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Hyatt Corporate Office

Hyatt Hotels Corporate Office Address

Hyatt Hotels Corporation
71 South Wacker Dr 12th Floor
Chicago, IL 60606

Contact Hyatt Hotels

Phone Number: (312) 750-1234
Fax Number: (312) 750-8550
Website: http://www.hyatt.com
Email: Email Hyatt Hotels

Executives

CEO: Mark S. Hoplamazian
CFO: Gebhard F. Rainer
COO: H. Charles Floyd

Hyatt Hotels History

Hyatt was founded in 1957 when Jay Pritzker purchased the Hyatt House motel from Hyatt von Dehn.

In 1962, the company went public.

In 1968, Hyatt International was formed and hotels were opened in Hong Kong.

In 1979, the Pritzker family took Hyatt private.

In 2004, the company acquired AmeriSuites.  Summerfield Suites was acquired the following year.

In 2009, the company went public again as the result of lawsuits within the Pritzker family.

In 2011, the company acquired the Hotel Sierra chain.

Today, the Hyatt Hotels Corporation owns over 500 properties worldwide.   These properties operate under several names, including: Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Resorts and Hyatt Residence Club.

 

{ 65 comments… read them below or add one }

j steel September 16, 2014 at 4:38 pm

September 11, 2014

For all of my married life my husband and family enjoyed staying at Hyatt Regency Hotels. Our experiences were always productive and positive until recently. Presently, I am a 74 year old widow living on a fixed income who is a victim of the incompetence of your staff at the Hyatt Regency, 151 West Fifth Street, Cincinnati, Ohio.
I attended my family reunion August 22-24. As customary, my daughter and I chose the Hyatt for our stay. I had secured the reservation using my MasterCard debit card, and was quoted the cost as $497.10. When I check in and presented my debit card I was told the charge would be $497.10 as I expected.
When I returned home and reviewed my debit card statement I discovered that I had been charged $647.10. I immediately called the Hyatt to report the error and to get it corrected. The person I spoke with agreed that an error had been made on the hotel’s part. He then stated that the amount overcharged me would be credited back to my account in 7 to 10 business days.
As stated above I am a 74 year old widow who closely budgets my fixed income. This mistake made by Hyatt personnel caused my bank account to be short of the money I had budgeted for food and other essentials. This unfortunate occurrence put me in the embarrassing position of having to borrow money from a family member.
I am sure that your customer service policy allows for some type of apology/compensation when situations that cause this kind of undue stress and inconvenience occur. Please know that I wish to continue to stay at Hyatt Regency Hotels. However, if I do not hear from you, then I will know that you do not value my patronage, and my family and I will not choose your hotels again.
Sincerely,

Justine Steel

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Joseph Wills September 9, 2014 at 10:57 am

I booked a room at the Hyatt Place in Richmond on Cox Road and I am sorry to say but it will be the last time. Although some of the staff in the evening were very helpful, the manager during the day was not very cordial at all. During our stay one of the lights in the bathroom fell and hit my girlfriend in the face. I informed the front staff the next morning, whom referred me to the manager on duty. After waiting for her to come from the back for approximately 20 minutes, she directed me to the seating area where she pulled this form. After answering all of her questions she just simply stated that someone would be in touch. Really? Not a sense of sympathy what so ever. No “I apologize, Is there anything we can do to help you?” Nothing. In addition, how does it make sense to have a mini fridge in the room but no microwave? Lastly, I paid for my room in cash and am still being charged for the room on my card.

Sincerely,

Never Again.

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marcus calco September 6, 2014 at 1:03 pm

Every year I fly my granddaughter [from Seattle] to Ohio and we go on a very lavish vacation… this year we spent four nights at the Hyatt in New Port RI [ two rooms] my wife, my daughter and granddaughter and I will not be staying at a Hyatt again. All the bath fixtures were falling apart, MOLD growing on the bathroom wall paper and in grout of shower….lots of little black bugs flying around and spiders in the beds, this was typical n both rooms. Our rooms were not ready even though we arrived well after check in time….lady desk clerks were border line rude…. when I mentioned problems…. with the exception of two gentlemen who tried to correct problems to no avail. I have always tried to be a loyal Hyatt customer but this was the straw that broke the camels back…by the by your daily thirty five dollar resort fee per room is a total rip off….Total vacation dollars spent this year exceeded $8500.00 for five days, Hyatt will not get any of my hard earned money unless I hear from corporate Marcus Calco confirmation # 4126822901 and 412682****

