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IHOP Corporate Office

IHOP Corporate Office Address

IHOP
450 N Brand Blvd 7th Floor
Glendale, CA 91203

Contact IHOP

Phone Number: (818) 240-6055
Fax Number: (818) 637-3131
Website: http://www.ihop.com
Email: Email IHOP

Executives

CEO: Julia A. Stewart
CFO: Thomas W. Emrey
COO: Mike Archer

IHOP History

International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin.  The first location was in Toluca Lake, California.

In 1960, the company begins franchising and in 1961 the company goes public.

In 1973, the acronym IHOP is introduced in their marketing for the first time.

In 1985, the Rooty Tooty Fresh N’ Fruity is introduced.

In 1992, the 500th IHOP location opens.  In 2001, the 1000th IHOP location opens.

In 2007, IHOP’s parent company DineEquity successful acquires the Applebee’s chain of restaurants.

Today, IHOP operates over 1500 restaurants in the US, mostly franchises.

{ 216 comments… read them below or add one }

Amanda October 18, 2014 at 11:22 pm

We went to a Ihop in Buffelo Grove Il. They segregated caucasion people into one section. We never got a server to even take our order. The other family were waiting also.

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Amanda October 18, 2014 at 2:44 pm

I had posted on the local ihop Facebook page saying So I went to this ihop the other day and wanted the new waffles and you ran out of all waffles like the mixture in general. I would like to try the waffles but I don’t feel like spending anymore money as it is I had to spend more than I planned because they couldn’t substitute anything for those prices. Then on top of that the following days I had extreme stomach trouble probably food poisoning I couldn’t even work at my job properly cause I had to keep rushing to the bathroom. This place is a complete joke.” They responded shortly after saying “This guest has been making unfounded allegations of food poisoning within her family for a couple of years. We are uncertain of her intent but will be forwarding comments here to legal counsel.
Our Middletown location sold out of waffles for one day following a busy weekend. That is one single day without waffles in nearly 13 years of doing business in Middletown. Hurry in soon as our Waffulliscious is a limited time only promotion.” This is the Middletown ny location and I honestly got sick, my manager can verify how sick I was feeling and how I had to leave some work undone so I could leave since I felt so bad. Yes other family has complained my mom got sick a few years ago and she was going to go to the hospital for it but didn’t at the time. I honestly felt like I could have gone to the hospital too but I don’t have insurance and the money to pay for that. I’m extremely mad that they think we are lying about this and how dare they say that to the public on their Facebook page, it makes me look bad and my family. We honest both have gotten sick and it isn’t a joke so they were out of line saying that comment, I’m never eating there again after how they just treated me.

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concerned employee October 17, 2014 at 3:50 pm

I work for ihop in columbia mo it is a franchise store. Our dm/ gm shoulder checked a female employee lastnight because he is angry about her putting in her 2 weeks notice. He is constantly bad mouthing employees behind there backs and to there faces. There is nothing the employees at our store can do about the behaviour from our bully boss if anyone requests corporate number we get the owners office and nothing is done. Truthfully I love working for ihop as well as my fellow Co workers. The store has had multiple lawsuits in the past also involving the same manager but no change. He has threatened employees with cops. This man is so immature selfish and hateful. I tried to tell him I needed to change my schedule for family reasons basically his response was “what have i done to make u want to ruin my business”. He know I have conflict issues and turns it around so right now I do not get to see my children very often because it hurts ihop. I don’t know what to do besides quit my job. In avoidance to Obama care all hours have been cut to 28 hours or less. I started with ihop in 2003 i don’t want to lose such a decent job and this is gonna make it harder to keep it but I feel the real corporate offices and true ihop patrons need to know what is really going on at the columbia mo store. The best things I could see happening would be corporate stepping in to straighten the store up or even better take it over. All our day shift cooks snort coke at work night shift drinks and smokes pot. I may have made mistakes in the past but I chose ihop again because I grew up wanted to straiten my life out. For a family restaurant this is one of the most corrupt places I have ever seen. It saddens me to a point I am ihop thru and thru that is my home that is where I learned and grew as a cook and a person. Thanks for letting me ramble on here hopefully good changes are to cone yet I see this post as my termination regardless of the federal tattle tail law.

