Hyatt Corporate Office

Hyatt Hotels Corporate Office Address

Hyatt Hotels Corporation
71 South Wacker Dr 12th Floor
Chicago, IL 60606

Contact Hyatt Hotels

Phone Number: (312) 750-1234
Fax Number: (312) 750-8550
Website: http://www.hyatt.com
Email: Email Hyatt Hotels

Executives

CEO: Mark S. Hoplamazian
CFO: Gebhard F. Rainer
COO: H. Charles Floyd

Hyatt Hotels History

Hyatt was founded in 1957 when Jay Pritzker purchased the Hyatt House motel from Hyatt von Dehn.

In 1962, the company went public.

In 1968, Hyatt International was formed and hotels were opened in Hong Kong.

In 1979, the Pritzker family took Hyatt private.

In 2004, the company acquired AmeriSuites.  Summerfield Suites was acquired the following year.

In 2009, the company went public again as the result of lawsuits within the Pritzker family.

In 2011, the company acquired the Hotel Sierra chain.

Today, the Hyatt Hotels Corporation owns over 500 properties worldwide.   These properties operate under several names, including: Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Resorts and Hyatt Residence Club.

 

{ 35 comments… read them below or add one }

Amber Patterson April 16, 2014 at 11:25 am

The worse experience ever at Hyatt Regency downtown Tulsa, OK. Paid $15 for valet parking to come back and everything stolen out of the car with no sign of break in!!!! Coincidentally the valet worker did not sign off on the ticket and was nowhere to be found. Asked for a general manager and the Assistant General manager came down being flat out rude and had the audacity to tell us that they are not responsible for what happens in the parking garage! But you should be responsible for your employees! One either your employee stole our things or two he left the door open for someone to steal everything!!!!! He also told us “How do we know that stuff was in there in the first place?” Are you out of your mind why would we be wasting our time letting you know things that were in our car every day but not in there now!!!! It was the principle of the fact that we trusted our car with YOUR valet service and to get treated like we did something wrong was the craziest thing ever to me!!!! I will not ever stay at another HYATT ever!!!!

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Roswell April 15, 2014 at 10:30 am

Dear Sirs from Corporate (Human Resources),

Every year we travel to Aruba for our special vacation. We have been doing this for the past 8 years and are still pleasantly surprised when meeting your most cordial employees.
I am writing you on behalf of my family and group in order to request you consider giving a special recognition to one of your employees Mrs. Luz Mery who works at your pier.

We always observe and discuss about what makes us want to go back to Aruba and it is the way we are treated is what makes us feel special and makes us want to go back every year.
The most memorable moment was during our last visit when we visited the Hyatt pier. It is amazing to see your employee work so hard to please everyone yet maintaining a smile and the ability to still crack a joke with everyone.
Her name tag said Luz Mery (she introduced herself as Lucha). We think she said she was from Colombia but has lived in aruba for more than 10 years. She deserves an award plus plus! Excellent service!.
We just thought it would be nice to send a special Thank You to the Hyatt and your employee for making our vacation as special as possible.
We really appreciate your services.

Kind Regards
Roswell family

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Matt Gale April 11, 2014 at 8:32 am

Just wanted to give a huge “Thank You” to the GM and HR Manager at the Hyatt Bellevue In Philadelphia. I am the Director of Education and Training at a job training program for low income youth. Yesterday we sent a group of students to tour the hotel and the experience was fantastic. The students in our Hotel and Lodging program returned with a whole new outlook on professionalism and customer service due to an amazing experience facilitated by The Bellevue. It is now the goal of every student to work for Hyatt! Thank you for taking the time to pay it forward and inspire the next generation of hospitality professionals!

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danielle simmons April 10, 2014 at 10:05 am

