked for an appetizer that never came, was told they don’t make ceaser salads (what reaturants don’t make a simple ceaser, I know other ihops do), had my soda refilled once, tried to get more then one napkin which never happened, had to squish a bug on the table. She prob visited our table a total of 3 times. Never said thank you for coming in, did you enjoy your food etc, came by with the bill, said “you done” we said yes and she dropped the bill on the table and said “pay up front”. We were so upset we planned on tipping low (2 dollars on a 30 dollar bill). When we get to the register she takes the bill, takes our card, and has me sign. I write in the tip and she says “how much if a tip” I tell her and she says “that’s not even 10 percent” in front of a line of people wanting to pay as if she was trying to intimidate us into tipping more! We explain the bad service and ask if any further explanation is needed on something that is supposed to be a tip for good service. She lets us leave and mumbels something as we leave. I am so angry with the service we received from ihop I don’t think I will return to one of your locations for a very long time. The date was 6/5/14, waitress name: Stephane

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brenda castillo June 3, 2014 at 9:22 am

Would u consider putting a ihop in blairsville, ga. We r a growing community an there r several great locations. You server pancakes as well as dinner, as well as breakfast allday. Thank u brenda castillo. We have lots of tourist up here

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Mr. STOUDEMIRE June 1, 2014 at 3:27 pm

Decided to come out and enjoy some time with my family this morning by stopping inside of IHIHOP in Prattville ,Al…My family & I set at the table about a good whole hour waiting for a server to come wait on us…Finally, when she came took our order the food and drinks was very dissatisfying cold….

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Who Cares May 26, 2014 at 7:11 pm

Is anybody from Corporate even reading this comments/complaints or is their sole purpose for people to vent to express their frustration for the crappy customer service they got from IHOP staff?

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Tamara May 26, 2014 at 11:03 am

Entered IHOP at 3:25a.m. it is now 3:49a.m. and was greeted by the Manager, Phyllis. I only got her name from the waitress Amanda Faulkenstein who alarmed me she doesnt know her Manager’s last name. She advised me she would ask the Manager and she refused. The issue was there were two waitresses working two different sides of the restaurant. Phyllis attemped to seat us in Amanda’s section and we asked if we can sit on the left side. Phyllis shoulders dropped and she said go ahead. We seated ourselves. My husband got upset because he seen the waitress shake her head no to the Manager when we approached the table, as if we werent welcome in her section. At that point, he got upset and got up so that we can sit in Amanda’s section. She then sat us in an area that seemed distant and darker than the rest of the restaurant, away from the others that were dining. Irritated, my husband asked for the Manager. The Manager told Amanda to tell him he can come up to the front because she is busy. I thought Amanda was quite professional. My only issues with her was that she doesnt know her Manager’s name, I have heard her say they have been really busy, as an excuse, more than enough times, and she refilled a sprite for a water and when informed it was Sprite, she removed the water from our table and gave ot to another guest. I only stayed because we had a long night and had been driving a couple of hours and was extremely hungry. I can NOT believe IHOP is being run in such a manner. I truly feel bothered, disrespected and mistreated.. We paid $40 total for our meals, even after we were disgusted. I couldnt even enjoy my meal. This was the IHOP on Central Avenue in Atlanta…. Near the Airport… .

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F. Vieira May 25, 2014 at 4:32 pm

My visit to IHOP store #3433 – Westbury, NY…
took awhile to be served once served waitress did not come over the table to ask if we need anything else…the only time I saw her was the time she came over the table to drop the bill even at that time did not ask if we needed anything else….minutes later I had to call her attention because I wanted more coffee not to say the time that we tried to get he attention or other waitress because my son wanted water…he end up getting up and go chase the waitress down to request it…

In the way out asked to speak to manager, they went on the back to call him…when in the front he did not even asked if I was the one waiting to talk to him I had to ask if he was the manager….when I approached him about how come this location once you seat down they don’t put water in the table? His answer was that is why we ask you what you would like to drink. I said I understand but I have been at other Ihop’s and regardless what they always bring water to the table. Then I comment on the waitress service he that bad for the waitress….what bad in the aspect tips they can loose out…but also obviously that affects the clients coming back to that location…manager answer to me at the end of everything was that I could write a review about it…takes more than a shirt and tie to run a business and please someone, but he definitely has a manager he really needs to learn how to talk to someone that approach him about a situation because he could barely look at me as I am talking to him…
Another issue I saw there was how come I had to wait for my waitress to pay my bill when there was 3 employees in the front desk just talking to each other because there no one waiting when we were leaving, they should at least used their free time to maybe clean the waiting area since needed it…