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Marcus Sherry October 15, 2014 at 4:56 am

My family and I visited New Orleans this past weekend and ate at the ihop off Bulard.The food was ok and the service wasn’t too bad, but they sat us at a table with a leaky vent and there was a caucasian woman small built with brown or blonde hair walking pass our table fussing throughout the restaurant at the employees.I heard her ranting and fussing throughout my dinning experienceShe stated these dame employees is going to have me lose my job and from my perspective she will get herself fired by ranting the way she was.My waitress and other staff apologized for the rudeness, but the damage had already been done. I found out the lady ranting was the manager.

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brian October 12, 2014 at 11:18 am

My family has tried the Muskogee Oklahoma ihop. the last two weekends. The wait staff is on meth or some other kinda bad drugs. There is only one or two that isn’t. Try putting an order in. service is bad. There so wired up its unbelievable. My wife’s food was cold with hair in it a simple egg with cheese. Long story short when we where leaven. I stopped by the bathroom there was a employee and his dealer in the bathroom making a drug deal money was being exchange. I immediately went to the front waited on a Manger to let her know what was going on. She said it was fine happens all the time. That’s one place me and my family will not go back.

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patsy October 9, 2014 at 10:11 pm

I went to the ihop on trenton and expressway 281 in Edinburg texas and our server was great just absolutely great customer service, BUT the manager had some serious staring issues with my family and I he stood by the register and just stared and stared and kept giving serious ugly looks not once did he smile or ask if we needed anything and just kept staring!!! It might have been a personal issue due to one of the employees there. He did not greet us or asked us to come back instead he stared at us as we walked out and made us feel VERY uncomfortable. I’m a manager myself and I guarantee i dont treat my customers that way, his management skills just suck! Did not get his name wish i would have. Went by at 8:30pm if it helps.

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Theresa Hurd October 4, 2014 at 12:35 pm

I went to the IHOP on Lindbergh blvd in St. Louis, Missouri. Waited almost an hour for my food and once I got my food it was cold and looked like it had been sitting for a while. I also has to explain to the manager who brought a plate put the second time that the second plate was not right either as the has brown were burnt and the eggs were still not scrambled the right way. As the third plate was brought out, I still did not receive the pancakes at the same time and sat and almost ate all of my food before I even received my pancakes. This was the worst service I had received at this location. It should not take 2 hours to get food let alone get some type of customer service to get the issue resolved quickly.

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Cheyenne October 1, 2014 at 7:47 pm

My boyfriend and I just ate at the ihop in Central Park, Frediricksburg VA. We had a nice dinner, but the service was a little slow. We paid for our bill in cash, and we are about to leave the manager comes up to us and accused us of stealing, and after we told her that we had paid she went over and asked our server. right in front of us. Then when we came home my mother called the ihop and the manager still accused us of stealing. I found this to be really rude. That is not the way you talk to your customers. We will not be dining at this place again.

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chuck nieman September 30, 2014 at 12:20 pm

I ordered the bacon chedder waffle you have been advertising.What the picture displayed and what I received were two different things.The one I received was very very disapointing,looked NOTHING like what you advertise. I have a picture of the waffle you have advertised and the waffle I received.I was so upset I was going to display the pictures on Facebook and Youtube but my wife suggested I email IHOP before I take any other action….Thank you,Chuck Nieman

Almost forgot,only reason my comment is on here is because your email system does not work.Im about the 4th person that has stated that.WHATS THE PROBLEM IHOP ???

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Chris Jankus September 30, 2014 at 1:32 am

Chocolate devils food cake mix, a touch of canola oil, and water to an easy smooth batter makes awesome cheap Chocolate waffles. Top with hot fudge drizzle, powdered sugar, maybe scoop of vanilla ice cream. Easy big revenue. I have tons of friends regularly come to my place begging for them. I sometimes question if they are really friends, or do they only talk to me for my waffles.

I know i’m an idiot for sharing ideas w/o compensation… u might already have them on your menu… But, jf not, it would be nice to prove to ALL of these loyal Chocolate patrons that those top corporate women would reward great, simple ideas to the “nobodies” who graciously offered.