I’m writing this because of the Hyatt house Cobb galleria in Atlanta..so I applied for a job on the website and was called in for an interview the interview was at 10:00 a.m. but I arrived early so when it was time for the interview they called the lady Cecilia to let her know I was waiting on her well she never came to the lobby to get me at the schedule time for the interview this was 4-6-2014 so she didn’t come until a hour later so she took me in her office interviewed me and showed me a room and what I would be cleaning. So then she said well I couldn’t find your application on the computer you have to do another but she hired me that same day well that following Monday I had to go back to the Hyatt but was told to dress in all black bring my I.d. and social security card because I was going to be working that day well my friend was also told the samething so we get there at the scheduled time which was 9:00a.m. we informed the front desk to let her know we where there well once again she didn’t come until 10:00 so we are just sitting lookin dumb and then she comes out stood in front of us and couldn’t even remember my damn name she was looking confused so o Tell her who I am then she says oh yeah you need to redo the application so she put us on the computer and left well we filled out another application and we was finished so we went and had a seat back in the lobby we sat in the lobby for four hours before she came back up to the front to get us so when she came she said I needed to do paperwork and she had to interview my friend took us to the break room in the housekeeping department and then told us you could just hang around in there and just forgot about us.. I feel that she is very unprofessional and does not need to be in that position she don’t know what she is doing because I went yesterday to do paperwork and she told me I shouldn’t be there she would call me but the day before she said I had to fill out paperwork she tried to say that the guy name josh told her to wait and she will call me because they had a lot of turn downs and they failed they inspection yesterday well I see why I feel like that didn’t have anything to do with me I just wanted a job and she had me coming back in fourth for nothing very poor management and she shouldn’t be in that place if she can’t even pull up a damn application off line its sad and ridiculous that I waisted my damn time buying black clothes being told I was gonna work And then I’m suppose to wait on her to call me I think not I have worked for way bigger hotel’s and have plenty experience in housekeeping and never in my 36 year’s of living ever experience no bullshit like that I spent five hour’s dressed in black clothing hanging around the Hyatt for nothing we I could have been trying to find a Job somewhere eles I just moved to Atlanta from Florida and never went threw this much just for a housekeeping job and I see why they failed inspection cause she unorganized and very very unprofessional and she don’t need to call me cause I won’t be going so just to let you guys know you might need to find someone else that knows what they doing cause Cecilia d*** sure don’t

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HB employee April 8, 2014 at 11:29 pm

This is an interesting story, a Hyatt Huntington Beach employee quit because another employee by the name of Bianca Herrera bullied the employee. That did not stop, Bianca called the employees new job and got the employee fired. The employee was applying for other jobs and Bianca would give bad references I know because I called and spoke to Bianca and she told me not to hire this employee. She even said that the Hyatt HB thanked her for making the employee quit. The employee committed suicide. Bianca is a Human Resources Assistant Director I wonder home many more employees will have to die before they make her resign?

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no named worker April 6, 2014 at 8:47 am

Dear Hyatt corporation, I would like to let you know of the ill treatment and substandard wirking conditions at the Hyatt Regency Saipan. I came to work here as an intern for 5.55 an hour and I was ok with that because they offered me free housing. So I come to my first meeting in HR and they all look at me like I am crazy and I was told by a person that would be my boss that I looked ridiculous, why you might ask, because I was wearing my hijab seeI am Muslim and in my religion I must wear it. Instead of the head of HR scolding this person she looked at me and asked me to remove my cover because it made them uncomfortable. I explained that it was part of my religon and they didnt care so I took it off. I started my work as an intern and I received my first check and I noticed that they had charged me to stay in housing a discrepancy that they have yet to fix. I also thought that my unifoms were provided for us but alas no not at least for 6 months, not because its the policy to take forever, but because they really dont care about their new employees or anyone that is not in management
So I bought my own and was not reimbursed. I was left to my own training because no one took the time to show me how to do anything correctly and if I did make a mistake I was yelled at instead of shown properly. But enough about that lets talk about the substandard conditions. None of tha a/c units in the kitchens work, the refridgeration systems in the chillers and walk ins never work right and instead of fixing them theu just say oh its ok jusy serve the food which is always well within the temperature danger zone and some were evem spoiled but its like they dont care. I was put in another outlet in the hotel to work by myself and I was actually electrocuted by a burner on the stove, that the maintenence department had claimed to have fixed in the past but alas it wasnt because if it had been I would not have been electrocuted. While I was out no one called to check on me and the day that it happened they had the nerve to ask what I had done. When I came back to work because I was off for a week after the incident, I asked if the problem was fixed and theyvsaid yes and thats when I saw that their idea of fixed was the guy putting electrical tape around the exposed wire. I asked to be moved to a different kitchen and they moved me to another kitchen. Before I was moved I witnessed and incident with a guest that slipped and fell. The guest is severly handicapped so to me it was a big deal so I told the one person that I knew could get things changed and his response was well its a pool area people will fall. I told him that though it was a pool area a reasonable amountbof safety is expected especially if the area was covered and near stairs where there should be a handrail, which there isnt. This is the same person that told his waitstaff that he dudnt care about their credit card tips because the money wasnt going to hyatt. He also said that the new cooks were slow and they could all be replaced. The problem with that statement is this the new ataff was trained even less than I was and getting rid of them will onlybstart the cycle over again, he wasnt holding the people accountable that needed to be held accountable. Oh dud I mention he us the food and beverage director. They are ruining a good company by weak leadership and pushing out the local people. I am ashamed to say I work there because the people in town always say oh hyatt the food there is expensive and it sucks. We are the only 5 star restraunts on the island people shouldnt be saying these things. Your name is being tarnished if not ruined by these people. Before I came here I used to stay at the hyatt when I traveled but never again.