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Dr. Raymond Knuppel September 5, 2014 at 11:49 am

When visiting Corpus Christi, Texas, on several occasions, our family has always had good experiences with our accommodations. We always reserve two to three rooms, and also recommend the Hyatt Place to other parents and grandparents of TAMUCC students. The last time we stayed , however, turned out to be very disappointing ! Your hotel staff ( other than housekeeping and those in authority) was exceptional. When we left the room we stayed in, we unfortunately left behind, clothes hanging in the closet and electronic chargers plugged into sockets . After discovering this, we immediately contacted the hotel and spoke with several employees who were courteous, polite and who appeared to want to help find the items, They always took our phone number and told us they would ” get back to us”. After making several of these calls, and a couple of days,we were finally connected to the head of housekeeping, who told us that she would “investigate” and call us back. After not hearing from her, once again, we contacted the corporate office, in order to be connected to the general manager of the Corpus Christi Hyatt. She told us that she would “investigate the missing items” and would get back to us. My guess is that you know the rest…She never ” got back to us”; nor return our calls left on her voicemail . After several weeks, all we were told is that “according to our records” nothing was left in the room you occupied. We have to question the integrity of your employees!!!!

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Karen Dyer August 30, 2014 at 4:29 pm

To whomever this concerns, I booked a room.at the Hyatt Place Hotel in Princeton, Nj. The experience has not been the greatest. The time is now 423 pm and I called the front desk at 10 am after awakening and noticing what appears to be a dried blood stain on one of the pillows. Also I left my room for several hours expecting to come back to a straightened room. Boy was I disappointed. I then once again called the front desk to ask for a fresh pillow to only be greeted with the front desk answering the phone with the word. “Yeah”. I am very dissatisfied and will be posting this gripe on facebook and yelp.

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Tosha Ponders August 27, 2014 at 4:12 pm

I was working at the Hyatt Place in Park Meadows in Lone Tree, CO for a about a month. My first day of training was by a young lady who had started a few weeks before for me. It was a horrible experience with the training her food skill and preparation was just out right nasty. I spoke to the General Manager the next day to address my concerns. During my time there I experience from the Galley host who have been there a short time as well very rude bossy behavior. Again, I spoke with the manager in regards to there behavior towards me. I told him I RESPECT everyone there and i wish the same in return, One Gallery Host went on a rampage yelling and screaming in from of guest.The General Manager was in his office did nothing about her behavior, But he says to me I have to have thick skin to be in this type of business. I work with the public most of my career and I never experience the foolery that goes on in the Hyatt Place.If having “thick skin” mean being disrespected by my coworker then Hyatt has it’s priorities really messed up. I refused to be disrespected in the work place where we are suppose to be in a team environment. It’s unfortunate that the General Manager has no type of control over his staff no wonder the high turnover. From my first day there they were complaining what jerk he is, and he will screw up your schedule just because he feels like it, and this came from his management staff. All my complaints to him was please tell the Gallery host to show RESPECT in the work place, something so simple. And I was basically told to get “thick skin” and suck it up, that this might not be the right fit for you. That I’m a prideful person. Shouldn’t I be a prideful person, If I don’t have pride in myself then where does that leave me. In a work place I don’t care if I’m working for the President of the US. if I’m disrespected I will no longer work for him either. So I told him know what, your right, this will not work for me. RESPECT is KEY!

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Stan Frazer August 25, 2014 at 5:18 pm

Hyatt Mission Bay San Diego is not the place to spend a relaxing and peaceful get away. The entire reservation process ( messed up 3 times), check-in process (slow, late and inaccurate) and front desk attitude is not in keeping with Hyatt standards. We had a large group in for a wedding (event staff was outstanding) with reservation mistakes causing some to get rooms elsewhere, rooms not ready, doors broken and not working, TV channels fuzzy, leaky bathroom sink drains, no waters or hair dryers in some rooms etc. No attention to detail that one would expect for a resort. Management must have low expectations for their workers.