From FT Lauderdale, FL
Chris “Chase” Jankus

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lee chavez September 28, 2014 at 9:48 pm

I had the worst service at the Los Lunas ihop after 3 attempts they still could not get it right first there was no cheese then there was then we asked for no onions everything had onions the chicken was cold then they bring back order spicy chicken with no spicy stuff on it

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Heather Basey September 28, 2014 at 9:11 am

So i work at ihop 3232 in Mount Pleasant, Texas. I first started in December 2011. I quit for a while and came back September 2012. Last week put it two years that I have been with this ihop. Unfortunally since our general manager left to louisiana. Phillip Workman has made working there a living hell. He is disrespectful to his employees. Contantly making jokes about me being a “whore”. I had someone cover my shift wednesday because i wanted to go to dallas and the other server needed the money. I have a witness that his exact words were “i dont wanna help Heather out but i like you ashlan so ill let you cover her.” Then Friday night i had a family matter and went in Saturday to talk to Phillip (our crappy gm). Without letting me even explain myself he tells me “why dont i take you off the schedule for a while till you can get your shit straight!” I leave and go in for my shift today and sure enough. He took me off the schedule until next weekend! I live off of my tips, i rarely miss work and I do my job well….really! This doesnt even begin to cover that Phillip talks to us in a way no manager ever should. He will get in our faces. He is aware that many employees have come to work higher then a kite…..they still have their jobs at regular hours. Plus he puts entirely too many people on the floor so we can make any money. When asked why he replies “im teaching a lesson!” Something has got to give!!!

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Roy Smith September 27, 2014 at 12:43 am

I was the manager at ihop located at 2204 S. Atlantic Ave. Daytona Beach, Florida. The restaurant is independently owned and while I worked there I had experienced a lot of the employees drinking alcohol and doing drugs on the job. The owner made us use food even after the expiration date just to save himself money. I took pictures of this happening and sent it to the owner and he told me that it was none of my business and if he fired everyone that done those things on the job he would have to fire half his staff. I explained to him it makes it a very dangerous and hostile work environment. The owner allows his family and others drink on the job (I have proof) Again I was told it was his business and not to tell him how to run it. I was just recently hurt on the job and was taken off work by my doctor and was terminated because I followed the doctors orders. I have watched this owner threatening employees jobs and have different rules for all his family that works there. Ihop is supposed to be a family restaurant a safe place to eat but at this location it is everything but safe. I am filing charges with the EEOC and contacting the labor board about these issues and I am not writing this to threaten him or ihop but want parents and other customers know that if you are wanting a safe place to eat don’t eat there!!!

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Leaf erickson September 24, 2014 at 9:50 pm

593 sucks. The manager is awful and racist. Everything is owed to her and her friends and kin folk. Screw yall

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john September 23, 2014 at 6:00 pm

My wife and son ate at IHOP job son city tn on people street they served him under cooked food when he told waitress she relucta ntly took it back then brought same food he ate from the .anager can.e out very rude no people skills what so ever one week later .y son has ecoli so he has been unable to go to school or do much the manager thertened to fire other employees if the
y speak of this tha nks guys I’m

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Miss McCoy September 23, 2014 at 3:55 pm

i recently visited the ihop in natchitoches, la and they overcharged my credit card $33.00. Once i realized this i called the manager at ihop and explained that they overcharged and i would like my money back her name was Joey and she said ok she will process the refund and i should have my money back in 3-5 business days. After 5 business days passed i still havent recieved my money so i called back and spoke with a lady name tanya who was rude and she said she will process the refund and i should have it in 3 to 5 business days i also called corporate and made a complaint because i have been waiting for my money and tanya was rude and after speaking with corporate he said some one will be calling me and i should recieve my money as well. A week has passed and i have yet to recieve a phone call or my money so i called corporate again and he said he will have someone contact me !!!!! i have never had this problem with any restuarant that i have been to and they are RIPPING ME OFF!!!! All i want is my money back. i dont understand what the issue is.

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Ro September 22, 2014 at 4:54 pm

Hi, I just had lunch at store 1417 in Houston, with horrible service from this waitress. But one of the surprises was that I wanted to eat a 2 egg cheese omelet, which I have ordered before. As soon as I ordered it this woman indicated that this was not possible and that I was going to get charged for the large portion. I told her I have done that before and I don’t mind paying. She said she was going to check but she still brought me a 3 egg omelet. When I told her this was too large, she indicated that there was nothing she could do as this was the way it came. I requested a to go box in order not to have a confrontation with her in front of the customer I was having lunch with. And her service in general was horrible.

And by the way, I had to retype all this because your email form does not work. Thank you.

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Adrian September 22, 2014 at 6:07 am

I when to IHOP in southcenter Washington and I had the worst experience the manager there is racist he was making coments in Spanish about others customers and He said the customer was over weight and stinky and also he trade his employees really bad making bad coments and nicknames …. I was there for like 45 min and will never go back again…

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Lori September 22, 2014 at 12:43 am

IHOP sucks. Burgers are freezer burnt and management sucks!!!