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Kathy Leone April 2, 2014 at 5:10 pm

I called your property in downtown Houston to make a strange request. My daughters birthday was going to occur while staying there. I called your concierge Sheila Bowie, and asked her if she could grab some of her staff and go to my daughters room and sing her happy birthday. Her response was I call you back when I’ve done so. Twenty minutes later she called me back to relay that her and some of the staff were successful making my daughter very happy. Sheila was one of the people that sang happy birthday to my daughter and I feel she went above and beyond the call of duty and should be recognized. She really made my day and of course my daughters too! Please recognize her for being the professional that she is and stepping out of the box to make a mothers request a realization. Thank you so much Sheila Bowie!!!!

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Robyn March 28, 2014 at 9:52 am

We had a company event at the Hyatt Place in Houston, on 300 Ronan Pl. We flew in, and went to the location where the shuttle picks you up. We called the hotel, and the person on the phone said it would be 25-30 min. (they are 15 min from the airport). We waited for the 30 minutes and no show. We called back and was told they could not find the shuttle driver, but would put in a call and let her know we were there. Another 15 minute went by and we called again. She said it would be another 35 to 40 min, and that we should get a taxi, and they would pay us back when we got there becasue the shuttle driver took some guest to a resturant. Deciding not to wait another 40 min. we did take the taxi, but upon arrivial the girl at the front desk did not appologize, and said it was not their fault but they would give us a drink to make up for it? really? We decided to order food from a local resturant, and while sitting by the front door we experienced this. The 2 employee’s left the front desk for 15 minutes, and the phones were ringing off the hook, a customer walked in and stood there asking if anyone worked here, she proceeded to run the halls looking for someone to check her in, at the same time a gentleman at the bar walked to the office to knock on the door to see if he could get help…. NO ONE….then one of the employee’s came from the back with 2 boxes of pizza for a man who was sitting at one of the tables. Not sure if he did the run himself since pizza would be delivered through the front door of the hotel? Around this time the Shuttle driver came in, and when she left again we heard her say to the 2 employees at the front desk that she was leaving but had her cell phone this time. She was gone for a while, and we watch her come in later with a new printer (shopping)!. Needless to say I talked to the Sales manager the next day who really did not seem to care much. I informed her we would not be having any future events at this hotel. All she could say was they were short a shuttle driver. Maybe the 1 they had should not be making special trips, and keep the pick up stickly for customers who are waiting at the airport for a ride. This hotel is old, dirty, and needs quit the update. Would not recommend this hotel to anyone. We will not be having any future recruiting events there.

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Royce Johnson March 20, 2014 at 5:56 pm

I stayed at the Hyatt Regency Atlanta Northwest and I was treated like crap at this location and was charged 250.00 for a smoking fee that I wasn’t made aware of that the facility was non-smoking. I was told I was authorizing one charge only when I checked in and the guest service person Michelle failed to inform me of any of the hotels terms and conditions. I then called to speak to the reservations manager named Kishma about the authorization they went back and took the next day of 250.00 without my knowledge and consent and she was rude to me. Refused to refund my 250.00 that they went in and took without notifying me and informing me that the facility was non-smoking. Kishma then gave all kinds of excuses about how she was sure the guest service person told me it was non-smoking so I then asked her to pull the cameras and she claimed that the cameras record but the audio didn’t work. That was my way to prove what was said on my behalf. Then Kishma proceeded with being rude telling me I should’ve looked for ash trays in the room and since I didn’t see them I should’ve known it wasn’t any smoking in there. Also Kishma told me there is a little foldable card in the room on the desk by the tv that says its no smoking and that I should’ve been responsible enough to look around the rooms for the cards. Again she still have yet to take responsibility for her guest service not informing me of the hotel terms and conditions at check in. I wasn’t provided with a receipt or anything. Kishma and the controller of the location named Nadeen called and laughed in my ear telling me how the guest service don’t have time to inform all of their hotel guest about the terms and conditions for that hotel yet again they still charged my account 250.00 trying to back up their employee as well as themselves. Nadeen told me that she has no manager above her and that it stopped there. She laughed in my ear telling me that Kishma was willing to refund half of my 250.00 and I should’ve took that so I told her no I’m not paying for something that your employee failed to inform me about neither do they have a visual sign big enough around the hotel facility to point out that it is non-smoking. they then told me to call the consumer relations which when I called there they kept sending me back to the hotel location where the reservation manager and controller were already rude to me. The consumer relations told me it was nothing they could do other than to go off what the hotel decision was which was no point in me calling to consumer relations. I had to reach and research myself to get in contact with someone higher up that was over both Kishma and Nadeen because they refused to provide me with that information. Finally after going through hours of being on the phone being treated like I wasn’t a human being, getting laughed at in my ear and the employees telling me that they wouldn’t give my money back said they can do what they want to do I ended up speaking to someone at the Chicago headquarters. My blood pressure was extremely high from the way these ladies talked to and treated me. I had to take two bc powders because I was just that upset and had headaches from dealing with the issue. Mark who is over the Atlanta regional location then called me and apologized for the way I was treated and understood what I had been through and agreed to refund my 250.00 fee they charged to me without my authorization and approval. However the things that I went through and the experience I had from these ladies whom call themselves in the management field of this hotel I think I should be entitled to a free night stay at a different location other than theirs. That was my very first time staying at the Hyatt on Windy Hill and my last. I will never refer anyone to stay at that location because of what they did to me. How do you charge someone card after not going over any terms and conditions as well as the fees for the stay at the hotel and then didn’t contact me. I looked on the Hyatt website and saw similar issues such as mine to where the guest wasn’t informed of the terms and conditions of the hotel and was charge a fee the next day with failure to notify the guest when they went back to charge an un-authorized charge. I have to now wait on my money to be refunded which is very inconvenient to myself because I had bills pending to come out of my account. I would like a free night stay in a suite at the Hyatt Regency Atlanta location for a future stay. I do not want to go back to the Marietta location where my experience wasn’t pleasant and I was treated like crap. Being that I experienced this difficulty and nightmare for the experience I have very bad reference to provide about the Hyatt and the way they do business with their guest. I would like to have the option of getting to know what its really like to get fair treatment at the hyatt regency with great customer service. Until then I will not refer that anybody stay at the hyatt due to my experience until im showed otherwise.

