Guitar Center Corporate Office

Guitar Center Corporate Office Address

Guitar Center, Inc.
5795 Lindero Canyon Rd
Westlake Village, CA 91362

Contact Guitar Center

Phone Number: (818) 735-8800
Fax Number: (818) 735-8822
Website: http://www.guitarcenter.com
Email: Email Guitar Center

Executives

CEO: Gregory Trojan
CFO: Erick Mason
COO: Eugene Joly

Guitar Center History

Guitar Center was originally founded as the Organ Center in 1959 by Wayne Mitchell.  The company changed its name to the Vox Center in 1964.  As Rock n Roll became increasingly popular, the company again changed its name in the late 1960s to Guitar Center.

Originally founded in Hollywood, the chain quickly expanded to San Francisco, San Diego and several locations near Los Angeles.

In the late 1970s, Ray Scherr, the manager of the San Francisco store, purchased the company from Mitchell.

In 1997, Guitar Center went public.

In 2000, the company acquired Musician’s Friend.

In 2007, the company was acquired by Bain Capital.

Guitar Center is currently the largest chain of musical instrument stores in the world.  The chain consists of 240 locations in the US.

 

{ 16 comments… read them below or add one }

John Gaetano April 1, 2014 at 2:02 pm

To whoever cares if GC even does…..

I purchased $2,000 worth of equipment in the Williston VT. store a keyboard for my daughter an Ibanez electric and acoustic guitar and a Fender super champ amp. I very clearly told the salesman 3 time I did not want repair/replacement plans and he charged me for them anyway $300.00 worth and would not refund me. The Ibanez electric guitar had many problems bad frets ,neck, intonation, and GC did not want to return it to Ibanez they tried to fix it in 15minutes but failed…..I was told and I quote “Face it ….it’s not like you bought an American made Gibson”. REALLY is that hoe all GC stores treat their customers?…..I found another music store that returned my guitar to Ibanez and I am receiving a new one. Not to mention that this store has now become I new music store …..it is bigger and the salesmen know what they are talking about. Not like when I asked questions at GC and the said “I don’t know”. Anyone reading this should find a family owned music store with salesmen who know what they are selling. At GC you will receive repair/replacement plans and pay for them if you want them or not. My advice is go ANYWHERE but Guitar Center. I will never step foot in there again. The new store I am going to will honor my purchased repair/replacement plans I did not want so they will get my business.

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A. F. Smith February 18, 2014 at 9:21 pm

To Whom it May Concern,

I’m a law enforcement officer in Hillsborough County, Tampa, FL, and recently I placed an order for a guitar (my first guitar I have purchased from any Guitar Center(GC)).

I have always heard good things about GC, and that’s why I decided to go the GC route instead of an online dealer or Sam Ash (were I normally buy my guitars), but the way this order has been handled is just appalling to me.

My story is; I went into GC on 2-12-2014, and settled on a Duesenberg Starplayer iii, which I was advised by the store’s assistant manager (AM), was not on hand, but he could have it shipped to his store where I could then pick it up in a relatively short period of time. I decided to go with the purchase and utilized an online website for a price match (plus 10% of the difference). My payment was taken and I received a hardcopy receipt and an email verification of my order. I was told I would expect an email when the guitar arrived at the store and was ready to be picked up.

Five days pass, I hear no update, so I call the store to check on the status of the shipment. I was then advised by the same AM that the guitar hasn’t been shipped and they will now not honor the price I had purchased the guitar for. I advised the AM the guitar has already been purchased and I have the receipt and email verification accepting same on the part GC. The AM then advised he would call the store manager at the store that fulfilled the order (Cincinnati, Ohio) first thing tomorrow when he gets in (1pm), and call me back with the results.

The following day I received no phone call from the AM so at 6:45pm, I responded in person to the store and met with the same AM. The AM advised he had called but there was nothing the Cincinnati store would do, and there was a “glitch” in his GC online ordering system that allowed him to discount the guitar more than was allowed. I again advised the AM that the guitar had already been purchased at that price (receipt and email verification email in hand), and referenced GC’s own ‘Purchase Terms and Conditions’– “Guitar Center will indicate its acceptance of an order by acknowledging your order by reply email”. The AM again advised there was nothing he or his store manager could do. I advised the AM that I’m not happy with this outcome, and this will not go away until I have exhausted all avenues, or it is made right by GC.

I am amazed at how a music store powerhouse like GC can represent themselves so poorly. Trust me, I am a firm believer that mistakes happen, but make it right for the customer, especially when they did nothing wrong. I only hope that someone reading this can help out my situation, I’ve been told by too many GC representative directly/indirectly that there’s “nothing I can do”.

Regards,

A. F. Smith
email: districtXXXX@verizon.net

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nate February 21, 2014 at 11:21 am

My wife tried to surprise me by ordering me a Jackson guitar online to be shipped either to our local store, or to our home, and money was deducted from our account, but we did NOT get any order confirmation, and when we called, Guitar Center has NO order on record, but we have already been billed for it. We have tried contacting every department, and so far we are being told that we are basically out the money. and the bank cannot reverse the transaction until guitar center acknowledges the purchase. We will never order there again. This is just way too much money to just watch fly out the window with nothing to show for it. AND so far, it’s not being resolved, Guitar Center has stolen our money. we are not happy!

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THURMAN WILLIS February 11, 2014 at 2:14 pm

Every time for the last few months I’ve gone to buy, and for the most part I’ve didn’t get what I came for was not there or your salesman told me to travel to the other stores to get what I’ve either wanted or needed! For the most part you didn’t have and of the things that were on sale, and what I wanted and been wanting for to be on sale. never again will I shop at any of your stores for anything. and only in an emergency.