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Patrick September 21, 2014 at 11:10 am

After recieving multiple e-mails about 99 cent pancakes on tuesdays in september 2014 and seeing friends screenshot and post it on social media websites, I assumed it was real. Then after going to multiple locations and calling, not one employee had heard of it. I thought that maybe I had been mistaken, so I tweeted the official ihop account and facebook and still, no answer. I understand if it was a mistake, prank or whatever but if your paying someone to sit on the computer all day to answer questions and comments, they should probably do their job or you should find someone to do it better. Honestly, I wont be surprised if this doesnt get answered.

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Karen Hicks September 17, 2014 at 6:00 pm

I am a recent employee at IHOP in New Mexico. I am terribly disappointed at the management personnel and their attitude about employees. I hope to have someone visit and correct the situation here as soon as possible. Many employees hired only a few days ago have terminated due to their mishandling of foods and employees. This may cost me my job but I have to find something else. This situation is terrible and embarrassing.

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Dahana Singleton September 15, 2014 at 4:09 pm

I had been contemplating whether to even write this.After over hearing one of my employees discussing that the same thing happened to him, I was infuriated! On August 19th my fiancé took me to Ihop in Brunswick , GA to celebrate my birthday …this was not my first visit to ihop ,I just recently moved to Georgia and started to eat IHOP every Wednesday morning . There are not many breakfast restaurants in the area other than waffle house, Ihop, Huddle house. Ihop has always been my first choice. But, after breakfast on the 19th, I won’t be going back. At least not to the one in Brunswick GA.
Here is my story; I ordered pancakes and went to use the syrup and water came out. (Enough where it was obvious it was topped off with water) My first thought was perhaps a child had played with the syrup at that particular table. So I decided to see if the two tables closest to me had the same issue. Yes, both had watered down syrup, I called the waitress and explained to her what happen. She immediately offered me new pancakes and advised she would open new syrup in the back. I quickly declined.
We paid for our half eaten meal and left and I couldn’t take my mind off what happen. I was thinking who would do that; I could only assume that it was water in the syrup and not something else. First thing I wondered is where did the WATER come from. Perhaps out of someone’s water glass? Wow, who would be so lazy to top off syrup with water? After that all kinds of thoughts crossed my mind as to what else is going on in this establishment. Well, I can assure you I won’t be a victim again .Especially after three weeks later my employee was discussing the same exact story … a coincidence I THINK NOT ….considering I had never told anyone at the job of this incident. Somethings won’t change; I’ll cook my own breakfast on Wednesday from now on.

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Lisa October 14, 2014 at 3:35 am

I worked at ihop as a server for 13 years and what probably happened is the server was rinsing off the syrup to make sure it wasn’t sticky and carelessly let water from the faucet get inside. They should have been more careful, i know. Hopefully this makes u feel a little better. I’m sure it was at least clean water and it wasn’t done maliciously, just carelessly.

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d.J. September 15, 2014 at 2:14 am

Revision:
Sorry, the “briny” grated spuds were at the “Surrey” B.C., Canada IHOP, located at the Surrey /Delta municipal border. IHOP # 312
Disgusted with this establishment and staff’s repulsive ignorance towards paying customers.

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d.J. September 15, 2014 at 1:07 am

Horrible IHOP here in Delta, British Columbia, CANADA!
Disgustingly poor customer service and the WORSE business (non) practice.
Complained immediately and 4 times (to 2 employees) about the EXTREME saltiness of hash browns on my husband’s and my meals.
Nothing was done,… no apology, no offer of even replacing or at the least substituting for toast.
Salt content on potatoes made it inedible, left on plate.
Unbelievably insulting to be ignored and valid on-site complaint dismissed!!!
Will never go back.

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DuWayne September 14, 2014 at 11:38 am

I come to IHOP to enjoy a good meal with friends and family but why in the FCK is there a DOG in the restaurant, I do and dont understand the assisting dogs(special), but they don’t help you fcking EAT!!
there is a dog here in culpeper IHOP which I find very disgusting, no matter how much you love your dog and I love mine!!! They should never be brought into a damn restaurant!!! Never!!! No matter how well they behave or big or small, this is an outrage, and the manager here will hear of this!!!!

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Jennifer H. October 21, 2014 at 2:36 pm

I work for IHOP, I alternate between 1st and 3rd shifts, and I’ve never seen anyone at my location do that, nor have I heard a manager ask us to.