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Don Kingly March 29, 2014 at 1:47 pm

At this time and day you still don’t know smoking is prohibited on almost all areas (if not all)??! In what planet did you came from?

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Jeannie Leavenworth March 29, 2014 at 1:51 pm

I agree that they are so rude. You shouldn’t had that kind of experience. In fact, they should encourage you to smoke. What are they thinking? You wouldn’t experience this kind of experience when you stayed in any of our hotel. You ought to move in our place. – Jeannie of planet Venus

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Lydia Miller March 11, 2014 at 2:08 pm

I stayed at the Hyatt Regency Reunion Blvd in Dallas from Jan. 30-Feb. 1, 2014. I checked out via the express checkout in the room, but called the front desk about a copy of the bill. I was told it would be sent to me in “a day or two”. I have been trying to get a copy ever since, without success. I need this copy so I can be reimbursed. I got an email from Johny Elkahwaji, a guest services specialist with an Omaha address, saying my request (the latest one) would be forwarded to the hotel. Today, I got an email from Janet Caldarone of Starwood saying I needed to update my Outlook account so they could send me something. So I have these questions:
1) Is the email from Starwood legitimate for your hotel?
2) Can a copy of the bill be sent via regular US Post Office mail ASAP?
The stay was fine, but the aftermath is beyond irritating.

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K. Czys March 6, 2014 at 2:54 pm

I will NEVER again stay with your hotel. While on what I was hoping to have be an enjoyable vacation in New Orleans – has turned into a nightmare. I have charges on my credit card that were not authorized, “property damage” that was never shown or identified to me – even though we pointed it out to your housekeeping staff upon our arrival to make sure that we were not blamed for it, we were required to buy wrist bands to access the place where we already paid and had a reservation at even though it was never listed on the website or identified as an expense – which significantly cut into the spending money of a few of the people in our group. Your manager’s customer service skills were lacking to put it nicely, housekeeping services were only available until 4:30 p.m. despite requests for varying times, the pool side bar that was so prominently described was not staffed, front desk clerks were rude and seemed annoyed when asked questions about general information like regular parades and times, the lobby was the only place with free internet service, and I could go on and on. When I called to question charges to my bill after my stay because I didn’t want to take up more of my friends vacation time I got told that the manager couldn’t handle it in a timely fashion because he wasn’t able to contact the appropriate staff and he didn’t have any knowledge of the incident. The manager doesn’t know what is going on in his own hotel? Are you kidding me?? Items went missing from our room as well, but the manager claimed we must have misplaced things and that his staff is completely trustworthy. The things didn’t just walk themselves out of the room and we specifically left them in the room so they would be safe. I can not even begin to explain my disgust, dissatisfaction or complete irritation – so much for a relaxing and fun vacation that I spent over $4000 on. My money will go to other places more inclined to make my stay enjoyable in the future – and I travel a lot. I will also encourage my friends to stay other places as well.