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Angel Knott May 22, 2014 at 7:06 pm

Please contact me , 818310XXXX

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E. Scott May 22, 2014 at 11:08 am

I entered the IHOP in San Angelo, Tx with another customer for whom I held the door open to enter. I immediately noticed my take out order near the register for pick up. We waited in the lobby for a few minutes before Jennifer approached. She didn’t bother to inquire who was first, she just took the gentleman to his seat and proceeded to take his order, entered it into a computer in the back of the store and served him coffee two times. She knew I was still waiting because I peered at her through the glass. I assumed because she never came back that she didn’t work the lobby register and that someone else would come along to check me out.

Another customer came to the register to check out and it took Jennifer another 5-8 mins to approach us. She immediately began to serve the other customer who was waiting until I reminded her that I was there first. In fact, I was first when she served the other customer. Instead of her apologizing, she asked me why was I upset with her – that she was just an employee who came in early to help out. I never responded, but I did show my disdain towards her for being obviously prejudice. When she gave me my receipt, she threw it onto the counter and looked at me as if to say, do something about it. Then she stated again, “I don’t know why you’re angry with me. I’m just an employee trying to do my job and have good day.” I asked to speak to her manager. She proceeded to help the gentleman behind me and then sashayed off to get the manager.

It took the manager so long to arrive, I left because the lobby was filling up with customers and I didn’t want to make a spectacle. I decided to call instead. I called the first time and someone picked up and left me on hold for an extended period. I hung up and called back two more times and no one ever picked up. On the third call, someone picked up and only retrieved the manager because I misled him into believing that I was an owner and operator of an IHOP in Georgia, which is where I’m from. The manager came to the phone and apologized for the behavior and made excuses why she didn’t respond while I was inside of the location. Truth is, she thought that I was an undercover boss and that’s why she was so apologetic.

Jennifer, however, was rude, prejudice, and intentionally tried to avoid serving me. I’m black, I’m a woman, and she not only served one white male over me she tried to serve another until I spoke up. When I called her on it, she tried to make it appear as if she was the victim and that I was “picking on” her. When in fact she was the perpetrator.

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Sarah Jones May 21, 2014 at 5:09 pm

When we arrived at the Saint Joseph, MO location we waited in the front to be seated for a really long time. No ever came. So I sat myself back in the smoking section while my friend used the restroom. He finally joined me. We wait a while before anyone even stop by. Finally the waitress came by and took our drink order. We didn’t even have menus, so when she brought the srinks we asked for them, again it took some time before we received them. Several mintues later we watched another older gentlemen seat himself, and we watched as he waited to be waited on. Whats really makes me mad is as we sat and wait to order a young handsome gentleman gets sat behind us by what had to be the manager by the way she was dressed, and he gets served immediately. She returns with his drinks and stands there and talks damn in near sittin in his lap. We still wait for our order to be taken as we listen to her flirt with this gentleman behind us. Finally after 20 mins of being there we finally get our order taken. Needlessly to say our visit was far from pleasant. I didn’t know to get good service you had to be an attractive young man willing to let the manager give you a lap dance. I will never be back.

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Dena Malone May 20, 2014 at 12:43 am

I had a very bad experience at the IHOP in Hapeville, Ga on Central Ave. My Church Members and I were treated very bad. Our orders had to be sent back several times because the eggs kept coming out scarched and burned. After the second trip, and wating for them to be recooked, the other food left was cold. Manager was called to table and he stated that the cook was tired because of so many prom kids. The wait was really long on top of all the loud noise from the kids screaming and running around. The waitress stated that the cook messed all of our orders up twice and he took her to the corner, fussed at her and she was sent home.I was very disappointed in the service, because I am a regular customer. Manager never apologized for service. We paid for food, but left most of it.

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