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Judy Quinn September 11, 2014 at 1:25 pm

Went to IHOP with coupon gotten from bensbargains.net. Was told by the manager they would not honor the coupon as there was no expiration date on coupon. I am steamed as I feel robbed. I even checked on the site to find the IHOP location. I called IHOP corporate headquarters during pacific time operating hours, not even an operator to answer the calls. What kind of a corporation is this? Are they out surfing?

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Damian smith September 10, 2014 at 9:24 am

Well I come to the store all the time with my family to the Laplace store (manager) jalain is very nasty and rude towards employees I over herd a convo while waiting for our food it came out wrong I asked to speak to manager she comes to the table eyes bucking out with nasty attitude we felt un safe there want be taken my family there with that manager there
.

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Martika September 7, 2014 at 7:19 pm

I experienced the worst customer service ever at iHop location 2910 Stonecrest Dr, Lithonia, GA 30038. First, I called in to place my order and the employee that answered the phone put me on hold for over 5 minutes and never came back to the phone! I literately stayed on the call until i pulled up in the parking lot. Once I got inside, there were 5 employees standing behind the counter right next to the phone, and not one of them greeted me. After 4 of the employees walked away, the remaining employee finally asked how could she help me. I told her that I needed to place a to-go order and she said okay, “I’ll be right back.” She was gone for over 5 minutes and then someone else walks up to finally take my order. As this lady is putting my order into the computer, she messes up and puts that I want cinnamon french toast, but i really order cinnastack pancakes. Not a huge deal, I mean everyone makes mistakes, but when she goes to get the manager to fix it, is when the problems start once again. He’s talking to her like he’s aggravated and then he tells her not to worry about it because its the same price, and just go tell the kitchen that she needs pancakes and not french toast. After waiting over 30 minutes for my order, it finally comes out and and of course its not like it should be. There was only a dab of cinnamon on my pancakes, no icing, and no whipped cream that normally comes with them. I ask for more cinnamon, and the employee simply goes to the back and smears in the dab of cinnamon spread that was already there! At this point im just ready to leave, I pay and proceed to walk out when I realize I never got a receipt. I turn around for my receipt and then head back to my car. When I get in the car, I look at the receipt, and of course, they over charged me for the pancakes which I figured was going to happen anyway! I went back in to get my money back for being overcharged, and a different employee with an attitude says “this is the correct price for french toast” Which completely pissed me off, because once again, I didn’t order french toast! I told her I didn’t order any french toast and that I want to speak with a manager. Instead of getting the manager, she goes and gets the same lady that placed my order, and of course she cant issue a refund without the manager, so once again, im standing there waiting. The manager finally comes and again, he still has a bad attitude and is acting like he doesn’t want to give me back the money that I was overcharged, so then I get tired of the bull and I just demand a full refund! The rude manager walks away from me completely and another manager comes over and opens the register to give me my money back. I’ve never been so pissed off in my life! After wasting over an hour of my day at this place, I go to the iHOP at 1310 Dogwood Dr, Conyers, GA 30013 and they not only had my order ready when I got there, but the employees were very friendly, even the one that had just got off greeted me once I got outside! I will never go back to the Lithonia location again!

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Fabiola September 6, 2014 at 10:45 pm

I don’t have any respect for this company or the the individual owners because of the fact that they hire illegals that are not suppose to work in the USA with the company and the managers know that the people are illegal with fake ID and fake social security numbers. I know that the IHOP on 1340 E. Valley Pkwy, Escondido,CA 92027 has many illegal aliens working them. I wish this company was ALL American and helped our country and not destroy it. I refuse to eat here and spend my money here.

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Jennifer H. October 21, 2014 at 2:42 pm

Racism at its finest.

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Ervin Cooper September 6, 2014 at 9:04 pm

I went to Bellueve NE for a family reunion and we all wanted breakfast.We decided on Ihop. We have been there a couple years ago and it was not the greatest. Today was exceptionally different. My mother is in a wheelchair and sometimes hard to deal with..There was a lady that opened the door and welcomed my entire family with a genuine welcome. She asked if we wanted a booth or table( and I’m sure with the wheelchair she knew we needed a table) but didn’t treat my mother different.My mother had alot of questions about the menu when we were seated, that Lara when asked her name was patient and helpful. This made our visit very pleasant.the food was wonderful.The server we had was as great, sorry I can’t pronounce her name, but she was lovely. I’ll be sure to come back each and everytime we’re in town.