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BD Dale February 23, 2014 at 2:22 pm

Hyatt,

Greetings. I came to deliver a Word from the MOST HIGH God on yesterday, out in front of your hotel at Hyatt Regency in Denver Tech at around 5:00PM, Saturday, 22 February 2014. I was sad to see the female manager’s total loss of composure – Amy Lowe? I worked for Marriott for quite a few years as a General Manager and and was most sad to see such loss of bearings by a leader while front line staff watched.

The situation, for me doing nothing more than sharing Christ while exercising my first amendment right to free speech, could’ve gotten much worse Hyatt. I am an African-American male, tall and the cops who showed up were vicious race bigots with their hands on their guns when all I had, in my hand, was a Bible. The point is, especially to the female manager – you must effectively see the bigger picture when managing the property. All you could see was your immediate need to get rid of a pest and the strategy for doing so was heightening the paranoia against blacks, of law enforcement by speaking lies? Did you notice, when they showed up how nervous they were having neither spoken a word to me (yet) strictly based on what you called and said? Was there a reason, other than the manager telling lies, for them to have their hands on their guns when all I had was a Bible? I am a combat, Marine Corps Veteran and I recognized the look in those officers eyes – this could’ve gotten really bad Hyatt – really bad.

Sure, you may say “Well staff and guests were bothered by what you were doing”. You mean SOME staff and SOME guests, right? A few of your staff gave me the ‘thumbs up’ and the Believers who PAID for the event, did the same. Now, suddenly, if things would’ve escalated based on your totally inaccurate police call, there are conflicting accounts of what happened. As a business owner, this would’ve only meant one thing for Hyatt – LIABILITY.

What about Hyatt’s reputation globally? Headlines such as “Black Pastor killed by Denver Police was un-armed after false report by Hyatt” could’ve been devastating. All I am saying, especially to Hyatt Leadership, is more training is needed because the manager, even now I am sure, has no idea of what her incompetence (as measured by my Marriott GM experience) almost lead to. All she had to do was say “Hey buddy – leave”. Law enforcement asked (and I quote) “Wait. You mean no one came out and asked you to leave from the hotel”? I told them no, they didn’t. Most of those youngsters working that night would’ve done so but based on my observation, the lady manager passed her fear onto them. She paced, yelled into her phone and, wow – this woman, at some point Hyatt, is going to cost you money and I don’t only mean her salary – I guarantee it.

OK – I am a black man and she a white woman so, she was afraid. I get it. Just an FYI – I am of mixed race and my mother is white :) There was a young black man working who certainly didn’t share her fear. He was looking over at me smiling. Why not send him to say “bru, we need you to leave NOW”? When people ask me to leave (I street preach often), I always do, first amendment right no withstanding. The officers threatened that I’d be arrested, even though I was on public property and this was after they were ready to shoot me down, especially the young blond guy. Further, they said I was to never return to Street Preach. I told them I wouldn’t guarantee that and as a matter of fact, I probably, at some point, will. (This is the 2nd time I’ve been down there). Now that I think about it, I am going to each Denver Hyatt and share the good news of Jesus Christ as many times as I feel lead to! Praise the LORD.

Just an FYI – I shot video of the ENTIRE scene and offered to show law enforcement what really happened and I assure you all, it is contrary to what your manager reported not according to what I say but law enforcement shared with me. Essentially, the manager made a false police report.

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Glenda February 19, 2014 at 8:53 pm

Wednesday February 19, 2014

Please email me asap with numbers as to who I can speak with regarding a problem with Hyatt Hotel in Crystal City. To be considerate to your hotel company, I will not write the issue for the public to view.
I hope you will be responsible and take this matter into action.
Thank you.

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Smith April 11, 2014 at 11:56 am

I have the headquarter number for Chicago Illinois the numbers 312-750-1234 hope this helps

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Lisa Gardner February 2, 2014 at 6:09 pm

A remarkable, unforgettable, wonderful customer service experience at Hyatt Lodge at McDonald’s Campus in Oakbrook, Illinois: on January 23rd (just past) my husband and I traveled from Florida to Illinois for a shareholders’ meeting. The last leg of our trip left us at the Hyatt Lodge check-in desk exhausted and out of sorts. Our rental car had been so heavily doused in perfume that we both had headaches and I was having trouble breathing. Hyatt employee Chris patiently and sympathetically listened to my sad story, then checked me in. Later, we went to swap out our rental car, joined colleagues for dinner, and returned to our room to retire for the night. There, a bottle of wine, a cheese and cracker tray, and a welcome note from Chris awaited us.
Every Hyatt employee at The Lodge was attentive, personable and accommodating. My sister noted that the staff made us feel like we were the only guests when, in fact, there were at least two other large groups (in addition to ours).
The restaurant and snack bar food was excellent. The rooms and common areas were spotless. The service as well as the services provided for all our functions over the course of three days were faultless.
We often stay at Hyatts. We wappreciate what you have done with the Orlando Peabody — another superb staff. We are never disappointed but this most recent experience at The Lodge was exceptional.
Good job, Chris! Thank you, Hyatt!