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Paul February 10, 2014 at 12:40 am

Glad to see the new GC being built in Pslm Springs. Finally a decent music store coming to town

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Doyle F Brown OSF January 24, 2014 at 2:19 pm

When will your store open in Lafayette,Louisiana? My son has applied online for a position
at your new store.AARON S. BROWN.Please consider him for a position at your new store.
Self taught Guitar player,writes music,co-writes music with other musicians,proficient in stringing,tuning guitar,hard worker,takes pride in his work.He has a lot of computer knowledge,schooling,hands on work on computers.Can diagnose problems with computers.
He has gone to a recording school in Ohio and has a certificate,music knowledge.
I KNOW he would be a asset to the Guitar Center in Lafayette,Louisiana in music,computer,
music recording knowledge.Thank You for your time and job consideration for my son.

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Jean Kloke January 23, 2014 at 6:36 pm

I want to thank Jeff Paulson at the Brookfield, Wisconsin store for going above and beyond to help me with my Daisy Rock guitar. I took it in for a set up and restring cause it was buzzing and Jeff found out the neck was shot. I mentioned that I had purchased the extended warranty, but I thought the warranty ran about 2 weeks prior. Anyway, long story short, I will be getting an e-coupon for the price of the guitar from the warranty people (thanks to them too) and will use that for a new guitar. Thanks so much Jeff, I’ll never buy gear anywhere else, you’re the best! And I will definately

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Rose Bercow December 3, 2013 at 12:49 pm

Would someone from the corporate office call me (650) 704-XXXX regarding a recent situation in your Manhattan, NY Guitar Center on 14th Street.

Thank you very much! Rose

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phil johnson November 16, 2013 at 8:18 am

i have been buying guitars from your same acoustic guy in the atlanta store(access road). his name is jeff gann and from day one when i started playing again 20 years ago he has been the ultimate informed sales person–just recently he helped me with a new martin i was having trouble with. he and the team there resolved everything to my complete satisfaction, as always. i live 40 miles from jeffs location and i buy a fair number of expensive guitars, but it is always worth the drive
phil johnson jr rph

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Mark Siet November 6, 2013 at 12:12 pm

I just wanted to let you know how very satisfied I am with the customer service at your store in Lake Forest, specifically Jake Long the guitar manager and Greg the guitar tech there were super in helping me out with my purchase when there was a problem.

Usually we find people who just do as little as possible to get the job done. In this case over at the Lake Forest Guitar Center Jake and Greg over performed much to my delight. You have a great crew there and I just had to let you know.

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Paul DAmato October 20, 2013 at 10:50 am

I contacted Guitar Center corporate over a year ago about opening a store in Lafayette Louisiana. I was contacted by a lawyer at the firm and told to submit my idea to her and she would forward it to the proper department, which I did. I never heard back from anyone and I just found out that a Guitar Center is being built in Lafayette as I write this email. Could someone please contact me because I am very interested in managing this store and have been trying to get this store to come here for quite some time now.

Thank you !

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Kevin Westbrook October 8, 2013 at 4:13 pm

Review the hottest selling Heavy Metal guitars. Guitar Center can increase market-share in this sector. These guitars a far less expensive then the euro versions selling at $3000 or higher. Contact us for specific data on these instruments.

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Don Estes September 3, 2013 at 6:45 pm

Can you email me the name and email address of the person who is responsible for new product procurement? We have what is being called the holy grail of every recording artist, sound engineer and music producer since the beginning of recorded sound. It is a perfect match for guitar center as it appeals to artists, engineers, producers, live bands, DJs and VJs. It works on either end of the audio chain…live, recording or playback. It is a new patent pending product that no one else has currently and we want to show it to GC before anyone else. We are close by in Santa Monica and would love to set up a demonstration. Thank you for your time and consideration.

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Susie McElroy-West August 30, 2013 at 3:28 pm

I was in the Guitar Center Store in Tallahassee, Florida on 8/29/13 and was treated extremely unfairly, in short…..a pamphlet was thrown at me and landed on the floor and I reached to pick it up and then the guitar key was thrown at me, causing me to be afraid of the employee of what he may have done next. I am very livid and am not satisfied with the way I was treated! I would like to be contacted by the executives of this business as soon as possible to be able to resolve the issue and employee conduct, as outlined in the Business /customer treatment Law. I can be reached at 850 228-1456. I will await to hear from you soon before pursuing further action against the store. I will discuss the details in length once contacted, but the above, is just in short of what transpired.

Thanks,

Susie West

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Jeffrey Lucas June 26, 2013 at 1:28 pm

I have been blocked from getting GC boss’ email addresses. Can anybody help me reach Jeremy Cole and Gene Joly no one will let you passed the call center, it seems they decide what to pass on and what not too. A little help….

Jeff Lucas
lucas4612@sbcglobal.net

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Sherry Barkas May 23, 2013 at 4:58 pm

Hello,
I am a reporter with The Desert Sun newspaper in Palm Springs, Calif., and I understand a Guitar Center store will be opening in Palm Desert, Calif., next spring. I have been trying to contact someone to confirm this and talk to me more about the store for a story.

I left a voice mail message with someone in media relations, Marie and I couldn’t catch the last name, saying I have a 2 p.m. deadline today. I still haven’t heard back.

Could someone from Guitar Center please contact me?

Thank you,
Sherry Barkas
The Desert Sun
760-778-4694
sherry.barkas@thedesertsun.com

Reply

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