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george lane September 5, 2014 at 12:04 pm

I don’t have any respect for this company or the the individual owners because of the fact that they hire illegals that are not suppose to work in the USA with the company and the managers know that the people are illegal with fake ID and fake social security numbers. I know that the IHOP on 6960 Argus Rockford IL has many illegal aliens working them. I wish this company was ALL American and helped our country and not destroy it. I refuse to eat here and spend my money here.

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Jennifer H. October 21, 2014 at 2:43 pm

Get your own thoughts. Did you copy and paste it directly from Fabios above comment? Wow.

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Katie September 3, 2014 at 12:45 pm

I worked for an IHOP in Zions Cross Roads, VA that is independently owned for about 2 years this december. Since being employed there, Ive had 3 different General Managers and the turn-over is terrible! All the employees except for a few, smoke marijuana and pop narcotics while on shift outside and also, some of them come into work high on other substances. Ive seen the cooks drop food on the floor and pick it back up and put it on peoples plates, the servers pick food off customers plates and eat it before they take it out to the table, and the managers and the General Manager knows about all of this and does nothing. Some of the managers even do the same things like smoking weed with their employees! Its a restaurant that’s open 24 hours and over night, some employees have been caught having sex in the restaurant and parking lot. Also, the management has known of employees stealing other employees money and items and has done nothing about it. Just last month, I was terminated from my employment (along with ALOT of other employees) for a bogus excuse of not being reliable; however, I was the only server they could rely on because I am one of the very few who did NOT do the things ive previously said. Also, I am 8 months pregnant and my general manager fired me knowing not many places will hire a woman 8 months pregnant! Then, on top of that, my general manager lied about the things i did when I tried to collect unemployment and so I had to move back in with family and patiently wait for my daughter to get here while struggling to pay bills. I know alot of places and people will say that you shouldnt listen to a disgruntled employee; however, I am past disgruntled. I hope corporate IHOP see’s this and does something about it; however, I am sure they wont. which is okay, because unlike other employees who let things go, I will not stop until I see justice has been served and I will continue to write complaints and emails to corporate until something is done!

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JR September 3, 2014 at 10:42 am

FIVE PEOPLE AN I HAD THE WORSE EXPERIENCE EVER AT I HOP AN SADLY IT WAS FROM A MANAGER (JEREMY JOYNER) (790 N WESLEYAN BLVD ROCKY MOUNT NC 27804 HE WAS RUDE, AN VERY UNPROFESSIONAL. I WAS VERY SURPRISE THAT HE WORK WITH THE PUBLIC

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Jennifer H. October 21, 2014 at 2:44 pm

Sounds like you just have a personal vendetta with him to be honest.

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Giovanna Espinosa September 1, 2014 at 3:12 pm

Worst day of my life!
Store#3378
3001 N. street Sacramento,CA. 10:47 am
I have my Office near to this I-HOP. So my employees and I decided to order something to eat and have a fun morning at work in today’s Labor Day. But however this day turn into the worst day of my life. I ordered a meal and a side of full pancakes(5) and i asked for a side of blueberrys which cost me almost $2.00 for each lil.container of blueberrys. So i ended up paying $21.00 for this two items. And put three pancakes in a container and two in another. The girl in the lobby couldn’t take my order so she asked to three of the other employees to help her. Nun of them took the order right til the manager came and fix everything. It took me half in hour to get my food. I asked the girl if everything was in the bag including my blueberrys. She said yes everything was in the bag. And i decided to ask for a side of pecan syrup for my pancakes. She didnt know what was that. She ask again to another employees and they couldn’t help either. So i told her too look on the tables for sure they were gunna have it ther. So that’s thats what she did and finally after 10 minutes gave the pecan syrup. My surprise was when i got to my Office ther where NO blueberrys, they put only one fork in ther. And it was a hair in my pancakes. I called right away to the store (I-HOP) and asked for the manager they put me on hold for almost 6 minutes to talk to the manager. So i finally spoke with him and he seems like if he didnt care what i was saying. He told me to go back to the store and get my blueberrys and he ipoligized for the rest of the stuff. And i was telling him this was unnaceptable, how i was gunna go back to the store just for the blueberrys and waht about the hair in my food? he start talking to someone else in the back and tottally ignored what i was saying. I got so mad and realized it was not worth it to fight with this kind of a person. I just decided not to go back at all to any of the I-HOP restaurants. And try to contact any of the corporate office to let them know this ridiculous!