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Kashyra Farley December 28, 2013 at 10:03 pm

I did have $4 in my possession because I told him he can search me and he can call the police if he have to but he said no that don’t need to done but when I told the GM upon the following day of my termination that I’m willing to take a polygraph test and he said that’s not needy also. So now I thinking its something going on with this picture because neither one of the member of manager want to take action but to fire me which I think I will be filing against this because of what the GM manager at that location have said to me in the passed about saving money he want all temps and Mexicans to work for him.
And with me being an house keeper supervisor I truly think that my family is suffering bbecause of some lies that was told. And now its out between other staff works that work their.

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Kashyra Farley December 28, 2013 at 9:37 pm

Dear Mr. Hoplamanzian,

My Name is Kashyra Farley and I’m writing this letter to you because I truly
Think I was terminated for a false allegation that cause me not to have a Christmas.
And not just a Christmas but be without an employment due to lie’s that a member of
Your management team told which the GM manager was very nice through the whole or deal until when he returned from a weekend of fun with his family. I was told that I took $4 from a room that I had went into to check to make sure that it was nicely clean and clear for
Customers. Which I know in my heart, and god knows I didn’t take this $4 because I have a husband that works really hard and with three children I wouldn’t sacrifice $4 for my job.
That was supposed to be left behind from Management Thomas Harris of Hyatt. Which on the day of my suspension I had a conversation with Mr. Thomas Harris and suppose
He said that he put $4 into a room where my supervisor card swiped which it did but

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stephen elliott December 25, 2013 at 8:13 pm

Mr. Hoplamazian, CEO Hyatt Hotels December 25, 2013
Dear Mr. Hoplamanzian,
My name is Stephen Elliott and I am 20 year Hyatt Gold Passport member. My number is G@#%$%%Q. I have truly enjoyed staying at your hotels for both business and personal travel and would look for, especially, Hyatt Place hotels when travelling for business. This relationship with Hyatt has spanned two decades and now is in danger.
I have been very hesitant to write this because my family has truly enjoyed staying at the problem property and lodging a complaint will mean we should not stay at that property due to being labeled problem guests. The Jersey City, New Jersey Hyatt has provided my family a nice safe convenient place to stay on our visits to New York City. We have truly enjoyed this property.
Over the past six months, myself and my daughter have been having our credit cards billed for phantom charges from this hotel. We will call, get placed on hold for long periods of time before someone would finally address the problem only to have the charges reappear a couple months later. One of the credit cards was linked to my business checking account and recently one of these strange charges caused the account to go into overdraft status. I had to place the charge in dispute with my bank for fraud, fill out a bunch of paperwork and change my credit cards. It was not fun and none of the charges were valid.
My two choices for travel has always been Marriott or Hyatt. Anytime I had a problem with a Marriott property is quite rare and was handled very quickly. The very rare problems never happened again. Unfortunately, this has not been the case with Hyatt and I think I need to find another choice for my travel needs. Trust me Hilton is not on the list because their customer service is far worse than what I recently experienced with Hyatt. I wish it were different because I truly enjoyed Hyatt Place for my business travel.
It is shame it has come down to this but I just could not allow this to just pass without making you aware. If you will notice I have not stayed at a Hyatt in the past few months. I will not, by choice, stay at any of your hotels again.
Sincerely,

Stephen Elliott

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Jessica Martinez December 17, 2013 at 2:26 pm

I am frustrated beyond belief. Several of our staff members will be staying at the Hyatt in Jacksonville in February for a conference. I had one simple question to have answered, do think that has happened? No! Over the last week I have spoke with hotel staff, called customer service and been placed on hold and never answered, left voice mails and emails. It started off with calling the hotel first, I was transferred to 7 different staff members, 2 of which were extremely rude to me. During the 8th transfer, I finally grew frustrated and hung up. I then called the customer service number listed on the bottom of the reservation twice I sat on hold, once for 25 minutes the other for 30, neither time was my call answered. I have left voice mails and numerous emails. My question was simply this: What is the check policy? I have several staff that will be attending a conference in February, I wanted to know what address should the check be mailed to (to pay for the rooms) and how far in advance should the checks be received prior to the stay? That was it, simple enough right? So today after all my attempts, I finally get an email that states the invoice I was requesting could not be located….what??!! After all my attempts that was the reply, which had nothing to do with my question.If this hotel was not the conference hotel, I would defiantly be cancelling all the reservations and booking elsewhere. Very disappointed and still no answer to my question.