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Eric J Gaines August 21, 2014 at 12:50 pm

Very poor customer services at the Hyatt Place Orlando/Universal in Orlando Florida. Please remove me from the Hyatt Gold Passport program. I will no longer select Hyatt when needing a room.

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Sylvia Gutierrez August 18, 2014 at 2:20 pm

SUBJECT: POOR EMPLOYEE TRAINING= POOR CUSTOMER SERVICE
I was given two Hyatt Stay Certificates (Classic) to be used at any Hyatt Place. Hoping I could use them at the Hyatt Place Vista/Carlsbad, CA. I come to find out that this hotel will not accept the Classic category. I called the front desk inquirying if I could use them paying the difference for an upgrade but apparently not all Hyatt employees seemed to be familiar with these coupons. I spoke directly with one of the hotel managers, Wes Lavender, again thinking I could request the upgrade with no problem. However, the answer was “NO” and offered his apologies for not being able to help which leads me to believe that Hyatt is not willing to empower even management to better serve their guests. As a former travel consultant my training in hospitality has always been …FLEXIBILITY will always keep yours customers coming back. I suggest that if you’re planning to market these certificates through third parties like everything else in today’s world we have to give our customers better options to upgrades and our employees better training and knowledge of these services.

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Raymond August 18, 2014 at 12:59 pm

Ruined Anniversary!! My wife and I had planned a 3 day weekend at Hyatt Grand Tampa Bay!! When we showed up there were at least 500-1000 bikers in the lobby! They partied none stop for the 3days we were there. The hallway noise at all hours of the night was more then we could take. Called desk staff and asked for a new room and they told us NO that there was nothing we could do. I don’t blame the bikers I blame the staff of the hotel for not preparing the hotel to accommodate all there guest’s. When I emailed Hyatt corporate they offered me a 100.00 gift card.. What a slap in the face. 1000.00 hotel stay, a ruined weekend with my wife of 20 years and you wont even attempt to at least give me back my weekend.. Shame on you Hyatt!! I will recommend that the 6300 employees that work for my company stay at HILTON hotels from this day forward!

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Carlos diaz August 11, 2014 at 9:54 pm

Hope mr.: Mark S. Hoplamazian CEO has read my comments. Carlos diaz August 11, 2014 at 1:40 pm
Your comment is awaiting moderation.

I will leave tomorrow this hotel hyatt time square and glad that i am leaving this hotel in new york. I have two rooms 3301 and 3101 for all the family and very bad situations

1) front desk call me to say casd(visa) was rejected. I was surprised since i travel 6 to 8 times a month and never had a problem. So a gave them my master card and they said that one is ok. I called my bank and was very upset but they told me it was hotel error not my bank. So. I went to the front desk and told them the card was ok. Then they said o yes it alright. Wow what a situation. But that night when i got back from a show the front guess person told me the master card rejected i said imposible and after rechecking the card he said sorry mr diaz your alright. You have to give better trainning.

The day i arrived people don’t know how to solve situations in regards to my arrival to the hotel.

Then i went to the skylounge and had another situation with a guest it was his fault and bottom line situation was not taken care properly. The bar manager name Brendan Shorrock.

I always stay at the marriott marquis for years never a porblem. I wanted to see what the hyatt was all about and beleive never will come back to thos hotel you don’t have the touch that it takes. The reason i did not leave to the marriott was that it was full

For the sake of others better get on your heels and get better.

Carlos diaz
President/CEO
Interhational Ethical Labs
xxx San Juan,PuertoRico00918
787-765-xxxx Office
787-934-xxxx Cel

REPLY

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Robert Boyd August 9, 2014 at 8:03 pm

Looking for rude, arrogant management staff? Then the Hyatt in Merida Mexico may be for you.
After years of both using and recommending the hotel, I told a recent college graduate friend with a degree in tourism that the Hyatt would be an excellent place to apply. I was wrong. She was unfortunate to encounter rude Human Resources staff at this hotel. Not only, rude but they lie for which their is no excuse.
My friend had an interview and after being told of an available postion, she was assured of a phone call to set up an appointment time the next day. After 10 days, she is still waiting. Needless to say, she was excited at the prospects of working for Hyatt. Really no excuse for treating a potential employee in this manner.
I do not know the name of the Hyatt employee involved but can give you the name of my friend and I am sure you can locate her application and resume to see the person involved.
Really a disgrace.

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