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Christopher Lineberry August 31, 2014 at 2:44 pm

I was in IHOP in Twin Falls Idaho on 8-31 early morning around 1:00.There was a manager/server named Michael Miller I want to complain about.I observed him handling customers food on the plate with bare hands and then served it to them.I had said something to him about how that was against heath code and he should’nt have done that and he told me that he washed his hands right before,and that if I didn’t like it theres the door.He then asigned another server Tara to us and he went and hid somewhere in the back of the kitchen.I was told that he is going to transfer as a manager in IHOP in Salt Lake.I don’t feel he should be a manager let alone working around food.I have been in the food and beverage industry for over 20 years,and I don’t nor will ever manhandle food without proper sanitary handling techniques.I think you should school your staff better on this if you want to continue to be a successful food sevice establishment .Thank you for your time .I hope that something will be done about this matter.

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Ashlee August 31, 2014 at 9:00 am

Last saturday August 23 2014 I wrote a complaint here and I have yet to receive a response from anyone representing the company. This is utterly ridiculous. Last Saturday I explained that dining at ihop was the worst restaurant experience of my whole life. I am very upset no one has contacted me thus far. If I am not contacted soon my next step is to contact ECOSURE and the Better Business Bureau. I may even go on social media and share my horrible experience.
If you all are being ignored the way I am I encourage you guys to take the next step too. Contact whoever you can to get a response.

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wayne millberry August 27, 2014 at 1:41 pm

I am writing this letter to convey the terrible experience I had at the ihop located on rt 26 frederick md 21704. I went to celebrate my 46th birthday with my wife. It took 20 minutes to get my salad and another 15minutes to get the salad dressing correct. Every dressing I mentioned it took 5min to tell me they where out or didnt have. They eventually offered me omething they use for subs. After confirming prior to ordering that myeal was free,I was advised my wifes meal was free because it was cheaper. The very question I thought we resolved. After receiving my well done steak which i ordeed to be cooked médium,I could take no more. I decided to pack up my food( I have dogs that like overcooked meat). Here comes my free dessert with a hair in my sundae. Happy birthday to me!

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Ashlee August 23, 2014 at 2:27 pm

This was the worst restaurant experience of my life. I found a insect in my drink and asked the server to get the owner. He refused. He sent the server back and told him there was nothing he can do. I demanded the server come speak to us. After 10 minutes he finally arrived to the table. I explained to him what had occurred and he told me there wasn’t anything he could do. I then proceeded to tell him I did not appreciate how he was handling the situation. I told him I was have preferred he would have come over and handled the situation himself instead of sending my server. He raised his voice at me and put his finger in my face. At that point I was frightened and I feared he might become physical. I kept my composure, however, I felt so disrespected and humiliated. He told me I shouldn’t be speaking to him that way because I am a young female and he is 65 years old. He kept repeating that there was nothing he could do. So after him speaking to me that way for about 5 minutes I finally decided it was not worth it because it was clear he did want to help me. This experience has completely turned me off to ihop. I feel as though this situation should have been handled a lot better.

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Smith August 23, 2014 at 2:09 pm

The Manager Bridget at IHOP in Cleveland heights makes the servers pay for the peoples food if the people walk out and their food has already been ordered

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Jennifer H. October 21, 2014 at 2:47 pm

Us too, no fair! Lol. Actually the last shift I had, I made two mistakes and my boss told me I’d be paying for both, but at the end of the dayhe didn’t charge me.

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john August 19, 2014 at 7:18 pm

Can manager write up an employee for not calling in surveys? When it’s the customer choice to do so…

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Lorena Gomez August 17, 2014 at 4:39 am

I need to report. The. Manager. Yolanda. I. Dont remember her. Last name but she. Is working in. Ihop. In. Midlothian. I starterd to. Work there. Just. 2 days. And i. Didnt. Continúe working. Anymore. Because she. Is. Really bad. Manager. The. Restaurante. Is. Very dirty. She. Didnt. Pay. My check. The waitress touch. The. Food. Etc .. i. Woud likeTo. Tell The. Costumers Dont. Go eat There. Any more the. Kitchen. Is. Not. Clean . I. Need. My. Money. If. You need. More. Información. Please. Cali me. Thank you. So. Much i need. Your help. Cel. 804516XXXX

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Donnie August 12, 2014 at 5:27 am

Don’t eat at Fenton mo ihop the services there slow can’t cook it was so bad I didn’t even trust them to get me a refill on my Pepsi it most like would have came back with a spirit which they don’t even carry. They charge you for food you don’t touch because it was made wrong twice this is only part of the dining experience I had with this Ohio with friend that night manager doesnt deserve the position he in and they need all new cooks at this location. The food I eat tasted like microwaved warmed food it me never want to go to another ihop ever againi hope corporation.reads this and get back with me I tell the whole story to live person To thedumb blonde waitress to the thieving manager