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Anonymous December 11, 2013 at 11:13 pm

My name is Earl King and I work for the parking garage through Laz Parking at the Hyatt Regency in Baltimore, Maryland. I am an ex-convict and I really appreciate the Hyatt Regency and Laz Parking for giving a nigga a job. It’s sweet, I come and go when I feel like it and have no set schedule. I am really suppose to be a full time employee, as of to date, I have not had a full time pay check because I do what I freaking feel like doing. Yes-Hyatt Regency I love you all. Good friends with the manager-we cool!

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Barbara Ramoneda December 6, 2013 at 5:53 pm

I am very disappointed by the treatment I received today in the hyatt regency, coral gables. I am the owner of a photography company for over 43 years and have never been treated so badly. The new catering manager has treated me like a second class citizen since I have been taking my customers to the hotel for a photo session. I have very good memories because we have been visiting the hotel since 1988 and have paid for permission to take our customers. We are non intrusive with our sessions and the hotel guests loved to see my brides during the photo sessions and have even taken pictures with them as part of the hotel experience. The general manager did not help the situation because he was also very rude and unresponsive to the problem at hand. Unfortunately I will no longer use the hyatt regency or recommend it my customers for future events or sessions.

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Gustavo Cadena November 15, 2013 at 6:00 am

we will have a 10000 m2 land for a hotel with in A hEALTH FREE zONE in Cali Colombia for a hotel with at least 90% occupation guarantee check our Website need to get in contact with the person in charge for Colombia my Mobil is 57 315 569 7586

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Joseph Grubbs November 12, 2013 at 11:24 pm

I am a Tour Director with a major company who is having the most difficult time getting an issue at you downtown LA property resolved.
This has been ongoing for almost one month.
It involves the theft of $600.00 from one of my tour passengers rooms.
The money was in the room vault and management has admitted that one if their security personnel was the culprit.
My passengers have been promised for the last two weeks that the money would be deposited in a special bank account they opened with their bank in Australia.
It seems as though this was an inside job and no one is willing to resolve this issue.
We have been told evey non truth you can imagine, and still no money.
My next step, should this not generate an appropriate immediate response, is to contact the CEO and COO of Hyatt to see if they can be if assistance in hastily resolving what has become a nightmare issue.

I can be reached via email; monumentXX@ymsil.com or via cell at. 901.399.XXXX

Regards ,

Joseph Grubbs

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Anonymous November 12, 2013 at 10:48 am

It seems like there seems to be much discrepancy concerning this company; however, after having worked for this company, in addition to, the personal experience of maltreatment; I’ve learned that it takes time to change the bad reputations that has been instilled by so many individual experiences with terrible customer service; yet, to know that change is occurring is encouraging. Furthermore, to know that there are people in the corporate mainframe that are actively seeking to render resolution bringing forth more positive paradigm shifts regarding the company is also most certainly comforting – to say the least. Hopefully, there are not many grudges being continually held toward the company, if so, it might be helpful to contact the corporate office Chief Executive Officers via written letter professionally expressing the concerns. They are more helpful then what many people further down the chain have allowed them to be perceived.

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Diana Conaway October 29, 2013 at 9:40 pm

On OCT 26, check in to the Hyatt place in Richmond va it was not a good place to stay it was very noise and loud and doors slamming all throu the nite check out on OCT 27, and breakfast was a joke there were not plates and we had to wait a half hour to get the plates by then the food was not good and the doughnuts were picked over and the coffee was just a couple of drops left in the coffee pot I have never had that problem at the J W Marriott I will not pick the Hyatt again we are military and we will tell our friends not to ever stay at any of their facility’s ever we were very upset and I told the front desk as well and she act as if she didn’t care

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MARK OBROCHTA October 25, 2013 at 3:01 pm

I was at the hyatt in Orlando (old Peabody hotel) me and my fiance were swimming with are daughter, my fiancé cut her foot on a piece of glass in the pool, I went to the towel hut person, and the man supervising the slide, they had no first ad kit, they called security it took 15 min for the first aid kit to get their, im very upset with this.

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Mark October 17, 2013 at 2:12 pm

Letter of Complaint

Grand Hyatt Tampa, Fl

Bad experience at this property!