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Randy Veroline August 11, 2014 at 5:46 pm

While visiting Gulf Shores Alabama my wife and I decided to stop in one of our favorite restaurants, IHop. We arrived at 8:30 am to find the restaurant fairly empty but yet there was people waiting. Shortly after arriving and sitting to wait our turn several employees entered, like a shift change. We were immediately called and brought to our table. The service and food were excellent as expected but I thought it strange that there were people waiting in an empty restaurant before we arrived on what would otherwise be a busy day. We returned Monday for another meal. We arrived about 11:15 am to find a similar scene. There were several empty tables and the host/manager was telling people there would be a 10 to 12 minute wait. A few customers walked out but we waited. We were set in about 8 minutes. I suspect they have a staffing problem. With so many people out of work there should be stacks of applications for a position at such a busy restaurant unless the owners/franchises don’t want to spend the extra money to provide adequate service. I think the corporate office should look into this situation.

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Anthony Richards August 11, 2014 at 4:03 pm

I was at an ihop on 14th St NW and there is a very ghetto rude manger and she was yelling at me …cause i called and twice to place my order her attitude was horrible she hung up on me and was extremely rude

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William Johnson jr August 9, 2014 at 4:58 pm

Ive been with ihop for about 10 years now and never did u have to go through this. Ive been laid off be4 to. I always got termination papers whether i signed or not. It is to my knowledge and research that it is illegal to fire anyone without termination papers or some type of documents and that also go for at will employee. I am aware that at will employee can be terminated for any reason, but upon firing someone you still need documents on the person being laid off. And if there are some documents i never seen it.I cant even get unemployment because they denied. This matter need to be handled be4 it becomes court matters. My direct #240-468-xxxx.

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William Johnson jr August 9, 2014 at 4:45 pm

Me and my general manager got into a dispute about labor and hours. That was on last Monday. The next day i come into work she pretty much fire me. Now for two weeks ive been without a job, and because of ni job im me and my child face eviction at end of month. Now i was never given any termination papers nor did i see any termination papers. I don’t want to take this to court. I just want my position back as a certified cook making my same pay. I was working at the Alabama ave store in Washington dc. Plz any advice or when i can i go back to work. I’ve talked to the Gm, she says give her some time. A week gone and still no reply. Like i said don’t wanna take this to court but i will if i have to.

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diane henn[ng August 6, 2014 at 10:03 am

I worked for IHOP for a total of about 6+ years and three locations. The first store I worked at(1989-1990) was a franchise. The. second store was a corporate store(1993-1996) and the third was corporate store at first then turned franchise(dec1997-june2000) . At the beginning of my employment at the third IHOP in 1997, I was informed that I had been given(enrolled in) an ESOP (employee stock ownership plan). I was lead to believe that this stock would be there for me when I was of retirement age. I have been inquiring as to the whereabouts of my account for literally over 5 years now.. somebody please help me/////

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L. August 14, 2014 at 9:40 am

Contact the DOL Department of Labor, they oversee ESOP and also the SEC Securities Exchange Commission would probably be interested in knowing the money is missing as well.

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Amelia Garcia August 5, 2014 at 8:49 pm

I was just at your resturant in Joplin, MO. I have been there a couple of times before. The manage’s name I believe was Shaun was giving one of the works a bad time. I was just wondering if it is polocy to mock your help in front of customers. The worker he was mocking was a very nice young lady who has waited on me before. She conducted her self properly as she had in the past. He kept howding her and you could tell this was upsetting her. I think you need to do like the TV show under cover boss to check this man out he seems like a real attatude person. Been thinking about it and might not ever go back to one of your resturants if this is how they are managed.

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Alfredo Ramirez August 2, 2014 at 6:46 am

Today, my wife and I had visited an IHOP on Diversey in Chicago, we totally had a bad experience at this location; we went for Breakfast, and we took our two boys and my 3 yr old son has Autism and we assume that the service was going to be great, but guess again the waiter that was serving our food was constantly looking at him, the way my son has his meltdowns, and tantrums we even asked him for a high chair and refused to give us a high chair and said,” I could give u a booster seat,” my wife said, we need the high chair” can you bring us the chair. My experience was ruined because people were starring at my son. I personally think that management should train their employees how to deal children with special needs.

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