Skinny girl that was hotel manager lacked the proper training and guest service experience required to properly handle any situation. Was overheard saying to a bellman: ” I can’t handle this you deal with these people!”..and walked away! This young woman should NOT be in a management postion with what we witnessed and overheard.
They have a woman who is a bellman/shuttle driver that is driving a shuttle van with only one hand? Turning left, turning right, backing up and steering this vehicle wlth guests on board and lifting luggage with just one hand (left). On her right hand and wrist she wears a brace. Are you kidding me! This was a shock and concern to us. Accident waiting to happen. Another shuttle driver (wayne) was swearing and cursing the whole time my wife and I were there. Very awkward and unprofessional!

Stay far away from this property!

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Marie Q October 8, 2013 at 2:19 pm

Stayed two nights at the Hyatt Regency in Paris France. It was the worst experience I have ever had with a hotel especially a Hyatt. Was with a tour group out check in was for 3PM we arrived after 4 none of the rooms were registered. Our luggage was outside the hotel we were told to get our own luggage no one stopped us security was really bad. We had an extra night. When we inquired we were told there was no reservation even though we showed a voucher showing we paid for the additional night. We were finally given our rooms on the 12th floor. Open the door the room was a nice size but in shabby condition. Holes in the walls run should be replaces. Only good thing was the bed which was comfortable. I will not recommend this hotel to anyone even thought the lobby was very impressive the rooms were not.

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Ruvy October 4, 2013 at 7:45 pm

Dear Sir / Madam,
I don’t know where to go to voice out my feeling against Hyatt Regency Saipan. I am one of the job seekers last September. Our interviewers that time are late of almost 45 minutes ( they did a group interview actually its not really interview its dramatization of the job). After waiting of 45 minutes, the interviewer announced that they are not accepting cw1 ( cw1 are foreigners that are legal to work here in Saipan). My points are, first they should inform us a head of time so that we don’t waste our time. That cw1 people are not accepted. Second this is discrimination, yes, we are alien workers but we have US citizen kids to support. Last, HR people should be on time. Thank you for reading this letter. I am not expecting anything. Thank you… Have Great Day

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Robert Hamblin September 30, 2013 at 12:39 am

I wanted to extend a special thank you to Brenda at your Northstar Lake Tahoe Hyatt residence location. From the time we arrived until we left several days later we were exceedingly impressed with the staff. None however, more than Brenda. Her infectious personality and hospitality truly amazed us. We felt at home and due to her actions and professionalism we hope to return often.

Truly Brenda should be groomed for positions of higher authority. She is a consummate professional and worthy spokes person for any establishment. Thank you Brenda you made our trip special. R. W. Hamblin

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LeChelle Akiens August 22, 2013 at 2:03 pm

I stayed at Hyatt Place in Baton Rogue. Worst check out experience ever. My company sent me there on business and had paid for the stay in advance. Well when I checked out they charged my card that I had given them for incidentals REALLY that was my company card for Gas I live in Texas near Austin. I called back when my card was declined and Lauren assured me my card was going to be credited in 2 business days (it was a Saturday). Then Monday I called back just to make sure it was done and the Mgr Gary assured me it was done. Well Tuesday I call Customer Service and got the rudest person in the world on the phone. I then called the location was placed on hold 12 minutes and 20 seconds and spoke to Sheree and she feed me an unbelievable story about how the card kept getting declined (No one ever told me that my entire stay) then Kat picks up the phone I tell her I was holding for Sheree and she says Sheree walked away from the desk . A few minutes later Kat comes back and tells me she’s transferring me to Sheree and it goes to some guys voicemail. By this time I am so upset I decide not to call back and try and get someone a corporate to handle and let them know how I have been treated.

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Jo Berry August 21, 2013 at 2:32 pm

I worked at the Hyatt Vineyard Creek , Santa Rosa, Ca. I was a nail techician at your Spa Le Carre under the supervison of Charles Castellisi. I was let go without notice! I called in for my hrs and was told over the phone I No Longer Worked There, I am a professional for 30 yrs.owned my own salon and have never been treated so un professional by a salon in my life. Never recieived my check, they mailed it to me, unlawful! I requested it to be paid and they refused. I have turned Charles into the Ca State Labor Board, he has cheated me on my hrs and my tips, and I have proof! I thought you might be interested in knowing that “Charles” Does Not have a Ca State Board of Cosmotology License. I am turning him for No License! Charles is working illegally, he has interns working under him, that have to work for min. wage and hes not even legal, he treats his employees like second rate people, unfairly, I have always respected the Hyatt properties so I thought you should know! thank you Jo Berry

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John Sharkey July 24, 2013 at 6:13 pm

A special recognition for the housekeeping crew at the Hyatt, Dulles Airport, VA location. On July 24, I left my iPad at the hotel and was happy to hear that housekeeping gave it to the Lost and Found section. They are mailing the iPad to my house. It’s gratifying that the staff at your hotel are trust worthy people who accomodated an absent minded client!

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